HP (Hewlett-Packard) CZ181ABGJ manual

LASERJET PRO MFP User Guide M125-126 M127-128 M127-128[...]

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HP LaserJet P ro MFP M125, M126, M127, M128 User Guide[...]

Copyright and License © 2013 Copyrig ht Hewlett -Packard Development C ompany, L. P. Reproduction, adaptation, or translation without prior written permission is pr ohibited, except as allowed under the copyright laws. The information contained herein is subject to chan ge w itho ut not ice. The only warranti es for HP products an d services are s[...]

Table of contents 1 Product introduction ... .......... .......... ...... .......... ......... .......... .......... .......... ......... .......... ...... .... .......... ......... ....... 1 Product comparison ............................. .............................................................................................................[...]

Additional printin g information .................................................. ............................................. ......... 2 9 Web-based prin ting ................................. ........................... ........................................... ..... ................................... 2 HP ePrint ... ............... ......[...]

HP Utility f eatures .................. ............................... ................... ............................... ........ .................. 6 0 Product security fea tures ............. ....................... ...................... ................ ...................... ..... .................. ............. 6 2 Set or change the produ[...]

Improve fa x image quality ....................... ........................ ................ ......................... ............. ... .......................... 94 Check the s canner glass for d irt or smudges ................................................... ................................ 94 Check the s end-fax resolution se tting .........[...]

1 Product introduction ● Product compar ison ● Product vi ews ● Contro l panel ove rview Go to www.hp.co m/ suppor t/ljMFPM12 5series , www.h p.com/ support/ljMFPM 126series , www.hp .com/ support/ljMFP M127series , or www.hp .com/ suppor t/ljMFPM 128serie s for HP 's all-inclus ive help f or your product: ● Solve problems. ● Downl o[...]

Product c omparison M125a , M125r, M125ra , M126a M125nw, M125rnw , M126nw M127fn, M128fn M127fp , M128fp M127f w, M128 fw Paper handling Input tray (150- sheet capa city ) Standard output bin (100-sheet capa city ) Short-paper extender tool Supported operating systems Windows XP, 32 - bit Windo ws Vista , 32-bit and 64-bi t Windows 7, 3 2-bit and [...]

M125a , M125r, M125ra , M126a M125nw, M125rnw , M126nw M127fn, M128fn M127fp , M128fp M127f w, M128 fw Print Prints 20 pages per minute (ppm) on A4-size paper and 21 ppm on Lett er-size pape r Copy Fla tbed s can ner supports paper up to A4 or Letter- size Document feeder Copy re solut ion is 300 dots per inch (dp i) Scan Scan resol uti on up to 12[...]

Product vie ws Product front view 1 2 6 3 4 5 7 1 Output bin 2 Scanner 3 Power on/off button 4 Control panel (tilts up for easier viewing and t ype varies by model) 5 Input tray 6 Document feeder 7 Short-paper extender tool 4 Chapter 1 Product intr oduction ENWW[...]

Product back view 1 4 3 2 5 6 1 Slot for cable-type s ecurity lock 2 Hi-Speed USB 2.0 3 Etherne t port 4 Power connection 5 Fax "line in" port for attaching the fax phone l ine to the product 6 Telephone "line out" port for attaching an extension phone, answering machine, or other device ENWW Product vi ews 5[...]

Control panel overview ● M125a, M125r, M 125ra, M 126a ● M125nw , M125r nw, M126nw ● M127f n, M128fn , M127fp, M 128fp ● M127fw and M1 28fw ● Control-panel H ome screen (touchscreen only ) M125a , M125r, M 125ra, M 126a 1 4 3 2 8 7 6 9 10 11 5 1 Setup button Opens the Setup menu 2 Left arrow button Moves the cursor to the left or scrolls [...]

10 Back butt on Returns to the previous screen 11 Start Copy butt on Starts a copy job M125nw, M1 25rnw, M126nw 1 4 3 2 5 9 8 6 10 7 11 12 13 1 Wireless button Enable/Disable wireless 2 Setup button Opens the Setup menu 3 Left arrow button Moves the cursor to the left or scrolls through menu options 4 OK button Confirms a settin g or confirms an ac[...]

M127fn, M128 fn, M127fp, M12 8fp 1 4 3 2 5 9 8 6 10 7 11 12 13 14 15 1 St art F ax bu tto n Star ts a fax job 2 Setup button Opens the Setup menu 3 Left arrow button Moves the cursor to the left or scrolls through menu options 4 OK button Confirms a setting or an action t o proceed 5 Right arrow button Moves the curs or to the right or s crolls thr[...]

M127fw and M12 8fw 1 9 8 2 4 5 7 6 3 1 Touchsc reen displa y P rovides ac cess to the product f eatures an d indicates the curre nt status of the pr oduct 2 Help button and light Provides access to the control-panel help system 3 Power on/off button Turns the product on or off 4 Right arrow button Moves the cu rsor to the right or m oves the displa[...]

Control-pa nel Home screen (touchscreen only) The Home screen provides access to the product featu res, and it ind icates the produc t status. NOTE: De pending on the pr oduct config uration, the f eatures on the Hom e screen c an vary. The lay out might also be reve rsed for some language s. 1 2 3 4 5 6 10 7 8 9 1 HP Web Services button Provides q[...]

2 Paper trays ● Supported p aper sizes and typ es ● Load the inp ut tray Go to www.hp.co m/ suppor t/ljMFPM12 5series , www.h p.com/ support/ljMFPM 126series , www.hp .com/ support/ljMFP M127series , or www.hp .com/ suppor t/ljMFPM 128serie s for HP 's all-inclus ive help f or your product: ● Solve problems. ● Downl oad sof tware updat[...]

Supp orte d paper si zes and types ● Supporte d paper sizes ● Supported pap er types Supported pa per sizes NOTE: To obtain the best results, select the correct pap er size and type in the print dr iver before printing. Size Dimensions Letter 216 x 279 mm (8.5 x 11 in ) Legal 216 x 356 mm (8.5 x 14 in ) A4 210 x 297 mm (8.3 x 11.7 in) A5 148 x [...]

Supported pa per types NOTE: To obtain the best results, select the correct pap er size and type in the print dr iver before printing. ● Pla in ● Light 60 –74g ● Midwe ight 96–110g ● Heavy 111–1 30g ● Extra Hea vy 131–175g ● Monoch rome Las er Trans parency ● Labels ● Letterhea d ● Preprin ted ● Prepun ched ● Col ore d[...]

Load the input tray NOTE: Whe n you add ne w paper, m ake sure tha t you remove all of the paper from th e inpu t tray and straighten the sta ck. Do not fan the pape r. This re duces jams by preven ting multi ple sheets of paper f rom feeding through the p roduct at o ne time. 1. Load the paper face-up with the top forward in the input tray. The or[...]

Table 2-1 Input tray paper orien tation Paper type Duplex mode How to load paper Preprinted or letterhead 1–sided printing or 2–sided printing Face-up Top edge leading into the p roduct Prepunched 1–sided printing or 2–si ded printing Face-up Holes toward the l eft side of the product Envelopes 1-sided printing Face-up Top edge toward the r[...]

Tray ad justment fo r small pape r sizes To print on paper sho rter than 185 mm (7.3 in), u se the short-paper extender to modify the input tray. 1. Remove the short-paper extender tool from the storage slot on the right sid e of the input a rea. 2. Attach the tool to the pa per length guide on the input tray. 3. Load the paper into the tr ay, and [...]

4. Push the paper into the p roduct until it stops, and then push the paper length guide in so the extender tool supports th e paper. 5. When finish ed printin g on short pa per, remov e the short-paper extender tool from the input tray, and then pl ace it in the storage slot. ENWW Load the i nput tray 17[...]

18 Chapter 2 Paper trays ENWW[...]

3P r i n t ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Web-bas ed printing ● Set up HP Wireless Direct Printing Go to www.hp.co m/ suppor t/ljMFPM12 5series , www.h p.com/ support/ljMFPM 126series , www.hp .com/ support/ljMFP M127series , or www.hp .com/ suppor t/ljMFPM 128serie s for HP 's all-inclus ive help f or your product:[...]

Print tasks (W indows) ● How to print (Windows) ● Manual ly print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the paper type (Window s) ● Additional printin g information How to print ( Window s) The fol lowing proced ure desc ribes the basic printing process f or Windows. 1. From the software p rogram, sel[...]

3. Click or tap the Layout tab. 4. Select th e appropria te duplex opti on from the Print on Both Sid es Manually drop-dow n list, and then click or tap the OK button. 5. In the Print dialog box, click or tap the OK bu tton to print the job. The product will print the first side of all th e pages in the document first. ENWW Print tasks (Windows) 21[...]

6. Retrieve the printed stac k from the outpu t bin, and place it with the printed-side facing down, top edge first in the input tray. 7. At t he co mpute r, cl ick or ta p the OK button to print the second side of the job. 8. If promp ted, touch or p ress the a ppropriate control pa nel button to continue. 22 Chapter 3 Print ENWW[...]

Print multiple pa ges per sh eet (Windows) 1. From the software program, select the Prin t option. 2. Select the product from th e list of printers, and then click or tap the Proper ties or Preferences button to open the print driver. NOTE: Th e name of the button varies for different software programs. 3. Click or tap the Layout tab. 4. Select th [...]

5. Select th e correct num ber of pages per sh eet from t he Pages per sheet drop -down list, and then click or tap the Advanced button. 6. Select th e correct Page s per Sheet Layout option from the drop-down list. 24 Chapter 3 Print ENWW[...]

7. Select th e correct Page Borders option from the drop-down list, click or tap the OK button to close the Advanced Options dialog bo x, and then click or tap the OK button to close the P roperties or Preferences dialog box. 8. In the Print dialog box, click or tap the OK bu tton to print the job. Select the paper type (Window s) 1. From the softw[...]

3. Click or tap the Paper/Qu ality tab . 4. From the Media: drop-do wn list, select the correct paper type, and then click or tap the OK button to close the Properties or Preferences dialog b ox. 5. In the Print dialog box, click the OK butt on to print the job. Add itional printi ng in formati on Go to www.hp.co m/ suppor t to visit the support We[...]

● Select the pape r size ● Select th e page or ientation ● Create a book let ● Select the quality settings ● Select p age borders ENWW Print tasks (Windows) 27[...]

Print tasks (Ma c OS X) ● How to print (Mac OS X) ● Manual ly print on both si des (Mac OS X ) ● Print multiple pages per sheet (Mac OS X ) ● Select the pap er type (Mac OS X) ● Additional printin g information How to print ( Mac OS X) The followin g procedure describes the basic printing p rocess for Mac OS X. 1. Cli ck th e File menu, a[...]

6. Retrieve the printed stack from the output bin, and p lace it with the printed-side facing down, top edge first in the input tray. 7. At t he co mpu ter, c lick the C ontinue button to print the second side of the job. 8. If prom pted, touch the a ppropriat e control pa nel button to continue. Print multiple pa ges per sheet (M ac OS X) 1. Cli c[...]

● Create and use printing shortcuts or presets ● Select the paper s ize, or use a custom pa per size ● Select th e page or ientation ● Create a book let ● Scale a document to fit a specif ic paper size ● Print the f irst or last pages of the documen t on different pa per ● Print watermarks on a document 30 Chapter 3 Print ENWW[...]

Web-based pri nting Several options are a vailable for re mote printing ov er the Inter net. HP ePrint Use HP ePr int to print d ocuments by sending the m as an emai l attachmen t to the product 's email a ddress from an y email ena bled device. To use HP ePrint, the pro duct must m eet t hes e requir ements : ● The product must b e connecte[...]

register ed to your HP Conn ected acco unt. The targe t HP product can be at y our desk or in a remote location, such as a branch office or across the globe. For Windows, th e HP ePr int software al so supports trad itional direct I P printing to loc al network pr inters on the network (LAN or WAN) to supp orted PostScript® products. Go to www.hp.[...]

Set up HP Wireless Direct Printing NOTE: Th is feature is available with wireless models only a nd the prod uct might r equire a f irmware update to use this feature. The HP Wire less Direct Prin ting featur e lets you pri nt from your wireless mobil e device dir ectly to an HP Wireless Direct-enabled product without requiring co nnection to an est[...]

34 Chapter 3 Print ENWW[...]

4C o p y ● Make a co py ● Copy on both sides (duple x) ● Optimize copy quality Go to www.hp.co m/ suppor t/ljMFPM12 5series , www.h p.com/ support/ljMFPM 126series , www.hp .com/ support/ljMFP M127series , or www.hp .com/ suppor t/ljMFPM 128serie s for HP 's all-inclus ive help f or your product: ● Solve problems. ● Downl oad sof twa[...]

Make a copy LCD control panel 1. Load t he docu ment on t he sca nner g lass a ccording to the ind ica tors on the produc t. 2. Close the scanner. 3. At the product contr ol panel, pr ess the Num ber of Copies button. 4. Select the n umber of co pies. 5. Press the Start Copy button to start copying. Touchscreen control panel 1. Load t he docu ment [...]

Copy on both side s (duplex) 1. Load t he docu ment on t he sca nner g lass a ccording to the ind ica tors on the produc t. 2. Close the scanner. 3. Start the copy job. ● LCD control panel: On the p roduct control pa nel, press the Start Copy button ● Touchscreen control panel: From the Home scre en on the product cont rol panel, touch the Copy[...]

Optimize copy quality The followi ng copy -quality settings a re availab le: ● Auto Select : Use this setting when you are not c oncerned about the quality of the copy. This is the default setting. ● Mixed : Use this setting for documents that contain a mixture of text and graphic s. ● Tex t : Use this setting for document s th at contain mos[...]

5S c a n ● Scan by using the HP Scan software (Windows) ● Scan by usin g the HP Scan softw are (Mac OS X) Go to www.hp.co m/ suppor t/ljMFPM12 5series , www.h p.com/ support/ljMFPM 126series , www.hp .com/ support/ljMFP M127series , or www.hp .com/ suppor t/ljMFPM 128serie s for HP 's all-inclus ive help f or your product: ● Solve proble[...]

Scan by us ing the HP Scan software (Window s) Use the HP Scan software to initiate scanning fr om software on your computer . You can save th e scanned image as a file or se nd it to a nother s oftware ap plicati on. 1. Load t he docu ment on t he sca nner g lass a ccording to the ind ica tors on the produc t. NOTE: F or best results, load small-s[...]

Scan by usi ng the HP Scan softwa re (Mac OS X) Use the HP Scan software to initiate sc anning from softwa re on your c omputer. 1. Load t he docu ment on t he sca nner g lass a ccording to the ind ica tors on the produc t. NOTE: F or best results, load small-size pape r (letter, A4, or smaller) with the long edge of th e paper along the left side [...]

42 Chapter 5 Scan ENWW[...]

6F a x ● Conne ct and conf igure th e product f or fax ● Send a f ax ● Create, edit , and delete spee d-dial en tries Go to www.hp.co m/ suppor t/ljMFPM12 5series , www.h p.com/ support/ljMFPM 126series , www.hp .com/ support/ljMFP M127series , or www.hp .com/ suppor t/ljMFPM 128serie s for HP 's all-inclus ive help f or your product: ?[...]

Connect an d configure th e product for fax ● Connect the product ● Conf igure the produ ct ● Install the HP Fax software (Windows, optional) Connect the product The produc t is an analog device . HP recomm ends using th e product on a dedica ted analog te lephone line . NOTE: Some countries/regi ons might requi re an adapte r for the telepho[...]

Configure the product How you con figure the pr oduct varies d ependi ng on whether you set it up for stand alone fax, with an answeri ng machine , or with a n extension ph one. NOTE: Con figuring the fax time, date, and header se ttings is required to use the fax feature. ● Configure fax time, date, an d header ● Configure f or stand-alone f a[...]

4. Select the 12-hour clock or 2 4-hour clock. 5. Use the keypa d to enter the curr ent time, and then touch the OK button. 6. Select th e date f ormat. 7. Use the keypa d to enter the cu rr ent date, and then touch the OK button. 8. Select Fax Hea der . 9. Use the keypad to enter your fax numb er, and then touch the OK button. NOTE: Th e maximum n[...]

Touchscreen control panel 1. From the Ho me screen on the p roduct control panel, select Setup . 2. Select Fax Setup , and th en se lect Fax Set-Up Utility . 3. Follow the on-screen prompt s and select the appropri ate respons e for each ques tion. NOTE: Th e maximum number of characters for the fa x number is 20. The maximum number of charac ters [...]

Configure for an answer ing machine If you co nnect a te lephone answ ering machine to the pr oduct, you n eed to config ure the Rings to Answer and Answer Mo de settings for the product. Follow th es e st eps to c onfig ure t he prod uct: LCD control panel 1. On the pr oduct con trol panel, press the Setup button. 2. Select Fax Setup , and t hen s[...]

4. Make sure that the On option is selected. With this setting turned on, you can alert the product to pic k up the in comin g fax call by pres sing 1- 2-3 sequen tially on the telephone ke ypad. Turn this setting off only if you use pulse dialing o r if you have a service from your tel ephone com pany that als o uses the 1-2-3 seque nce. The telep[...]

Inst all th e HP Fax softw are (Wi ndow s, optio nal) With t he HP Fax s oftware , you can fax elec troni c docum ents f rom a compu ter if you m eet t he follo wing requir ements: ● The prod uct is conn ected di rectly to the co mputer or to a network to which the computer is connected. ● The produ ct software is instal led on the compu ter. ?[...]

Send a f ax ● Send a fax by di aling manually from the product con trol pa nel ● Send a fax us ing the HP software (Windows) CAUTION: To pr event damag e to the product, do not us e an or iginal that contains co rrection tape , correction fluid, paper clips, or staples. Also, do not lo ad p hotographs, small original s, or fragile originals int[...]

3. Use the keypad to enter the fax number. NOTE: To use access codes, credit cards, or calling cards, you must dial the fax number manually to allow f or pauses an d dia ling code s. To send a fax to an internationa l destinati on, dial manua lly to allow for p auses and in ternatio nal di aling codes. You cannot use s peed d ials wi th acce ss cod[...]

Creat e, edit , and delete speed-di al entries You can stor e frequentl y diale d fax num bers (up to 10 0 entries) as speed-dial e ntries. ● Cre ate a nd edi t sp eed-di al e ntries ● Delete sp eed-dial entries Create a nd edit speed- dial entries LCD control panel 1. On the pr oduct con trol panel, press the Setup button. 2. Select Fax Setup [...]

3. Select Delete Entry . 4. Select the entry you want to delete, and then touch the OK button. NOTE: I f you want to delete all speed-dial entries, select Delet e All E ntr ies . 54 Chapter 6 Fax ENWW[...]

7 Manage the product ● Change the produc t connection type (Wind ows) ● Use H P Web Ser vices a pplic ations (tou chscreen models only) ● HP Device Toolbox (Windows) ● HP Utility for Ma c OS X ● Product security features ● Economy settings ● A Cartridge is l ow or Cartridge is v ery low message displ ays on the product c ontrol panel [...]

Change the produc t conn ection type (Windows) If you ar e already usin g the product a nd you wish to change the way it is connected, use the Reconfigure your HP Devi ce shortcut on your computer d esktop to cha nge the connec tion. For exampl e, you can reconfigure the product to use a different wireless addr ess, to connect to a wired or wireles[...]

Use HP Web Service s applications (touchscre en models only) Several innovativ e app lications are av ailable for thi s product that you ca n downloa d direct ly f rom the Internet. For more information and to download t hese applic ations g o to the HP Connected Web site at www.hpconn ected.com . To use this feature, the product must be connecte d[...]

HP Device Toolbox (Windows) Use the HP De vice Toolbox for Windows to check product status or to view or change product se ttings from your compu ter. This tool opens the HP Embed ded Web Server for the product. NOTE: Th is tool is availab le only if you p erformed a full in stallation when you installed the product. Depending on how the p roduct i[...]

Tab or se cti on Desc ript ion Fax tab ● Phone Book : Ad d or delete entries in the fax phone book. ● Junk Fax List : Set fax numbers to bl ock from sending faxes to th e product. ● Fax Activity Log : Review recent fax activity for the product. Networking ta b Provides the ability to change network setti ngs from your computer. Network admini[...]

HP Utility for Mac O S X Use the HP Utility for Ma c OS X to view or ch ange produc t settings f rom your com puter. You ca n use th e HP U tilit y when the pr oduct i s con necte d with a USB cable or is c onnecte d to a TCP /IP-b ased network. Open the HP Utility From the Fin der, click Applicat ions , click Hewlett-Pack ard , and then click HP U[...]

Menu Item Description File Upload Transfer files from the computer to the product. You can upload the following types of files: ● HP LaserJet printer command language (.PRN) ● Portable document form at (.PDF) ● Text (.TXT) HP Connected Acces s the HP C onnected Web s ite. Information Message Center Display error events that have occurred with[...]

Product se curity features The product sup ports security standards an d recommende d protocols tha t help you ke ep the produ ct secure, protect critical information on your network, and simplify the w ay yo u monitor and maintain the product. For in-depth information about HP's secu re imaging and printing solutions , visit www.hp. com/ go/ [...]

4. Enter the new password in the New Passwor d box and in the Verify Password box. 5. At the bottom of the window, click the Apply button to save the pa ssword. Lock the pr oduct 1. You can attach a security cable to the slot on the back of th e produ ct. ENWW Product security features 6 3[...]

Econ omy set tings ● Print with E conoMode ● Configure the Sleep/Auto Off After setting Print with EconoMode This product h as an EconoMode option for printing dr afts of d ocuments. Using E conoMode can use less tone r. However, using EconoMode can also reduce print quality. HP does n ot recommend th e full-time use of EconoMod e. If EconoMod [...]

Touchscreen control panel 1. From the Ho me screen on the produc t control pane l, touch th e Setup button. 2. Open the followi ng menus : ● System Setup ● Energy Settings ● Sleep/Auto Off After 3. Select the time for the Sleep/Auto Off delay. NOTE: The default valu e is 15 Min utes . 4. The produ ct automatically wakes when it receives jobs [...]

A Cartr idge is low or Cartri dge is very low messag e displa ys on the product control panel A Cartridge is low or Cartridg e is very low message displays on the product control pa nel, and th e product does not print. NOTE: Toner level warnings and indicators provide estima tes for plann ing purposes on ly. When an i ndicator shows low-toner leve[...]

● Black Ca rtridge ● Very Low Setting 3. Select one of the following options: ● Sele ct the Stop option to set the product to stop printing until you replace the toner cartridge. ● Sele ct the Prompt option to set the product to stop printing and prompt you to replace the toner cartrid ge. You can acknowl edge the prompt and contin ue print[...]

Rep lace the to ner ca rtri dge When a toner cartr idge a pproac hes th e end o f usef ul lif e, you a re pro mpted to o rder a repl acement . You can continue pr inting w ith the current cartridge u ntil redist ributing the tone r no longer yields ac ceptable pr int quality. 1. Lift the scanne r assem bly. 2. Open the to p cover. 3. Remove the ton[...]

4. Remov e the new tone r cartridge f rom the bag . Place the us ed t oner ca rtri dge in the bag f or recyclin g. 5. Grasp both sides of the toner cartridge an d distribute the toner by gently roc king the cartr idge . CAUTION: Do not touch the sh utter or the surface of the roller. 6. Bend the tab on the left side of the cartridge until the tab b[...]

7. Align the toner ca rtridge with the tracks inside the product, and then in sert the toner cartrid ge until it is firmly seate d. 8. Close the top cover. 9. Lower the scanner assembly. 70 Chapter 7 Manage the product ENWW[...]

8 Solve problems ● Control pane l help system (tou chscreen models onl y) ● Restore the factory-set defaults ● Solve pa per feed or jam p roblems ● Clear jams from the input tray ● Clear jams in the toner-cartridge area ● Clear jams in th e output bin ● Clea r ja ms i n th e docu ment feed er ● Improve p rint quality ● Improve cop[...]

Control panel help system (touchscreen mode ls only) The produc t has a buil t-in Help system tha t explai ns how to use e ach screen . To open the Help sy stem, touch the Help butt on in the upper -righ t corne r of the scre en. For some screens, the He lp opens to a global menu w here you can se arch for specifi c topics. You can browse through t[...]

Restore the fact ory-set defaults Restoring the factory-set defaul ts returns all of the product and n etwork settings to the factory defaults. It will no t reset the pag e count, tray size, or la nguage . To restore the produc t to the factory-default settings, follo w these step s. CAUTION: Restoring the factory-set defaults return s all of the s[...]

Solve paper feed or jam problems If the p roduct has recur ring proble ms with pape r feeding or with jams , use the following informatio n to reduc e the numbe r of occurre nces. The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jamme d sheets of paper. 2[...]

a. From the Home sc reen on the prod uct co ntro l pane l, to uch th e Setup b utton. b. Touc h the Service menu. c. Touc h the Cleaning Page button. d. Load pla in letter or A 4 paper whe n you are prompted. e. Touc h the OK button to begin the cleaning process. The product prints the first side and then prompts you to remove the page from the out[...]

Clear jams from the input tray A Jam in t ray 1. C lea r Ja m and pre ss [ OK] message displays on the product c ontrol panel. 1. Remove any loose pap er from the input tray. 2. Lift the scanne r assem bly. 3. Open the to p cover. 76 Chapter 8 Solve problems ENWW[...]

4. Remove the toner cartridge. 5. Remove a ny jammed pape r visible in the input tray area. Use both hands to remove jammed paper to avoid tearing th e paper. 6. Remove a ny jammed paper from the tone r- cartr idge area . ENWW Clear jams from the input tray 77[...]

7. Reinsert the tone r cartridge. 8. Close the top cover. 9. Lower the scanner assembly. 78 Chapter 8 Solve problems ENWW[...]

Clear jams in the toner-cart ridge area A Jam in cartridge area message di splays on the product control p anel. 1. Lift the scanne r assem bly. 2. Open the to p cover. 3. Remove the toner cartridge. ENWW Clea r jam s in the to ner- cart ridge area 7 9[...]

4. Remove a ny jammed paper from the tone r- cart ridge area. Use both ha nds to remove jammed paper to avoid tearing the paper. 5. Reinsert the tone r cartridge. 80 Chapter 8 Solve problems ENWW[...]

6. Close the top cover. 7. Lower the scanner assembly. ENWW Clea r jam s in the to ner- cart ridge area 8 1[...]

Clear jams in the output bin A Jam in output bin message displ ays on the product c ontrol panel. 1. Lift the scanne r assem bly. 2. Open the to p cover. 3. Remove a ny jammed pape r from the ou tput bin area. U se both ha nds to remov e jamme d paper to avoid te aring th e pa per. 82 Chapter 8 Solve problems ENWW[...]

4. Remove the toner cartridge. 5. Remove a ny jammed paper from the tone r- cartr idge area . 6. Reinsert the tone r cartridge. ENWW Clear jams in the outpu t bin 83[...]

7. Close the top cover. 8. Lower the scanner assembly. 84 Chapter 8 Solve problems ENWW[...]

Clear jams in the doc ument feeder A Jam in the document feeder message displays on the product control panel. 1. Remove any loose pap er from the input tray of the docu ment feeder. 2. Remove a ny jammed pape r visible in the input tray area. Use both hands to remove jammed paper to avoid tearing th e paper. 3. Lift the d ocu ment -feed er input t[...]

5. Remove any jamme d paper. 6. Close the jam-access cover. 7. Close the do cument-fee der input tray. 86 Chapter 8 Solve problems ENWW[...]

Improve prin t quality ● Prin t from a diff erent s oftw are prog ram ● Set the paper-type setting for the print job ● Chec k th e to ner-c artri dge stat us ● Print a clea ning page ● Inspect the toner ca rtridge for damage ● Check the pap er and printing en vironment ● Check the EconoMod e settings Print fr om a diff erent so ftware[...]

3. By default, the print driver d isplays th e Copies & Pages menu. Open the menus drop-down list, and then click the Fini shing menu. 4. Select a type f rom the Media-type drop-down list. 5. Cli ck th e Print button. Check the to ner-cartri dge status Check the s upplies status page f or the foll owing inf ormatio n: ● Estimated percentage o[...]

3. Touch the Clea ni ng Pa ge button. 4. Load pl ain letter or A4 pap er when you are prompted. 5. Touch the OK button to be gin the cleaning process. The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orienta tion. Wait un til the proces s is complete . Discard th[...]

Check the prod uct environmen t Verify that the product is operatin g within the environmental specificat ions listed in the p roduct Warranty and Le gal Guid e. Check the E conoMode setting s HP does n ot recommend th e full-time use of EconoMod e. If EconoMod e is used fu ll-time, the ton er supply might outlast the mechanical parts in the toner [...]

Improve copy and scan quality Check the sca nner glass for dirt and smudge s Over time, specks of debris might collect on th e scanner glas s and white pl astic backing, which can affec t performanc e. Use th e fol lowing proc edure to c lean the scanner . 1. Press the power button to turn the product o ff, and then disconnect th e power cable fro [...]

Optimize for text or pic tures The followi ng copy -quality settings a re availab le: ● Auto Select : Use this setting when you are not c oncerned about the quality of the copy. This is the default setting. ● Mixed : Use this setting for documents that contain a mixture of text and graphic s. ● Tex t : Use this setting for document s th at co[...]

Clean the pickup ro llers and separa tion pad in the document feeder If the docu ment feed er experien ces paper -handli ng problems , such as ja ms or multiple-p age feeds , clean the documen t-feeder roll ers and separ ation pad. 1. Lift the d ocu ment -feed er input tray. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separa[...]

Improve fax im age quality ● Check the scanne r glass for dirt or smudges ● Check the send-fax resolution s etting ● Check the lightness/ darkness setting ● Chec k th e Error Corr ecti on se tting ● Check the Fit-to-Page setting ● Clea n the pic kup roller s and sepa ration pad in the do cument fe eder ● Send to a differ ent fax machi[...]

3. Select Advanced Setu p , and th en select Fax R esolution . 4. Select the d esired reso lutio n setting, and then touch OK . Check the li ghtness/darkness s etting If the fax outpu t is too light or too dark, check the ligh tness/darkn ess setting to make sure it is a ppropriate for t he fa x job . LCD control panel 1. On the pr oduct con trol p[...]

Check the Fit-t o-Page setting If the product printed a fax job off the page, turn on the fi t-to-page feature from the product control panel. NOTE: Make sure that the default paper size settin g matche s the size of the paper in the tray. LCD control panel 1. On the pr oduct con trol panel, press the Setup button. 2. Select Fax Setup , and t hen s[...]

2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do no t use abras ives, acetone , benz ene, ammo nia, ethyl alcoho l, or carbon tetrachloride on any part of the product; these can damage the product. D o not plac e liquids directly on the gl ass or platen. They might seep and da mage the p[...]

Solve wired net work problems Check the fol lowing items to verify that the product is communicating wi th the network . Before be ginning, print a co nfiguration p age from th e product c ontrol panel a nd locate the p roduct IP a ddress tha t is listed on this page. ● Poor physi cal connection ● The co mputer is us ing the incorr ect IP addre[...]

a. Open a comma nd-line pr ompt on your computer. For Windows, click St art , click Run , type cmd , and then press Ente r . b. Type ping followed b y the IP address for your product. For Mac OS X, open the Network Util ity, and then su pply the IP addres s in the correc t field in th e Ping pan e. c. If the window displays round-trip times, the ne[...]

Solve wireless network problems ● Wireless con nectivity checklis t ● The product does not print after th e wirele ss config uratio n complet es ● The produ ct does not print, a nd the compute r has a thir d-party firew all installed ● The wireless conn ection does not work after movin g the wireless router or product ● Cannot con nect mo[...]

The product d oes not pr int after th e wireless configuration completes 1. Make sure that the product is turned on and in the ready state. 2. Turn off a ny third-pa rty firewa lls on your comp uter. 3. Make sure that the wireless network is working correctly. 4. Make sure that your compu ter i s wor king corr ectly. If ne cess ary, r estar t th e [...]

The wireless network is not functioning 1. Make sure tha t the network ca ble is not con nected. 2. To verify if the network has lost communicati on , try conn ecting other devices to the network. 3. Test networ k communication b y pinging the ne twork. a. Open a comma nd-line pr ompt on your computer. For Windows, click St art , click Run , type c[...]

● Keep the wire less dev ices away fr om large metal objects , such as filing cabi nets, and o ther electromagnetic dev ices, such as microw aves and cordless telephon es. These objects can disrupt radio signals . ● Keep the wire less dev ices away fr om large mas onry stru ctures and ot her build ing structure s. These objects can a bsorb radi[...]

Solve fax problems ● Chec k th e har dware set up ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off o r prints on two pages Check the hardwa re setup ● Several possib le fixes are av ailable. After each recommended ac tion, retry faxing to se e if the p roblem is resolved. ● For best results during fax problem solv ing, ma[...]

f. When the download is comp lete, follo w the on-scree n instruction s to install and run the utility. The utility checks for firmwa re updates for your HP product. I f updates a re found, th e utility installs the av ailabl e update . g. When firmw are updates are comp lete , try to resend the fax. 4. Verify that the fax was set up when the produ[...]

LCD control panel Touchscreen control panel 1. On the produc t control panel, press the Setup button . 2. Select Fa x Setup , and then se lect All Faxes . 3. Select Fa x Speed , and then select the correc t setting. 1. From the Home s creen on the product control panel, touch the Setup button. 2. Select Fax Setup , and then select Advanced Setup . [...]

Fax cuts off or print s on two pages ● Set the Default Pa per Size setting. Faxes print on a single size of paper based on th e Default Paper Size settings. LCD control panel Touchscreen control panel 1. On the produc t control panel, press the Setup button . 2. Select System Setup , and then select Paper Se tup . 3. Select De f. Pape r Size , an[...]

108 Chapter 8 Solve problems ENWW[...]

9 Parts, s upplies, and accessories ● Order parts, accessories, a nd supplies ● Customer self-repair parts ● Accessories Go to www.hp.co m/ suppor t/ljMFPM12 5series , www.h p.com/ support/ljMFPM 126series , www.hp .com/ support/ljMFP M127series , or www.hp .com/ suppor t/ljMFPM 128serie s for HP 's all-inclus ive help f or your product:[...]

Order parts, accessories, and supplies HP original toner cartri dges and paper www.hp.com/ g o/suresupply Order genuine HP parts or accessories www.hp.com/ buy/parts Order through s ervice or support providers Contact an HP-authorized service or support provider. Custome r self-repair parts The follow ing cus tomer self -repa ir parts ar e availa b[...]

Index A accessories ordering 11 0 part nu mbers 110 AirPrint 32 applicat ions downlo ading 57 Apps me nu 57 B bins, output loc atin g 4 C cartri dge replacing 68 checkli st wirele ss connectiv ity 10 0 clean ing glass 91 paper pa th 88 control pan el buttons and lights 6 help 7 2 Home scr een 10 loc atin g 4 copy qu ality improving 91 copyin g edge[...]

media supported sizes 12 memory included 2 multi ple pages per sheet pri nting ( Mac) 29 printing (Windows) 23 N network password, c hanging 62 password, se tting 62 network installation 56 networking 2 networks installing the produc t 56 number of co pies, ch anging 3 6 O on/off button, locating 4 online he lp, control panel 72 ordering supplies a[...]

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