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HP (Hewlett-Packard) Compaq manual

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Table of contents for the manual

  • Page 1

    Compaq Presario Desktop Products W arranty and Suppor t Guide  1 Y ear Parts and Labor  1 Ye a r Te c h n i c a l Te l e p h o n e S u p p o r t  24 Hours a Day , 7 Days a W eek IMPORT ANT NOTE If you experience a problem with your ne w Presario, DO NOT RETURN YOUR COMPUTER TO YOUR RET AILER. At Compaq, we take pride in our ability to ser [...]

  • Page 2

    [...]

  • Page 3

    3 Don’ t For get to Register! Click “Register with Compaq” on your desktop or go to: http://register.hp.com Registration is quick, easy and offers: • E-mail updates containing notifi cations about product enhancements, the most recent suppor t alerts, and driver updates specific to the product(s) you own. • The HP newsgram, ou r monthl y [...]

  • Page 4

    4 T r oubleshooting For help on problems you ma y be experiencing when you install your PC, refer to the following pages for possible solutions. Symptom describes the sign or warning message for the type of problem. Problem identifies one or more reasons why the symptom may have occurred. Solution describes what you should do to tr y to solve the p[...]

  • Page 5

    5 Internet Access Symptom Problem Solution Internet Ser vice Provider (ISP) account is not set up properly . V erify Internet settings, or co ntact your ISP for assistance. Modem is not set up properly . Reconne ct the modem, verifying connections. Note that your PC may also have an Ethernet network interface (also called a network interface card, [...]

  • Page 6

    6 Power Symptom Problem Solution PC is not securely connected to an external power source. Ensure that cables connecting the PC to the external power source are plugged in properly . Monitor is not connected or is not on. Connect the monitor to the PC, plug it in, and turn it on. Line voltage selection switch is not in the proper position for your [...]

  • Page 7

    7 • System Restore This Microsoft W indows XP feature allows you to bring your computer configuration back to a previous time when a current software pr oblem may not have existed. The featur e does this by creating a “restore point” wher e it reco rds the PC settings at that time and date. The installation of some software automatically sets[...]

  • Page 8

    8 Creating Recover y CDs/DVDs 1 Yo u c a n recover (bring b ack) the operating system and programs that were included on your hard drive just as they were when you bought the computer . NOTE: A hard disk drive is a disk inside the computer that stor es the operating system, programs, and data. 2 Y ou recover the operating system and programs direct[...]

  • Page 9

    9 IMPORT ANT: The DVD W riter (DVD+R W/+R) drive can’t record to DVD-R, DVD-RW , or DVD-RAM discs. When recording, use DVDs that have a “+” in their names. The number of CDs/DV Ds in the recover y set depends on your PC model. The program tells you the number of blan k discs needed to make the set. The process takes some time, including up to[...]

  • Page 10

    10 T o Start Ap plication Recovery : 1 Close all applications and folders. 2 Uninstall the existing (damaged) ap plication. 3 Click Start on the taskbar . 4 Choose All Programs . 5 Choose PC Help & T ools . 6 Click Compaq Application Recovery , and then click Ye s . 7 Click Application Installation or Driver Installation , and then click Next .[...]

  • Page 11

    11 5 The PC starts the recovery; wait for the onscreen instructions to display , and then follow those instructions. 6 Complete the PC startup, fini sh the registration process, and wait until you see the desktop. Then, tu r n off the PC, reconnect all peripheral devices, and turn on the PC. System Recovery Using Recover y Discs Make your own recov[...]

  • Page 12

    12 W arranty and License Information HP T otal Care HP T otal Care provides fas t, friendly , and effective exp e rt advice for all your Compaq bran ded products. If you have a question or if a problem aris es, we offer extensive ser vice and support options around the clock to better handle your needs. Go to your PC’ s Help and Support Center fo[...]

  • Page 13

    13 Protect Y our Investment Obtaining a W arranty Up grade Upgrade your standard factory warranty to two or three years with an extended ser vice plan. Ser vice coverage begins on product purchase date and you must purchase the ser vice within the first year after purchasing the computer . The hardware ser vice offering will be determi ned based on[...]

  • Page 14

    14 HP MAKES NO OTHER EXPRESS W ARRANTY OR CONDITION WHETHER W RITTEN OR ORAL. TO THE EXTENT ALLOW ED BY LOCAL LA W , ANY IMPLIED W ARRANTY OR CONDITION OF MERCHANT ABILITY , SA TISF ACTORY QUALITY , OR FITNESS FOR A P ARTICULAR PURPOSE IS LIMITED TO TH E DURA TION OF THE EXPRESS W ARRANT Y SET FORTH ABOVE. Some countries/re gions, states, or provin[...]

  • Page 15

    15 1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and condit ions of this EULA: a. Use. Y ou may use the Software Produ ct on a single computer (“Y our Compute r”). If the Software Product is provided to you via the Intern et and was originally licensed for use on more than one computer , you may inst[...]

  • Page 16

    16 9. DISCLAIMER OF W ARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLI CABLE LA W , HP AND ITS SUPPLIERS PROVIDE THE SOFTW ARE PRODUCT “AS IS” AND WITH ALL F AUL TS, AND HEREBY DISCLAIM AL L OTHER W ARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR ST A TUTOR Y , INCLUDING, BUT NOT LIMITED TO, W ARRANTIES OF TITLE AND NON- INFRINGEMENT ,[...]

  • Page 17

    17 Declaration of Conformity According to ISO/IEC Guide 22 and EN 45014 Manufacturer ’ s Name: Hewlett-Packard Company Manufacturer ’ s Address: 10500 Ridgeview Ct. Cupertino, CA 95015-4010 USA declares that the product Product Name: Compaq Presario Personal Computer System Model Number(s): 8000 series, S0000 series, SR1000 series, and SA4000 s[...]

  • Page 18

    18 Regulator y and Safety Information WARNING: Text set off in this manner indicates that failure to follow directions could result in damage to equipment, loss of infor mation, bodily harm, or loss of life. WARNING: The PC is heavy; be sure to use ergonomically correct lifting procedures when moving the computer. WARNING: Please read the “Additi[...]

  • Page 19

    19 Statement of Fax Branding The Consumer Protection Act of 1991 makes it unlaw f ul for any person to use a comp uter or other electronic device to send any message via tele phone fax machine, unless it clearly contains: A margin at the top or bott om of each transmitted page or on the fi rst page of the transmission, the date and time it is sent,[...]

  • Page 20

    20 This equipment meets the applicable Industry Canada T erminal Equipment T echnical Specific ations. This is confirmed by the registration number . The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industr y Canada technical specifications were met. [...]

  • Page 21

    21 Lightning Protection For added protection of any Compaq product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug the product from the wall outlet and disconnect th e antenna or cable system. This w ill prevent damage to the prod uct from lightning and power line surges. 2 1 1 2 3 4 5 6 7 3 4 5 6[...]

  • Page 22

    ©2004 Hewlitt-Packard Development Company , L.P . Printed in[...]