HP (Hewlett-Packard) Ci 1100 manual

INSTRUCTION HANDBOOK Please read the instruction handbook before using the printer . Keep it close to the printer for easy reference.[...]

i Please read the instruction handbook before using the printer . Keep it close to the printer for easy reference. The sections of this handbook and parts of the printer marked with symbols are safety warnings meant to protect the user , other individuals and surrounding objects, and ensure correct and safe usage of the printer . The symbols and th[...]

ii Thank you for purchasing the Ci 1 100 Color Laser Printer . Notice NO LIABILITY IS ASSUMED FOR ANY DAMAGE CAUSED BY IMPROPER INST ALLA TION. The information in this Instruction Handbook is subject to change without notification. Additional pages may be inserted in future editions. The user is asked to excuse any technical inaccuracies or typogra[...]

iii 2. Copy Restrictions FONTW ARE/T rueDoc is copyrighted. Unauthorized copying of FONTW ARE/T rueDoc even if modified, merged, or included with other software, is expressly forbidden. Y ou may be held legally responsible for any copyright in- fringement. 3. Unauthorized Use FONTW ARE/T rueDoc may not be removed, disclosed and transferred to any t[...]

iv FCC statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with t[...]

v Safety information Laser safety This printer is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to Radiation Control for Health and Safety Act of 1968. This means that the printer does not produce hazardous laser radiation. Since radiation emitted inside t[...]

vi Disclaimer We shall have no liability or responsibility to customers or any other person or entity with respect to any liability , loss or damage caused or alleged to be caused directly or indirectly by equipment sold or furnished by us, including but not limited to, any interruption of service, loss of business or anticipatory profits, or conse[...]

vii Contents Setting Up the Printer ................................................................... 12 Preparing the Imaging Unit .............................................................................. 12 Setting Up the Output T ray ............................................................................... 13 Installing the T oner D[...]

viii Contents Cleaning ......................................................................................... 64 User Replaceable Components ................................................... 69 Clearing a Jam .............................................................................. 71 T roubleshooting .....................................[...]

1 For Y our Safety CAUTION LABELS Caution labels have been attached to the printer at the following locations for safety purposes. BE SUFFICIENTLY CAREFUL to avoid fire or electric shock when removing a paper jam or when replacing toner. NOTE: DO NOT remove these labels. ATTENTION: SURFACE CHAUDE CI-INTERIEUR VORSICHT: HEISSE FLÄCHE INTERN ATENCIO[...]

2 For Y our Safety INST ALLA TION PRECAUTIONS ■ Environment CAUTION • Avoid placing the printer on or in locations which are unstable or not level. Such locations may cause the printer to fall down or fall over. This type of situation presents a danger of personal injury or damage to the printer. ................................................[...]

3 For Y our Safety • Plug the power cord securely into the outlet. If metallic objects come in contact with the prongs on the plug, it may cause a fire or electric shock. ................................................................................... ........................... • Always connect the printer to an outlet with a ground connect[...]

4 For Y our Safety • When adding memory, ALWAYS remove the power plug from the outlet. If this operation is performed with the power still attached, there is a danger of electrical shock. .......................................................... .......... • DO NOT remove or connect the power plug with wet hands, as there is a danger of electr[...]

5 Before Y ou Start System Requirements PC To operate the Ci 1100 effectively, refer to the following: CPU: More than Pentium (133 MHz or faster CPU is recommended.) Operating System: Windows 95 *1 / Windows 98 *2 RAM: 1 6 M B o r more (More than 32 MB is recommended.) Free disk space: 100 MB or more Virtual memory: 1 6 M B o r more (More than 32 M[...]

6 Before Y ou Start Features The Ci 1100 Color Laser Printer provides fast, high-quality color printing on plain paper, plus the ease of operation and high performance you expect from a laser printer. Some of its features include: ■ High quality Resolution Maximum 1200 dpi* (*KPDL emulation only) ■ High speed For printing of multiple copies on [...]

7 Before Y ou Start Part Names ■ Front side view ■ Rear side view Imaging unit ( ☞ P. 12) Front cover Operation panel Fuser Kit ( ☞ P. 74) Right side cover Output tray Media cassette ( ☞ P. 16) Main Charger Moving handles Power switch ( ☞ P. 25) Network interface card slot Multi-purpose (MP) tray ( ☞ P. 19) Left side cover ( ☞ P. 19[...]

8 Before Y ou Start Ready PAR 600 A4 001 Control Panel Overview Message Display The message display displays the printer’s operational mode. Messages which are displayed and their meanings are given in the table below. Message Meaning Self test The printer is self-testing after power-up and is not ready to print. Please wait The printer is warmin[...]

9 Before Y ou Start Interface Indicator The interface indicator indicates the interface over which data is currently being received or was last received. The current interface is indicated by one of the following messages: Display Description PAR Parallel interface SER Serial interface OPT Optional interface (if a network interface card is installe[...]

10 Before Y ou Start ON LINE DATA Symbolic Indicator This printer icon includes the indicators which show the following information regarding the printer’s paper and toner status. Name Description Face-down indicator Indicates when printed pages are delivered to the output tray in the face-down stack (correct order). The pages are delivered in th[...]

11 Before Y ou Start Control Keys Key Function ON LINE This key toggles the printer on-line and off-line. CANCEL This key cancels the data processed in the printer during print- ing. When the printer is in a mode selection sequence (See MODE key below), pressing this key abandons mode selection in course. STACK/+ • This key selects whether to out[...]

12 Setup Setting Up the Printer Preparing the Imaging Unit 1 Open the front cover . 2 T urn the upper green lever clockwise until it stops and the arrows are aligned. (This tightens the internal belts, ensuring the unit is ready for printing.) 3 Close the front cover .[...]

13 Setup Setting Up the Output T ray 1 Remove the adhesive tape that holds the output tray against the printer . 2 Lower the tray to the operating position.[...]

14 Setup Installing the T oner Developers Note: The toner developers that are shipped with the printer are starter developers. They are installed in exactly the same manner as the optional developers; the only difference is that the starter developers have less toner. (The page life expectancy is 5000 pages for color and 6000 pages for black, both [...]

15 Setup 4 Insert the toner developer in the appropriately labelled slot. From top to bottom, the order of the color toner developers is BLACK, CYAN, MAGENTA, YELLOW. Caution: Excessive exposure to light will damage the imaging unit; do not leave the right side door open for more than 1 minute. Close the right side door after replacing each individ[...]

16 Setup Loading Media Loading Paper or T ransparencies in the Media Cassette The printer is shipped with a media cassette (either Letter paper or A4 paper) installed. The printer can also use five different trays as options: Cassette Si ze A4 Paper 210 mm × 297 mm A4 Transparency 210 mm × 297 mm Letter Paper 8.5" × 11" Letter Transpar[...]

17 Setup 2 Remove the base plate stopper from inside the media cassette; refer to the instruction sheet attached to the cassette. 3 Push down on the metal plate until it clicks, locking it in place. 4 Fan the media (paper/transparencies), then tap it on a level surface to avoid media jams or skewed printing. Notes: • To optimize your printer’s [...]

18 Setup 5 Place the media in the cassette under the hooks. The height of media should not exceed the limit mark on the cassette, or it may cause a jam. Notes: • Load media with the print side down. Most media has instructions recommending the side to be printed first. • Do not mix different types or thicknesses of media in the media cassette a[...]

19 Setup Thin Middle Thick (1) Loading Media in the Multi-purpose T ray The multi-purpose (MP) tray serves as an additional tray for loading any type of media that ranges in size from 91 mm × 254 mm to 216 mm × 356 mm (3.6 ≤ × 10 ≤ to 8.5 ≤ × 14 ≤ inches). Use it to load a single sheet or a stack of media, depending on the media’s typ[...]

20 Setup ■ Loading Paper Notes: • Reusing media that has been fed through the printer (for example, after jams) can reduce the life of the consumables and paper path components. • When printing legal size using the multi-purpose tray, backside marking may occur. If this occurs, use the legal cassette. For detailed information on media, refer [...]

21 Setup 5 Insert the media with the printing side up into the multi-purpose tray . The height of media should not exceed the limit mark on the left guide, or it may cause a media jam. 6 Adjust the media guides to the media size. 7 Use the printer driver to select the multi-purpose tray . 8 Open the printer driver ’s Paper tab, then pull down the[...]

22 Setup ■ Loading Label For detailed information on labels, refer to page 114. 1 Set the media thickness switch ( ☞ P . 19). 2 Adjust the media guides to the width of the label sheets. 3 Load label stock into the multi-purpose tray , positioning the sheets so that the top edge feeds into the printer first and the printable side is facing up. T[...]

23 Setup Connecting the Printer to a Computer The printer can directly be connected to a computer through the parallel interface or the serial interface. To connect the printer in a local area network, you must obtain a network interface card ( ☞ P. 5). For further details, consult your dealer from which you purchased the printer. Ci 1100 Compute[...]

24 Setup Using a Parallel Interface Cable If you do not have a parallel interface cable, you will need to purchase one from your local computer store or dealer ( ☞ P. 116 for Parallel Interface specifications). 1 Make sure the computer , printer and the other connected peripheral devices are turned off. 2 Connect the parallel interface cable to t[...]

25 Setup Connecting the Serial Interface To connect the printer to a computer using the serial interface, use the XSER connector at the rear panel of the printer. The serial connector is of a round, 8-pin DIN type and you will need a cable adaptor if you connect a DSub type serial connector. Barcode Reader With the hard disk option (see below) inst[...]

26 Setup Printing a Status Page From the Printer Control Panel The status page provides general information on printer settings and configuration. Make sure the printer is ready and paper is loaded. Use the following procedure to print a test page. While the message display indicates Ready , press the STATUS key. The printer will start printing a s[...]

27 Setup Installing the Driver Software Driver software installation will create a printer driver for Windows 95 or Windows 98. The supplied printer driver floppy disk contains KPDL printer drivers for Windows 95 and Windows 98, and a common PCL printer driver all in compressed form. Extracting and installation methods for Windows 95 and Windows 98[...]

28 Setup Installing the Printer Driver for W indows 95/ Windows 98 ■ Using Plug and Play 1 T urn on the printer . 2 T urn on the computer and start Windows 95/Windows 98. The New Hardware Found window is displayed for a few seconds, then the Update Device Driver Wizard window is displayed. 3 Click Next >. 4 Click Finish. The Insert Disk window[...]

29 Setup ■ Using Add Printer 1 Start Windows 95/Windows 98. 2 Quit all applications. 3 Click Start, move the pointer to Settings, then click Printers. The Printers window is displayed. 4 Double click the Add Printer icon. The Printer Wizard screen starts. 5 Click Next >. 6 Select Local printer or Network printer and then click Next>. 7 Clic[...]

30 Setup Setting the Color Density The printer panel provides an interface to adjust the density of the toner applied to the media. This makes it possible to offset changes in density that may result due to varying environmental conditions or aging of the toner or imaging unit. Perform the following steps to adjust the color density: Begin by print[...]

31 Setup The current density setting for each color is indicated by four stripes of cyan, magenta, yellow, and black (from left to right). On the Color Calibration Page as shown in the following example. The factory default setting for each color density is 10. Color Calibration Page (Example):[...]

32 Setup 2 Compare the current color density settings on the Color Calibration Page with the color density samples on the Color Calibration Reference to see if they match. Place the Color Calibration Page on at least 2 sheets of clean white paper in a well-lighted area. 10 10 10 10 If they match, you do not need to adjust the color density. If they[...]

33 Setup 4 Press the + or - key until >Print Calibration Page is indicated. 5 Press the ENTER key twice to reprint the Color Calibration Page. • Repeat step 3 above, if necessary. 6 Repeat steps 3 through 5 for each color (MAGENT A, YELLOW , BLACK). • To skip a color, press the + button. • To return to a previous color, press the - button.[...]

34 Using the Printer Mode Selection This section explains the menu levels and options which can be set using the MODE key. The MODE key can be used to display all of the menus in the following table. > KPDL (AUTO) Emulation > KPDL Auto Option Normal On Landscape >Pitch 10.00 cpi High Speed Serial >Size 012.00 point (s) > Emulation PC[...]

35 Using the Printer Continued on next page Continued from previous page MEMORY CARD > >Read fonts >Read data >Write data >Delete data >Format >List of Partitions >RGB Simulation >Vivid mode Color > Matching >Black 10 >Yellow 10 >Magenta 10 >Cyan 10 >Total print 1234567 >Print Calibra- tion Page Life [...]

36 Using the Printer Ignore LF CR and LF >LF action LF only >Printer Reset Continued from previous page Ignore CR CR and LF >CR action CR only >MSG language English >List of >Print HEX-DUMP >Sleep timer 060 min >Form Feed Time out 030sec. resident Fonts Others > On Perm / Temp On Permanent >>Print Test page 2 >&g[...]

37 Using the Printer Navigating through the menus The menus are in the hierarchy as shown in the diagram above. Use the + and - keys to move between menus in the same level (“vertically” in the table). The + key shows the next menu, while the - key shows the previous one. Change levels by using the and keys. The key moves to lower levels (sub-m[...]

38 Using the Printer Outline for Menus ■ Interface menu The Interface menu selects one of the three printer interfaces ( Option is available only if an option network interface card is installed) on which subsequent mode menu settings become effective. The Parallel and Serial options have the second level menus as described below. Level 1 Level 2[...]

39 Using the Printer ■ Number of copies The Number of copies menu sets the number of copies to be printed. Level 1 Range Number of copies 001 (Default) to 999 ■ Emulation The Emulation menu switches the printer emulation. KPDL is implementation of the Adobe’s PostScript language. KPDL (AUTO) automatically switches the printer emulation. Level[...]

40 Using the Printer 5 Press ENTER . 6 Press the + key repeatedly until the font name of Dutch801- RomanSWM is displayed. 7 Press ENTER to confirm the font selection. Press CANCEL to abandon the selection. 8 Press MODE . This finalizes the mode menu.[...]

41 Using the Printer Resident Scalable Fonts[...]

42 Using the Printer KPDL Fonts[...]

43 Using the Printer ■ Page orientation The Page orientation menu switches between portrait and landscape page orientations. Level 1 Range Page orientation Portrait (Default) Landscape ■ Option ROM The Option ROM menu reads data in the option ROM and prints a list of them as partitions . This menu is available only when the option ROM is instal[...]

44 Using the Printer ■ Memory card The MEMORY CARD menu reads, writes, and deletes data on the memory card. It also allows formatting the memory card and printing a list of the contents. This menu is available only when a memory card is inserted into the memory card slot at the back of the printer ( ☞ P. 57). For instructions on using these sub[...]

45 Using the Printer ■ Color calibration This menu provides an interface to adjust the density of the toner applied to the media. For details on how to calibrate toner density, see Setting the Color Density ( ☞ P. 30). Level 1 Level 2 Range Color Calibration Print Calibration page Cyan 00 to 20 Magenta 00 to 20 Yellow 00 to 20 Black 00 to 20 ?[...]

46 Using the Printer ■ Paper handling mode The Paper handling mode allows the MP tray to be configured in the same manner as with the media cassette. Level 1 Level 2 Options Paper handling MP tray mode Cassette First (Default) MP tray size B5 ISO B5 A4 Executive Letter Legal MP tray type Plain (Default) Transparency Labels Cardstock Coated 2nd si[...]

47 Using the Printer Cassette mode Approximately 100 sheets of paper can be continuously fed. Note: In First mode, printing is carried out using custom size paper feed timing regardless of the MP tray size setting. MP tray type When cassette is selected as the MP tray mode, the paper source is automatically selected according to the print data. Set[...]

48 Using the Printer ■ Formfeed timeout time The Formfeed timeout time menu adjusts the time-out time for the occurrence of the printer’s formfeed action. Absence of data for this period of time causes a formfeed. Level 1 Level 2 Range Others Form feed time out 000 to 495 (seconds) Note: Any value from 0 to 495 [seconds] in 5-second increments.[...]

49 Using the Printer ■ Printer Reset The Printer Reset menu brings all temporary printer settings back to their default values. Note that resetting the printer also removes all temporarily downloaded resources such as fonts and macros from its memory. Level 1 Level 2 Range Others Printer Reset (To reset the printer, press ENTER twice.) ■ LF act[...]

50 Using the Printer ■ Resource protection The Resource protection menu enables the resource protection function in the following options. The resource protection function preserves PCL resources in memory so that they are intact even when you change the emulation from KPDL (or KPDL [AUTO]) back to PCL 5C. Level 1 Level 2 Range Others Resource pr[...]

51 Using the Printer RAM DISK A RAM DISK can be set up as a virtual media device by setting a given amount of the total printer memory as the RAM DISK. This can then be used for reading and writing data just as with a memory card or as a virtual mail box function (see page 52 to 56). Note however that data written to the RAM DISK is lost if the pri[...]

52 Using the Printer ■ RAM DISK Operations The following operations are available with the RAM DISK. • Read Data • Write Data • Delete Data • Print a List of Data Names • Print Accumulated VMB Data • Print VMB List Except for printing accumulated VMB data and printing a VMB list, procedures for all operations are the same as for a mem[...]

53 Using the Printer ■ Outputting to a VMB When sending data to a virtual output tray set within the RAM DISK, make this setting from the printer driver. With this setting, data can be sent by specifying the desired virtual output tray number. It is also possible to assign a name to a virtual output tray and send data by specifying that name. (Fo[...]

54 Using the Printer ■ Print Accumulated VMB Data with a Password This function prints VMB data protected by a password which has accumulated in a virtual output tray. 1 Display >Print VMB data T ray . The VMB tray number will appear in the location marked by #’ s below , while the VMB tray name will appear in the location marked by %’ s. [...]

55 Using the Printer ■ Print VMB Accumulated Data List This feature prints a list of VMB data accumulated in the RAM DISK. 1 Display >List of VMB. >List of VMB 2 Pressing the ENTER key will cause a ? to display . >List of VMB ? Press the CANCEL key if you want to halt printing. The ? display will disappear . 3 Pressing the ENTER key will[...]

56 Using the Printer ■ Operations for Using a Barcode Reader If an optional barcode reader is connected to the printer, it is possible to print data within a virtual output tray using the barcode in the list. Select the barcode for “Output (1)” in the upper right using the barcode reader and then select the barcode for the virtual output tray[...]

57 Using the Printer Memory Cards This printer is equipped with a memory card slot. If a JEIDA Ver. 4.2 memory card is used, it is possible to read, write and delete data, and format the memory card. Note: Only 32 MB or less, flash or S-RAM type memory cards, conforming to JEIDA Ver. 4.2, can be written or formatted by this printer. Font cards can [...]

58 Using the Printer ■ Reading Data from a Memory Card The operation described here is performed while the message display reads Ready . 1 Insert the memory card into the memory card slot ( ☞ P . 57). 2 Bring up the menu >Read font on the message display . For details on using the mode selection menu, see pages 37 and 44. 3 Press the ENTER k[...]

59 Using the Printer 5 Check that the message display has changed to Waiting and press the FORM FEED key . The printer will automatically print the data just written (example below). This printout can be used to check the name (partition name) under which data was written and confirm that it was written properly. Slot number: Slot name for the memo[...]

60 Using the Printer ■ Formatting a Memory Card It is necessary to first format a new memory card before it can be used by the printer. Formatted memory cards can then be written with data. Note: • Note that if you format a memory card which already has data written on it, that data will be lost entirely. • Check that the memory card is not w[...]

61 Using the Printer ■ Memory Card Error Codes Error codes 11, 13, 17, and 18 apply only to flash memory cards. Error code Meaning MEMORYCARD err 01 • You attempted to write more than 32 MB of data to a Press CONTINUE memory card. Or, the capacity of the memory card installed in the printer is more than 32 MB. • A data name not existing on th[...]

62 Using the Printer Setting the Sleep T imer The sleep timer can be set anywhere from 0 to 120 minutes in 5-minute increments. Setting the sleep timer to 0 turns it off. The sleep timer is set at the factory to 60 minutes. T o set the sleep timer: 1 Press the MODE key on the printer panel. 2 Press the + key repeatedly until the message display ind[...]

63 Using the Printer Permanent In this mode, the printer stores fonts, macros, symbol sets, etc. in memory that were downloaded as permanent PCL resources. All temporary resources are lost when the emulation mode is changed from PCL 5C to KPDL or vice versa. Permanent and temporary In this mode, the printer stores both permanent and temporary resou[...]

64 Care and Maintenance Cleaning Periodic cleaning of the printer is recommended. The frequency of cleaning is dependent upon the environment in which the printer is used. You should clean the printer: • At least once a month. • When the printer experiences frequent media jams. • When print quality has deteriorated. Caution: For safety purpos[...]

65 Care and Maintenance 4 Gently rotate the paper-pick rollers 180 ° (the paper-pick rollers are D-shaped) and wipe them with a lint-free cloth that has been moistened with isopropyl alcohol. 5 Reinsert the paper feeder ( (1) ) and close the left side cover ( (2) ). 6 Slide the media tray back into place. Cleaning the optional feeder and the duple[...]

66 Care and Maintenance When using the duplex unit, it may become necessary to clean the rollers inside the unit. Open the internal cover, and wipe the rollers with a lint-free cloth steeped in isopropyl alcohol. Cleaning the home sensor 1 Open the printer ’s front cover . 2 Remove the imaging unit: (1) Loosen the two thumbscrews by turning them [...]

67 Care and Maintenance (3) Grasping the front green handle, slide the imaging unit out until it catches. (4) Lift up the left green handle. Pull the imaging unit out of the printer and cover it to protect it from light exposure. Important: Do not touch the green surface (the right side) or the black belt (the underside). Finger prints may affect t[...]

68 Care and Maintenance 3 Use a dry , lint-free cloth to wipe the slot of the sensor . 4 Reinsert the imaging unit into the printer , holding it by its green handles. Match the arrow on the right side of the imaging unit with the arrow on the printer, and slightly push the imaging unit into the printer. Then release the left handle and push the uni[...]

69 Care and Maintenance User Replaceable Components When the printer panel indicates that a supply needs to be replaced, make sure that you have replacement supplies on hand. The printer may continue to print until the supply is completely used up; then it stops until you replace the indicated supply. Components Printer panel message Average life *[...]

70 Care and Maintenance Components Printer panel message Average life Fuser unit * 57,000 pages (with pre-installed Oil Warning Ci1100 Supply Roll and Cleaning Pad) Fuser KIT Fuser unit must soon be replaced. 60,000 pages Replace Ci1100 Fuser KIT Fuser unit must now be replaced. Oil Supply Roll * 14,500 pages (with pre-installed Warning Ci1100 Clea[...]

71 Care and Maintenance Clearing a Jam ■ Clearing a media jam Warning: High voltage is present in the charger section. Take sufficient care when working in this area, as there is a danger of electrical shock. Caution: The printer’s fuser unit is extremely hot. Take sufficient care when working in this area, as there is a danger of getting burne[...]

72 Care and Maintenance ■ Jam at A 1 Open the left side cover corresponding to the selected media cassette. 2 Remove the jammed media. 3 Close the left side cover . — OR — 4 Remove the media cassette or duplex unit. 5 Remove the jammed media from inside the printer . 6 Reinsert the media cassette. 7 Open and close the front cover to clear the[...]

73 Care and Maintenance ■ Jam at B 1 Open the left side cover . 2 Use the green handles to pull out the paper feeder . 3 Remove the jammed media on the paper feeder . 4 Reinsert the paper feeder and close the left side cover .[...]

74 Care and Maintenance ■ Jam at C 1 Remove the fuser: (1) Open the printer front cover . (2) T urn the small green thumbscrew counterclockwise to unlock the fuser . Caution: • The fuser is hot. To avoid personal injury, turn off the printer and wait 10 minutes (after opening the front cover) for the fuser to cool before touching it. (3) Holdin[...]

75 Care and Maintenance 2 (1) Hold the fuser as shown below , and slide it out of the printer . Caution: The fuser unit weighs approximately 3.1 kg (6.8 lbs.). Take care when handling it. (2) Close the front cover . 3 Remove the oil supply roll: (1) Press out on tabs to unlock the oil supply roll. (2) Remove the oil supply roll out of the fuser . N[...]

76 Care and Maintenance 4 (1) T urn the fuser ’s large green knob clockwise. (2) Remove the jammed media. 5 (1) Replace the oil supply roll into the fuser . (2) Press down firmly on the oil supply roll to snap both sides into place. Caution: If the oil supply roll is not installed correctly, print quality will be diminished. 6 (1) Open the front [...]

77 Care and Maintenance 7 (1) T urn the small green thumbscrew clockwise to lock the fuser . (2) Close the front cover . (1) (2)[...]

78 Care and Maintenance ■ Jam at D Caution: The fuser is hot. To avoid personal injury, turn off the printer and wait 10 minutes (after opening the front cover) for the fuser to cool before touching it. Note: First check the exit opening for media that has jammed and folded like an accordion. It is especially difficult to see if the media is tran[...]

79 Care and Maintenance 1 B (Printing face down) (1) Open the front cover . (2) Pull open the access door (above the plastic output tray). See if the media is visible. (3) T urn the large green knob on the fuser counterclockwise. (4) Remove the media from inside the access door . Caution: If the fuser knob will not turn, do not force it, or you may[...]

80 Care and Maintenance ■ Jam at E 1 Remove the jammed media from the output tray . — OR — Pull open the access door (above the plastic output tray) and remove the media. Safety Caution: Be careful not to let go of the access door while it is opened. — OR — Open the cover on the right side, and remove the media. 2 Open and close the front[...]

81 Care and Maintenance ■ Jam at F 1 Remove the jammed media from the multi-purpose tray . 2 Open and close the front cover to clear the error message from the message display .[...]

82 Care and Maintenance ■ Jam at G 1 (1) Pull open the access door (above the plastic output tray), and look for any paper . (2) Remove the media from inside the access door . Safety Caution: Be careful not to let go of the access door while it is opened. — OR — (3) Remove the duplex unit. (3) (1) (2)[...]

83 Care and Maintenance (4) Remove the jammed media from the duplex unit. 2 Open and close the front cover to clear the error message from the message display .[...]

84 Care and Maintenance ■ Jam at H 1 Open the lower left side cover . 2 Remove the jammed media. 3 Close the lower left side cover . — OR — 4 Remove the selected media cassette (middle or lower media tray). 5 Remove the jammed media from inside the printer . 6 Reinsert the media tray . 7 Open and close the front cover to clear the error messa[...]

85 Care and Maintenance T roubleshooting Trouble P o ssible Cause Corrective Action A single color is not uniform or many vertical streaks (both light and dark) of slightly differ- ent density and non- uniform color. The toner is almost depleted. Replace the color toner developer. Half tone area has areas of weak color. Paper doesn’t match the en[...]

86 Care and Maintenance A single color has a sharp, dark or light vertical streak. Trouble P o ssible Cause Corrective Action The toner developer is almost depleted and is not properly applying toner. Replace the color toner developer. Small white spots appear on OHP trans- parency. OHP transparency has dust on its surface. Remove dust or stain fro[...]

87 Care and Maintenance Trouble P o ssible Cause Corrective Action Straight, thin light vertical line in colors. The photosensitive belt inside the imaging unit is scratched. Replace the imaging unit. Each color “bleeds” into the color band. The imaging unit’s internal waste toner box is full. Replace the imaging unit. A single white spot app[...]

88 Care and Maintenance Trouble P o ssible Cause Corrective Action One or more dark vertical lines appear on the print in all colors. The imaging unit is scratched. Replace the imaging unit; make sure that the old imaging unit is not exposed to light for more than 45 seconds. If a new imaging unit does not correct the problem: • Put the old imagi[...]

89 Care and Maintenance Trouble P o ssible Cause Corrective Action Dark and wavy vertical streaks appear in all colors. The main charge grid is dirty. Replace the main charger. The entire page prints in black, including the borders. Bad electrical contact for the main charge grid. Reinsert the main charger to correct the contact for the main charge[...]

90 Care and Maintenance ■ If you can’t make a print Trouble P o ssible Cause Corrective Action The page is completely blank. The problem could be with one of the following: • Engine control board. • Developer voltage. • Laser scanning unit mirror. Turn the printer off and back on again. If the problem persists, call for service on your pr[...]

91 Care and Maintenance ■ Media problems Trouble P o s s ible Cause Frequent paper-picking errors Fan the paper or transparencies before installing them in their respective cassettes; this is especially important for transparencies because they tend to stick together. Make sure that you have loaded paper in the paper tray and transparencies in th[...]

92 Care and Maintenance ■ Print quality problems Trouble Corrective Action Prints have dull, faded colors. Print the Color Calibration Page from the Color Calibration menu in the printer panel. Check the density settings for each color and compare them to the examples on the Color Calibration Reference card. Refer to Setting the Color Density on [...]

93 Care and Maintenance Error Messages Printer Panel Message Error Message Po ssible Cause Corrective Action Add paper ( paper source) (paper size)(media type) The paper source is out of paper. Add paper to the paper cas- sette or multi-purpose tray. Not only the paper source, but also the paper size and media type set for the paper source in quest[...]

94 Care and Maintenance Error Message Po ssible Cause Corrective Action I/F occupied The front control panel operation you attempted is not possible because that interface is receiving data. Wait until the data transfer is completed on that interface. Imaging unit not locked The imaging unit is not locked properly because its lever is not lifted. L[...]

95 Care and Maintenance Error Message Po ssible Cause Corrective Action Load cassette # (paper size) (media type) The paper size does not match. The size of paper panel in the cassette is different to the size specified by the application software or by PRESCRIBE 2e command. Put paper of the specified size into the cassette. (# represents the casse[...]

96 Care and Maintenance Error Message Po ssible Cause Corrective Action Missing Toner Ci1100 (Yellow) The yellow toner develop- er is not installed in the printer. Install the yellow toner developer ( ☞ P. 14). Missing paper feed unit The paper feeder unit is not installed in the printer. Install the paper feeder unit. Option feeder Left cover Op[...]

97 Care and Maintenance Error Message Po ssible Cause Corrective Action RAM DISK error ## Press CONTINUE Check the error code displayed in the place of ## and refer to the corresponding description at right. 01: Abnormal format. Try turning the power off and on again. 02: RAM DISK mode is OFF. Turn RAM DISK mode On. 03: Cannot write to the disk sys[...]

98 Care and Maintenance Error Message Po ssible Cause Corrective Action 99: MPS: No job in the virtual bin specified for output or that page is missing. Read font ? Failed A font could not be read due to insufficient memo- ry. Read macro ? Failed A macro could not be read due to insufficient memory. A download macro could not be loaded into printer[...]

99 Care and Maintenance Error Message Po ssible Cause Corrective Action Toner low Ci1100 (Cyan) The cyan toner developer is almost empty. Replace the cyan toner devel- oper as soon as possible. Toner low Ci1100 (Black) The black toner developer is almost empty. Replace the black toner developer as soon as possible. Toner low Ci1100 (Magenta) The ma[...]

100 Care and Maintenance ■ Hard Disk Error Codes Error Message Remedy HARDDISK error## Check the error code (digits) shown at the ## position, and Press CONTINUE refer to the following. 0 1: Format error. The hard disk has malfunctioned. Turn on the printer again. 02 : No hard disk installed. Check whether the hard disk has been correctly install[...]

101 Care and Maintenance Code Error Meaning 2 4 unmatchedmark Expected mark not found on stack 2 5 unregister Internal error 2 6 vmerror Virtual memory is exhausted, or illegal access was attempted 27 badpassword Bad password 2 8 invalidnumber Invalid number 29 nomemory Memory unavailable 3 0 configurationerror Setpagedevice request cannot be satis[...]

102 Care and Maintenance 1 T urn of f the printer; remove the power cord and all interface cables. 2 Remove the media cassette from the printer; remove the media from the cassette(s). 3 Press down on a media cassette’s metal plate. Place the base plate stopper into the media cassette. (1) (2) (3) Base plate stopper[...]

103 Care and Maintenance 4 Reinsert the media cassette into the printer; use adhesive tape to secure the cassette to the printer . 5 If you have other media cassettes, repack them for shipping or storage in their original shipping boxes. 6 (1) Open the printer ’s front cover . (2) Loosen the two thumbscrews by turning them counterclockwise. (3) T[...]

104 Care and Maintenance 8 Wrap the imaging unit with a protective black plastic sheet. Caution: Do not expose the imaging unit to light for more than 45 seconds to avoid damage. 9 On the imaging unit, turn the upper lever 90 ° counterclockwise; this is necessary to protect the imaging unit during shipment. 10 Insert the imaging unit into the pack[...]

105 Care and Maintenance 12 (1) Push in on green tabs to unlock the cover . (2) Raise the cover until it catches in the open position. 13 (1) Rotate the transfer unit’s green handles up. (2) Lift out the transfer unit. 14 Place the transfer unit on newspaper or drop cloth. Rotate the handles down and wrap the transfer unit with a piece of paper a[...]

106 Care and Maintenance 15 Install the plastic cover and insert the transfer unit into a plastic bag and seal the end tightly . Install the transfer unit into the packaging. Note: Use the plastic cover that is originally fitted with a new transfer unit. 16 Packing the toner developers: (1) Open the right side cover . (2) Remove the toner developer[...]

107 Care and Maintenance (3) Replace the shipping cover . (4) Secure the shipping cover with adhesive tape. (5) Insert each toner developer into a plastic bag and seal the end of the bag tightly . (6) Repeat instructions (2) to (5) for each toner developer . 17 Wipe of f any loose toner in and around the printer . Note: If a toner vacuum is availab[...]

108 Care and Maintenance 18 (1) Raise the output tray and secure it to the printer with adhesive tape. (2) Secure the front cover , the multi-purpose tray and the left side cover to the printer with adhesive tape. If you don’t have an option Paper Feeder, go to step 20. 19 If you have an option Paper Feeder: (1) Lift the printer up and away from [...]

109 Care and Maintenance 21 Repack the printer in the original shipping box. Refer to the diagram below . Make sure that you keep the printer upright and level when moving. Toner developers Printer[...]

110 Appendix Specifications Printer Power source Refer to the nameplate on the rear of the unit. Temperature Operating: 1 0 ° C to 32.5 ° C (50 ° F to 90.5 ° F) Recommended Operating: 16 ° C to 27 ° C (60 ° F to 81 ° F) Storage: 0 ° C to 40 ° C (32 ° F to 104 ° F) Humidity Operating: 15% to 80% RH Recommended Operating: 36% to 63% RH St[...]

111 Appendix Maximum printing speed The print speeds listed in the following table represent the time the printer produces multiple prints on various media and resolution (Continuous throughput rate) . Continuous Print Speed (ppm) Simplex 600 × 600 dpi 4 16 2 8 2 8 2 8 1200 × 1200 dpi 2 8 1 4 2 8 - - Duplex 600 × 600 dpi 2 4 1 2 - - - - 1200 × [...]

112 Appendix Margins and Print Area When the image is printed on the media, the image (print area) is a bit smaller than the media size. You may need to adjust the page margins in the application software to match the print area. The following table and illustrations show the page sizes, the largest print areas, and the margins for the media sizes [...]

113 Appendix ■ Paper W eight The printer is designed to work well with most types of paper. However, differences in paper may have significant effects on the quality of the print or the reliability of paper handling. It is strongly recommended that you always test paper before purchasing it to make sure it provides desirable performance. Media ca[...]

114 Appendix ■ T ransparencies and Labels You may also print on transparencies and labels that are made for the printer. The following work satisfactorily. OHP transparency 3 M CG3700, 3M CG3710 Labels AVERY 5163, AVERY 5164, AVERY 5165 Avery L7163, Avery L7165, Avery L7166, Avery L7167 Avery L7168, Avery L7169 Using OHP Film When printing on OHP[...]

115 Appendix • Re-using transparencies that have been fed through the printer once (for example, after jams or if the transparency is ejected without being printed) can reduce the life of the consumables and paper path components. • With any label stock, the labels must completely cover the backing material. YES Labels cover the entire backing [...]

116 Appendix Bi-directional Parallel Interface The bi-directional parallel interface is based on the IEEE1284 standard. If your computer has a bi-directional parallel port, the printer driver and printer can take advantage of faster data transfer. Specifications Connector Type IEEE1284 type connector Cable Use a shielded cable 2 m (6.6 ft.) or less[...]

117 Index A AC inlet ..................................................................... 7 , 24 A TTENTION indicator ............................................ 8, 10 Audio alarm .................................................................. 5 0 Auto cassette mode ...................................................... 47 C Calibration Page .[...]

118 Index Message language ........................................................ 47 Mode selection .............................................................. 34 MP tray mode ............................................................... 46 Multi-purpose (MP) tray .......................................... 7 , 19 Multi-purpose feed indicator[...]

119 Index[...]

LIMITED WARRANTY FOR NEW COLOR PRINTER MITA COPYSTAR AMERICA, INC. 225 Sand Road, P.O. Box 40008, Fairfield, New Jersey 07004-0008, U. S. A. 1-800-255-6482 MITA COPYSTAR CANADA, LTD. 6120 Kestrel Road, Mississauga, Ontario L5T 1S8, Canada 1-800-268-4735 Mita warrants y our color printer against any def ects in material and workmanship for a period [...]

MITA COPYSTAR AMERICA, INC. Headquarters: 225 Sand Road, P.O. Box 40008 Fairfield, New Jersey 07004-0008 TEL : (973) 808-8444 FAX : (973) 882-6000 New York Show Room: 149 West 51st street, New York, NY 10019 TEL : (212) 554-2679 FAX : (212) 554-2625 Northeastern Region: 225 Sand Road, P.O. Box 40008 Fairfield, New Jersey 07004-0008 TEL : (973) 808-[...]