HP (Hewlett-Packard) 9500MFP manual

user refer ence hp color L as erJet 9 5 00mfp[...]

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i HP Color LaserJet 9500mfp user reference guide[...]

ii ENWW Copyright and License © 2004 Cop yright Hewlett -P ackard De v elopment Company , LP Reproduction, adapt ation or translation withou t prior wr itten permission is prohibited, e xcept as allowed un der the copy right la ws. Edition 2, 10/2004 The inf ormation contained herein is subject to chan ge without notice. The only wa rranties f or [...]

iii Contents 1 MFP basics MFP compo nents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Control pan el . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 F e atures and benefits . . . . . . . . . . . . . . . . . . . . . . .[...]

iv ENWW 3 E-mail Sending do cuments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Steps for sending . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Scan settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

v Setting the paper tra y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Setting the destination bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Blocking incoming fax es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

vi ENWW Printing multiple page imag es on one side of a sheet of paper . . . . . . . . . . . . . . . . . . . 106 Customizing tra y 1 operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Printing from tra y 1 when the loaded paper is requested . . . . . . . . . . . . . . . . . . . 107 Manually feedi[...]

vii 8 Selecting and using media Selecting hig h-quality media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Using non-H P-brand media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Order ing suppor te d media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

viii ENWW Relocating th e MFP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253 Before y ou move the MFP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253 After the MFP is in the new location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

ix B Support information Information fro m the MFP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363 Customer sup por t and MFP re pair assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . 364 W arranties and license . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

x ENWW[...]

ENWW 1 MFP basics 1 1 MFP basics Now tha t the MFP (multifunct ion peripheral) is set up , tak e a fe w moments to set y our def aults and get t o know the MFP . This chapter contains inf ormation about the f ollo wing topics: ● MFP components ● F eatures and bene fits ● Setting the MFP defaults ● Printer drivers and softw are ● Help syst[...]

2 MFP components ENWW MFP components The f ollowing figur es sh ow the components of the HP Color LaserJet 9500mfp . Figure 1: MFP components (front vie w) 2 4 5 6 1 12 10 7 11 8 9 3 13 1 the ADF (automatic document f eeder) output bi n 2 the control panel (includin g the touch-screen gr aphical displa y) 3 the finishing de vice (3,000-sheet st apl[...]

ENWW 1 MFP basics 3 Figure 2: MFP components (rear view) 1 7 6 5 4 3 8 9 10 11 2 1 the air filter 2 the pow er-cord connect or 3 the hard disk (EIO) 4 the disk-drive security lock 5 the RJ11 connector (to the e xter nal f ax line) 6 the HP JetLink connector 7 the cop y connect card (enhanced inpu t/output [EIO]) 8 the parallel port 9 the FIH (f ore[...]

4 MFP components ENWW Contr ol panel The control panel includes a to uch-screen gr aphical displa y , three job-control b uttons, a numeric k eypad, and three light - emitting diode (LED) indicator light s. F or more inf or mation about th e control-panel menus , see “Control-panel men us” on page 123 . T ouch-scr een graphical displa y Numeric[...]

ENWW 1 MFP basics 5 Interpreting control-panel lights Use the f ollowing tab le to inter pret the control -panel lights. Control-panel home screen The home screen, or main men u, displa ys t he t hree ba sic f uncti on s of th e MFP . T ouch the corresponding icon to cop y , send e-mail, or fax. If ad ditional optional functionalit y is installed ([...]

6 F eatures and benefits ENWW Features and benefits The HP Color LaserJet 9500mfp (C8549A) is designed to be shared b y a workgroup , and can be used to cop y , d igitally send, p rint, and f ax b lac k-and-white or color do cuments . The MFP can functi on as a sta nd a lon e device and does not req uir e co nn ec tio n to a co mp u te r. With the [...]

ENWW 1 MFP basics 7 •8 . 5 x 1 3 •1 1 x 1 7 •1 2 x 1 8 •A 3 •A 4 •A 4 - R •A 5 •R A 3 •B 5 •E x e c u t i v e •P o s t c a r d •8 K •1 6 K • En v elope #10 • En v elope monarch (tra y 1 only) • En v elope C5 (tra y 1 only) • En v elope DL (tra y 1 only) • Env elope B5 (tra y 1 only) •C u s t o m ● Suppor ted [...]

8 F eatures and benefits ENWW • 3,000-sheet stapler/stacker: In addition to stacking, this fini shing de vice provides multiposition stapling for up to 50 sheets of 75 g/m2 (20-lb) paper per staple, or an equiv alent job height of 5.5 mm (0.22 inch) thickness. Bin 1 (fac e-up bin) holds up to 125 sheets of paper , and bin 2 (face-do wn bin) holds[...]

ENWW 1 MFP basics 9 Setting the MFP defaults Cer tain printing f eatures and hardw are (such as the duple x-printing accessor y or a finishing de vice) must be conf igured through the printing-system softw are. Setting the MFP device defaults Y ou can create defa ult MFP device settin gs for se v eral printing, cop ying, f axing, e-mail, and netw o[...]

10 Setting the MFP defaults ENWW Setting the MFP driver defaults Y ou can configure the MFP to use driver defau lt settings. T o set driver defaults in Microsoft® Windo ws 98, Windows Millennium Edition (Me), Windows NT® 4.0, and Windows 2000 1 Click the Start button, point to Settings , and then click Pr inters . 2 Right-click the HP co lor Lase[...]

ENWW 1 MFP basics 11 T o set driver defaults in Macintosh (OS 9.2 to 9.2.x) 1 On the File menu, click Print . 2 Change the sett ings you w ant on the v arious pop-up menus . 3 Click or select Sa ve Settings in the low er left cor ner . T o set driver defaults in Macintosh (OS 10. 1 and later) 1 On the File menu, click Print . 2 Change the sett ings[...]

12 Printer drivers and software ENWW Printer drivers and software The printer drivers that ar e pro vided on the CD-R OM m ust be installed in order to tak e full adv antage of the printer f eatures . The other softw are progr am s on the CD-ROM ar e recommended b ut are not requ ired f or operation. See the Read me file on the CD- R OM f or more i[...]

ENWW 1 MFP basics 13 Printer driver s and software for Macintosh computer s This section contains inf or mation about the HP printer driver s and software that are av ailable f or MFPs that ar e r unning Macintos h operating systems. * These software products are not supported in Tradition al Chinese, Simplified Chinese, Korean, Japanese, Czech, Ru[...]

14 Printer drivers and software ENWW T o install printer driver s from Mac OS 10.1 and later 1 Connect the netw ork cab le between the HP Jetdirect print ser v er and a network port. 2 Inser t the CD- R OM into t he CD-ROM drive . The CD-ROM menu r uns automatically . If the CD-RO M menu does not run automatically , doub le-click th e CD-ROM icon o[...]

ENWW 1 MFP basics 15 6 F or Mac OS 8.6 to 9.x • F rom HD/Applications/Utilities, ope n the Apple Desktop Printer Utility . • Double-clic k Prin te r (U SB) , and then click OK . • Next to USB Printer Selection , click Change . • Select the printer , and then click OK . • Next to P ostscript® Printer Description (PPD) File , clic k Auto S[...]

16 Printer drivers and software ENWW HP Las erJet Utility (O S 8.6 to 9.x only) The HP LaserJet Utility provides access to f eatures that are not a vailab le in the printer driver . The illustrated screens s implify the selection of printer features . Use the HP LaserJet Utility to perf or m the follo wing tasks: ● Customize th e pr inter contro [...]

ENWW 1 MFP basics 17 Help system At any t i me, yo u can gain access to the Help system on the touch scree n of the graphical display b y pressing , located in the upper-left o r upper-r ight cor ner of each sc reen. “What is this?” Help The MFP pro vides information about an y topic on the touch screen of the gr aphical display . On the top le[...]

18 Help system ENWW Additional inf ormation En vir onmental features See “Protecting the en vironment” on page 369 . Firmware updates Firmware is the instructions or data that are prog rammed directly into th e circuitr y of the MFP . Fir mware co ntrols the opera tion of the MFP . Fir mware u pdates include new f eatures or fix es f or existin[...]

ENWW 1 MFP basics 19 Loading input tra ys This section contains inf or mation about loading stan dard- and custom-size me dia into tra y 1, tray 2, tray 3, an d the 2,000-sh eet side input tray (tra y 4). See Selecting and using media in chapter 8 for mor e information about medi a. CA UTION T o av oid a jam, ne ver add or r emo ve p aper f rom t r[...]

20 Loading input tr ay s ENWW 7 If the contro l panel displays TRAY 1 <TYPE> <SIZE> , touch O K to change the siz e and type configuration. The size menu is displa yed. 8 T ouch A NY S IZE . The co ntrol panel displays SETTING SAVED . 9 T ouch A NY T YPE . The control panel displa ys SETTING SAVED . 10 If the control panel displa ys TRA[...]

ENWW 1 MFP basics 21 T o load tray 1 when th e same paper is used for multiple jobs Use the f ollo wing proced ure if tr a y 1 is loaded continually with the same type of paper , and the paper is no t usually remov ed from tra y 1 between print jobs. Th e f ollowing procedures can also increase the MFP p erformance when printing from tra y 1. CA UT[...]

22 Loading input tr ay s ENWW Loading tra y 2 and tra y 3 T ra y 2 and tra y 3 hold up to 500 sheets of standar d media. T o load detectable stan dar d-siz e media in tra y 2 and tray 3 Use this procedure to load d etectable standard -size media in the tra y . The f ollowing are t he detectable siz es, which are marked inside the tr ay : ● A4 ●[...]

ENWW 1 MFP basics 23 ● If the size and t ype settings are not correct, touch O K . The TRAY N SIZE=*<SIZE> menu is displa y ed. 8 T o change the size set ting, touch the correct paper siz e. The message SETTING SAVED is displa y ed f or a moment, and then the tray type menu is display ed. Note Depending on the siz e that y ou selected, the [...]

24 Loading input tr ay s ENWW T o load undetectable standar d-size media in tra y 2 and tray 3 Use this procedure to load und etectable stan dard-size media in the tra y . The follo wing are the u ndetectable siz es, which a re marked insid e th e tra y: ● 8K ● 16K ● A5 ● Statement ● Ex ecutive ● 8.5 x 13 (216 x 330 mm) CA UTION T o av [...]

ENWW 1 MFP basics 25 Note Depending on the siz e that y ou selected, the MFP might pr ompt you to mov e the C ustom/Stand ard s wit ch in the tray to another position. Th e MFP migh t also prompt you to m ov e the pape r guides. F ollow the instr u ctio ns on the control panel, close the tra y , a nd then repea t this procedure star ting with step [...]

26 Loading input tr ay s ENWW T o load custom medi a in tray 2 and tray 3 Use this procedure to load custom-size media in the tr ay . CA UTION T o av oid a jam, ne ver add or remov e media from a tra y while printing from th at tra y . 1 Pull the tra y open until it stops . 2 Press the tab on the front (X) pap er guide and slide the gu ide all the [...]

ENWW 1 MFP basics 27 Note If the size disp lay ed on the control panel is CUSTOM , then the tray size is set to ANY CUSTOM . The tra y will match any custom-size print job , ev en if the print-job dimensions are dif feren t from the dimensions of the paper t hat is loaded in the tra y . If yo u prefer , yo u can specify the e xact dimensions of the[...]

28 Loading input tr ay s ENWW T o load the 2,000-sheet side input tray (tra y 4) The 2,000-sheet sid e input tra y (tra y 4) holds up to 2,000 sheets of media. F or media specificatio ns, see “Recommen ded media” on page 172 . The 2,000-sheet sid e input tra y (tra y 4) only suppor ts A4- or letter-siz e media. If you are using me dia that is l[...]

ENWW 1 MFP basics 29 Changing and setting the media siz e and type f or a tray Y ou can configure the MFP input tra ys by type and size. Y ou can load diff erent media in the input trays and then re quest media by type or size . Note If yo u hav e used pre vious HP LaserJet printers or MFPs, y ou might be accustomed t o configuring tra y 1 to first[...]

30 Loading input tr ay s ENWW T o set or change a media type for an y tra y 1 Deter mine the cor rect media-type se lection for y our me dia. See “Suppor ted types of media” on page 172 f or m ore inf or mation. 2 Press the M ENU button . 3 T ouch P APER H ANDLING . 4 T ouch T RAY X T YPE . 5 T ouch the appropriate type sett ing for th e media [...]

ENWW 1 MFP basics 31 Loading the staple car tridge (multifunction finisher) Use this procedure to load stap les in th e multifunction finisher . The message STAPLER LOW ON STAPLES appea rs on the control panel if the staple car tridge has 20 to 5 0 staples remainin g. The message STAPLER OUT OF STAPLES appe ars on the control panel if the stap ler [...]

32 Loading the stapl e car tr idge ( m ultifunction finishe r) ENWW 5 On the empt y staple ca r tridge, squ eeze the tabs toget her and pull the empt y car tr idge out. 6 Inser t the ne w staple car tridge so that it locks into place . 7 Slide the stapler unit in to the finishing device . 8 Close the stapler-uni t do or . 8 7 6 5[...]

ENWW 1 MFP basics 33 Loading the staple car tridge (3,000-sheet stapler/stacker) Use this procedure to load staples in the 3,000-sheet stapler/stac ke r . The message STAPLER LOW ON STAPLES appea rs on the control panel if the staple car tridge has 20 to 5 0 staples remainin g. The message STAPLER OUT OF STAPLES appe ars on the control panel if the[...]

34 Loading the stapl e car tr idge ( 3, 000-sheet stapler/stac ker) ENWW[...]

ENWW 2 Cop ying 35 2 Cop ying This MFP functions as a sta ndalone, w a lk-up color or bla ck-and-whit e copier—you do not hav e to hav e software installed or hav e your comput er tur ned on to mak e copies . Y ou can easily adjust cop y settings at the contro l panel. Originals can be copied using either the ADF or the scanner glass . The MFP ca[...]

36 Cop y-screen la yout ENWW Copy-screen la yout The f ollowing figure an d table pro vide inf or mation about f eatures and buttons on the cop y screen. Features and buttons Function (Help) Provides access to “What is this?” Help or “Show me Ho w . ” R EADY Indicates that the MFP is ready to cop y . (Additional status messages might appear[...]

ENWW 2 Cop ying 37 Copying instructions F or st andard-size media, the size of the origin al is automatically de tected when the document is placed on the scanner glass or in the ADF , and the appropriate siz e of media is used f or the cop y . Y ou can ov erride the auto-detect f e ature b y specifying the required input ( DESCRIBE ORIGINAL ) and [...]

38 Cop ying instr uctions ENWW 4 T ouch S TAR T . T o make black and wh ite copies b y using t he default settings 1 Place the document f ace-do wn on the scanner glas s or in the ADF . 2 T ouch C OPY . 3 Select blac k copies. 4 T ouch S TAR T .[...]

ENWW 2 Cop ying 39 Copy ing by using user -defined settings Use the f ollowing steps to change the settings f or your co pies. T o make copies by using setti ngs other than th e default settings 1 Place the or iginal face-down on the scanne r glass or in the ADF . 2 T ouch the copy icon on the control panel. The cop y screen appears on the gra phic[...]

40 Cop ying instr uctions ENWW 6 T ouch C OPY S ETTINGS to view y our options. Y ou can touch the Adv anced tab t o see more opti ons. 7 When you are finish ed, touch O K to retur n to the main copy screen. Note The page icon in the C OPY sect ion of the graph ical displa y sho ws a representativ e image of the cop y . 8 Using the numeric k eypad, [...]

ENWW 2 Cop ying 41 Copying fr om the scanner glass Use the scanner gl ass to co p y small, lightw eig ht (le ss t ha n 46 g/m² or 12 lb), or irregularly sized originals , such as receipts, ne wspaper clippings , photographs , or old or worn documents . The scanner glass is also used to cop y books, magazines, and man uals. 1 Place the do cument fa[...]

42 Cop ying instr uctions ENWW Copy ing books Y ou can use the scanner glass to cop y books . 1 Place the book f ace-down on the scann er glass. 2 Align the book. The b ook is corr ectly alig ned if the b ook binding is in line with t he book icon at the top of the sca n ne r gla ss. 3 T ouch C OPY . 4 T ouch D ESCRIBE O RIGI NAL . 5 Select Book as[...]

ENWW 2 Cop ying 43 Copy settings The MFP f eatures the f ollowing image- modification functions on the main touch screen. Note Press the R ESET button to return all of th e se ttin gs to thei r de fault v alue s. Color copies or blac k and white copies At the home screen , touch C OP Y and then touch t he circle belo w C OLOR copies or B LACK &[...]

44 Cop ying multiple sized originals ENWW Sharpness The S HARPNESS C ONTRO l specifies the sha r pness setting that t he scanner uses when the MFP scans y our original. Shar pness enhances the edg es of the or iginal so that f aint or fine te xt and graph ics are reproduced more sharply . Adjust the amount of sharpness by touching th e arrows on th[...]

ENWW 3 E-mail 45 3 E-mail T o configure the embeded Send to e- mail featu re, yo u must either know the Inter net Protocol (IP) address or host name of the Simple Mail T ransf er Protocol (SMTP) server on yo ur network, or use the Find Servers men u option to attempt to locate the ser v er . The MFP uses SMTP to send e-mail messages with attachment[...]

46 ENWW The MFP off ers color-scanning and digital-sending capabilitie s. Using the control panel, yo u can scan blac k-and-white or color do cuments and send them to an e- mail ad dress as an e-mail attachment. T o use digital sending, the MFP must be connected to a loca l area network (LAN). The MFP connects direct ly to your LAN b y using the Je[...]

ENWW 3 E-mail 47 Sending documents The MFP scans at a 600 pixels-per-inch (ppi) reso lut ion . Th e MF P sca n s both black-and- white and color originals. Y ou can place originals either on the scanner glass or in the ADF . The scanner glass accommoda tes all sizes of media, i ncludin g irregular-size document s, books, stapled documents , pre vio[...]

48 Scan settings ENWW Scan settings Use S ETTINGS on the control panel to change the sett ings for the scanned document that yo u are creating (f or e xample, t he file type that y ou want). Note Scan settings do not apply t o the fax send op tions. Setting Options Description Scan pref erence Black & White Color Use this option when the origin[...]

ENWW 3 E-mail 49 A uthentication A uthentication is a security f eature . When the administrator has t ur ned on authentication, yo u must type you r ne twork credentials to use the MFP digital sendin g featur es. F o r Win dows networking sy stems, y ou must supply the following inf or mation for authenticatio n: ● User name ● Pa s s wo r d ?[...]

50 Using the address book ENWW Using the address book The private address book and the local address book store frequently-u sed e-mail addresses . These books can be shared betw een MFPs that use the same server to access the HP MFP Digit al Sendin g software. Note Addresses can be added or deleted to the private and lo cal address books, b ut you[...]

ENWW 4 F axing 51 4 F axing Note In some countries/regions , the HP LaserJet MFP Analog F ax Accessor y 300 is standard on the HP Color LaserJet 9500mfp . The HP LaserJet MFP Analog F ax Accessor y 300 requires telecomm unication cer tification b y country/region. Check with y our sales representat ive or at www .hp .com/clj9500mfp/fax/countries-re[...]

52 Connecting the f ax to a phone line ENWW The MFP can function as a sta ndalone analog f ax machine . The inf or mation in this chapter helps you complete the f ollowing tasks: ● P erf orm initial setup configuration ● Send f axes ● Configure f ax settings ● P erf orm advanced f ax features ● Use f ax logs and repor ts ● T roublesho o[...]

ENWW 4 F axing 53 V erifying the fax operation V erify that the MFP f ax is functioning b y c hecking the MFP contr ol-panel displa y . The f ax option should appe ar o n the screen. Howe ver , until the required settings are esta b lished, the option is g ra y and the te xt “Not Configur ed” appe ars across it. T o use the analog f ax, see Est[...]

54 Establishing the required f ax settings ENWW The f ollowing figure sho ws the control-panel with the f ax option visib le. Figure 3: F ax option Setting or verifying the date and time The date an d time setting f or the f ax is the same v alue as the MFP date and t ime setting. If you are turning on the MFP fo r the first time , you will be prom[...]

ENWW 4 F axing 55 Setting or verifying the fax header The f ax header setting is used to set a pho ne number and compan y name that appear in the f ax header . This information is require d and must be set. T o verify or change the phone number and the company name 1 Press the M ENU button . 2 Scroll to and touch F AX . 3 Scroll to and touch F AX S[...]

56 F ax feature scr een ENWW F ax feature screen Use the F ax featu re screen to send f ax es. Press the F ax option that appe ars on the MFP control-panel displa y to open this screen. Note The Phone Book op tion appears o nly if yo u set the f ea ture in the HP MFP Digital Sending Software Configuration Utility . Status message bar While the MFP [...]

ENWW 4 F axing 57 Sending faxes Use one of thr ee basic methods to specify numbers to send a fax: ● T ype the number man ually ● Specify the n umb er by using speed dial ● Specify the n umb er by using the phone bo ok (av ailable only if the HP MFP Digital Sending Software Configur ation Utility is installed and the ph one book has been popul[...]

58 Sending f axes ENWW Note If a two- second pause is ne eded, ty pe a comma (, ) afte r a prefix n umb er (such as a “9” or “0”) to allow the internal phone system time to reac h an outside li ne bef o re t he remainder of the num ber is dialed. 5 T o specify additional phone numbers , touch N EX T N UMBER . Note T o remov e a number from [...]

ENWW 4 F axing 59 If you ha ve the HP MFP Digital Sending Conf iguration Utility installed on your MFP you can use the f ollowing pr ocedure to send a f ax by using the phon e book. 1 F ollow steps 1 thro ugh 3 in the procedure “Sending a f ax b y typing the number manually” on page 57 . 2 Scroll to and touch P HONE B OOK . 3 Scroll to and high[...]

60 Canceling a fax ENWW Canceling a fax Canceling the current fax transmission The Cancel Curr ent T ransmission menu appe ars only if an outgoing f ax call is in progress. Note The cancel opera ti on can require up to 30 seconds to complete . 1 Press the M ENU button . 2 To u c h F AX . 3 Scroll to and touch C ANCEL C URRENT T RANSMISSION . Note W[...]

ENWW 4 F axing 61 Changing the notification setting Use the notification setting to specify when and how y ou are notified of the status of an outgoing f ax. This setting applies t o the current f ax only . T o change the setting permanently , change the def ault setting. See “Schedulin g fax-call re por t pr inting” o n page 78 . 1 On the cont[...]

62 Changing the sharpness setting ENWW T o delete a speed dial 1 T ouch the F AX option. 2 T ouch S PEED D IAL . 3 T ouch the Edit tab . 4 T ouch D ELETE S PEED D IAL . 5 T ouch the check bo x in front of the speed dial that y ou want to delete. Y ou might need to scroll up or do wn t o f ind the sp ee d dia l nam e . Y ou can delete more th an one[...]

ENWW 4 F axing 63 Changing the light/dark setting The light/dark setting adjusts ho w light or dar k the transm itted image will appear on the recipient’ s f ax machine. T o change the light/dark setting 1 T ouch the F AX option. 2 T ouch S ETTINGS . 3 T ouch the Light arro w to ligh ten the image or touch the Dark arrow to dark en the image. 4 T[...]

64 Remote f ax configuration ENWW Remote fax configuration In addition to using the MFP control panel f or f ax configur ation, net work administrat ors can configure the f a x remotely b y using various softw are tools. Because the MFP cont ains an embedded W eb server (EWS), admini str a tors can con fig ure t he f ax by using either a W eb brow [...]

ENWW 4 F axing 65 3 On the Digital Se nd Settings menu, select Send to F ax . 4 On the F ax Settings screen, mak e any appro pr iate chang es to t he settings and then click OK. 5 Click the Edit ta b to open the Adv anced MFP Modem Settings scr ee n for ad ditional f ax settings. Administrat ors can configure a single MFP or perf or m multiple d ev[...]

66 Estab lishing optional f ax settings ENWW Setting the modem v olume Use the f ollowing procedur e to set the modem v olume. T o set the modem v olume 1 Press the M ENU button . 2 T ouch F AX . 3 Scroll to and touch F AX S ETUP O PTIONAL . 4 Scroll to and touch M ODEM V OLUME . 5 Scroll to and touch O FF , M EDIUM (def ault), or L OUD . Setting t[...]

ENWW 4 F axing 67 Setting JBIG compression mode Because using JBIG compression can reduce phone charges by reducing the f ax transmission time, JBIG compression mo de is the preferred setting. Howev er , this mode might cause compatibility problems with some older f ax machines, in which case y ou might need to disab le it. Note JBIG compression on[...]

68 Setting dialin g and detection options ENWW Note When f ax f orw arding is turned on, the o ve rlay header is alw a ys appende d to the top of the page, ev en if the ov erlay f eature is tur ned on. T o select how the header is printed 1 Press the M ENU button . 2 T ouch F AX . 3 Scroll to and touch F AX S END . 4 Scroll to and touch O VER LAY H[...]

ENWW 4 F axing 69 5 To u c h O FF (def ault) to turn off dialing prefix, or touch C USTOM to see the k eybo ard on the control-p ane l display and type a prefix. 6 T ype the prefix num ber(s), and then touch O K . Setting the redial-on-b usy feature The redial-on- busy setting specifies t he number of times (0 t hrough 9) that the f ax redials a nu[...]

70 Setting billing codes ENWW Setting dial-tone detection Use the detect dia l-tone setting to specify wh ether the f ax checks f or a dial tone bef ore sending a fax. T o turn dial-tone detection on or off 1 Press the M ENU button . 2 T ouch F AX . 3 Scroll to and touch F AX S END . 4 Scroll to and touch D ETECT D IAL T ONE . 5 T ouch O N (def aul[...]

ENWW 4 F axing 71 Stamp received faxes The stamp receiv ed f axes setting en ables or disab les stamping incoming f axes . The stamp prints the d ate, time , phone n umber , and page number on each incoming page . T o turn the stamp feature on or off 1 Press the M ENU button . 2 T ouch F AX . 3 Scroll to and touch F AX R ECEIVE . 4 Scroll to and to[...]

72 Setting the dest ination bin ENWW Setting the destination bin The destination bin setting specifies the MFP output bin to receiv e the printed f ax. T o set the destination bin 1 Press the M ENU button . 2 T ouch F AX . 3 Scroll to and touch F AX R ECEIVE . 4 Scroll to and touch F AX D ESTINATION B IN . 5 Scroll to and touch the number of the bi[...]

ENWW 4 F axing 73 T o clear all n umbers fr om the b locked-fax list 1 Press the M ENU button . 2 T ouch F AX . 3 Scroll to and touch F AX R ECEIVE . 4 Scroll to and touch B LOC KED F AX L IST . 5 Scroll to and touch C LEAR A LL B LOC KED N UM BERS . 6 T ouch Y ES to clear all numbers from the lis t, or touch N O to e xit and re tain the numb ers.[...]

74 Secure settings ENWW Secure settings The f ax for warding and f ax printing are secure f eatures that req uire a personal identification number (PIN). Y ou are r equired to create a PI N the first time y ou use eith er setting. After y ou create that PIN, y ou can use it to gain access to both f eatures . Th at is , if yo u hav e created a PIN f[...]

ENWW 4 F axing 75 7 Scroll to and touch F ORWARD T O N UMBER . 8 T ype the phone n umber that y ou w ant the f a x to be f orwarded to , and then touch O K to turn on fax f orwa rding. Scheduling fax printing Use f ax pr inting to specify when fa xes print. When the f ax receive s incoming fax es, it stores them in memory bef ore pr inting. Af ter [...]

76 Initiate po lling receive ENWW T o create a fax printing schedule 1 Press the M ENU button . 2 T ouch F AX . 3 Scroll to and touch F AX R ECEIVE . 4 Scroll to and touch F AX P RINT ING . 5 T ype your PI N and then touch O K . If you do not ha ve a PIN, y ou will be prompted to create one. 6 T ouch C REATE F AX P RIN TI NG S CHEDULE to disp la y [...]

ENWW 4 F axing 77 3 Scroll to and touch R EPOR TS . 4 Scroll to and touch F AX C ALL R EPOR T . 5 If yo u want a thumbnail of th e first page of the f ax, touch T HUMBNAIL O N R EPOR T and then comp lete one of the following actions: • T ouch Y ES to inclu de a thumbnail of the first page. • T ouch N O if you do not w ant a thumbnail on th e re[...]

78 Scheduling f ax-call repor t printing ENWW Scheduling fax-call report printing Use the When T o Print Repor t setting to specify the conditions f or printing the f a x-call report . 1 Press the M ENU button . 2 To u c h F AX . 3 Scroll to and touch R EPOR TS . 4 Scroll to and touch F AX C ALL R EPOR T . 5 T o include the thumbnail of each f a x [...]

ENWW 4 F axing 79 T o print the fax activity log 1 Press the M ENU button . 2 T ouch F AX . 3 Scroll to and touch R EPOR TS . 4 Scroll to and touch P RI NT F AX A CTIVITY L OG . Printing the billing code repor t The billing code repor t is a list of the most recent 500 fax es that were successfully sent, listed by billing code . The report includes[...]

80 Printing the bl oc ked fax list repo r t ENWW Printing the bloc ked fax list repor t Y ou can pr int a list of f ax es that were b lock ed from the MFP . T o print the bloc ked fax list repor t 1 Press the M ENU button . 2 T ouch F AX . 3 Scroll to and touch R EPOR TS . 4 Scroll to and touch P RI NT B LOC KED F AX L IST . Printing the speed dial[...]

ENWW 4 F axing 81 Is y our fax set up correctly? Use the f ollowing chec klist to help identify the cause of an y fax-relat ed problems that y ou encounter . ● Are y ou using the phone cord that came with the MFP? The f ax functionality has been tested with the supplied phone cord to meet RJ11 specifications. Do not substi tute another phone cord[...]

82 Checking f ax sta tus ENWW Are y ou using a phone compan y v oice-messaging service or an answering mac hine? If the r ings-to-answer setting for the messaging ser vice is lower than the r ings-to-a ns wer setting for the fa x, the messaging ser vice ans wers the call and the fax is not able to receiv e fax es. If the rings-to-ans wer setting f [...]

ENWW 4 F axing 83 F ax feature is not operating Use this tab le to identify and solv e f ax malfunctions . Prob lem Cause Solution The f ax i s installed but the option does not appear on the MFP control-panel display . HP Dig ital Sending Software utility has disabled the analog fa x fe a t ur e . Use the HP Digital Sending Software utility to ena[...]

84 General fax problems ENWW General fax pr oblems Use this table to solv e f ax problems. Prob lem Cause Recomme nded action The f ax was not transmit ted. The JBIG mode is ena b led and the receiving fax does not hav e JBIG capability . T ur n JBIG off . See “Setting JBIG compression mode ” on page 67 . An OUT OF MEMOR Y message appears on th[...]

ENWW 4 F axing 85 The document stops f eedin g in the middle of f axing. A jam might be present i n the ADF . See “Jam in the automatic document feeder (ADF) cov er” on page 258 . The volume f or sounds coming from the fax is too loud or too quiet. The volume setting needs to be adjus te d. See “Setting the modem volume” on page 66 and “S[...]

86 Receiving f ax problems ENWW Receiving fax pr oblems Use this tab le to solv e pr oblems that might occur when receiving fax es. Prob lem Cause Solution Incoming f ax calls are not being answe red by the fax (no f ax detected). The rings-to-answer setting might not be set correctly . Check the rings-to-answer setting. See “Setting rings-to-ans[...]

ENWW 4 F axing 87 F axe s are transmitting or being received very slowly (continued). If the phone-line connection is poor , the fax and the receiving f ax machine slo w down the transmission to adjust f or errors. 1 Cancel and resend the fax. 2 Hav e the p hone company check the phone line. F axes are not printing to the MFP . The i nput tra y tha[...]

88 Sending fax problems ENWW Sending fax pr oblems Use this tab le to solv e problems that might occur when sending fax es. Prob lem Cause Solution F ax es stop during sending. The f ax machine that you are sending to might be malfunctio ning. T r y send ing to another f ax machine. Y our phone line might not be wor king. Disconne ct the f ax from [...]

ENWW 4 F axing 89 Err or codes This tab le lists the error codes that are identified in the f a x activity log. V alue Description 0-15 Connection enablement failure error s 0 1 2 3 4 5 Nor ma l and proper end of connection Ring detect without successful handshake Call abor ted, from +FKS or <C AN> No loop current Ringback detected, no ans we[...]

90 Ser vic e settings ENWW Service settings T wo ser vice settings are a va ilable from the MPF f ax settings men u: Print T .30 Repor t and T ransmit Signal Loss. These settings are f or u se by qualified HP service representativ es only , and should not be use d. Customer suppor t W orld Wide W eb Solutions to man y fax issues can be f ound at ww[...]

ENWW 4 F axing 91 F ax pr oduct specifications Replacement par ts and accessories Y ou can obtain replacement parts for the b y contacting y our sales representativ e or y our Hewlett-P ackard dealer . Regulatory information and warranties The f ax function in this MFP meets v arious regulatory standards and saf ety regulations. See the appendix es[...]

92 Regulatory information and wa rr anties ENWW[...]

ENWW 5 Printing 93 5 Pr inting This chapter cont ain s informa tio n ab o ut the following topics. Note F or inf or mation about loading pa per , see “Loading input t r ay s” on page 19 . To p i c T asks Pa g e Printer dr iver Using the prin ter driver page 94 Opening the printer dr iver page 94 Printing tasks Printing on both sides of paper (d[...]

94 Using the printer driver ENWW Using the printer driver The printer driver pr ovides access to the MFP f eatures and allows the comp ut er to communicate with the MFP . This section prov id es instructions for printing when options are set in the printer dr iver . If pos sib le, you should tr y to set MFP options in the so ftware progr am that yo[...]

ENWW 5 Printing 95 3 Change an y of the settings on the Finishin g , Effects , Pap e r , Output , Basics , Job Storage , Color , Configure , and NT Forms tabs (the P ostScript [PS] dr iv er also include a PS and Status tab). These settings are now the def aults for the MFP . 4 Click OK to sa ve y our settings , a nd to close the printer driver . T [...]

96 Printing on both sides of paper (duple xing) ENWW Printing on both sides of paper (duple xing) The MFP can automatically print on both sides of pap er when a duplex er is installed and configured. See the docume nt ation included with the duple x er for installation instructions. CA UTION Do not duple x paper that is heav ier than 199 g/m² (53-[...]

ENWW 5 Printing 97 Printing on special print media This section contain s gu ide lin es for printi ng on special print media, which includes env elopes , letterhead, tr ansparencies, post cards, and hea vy paper , and for printing full- bl eed images. Choosing and printing on en velopes Y ou can pr int on en v elopes from tra y 1, which holds up to[...]

98 Printing on special print media ENWW Printing on en velopes Note Do not use en velopes t hat contai n pressure -sensitive ad hesive , clasps, snaps , windows , coated linings, e x posed self-stic k adhesiv es, or ot her synthetic materials . 1 Open tr ay 1. 2 Load up to 10 en velo pes in the center of tra y 1, with the side to be printed on f ac[...]

ENWW 5 Printing 99 Printing on letterhead, prepunched paper , or preprinted paper (single-sided) ● When printing on letterhead, prepunched, or preprinted paper , it is impor tant to load the paper correct ly . See “Loading input tra ys” on pag e 19 f or instr uctions. ● If the paper is he avier than 200 g/m 2 (53-lb bond) and less th an 220[...]

100 Printing on special print media ENWW Printing on heavy paper and car d stoc k ● F or optimum MFP perf or mance, do not use pa per that is hea vier than the maximum weights that are listed fo r the tra y . P aper that is too hea vy might cause misf eeds, stacking p roble ms, jams , poor toner fusing, po or print quality , or e xcessiv e mechan[...]

ENWW 5 Printing 101 Creating the effect of a full-b leed image The MFP cannot print to the edge of print media. Use the follo wing procedure to print the image to a larger-size page, and then tr im the page to crea te the ef fect of a full-bleed image. T o create the effect of a full-bleed ima ge 1 Use a paper size at least 25 mm (1.0 inch) wider a[...]

102 Printing a cov er or a diff erent first page ENWW Printing a co ver or a different firs t page Use the f ollowing procedur e to print the first page of a document on a me dia t ype that is diff erent from th e remainder of the document (f or examp le, to print the first page of a document on letter head paper and the remainder on pla i n paper [...]

ENWW 5 Printing 103 T o print a different first pa ge for Macintosh OS X 1 In the softw are program, clic k Print on the File menu. 2 On the Copies and P ages tab , select Paper F eed . 3 Select a tray in the First f rom field. 4 Select a tray in the Remaining fr om field, and then clic k Print .[...]

104 Adding a b lank page (job separat or page) or back co ve r to the end of a print job (compute r only) Adding a blank pa ge (job separator page ) or bac k cover to the end of a print job (computer onl y) Use this option to ad d a blank page to the end of a print job. T o print a blank page in Windo ws 95, Windows 98, Windows Me , and Windows NT [...]

ENWW 5 Printing 105 7 Click OK to sav e your settings. T o add a blank page to the beginni ng of all print jobs in Windows 2000 and Windows XP 1 Click the Start button, point to Settings , and then click Pr inters (Windows 2000) or Printers and Faxes (Windows XP). 2 Right-click the HP co lor LaserJet 9500mf p icon, and then clic k Prop er ties . 3 [...]

106 Printing multiple page images o n one side of a sheet of paper ENWW Printing m ultiple page images on one side of a sheet of paper Use the P ages per Sheet opti on to pr int more than one document page on a single sheet of paper (this is someti mes called 2-up , 4-up , or n-up printing). This f eature pro vides a cost-eff ectiv e and environmen[...]

ENWW 5 Printing 107 Customizing tra y 1 operation Customiz e tra y 1 to fit y our printing needs by sele cting one of these options: ● Any time the tra y has media loaded in it. If TRAY 1 SIZE=ANY SIZE and TRAY 1 TYPE=ANY TYPE (f or mer ly known as Fir st mode), the printer pr ints from tray 1 regardless of the media size or type that is set in t[...]

108 Using the job-stor age f eatures ENWW Using the job-storage features Y ou can sto re a job on the hard-disk a nd print it at a later time . T o use job storage , yo u must ha ve a hard- disk dr iv e installed in the MFP and must configu re the pr inter driv er correctly . Note In the pr inter dr iv er , m ak e sur e to provide a unique identity[...]

ENWW 5 Printing 109 T o print a private job Y ou can print a private job o nly at the MFP control panel. 1 Press the M ENU bu tt o n. 2 T ouch R E TR IEVE J OB . 3 Scroll to and touch U SER N AME . 4 Scroll to and t ouch your job . 5 T ouch P RINT , select the numbe r of desire d copies using the n umeric k eypad or the Up or Down a rrow , and then[...]

110 Using the job-stor age f eatures ENWW T o print a stored job Y ou can pr int a job that w as stored on the hard-disk at the MFP control panel. 1 Press the M ENU button . 2 Scroll to and touch R ETRIE VE J OB . 3 Scroll to and touch U SER N AME . 4 Scroll to and t ouch your job . 5 T o print the defa ult numbe r of copies , touch C ONTIN UE . Wh[...]

ENWW 5 Printing 111 4 T ype a user name and job name . When you send the jo b to print, the MFP pr ints the number of c opies that you set in t he printe r driver . T o pr int more quick copies at the MFP , see “T o pr int additional copie s of a QuickCo py job” on page 111 . T o print additional copi es of a Quic kCopy job This section describ[...]

112 Using the job-stor age f eatures ENWW Pr oof and hold jobs The proof and hold f eature provides a quic k and easy wa y to print and proof a cop y of a job bef ore printing the additional copie s . T o store the job permanently and pre vent the MFP fr om deleting it when space is needed f or something else, select the Stored Job option in the pr[...]

ENWW 5 Printing 113 T o delete a proof and hold job When y ou send a proof and hold job , the MFP automatica lly deletes your pre vious proof- and-hold job . If a proof and hold job d oes not alre ad y e xist for that job n ame and t he MFP needs additional spa ce, the MFP might de lete other pr oof and hold jobs, st ar ting with the oldest one. 1 [...]

114 Printing a booklet ENWW Printing a booklet Y ou can gain access to the booklet-printing f eature through some pr ogram, such as desktop-pu blishing programs. See the user guid e tha t ca me with your program for inf or mation ab out making booklets. If yo u are using a program t hat does not suppor t booklet makin g, you can create boo klets by[...]

ENWW 5 Printing 115 T o print a booklet (Windows XP and 2000) 1 Open the printer driv er . (See “Changing the set tings for a print job us ing a comp uter” on page 94 .) 2 Click the Finishing tab . 3 Click Print on Both Sides . 4 Select the booklet style f rom the Bo oklet Lay out drop-do wn menu. 5 Click the Effects tab . 6 Click Print on Medi[...]

116 Selecting an output bin f or pr int jobs ENWW Selecting an output bin f or print jobs Select an output bin b y using your sof tware prog ram or the printer driver . Y ou can also select an output bin at the con trol panel. This selection is used only when the softwar e progr am and the printer driver do not sp ecify an output bin. Note Printer-[...]

ENWW 5 Printing 117 Multifunction finisher If y ou choo se t he m ult ifu nction fin ish er , the output bin s ar e t he sta c ker bin and t he booklet bin. ● The Stacker bin (bin 1) is the top bin on the mult ifunction finisher . The stac ker bin provides 1,000 sheets of stac king capacity , and offsets each job as it is stac ked, deliv er ing u[...]

118 Selecting an output bin f or pr int jobs ENWW Selecting an output locati on at the contr ol panel Y ou can select an output location (bin) thro ugh your prog ram or drive r . (Where and ho w yo u make selections depend s o n your prog ram or driver .) If y ou cannot select an output location from the program or driv er , set the def ault MFP ou[...]

ENWW 5 Printing 119 Selecting the stapler f or a print job Note Stapling a document requires the multifunction fin isher (C8088A) or the 3,000-sheet stapler/stac ker (C8085A). The 3,000-sh eet stapler/stac ker or m ultifunction finisher can sta ple documents that comprise a minimum of tw o sheets of paper and a maxim um of 50 sheets of paper (20-lb[...]

120 Basic network printing setup ENWW Basic netw ork printing setup The procedures to set up basic netwo rk pr inting v ary depending on the config uration of the network. The f ollowing is an o verview of the basic appro ach for a TCP/IP ne twork where automatic IP configur ation is not av ailable: 1 Connect a netwo rk cab le to the HP Jetdirect p[...]

ENWW 5 Printing 121 11 Select the IP Addres s , Subnet Mask, and Def ault Gate wa y , and enter the add resses that apply to y our net work. If y ou do no t kno w which v alue s apply to y our net work, see your n etwork administrator . 12 T ouch E XIT . 13 Print a configurat ion page to chec k the entries . T o print a configuration page , press t[...]

122 Basic network printing setup ENWW[...]

ENWW 6 Control-panel menus 123 6 Control-panel men us The control-panel men u lay out shows the men us that ev eryone uses while protecting the menus that admi nistrators use. Ev er yone typically u ses the first three menus in the list. Administr ator s and service technicians u se th e oth er items , which can be pr otect ed wit h a personal id e[...]

124 ENWW T o navigate thr ough the control-panel men us 1 Press the M ENU button t o open the co ntrol-panel menus . 2 Scroll to and touch the menu item that y ou wa nt. (If y ou need to select a submen u, use the arrows to scr oll again, and th en touch the su bmenu.) Note An arrow ne xt to a menu item indicates that a su bme nu is av ailab le. 3 [...]

ENWW 6 Control-panel menus 125 The f ollowing submen us are av ailab l e on the Configure de vice menu: • Printing submenu • PCL submenu • System se tup submenu • I/O submenu • Resets submenu[...]

126 Retriev e job menu ENWW Retrieve job men u Note If no priv ate , stored, quick cop y , or proof and hold jobs ar e stored on the MFP h ard disk or in random-access memo ry (RAM), the message NO STORED JOB ap pea rs when th e me n u is selected. 1 A list of user names ap pe ars. 2 Select a user name , and a list of jobs that are stored f or that[...]

ENWW 6 Control-panel menus 127 Inf ormation menu T o print an information page , scroll to the info r mation page that y ou want and tou ch O K . . Item Explanation PRINT MENU MAP Use this item to generate a menu map of the la yout and the current control-panel menu settings. See “Menu map” on page 345 for more inf or mation. PRINT CONFIGURATIO[...]

128 P aper handling men u ENWW P aper handling menu When paper-handling settings are correctly configured at the con trol panel, you can print by selecting the type and size of media from the driver or softw are progr am. For more inf or mation, see “Printing by type and size of media” on page 188 . Some items in this men u (such as duplex an d[...]

ENWW 6 Control-panel menus 129 TRAY <N> TYPE *ANY PLAIN PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR LIGHT<75 G/M2 HEAVY 105-119 G/M2 CARD STOCK>163 GLOSSY 75-105 G/M2 HEAVY GLOSSY NON HP HVY GLOSSY HIGH GLOSS IMA GES TOUGH PAPER ENVELOPE Use this it em to specify the type of media in each tra y . Substitute [...]

130 Configure de vice menu ENWW Configure device men u This menu contain s controls for all of t he MFP ad ministrativ e functions. Originals submenu This submenu controls the defa ult settings f or se ver al of the cop ying functions that relate to the type of originals that are bein g copied. Note When a value is specified with an ( * ), th at va[...]

ENWW 6 Control-panel menus 131 Copy ing submenu This submenu controls the defa ult settings f or se ver al of the cop ying functions that relate to the character i st ics of th e co pie d outp ut . Note When a value is specified with an ( * ), th at value is the f actory (default) settin g. Item Va l u e s Explanation COLOR MODE *BLACK COPIES COLOR[...]

132 Configure de vice menu ENWW Enhancement submenu This submenu controls the def ault settings f or cop y enhancement f eatures . Sending submenu This submen u contains controls f o r sending functions . E-mail submenu This submen u contains controls f or e-mail se ttings. Note When a value is specified with an ( * ), th at value is the f actory ([...]

ENWW 6 Control-panel menus 133 FILE TYPE *PDF MTIFF TIFF JPEG Use this item to specify the file format of the e-mail attachment. FILE SIZE SMALL *STANDARD LARGE Use this item to specify th e compressed value of a document. RESOLUTION 75 DPI *150 DPI 200 DPI 300 DPI Use this item to specify the resolution value of a scanned image. E-MAIL FIND SE ND [...]

134 Configure de vice menu ENWW Printing submenu Some items in this menu are av ailab le from a software program or from the driver (if the appropriate drive r is installed). Driver and progr am settings o verride control-pan el settings. F or more inf or mation, see “Using the pr inter driver” on page 94 . Note When a value is specified with a[...]

ENWW 6 Control-panel menus 135 PAPER DESTINATION UPPER BIN LOWER BIN BIN 1 BIN 2 BIN 3 BIN 4 BIN 5 BIN 6 BIN 7 BIN 8 BOOKLET BIN Use this item to set the o utput destination. Only the installed bins appear on the menu and the value depends on the finishing de vice that is installed. DUPLEX *OFF ON This item appears only when a duplex er is installe[...]

136 Configure de vice menu ENWW PCL submenu Use this submenu to spe cif y sett ings for PCL pr inting. Note When a value is specified with an ( * ), th at value is the f actory (default) settin g. WIDE A4 *NO YES Use the Wide A4 setting to change the number of characters that can be printed on a single line of A4 media. YES : Up to 80 10-pitch char[...]

ENWW 6 Control-panel menus 137 FONT POINT SIZE 4.00 to 999.75 Use the numeric ke ypad or scrol l and touch to specify a value. This item might not appear , depending on the font that y ou selecte d. The f actor y (default) setting is 12.00. SYMBOL SET *PC-8 ROMAN-8 ROMAN-9 ISO L1 ISO L2 ISO L5 ISO L6 ISO L9 PC-775 PC-8 DN PC-850 PC-852 PC-858 PC-8T[...]

138 Configure de vice menu ENWW Print quality submenu Some items in this menu are av ailab le from a software program or from the driver (if the appropriate drive r is installed). Driver a nd software prog ram settings o verride control-pa nel settings . Fo r mor e information, see “Using t he pr inter driv er” on page 94 . Item Va l u e s Expl[...]

ENWW 6 Control-panel menus 139 QUICK CALIBRATE NOW No value to select. Use this item to perf or m on ly DMax and DHalf color-tone adjustments. FULL CALIBRATE NOW No value to select. Use this item to perf orm DMax, DHalf, and color- plane registration (CPR) adjustments. PROCESS CLEANING PAGE No value to select. This item a ppears only after a cleani[...]

140 Configure de vice menu ENWW System setup submenu Items in this m enu aff ect the MFP function. Conf igure the MFP acco rding to your printing needs . Note When a value is specified with an ( * ), th at value is the f actory (default) settin g. Item Va l u e s Explanation DATE/TIME DATE DATE FORMAT TIME TIME FORMAT Use this it em to set the d a [...]

ENWW 6 Control-panel menus 141 TRAY BEHAVIOR *USE REQUESTED T RAY MANUALLY FEED PROMPT PS DEFER MEDIA Use this item to specify the behavior of the tra ys. Each of th e options opens its own submenu: USE REQUESTED TRAY ● EXCLUSIVELY . The pr inter does not automatica lly select another tra y when you indicate that a specific tray should be used. ?[...]

142 Configure de vice menu ENWW COPY/SEND SETTIN GS INACTIVITY TIMEO UT AUTO SETTINGS RE SET TIMEOUT AFTER SE ND HOLD OFF PRINT J OB HOLD OFF TIME SCAN AHEAD AUTO JOB INTERRU PT INTERRUPT COPY J OB AUDIBLE FEEDBACK INACTIVITY TIMEOUT : The amount of time that the cop y , send, or fax settings are kept bef ore resetting to the defined settings . The[...]

ENWW 6 Control-panel menus 143 PERSONALITY *AUTO PCL PDF XHTML MIME PS Use this item to select the default printing language (personality). Possib le values are deter mined by which valid languages are installed in the MFP . Usually , y ou should not chang e the product language (the default is AUTO ). If you change it to a specific product languag[...]

144 Configure de vice menu ENWW JAM RECOVERY *AUTO OFF ON Use this item to deter m in e how the MFP functions when a jam occurs. AUTO : The MFP automatically selects the best mode for jam rec overy (usually ON ). This is the default setting. ON : The MFP automatically reprints pages after a j am is cleared. OFF : The MFP does not repr int pages fol[...]

ENWW 6 Control-panel menus 145 I/O submenu Items in the I/O (input/output) men u aff ect the communication be tween the MFP and the computer . Note When a value is specified with an ( * ), th at value is the f actory (default) settin g. Item Va l u e s Explanation I/O TIMEOUT 5 to 300 Use this item to select the I/O timeout period in se cond s. (Th[...]

146 Configure de vice menu ENWW EIO submenu The EIO (enhanced input /output) submenu ap pears only when an EIO de vice is installed in an EIO slot on the MFP (such as an HP Jetdirect print ser v er). The items in the menu depend on the particular MFP . If th e MFP contains an HP Jetdirect print ser v er EIO card, you can configure basic networ king[...]

ENWW 6 Control-panel menus 147 TCP/IP ENABLE HOST NAME CONFIG METHOD DHCP RELEASE DHCP RENEW MANUAL SETTING S ON OFF BOOTP DHCP AUTO IP MANUAL NO YES NO YES IP ADDRESS N.N.N.N SUBNET MASK M.M.M.M SYSLOG SERVER N.N.N.N DEFAULT GATEWAY N.N.N.N IDLE TIMEOUT XX Use this item to sp ecify whether the TCP/IP protocol is enabled ( ON ) or disabled ( OFF ).[...]

148 Configure de vice menu ENWW Item Options Va l u e s Explanation DEFAULT IP PRIMARY DNS SECONDARY DNS PROXY SERVER PROXY PORT AUTO IP LEGACY Use this item to specify what you want the IP address to def ault to when the print ser v er is unab le to obtain an IP address from the network dur ing a f orced TCP/IP reconfiguration. Use this item to sp[...]

ENWW 6 Control-panel menus 149 Resets submenu Note Be careful when using this men u. Y ou can lose b uffere d page data or MFP configur a tion settings when y ou select these items . Reset the MFP with RESTORE FACTORY SETTINGS only under the f ollowing circumstances: ● Y ou want to restor e the MFP default settings. ● Communication between the [...]

150 Diagnostics menu ENWW Diagnostics men u Administrat ors and ser vice technicians can use the f eatures that are av ailable on this menu to get inform ation about the MFP and to trou b lesh oot problems. See the HP Color LaserJet 9500mfp ser vice manual f or more inf ormation about diagnostics . . Item Va l u e s Explanation PRINT EVENT LOG Use [...]

ENWW 6 Control-panel menus 151 COMPONENT TEST TRANSFER MOTORS BELT ONLY DEVELOPER MOTOR S CARTRIDGE MOTOR S YELLOW LASER SCANNER MAGENTA LASER SCANNER CYAN LASER SCANNER BLACK LASER SCANNER FUSER MOTOR TRAY PICKUP PREREGISTRATION REGISTRATION FACE UP SOLENOID Use this test to ex ercise individual par ts independently to isola te noise, leaks , or o[...]

152 Diagnostics menu ENWW[...]

ENWW 7 Using color and f onts 153 7 Using color and f onts The MFP has a combinatio n of automatic color f eatures that y ou can use to generate e xcellent color printing results f or the general user , and also includes sophisticated too l s f or the e xperienced color user . The MFP’ s carefu lly designed and tested color tables provide a sm oo[...]

154 ENWW Color options Color options enab le optimal color output aut omatically f or div erse types of docu men ts. Color options use object t agg ing, which allows optimal color and halft one settings to be used f or diff erent objects (te xt, gr aphics, and pho tos) on a page. The printer driv er determines which objects appear on a page and the[...]

ENWW 7 Using color and f onts 155 Note A utomatic is the fa ctor y (def ault) setting and is recommended f or printing all color documents. By using the Manual color adjustme nt option, you can adju st the neutral gr a y color treatment, ha lftones, and edge e nhancements f or te xt, graphics , and photogr aphs. T o use the Manual color option s, f[...]

156 ENWW Neutral Gra ys The Neutral Gra ys settin g de te r mines the met ho d us ed for creating gra y colors that ar e used in te xt, gr aphics, and photog raphs. T wo values are av ailable f or the Neutral Grays setting: ● Blac k Only generate s neutral colors (gra ys and blac k) by using only b lack toner . This guarantees th at neutral color[...]

ENWW 7 Using color and f onts 157 Se veral f a ctors can influence y our ability to match pr inted colors to those on your monitor . These include the f ollowing f actors: ● print media ● printe r co lorant s (ink s or to ne rs, for e xample) ● printing process (inkjet, press , or laser technolog y , f or example ) ● ov erhead lighting ● [...]

158 ENWW match colors . Select th e color sample that most closely ma tches th e color that y ou want to print. Use the associated color v alue in your softw are program for th e object you w ant to match. The colors in the samples are representativ e of the printer in its def ault condition. Printing color samples T o pr int color samples from the[...]

ENWW 7 Using color and f onts 159 Using f onts Installing f onts If yo u ar e using a Windo ws operating system , u se the printer driv er to download T rueT ype and P ostScript font s to the MFP RAM or hard disk. If you are using Mac OS 8.6 to 9X, use the HP LaserJet Utility to download T rueT ype and P ostScript f onts to the MFP RAM or hard disk[...]

160 Using f onts ENWW Selecting f onts Y ou can select fonts in t w o wa ys: in a progr a m or at the MFP control panel. Selecting fonts in a pr ogram F or inf or mation about selecting f onts in a software prog ram, look f or topics such as “f ont selection, ” “base f o nt, ” “printer setup , ” “print options , ” “font appearance[...]

ENWW 7 Using color and f onts 161 Because PS f onts require softw are-program suppo rt, consult the softwa re documentation f or inf or mation about using P ostScript font s. In a print job , you canno t use the P ostScr ipt f onts in combination with the PCL f onts that reside in the MFP or with other f onts that are supported by PCL. P ersonality[...]

162 Using f onts ENWW Note Although the softw are progr am might list a new f ont in its menus, th e font might not be installed in the MFP . The printer driver do wnloads f onts to the MFP RAM as needed f or each print job , b ut the f onts are deleted wh en the job is finished. For more information about installing the f ont onto the pr inter har[...]

ENWW 8 Selecting and using media 163 8 Selecting and using media T wo conditions are necessary for the MFP to produce the best possible print quality: ● using good-qu alit y media that the MFP supports ● setting the appr opriate type fo r that media Selecting high-quality media This MFP accepts a v ariety of media, such as cut-sheet paper (incl[...]

164 ENWW CA UTION Using media that is outside of HP spe cificat ions might cause prob lems that require MFP repair . This repair is not co vered b y the HP warr anty or service agreements . Or dering suppor ted media All of the HP-bra nd media is av ailable at www .hpshopping.com or from y our local office- supplies retailer . Setting media size an[...]

ENWW 8 Selecting and using media 165 Note Tr a y 1 . When using custom -size media, select C USTOM from the Tr a y 1 S i z e menu. T r ay 2 an d tr ay 3 . When using custo m-size media in these tr ays , make sure th at the custom/standard s witch (see the illustration on page 166) in the tray is set to Custom. 2,000-sheet s ide input tra y (tray 4)[...]

166 ENWW Media type The media type de ter mines the MFP’ s fuser temperatu re, the length of time the media spends in the fuser , and other f actors. F or a list of recommended media a nd their associated media types , see “Recommended media ” on page 172 . Ev ery time yo u close tr a y 2, tra y 3, or the 2,000-shee t side in put t r a y (tr [...]

ENWW 8 Selecting and using media 167 2 On the Pa p e r tab, s elect the type from the T ype is drop-down list . 3 Click OK . T o set the media type in Windows 2000 and Windows XP 1 Open the printer driv er (see “Changing the settings f or a print job using a computer ” on page 94 ). 2 On the Pa p e r/ Q u a l it y tab , sele ct the type from th[...]

168 ENWW Orienting media Orien t media sizes and types a ccording to the tra y from whic h the media will be printed and according to whether the media will be duplex ed (pr inted on both sides). Knowing whether the media will be duplex ed is especially impor tant w hen prin ting on letterhead, single-side glossy , or prepr inted med ia. The f ollo[...]

ENWW 8 Selecting and using media 169 Standard (such a s legal, 11 x 17, and A3) and custom sizes, long edge between 210 mm (8.25 inch es) and 470 mm (1 8.5 inches), shor t edge between 98 mm (3.9 inches) and 306 mm (1 2 inches) (weights up to 220 g/m 2 ) (58-lb bond). 1 Y es T op of page toward the MFP; first side to be printed on f acing dow n . S[...]

170 ENWW Standard (such a s legal, 11 x 17, and A3) and custom sizes, long edge between 210 mm (8.25 inch es) and 432 mm (1 7 inches), shor t edge between 148 mm (5 .9 inches) and 297 mm (11.75 inches) (weights up to 200 g/m 2 ) (53-lb bond). Note Print in this or ientation when printing a bookl et on A4 or letter paper using the multifunction fini[...]

ENWW 8 Selecting and using media 171 Prepunched letter or A4 (weights up to 200 g/m 2 ) (53-lb bond). Note If you are using prepunched media that is also preprinted, set the type to P REPRI NTED . 2 or 3 Y es L ong edge with holes tow ard the ri ght side of the tra y; top of page tow ard the front of the tray; side to be printed on facing up . Prep[...]

172 ENWW Suppor ted types of media Y ou can select the f ollowin g types of media at the control panel and in the printer driv er : Note The MFP uses he at and pressure to f use the toner to the paper . Mak e sure that an y colored paper or pr eprinted f or ms use inks that are compa tib le with the MFP fusing t emperature (200°C , or 392°F , f o[...]

ENWW 8 Selecting and using media 173 HP Color Laser Pa per letter (HPL245R) 11 x 17 (ta bloid) (HPL2417) PLAIN 90 g/m 2 (24-lb bond), 50 0 sheets, smooth matte finish on both sides, 96 bright Use f or : newsletters and color documents HP Color Laser Pa per 105 g/m 2 (28-lb bon d) letter (HPL285R) 11 x 17 (ta bloid) (HPL2817) PLAIN 105 g/m 2 (28-lb [...]

174 ENWW HP Office Recycled P aper letter (HPE1120) 3-hole prepunched (HPE113H) legal (HPE1420) PLAIN 75 g/m 2 (20-lb bond), 500 sheets, matte finish on both sides, contains 30% post-consumer content (satisfies U .S. Ex ecutive Order 13101), 87 bright Use f or : training manuals and general office printing HP T ough Paper letter (Q1298A) A4 (Q1298B[...]

ENWW 8 Selecting and using media 175 Selecting media f or your document The f ollowing tab le lists a v ariety of document s and the media that is suggested f or each. The MFP supports the listed media types fully . Note that the list pro vides only suggesti ons; in most cases other supported media can be used. Ordering supported media All of the H[...]

176 ENWW letterhead HP LaserJet Paper letter (HP J1124) 3-hole prepunched (HPJ113H) legal (HPJ1424) 11 x 17 (ta b loid) (H PJ1724) A4 (Europe) (CHP310) 90 g/m 2 (24-lb bon d), 500 sheets, matte finish on both sides PLAIN transparency HP Color La serJet T ransp arencies letter (C2934A) A4 (C2936A) 0.127 mm (5 mils) thick, 50 sheets TRANSPARENCY repo[...]

ENWW 8 Selecting and using media 177 handout, proposal, sales brief, flyer , an d color image HP Soft Gloss Laser Paper letter (C4179A) A4 (C4179B) letter (Q2415A) 11 x 17 (ta b loid) (Q24 16A) A4 (Q2417A) A3 (Q2418A) C4179A and C4179B: 120 g/m 2 (32-lb bo nd), 200 sheets, satin finish coating on both sides Q2415A, Q2416A, Q2417A and Q2418A: 105 g/[...]

178 ENWW restaurant menu HP T ough Paper letter (Q1298A) A4 (Q1298B) 0.127 mm (5 mils) thick (approximately 44-lb bond equivalent), 50 sheets, satin finish coating on both sides TOUGH PAPER waterproof document HP T ough Paper letter (Q1298A) A4 (Q1298B) 0.127 mm (5 mils) thick (approximately 44-lb bond equivalent), 50 sheets, satin finish coating o[...]

ENWW 8 Selecting and using media 179 Determining media type If yo u hav e media that is not men tioned in tab le 3 on page 175, y ou can determine the type setting b y using the f ollowing criteria. Note Set the type at th e control panel when y ou load the tra ys, and in the printer driver when you print your print jo b . See “Setting media size[...]

180 ENWW Supported media siz es f or input and output Note F or more inf or mation about one of the HP finishing de vice s, se e the user guid e that came with the de vice. T able 4. Suppor ted media sizes f or input and output Tr a y o r b i n Capacity Media We i g h t ADF input tra y up to 100 sheets (10 mm stack f or letter/A4, 5 mm stack for le[...]

ENWW 8 Selecting and using media 181 duplex er not applicable ● standard sizes: letter , legal, ex ecutive , A3, A4, A5, 11 x 17, B4, B5, 8K, 16K ● duplexing is not suppor ted f or env elop es, labels , or transparencies 64 to 200 g/m 2 (17- to 53-lb bond) 3,000-sheet stack er up to 3,000 sheets of letter or A4 up to 1,500 sheets of ledger or A[...]

182 ENWW mult ifunction finisher up to 1,000 sheets stack ed (up to 50 sheet stapled) ● standard sizes f or face-down bin: letter , legal, ex ecutive , A3, A4, A5, 11 x 17, B5, B4, 8K, 16K standard sizes f or face-up bin: letter , letter-R, legal, e xec utive , statement, 8.5 x 13, 11 x 17, A3, A4, A4-R, A5, B5, B4, JP ostD , 8K, 16K, env elope #[...]

ENWW 8 Selecting and using media 183 P aper-weight equiv alence Use the f ollowing tab le to determine the appro ximate equiv alent basis weight f or weight specifications other t han U .S. bond w eight. Fo r example , to determine the equiv alent of 20-lb U .S . bo nd w eight pap er in U .S. cov er w eight, lo cate th e bond weig ht (in ro w two ,[...]

184 ENWW En velopes Successful printing on en ve lopes depends on the qualit y of the env elopes . When select ing env elopes, cons ide r th e following components. Note When printing on en velopes , make sure to set the ENVELOPE type at the control panel when yo u load the tra y , and in the printer driver wh en you print y our print job . En velo[...]

ENWW 8 Selecting and using media 185 Label construction When selecting labels, consider the qua lity of each comp onent: ● Arrangement: Labels can peel off sheets that ha ve spaces bet ween the labels, causing serious jams . Only use full-sheet labels. ● Adhesives: The ad hesive material should be stab le at 200°C (392°F), th e maximum fusing[...]

186 ENWW The f ollowing tab le shows the min i mum and maximum dimensions and maximum weight of media that can be us ed in each tra y . CA UTION Do not duple x paper that is heav ier than 199 g/m² (53-lb bond). Damage to t he MFP and jams might result. Note See “Suppor ted media sizes f or input and outp ut” on page 180 for maximum and minimum[...]

ENWW 8 Selecting and using media 187 Note When printing on glossy media that is be tw een 75 g/m 2 (20-lb bond) and 105 g/m 2 (28-lb bond) in weig ht, mak e su re to set the G LOSSY type at th e control pane l when y ou load the tra y , and in the pr inter dr iver when you print your prin t job. When printing on HP-brand glo ssy media that is betwe[...]

188 ENWW Printing b y type and siz e of media Y ou can configure the MFP to select media b y Ty p e (such as plain, glossy , or letterhead) and Size (such as letter or A4), rather than by Sour ce (a tray). Benefits of printing by type and siz e of media Printing by type or siz e means you w a nt the MFP to pull paper or print media from the first t[...]

ENWW 8 Selecting and using media 189 Adv anced settings Print modes CA UTION This section is intended for adv anced users only . Setting print modes incorrectly can damage the MFP . When you select a me dia type, you are, in eff ect, instr ucting the M FP to use a group of printer settings (such as fuser temper ature , print speed, and color tab le[...]

190 Adv anced settings ENWW NON HP HEAVY GLOSSY NON HP HEAVY GLOSSY MODE Half Optimized for hea vy glossy non-HP media (105 to 163 g/m 2 [28- to 43-lb bond]). Under nor mal conditions. TOUGH PAPER TOUGH PAPER MODE Half Optimized for glossy film media. Under nor mal conditions. Not associated with a type by default. BEST GLOSS MODE Half Slows printi[...]

ENWW 8 Selecting and using media 191 T o change the print mode 1 Press the M ENU bu tt o n. 2 Scroll to and touch C ONFIGURE D EVI C E . 3 Scroll to and touch P RI NT Q UALITY . 4 Scroll to and touch P RI NT M ODES . 5 Scroll to the type that you want to change. 6 Scroll to and t ouch the mode to be assig ned. 7 T ouch E XIT to close the menus . No[...]

192 Adv anced settings ENWW Optimize CA UTION This section is intended for adv anced users only . Setting optimiz e values incorrectl y can damage the MFP . Settings in the Optimiz e menu are applied to all printing, regardless of which media ty pe is selected. These settin gs are adjustments based on conditio ns (such as extreme ly high humidity) [...]

ENWW 8 Selecting and using media 193 HIGH COVERAGE 2 Controls the setting of the yello w dot pattern that is designed to eliminate cer tain types of banding (47 mm) in high cov erage. T o optimize a number of engine parameters f or all jobs rather than by media type. HIGH COVERAGE 3 Helps with 50 mm to 100 mm bands or cardstock band (37 mm from the[...]

194 Adv anced settings ENWW T o change the optim ize value Use this item to optimi z e a number of engi ne parameters f or all jobs rather th an by media type. Each item can be set to O FF or O N . The def ault value of each item is O FF . Use the RESTORE OPTIMIZE option to reset all options to the f actor y defa ult position ( O FF ). ● TRANSFER[...]

ENWW 8 Selecting and using media 195 Storing media F ollow these guideline s when stacking and storing print media: ● K eep media in its pac kaging, unopened, until it is to be used. ● Do not store car tons or reams directly on the flo or . Place car tons on a pallet or on shelves . ● Do not store individual reams in a manner that will result[...]

196 Adv anced settings ENWW Media-related copy-quality and print-quality issues The table lists copy-quality and pr int-quality issues that might be r elated to the m edia that is used. If y ou encounter a cop y -quality or print-quality problem that is not listed here, or the recomme nded actio ns do not solv e t he prob lem, see “S olving outpu[...]

ENWW 8 Selecting and using media 197 T o ner on the back of the page This can occur under these conditions : ● Prepunched paper is bein g us ed, and the toner has leaked through the holes. Make sure that the toner co verage on the page does not ov er lap the prepunched holes. ● An incorrect custom size is set f or the media. Measure the media a[...]

198 Adv anced settings ENWW Jams Media-related jams can occur if unsuppor te d media is used in the MFP , or if the media has b een damaged before use. ● Use media that the MFP suppor ts (see “Suppor ted types of media” on page 172 ). ● K eep media in its packaging, unopened, until it is to be used. ● Do not load media that is be nt, wr i[...]

ENWW 9 Managing and maintaining 199 9 Managing and maintaining This chapter cont ain s informa tio n ab o ut the following topics. To p i c T ask a nd expanding Pag e Managing the MFP Using the MFP memor y page 20 0 Using HP T oolbox page 204 Using the embedded Web server page 207 Managing supplies page 210 Installing fir mware updates page 242 Rel[...]

200 Using the MFP memor y ENWW Using the MFP memory The MFP has two , 200-pin DDR DIMM slots . One slot contains a standard 512 MB DIMM and the other slot is op en. The MFP only recogniz es the standard 512 MB DIMM and the open DIMM slot sh ould remain open because me mor y e xpansion is not required . The MFP will ignore added memor y . The MFP al[...]

ENWW 9 Managing and maintaining 201 T o install Flash Memory cards 1 If yo u hav e not already done so , print a configuration pag e to find out h ow much me mor y is installed in t he MFP bef ore adding more memory . (Press 22 on the nu meric ke ypad when the MFP is idle.) 2 T ur n the MFP off an d disconnect th e power cord from the outlet. 3 Rem[...]

202 Using the MFP memor y ENWW Checking memory installation F ollow this procedure to verify that Flash Memory cards are installed correctly: 1 Make sure that READY appears on the MFP co ntrol-panel displa y when the MFP is turned on. If an error messa ge appears, a Fla sh Memor y card might ha v e been incorrectly installed. 2 Print a configuratio[...]

ENWW 9 Managing and maintaining 203 T o remove or replace EI O car ds or mass storage The MFP has three EIO slo ts that contain the f ollowin g EIO cards: ● hard disk dr ive ● cop y connect card ● ether net networ k card Note The cop y connect card and the hard disk drive are requir ed for MFP cop y functionality . The ether net networ k card[...]

204 Using HP T oolbo x ENWW Using HP T oolbo x The HP T oolbox is a W eb-based softw are prog r am that y ou can use f or the follo wing tasks: ● check the printer sta tu s ● print internal pr inter-inf or mation pages ● receiv e pop-up status messages Y ou can vie w the HP T oolbo x when the printer is directly connected t o your com puter .[...]

ENWW 9 Managing and maintaining 205 HP T oolbo x sections The HP T oolbo x software contains the f ollowing sect ions: ● Status tab ● Alerts tab ● Device Settings button Other links Each page in the HP T oolbox conta i ns links to the HP Web site for the f ollowing inf or mation: ● Product registr ation ● Product supp or t ● Supplies or[...]

206 Using HP T oolbo x ENWW On the Administrative settings page, y ou can set the frequency of ho w often the HP T oolbo x checks f or printer aler ts. Three set t ings are av ailable: ● Less often : e v er y 15,000 milliseconds ● Normal : ev ery 8,000 milliseconds ● More often : e very 4,000 milliseconds If you w ant to reduc e ne twor k I/O[...]

ENWW 9 Managing and maintaining 207 Using the embedded W eb server Use the embedded W eb server to vie w the status of the MFP and th e network and to manage printing functi ons from y our computer inste ad of from the MFP contr ol panel. With the embedded W eb server , you can complet e the follo wing tasks: ● view MFP status inf or mation ● s[...]

208 Using the embedded W eb server ENWW Information tab The Inf or mation pa ges group consists of the f o llo wing pages. ● Device Status. This page shows the MFP sta tus and shows the lif e remaining in HP supplies , with 0% representing that a supply is empt y . The page also sho ws the type and size of print media t hat is set for ea ch tra y[...]

ENWW 9 Managing and maintaining 209 Netw orking tab The netwo rk administr ator can use t his ta b to co nt ro l netw ork-related settings f or the MFP when it is connected to an IP-based network. This tab will not appear if the MFP is directly connected to a comp uter , or if the MFP is conne cted to a ne tw ork with an ything other than an HP Jet[...]

210 Managing supplies ENWW Managing supplies Chec king supplies levels Y ou can chec k the supplies lev e ls b y using the MFP control panel, the embedded W e b ser v er , HP Web Jetadm in, or the HP T oolbox. Using the MFP contr ol panel 1 Press the M ENU button . 2 T ouch I NF OR MATION . 3 T ouch P RIN T S UPPLIE S S TATU S P AGE . 4 See “Supp[...]

ENWW 9 Managing and maintaining 211 Life-e xpectancy of supplies The f ollowing tab les list the appro ximate schedule f o r replacing supplies and kits, and the par t number f or each supply or kit. T o order supplies, see “O rd er ing supplies” on page 212 . Note Actual lif e-e xpectancy can vary significantly based on print cov e ra ge, medi[...]

212 Managing supplies ENWW Or dering supplies Y ou can order supplies from HP f or the HP Color LaserJet 950 0mf p. See t he table in “Lif e- e xpect an cy of supplies” on page 211 for par t numbers and descr iptions. Y ou can order supplies online at www .hp .com/go/ljsupplies or through one of the f ollowing options . Ordering directl y thr o[...]

ENWW 9 Managing and maintaining 213 • Store the drum in a dark, dry location with a temper ature range of 0 ° C to 35 ° C (32 ° F to 95 ° F) and a relativ e humidity range of 35% to 85%. • A v oid exposing t he drum to magnetic sources. Storing the image transfer kit ● Do not remo v e the image transf er kit from its package un til you ar[...]

214 Managing supplies ENWW When a non- HP car tridg e is installed, the NON HP SUPPLY INSTALLED messa ge appears on the MFP c ontrol-panel display . Y ou must touch O K to contin ue p r inting. The message remains on the control-panel displa y until all of the non-HP cartr idges are replaced with authentic HP car tridges. The non-HP car tridge is u[...]

ENWW 9 Managing and maintaining 215 Replacing the print car tridges The MFP uses f ou r color print car tridges: ye llow , magenta, cy an, and b lack. Use this procedure to inst all the print car tr idges . This e xample shows the yellow p r int cartr idge being replaced. 1 Replace the print car tridge when REPLACE ( COLOR) CARTRIDGE appears on th [...]

216 Managing supplies ENWW 6 T ur n the blue le ver to the le ft until it clicks into place. 7 Repeat step s 2 through 6 f or each car tridge that nee ds to be replaced, and th en close the front doors. 8 Make sure that READY appears on the con trol-panel displa y . 9 P ack and seal the used car tridge in the pac kaging from the new cartr idge. F o[...]

ENWW 9 Managing and maintaining 217 Using the image drums Each color image drum prints appro ximately 40,000 pa ges o f let ter- siz e or A4-size me dia. When you use a new HP image drum, you can obtain the following types of supply inf or mation thro ughout its lif e: ● amount of image drum lif e remaining ● estimated n umber of pages rema ini[...]

218 Managing supplies ENWW Replacing the image drums There are f our color image drums: y ellow , magenta, cy an, and blac k. Use this procedure to install the drums . This exampl e shows the yellow drum being r eplaced. 1 Replace the image drum when REPLAC E <COLOR> DRUM appears on the control-panel displa y . 2 Open the front do ors of the [...]

ENWW 9 Managing and maintaining 219 6 Remov e the new drum from its pac kaging and sa v e the pac kaging. CA UTION Do not y et remov e the protectiv e slide cov er on the und erside of the drum unit and do not touch th e green component inside th e car tridge. 7 Place the drum on a le v el surf ace. Pull the oran ge ring on the end to remo ve th e [...]

220 Managing supplies ENWW 11 Rotate the b lue dial down until it stops . 12 Swing the large gre en lev er up . Close the front doors . 13 READY appears on the control-panel disp lay . 14 P ack and seal the used drum and the protectiv e slide in the pac kaging from the ne w drum. F or recycling inf or mation, see the recycling guide that is inclu d[...]

ENWW 9 Managing and maintaining 221 Image transfer kit The image tra nsf er kit contains the f ollowin g parts: the transf er roller , the transf er belt, one filter , one toner wipe, tw o small tra y rollers, and se v en large tra y rollers. The image tr ansf er kit should be rep laced after e very 200,000 pages of printing. When the counter reach[...]

222 Managing supplies ENWW Replacing the im age transfer kit Use this proced ure to install the image transf er kit. Note Remov e your je welry , which can snag on par ts inside the MFP . 1 Replace the image t r ansf er kit when REPLACE TRANSFER KIT appears on the control-panel displa y . 2 If tra y 1 is open, remov e any paper th at is loaded in t[...]

ENWW 9 Managing and maintaining 223 7 Grasp both sides of the belt, press the blue le v ers on each side, and then pull the belt out of the MF P . 8 Remov e the new be lt from its packaging and sa ve the pac kaging. Gently remo ve th e media from around th e transf er belt. CA UTION Do not touch the shin y blac k surface of th e new transf er belt.[...]

224 Managing supplies ENWW 13 Using one hand to support the underside of the roller , turn the roller to a 45° angle and align the roller with the slot. Slide the roller into the slot unt il it stops completely . 14 Swing the green lev er u p . Close all o f the doors. Note If the lev er does not move freely , make sure th at the transfer roller a[...]

ENWW 9 Managing and maintaining 225 19 In tra y 3, locate the small rolle r and two large rollers to the right inside the opening. 20 Pinch the plastic tab on the end of each roller to remov e the roller . R emo ve all three rollers. 21 Grasp each new roller b y both sides and slide it onto t he correspon ding ro d un til the rolle r clicks into pl[...]

226 Managing supplies ENWW 25 Pinch the release tab on the left r oller and p ull the rolle r off of the rod. Re mov e the roller on the r ight side. Slide the blue cov er to th e left, and then r emov e the botto m roller . 26 Grasp bot h sides of the ne w bott om roller and slid e it onto the rod until it clic ks into place. Install the roller on[...]

ENWW 9 Managing and maintaining 227 Image c leaning kit The image cleaning kit contains one transf er cleaner , one filter , one toner wipe, an d one toner collection bottle. The entire image cleaning kit will usually be replaced after a bout 50,000 pages of printing. The cleaning kit might nee d to be replaced earlier than 50,000 pages if you are [...]

228 Managing supplies ENWW Replacing the image c leaning kit Use this procedure to insta ll the image cleaning kit. 1 Replace the cleaning kit when REPLACE CLEANIN G KIT appears on the control-panel displa y . 2 Remov e the new pa r ts from the packag ing and sav e the pac k aging. If a finishing de vice is installed on the left side of the MFP , p[...]

ENWW 9 Managing and maintaining 229 7 Rotate the blue transfer cleaner hand le to the left and then down. 8 Use the bl u e handle to pull the cleaner out of the MFP . 9 Align the guide on the top of the new cleaner with the notch in the MFP . Make sure that the green lev er is in the up position. Firm ly inser t the clean er into t he MFP until it [...]

230 Managing supplies ENWW 13 Reattach the finishing device. 14 Do one of the f ollowin g: If NEW CLEANING KIT appears on the control-pan el display , touch Y ES . The kit life count is automatically r eset. If NEW CLEANING KIT does not appear , press the M ENU button. Scroll to CONFIGURE DEVICE , to RESETS , and then to RESET SUPPLIES . Scroll to [...]

ENWW 9 Managing and maintaining 231 Image fuser kit The image fuser kit should be re placed after e very 100,000 pages of printing. When the counter reaches 100 ,000 pages, the MFP stops printing until the kit is replaced and the count is reset at the con tr ol panel. Hewle tt-P ackard Compan y recommends that y ou place an order f or a replacement[...]

232 Managing supplies ENWW Replacing the image fuser kit This image fuser kit co ntains one fuser . 1 Replace the image fuser when REPLACE FUSER KIT appears on the contro l-p anel display . 2 On the left side of the MFP , mov e the finishing de vice awa y from the M FP . 3 Open the lo wer door on the left sid e of the MFP . 4 If the duple x er is i[...]

ENWW 9 Managing and maintaining 233 7 Remov e the new fuser from its packaging. 8 Align the fuser with the black guide-r a ils ins ide the MFP . Pushing against bot h ends of the fuser , slide it completely into the MFP . Rotate the b lue le vers outward until they click into place. 9 Slide the du ple x er into the MFP un til it clicks into place .[...]

234 Cleaning proce dures ENWW Cleaning pr ocedures Some print-quality and cop y-quality prob lems can be resolve d by cleaning cer tain MFP components r ather than replacing an MFP part. Cleaning the ADF Clean the AD F only if it is visibly mar ked or dir ty , or if you are experien cing a decrease in cop y quality (such as streaking). T o clean th[...]

ENWW 9 Managing and maintaining 235 T o clean the AD F delivery system 1 Open the ADF . 2 Locate the top an d bo ttom ADF glass strips. 3 Clean the glass strips b y wiping them gently with a clean, damp, lint-free cloth. Use an amm onia-based surface cleaner to dampen the clot h. 4 Locate the white, vin yl ADF bac king. 5 Locate the white, vin yl c[...]

236 Cleaning proce dures ENWW T o clean the top ADF glass strip If you are still e xper iencing poor co p y quality , you might need to clean the top ADF glass strip . CA UTION Clean this area only if y ou see cop y def ects such as streaks, an d yo u notice dust inside the glass strip . Cleaning this area frequently could intr od uc e du st int o [...]

ENWW 9 Managing and maintaining 237 T o clean the ADF r ollers Y ou should c lean the rollers in the ADF if you are experien cing misf eeds or if your originals show marks as the y exit the ADF . 1 Open the ADF . CA UTION Clean the rollers only if y ou e x per ience misf eeds or marks on the originals, and y ou notice dust on the rollers. Cleaning [...]

238 Cleaning proce dures ENWW Cleaning the post char ger Clean the post char ger on the transf er belt if light str eaks appear in halftone areas of t he p r inted page s . 1 Slide the 2,000-she et side input tra y (tra y 4) aw ay from t he MFP . 2 Open the r ight upper door. 3 Locate the b lue handle of the post charg er cleaner on the front left [...]

ENWW 9 Managing and maintaining 239 6 Repeat steps 3 and 4 to clean the post charger a seco nd time. 7 Close the upper right door . If the door does not clo se, mak e sure that the b lue handle of the post charg er cleaner is positioned at the f ar left of the image transf er belt. 8 Slide the 2,000-she et side input tra y (tra y 4) tow ard the MFP[...]

240 Cleaning proce dures ENWW Cleaning the fuser input Occasionally , toner and paper dust collects in the fuser input an d can aff ect print quality . Use the follo wing procedure to clean the fuser input. 1 Open the front do ors of the MFP , and the n swing th e lar ge green le ver do wn. 2 On the front side of the MFP , locate the b lue transf e[...]

ENWW 9 Managing and maintaining 241 8 Remov e the brush from the tongs b y raising the snap on the back of the brush and pulling t he brush awa y from the tongs. 9 Replace the tong s an d br ush on t he inside of the right door . 10 Using one hand to support the underside of the transf er roller , turn the roller to a 45° angle and align the r oll[...]

242 Installing firmware updates ENWW Installing firmware updates The MFP can use ne wer ve rsions of its fir mwa re as they become a vaila ble. T o obtain the latest firmware , go to www .hp. com/go/clj9500mfp and f ollow the inst r uctions on the scr een. T o download firmware u pdates easily to one or to man y printers and MFPs, use th e HP W eb [...]

ENWW 9 Managing and maintaining 243 Remote firmware update th r ough a local Windows port If the MFP is connected thro ugh a local por t (USB or par allel), then y ou can send the .RFU file directly to the MFP by using a Cop y command from a command prompt o r an MS-DOS window . At the command prompt, perf orm the f ollowing steps for y our oper at[...]

244 Installing firmware updates ENWW Windows NT 4.0, Windows 2000, Windows XP , or Windows Ser ver 2003 The .RFU file can be sent d irectly to the MFP by typing a copy comman d at a command prompt or in an MS-DOS windo w . 1 At a command pro m pt , type : cop y /b <FILENAME > <POR TNAME> where <FILENAME> is the name of the .RFU fi[...]

ENWW 9 Managing and maintaining 245 Remote firmware update b y us ing FTP on a direct network connection If the HP Color LaserJet 9500mfp uses a direct netw ork connection, use file transf er protocol (FTP) to upda te your HP LaserJet firmware. Complete the f ollowing step s fo r your operating syst em. Windows operating systems 1 Mak e note of the[...]

246 Installing firmware updates ENWW Note The MFP automatically tu r ns off and then on again aft er processing the upgr ade. 12 At the comm and prompt, ty pe the word “bye” to exit the ftp command. 13 At the comm and prompt, ty pe the word “exit” to retur n to the Win dows interf ace. Mac operating systems (OS X) 1 Mak e note of the TCP/IP[...]

ENWW 9 Managing and maintaining 247 2 In the address line of the br owser , type: ftp://<IP ADDRESS> where <IP A DDRESS> is the TCP/IP address of y our MFP . For e xample, if the TCP/IP address is 192. 168.0.90, type FTP 192 .168.0.90 3 Locate the .R FU file for the MFP . 4 Drag and dro p the .RFU file onto the POR T1 icon in the bro ws[...]

248 Installing firmware updates ENWW Remote firmware update using the LPR command Note This remote fir mware update met hod is fo r use in Windows NT 4.0, Windows 2000, Windows XP , and Window s Ser ver 200 3. F ollow these inst ruction s to update the MFP softwar e remotely by u sin g the LPR command: 1 In a comman d window , type: lpr -P <IP A[...]

ENWW 9 Managing and maintaining 249 10 Click Update Firmwar e . HP W eb Jetadmin se nds the selected .RFU fi le to the MFP . A message appear s on t he contro l panel. See “MFP me ssa ges du ring firmware upda te ” on page 249 . At t he en d of th e up grade proc es s, READY appears on the control panel. HP W eb Jetadmin 6. 5 can be used to per[...]

250 Installing firmware updates ENWW T rouble shooting a firmware update The f ollowing tab le lists the causes and results of possib le interruptions to the firmware update . Note Print jo bs sent to the MF P while an update is in process do no t interrup t the update. The f ollowing tab le lists possible re asons for the f ailure of a remote firm[...]

ENWW 9 Managing and maintaining 251 Managing and configuring printer driver s Y our system or network administrator can use the driv er management and configur ation solution to configu re printer dr iv ers befo re you install and depl oy them within y our envir onment . Th is is he lpful wh en y ou configure printer drivers f or multiple workstati[...]

252 Managing and con figur ing pr inter drivers ENWW Using the HP W eb Jetadmin software plug-in A driver manage ment and configuration plug-in is ava ilable f or the HP Web Jetadmin softwar e. Y ou can use the plug-in to configu re the printer drivers bef ore installation and deplo yment. This method for m anaging and controllin g printer drivers [...]

ENWW 9 Managing and maintaining 253 Relocating the MFP This section contains critical inf or mation f or av oiding damage when mo ving the MFP . Bef ore moving the MFP across t he room or to an other nearby location, be sure to remove any jammed media . Before mo ving the MFP longer distances , including mov es that require an elev ator or a r ide [...]

254 Relocating the MFP ENWW After the MFP is in the ne w location Complete the f ollowin g tasks, in order . Ta s k Additional inf ormation ❏ Unlock the scan head by using the carriage lock. See “Setting up the MFP” on page 377 . ❏ Install the 2,0 00- sheet side input tra y (tra y 4). See “Setting up the MFP” on page 377 . ❏ Install t[...]

ENWW 10 Problem solving 255 10 Prob lem solving Use this chapter to trou bleshoot an d so lve MFP problems. To p i c T asks Pa g e Clearing ja ms Jam in the automa tic document feeder (ADF) cov er page 258 Jam in tray 1 page 259 Jam in tr ay 2 or tra y 3 page 260 Jam in the 2,000-sheet side input tra y (tray 4) page 262 Jam inside the upper right d[...]

256 ENWW Solving MFP problems MFP hardw a re issues page 331 MFP control-panel issues pag e 332 Media-handling issues page 333 MFP-output issues page 335 P ostScript i ssues page 338 Software issues page 338 Communication issues page 339 Duplex er issues page 341 To p i c T asks Pa g e[...]

ENWW 10 Problem solving 257 Clearing jams Note Repeating jams are ofte n caused by using unsupp or ted media. See “Supported types of media” on page 172 f or m ore inf ormation. If a jam message appears on the MFP contr ol panel, look f or media in the locations that are indicated on the co ntrol-panel displa y . Y ou might need to look f or me[...]

258 Clearing jams ENWW Jam in the automatic do cument feeder (ADF) co ver 1 Open the ADF cov er . 2 Remov e any jammed med ia fro m this ar ea . Ma ke sure that you hav e remov ed all of the pieces of torn media. 3 Close the ADF cov er . 1 3[...]

ENWW 10 Problem solving 259 Clearing jams fr om the input-tray areas Jam in tray 1 F ollow these directions to clear jams in tray 1. 1 Remov e all of the media that is loaded in tr ay 1. 2 Pull the jammed media to ward y ou and out of tr ay 1. Mak e sure that y ou hav e remo ved an y pieces of torn media. 3 Open and close the uppe r r ight door to [...]

260 Clearing jams ENWW Jam in tray 2 or tra y 3 F ollow these directions to clear ja ms in tra y 2 or tray 3. 1 Open the t ra y until it stops . If y ou hear the sound of media tearing, stop and look f or the jammed media . Make sure to chec k the upper-right side of the ca vity behind the tra y . T o minimize tearing, remov e the jammed media by p[...]

ENWW 10 Problem solving 261 5 Chec k for jamme d media in this area. Mak e sure that you hav e remov ed all of the pi eces of torn media. 6 Close the uppe r right door and the lo wer right door . 7 Slide the 2,000-she et side input tra y (tra y 4) tow ard the MFP . The two plast ic hooks on the tra y lock into t he pedestal. 5 6 7[...]

262 Clearing jams ENWW Jam in the 2,000-sheet si de input tra y (tray 4) 1 Open the top doo r , and then open th e bottom door on the 2,000-sheet side input tra y (tra y 4). 2 Remov e any jammed med ia fro m this ar ea . Ma ke sure that you hav e remov ed all of the pieces of torn media. 3 Close the bottom door , and then close the top door . 4 Sli[...]

ENWW 10 Problem solving 263 6 If the jammed media is visib le, pull it up and out of the MFP . Make sure that you hav e remov ed any pieces of tor n media. 7 Close the upper right door . 8 Slide the 2,000-she et side input tra y (tra y 4) tow ard the MFP . The two plast ic hooks on the tra y lock into t he pedestal. 6 7 8[...]

264 Clearing jams ENWW Jam inside the upper right door F ollow these dire ctions to clear jams from behind the up per r ight door . 1 Remov e all of the media that is loaded in tr ay 1. 2 Slide the 2,000-she et side input tra y (tra y 4) aw ay from t he MFP . 3 Open the u pper right do or. 4 If the jammed media is visible, pul l it up and out of th[...]

ENWW 10 Problem solving 265 6 Reload the media in tr ay 1. 7 Slide the paper guide s to the appropriate siz e that is marked on the tr ay . (See “T o load media in tr ay 1” on page 19 .) 8 Slide the 2,000-she et side input tra y (tra y 4) tow ard the MFP . The two plast ic hooks on the tra y lock into t he pedestal. 7 6 8[...]

266 Clearing jams ENWW Jam at the upper right door or the front door s F ollow these dire ct ions to clear jams at the upper right door or in the front-do or are a . 1 Remov e all of the media that is loaded in tr ay 1. 2 Slide the 2,000-she et side input tra y (tra y 4) aw ay from t he MFP . 3 Open the u pper right do or. 4 If the jammed media is [...]

ENWW 10 Problem solving 267 6 Low er the green lev er . 7 Press do wn on the tab that has the white ar row . 8 Hold the tab do wn and use the tongs (f ound in the inside poc ket of the right fr on t door) to reach into the MF P and remov e jammed media. Make sure that you remove any pieces of torn media. 9 Raise the green le ver to its original pos[...]

268 Clearing jams ENWW 11 Reload the media in tr ay 1. 12 Slide the paper guide s to the appropriate siz e that is marked on the tr ay . (See “T o load media in tr ay 1” on page 19 .) 13 Slide the 2,000-she et side input tra y (tra y 4) tow ard the MFP . The two plast ic hooks on the tra y lock into t he pedestal. 12 13 11[...]

ENWW 10 Problem solving 269 Clearing jams fr om the duplex er Jam inside the duplex er F ollow these instructions to cl ear jams in the duple xer . 1 Mov e the finish ing de vice awa y from the M FP t o gain ac cess to the lower left doo r . T o do this, stan d on the left side of the MFP and pull the fin ishing de vice straight tow ard yo u. CA UT[...]

270 Clearing jams ENWW 6 Reach f ar into the duple x er area and remo ve an y media that you find there. 7 Reinstall the duplex er b y slidin g it bac k into the MFP until it loc ks into place . 8 Close the lower left do or . Slid e the finishing device back into place. Note Any time a jam occ urs in the fuser area (including t he lower left door a[...]

ENWW 10 Problem solving 271 Clearing jams fr om the output areas Jam in the fuser area at the lower left door F ollow these direct ions to clear jams at the low er left door (fuser area). 1 Mov e the finishing device aw ay from the MFP to ga in access to the lower left doo r . T o do this, stan d on the left side of the MFP and pull the fin ishing [...]

272 Clearing jams ENWW 6 Press the gre en tab and slide t he duple xer partially out of the MFP . Remov e any jammed or damaged media from this area by pulling the media out of the MFP . 7 Close the low er left door . Push the finishing de vice bac k into place. Note Any time a jam occ urs in the fuser area (including t he lower left door area), th[...]

ENWW 10 Problem solving 273 Jam in the upper left door F ollow these dire ctions to clear jams in the top output bin. 1 If the jam extends into th e output area, slowly and carefully pull the media ou t of the MFP so that it does not tear . If the jammed media is not visib le in the output area, g o to step 2. 2 Mov e the finishing device aw ay fro[...]

274 Clearing jams ENWW Jam in the stac ker or stapler/stac ker 1 If the jam extends into th e output bins, slowly and caref ully pull the media str aight out of the MFP so that it does not tear . 2 Mov e the finishing device aw ay from the MFP . T o do this, stand on the left side of the MFP and p ull the finishing de vice straight toward y ou. 3 R[...]

ENWW 10 Problem solving 275 6 Carefully pull out any med ia from the flipper area. W AR NING! A v oid touching the flipp er area. It can be ho t . 7 Locate the g reen handle in the paper-path module, an d then pull down on t he handle. 8 Carefully pull out an y media from the paper-path module . Close all of the open doors . Push the finishing devi[...]

276 Clearing jams ENWW Jam in the 8-bin mailbo x (face-up bin) 1 Mov e the finishing device aw ay from the MFP . T o do this, stand on the left side of the MFP and p ull the finishing de vice straight toward y ou. 2 Carefully remo ve the f ace-up bin . 3 Pull down the handle on t he output paper mo dule and remov e any jammed me dia from this area.[...]

ENWW 10 Problem solving 277 Jam in the 8-bin mailbo x (face-down bins) 1 Mov e the finishing device aw ay from the MFP . T o do this, stand on the left side of the MFP and p ull the finishing de vice straight toward y ou. 2 Carefully remov e any jamm ed media from t he belt. 3 Push the 8- bin mailbox back into place. Note F or more inf or mation, s[...]

278 Clearing jams ENWW Jam in the 8-bin mailbo x (belt) 1 Mov e the finishing device aw ay from the MFP . T o do this, stand on the left side of the MFP and p ull the finishing de vice straight toward y ou. 2 Carefully remov e any jamm ed media from t he belt. 3 Push the 8- bin mailbox back into place. Note F or more inf or mation, see the use gu i[...]

ENWW 10 Problem solving 279 Jam in the 8-bin mailbo x (flipper entr y) 1 Mov e the finishing device aw ay from the MFP . T o do this, stand on the left side of the MFP and p ull the finishing de vice straight toward y ou. 2 Carefully remo ve an y jammed media from the flipper entry or the MFP e xit area. 3 Push the 8- bin mailbox back into place. N[...]

280 Clearing jams ENWW Jam in the 8-bin mailbo x (flipper exit) 1 Mov e the finishing device aw ay from the MFP . T o do this, stand on the left side of the MFP and p ull the finishing de vice straight toward y ou. 2 Carefully remo ve the f ace-up bin . 3 Pull down the handle on t he output paper mo dule and remov e any jammed me dia from this area[...]

ENWW 10 Problem solving 281 Jam in the multifunction finisher 1 Open the m ultifunction finisher cov er . 2 Slowly and carefully pull the ja mmed media st raigh t out of the multifunct ion finisher so that it does not t ear . 3 Close the multifunction finisher cov er . 4 Mov e the multifu nction finisher aw a y from the MFP . T o do this, push on t[...]

282 Clearing jams ENWW 6 Carefully remo ve an y media from the multifunction finisher input area. 7 Open the stap ler-unit door . 8 T o cle ar a booklet jam , turn the bottom green kn ob clockwise to remo ve the booklet . 9 Close the stapler-uni t do or . 10 Push the multifunction fi nisher back into plac e . 6 7 8 9 10[...]

ENWW 10 Problem solving 283 Staple jam from the stapler/stac ker Note The message JAM INSIDE STAPLER appears on the control panel. 1 Mov e the stapler/stacker aw ay from the MFP . 2 Open the stap ler-unit door . 3 Pull the car tridge out. 4 Pull up on the le ve r that is labeled with a green dot. 5 Remov e the dama ged staple . 1 2 3 4 5[...]

284 Clearing jams ENWW 6 Press do wn on the le v er that is labeled with a green dot. 7 Reinstall the staple car tridge. 8 Close the stapler-uni t do or . 9 Push the sta pler/stack er ba ck into place. 6 7 8 9[...]

ENWW 10 Problem solving 285 Staple jam from the m ultifunction finisher 1 Open the stap ler-unit door . 2 Slide the stapler unit to ward you. 3 T ur n the large gre en knob until you see the b lue dot (this indicates that the stapler is fully open). 4 T ur n the small green kn ob at the top of the stapler unit countercloc kwise until the staple car[...]

286 Clearing jams ENWW 5 Remov e the staple car tridge. 6 Pull up on the le ve r that is labeled with a green dot. 7 Remov e the dama ged staple . 8 Press do wn on the le v er that is labeled with a green dot. 9 Reinstall the staple car tridge. 5 6 7 8 9[...]

ENWW 10 Problem solving 287 10 Slide the stapler unit int o the multifunction finisher . 11 Close the stapler-uni t do or . 10 11[...]

288 Clearing jams ENWW Staple jam in the upper half of the stapler head (multifunction finisher) 1 Open the stap ler-unit door . 2 Slide the stapler unit to ward you. 3 T ur n the large gre en knob until you see the b lue dot (this indicates that the stapler is fully open). 4 T ur n the small green kn ob at the top of the stapler unit countercloc k[...]

ENWW 10 Problem solving 289 6 Slide the stapler unit int o the multifunction finisher . 7 Close the stapler-uni t do or . 6 7[...]

290 Clearing jams ENWW Solving repeated jams If jams persist in tra y 1, tr y f eeding the media through tr ay 2 or tra y 3. Some media, like env elopes, ca n only be fed from tra y 1. If jams cont inue , co ntact HP custom er suppor t. ( See “Inf ormation from the MFP” on page 363 , or go to www .hp.com/go/clj9500mfp . Situation Solution Repea[...]

ENWW 10 Problem solving 291 Understanding MFP messa ges Messages appear on th e MFP control-panel displa y to rela y the normal status of the MFP (such as PROCESSING JOB ), or to aler t you to an er ror condition (such as CLOSE FRONT DOOR ) that needs atte ntio n . “Inter preting con trol-panel messages” on page 292 lists messages that req uire[...]

292 Understanding MFP messages ENWW Interpreting contr ol-panel messages Message Description or exp lanation Recommended action ACESS DENIED MENUS LOCKED The menu item is loc ked. See your network administrator . ACTION NOT CUR RENTLY AVAILABLE FOR TRAY X TRAY SIZE CANN OT BE ANY SIZE/ANY CUSTO M The MFP is attempting to select duplex registration [...]

ENWW 10 Problem solving 293 CANCELING COPY JOB The MFP is canceling a copy jo b. T he message continues while the job is stopped, the pape r path is flushed, and any remaining data is discarded. No action is necessar y . CANCELING SEND JOB The MFP is canceling an e-mail job . The message continues while the job is stopped, the pape r path is flushe[...]

294 Understanding MFP messages ENWW CLEAN POST CHA RGER The post cha rge r req u i res cl ea n i ng . Clean th e po st charger . See “Cleaning the post charger” on page 238 . CLEANING DISK FAILED A hard disk or Flash Memor y disk cleaning failed. T r y cleaning th e disk again. CLEARING ACTIV ITY LOG The corresponding f ax menu item is activate[...]

ENWW 10 Problem solving 295 DISK DEVICE FAILURE The EIO hard disk had a critical failure and can no l onger be used. 1 T ur n off the MFP . 2 Remov e and reinsta ll th e hard disk. 3 T ur n on the MFP . 4 If the message continues, replace the disk with a new EIO hard disk. DISK FILE OPERATION FAIL ED The requested operation could not be performed. [...]

296 Understanding MFP messages ENWW EIO X DISK FILE SYS TEM IS FULL The disk file system on the hard disk in slot X is full. Delete files from the EIO hard disk and then tr y again. HP Web Jetadmin can be used to delete files and fonts . EIO X DISK IS WRITE PROTECTED The disk de vice in slot X is protec ted and no new files can be written to it. F [...]

ENWW 10 Problem solving 297 INSTALL BLACK CARTRID GE The pr int car tridge is not installed or is not installed corr ectly . Remov e and the n reinstall the indicated print car tr idge. See “Replaci ng the print car tridges” on page 215 . INSTALL CYAN CARTRIDG E The print car tri dge is not install ed or is not installed corr ectly . Remov e an[...]

298 Understanding MFP messages ENWW LOAD TRAY 1 [TYPE] [SIZE] TO CONTINUE TO UCH OK The MFP is waiting f or media to be loaded into tra y 1. To u c h O K to contin ue printing if the paper that is loaded in the tra y is the correct size and type . If it is the incorrect size or type , remo ve the media in the tra y an d load the tra y with the corr[...]

ENWW 10 Problem solving 299 LOAD TRAY XX [TYPE] [SIZE] MOVE TRAY SWIT CH TO CUSTOM. A job has been sent that requires a specific type or size of media that is not loaded in the tray , and no other tra ys are av ailable to use. 1 Load the specified media into the tra y . 2 Mov e the tray s witch to CUST OM. 3 When prompt ed by the cont rol- panel di[...]

300 Understanding MFP messages ENWW MANUALLY FEED [TYPE] [SIZE] The MFP is waiting f or media to be loaded in tray 1 f or a manual f eed, and no other trays ha ve media a vailable to use. Load the requested media into tray 1. T o can cel a job , press the S TOP but ton . MANUALLY FEED [TYPE] [SIZE] TO CONTINUE TO UCH OK The MFP is waiting f or medi[...]

ENWW 10 Problem solving 301 NOVELL LOGIN R EQUIRED Nov ell authentication is enabled fo r this destination. Enter the Nov ell networ k credentials. ORDER CLEANING KIT LESS THAN XXX PAGES The cleaning kit is near ing the end of its lif e. Printing will continue norma lly until the cleaning kit is completely used. A new cleaning kit should be ordered[...]

302 Understanding MFP messages ENWW PASSWORD OR NA ME IS INCORRECT PLEASE ENTER C ORRECT LOGIN The required lo g i n na me or pa ss word is incorrect. Make sure the login name and passw ord are correct. It the message appears again, check with your network administrator . PAUSED The MFP is paused. Press the M ENU bu tton and then to uch R ESUME to [...]

ENWW 10 Problem solving 303 PRINTING... EVENT LOG An ev ent log page i s being generated. The MFP retur ns to Ready when the job is complete. No action is necessar y . PRINTING... FILE DIRECTORY The file director y on the hard d isk is being generated. No action is necessar y . PRINTING... FONT LIST An intern al font list is being generated. The MF[...]

304 Understanding MFP messages ENWW RAM DISK FILE SYSTEM IS FULL The RAM disk has reached maximum capacity . 1 De lete fi les and then try again, or tur n th e MFP off and then turn the MFP on to delete all of the files on the de vice. (Delete files by using HP Web Jetadmin or another software utility . See the o nline help f or more inf orm ation.[...]

ENWW 10 Problem solving 305 REPLACE BLACK CARTRID GE TO CONTINUE TO UCH OK The Supplies Low menu is set to Stop and the blac k print car tr idge has passed the low threshold. To u c h O K to continue pr inting, and order a new b lack print car tridge if necessar y . REPLACE BLACK DRUM TO CONTINUE TO UCH OK The Supplies Low menu is set to Stop and t[...]

306 Understanding MFP messages ENWW REPLACE TRANSFER KIT The rollers are slipp ing b ut the transfer kit is at the end of its lif e. Replace the transf er kit with a new , genuine-HP transfer kit. F ollow the instructions that appe ar on the control- panel display to tell the MFP that the transf er kit is new . See “Replacing the image transf er [...]

ENWW 10 Problem solving 307 SANITIZING DISK FAILE D The hard disk or the Flash Memor y disk sanitization failed. T ur n the MFP and then back on. SCAN CARRIAGE LOCKED CHECK LOCK SWI TCH, CYCLE POWER The flatbed scanner carr iage is lock ed for shipping. 1 T ur n off the MFP . 2 Unlock the scanner carria ge. See “Before y ou mov e the MFP” on pa[...]

308 Understanding MFP messages ENWW THE DIGITAL SENDING SERVICE AT <IP ADDRESS> DOES NOT SERVI CE THIS MFP. CONTACT ADMINISTRA TOR. The MFP is n ot ser viced b y the correc t DSS ser ver . Contact your network administrator . THE DIGITAL SENDING SERVICE MUST B E UPGRADED TO SUPPORT THI S VERSION OF THE MFP FIR MWARE. CONTACT ADMINISTRA TOR. T[...]

ENWW 10 Problem solving 309 TYPE MISMATCH IN TRAY XX The MFP de tected a different type of media than what was specified f or the tra y in use. 1 Make sure that the correct media is loaded in the tray . 2 Check the driver settings to make sure that the correct media type is selected. 3 Check the media-type settings on the control-panel display to m[...]

310 Understanding MFP messages ENWW USER NAME OR P ASSWORD IS INCORRECT. PLEASE RE-ENTE R. The required use r na me or pa ss word is incorrect. Check y our user name and password, and then tr y aga in. If the prob lem persists, see y our netw ork administrator . WAIT FOR PRINT ER TO REINITIALIZ E The RAM disk setting has been changed before the MFP[...]

ENWW 10 Problem solving 311 22 EIO X BUFFER OVERFLO W TO CONTINUE TO UCH OK T oo much data was sent to the EIO card in the specified slot ( X ). An incorrect communicati ons protocol might be in use. 1 Press the S TAR T button to print the transf erred data. (Some data migh t be lost.) 2 Chec k th e ho st configuratio n . If th is message persists,[...]

312 Understanding MFP messages ENWW 30.00.00 SCANN ER I/O FAILURE CHECK COPY CON NECT CARD The high-speed copy connect card w as not detected. The cop y connect card either is not installed or f aile d initialization. 1 T ur n off the MFP . 2 Remov e and reseat the copy connect EIO card. 3 Check the cop y connect cable connection at the EIO card an[...]

ENWW 10 Problem solving 313 51 TO CONTINUE TURN OFF THEN ON A temporar y pr inting error has occurred. 1 T ur n the MFP off , and then tur n the MFP on. Check to see if the message goes a way . 2 If this message persists, contact an HP- author ized service or suppor t provider . (See “Inf or mation f r om the MFP” on page 363 , or go to www .hp[...]

314 Understanding MFP messages ENWW 57.XY TO CONTINUE TURN OFF THEN ON A temporar y pr inting error has occurred. 1 T ur n the MFP off , and then tur n the MFP on. Check to see if the message goes a way . 2 Check the f ans for obstructions. 3 If this message persists, contact an HP- author ized service or suppor t provider . (See “Inf or mation f[...]

ENWW 10 Problem solving 315 64 TO CONTINUE TURN OFF THEN ON An error ha s occurred in th e MFP , the fo r matter , or the firmware. 1 T ur n the MFP off , and then tur n the MFP on. 2 If this message persists, contact an HP-authorized ser vice or suppor t provider . (See “Inf or mation f r om the MFP” on page 363 , or go to www .hp .com/go/clj9[...]

316 Understanding MFP messages ENWW 79.XXXX ERROR TO CONTINUE TURN OFF THEN ON A critical hardware error has occurred. 1 T ur n th e MFP off , and then tur n the MFP on. 2 If the message persists, contact an HP-authorized ser vice or suppor t provider . (See “Inf or mation f r om the MFP” on page 363 , or go to www .hp .com/go/clj9500 mfp .) Me[...]

ENWW 10 Problem solving 317 Solving output-quality pr oblems The first step to addre ssing an output-quality prob lem is to determine if the prob lem is specific to copied pages or pr inted pages . Proble ms that appear on printed pages also typically affect copied pa ges, b ut problems th at appear on copied pages might not alw ays appear on print[...]

318 Solving output-quality prob lems ENWW Output-quality tr oubleshooting pr ocedures F or all output-quality prob lems and def ects, perf orm the follo wing procedures . ● Replace any MFP su pplies that hav e run out. When a supply is out, the REPLACE <SUPPLY> message ap pears o n t he con trol p an el, an d the g auge sho ws an empty bar [...]

ENWW 10 Problem solving 319 T o print the Print Quality T roubleshooting P ages 1 Press the M ENU button . 2 Use the Up and Down ar ro w to scroll to and then touch D IAGNOSTICS . 3 Use the Up and Down ar ro w to scroll to and then touch PQ T R OUB LESHOOTING . Solving per sistent output-quality pr oblems Note Repeating jams are ofte n caused by us[...]

320 Solving output-quality prob lems ENWW Output-quality-defect c har t Use the e xamples in the output-qual ity-def ect char t to determine which output-quality problem you are experiencing, and then see th e correspondin g pages to find inf or mation that can help y ou trouble shoot the prob lem. Note The output-quality-d efect chart assumes the [...]

ENWW 10 Problem solving 321 See “Color fade in one color” on page 325 See “Finger prints and media dents” on page 326 See “Loose toner” on page 326 See “Smeared toner ” on page 327 See “White areas (dropouts)” on page 327 See “Media d amage (wrinkles, curl, creases, tears)” on page 328 See “Specks or str ay toner” on pag[...]

322 Solving output-quality prob lems ENWW Horizontal lines or streaks ● Make sure that the humidity , temperature, and other operation and location require ments of the MFP are met. See “Operating and storage environment” on page 361 . ● F or the latest information and problem-solving proce dures, go to www .hp.com/go/clj9500mfp . ● Print[...]

ENWW 10 Problem solving 323 Broken horizontal lines V er tical lines ● Clean th e fuser input. See “Cleaning the fuser input” on page 240 . ● F or the latest information and problem-solving proce dures, go to www .hp.com/go/clj9500mfp . ● Make sure that the image drums are seated correctly . T o do this, open the front doors, lower the gr[...]

324 Solving output-quality prob lems ENWW Repetitive defects Color fade in all colors ● Make sure that the humidity , temperature, and other operation and location require ments of the MFP are met. See “Operating and storage environment” on page 361 . ● Print the Pr int Quality T roubleshooting Pages (see “T o pr int the Pr int Quality T [...]

ENWW 10 Problem solving 325 Color fade in one color ● Make sure that the humidity , temperature, and other operation and location require ments of the MFP are met. See “Operating and storage environment” on page 361 . ● Print the Pr int Quality T roubleshooting Pages (see “T o pr int the Pr int Quality T roubleshooting P ages” on page 3[...]

326 Solving output-quality prob lems ENWW Fingerprints and media dents Loose toner ● Make sure to use suppor te d media. See “Su ppor ted types of media” on page 172 . Use diff erent suppor ted media or use suppor ted media fro m a previously unopened package. ● Make sure that the media you are using does not ha ve any wrinkles or dents fro[...]

ENWW 10 Problem solving 327 Smeared toner White areas (dropouts) ● Make sure to use suppor te d media. See “Su ppor ted types of media” on page 172 . Use diff erent suppor ted media or use suppor ted media fro m a previously unopened package. ● Make sure that the image drums are seated correctly . T o do this, open the front doors, lower th[...]

328 Solving output-quality prob lems ENWW Media damage (wrinkles, curl, creases, tears) ● Make sure that the humidity , temperature, and other operation and location require ments of the MFP are met. See “Operating and storage environment” on page 361 . ● Make sure to use suppor te d media. See “Su ppor ted types of media” on page 172 .[...]

ENWW 10 Problem solving 329 Specks or stra y toner ● Make sure that the humidity , temperature, and other operation and location require ments of the MFP are met. See “Operating and storage environment” on page 361 . ● Make sure to use suppor te d media. See “Su ppor ted types of media” on page 172 . Use diff erent suppor ted media or u[...]

330 Solving output-quality prob lems ENWW Skewed, stretc hed, or off-center page Misaligned colors ● Make sure that the humidity , temperature, and other operation and location require ments of the MFP are met. See “Operating and storage environment” on page 361 . ● Make sure to use suppor te d media. See “Su ppor ted types of media” on[...]

ENWW 10 Problem solving 331 Solving MFP pr oblems MFP har dware issues Situation Solution A MFP door does not close. ● Check to make sure that all of the lev ers and handles (colored blue and green) are in the correct position. ● Fir m ly close the MFP doo rs. The control-panel di spla y is blank, and the internal fans are not running. ● Make[...]

332 Solving MFP prob lems ENWW MFP contr ol-panel issues Situation Solution The control-panel d ispla y is in the wrong language o r shows unfamiliar characters . ● Reconfigure the control panel to display language. 1 T ur n off the MFP . 2 Press the M ENU button. 3 T ouch C ONFIGURE D EV IC E . 4 T ouch S YSTEM S ETUP . 5 T ouch L ANGUAGE . 6 T [...]

ENWW 10 Problem solving 333 Media-handling issues Situation Solution Duplex er jams occur repeatedly . ● Make sure that you are using the suppor ted media weights and size s. ● Remov e the duplex er and make sure that no media remains in the MFP . Stapler jams occur repeate dly . ● Make sure that the job to be stapled is less than 5 mm (0.2 i[...]

334 Solving MFP prob lems ENWW The media is not goi ng to the correct output location. ● Make sure that the correct output bin is selected in the printe r dr iver . For more inf or mation about changing printer-d river settings, see the online help for the printer driver . ● The media does n ot meet the s pecifications for the output bin. (See [...]

ENWW 10 Problem solving 335 MFP-output issues Situation Solution A page pr inted with clipped margins. If the page margins are clipped, you might hav e to print the page at a lower resolution or install more memor y . (See “T o install Flash Memo r y cards” on page 201 .) Check the tra y alignment and make sure that the front and back are align[...]

336 Solving MFP prob lems ENWW The job is not sent to the correct MFP . ● For Macintosh systems: Another MFP with the same or similar name might have receiv ed the pr int job . Make sure that the MFP name matches the name selected in the Chooser (See “Selecting an alter nate PPD (Macintosh only)” on page 342 ). ● F or PCs: Make sure that y [...]

ENWW 10 Problem solving 337 Printing stops in the middle of the job . ● Check the control-panel displa y for an error message. ● If you are on a network, make sure that the computer is correctly configured and that no network p rob lem e xists (see your network administrator). ● Check the line v oltage to make sure that it is steady and withi[...]

338 Solving MFP prob lems ENWW P ostScript issues Software issues Situation Solution A PS (P ostScript) job f ails to print. Set PRINT PS ERR ORS=ON , and then send the job agai n to print a PS error page. If this does not identify the problem, tr y installing more memor y (see “” on page 201 ). A PS (P ostScr ipt) error page prints. ● Make s[...]

ENWW 10 Problem solving 339 Comm unication issues Situation Solution Data from a pre vious print job remains in the MFP buff er . ● Make sure that y ou are using the correct pr inter driver . ● A comple x pr int job might still be processing. ● Make sure that the MFP is not paused. Mak e sure that PROCESSING JOB appe ars on the control panel.[...]

340 Solving MFP prob lems ENWW A MFP por t problem e x ists . Check that y our computer por t is configured and work ing correctly . One wa y to check this is to connect another MFP to that por t on your computer and print from a software program you kn ow wo rk s. The Macintosh computer is not communicating with the MFP . ● Make sure that READY [...]

ENWW 10 Problem solving 341 Duplex er issues Situation Solution The prin t job was not printed on both sides. ● Make sure that the option to pr int on both sides of the media has been selected in the pr inter driver (see “Printing on both sides of paper (duplexing)” on page 96 ). ● Print a configuration page to ma ke sure that the duple xer[...]

342 Selecting an alternate PPD (Macintosh only) ENWW Selecting an alternate PPD (Macintosh onl y) This section, which only ap plies t o Mac OS 9 and earlier , e xplains how to select an alter nate PPD . T o select an alternate PPD 1 Open the Cho oser from the Apple men u. 2 Click the LaserWriter 8 icon. 3 If yo u are on a network that has multiple [...]

ENWW 10 Problem solving 343 Comm unicating with an HP Jetdirect print ser ver If yo u cannot communicate with th e MFP ov er the network, v er ify that t he pr int server is operat ing. Check the Je t direct Configuratio n P age f or the message I/O CARD READY . (T o print a configur ation page, see “ T o print inf or mation pages” on page 344 [...]

344 Checking the MFP conf iguration ENWW Chec king the MFP configuration At the control pane l, you can print pages that giv e details about the MFP and its current configuratio n. The follo wing inf or mation pages ar e de scr ibed here : On the Information menu: ● Menu map ● Configuratio n pa ge Note If the Jetdirect print s erver is installe[...]

ENWW 10 Problem solving 345 Menu map T o see the current settings f or the menus and items a vailab le at the control panel , print a control-panel me n u map . Y ou might wa nt to store the menu map near the MFP for reference. The content of the menu map v aries, depending on the opt ions that are currently insta lled in the MFP . For a complet e [...]

346 Checking the MFP conf iguration ENWW Configuration page Use the config uration page to view current M FP settings, to help trou b lesh oot MFP prob lems, or to v erify installation of optional accessories such as memor y (DIMMs) and printer languages . Note If an HP Jetdirect print ser ver is installed, an HP J etdirect configuration page will [...]

ENWW 10 Problem solving 347 5 Memory lists the memory information, PCL Driv er Work Space (D WS), and I/O buff ering and Resource Saving inf or mation. 6 Event Log lists the number of en tr ies in the log, the maxim um number of entries that can be vie wed, and the thre e most recent entries. 7 Security lists the statu s of the Control P anel Lock,[...]

348 Checking the MFP conf iguration ENWW Jetdirect page If an HP Jetdirect pr int ser v er is installed, an HP Jetdirect configurat ion page will pr int with the configur ation page . T o print a Jetdirect page 1 Press the M ENU bu tt o n. 2 T ouch I NF OR MATION . 3 T ouch P RIN T C ONFIGUR ATION . The Jetdirect page prints after th e configuratio[...]

ENWW 10 Problem solving 349 Supplies status pages Use the supplies status pages to obtain inf or mation about the supplies that are insta lled in the MFP , the estimated n umber of pages that re main for ea ch supply , and the number of pages that ha ve be en printed with each supply that is currently installed. The page also includes ordering and [...]

350 Checking the MFP conf iguration ENWW The supplies status page 2 contai ns the f ollowing inf or mation: 1 Image T ransfer Kit Information lists the amount of lif e remaining in the image transf er kit , the estimated number of pages remaining bef ore the image tra nsfer kit h as to be replaced, t he control-panel icon, and the HP part number . [...]

ENWW 10 Problem solving 351 Usage page Use the usage page to obta in information about the page sizes and number of pag es printed, and f or inf ormation about the perce ntage o f page co v erag e that ha s been used f or each toner color ove r the lif e of the MFP . T o print a usage page 1 Press the M ENU bu tt o n. 2 T ouch I NF OR MATION . 3 T [...]

352 Checking the MFP conf iguration ENWW PCL or PS f ont list Use the f ont lists to see which f onts are currently installed i n th e MFP . (The f ont lists also show wh ich font s ar e resident on a hard disk or flash DIMM.) The PS f ont list shows the PS f onts installed, and giv es a sample of those f onts. The f ollowing describes the inf orma[...]

ENWW 10 Problem solving 353 Print demo page T o print a print demo page 1 Press the M ENU bu tt o n. 2 T ouch I NF OR MATION . 3 T ouch P RIN T D EMO . The print demo page contains th e f ollowing inf ormation:[...]

354 Checking the MFP conf iguration ENWW Print RGB samples These samples can be used to specify co lor output in some software prog rams. T o print a RGB samples 1 Press the M ENU bu tt o n. 2 T ouch I NF OR MATION . 3 T ouch P RIN T RGB S AMPLES . The prin t RGB sampl es page contains the following inf or m ation: Print CMYK samples These samples [...]

ENWW 10 Problem solving 355[...]

356 Checking the MFP conf iguration ENWW File directory page T o print a file directory page 1 Press the M ENU bu tt o n. 2 T ouch I NF OR MATION . 3 T ouch P RIN T F ILE D IRECTOR Y . The file directory page contains the f ollowing inf or mation: 1 Disk Inf ormation indicates the disk mod el number , ser ial numb er , capacity , av ailab le free s[...]

ENWW 10 Problem solving 357 Event log page T o print an event log 1 Press the M ENU bu tt o n. 2 T ouch I NF OR MATION . 3 T ouch P RIN T D IAGNOSTICS . The e vent log contains the f ollowing inf or mation: 1 Current P age Count lists the nu mber of pages that ha ve been printed fr om the MFP . 2 Number lists the orde r in whic h th e er rors occur[...]

358 Printing a paper-path test ENWW Printing a paper -path test The paper path test can be used to v erify that v arious paper pat hs are w orking properly or to troub leshoot proble ms with the tra y configuration . T o print a paper-path test 1 Press the M ENU button. 2 Scroll to and touch D IAGNOSTICS . 3 Scroll to and touch S ET P APER P ATH T [...]

ENWW A Specifications 359 A Specifications Ph ysical specifications The location f or the MFP should accommoda te for th e follo wing ph ysical and envir onmental requirements . HP Color LaserJe t 9500mfp dimensions (top and front vie ws) HP Co lor LaserJet 9500mfp Height 1,219 mm (48 inches) Width 2,660 mm (104.7 inches) Depth (body) 603 mm (23.7 [...]

360 P ow er requirements and circuit capacity ENWW P ower requirements and cir cuit capacity Values subject to change, see www .hp.com/go/clj9500mfp for current information. WA R N I N G ! P ower re quirements are based on the countr y/region where the MFP is sold. Do not con v er t operat ing voltages . This can damage the MFP and v oid the produc[...]

ENWW A Specifications 361 Acoustical specifications¹ 1. V alues current as of Mar ch 24, 2004. V alues subject to chang e. See www .hp.com/go/clj9500mfp fo r c u r r e n t i n fo r m a ti o n . • Configuration tested: Copy/print simplex from 2,000-sh eet side input tray (tra y 4 ) to the 3,000-sheet stac ker using A4-size media at 24 ppm monochr[...]

362 Operat ing an d storage en vironment ENWW[...]

ENWW B Suppor t inf or mation 363 B Suppor t inf or mation Inf ormation from the MFP Bef ore visiting the MFP suppor t W eb site or contacti ng customer suppor t, obtain the f ollowing inf or mation and print the specified diag nostic pages. Information How to find MFP model upper-right cor ner of the front doors of the MFP serial number inside the[...]

364 W arranties an d license ENWW Customer support and MFP repair assistance W orld Wide W eb Solutions to most MFP issues can be f ound at www .hp .com/go/clj9500mfp .The W eb site includes frequent ly asked questio ns (F AQ), tr oubleshootin g help , information about MFP maintenance and use , manuals , a community f orum, and updates fo r pr int[...]

ENWW B Suppor t inf or mation 365 THE W ARRANTY TERMS CONT AINED IN THIS ST A TEMENT , EXCEPT TO THE EXTENT LA WFULL Y PERMITTE D , DO NO T EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MAND A T OR Y ST A TUT OR Y RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT T O Y OU .[...]

366 W arranties an d license ENWW HP software license terms A TTENTION: USE OF THE SOFTW ARE IS SUBJECT TO THE HP SOFTW ARE LICENSE TERMS SET FORTH BELO W . USING THE SOFTW A RE INDICA TES Y OUR A CCEPT AN CE OF THESE LICENSE TERMS. IF Y OU DO NO T A CCEPT THESE LICENSE TERMS, Y OU MA Y RETURN THE SOFTW ARE FOR A FULL REFUND. IF THE SOFTW ARE IS BU[...]

ENWW B Suppor t inf or mation 367 U .S. Go ve rnment Restricted Rights The Softw are and any accompan ying documentation ha ve bee n dev eloped entirely at private e xpense . They are deliv ered and licensed as “commercial co mputer software” as defined in DF ARS 252.227-7013 (Oct 1988 ), DF ARS 252.211-7015 (Ma y 1991) , or DF ARS 252.227-701 [...]

368 W arranties an d license ENWW[...]

ENWW C Regulatory 369 C Regulator y En vironmental pr oduct stewar dship pr ogram Pr otectin g the en vironment Hewlett-P ackard Company is committed to pro viding quality products in an envir onmentally sound manner . This MFP has been designed with se ver al at tr ib utes to minimize impacts on our environ ment. Ozone production This MFP co ntain[...]

370 Envi ronmental product ste wardship program ENWW HP LaserJet Printing Supplies Returns and Recycling Pr ogram information Since 1992, HP has offered HP LaserJet supplies retur n and recycling free of charge in 86% of the world mar k et where HP LaserJet suppli es are sold. P ostage-paid and pre-addressed labels are include d within the instr uc[...]

ENWW C Regulatory 371 FCC statement This equipment ha s been tested and f ound to comply with the limits f or a Class A digital de vice, pursuant to P ar t 15 of the FCC rules. These limits are designed to pro vide reasonab le protection against ha rmful interf erence when the equipm ent is operated in a commercial en vironment. This equipment gene[...]

372 Regulatory statements ENWW Regulatory statements Dec laration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’ s Name: Hewlett-P ackard Company Manufacturer’ s Address: 11311 Chinden Boule vard Boise, Idaho 83714-1021, USA declares, that the product Prod uct Names: HP Color LaserJet 950 0MFP Product Nu mber: C8549A Reg[...]

ENWW C Regulatory 373 EU Statement f or T elecom Operation This product is intended to b e connected to the analog Pub lic Switched T elecommunication Netw or ks (PSTN) of European Economic Area (EEA) count ries/ regions. It meets requirements of EU R&TTE Directiv e 1999/5/EC (An nex II) and carr ies appropriate CE conf ormity marking. For mor [...]

374 Regulatory statements ENWW K orean EMI Statement Laser Statement f or Finland Luokan 1 laserlaite Klass 1 Lase r Apparat HP LaserJet 9500 MFP laserkirjoitin on k ä yttäjän kannalt a turvallinen luokan 1 laserlaite. Normaalissa käytössä kirj oittimen suojakote l ointi estää lasersäteen pääsyn laitteen ulkopuolelle . Laitteen tur valli[...]

ENWW C Regulatory 375 T aiwan Class A Statement T aiwan Battery Statemen t Pr oduct Information Sheet The T oner Product Inf orm ation Sheet can be obtained by calling the U .S . HP FIRST (Fax Inf ormation Retriev al Suppor t T echnolog y) at (1) ( 800) 333-1917. Int er national cust omers should see the front of this manual f or appropriate phone [...]

376 Regulatory statements ENWW[...]

ENWW D Setting up the MFP 377 D Setting up the MFP Use this section to set up the HP Color Lase rJet 9500mfp . The f ollowing inf ormation is also a vailab le in the HP Color LaserJet 95000mfp Star t Guide .[...]

378 ENWW Preparing a location f or the MFP 1 Place the multifunctio n printer (MFP) in a well-v entilated area that does not e xpose the MFP to chemicals, including ammonia, or sun light. Hewlett-P ackard recommen ds maintaining the MFP’ s environm ent within a temperatur e range of 20°C to 26°C (68°F to 79°F) an d a relativ e humidity range [...]

ENWW D Setting up the MFP 379 Unpac king and setting up the MFP 1 The HP Color LaserJet 9500mfp is shippe d in three bo xes . These bo x es con ta in th e MFP (1) , the finishin g de vice (3,000- sheet stac ker , 3,000-sheet stapler /stack er , mult ifunction finisher , or 8-bin mailbo x (2) , and the 2,000- sh ee t side inp ut tra y (tray 4) (3) .[...]

380 ENWW 7 Make sure that the wheel locks (11) are in t he unlock ed position and then roll th e MFP onto the unloading ra mps and off of the pallet (12) . CA UTION The MFP is hea vy . Hewlett- P ac kard reco mmends that two p eople roll the MFP o ff of the pallet. 8 Remov e the or ange tape from tra y 2 and tra y 3. 9 Remov e the tra y locks and o[...]

ENWW D Setting up the MFP 381 13 P osition th e ne w ov erlay o v e r the control pane l (16) . Align th e ends of the ov erlay with the ho les on the control panel and slide the overlay in. Snap the ov er la y fir mly onto th e control panel. Mak e sure that the ov erlay is flat against the control panel. Repeat th is step to change the second o v[...]

382 ENWW 19 Rotate the b lue dial downw ard until it stops (18) and then s wing the large, g reen lev er up (19) . Close th e front doors. 20 Remov e the pr ot ec tiv e film from th e con tr o l pa n el. 21 Mov e the scanner carriage shipping loc k to the right so it unloc ks. 22 Install the AD F output bin on the left side of the MFP . 23 P ositio[...]

ENWW D Setting up the MFP 383 25 If yo ur MFP connects to a network, connect a network cab le to the HP Jetdirect print ser ve r RJ-45 connector on the bac k of the MFP . Note The paralle l cable and the netw or k cab le are not included. 26 Plug the po wer cab le into the p ower connector on the left sid e of the MFP , and then plug the othe r end[...]

384 ENWW Remo ving and loading the consumables 1 The consumab les bo x, which is located in the MFP box, contains: f our print car tridges (y ellow [Y], magenta [M ], cyan [C], and black [K]) (1) , f o ur image d rums (y ello w [Y ], mage nta [M], cyan [C], and black [K]) (2) , a bo x that contains the transf er cleaner (3) , the Getting Star t ed [...]

ENWW D Setting up the MFP 385 Install the transfer c leaner 1 Make sure that the large, green le ver (1) is in the upright position. Remo ve th e transf er cleaner from its packaging. Align the guide on the to p of th e transfer cleaner (2) with the notch in the MFP . 2 Using the b lue handle on the tran sf er cleaner , firmly inser t the transf er[...]

386 ENWW Install the f our image drums 1 Swing the lar ge, g ree n le ver down. 2 Rotate the b lue dial upw ard unt il it clic ks and the image-drum door unlatche s. Open th e image-drum door complet ely . 3 Remov e the yellow image drum from its pa ckaging. Note Do not remo ve the p rot ective co ver on the underside of the drum unit step 6. Do no[...]

ENWW D Setting up the MFP 387 7 Repeat steps 3 through 6, using the app ropriate colors, to install the remaining three im age drums. Close the image- drum doo r , pre ssin g th e tab s at the to p of the do o r un til they click into place . 8 Rotate the b lue dial down ward (1) until it stops an d then swing the large, green le ver up (2) . 9 Clo[...]

388 ENWW Unpac king and insta lling the 2,000-sheet side input tra y (tray 4) W AR NING! The 2,000-sheet sid e input tra y (tra y 4) is heavy . T wo people are required in orde r to lift the 2,000-sheet side input tra y (tra y 4) out of the bo x. 1 Remov e the e xternal styrof oam pieces from the ca rdboard bo x. 2 Remov e the 2,000-sheet sid e inp[...]

ENWW D Setting up the MFP 389 8 Put the end of the co nnecting rod into the U-shaped met al slot on the pedest al (3) . Pinch the tabs on each side of the bl ue plastic br ack et (4) , and slide t he blue plast i c brack et into the metal slot until it loc ks into place. 9 Connect the data cab le on the 2,000-sheet side input tra y (tra y 4) to the[...]

390 ENWW Setting the MFP language 1 Press the po wer b utton to turn on the pow er (button in) . Note The MFP will star t in the configured def ault language, or the MFP might prompt y ou to select a def ault language . If a prompt appears , see the ne xt step . 2 ENTER LANGUAGE appears on the gr aphical displa y after the printer is turned on. Scr[...]

ENWW D Setting up the MFP 391 Loading media in tra y 2 and tra y 3 1 Pull the tra y open until it stops (1) . Load the standard-siz e media so that the side t o be pr inted on f aces do wn, and the top edge is to ward the rear of the tra y (2) . Do not load more media than the maximum that is indicated by the media-fill triangles at the bac k of th[...]

392 ENWW Loading media in the 2,000-sheet side input tra y (tray 4) 1 Open the top doo r , and then open th e bottom door . 2 Mov e the media guide to mat ch the media size bein g loaded (1) . Note The 2,000-sheet sid e input tra y (tra y 4) supports Letter , A4, L TR- R, and A4-R media. 3 Load the m edia (2) so that the side to be printed on f ace[...]

ENWW D Setting up the MFP 393 Configurating e-mail T o configure the embeded Send to e- mail featu re, yo u must either know the Inter net Protocol (IP) address or host name of the Simple Mail T ransf er Protocol (SMTP) server on yo ur network, or use the Find Servers men u option to attempt to locate the ser v er . The MFP uses SMTP to send e-mail[...]

394 ENWW Installing the printing software Note Procedures f o r softw are installation v ar y according to the operati ng system and the network en vironment. 1 Inser t the C D-ROM into the CD-ROM drive. When the installation wizard star ts, f ollow the instructions. 2 Print a test page from t he printer d river to test the software installation. O[...]

ENWW Inde x 403 Inde x Symbols ? button, control panel 291 Numbers 10/100Base-TX servers, troubleshooting 343 2,000-sheet input tray. See tray 4 3,000-sheet stacker bins 116 capacity 7 locating 2 not recognized 339 paper jams, clearing 274 paper supported 181 selecting 118 3,000-sheet stapler/stacker bins 116 capacity 7 error messages 307 loading s[...]

ENWW 404 binding edge settings 135 bins 8-bin mailbox 117 capacities 7, 116 default destination, setting 135 fax, selecting 72 jams, clearing 271 multifunction finisher 117 paper path test, printing 358 selecting 116, 118 troubleshooting 334 black and white (grayscale) printing 154 black and white copies 43 blank pages adding to end of print job 10[...]

ENWW Inde x 405 control panel blank 331 buttons 4 Configure device menu 130 Copying submenu 131 date and time, setting 140 default settings 9 Diagnostic menu 15 0 EIO submenu 146 E-mail submenu 132 Enhancement submenu 132 help system 291 I/O submenu 145 Information menu 127 language, setting 144, 390 menus 123 messages 291 navigating menus 124 Orig[...]

ENWW 406 directory, file 127, 356 disk error messages 295 file directory, printing 127 job retention features 108 job retention limit, setting 140 display, matching color 154, 156 distribution list fo r digital sending 50 DLC/LLC settings 146 statu s 348 doors close error messages 294 front, clearing jams 266 locating 2 lower left jams, clearing 27[...]

ENWW Inde x 407 fax accessory page, printing 82 activity log 78 background 62 billing code report, printing 79 billing codes, setting up 70 blocked list, printing 80 blocki ng 72 call report 76 canceling sending 60 connecting to phone line 52 connector, locating 3 customer support 90 date and time, setting 54 dialing mode 68 dialing prefix 68 dial-[...]

ENWW 408 glossy media HP 175 print modes 189 printing on 186 versus matte finish 179 Glossy photo copying setting 39 gray color settings 156 grayscale printing 154 green lever, troubleshooting 331 Group button 50 H halftone settings 155, 156 hard disk error messages 295 features 18 file directory 356 file directory, printing 127 font installation 1[...]

ENWW Inde x 409 installing CompactFlash cards 201 EIO cards 203 fonts on computer 161 fonts on flash memory 161 fonts on hard disk 161 fonts on printer 159 image cleaning kit 228 image drums 386 image fuser kit 232 image transfer kit 222 print cartridges 215, 384 printer drivers, Macintosh 13 setting up the MFP 378 software 394 toner collection bot[...]

ENWW 410 loading paper custom 26 error messages 298 orientation 168 tray 1 19 tray 2 or tray 3 22, 24 tray 4 28 loading staples multifunction finisher 31 stapler/stack er 33 location, fax 54 lock carriage 149 lock for EIO disk 18 long edge binding settings 135 loose toner, troubleshooting 32 6 low print cartridges 143 lower left door jams, clearing[...]

ENWW Inde x 411 MFP Digital Sending Software Configuration Utility 65 misaligned colors 330 misfeeds in ADF 23 7 missing data on printout 335 Mixed copying setting 39 model number 363 modem volume, fax 66 modes Job, copying 41 print 138, 189, 191 tray 107 monitor, matching color 154, 156 moving the printer 253 MSDS (Material Safety Data Sheet) 370 [...]

ENWW 412 paper A4 settings 135, 136 bins, troubleshooting 334 card stock specifications 185 colored, copying 43 custom 129, 164 default size 134 first page, different 102 glossy 179, 186 HP 172 letterhead 99 loading 19, 168 Optimize settings 192 prepunched 99, 170 print modes 138, 189 recommended 172, 175 recycled 370 selecting 163 settings, trays [...]

ENWW Inde x 413 print quality defect examples 320 media, troubleshooting 196 settings 138 troubleshooting 317, 318 Print quality submenu 138 Print Quality Troubleshooting Pages 318 print servers Jetdirect page 348 troubleshooting 343 print/stop test 151 printer drivers configuring 251 customization utility 252 default settings 10, 94 downloading 16[...]

ENWW 414 scaling copies 36, 43 Scan settings 48 scanner glass, c opying from 41 scanner lock error messages 293 scanner tests 1 51 screen, matching color 154, 156 security authentication 49 fax settings 74 information on configuration page 347 lock for EIO disk 18 setting password for embedded Web server features 208 sending faxes canceling 60 forw[...]

ENWW Inde x 415 stapler/stack er bins 116 capacity 7 error messages 307 loading staples 33 locating 2 not recognized 339 paper jams, clearing 274 paper supported 181 selecting 118 staple jams, clearing 283 stapling documents 119 troubleshooting 333 stapling booklets 114 documents 119 Start button on control panel 4 start ing jobs 4 status control p[...]

ENWW 416 tray 1 capacity 7, 180 custom media, printing 165, 188 envelopes, loading 171 envelopes, printing 98 error messages 308 feeding modes, setting 107 heavy paper, printing 100 jams, clearing 259 labels, loading 171 labels, printing 99 loading 19, 168 locating 2 manual feed mode 107 media specifications 186 media supported 180 media type setti[...]

ENWW Inde x 417 types , media glossy 179 print modes 189 supported 172 tray selection 188 tray settings 166 U UNIX downloading printer drivers 16 firmware updates 244 unpacking the MFP 379 UPC bar codes 162 updating firmware about 18 downloading 242 Macintosh 246 messages received during 249 troubleshooting 250 UNIX 244 Windows, FTP 245 Windows, lo[...]

418 ENWW[...]

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