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HP (Hewlett-Packard) DVD100I manual

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Table of contents for the manual

  • Page 1

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 1 1 1 1 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ TSSG hp dvd-writer T echnical Support Solutions Guide for hp dvd-writer dvd100i 10/25/01 - TSSGdvd100iF all2001.pdf Chapters Chapter 1 Product Information p. 11 Chapter 2 Drive Sp[...]

  • Page 2

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 2 2 2 2 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Contents Chapter 1 Chapter 1 Chapter 1 Chapter 1 Product Information Product Histor y - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1[...]

  • Page 3

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 3 3 3 3 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Performance Specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25 Buffer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - [...]

  • Page 4

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 4 4 4 4 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Chapter 5 Chapter 5 Chapter 5 Chapter 5 Drive Operation Bezel - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 45 Disc Loadi[...]

  • Page 5

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 5 5 5 5 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ DLA Engine Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 67 Shared Components Installation - - - - - - - - - - - - - - - - - - - - - - - - - - 67 Re[...]

  • Page 6

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 6 6 6 6 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Chapter 9 Chapter 9 Chapter 9 Chapter 9 Troubleshooting Up-To-Date Troubleshooting Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - 81 HP Troubleshooting Assist[...]

  • Page 7

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 7 7 7 7 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ A computer DVD-ROM drive cannot read a recorded disc - - - - - - - - - - - - 88 Try reading the disc in an HP drive, if available - - - - - - - - - - - - - - - - 88 Some DVD-ROM d[...]

  • Page 8

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 8 8 8 8 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Option 1: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 99 Option 2: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - [...]

  • Page 9

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 9 9 9 9 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Figures Figure 1 Figure 1 Figure 1 Figure 1 Bottom View of the hp dvd-writer dvd100i Drive - - - - - - - - - - - - - - - - 16 Figure 2 Figure 2 Figure 2 Figure 2 Side View of the [...]

  • Page 10

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 10 10 10 10 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Ta b l e s Ta b l e 1 DVD-ROM/DVD-R/DVD-RW/DVD-RAM/DVD+RW Read/Write Compatibility - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12 Ta b l e 2 CD-R/CD-RW R[...]

  • Page 11

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Product History 11 11 11 11 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Chapter 1 Product Information This chapter describes the hp dvd-writer dvd100i internal drive and is organized as follows: Product History CD T echnology The f[...]

  • Page 12

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support So lutions Guide 10/25/01 Disc Storage Capacity of HP Products 12 12 12 12 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ DVD Media Read/Write Compatibility The hp dvd-writer dvd100i drive can read DVD-ROM, DVD-R, and DVD+RW discs, usually read DVD-RW discs, [...]

  • Page 13

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Product Positioning 13 13 13 13 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Product Positioning The hp dvd-writer dvd100i drive is an internal IDE DVD+RW/ CD-RW drive with the following performances: ■ DVD-Rewritable with 2.4x re[...]

  • Page 14

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support So lutions Guide 10/25/01 Current Products 14 14 14 14 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Current Pr oducts T able 4 T able 4 T able 4 T able 4 Curr ent HP CD-Writer Products T able 5 T able 5 T able 5 T able 5 Curr ent hp dvd-writer Pr oducts Pro[...]

  • Page 15

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 System Requirements 15 15 15 15 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Chapter 2 Drive Specifications This chapter describes the specifications for the hp dvd-writer dvd100i drive and is organized as follows: System Requiremen[...]

  • Page 16

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Physical Specifications 16 16 16 16 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Figure 1 Figure 1 Figure 1 Figure 1 Bottom View of the hp dvd-writer dvd100i Drive Figure 2 Figure 2 Figure 2 Figure 2 Side View of the hp dvd-writer d[...]

  • Page 17

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Physical Specifications 17 17 17 17 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Size of the hp dvd-writer dvd100i Drive The hp dvd-writ er dvd100i drive is an internal IDE DVD+RW/CD-RW half height drive that is installed in an empt[...]

  • Page 18

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Physical Specifications 18 18 18 18 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Manual Ejection Manual Ejection Manual Ejection Manual Ejection The drive has a manual ejection button on the front bezel. When pressed, it activates t[...]

  • Page 19

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Physical Specifications 19 19 19 19 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Connector and Jumpers on hp dvd-writer dvd100i Drive Back of Drive Back of Drive Back of Drive Back of Drive Figure 4 Figure 4 Figure 4 Figure 4 Back o[...]

  • Page 20

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Physical Specifications 20 20 20 20 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ T able 12 T able 12 T able 12 T able 12 A T A-2 Signal s Master/Slave an d Cable Select Master/Slave an d Cable Select Master/Slave an d Cable Select M[...]

  • Page 21

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Physical Specifications 21 21 21 21 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Analog Audio Output Conne ctor s Analog Audio Output Conne ctor s Analog Audio Output Conne ctor s Analog Audio Output Conne ctor s Rear Audio Output T[...]

  • Page 22

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Physical Specifications 22 22 22 22 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Logical Recor ding Format Logical Recor ding Format Logical Recor ding Format Logical Recor ding Format Methods used to recor d data: ■ UDF ■ ISO 9[...]

  • Page 23

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Reliability Specifications 23 23 23 23 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Reliability Specifications Overall, t he HP CD-Writer and hp d vd-writer drives meet an estimated annualized drive failure rate of less than 1% per [...]

  • Page 24

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Electrical Specifications 24 24 24 24 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Electrical Specifications Power T able 14 T able 14 T able 14 T able 14 Connectors and Jumper Block Power Management Power Management Power Managemen[...]

  • Page 25

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Performance Specifications 25 25 25 25 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Performance Specifications The hp dvd-writer dvd100i drive: ■ is able to write CD-R, CD-RW , and High Speed CD-RW discs ■ can perform as a stand[...]

  • Page 26

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Performance Specifications 26 26 26 26 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ B B B Bac k up Ra t e N at i ve ackup Rate Native ackup Rate Native ackup Rate Native Rate at which data can be backed up without data compr ession,[...]

  • Page 27

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Environmental Specifications 27 27 27 27 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Environmental Specifications T emperatur e The hp dvd-writer dvd100i drive is an internal drive. The drive shares power from the PC power supply. [...]

  • Page 28

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Product Safety Specifications 28 28 28 28 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Product Safety Specifications T able 16 T able 16 T able 16 T able 16 Certification Pr ograms Country T y pe A gency Country Stand ard USA Safety[...]

  • Page 29

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 References 29 29 29 29 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ References The following references contain the standards to whic h the hp dvd-writer dvd100i drive is designed. ANSI X3T13/1153D Information T echnol ogy - A T Att[...]

  • Page 30

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 References 30 30 30 30 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Discussion of References Several of the r eferences listed in the pr eceding section are still in the pro cess of be ing revi se d. Thi s sec ti on prov ide s he lp[...]

  • Page 31

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 ATA/ATAPI 31 31 31 31 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Chapter 3 Interfaces A brief description of how EIDE-(A T API) allows communica tion between a host computer and a hp dvd-writer dvd100i drive is provided in this ch[...]

  • Page 32

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 IDE Connectors 32 32 32 32 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ IDE Connectors When you place S oftware Disc 1 in your CD-ROM and click Install Install Install Install hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer [...]

  • Page 33

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 IDE Connectors 33 33 33 33 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Look for a label iden tifying PIN-1 next to the IDE con nector. The data cable’ s colored edge is aligned with PIN-1 of the IDE connector. This illustr ation [...]

  • Page 34

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 PC Desktop Minimum System Requirements 34 34 34 34 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Chapter 4 Installation and Configur ation This chapter describes the inst allation of an hp dvd-writer dvd100i drive and is organized as[...]

  • Page 35

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 What’s in the Box 35 35 35 35 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ What’s in the Box Y our hp dvd-writer dvd100i package contains: ■ hp dvd-writer dvd100i drive ■ 1 blank DVD+RW disc ■ Documentation ● Quick Start[...]

  • Page 36

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Installing the hp dvd-writer dvd100i Drive 36 36 36 36 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Viewing the Install Video ■ Click Watch Installatio n Video Watch Instal lation Video Watch Instal lation Video Watch Instal latio[...]

  • Page 37

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Installing the hp dvd-writer dvd100i Drive 37 37 37 37 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Installing the Hardware 1. 1. 1. 1. When the Shutdown for Har dware Installation Shutdown for Hardwa re Installation Shutdown for Ha[...]

  • Page 38

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Installing the hp dvd-writer dvd100i Drive 38 38 38 38 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ 8. 8. 8. 8. Look at the Install Recommendation printo ut to see whether the jumper should be set to the Master or Slave p osition, t[...]

  • Page 39

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Installing the hp dvd-writer dvd100i Drive 39 39 39 39 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ 11. 11. 11. 11. T o hear sound through your computer’s sound system, connect one end of the audio cable to the back of the hp dvd-[...]

  • Page 40

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Installing the hp dvd-writer dvd100i Drive 40 40 40 40 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ a. a. a. a. For an hp dvd-writer drive sharing the data cable with another device, follow the cable already attached to the other de[...]

  • Page 41

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Installing the hp dvd-writer dvd100i Drive 41 41 41 41 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ 14. 14. 14. 14. Locate an available power cab le connector in the computer. Power cable connectors usually have yellow, red, and bla[...]

  • Page 42

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Installing the Software 42 42 42 42 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Restarting the Computer 1. 1. 1. 1. Replace the case on the computer. 2. 2. 2. 2. Connect the computer and all attached devices to power. Figure 26 Fig[...]

  • Page 43

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Identifying the hp dvd-writer Drive 43 43 43 43 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Identifying the hp dvd-writer Drive Users should see the hp dvd-writer dri ve in Explorer or My Computer, on on the Ta s k b a r . If users[...]

  • Page 44

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Additional Reference Information 44 44 44 44 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Additional Reference Information Online User’s Guide The hp dvd-writer dvd100i Electronic User’s Guide, application He lp, and application[...]

  • Page 45

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Bezel 45 45 45 45 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Chapter 5 Drive Oper ation This chapter of fers a description of the basic operating functions of the hp dvd-writer dvd100i drive and is organized as follows: Bezel Figu[...]

  • Page 46

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Disc Ejection Mechanism 46 46 46 46 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Disc Ejection Mechanism Ta b l e 1 8 Ta b l e 1 8 Ta b l e 1 8 Ta b l e 1 8 Disc Ejection States for the hp dvd-writer dvd100i Driv e Manual Ejection T[...]

  • Page 47

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Starting Software 47 47 47 47 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Starting Software The hp cd-dvd hp cd-dvd hp cd-dvd hp cd-dvd screen can be opened three ways: ■ Insert a blank disc into the drive. ■ Select Start>&g[...]

  • Page 48

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Frequently Asked Questions 48 48 48 48 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Chapter 6 Tips and T echniques This chapter provides answers to questions frequently asked about using the hp dvd-writer dvd100i drive and is organi[...]

  • Page 49

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Frequently Asked Questions 49 49 49 49 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Q Q Q Q How much information can I fit on one CD? A A A A The type of disc and software you use gr eatly affect the amount of data you can fit on a [...]

  • Page 50

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Frequently Asked Questions 50 50 50 50 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Q Q Q Q What kinds of discs can my HP drive write to? A A A A Y our HP DVD-Writer can write to: ● DVD+RW (D VD-RW or DVD-RAM are not compatible wi[...]

  • Page 51

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Frequently Asked Questions 51 51 51 51 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Q Q Q Q What is the best way to label a d isc? A A A A Recommendations ● Adhesive labe ls should NO T be applie d to DVD+RW discs because they ca [...]

  • Page 52

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Start Menu Choices for Core Software 52 52 52 52 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Chapter 7 Software This chapter describes softwa re applications shipped with the hp dvd-writer dvd100i drive and is or ganized as follows[...]

  • Page 53

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP RecordNow 3.0 53 53 53 53 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ HP RecordNow 3.0 HP RecordNow is disc mastering software that allows you to create your own music or data discs from files on your computer, or from other dis[...]

  • Page 54

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP RecordNow 3.0 54 54 54 54 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ T able 23 T able 23 T able 23 T able 23 Location: C:Pr ogram FilesHP MyCDMedia T able 24 T able 24 T able 24 T able 24 Locatio n: C:WinntSystem32 (N T &[...]

  • Page 55

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP RecordNow 3.0 55 55 55 55 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ 2. 2. 2. 2. Click HP R ecordNow HP Recor dNow H P Record Now HP Recor dNow . The HP Record Now Welcome HP Record Now Welcome HP Record Now Welcome HP Record N[...]

  • Page 56

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP RecordNow 3.0 56 56 56 56 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Making a Data Disc Making a Data Disc Making a Data Disc Making a Data Disc Use the Data Disc re cording featur e to copy data from your har d drive to a CD. [...]

  • Page 57

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP RecordNow 3.0 57 57 57 57 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ • Drag-and-dr op tracks directly from Windows Explorer onto the RecordNow playlist window. See Dragging files from Windows Explor er to HP RecordNow on page[...]

  • Page 58

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP RecordNow 3.0 58 58 58 58 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ T o mak e a music disc for an MP3 player: 1. 1. 1. 1. Click Make a Music Disc Make a Music Disc Make a Music Disc Make a Music Disc from the Main Menu. 2. 2. [...]

  • Page 59

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP RecordNow 3.0 59 59 59 59 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ General T ab General T ab Gener al T ab General T ab The General tab contains options controlling how RecordNow handles your recording jobs. Use the Gener al [...]

  • Page 60

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP RecordNow 3.0 60 60 60 60 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ It is recommended that you leave this option checked until you have r ecorded to several CDs and ar e certain that no issues or problems exist with your hardw[...]

  • Page 61

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP RecordNow 3.0 61 61 61 61 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ 3. 3. 3. 3. Select a sorting option: • All files All files All files All files : Lists all file s in alpha betical o rder. • By Artist By Artist By Artist[...]

  • Page 62

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP RecordNow 3.0 62 62 62 62 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Or, ■ Click No No No No if you do not wish to overwrite that data. HP RecordNow then asks if you want to erase all data on your disc. • Click No No No No [...]

  • Page 63

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP RecordNow 3.0 63 63 63 63 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Registry Modifications for HP RecordNow Location Location Location Location Hk ey_Local_MachineSoftwareV eritasMyCDCurrent V ersionAll T able 26 T able 2[...]

  • Page 64

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP RecordNow 3.0 64 64 64 64 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Uninstalling HP RecordNow T o u ninstall HP RecordNow fr om Windows 9x: T o u ninstall HP RecordNow fr om Windows 9x: T o u ninstall HP RecordNow fr om Window[...]

  • Page 65

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP DLA 2.5 65 65 65 65 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ HP DLA 2.5 Drive Letter Access (DLA) allows you to use your CD or DVD recorder just as you would any other drive. This means you can now write files to y our optica[...]

  • Page 66

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP DLA 2.5 66 66 66 66 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ ● SSCDBHK4.SYS – A DLA Windows NT 4.0 file that handles certain optical hooks into the OS. ● SSCDBHK5.SYS – A DLA Windows 2000 file that handles certain opt[...]

  • Page 67

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP DLA 2.5 67 67 67 67 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ ● MSVCP60.DLL – A shared file required by MFC due to our UI. ● MSVCRT .DLL – A shared file requir ed by MFC for the C run time libr ary routines n eeded by [...]

  • Page 68

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP DLA 2.5 68 68 68 68 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Using HP DLA Starting HP DLA Starting HP DLA Starting HP DLA Starting HP DLA 1. 1. 1. 1. Use one of the following methods to start HP DLA: • Insert a blank disc i[...]

  • Page 69

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP DLA 2.5 69 69 69 69 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ T o format a compact disc 1. 1. 1. 1. Open HP DLA. 2. 2. 2. 2. If your system has mor e than one recor der you can select the drive you wish to use by clicking the [...]

  • Page 70

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP DLA 2.5 70 70 70 70 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Prefer ences Prefer ences Prefer ences Prefer ences The Preferences feature allows you to customize settings that control how HP DLA works. T o customize your setti[...]

  • Page 71

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP DLA 2.5 71 71 71 71 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ 2. 2. 2. 2. In Windows Explorer, highlight the file(s) and folder(s) you wish to copy. NOTE: NOTE: NOTE: NOTE: Y ou can select multiple files and folders by holding[...]

  • Page 72

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP MyDVD 72 72 72 72 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ HP MyDVD HP MyDVD - Incorpor ate your video footage, photos and music into DVD titles that you can view and share on most DVD-ROM and DVD players. Easily transfer you[...]

  • Page 73

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP MyDVD 73 73 73 73 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Using HP MyDVD NOTE: NOTE: NOTE: NOTE: HP MyDVD does not run on Windows N T . Starting HP MyDVD Starting HP MyDVD Starting HP MyDVD Starting HP MyDVD 1. 1. 1. 1. Use [...]

  • Page 74

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP MyDVD 74 74 74 74 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Figure 40 MyDVD Wizard Figure 40 MyDVD Wizard Figur e 40 MyDVD Wizard Figure 40 MyDVD Wizard Screen Support Provider First Tier Support is provided by Hewlett-Packard[...]

  • Page 75

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP Simple Backup 75 75 75 75 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ HP Simple Backup HP Simple Backup is a Windows based Backup softwar e that allows you to use yo ur HP CD-Writer to create backup s of your computer's fil[...]

  • Page 76

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP Simple Backup 76 76 76 76 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ F ull System Backup F ull System Backup F ull System Backup F ull System Backup Making a copy of your comp uter's entire har d drive is easy with HP Simp[...]

  • Page 77

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP Simple Backup 77 77 77 77 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Support Provider for HP Simple Backup First Tier Support is provided by Hewlett-Pack ard. Second Tier Support is provided by VERIT AS. Erro r r eading data fr[...]

  • Page 78

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 PowerDVD 78 78 78 78 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ PowerDVD PowerDVD - Play DVD mo vies on your PC System Requirements ■ Windows ME, 2000, 98, 95 or Windows NT4.0 SP5+ oper ating systems ■ Intel Pentium II 350MHz [...]

  • Page 79

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 PowerDVD 79 79 79 79 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Figure 46 PowerDVD Figure 46 PowerDVD Figure 46 PowerDVD Figure 46 PowerDVD Screen Support Provider First Tier Support is provided by Hewlett-Packar d. Second Tier Su[...]

  • Page 80

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Product Care 80 80 80 80 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Chapter 8 Maintenance This chapter is organized as follows: Product Car e ■ There are no user serviceable or maintainable parts i n hp dvd-writer drives. ■ Wh[...]

  • Page 81

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Up-To-D ate Troubleshooting Information 81 81 81 81 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Chapter 9 T roubleshooting This chapter provides descriptions and solutions for some hp dvd-writer drive hardware and software problems[...]

  • Page 82

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Improving Drive Performance and Reducing Errors 82 82 82 82 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ you decrease th e amount of time it tak es to cr eate your CD or DVD and increase system performance. Enabling DMA also reduces[...]

  • Page 83

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support So lutions Guide 10/25/01 Software Errors 83 83 83 83 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ DMA will not stay enabled Reasons why DMA will not stay enable d after r estarting your Reasons why DMA will not stay enable d after r estarting your Reasons [...]

  • Page 84

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Installation 84 84 84 84 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Try using your HP drive as both the source and destination drive Try using your HP drive as both the source and destination drive Try using your HP drive as both [...]

  • Page 85

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Installation 85 85 85 85 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ your computer, disconnecting and r econnecting the cables on the devices that no longer work. Check data connectors for bent pins Check data connectors for bent p[...]

  • Page 86

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Making Audio CDs 86 86 86 86 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ 10. 10. 10. 10. Click the OK OK OK OK button. 11. 11. 11. 11. Repeat steps 5 throug h 8 for each remaining drive. The HP drive's software installation f [...]

  • Page 87

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Reading CDs 87 87 87 87 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Some CD-ROM drives read discs very slowly if Read Ahead capabilities are enabled in Windows 95/98/Me. Tur n o ff Tur n o ff Tu rn o f f Tur n o ff Read Ahead Read [...]

  • Page 88

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 High Speed CDs 88 88 88 88 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Y ou hear clicks, pops, and skips Y ou hear clicks, pops, and skips Y ou hear clicks, pops, and skips Y ou hear clicks, pops, and skips If yo ur au di o d i sc [...]

  • Page 89

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 80-Minute CDs 89 89 89 89 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Use HP media Use HP media Use HP media Use HP media HP drives can re ad most 80-minute CDs. However, t he manufacturing pro cess for 80-minute CDs varies and rel[...]

  • Page 90

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Unable to Hear Music 90 90 90 90 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Unable to Hear Music Y ou're unable to hear audio thr ough the front headphone jack If you can't hear audio thr ough the headphone jack on the f[...]

  • Page 91

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 DLA 2.5 Known Problems 91 91 91 91 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ DLA 2.5 Known Problems DirectCD media read in DLA shows incorrect date/time If a CD written to by Dire ctCD is read with DLA, There may be a difference [...]

  • Page 92

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 DLA 2.5 Known Problems 92 92 92 92 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Win 98SE DLA causing EZ CD Cr eator 4 to crash EZ CD Creator will cause a “Creatr32 caused an invalid page fault in module K ernel32.dll” error. The[...]

  • Page 93

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 DLA 2.5 Known Problems 93 93 93 93 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ 3. 3. 3. 3. Go to Recording. 4. 4. 4. 4. Remove the check from “enable CD r ecording on this dr ive” Reboot. (PTR#5044348 ) Not formatting when dr a[...]

  • Page 94

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 hp dvd-writer dvd100i Warranty Information 94 94 94 94 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Chapter 10 W a rr anty and Support This chapter is organized as follows: hp dvd-writer dvd100i W arranty Information DURA TION OF LI[...]

  • Page 95

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Product Service and Support 95 95 95 95 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warran[...]

  • Page 96

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP CD-WRITER, hp dvd-writer 96 96 96 96 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Chapter 11 Release Notes This chapter co ntains the README text f or applications shipped with hp dvd-writer dvd100i drives and is or ganized as fo[...]

  • Page 97

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP RecordNow, Version 3.0 97 97 97 97 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ HP RecordNow, V ersion 3.0 Copyright 2001 VERIT AS Softwar e Corp. All Rights Reserved. This README.TXT file provides late-breaking info rmation that[...]

  • Page 98

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP DLA, Version 2.5 98 98 98 98 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ HP DLA, V ersion 2.5 Copyright 2001 VERIT AS Softwar e, Inc. All Rights Reserved. This file contains important inf ormation which supplements t he On-line [...]

  • Page 99

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP DLA, Version 2.5 99 99 99 99 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ 6. Compressed Data If you format a disc with compr ession, the disc will only be readable on a computer with HP DLA installed. 7. Incompatibility with Dir [...]

  • Page 100

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP Simple Backup 100 100 100 100 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ HP Simple Backup Copyright 2000 VERIT AS Softwar e Corp. All Rights Reserved. This README.TXT file provides late-breaking info rmation that supplements th[...]

  • Page 101

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP Simple Backup 101 101 101 101 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ 6. DOS ASPI Drivers In order to r ecover your system in Windows 9x fr om a SCSI-connected device, HP Simple Backup requ ires that you provide a working DO[...]

  • Page 102

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP Simple Backup 102 102 102 102 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ 16. Performing Disaster Recovery for Windows NT 4.0 Without Disaster Recovery Disk ettes Some PC system manuf acturers ship versions of the Windows NT 4.0[...]

  • Page 103

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 HP Simple Backup 103 103 103 103 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ 18. PCHealth Updates on Windows ME PCHealth performs automatic updates to your Windows ME (Mille nnium Edition) system via the Internet. HP Simp le Backup[...]

  • Page 104

    hp dvd-writer hp dvd-writer hp dvd-writer hp dvd-writer dvd100i dvd100i dvd100i dvd100i Technical Support Solutions Guide 10/25/01 Drives No Longer Sold 104 104 104 104 ⇐ ⇐ ⇐ ⇐ ⇒ ⇒ ⇒ ⇒ Chapter 12 Discontinued Products Drives No Longer Sold Ta b l e 2 9 lists the HP CD-Writ er and HP CD-Writer Plus drives no longer sold. T able 29 T [...]