HP (Hewlett-Packard) B5Z56UARABA manual

HP Pavilion g7 Notebook PC Maintenance and Service Guide[...]

© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Com pany under license. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information c[...]

Safety warning notice WARNING! To red uce the po ssibility o f heat-re lated in juries or of overheating the device, do not place the device directly on your lap or obstruct t he device air vents. Use the device only on a hard , flat surface. Do not allow another hard surface, such as an adjoining o ptional printer, or a soft surface, such as pillo[...]

iv Safety warning notice ENWW[...]

Table of contents 1 Product description .......... ... ............... ........... ............. .............. ........... ............. .............. ... 1 2 External component identification .......... .......... ............ ............. .......... ............ .......... ........ 5 Finding your har dware and softwa re informatio n ..........[...]

Computer feet ... .......... ........ .......... ......... .......... ........ .......... ......... .......... ........ .......... 32 Battery . .......... .......... ........... .......... ........ .......... ........... .......... .......... ......... .......... ..... 33 Service door ...... ........ ........... ........ ........ ........... ......[...]

Restore an d recove ry ........ .......... .......... ........... .......... ......... .......... ........... .......... ........... ...... .... 87 Using Windo ws Refresh for qui ck and eas y recovery ...... ........... ........... ............. .......... 88 Remove ever ything and reinsta ll Wi ndows ...... ........................................[...]

viii ENWW[...]

1 Product description Category Description Produc t Name HP Pavilion g7 Notebook PC Processo rs AMD A10-4600M processor (3.2 GH z/2.3 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W) AMD A8-4500M processor (2 .8 GHz/1.9 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W) AMD A6-4400M processor (3 .2 GHz/2.7 GHz, 1600 MHz/1.0 MB L2 cache, DDR3,[...]

Category Description Supports dual-channel memory Supports up to 8 GB of system RAM DDR3-1600 MHz, PC3-12800 Supports the following configurations: ● 8192 MB total system m emory (4096 MB × 2), no support for 32 bit operating system s ● 6144 MB total system m emory (4096 MB × 1 + 2048 MB × 1), no support for 32 bit operating systems ● 4096[...]

Category Description Supports Microsoft® P remium requirements HP TrueVision HD camera (fixed, no t ilt) with activity LED, USB 2.0, M-JPEG, 1280 x 720 by 30 frames per second Ethernet Integrated 10/100 network interface card (NIC) Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into[...]

Category Description Power requirements AC adapter: ● 90 W RC V HP Smart AC adapter with PFC and localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connect or) (for computer models equipped with a graphics subsystem with switchable discrete memory only) ● 65 W RC V HP Smart AC adapter with localized cable plug support [...]

2 External component identification Finding your hardware an d software information Locating hardware To find out what hardware is installed on your computer : 1. From the Start screen, type c , and then select Control Panel . 2. Select System and Security , and then in the System ar ea, click Device Manager . A list displays all the devi ces insta[...]

Item Component Description (2) Internal microphone Records sound. (3) Webcam Records video and captures still photographs. To use the webcam, from the Start screen type c , and then select Cybe rLink Y ouCam . (4) Webcam light On: The webcam is in use. *The antennas are not visible from the outside of the comput er. For optimal trans mission, keep [...]

Top Buttons and speakers Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is in th e Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. CAUTION: Pressing and holding down t[...]

Keys Component Description (1) esc key Displays system inform ation when pressed in combination with the fn key. (2) fn key Displays system inform ation when pressed in combination with the esc key. (3) Windows 8 logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system func tions. (5) Windows 8 applications key Displ[...]

Lights Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep s tate, which is an energy-saving mode. The comp uter shuts off power to the display and other unneeded compo nents. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amo[...]

TouchPad Component Descriptio n (1) TouchPad on/off button Turn s the TouchPad on or off. (2) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen p ointer and selects or activates items on the screen. The TouchPad also supports edge-swipe gestures. (4) Left TouchPad button Functions like[...]

Left side Component Descript ion (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle o n an d off during routine operation. (3) [...]

Component Descript ion (7) Audio-out (headphone) jack Connects option al powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environment[...]

Component Description (5) Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. (6) USB 2.0 port Connects an option al USB 2.0 compatible device. (7) AC adapter light ● White: The AC adapter is co nnected and the battery is charged. ● Blinking white: The battery[...]

Bottom components Component Descript ion (1) Battery bay Holds the battery. (2) Battery release latch Releases th e battery from the battery bay. (3) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan s tarts up automatically to cool internal components and preven t overheating. It is normal for the internal fan to cycl e [...]

3 Illustrated parts catalog Service label When ordering pa rts or reques ti ng information, pro vide the compu ter serial numb er and mode l description provided on the service label. The serv ice label is l ocated insid e the battery bay. It is necessary to remove the battery to obtain these numbers. See Battery on page 33 for battery removal inst[...]

Computer major components 16 Chapter 3 Illustra ted parts ca talog ENWW[...]

Item Componen t Spare part number (1) 43.9 cm (17.3 in), HD+, LED , SVA BrightView display as sembly: The display assembly is spared at the subcomponent le vel only. NOTE: For a full list of display spare parts, see Display assembly subcomponents on page 20 . (2) Key board , with black finish (includes keyboard cable): ● For use in the Adriatic R[...]

Item Componen t Spare part number ● For use only with computer models eq uipped with UMA video memory and FreeDOS 1.0 683029-001 ● For use only with computer models equi pped with 1 GB of dedicated switchable discrete video memory and Windows 8 Standard 683030-501 ● For use only with computer models equi pped with 1 GB of dedicated switchable[...]

Item Componen t Spare part number ● 500 GB, 7200 rpm 634925-001 ● 500 GB, 5400 rpm 669299-001 ● 320 GB, 7200 rpm 641672-001 ● 320 GB, 5400 rpm 622643-001 Hard Drive Hardware Kit , not illustrated (includes ha rd drive bracket and bracket screws, cable, and two bumpers) 682745-001 (19) Memory modules (two, DDR 3-1600 MHz, PC3-12800): ● 4 G[...]

Display assembly subcomponents Item Componen t Spare part number (1) Displ ay be zel 682741-001 (2) Webcam/microphone module HD 703461-001 (3) Displ ay Hing e Kit (includes left an d right display hinges and brackets) 682746-001 (4) 43.9 cm (17.3 in), HD+, LED , SVA BrightView display p anel 682755-001 (5) Antenna Kit (includes l eft and right wire[...]

Mass storage devices Item Componen t Spare part number (1) Optical drive (includes bezel and bracket): ● Blu-ray ROM DVD±R/RW Super Multi Double-Lay er Drive 682750-001 ● DVD±RW Super Multi Double-Layer Combination Drive 682749-001 (2) Hard drive (9.5 m m (0.37 in) × 6.35 cm (2 .50 in) SATA, does not include hard drive bumpers , bracket, or [...]

Miscellaneous parts Component Spare part n umber HP Smart AC adapter: ● 90 W RC V HP Smart AC adapter with Power Fa ctor Correction (PFC) (for computer models equipped with a graphics subsystem with switchable discrete memory only) 693712-001 ● 65 W RC V HP Smart AC adapter (for computer models equipped with a graphics subsystem with UMA memory[...]

Spare part number Description 634925-001 500 GB, 7200 rpm hard drive (9.5 m m (0.37 in) × 6.35 cm (2.50 in) SATA, does not incl ude hard drive bumpers, bracket, or cable) 637193-001 RTC battery 641369-001 4 GB memory module (DDR3-1600 MHz, PC3-12800) 641672-001 320 GB, 7200 rpm hard drive (9.5 m m (0.37 in) × 6.35 cm (2.50 in) SATA, does not incl[...]

Spare part number Description 682754-001 Plastics Kit (includes service door) 682755-001 43.9 cm (17.3 in), H D+, LED, SVA BrightView display panel 682757-001 Screw Kit 682758-001 Display Screw Kit 682759-001 Speaker Kit (includes left and right speakers and cable) 682760-001 Top cover, bright purple (includes TouchPad) 682761-001 Top cover, ruby r[...]

Spare part number Description 699146-001 Keyboard with black finish for use in the United States (includes cable) 699146-031 Keyboard with black finish for use in the United Kingdom (includes cable) 699146-041 Keyboard with black finish for use in Germany (includes cable) 699146-051 Keyboard with black finish for use in France (includes cable) 6991[...]

4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the fo llowing tools to comple te the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdriver s Service considerations The following sections include some of the cons iderations t[...]

Drive handling CAUTION: Drives are fragile components that mu st be handled with care. T o prevent damage to the computer, damage to a drive, or loss of informat ion, observe thes e precautions: Before removing or inserting a hard drive, shut down the computer. Before handling a drive, be sure that you are discharged of static electric ity. While h[...]

CAUTION: A product can be d egraded by as little as 700 V. Typical electrostatic voltage levels Relative humid ity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vi[...]

Packaging and transporting guidelines Follow these grounding guidelin es when packaging and transporting equipment : ● To avoid hand contact, transport produc ts in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and as semblies with conductive or ap proved containers or packa ging. ● Keep ESD-sensitive parts i n their contai[...]

Equipment guidelines Grounding equipment must include either a wr ist st rap or a foot st rap at a grounded workstat ion. ● When seated, wear a wrist strap connected to a gr ounded system. Wrist stra ps ar e flexible stra ps with a minimum of one megohm ± 10% resistance in the ground cords. To provid e proper gro und, wear a strap snugly against[...]

Component replacement procedures This chapter provides remova l and replace ment procedures . IMPORTANT: There may be as many a s 67 screws that must be removed, replaced, or loosened when servicing th e computer. Make special n ote of each scre w and screw lock size and location d uring removal and replacement. Service label When ordering pa rts o[...]

Computer feet Description Spare part number Rubber Feet Ki t 680563-001 The comp uter feet are adhesive- backed rubbe r p ads. There are f our rubber feet that a ttach to the base enclosure in the locations i llustrated below. 32 Chapter 4 Removal and rep lacement procedures ENWW[...]

Battery Description Spare part n umber 6 cell, 55 Whr, 2.55 Ah, Li-ion battery (select models onl y) 593554-001 6 cell, 47 Whr, 2.20 Ah, Li-ion battery 593553-001 Before disassem bling the computer , follow these s teps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mpu[...]

Service door Description Spare part number Plastics Kit (contains the service do or) 682754-001 Before removing the service door, follow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugging the power co rd from the AC outlet and then un[...]

Optical drive NOTE: The optical drive spare pa rt kit includes a bezel and bracket. Description Spare part n umber Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 682750-001 DVD±RW and CD-RW Super Multi Double-Lay er Combination Drive 682749-001 Before removing the optical driv e, follow these steps: 1. Shut down the computer. 2. Disconnect a[...]

3. Pull the optical drive (3) out from the front until the optical drive is completely re moved from t he computer. 4. Remove the two Phillips M2.0 x 3.0 screws (1) that secure the optical dr ive bracket to the optical drive and then remove the bracke t (2) from the optical drive. 36 Chapter 4 Removal and rep lacement procedures ENWW[...]

5. Insert a straightened paper clip into the rele ase access opening (1) in the bezel. 6. Press the release tab (2) and remove the bezel from the tab side (3) . 7. Remove the beze l (4) from the optical drive. Reverse this procedure to reassemb le and install the opti cal drive. ENWW Component replacement proced ures 37[...]

Hard drive NOTE: The hard drive spa re part kit does not inc lude the hard drive ca ble, hard drive bumpers, or hard drive bracket and s crews. Description Spare part n umber 9.5 mm (0.37 in) × 6.35 cm (2.50 i n) SATA 1 TB, 5400 rpm 676521-001 750 GB, 7200 rpm 633252-001 750 GB, 5400 rpm 634250-001 640 GB, 5400 rpm 669300-001 500 GB, 7200 rpm 6349[...]

2. Lift the hard drive at an angle (2) , and then remove the hard drive (3) . 3. Disconnect the hard drive cab le (1) . Remove the front bumper (2) and ba ck bumper (3) . 4. Remove the four Phillips M3.0×3.5 screws (4) , and then remove the bracket (5) from the hard drive. To install a hard drive , reverse the removal procedure. ENWW Component rep[...]

Memory module WARNING! To reduc e the risk of el ectric shock and damage to the equipment, unplug the power cord and remove all batteries befo re installing a memory module. CAUTION: Electrostatic discharge (ESD) can dama ge elec tronic components. Before beginning any procedure, ensure that you a re disc harged of static electricity by touching a [...]

2. Remove the memory module (2) by pulling it away from t he slot at an angle. CAUTION: To prevent damage to the memory module , hold the memory module by the edges only. Do not touch the compon ents on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic-safe container. 3. Align the notched edge (1) of[...]

5. Gently press the memory module (3) down, applying pressure to b o th the left and right e dges of the module, until the retent ion clips snap into place. 6. Replace the service door. 7. Replace the battery. 8. Turn the computer right-side up, and then re connect external p ower and external devices. 9. Turn on the computer. 42 Chapter 4 Removal [...]

WLAN module Description Spare part n umber Qualcomm Atheros AR94 85 802.11 b/g/n 1×1 WiFi Adapter 675794-001 Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001 Ralink RT5390R 802.11 b/g/n 1×1 WiFi Adapter (select models only) 691415-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with[...]

3. Remove the WLAN module by pulling the mo dule away from t he slot at an angle (3) . NOTE: The WLAN mo dule is designed with a notc h to prevent incorrect installation into the WLAN module so cket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be insta lled on the antenna connector[...]

Keyboard NOTE: The keyboard spare part kit includ es a keyboard cable. Description Spare part number Keyboard with black finish for use in the Adriatic Region 699146-BA1 Keyboard with black finish for use in Belgium 699146-A41 Keyboard with black finish for use in Canada 699146-DB1 Keyboard with black finish for use in France 699146-051 Keyboard wi[...]

Remove the keyboard: 1. Remove the Phil lips M2.5×6.5 screw that sec ures the keyboar d to the computer. 2. Turn the computer right-side up with th e front toward you and open the display . 3. Stand the computer on its left side. 4. Insert a thin non-conducting tool into one of the two keyboard release holes, and then press on the back of the keyb[...]

6. Lift the rear edge (1) of the keyboard, and then move the keyboard (2) toward the display panel. 7. Tilt the keyboard forw ard (1) onto the palm rest. Release the zero insert ion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) fro m the system board. 8. Remove the keyboard. Reverse th[...]

Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part n umber Bright purple 682760-001 Ruby red 682761-001 Winter blue 682762-001 Sparkling black 682763-001 Before removing the top cover, follow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect t[...]

Remove the top cover: 1. Disconnect these cables from the system board: (1) Power button board ZIF cable (2) Speaker cable (3) TouchPad button board ZIF cable 2. Remove the three Philli ps M2.5 x 6.5 screws under the keyboard: 3. Close the compu ter. 4. Turn the computer upsi de down , with the front toward you. ENWW Component replacement proced ur[...]

5. Remove the 15 Phillip s M2.5 x 7.0 screw s that secur e the top co ver to th e comput er. 6. Turn the computer right-side up, with the front toward you. 7. Open the computer. 8. Lift the left edge of the top cover (1) until the left side dise ngages from the base e nclosure. 9. Remove the top cover (2) at an angle. Reverse this procedure to inst[...]

Speakers Description Spare part n umber Speaker Kit (includes left and right speakers and cable) 682759-001 Before removing the speakers , follow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugging the power co rd from the AC outlet an[...]

4. Lift the speakers (4) to remove them from the top cover. Reverse this procedure to install the speakers. Power button board Description Spare part n umber Power button board (includes cable) 682751-001 Before removing the power butt on bo ard, follow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the com[...]

2. Remove the power button board and cable. Reverse this procedure to install the power button board. ENWW Component replacement proced ures 53[...]

TouchPad button board Description Spare part n umber TouchP ad butt on bo ard (includes cable) 682753-001 Before removing the TouchPad bu tton board, follow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugging the power co rd from the A[...]

5. Carefully invert the TouchPad button board (1) . 6. Release the ZIF connecto r to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board c able (2) from the TouchPad b utton board. 7. Lift the TouchPad b utton board away from the top cover (3) . Reverse this procedure to install the TouchPad button board and [...]

Remove the TouchPad LE D boar d and cable: 1. Turn the to p cover upsid e down , with the front toward you. 2. Apply slight pressure to the retaining clips (1) of the top cover. 3. Lift the TouchPad LED board on the right front corner (2) up and away from the to p cover. 4. Remove the TouchPad LED board a nd cable. Reverse this procedure to install[...]

Display a ssembly Description Spare part number 43.9 cm (17.3 in) , HD+, LED, SVA BrightVie w display pane l 682755-001 Antenna Kit (includes left and right wireles s antenna cables and transceivers) 682735-001 Display bezel 682741-001 Display enclosure: ● Bright purple 682736-001 ● Ruby red 682737-001 ● Winter blue 682738-001 ● Sparkling b[...]

2. Release the wirel ess antenna cables (2) from the clips and the opening in the base enclosure. NOTE: It may be necessary to re le ase the USB board ZIF cable to remove the wireless antenna cables. CAUTION: Support the display assemb ly when removing the following screws. Failure to support the displa y assembly can r esult in damage to the displ[...]

5. If it is necessary to replac e the display bezel or any of the display assembly subcomponents: a. Remove the pl astic scre w covers (1) and the two Phillips M2.5 × 3.5 screws (2) that secure the display bezel to the display assembly. b. Flex the inside e dges of the top edge (1) , t he left and right sides (2) , and the bottom edge (3) of the d[...]

b. Disconnect the webc am/microphone cable (2) from the webcam/microphone module. c. Remove the webcam/microphone module. 7. If it is necessary to replace the hinge covers: a. The hinge covers are held in place by the same screws as the previousl y removed bezel. b. Using a small tool to pry, remove the hinge covers. 60 Chapter 4 Removal and rep la[...]

8. If it is necessary to re place the disp lay panel: a. Remove the four bottom Philli ps M2.5 × 3.5 screws a nd the two top Phillips M2.5 × 2.5 screws that secure the display panel to the display enclosure. b. Lift the top edge of the display enclo sure, (1) and then swing it up and fo rward until i t is perpendicular to the display panel. ENWW [...]

c. Release the ad hesive stri p (2) that secures the display pa nel cable to the display panel, and then disconnect the display p anel cable (3) from the display panel. d. Remove the di splay panel. 9. If it is necessary to re place the displa y hinges: a. Remove the four Phillips M2.0 × 3.0 screws (1) that secure the display hinges to the display[...]

10. If it is necessary to re place the di splay panel cable: a. Release the adhe sive and tabs (1) on the display enclosure shie lding that secure the dis play panel cable to the display enclosure. b. Release the display panel ca ble from the clips and remove the display panel cable (2) . The display panel cable inc ludes the webcam/mic rophone mod[...]

c. Remove the wireless antenna cables and transceivers. Reverse this procedure to reassemble and install the disp lay assembly. Optical drive cable Description Spare part n umber Optical drive cable (includes optical drive connector) 682742-001 Before removing the optical driv e cable, follow these ste ps: 1. Shut down the computer. 2. Disconnect a[...]

3. Release the optical drive co nnector from the base enclosure by pryi ng the clips (3) that secure the optical drive connector to the base enclosure. 4. Remove the optical drive cable from the base enclosure (4) . Reverse this procedure to in stall the optical drive cable. ENWW Component replacement proced ures 65[...]

USB board Description Spare part n umber USB board (includes cable) 68275 2-001 Before removing the USB board, follow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugging the power co rd from the AC outlet and then unplugging the AC ada[...]

Reverse this procedure to install the USB board. Power connector Description Spare part n umber Power co nnector (includes cable) 682744-001 Before removing the power co nnector, foll ow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugg[...]

System board NOTE: The system boar d Thermal Materi al Kit, part number 68 0571-001 , includes replacement thermal paste and pads. Description Spare part n umber For use only with computer mo dels equipped with UMA video memory and Windows 8 Standard 683029-501 For use only with computer models equipped wit h UMA video memory and FreeDOS 1.0 683029[...]

Remove the system board: 1. Disconnect the following c ables from the system board : (1) Display panel cable (2) Optical drive cable (3) USB board cable (4) Power connector cable 2. Remove the Phil lips M2.5 × 4.5 screw (1) that secures the system board to the base encl osure. 3. Lift the right side of the syste m board (2) until it rests a t an a[...]

RTC battery Description Spare part n umber RTC battery 637193-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugging the power co rd from the AC outlet and then unplugging the AC adapter from th[...]

Reverse this procedure to install the RTC battery. ENWW Component replacement proced ures 71[...]

Fan and heat sink NOTE: The fan and heat sink sp are part kits inc lude replaceme nt thermal material. Description Spare part n umber Heat sink for use only with com puter models equipped with switchable discrete video memory 683028-001 Heat sink for use only with com puter models equipped with UMA video memory 68302 7-001 Fan 680551-001 NOTE: To p[...]

3. Loosen the four captive s crews (2) and the three captive screws (3) that secure the heat sink to the system board. NOTE: Due to the adhesive quality of the thermal material locate d between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it . 4. Remove the fan and heat sink (4) . [...]

1. If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan toward yo u. 2. Remove the two Phillips M1.5 × 2.5 screws (1) that secure the fan to the heat sink. 3. Disengage the two clips that secure the fan to the heat sink and remove the heat sink (2 ) from the fan. Reverse this procedure to reassemble and instal[...]

PCH heat sink Description Spare part n umber PCH heat sink 683843-001 Before removing the PCH heat sink, follow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugging the power co rd from the AC outlet and then unplugging the AC adapter f[...]

2. Remove the PCH heat sink by lifting straight up (2) . NOTE: Due to the adhesive quality of the thermal ma terial located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it . NOTE: The thermal material must be thoroughly clea ned from the surface s of the heat s ink and the [...]

3. Disconnect the power from the co mputer by firs t unplugging the power co rd from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 33 ). 5. Remove the service door (see Service door on page 34 ). 6. Remove the opti cal drive (see Optical drive on page 35 ). 7. Remove the hard dri ve ([...]

5 Using Setup Utility (BIOS) and System Diagnostics (Windows 8) Setup Utility, or Basic Input/Outp ut System (BIOS), controls communi cation between all the input and output devices on the system (su ch as disk dri ves, display, keyboard, mouse, and printe r). Setup Utilit y (BIOS) includes settings fo r the types of devices installed, the st artup[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to t he comput er or an unsuccessful in stallation, download and install a BIOS update only when the computer is connected to reliable e xternal power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an opti onal d[...]

Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the compute r, quickly press es c , and then press f2 . 2. Click the diagn ostic test you want to run, and then follo w the on-s creen instructions. NOTE: If[...]

6 Specifications Computer specifications Metric U.S. Dimensions: Width 41.2 cm 16.23 in Depth 26.77 cm 10.5 in Height (front to back) 3.11 cm to 3.68 cm 1.23 in to 1.45 in Weight: 2.98 kg 6.57 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A – 90 W Temperature Op[...]

43.9 cm (17.3 in) display specifications Metric U.S. Dimensions Height 23.3 c m 9.2 in Width 39.9 cm 15.7 in Diagonal 43.9 cm 17.3 in Number of colo rs 262 K (6 bit) Contrast ra tio 500:1 (typical) Bright ness 200 cd/m 2 (nits), (ty pical) Backlight LED Total power consumption (varies by display) 5.3 W (max) Viewing angle ±45° horizontal, +15° u[...]

1 TB* 750 GB* 640 GB* 500 GB* 320 GB* *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightl y. NOTE: Certain restrictions and exclusions apply. Contact support for details. DVD±RW SuperMulti Doub le-Layer Combination Drive specifications Applicable disc Read CD-DA, CD+(E)G, [...]

BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD -R, BD-R-DL, BD-RE, BD -RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD- R, DVD-R-DL, DVD-RW, DVD-RA M (Ver.2), CD- DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multipl e sessions), CD Extra, CD-R, CD[...]

7 Backing up, restoring, and recovering (Windows 8) Your computer includes tools pr ovided by HP an d the operating system to help you safeguard your information an d retrieve it if you ever ne ed to. Th ese tools will help you return your co mputer to a proper work ing state or even ba ck to the origin al factory s tate, all wit h simple ste ps. T[...]

libraries, desktop, contacts, and fa vorites. If files are accidentally deleted from the ha rd drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Re storing files is also useful if you ever choos e to reset the computer by reinstalling Windows[...]

Restore and recovery There are several optio ns for recovering you r sy stem. Choose the method that best matches your situation and level of expertise: ● If you need to restore your person al files an d data, you can use Windows File History to restore your informa tion from the backups y ou created. F or more informat ion and steps fo r using F[...]

Using Windows Refresh for quick and easy recovery When your computer is not wo rking properly and yo u need to regain system stability, the Windows Refresh option allows you to start fres h and keep what is important to you. IMPORTANT: Refresh remov es any traditional app lications th at were not o riginally installed on th e system at the factory.[...]

3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove eve rything and reinstall Windows , select Get started , and follow the on-screen inst ructions. Recovering using HP Recovery Manager HP Recovery Manager software allo ws you to recove r the computer to its orig[...]

To start HP Recovery Manager fr om the HP Recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f1 1 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager , and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media [...]

Follow these steps to remove the HP Reco very partition: 1. From the Start screen, type recovery , and then select HP Recovery Manager . 2. Select Remove Recovery Partition , and then follow the on-screen instructions. ENWW Restore and recovery 91[...]

8 Power cord set requirements The wide-ran ge input feature of the computer perm it s it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requi rements for use in the country or region where the equipment is purchased. Power cord sets for use in other[...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DE MKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand [...]

Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of th e agency responsible fo r evaluation in the country or region where it will be used. 2. The [...]

9 Recycling When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the loca l laws and regulations in your area for bat tery disposal. HP encourages custome rs to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more informa tion about re[...]

Index A AC adapter 13 spare part numbers 24 AC adapter, spare p art numbers 22 action keys identifying 8 antenna locations 5 removal 63 spare part number 20, 23, 57, 64 Antenna Kit, spare part number 20, 23, 57, 64 audio, product description 2 audio-in (microp hone) jack 11 audio-out (headphone) jack 12 B back up personal files 86 backups 85 base e[...]

external media card s, product description 3 external monitor port 11 F fan removal 72 spare part number 18, 23, 72 feet locations 32 spare part number 18, 23, 32 fn key, identifying 8 G graphics, product description 1 grounding guidelines 27 guidelines equipment 30 grounding 27 packaging 29 transpo rting 29 workstation 29 H hard drive precautio ns[...]

original system recover y 89 P packaging gu idelines 29 PCH spare part number 18 PCH heat sink removal 75 spare part number 24, 75 plastic parts, se rvice considerations 26 Plastics Kit 34 Plastic s Kit, spare par t number 19, 24 pointing device, product description 3 ports external monitor 1 1 HDMI 11 USB 2.0 13 USB 3.0 11 ports, product descripti[...]

system board removal 68 spare part numbers 17, 24, 68 system recover y 89 system restore point creating 85 restoring 87 T Thermal Material Kit spare part numbers 23 Thermal Material Kit, spare part number 22 tools requ ired 26 top cover removal 48 spare part numbers 17, 24, 48 TouchPad buttons 10 TouchPad button board removal 54 spare part number 1[...]