HP (Hewlett-Packard) D3K33UT#ABA manual

HP EliteBook 9470m Notebook PC Maintenance and Service Guide[...]

© Copyright 2012, 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corpor ation. Microso ft, Win dows, a nd Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trad[...]

Safety warning notice WARNING! To reduce the possibility of heat-related in juries or of overheating the device, do not place the device directly on your la p or obstruct the device air vents. U se the device only on a hard, flat surface. Do not al low another har d surface, such as a n adjoining optional pr inter, or a soft surfa ce, such as pillo[...]

iv Safety warning notice[...]

Table of contents 1 Product description .................... .............. ............... ............ ............... .............. .............. ... 1 2 External component identification ............... ............ ............ ............. ......... ............ ............ 8 Display .. ........... ........... ............ ........... ...[...]

Drive handling ............. ............ ............. .............. ................ .............. ....... 37 Grounding gu idelines ........ ............. ................. ............... ............. .............. .............. 37 Electrostatic discharge damage ...... ............ .............. ........... ............ ........... 37 Pac [...]

Navigating and sele cting in Computer S etup .................... ........................... 92 Restoring fac tory settings in Compu ter Setup .. ............. ............... ............. ..... 93 Updating the B IOS ............. ..................... ....................... ................... ....... 94 Determining th e BIOS version ..........[...]

SUSE Li nux – Back up and re covery ............... ....................................... .................................. 116 Creating backups ... ........... ........... ........... ........... ........... ............ ......... ........... ........ 116 Backing up your information ..... ........... ........... ............. ........... ....[...]

1 Product description Category Desc ription Produc t Name HP EliteBook 9470m Notebook PC Processo rs Intel® Core® processors: ● i3-3217U 1.8-GHz, 3-MB L3 Cache, 17W ● i5-3317U 1.7-GHz (max turbo freq u ency 2.6-GHz), 3-MB L3 Cache, 17W ● i5-3427U 1.7-GHz (max turbo freq u ency 2.7-GHz), 3-MB L3 Cache, 17W ● i7-3667U 1.8-GHz (max turbo fre[...]

Category Desc ription Memory Two customer-accessible/upgr adable memory module slots DDR3 PC3-1600-MHz dual chann el support Supports 16384-MB of system RAM in the foll owing configurations: ● 16384-MB (8192-MB×2) ● 8192-MB (8192-MB×1 or 4096×2) ● 6144-MB (4096-MB+2048-MB) ● 4096-MB (4096-MB×1 or 2048-MB×2) ● 2048-MB (2048×1) Flash [...]

Category Desc ription Ethernet I ntel 82579LM 10/100/10 00 Ethernet network interface card (NIC) with iAMT Intel 82579LM Gigabit Network Co nnection NIC Power Down technology S3/S4/S5 wake on LAN Ethernet cable not included Wireless Integrated wireless local area network (WLAN) options by way of wireless module Three WLAN antennas built into displa[...]

Category Desc ription Ports Audio-in (mono microphone) Audio-out (stereo headphone) Battery connector DisplayPort 1.1a Docking connector HP Smart AC adapter RJ-45 (Ethernet) USB 3.0 ports (2) USB 3.0 charging/powered port (1) VGA (Dsub 15 pin) supporting: 19 20×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct out[...]

Category Desc ription Operating system Preinstalled: ● Windows® 7 Home Premium 64- and 32-bit with Microsoft Basics (in Canada, Japan, and the United States) ● Windows 7 Professional 64- and 32-bit with Microsoft Basics (in Canada, Japan, and the United States) ● Windows 8 Professional 64 with Window s 7 Professional 32 or 64 image and with [...]

Category Desc ription Preinstalled with Microsoft Office Windows 7: ● Windows 7 Home Basic 32-bit with Office Transition (emerging markets only, not available in Japan) ● Windows 7 Home Premium 64- and 32- bit with Office Transition (not available in Japan) ● Windows 7 Home Premium 64-bit wit h Office 2010 Personal (only in Japan) ● Windows[...]

Category Desc ription Restore media–DR-DVD: ● Windows 7 without Windows DVD ● Windows 7 with Windows DVD ● Windows 8 Restore media–OS-DVD: ● Windows 7 Home Basic 32-bit ● Windows 7 Home Pre mium 64- a nd 32-bit ● Windows 7 Professional 64- and 32-bit Certified: ● SuSE Linux 64-bit Service Pack 2 Web-only support: ● Windows XP Pr[...]

2 External component identification Display Component Des cription (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networ ks (WLAN) . (2) WWAN antennas (2)* (s elect models only) Send and receive wireless sign als to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Re[...]

Component Des cription (5) Webcam (select models only) Records video and captures still photographs. To use the webcam in Windows 7, select Start > All Programs > HP > HP Webcam . For information on using the webc am in Windows 8, access Help and Support. From the Start screen, type help , and then select Help and Support from the list of [...]

Component D escription (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad on/off button Turns the TouchPad on and off. (4) TouchPad zone Moves the pointer and selects or activates items on the screen. (5) Left TouchPad bu[...]

Lights NOTE: Windows 7 keyb oard show n. Component Des cription (1) Power light ● On: The computer is on. ● Blinking: The comput er is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Microphone mute light ● On: Microphone is off. ● Amber: Microphone is on. (3) Num lock light On: Num lock is on. (4) Wireless light ●[...]

Buttons and finger print reader (select models only) NOTE: Windows 8 keyb oard show n. 12 Chapter 2 External component identification[...]

Component Des cription (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend. ● When the computer is in Hibern ation, press the butt[...]

Keys – Windows models Component Description (1) esc key Displays system info rmation when pressed in combination with the fn key. (2) fn key Executes frequently us ed system functions when pres sed in combination with a function key, the num lk key, or the esc key. (3) Windows 7 logo key Windows 7: Displays the Win dows Start menu. Windows 8: Ret[...]

Keys – SUSE Linux models Component D escription (1) fn key Executes frequently us ed system functions when pressed in combination with a function key. (2) Function keys Execute frequently used s ystem functions when pressed in combination with the fn key. Each key on the keypad performs the function indicated by the icon in the upper-right co rne[...]

Front Component D escription (1) Wireless light ● White: An integrated wireless device, suc h as a wireless local area network (WLAN) device and/ or a Bluetooth® device, is on. ● Amber: All wireless devices are off. (2) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep/Su spend state. ● Off: The computer is o[...]

Left Component Des cription (1) Power connector Connects an AC adapter. (2) Vent Enables airflow to co ol internal compon ents. NOTE: The computer fan starts up automatical ly to cool internal components and prevent overheating. It is normal fo r the internal fan to cycle on and off during routine operation. (3) Security cable slot Attaches an opti[...]

Right Component Description (1) USB 3.0 ports (2) Connect optional USB devices. (2) DisplayPort Connects an optional digi tal display device, such as a high- performance monitor or projector. (3) Media Card Reader Supports the following digital card formats: ● MultiMediaCard (MMC) ● MultiMediaCardplus (MMC+) ● Secure Digital (SD) Card ● Sec[...]

Bottom Component Des cription (1) Wireless and memory module compartment Contains the wireless and m emory modules. CAUTION: To prevent an unresponsive sy stem, replace the wireless module only with a wireless module authorized for use in the com puter by the governmental agency that regulates wireless devices in your country or regi on. If you rep[...]

Component Des cription (6) Battery release latch Releases th e battery from the battery bay. (7) Battery bay and SIM slot NOTE: SIM slot on select models only. Contains the battery. Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay on the right side. 20 Chapter 2 External component identification[...]

3 Illustrated parts catalog Service tag and PCID label Service tag When ordering parts or requesting information, provide the co mputer serial number and model description provided on the service tag. ● Product name (1) . This is the product name affixed to the front of the computer. ● Serial number (s/n) (2) . This is an alphanumeric identifie[...]

PCID label The PCID label provides the informatio n required to properly reset the notebook f irmware (BIOS) back to factory shippe d specifications whe n replacing the syste m board. The labe l may have a diffe rent number of charac ters depending o n th e operating system on the comp uter. Windows 8 models Non-Windows 8 models 22 Chapter 3 Illust[...]

Computer major components Computer major components 23[...]

Item Component Spare part number (1) Display assembly : The display assembly is spared at the subcom ponent level only. For more display assembly spare part information, see Display assembly subcompon ents on page 27 . (2) Keyboard (backlit; includes keyboard c able and pointing stick cable): NOTE: For a detailed list of available keyboards, see Se[...]

Item Component Spare part number ● Intel Core i3-3217U processor (1.80 GHz, 3-MB cache) for us e in models with Windows 8 Professional 702847-601 Plastics Kit , includes: 702877-001 (9a) SD card insert (9b) Hard drive cover (10) Hea t sink (includes replacement thermal material): 707907-001 (11) RTC battery 702853-001 (12) Fin gerprint reader boa[...]

Item Component Spare part number Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, connector, and screws) 702870-001 (19) Sol id-state drive (includes bracket, connector, and screws): 256-GB, SATA III, self-encrypting drive (SED) 702865-001 180-GB, SATA III 702864-001 (20) Hard drive (do es not include hard drive bracket, conne[...]

Display assembly subcomponents Display assembly subcomponents 27[...]

Item Component Spare part number (1) Display bezel: For use on models with a webcam 702860-001 For use on models without a webcam 702861-0 01 (2) Webcam/micro phone module 702854-001 Microphone module 702873-001 Display Hinge Kit (includes left and right display hinges and left and right hinge covers) 702857-001 (3a) Display hinge covers (2) (3b) D[...]

Mass storage devices Item Description Spare part number (1) Hard drive (does no t include hard drive bracket or screws): 500-GB, 7200-rpm, 7-mm SED 703268-001 500-GB, 7200-rpm, 7-mm 703267-001 320-GB, 7200-rpm, 9.5-m m 603783-001 Solid-State Drive (includes drive bracket, connect or, and screws): 256-GB, SATA III, self-encrypting drive (SED) 702865[...]

Miscellaneous parts Component Spare p art number AC adapter: 45-W HP Smart AC adapter (non-PFC) 696694-001 65-W HP Smart AC adapter 609939-001 Optical mouse: HP USB optical travel mouse 434594-001 Wireless, 2.4-GHz 656840-001 Power co rd (3-pin, black, 1.83-m): For use in Argentina 490371-D01 For use in Australia 490371-011 For use in Brazil 490371[...]

Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare part number CSR flag Description 434594-001 A HP USB optical travel mouse 490371-001 A Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 A Power cord for use in Au stralia (3-pin, bla[...]

Spare part number CSR flag Description 656840-001 A Wireless, 2.4-GHz mous e 657325-001 A B roadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Co mbo Adapter 676786-001 A QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo 668969-001 A HP h s2350 HSPA+ Mobile Broadband Module 670292-001 A Intel Centrino Advanced-N 6235 675791-001 A HP l t2522 [...]

Spare part number CSR flag Description 702843-261 B Keyboard with pointing stick for use in Bul gar ia (includes keyboard cable and pointing stick cable) 702843-271 B Keyboard with pointing stick for use in Ro ma nia (includes keyboard cable and pointing s tick cable) 702843-281 B Keyboard with pointing stick for use in Thail a nd (includes keyboar[...]

Spare part number CSR flag Description 702849-001 N System board with Intel Co re i5-3427U proc essor (1.8 0 GHz [2.8-GHz max turbo frequency], 3-MB cache) for use in models without Windows 8 702849-501 N System board with Intel Co re i5-3427U proc essor (1.80 GHz [2.8-GHz max turbo frequency], 3-MB cache) for use in models with Windows 8 Standard [...]

Spare part number CSR flag Description 703267-001 A 500-GB, 7200-rpm, 7-mm ha rd drive (does not include hard drive bracket, conn ector, or screws) NOTE: The hard drive bracket, connecto r, and screws are included in the Hard Drive Hardware Kit, spare part number 702870-001. 703268-001 A 500-GB, 7200-rpm, 9.5 -mm SED hard drive (does not include ha[...]

4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to comple te the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillip s P0 and P1 screw driver s Service considerations The following sections include some of th e cons ideratio[...]

Drive handling CAUTION: Drives are fragil e componen ts that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are un sure whether the computer is off or in Hibernation, turn the computer on, an[...]

CAUTION: To prevent damage to the computer when you are removing or instal ling internal components, observe these precaution s: Keep components in their e lectr ostatic-safe containers until you are ready to install them. Before touching an electr onic compone nt, discha rge static elec tr icity by using the guidelines described in this section. A[...]

Packaging and transp orting guidelines Follow these grounding guidelines when packagin g and transporting equipment: ● To avoid hand co ntact, transport pr oducts in static-safe tube s, ba gs, or boxes . ● Protect ESD-sensitive part s and assemblies with co nductive or approved co ntainers or packaging. ● Keep ESD-sensitive parts in their con[...]

Equipment guidelines Grounding equipment must include either a wrist st rap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a gr ounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To pro vide proper ground, wear a strap snugly ag ainst the sk[...]

Component replacement procedures This chapter provides remova l and replacement procedures. Make special note of each screw size an d location during removal and replacement. Battery Description Spare p art number 4-cell, 52-Wh, 3.55-Ah, Li ion battery 687945-001 6-cell, 60-Wh, 2.7-Ah, Li ion travel battery 696621-001 Before disass embling the comp[...]

When installing the battery: 1. Insert the battery connector end of the battery into t he bay, aligning it to the left edge. 2. Slide the battery into the bay until it drops and th e latch snaps, a nd then slide the latch to the lef t to lock the battery. NOTE: In the locked position there will be no re d color shown in the latch slot. SIM NOTE: Th[...]

Display assembly comp onents (pan el, bezel, webcam, microphone) All display assemblies include WL AN antenna transceive rs and cables. WWA N models also i nclude 2 WWAN antenna transceivers and cables. Full hinge-up displays are not spared. This section describes removing c omponents that do not r equire that you entirely remove the display assemb[...]

b. Remove the di splay be zel (4) . The di splay beze l is avail able using spare part number 702860-0 01 on models with a webcam and 702861-001 on models without a webcam. 4. If it is necessary to replac e the webcam/microphone module: a. Detach the webcam/micro phone modu le (1) from the display enclosure. (The webcam/ microphone module is attach[...]

5. If it is necessary to re place the display panel: a. Remove the fo ur Phillip s PM2.0× 3.0 screw s that secure the display panel to the display enclosure. ● 702871-001 — 35.6 -cm (14.0-in), LED, HD, A ntiGlare dis play panel ● 708771-001 — 35.6-cm (14. 0-in), LED, HD+, AntiGlar e display panel b. Rotate the top of the display panel down[...]

Reverse this procedure to reassemble and install the display assembly components. 46 Chapter 4 Removal an d replacement procedures[...]

Hard drive cover NOTE: The hard drive cover is available in the Pl astics k it, spare part numbe r 702877-001. Description Spare p art number Plastics kit 702877-001 Before removing the hard driv e cover, follow these steps: 1. Turn off the computer. If you are unsur e whether the computer is off or in Hiber nation, turn the computer on, and then s[...]

Hard drive/SSD drive NOTE: The hard drive spare part kit does not include the hard drive bracket, co nnector, or scre ws. The solid-state drive spare part kit includes the Hard Drive Hard ware Kit, w hich includes the bracket, connector, an d screws.. Description Spare p art number Hard dr ive (does not include hard drive bracket or screws): 500-GB[...]

3. Lift the hard drive, and then pull the hard drive out of the ha rd drive bay. 4. If it is necessary to disass emble the hard drive, perform the following steps: a. Remove the connector from the har d drive (1) . b. Remove the fo ur Phillip s PM3.0× 4.0 screw s (2) that secure the hard drive bracket to the hard drive. c. Remove the hard drive br[...]

mSATA drive Description Spare p art number 256-GB mSATA drive 702866-001 32-GB mSATA drive 702867-001 24-GB mSATA drive 702868-001 Before removing the mSATA drive follow these steps: 1. Turn off the computer. If you are unsur e whether the computer is off or in Hiber nation, turn the computer on, and then shut it down through the operating system. [...]

2. Remove the drive (2) by pulling it away from the slot at an angle. NOTE: mSATA drives are designed with a no tch to prevent incorrect insertion. Reverse this procedure to ins tall the mSATA drive. Component re placement procedures 51[...]

RTC battery Description Spare p art number RTC battery (includes cable and double-sided tape) 702853-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsur e whether the computer is off or in Hiber nation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power f[...]

Service cover Description Spare p art number Service cover 704441001 Before removing the servic e cove r, follow these s teps: 1. Turn off the computer. If you are unsur e whether the computer is off or in Hiber nation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by un plugging[...]

Memory module NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer. Description Spare p art number 8-GB memory module (PC3, 12800, 1600-MHz) 634091-001 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001 2-GB memory module (PC3, 12800, 1600-MHz) 652972-001 Update BIOS before adding memory module [...]

Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory mo dule slot to release the memory module. (The edge o f the module opposite th e slot rises aw ay from the computer. ) 2. Remove the memory module (2) by pulling the module aw ay from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent[...]

WWAN module NOTE: The WWAN module and the WLAN mo dule are not interchangeable. Description Spare p art number HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP hs2350 HSPA+ Mobile Broadband Module 668969-001 HP un2430 EV-DO/HSPA M[...]

3. Remove the WWAN mod ule (3) by pulling the module aw ay from the slot at a n angle. NOTE: WWAN modules are designed with a no tch to prevent incorrect insertio n. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the foll owing illustr[...]

WLAN module Description Spare p art number Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Co mbo Adapter 657325-001 Intel Centrino Advanced-N 6235 670292-001 Intel Centrino Advanced-N 6205 WLAN modu le 6319 54-001 QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 com bo 676786-001 CAUTION: To prevent an unre sponsive system, repl ace the wire[...]

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules ar e designed with a no tch to prevent inco rrect insertion. NOTE: If the WLAN antennas are not connected to th e terminals on the WLAN module, the protective sleeves must be installed on the ant enna connect ors, as shown in the following illustr[...]

Keyboard Description Spare p art number Keyboard 684252-xx1 Before removing the keyboard, follo w these steps: 1. Turn off the computer. If you are unsur e whether the computer is off or in Hiber nation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by un plugging the power cord [...]

4. Insert a screw driver or similar thin tool into the keyboard release openin g near the fan, and then press on the back of the keyboard until th e keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1) , and then swing the keyboard up a nd forward (2) until it[...]

8. Remove the keyboard. Reverse this procedure to install the keyboard. 62 Chapter 4 Removal an d replacement procedures[...]

Base enclosure Description Spare p art number Base enclosure 702863-001 Before removing the base en closure, follow these s teps: 1. Turn off the computer. If you are unsur e whether the computer is off or in Hiber nation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by un plugg[...]

3. Remove the 13 Torx PM2. 0×5.0 screws tha t secure the base enclos ure to the comput er. 4. Remove the 7 Torx PM2. 0×3.0 screws fr om the battery bay that secure the base enclosure to the comp uter. 64 Chapter 4 Removal an d replacement procedures[...]

5. Lift the base enclosure (1) off the computer while threading the antenna cables through the hole in the base enclosu re (2) . Reverse this procedure to install the base enclosure. Touchpad Before removing the touchpa d, follow these step s: 1. Turn off the computer. If you are unsur e whether the computer is off or in Hiber nation, turn the comp[...]

2. Lift the touchpad from the computer (2 ) . 3. Remove the touchpad. Reverse this procedure to install the touchpad. NOTE: When replac ing the to uchpad, make sure to instal l the screws into holes closer to t he edge of computer. Power connector Description Spare p art number Power connector 702875-001 Before removing the power connector, follo w[...]

d. Keyboard (see Keyboard on page 60 ) e. Base enclosure (see Base enclosure on page 63 ) Remove the power connector: 1. Position the base enclosure with the front toward you. 2. Disconnect the power co nnector cable from the system board (1) . 3. Lift the power connector from the computer (2) . 4. Remove the power connector. Reverse this procedure[...]

Fan Description Spare p art number Fan (includes cable) 702859-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsur e whether the computer is off or in Hiber nation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by un plugging the power cord[...]

System board NOTE: The system board sp are part kit includes replacement thermal material. Description Spare p art number System boards for use in mod els without Windows 8: Intel Core i7-3667U processor (2.00 GHz [3.2-G Hz max turbo frequency], 4-MB cache) 702848-001 Intel Core i5-3427U processor (1.80 GHz [2.8-G Hz max turbo frequency], 3-MB cach[...]

d. Fan (see Fan on page 68 ) e. Keyboard (see Keyboard on page 60 ) f. Base enclosure (see Base enclosure on page 63 ) NOTE: When replacing the syste m board, be sure that the following compo nents are removed f rom the defective system board and insta lled on the replacement system board: ● SIM (see SIM on page 42 , if applicable) ● Memory mod[...]

2. Remove the 2 Phillips PM2.0×4.0 screws that secure the system boar d to the computer. 3. Lift the left side of the system board up at an angle (1) . 4. Pull the system board away fr om and out of the computer (2 ) , making sure the connectors on the right side of the board (3) are clear of the computer. NOTE: To avoid breaking the board, suppor[...]

Heat sink NOTE: The heat sink spare part kit includ es replacemen t thermal material. Description Spare p art number Heat sink 707907-001 Before removing the heat sink, follow thes e steps: 1. Turn off the computer. If you are unsur e whether the computer is off or in Hiber nation, turn the computer on, and then shut it down through the operating s[...]

2. Remove the heat sin k (2) . NOTE: The thermal material must be thoroughly clea ned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processo r, and system board spa re part kits. The following illustration shows the replacement th e[...]

Speaker assembly Description Spare p art number Speaker assembly (includes cable) 7028 69-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsur e whether the computer is off or in Hiber nation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from th[...]

2. Remove the speakers (2) from the computer. Reverse this procedure to install the speakers. Smart card board Description Spare p art number Smart card board (includes cable) 702844-001 Before removing the smart card reader, follow these s teps: 1. Turn off the computer. If you are unsur e whether the computer is off or in Hiber nation, turn the c[...]

Remove the s mart card bo ard: 1. Remove the Phillips PM 2.0×2.5 broadhead screw (1) that secures the bo ar d to the computer. 2. Rotate the board upward (2) at an angle, and then remove it from the computer (3) . Reverse the removal procedures to install the smart card board. 76 Chapter 4 Removal an d replacement procedures[...]

Fingerprint reader board Description Spare p art number Fingerprint reader board (includes cable) 702845-001 Before removi ng the fingerprint read er board, fol low these ste ps: 1. Turn off the computer. If you are unsur e whether the computer is off or in Hiber nation, turn the computer on, and then shut it down through the operating system. 2. D[...]

Display assembly This section describes removing c omponents that re quire you to completely remove the di splay pa nel. For more information about removing display compon ents that do not require that you remove the assembly from the computer, see Display assembly com ponents (pane l, bezel, we bcam, microphon e) on page 43 . NOTE: The display ass[...]

2. Release the displ ay panel cable from the routing channel (2) . 3. Open the computer and position it with th e ba se enclosure on a ta ble and the display hanging down. NOTE: Be sure to support the displa y when removing the screws. 4. Remove the four Philli ps PM2.5×4.0 screws (1) that secure the display assembly to the computer. 5. Remove the[...]

6. To remove the display bezel: a. Flex the inside edges of the bottom edge (1) , the left and right sides (2) , and the top edge (3) of the display bezel until the bezel disengages from the display en closure. b. Remove the di splay be zel (4) . The di splay beze l is avail able using spare part number 702860-0 01 on models with a webcam and 70286[...]

b. Rotate the top of the display panel downward (1) . c. Lift the tape that secure the di splay cable connector on the panel (2) , and then disconnect the cable (3) from the connector (4) . NOTE: For this procedure the display will no t be connected to the comp uter as shown in the following image. Component re placement procedures 81[...]

8. If it is necessary to re place the display hing es: Display hinge covers and hinges ar e available in the Display Hinge Kit, spare par t number 702857-001. a. Remove the Phillip s broadhead PM 2.0×2.5 scre w (1) that secures ea ch hinge cover to the display enclosure. b. Remove the displa y hinge covers (2 ) from atop the hinges. c. Remove the [...]

d. Lift the display hinges off the display enclosure (2) . 9. If it is necessary to replace the WL AN antenna cables and transceivers: WLAN and WWAN antennas are available in the Antenna Kit, spare part number 702876-001. a. Release the WLAN antenna transceivers (1) from the clips built in to the displa y enclosure. (The WLAN antenna transceive rs [...]

c. Remove the WLAN antenna cables and tran sceivers. The WLAN a ntenna cables and transceivers are included in t he Ante nna Kit, spare part number 702876 -001. 10. If it is necessary to replace the WWAN antenna cables and tra nsceivers: WLAN and WWAN antennas are available in the Antenna Kit, spare part number 702876-001. a. Release the WWAN anten[...]

Reverse this procedure to reassemble and install the display assemb ly. Component re placement procedures 85[...]

5 Computer Setup (BIOS) and Advanced System Diagnostics Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (B IOS), controls communication between all the input and output devices on the system (such as disk drives, d isplay, keyboa rd, mouse, and printer). Computer [...]

Navigating and selecting in Computer Setup To navigate and select in Compu ter Setup, follow these steps: 1. Turn on or restart the computer, and then press es c while the “Press the ESC key for Startup Menu” message is dis played at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboa rd arrow keys and [...]

4. Follow the on-screen instructio ns. 5. To save your changes a nd exit, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructio ns. – or – Use the arrow keys to select File > Save Changes and Exit , and then press enter . Your changes go into effect when the computer restarts. NOTE: Your passwor[...]

Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are package d in compressed files called SoftPaqs . Some download packages contain a file named Re adme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine wh[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to t he comput er or an unsuccessful ins tallation, download and install a BIOS update only when the computer is connected to reliable e xternal power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional do[...]

Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diag nostic tests to determine if the computer hardware is functioning properly. The follo wing diagnostic te sts are available in Advanced System Diagnostics: ● System Tune-Up—This group of additional tests ch ecks your computer to make sure that the main componen [...]

Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (B IOS), controls communication between all the input and output devices on the system (such as disk drives, d isplay, keyboa rd, mouse, and printer). Computer Setup includes settings for the types of devices install[...]

To exit Computer Setu p menus, ch oose one of the follow ing methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen , and then foll ow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit , and the n press ente[...]

Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are package d in compressed files called SoftPaqs . Some download packages contain a file named Re adme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine wh[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to t he comput er or an unsuccessful ins tallation, download and install a BIOS update only when the computer is connected to reliable e xternal power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional do[...]

Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diag nostic tests to determine if the computer hardware is functioning properly. The follo wing diagnostic te sts are available in Advanced System Diagnostics: ● System Tune-Up—This group of additional tests ch ecks your computer to make sure that the main componen [...]

Computer Setup includes settings fo r the types of peripherals installed, the startup sequence of the computer, an d the amount of syste m and extend ed memory. NOTE: Use extreme care when making chang es in Comp uter Setup. Errors can preven t the computer from operating properl y. Starting Computer Setup NOTE: An external keyboard or mous e conne[...]

To exit Computer Setu p menus, ch oose one of the follow ing methods: ● To exit Computer Setup menus withou t saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit , and the n press enter[...]

Some download packages contain a file named Re adme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whe ther available BI OS updates contain later BIOS versions than those currentl y installed on the computer, you need to know the version of the system BIOS currently insta[...]

6. Go to the BIOS section and down load the BIOS softwa re package. 7. Follow the installation instructions as provid ed with the downloaded BIOS software package. NOTE: After a message on the scree n reports a su ccessful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagno[...]

6 Specifications Computer specifications Metric U.S. Dimensions Width 33.80 cm 13.3 in Depth 23.13 c m 9.09 in Height (front to back) 1.95 cm 0.77 in Weight Equipped with one memory module, WLAN module, and mSATA drive 1.63 kg 3.6 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W – or – 19.0 V dc @ 4.74 A - 90 W Temperature[...]

35.6-cm (14.0-in) display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Bright ness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format HD, SVA (1366 x 768) Configuration RGB vertical stripe Backlight LED[...]

Hard drive specifications 500-GB* 320-GB* Dimensions Height 7 mm 7 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type SATA SATA Transfer rate Synchronous (maximu m) 1.1 GB/sec 1.1 GB/sec Security ATA security or SED ATA security Seek times (typical read, including setting) Single track 1.5 ms 1.5 ms Average (read/wr[...]

Solid-state drive specifications 180-GB* 256-GB* Dimensions Height 7 mm 7 mm Length 100.5 mm 100.5 mm Width 69.9 mm 69.9 mm Weight 78 g 78 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Random Read Up to 550 MB/s Up to 50K IOPS Up to 460 MB/s Up to 46K IOPS Sequential Write Random Write Up to 520 MB/s Up to 80K IOPS Up to 260 MB/s Up to[...]

mSATA drive specifications 24-GB* 32-GB* 256-GB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7 ATA-7 Transfer rate Sequential Read Random Read Up to 160 MB/s Up to 128 MB/s Up to 380 MB/s Up to 180 MB/s Up to 490 MB/s Up to 480 MB/s Seque[...]

7 Backup and recovery Windows 7 – Backup and recovery To protect your in formation, use Windows Backup an d Restore to b ack up individual files and folder s, back up your entire hard drive (select models only), create system repair discs (selec t models only) with an optional external optical drive, or create system restore points. I n case of s[...]

HP Recovery Disc Creator can create two kinds of re covery DVDs a s follows: ● Windows DVD—Installs the operating system with out additional drivers or applications. Choosing this selection creates a DVD that restores the or iginal operating system and the software pr ograms installed at the factory. ● Driver DVD—Installs specific drivers a[...]

NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, de pending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore . 2. Follow the on-screen instructions to set up your backup, create a system [...]

CAUTION: Using Startup Repair co mple tely erases hard d rive conten ts and reformats the hard drive. All files you have created and any software insta lled on the com puter are permane ntly removed. Whe n reformatting is complete, the recovery process rest ores the operating system, as well as the drivers, software, and utilities from th e backup [...]

Using a Windows 7 operatin g syst em DVD (pu rchased sepa rately) To order a Windows 7 op erating sys tem DVD, go to the HP w ebsite. For U .S. support, go to http:// www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/ country/us/en/ wwcontact_us.html . You can also order the DVD by calling support. For contact information[...]

NOTE: Windows includes the User Account Co ntrol feat ure to improve the secu rity of your computer. You may be pro mpted for your p ermission or pass wo rd for tasks such as installing software, running utilities, or changing Windows settings. Refer to He lp and Support for more information. From the Start screen, ty pe help , and then select Help[...]

NOTE: If you are una ble to boot (s tart up) yo ur computer and you cannot use th e system repair media you previously created (selec t models only), you must purchase Windows 8 operating system media to reboot the comput er and repair the operating system. Using the Windows recovery to ols To recover information you previously backed up: ▲ From [...]

To recover the original hard drive image using f11 : 1. If possible, back up all personal files. 2. If possible, check for the presence of t he HP Recovery partition: From the Start screen, type computer , and then se lect Computer . NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Wind[...]

IMPORTANT: Refresh removes any traditional applications th at were not originally installed on the system at the factory. NOTE: During Refresh, a list of remo ved traditional applications will b e saved so that you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional application[...]

3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows , selec t Get started , and follow the on-screen instructions. Using HP Software Setup HP Software Setup can b e used to re install drivers or select software that has been corru[...]

SUSE Linux – Backup and recovery Recovery after a system failure is as good as your most recent ba ckup. As you add new software an d data files, you should continue to back up your system on a regula r basis to maintain a reasonably current back up. Your computer includes to ols provided by HP to he lp you safeguard your information and retrieve[...]

4. To restore all files from the selected location, click Restore all files . To restore select files only, click Restore selected files , clic k Select Files and then select the files to be restored. 5. Under Restore Point , click the time and date of the backup. NOTE: If multiple backups have been performed, click Use the latest version to restor[...]

the system to the original factory state when the F1 1 recovery option is not available. This process should be done on first obtaining the computer. CAUTION: The USB recovery option does not preserve da ta present on the computer’s hard drive or on the Disk On Key used for the recovery process. Back up any data on the Disk on Key or the notebook[...]

should be s aved from th e computer, use the tab key to select Yes . Press enter to begin the recovery process. 8. After the files are copied to the system, follow the on-screen i nstructions. Remove everything and reinstall SLED Sometimes you want to pe rform detailed reformatti ng of your computer, or you want to remove personal information befor[...]

8 Statement of Volatility The purpose of this document is to provide general information regarding non-volatil e memory in industry-standards based HP Bu siness Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been remove[...]

f. If an Automatic DriveLock pa ssword is set, sele ct the Security menu, scroll down to Automatic DriveLock , then select the desired hard drive a nd disable protection. Repeat this procedure if more than one hard dr ive has an Automatic DriveLock p assword. g. Select the File menu, then Reset BIOS Security to factory default. Click yes at the war[...]

Non-volatile memory usage Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes No Y[...]

Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Intel Manageme nt Engine Firmware (present only in models ending in a ‘p’,‘w’, or ‘m’ or with Intel C[...]

Questions and answers 1. How can the BIOS settings be restor ed (returned to factory settings)? a. Turn on or restart the computer and press F10 when prompted n ear th e bottom of the display. b. Select File , then select Restore defaults . c. Follow the on-screen instructions. d. Select File , save changes and exit, then press Enter . 2. What kind[...]

9 Power cord set requirements The wide-range input feature of the computer permit s it to operate from a ny line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set in cluded with the computer me ets the requiremen ts for use in the country or region where the equipment is purchased. Power cord sets for use[...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DE MKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Swed[...]

10 Recycling Battery When a non-rechargeable or recharge able battery has reache d the end of its useful life, do not dispose of the battery in ge neral household waste . Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original pr int cartridges, and rechargeab[...]

NOTE: The procedures provided in this chapter ar e general disas sembly instructions. Specific details, such as sc rew sizes, quantities, and locations, and componen t shapes and sizes, can vary from one computer model to another. Perform the follow ing steps to disassemble the dis play assembly: 1. Remove all screw covers (1) and screws (2) that s[...]

4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2) . 5. Remove all screws (1) that secure the display panel as sembly to the display enclosure. 6. Remove the displa y pane l assembly (2) from the display enclosure. 7. Position the display pane l assembly upside-down. 8. Remove all screws that se cure th[...]

10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Position the display panel right-side up. 130 Chapter 10 Recycling[...]

15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Position the display panel upside-down. WARNING! The backlight contains mercur y. Exercise caution when removing and handling the backlight to av oid damaging this c omponent and c ausing exposure to the me rcury. 17. Remove the backlight fram e from the display panel. [...]

18. Remove the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD [...]

Index A AC adapter, spare p art numbers 30, 32 advanced system di agnostics 91, 96 antenna removal 83, 84 spare part number 28, 34, 84 Antenna Kit, spare part number 28, 34 audio, product description 2 audio-in (microphone) jack, identif ying 17 audio-out (headphone) jack, identif ying 17 B Backup and Restore 107, 111 base enclosure removal 63 spar[...]

E electrostatic discharge 37 embedded num eric keypad, identifying 14, 15 equipment guidelines 40 esc key, identif ying 14 Ethernet, product description 3 external monitor port 18 F f11 recovery 109, 1 12 fan removal 68 spare part number 24, 34, 68 fingerprint reader board removal 77 spare part number 25, 33, 77 fingerprint reader, identifying 13 f[...]

ports DisplayPort 18 external monitor 18 product description 4 USB charging 17 power button, identifying 13 power connector removal 66 spare part number 66 power connector, identifying 17 power connecto r, spare part number 66 power cord set requirements 125 spare part numbers 30, 31 power lights 11, 16 power requirements, product description 4 pro[...]

W webcam spare part number 43 webcam light, identifying 8 webcam, identifying 9 webcam/microphone module removal 44 spare part number 28, 34 Windows reinstall 119 remove everything and reinstall option 119 reset 119 Windows 7 operating system DVD 110 Windows 8 operating system DVD 113 Windows applications key, identif ying 14 Windows Backup and Res[...]