HP (Hewlett-Packard) CN459A#B1H manual

OFFICEJET PRO X451 AND X551 SERIES PRINTERS Us er Guide HP OFFICEJET PRO X451 HP OFFICEJET PRO X551[...]

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HP Officejet Pro X451 and X551 Series User Guide[...]

Copyright and License © 2013 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warrantie s for HP products and services are set forth i[...]

Conventions used in this guide TIP: Tips provide helpful hints or sh ortcuts. NOTE: Notes provid e important infor mation to explain a co ncept or to complete a task. CAUTION: Cautions indicate procedures th at you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you shou ld follow [...]

iv Conventions used i n this guide ENWW[...]

Table of contents 1 Produc t basics ........... ............ ........... ............ ............ .......... ............ ............ ............. .... .......... ............ .......... ... 1 Product overview ................... .......... ............ ............ .............. .......... ............ ............ ......... ........... ......[...]

Insta ll the produc t on a wire d network ............. .................... ...................... ..................... ... 31 Configure IP network settings ....... ......... ........... .......... ............ ........ ........... ........... ......... .... 32 HP ePri nt ...... ................. ............... .............. ................. .[...]

Suppor ted paper s izes .... ................ .............. ............. .................. .............. ................ .......... ............. . 59 Supported paper types and tray capacity .... ............ ........... ........... .......... ............ ............ ......... ...... .... 62 Load paper trays ............. ............. .....[...]

Print on spec ial paper or labels with Windows ......................... ......................................... 99 Print th e first or last page o n differe nt paper wi th Windows .... ............. ............. ............. .. 100 Scale a documen t to fit pag e size wi th Windo ws ........ ............ ............. .......... .............. [...]

Disab le unused pr otocols an d servic es ................ ...................... ........................ ............. 131 Administ rator S ettings ..... ............. ............. ........... ............. .......... .............. .......... ............. 1 32 Color Access Con trol ..... ..................... ................. ................[...]

Adjust color ............ .................. .............. ................ .................. .............. ............... ....... .... 158 Use paper that meets HP specifications ....... .......... .......... ........... .......... .......... ........ ........ 161 Check the ink c artridge s ........... .............. ................. .........[...]

Appendix B Servic e and su pport ....... ................ .................. .............. ................ .................. ...... .............. .... 183 Hewlett -Packar d limited warr anty stat ement ............ ...................... ............................. ..................... 184 End Us er License Agreement .............. .........[...]

VCCI st atement ( Japan) ... .............. ............ ............ .............. ............ .............. ........... ............ .... ....... 217 Power cord instructions ......... ............... ............... ............ ............... ................ ............... ...... ............. 218 Power cord statement (Japan) .............[...]

1 Product basics ● Product overview ● Environmental features ● Accessibility features ● Product views ENWW 1[...]

Product overview HP Officejet Pro X451 Series models Officejet Pro X451dn models CN459A Paper handling: ● Tray 1 (50-sheet capacity for 75 GSM or 20 lb. Bond paper ) ● Tray 2 (500-sheet capacity for 75 GSM or 20 lb. Bond paper ) ● Optional Tray 3 (500- sheet capacity for 75 GSM or 20 lb. Bond paper) ● Standard output bin (250- sheet cap aci[...]

HP Officejet Pro X551 Series models Officejet Pro X551dw models CN596A Paper handling: ● Tray 1 (50-sheet capacity for 75 GSM or 20 lb. Bond paper) ● Tray 2 (500-sheet capacity for 75 GSM or 20 lb. Bond paper) ● Optional Tray 3 (500- sheet capacity for 75 GSM or 20 lb. Bond paper) ● Standard output bin (250- sheet capacity for 75 GSM or 20 [...]

Environmental features Duplex printing Automatic duplex pr inting is available with the Office jet Pro X451 and Officejet Pro X551. Duplex printing saves the environment and saves you money. Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the print[...]

Product views Front view (X451 Series) 1 7 2 4 3 5 6 1 Control panel 2 Output eject flap 3 Output bin 4 Output bin extension 5 Tray 2 (Main paper tray) 6 On/Off button 7 Ink cartridge door ENWW Product views 5[...]

Front view (X551 Series) 1 7 8 2 4 3 5 6 1 Control panel 2 Output bin door 3 Output bin 4 Output bin extension 5 Tray 2 (Main paper tray) 6 On/Off button 7 Ink cartridge door 8 USB 2.0 Host port that accepts USB storage devices for Plug and Print USB Drive printing 6 Chapter 1 Product basics ENWW[...]

Back view 4 5 3 1 2 1 Left door (access for clearing jams) 2 Tray 1 (Multi-purpose tray) 3 Power connection 4 Hi-Speed USB 2.0 ports 5 Ethe rnet por t ENWW Product views 7[...]

Interface ports 1 2 3 1 Ethernet port 2 USB Device port accepts a USB cable from a PC (alternative to Network and Wireless connection s) 3 USB Host port accepts USB storage devices for Plug and Print (Officejet Pro X551 only) 8 Chapter 1 Product basics ENWW[...]

Serial number and model number location Open the ink ca rtridge door to view the se rial number and product model number labe l. ENWW Product views 9[...]

Control panel layout (X451 Series) 1 Display screen area 2 Help button: provides access to the product help system. 3 Wireless button: provides a number of menu items to view and adjust network settings on wireless models. 4 HP ePrint button: provides quick access to HP Web Services featur es, in cluding HP ePrint. HP ePrint is a tool that prints d[...]

Buttons on the Home screen (X451 Series) The Home screen p rovides access to the product fea tures, and it indicate s the product statu s. NOTE: Depending on the product conf iguration, the features o n the Home screen can vary. T he layout might also be re versed for some l anguages. 1 Setup button: provides a number of menu items to view and adju[...]

Control panel help system The product has a built-in Help system that explai ns how to use each screen. To open the Help system, touch the Help button to the ri ght of the control pane l (Officejet Pro X451) or the u pper-right corner of the control panel (Officejet Pro X551). For screens that contain settings for individual tasks, the Help open s [...]

6 Left arrow button: moves the cursor to the left. NOTE: This button illuminates only when the current screen can use this feature. 7 Home button: provides quick access to the Home scr een. This button only illumin ates only when the cur rent screen can use this feature. 8 Wireless light: indicates the wireless network is enabled. The light blinks [...]

Buttons on the Home screen (X551 Series) The Home screen p rovides access to the product fea tures, and it indicate s the product statu s. NOTE: Depending on the product conf iguration, the features o n the Home screen can vary. T he layout might also be re versed for some l anguages. Jan 00 00 00:00a 1 Web Services button: provides quick access to[...]

7 Status display. When the product is idle, this area of the control panel displays the time and date and allows for access to the time and date settings by touching this area . When the product is processing a job, job status information replaces the time and date display. 8 Apps button: provides access to the Ap ps menu to print directly from sel[...]

Control panel help system The product has a built-in Help system that explai ns how to use each screen. To open the Help system, touch the Help button in the upper-righ t corner of the screen. For screens that contain settings for individual tasks, the Help open s to a topic that explains the options for that t ask. If the product aler ts you of an[...]

2 Control panel menus ● Status menu ● Apps ● Plug and Print (Officejet Pro X551 models only) ● Setup Menu ENWW 17[...]

Status menu To access the Status menu, select Status from the Home scree n on the Contro l Panel. The Stat us menu is available o n Officejet Pro X451mod els only. Menu item Sub-menu item Sub-menu item Description Job Status View information on curre ntly processing jobs on the product. Ink Information Estimated Levels View a graphic representation[...]

Setup Menu To open this menu , press (X451 Series) or touch (X551 Series) th e Setup button from the control panel. The following sub menus are available: ● Network ● HP Web Services (HP OfficeJet Pro X451 models only) ● Device Setup ● Tools ● Print Reports ENWW Setup Menu 19[...]

Network menu In the following ta ble, items that have an asterisk (*) indicate the factory default settin g. NOTE: Wireless menu options are o nly available on pr oducts that support wireless connectivity. F or more information, re fer to the Product Basics chapter of this user guide. Menu item Sub-menu item Sub-menu item Description Wireless Menu [...]

Menu item Sub-menu item Sub-menu item Description Hostname OK Change Use this setting the change how the product is identifie d on the network. Legacy Default IP On Off Restore Network Defaults Resets all network configurations to their factory d efaults. ENWW Setup Menu 21[...]

HP Web Services menu (Officej et Pro X451 models only) Menu item Sub-menu item Description Enable Web Services Yes No Enables HP Web Services so y ou can use H P ePrint and the Apps menu. HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product’s e-mail address. Use the Apps menu to print directly f[...]

Device Setup menu In the following ta ble, items that have an asterisk (*) indicate the factory default settin g. Menu item Sub-menu item Sub-menu item Sub-menu item Description Preferences Time/Date Sets the time format, current time, date format, and current date for the prod uct. Language List of available control-panel display languages. Sets t[...]

Menu item Sub-menu item Sub-menu item Sub-menu item Description Default Paper Type Plain Paper Premium Inkjet ... For a compl ete list of paper sizes, see Supported paper types and tray capacity . Sets the paper type for printing inter nal reports, or any print job that does not specify a type. Tray 2 Default Paper Size Letter (8.5 x 11in.) A4 (297[...]

Menu item Sub-menu item Sub-menu item Sub-menu item Description Default Paper Type Plain Paper Premium Inkjet ... For a compl ete list of paper sizes, see Supported paper types and tray capacity. Sets the type of paper for printing internal reports, or any print job that does not specify a type. Tray Lock Tray 1 Tray 2 Tray 3 None * Tray Lock is a [...]

Menu item Sub-menu item Sub-menu item Sub-menu item Description Auto Power Off (HP Officejet Pro X451 Series) Never * 2 hours after Standby 4 hours after Standby 8 hours after Standby 12 hours after Standby Sets the product to powe r down after a specific amount of time. Schedule On/Off Schedule On Schedule Off Schedule s a time to automatically tu[...]

Tools menu Use the Tools menu to im prove the product's print quality and view estima ted ink levels. Menu item Description Display Estimated Ink Levels Displays a graph of how much ink has been consumed for ea ch cartridge. Clean Printhead Use this feature to clean, adjust, and align the print heads. Follow the on-screen instructio ns to corr[...]

Print Reports menu Use the Print Reports menu to print reports that provide in formation about th e product. Menu item Sub-menu item Description Printer Status Report Prints current product information, cartridge status, and other product information. Print Quality Report Prints a quality test that will hel p you diagnose minor print issues. Usage [...]

3 Connect the product ● Connect the pr oduct using a USB ca ble ● Connect the product to a netw ork ● Connect the product to a wirele ss network (wireless models only) ENWW 29[...]

Connect the product using a USB cable This product supports a USB 2.0 connection. Use an A-to-B type USB ca ble. HP recommends using a cable that is no lon ger than 2 m (6.5 ft). CAUTION: Do not connect the USB cable un til the installation software promp ts you to connect it. IMPORTANT: T his printer is designed to be us ed on a l evel surface. Op[...]

Connect the product to a network Supported network protocols To connect a netwo rking-equipped product to a ne twork, you need a n etwork that uses one or more of the following protoco ls. ● TCP/IP (IPv4 or IPv6) NOTE: While this prod uct can be used over IPv6 ne tworks, a product softwa re installation from the CD is not su pported over IPv6 net[...]

5. Find the IP address on the config uration report. Printer Status Report [ [ [ [ [ [ [ [ [ [ Install the software 1. Quit all programs on the computer. 2. Install th e software from the CD. 3. Follow the onscreen instructions. 4. When prompted, select the Wired Network - Connect the pr inter to your network using an Ethernet cable. option, and th[...]

xxxx::xxxx:xxxx:xxxx:xxxx 2. To open the HP Embedd ed Web Server, type th e IP address (IPv4) into the address line of a Web browser. For IPv6, use the p rotocol est ablished by the Web browser for entering IPv6 addresses. 3. Click the Networking tab to obtain network information. You can change settin gs as needed. Set or change the product passwo[...]

3. Touch the Manual IP Address button 4. Use the numeric keypad to enter the IP address, and tou ch the OK bu tton. Touch the Yes button to confirm. 5. Use the numeric keyp ad to enter the su bnet mask, and to uch the OK button. Touch the Yes button to confirm. 6. Use the numeric keypad to enter th e default gateway, and tou ch the OK bu tton. Touc[...]

Link speed and duplex settings NOTE: This information applies only to Ethe rnet ne tworks. It does no t apply to wireless networks. The link speed a nd communication mode of the print server must match the netwo rk hub. For most situations, leave th e product in automatic m ode. Incorrect change s to the link speed a nd duplex settings might preven[...]

HP ePrint is disabled as a default setting i n the product. Use this procedure to enab le it. 1. Type the product IP address into the address line of a We b browser to open the HP Emb edded Web Server. 2. Click the HP Web Servic es tab. 3. Select the option to enable Web Services. Connect the product to a wireless network (wireless models only) Bef[...]

3. Press the Wi-Fi Protected Setup button, and then press the Continue butto n. 4. Use one of thes e methods to complete the setup: ● Pushbutton : Select the Push Button option and follow the instructions on the control panel. Establishing the wi reless connection can ta ke a few minutes. ● PIN : Select the Generate PIN option and follow the in[...]

Manually connect the product to a wireless network During the first 120 minutes of product setup, or after resetting the product's network defau lts (and without a network ca ble attached to the produ ct), the product's wireless rad io will broadcast a wireless setup net work for the produc t. The name of this network is “HP-Setup-xx-[p[...]

4 Use the product with Windows ● Supported operating systems and printe r drivers for Windows ● Select the correct printer driver for Wind ows ● Change print job setting s for Windows ● Remove the printer driver from Win dows ● Supported utilities for Windows ENWW 39[...]

Supported operating systems and printer drivers for Windows The product supports the following Windows ope rating systems: Recommended software installation ● Windows XP (32-bit, Service Pack 2 or higher) ● Windows Vista (32-bit and 64-bit) ● Windows 7 (32-bit and 64-bit) ● Windows 8 (32-bit and 64-bit) Print drivers only ● Windows 2003 S[...]

HP UPD PS driv er (This print driver is available for download from www.hp.com/ go/upd ) ● Recommended for printing with Adobe ® software programs or with other highly graphics-intensive software programs. ● Provides support for printing from postscript emula tion needs, or for postscript flash font support. HP UPD PCL 5 (This print driver is [...]

HP Universal Print Driver (UPD) The HP Universal Print Dr iver (UPD) for Windows is a single driver that gives you instant ac cess to virtually any HP Officejet pr oduct, from any loc ation , without downloading separate drivers. It is built on proven HP p rint driver technology and has been teste d thoroughly and used with ma ny software programs.[...]

Change print job settings for Windows Priority for print settings Changes to print setti ngs are prioritize d depending on where the changes are made: NOTE: The names of commands and dialog boxes migh t vary depending on your software program. In managed en vironments, administrat ors may enforce printing po licies and restrictions. ● Page Setup [...]

Change the product co nfiguration settings 1. Windows XP, Windows Ser ver 2003, and Windows Server 20 08 (using the de fault Start menu vi ew) : Click Start , and then click Printers and Fa xes . Windows XP, Windows Ser ver 2003, and Wind ows Ser ver 2008 (using the Classic Start menu vi ew) : Click Start , click Settings , and then click Printers [...]

Remove the printer driver from Windows Windows XP 1. Click Start , Control Panel , an d then Add or Remove Programs . 2. Find and select the product from the list. 3. Click the Change/Rem ove button t o remove th e softwar e. Windows Vista 1. Click Start , Control Panel , an d then Programs an d Features . 2. Find and select the product from the li[...]

Supported utilities for Windows ● HP Web Jetadmin ● HP Embedded Web Server ● HP ePrint ● HP Wireless Direct 46 Chapter 4 Use the product with Windows ENWW[...]

5 Use the product with Mac ● Supported operating system s and printer drivers for Mac ● Software for Mac computers ● Priority for print settings for Mac ● Change printer-drive r settings for Mac ● Remove the printer driver from Mac operating systems ● Supported utilities for Mac ● Solve problems with Mac ENWW 47[...]

Supported operating systems and printer drivers for Mac The product supports the following Mac operating systems: ● Mac OS X 10.6 and later NOTE: See www.hp .com/ support for th e latest drivers for Mac. NOTE: For Mac OS X 10.6 and late r, Intel Core Processor Macs are supported. The HP Officejet software installer provides Po stScript ® Printer[...]

Software for Mac computers HP Utility for Mac Use the HP Utility to set up prod uct features that ar e not available in the printer driver. You can use the HP Utility when the product uses a universa l serial bus (USB) ca ble or is connected to a TCP/IP-based network. Open the HP Utility Use any of the following meth ods to open the HP Uti lity: ?[...]

Priority for print settings for Mac Changes to print setti ngs are prioritize d depending on where the changes are made: NOTE: The names of commands and dialog boxes migh t vary depending on your software program . ● Page Setup dialog box : Click Page Setup or a similar comma nd on the File menu of the program you are wo rking in to open this di [...]

Change printer-driver settings for Mac Change the settings for all print jobs until the software program is closed 1. On the File menu, cl ick the Print button. 2. Change the settings that yo u want on the various menu s. Change the default settings for all print jobs 1. On the File menu, cl ick the Print button. 2. Change the settings that yo u wa[...]

Remove the printer driver from Mac operating systems You must have administrator righ ts to remove the software. 1. Open System Preference s . 2. Select Print & Scan . 3. Highlight t he product. 4. Click the minus (-) symbol to delete the print qu eue. 52 Chapter 5 Use the product with Mac ENWW[...]

Supported utilities for Mac HP Embedded Web Server The product is equip ped with the HP Embedded We b server, which provides access to informatio n about product and networ k activities. Access th e HP Embedded Web Server from the HP Utility. Open the Printer Settings menu, and then select the Additional Setting s option. You can also a ccess the H[...]

Solve problems with Mac For information about solving problems with a Mac, see Solve product software prob lems with Mac on page 179 . 54 Chapter 5 Use the product with Mac ENWW[...]

6 Paper and print media ● Understand paper use ● Change the printer driver to match the pape r type and si ze in Windows ● Supported paper sizes ● Supported paper types and tray capacity ● Load paper trays ● Configure tr ays ENWW 55[...]

Understand paper use HP Officejet inks for business are specificall y developed for use with HP printheads. Unique ink formulations help e xtend the li fe of the printheads a nd enhance reli ability. When used with ColorLok® paper, these inks provide l aser-like color output th at dries quickly and is ready for distribution. This product supports [...]

Media type Do Do not Letterhead or preprin ted forms ● Use only letterhead or forms approved for use in inkjet printers. ● Do not use raised or metallic letterhead. Heavy paper ● Use only heavy paper that is approved for use in inkjet printers and meets the weight specifications for this product. ● Do not use paper that is heavier than the [...]

Change the printer driver to match the paper type and size in Windows 1. On the File menu in the soft ware progr am, click Print . 2. Select the product, and then cli ck the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. 5. Select a pa per type f rom the Paper type drop-down li[...]

Supported paper sizes NOTE: To obtain best print results, select the appropriate paper size an d type in your print driver before printing. Table 6-1 Supported pap er and print media si zes Size Dimensions Tray 1 Tray 2 Tray 3 Automatic du plex printing Letter 216 x 279 mm (8.5 x 11 inches) Oficio 8.5 x 13 (8.5 x 13 inches) Oficio 216x340 mm 216 x [...]

Table 6-2 Supporte d envelopes Size Dim ensions Tray 1 Tray 2 Tray 3 Automatic duplex printing Envelope #10 105 x 241 mm (4.13 x 9.49 inches) Envelope DL 110 x 220 mm (4.33 x 8.66 inches) Envelope C5 162 x 229 mm (6.4 x 9 inches) Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Envelope C6 114 x 162 mm (4.5 x 6.4 inches) Envelope Monarch 98 x 191 mm (3.[...]

Table 6-4 Supported ph oto media (continued) Size Dimensions Tray 1 Tray 2 Tray 3 Automatic duplex printing 10x15cm (100 x 150 mm) (3.9 x 5.9 inches) L (89 x 127 mm) (3.5 x 5 inches) 5x7 Photo Media (5 x 7 in no-tabs) (127 x 178 mm) (5 x 7 inches) Photo Media (Letter &A4) Japanese Postcard (100 x 148 mm) (3.9 x 5.8 inches) Custom Minimum: (3 to[...]

Supported paper types and tray capacity Table 6-6 Tray 1 (multi-p urpose) on left side of th e product Paper type Weight Capacity 1 Paper orientation Every day: ● Unspecified and Plain ● HP EcoSMART Lite ● Light 60-74g ● Intermediate 85-95g ● Mid-Weight 96-110g ● Heavy 111-130g ● HP Premium Presentation Matte 120g ● Extra Heavy 131-[...]

Table 6-7 Tray 2 (main tray) and Tray 3 (acces sory tray) Paper type Weight Capacity 1 Paper orientation ● Unspecified and Plain ● HP EcoSMART Lite ● Light 60-74g ● Intermediate 85-95g ● Mid-Weight 96-110g ● Heavy 111-130g ● HP Premium Presentation Matte 120g ● Extra Heavy 131-175g 60 to 175 g/m 2 (16 to 47 lb) Up to 500 sheets Side[...]

Load paper t rays Load Tray 1 (multi-pur pose tray on left side of the product) 1. Open Tray 1. 2. Pull out the extension tray. 3. Extend the paper guides fullyand then lo ad the paper sta ck into Tray 1. Adjust the paper guides to the size of the pa per. NOTE: Place the paper into T ray 1 with the side to be printed on face-down and top of page to[...]

Load Tray 2 or optional Tray 3 1. Pull the tray out of the product. 2. Slide open the p aper length and width g uides. 3. Place the paper in the tray and make sure that it is flat at all fo ur corners. Slide the side paper width guides so that they align w ith the paper-size marking in the bottom of the tray. Slide the front paper length guide so t[...]

4. Push down on the paper to make sure that the paper sta ck is below the paper limit tabs on the side of the tray. 5. Slide the tray into the product. 66 Chapter 6 Pap er and print media ENWW[...]

Configure trays By default, the p roduct pulls paper fr om Tray 2. If Tray 2 is e mpty, the produc t pulls paper from Tr ay 1, or Tray 3 if it is installed. Configuring a tray on this product changes the sp eed settings to obtain the best print quality for the type of paper that yo u are using. If you are using special paper for all or most print j[...]

68 Chapter 6 Pap er and print media ENWW[...]

7 Ink cartridges The information contain ed herein is subje ct to ch ange without notice. For the late st User Guide information go to www.hp.com/ support/ojpx451 or www.hp.com/ support/ojpx551 . ● Ink cartridge information ● Supplies views ● Manage ink ca rtridges ● Replacement instructi ons ● Solve issues with supplies Ink cartridge inf[...]

Environmental features : Recycle ink cartrid ges by using th e HP Planet Partners return an d recycling program. For more information abo ut supplies, go to www.hp.com / go/learnaboutsupplies . 70 Chapter 7 Ink cartridge s ENWW[...]

Supplies views Ink cartridge view 1 1 Metal connector and ink nozzle. Do not touch. Fingerprin ts may cause supply er ror mess ages. Dust may also cause supply error messages; do not leave ink cartridges outside the product for prolonged pe riods of time. ENWW Supplies views 71[...]

Manage ink cartridges Correctly using, storin g, and monitoring the ink cartridge can help ensu re high-quality print ou tput. Change settings for ink cartridges Print when an ink cartridge is at estimated end of life Supply-related notifications are communi cated o n the product control panel. ● A <Supply> Low message—where < Supply&g[...]

Store and recycle supplies Recycle supplies Go to hp.com/ recy cle for full information on recycling, and to order postage-paid labels, envelopes, and boxes for recycling. Ink cartridge storage Do not remove the ink cartridg e from its package until you are ready to use i t. HP policy on non-H P ink cartridges Hewlett-Packard Company cann ot recomm[...]

Replacement instructions Replace the ink cartridges The product uses four colo rs and has a different in k cartridge for each colo r: yellow (Y), cyan (C) , magenta (M), and bl ack (K). 1. Open the ink cartrid ge door. 2. Push the old ink cart rid ge inward to unlock it. 74 Chapter 7 Ink cartridge s ENWW[...]

3. Grasp the edge of the old ink cartridge and then pull the cartridge straight out to remo ve it. 4. Remove the new ink cartridge from the packaging. 5. Do not touch the metal connector of the in k cartridge. Fingerprints o n the connecto r can cause print-quality problems. ENWW Replacement instructio ns 75[...]

6. Insert the new ink cartridge in to the product. 7. Close the ink cartridge door. 8. Place the old ink cartri dge in the box and ref er to HP's recycling instruct ions at http://wwww. hp.com/ recycle . 76 Chapter 7 Ink cartridge s ENWW[...]

Solve issues with supplies Check the ink cartridges If you are experiencing p rint quality problems, see Improve print quality on page 157 . NOTE: If you are using a General Office print setting, the printing might appear ligh t. If you determine that you need to replace an ink cart ridge, look on the cartridge or print the Su pplies Status Page to[...]

3 4 1 2 Section Ink cartridge 1B l a c k 2C y a n 3 Magenta 4 Yellow ● If dots or streaks appear in one or more group s, clean the printhead. If thi s does not solve the problem, contact HP. ● If streaks appear in multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then contact HP. A co m[...]

Interpret control pane l messages for supplies Non-HP ink cartridges installed Description No action neces sary, this is a notifica tion only. Recommende d action Use SETUP Cartridges Description The SETUP cartridges have been removed before the p roduct has completed initialization. Recommende d action Use the SETUP cartridges that came with your [...]

Counterfeit or used <col or> cartridge installed Description The original HP i nk in this cartridge has been depleted. Recommende d action Click OK to continue prin ting or replace with g enuine HP cartridge. Genuine HP supply installed Description A genuine HP supply was installed. Recommende d action No action necessary. Incompatible <co[...]

Recommende d action Replace the ink cartrid ge. Used [color] installed, to accept press OK Description A used, but still genuine, HP color ink cartridge has been installed or moved. Recommende d action You have a used, but sti ll genuine, HP cartridge in stalled. No action required . ENWW Solve issues with suppl ies 81[...]

82 Chapter 7 Ink cartridge s ENWW[...]

8P r i n t ● Print tasks (Windows) ● Print tasks (Mac) ● Additional prin t tasks (Windows) ● Additiona l print task s (Mac OS X ) ● Use HP ePrint ● Use the HP ePrint Mobile Driver ● AirPrint ● Connect the printer with HP Wireless Dir ect ● Plug and Print USB Drive printing ENWW 83[...]

Print tasks (Windows) The methods to op en the print dialog f rom software pro grams can vary. The proc edures that fo llow include a typical method. So me software programs do not have a Fi le menu. See the docume ntation for your software program to l earn how to open the prin t dialog. Open the printer driver with Windows 1. On the File menu in [...]

Change the number of p rint copies with Windows 1. On the File menu in the soft ware progr am, click Print . 2. Select the product, and then se lect the number of copie s. Save custom print settings for reuse with Windows Use a printing shortcu t with Windows 1. On the File menu in the softwar e program, click Print . 2. Select the product, and the[...]

3. Click the Printing Shortcuts tab. 4. Select one of th e shortcuts, and th en click the OK button. NOTE: When you select a shortcut, the corresponding settings chan ge on the other tabs in the printer driver . Create printi ng shortcuts 1. On the File menu in the softwar e program, click Print . 86 Chapter 8 Print ENWW[...]

2. Select the product, and then click the Properties or Preferences button . 3. Click the Printing Shortcuts tab. 4. Select an existing short cut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the ri ght side of the screen. If you adjust the se ttings and then select a shortcut , all your adjustments are lost. ENW[...]

5. Select the print options for the new sho rtcut. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. Improve print quality with Windows Select the page size with Windows 1. On the File menu in the soft ware progr am, click Print . 2. Select the product, and then cli ck the Properties or Preferences button. 88 Ch[...]

3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. Select a custom page size with Windows 1. On the File menu in the soft ware progr am, click Print . 2. Select the product, and then cli ck the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Custom button. 5. Type a name for the custo[...]

Print on both sides (duplex) with Windows Automatically print on both sides with Windo ws 1. On the File menu in the softwar e program, click Print . 2. Select the product, and then click the Properties or Preferences button . 90 Chapter 8 Print ENWW[...]

3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. Print multiple pages per sheet with Windows 1. On the File menu in the softwar e program, click Print . ENWW Print tasks (Windows) 91[...]

2. Select the product, and then click the Properties or Preferences button . 3. Click the Finishing tab. 92 Chapter 8 Print ENWW[...]

4. Select the number of pa ges per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders , Page order , and Orientation options. Select page orientation with Windows 1. On the File menu in the softwar e program, click Print . 2. Select the product, and then click the Properties or Preferences button . ENWW Print ta[...]

3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape op tion. To print the pa ge image upside down , select the Rotate by 180 d egrees option. Set Advanced color options with Windows 1. On the File menu in the soft ware progr am, click Print . 2. Select the product, and then cli ck the Properties or Preferences b[...]

Print tasks (Mac) Create and use printing presets with Mac Use printing presets to save the curre nt printer driver settings for reuse. Create a printin g preset 1. On the File menu, cl ick the Print option. 2. Select the product from the printer list. 3. Select the print sett ings that you wa nt to save for reuse. 4. In the Presets menu, click the[...]

Print multiple pages on on e sheet of paper with Mac 1. On the File menu, cl ick the Print option. 2. Select the product from the Printer list. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of p ages that you want to prin t on each sheet (1, 2, 4, 6, 9, or 16). 5. In the Layout Direction area, select the order and p l[...]

The HP EasyColor option is enable d by default in the HP Ma c Postscript printer driver, so you do not need to make manu al color adjustments. To disab le the option so you can ma nually adjust the color settings, use the following procedure. 1. On the File menu, cl ick the Print option. 2. Select the product from the Printers list. 3. Open the Col[...]

Additional print tasks (Windows) Cancel a print jo b Cancel a print jo b with Windows 1. If the print job is currently p rinting , ca ncel it by pressing the Cancel button on the pr oduct control panel. NOTE: Pressing the Cancel button clears th e job that the product is currently processing. If more than one pro cess is running, pressing the Cance[...]

Print on special paper or labels with Windows 1. On the File menu in the softwar e program, click Print . 2. Select the product, and then click the Properties or Preferences button . 3. Click the Paper/Quality tab. 4. From the Paper type drop-dow n list, click the More... option. ENWW Additional print tasks (Windows) 99[...]

5. Expand the list of Typ e is: options. 6. Expand the category of paper types that best describes your paper. NOTE: Labels are in the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print the first or last page on different paper with Wi ndows 1. On the File menu in the softwar e program, c[...]

2. Select the product, and then click the Properties or Preferences button . 3. Click the Paper/Quality tab. 4. In the Special pages area, click the Print pages on differen t paper option, and then click the Settings button. ENWW Additional print tasks (Windows) 101[...]

5. In the Pages in document area, select either the First or Last option. 6. Select the correct optio ns from the Paper source and Paper type drop-down lists. Click the Add button. 102 Chapter 8 Print ENWW[...]

7. If you are printing both the first and last pag es on different pa per, repeat steps 5 and 6, selecting the options for the othe r page. 8. Click the OK button. Scale a document to fit pa ge size with Windows 1. On the File menu in the softwar e program, click Print . 2. Select the product, and then click the Properties or Preferences button . E[...]

3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. Add a watermark to a do cument with Windows 1. On the File menu in the soft ware progr am, click Print . 2. Select the product, and then cli ck the Properties or Preferences button. 3. Click the Effects tab. 4. Select a watermark from t[...]

Create a booklet with Windows 1. On the File menu in the softwar e program, click Print . 2. Select the product, and then click the Properties or Preferences button . 3. Click the Finishing tab. ENWW Additional print tasks (Windows) 105[...]

4. Select the Print on both sides check box. 5. In the Booklet lay out drop-down list, click the Left binding or Right binding opt ion. The Pages per shee t option automatically changes to 2 page s per sheet . 106 Chapter 8 Print ENWW[...]

Additional print tasks (Mac OS X) Cancel a print job with Mac 1. If the print job is currently p rin ting, ca ncel it by touching the Printing <filename> display near the bottom of the product control pa nel, and then touch the Cancel that become s available on the right-side of the control panel. NOTE: Cancelling a job clears the job that th[...]

4. From the Watermarks menu, select whether to p rint the watermark on all pages or on th e first page only. 5. From the Text menu, se lect one of the standard me ssages, or select the Custom option and type a new message in the box. 6. Select options for the remaining settings. 108 Chapter 8 Print ENWW[...]

Use HP ePrint Use HP ePrint to print docum ents by sending them as an e-mail attach ment to the product's e-mail address from any e-mail enabled device. NOTE: The product mu st be connected to a wir ed or wireless netw ork and have Intern et access to use HP ePrint. 1. To use HP ePrint, you must fi rst enable HP Web Services. a. From the Home [...]

Use the HP ePrint Mobile Driver The HP ePrint Mobile Driver make s it easy to print from a deskt op or laptop comput er to any HP ePrint-capable product. After in stalling the driv er, open the Print option from with in your application, and then select HP ePrint Mobile from the installed printers list. This single driver makes it easy to find HP e[...]

AirPrint Direct printing using Apple’s AirPrint is su ppor ted fo r iOS 4.2 and Mac O S X 10.7 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iP hone (3GS or late r), or iPod touch (third generation or later) in the following mobile app lications: ● Mail ● Photos ● Safari ● Select third-pa rty applications[...]

Connect the printer with HP Wireless Direct Connect a computer, smart phone, ta blet, or other Wi -Fi capable device direct ly to your HP printer with HP Wireless Direct. With an HP Wireless Dire ct connection you can print wirelessly, without a router, from your Wi-Fi capable devi ces. ● HP printing so ftware is required fo r printing ov er Wire[...]

4. From your mobile device, search for and connect to the Wireless Direct name for your printer, such as HP-Setup-xx-Officejet Pro X551. 5. From your mobile device’s print application, confirm your HP prin ter is the default printer, select print, and then print your document. Connect and print from a WiFi capable computer over a wireless router [...]

Change from printing over USB to a Wireless Direct connection Follow these steps after setting up your printer with a USB connection. 1. Turn on your printer’s Wireless Direct connection . ● Press (X451 Series) or touch (X551 Series) the Setup button from the control panel. ● Open the Network menu. ● Open the Wireless Direct menu. ● Selec[...]

Plug and Print USB Drive printing For Officejet Pro X551 Series printers This product fe atures printing from a USB flash dr ive so you can quickly print files without sending them from a computer. The product acc epts standa rd USB storage accessories in the USB ports on the front and ba ck of the product. You can print the followi ng types of fil[...]

116 Chapter 8 Print ENWW[...]

9 Color ● Adjust color ● Use the HP EasyColor option ● Match colors to your computer screen ● Print fade- and wate r-resistant prints ENWW 117[...]

Adjust color Manage color b y changing the settings on the Color (Win dows) and Color Options tab (Mac) in the printer driver. Change the color th eme for a print job 1. On the File menu in the soft ware progr am, click Print . 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color O ptions tab (Mac) an d uncheck HP[...]

Change the color options Change the color option s settings for the cu rrent pr int job from the color tab of the prin ter driver. 1. On the File menu in the soft ware progr am, click the Print item. 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color O ptions tab (Mac). 4. Clear the HP EasyColor check box. 5. Cl[...]

NOTE: Changing colo r settings manually ca n impac t output. HP recomme nds that only color graphics experts change these settings. 6. Click OK so save your adjustments and close the window , or click Reset to return the settings to the factory defaults (Win dows). 7. Click the Print in Grayscale option (Windows) or Print Color as Gray (Mac) to pri[...]

Use the HP EasyColor option If you are using the HP PCL 6 printer driver for Wi ndows, the HP EasyColor technology automatically improves mixed-con tent documents that are printe d from Microsoft Office pr ograms. This technology scans documents and automatically adjusts ph otographic images in .JPEG or .PNG format . HP EasyColor technology enhance[...]

Match colors to your computer screen For most users, the best me thod for matching colors is to print sRGB colors. The process of matching pri nter output color to your computer screen is complex, because printers and computer monitors use different methods of pro ducing color. Monitors display colors by using light pixels that use an RGB (red, gre[...]

Print fade- and water-resistant prints HP Officejet pigment inks design ed for business use are like liquid laser toner—providin g professional, dura ble color documents th at stand up to hand ling and dry quic kly. Print professional, water-resistant documen ts on plain paper. Not only do HP Officejet pigment inks offer vivid colors and bold bla[...]

124 Chapter 9 Color ENWW[...]

10 Manage and maintain ● Print information pages ● Use the HP Embedded Web Server ● Use HP Web Jetadmin software ● Product security feature s ● Economy settin gs ● Clean the product ● Product update s ENWW 125[...]

Print information pages Information pages reside within the product me mo ry. These pages help diagnose and sol ve problems with the product. NOTE: If the product language wa s not correctly se t during installatio n, you can set the language manually so the informatio n pages print in one of the supported la nguages. Chan ge the languag e by using[...]

Use the HP Embedded Web Server This product is equ ipped with an embedd ed Web server (EWS), which p rovides access to information about product and n etwork activitie s. A Web serve r provides an environm ent in which Web programs may run, much in the sam e way that an operating system, such a s Windows, provides an environment for programs to run[...]

Open the HP Embedded Web Server To open the HP Embedded Web Server (HP EWS), type the IP address or h ost name of the produ ct in the address field of a sup ported Web browser. T o find the IP addr ess, print a Printer Statu s Report or Network Configuration Pag e, or get the IP address from the prod uct control panel. You can also open the HP EWS [...]

● Setup : Displays setup options. ● Custom Shortcut : Customize quick lin ks to be added as sh ortcut. ● Support : Links to Hewlett -Packard's suppor t Web site. NOTE: Settings for th is page are aut omatically saved in the Web browser's coo kies. If the Web browser's cookies are deleted, the se settings are lost. Web Services [...]

Printer Restart ● Power Cycle : Allows you to turn o ff and restart the printer. Settings Tab Set and maintain various options on your pr oduct includi ng power management, date and time, security, printing, a nd paper settin gs , email alerts , default copy sett ings, restore factory de faults and firewall settings. Use HP Web Jetadmin software [...]

can also be secu red. This is acco mplished by setting the HP Embedde d Web Server administrator password. Once the HP Embedded Web Server admin istrator password is se t, the admin password must be entered when a ccessing the control pa nel lock enable/disab le setting. Disable unused protocols and services The HP Embedded Web Server allows the ab[...]

Devices (WSD) Print services suppor ted on the product. These web services can be enab led or disabled together or WS Discovery can be enabled separately. ● Internet Printing Pr otoc ol (IPP) disable/enab le : Internet Printing Protoc ol (IPP) is an Inte rnet- standard protocol tha t allows you to print docu me nts and manage jobs over the intern[...]

Certificates The HP Embedded Web Server provi des the ability to install and manage certific ates for the authentication of product, server and network. This in cludes the ability to create a certificate, install a certificate, and import and export certificates. Signed Firmware Support of digitally-sign ed firmware updates e limin ates exposure to[...]

Economy settings Print with General Office mode General Office p rint mode uses less ink, which might extend the life of the cartridg e. 1. On the File menu in the soft ware progr am, click Print . 2. Select the product, and then cli ck the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select General Office from the Print Qua[...]

Set Sleep After Standby 1. From the Home scr een, press (X451 Se ries) or touch (X55 1 Series) the Setup button. 2. Open the following menus: ● Device Setup ● Power Handling ● Sleep After Standby 3. Select the time for the sleep after standb y delay. NOTE: The default i s 2 hours after standby. Schedule On/Off 1. From the Home scr een, press [...]

Clean the product Clean the control panel Clean the touch scr een whenever it is ne cessary to remove fingerprints or dust. Wipe the contro l panel gently with a clean, wa ter-dampened, lint-free cloth. CAUTION: Use water only. Solvents or clea ners ca n damage the control pane l. Do not pour or spray water dire ctly onto the touch scr een. 136 Cha[...]

Product updates Software and firmware updates and installation instructions for this p roduct are available at http://www.hp.com/ go/support . Clic k Support & Drivers , click the operating system, and then select the download for the product. ENWW Product upda tes 137[...]

138 Chapter 10 Ma nage and maintain ENWW[...]

11 Solve problems ● Customer support ● Problem-solving checklist ● Restore the factory-set defaults ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print qua lity ● The product does not print or it p rints slowly ● Solve Plug and Print USB Drive printin g problems (X551 Series ) ● Solve product connectivity prob[...]

Customer support Get telephone support, free during yo ur warranty period, for your country/region Have the product name, ser ial number, date of purchase, and problem description ready. Country/region phone numbers are on the flyer that was in the box with your product or at ww w.hp.com/ support/ . Get 24-hour Internet product support and troubles[...]

Problem-solving checklist Follow these steps wh en trying to solve a p roblem with the product. ● Step 1: Check that the prod uct power is on ● Step 2: Check the control panel for err or messages ● Step 3: Test print functionali ty ● Step 4: Try sending a print job from a computer ● Step 5: Test the Plug and Print USB Dr ive printing func[...]

Step 5: Test the Plug and Print US B Drive printing functionality (X551 Series) 1. Load a .PDF d ocument or .JPEG photo onto a USB fl ash drive, and insert it in th e slot on the front or the back of the product. 2. The USB Print menu opens. T ry printing the documen t or photo. 3. If no documents are listed, try a different type of USB flash drive[...]

Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product pick s up multiple sh eets of paper ● Prevent paper jams The product does not pick up paper If the product does no t pick up paper fro m the tray, try these solutions. 1. Open the pro duct and remove any jammed sheets of paper. 2. Load the tray wit h [...]

3. Use paper that has not p reviously been printed or copied on. 4. Make sure the tray is not overfilled. If it is, remove the entire sta ck of paper from the tray, straighten the stack, an d then return some of the paper to th e tray. 5. Make sure the paper g uides in the tray are adju sted correctly for the si ze of paper. Adjust the guides so th[...]

Clear jams Jam locations Jams can occur in these locat ions: 1 5 3 4 2 1 Output bin 2 Left door 3 Optional Tray 3 and left jam-access door 4T r a y 1 5T r a y 2 Traces of ink might remain i n the product afte r a jam and leave marks on the p rinted pages. This problem typically resolves itself a fter a few sheets have been printe d. Clear jams in T[...]

2. The jammed sheet may also be accessible by removing Tray 2 and removing the jammed sheet by pulling it to th e right and then out of the product. 3. If the jammed sheet i s not visible or easily accessible in Tray 1 , open the left door to access the j ammed sheet. 4. If the paper is still not visible or accessible, remove the duplexer b y pulli[...]

5. Lower the plat en by pressing do wn on the green tab. This will caus e the product to try to feed the sheet throug h the print zone. You may need to gently pull on the sheet if it does not feed. Remove th e sheet. 6. Lift the green tab to place the platen b ack into its operating position. ENWW Clear jams 14 7[...]

7. Reinstall the duplexer. 8. Close the left door. 148 Chapter 11 Solve problems ENWW[...]

Clear jams in Tray 2 1. Open Tray 2 by pulling it out and releasing the latch at the rear le ft of the tray. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 2. NOTE: To close the tray, push in the middl e or with even pressu re on both sides. Avoid pushing on one side only. ENWW Clear jams 14 9[...]

Clear jams in optional Tray 3 1. Open Tray 3. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 150 Chapter 11 Solve problems ENWW[...]

3. If the jam cann ot be cleared at the tray, try clearing the jam from the Tray 3 left door. 4. Close Tray 3. NOTE: To close the tray, push in the middl e or with even pressu re on both sides. Avoid pushing on one side only. Clear jams in the left door 1. Open the left do or. ENWW Clear jams 15 1[...]

2. Gently remove any vi sible paper from the rollers and deliv ery area. NOTE: If the sheet tears, ma ke sure th at all fragments are removed b efore you resume printing. Do not use sharp objects to remove fragments. 3. Close the left door. 152 Chapter 11 Solve problems ENWW[...]

Clear jams in the output bin 1. Look for jammed paper in the outpu t bin area. 2. Remove any visible media. NOTE: If the sheet tears, ma ke sure th at all fragments are remov ed before resuming printi ng. 3. Open and then close the left door to clear the message. ENWW Clear jams 15 3[...]

Clear jams in the duplexer 1. Open the left do or. 2. If you can see the trailing edge of the sheet, remove the sheet from the product. 3. If the paper is not visible or accessible, remove the duplexer b y pulling it out with both hands. Set the dup lexer aside, upri ght, on a piece of paper to prevent ink spills. CAUTION: When pulling out the dupl[...]

4. Lower the plat en by pressing do wn on the green tab. This will caus e the product to try to feed the sheet throug h the print zone. You may need to gently pull on the sheet if it does not feed. Remove th e sheet. 5. Lift the green tab to place the platen b ack into its operating position. ENWW Clear jams 15 5[...]

6. Reinstall the duplexer. 7. Close the left door. 156 Chapter 11 Solve problems ENWW[...]

Improve print quality You can prevent most pr int-quality problems by following these g uidelines. ● Use the correct paper typ e setting in the printer dri ver ● Adjust color ● Use paper that meets HP speci fications ● Check the ink cartridges ● Clean ink smears ● Clean the printhead ● Use the printer driver that best meets your print[...]

4. Select a type from the Media Type drop-down list. 5. Click the Print button. Adjust color Manage color b y changing the settings on the Color (Win dows) and Color Options tab (Mac) in the printer driver. Change the color theme for a print job 1. On the File menu in the soft ware progr am, click Print . 2. Click Properties or Preferences (Windows[...]

Change the color option s Change the color option s settings for the cu rrent pr int job from the color tab of the prin ter driver. 1. On the File menu in the soft ware progr am, click the Print item. 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color O ptions tab (Mac). 4. Clear the HP EasyColor check box. 5. C[...]

NOTE: Changing colo r settings manually ca n impac t output. HP recomme nds that only color graphics experts change these settings. 6. Click OK so save your adjustments and close the window , or click Reset to return the settings to the factory defaults (Win dows). 7. Click the Print in Grayscale option (Windows) or Print Color as Gray (Mac) to pri[...]

Use paper that meets HP specifications Use different paper if you are having an y of the following problems: ● The printing is too light or seems faded in areas. ● Specks of ink are on the printed pages. ● Ink is smearing on the printed pa ges. ● Printed characters see m misformed. ● Printed pages are cu rled. Always use a paper type an d[...]

Refilled or remanufactured ink cartridges Hewlett-Packard Company cann ot recommend t he use o f non-HP supplies, either ne w or remanufacture d. Because they are not HP products, HP cannot influen ce their design or con trol their quality. If you are us ing a refilled or remanu factured i nk cartridge and are n ot satisfied with the print quality,[...]

Section Ink cartridge 3 Magenta 4 Yellow ● If dots or streaks appear in one or more group s, clean the printhead. If thi s does not solve the problem, contact HP. ● If streaks appear in multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then contact HP. A co mponent other than the ink ca[...]

Clean ink smears Print a cleaning page to re move dust and excess in k fro m the printhead and p aper path if you are having any of the followin g problems: ● Specks of ink are on the printed pages. ● Ink is smearing on the printed pa ges. ● Repeated marks occur on the printed pages. Use the following procedure to clean ink smears. 1. Load pl[...]

HP PCL 6 driver ● Provided as the default driver. This dr iver is automatically installed when using the CD. ● Recommended for all Windows environments ● Provides the overall best speed, print quality, and product- feature support for most users ● Developed to align with the Windows Gr aphic Device Interface (GDI) for the best speed in Wind[...]

The product does not print or it prints slowly The product does not print If the product does no t print at all, try the following solutions. 1. Make sure the produ ct is turned on and th at the control panel in dicates it is ready . ◦ If the control panel does not indicate the pro duct is ready, turn the product off and then on again. ◦ If the[...]

The product prints slowly If the product prints, but it seems slow, try the following solutions. 1. Make sure the computer me ets the minimum sp ecifications for this product. For a list of specifications, go to this Web site: http://www.hp.com/ go/support . 2. If the paper type setting is not correct fo r the type of paper you are using , change t[...]

Solve Plug and Print USB Dr ive printing problems (X551 Series) ● The USB Print menu does not open wh en you insert the USB accessory ● The file does not print from the USB storage device ● The file that you want to print is not lis ted in the USB Print menu The USB Print menu does not open when you insert the USB accessory 1. You might be us[...]

The file that you want to print is not listed in the USB Print menu 1. You might be trying to print a file type that the USB printing feature doe s not support. The product supports .PDF, PNG, .and JPEG file types. 2. You might have too many files in a single fo lder on the USB storage accessory. Re duce the number of files in the folder by moving [...]

3. Look at the eth ernet port on the back of the prod uct, and verify that the amber activity lig ht and the green link-status li ght are active. 4. If the problem co ntinues, try a diff erent cable or por t on the networ k router, switch, or hu b. The computer is using the inco rrect IP address fo r the product 1. On the computer, o pen the printe[...]

The product is disabled, or ot her network settings are incorrect 1. Review the co nfiguration page to check the st atus of the n etwork protocol. Enable i t if necessary. 2. Reconfigure the ne twork settings if necessary. ENWW Solve product co nnectivity problems 17 1[...]

Solve wireless network problems ● Wireless connectivity checklist ● The control pan el displays the messa ge: The wirele ss feature on this pr oduct has bee n turned off ● The product does not print after the wireless configuration completes ● The product do es not print, an d the computer has a third-party firewall installed ● The wirele[...]

The control panel displays the m essage: The wireless feature on this product has been turned off 1. Touch the Setup button, and then touch the Wireless Setup menu. 2. Touch the Turn Wireless On/Off button, and then touch th e On button. The product does not prin t after the wireless co nfiguration completes 1. Make sure the pro duct is turned on a[...]

The product does not print, and the computer has a third-party firewall installed 1. Update the firewa ll with the most rece nt update availab le from the manufactu rer. 2. If progra ms request firewall acc e ss when you install the prod uct or try to print, make sure you allow the programs to run. 3. Temporarily turn off the firewall, and then i n[...]

5. Make sure that the co rrect port or product is selected. a. For printers installed without the fully-featured installer: 1. From the list of printers o n your computer, right-click the name of this produ ct, click Properties , and then open the Ports tab. 2. Make sure the box is checked next to Virtu al printer port for USB . b. If you installed[...]

The wireless network is not functioning 1. To verify if the networ k has lost communicati on, try connecting other devices to the network. 2. Test network communication by ping ing the network. a. Open a comman d-line prompt on yo ur computer. For Windows, click Start , click Run , and then type cmd . b. Type ping followed by the service set ide n [...]

Solve product software problems with Windows Problem So lution A printer driver for the product is not visible in the Printe r folder Reinstall the product software. NOTE: Close any applications that ar e running. To close an application th a t has an icon in the system tray, right-click the icon, and select Close or Disable . Try plugging the USB [...]

Problem So lution Windows 7 1. Click Start . 2. Click Devices and Printers . 3. Right-click the product driver icon, and the n select Printe r properties . 4. Click the Ports tab, and then click Configure Port . 5. Verify the IP address, and then click OK or Cancel . 6. If the IP Addresses are not the same, delete the drive r, and reinstall the dri[...]

Solve product software problems with Mac ● The printer driver is not lis ted in the Print & Fax list ● The product name does no t appear in the p roduct list in the Print & F ax list ● The printer driver does not a utomatically set up the selected product in the Print & Fa x list ● A print job was no t sent to the produc t that [...]

A print job was not sent to the product that you wanted 1. Open the pri nt queue and resta rt the print job. 2. Another product with the same or similar name might have rece ived your print job. Print a configuratio n page to check the product name. Verify that the name on the configu ration page matches the p roduct name in the Print & Fax lis[...]

A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 181[...]

Order parts, accessories, and supplies Order supplies and paper www .hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/ buy/parts Order through service or support provid ers Contac t an HP-authorized service or su pport provider. Part numbers Item Part number Cartridge number Description Ink cartridges CN621A HP 970 Standard-cap[...]

B Service and support ● Hewlett-Pa ckard limited warr anty statement ● End User License Ag reement ● OpenSSL ● Customer support ENWW 183[...]

Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF L IMITED WARRAN TY HP Officejet Pro X451dn, X451dw, X551dw 1 year HP warrants to you, th e end-user customer, that HP hardwar e and accessories will be free from defects in materials and workmanship after th e date of pu rchase, for the period sp ecified above. If HP receives notice [...]

THE WARRANTY TERMS CONTAINED IN TH IS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NO T EXCLUDE, RE STRICT OR MO DI FY AND ARE IN ADDITION TO THE MANDATORY STATUTOR Y RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW Hewlett-Packard limited warranty statement 185[...]

End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUC T: This End-User License Agreement (“EULA”) is a contract betwee n (a) you (either an individual or the entity you represent) and (b) Hewle tt-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if t[...]

4. TRANSFER. a. Third Party Transfer. The initial end user of the HP So ftware may make a one-time transfer of the HP Software to another end user. An y transfer will includ e all com ponent parts, media, User Documentation, th is EULA, an d if applicable, th e Certificate of Authenticity. The transfer may not be an indirect transfer, such as a con[...]

10. COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i) applicable to the export or import of the Softwa re, o r (ii) restricting the Use of the So ftware, including any restrictions o n nuclear, chem ica l, or biological weapons proliferatio n. 11. RESERVATION OF RIGHTS. HP and its suppliers reserve all right s n[...]

OpenSSL This product in cludes software de veloped by the Op enSSL Project for us e in the OpenSSL Tool kit (http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE O penSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTI ES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PU[...]

Customer support Get telephone support, free during yo ur warranty period, for your country/region Have the product name, ser ial number, date of purchase, and problem description ready. Country/region phone numbers are on the flyer that was in the box with your product or at ww w.hp.com/ support/ . Get 24-hour Internet product support and troubles[...]

C Product specifications ● Physical specifications ● Power consumption, ele ctrical spec ifications, and acoustic emissions ● Acoustic emissions ● Environmental specifi cations ENWW 191[...]

Physical specifications Table C -1 Physica l specific ations Product Height Depth Width Weight HP Officejet Pro X451 Series 380 mm (15.0 inches) 3 99 mm (15.7 inches) 513 mm (20.2 inches) With supplies: 23.7 kg (50.0 lb) Without supplies: 16.7 kg (16.8 lb) HP Officejet Pro X551 Series 414 mm (16.3 inches) 3 99 mm (15.7 inches) 513 mm (20.2 inches) [...]

Environmental specifications Table C -3 Environmental spec ifications 1 Operating Transporting Temperature 15° to 30° C (59° to 86° F) –40° to 60° C (–40° to 140° F) Relative humidity 20 to 80% 90 % or less (non-condensing) Altitude 0 to 3048 m (0 to 10,000 ft) Tilt IMPORTANT: This printer is designe d to be used on a level surface. Ope[...]

194 Appendix C Produ ct specifications ENWW[...]

D Environmental product stewardship program ● Protecting the environment ● Ozone production ● Power consumption ● Paper use ● Plastics ● HP Officejet print supplies ● Return and recycling instructions ● Paper ● Material restrictions ● Disposal of waste eq uipment by users ● Electronic Hardware Recycling ● Chemical substances[...]

Protecting the environment Hewlett-Packard Company is committed to providing quali ty products in an environm entally sound manner. This product ha s been designed with se veral attributes to minimize impacts on our environment . 196 Append ix D Environmental produc t stewardship pr ogram ENWW[...]

Ozone production This product ge nerates no ap preciable ozone gas (O 3 ). ENWW Ozone prod uction 19 7[...]

Power consumption Power usage d rops significantly while in Ready or Sle ep mode, which saves natural re sources and saves money without affe cting the high performa nce of this pro duct. Hewlett-Packard printing and imaging equipment mar ked with the ENERGY STAR ® logo is qualified to th e U.S. Environmen tal Protection Agency's ENERGY STAR [...]

Paper use This product’s optional automatic duplex feature (two-sided printin g) and N-up printin g (multiple pages printed on on e page) capability can reduce paper usage and the resulting demands on natural resources. NOTE: Recycled paper and A4 sized pape r can be used for duplexing. ENWW Paper use 199[...]

Plastics Plastic parts over 25 grams a re marked according to in ternational sta ndards that enhance the abi lity to identify plastics for recycling p urposes at the end of the pro duct’s life. 200 Append ix D Environmental produc t stewardship pr ogram ENWW[...]

HP Officejet print supplies HP is committed to providing inventive, high-qualit y products and services th at are environ mentally sound, from product de sign and manufacturing to di stribution, customer use and recycling. When you participate in th e HP Planet Partners program, we ensure your HP Officejet ink cartridges are recycled properly, proc[...]

Return and recycling instructions United States and Puerto Rico Go to www.hp.com/recycle for compl ete recycling information and to order post-paid labels an d envelopes or bo xes. Please follow the applicable instructio ns below. Multiple returns (more than one cartridge) 1. Package each HP Officejet ink ca rtridge in its original box an d bag. 2.[...]

Non-U.S. returns To particip ate in HP Planet Part ners return and re cycling program, just fo llow the simple direc tions in the recycling guide (f ound inside the packa ging of your new product su pply item) or visit www.hp.com/recycle . Select your country/region for informat ion on how to ret urn your HP Officejet printing supplies. Battery dis[...]

Paper This product is capable of us ing recycled pa pers when the paper meets HP guidelines. This prod uct is suitable for the use of recycled paper according to EN12281:2002. 204 Append ix D Environmental produc t stewardship pr ogram ENWW[...]

Material restrictions This HP product does not conta in intentionally added me rcury. This HP product contains a batte ry that might r equire special handling at end-of-life. Th e batteries contained in or supplied by Hewlett-Packard for this prod uct include the following: HP Officejet Pro X451 and X551 Series Type Lithium Manganese D ioxide Weigh[...]

Disposal of waste equipment by users This symbol means do not dispose of your pr oduc t with your other household w aste. Instead, you should protect human health and the envir onment by handing over you r waste equipment to a designated collection point for t he recycling of waste electrical and electronic equipment. For more information, go to ht[...]

Electronic Hardware Recycling HP encourages customers to recycle used electron ic hardware. For more information about recycling programs go to: http://www.hp.com/recycle. ENWW Electronic Hardware Recycling 207[...]

Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as need ed to comply with legal require ments such as REACH (Reg ulation EC No 1907/2006 of th e European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/ go/reach . 20[...]

Material Safety Data Sheet (MSDS) Material Safety Dat a Sheets (MSDS) for supplie s containing chem ical substances (for ex ample, ink) can be obtain ed by accessing the HP Web si te at www.hp.com/ go/msds or www.hp.com/ hpinfo/ community/environment/productinfo/sa fety . ENWW Material Safety Data Sheet (MSDS) 20 9[...]

For more information To obtain informa tion about these environ mental topics: ● Product environmental profile she et for this and many related HP products ● HP’s commitmen t to the env ironment ● HP’s environmental management system ● HP’s end-of-life product return and recyclin g program ● Material Safety Data Sheets Visit www.hp.[...]

Substances Table (China) ENWW Substances Table (China) 211[...]

Restriction on Hazardous Substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeli ğ ine Uygundur 212 Append ix D Environmental produc t stewardship pr ogram ENWW[...]

Restriction on Hazardous Substances statement (Ukraine) Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких небезпечних речовин в ел ектричному та електронному обладнанні , затв?[...]

Restriction on Hazardous Substances statement (Vietnam) “Các s ả n ph ẩ m c ủ a công ty Hewle tt-Packard tuân th ủ Thông t ư 30/2011 /TT-BCT quy đị nh t ạ m th ờ i v ề gi ớ i h ạ n hàm l ượ ng cho phép c ủ a m ộ t s ố hóa ch ấ t độ c h ạ i trong s ả n ph ẩ m đ i ệ n, đ i ệ n t ừ ” 214 App[...]

E Regulatory information ● Regulatory Noti ces ● VCCI statement (Japan) ● Power cord instructions ● Power cord statement (Japan) ● EMC statement (Korea) ● GS statement (Germany) ● European Union Regulatory Notice ● Additional statements for wireless products ● Anonymous usage information storag e ENWW 215[...]

Regulatory Notices Regulatory model identification number For regulatory iden tification purposes, you r product is assigned a Regulatory Mod el Number. The Regulatory Model Numb er for your product is VC VRA-1212. This regulatory n umber should not be confused with the marketing name (HP Officejet Pro X451 Series, HP Officeje t Pro X551 Series, et[...]

VCCI statement (Japan) ENWW VCCI statement (Japan) 21 7[...]

Power cord instructions Make sure your power source is a dequate for the pr oduct voltage rating. The voltage rating is on the product label. T he product use s either 100-127 Vac or 220-240 Vac and 5 0/60 Hz. Connect the power cord between the product and a ground ed AC outlet. CAUTION: To prevent damage to the product, use only th e power cord th[...]

Power cord statement (Japan) ENWW Power cord stateme nt (Japan) 219[...]

EMC statement (Korea) 220 Appendix E Regulatory information ENWW[...]

GS statement (Germany) Das Gerät ist nicht für die Benutzung im un mittelbaren Gesichtsfeld am Bildschi rmarbeitsplatz vorgesehen. Um störend e Reflexionen am Bildschirm arbeitsplatz zu vermeiden, d arf dieses Produkt nicht im unmittelbare n Gesichtsfeld platziert ward en. ENWW GS statement (G ermany) 22 1[...]

European Union Regulatory Notice Products bearing the CE ma rking comply with the following EU Directives: ● Low Voltage Directive 20 06/95/EC ● EMC Directive 20 04/108/EC ● Ecodesign Directive 2009/125/EC, where applicable CE compliance of this prod uct is valid only if powered with the correct CE-marked AC adapter provided by HP . If this p[...]

For 2.4-GHz Wireless LAN operation of this product, certa in restrictions apply: This product may be used indoors for the en tire 2400-MHz to 2483.5-MHz frequen cy band (channels 1 to 13). For outdoor use, only the 240 0-MHz to 2454-MHz frequency band (channels 1 to 7) may be used. For th e latest requirements, see www.arcep.fr . The point of conta[...]

Additional statements for wireless products FCC compliance statem ent—United States Exposure t o radio f requency radiation CAUTION: The radiated output power of this devi ce is far below the FCC radi o frequency exposure limits. Nevertheless, the device sha ll be used in su ch a m anner that the potential for h uman contact during normal operati[...]

WARNING! Exposure to Radio Frequency Radia tion The rad iated output power of this device is below the Industry Canada radio frequency exposure limits. Nevertheless, the de vice should be used in such a manner that the potential fo r human contact is minimized d uring normal operatio n. To avoid the possibility of exce eding the Industry Canada rad[...]

Anonymous usage information storage The HP cartridges u sed with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip stores a limited set of a nonymous information abo ut the usage of the printer, which might in clude the following: the date when the cartridge was first installed, the date [...]

F How do I? ● Connect the product on page 29 ● Use the product with Windows on page 39 ● Use the produc t with Mac on page 47 ● Paper and prin t media on page 55 ● Ink cartridges on page 69 ● Print on page 83 ● Color on page 117 ● Manage and maintai n on page 125 ● Solve problems on page 139 ENWW 227[...]

228 Appendix F How do I? ENWW[...]

Index A accessories ordering 181, 182 acoustic specifications 192 AirPrint 111 anticounterfeit supp lies 73 B batteries included 205 bin, output jams, clearing 153 locating 5, 6 booklets creating (Windows) 105 C canceling print job 98, 107 cartridges non-HP 73 recycling 73, 201 replacing 74 storage 73 cautions iii change ink cartridge 74 clean cont[...]

F factory-set defaults, restoring 142 fade- and water-re sistant prints 123 features 2 firewall 36 first page printing on diff erent paper (Windows) 100 use different paper 95 fonts lists, printing 28 fraud Web si te 73 G gateway, setting defa ult 33 General Office setting 72, 134 grayscale printing (Windows) 98 H help printing options (Windows ) 8[...]

IPv4 address 33 subnet mask 33 networks, wired installing prod uct 31 non-HP supplies 73 notes iii O obtaining IP address 31 online help, control panel 12, 16 online support 140, 190 opening printe r drivers (Windows) 84 operating enviro nment, specifications 193 operating systems supported 40, 48 ordering supplies and accessories 182 ordering supp[...]

S scale documents Macintosh 107 Window s 103 serial number, locating 9 Service menu 27 settings driver presets (Mac) 95 drivers 43 drivers (Mac) 51 factory-set defaults, rest oring 142 priority 43, 50 shortcuts (Windows) creating 86 using 85 size 192 software embedded Web server 46 HP Utility 49 installing, USB connection s 30 installing, wired net[...]

wireless network configuring with the setup wizard 36 configuring with USB 37 configuring with WPS 36 installing the driver 37 wireless network connection 36 Wireless Setup Wizard configuring wireless network 36 WPS configuring wireless network 36 ENWW Index 233[...]

234 Index ENWW[...]

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