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HP (Hewlett-Packard) Agent-Desktop-Laptop Computer manual

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Table of contents for the manual

  • Page 1

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 1 - Agent Desktop / Laptop Inst allation Instructions Version 2/12/2009 NOTE: [...]

  • Page 2

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 2 - Summary of Changes Version Changes 9/20/2007 • NC6400 Laptop is incorpo [...]

  • Page 3

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 3 - Version Changes 1/12/09 In Section 3, part 1 “Workstation Installation?[...]

  • Page 4

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 4 - Table of Contents: Section: Title: Pages: 1 Data Backup Process 5-8 2 Hard[...]

  • Page 5

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 5 - Section 1 - Data Backup Process These steps must be performed prior to rep[...]

  • Page 6

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 6 - 16. Click on the NEW FOLDER and press “F2” to rename it 17. Change the[...]

  • Page 7

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 7 - Step 4: Backup Favorites 1. In the H:R ELOADBACKUP folder, open the folde[...]

  • Page 8

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 8 - If Quicken is not located in My Docum ents (i.e. Program F ilesQuicken), [...]

  • Page 9

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 9 - Section 2 - Hardware Setup (New and Replacements) This section is divided [...]

  • Page 10

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 10 - New System 1. Unbox the new DC7100 / DC7600/DC77 00 or DC7800 workstation[...]

  • Page 11

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 11 - Replacement System 1. Before packing up the old Laptop and/or Do cking St[...]

  • Page 12

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 12 - Remove these scre ws C over r emoved 4. Remove the three (3) screws from [...]

  • Page 13

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 13 - Section 3 – Part 1: Workstation Installation (Customization) ** STOP - [...]

  • Page 14

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 14 - • If the machine fails to sync, you may get the following screen: • C[...]

  • Page 15

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 15 - • There are some possible error messag es that may occur during this st[...]

  • Page 16

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 16 - Section 3 - Part 2: Tailoring and Catch-Up 1. When the computer returns t[...]

  • Page 17

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 17 - 14. Click on “Start,” “Run,” an d Type server nameCCUTILSBKDi[...]

  • Page 18

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 18 - Section 4 - Peripheral Installation / Move Self Install Utility (SIU) To [...]

  • Page 19

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 19 - Section 5 - Office Verification (Agent/Staff Logon) Upon completion of th[...]

  • Page 20

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 20 - Setting Beginning of Day (BOD) Prin ter — It is recommended to set BOD [...]

  • Page 21

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 21 - Section 6 – AS / TS Installers Guide to Map Network Drive • Use an AI[...]

  • Page 22

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 22 - Appendix A: Agent Reassignment (Agent Moves) NOTE: The following agent re[...]

  • Page 23

    Agent Desktop / Laptop – Ne w or Replacement Installation Instructions Version 2/12/2009 Agent Desktop / Laptop Installation Instructions FOR INTERNAL STATE FARM USE ONLY Contains CONFIDENTIAL information which may not be used withou t express written author ization. - 23 - Agent Drop Sheet – Leave with Agent While we make every effort to ensur[...]