HP (Hewlett-Packard) Dv6-7020us manual

User Guide[...]

© Copyright 2012 Hewlett-Packa rd Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademar k of its prop[...]

Safety warning notice WARNING! To reduce the possibility of heat-related inju ries or of ove rheating th e computer, do not place the compu ter directly on your lap or o bstruct the computer air ven ts. Use the computer only on a hard, flat surface. Do n ot allow another hard surface, such as an adjoinin g optional printer, or a soft surface, such [...]

iv Safety warning no tice[...]

Table of contents 1 Start ing righ t ..... ............ ......... ............ ......... ........... .......... ........... .......... ........... ......... ... ........... .......... ......... ..... 1 Best practices ................ .......... .......... .............. .......... .......... .......... ............ .......... .......... ........ ..[...]

Connecting to a WLAN ........... .......... ........... ............. .......... ........... ............. ....... 22 Using Bluet ooth wire less device s (select models only) ..................................................... 22 Connecting to a local area netw ork (LAN) ...... ............ ................ ............ ............ .............[...]

Initiating and exiting Sleep ........ ......... ......... ......... ............ ......... ........ ......... ............ ........ .... 42 Initiating and exiting Hibernation ............ ............ ............ ........... .............. ............ ........... .... 43 Settin g passwo rd pro tection on wakeup . ............ .......... .........[...]

9 Securi ng your comput er and in format ion ....... ............. ............. ............. .......... ............. ............ .... ............ . 64 Locating your security softw are .......... ........... ........ ............ .......... .......... ......... ............ .......... ... ........... 65 Using passwords ............ ......... ..[...]

Restor ing to a previou s system re store po int .................................................................... 78 Restor ing spec ific file s .... ........... ........... ........ ............ ......... ............ .......... ......... ........... ..... . 78 Restoring specific files usin g Windows Backup a nd Restor e .............. .......[...]

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1 Starting right This computer is a powerful tool design ed to en hance your work and entertainment. To get the most out of your computer, read this cha pter to learn ab out best practices afte r setup, fun things to do with your computer, and where to go to get more HP resources. Best practices To protect you r smart investment, af ter you set up [...]

More HP resources You have already u sed Setup I nstructions to turn on the computer and locate this guide. For pr oduct details, how-to information, and more, use this tab le. Resource Contents Setup Instructions ● Overview of computer setup and features. Help and Support To access Help and Support, se lect Start > Help and Support . For more[...]

2 Getting to know your computer Finding your hardware an d software information ▲ Select Start > Computer . A list displays all the devices inst alled in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive. To find out what software is in cluded on your compute r, select Start > All Programs . Front[...]

Right side Component Description (1) Optical drive Reads and writes (sel ect models only) to an optical disc. (2) Optical drive light ● Green: The optical drive is being a ccessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) Power light ● White: The computer is on. ● Blinking white: The compu[...]

Component Description (8) AC adapter light ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power. (9) Power connector Connects an AC adapter. (10) Security cable slot Attaches an opti onal security cable to the computer. NOTE: Th[...]

Left side Component Description (1) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up auto matically to cool internal components and prevent overhe ating. It is normal for the internal fan to cycle on and o ff during routine operation. (2) External monitor port Connects an ex ternal VGA monitor or p rojector. (3) HD[...]

Rear Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routin e operation. Rear 7[...]

Display Refer to the illustrati on that most closely matches your computer. Component Description (1) WLAN antennas (2)* Send and receive wirele ss signals to comm unicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) HP TrueVision HD Webcam Records video, ca p tures still photographs, allows video confer[...]

Component Description (1) WLAN antennas (2)* Send and receive wirele ss signals to comm unicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) HP TrueVision HD Webcam Records video, captur es still ph otographs, allows you to video conference and chat online using streaming video. To use the webcam, select[...]

Top TouchPad Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the s creen. (4) Left TouchPad button Functions like the left button on an e xternal mouse. (5) Right[...]

Lights Component Description (1) Power light ● White: The co mputer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The comp uter shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amou[...]

Buttons, speakers, and fingerprin t reader (select models only) Refer to the illustrati on that most closely matches your computer. Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sl[...]

Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly t o exit Hi ber[...]

Keys Component Description (1) esc key Displays system informatio n when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key or the b key. (3) Windows logo key Displays the Windows Start menu. (4) b key Enables or disables Beats Audio when pressed in combination w[...]

Component Description (7) num lock key Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (i nd icated by the directional arrows on the keys). NOTE: The keypad function that is active when the computer [...]

Bottom Component Description (1) Battery bay Holds the battery. (2) Battery release latch Releases the battery from the battery bay and ope ns the service door. (3) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent ove rheating. It is normal for the internal [...]

Labels The labels affixed to the computer provid e inform ation you may need wh en you troubles hoot system problems or travel internationa lly with the comput er. The labels are in e asily accessible locations. ● Serial number label—Provides importa n t information, incl uding the following: Component (1) Product name (2) Serial number (3) Pro[...]

3 Connecting to a network Your computer can tr avel with you wh erever you go. But even at home, you can explor e the globe and access inform ation from millions of we bsites using you r computer and a wi red or wireless network connection. This chapter will hel p you get connected to that world. Connecting to a wireless network Wireless technology[...]

Using the wireless button The computer has a wirele ss button, one or more wirele ss devices, and on e or two wireless lights, depending on the model. All of th e wireless devices on yo ur computer are enabled at the factory, so the wireless light is o n (white) when you turn on th e computer. The wireless light indicates th e overall power stat e [...]

Using a WLAN With a WLAN device, you can access a wireless lo cal area network (WLA N), which is composed of other computers and accessories that are linked by a wireless ro uter or a wireless access point. NOTE: The terms wireless ro uter and wireless access point are often used interchangeab ly. ● A large-scale WLAN , such as a corporat e or pu[...]

Setting up a WLAN To set up a WLAN an d connect to the In ternet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE: Some modems have a built-in wireless route [...]

Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button. NOTE: On some models, the wireless light is am ber when all wireless devices are off. 2. Click the network status icon i n the notifi cation a[...]

Connecting to a local area network (LAN) Use a LAN connecti on if you want to connect the comp uter d irectly to a rout er in your home (instead of working wirelessly), or if you wan t to connect to an exis ting network at your off ice. Connecting to a LAN requires an 8-pin, RJ-45 network cabl e. To connect the ne twork cable, follow these ste ps: [...]

4 Enjoying entertainment features Use your HP comput er as an enterta inment hub to socialize via the webcam, e njoy and manage your music, and download and watch movies. Or, to make your comput er an even more powerf ul entertainment center, connec t external devi ces, lik e speakers, headph ones, monitor, p rojector, TV, and, on select mode ls, h[...]

Component Description (3) Webcam light On: The webcam is in use. (4) Speakers (4) Produce sound. (5) USB 2.0 ports (2) Connect optional USB devices. For details about different types of USB ports, see Using a USB device on page 49 . (6) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performan ce. (7) Optical drive[...]

To start the webcam, select Start > All Programs > Communication and Chat > CyberLi nk YouCam . For details abou t using the webcam, select Start > Help and Su pport . Using audio On your HP computer, you can play music CDs, do wnload and listen to music, stream aud io content from the web (including radio), record audio, or mi x audio [...]

Connecting headphones You can connect wired he adphones to the h eadphone jack on the compute r. To connect wireless headpho nes or speakers to your comp uter, follow the device manufa cturer's instructions. WARNING! To reduce the risk of personal inju ry, adjust the volume before putting on headphones, earbuds, or a headset. For additio nal s[...]

Checking the sound To check the audio functions on your computer, follow these ste ps: 1. Select Start > Control Panel > Hardwa re and Soun d > Sound . 2. When the So und wind ow opens, click the Sounds tab. Under Program Events , select any sound event, su ch as a beep or alarm, and cl ick the Test button. You should hear sound through th[...]

Connecting a VGA monitor or projector To see the computer screen image on an externa l VGA monitor or projected fo r a presentati on, connect a monito r or projector to the computer's VG A port. To connect a monitor o r projector: 1. Connect the VGA ca ble from the monito r or projector to the VGA port o n the computer as shown. 2. Press f4 to[...]

Connecting an HDMI TV or monitor To see the computer scre en image on a h igh-definit ion TV or monitor, connect the hig h-definition device according to the following instructions. To connect an HDMI device to your computer , you need an HDMI cable, sold sepa rately. To connect a high-d efinition TV or monitor to your co mputer: 1. Connect one end[...]

Configuring audio settings (with HDMI TV) HDMI is the only video interface th at supports high-definition vid eo and audi o . After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps: 1. Right-click the Speaker icon in the notification area, at the far right of the taskbar, and then cli ck Playback devi[...]

5 Using the keyboard and pointing devices Your computer allows easy on-screen navigation. In addition to the keyboard, a TouchPad allows you to perform on-screen functions. Yo ur comp uter may also have an inte grated numeric keypad. Select models also have special action keys or hot key functions to perform routine tasks simply. In addition to the[...]

Using the keyboard The keyboard allows you to type and the action keys and hot keys allow you to perform specific functions. For more details ab out the keyboard keys, see Keys on page 14 . NOTE: Depending on the country o r region, your ke yboard may have different keys and keyboard functions than those di scussed in this section. Using ALT GR k e[...]

Icon Key Descriptio n f5 Turns the radiance backlight keyboard feature off or o n. NOTE: To conserve battery power, turn off this feature. f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD. f7 Begins, pauses, or resumes playback of an audio CD , a DVD, or a BD. f8 Plays the next track of an audio CD or the next sec[...]

Using the hot keys A hot key is a combination of the fn key an d either the esc key or the b key. To use a hot key: ▲ Briefly press the fn key, and then briefly press th e second key of the combination. Function Hot key Description Display system information. fn + esc Displays information about system hardware components and the system BIOS versi[...]

Using the TouchPad Component Description (1) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (2) TouchPad on/off button Turns the TouchPad on or off. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the s creen. (4) Left TouchPad button Functions like the left button on an e xternal mouse. (5)[...]

Navigating To move the on-scree n pointer, slide one finger across the Touch Pad in the dire ction you want the pointer to go. Selecting Use the left and right Touch Pad buttons as you w oul d use the corresponding buttons on an external mouse. Using the TouchPad 37[...]

Using TouchPad gestures The TouchPad sup ports a variety of gestures that let your finge rs swipe, pinch, an d rotate to manipulate item s on the desktop . To use TouchP ad gestures, place two fin gers on the TouchPad at the same time. NOTE: TouchPad gestures are n ot supported in all prog rams. To view the demo nstration of a gesture: 1. Select St[...]

Scrolling Scrolling is useful for movi ng up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPa d , an d then dr ag them acro ss the TouchP ad in an up, down, le ft, or right motion. NOTE: Scrolling speed is co ntrolled by finger speed. Pinching/Zooming Pinching allows yo u to zoom in or out on images [...]

Rotating Rotating allows you to rotate it ems such as photos. T o rotate, anchor your left forefinger in the TouchPad zone. Move the right forefinger around th e an chored finger in a sweeping motion, mo ving from 12 o’clock to 3 o’clock. To reverse the rotation, move your right forefinger from 3 o’clock to 12 o’clock. NOTE: Rotating is dis[...]

6 Managing power Your computer can operate on either battery power or external power. When the computer is only running on batte ry power and an AC power source is not a vailable to charge the battery, it is important to monitor and co nserve the battery charge . Your computer supports power pl ans to manage how your computer uses and con serves po[...]

Using Sleep or Hibernation Microsoft Windows has two power-sav ing states, Sleep a nd Hibernation. NOTE: For select models, the In tel Rapid Start Techno logy (RST) feature is ena bled at the factory. Rapid Start Technology allows your comput er t o resume quickly from inac tivity. Rapid Start Technology manag es your power-saving option s as follo[...]

● Press a key on the keyboard . ● Tap or swipe the TouchPad. When the computer exits Sleep , the power lights turn on and the computer displays the screen as it was when you stopped workin g. NOTE: If you have set the co mputer to require a password on wakeup, you must en ter your Windows password before the computer redisplays your work. Initi[...]

Using the power meter The power meter allows you to quickly access power settings and view the remaining ba ttery charge. ● To display the perce ntage of remaining battery cha rge and the curre nt power plan, move the pointer over the Power Mete r icon, at the far right of the taskbar. ● To access Power Options, or to change the power pla n, cl[...]

Running on battery power When a charged battery is i n the computer and the computer is not plugged into external power, the computer runs on batte ry power and the displa y br ightness de creases to conse rve battery life. T he battery in the compu ter slowly discharge s when the compute r is off and unplugg ed from exter nal power. Computer batte[...]

Conserving battery power Use the following tips for conserving ba ttery power and maximizing battery life : ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove the battery from the comp uter w hen it is not being used or cha rged. ● Turn off wireless devices wh en you a re not using the m. ● [...]

Disposing of a user-r eplaceable battery WARNING! To reduce the risk of fire or bu rns, do not disassemble, crush, or puncture; do not short external co ntacts; do not disp ose of in fire or w ater. See the Regulatory, Safety a nd Environmental No tices for p roper battery disposal. To access this guide, select Start > Help and Support > User[...]

Using HP CoolSense (select models only) HP CoolSense automatically detects whe n the computer i s not in a stationa ry position and adjusts performa nce and fan settin gs to keep the su rface temperat ure of your compu ter at the optimum level of comfort. When HP CoolSense is off, the position of the co mputer is not detected and the performance an[...]

7 Managing and sharing information Drives are digita l storage devices or solid-state drives that help yo u st ore, manage, sh are, and access information . Your computer has a n internal hard drive th at stores your comp uter's softwar e, operating system, as well as prov iding storage for all of your per sonal files. Some computers also have[...]

▲ Connect the USB cab le for the device to the USB po rt. NOTE: The USB port on your compu ter may look slig htly different from the illustration in this section. A sound indicates that th e device has been detected. NOTE: The first time you co nnect a USB device, a messag e in the notification are a lets you know that the device is reco gnized b[...]

Inserting and removing digital storage cards To insert a digita l storage card: CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert a digital card. 1. Hold the card label-side up, with the connecto rs facing the computer. 2. Insert the card into the digi tal storage slot, and then press in on the card u[...]

Using optical drives An optical disc drive uses laser light to read or sto re large amounts of information. Some drives can only read information, but others can also write (burn) information onto a blank disc. Use these tips for best p erformance of your op tical drive: ● When the battery is the only source of po wer, be sure the batter y is su [...]

such a BD movie release is inse rted in the drive. Follow the on-screen inst ructions to install the update. ● If lines appear on the display when viewing a BD, they may be caused by interf erence from the wireless network. To resolve the issue, close an y open applications and turn off your wireless feature. Inserting an optical disc 1. Turn on [...]

Removing an optical disc 1. Press the rel ease button (1) on the d rive bezel to rele ase the disc tray, a nd then gently pu ll out the tray (2) un til it stops . 2. Remove the disc (3) from the tray by ge ntly pressing dow n on the spindle while lifting the outer edges of the di sc. Hold the disc by the edg es and avoid touching the flat surfaces.[...]

8 Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal con dition. This chapter provides information abou t improving the perfo rmance of your comp uter by running to ols such as Disk Defragmenter and Disk Clea nup and by replacing a hard drive or adding memory. It also provides information abo u[...]

● Do not type on the keyboa rd or move the comput er while an optical drive is writing to a disc. The write process is sensitive to vibration. ● Before you move a computer that is connected to an external hard drive, initiate Sleep and a llow the screen to clea r, or proper ly disconnect the e xternal hard dr ive. Replacing a hard drive CAUTION[...]

4. Slide the hard drive ta b (3) to the left, and then lift the ha rd drive ou t of the hard drive bay. NOTE: After removing the hard drive from the compu ter, you must remove the h ard drive bracket to access the hard drive itself. 5. Remove the 2 screws (1) from t he hard drive brack et. 6. Remove the ha rd drive br acket (2) from the hard drive.[...]

Using HP 3D DriveGuard HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests unde r either of the following conditi ons: ● You drop the compu ter. ● You move the compute r with the display cl osed while the computer is running on battery power. A short time a fter the end of one of these events, HP 3D Drive Guard[...]

Adding or replacing memory modules Adding memory can help i m prove your computer's performance. Your computer is like your physical work area. The hard drive is the filing cabinet wher e you store your work an d the memory is the desk where you work. Wh en your memory isn’t big enough to hold a ll your work easily, like a desk overflowin g [...]

b. Grasp th e edge of th e memory module (2) , an d then gently pull the module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch th e components on the memory modul e. To protect a memory modu le after removal, place it in an electrostatic-saf e container. 8. Inse[...]

9. Replace the service d oor. 10. Replace the battery. 11. Turn the computer ri ght-side up, and then re connect external power and extern al devices. 12. Turn on the computer. Improving performance 61[...]

Updating programs and drivers HP recommends that you up date your prog rams and drivers on a regular basis to the latest versions. Updates can resolve issues an d bring new features an d options to your compu ter. Technology i s always chan ging, and updating programs and d r ivers allows yo ur computer to run the late st technology available . For[...]

Traveling with or shipping your computer If you have to trave l with or ship your com puter, he re are some tips to keep in mind to keep your equipment safe . ● Prepare the comput er for traveling or shipping: ◦ Back up your informa tion to an external d rive. ◦ Remove all discs and all external media cards, such as digital storage cards, fro[...]

9 Securing your computer and information Computer security is essential for protectin g the confiden tiality, integrity, and avail ability of your information. Standard se curity solutions provided by the Windows operating syste m, HP applications, the non-Windows Setup Utility (BIOS), and other third- party software can help protect your computer [...]

Locating your security software HP Security Assistant (select models only) provides a starting lo cation for quick access to a collection of security software applications that are organized by task. Instead of searc hing for each applicatio n through the Star t menu and Contro l Panel, HP Security Assistan t allows you to acces s the applications [...]

Setting Windows passwords Password Function User password Protects access to a Windows user account. You may also set up your computer to require the user password to exit Sleep or Hibernation. See Setting password protection on wakeup on page 43 for more information. Administrator password Protects administrat or-level access to computer contents.[...]

Using the fingerprint reader (select models only) Integrated finge rprint readers are availab le on select computer mo dels. In orde r to use the finger print reader, you mus t set up a user a ccount and passw or d on the computer and th en register one or more fingerprints using HP SimplePass software. For the location of the fingerprint reader on[...]

Using Internet security software When you use your computer to access email, a ne twork, or the Internet, you potentially expose your computer to computer viruses, sp yware, and other online threats. To he lp protect your computer, Internet security softwar e that includes antivirus and firewall feature s may be preinstalled on your computer as a t[...]

Installing software updates HP, Microsoft Windows, an d third-party software in stalled on your compute r should be regularly updated to correct security prob lems and improve softwa re performance. For mo re information, see Updating programs and d rivers on page 62 . Installing Windows security updates Updates to the operating system and other so[...]

Securing your wireless network When you set up you r wireless network, alw ays enable security fe atures. For more information, see Protecting your WLAN on page 21 . Backing up your software ap plications and information Regularly back up your software ap plications and informatio n to protect them from being pe rmanently lost or damaged through a [...]

10 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic In put/Output System (BIOS), controls co mmunication between all the input and output devices on the system (such as disk drives , display, keyboard, mous e, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the sta rtup sequence of t[...]

Determining the BIOS version To determine whether available BIO S updates c ontai n later BIOS versions tha n those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version informa tion (also known as ROM date and System BIOS ) can be displayed by pressi ng fn + esc (if you are already i[...]

4. Double-click the file that has an .e xe extension (for example, filename .exe). The BIOS instal lation begins. 5. Complete the installation by foll owi ng the on-screen instructions. NOTE: After a message on the screen rep orts a su ccessful installation, you can delete the downloaded file fro m your hard drive. Using System Diagnostics System D[...]

11 Backing up, restoring, and recovering Your computer includes t ools provided by the operating system and HP to help you safeguard your information and re trieve it if ever needed. Creating backups 1. Use HP Recovery Manage r to create re covery media immediately after you set up the working computer. 2. As you add hardware and soft ware pr ogram[...]

What you need to know ● Only one set of recovery me dia can be created . Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required. Use DVD-R, DVD+R, DVD-R DL, DVD+R DL d[...]

What you need to know ● If you restore to a resto re point and th en chan ge your mind, you can u ndo the restora tion. ● You should create system restore points: ◦ Before you add o r change so ftware or hardwa re ◦ Periodically, whenever the computer is running normally ● System Restore also saves shadow copies of file s that have b een [...]

What you need to know ● You can back up you r information to an optional e xternal hard drive, a fla sh drive, a n etwork drive, or discs. ● Connect the computer to AC power during backups. ● Allow enough time fo r the backup. Depen ding on files sizes, it may ta ke more than an hour. ● Verify the amount of free space on your backup storage[...]

Restore and recovery Restoring to a previou s system restore point Sometimes installing a softw are program causes your computer or Windows to behave unpredictably. Usually uninstalling th e software fixes the problems . If uninstalling does not fix the probl ems, you can restore the computer to a previous system restor e point (created at an ea rl[...]

● If the recovery media do not work, you can obta in recovery discs for your system from the H P website. ● The Minimized Image Reco very option is recommende d for advanced use rs only. All hardware- related drivers an d software are re- installed, bu t other software applications are not. Do not interrupt the process until it is comp lete, ot[...]

Changing the co mputer boot or der To change the boot or der for recovery discs: 1. Restart the computer. 2. Press esc while the computer is re starting, and then press f9 fo r boot options. 3. Select Internal CD/DVD ROM Drive from the boot option s window. To change the boot o rder for a recovery flash drive: 1. Insert the flash drive into a USB p[...]

12 Specifications Input power The power information in this section may be helpfu l if you plan to travel internationally with the computer. The computer op erates on DC power, whi c h can be sup plied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50 –60 Hz. Although the comp uter can be powered from a standalon[...]

Operating environment Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 85°C -4°F to 185°F Relative humidity (noncondensing) Operating 5% to 95% 5% to 95% Nonoperating 5% to 95% 5% to 95% Maximum alti tude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 15,240 m -50 [...]

13 Troubleshooting and support ● Troubleshooting ● Contacting customer suppo rt 83[...]

Troubleshooting Disc drive problems If the disc tray fails to open normally, follow these steps: 1. Insert the end of a paper clip into the release access (1) in the front bezel of the drive. 2. Press in ge ntly on the paper clip un til the tray is released, and then pull out the tr ay (2) until it stops. 3. Remove the disc (3) from the tray by ge [...]

Cannot connect to a WLAN If you have a problem con necting to a WLAN, confir m that the integrated WLAN device is turned on and properly installed on your computer. 1. If the wireless lig ht is off or ambe r, press the wi reless button, wireles s switch, or wireless key to turn the wireless device on. 2. Then try connecting to the WLAN again . If y[...]

Current network security codes are unavailable If you are prompted fo r a security code (or networ k key) or a name (SSID) when connecting to a WLAN, the netw ork is protected by security. You must ha ve the current code s to make a connection on a secure netwo rk. The SSID and se curity code are a lphanumeric codes th at you enter into your comput[...]

Cannot connect to the wireless ro uter If you are trying to connect to the wireless router and are unsuccessful, reset the wirel ess router by removing power from the router for 10 to 1 5 seconds. If the computer still ca nnot make a conn ection to a WLAN, rest art the wireless ro uter. For details , see the router manufacturer's instructions.[...]

Power management problems Some possible causes for p ower management prob lems include the followi ng: ● Low battery levels ● AC adapter pro blems Resolving a low battery level Resolving a low b attery level when externa l power is available ● Connect an AC a dapter. ● Connect an optio nal docking or expansion device. ● Connect an optiona[...]

3. Connect the AC adapter to the computer, and then plug it into an AC outlet. 4. Turn on th e compute r. ● If the power lights turn on , the AC ad apter is working properly. ● If the power lights remain off , check the connectio n from the AC adapter to the comp uter and the conne ction from the AC adapte r to the AC outlet to make sure the co[...]

Contacting customer support If the information provided in this u ser guide or in Help and Support does not answer your questions, you can contact H P Customer Suppor t at http://www.hp.com/ go/contactHP . NOTE: For worldwide support, click Contact HP worldwi de on the left side of the page, or go to http://welcome.hp.com/ cou ntry/us/e n/wwcon tac[...]

14 Electrostatic Discharge Electrostatic discharge is the rele ase of static electricity wh en tw o objects come into contact—for example, the sho ck you receive wh en you walk across th e carpet and touc h a metal door knob . A discharge of static ele ctricity from fingers or other electrostati c conductors may damage electronic components. To p[...]

Index A AC adapter 5 action keys decrease screen brightness 33 Help and Suppo rt 33 identifying 14 increase screen brightness 33 next track or section 34 play, pause, resume 34 previous track or section 34 radiance backlight keyboard 34 switch screen image 33 volume down 34 volume mute 34 volume up 34 wireless 34 airport security devices 55 antivir[...]

HDMI configuring audio 31 HDMI port, connecting 30 HDMI port, identifying 6, 25 Hibernation exiting 43 initiated during cr itical battery level 46 initiating 43 high-definition devi ces, connecting 30, 31 hot keys bass settings 35 description 35 display system information 35 using 35 HP 3D DriveGuard 58 HP and third-party software updates, installi[...]

recovery 78 HP Recovery Manage r 78 recovery discs 74 recovery media 74 recovery, system 78 regulatory information regulatory label 17 wireless certification labels 17 restore points 75 restoring the original system creating recovery media 74 RJ-45 (network) jack, identifying 6 rotating TouchPad gesture 40 S scrolling TouchPad gesture 39 security c[...]