HP (Hewlett-Packard) dx2700 MT manual

ser v ice r efer ence guide HP C ompaq dx2 7 00 MT/dx2 7 08 MT/dx2 7 00 SFF Business PCs 1st E diti on Th is document pr ov ide s infor mation on the r emov al and replacement of all part s as well as information on tr ou bleshooting, Desktop Management , setup utilities , S A T A dri ves , safety , r outine care , c onnector pin as signments, P OS[...]

Ser vice R efer ence G uide HP C ompaq dx2 7 00 MT/dx2 7 08 MT/dx2 7 00 SFF Busin ess PCs 1st E dition Doc ument P ar t Number : 4316 7 2 -001 September 2006[...]

© Copyright 2006 He wlett-Packard De velopment Compan y , L.P . The information contained herein is subject to change without notice. Microsoft, MS-DOS, W indows, and W indows NT are trademar ks of Microsoft Corporation in the U.S. and other countries. Intel is a trademark of Intel Corporat ion in the U.S. a nd other countries. The only warranties[...]

Servi ce Ref erence Guide 4 316 7 2 -001 iii Cont ents 1 Installing the Operating System 1.1 Microsoft Windows XP/Redflag Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 1.1.1 Installing or Upgrading Device Drivers (Only applicable for Windows OS) . . . . . . . . 1–1 1.2 Converting to NTFS (Associat[...]

iv 43 16 7 2 -001 Ser vi ce Refer ence Guide Cont en ts 5 Identifying the Chassis, Routine Care, and Disassembly Preparation 5.1 Chassis Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 5.1.1 Microtower (MT)/Small Form Factor (SFF) . . . . . . . . . . . . . . . . . . [...]

Servi ce Re fer ence Guide 4 316 7 2 -001 v Cont ent s 6.9 Front I/O Panel Housing Assembly - MT chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–26 6.10 System Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–27 6.11 Heatsink - MT chassi[...]

Servi ce Ref erence Guide 4 316 7 2 -001 1–1 1 Installin g t he O pera ting S y stem Depending on the model, Microsoft Windo ws XP Home, W indows XP Professional or Redflag Linux is preinstalled on the computer and will be configured automatically t he first time the computer is turned on. Ä CAUT ION: Do not add optional hard war e dev ices t o [...]

1–2 4316 7 2 -001 Service R efer ence Guide Inst all in g th e Op erat ing Sy ste m 1 .2 Conv erting to NTFS (As soc i ated wit h WinXP OS) 1 .2. 1 Windo ws XP Home and XP Professional The W indows XP Home and XP Profession al op erating systems handle only NTFS-formatt ed driv es. When installed, XP will, if necessary , automatically con vert a [...]

Servi ce Ref erence Guide 4 316 7 2 -001 2–1 2 Setu p Utiliti es and Di ag nos tic s Features Setup Utilities (F10) and diagnostic features pr o vide information needed about the computer system when contacting Cust omer Support. These tools can also be used to: ■ Change factory default settings and t o set or ch ange the system configuration, [...]

2–2 4316 7 2 -001 Service R efer ence Guide Setu p Utilities and Di agnost ics F eatur es 2.2 C om pu ter Setu p Utiliti es Use Computer Setup Utilities (F10) to: ■ Modify or restore f actory default settings. ■ Set the system date and time. ■ Set, vie w , change, or verify the system co nf iguration including se ttings for processor , grap[...]

Servi ce Ref erence Guide 4 316 7 2 -001 2–3 Setup Utilities and Diagnostics F eatures 3. A choice of headings appears in the Comput er Setup Utilities menu: System Information, Standard CMOS Features, Adv anced BIOS Feat ures, Advanced Chipset Features, Integrated Peripherals, Po wer Management Setup, PnP/PC I Conf igurations, PC Health Status, [...]

2–4 4316 7 2 -001 Service R efer ence Guide Setu p Utilities and Di agnost ics F eatur es 2.2.2 C omp uter Setu p Men u Computer Setup Hea ding O ption Desc ription Sys t e m Info rmatio n Sys t e m S / N (v i ew on ly ) Pr oduct N ame (v iew onl y) Owner Ship T A G [Pr ess Ent er] Enter o wner ship tag assigned b y the ow ner . Owner Ship T A G [...]

Servi ce Ref erence Guide 4 316 7 2 -001 2–5 Setup Utilities and Diagnostics F eatures Standar d CMOS Fe a t u re s (continued) SA T A P o r t 0 SA T A P o r t 1 SA T A P o r t 2 SA T A P o r t 3 F or each , allow s yo u to: • detect HDD si ze and head on selecte d chan n el • set extended dri ve on selected channel to: •N o n e •A u t o [...]

2–6 4316 7 2 -001 Service R efer ence Guide Setu p Utilities and Di agnost ics F eatur es Advan c ed BIOS F eatures (continued) Har d Disk Boot Pr ior ity Allo ws y ou to spec ify the or der of attac hed hard dr i ve de vi ces (such as U SB HDD sto rage , US B2 Dri v e K e y , or U SB flash media). The f irst dri ve in the order ha s pri ority in[...]

Servi ce Ref erence Guide 4 316 7 2 -001 2–7 Setup Utilities and Diagnostics F eatures Advan c ed Chipset Fe a t u re s PE G/Onchip V G A Contr ol (V G A Se tting) Allows y ou to set sy stem d ispl ay at: • Onchip V G A •P E G P o r t •A u t o On-Chip Fr ame Buffer Si ze (V G A Se tting Allo w you t o set On -Chip F rame Buff er Si ze to: ?[...]

2–8 4316 7 2 -001 Service R efer ence Guide Setu p Utilities and Di agnost ics F eatur es Integr ated P eripher als USB C ontro ller Disables/ena bles USB contr oller . USB L egacy Suppor t Disables/enable s USB legacy support . HD Audi o Allo ws y ou to aut o -detec t or disable onboar d audio . Onboard LAN Disables/enable s onboard LAN contro l[...]

Servi ce Ref erence Guide 4 316 7 2 -001 2–9 Setup Utilities and Diagnostics F eatures Po w e r Management Setup A CPI F unction Enables/disa bles A CPI f unctions . Changing this item can mak e the ex isting OS unusable . A CPI Sus pend T ype Allo ws y ou to set ty pe of A CPI sus pend to: •S 1 ( P O S ) •S 3 ( S T R ) Restore On AC/P ow er [...]

2–10 43 16 7 2 -001 Service R efer ence Guide Setu p Utilities and Di agnost ics F eatur es PnP/P CI Configu ration s (continued) IRQ R esour ces •I R Q - 3 a s s i g n e d t o •I R Q - 4 a s s i g n e d t o •I R Q - 5 a s s i g n e d t o •I R Q - 7 a s s i g n e d t o •I R Q - 9 a s s i g n e d t o •I R Q - 1 0 a s s i g n e d t o ?[...]

Servi ce Refe rence Guide 4316 7 2 -001 2–11 Setup Utilities and Diagnostics F eatures 2.3 Reco v ering t h e Confi guration Set ting s Recov ering the configuration se ttings established in the Comput er Setup (F10) Utility requires that you f irst back up the settings before a recovery is needed. The CMOS Sa ve/Load utility f irmware can be fou[...]

Servi ce Ref erence Guide 4 316 7 2 -001 3–1 3 Desk top Manag ement ✎ Support for specific features described in this guide may v ary by mode l or softw are version. 3. 1 Initial Confi guration and Dep lo yment HP computers come with a preinstalled system software image. After a brief softw are “unbundling” process, the compute r is ready t[...]

3–2 4316 7 2 -001 Service R efer ence Guide Desktop Management 1. Remov e all remov able media and turn off the po wer . 2. Insert a disk ette, CD, or USB flash de vice cont ain ing the desired BIOS image file in the root directory . The media must be formatted using the F A T12, F A T16, or F A T32 f ile system. 3. T urn on power to the system. [...]

Servi ce Ref erence Guide 4 316 7 2 -001 3–3 Desk top Man agemen t 3.2.4 W orld Wide W eb Site When making the transition to ne w or revised operating systems, it is important to implement the support software designed for that opera ting system. If you plan to run a v ersion of Microsoft W indo ws that is different from the v ersion incl uded wi[...]

3–4 4316 7 2 -001 Service R efer ence Guide Desktop Management 1. T urn on or restart the computer . If you are in W indo ws, click Start > Shut Down > Restart. 2. As soon as the computer is turned on, press and hold the F1 0 ke y until you enter Computer Setup. Press Enter to bypass the title sc reen, if necessary . ✎ If you do not press[...]

Servi ce Ref erence Guide 4 316 7 2 -001 3–5 Desk top Man agemen t T o change the supervisor passw ord, as soon as the computer is turned on, press and hold the F1 0 key until you enter Computer Setup. Press En ter to bypass the title screen, i f necessary . ✎ If you do not press the F1 0 key at the appropriate time, you must turn the computer [...]

3–6 4316 7 2 -001 Service R efer ence Guide Desktop Management National Ke yboard Delimiter Charac ters Each ke yboard is designed to meet country-spec ific requirements. The syntax and k eys that you use for changing or deleting yo ur password depend on the k eyboard that came wi th your computer . Cle ar i ng P a ss w or ds If you forget your p[...]

Servi ce Ref erence Guide 4 316 7 2 -001 4–1 4 Serial A T A Dri v e G ui delines and Fe a tures ✎ Serial A T A = SA T A HP does not support the use of a P A T A (IDE) hard driv e / optical driv e on th ese model s of computer . 4. 1 SA T A 1 .5 and 3. 0 H ard Driv es ✎ When attaching the SA T A cable to the system boa rd always connect the pr[...]

4–2 4316 7 2 -001 Service R efer ence Guide Ser ial A T A Dri ve Guidelines and F eatures 4.2 SA T A Hard Driv e C ab les 4.2. 1 S A T A Da ta Ca bl e Always use an HP approv ed SA T A 3.0 Gb/s cable as it is fully backw ard s compatible with the SA T A 1.5 Gb/s driv es. SA T A data cables are susceptible to damage if o verflexed. Ne ver crease a[...]

Servi ce Ref erence Guide 4 316 7 2 -001 4–3 Serial A T A Driv e Gu idelines and Featur es 4.3 S A T A SMART Dri ves The Self Monitoring Analysis and Recording T echnology (SMA R T ) A T A dri ves for the HP Personal Computers ha ve b uilt-in driv e failure prediction that wa rns the user or network administrator of an impending f ailure or crash[...]

4–4 4316 7 2 -001 Service R efer ence Guide Ser ial A T A Dri ve Guidelines and F eatures 4.5 . 1 Lega cy Mode The Legac y mode is used to access devices att ached to an embedded SA T A controller . Each channel of the controller requires two f ixed I/O address ranges and an IRQ. ■ Primary Channel ❏ Command block: 1F0h - 1F7 h ❏ Control blo[...]

Servi ce Ref erence Guide 4 316 7 2 -001 5–1 5 Id entif ying t he C ha ssis , Routin e Care, and Di sassem bl y P re pa rat io n This chapter prov ides general service informatio n for the co mputer . Adherence to th e procedures and precautions described in this chap ter is essential for proper service. Ä CAUT ION: When th e computer is plug ge[...]

5–2 4316 7 2 -001 Service R efer ence Guide Identif ying the Chassis, Routine Care , and Di sassembly Pr eparation Note: dx2708 MT is on ly for China Market. dx2 7 08 MT dx2 7 00SFF[...]

Servi ce Ref erence Guide 4 316 7 2 -001 5–3 Identifying the C hassis, R outine Car e, and Disas sembly Pr epar ation 5 .2 Elec trostati c Disc harg e Information A sudden discharg e of static electricity from your finger or other conductor can destroy static - sensiti ve de vices or microcircuitry . Often the spar k is neither felt nor heard, bu[...]

5–4 4316 7 2 -001 Service R efer ence Guide Identif ying the Chassis, Routine Care , and Di sassembly Pr eparation 5 .2.3 P ersonal Groundin g Met hods and Eq uipmen t Use the follo wing equipment to prev ent st atic electricity damage to equipment: ■ Wrist straps are flex ible straps with a maximum of one-me gohm ± 10% resistance in th e grou[...]

Servi ce Ref erence Guide 4 316 7 2 -001 5–5 Identifying the C hassis, R outine Car e, and Disas sembly Pr epar ation ■ Static aw areness labels ■ Wrist straps and footwear strap s providing one-me gohm +/- 10% resistance ■ Material handling packages ■ Conductive plastic bags ■ Conductive plastic tubes ■ Conductive tote box es ■ Opa[...]

5–6 4316 7 2 -001 Service R efer ence Guide Identif ying the Chassis, Routine Care , and Di sassembly Pr eparation 5 .3.3 Cleanin g t he K e yboar d Follo w all safety precautions in Section 5.3.1, “General Cleaning Safety Precautions, ” before cleaning the keyboard. T o clean the top s of the keys o r the keyboard bo dy , follow the pr ocedu[...]

Servi ce Ref erence Guide 4 316 7 2 -001 5–7 Identifying the C hassis, R outine Car e, and Disas sembly Pr epar ation 5 .4 Ser vice Considerations Listed belo w are some of the considerations that you should keep in mind duri ng the disassembly and assembly of the computer . 5 .4. 1 T oo ls and Soft ware Requirements T o service the computer , yo[...]

5–8 4316 7 2 -001 Service R efer ence Guide Identif ying the Chassis, Routine Care , and Di sassembly Pr eparation 5 .4.3 C ab les and C onnec tors Most cables used throughout the unit are flat, fle x ible cables. These cables must be handled with care to av oid damage . Apply only the tens ion required to seat or unseat the cables during inserti[...]

Servi ce Ref erence Guide 4 316 7 2 -001 6–1 6 Remo v al and Rep l a cemen t Procedur es— M ic r oto w er (MT )/Small Form F ac t or (SFF ) Cha ss is Adherence to the procedures and precautions desc ribed in this chapter is essential for proper service. After completing all necessary remov al and replacement procedur es, run the Diagnostics uti[...]

6–2 4316 7 2 -001 Service R efer ence Guide Remo va l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6.2 Remo v e t he com pu ter access panel an d front bezel ( MT c ha ssis and SFF c h as sis ) 6.2. 1 Access P anel (MT C h as sis) 1. Prepare the computer for disassembly ( Sectio n 6.1, “Prepara tion for[...]

Servi ce Ref erence Guide 4 316 7 2 -001 6–3 Remo val and R eplacement Pr ocedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6.2.2 Front Bezel (MT C ha ssis) 1. Prepare the computer for disassembly ( Sectio n 6.1, “Prepara tion for Disassembly” ). 2. Remov e the ac cess panel ( Section 6.2.1, “ Access Panel (MT Chassis)” )[...]

6–4 4316 7 2 -001 Service R efer ence Guide Remo va l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6.2.3 Remo ving the Com pu ter Access P anel and Front Bezel (SFF ch as sis) T o remo ve the computer access panel: 1. T urn off the computer properly through the operating syst em, then turn of f any e xter[...]

Servi ce Ref erence Guide 4 316 7 2 -001 6–5 Remo val and R eplacement Pr ocedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 4. T o remo ve the front bezel, ge ntly pull up all three tabs 1 on the top of the bezel, then pull the bezel 2 aw ay from the chassis . Re mov ing the F ront Bez el T o reassemble the computer , re verse th[...]

6–6 4316 7 2 -001 Service R efer ence Guide Remo va l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6.3 Using th e Sm all F orm Fac tor Com p uter in a Minitow er C onfi guration The Small Form Factor computer can be used in either a minito wer or desktop configuration. T o use it in the minito wer configu[...]

Servi ce Ref erence Guide 4 316 7 2 -001 6–7 Remo val and R eplacement Pr ocedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6.4 Front D rive Be ze ls 1. Prepare the computer for disassembly ( Sectio n 6.1, “Prepara tion for Disassembly” ). 2. Remov e the access panel and the front bezel - MT ( Se ction 6.2.1, “ Access Panel[...]

6–8 4316 7 2 -001 Service R efer ence Guide Remo va l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6.5 Me mo r y For more information on the memory in this series of computers, refer to Appendix E, “Memory . ” 6.5 . 1 Ins talling Mem or y Modules/MT ch as sis Ä CAUT ION: The memory module sock ets ha[...]

Servi ce Ref erence Guide 4 316 7 2 -001 6–9 Remo val and R eplacement Pr ocedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis ✎ A memory module can be installed in only one w a y . Match the notch on th e module with the tab on the memory socket. 5. Push the module do wn into the socket, ensuring that the module is fully inserted[...]

6–10 43 16 7 2 -001 Service R efer ence Guide Remo va l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 5. Locate the memory module sock ets. Å WA R N I N G : To re d uc e ri s k o f p e rs on a l i n ju r y f ro m h o t s u r f a c es , a l l o w t h e i n t e r n a l sy s t e m c o m p o n e n t s t o coo[...]

Servi ce Refe rence Guide 4316 7 2 -001 6–11 Remo val and R eplacement Pr ocedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6.6 Expansion Cards 6.6. 1 Ex pan sio n S lo t C o ver Loc k 1. Prepare the computer for disassembly ( Sectio n 6.1, “Prepara tion for Disassembly” ). 2. Remov e the right access panel ( Se ction 6.2, ?[...]

6–12 43 16 7 2 -001 Service R efer ence Guide Remo va l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis T o install an e xpansion card in an empty slot continue with step 9. 9. W ith the card aligned so the mounting br acket will f it firmly against the computer backwall 1 , slide the expansion card into the[...]

Servi ce Refe rence Guide 4316 7 2 -001 6–13 Remo val and R eplacement Pr ocedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6.6. 3 Installin g an Expansion C ard The computer has four PCI e xpansion slots. Each slot can accommodate a half-height PCI or PCI Express e xpansion card up to 6.6 inches (16.764 cm) in length. ✎ Y ou c[...]

6–14 43 16 7 2 -001 Service R efer ence Guide Remo va l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 7. Install the expansion card by carefully plac ing the ex pansion card under the slot co ver retention latch 1 , then f irmly pushing the expa nsion card into the connector 2 . Ensure that the ex pansion [...]

Servi ce Refe rence Guide 4316 7 2 -001 6–15 Remo val and R eplacement Pr ocedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6.6.4 Remo ving an Expansion C ard T o remov e an expansion card: 1. T urn off the computer properly through the operating syst em, then turn of f any e xternal devices. 2. Disconnect the po wer cord from th[...]

6–16 43 16 7 2 -001 Service R efer ence Guide Remo va l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6. 7 Cable Managemen t Always follo w good cable ma nagement prac tices when working in side the co mputer . ■ K eep cables away from major h eat sourc es like the heatsink. ■ Do not jam cables on top [...]

Servi ce Refe rence Guide 4316 7 2 -001 6–17 Remo val and R eplacement Pr ocedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6.8 Dr iv es The computer supports up to four drives that may be installed in v arious configurations. This Section describes the procedure for replacing or upgrading th e storage driv es. A T orx T -15 scre[...]

6–18 43 16 7 2 -001 Service R efer ence Guide Remo va l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6.8.2 Remo ving a Driv e 1. T urn off the computer properly through the operating system and turn of f any external de vices. Disconnect the power cord from the power ou tlet and disconnect any e xternal d[...]

Servi ce Refe rence Guide 4316 7 2 -001 6–19 Remo val and R eplacement Pr ocedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 5. Hard disk is inserted or slide out from the back. Re mov ing the Har d disk 6. Remov e one guide scre ws (Floppy Dri ve on ly) from the old driv e. Y ou will need these scre ws to install a ne w driv e. ?[...]

6–20 43 16 7 2 -001 Service R efer ence Guide Remo va l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis T o v erify the type, size, and capacity of the storage de vices installed in the computer , run Computer Setup. Refer to the Computer Setup (F10) Utility Guide for more information. 6.8.4 Remo ving an O p[...]

Servi ce Refe rence Guide 4316 7 2 -001 6–21 Remo val and R eplacement Pr ocedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 7. Remove the scre ws 1 that secure Flopp y dri ve and Optical dri ve. Re mov ing the Optical Dr iv e or Disk et te Dr iv e T o replace the dri ve, re verse the remov al procedures. ✎ When replac ing the d[...]

6–2 2 43 16 7 2 -001 Service R efer ence Guide Remo va l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis Installing Gui de Scr ew s in the Optical Dri ve 3. Position the guide scre ws on the driv e into the J-slots in the driv e bay 1 . Then, slide the driv e to ward the rear of the computer 2 . Installing t[...]

Servi ce Ref erence Guide 4 316 7 2 -001 6–2 3 Remo val and R eplacement Pr ocedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 4. Raise the Easy Access driv e bay to the upright position and connect the flat ribbon cable and audio cable to the system b oard. Connect ing the Flat R ibbon Cable and A udio Cable 5. Connect the power [...]

6–2 4 43 16 7 2 -001 Service R efer ence Guide Remo va l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6.8.6 Upgradin g t he H ard Driv e - SFF c h assis Remo ving and Rep la cin g t he H ard Drive ✎ Only a serial adv anced technology attachment (SA T A) hard dri ve can be installed on this computer . ?[...]

Servi ce Ref erence Guide 4 316 7 2 -001 6–25 Remo val and R eplacement Pr ocedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6. Remove the scre w 1 . 7. Slide the driv e to the right of the bay 2 . Re mov ing the Har d Dri v e 8. T o install a hard dri ve, re verse the abov e procedure. 9. Connect the power cable 1 and data cable[...]

6–2 6 43 16 7 2 -001 Service R efer ence Guide Remo va l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6.9 Front I/O P anel H ousing As sembly - MT c h assis 1. Prepare the computer for disassembly ( Sectio n 6.1, “Prepara tion for Disassembly” ). 2. Remov e the access panel and rotate the computer so [...]

Servi ce Ref erence Guide 4 316 7 2 -001 6–2 7 Remo val and R eplacement Pr ocedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6. 1 0 Sy s tem Fan 1. Prepare the computer for disassembly ( Sectio n 6.1, “Prepara tion for Disassembly” ). 2. Remov e the ac cess panel ( Section 6.2, “Remove the computer access pa nel and front [...]

6–2 8 43 16 7 2 -001 Service R efer ence Guide Re mova l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6. 1 1 Hea tsink - MT c ha ssis 1. Prepare the computer for disassembly (S ection 6.1, “Preparatio n for Disassembly”). 2. Remov e the access panel (Section 6.2, “Remov e the computer access pa nel [...]

Servi ce Ref erence Guide 4 316 7 2 -001 6–29 Remo val and R eplacement Pr ocedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6. 1 2 Proces sor 1. Prepare the computer for disassembly ( Sectio n 6.1, “Prepara tion for Disassembly” ). 2. Remov e the access panel cover ( Section 6.2, “Remo ve the comp uter access panel and fro[...]

6–30 4 316 7 2 -001 Service R efer ence Guide Remo va l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 5. Go to step 7. 6. If using a new heatsink, remov e the protective co vering from the bottom of the heatsink and place it in position atop the processor . 7. Secure the heatsink to the sy stem board and s[...]

Servi ce Refe rence Guide 4316 7 2 -001 6–31 Re mova l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6. 1 3 S ystem Board 1. Prepare the computer for disassembly (S ection 6.1, “Preparatio n for Disassembly”). 2. Remov e the access panel (Section 6.2, “Remov e the computer access pa nel and front bez[...]

6–3 2 43 16 7 2 -001 Service R efer ence Guide Remo va l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6. 1 4 B a t t er y The battery that comes with yo ur co mputer provides po wer to the real-time clock and has a lifetime of about three years. When replacing the battery , use a battery equi v alent to t[...]

Servi ce Ref erence Guide 4 316 7 2 -001 6–33 Remo val and R eplacement Pr ocedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6. 1 4. 1 B a t ter y H ol d er 1. T o release the battery from its holder , squeeze the metal clamp that extends abo ve one edge of the battery . When the ba ttery pops up, lift it out 1 . 2. T o insert th[...]

6–34 4 316 7 2 -001 Service R efer ence Guide Remo va l and Replacement Pr o cedur es— Mic rot ow er (MT)/Small F orm F actor (SFF ) Chassis 6. 1 5 P o wer S u pp ly Å WA R N I N G : V oltage is alway s present on the s ystem bo ar d when the computer is plugged into an acti ve A C outlet . T o avo id possible personal inj ur y and damage to t[...]

Servi ce Re fer ence Guide 4 316 7 2 -001 A–1 A Conn ec tor P in As signm ents This appendix contains the pin assign ments fo r many computer and workstation connectors. Some of these connectors may not be used on the pr oduct being serviced. Enhanced K ey board Connector and Icon Pin Signal 1 2 3 Data Unused Gr ound 4 5 6 +5 VDC Clock Unused Mou[...]

A–2 4316 7 2 -001 Ser vi ce Refe rence Guide Connect or Pin As signments Pa r a l l e l I n t e r f a c e Connector and I con Pi n Sign al Pin Sign al Pin Signal 1 2 3 Stro be Data Bi t 0 Data Bi t 1 7 8 9 Data Bi t 5 Data Bi t 6 Data Bi t 7 13 14 15 Select Aut o Li ne fee d Err or 4 5 6 Data Bi t 2 Data Bi t 3 Data Bi t 4 10 11 12 Acknowle dg e [...]

Servi ce Ref ere nce Guide 4316 7 2 -001 A–3 Connecto r Pin Assignmen ts Headphone Conne ctor an d I con (1/8" miniphon e) Pin Signal 1 (Ti p) Aud io _Le f t 2 (R ing) Audi o_Ri ght 3 (Shield) Gr ound Line -In Audio Conne ctor an d I con (1/8" miniphon e) Pin Signal 1 (Ti p) Audi o_In_Left 2 (R ing) Aud io _ In _Rig ht 3 (Shield) Gr oun[...]

A–4 4316 7 2 -001 Ser vi ce Refe rence Guide Connect or Pin As signments 24 - Pi n Power Connector Pi n Sign al Pin Si gna l Pi n Sign al Pi n Signal 1 2 3 4 5 6 7 +3 .3 V +3 .3 V GND +5 V GND +5 V GND 8 9 10 11 12 13 13-1 P. G +5 VSB +12 V +12 V +3 .3 V +3 .3 V +3 .3 VS 14 15 16 17 18 19 20 -12 V GND PSO N GND GND GND NI 21 22 23 24 +5 V +5 V +5[...]

Servi ce Ref ere nce Guide 4 316 7 2 -001 B–1 B P o w er C ord Set Requiremen ts The v oltage select switch feature on the comput er permits it to operat e from any line v oltage between 100-127 or 220 -240 volts A C (230V -Ch ina only). (a) When dx2700 MT/dx2708 MT/ dx2700 SFF are assembled an d shipped only for China, or K orea, or Australia/Ne[...]

Servi ce Ref ere nce Guide 4 316 7 2 -001 C–1 C PO ST E r r o r M es s a g e s An error message results if the Po wer -On Self-T est (POST) encounte rs a problem. This test runs when the system is turned on, checking assemblies within the co mputer and reporting any errors found. Not all computers use all of the codes listed. Recommended Actions [...]

C–2 4 316 7 2-001 Serv ice Ref erence Guide POST Er ror Me ss a ge s Pri mar y Master/Sla ve H a rd D i s k E r ro r Pri mar y Master/Sla ve har d dri ve could not be initiali z ed by the BIO S. Re seat the dev ice data and po wer cables. Replace the de vi ce data cable . Replace the de vi ce . Replace the s y stem boar d. Seconda ry M aster/ Sla[...]

Servi ce Ref ere nce Guide 4316 7 2 -001 C–3 POST Er ror Me ss a ge s Mic r ocode Err or BIOS could not f ind or load the CPU mi cr ocode update to the CP U . Ensur e the sy stem boar d BIOS supports the p rocessor . Change s yst em board jumper on JP2 t o pins 2 -3 (Unlock), then flash the s y stem BIOS . Res et the jumper to pins 1- 2 (Loc k) .[...]

C–4 4316 7 2 -001 Ser vi ce Refe rence Guide POST Er ror Me ss a ge s CMOS Chec ksum B ad CMOS c ontents f ailed the Checksum c heck. Re start the c omputer , u se the F10 K ey to access Computer Set up . Select Load Default Settings > Sav e and Exit . K e yboar d Err or K ey boar d not present or sy stem not respondin g wh e n keyb oa rd c on[...]

Servi ce Re fer ence Guide 4 316 7 2 -001 D–1 D T roubl eshootin g Wit hou t Di a gnos tic s Preliminar y C h ec klist This section describes some simple, preliminary tests and guidelines for troubleshooting the computer without using the diagnostics. ■ Are the computer and mo nitor connected to a wo rking electrical outlet? ■ Is the v oltage[...]

D–2 4316 7 2 -001 Ser vi ce Refe rence Guide T r oubleshooting Without Diagno stics Solving G eneral Prob l ems Y ou may be able to easily resolv e the minor problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact yo ur HP auth orized [...]

Servi ce Ref ere nce Guide 4316 7 2 -001 D–3 T r oubleshooting Without Di agnostics Comput er date and time displa y is incorrec t. RTC ( rea l - ti m e c lo c k ) battery may need to be re placed. ✎ MConnecting the computer to a live AC outlet prolongs the life of the RTC battery. F irst , re set the Date and Time Pr operties in the Control P [...]

D–4 4316 7 2 -001 Ser vi ce Refe rence Guide T r oubleshooting Without Diagno stics Some sof tware applicati ons, espec iall y gam es, are stressful on the graphics subs ystem . 1. Low er t he d isplay resolution for the cu rrent a pplication or consult the doc umentation that came w ith the application f or suggestions on ho w to impro ve perfor[...]

Servi ce Ref ere nce Guide 4316 7 2 -001 D–5 T r oubleshooting Without Di agnostics Solvin g H a rdware Insta ll a tio n Probl e ms Y ou may need to reconfigure the computer when you add or remo ve hardware, such as an additional dri ve or expansion card. If you i nsta ll a plug and play device, W indows XP Home/ Professional will automatically r[...]

D–6 4316 7 2 -001 Ser vi ce Refe rence Guide T r oubleshooting Without Diagno stics Interpreting Dia gnostic Li ghts an d Audibl e Cod es This section co vers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily ha ve an error code or te xt message associated with them. ✎ If you see[...]

Servi ce Ref ere nce Guide 4316 7 2 -001 D–7 T r oubleshooting Without Di agnostics Solving Dis pl ay Pr ob lems Solving Displ ay Problems Problem Caus e Solution Blank sc reen (no v ideo). The cable connecti ons are not cor rect . Check the ca ble connections fr om the monitor to the computer and to the electr ical outlet . Scr een blanking util[...]

D–8 4316 7 2 -001 Ser vi ce Refe rence Guide T r oubleshooting Without Diagno stics P ow er LED flashes R ed six times, once e very second, f ollo we d by a tw o se cond pause , and the computer beeps si x times. Pr e -v ideo graphics err or . Fo r s ys te m s w i t h a g ra p h ic s c a rd : 1. Re seat the gr aphics car d. 2 . Replace the gr aph[...]

Servi ce Ref ere nce Guide 4316 7 2 -001 D–9 T r oubleshooting Without Di agnostics High p itched nois e coming fr om inside a f lat panel monitor . Bri ghtness and/or contrast set tin gs are too high . Lo w er brightne ss and/or contrast sett ings. Fu z z y fo c u s ; s t re a k i n g, ghosting , or shadow ing effects; hori zontal sc rolling lin[...]

D–10 4 316 7 2 -001 Servi ce Re fer ence Guide T r oubleshooting Without Diagno stics Solving Audio Problems Solving Audio Problems Problem Caus e Solution Soun d does not co me out of the speak er or headphones . So f t ware vo l u m e c o n t ro l is turned do wn . Double-clic k the Spe ak er icon on the ta skbar and us e the v olume slider to [...]

Servi ce Ref ere nce Guide 4316 7 2 -001 D–11 T r oubleshooting Without Di agnostics Noise or no sound comes out of the speak ers or headphones . 1. If using digital speaker s that hav e a ster eo jack and w ant the sy stem to auto -sw itch to digital, use a ste reo -to - mono adapter to properl y engage the auto - sense f eatur e or use the mult[...]

D–12 4 316 7 2 -001 Servi ce Re fer ence Guide T r oubleshooting Without Diagno stics Solving Printer Proble ms Solving Printer Problems Problem Caus e Solution Printe r will not print . Printe r is not turned on and online . T urn the printer on and mak e sur e it is online . The cor rect pr inter dri ver f or the applicati on are not installed [...]

Servi ce Ref ere nce Guide 4316 7 2 -001 D–13 T r oubleshooting Without Di agnostics Solving K e yboar d and Mous e Problems Solving K e yboard Problems Problem Caus e Solution K e yboar d commands and typing ar e not r ecogni z ed by the computer . K e yboar d connector is not pr operly connected . 1. T urn off the computer . 2 . Reconnect the k[...]

D–14 4 316 7 2 -001 Servi ce Re fer ence Guide T r oubleshooting Without Diagno stics Solving N et w ork Problems These guidelines do not discuss the process of deb ugging the network cabling. Solving Net work Problems Problem Cause Solution Wa ke - o n - L A N f e a t u r e i s not functi oning. Wa ke - o n - L A N i s n o t enabled. Use the Net[...]

Servi ce Ref ere nce Guide 4316 7 2 -001 D–15 T r oubleshooting Without Di agnostics Diagnos tics pass es, but the computer does not communicate w ith the network . (continued) The netw ork contr oller is not conf igured f or this computer . Select the Netw ork icon in t he Control P anel and confi gure t he networ k contr oller . Netw ork contr [...]

D–16 4 316 7 2 -001 Servi ce Re fer ence Guide T r oubleshooting Without Diagno stics Solving Mem or y Problems Ä CAUT ION: F or those sy stems that support EC C memory , HP does not support mix ing E CC and non-EC C memory . Other wise , the s ystem w ill not boot the oper ating sy stem. Solving Memory Problems Problem Caus e Solution S ystem w[...]

Servi ce Ref ere nce Guide 4316 7 2 -001 D–17 T r oubleshooting Without Di agnostics Solving Processor Probl ems . Solving Proce s sor Problems Problem Caus e Solution P oor performance is ex pe ri e nc e d. Processor i s hot. 1. Mak e sur e the airflo w to the computer is not block ed. 2 . Make sur e the fans ar e connected and w orking pr operl[...]

D–18 4 316 7 2 -001 Servi ce Re fer ence Guide T r oubleshooting Without Diagno stics Solving CD-ROM and D VD Problems Solving CD-ROM and D VD Problems Problem Caus e Solution S yste m will not boot f rom CD-RO M or DVD dr iv e. The CD -ROM or DVD boot is not enabled thr ough the Compute r Setup util ity . Ru n the Computer Setup utility and enab[...]

Servi ce Ref ere nce Guide 4316 7 2 -001 D–19 T r oubleshooting Without Di agnostics Solving Driv e K e y Problems Solving Internet Acces s Problems Recor ding audio CDs is diffi cult or impos sible. W rong or poor quality media type . 1 . T r y u s i n g a s l ower rec o rd i n g spee d. 2 . V erify that y ou ar e using the corr ect media f or t[...]

D–20 4 316 7 2 -001 Servi ce Re fer ence Guide T r oubleshooting Without Diagno stics Unable to connect to the Inter net. (contin ued ) Cable/DSL service is not av ailable or has been interrupted d ue to bad weather . T r y connecting to the Inter net at a later time or contact y our ISP . (If the cable/DSL serv ice is connected, the “ cable”[...]

Servi ce Ref ere nce Guide 4316 7 2 -001 D–21 T r oubleshooting Without Di agnostics Internet takes too long to do wnload W eb sites. Modem is not set up pr oper ly . V erify that the corr ect modem speed and COM port ar e selected . F or Windo ws XP 1. Selec t Start > Control Pa n e l . 2. D o u b l e - c l i c k Syst e m . 3. Cl i ck th e Ha[...]

D–2 2 4316 7 2 -001 Ser vi ce Refe rence Guide T r oubleshooting Without Diagno stics Dia gnostic Front P anel LEDs an d Audible Cod es Diagnostic Front P anel LEDs and Au dible Codes Activity Beeps Pos s i b l e C a u s e Rec ommended Ac tion Green P o w er LED On. None Comp uter on. None Green P o w er LED fla sh e s eve r y t wo seco nds. None[...]

Servi ce Ref ere nce Guide 4316 7 2 -001 D–2 3 T r oubleshooting Without Di agnostics Red P ower L ED flashes 8 time s, one ever y s ec o n d, f ollo w ed by a 2 secon d pause. Also 8 simultaneous beeps w ill be heard . 8 Inv alid R OM based on bad che ck s um. 1. Refla s h t he syste m RO M wit h th e lates t BIOS image . 2 . Replace the s ystem[...]

D – 24 4 3 1 672- 0 0 1 S e r v i c e R e f e r e n c e G u i d e T r oubleshooting Without Diagno stics Sys t e m do es no t po wer on and LEDs ar e not flashing . None Sys t e m u n a b l e t o po wer on . Pr ess and hold the po we r button for less th an 4 seco nds. If the hard driv e LED turns gr een, then: 1. Chec k that the voltage s electo[...]

Servi ce Ref ere nce Guide 4316 7 2 -001 D–2 5 T r oubleshooting Without Di agnostics Res to rin g t h e Sof t ware The W indows op erating system and software ca n be restored to the original state that they were when you purchased the co mputer by using the Restor e Plus! CD. See the documentation included with the Restor e Plus! CD for complet[...]

D–2 6 4316 7 2 -001 Ser vi ce Refe rence Guide T r oubleshooting Without Diagno stics Contacti ng Cust omer Support For help and service, contac t an authorized reselle r or dealer . T o locate a reseller or dealer near you, visit www . hp .co m . ✎ If you take the computer to an authorized rese ller , dealer, or service pro vider for service, [...]

Servi ce Ref ere nce Guide 4 316 7 2 -001 E–1 E Memory Computers equipped with Intel-based processors co me with double data rate sy nchronous dynamic random acce ss memory (DDR2) dual inlin e memory modules (DIMMs). The memory sock ets on the system bo ard can be populated with up to four industry-standard DIMMs. These memory module slots are po[...]