HP (Hewlett-Packard) 6500A manual

OFFICEJE T 6 5 00A E710 Us er Guide[...]

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HP Officejet 6500A (E710) e-All-in-One series User Guide[...]

Copyright informati on © 2010 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packar d Company notices The information contain ed in this document is su bject to change without notice. All rights reserved. Reproduction, adaptation, or translatio n of this material is prohibited without prior written permission of Hewlett-Packard, excep[...]

Contents 1 Get started Accessibility......................... ........................................................ ................................. ........ ......9 Eco-Tips....... .......................... ..................... ...................... ...................... ..................... ............ .10 Understand the printer part s.[...]

Print brochures......................... ....................................................................................... ... ......31 Print brochures (Windows) ........................................................ .........................................31 Print brochures (Mac OS X)... ...................... ........................ ...[...]

Receive a fax................. ...................................... .................................... ....................... ..... .....51 Receive a fax manually............................................................................... .......................51 Set up backup fax....... ........................................ ...........[...]

8 Solve a problem HP support.......... ............................ .......................... ............................ ......................... ...........76 Obtain electron ic support......................... ........................... .............................. ..................77 HP support by phone... ...............................[...]

Solve copy problems.............. .............................................................................................. ..124 No copy came out......... ............................. ............................. ........................... ...............12 5 Copies are blank............. ........................... .......................[...]

Understand the netwo rk configuration page............... ............................................................1 59 Clear jams......... ...................... ........................ ...................... ..................... ................... ..........161 Clear paper jams...................... .........................................[...]

Environmental produ ct stewardship program .........................................................................188 Paper use.................................................................. .................................................... ...188 Plastics.................... .................................................................[...]

Set up the printer fo r wireless communication................. ...................................... .................223 To se t up a wi reless c ommuni cation using t he Wire less Set up Wizar d....................... ....224 Understand 802.11 wireless network settings ..................................... .............................224 Test [...]

1 Get started This guide provide s details about how to use the p rinter and how to resolve pr oblems. • Accessibility • Eco-Tips • Understand the pri nter parts • Use the printer cont rol panel • Finding the printe r model number • HP Digital Solution s • Select print med ia • Load an original on the scanner glass • Load an origi[...]

Eco-Tips HP is committe d to helping customers redu ce their envi ronmental foo tprint. HP has provided the Eco-Tips be low to help you focus on wa ys to assess and reduce the impact of your printi ng choices. In addition to sp ecific features in this printer, please visit the HP Eco So lutions Web site for more informa tion on HP's environmen[...]

1 Automatic document feeder 2 Control panel 3 Color display 4 Memory card slots 5 Out put tray 6 Outpu t tray ext ension 7 Main tray 8 Scanner glass 9 Scanner backing Printing supplies area H P O f fic e je t 6 5 0 0 B P lu s e -A l l-i n -O n e 1 4 7 * @ 2 5 8 3 6 9 0# a b c j k l t u v g h i p q r s d e f m n o w x y z 2 1 1 Cartridge access door[...]

1 Universal serial bus (USB) port 2 Ethernet port 3 Power input 4 1-LINE (fax) 2-EXT (phone) 5 Rear access cover (some models only) 6 Automatic duplexer (some models only) Use the printer control panel This section cont ains the following topics: • Overview of buttons and lights • Control-panel display icons • Change printer setti ngs Overvie[...]

Label Name and Description 5 Wireless light : The light is on when the wireless radio is on (some models only). 6 Cancel : Stops a jo b, exits a screen, or exits settings. 7 Right arrow : Navigates through settin gs in the screens. 8 Back : Touch this to return to the previous scr een. 9 Left arrow : Navigates through settings in the screens. Contr[...]

Icon Purpose Displays the Setup screen for generating reports, changing fax and other maintenance settings, and accessing the Help screen. The topic that you select from the Help screen opens a help w indow on your computer screen. Displays the Network screen for selecting options. Change pr inter settings Use the control pan el to change the print[...]

Change printer setti ngs To change the p rinter settings or print reports, use the options available in th e Setup screen: 1. Touch right arrow , and then touch Setup . 2. Touch the arrows to scrol l through the screens. 3. Touch the screen item s to select screens or options. NOTE: Use the button to return to the previous menu. Finding the printer[...]

print quality. Visit the H P Web site at www.hp.com for more in formation about HP media. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All pap ers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents w ith crisp, vivid colo[...]

HP Advanced Photo Paper This thick photo paper features an instant-dr y finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparab le to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch)[...]

To order HP papers a nd other supplies, go to ww w.hp.com/buy/suppl ies. If prompted, select your country/region, follow the prompt s to select your prin ter, and then click one of the shopping l inks on the page. NOTE: At this time, some po rtions of the HP Web site are available i n English only. Tips for selecting and using media For the best re[...]

3. Close the li d. Load an original in the auto matic document feeder (ADF) You can copy, scan, or fax a one -sided, single- or multi ple-page, A4- or Letter-size document by placing it in the automatic document feeder t ray. CAUTION: Do not load phot os in the ADF; th is might cause damage to your photos. NOTE: Two-sided Leg al-size documents cann[...]

2. Slide the width gui des inward until they stop at th e left and right edges of the media. NOTE: Remove all orig inals from the document feeder t ray before lifting the lid on the printer. Load media This section provides instru ctions for loading media into the printer. This section cont ains the following topics: • Load standard -size media ?[...]

3. Insert the media print-si de down along the right of the ma in tray. Make sure the media aligns with the right and back edges of the tray a nd does not exceed the line marking in the tray. HP O ffice jet 6500B P lus e-All-in-One 1 4 7 * @ 2 5 8 3 6 9 0# a b c jkl tu v gh i pq rs de f m no w xy z NOTE: Do not load paper w hile the printer is prin[...]

Load envelope s To load envel opes Use these instructio ns to load an envelope 1. Lift the o utput tray. 2. Slide the paper widt h guide out as far as possible. 3. Load envelopes according to the graphic. Make sure the stac k of envelopes do es not exceed the line ma rking in the tray. NOTE: Do not load paper w hile the printer is printing. 4. Slid[...]

3. Insert the media print-si de down along the right of the ma in tray. Make sure the media aligns with the right and back edges of the tray a nd does not exceed the line marking in the tray. If the photo paper has a tab along one edge, make sure the tab is pointing towards the front of the printer. NOTE: Do not load paper w hile the printer is pri[...]

Load custom -size medi a To load cards and photo paper Use these instructions to load custom-size media. CAUTION: Use only custom-size media t hat is supported by the printer. For more information , see Media specifications. 1. Lift the o utput tray. 2. Slide the paper widt h guide out as far as possible. 3. Insert the media print-si de down along [...]

Install the accessories (some models only) This section cont ains the following topics: • Install the duplexe r • Turn on accessories in the printer driver Install the duplexer You can print on both side s of a sheet of paper automatically. F or information on using the duplexer, se e Print on both sides (du plexing). To install the duple xer ?[...]

Maintain the printer This section provides instru ctions for keeping the prin ter in top working condition. Perform these m aintenance procedures as necessary. • Clean the scanner gl ass • Clean the exterior • Clean the automatic document fe eder (ADF) Clean the scanner glas s NOTE: Dust or dirt on the sca nner glass, scanner lid backing, or [...]

Use a soft, damp, lint-fre e cloth to wipe dust, smudges, and sta ins off of the case. The exterior of the p rinter does not require cleaning . Keep fluids away from the in terior of the printer, as we ll as from the printer control pa nel. Clean the automatic document fe eder (ADF) If the automati c document feeder picks up multipl e pages or if i[...]

To clean the plastic str ip inside the a utomatic docu ment feeder Use these instructions to clean the plastic strip inside the ADF . 1. Turn off the print er and unplug the power cord. For more i nformation, see Turn off the printer. NOTE: Depending ho w long the printer is unplugg ed, the date and time might be erased. You might nee d to reset th[...]

5. Clean the plastic stri p with a soft cloth or sponge slight ly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone , benzene, or carbon tetrachlori de on the plastic st rip, since they can damage it. Do not place or spray liquid directly on the pla stic strip. The liquid mi ght seep inside and dam age the printer. [...]

2P r i n t Most print settings a re automatically handled by th e software application. Ch ange the settings manuall y only when you want to change p rint quality, print on specif ic types of paper, or use special f eatures. For more information ab out selecting the best print media for your do cuments, see Select print media. Choose a print job to[...]

Print document s (Windows) 1. Load paper in the tra y. For more information, see L oad media. 2. On the File menu in your software applicati on, click Print . 3. Make sure the printer you wan t to use is selected. 4. To change setting s, click the option that open s the printer Properties dialog box. Depending on your software application, th is op[...]

5. Change the pap er orientation on the Layout tab, and paper so urce, media type, paper size, and q uality settings on the Paper/Quality ta b. To prin t in black and white, click the Adva nced tab, and then change th e Print in Grayscale optio n. 6. Click OK . 7. Click Print or OK to begin prin ting. Print brochures (Mac OS X) 1. Load paper in the[...]

6. Click the Paper/Quality tab, and then select the appropri ate envelo pe type fr om the Pape r Size drop-down list . TIP: You can change m ore options for the print job by using the features available on the ot her tabs in the dialog box. 7. Click OK , and then click Print or OK to begin printing. Print on envelo pes (Mac OS X) 1. Load envelo pes[...]

4. Click Paper Type/Quality from the po p-up menu (located below the Orientation setting), a nd then se lect the fo llowing set tings: • Paper Type: The appropriate pho to paper type • Quality: Best or Maxi mum dpi NOTE: Click the blue disclo sure triangle next to the Printer selection to access these options. 5. Select the appropriat e Photo F[...]

- or - a . Touch a p hoto you wa nt to print. T he photo en larges and gives you se veral editing opt ions. • Touch the up and down arrows to specify the number of copies you wa nt to print. • Touch the Full Screen icon to enla rge the ph oto to fil l the screen. • Touch Edit to make cha nges to the photo before printing , such as Rotate, Cro[...]

NOTE: With certain types of pap er, you can print on both sides of a shee t of paper (called “two-sided prin ting” or “duplex printing”). For more inf ormation, see Print on both sides (dup lexing). Follow the inst ructions for your operating system. • Print on special or custom-size paper (Mac OS X) • Set up custom sizes (Mac OS X) Pri[...]

Print borderless documents (Windows) 1. Load paper in the tra y. For more information, see L oad media. 2. On the File menu in your software applicati on, click Print . 3. Make sure the printer you wan t to use is selected. 4. To change setting s, click the option that open s the printer Properties dialog box. Depending on your software application[...]

Follow the in structions on the print er’s control panel to ena ble and set up the printer’ s Web Services. For m ore information, see www.hp.com/go/ePrintCenter. Print on both sides (duplexing) You can print on both si des of a sheet of media either ma nually or automatically, by using the duplexer. NOTE: The printer driver d oes not support m[...]

3. With a document op en, click Print on the File menu, and then select Layout and select Print on Both Sides to set the dupl ex printing. 4. Change any othe r settings, and then click OK . 5. Print your document. To print automatically on both sid es of a page (Mac OS X) NOTE: Follow these i nstructions to enable two-si ded printing and to change [...]

3 Scan You can use the printe r’s control panel to scan document s, photos, and other originals and send them to a vari ety of desti nations, such as a fold er on a computer . You can also scan these origin als from your computer using ei ther the HP software provided with the printer or TW AIN-compliant or WIA-compl iant programs. When scanning [...]

3. Touch Document Type to select the type of document you want to save . Make changes to scan optio ns, if needed. 4. Touch Start Scan . To scan an origi nal from HP printer software 1. Load your original prin t-side down in the right-front corner of the glass or in the ADF. For more in formation, se e Load an original o n the scanner glass or Load[...]

Scanning documents as editable text When scanning document s, you can use the HP software to sca n documents into a format that you can search , copy, paste, and edit. This allows you to edit lette rs, newspaper clippings, and ma ny other documents. To ensure that the so ftware can convert your documents su ccessfully, do the follow ing: • Make s[...]

4C o p y You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a documen t when a fax arrives, the fax is stored in the printer's me mory until the copying fi nishes. Thi s can reduc e the number of fax pages stored in memo ry. TIP: If you have prob lems scanning documents, see [...]

• Lighter/Darker set tings • Resizing origin als to fit on different paper size s You can use these settin gs for single copy jobs, or you can sa ve settings to be used as defaults for f uture jobs. To change copy setti ngs for a single job 1. Touch Copy . 2. Select the copy function se ttings you want to change. 3. Touch Start Black or Start C[...]

5F a x You can use the printer t o send and receive faxes, including color faxes. You can schedule faxes to be sent a t a later time and set up speed-dia ls to send faxes quickly and easily to frequent ly used numbers. From the prin ter control panel, you can also set a number of fax option s, such as resolution and t he contrast between lightne ss[...]

TIP: You can also se nd a fax manually from a ph one or by using monitor dialing. These features allow you to control the pace of your dialing. Th ey are also useful when you want to use a calling card to charge the cal l and you have to respond to tone prompt s while dialing. To send a standard fax from the printer control panel 1. Load your origi[...]

Mac OS X 1. Open the document on your computer that you wan t to fax. 2. From the File menu i n your soft ware applic ation, clic k Print . 3. Make sure the printer you wan t to use is selected. TIP: Select the printe r that has “(Fax)” in the name. 4. Select Fax Recipi ents from the pop-up menu below the Orientation setting . NOTE: Click the b[...]

4. If the recipient answers the telephone, you can engag e in a conversation before sending your fax. NOTE: If a fax machine an swers the call , you will hear fax t ones from the receiving fax machine. Pro ceed to the next step to transmit the f ax. 5. When you are ready to se nd the fax, touch Start Black or Start Color . NOTE: If prompted, select[...]

to connect to the receivin g fax machine. After the printer scans the page s into memory, you can immedia tely remove the originals from the docum ent feeder tray or scanner glass. NOTE: You can onl y send a bl ack-and-whi te fax from memor y. To send a fax from mem ory 1. Load your ori ginals. For additional i nformation, see Load an original on t[...]

To cancel a sched uled fax 1. Touch the Send Fax L ater message on the display. – OR – Touch Fax , and then select Fax Settings . 2. Touch Cancel Sche duled Fax . Send a fax to multiple recipients You can send a fax to mul tiple recipients at once by grou ping individual speed dial entries into group spe ed dial entries. To send a fax to multip[...]

Receive a fax You can receive faxe s automatically or manually. If you turn off the Auto Answer option, you must receive f axes manually. If you turn on the Auto Answer option (the default settin g), the printer automatically answers incoming call s and receives faxes after the num ber of rings that are specified by the Rings to Answer set ting. (T[...]

4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax ton es from a sending fax machine, do th e following: a . Touch Fax , and then select Sta rt Black or Start Color . b . After the print er begins to receive the fax, you can hang up the phone or remain on the line. The[...]

NOTE: After the memory becomes ful l, the oldest, printed faxes are overwrit ten as new faxes are received . If all the stored faxes are unprint ed, the printer does not receive any fax calls until you pr int or delete the faxes from memory. You might also want to delet e the faxes in memory for security or privacy purposes . Depending on the sizes[...]

4. Touch On (Print and Forw ard) to prin t and forwar d the fax, or select On (Forward) to forward the fax. NOTE: If the printer is not ab le to forward the fax to the designated fax machine (for example, if it is not turned on), the printe r prints the fax. If you set up the printer to print erro r reports for receiv ed faxes, it also p rints an e[...]

Block unwanted fa x numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printe r does not print faxes received from those nu mbers. When an incoming fax cal l is received, the printer com pares the number to the list of unwanted fax nu mbers to determine if the call should be blocke[...]

4. Touch Remo ve Numbers . 5. Touch the number you want to remove, and then select OK . Print a Junk Fax Rep ort Use the follow ing procedure to print a list of b locked junk fax numbers. To print a Junk Fax Report 1. Touch right arrow , and then select Setup . 2. Touch Fax Setup , an d then select Basic F ax Setup . 3. Touch down arrow , and then [...]

Activate Fax to PC and Fax to Mac On a computer runnin g Windows, you can use the Digi tal Fax Setup Wizard to activa te Fax to PC. On a Macintosh comput er, you can use the HP Utilit y. To set up Fax to PC (Windows) 1. Open the HP printer so ftware. For more information, see HP pri nter software (Windows ). 2. Double-click Fax Actions , and the n [...]

Turn off Fax to PC or Fax to Mac 1. Touch (right arrow), and then sele ct Setup . 2. Touch Fax Setup , touch Basic Fax Setu p , and then touch Fax to PC . 3. Touch Turn Off . Set up speed-dial entries You can set up frequent ly used fax numbers as speed-dial e ntries. This lets you dial those numbers quickly by using the printer’s control panel. [...]

4. If you want to change the fax nu mber, type the new number, and then to uch Next . NOTE: Be sure to inclu de any pau ses or other requ ired number s, such as an area code, an acce ss code for numbers outside a PBX system (usually a 9 or 0), or a long-distan ce prefix. 5. If you want to change the na me of the speed-dial entry, type th e new name[...]

Print a list of speed-dial entries To print a list of all of the speed-dial entries that have been set up, complete t he following ste ps: 1. Load paper in the tra y. For more information, see L oad media. 2. On the printer’s cont rol panel, touch right arrow , and then t ouch Setup . 3. Touch Fax Setup , an d then select Speed Dial Setup . 4. To[...]

To set the answer mod e 1. Touch right arrow , and then select Setup . 2. Touch Fax Setup , an d then select Basic F ax Setup . 3. Touch Auto Answer , and then select On or Off . When Au to Answer is On , the printe r answers cal ls automati cally. When Auto Answer is Off , it does not answer calls. Set the number o f rings before answering If you [...]

To change the answ er ring pattern for distinctiv e ring 1. Verify that the printer is set to answer f ax calls automatically. 2. Touch right arrow , and then select Setup . 3. Touch Fax Setup , an d then select Advanc ed Fax Setu p 4. Touch Distin ctive Ring . 5. A message appears statin g that this setting shou ld not be changed unless you have m[...]

To set the redial options 1. Touch right arrow , and then select Setup . 2. Touch Fax Setup , an d then select Advanc ed Fax Setu p . 3. Touch to select the app ropriate Busy Redia l or No Answ er Redial options. Set the fax speed You can set the fax speed used to communicate between you r printer and other fax machines when sendi ng and receiving [...]

Fax and digital phone services Many telephone com panies provide their customers w ith digital phone services, such as the followi ng: • DSL: A Digital subscrib er line (DSL) service through your teleph one company. (DSL might be called AD SL in your country/region.) • PBX : A private branch exchange (PBX) phone system • ISDN: An inte grated [...]

Use reports You can set up the print er to print error reports and conf irmation reports autom atically for each fax you send and receive. You c an also manually print system reports as required; these reports provide useful system information about the printer. By default, the print er is set to print a report only if the re is a problem sending o[...]

3. Touch Fax Con firmation . 4. Touch to select one o f the following opti ons. Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. On (Fax Send) Prints a fax confirmation report for every fax you send. On (Fax Receive) Pr ints a fax confirmation report for every fax you receive. S[...]

To clear the fax log v ia the printer control panel 1. Touch right arrow , and then select Setup . 2. Touch Tools . 3. Touch down arrow , and then se lect Clear Fax L og . Print the details of th e last fax transaction The Last Fax Transactio n report prints the details of th e last fax transaction to occur. Details include th e fax number, number [...]

6W e b The printer offers inno vative, Web-enabled solutions tha t can help you quickly access the Internet, ob tain documents, and print the m faster and with less hassle—and all without using a compute r. In addition, you can use a Web servi ce (Marketsplash by HP) to create and prin t professional-quality market ing materials. NOTE: To use the[...]

Marketsplash by HP Grow your business using onl ine HP tools and services to create and prin t professional marketing mate rials. With Marketsplash, you can do the following: • Quickly and easily create amazing, professional-qual ity brochures, flyers, business cards, and more. Cho ose from thousands of customizable t emplates created by award-wi[...]

7 Work with ink cartridges To ensure the best print q uality from the printer, you need to perform some simple maintenance pro cedures. This section provides gu idelines for handling the ink cartridges, in structions for replacing the ink cartridges, and align ing and cleaning the printhead. TIP: If you have prob lems scanning documents, see Print [...]

• Handle ink ca rtridges carefully. Dropp ing, jarring, or rough handling du ring installation can cause temporary printing problems. • If you are transpo rting the printer, do the f ollowing to prevent ink leaking fr om the printer or other d amage from occurring to t he printer: ◦ Make sure you turn off the printer by pressi ng Power . The [...]

NOTE: At this time, some po rtions of the HP Web site are available i n English only. CAUTION: Wait until you have a ne w ink cartridge available befo re removing the old ink cartridge. Do n ot leave the ink cartridge outside of the printer for an extended period of ti me. This can result in dama ge to both the printer and the ink cartridge. Use th[...]

5. Twist the orange cap t o snap it off. NOTE: Make sure the plas tic tab is entirely removed and t hat the label is slightly torn , revealing the vent channel. 6. Using the colored shaped icons for help, slid e the ink cartridge into the empt y slot until it clicks into pl ace and is seated firmly in the slot. CAUTION: Do not lift the latch h andl[...]

Make sure that you insert the i nk cartridge into the slot tha t has the same shaped icon and color as the one you are installing. 7. Repeat steps 3 th rough 6 for each ink cartridge yo u are replacing. 8. Close the print-ca rriage access door. Related topics Order printing supplies onli ne Store printing supplies Ink cartridges can be lef t in the[...]

If you are concerned about providing this anonym ous information, you can make t his information in accessible by turning off the memory chip's abilit y to collect the printer's usage information : To turn off usage informati on collection 1. On the printer cont rol panel, touch Setup . 2. Select Prefer ences , and then select Cartridge C[...]

8 Solve a problem The information in this section suggests solutions to comm on problems. If your printer is not operating corre ctly and those suggesti ons did no t solve you r problem, try using one of the follo wing support services to obtai n assistance. This section cont ains the following topics: • HP support • General troublesh ooting ti[...]

Obtain electronic support To find support and warran ty informat ion, go to the HP Web site at www.h p.com/ support. If prompted, choose your cou ntry/region, and then click Contact HP for information on calling for technical su pport. This Web site also offers t echnical support, drivers, supplies, ordering information and other opt ions such as: [...]

• Message s that appear when the situ ation occurs • Answers to these quest ions: ◦ Has this situat ion happened before? ◦ Can you re-create it? ◦ Did you add any new ha rdware or software to your comput er at about the time that this situa tion began? ◦ Did anything else oc cur prior to this situation (such as a thun derstorm or moving[...]

Telephone supp ort numbers In many locati ons, HP provi des toll fr ee telepho ne support during the warranty period . However, some of the support numb ers might not be toll free. HP support 79[...]

For the most current list of telephone support num bers, see www.hp.com/support. $IULFD(QJOLVK VSHDNLQJ  $IULTXHIUDQFR SKRQH    ﺮﺋﺍﺰﺠﻟﺍ $UJHQWLQD%XHQRV$ LUHV ?[...]

After the phone support period After the phone supp ort period, help is available f rom HP at an additional cost . Help may also be available at th e HP online support Web site: www .hp.com/support. Contact yo ur HP dealer or ca ll the suppor t phone numb er for your country/region to learn more about sup port options. General troubleshooting tips [...]

Solve printing problems This section cont ains the following topics: • The printer shuts do wn unexpectedly • Alignment fails • Printer takes a long time to print • Something on the page is missing or incorrect The printer sh uts down unexpectedly Check the power and p ower connections Make sure the print er is connected firmly to a functi [...]

Somethin g on the page is missing or in correct Check the in k cartridges Make sure the correct in k cartridges are installed and the i nk cartridges are not low on ink. For more information, see Check the estimated ink levels. Check the mar gin settings Make sure the margin set tings for the document do no t exceed the printable area of th e print[...]

Solution 1: Load the sta ck of envelopes correctly Solution: Load a stack of envelo pes in the input tray according to the image below. Make sure that you remove all paper from the input tray before l oading the envelope s. Cause: A stack of enve lopes was loaded incorrectly. If this di d not sol ve the issue , try the next so lution. Solution 2: C[...]

The printer is not respondin g or nothing ha ppens when I tr y to print Try the following sol utions to resolve the issue. Solution s are listed in order, with th e most likely solution first. I f the first solution does not solve the problem, continue trying the remaining sol utions un til the issue is reso lved. • Solution 1: Turn on th e print[...]

Solution 4: Check th e printer driver status Solution: The printer driv er status might have changed to eit her offline or stop printing . To check the printe r driver status • Windows : In the HP printer soft ware, click Printer Actions , and then click See What's Prin ting . • Mac OS : Open System Prefer ences , and th en click Print &am[...]

If this di d not sol ve the issue , try the next so lution. Solution 8: Ma ke sure the print carri age can move freely Solution: Unplug the pow er cable if it is not already unplu gged. Check to see if the print carriage moves free ly from one side of the printer t o the other. Do not try to force it to move if it is hu ng up on something. CAUTION:[...]

Solution 10: Restar t the printer Solution: 1. Turn off the printer. Fo r more information, see Turn off the printer. 2. Unplug th e power cord. Pl ug the power co rd back in, and t hen press the Power button to turn on th e printer. Cause: The prin ter experienced an error. The printer pr ints meaningless characters Try the following sol utions to[...]

The margins are n ot printing as expected Try the following sol utions to resolve the issue. Solution s are listed in order, with th e most likely solution first. I f the first solution does not solve the problem, continue trying the remaining sol utions un til the issue is reso lved. • Solution 1: Check the printer margins • Solution 2: Verify[...]

Text or graphics are cut off at the edge of the page Try the following sol utions to resolve the issue. Solution s are listed in order, with th e most likely solution first. I f the first solution does not solve the problem, continue trying the remaining sol utions un til the issue is reso lved. • Solution 1: Check the marg in settings • Soluti[...]

Cause: The size of t he document you were prin ting was larger than the pape r loaded in the i nput tray. If this di d not sol ve the issue , try the next so lution. Solution 3: Load th e stack of papers correctly Solution: If the paper is misfeed ing, it could cause parts of the docume nt to cut off. Remove the stack of paper fro m the input tray,[...]

Solution 2: Load paper in the input tray Solution: If the printer h as only a few sheets remaining, l oad more paper in the input tray. If there is pl enty of paper in the input tray, remove the paper, tap the stack of paper aga inst a flat surface, and reload the pa per into the input tray. For more information, see: Load medi a Cause: The print e[...]

• Solution 5 : Check for a pa per jam • Solution 6: Service th e printer Solution 1: Rest art the printer Solution: Turn off the print er, and then unplug the pow er cord. Plug the power cord back in, and then press th e Power button to t urn on the printer. Cause: The prin ter experienced an error. If this di d not sol ve the issue , try the n[...]

Solution 4: Clea n the rollers Solution: Clean the roll ers. Make sure you have th e following materials a vailable: • A lint-free cloth, or an y soft material that will not come apart or leave fibers. • Distilled, f iltered, or bottled water (tap w ater might contain contam inants that can damage the in k cartridges). Cause: The rolle rs were [...]

Print quality troubleshooting Use this section to so lve these print quality problems: • Wrong, inaccura te, or bleeding colors • Ink is not filling the text or gra phics completely • The printout has a horizontal band of distortion near the bottom of a borderles s print • Printouts have horizont al streaks or lines • Printouts are f aded[...]

NOTE: HP cannot gua rantee the quality or relia bility of non-HP supplies. Printer service or repair s required as a result of using a non-HP sup ply are not covered under warra nty. If you believe you pu rchased genuine HP ink cartridges, go to: www.hp.com/go/antic ounterfeit Cause: Non-HP in k cartridges were being used. If this di d not sol ve t[...]

Solution 4: Check the in k levels Solution: Check the estimated ink leve ls in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates f or planning purposes only. When you rece ive a low-ink alert, consider having a repl acement cartridge available to avoid p ossible printing delays. Yo u do not need to replace the ink cartridg[...]

If this di d not sol ve the issue , try the next so lution. Solution 7: Clea n the printhead Solution: Check the fo llowing po tential p roblems, and then clea n the print head. • Check the or ange pull tab on the ink cartridges. Make sure they were completely removed. • Make sure all ink cartrid ges are correctly inst alled. • Make sure you [...]

NOTE: HP cannot gua rantee the quality or relia bility of non-HP supplies. Printer service or repair s required as a result of using a non-HP sup ply are not covered under warra nty. If you believe you pu rchased genuine HP ink cartridges, go to: www.hp.com/go/antic ounterfeit Cause: Non-HP in k cartridges were being used. If this di d not sol ve t[...]

you plan to use immedi ately. When you have finished printi ng, return any unused photo paper to th e plastic bag. This prevents the photo paper from curling. For more information, see: Select print med ia Cause: The wr ong kind of paper was loaded in the input tray. If this di d not sol ve the issue , try the next so lution. Solution 5: Clea n the[...]

Always make sure the pap er you are printing on is flat. For best resu lts when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealabl e plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immedi ately. When you have finished pri[...]

Solution 1: Make sure th e paper is loaded correctly Solution: Make sure that the pape r is loaded correctly in the input tray. For more information, see: Load medi a Cause: The paper w as not loaded correctly. If this di d not sol ve the issue , try the next so lution. Solution 2: Check yo ur print settings Solution: Check the print quality set ti[...]

Solution 5: Clea n the printhead Solution: Check the fo llowing po tential p roblems, and then clea n the print head. After cleaning the printhead, print a print qualit y report. Evaluate the print quality report to see i f the print quality pr oblem still e xists. For more information, see: • Printhead maint enance • Print and evaluate a pri n[...]

Always make sure the pap er you are printing on is flat. For best resu lts when printing images, use HP Advanced Photo Paper. Store specialty media in its original packaging insid e a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to pri nt, remove only the paper you plan to use immedi ately. When you have finishe[...]

If prompted, choose your country/reg ion, and then click Contact HP for information on calling fo r te chnical support. Cause: There was a problem with the printh ead. Printouts seem blurry or fuzzy Try the following sol utions if your printout is not sharp or unclear. NOTE: For this issue, there is not a problem with your ink supplies. Theref ore,[...]

If a digital photo or rasterized graphic has been resized, it can b e blurry or fuzzy when printed. Cause: The im age was printed in a larger size . If this di d not sol ve the issue , try the next so lution. Solution 4: Align the printhead Solution: Align the prin thead. Aligning the pr inter can help ensure excellent print q uality. For more info[...]

Solution 1: Make sure th e paper is loaded correctly Solution: Make sure that the pape r is loaded correctly in the input tray. For more information, see: Load medi a Cause: The paper w as not loaded correctly. If this di d not sol ve the issue , try the next so lution. Solution 2: Make sur e only one type of pa per is loa ded Solution: Load only o[...]

Solution 2: Wait while the in k dries Solution: Wait at least thirty minutes for th e ink inside the printer to dry, then try the print job aga in. Cause: The excess ink in the printer needed to dry out. Poor black text Try the following sol utions if the text in your printo uts is not sharp and the edges are rough. • Solution 1: Wait before you [...]

Aligning the pr inter can help ensure excellent print q uality. For more information, see: Align the pri nthead Cause: The print er needed to be aligned. If this di d not sol ve the issue , try the next so lution. Solution 4: Clea n the printhead Solution: If the previou s solutions did not resolve the issue, try cleaning the printhead. After clean[...]

Cause: The ink ca rtridges might ha ve insufficient ink. In sufficient ink may cause the printhead t o overheat. When the printhead overheats, the printer slows down to allow it to cool. If this di d not sol ve the issue , try the next so lution. Solution 3: Contact HP s upport Solution: Contact HP support for service. Go to: www. hp.com/support. I[...]

To clean the printhead from the control panel 1. Load letter, A4, or legal unused plain white p aper into the main in put tray. 2. Touch right arrow , and then select Setup . 3. Touch Tools , and th en select Clean Printhea d . Align the printhead The printer autom atically aligns the printh ead during the initial setup. You might want to use this [...]

To evaluate the Pr int Quality Diagnos tic Page This section includes t he following topics: • Ink Levels • Good color bars • Ragged, irregula rly streaked, or faded bars • Regular white stre aks in the bars • Bar colors are not uniform • Large Black Font Text • Alignment Patterns • If you see no defect s Ink Levels Chapter 8 112 So[...]

▲ Look at the Ink L evel indicators in Line 21. If any of t he bar level indicators are low, you may need to replace th at ink cartridge. NOTE: Ink level warnings and ind icators provide estimates for planning purposes only. When you receive an ink alert message, consider ha ving a replacement cartridge available to avoid po ssible printing delay[...]

Example of Bad Color Bars The top black bar is ragged on one end. If any of the bars are rag ged, irregularly streaked, or fa ded, follow these steps: 1. Make sure the ink ca rtridges have ink. 2. Remove the cartridge corre sponding to the streaked bar and ma ke sure it is correctly vented. For mo re information, see R eplace the ink cartridges . 3[...]

Regular white s treaks in the bars If any of the colo r bars show regular white streaks, follow t hese steps: White streaks The print quality bars have white streaks in them. 1. If the Print Quality D iagnostic report reads PHA TTOE = 0 , align the p rinter. For more inform ation, see Align t he printhead. 2. "If PHA TTOE is not 0 ," or a[...]

Large Black Font Te xt Look at the large-font te xt above the color blocks. I ABCDEFG ab cdefg The type should be sharp and cl ear. If the type is jagged, t ry aligning the printe r. If there are streaks or smears of ink, clean the prin thead. Example of good Large-Font Type The letters are sharp and clear - the printer is ope rating correctly. Exa[...]

Examples of a bad alignment pattern The lines are jagged - align the pr inter. If that does not work, contact HP. If you see no defects If you do not see any defect s on the print quality report, then the printing system is working correctly. There is no reason to replace suppl ies or have the printer se rviced, because they are funct ioning correc[...]

3. Remove all of the ink cart ridges and place them on a piece of paper with the ink opening point ing up. 4. Lift the latch ha ndle on the print carriag e. 5. Remove the printhea d by lifting it straight up. Chapter 8 118 Solve a problem[...]

6. Clean the printhead. There are three ar eas of the printhead that need to be cleaned: the plastic ramps on both sides of th e ink nozzles, the edge between the nozzles and the electrical contacts, and th e electrical contacts. 1 Plastic ramps on the sides of the no zzles 2 Edge between nozzles and contacts 3 Electrica l contacts CAUTION: Touch t[...]

c . Use a fresh, light ly dampened, lint-free cloth to wip e the plastic ramps on both sides of the nozzles. W ipe away from the nozzles. d . Wipe the previously cleaned areas dry with a dry lint -free cloth before proceeding to the next step. 7. Clean the electrical contacts in side the pri nter. To clean the elec trical contacts in the pri nter a[...]

9. Carefully lower th e latch handle. NOTE: Make sure you low er the latch handle before rein serting the ink cartridges. Leaving t he latch handle raised can resu lt in incorrectly seated ink cartridges and problems pri nting. The latch must remain dow n in order to correctly instal l the ink cartridges. 10. Using the col ored shaped icons for hel[...]

3. Open the ink cartridge acce ss door by lifting from the f ront right of the printer, until the door locks into place. HP Officejet 650 0B Plus e-All-in-One 1 4 7 * @ 2 5 8 3 6 9 0# a b c j k l t u v g h i p q r s d e f m n o w x y z The print carriage moves to the center of the printe r. NOTE: Wait until th e print carriage stops moving before p[...]

c . Repeat steps a an d b for each ink cartridge. 5. For each ink cartridge, wi pe the sensor window with a dry swab or lint-free cloth. The sensor window is an area of clear plastic near the copper or gold-colored metal contacts on the bottom of t he ink cartridge. Try not to touch the metal contacts. 6. Install each ink cartridg e in its slot. Pr[...]

Media is not coming out correctl y • Make sure the o utput tray extender is fully extend ed; otherwise, printed p ages may fall off the printe r. • Remove excess media from the output tray. There is a limit to the number of sheets the tray ca n hold. Pages are skewing • Make sure the m edia loaded in the tr ays is aligned to the paper guide s[...]

• The printer prints half a page, then ejects the pap er • Paper mismatch No copy ca me out • Check the power Make sure that the po wer cord is securely connected, and t he printer turned on. • Check the status of the pri nter ◦ The printer might be b usy with another job. Check the control -panel display for information about the status [...]

Size is reduced • The reduce/enlarg e or other copy feature might have be en set from the printer control panel to reduce the scanned image. Check the settings for the copy job to make sure that they are for normal size. • The HP software settings might be set to reduce the scanned image. Ch ange the settings, if needed. See the onscreen Help f[...]

• Incompletely filled text or graphics Try adjusting the con trast and copy-quality setting s. • Large, black typ efaces look splotchy (not sm ooth) The default en hancement setting might not be sui table for the job. Check the setting and chang e it to enhance text or photographs, i f needed. For more informatio n, see Change copy settings . ?[...]

Scanner did nothing • Check the origi nal Make sure that the ori ginal is placed on the scanner glass corre ctly. For more informatio n, see Load an original on the scanner glass. • Check the printer The printer might be co ming out of PowerSave mode after a p eriod of inactivity, which delays processin g a short while. Wait until the print er [...]

Part of the documen t did not scan or text is mis sing • Check the origi nal ◦ Make sure that you loaded th e original correctly. For more information, see Load an origina l on the scanner glass. ◦ If you are copying a borderless original, load the orig inal on the scanner glass, not the ADF. For more informati on, see Load an original on th [...]

◦ The accuracy of the softwa re depends on the image quality, text size , and structure of the orig inal and the quality of the scan itself. Make sure that your original has good imag e quality . ◦ Colored backgroun ds can cause images in the foreground to blend too much. Error messages appe ar "Unable to activa te TWAIN source" or &q[...]

Graphics look different from th e original The graph ics settings mi ght not be suitable for the type of scan job that you are performing. Try chan ging the graphics settings. Take steps to impr ove the scan quality ◦ Use high-qua lity origi nals. ◦ Place the media correctl y. If the media is placed in correctly on the scanner glass, it might s[...]

If you are having faxing problems, yo u can print a fax test report to check th e status of the printer. The te st will fail if the printer is not set up correctly for faxing. Perform this test after you have comple ted setting up the printer f or faxing. For more information, see Test fax setup. If the test fails, review the report for information[...]

• Make sure you use the phone cord that came with the printer. If you do not use the supplied ph one cord to connect from the t elephone wall jack to th e printer, you might no t be able to send or receiv e faxes. Afte r you plug i n the phone cord that came with the pri nter, run the fax test again. • If you are using a pho ne splitter, this c[...]

The "Phone Cord Connecte d to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phon e cord supplied in the box with t he printer, connect one en d to your telephone w all jack, then connect the other end to the port labeled 1-LINE on the ba ck of the pri nter. NOTE: If you use the 2-EXT po[...]

connected to t he port labeled 1-LINE on t he back of the printer, and th e other end to your tel ephone wall jack. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port If the phone cord that came w ith the printer is not long enoug h, you can use a coupler to extend the l ength. [...]

• Make sure you have correct ly connected the printer to the te lephone wall jack. Using the phon e cord supplied in the box with t he printer, connect one en d to your telephone w all jack, then connect the other end to the port labeled 1-LINE on the ba ck of the pri nter. • If you are using a pho ne splitter, this can cause faxing probl ems. [...]

• Other equipm ent, which uses the same p hone line as the printer, might be causing the test to fail. To find out if other equ ipment is causing a problem, disconnect everythin g from the phone line, and then run the test again. ◦ If the Fax Line Condition Test passe s without the other equi pment, then one or more pie ces of the equipment is [...]

Solution: If Fax to PC or Fax to Mac has been enable d, you may not be able to send or receive faxes if the fax memory is full (limited by printer memory). Solution: • Make sure you used th e phone cord supplied in the box with t he printer to connect to the tel ephone wall jack. One end of the phone cord should be connecte d to the po rt labeled[...]

• The phone li ne connection might b e noisy. Phone lines with poor sound qu ality (noise) can cause faxin g problems. Ch eck the soun d quality o f the phone line by plugging a pho ne into the telephone wa ll jack and listening for static or o ther noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again. For more info[...]

• Make sure the telephone you use to initiate th e fax call is connected directly to the printer. To sen d a fax manually, the telephone mu st be connected directly to the port labe led 2-EXT on the printer. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port 3 Telephone • If[...]

• If you have an answering mac hine on the sa me phone li ne with the p rinter, you might have one of the following problems: ◦ Your answerin g machine mi ght not be set up correct ly with the printer. ◦ Your outgoing messag e might be too long or too loud to allow the printer to detect fax tones, and t he sending fax machine might disconnect[...]

The printer cannot sen d faxes, but can receive faxes Solution: • The printer mig ht be dialing too fast or to o soon. You might need to insert som e pauses in the number sequ ence. For example, if you nee d to access an outside line before dialing t he phone number, insert a pause fo llowing the access number. If your number is 9 5555555, and 9 [...]

TIP: If the printer came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to extend the length. For inform ation on using the 2-wire phone cord adapto r, see the documentation th at came with it. To extend your phone c ord 1. Using the phon e cord supplied in the box with t he printer, connect one en d to the coupler, then [...]

Solve proble ms using HP Web servic es If you are havi ng problems using the H P Apps or other Web services fro m the printer’s control panel, check the following: • Make sure the p rinter is connected to the Interne t. NOTE: To use the printer’s Web features, the printer must be co nnected to the Internet (eithe r using an Ethernet cable or [...]

◦ Inspect the ends of the me mory card for dirt or material that close s a hole or spoils a metal co ntact. Clean the contact s with a lint-free cloth an d small amounts of isopropyl alcoho l. ◦ Make sure that the memory card is working correct ly by testing it with other devices. • Check the mem ory card slot ◦ Make sure that the memory ca[...]

Network port created does not match printer IP address (Wind ows) If you are using a compu ter running Windows, make sure tha t the network ports created in the printer dr iver match th e printer IP address: 1. Print the printer’ s network configuration page 2. On the computer desktop, click Start , select Settings , and then click Printers or Pr[...]

Step 3 - Run the Wireless Ne twork Test For wireless networking issues , run the Wireless Netw ork Test. To print a Wireless Network Test page, to uch right arrow , touch Network , touch Wireless , and th en select Wireless N etwork Test . If a problem is de tected, the printed test report w ill include recommenda tions that might help solve th e p[...]

To check a wirel ess connection 1. Make sure that your compu ter's wireless has been turned on. (Fo r more information, see the documentation that came with your computer.) 2. If you are not using a uniqu e network name (SSID), then it is po ssible that your wireless computer cou ld be connected to a nearby network that i s not yours. The foll[...]

A: Make sure the prin ter is on the network 1. If the printer supp orts Ethernet networking and is connected to an Ethernet network, make sure an Etherne t cable is not plugged into the ba ck of the printer. If an Ethernet cable is p lugged into the back, then wireless con nectivity is disabled. 2. If the printer is connect ed to a wireless network[...]

communicate w ith each other over the network. F or more information, see Configure your firewal l to work with printers. If you are able to access the EWS, but a re still unable to use the printe r even with the firewall tu rned off, try en abling th e firewall soft ware to recog nize the pr inter. Step 4: Make sure the printe r is online and read[...]

printing or connecting to the printer, make sure the correct versio n of the printer driver is set as the default. 1. On the computer desktop, click Start , select Settings , and then click Printers or Printers a nd Faxe s . - Or - Click Start , click Control Panel , and then do uble-click Printers . 2. Determine if the version of the printer drive[...]

device access to the netwo rk. If the WAP filters MAC addresses, th en the printer’s MAC address must be added to the WAP’s list of accepted MAC addresses. • Print the netw ork configuration page. For more inf ormation, see Understand t he network configurati on page. • Open the W AP’s configuration utili ty, and add the printer’s ha rd[...]

NOTE: Refer to your firew all documentation on how to configure the f irewall port settings and how to add H P files to the “trusted“ li st. Some firewalls contin ue to cause interference even afte r you disable them. If you continue to have proble ms after config uring the fire wall as descri bed above and if you are using a computer running W[...]

NOTE: To use the EWS, the pr inter must be connected to a netw ork using either an Etherne t or a wirel ess connec tion (some mode ls only). Yo u cannot u se the EWS if the printer is connect ed to a computer with a USB cable. EWS cannot be opened Check your netwo rk setup • Make sure you are not using a phone cord or a crossover cable to conne c[...]

Troubleshoot inst allation issues If the following t opics do not help, see HP support for inf ormation about HP support. • Hardware install ation suggestions • HP software in stallation suggestions • Solve network pr oblems Hardware installation suggestions This section cont ains the following topics: • Hardware tips • Make sure the ink [...]

5. Press down on any cartridges th at are sticking up. They should snap dow n into place. 6. If an ink cartridge was sticking up and you were able t o snap it back down into place, close the in k cartridge access door and check if the error h as gone away. • If the error has gone a way, stop troubleshooting here. T he error has been resolv ed. ?[...]

Solve networ k problems General network troublesho oting • If you are unable t o install the HP software, verify that: ◦ All cable co nnections to t he computer an d the printer are secure. ◦ The networ k is operatio nal and th e network hu b is turned on. ◦ All applications, including virus protection prog rams, spyware protection programs[...]

Understand the Prin ter Status Report Use the Pr inter Status Report to: • View current prin ter information and ink cartridge status • Help troublesho ot problems The Printer Status Re port also contains a log of recent events. If you need to call HP, it is often useful to print the Prin ter Status Report before calling . Printer Status Report[...]

1. Printer Information: Shows printer informa tion (such as the printer name, mode l number, serial number, and firmware versi on number), as well as usage information. p rinted from the tray. 2. Ink Delive ry System Information : Shows information ab out the ink cartridges, such as the esti mated ink levels. NOTE: Ink level alerts and indicators p[...]

1. General Inform ation: Shows information about t he current status and active connection type of the network, and other informati on, such as the URL of the embedded W eb server. 2. 802.3 Wired : Shows information about the act ive wired network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of t[...]

To print the network configurati on page from the printer control panel From the Home screen, touch right arrow , and then sele ct Setup . Touch Reports , and then select Networ k Configur ation Pag e . Clear jams Occasionally, media becomes jammed during a job. Try th e following remedies to reduce jams. • Make sure that you are printing with me[...]

Push the left end of t he rear access panel and slide to the ri ght, and then pull the duplexer toward s you. 2 1 2 1 CAUTION: Trying to clear a paper jam f rom the front of the printe r can damage the print mechanism. Always access and clear pap er jams through the duplexer. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears [...]

2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removi ng it from the rollers, check the rollers and wheels for t orn pieces of paper that might be remaining i nside the printer. If you d o not remove all the pieces of pape r from the printer, more paper jams are li kely to occur. 3. Close the cover of the ADF [...]

A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party lic enses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge w[...]

Hewlett-Packard limited warranty statement A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer . 2. For software products, HP?[...]

Ink cartridge wa rranty information The HP cartridge warra nty is a pplicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the pro duct is covered as long as the HP ink is not dep[...]

Printer specifications This section contains the following topics: • Physical specifications • Printer features and capacities • Processor and memory specifications • System requirements • Network protocol specifications • Embedded Web server specifications • Media specifications • Print resolution • Copy specifications • Fax sp[...]

Feature Capacity Slovenian, Spanish, Swedish, Tr aditional Chinese, Turkish. Processor and m emory specifications Processor: 192 MHz ARM9 core Memory: 64 MB DDR1 System require ments NOTE: For the most current information about supported operating systems and system requirements, visit www.hp.com/sup port. Operating system compatibility • Windows[...]

• Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5.0 • Novell Netware 6.5, Open Enterprise Server 2 Compatible network protocols TCP/IP Network management Embedded Web server Feat ures Ability to remotely configure and manage network device s Embedded Web se rver specifications Requirements • A TCP/IP-based network (IPX/SP[...]

Media size Input tray Duplexer (some models) ADF B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) B5 (ISO) (176 x 250 mm; 6.9 x 9.8 inches) B7 (88 x 125mm; 3.5 x 4.9 inches) A5 (148 x 210 mm; 5.8 x 8.3 inches) Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches) Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches) Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches)[...]

Media size Input tray Duplexer (some models) ADF Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Ofuku hagaki** Borderless hagaki (100 x 148 mm; 3.9 x 5.8 inches) ** Photo med[...]

Media size Input tray Duplexer (some models) ADF Borderless 4 x 6 tab (102 x 152 mm; 4 x 6 inches) Borderless 10 x 15 cm tab Borderless 4 x 8 tab (10 x 20 cm) Borderless HV (101 x 180 mm; 4.0 x 7.1 inches) Borderless double A4 (210 x 594 mm; 8.3 x 23.4 inches) 4 x 6 tab (102 x 152 mm; 4 x 6 inches) 10 x 15 cm tab 4 x 8 tab / 10 x 20 cm tab Other me[...]

Tray Type Weight Capacity Labels Up to 40 sheets (8 mm or 0.31 inch stacked) Envelopes 75 to 90 g/m 2 (20 to 24 lb bond envelope) Up to 15 sheets (8 mm or 0.31 inch stacked) Cards Up to 200 g/m 2 (110 lb index) Up to 40 cards (8 mm or 0.31 inch stacked) Output tray All supported media Up to 100 sheets of plain paper (text printing) Autom atic Docum[...]

Media (1) Left margin (2) Right margin (3) Top margin (4) Bott om margin* Photo media Envelopes 3.0 mm (0.125 inches) 3.0 mm (0.125 inches) 3.0 mm (0.125 inches) 14.4 mm (0.568 inches) NOTE: Only Mac OS X supports custom paper sizes. Guidelines for two-si ded (duplex) printing • Always use media that conforms to the printe r specifications. For m[...]

Paper type Printer control pan el setting HP Premium Plus Photo Papers Premium Photo Paper HP Premium Photo Papers Premium Photo Paper HP Advanced Photo Paper Premium Photo Paper HP Everyday Photo Paper, Semi-gloss Everyday Photo Paper HP Everyday Photo Paper, Matte Everyday Matte Other photo papers Photo Paper HP Premium Inkjet Transparency Tran s[...]

Photo (dpi) Very Fine (dpi) Fine (dpi) Standard (dpi) Black 196 x 203 (8-bit grayscale) 300 x 300 196 x 203 196 x 98 Color 300 x 300 200 x 200 200 x 200 200 x 200 Scan specif ications • Integrated OCR software automatically converts scanne d text to editable text • Scan speeds vary according to the complexity of the docu ment • Twain-complian[...]

Acoustic emission s pecific ation Print in Draft mode, noise levels per ISO 7779 Sound pressure (bystander position) LpAm 55 (dBA) Sound power LwAd 6.8 (BA) Memory card s pecifications • Maximum recommended number of files on a memory card: 1,000 • Maximum recommended individual file size : 12 megapixel maximum, 8 MB maximum • Maximum recomme[...]

Regulatory information The printer meets product requirements from r egulatory agencies in your country/reg ion. This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Noise emission statement for Germ[...]

FCC statemen t FCC sta tement The Unit ed States F ederal C ommunicati ons Commission (in 4 7 CFR 1 5 . 1 05 ) has specif ied that the follo wing noti ce be brought to the atten tion of user s of this produc t. This equipmen t has been tested and f ound to comply w ith the limits for a Cla ss B digital dev ice , pursuant to P art 1 5 of the FCC R u[...]

Notice to users in Ja pan about the power cord Noise emis sion statem ent for Germ any Geräusc hemission LpA < 7 0 dB am Arbeitsplatz im Nor malbetrieb nac h DIN 45 6 35 T . 1 9 LED indicato r statement Gloss of housing o f peripheral devices for Germa ny Appendix A 180 Technical information[...]

Notice to users of the U.S. telephone ne twork: FCC requirements Notice to users of th e U.S. telephone n etwork: FCC requirements This equipmen t complies w ith FCC rules , P art 68. On this equipment is a label that contains, among other inf ormation , the FCC Registr ation Number and R inger Eq uivalen t Number (REN) for this equipmen t. If r eq[...]

Notice to users of the Canadian tel ephone network Note à l’at tention des utilis ateurs du réseau téléphoni que canadien/N otice to users of the C anadi an telephone n etwork Cet appar eil est conf orme au x spécif ications t echniques de s équipements terminau x d’Industr ie Canada . Le numér o d’enregistr ement atteste de la conf or[...]

Notice to users in the Eu ropean Economic Ar ea Notice to users in th e European Economic Area This pr oduct is designed t o be connected to the analog S witc hed T elecommunication Networks (P S TN) of the Eur opean E conomic Area (EE A) countri es/regi ons. Network com patibility depends on customer s elected settings, w hich m ust be res et to u[...]

Exposure to radio fr equency radiation Exposure to radio frequency radiation Caution The radiated output power of this devic e is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external[...]

European Union regulatory noti ce European Union Regulator y Notice Products bearing the CE marking comply with the following EU Directives: · Low V oltage Directive 2006/95/EC · EMC Directive 2004/108/EC CE compliance of this product is valid only if power ed with the correct CE-marked AC adapter provided by HP . If this product has telecommunic[...]

Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-1004-01-A Supplier’s Address: 138, Depot Road, #02-01,#04-01 Singapore 109683 declares, that the product Product Name and Model: HP Officejet 6500A Plus e-All-in-One Regulatory Model Number: 1) SNP[...]

DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-1004-02-A Supplier’s Address: 138, Depot Road, #02-01,#04-01 Singapore 109683 declares, that the product Product Name and Model: HP Officejet 6500A e-All-in-One Regulatory Model Number: 1) SNPRC-1004-02 Product Options: All[...]

Environmental product stewardship p rogram Hewlett-Packard is committed to providing qua lity products in an environmentally sound manner . Design for recycling has been incorpor ated into this product. The number of materials has been kept to a minimum while ensuring proper functiona lity and reliability. Dissimilar materials have been designed to[...]

Disposal of waste equipmen t by users in private households in the Europe an Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicates that this pr oduct must not be disposed of with y our other household wa ste . Instead, it is your re sponsibility to dispose of[...]

Power co nsumptio n Hewlett-Packard printing and imagin g equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As [...]

Third-party licenses This section contains the following topics: • HP Officejet 6500A (E710) e-All-in-One series HP Officejet 6500 A (E710) e-All-in -One series LICENSE.aes-pubdom- -crypto /* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen <vincent.rijme[...]

CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. LICENSE.open_ssl--open _ssl Copyright (C) 1995-19 98 Eric Young (eay@cryptsoft.com) All rights reserv ed. This package is an SSL implementation w ritten by Eric[...]

HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EV EN IF ADV ISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be change[...]

OF THE POSSIBILITY OF SUCH DAMAGE. =============================== ===================================== This product includes cryptographi c software written b y Eric Young (eay@cryptsoft.com). This product in cludes softw are written by Tim Hudson (tjh@cryptsoft.com). =============================== ===================================== Copyright[...]

Copyright 2002 Sun Microsystems , Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project. LICENSE.sha2-bsd--nos _crypto /* FIPS 180-2 SHA-224/256/384/512 implementation * Last update: 02/02/2007 * Issue date: 04/30/2005 * * Copyright (C) 2 005, 2007 Olivie[...]

freely, subject to the follo wing restrictions: 1. The origin of this software must not be misr epresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the pr oduct documentation would be appreciated but is not required. 2. Altered source versions must be plai nly marked as su[...]

B HP supplies and accessories This section provides informati on on HP supplies and accessories for the printer. The information is subject to changes, vi sit the HP Web site ( www.hpshopping.com) for the latest updates. You may also make purchases through the Web site. This section contains the following topics: • Order printing supplies online [...]

HP media To order media such as HP Premium Paper , go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLo k logo are independently tested to meet high standards of reliability and print quality, and produce documents w ith crisp, vivid color, bolder blacks & dry faster th[...]

C Additional fax setup After completing all the steps in the getting starte d guide, use the instructions in this section to complete your fax setup. Keep your getting star ted guide for later use. In this section, you learn how to set up the printer so that faxing works successfully wit h equipment and services you might already have on the same p[...]

Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone syste m y ou have (serial or parallel), check with your telephone company. This section contains the following topics: • Choose the correct fax setup for your home or office • Case A: Separate fa[...]

• Answering machine: An answering machine that answers voice calls at the same ph one number you use for fax calls on the printer. • Voice mail service: A voice mail subscrip tion through your telephone company at the same number you use for fax calls on the p rinter. 3. From the following table, choose the comb ina tion of equipment and servic[...]

Other equipment or service s sharing your fax line Recommended fax setup DSL PBX Distinct ive rin g service Voice calls Computer dial-up modem Answering machine Voice mail servi ce Case J: Shar ed voice/fax line with computer modem and answering machine Case K: Sha red voice/fax line with computer dial-up modem and voice mail Case A: Separate fax l[...]

When the phone rings, the printer answers automatical ly a fter the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to th e sending fax machine and receives the fax. Case B: Set up the printer with DSL If you have a DSL service through yo ur telephone comp any, and do not connect any equip men[...]

If you encounter problems setting up the printer with optional equipment, co ntact your local service provider or vendor for further assistance. Case C: Set up the printer wi th a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following: • If you are using ei[...]

1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied pho ne cord to the adapter provided for your countr y/region. To set up the print er with a distinctive ring service 1. Using the phone cord supplied in the box with the printer, connect on e end to yo[...]

1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied pho ne cord to the adapter provided for your countr y/region. 3 Telephone (optional) To set up the print er with a shared voice/fax line 1. Using the phone cord supplied in the box with the printer, co[...]

Back view o f the printe r 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port You might need to connect the supplied pho ne cord to the adapter provided for your countr y/region. To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer, [...]

Set up the printer with a computer dial-up mod em If you are using the same phone line for sending fa xes and for a computer dial-up modem, follow these directions for setting up the printer. Back view o f the printe r 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port You might[...]

Set up the printer with a computer DSL/ADSL mod em If you have a DSL line and use that phone line to send faxes, follow these instr uctions to set up your fax. 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the back of the printer. Con[...]

To set up the print er with a compute r DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord provided in the box with the printer, connect one end to the D SL filter, and then connect the other end to the por t labeled 1-LINE on the back of the printer . NOTE: You might need to connect the supplied pho ne cord to th[...]

To set up the print er on the same phon e line as a computer wi th two phone ports Back view o f the printe r 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cor d to the adapter provided for your country/region. 3 Computer with modem 4 Telep[...]

6. Now you need to decide how you want the printer to answer calls, automatically or manu ally: • If you set up the printer to answer calls automaticall y , it answers all incoming c alls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you ne ed to answer it bef[...]

Example of a paral lel splitter To set up the print er with a compute r DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service must be connected to additional DSL filters to avoid noise when making voice calls. 2. Using the phone cord supplied in th[...]

1 Telephone wall jack 2 Use the phone cord provided to connect to the 1-LINE port on the ba ck of the printer You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Answering machine 4 Telephone (optional) To set up the print er with a shared voice/fax line with answering machine 1. Remove the white plu[...]

NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer si multane ously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet. • Shared voice/fax line with computer dial-up modem and a nswer[...]

7 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cor d to the adapter provided for your country/region. 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your comput[...]

Shared voice/fax lin e with computer DSL/ADSL m odem and answering mac hine 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord provided wi th the printer connected to the 1-LINE po rt on the back of the printer You might need to connect the supplied pho ne cord to the adapter provided for your countr y/region. 5 DSL/ADSL modem[...]

To set up the print er with a compute r DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service must be connected to addi tional DSL/ADSL filters; otherwise, noise occurs when making voice calls. 2. Using the phone cord supplied in the[...]

Since your computer dial-up modem shares the pho ne line with the printer, you cannot use both your modem and the printer simultaneously. For e x ample, you cannot u se the printer for faxing if you are using your computer dial-up modem to send an email or access th e Internet. There are two different ways to set up the p r inter with your computer[...]

4. Using the phone cord supplied in the box with the printer, connect on e end to your telephone wall jack, then connect the other end to the port labele d 1-LINE on the back of the printer. NOTE: You might need to connect the supplied pho ne cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from t[...]

Test fax setup You can test your fax setup to check the status of the printer a nd to make sure it is set up correctly for faxing. Perform this test after y ou have completed setting up the printer for faxing. The test does the following: • Tests the fax hardware • Verifies the correct type of phone cord is connected to the printer • Checks t[...]

D Network setup You can manage network settings for the printer through the printer control panel as described in the next section. Additional advance d settings are availabl e in the embedded We b server, a configuration and status tool you access fr om your Web br owser using an existing network connection to the printer. For more information, se[...]

Set link speed You can change the speed at which data is tr a nsmitted over the network. The default is Automatic . 1. Touch right arrow , and then se lect Network . 2. Select Advanced Setup , then select Link Speed . 3. Touch the number next to the link spee d that matches your network hardware: • 1. Automatic • 2. 10-Full • 3. 10-Half • 4[...]

NOTE: If you encounter problems, see Solve wireless problems (some models o nly). Make sure the printer is not connected to the network using a n etwork cable. The sending device must have built-in 802.11 capabilities or an 802.11 wireless card installed. The printer and the computers that use it must be on the same subnet. Before installing the HP[...]

There are two communication mode option s: • Ad hoc: On an ad hoc network, the pr inter is set to ad h oc communication mode and communicates directly with other wirele ss devices without the use of a WAP. All devices on the ad hoc netwo rk must: ◦ Be 802.11 compatible ◦ Have ad hoc as the communication mode ◦ Have the same network name (SS[...]

1. On the computer desktop, click St art , select Programs or All Programs , click HP , select your printer name, and then click C onnect a New Printer . 2. Follow the onscreen instru ctions. To change the connection method (Mac OS X) 1. Open the HP Utility. For more information, see HP Utility (Mac OS X). 2. Click the Application icon on the toolb[...]

Guidelines fo r reducing interferen ce on a wirel ess network The following tips will help reduce the c hances for interference in a wireless network: • Keep the wireless devices away from large me tal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless te lephones, as these objects can disrupt rad[...]

5. Insert the HP software CD into your computer's CD drive and then start the Setup program. 6. Follow the onscreen instru ctions. To uninstall from a Ma cintosh computer, met hod 1 1. Open the HP Utility. For instr uctions, see Open HP Utility. 2. Click the Application icon on the toolbar. 3. Double click HP Uninstaller . Follow the onscreen [...]

E Printer management tools This section contains the following topics: • HP printer software (Windows) • HP Utility (Mac OS X) • Embedded Web server HP printer software (Wind ows) The HP software provided with the printer pro vides maintenance information about the printer. NOTE: The HP printer software can be installed from the HP software C[...]

This section contains the following topics: • About cookies • To open the embedded Web server About cookies The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recogn ize your computer the next time you visit. Fo r example, if you have configured the EWS l anguag[...]

F How do I? • Get started • Print • Scan • Copy • Fax • Work with ink cartridges • Solve a pro blem How do I? 231[...]

G Errors (Windows) This list represents some of the errors y ou might see on your computer screen (Windows) and how to fix the errors. • Fax Memory Full • Printer Disconnected • Ink Alert • Printhead Problem • Cartridge Problem • Paper Mismatch • The cartridge cradle cannot move • Paper Jam • The printer is out of paper • Printe[...]

Ink Alert The ink cartridge identified in the message is low on ink. Ink level warnings and indicators provide estimates for planning purp oses only. When you receive a low-ink warning message, consider having a re p lacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality be [...]

To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn the printer off and on • Solution 2: Install the ink cartridges correctly • Solution 3[...]

Paper Mismatch The paper size or type selected in the printer driver does not ma tch the paper loaded in the printer. To solve this problem, try one o f the following: • Load the correct paper in the printer, and then press OK. For more infor mation, see Loa d media • Press the (Cancel) button on the product’s control panel, select a differen[...]

To change the printer’s status, complete the following steps. 1. Click Start , point to Settings , and then click Prin ters or Printers and Faxes . - Or - Click Start , click Control Panel , and then double-click Printers . 2. If the printers listed in the dialog box are not being displayed in Detail s view, click the View menu, and then click De[...]

Index Symbols/Numerics (ADF) automatic document feeder clean 27 feeding problems, troubleshoot 27 A accessibility 9 accessories installation 25 Printer Status Report 159 turn on and off in driver 25 warranty 165 acoustic emissions 177 ADF media sizes supported 169 ADF (automatic document feeder) capacity 19 load originals 19 ADSL, fax setup with pa[...]

dial tone test, failure 135 dial type, setting 62 dial-up modem shared with fax (parallel phone systems) 207 shared with fax and answering machine (parallel phone sy anstems) 214 shared with fax and voice line (parallel phone systems) 210 shared with fax and voice mail (parallel phone systems) 218 digital cameras connect 35 insert memory cards 24 d[...]

troubleshoot 131 voice mail, set up (parallel phone systems) 206 wall jack test, failed 133 Fax screen 13 Firewall configure 152 FoIP 64 forwarding faxes 53 G glass, scanner clean 26 load originals 18 locati ng 10 grainy or white bands on copies, troubleshoot 127 graphics incompletely filled on copies 127 look different from original scan 131 H har[...]

MMC memory card insert 24 model number 159 modem shared with fax (parallel phone systems) 207 shared with fax and answering machine (parallel phone systems) 214 shared with fax and voice line (parallel phone systems) 210 shared with fax and voice mail (parallel phone systems) 218 monitor dialing 48, 50 multi-feeds, troubleshoot 124 N network port a[...]

print-carriage access door, locating 11 printer no response 85 printer control panel locati ng 10 network settings 222 scan from 40 send faxes 46 printer driver accessories settings 25 warranty 165 printer software (Windows) about 229 opening 229 Printer Status Repo rt information on 158 printhead clean 110 printhead, align 111 printheads ordering [...]

size scans, troubleshoot 131 troubleshoot copy 126 skew, troubleshoot copy 126 print 124 scan 130 slow print, troubleshoot 82 smeared ink 95 software accessories settings 25 OCR 42 warranty 165 Webscan 41 sound pressure 177 specifications acoustic emissions 177 electrical 176 media 16 9 network protocols 169 operating environment 176 physical 167 p[...]

wired network 145 wireless problems 146 TWAIN unable to activate source 130 two-sided printing 38 U uninstall HP software Mac OS X 228 Windows 227 unwanted fax mode 55 USB connection port, locating 10, 11 specifications 167 V vertical stripes on copies, troubleshoot 126 view network settings 222 voice mail set up with fax (parallel phone systems) 2[...]

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www.hp.com/support 20 1 0 © Hewlett-Packard Development Company, L.P.[...]