HP (Hewlett-Packard) 9600 Series manual

us er's guide hp deskj et 9 6 00 ser ie s[...]

hp deskjet 9 600 serie s user’ s guide[...]

ENWW Copy right In formation © 2003 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Edition 1.1, 11/2003 Notice The information contained herein is subject to change without notice. The only warranties for HP prod[...]

ENWW iii Contents Welco me Special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 1 Using thi s gui de . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -2 Getting mor e information . . . . . . . . . . . . . . . .[...]

iv ENWW Setting m inimum margin s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Loading m edia in the inpu t tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Using the automatic paper -type sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

ENWW v Resolving printer problem s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Printer shu ts down unexpec tedly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Power cann ot be turned on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

1-1 ENWW 1 Welcome Thank y ou for buying the hp deskj et 9600 series printer, whic h is equip ped with seve ral exciti ng features. Special features  Six-ink color printing – Enhance p hoto printin g with a photo p rint cartridge .  Borderless pr inting – Use th e entire page surface w hen printing p hotos an d cards using the borde rless[...]

ENWW 1-2 Using this gu ide Thi s guide in clude s the fo llowin g sectio ns:  Getting st arted – Describe s the printer parts an d expla ins how to connect using a USB or a parall el cable, how to in stall the prin ter software, how to connect to a n etwork, and how to connec t to an external pr int server.  Using print cartridges a nd acce[...]

1-3 ENWW A ccessibility Your pr inter provides a number of featu res that mak e it accessibl e for people wit h disabilitie s. Visual The printe r software is accessible for users wi th visual impair ments or low vis ion through the use of Wi ndows acce ssibility o ptions and featur es. It also supports mos t assistive te chnology such as screen re[...]

ENWW 2-1 2 Getting started Understandin g the printer p arts and function s Front v iew 1 Extendable input tray 2 Extendable output tray 3 Front manual feed slot 4 Front manual feed paper guide 5 To p c o v e r 6 Print cartridge c radle 7 Print cartridge la t c h 8 Input tray lock – Pres s to extend or retract the input tray. 9 Paper width guide [...]

2-2 ENWW Back view 1 Power input 2 Power supply module 3 Rear acces s p anel – Rem ove to clear a ny jammed p aper. 4 Rear manual feed s lot – Manua lly feed thi ck paper (like c ardstock) o r thick photo p aper that requ ires a strai ght paper path. See “Pri nting with the front or rear manual f eed slot ” for details . 5 Rear manual feed [...]

ENWW 2-3 A uto-duplex unit The printer can automatical ly print on both si des of a sheet of paper when the auto-duplex unit is attac hed to the bac k of the printer . For instr uctions o n installing an d using the a uto-duplex unit, s ee “Using the a uto-duplex unit” and “Pr inting on bo th sides (duplexing)” . 1 Buttons – Pus h these b[...]

2-4 ENWW Connecting the printer Your prin ter supports local printi ng and network pri nting. For local printing, you can connect the prin ter using a USB cable or par allel cable. For networ k printing, y ou can share t he printer in t hese ways: Windows  You can us e a simple form of netwo rking, known as locally shared n etworking, if you use[...]

ENWW 2-5 Connecting dir ectly using a USB or parallel cable (W indow s) In the Win dows envir onment, you can connect dir ectly using either a USB o r a paralle l cable. USB connection  You can use a USB ca ble to connect the printer to th e computer if th e computer has a USB po rt an d is runn ing Mi cros oft ® Windows 9 8, Me, 2000, or XP. ([...]

2-6 ENWW To complete a s oftware-firs t installation (recommende d) Comple te the setup usi ng these instr uctions if y ou have not yet connecte d a USB or par allel cable. 1 Close any application that is running . 2 Insert th e Starter CD into y our CD-ROM driv e. The CD men u runs automatica lly. If the CD menu does not run auto matically, clic k[...]

ENWW 2-7 To complete a ha rdwar e-first installation Comple te the setup usi ng these instr uctions if y ou have alrea dy connect ed a USB or par allel cable to the printer and computer, a nd the Found New Hardware wiza r d app ears. 1 On the sc reen that allows you to sele ct a method to lo cate the dri ver, select the advanced option and click Ne[...]

2-8 ENWW Sharing the printer on a locall y shared netw o rk (Window s) In a lo cally share d network, the pr inter is con nected direct ly to the USB or parallel por t of a sele cted compute r (k nown as the se rver) and is shared by othe r computers (clients). U se this configur ation only i n small groups or when usage i s low. When man y users p[...]

ENWW 2-9 To use a printer connected to another computer (c lients) Clients c an connect to the printer in t hree different ways:  Install the printer so ftware from the S tarter CD. When prompted, se lect Connected via the network , and then select Client setup for clie nt-serv e r printing .  Brow se to the printe r on the network and drag t[...]

2-10 ENWW Connecting directly using a USB cable (Mac OS) Install the software first , and then conn ect the printer to the compu ter. You may share the printer wi th other Mac OS u sers when you ar e finished. 1 Insert th e Starter CD into y our CD-ROM driv e. The CD men u runs automatica lly. If the CD men u does not ru n automatica lly, double-c [...]

ENWW 2-1 1 Connecting to a n etw ork Your printe r can be shared in a ne twork environmen t by c onnecting it dire ctly to a network vi a an optiona l HP Jetd irect external print server . This configur ation provid es better pe r formance than pri nting through a c omputer, flexi bility in pr eparing a loca tion for the pr inter, and the ability t[...]

2-12 ENWW To install the printer driv e r on a client Once you h ave connected the printer to t he network an d installed the printer driver on the network computer actin g as the serv er, you can sh are the printe r. Individual Windows use rs, known as clients, can connect to the printer in th ese ways:  In the Printer s folder, dou ble-click t[...]

ENWW 2-13 Connecting to a netw o r k (Mac OS) 1 After s etting up the HP J etdirect external p rint server and a network port on your compu ter, start you r computer an d make su r e no applica tions are run ning. 2 Insert th e Starter CD into y our CD-ROM driv e. The CD men u runs automatica lly. If the CD men u does not ru n automaticall y, doubl[...]

2-14 ENWW Uninstalling t he printer software For Window s The ste ps to uninst all the printer s oftware will dep end on the oper ating system . In general, follow the se steps to unins tall the softwar e: 1 Make sure no Windo ws appl icat ions are running . 2 Click St art , point t o Programs , hp deskjet 9600 serie s , and then click Uninstall hp[...]

ENWW 2-15 Customizing t he printer software s etup program The Starte r CD contains a utility that allow s system admi nistrators to c reate custo mized insta l lati on packages th at can be laun ched silently . System ad ministrators c an then dist ribute a custom ized install ation package b y sharing it f rom a local or n etwork drive. To access[...]

3-1 ENWW 3 Using print cartridges and accessories Using the aut o-duplex u nit You can print on both sides of a she et of paper au tomatically when t he auto-dupl ex unit is install ed on the printer . For instr uctions on pr inting with the a uto-duplex unit, s ee “Printi ng on both sid es (duplexing)” . Installing the au to-duplex unit 1 Remo[...]

ENWW 3-2 Using the prin t cartridges Installing or replacing the prin t cartridges Use only the specified print cartridg es. See “HP supplies a nd access ories” fo r part number s and orde ring information . For fou r -i nk color printi ng, install the black and t he color pri nt cartridges . For six-i nk color print ing, install th e photo and[...]

3-3 ENWW 3 If you are r eplacing a print cartridge , hold the top of the installed print cartr idge and slide i t out of its cra dle. Check the n umber on the l atch against th e number on the n ew print c artridge to make sure you are removing the c orrect prin t cartridge. If you are ins t all ing a new print car t ridge , remove th e print cartr[...]

ENWW 3-4 4 Hold the pr int cartridge with the copper conta cts facing the pr inter, and then s lide the pri nt cartridge into the cr adle. 5 Push down on the prin t cartridge l atch until it snaps close d. Make sure th e latch does not spring back open. 6 Clos e th e t op cov er. If you i nstalled a new print cartr idge, the prin ter aligns the pri[...]

3-5 ENWW A ligning the pr int cartridges The printe r automatic ally aligns print cartri dges whenev er a new print car tridge is insta lled. However, if your print out is grainy , has stray do ts, jagged ed ges, or the ink is bleeding i nto another c olor on the pag e, you can rea lign the print c artridges. For Window s You can align the pr int c[...]

ENWW 3-6 Cleaning the pr int cartridges To clean the print c artridges automatica lly The pr int cartridge s have micro scopic nozz les that can clog when ex posed to air f or too long. In additi on, if a print cartrid ge is not used for long periods of time it can also clog, resulting in a noticeab le decrease i n print quality . Cleaning th e pri[...]

3-7 ENWW To clean the print c artridges manuall y Poor c ontact between the print cartr idges and print cartri dge cradles m ay also affe ct the quality of the printout. W hen this occu r s, try cleaning t he electrical contacts on th e print cartri dges and pr int cartridg e cradles: 1 Remove th e print cartridge fr om the printer (see “Install [...]

ENWW 3-8 Maintaining the p rint cartridges The foll owing tips w ill help mainta in HP print cartridges a nd ensure con sistent print quality:  Keep a l l print cartr idges in their sealed packa ges until they are needed. Pr int cartridge s should b e stored at roo m temperatures be tween 15° to 35° C (59° to 95° F ).  Do not rem ove the [...]

3-9 ENWW Printing with a s ingl e print cartridg e If one of the print cartr i dges runs out of ink before you can replace it, y ou can still pr int with a single pr int ca rtri dge .  If you do n ot have a rep lacement black print cartridg e available, you c an remove the black print c artridge and pri nt with only the c olor print car tridge. [...]

ENWW 4-1 4 Printing and loading media Selecting p rint media Your pr inter is design ed to print on a variety of med ia types (su ch as plain pap er, photo pap er, envelope s, and transpar encies) and sizes . The printer works well with most offi ce paper types , and prov ides the best resul ts on paper th at accepts ink w ell. Always use me dia th[...]

4-2 ENWW Understanding specificatio ns for supported medi a This sec tion provides i nformation reg arding the sizes, types, and wei ghts of media that the printer supports. Understanding supported media sizes The foll owing table lists the sizes of m edia you can us e with each pape r path. Media size Input tray Front manual feed slot Rear manual [...]

ENWW 4-3  Borderles s Photo (8 by 10 inches ; 203.2 by 25 4 mm)  Borderles s Photo (8.5 by 11 inches ; 216 by 279 mm)  Borderless A4 (8.3 by 11.7 inches; 210 by 297 mm)  Borderles s Tabloid (11 by 17 inches ; 279 by 432 mm)  Borderles s A3 (11.7 by 16.5 inches; 297 by 420 mm)  A6 card (4 .13 by 5.83 i nches; 105 by 148.5 mm )  [...]

4-4 ENWW Understanding supported media ty pes The foll owing table lists the types of med ia you can u se. Medi a ty pe Input tray and front and rear manual feed slots Manual duplex Au t o duplex Maximum dpi (4800 x 120 0 optimized dpi*) Borderless printing Plain pape r HP bright white paper HP premiu m inkjet paper Other ink jet papers HP photo p [...]

ENWW 4-5 Understanding supported media we ights and capaci ties The foll owing table pro v ides information a bout the media weights and cap acity that the pa per paths ca n support. Tra y Type Wei ght Capac ity Input tray Paper, env elopes, card s 6 5 to 135 g /m 2 (17 t o 36 lb bond) Up to 1 9 mm (0.75 inches ) or up to 150 sheets plain pa per; u[...]

4-6 ENWW Setting min imum margi ns The docume nt margins mus t match (or e x ceed ) these minim um margin settings in portrait orientat ion. Medi a Left and right margins Top margin Bottom margin Letter, Tabl oid, A4, A3, A5, B4, B5, Statem ent, Executive , Legal, Su per B, A3+, Card s, Envelopes 3.1 mm (0.12 inch) 1.8 mm (0.07 inch ) 11.7 mm (0.46[...]

ENWW 4-7 Loading m edia in the inp ut tray This sec tion explains how to load pl ain paper and s tandard media sizes a nd types in to the input tray. To load media i n the input tray 1 Raise the output tray. If the output tr ay is extended, c lose the tray. 2 Press the input tra y lock and exten d the input tray. 3 Press the button on top of the pa[...]

4-8 ENWW 6 Press the input tray loc k and retract th e tray until it stops at the e dge of the medi a. 7 Lower the output tray t o its horizon tal position . 8 Exten d the output tray if necessary. When 8 .5 -by-11 inc h paper is loa ded in the i nput tray, the tray extension will close to the edge of the pa per and leave a slight gap betwe en the [...]

ENWW 4-9 Using the aut omatic paper-ty p e sensor The auto matic paper-t ype sensor au tomatically sel ects the pr int settings appropriate fo r the media in the printer, pa rticularly when used with HP media. The sen sor scans the fi rst page of a do cument, sel ects the medi a type and the most suitab le print qu ality for your d ocument, and t h[...]

4-10 ENWW Changing d efault print s ettings You can change the def ault print setti ngs in the pri nter driver. The default prin t settings apply to all doc uments printe d by the printe r . If you do n ot wish to chang e the default pri nt settings, acce ss the printer dri ver from the applica tion you ar e using. See “Printin g a document” . [...]

ENWW 4-1 1 Understandin g smart software features The print er driv er pr ovides the fo llowi ng sma rt sof twar e f eatu res. To acces s the p rin ter dri ver, see “P rinting a do cument” .  Borderless P rinting : Use the entir e page surfac e when printing photos and cards using the borde rless printing feature. See “Printing b orderless[...]

4-12 ENWW  Print A ll T e xt as Black : Print all text charac ters as bla ck while ret aining col ored graphic s. On the Color tab, selec t the Print A ll T ext as Blac k check b ox.  W a t ermar ks : Displ ay short text such as CONF IDENTIAL as the background fo r your document 's main text. Y ou can custom ize and rot ate the waterma r[...]

ENWW 4-13 Printing a d ocument The ste ps to print a docum ent vary d epending on th e software prog r am. I n general, fo llow thes e st ep s to pri nt a d ocume nt: 1 Open the file you wish t o print. 2 Click File , and th en click Print . 3 To print with the printer's d efault print settin gs, click OK or Print . -Or- To chan ge the print s[...]

4-14 ENWW Printing with the front o r r ear man ual feed slot If you ar e printing one or just a few pho tos, envelop es, or sheets of paper, yo u can use the front man ual feed slot and leave your r egular media in the input tray . The rear ma nual feed slot us es a straight pap er path and is des igned for print ing single sh eets on thick pa per[...]

ENWW 4-15 Front manual feed slot i Extend th e output tray. ii Slide th e paper guid e to the left to i ts outermost p osition. iii Insert u p to 10 sheets of paper or 5 cards or envelopes, print -side down into the right side of th e slot until the media st ops. Insert env elopes with the flaps facin g up and to the righ t. iv Slide th e paper gui[...]

4-16 ENWW Printing o n vario us media ty pes For Window s 1 Load the pr int media (see “Loading med ia in the input tray” ). 2 Open the printer driver (see “Pr inting a docume nt” ). 3 Click th e Paper/Quality t ab. 4 Select t he media type from the T y pe is drop-do wn list. 5 Select t he media size from the Size is dr op-down list. 6 Sele[...]

ENWW 4-17 Pr inti ng on c ustom -siz ed pa per For Window s 1 Load the pr int media (see “Loading med ia in the input tray” ). 2 Open the printer driver (see “Pr inting a docume nt” ). 3 Click th e Paper/Quality t ab. 4 Click t he Custom button benea th the Size is dr op-down list. 5 In the cus tom paper size d ialog box, type values for th[...]

4-18 ENWW Pr inti ng on e nv e lope s 1 Raise the output tray and r emove any me dia from the inp ut tray. 2 Insert u p to 15 envelopes along the rig ht side of the inp ut tray, with the flaps facing up and to the ri ght, until they stop . 3 Open the small medi a guide by movi ng it 90 degr ees clockwise from start to e nd position. 4 Press the but[...]

ENWW 4-19 Printing o n cards and smaller-sized m edia 1 Raise the output tray and r emove any me dia from the inp ut tray. 2 Insert u p to 60 cards, or a stack of medi a that does not ex ceed the height of the paper widt h gui de, pr int-si de down along t he righ t side of the i nput tray un til it stops . 3 Open the small medi a guide by movi ng [...]

4-20 ENWW 7 For Windows: i Open the printer driver (see “Pr inting a d ocument” ). ii Click t he Paper/Quality tab. iii Select the s ize of the car ds from the Size i s drop-down li st. For instr uctions on pr inting custom -sized cards , see “Pr inting on cu stom-sized pa per” . iv Select t he paper typ e from the T y pe is drop-do wn list[...]

ENWW 4-21 Pr inti ng dig ital phot ograph s Printing w ith si x -ink col or Your prin ter can print with six-ink c olor to enhance the quality of printed photo graphs. To do six-ink color print ing, a photo an d a color pri nt cartridge m ust be inst alled together. To replac e the black prin t cartridge with t he photo prin t cartridge, see “Ins[...]

4-22 ENWW Understanding digital pho tography technologies In additio n to six-ink c olor printing , the printer softw are offers se veral features for printing digital phot ographs.  PhotoR Et prin ting  4800 x 12 00 optimized dpi  Pri nti ng Exif Pr int-enhanc ed photographs PhotoREt printing PhotoR Et offers the bes t combination of prin[...]

ENWW 4-23 HP photo i maging softw are HP pho to imaging softwa re is a Wi ndows software application for viewing an d editing ima ge files. Y ou can print i mages, send images by e-m ail or fax, upl oad images to a website, or use images i n printing pr ojects with the HP Pho to View Center . To install it, i nsert the Star ter CD, click t he HP Ph[...]

4-24 ENWW Printing borde rless Border less printin g lets you print to the edges of certain pa per types and a r ange of standa rd paper s izes from A6 (1 05 b y 148 mm) to A3 (297 by 420 mm). The printer ca n also prin t on 4-by-6 inch photo paper . If you are pr inting photos, you can enha nce them by printi ng in six-ink c olor printing mode. S [...]

ENWW 4-25 For Macintosh 1 Load the ap propriate pape r: • If you ar e printing one or just a few sh eets, you ca n use the front o r rear manual fe ed slot. If s o, continue w ith the steps below and load th e paper in a later step. • If you are u sing the input tr ay, see “Load ing media in the input tray” . 2 Open the file you wish t o pr[...]

4-26 ENWW Printing o n both sides (du plexing) Guidelines for prin ting on both sides of the paper  See “U nderstanding specificatio ns f or su ppor ted media” fo r sizes a nd types of m edia support ed by the auto-d uplex unit. Fo r unsupported media types, print on both s ides manually .  Increasin g the dry time m ay preven t ink smudg[...]

ENWW 4-27 Performin g manual duplexing You can pr int on both side s of a sheet of paper by manually turning th e paper over and fee ding it int o the printer ag ain. For Window s 1 Load the ap propriate pape r (see “Loadin g media in the input tray ” ). 2 Open the printer driver (see “Pr inting a docume nt” ). 3 Click t he Finishing tab. 4[...]

4-28 ENWW Performin g auto-duplexing You can print on both sides of a she et of paper au tomatically when t he auto-dupl ex unit is install ed on the printer (see “Install ing the auto- duple x uni t” ). A dvantages of using the auto-duplex unit  Print o n both sides of a page without manu ally reloadi ng the page.  Print l ong document s[...]

ENWW 4-29 Printing m ultiple pages on a single sheet of pap er You can print multiple pages of a do cument on a s ingle sheet of paper. The p r inter software automat ically resizes the document tex t and images to fit on the pri nted page. For Window s 1 Load the ap propriate pape r (see “Loadin g media in the input tray ” ). 2 Open the printe[...]

4-30 ENWW Pr inti ng book let s Booklet printing au tomatically arr anges and res izes the pages of a documen t so when the document is folded in to a booklet, the page order is correct. Performin g manual booklet pr inting For Window s 1 Load the ap propriate pape r (see “Loadin g media in the input tray ” ). 2 Open the printer driver (see “[...]

ENWW 4-31 Performin g automatic booklet prin ting You can print bookl ets automatical ly when the auto- duplex unit i s installed on the printer (se e “Installi ng the auto-dupl e x un it” ). For Window s 1 Load the ap propriate pape r (see “Loadin g media in the input tray ” ). 2 Open the printer driver (see “Pr inting a docume nt” ). [...]

4-32 ENWW Printing p osters You can enlarge your document from a single page to multiple tiles that can b e pasted together into a poster. Y ou can use t his feature to en large a singl e-page docume nt to many tiles de pending on the size of your document. For Window s 1 Load the ap propriate med ia into the in put tray (see “L oading media in t[...]

ENWW 4-33 Pr inti ng ban ners You can print larg e images and bold, oversi zed fonts on con tinuous f eeds of paper . For Window s 1 Load the ap propriate med ia (see “Load ing media in the input tray” ). Make su re the unattached edge is on t op of the paper s tack pointing towards the pri nter. 2 If your sof tware program includes a ban ner-p[...]

4-34 ENWW Printing lab els For Window s 1 Fan the e dges of the la bel sheets to separate them , and then ali gn the label edge s. 2 Load up to 20 label she ets, label side do wn, in the inpu t tray (see “Loadi ng media in t he input tra y” ). 3 Open the printer driver (see “Pr inting a docume nt” ). 4 Select A 4 or US Lette r pap er size. [...]

ENWW 4-35 Printing iro n-on transfers To print iron-on transfers 1 Load iro n-on transfer pa per in the input tray print-si de down (see “Load ing media in the input tra y” ). 2 If your sof tware program includes a ir on-on transfe r feature, foll ow the instruct ions provid ed with the so ftware program. O therwise, foll ow the instructi ons b[...]

4-36 ENWW Cancelling a prin t job You can cancel a prin t job in two way s:  Press the Cancel button on the front p anel of the prin ter. The prin t job stops i mmediately. Pressing the Cancel button cl ears the job currently b eing proc essed by the printer. It does not a ffec t jobs waiti ng to be proc esse d.  It is als o possible to cance[...]

ENWW 4-37 Printing from MS- DOS softw are prog rams When pr inting from MS- DOS, you can adjust printer s ettings in two wa ys: in HP De skjet Control P anel for DOS and from within y our DOS appl ication’s print er driver. You ha ve access to many print er features thro ugh applicat ion-specific DOS printer drivers; however , some software manuf[...]

5-1 ENWW 5 Using the Toolbox The Toolb ox provides status and m aintenance info rmation abou t your printer. I t also provid es access to documenta tion and onli ne help tool s for so lving printer problems. After in stalling the printer softw are, you can op en the Toolb ox by clicking S tart , pointing to Programs , hp deskjet 9600 ser ies , an d[...]

ENWW 5-2 Information tab The I nf ormation tab let s you registe r the printer and display p rinter hardwa re information . It also pr ovides acce ss to onlin e troubleshooti ng through HP Instant Suppor t, as well as informat ion about you r pr inter usage, us ing the printer , troubleshoo ting, and contac ting HP. HP Instant S upport HP Instan t [...]

5-3 ENWW Using my Pr intMileage myPrintMi leage allow s you to keep trac k of your print er usage in formation, suc h as ink and media us age patterns. T his can help you plan you r purchase o f supplies. myPrin tMileage cons ists of two p arts:  myPr intMil eage webs ite  myPrintMi leage AutoS end. This is a u tility that pe riodically upd a[...]

ENWW 5-4 Printer Serv ices tab The P rinter Services tab pr ovides utilitie s that help y ou maintain and t est your pri nter. You can ali gn and clean yo ur print car tridges, or pri nt a demo page. Click this button... To.. . Align Print Cartridges Align th e print car tridges. See “Al igning the pri nt car tridges” for more infor mation . Cl[...]

5-5 ENWW Using the HP In kjet Toolbox (Macintosh) For Mac O S 9.2 and O S X (10.1 and l ater), the HP Inkj et Toolbox co ntains tools to calibrate the prin ter, clean the p rint cartridges, p rint a test page , and find webs ite support in formation. Display ing the HP Inkj e t T oolbox 1 Double - cl ick the Macintosh HD icon on the desktop. 2 Mac [...]

ENWW 6-1 6 Troubleshooting This cha pter provides s olutions to co mmon printer p roblems such as paper jams o r software insta l lation issu es, and printin g problems such as bo r d erless or photo printing prob lems. If your pr inter is not o perating prope rly and these suggestion s do not solve the problem, tr y to print a d iagnostic page and[...]

6-2 ENWW After you ha ve tried these steps , see the foll owing section s for informati on about more spec ific problem s.  T ro ub lesho oting installa tion issues  Cali brat ing colo r  Resolving pr inter problems  Resolving pr inting problems (inclu d es pri nt-qu a lity is sues)  Resolv ing c olor pr ob lems  Resolving photo p[...]

ENWW 6-3 Pr inti ng a de mo pa ge Printing a demo pag e without be ing connec ted to a com puter verifies whether t he printer is set up correc tly. 1 Make su re the printer is turned on. 2 Press and hold the Powe r button, press the Resume b utton once, an d then release the Power bu tton. The printe r prints a demo page. Printing a d iagnostic pa[...]

6-4 ENWW Troubleshoo ting installat ion issues If you had trouble instal ling the print er, check the following i tems . Hardw are installation issues  Press the Power button to turn off the pr inter, wait a few sec onds, and th en press the Power bu tton to turn it on again. Also s ee “P ower cannot be tur ned on” for o ther power-rela ted [...]

ENWW 6-5 USB installatio n failed or nothin g prints through U SB  Make su re your comp uter has a US B port and is properly co nfigured to use a USB conne ction.  Make su re your oper ating system sup ports USB conn ection, such a s Windows 98, M e, 2000, or XP. Windows NT 4. 0 does not su pport USB conn ection.  Make su re the USB cabl e[...]

6-6 ENWW Clearing jams Use the fol lowing metho ds to locate and clear a paper j am. For informati on on how to av oid jams, s ee “Tips for av oidin g paper jams” .  Remove th e rear access panel, pul l out any jamme d paper, and then reinsert the rear access panel.  Remove th e rear cover from the auto-dupl ex unit (if inst alled), remov[...]

ENWW 6-7  Lift up the output tray and remove any j amme d paper from the input tray.  Open the top cover. Th e print cartridge c arriage shoul d return to the r i ght side of the printer. If the carria ge does not retu r n to the right side, turn off th e printer, and then move the carri age to the ri ght. Pull any jamm ed paper t owards you.[...]

6-8 ENWW Calibrating colo r Calibra ting color is only necess ary when prin ted colors have visibl y shifted tow ards yell ow, cyan, or magenta, or the re is a ting e of color in t he gray sh ades. If the col or-related pro blem still persists after performing a col or calibrati on, the problem may be cause d by a low or empty print car tridge. Che[...]

ENWW 6-9 Resolv ing printer prob lems Printer shuts down unex pectedly  Check the power See “P ower canno t be tur ned on” .  Check the printer vents The pr inter vents are l ocated on the sides of the printer. If the printer ve nts are cover ed and the pr inter overhe ats, it automatic ally turns o ff. Make sure the v ents are not co ver[...]

6-10 ENWW Printer is not responding (nothing prints )  Check the printer lights If the Powe r light is blink ing, be patie nt. Complex do cuments co ntaining many fo nts, graphic s, or color pho tos take longer to begin print ing. If the Powe r li ght is blinki ng, the pri nter i s proces sing in forma tion . See “Pr inter lights reference” [...]

ENWW 6-1 1  Make sure the print to file option is not selected in the printer driver If the pri nt to file option is selected i n the printer d r iver, the prin t job is saved to a file on your c omputer and not p rinted on paper . • Windows: From t he software appl ication, clic k File , and then c lick Print . Make sure the Print to file opt[...]

6-12 ENWW  Check the USB port Unplug the printer from the USB port, wait a few seconds, and then plug it b ack in. If that does not h elp, try plugg ing the cabl e into another US B port.  Check for conflicts with port-sharing devices If you are u sing a parallel ca ble, make sur e your printer is connected dir ectly to the paral lel port. Av[...]

ENWW 6-13 Printer takes a long time to print To enhan ce the perform ance of your pri nter, check th e following:  Multiple softw are a p plications a re open If mult iple applicati ons are open, t he computer may not have sufficient re sources f or the printer to print at its optimum speed. T o increase p rinter speed , close all unu sed softwa[...]

6-14 ENWW  Check the print cartri dges • If the pri nt cartridge lig hts are on or blinking, see “P rinter ligh ts ref ere nce” . • A print cartridge ma y be low or o ut of ink. Chec k the print c artridge ink levels. • Windows: See “Using t he T oolbo x” . • Macintosh: See “Displ a yi ng the HP Inkj et T ool bo x” . Replace [...]

ENWW 6-15 Resolv ing printing problems A blank page pri nted  Check the print cartri dges • If the pri nt cartridge lig hts are on or blinking, see “P rinter ligh ts ref ere nce” . • Each new print cartridg e is packaged with protectiv e tape coverin g the ink nozzles . Check ea ch print ca r tridge and make sure the p r otective t ape i[...]

6-16 ENWW Something on the page is missing or incor rect  Check the margin settings Make su re the margin sett ings for the document do not e xceed the pri ntable area of th e printer .  Make sure the printer is se lected When you print your fi le, make sure the printer i s selected in the printer men u. To set t he printer as the default pri[...]

ENWW 6-17 Ink is sme aring  Make sure the printout has time to dry When pr inting documents that use a lot of ink, you mu st allow the do cument more ti me to dry befo re handling it. This is especially t rue for trans parencies. The Norma l print quality se tting in the pri nter driver is designed to opti mize both dry time and speed . This mod[...]

6-18 ENWW Ink is not filling the text or graphics compl etely  Check the print cartri dges • If the pri nt cartridge lig hts are on or blinking, see “P rinter ligh ts ref ere nce” . • A print cartridge ma y be low or o ut of ink. Chec k the print c artridge ink levels. • Windows: See “Using t he T oolbo x” . • Macintosh: See “D[...]

ENWW 6-19 Text is jagge d at the edges (not smooth)  Check the type of font chosen Some sof tware applic ations use c ustom fonts that have ja gged edges wh en enlarged or printed. If you are prin ting a bitmap im age of text, it m ay have jagged ed ges when skewed, enlarge d or printed. By using TrueTy pe ™ fonts you can ensure that the p rin[...]

6-20 ENWW Meaningless characters a re printed  Check the cable connec tion A comm on cause for nonsens e characte rs is a po or cable co nnection be tween the printe r and comp uter.  Make sure the printer is se lected When you print your fi le, make sure the printer i s selected in the printer men u. To set t he printer as the default prin t[...]

ENWW 6-21 Resolv ing colo r problems Printout is faded or colors a re dull  Check the print quality setting The Fast opti ons use less ink and print at a faste r rate, which is go od for printing dra fts. To achiev e a better color ed printout , select Normal , Best , or M a ximum d pi pr int quality in the prin ter driver.  Check the paper t[...]

6-22 ENWW  Check the print cartri dges • If you refil led your print c artridges, HP d oes not recomm end or support r efilled print cartri dges. Refillin g processes and the use o f incompatib le inks may disrupt the intricate printing sy stem, potential ly resulting in reduced pr int quality an d even prin ter damage. T o order an orig inal [...]

ENWW 6-23 Resolv ing ph oto printing pro blems Also s ee “Reso lving color prob lem s ” for additional trou bleshooting informatio n.  Make sure you are printing on the correct side of the media • Load medi a print-side dow n in the input tray and front manual feed slot . • Load medi a print-side up in the rear man ual feed slot.  Che[...]

6-24 ENWW Resolv ing bo r derless p r intin g problems  Check the print settings 1 Open the printer driver (see “Pr inting a d ocument” ). 2 From the Paper/Quality tab (Win dows) or the Paper T ype/Qual ity panel (Maci ntosh), check the fo ll owing se ttings: • Verify tha t the paper s i ze specified i n the driver m atches the size o f th[...]

ENWW 6-25 Resolv ing ban ner printing problem s  Make sure the paper is loade d correctly • Unfold and refold the pa per when several sheets feed in to the printer a t once. • Make su re the unattache d edge of the ba nner paper sta ck is on top an d facing the printer . • Verify tha t the correct pape r for banne r pr inting is used . [...]

6-26 ENWW Resolv ing med ia handling problem s Media feed problem s  Print media is ja mmed in the printer See “C learing j ams” for ins tructions on clearing a ja m.  Make sure the media is loaded correctly •S e e “ Loading media i n the input tray ” or “Pr inting with th e front or rear manual f eed slot” . • Make su r e the[...]

ENWW 6-27 Res olving au tomat ic tw o-side d pri nting prob lems  Paper jam occ urs inside the auto-duplex unit See “C learing j ams” for inst ructions.  Option for printing on both sides cannot be selected • Make su re the auto-dupl ex unit is atta ched to the pr inter. • Make su re the auto-dupl ex unit is ena bled in the pri nter d[...]

6-28 ENWW Resolv ing network printing prob lems If you ar e using an HP Jetdi rect externa l pri nt server, pri nt its configurat ion page to ch eck the operatio n of the print s erver and to ver ify network configu ration settings . Please refer to the Jetdirect Administrato r 's G uide that comes with the print ser ver. If you ar e having di[...]

ENWW 7-1 7 Printer lights reference The printe r lights indi cate printer status and are useful for diag nosing printi ng problems. Th is chapt er provi des a list of p rinter lights, wha t they indica te, and what actio n to take if nece ssary. For the location of each printer light, see “F ront vie w” . Printer light indica tion Explanation a[...]

7-2 ENWW Power light b links twice, stays off, then repeat s the patte rn. Printer is cancellin g a print job.  No action require d. Pow er light on, Resu me light blinks. Chec k for one of th e follow ing conditio ns:  Printer is w aiting for special media to dry. Press the Res ume button if y ou do not want t o wait. You can change th e dry[...]

ENWW 7-3 All printer l ights blink to gether. Hardware erro r.  Make sure there is n o paper jam i n the print er (see “Clearing j ams” ).  If you c annot resu me the print j ob, canc el the prin t job. Turn off th e printer, t urn it back on, a nd then try to print again. I f the proble m persists , turn off the printer and discon nect t[...]

7-4 ENWW Right pri nt cartridge l ight blinks , Pow e r light on. Black o r photo pri nt cartridge i s low on in k.  Replace the print c artridge soon . See “Instal ling or replaci ng the print cartridges” .  You can s til l p r int with one pri nt c artri dg e. Se e “Printin g with a single p rint car tridg e” . Left and rig ht print[...]

ENWW 8-1 8 HP supplies and accessories You can order HP supp lies and acce ssories fr o m the HP World Wide Web. Vis it HPshoppi ng.com ( http ://www .hpshoppi ng.com ) for m ore informatio n. You can al so order printin g supplies us ing the Toolbox . Ordering print ing supplies throu gh the Toolbo x The Toolb ox lets yo u order print cartridges d[...]

8-2 ENWW A ccessories Two-sided printing accessory HP auto-d uplex unit C 8248A Parallel cable HP IEEE-1 284 A-B par al le l cable (2 m) C2950A HP IEEE-1 284 A-B par al le l cable (3 m) C2951A USB cable HP US B A-B (2 m) C6518A HP US B A-B (3 m) C6520A Netw o rk interface HP Jetdi rect 175X exte rnal print se rver (USB) J 6035C HP Jetdi rect 310X e[...]

ENWW 8-3 Supplies Print cartridges Black C 66 56 A (19 ml ) Color C66 57 A ( 17 ml) Photo C66 58 A (17 ml ) HP Bright Whi te Inkjet Paper A3, 200 s heets: 297 by 420 mm C1858A US B siz e, 200 sheet s: 11 by 17 inc hes C1857A US Lett er, 250 sheets: 8.5 by 11 inche s HPB250 US Lett er, 500 sheets: 8.5 by 11 inche s HPB1124 A4, 200 s heets: 210 by 29[...]

8-4 ENWW HP E very day P hoto Paper Semi-g loss, A4, 100 she ets: 210 by 29 7 mm Q2510A Semi-g loss, A4, 100 she ets: 210 by 29 7 mm Q2511A Semi-g loss, A4, 25 shee ts: 210 by 297 mm C7006A Semi-g loss, US Letter, 10 0 sheets: 8.5 by 11 inches Q2509A Semi-g loss, US Letter, 25 sheets: 8.5 b y 11 inches C6 983A Semi-g loss, US Letter, 75 sheets: 8.5[...]

ENWW 8-5 HP Linen Greeting Cards Ivory (ha l f-fo ld), US Letter, 20 cards: 8.5 b y 11 i nches Q1787A White ( half-fold), US Let ter, 20 card s: 8.5 by 11 inches Q1788A HP Prem ium High-Gl oss Film US Letter , 20 sheets: 8 .5 by 11 inches Q1973A HP Premium Inkjet Transparencies A4, 20 sh eets: 210 by 297 mm C3832A A4, 50 sh eets: 210 by 297 mm C383[...]

9-1 ENWW 9 Customer support The info r mati on in “T r oub les hooting” and “ Printer lights ref e rence” sugges ts solutions to comm on problems. If your printer is not operati ng properly and the suggesti ons do not so lve your pr oblem, try us ing one of the following su pport service s to obtain ass istance. Toolbox Clicki ng the T roub[...]

ENWW 9-2 HP telephone su pport During the wa rranty period, you may obtain assista nce from the HP Custome r Care Center. For the num ber to call, s ee the suppor t guide that cam e in the box with your prin ter. To help our Customer C are Center repre sentatives se rve you better , have the fol l owing informat ion ready b efore ca lling: 1 Print [...]

9-3 ENWW Hew lett-Packard Limited Warranty Statement Ext ent of Limi ted W arr anty 1 Hewlett-Packard warr ants to the end-user custome r that the HP products spec i fied above will be free from defect s in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. 2 For software produ[...]

ENWW 10-1 10 Printer specifications Print Metho d Drop-on-d emand ther mal inkjet printing Print Speed* (Letter/A4) Plain Paper Fast Draf t Fast Normal Normal Best Black Tex t 20 ppm 8 ppm 7 ppm 0.6 ppm Mixed Te xt Colo r 15 pp m 6.5 p pm 4 ppm 0.6 ppm Full Page Color 4 ppm 2 ppm 1 ppm 0.3 ppm (10 by 15 c m) Pho to Pape r Color Pho to 1 ppm 0.7 ppm[...]

10-2 ENWW Recomm ended Med i a Weight Paper : 65 to 1 35 g/m 2 (17 to 36 lb bo nd) us ing i nput tra y or f ront manual feed slot, an d up to 28 0 g/m 2 (74 lb bond) us ing rear man ual feed slot Envelopes : 75 to 90 g/m 2 (20 to 24 l b bond) Cards : 110 t o 200 g/m 2 (110 lb index ) using rear m anual fee d slot I/O Interface IEEE 1284-Cent ronics[...]

ENWW A-1 A Regulatory information FCC statemen t The U.S. Federal Commu nications C ommission (i n 47 cfr 15. 105) has s pecified that the following notices be br ought to the att ention of users of this product. This dev i ce complies wi th part 15 of the FCC r ules. Operatio n is subject to th e following two conditi ons: (1) This device may not [...]

A- 2 ENWW LEDs classification Energy consumptio n Energy Star is a US- registered ser vice mark of United State s Environmen tal Protection Agency. EMI statement ( Korea) EMI statement ( Japan) Declaration of C onformity statement /Normes de sécurité (Canada) This digi tal apparatus do es not exceed the Cl ass B limits for radio noise emi ssions [...]

ENWW A-3[...]

I-1 ENWW Index Numerics 4800 x 1200 opt i mized dpi 4-21, 4-22, 4-24 A accessibility 1-3 accessories ordering information 8-1 warranty 9-3 auto-duplex unit advantages of using 4-28 installing 3-1 parts and description 2-3 removing 3-1 troubleshooting 6-27 using 4-28 automatic paper-type s ensor 4-9 auto-on printing 1-1 B banners, printing 4-33 book[...]

ENWW I-2 printing on custom-s i zed paper 4-17 printing on envelopes 4-18 printing on HP media 4-16 printing on transparencies 4-16 printing on various types 4-16 supported sizes 4 -2 supported types 4-4 supported weights and capacities 4-5 tips for selecting and using 4-1 memory, inc l uded 10-2 minimize margins 4-11 minimum margins 4-6 MS-DOS, pr[...]

I-3 ENWW release buttons 2-2 rear manual feed slot description 2-2 printing 4-14 regulatory information A-1 resolution, printer 10-1 Resume button 2-1 Resume light 2-1 S safe ty info rmatio n setup poster 1-2 small media guide description 2-1 using 4-18, 4-19 smart software features 4-11 software changing current print settings 4-13 changing defaul[...]