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HP (Hewlett-Packard) 6980 manual

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Table of contents for the manual

  • Page 1

    HP Deskjet 6980 series Network Guide C M Y CM MY CY CMY K GUIDE-NETWORK-NA_LAR_Zazu_NG_Front_Cover.ai 30/08/2005 15:45:16 GUIDE-NETWORK-NA_LAR_Zazu_NG_Front_Cover.ai 30/08/2005 15:45:16[...]

  • Page 2

    Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett- Packard, except as allowed under copyright laws. The only warranties for HP products and services ar[...]

  • Page 3

    Contents 1 Manage the printer on a network ............... .......... ............ .............. .......... ...........3 HP Report page.................... ............................... ...................... .............................3 Embedded Web server (EWS)... ............. ...................... .........................................[...]

  • Page 4

    2 HP Deskjet 6980 series[...]

  • Page 5

    1 Manage the printer on a network After the printer is set up and connected to the network by following the instructions in the setup guide, several tools are available to help you manage the printer on a network. HP Report page The HP Report page supplies useful information about the printer's wireless, wired, and front USB port connections. [...]

  • Page 6

    Item Meaning URL The address to use in order to open the printer's embedded Web server. Hardware Address (MAC) The printer's Media Access Control (MAC) address. Firmware Revision Revision number of the printer's internal software. This item might be requested by HP Service and Support. Host Name The printer's host name on the ne[...]

  • Page 7

    Item Meaning Wireless Status The printer's wireless network status: ● Connected : The printer is connected to the wireless network. ● Disconnected : The printer is not connected to the wireless network. ● Disabled : The wireless radio is off and the printer is connected to an Ethernet network. Communication Mode The communication mode to[...]

  • Page 8

    Miscellaneous The Miscellaneous section contains information that applies to both Ethernet and wireless networks and PictBridge connections: Item Meaning Total Packets Transmitted Number of packets sent without error. This item might be requested by HP Service and Support. Total Packets Received Number of packets received without error. This item m[...]

  • Page 9

    Follow these steps to open the printer's internal Web page: 1. Press the printer Report Page button to print an HP Report page. 2. Find the printer URL (IP address) on the HP Report page. Note Verify the printer URL is something other than http://0.0.0.0 and that the subnet mask matches that of the computer. If either of these conditions is no[...]

  • Page 10

    Get started Before reconfiguring the printer, you must find the following settings: ● Network name (SSID) ● The new wireless security settings: – WEP: Find the WEP key(s) – WPA: Find the passphrase and authentication protocol See the configuration utility for the network Wireless Access Point (WAP) to find the wireless security settings. Co[...]

  • Page 11

    Solution In order for the printer to be usable on a network on which computers are protected by a software firewall, you must do the following: 1. Temporarily disable the software firewall before installing the printer software on a computer. 2. Assign the printer a static IP address. Temporarily disabling the software firewall before installation [...]

  • Page 12

    Assign the static IP address Follow these steps to assign the printer a static IP address: 1. Use an Ethernet cable to connect the printer to an Ethernet port on the network, such as an available Ethernet port on a Wireless Access Point (WAP), router, hub, or wall socket. 2. When the Network light on the front of the printer is turned on and solid,[...]

  • Page 13

    Resetting the printer to the factory default settings can require you to reinstall the printer software. Additionally, you might also have to reconfigure the printer security settings. The printer default settings are: Option Default setting Communication mode Ad hoc Network name (SSID) hpsetup Encryption None IP address Automatic Wireless radio Of[...]

  • Page 14

    Chapter 1 12 HP Deskjet 6980 series[...]

  • Page 15

    2 Troubleshoot a wireless connection During software installation During the software installation process, the setup wizard searches for the printer twice, once when the Ethernet cable is connected to the printer, and then after the Ethernet cable has been removed. The computer cannot find the printer when the Ethernet cable is connected If the co[...]

  • Page 16

    Verify that the cable connections are secure. If the cable connections are secure, press the Report Page button on the front of the printer to print an HP Report page. Then try one of the following solutions to connect the printer to the network: ● Disable any software firewall running on the computer A software firewall can prevent the computer [...]

  • Page 17

    To find the IP address on a Mac OS X computer: 1. Open the Network control panel. 2. Select Airport in the Show drop-down list, and then click TCP/IP . If the computer and the printer are not on the same subnet, move the printer to the same subnet as the computer, and then run the setup wizard again. 1 The computer and the printer are on different [...]

  • Page 18

    Press the Report Page button on the front of the printer to print an HP Report page. Check the Signal Strength indicated on the HP Report page. If the Signal Strength has a low rating, verify the following conditions: – No large objects are obstructing the path between the printer and the WAP or the printer and the computer. – The printer is wi[...]

  • Page 19

    After software installation Printer does not print If the printer does not print, verify the following: ● The printer is loaded with paper. ● The printer is not experiencing a paper jam. ● The Print Cartridge Status lights on the front of the printer are not illuminated or flashing. ● The printer is selected in the application from which yo[...]

  • Page 20

    Note The software firewall included with Windows XP does not interfere with the connection to the printer. If the computer is only running the Windows XP software firewall, you do not need to disable the firewall during software installation or assign the printer a static IP address. To fix this problem, follow the steps under Configure the printer[...]

  • Page 21

    Action : Your access point allows only a limited amount of time for you to complete the setup. Start the setup process again and make sure to complete the setup in the time allowed. ● Error message : More than 1 SecureEasySetup access point found Action : Someone else in the vicinity is also using SecureEasySetup to set up a device. Cancel the se[...]

  • Page 22

    Chapter 2 20 HP Deskjet 6980 series[...]

  • Page 23

    3 Troubleshoot an Ethernet connection During installation The following problems can occur during software installation. The computer cannot find the printer If you are unable to install the printer software on the computer or discover the printer, verify the following before investigating any of the topics in this section: ● All cable connection[...]

  • Page 24

    A software firewall can prevent the computer from finding the printer on the network during the printer software installation process. If the computer cannot discover the printer, the printer software cannot be installed on the computer. If the computer has a software firewall other than the firewall included with Windows XP installed (such as, Bla[...]

  • Page 25

    2 The computer and the printer are on the same subnet. After software installation Printer does not print If the printer does not print, verify the following: ● The printer is loaded with paper. ● The printer is not experiencing a paper jam. ● The Print Cartridge Status lights on the front of the printer are not illuminated or flashing. ● T[...]

  • Page 26

    Then try one of the following solutions to connect the printer to the network: ● Software firewall is blocking access to the printer If the network uses DHCP or AutoIP to assign IP addresses to network devices, then a software firewall installed on the computer might block access to the printer after the printer is connected to the network and th[...]

  • Page 27

    2 The computer and the printer are on the same subnet. Network settings have changed Follow these steps to check the printer network settings listed on the HP Report page against the actual settings for the network: 1. Open the configuration utility for the network hub, switch, or router and find the network settings. For help using the configurati[...]

  • Page 28

    Chapter 3 26 HP Deskjet 6980 series[...]

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  • Page 32

    *C8969-90031* *C8969-90031* C8969-90031 Printed on at least 50% total recycled fiber with at least 10% post-consumer paper © 2005 Hewlett-Packard Development Company , L.P . Printed in [countr y] 08/2005 www .hp.com C M Y CM MY CY CMY K GUIDE-NETWORK-NA_LAR_Zazu_NG_Back_Cover.ai 30/08/2005 15:12:06 GUIDE-NETWORK-NA_LAR_Zazu_NG_Back_Cover.ai 30/08/[...]