HP (Hewlett-Packard) C2N47UA manual

HP Pavilion g6 Notebook PC Maintenance and Service Guide[...]

© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Com pany under license. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information c[...]

Safety warning notice WARNING! To red uce the po ssibility o f heat-re lated in juries or of overheating the device, do not place the device directly on your lap or obstruct t he device air vents. Use the device only on a hard , flat surface. Do not allow another hard surface, such as an adjoining o ptional printer, or a soft surface, such as pillo[...]

iv Safety warning notice ENWW[...]

Table of contents 1 Product description .......... ... ............... ........... ............. .............. ........... ............. .............. ... 1 2 External component identification .......... .......... ............ ............ .......... ........... .......... .......... 6 Right side ............. ......... ........... ........ ....[...]

Service door ...... ........ ........... ........ ........ ........... ........ ........... ........ ......... .......... ......... 41 Optical dr ive .......... ............ ............. .............. .............. ............. ........... .............. ..... 42 Hard drive ...................... ...................... ...................... ..[...]

7 Speci fication s ............ ................ ............ .............. ............... ............... ............... .......... .... 9 3 Computer sp ecificati ons ...... ........... ........... ......... ........... ........... ........... ........... .......... ......... ... ... 93 39.6-cm (15.6-in) display spec ifications ...... .........[...]

viii ENWW[...]

1 Product description Category Description Product Name HP Pavilion g6 Noteboo k PC Processo rs AMD® A10-4600M processor (3.2 GHz/2.3 GHz, 1600 MHz/4 MB L2 cach e, DDR3, quad core, 35W) AMD A8-4500M process or (2.8 GHz/1.9 GHz, 1600 MHz/4 MB L2 cache, DDR3, quad core, 35W) AMD A6-4400M process or (3.2 GHz/2.7 GHz, 1600 MHz/1 MB L2 cache, DDR3, dua[...]

Category Description Dual graphics: ● AMD Radeon HD 7660G+HD 7670M Dual Graphics for computer models equipped with an AMD A10-4600M APU an d AMD Radeon HD 7670M graphics card ● AMD Radeon HD 7640G+HD 7670M Dual Graphics for computer models equipped with an AMD A8-4500M APU and AMD Radeon HD 7670M graphics card ● AMD Radeon HD 7520G+HD 7670M D[...]

Category Description Optical drive Fixed Customer-accessible SATA 12.7 mm tray load Supports Blu-ray ROM DVD±R/RW Su per M ulti Double-Layer Drive Supports DVD±RW Super Multi Double-Layer Combo Drive Supports zero-power optical drive Webcam HP TrueVision HD (1280x 720 by 24 frames per second), fixed angl e (no tilt), with activity light and sing [...]

Category Description Ports ● Audio-in (digital microphone) ● Audio-out (stereo headphone) ● RJ-45 (Ethernet, in cludes link and activity lights ) ● USB 3.0 ports (two on left side) ● USB 2.0 port (right side) ● VGA (Dsub 15 pin) supporting: ◦ 1920x1200 external resolution @ 60 Hz ◦ Hot plug/unplug with auto-detect for correct output[...]

Category Description Operating system Preinstalled: ● Windows 8® Professional (64 bit) ● Windows 8 Standard (64 bit) ● Ubuntu Linux ● FreeDOS 1.0 Serviceability End-user replaceable parts: ● AC adapter ● Battery (system) ● Hard drive ● Keyboard ● Memory modules (2) ● Optical drive ● WLAN module ENWW 5[...]

2 External component identification Right side Component Description (1) Optical drive (select models only) Re ads and writes to an optical disc. (2) Optical drive light ● Green or Am ber: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) Power light ● White: The [...]

Component Description (8) Power connector Connects an AC adapter. (9) Security cable slot Attaches an optional security c able to the computer. NOTE: The security cable is desig ned to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. ENWW Right side 7[...]

Left side Component Description (1) External monitor port Connects an external VGA monitor or pro jector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on an d off during routine operation. (3) H[...]

Component Description (7) Audio-out (headphone) jack Connects option al powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmenta[...]

Display Component Description (1) WLAN antennas (2)* Send and receive wirele ss signals to communi cate w ith wire less local area networks (WLANs). (2) Internal microphone (1) Records sound. (3) HP TrueVision HD Webcam Records video, c aptures still photographs, and allows video conferences and online chat by means of streaming video. To use the w[...]

Top TouchPad Component Descriptio n (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen p ointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Ri[...]

Lights Component Description (1) Power light ● White: The compu ter is on. ● Blinking white: The computer is in th e Sleep/Suspend state, which is an energy-saving m ode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the l[...]

Buttons and speakers Component Description (1) Power button ● When the computer is off, press the butto n to turn on the computer. ● When the computer is on, press th e button briefly to initiate Sleep/Suspend. ● When the computer is in the Sl eep/Suspend state, press the button briefly to exit Sleep/Suspend. ● When the computer is in Hiber[...]

Component Description To learn more about your power settings: In Windows 8: ● From the Start screen, type power options . Click Settings , and then select Power Options from the options displayed. In Ubuntu Linux: ● Click the System menu icon at the far right of the top panel, and then click System Settings > Power icon. (2) Speakers (2) Pr[...]

Keys - Windows systems Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows 8 logo key Displays the Windows Start menu. (4) Action keys Ex ecute frequently used system functions. (5) Windows 8 applic[...]

Keys - Ubuntu Linux systems Component Description (1) fn key Displays system inform ation when pressed in combination with the esc key. (2) Operating system logo key Displays the Operating system menu. (3) Action keys Execute frequently used system func tions. (4) Operating system applications key Displays a shortcut menu for items beneath the curs[...]

Bottom Component Description (1) Battery bay Holds the battery. (2) Battery release latch Releases the battery from the battery bay. (3) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts u p automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycl e on and off dur[...]

3 Illustrated parts catalog Serial number location When ordering pa rts or reques ting information, prov ide the computer s erial number an d model numbe r located in the battery bay of the computer. Component Description (1) Product name The name affixed to the front of the computer. (2) Serial number (s/n) An alphanumeric iden tifier that is uniq[...]

Computer major components ENWW Computer major components 19[...]

Item Description Spare part number (1) 39.6 cm (15.6 in ) High Definition (HD), LED, BrightView (1366×76 8) display assembly NOTE: For more display assembly internal component spare part information, see Display assembly subcomponents on page 25 . (2) Keyboard (includes keyboard cable): Keyboards for Windows 8 with black finish : ● For use in th[...]

Item Description Spare part number ● For use in Northwest Africa 699497-FP1 Keyboards f or Window s 8 with w hite fin ish: ● For use in the United States 699498-001 ● For use in the United Kingdom 699498-031 ● For use in Germany 699498-041 ● For use in France 699498-051 ● For use in Italy 699498-061 ● For use in Spain 699498-071 ● F[...]

Item Description Spare part number (4) Power button board (includes cable) 683549-001 (5) TouchPad LED board (includes cable) 684061-001 (6) TouchPad button board (includes cable) 683548-001 (7) Speaker assembly (includes cable) 681821-001 (8) System board (includes replacement thermal material): ● For use only with computer mo dels eq uipped wit[...]

Item Description Spare part number (9) Platform Controller Hub (PCH) heat sink 683843-001 (10) Processor (includes replacement thermal material): ● AMD A10-4600M processor (3 .2 GHz/2.3 GHz, 1600 MHz/4 MB L2 cache, DDR3, quad core, 35W) 683046-001 ● AMD A8-4500M proces sor (2.8 GHz/1.9 GHz, 160 0 MHz/4 MB L2 cache, DDR3, quad core, 35W) 683048-[...]

Item Description Spare part number ● Hard Drive Hardware Kit (not illustrated, includes hard drive cable, hard drive bumpers, and hard drive bracket and screws) 682745-001 (19) Memory modules (1066 MHz, DDR3): ● 4 GB PC3 12800 1600 MH z shared 641369-001 ● 2 GB PC3 12800 1600 MH z shared 652972-001 (20) Wireless (WLAN) module : ● Atheros HB[...]

Display assembly subcomponents Item Desc ription Spare part number (1) Displ ay bez el 681806-001 (2) Webcam /microphone module HD 703461-001 (3) Display hinge k it (includes left and right dis play hinges and brackets) 681812-001 (4) 39.6 cm (15.6 in) high-definition, BrightView LE D display panel 681817-001 (5) Wireless antenna (includes wireless[...]

Mass storage devices Item Desc ription Spare part number (1) Optical drive (12.7 mm, SATA, fixed, includes bezel and bracket) ● Blu-ray ROM DVD±R/RW Super Multi Double-Lay er Drive 681814-001 ● DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 681815-001 ● Optical drive cable 682742-001 (2) Hard drive Supports the following 9.50 mm , 6.[...]

Miscellaneous parts Description Spare part n umber HP Smart AC adapter: ● 90-W HP Smart AC adapter (PFC, EM, 3-wire) 693713-001 ● 90-W HP Smart AC adapter (PFC, 3-wire) 693712-001 ● 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 ● 65-W HP Smart AC adapter (RC/V, EM, 3-wire) 693710-001 Power cord, AC, 3 wi re, black, 1.83 m: ● For u[...]

Sequential part number listing Spare part numbe r Description 490371-001 Power cord, AC, 3 wire, black, 1.83 m fo r use in North America 490371-011 Power cord, AC, 3 wire, black, 1.83 m fo r use in Australia 490371-021 Power cord, AC, 3 wire, black, 1.83 m fo r use in Europe 490371-031 Power cord, AC, 3 wire, black, 1.83 m fo r use in the United Ki[...]

Spare part numbe r Description 681802-001 Display back cover for use in Ruby red computer models 681803-001 Display back cover for use in Winter blue computer models 681804-001 Display back cover for use in Sparkling black computer models 681806-001 Display Bezel 681808-001 Display cable 681811-001 Display hinge covers 681812-001 Display bracket (w[...]

Spare part numbe r Description 683030-001 System board for use only with computer model s equipped with a graphics subsystem with 1 GB dedicated switchable discrete video memory, FreeDO S 1.0, and a supported AMD A10, A8, A6, or A4 processor (includes replacement th ermal material) 683030-501 System board for use only with computer mo dels equipped[...]

Spare part numbe r Description 697230-501 System board for use only with computer mo dels equipped with AMD E2-1800 processor and Windows 8 Standard (includes replac ement thermal material) 697230-601 System board for use only with computer mo dels equipped with AMD E2-1800 processor and Windows 8 Professional (includes replacement thermal material[...]

Spare part numbe r Description 699498-041 Windows 8 keyboa rd for use in Germany, white (in cludes cable) 699498-051 Windows 8 keyboa rd for use in France, white (includes cable) 699498-061 Windows 8 keyboa rd for use in Italy, white (includes cable) 699498-071 Windows 8 keybo ard for use in Spain, white (includes cable) 699498-131 Windows 8 keybo [...]

4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the fo llowing tools to comple te the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdriver s Service considerations The following sections include some of the cons iderations t[...]

Drive handling CAUTION: Drives are fragile components that mu st be handled with care. T o prevent damage to the computer, damage to a drive, or loss of informat ion, observe thes e precautions: Before removing or i nserting a hard drive, shut down the co mputer. If you are unsure whether the computer is off or in Hibernation, turn th e computer on[...]

The following table shows how hu midity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be d egraded by as little as 700 V. Typical electrostatic voltage levels Relative humid ity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V M[...]

Packaging and transporting guidelines Follow these grounding guidelin es when packaging and transporting equipment : ● To avoid hand contact, transport produc ts in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and as semblies with conductive or ap proved containers or packa ging. ● Keep ESD-sensitive parts i n their contai[...]

Equipment guidelines Grounding equipment must include ei ther a wrist st rap or a foot strap at a grounded workstat ion. ● When seated, wear a wrist strap connected to a gr ounded system. Wrist stra ps ar e flexible stra ps with a minimum of one megohm ± 10% resistance in the ground cords. To provid e proper gro und, wear a strap snugly against [...]

Service label When ordering pa rts or reques ting information, prov ide the computer s erial number an d model numbe r provided on the service label. Item Description Function (1) Product name The name affixed to the front of the computer. (2) Serial number (s/n) This is an alphan umeric identifier that is unique to each product. (3) Part number/Pr[...]

Computer feet Description Spare part n umber Rubber feet kit 680563-001 The computer feet are adhesive-backed rubber pad s. There are 4 rubber feet that attach to the base enclosure in the locations i llustrated below. ENWW Component replacement proced ures 39[...]

Battery Description Spare part n umber 6 cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6 cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Before disassem bling the computer , follow these s teps: 1. Shut down the computer. If you are uns ure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the oper[...]

Service door Description Spare part number Plastics kit (contains the service door) 681816-001 Before removing the service door, follow these steps: 1. Shut down the computer. If you are uns ure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device [...]

Optical drive NOTE: The optical drive spare pa rt kit includes a bezel and bracket. Description Spare part n umber Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 681814-001 DVD±RW and CD-RW Super Multi Double-Lay er Combo Drive 681815-001 Optical drive cable kit 682742-001 Before removing the optical driv e, follow these steps: 1. Shut down [...]

3. Pull the optical drive (3) out from the front until the optical drive is completely re moved from t he computer. 4. Remove the 2 PM 2.0 x 3.0 sc rews (1) that secure the optical driv e bracket to the optical drive and then remove the bracket (2) from the optical drive. ENWW Component replacement proced ures 43[...]

5. Insert a straightened paper clip (1) into the release access opening in the bezel. 6. Press the release tab (2) and remove the bezel from the tab side (3) . 7. Remove the beze l (4) from the optical drive. Reverse this procedure to reassemb le and install the opti cal drive. Hard drive NOTE: The hard drive spa re part kit does not inc lude the h[...]

Before removing the har d drive, follow thes e steps: 1. Shut down the computer. If you are uns ure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugging th[...]

4. Remove the 4 PM 3.0 x 3.5 sc rews (4) , and then remove the bracket (5) from the hard drive. Replacing the hard drive Reverse this procedure to reasse mble and i nstall the hard drive. Memory module WARNING! To reduc e the risk of el ectric shock and damage to the equipment, unplug the power cord and remove all batteries befo re installing a mem[...]

3. Disconnect the power from the co mputer by firs t unplugging the power co rd from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40 ). 5. Remove the service door (see Service door on page 41 ). To add or replace a memory module: 1. Spread the retention clips (1) on each side of the [...]

5. Gently press the memory module (3) down, applying pressure to b o th the left and right e dges of the module, until the retent ion clips snap into place. 48 Chapter 4 Removal and rep lacement procedures ENWW[...]

WLAN module Description Spare part n umber Atheros HB125 80 2.11b/g/n 1×1 WiFi Adapter (select models only) 675794-001 Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001 Ralink RT5390R 802.11 b/g/n 1×1 WiFi Adapter (select models only) 691415-001 CAUTION: To prevent an unresponsive system, replace the wireless module[...]

3. Remove the WLAN module by pulling the mo dule away from t he slot at an angle (3) . NOTE: The WLAN mo dule is designed with a notc h to prevent incorrect installation into the WLAN module so cket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the ante nna connec tors[...]

Keyboard NOTE: The keyboard spare part kit includ es a keyboard cable. Description Spare part number Keyboard Keyboards for Windows 8 with black finish : ● For use in the United States 699497-001 ● For use in the United Kingdom 699497-031 ● For use in Germany 69 9497-041 ● For use in France 699497-051 ● For use in Italy 699497-061 ● For[...]

Description Spare part number ● For use in Northwest Africa 699497-FP1 Keyboards f or Window s 8 with w hite fin ish: ● For use in the United States 699498-001 ● For use in the United Kingdom 699498-031 ● For use in Germany 69 9498-041 ● For use in France 699498-051 ● For use in Italy 699498-061 ● For use in Spain 699498-071 ● For u[...]

4. Remove the battery (see Battery on page 40 ). 5. Remove the service door (see Service door on page 41 ). 6. Remove the hard dri ve (see Hard drive on page 44 ). Remove the keyboard: 1. Remove the PM 2.5 × 6.5 screw that secures the ke yboard to the computer. 2. Rest the computer o n its left side. 3. Open the computer. ENWW Component replacemen[...]

4. Using a thin, non-conductive to ol, press on the back of the keyboard through the release access hole until the keyb oard disengages from the comput er. NOTE: The keyboar d icon indicates the location of the keyboard release access hole. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1) , and[...]

7. Release the zero i nsertio n force (ZIF) connector (1) to which the ke yboard cable is attached, and then disc onnect th e keyboard cable (2) from the system boa rd. 8. Remove the keyboard. Reverse this procedure to install the keyboard. ENWW Component replacement proced ures 55[...]

Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part n umber Bright purple 681822-001 Ruby red 681823-001 Winter blue 681824-001 Sparkling black 681825-001 Linen white 685583-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are uns ure whether the computer is off or in Hi[...]

Remove the top cover: 1. Disconnect these cables from the system board: (1) Power button board ZIF cable (2) Speaker cable (3) TouchPad button board ZIF cable 2. Remove the following screws under the keyboard: (1) Five PM 2.5 x 4.0 (2) One PM 2.5 x 6.5 NOTE: This screw (2) also se cures the speaker underneath the top cover. 3. Close the compu ter. [...]

4. Turn the computer upsi de down , with the front toward you. 5. Remove the following ten PM 2.5 x 6.5 scre ws that secure the top cover to the computer. 6. Turn the computer right-side up, with the front toward you. 7. Open the computer. 8. Lift the front edge of the top cover (1) until the left and ri ght sides disengag e from the base enclosur [...]

Reverse this procedure to install the top cover. ENWW Component replacement proced ures 59[...]

Speakers Description Spare part n umber Speaker Kit (includes left and right speakers and cable) 681821-001 Before removing the speakers , follow these steps: 1. Shut down the computer. If you are uns ure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all extern[...]

4. Lift the speakers from the top cover (4) . Reverse this procedure to install the speakers. Power button board Description Spare part n umber Power button board 683549–001 Before removing the power butt on bo ard, follow these steps: 1. Shut down the computer. If you are uns ure whether the computer is off or in Hibernation, turn the computer o[...]

Remove the p ower button boar d: 1. Turn the to p cover upsid e down , with the front toward you. NOTE: The power button board is secured by a screw that was previously removed when releasing the speaker. 2. Release the tape secu ri ng the power button board cable a nd remove the power button boar d and cable. Reverse this procedure to install the [...]

TouchPad button board Description Spare part n umber TouchP ad butt on bo ard (includes cable) 683548-001 Before removing the TouchPad bu tton board, follow these steps: 1. Shut down the computer. If you are uns ure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect[...]

5. Lift the TouchPad button board (4) slightly to perform the next step. 6. Carefully invert the TouchPad button board (1) . 7. Release the ZIF connecto r to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board c able (2) from the TouchPad b utton board. 8. Lift the TouchPad b utton board away from the top cov[...]

Before removing the TouchPad LED board, follow these steps: 1. Shut down the computer. If you are uns ure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugg[...]

Display assembly Description Spare part n umber Display back cover: ● Bright purple 681801-001 ● Ruby red 681802-001 ● Winter blue 681803-001 ● Sparkling black 681804-001 ● Linen white 685582-001 Bezel 681806-001 Webcam/microphone module HD 703461-001 Hinge c overs 681811-001 Display panel 681817-001 Display hinges . 681812-001 Display ca[...]

2. Release the wirel ess antenna cables (2) from the clips and the opening in the base enclosure. NOTE: It may be necessary to release the USB boar d ZIF cable to remove the wireless antenna cables. CAUTION: Support the display assembly when remo ving the following screws. Failure to support the display assembly can result in damage to the display [...]

5. If it is necessary to replac e the display bezel or any of the display assembly subcomponents: a. Remove the pl astic scre w covers (1) and the two PM 2.5 × 3.5 screws (2) that secure the display bezel to the display assembly. b. Flex the inside e dges of the top edge (1) , t he left and right sides (2) , and the bottom edge (3) of the display [...]

6. If it is necessary to repl ace the webcam/m icrophone mo dule: a. Detach and release the webc am/microphone module (1) as far as the webcam/microp hone module cable allows. (The webcam/microphone mo dule is attached to the display enclosure with double-sided tape.) b. Disconnect the webc am/microphone cable (2) from the webcam/microphone module.[...]

b. The hinge covers are held in place by two of the same screws as the display hinges. Using a small tool to pry, re move the hinge covers. c. Lift the top edge of the display enclo sure, (1) and then swing it up and fo rward until i t is perpendicular to the display panel. d. Release the ad hesive stri p (2) that secures the display pa nel cable t[...]

8. If it is necessary to re place the displa y hinges: a. Remove the four PM 2.0 × 3. 0 screws (1) that secure the display hi nges to the display panel. b. Remove the display hinges (2) . The display hinges include the display hinges and brackets 9. If it is necessary to re place the di splay panel cable: a. Release the tabs (1) built into the dis[...]

10. If it is necessary to replace the wire less antenna cables and tra nsceivers: a. Release the wireless antenna cab les from the clips (1) built into the display enclosure. b. Release the wireless antenna transc eivers (2) from the display enclosure. (The wireless antenna transceivers are atta ched to the display enclosur e with double -sided tap[...]

8. Remove the keyboard (see Keyboard on page 51 ). 9. Remove the top cover (see Top cover on page 56 ). Remove the USB board: 1. If not released already, release the ZI F connector (1) to which the USB boar d cable is connected, and then disconnect the USB b oard cable from the system board . 2. Pry the clip (2) that secures the USB board to the ba[...]

6. Remove the opti cal drive (see Optical drive on page 42 ). 7. Remove the hard dri ve (see Hard drive on page 44 ). 8. Remove the keyboard (see Keyboard on page 51 ). 9. Remove the top cover (see Top cover on page 56 ). Remove the power connector: 1. Disconnect the powe r connector cable (1) from the system board. 2. Remove the power connector fr[...]

Description Spare part n umber For use only with computer models equipped with 2 GB of dedicated s witchable discrete video memory. Windows 8 Professional, and a suppo rted AMD A10, A8, A6, or A4 processor 683031-601 For use only with computer models equipped with 2 GB of dedicated s witchable discrete video memory. Windows 8 Standard, and a suppor[...]

● PCH heat sink (see PCH heat sink on page 82 ) ● Processor (see Processor on page 83 ) Remove the system board: 1. Disconnect the following c ables from the system board : (1) Display panel cable (2) Optical drive cable (3) USB board cable (4) Power connector cable 2. Remove the PM 2.5 × 4.5 screw (1) that s ecures the system b oard to the ba[...]

RTC battery Description Spare part n umber RTC battery (includes cable and double-sided tape) 637193-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are uns ure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all externa[...]

3. Remove the RTC battery (2) from the system board. (The RT C battery is attached to the system board with d ouble-sided ta pe.) Reverse this procedure to install the RTC battery. 78 Chapter 4 Removal and rep lacement procedures ENWW[...]

Fan and heat sink NOTE: The fan and heat sink sp are part kits inc lude replaceme nt thermal material. Description Spare part n umber Fan 680551-001 Heat sink for use only with com puter models equipped with UMA video memory 683027-001 Heat sink for use only with com puter models equipped with Discrete video memory 683028-001 NOTE: To properly vent[...]

4. Remove the fan and heat sink (4) . NOTE: Due to the adhesive quality of the thermal ma terial located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it . NOTE: The thermal material must be thoroughly clea ned from the surface s of the heat s ink and the system board compon[...]

1. If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan toward yo u. 2. Remove the two PM 1.5 × 2. 5 screws (1) that secure the fan to the heat sink and re move the two clips that secure the fan to the heat sink. 3. Remove the heat sink (2) from the fan. Reverse this procedure to reassemble and install the fan[...]

PCH heat sink Description Spare part n umber PCH heat sink 683843-001 Before removing the PCH heat sink, follow these steps: 1. Shut down the computer. If you are uns ure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the compu[...]

2. Remove the PCH hea t sink by lifting straight up (2) . NOTE: Due to the adhesive quality of the thermal material locate d between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it . NOTE: The thermal material must be thoroughly clea ned from the surface s of the heat s ink and the[...]

Before removing the pr ocessor, follow th ese steps: 1. Shut down the computer. If you are uns ure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugging the[...]

Before removing the optical driv e cable, follow these ste ps: 1. Shut down the computer. If you are uns ure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unpl[...]

5 Using Setup Utility (BIOS) and System Diagnostics (Windows 8) Setup Utility, or Basic Input/Outp ut System (BIOS), controls communi cation between all the input and output devices on the system (su ch as disk dri ves, display, keyboard, mouse, and printe r). Setup Utilit y (BIOS) includes settings fo r the types of devices installed, the st artup[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to t he comput er or an unsuccessful in stallation, download and install a BIOS update only when the computer is connected to reliable e xternal power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an opti onal d[...]

Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the compute r, quickly press es c , and then press f2 . 2. Click the diagn ostic test you want to run, and then follo w the on-s creen instructions. NOTE: If[...]

6 Using Setup Utility (BIOS) and System Diagnostics (Ubuntu Linux) Setup Utility, or Basic Input/Outp ut System (BIOS), controls communi cation between all the input and output devices on the system (su ch as disk dri ves, display, keyboard, mouse, and printe r). Setup Utilit y includes settings for the types of peripherals insta lled, the startu p[...]

Displaying system info rmation 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing an y settings, use the arrow keys to select Exit > Exit Discarding Changes , and then press enter . Restorin[...]

BIOS version information (also known as ROM date and System BIOS ) can be displayed by using Setup Utility. 1. Start Setup Utility. 2. If the system infor mation is not displa yed, use the arrow keys to select the Main menu. BIOS and other system information is displayed. 3. To exit Setup Utility, use the arrow keys to select Exit > Exit Discard[...]

Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer. While the “P ress the ESC key for St artup Menu” message is displayed in the lower-left corner of the screen, press esc . When the Startup [...]

7 Specifications Computer specifications Dimensions Depth 24.5 cm (9.6 in) Width 37.4 cm (14.7 in) Height (front to rear) 3.1 to 3.6 cm (1.2 to 1.4 in) Weight (lowest weight configuration) < 2.5 kg (5.5 lbs) Input power Operating voltage 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A – 90 W Operating cu[...]

Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/ min sweep rate NOTE: Applicable product safety standar ds specify thermal limits for plastic surfac es. The computer operates well within this range of temperatures. 94 Chapter 7 Specifi cations ENWW[...]

39.6-cm (15.6-in) display specifications Dimensions Height 21.0 c m (8.27 in) Width 35.9 cm (14.1 in) Diagonal 39.6 cm (15.6) Number of colo rs Up to 16.8 million Contrast ra tio 300:1 (typical) Bright ness 200 cd/m² (n its) (typi cal) Pixel resolution Pitch 0.259 × 0.259 mm Format 1280 × 80 0; HD: 1366 × 768 Configuration RGB vertical stripe B[...]

Hard drive specifications 1 TB* 750 GB* 640 GB * 500 GB* 320 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm and 7.0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 107 g max 107 g max 107 g max 107 g max 107 g max Interface type SATA SATA SATA SA TA SATA Transfer rate 300 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec Security ATA secur[...]

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD -TEXT, CD-ROM, CD -ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Pho to-CD, Video CD), Multises sion CD (Photo- CD, CD-EXTRA, Port folio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), D VD-R, DVD-RW, DVD+R, DVD+ RW,[...]

Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD -R, BD-R-DL, BD-RE, BD -RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD- R, DVD-R-DL, DVD-RW, DVD-RA M (Ver.2), CD- DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multipl e sessions), CD Ex[...]

8 Backing up, restoring, and recovering (Windows 8) Your computer includes tools pr ovided by HP an d the operating system to help you safeguard your information an d retrieve it if you ever ne ed to. Th ese tools will help you return your co mputer to a proper work ing state or even ba ck to the origin al factory s tate, all wit h simple ste ps. T[...]

libraries, desktop, contacts, and fa vorites. If files are accidentally deleted from the ha rd drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Re storing files is also useful if you ever choos e to reset the computer by reinstalling Windows[...]

Restore and recovery There are several optio ns for recovering you r sy stem. Choose the method that best matches your situation and level of expertise: ● If you need to restore your person al files an d data, you can use Windows File History to restore your informa tion from the backups y ou created. F or more informat ion and steps fo r using F[...]

Using Windows Refresh for quick and easy recovery When your computer is not wo rking properly and yo u need to regain system stability, the Windows Refresh option allows you to start fres h and keep what is important to you. IMPORTANT: Refresh remov es any traditional app lications th at were not o riginally installed on th e system at the factory.[...]

3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove eve rything and reinstall Windows , select Get started , and follow the on-screen inst ructions. Recovering using HP Recovery Manager HP Recovery Manager software allo ws you to recove r the computer to its orig[...]

To start HP Recovery Manager fr om the HP Recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f1 1 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager , and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media [...]

Follow these steps to remove the HP Reco very partition: 1. From the Start screen, type recovery , and then select HP Recovery Manager . 2. Select Remove Recovery Partition , and then follow the on-screen instructions. ENWW Restore and recovery 105[...]

9 Backing up, restoring, and recovering (Ubuntu Linux) Recovery after a system failu re is as good as you r most recent back up. As you add new software and data files, you should continue to back up your system on a regu lar basis to maintain a reasonably current backup. Performing a system recovery The Deja Dup Re store To ol allows you to repa i[...]

on the drivers and software installed on your co mputer, you may need slightly more tha n 8 GB of space. HP recommends that you use a 16 GB device or above for best results. IMPORTANT: Remember to insert your U SB device in to th e USB port on the computer before starting this procedure. To create the restore i mage: 1. Click the System menu icon a[...]

NOTE: Before you back up your in formation, be sure you hav e designated a location to save the backup files. 1. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup icon. 2. Select Folders from the panel on the left si de of the window, and beneath Folders to back up , select the folders to back [...]

10 Power cord set requirements The wide-ran ge input feature of the computer perm it s it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requi rements for use in the country or region where the equipment is purchased. Power cord sets for use in othe[...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil AB NT 1 Canada CSA 2 Chile IMQ 1 Denmark DE MKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand[...]

Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of th e agency responsible fo r evaluation in the country or region where it will be used. 2. The [...]

11 Recycling When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the loca l laws and regulations in your area for bat tery disposal. HP encourages custome rs to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more informa tion about r[...]

Index A AC adapter spare part numbers 27 AC adapter ligh t, identifying 6 AC adapter, spare p art numbers 30 action keys identifying 15, 16 antenna removal 72 spare part number 25, 66 audio, product description 3 audio-in (microp hone) jack 8 audio-out (headphone) jack 9 B back up personal files 100 backups 99, 106 base enclosure, spare part number[...]

feet locations 39 spare part number 39 fn key, identifying 15, 16 G graphics, product description 1 grounding guidelines 34 guidelines equipment 37 grounding 34 packagin g 36 transpo rting 36 workstation 36 H hard drive precautio ns 34 product desc ription 2 removal 44 spare part numbers 23, 26, 44 specifications 96 hard drive bay, identifying 17 H[...]

power connector , identifying 7 power cord requirements for all countries 109 requirements for specifi c countries and regions 110 set requirements 109 power cord, spare part numbers 27 power lights, identifying 6 power requirements, product description 4 processor product desc ription 1 removal 83 spare part numbers 23, 83 product description audi[...]

TouchPad on/off button 11 TouchPad reader light 12 TouchPad zone, identifying 11 transporting guidelines 36 U USB 3.0 ports identifying 8 USB board removal 72 spare part number 23 V vents, identifying 8, 17 W webcam light, identifying 10 webcam module, spare part number 25 webcam, identify ing 10 webcam/microphone module removal 69 spare part numbe[...]