HP (Hewlett-Packard) DL585 G7 manual

HP Pr oL ian t DL5 8 5 G7 S er v er Us er Gui de Abstract This document is for the person wh o installs, administers, and troubleshoots ser vers and storage systems. HP assumes yo u are qualified in t he servicing of comp uter equipment and t rained in recognizing haza rds in products with hazardo us energy levels. Part Number: 617692 - 004 October[...]

© Copyright 2010, 2012 He wlett- Packard Development Company, L.P. The information contained herei n is subject to change without notice. The only war ranties for HP products and services are set forth in th e express warranty statements accompanyin g such products and services. Nothing herein should be construed as constituting an ad ditional war[...]

Contents 3 Con tents Component identification ............................................................................................................... 7 Front panel co mponents ............................................................................................................................. 7 Front panel LEDs and but tons ........[...]

Contents 4 Introduction ............................................................................................................................................ 35 Secondary processor memory board option ................................................................................................ 35 Processor options ........................[...]

C ontents 5 Keeping the system current ....................................................................................................................... 80 Drivers ......................................................................................................................................... 80 Version control .......................[...]

Contents 6 Taiwan notice s ............................................................................................................................ 108 Electrostatic discharge ............................................................................................................... 109 Preventing electrostatic discharge ...................[...]

Component ident ification 7 C om ponen t i dentif i cati on F ront panel comp onents Item Description 1 Serial and PI D tag 2 Optical drive 3 Systems Insight Display 4 USB connect ors (2) 5 Video connecto r 6 Processor memory drawer[...]

Component ident ification 8 F ront panel LEDs and b uttons Item Description Status 1 UID button and LED Blue — Act ivated Blue (flashing) — Server being managed remotely Off — Deactiva ted 2 Health LED Green — Normal (system on) Amber (flashing) — Internal system health degraded Red (flashing) — Internal system health critical Off — N[...]

Component ident ification 9 S ystems Insight Disp lay The Systems Insight Display LEDs represent the se rver and component layout. LED Description AMP status Off — No protection Green — Protection enabled Amber — Memory failure occur red Amber (flashing) — Memory co nfiguration erro r Health Green — Normal (system on) Amber (flashing) —[...]

Component ident ification 10 R ear panel comp onents Item Description Item Description 1 Power supply ba y 4 (optional) 15 Expansion slot 2 (opt ional) 2 Power supply ba y 3 (optional) 16 Expansion slot 3 (opt ional) 3 Power supply bay 2 17 Expansion slot 4 ( optional) 4 Power supply bay 1 18 Expansion slot 5 (optiona l) 5 Mouse conne ctor 19 Exp a[...]

Component ident ification 11 R ear panel LEDs and b uttons Item Description LED color Status 1 iLO 3 NIC Acti vity LED Green On or fla shing — Network activity Off — No network a ctivity 2 iLO 3 NIC Link LE D Green On — Linked to network Off — Not linked to network 3 NIC 2 Activity LED Green On or flashing — Network activity Off — No ne[...]

Component ident ification 12 P ower su pply LED Power LED St atus Off No AC power to p ower supply units Green AC is present. Standby output i s on, output is disabled. Green AC is present. Standby output i s on, power supply DC output is on and OK. Off Power supply failure (includes over voltage and overtemperature)[...]

Component ident ification 13 S ystem board c omponents Item Description 1 Optional I/O ex pansion board conne ctors: • PCI - X/PCI Express I/ O expansion bo ard • PCI Express I/O expansion board 2 Slot 7 PCIe 2 x8 (8, 4, 2, 1) 3 Slot 8 PCIe 2 x8 (8, 4, 2, 1) 4 Slot 9 PCIe 2 x16 (16, 8, 4, 2, 1) 5 Slot 10 PCI e2 x8 (8, 4, 2, 1) 6 Slot 11 PCI e2 [...]

Component ident ification 14 S ystem maintena nce switch The system maintenance switch (SW5) is an ten - position switch that is used for system configura tion. The default position for a ll ten positions is Off. Position Descript ion Function S1 iLO 3 Security Off = iLO 3 securit y is enabled. On = iLO 3 securit y is disabled . S2 Configuration lo[...]

Component ident ification 15 S PI board compo nents Item Description 1 Mini - SAS connectors (2) 2 SAS cache connector 3 TPM connector 4 Fan data con nector 5 RMII connecto r 6 SD card slot 7 Battery 8 10Gb NIC con nector* 9 NIC cache con nector* 10 NIC 3 conne ctor 11 NIC 1 conne ctor 12 Video connect or 13 Keyboard con nector 14 USB connect ors ([...]

Componen t ident ification 16 I /O expansion board components • PCI- X/PCI Express I/O expansion board Item Description 1 Slot 6 PCIe 2 x16 (16, 8, 4, 2, 1) 2 Slot 5 PCIe 2 x8 (8, 4, 2, 1) 3 Slot 4 PCIe 2 x8 (8, 4, 2, 1) 4 Slot 3 PCIe2 x4 (4, 2, 1) 5 Slot 2 PCI -X 6 Slot 1 PCI -X • PCI Express I/O expansion board Item Description 1 Slot 6 PCIe [...]

Component ident ification 17 Item Description 5 Slot 2 PCIe2 x8 (8, 4, 2, 1) 6 Slot 1 PCIe 1 x8 (8, 4, 2, 1) D IMM slot location s • Primary processor memo ry board[...]

Component ident ification 18 • Secondary processor memory board D evice numbers[...]

Component ident ification 19 S AS hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) S AS hard drive LED com binations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretat ion On, off, or flashing Alternatin g amber and blue The drive has failed, or a predictiv e failure alert has been received for this[...]

Component ident ification 20 Online/activity LED (green) Fault/UID LED (amber/blue) Interpretat ion Off Steadily amber A critical faul t condition has b een identified for this drive, and t he controller has p laced it offline. Replace the drive a s soon as possible. Off Amber, flashing regularly (1 Hz) A predictive failure alert has been received [...]

Component ident ification 21 LED3 pattern LED4 pat tern Interpretation Off Flashing (2 Hz) The system is p owered down, and the cache contains data tha t has not yet been written to the drives. Restore system po wer as soon as possible to prevent data loss. Data preservat ion time is extended any tim e that 3.3 V auxil iary power is av ailable, as [...]

Component ident ification 22 FBWC module LEDs The FBWC module has two single - color LEDs (g reen and amber). The LEDs are duplicated on th e reverse side of the cache module to fa cilitate status viewin g. 1 Green LED 2 Amber LED Interpretation Off On A backup is in progress. Flashing (1 Hz) On A restore is in progress. Flashing (1 Hz) Off The cap[...]

Component ident ification 23 F an locations P ower su pply backplan e components[...]

Component ident ification 24 Item Description 1 Graphics card p ower connector 2 Graphics card p ower connector 3 Graphics card p ower connector 4 SAS backplane power conn ector 5 Fan power con nector[...]

Operations 25 Oper ati ons P ower up the server To power up the server, press the Power On/Standby button. P ower down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power co rd to remove power from the s erver. The front panel Power On /Standby button does not completely shut off s[...]

Operations 26 2. Extend the server on the rack rails until the se rver rail - release latch es engage. 3. After performing the installation or maintenance procedure, slide the server into the r ack by pressing the server rail - release la tches. R emove the access pa nel WARNING: To reduce the risk o f personal inj ury from hot surfa ces, allow the[...]

Operations 27 2. Extend th e server from t he rack (on page 25 ). 3. Open the loc king latch, slide th e access panel to t he rear of the chassis, an d remove the access panel. If the locking lat ch is locked, use a T - 15 Torx screwdriver to unlock the latch. I nstall the access p anel 1. Place the a ccess panel on top of the server. 2. Slide the [...]

Operations 28 5. Firmly holding the proc essor memory drawer, press the re lease buttons and then re move the drawer from the serv er . A ccess the Systems In sight Display To access the Systems Insigh t Display: 1. Press and r elease the panel. 2. After the display fully ejects, rotate the display downward to view the L EDs. R emove the SPI board [...]

Operations 29 3. Remove the a ccess panel (on page 26 ). 4. Disconnect all cables from the SPI board. IMPORTANT: If replacing the SPI board or clear ing NVRAM, you must re- enter the serve r serial number through RBSU (" Re - entering the server ser ial number and product ID " on page 76 ). 5. Raise the lev ers, and lift t he SPI board fr[...]

Setup 30 Setup O ptional installa tion services Delivered b y experienced, certified engin eers, HP Care Pack services help y ou keep your serve rs up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and so ftware support in to a single pac kage. A number of s ervice leve[...]

Setup 31 S pace and airflow requirements To allow for servicing a nd adequate airflow, observ e the following spa ce and ai rflow requir ements when deciding where to insta ll a rack: • Leave a minimum cl earance of 63.5 cm (25 in) in fron t of the rack. • Leave a minimum clear ance of 76.2 cm (30 in) behind the rack. • Leave a minimum cleara[...]

Setup 32 P ower require ments Installation of this eq uipment must comply wit h local and regional electri cal regulations governing th e installation of information technology equipment by licensed elec tricians. This equipment is designed to operate in insta llations covered by NFP A 70, 1999 Edition (Nation al Electric Code) and NFPA - 75, 1992 [...]

Setup 33 WARNIN G: To reduce the risk of personal injury or damage to the equipment, be sure that: • The levelin g jacks are exten ded to the floor. • The full weigh t of the rack rests o n the leveling ja cks. • The stabilizi ng feet are atta ched to the rack i f it is a single - rack installation. • The racks are c oupled together in mult[...]

Setup 34 To configure thes e utilities manually: • Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA. • Press the F9 key whe n prompted during the boot process to change the server se ttings using RBSU. The system is set up by default for the Engli sh language. For more inform[...]

Hardware options installation 35 H ar d w ar e optio ns ins tallati on Introduction If more than one opt ion is being installed, read the installation instr uctions for all the hard ware options and identify similar steps to str eamline the installation proces s. WARNING: To reduce the risk o f personal inj ury from hot surfa ces, allow the d rives[...]

Hardware options installation 36 4. Remove the tray with the I/O enabler board. CAUTION: When installing the tray with the secondary processor memory board, be sure that all DIMM latches on the pr imary processor memory board ar e in the fully - locked position. Failure to do so results in damage to the primary proc essor memory board. 5. Install t[...]

Hardware options installation 37 P rocessor options The server su pports up to four pr ocessors. Observe the follow ing processor installa tion guidelines: • Processor socket 1 must be po pulated. • HP recommends insta lling processors in pa irs. When configuri ng the server, see t he following ta ble to determin e which proces sors must be pop[...]

Hardware options installation 38 4. Remove the p rocessor memor y drawer cover. 5. If not installed, install the secondary proces sor memory board (" Secondary processor me mory board option " on page 35 ). 6. Remove the p rocessor sock et protective cover .[...]

Hardware options installation 39 7. Open the processor socket retaining br acket and the processor lo cking lever. IMPORTANT: Be sure the processor rema ins inside the processor in stallation tool. 8. If the processor has separated from the installation tool, carefull y re - insert the processor in the tool. Handle the processor by the edges only, [...]

Hardware options installation 40 9. The processor fits one way into the socket. Use the alignment gui des on the processor and socket to properly align th e processor with the socket. Install the spare processor. THE PINS ON THE SY STEM BOARD ARE VERY F RAGILE AND EASILY DAM AGED . CAUTION: THE PINS ON THE SYSTEM B OARD ARE VERY FRAGIL E AND EASILY[...]

Hardware options installation 41 12. Remove th e thermal interface media protective cove r. CAUTION: To avoid po ssible mechanical or the rmal damage to th e server, orient the h eatsinks so that the alignment arrows and text are c losest to the center of the server.[...]

Hardware options installation 42 13. Align and install the heatsink. Alternate tighteni ng the screws until the heatsink is seated properly. 14. Repeat steps 8 – 13 for the other processor and heatsink. 15. Remove the D IMM baffle fro m the secondary processor memory board. 16. Install the DIMMs on the secondary processor memo ry boar d.[...]

Hardware options installation 43 For detailed DIMM p opulation guideline s, see " Memory configurations (on page 43 )." 17. Install th e DIMM baffle. 18. Install the proce ssor memory drawer cover. 19. Install the processor memory drawe r. 20. Power up th e server (on page 25 ). M emory configurati ons This server supports up to 1 TB of s[...]

Hardware options installation 44 Population order A I E C K G Processor memory channel A A A B B B Processor memory socket 7 8 9 10 11 12 Rank support per memory socket SR/DR SR/DR /QR SR/DR S R/DR SR/DR/QR SR/DR Population order B J F D L H Processor memory channel C C C D D D P opulation rules When installing memory modules, ob serve the followin[...]

Hardware options installation 45 When Onlin e Spare memory i s enabled, one of the r anks is set aside as the Online spar e rank. In the event that ranks of different siz es are o n the same memory channel, a rank is selected that will be able to contain any of the ranks in the event of an Online spare s witchover. If a DIMM rank on a given memory [...]

Hardware options installation 46 DR 1066 MHz 3 — 3 mixed SR 13 33 MHz DR 1333 MHz DR 1066 MHz 1066 MHz 800 MHz 3 1 2 SR 1333 MHz DR 1333 MHz DR 1066 MHz QR 1066 MHz 800 MHz 667 MHz o 800 MHz — Th e memory bus sp eed is set to 800 MHz regardles s of the quantity of memory mod ules installed, un less the table a bove reflects a slower memor y bus[...]

Hardware options installation 47 Item Description Definition 1 Size — 2 Rank 1R = Single - ra nk 2R = Dual - ra nk 4R = Quad - rank 3 Data width x4 = 4 - bit x8 = 8 - bit 4 Voltage rating L = Low voltage (1.35v) Blank or omitte d = Standard 5 Memory speed 10600 = 1333 - MHz 8500 = 1066 - MHz 6 DIMM type R = RD IMM (registere d) E = UDIMM (unbuffe[...]

Hardware options installation 48 4. Remove the tray. 5. Remove the D IMM baffle. 6. Install the DIMMs.[...]

Hardwar e options installation 49 For configuration op tions, see " Memory configurations (on page 43 )." 7. Install th e DIMM baffle. CAUTION: When installing the tray with the secondary processor memory board, be sure that all DIMM latches on the primary proc essor memory board are in the fully - locked position. Fail ure to do so resul[...]

Hardware options installation 50 4. Remove the D IMM baffle. 5. Install the DIMMs. For configuration op tions, see " Memory configurat ions (on page 43 )." 6. Install th e DIMM baffle. 7. Install the proce ssor memory drawer cover. 8. Install the processor me mory drawer. 9. Power up th e server (on page 25 ). H ot -plug hard drive option[...]

Hardware options installation 51 • The system automati cally sets all device nu mbers. • If only one hard drive is used, install it in the bay with the lowest device number. • Hard drives mus t be SFF types. Drives shou ld be the same cap acity to provide t he greatest stora ge space effici ency when drive s are grouped together into the s am[...]

Hardware options installation 52 3. Install the hard drive. 4. Determin e the status of the d rive from the hot - plug SAS hard drive LED co mbinations (" SAS hard drive LED combinations " on page 19 ). R edundant ho t - plug power supply option The server sup ports up to four hot - plug power supplies. Install all power suppl ies to prov[...]

Hardware options installation 53 2. Slide the power su pply into the power supply bay until the device locks into place. 3. Connect the power cord to the power supply. 4. Connect the power cord to the power source. 5. Be sure that the power supply LED is green (" Power supply LED " on page 12 ). 6. Be sure that the front panel external he[...]

Hardware options installation 54 The cable and the c able arrangement might appe ar differently from sho wn. 7. Install the SPI board. 8. Install the access panel (on page 27 ). 9. Slide the server bac k into the rack. 10. Power up th e server (on page 25 ). E xpansio n board optio ns The server su pports up to 11 exp ansion slots. The server ships[...]

Hardware options installation 55 4. Open the expansion board retainer, and then remove the expansion sl ot cover. 5. Install the expansion board. 6. If necessary, i nstall the shipping screw. F or more information, see " Securi ng an expansion board for shipping (on page 55 )." 7. Close the exp ansion slot ret ainer. 8. Connect any requir[...]

Hardware options installation 56 CAUTION: To preve nt improper cooling and thermal damage, do not o perate the server unless all expansion slo ts have either an expansion slo t cover or an expansion board in stalled. 1. Power down the serv er (on page 25 ). 2. Extend the server from the rack (on pag e 25 ). 3. Remove the a ccess panel (on page 26 )[...]

Hardware option s installation 57 6. Install the shipp ing screw. 7. Close the exp ansion slot ret ainer. 8. Install the access panel (on page 27 ). 9. Slide the server bac k into the rack. 10. Power up th e server (on page 25 ). 11. Resume norm al server oper ations. I nstalling the PCI Express I/O expansion board CAUTION: To preve nt improper coo[...]

Hardware options installation 58 4. Release th e latches on the rel ease lever. 5. Lower the handle, and then ext end the proces sor memory drawer from the server un til the release latches catch.[...]

Hardware options installation 59 6. Install the PCI Express I/O expansion board. 7. Install any expansio n boards (" Installing an expansion board " on page 54 ). 8. Slide the processor memory drawer back into the s erver. 9. Install the access panel (on page 27 ). 10. Slide the server ba ck into the rack. 11. Power up th e server (on pag[...]

Hardware options installation 60 4. Release th e latches on the rel ease lever. 5. Lower the handle, and then ext end the proces sor memory drawer from the server un til the release latches catch.[...]

Hardware options installation 61 6. Install the PCI - X/PCI Express I/O expansion board. 7. Install any expansio n boards (" Installing an expansion board " on page 54 ). 8. Slide the processor memory drawer back into the s erver. 9. Install the access panel (on page 27 ). 10. Slide the server ba ck into the rack. 11. Power up th e server[...]

Hardware options installation 62 6. Install the mini - DIMM on the SPI boar d. 7. Install the SPI board. 8. Using a T - 15 Tor x screwdriver, remove the 10 G NIC adapter blank. Save the retaining screw. 9. Install the HP NC524S FP module on the SPI board.[...]

Hardware options installation 63 10. Secure the 10G NIC connectors to the chassis with the retaining screw. 11. Install the RJ - 45 plugs on the bottom two RJ - 45 connec tors on the rear panel. 12. Install the access panel (on page 27 ). 13. Slide the server bac k into the rack. 14. Connect the network cables. 15. Power up th e server (on page 25 [...]

Hardware options installation 64 The BBWC consists o f two parts: a battery pack and a storage cache module. Along with the c ache module, the battery pac k provides transpor table da ta protection, in creases overall controller performance , and maintains any c ached data for up to 7 2 hours after the s erver loses power. T he NiMH batteries in th[...]

Hardware options instal lation 65 6. Attach the cable to the cache module. 7. Install the battery. 8. Connect the cable to the battery. The SPI board is not show n for clarity. 9. Install the access panel (on page 27 ). 10. Slide the server bac k into the rack. 11. Power up the server (on page 25 ). F BWC mo dule and capacito r pack option[...]

Hardware options installation 66 CAUTION: The cache module connector doe s not use the industry - standard DDR3 mi ni - DIMM pinout. Do not use the controller with cache modul es designed for other contr oller models, because the controller can malfunction and you can lose data. Also , do not transfer this cache module to an unsupp orted controller[...]

Hardware options installation 67 8. Connect the cable. 9. Install the capacito r pack. 10. Install the SPI board. 11. Install the access panel (on page 27 ). 12. Slide the server bac k into the rack. 13. Power up th e server (on page 25 ). H P Trusted Platform Module op tion Use these inst ructions to ins tall and enable a TPM on a supported se rve[...]

Hardware options installation 68 TPM installa tion requires t he use of drive enc ryption technology, such as the Microsoft Windows BitLocker Drive Encryption feature. For more information on BitLocker, see the Microsoft w ebsite ( http://www.microsoft.com ). CAUTION: Always observe th e guidelines in this document. Failure to follow these guid eli[...]

Hardware options installation 69 3. Extend the server from the rack (on pag e 25 ). 4. Remove the SPI board (o n page 28 ). 5. Locate the TPM connector (" SPI board c omponents " on page 15 ). CAUTION: Any attempt to r emove an installed TPM from the system board breaks or disfigures the TPM security r ivet. Upon locating a broken or d is[...]

Hardware options installation 70 E nabling the Trusted Platform Module 1. When prompted during the start - up sequence, access RBSU by pressing the F9 key. 2. From the Mai n Menu, select Server Security . 3. From the Server Security Menu, select Trusted Platf orm Module . 4. From the Trust ed Platform Module Menu, select TPM Functionality . 5. Sele[...]

Cabling 71 C abling DVD- ROM drive cabling[...]

Server software and configu ration utilitie s 72 S e r v er s o ft w ar e and conf i gur atio n utiliti es C onfiguration tools S martStart software SmartStart is a collection of software tha t optimizes single - server setup, providing a s imple and consistent way to deploy server confi gurat ion. SmartStart has been teste d on many ProLiant serve[...]

Server software and configu ration utili tie s 73 • Displaying system inf ormation • Selecting the prim ary boot controller • Configuring memory optio ns • Languag e selection For more informat ion on RBSU, see the HP ROM - Based Setup Utilit y User Guide on the Docume ntation CD or the HP website ( http://www.hp.com/support/smartstart/docu[...]

Server software and configu ration utilitie s 74 By default, the auto - configuration proces s configures the system for t he English language. To ch ange any default settings in the auto - configuration proc ess (such as the sett ings for langua ge, operating sy stem, and primary boot cont roller), execute RBSU by pressing the F9 key when prompted[...]

Server software and configu ration utilitie s 75 C onfiguring online spare memory To configur e online sp are memory: 1. Install th e required DIMMs. 2. When the prompt appears, access RBSU by pressing th e F9 key during power - up. 3. Select System Options . 4. Select Advanced M emory Protection . 5. Select Online Spare with Advanced ECC Support .[...]

Server software and configu ration utilitie s 76 • Reconfiguring one or more logical drives • Viewing the current logical drive configur ation • Deleting a logical dr ive configuration • Setting the controller to be the boot controlle r • Selecting the boot v olume If you do not use the util ity, ORCA will default to th e standard configu[...]

Server software and configu ration utilitie s 77 operating system is functioning properly, the system periodica lly resets the timer. Howev er, when the operating sy stem fails, the t imer expires a nd restarts the se rver. ASR increases server availability by restarting the server within a specifie d time after a system hang. At the same time, th [...]

Server software and configu ration utilitie s 78 CAUTION: Perform a b ackup before run ning the Syst em Erase Utilit y. The utility s ets the system to its original factory sta te, deletes the current hardware configuratio n information, includ ing array setup and disk partitioning, and erases all connected hard drives completely. Refer to the inst[...]

Server software and configu ration utilitie s 79 D iagnostic tools H P Insight Diagnostic s HP Insight Diagnostic s is a proactive server management tool, available in both offline and online version s, that provides diag nostics and troubleshootin g capabilities to assist IT administrators who ver ify server installations, t roubleshoot problems, [...]

Server software and configu ration utilitie s 80 R emote support and analysis tools H P Insight Remote Suppor t software HP strongly recommends that you install HP Insight Remote Suppor t software to complete the installation or upgrade of your product and to enable enh anced delivery of your HP Warranty, HP Care Pack Se rvice, or HP contractual su[...]

Server software and configu ration utilitie s 81 For example: http://www.hp.com/support/dl360g6 ( http://www.hp.com/support/dl360g6 ) V ersion control The VCRM an d VCA are Web - enabled Insight Management Agents tools that HP SIM uses to facilitate and schedule so ftware update t asks to the enti re enterprise. • VCRM manag es t he repository fo[...]

Server software and configu ration utilitie s 82 HP SUM enabl es system admi nistrators to up grade ROM images e fficiently acro ss a wide range of s ervers and options. This to ol has the following fea tures: • Enables GUI and a command - line, scriptable interface • Enables scriptable, c ommand - line deployment • Requires no agent for r em[...]

Troubleshootin g 83 T r ouble shoo ting T roubleshooting resources The HP ProLiant Servers Trouble shooting Guide provides pro cedures for resolving common problems and comprehensiv e courses of action for fault isola tion and identificati on, error message interpr etation, issue resolution, and software m aintenance on ProLiant serv ers and server[...]

Troubleshootin g 84 S ymbols on equipment The following symbols may be placed on equipment t o indicate the presence of potentially hazardous conditions. This symbol in dicates the pr esence of hazar dous energy circuit s or electric shoc k hazards. Refer all s ervicing to qualified pe rsonnel. WARNING: To reduce the risk of injury from electric sh[...]

Troubleshootin g 85 WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The g rounding plug is an imp ortant safety feature. • Plug the power cord int o a grounded (earthed ) electrical outlet that is eas ily accessible at all times. • Unplug the power cord from the power s[...]

Troubleshootin g 86 2. Record any error messa ges displayed by the sy stem. 3. Remove all d iskettes, CD - ROMs, DVD - ROMs, and USB drive ke ys. 4. Power down the serv er and peripheral devices if y ou will be diagnosing the serv er offline. If possible, always perform an orderl y shutdown: a. Exit any applications. b. Exi t the operating system. [...]

Troubleshootin g 87 S ervice notific ations To view the latest ser vice notifica tions, refer to t he HP website ( http://www .hp.com/go/bizsupp ort ). Select the appropriate server model, and then click the Trouble shoot a Problem link on the product page. T roubleshooting flowchar ts To effectively troubl eshoot a problem, HP recomm e nds that yo[...]

Troubleshootin g 88 G eneral diagnosis flowchart The General diagn osis flowchart provides a gen eric approach to troublesho oting. If you are unsure o f the problem, or if th e other flowcharts do not fix the prob lem, use the following flow chart. Item See 1 " Symptom informa tion (on page 85 )" 2 " Loose connections (on page 86 )&[...]

Troubleshootin g 89 Item See 5 "General memory problems are occur ring" in the HP ProL iant Servers Troubleshootin g Guide located on the Documentation C D or see " Troubleshooting re sources (on page 83 )" 6 Server maintenance and service guide, located on the Documentation CD or the HP website ( http://w ww.hp.com /products/s [...]

Troubleshootin g 90 S erver power - on pr oblems fl owchart Symptoms: • The server d oes not power on. • The system po wer LED is off or a mber.[...]

Troubleshootin g 91 • The external health LED i s red or ambe r. • The internal heal th LED is red or amber. NOTE: For the lo cation of server LED s and informat ion on their stat uses, refer to th e server documentation. Possible caus es: • Improperly seated or f aulty power supply • Loose or faulty pow er cord • Power source problem •[...]

Troubleshootin g 92[...]

Troubleshootin g 93 P OST problems flowchart Symptoms: • Server does not co mplete POST NOTE: The serv er has completed POST when the sy stem attempt s to access the boot d evice. • Server comp letes POST with errors Possible problems: • Improperly seated or f aulty internal compone nt • Faulty KVM device • Faulty video devic e Item See 1[...]

Troubleshootin g 94 Item See 13 • "Server informa tion you need" in the H P ProLiant Serve rs Troubleshootin g Guide located on the Documentation C D or see " Troubleshooting re sources (on page 83 )" • "Operating sy stem information you need" in the HP ProLia nt Servers Troubleshootin g Guide located on the Docume[...]

Troubleshootin g 95 O S boot problems flowchart Symptoms: • Server does not b oot a previously installe d operating system • Server does not boot Smar tStart Possible caus es: • Corrupted op erating syste m • Hard drive subsyst em problem • Incorrect boot order setting in RBSU Item See 1 HP ROM - Based Setup Utility User Guide ( http://ww[...]

Troubleshootin g 96 S erver fault indications flowchart Symptoms: • Server boots, but a fault event is re ported by Insight Management Agents • Server boots, but the internal he alth LED, external health LED, or compone nt health LED is red or a mber NOTE: For the lo cation of server LED s and informat ion on their stat uses, refer to th e serv[...]

Troubleshootin g 97 Possible caus es: • Improperly sea ted or faulty internal or externa l component • Unsupported compo nent installed • Redunda ncy failure • System overtemperatu re condition Item See 1 • " Integrated Management Log (on page 79 )" or in the HP ProLiant Servers Trouble shooting Guide loca ted on the Document at[...]

Troubleshootin g 98 P OST error messages and beep codes For a complet e listing of error messages, refer to the "POST error m essages" in the HP ProLiant Servers Troubleshooti ng Guide located on the Documentation CD or on the HP website ( http://www.h p.com/support ).[...]

Troubleshootin g 99 WARNING: To avoid po tential problems, ALWAY S read the warnings and cau tionary information in the server documentation b efore removing, rep lacing, reseating, or modifying system components.[...]

Battery replacement 100 B at ter y r epl acement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides powe r to the real - time c lock. WARNING: The compu ter contains an internal lit hium manganese dioxide, a vanadi um pentoxide, o r an alkaline battery pack. A risk of fire and[...]

Regulatory comp liance notices 101 R egulator y com plianc e noti ces R egulatory co mpliance identification numbers For the purpose of regulato ry compliance certificati ons and identification, t his product has been assigned a unique regulatory mo del number. The regulato ry model number can be found o n the product nameplate label, along with al[...]

Regulatory comp liance notices 102 radio communicat ions. However, ther e is no guarantee that interfe rence will not occur in a pa rticular installation. If this equipment does caus e harmful interference to radi o or television recept ion, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the in[...]

Regulatory comp liance notices 103 This Class A digital apparatus meets all requirements of the C anadian Interf erence - Causing Equipment Regul ations. Cet appareil numérique de la classe A resp ecte toutes les ex igences du R èglement sur le m atériel brouil leur du Canada. Class B equipment This Class B digital apparatus meets all requiremen[...]

Regulatory comp liance notices 104 This symbol on the product or on its packaging indicates that this product must not be disposed of with your other househ old waste. Instead, it is your responsibility to dispose o f your waste equipment by handin g it over to a designated collection p oint for the recycling of wast e electrical and electronic equ[...]

Regulatory comp liance notices 105 Class B equipment C hinese notice Class A equipment L aser compl iance This product may be pro vided with an optical s torage device (that is, CD o r DVD drive) and/or fibe r optic transceiver. Each of these d evices contain s a laser that is clas sified as a Class 1 La ser Product in accordance with US FDA regula[...]

Regulatory comp liance notices 106 Batteries, battery packs, and acc umulators should not be disposed of together with the general household was te. To forward them to recycling or proper disposal, us e the public collection s ystem or return them to HP, an aut horized HP Partner, or their agents. For more information about battery replaceme nt or [...]

Regulatory comp liance notices 107 WARNING: Exposure to Radio Fre quency Radiation — The radiated output power of thi s device is below the F CC radio frequen cy exposure lim its. Neverthel ess, human cont act during norma l operation should be minimized. B razilian notices Este equipamento opera em caráter secundári o, isto é, não tem direi [...]

Regulatory comp liance notices 108 T aiwan notices[...]

Electrostatic dis char ge 109 E lectr os tati c dis c har ge P reventing elect rostatic disc harge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricit y from a fing er or other conductor may damage system boards or other stat ic - sensit ive de[...]

Specifications 110 S pec if icati ons E nvironmental spec ifications Specification V alue Temperature range* Operating 10 ° C to 35 ° C (50 ° F to 95 ° F) Shipping - 40 ° C to 70 ° C ( - 40 ° F to 158 ° F) Maximum wet bulb temperature 28 ° C (82.4 ° F) Relative humidity (noncondensing)** Operating 10% to 90% Nonoperating 5% to 95% * All t[...]

Support and other resources 111 S uppo r t and othe r r es our ces Before you contac t HP Be sure to have the follo wing information available before you call HP : • Active Health S ystem log (HP ProLiant Ge n8 or later products) Download and have av ailable an Active He alth System log for 3 days before the fai lure was detected. For more infor [...]

Support and other resources 112 providers or service partners) identifies that t he repair can be ac complished by the us e of a CSR part, HP will ship that part directly to you for re placement. There are two categories of CSR parts : • Mandatory — Parts for which customer self repair i s mandatory. If you reque st HP to replace these par ts, [...]

Support and other resources 113 Pour plus d'inform ations sur le programm e CSR de HP, contactez vot re Mainteneur Agrée local. Pour plus d'informations su r ce programme en Amérique du Nord, c onsultez le si te Web HP ( http://www.h p.com/go/selfrepair ). R ipar a zi one da parte del c lie nt e Per abbreviare i tem pi di riparazione e [...]

Support and other resources 114 HINWEIS : Einige Teile sin d nicht für Customer Self Repair a usgelegt. Um den Garantieanspr uch des Kunden zu erf üllen, muss da s Teil von einem HP Servicepartne r ersetzt werden. Im illustriert en Teilekatalo g sind diese Tei le mit „No“ bzw. „Nein“ gekenn zeichnet. CSR - Teile werden abhä ngig von der [...]

Support and other resources 115 sustitucion es que lleve a ca bo el cliente, H P se hará cargo de todos lo s gastos de envío y devolución de componentes y esco gerá la empresa de transporte que se utilice para dicho servicio. Para obtener más i nformación acerca del prog rama de Reparaciones del pro pio cliente de HP, pón gase en contacto co[...]

Support and other resources 116 Opcional – Peça s cujo reparo feit o pelo cliente é op cional. Essa s peç as também são pro jetadas para o reparo feito pelo clien te. No entanto, se desejar que a HP as substitu a, pode haver ou não a cobrança de taxa adicional, depe ndendo do tipo de se rviço de garantia destinado ao pr oduto. OBSERVAÇÃ[...]

Support and other resources 117[...]

Support and other resour ces 118[...]

Acronyms and ab breviations 119 A c r on y ms and abbr e v iati on s ABEND abnormal end ACU Array Configuration Utility ADU Array Diagnostics U tility AMP Advanced Memory Protec tion ASR Automatic Server R ecovery BBWC battery - backed write cache CSA Canadian Standards A ssociation ESD electrostatic discharge FBWC flash - backed write cache IEC In[...]

Acronyms and ab breviations 120 KVM keyboard, video, and mo use NUMA Non - Uniform Memory Ar chitecture NVRAM nonvolatile memory ORCA Option ROM Conf iguration for Arrays PCIe peripheral component interconnect express PCI -X peripheral component interconnect extended PDU power distribution unit PID port ID POST Power - On Self Te st PSP HP ProLiant[...]

Acronyms and ab breviations 121 SIM Systems In sight Manager SPI system perip heral interfa ce TMRA recommended ambient ope rating temperature TPM Trusted Platform Modu le UID unit identification UPS uninterruptible power sys tem USB universal serial bus VCA Version Contr ol Agent[...]

Documentation feedback 122 Doc ument ati on f eedbac k HP is committed to pro viding documentation that meets you r needs. To help us improve the documentati on, send any erro rs, suggestion s, or comments to Documentation Feedback ( mailto:docsf eedback@hp.com ). Include the document title and part number, version number, or the URL when submittin[...]

Index 123 1 10 Gb NIC adapter blank 10 A access panel 26, 27 acoustics state ment for Germany 106 ACU (Array Config uration Utility) 75 additional infor mation 83 airflow requir ements 31 Array Configuration Utility (ACU) 75 ASR (Automatic Se rver Recovery) 76 authorized r eseller 111 auto - configuration proc ess 73 Automa tic Ser ver Recov ery (A[...]

Index 124 European Union notice 103 expansion board 16 expansion boards 54, 57, 59 expansion boards, non - hot - plug 54 expansion boards, shi pping 55 expansion slots 10, 16 extending ser ver from rack 25 F fan LED 9 fan module location s 23 fans 23 FBWC module 22, 65 FCC rating label 101 features 7 Federal Communi cations Commission (F CC) notice[...]

Index 125 mouse connector 10, 15 N NIC adapter blank 10 NIC connectors 10, 15 NVRAM, clearing 14 O online spare memory 44, 74 online spare population guidelines 44 operating sy stems 34, 81 operations 25 optical drive connector 13 optimum environment 30 Option ROM Configura tion for Arrays (ORCA) 75 options install ation 33, 35 ORCA (Option ROM Con[...]

Index 126 server fault indicat ions flowchart 96 server feat ures and options 35 server options , installing 33, 35 server specifica tions 110 server, install ation 33 service notific ations 87 shipping carton contents 33 site requirem ents 31 Smart Update Firmwar e DVD 81 Smart Update Manage r 81 SmartStart autorun me nu 72 SmartStart Scripting To[...]