HP (Hewlett-Packard) E0K03UAABA manual

HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC Maintenance and Service Guide[...]

© Copyright 2013 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow log o, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microso[...]

Safety warning notice WARNING! To red uce the possib ility of hea t-related i n juries or of overheating the device, do not place the device directly on your lap or obstruct t he device air vents. Use the device only on a hard, flat surface. Do not allow anot her hard surface, such as an adjoining optional printer, or a soft surface, such as pillow[...]

iv Safety warning notice[...]

Table of contents 1 Product description ............. ............... .............. ............. ............. ................ .............. ...... ... 1 2 External component identification .......... ............ ............. ........... ............ ............. ............ .. 9 Finding your har dware and s oftware informa tion ........ ..[...]

Packagi ng and transp orting gui delines ....... ........................ ........................ 40 Workstatio n guidel ines .............................................................. 40 5 Removal and repla cement procedures for Custom er Self-Repair par ts ............................. 42 Component re placemen t procedur es .................[...]

Hard drive sp ecifica tions ....... ................................ ........................ ............................ .......... . 104 9 Backing up, restoring, and recovering ............ ................... ................ ................... ........ 105 Creating recovery me dia and ba ckups .... ............................... ............[...]

viii[...]

1 Product description Category Description Computer m odels equipped with an AMD processor Computer models equipped with an Intel processor Produc t Name HP ENVY 15 Notebook PC HP ENVY TouchSmart 15 Notebook PC √√ Proces sors ● AMD® A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2 cach e, DDR3, quad core, 35 W) ●[...]

Category Description Computer m odels equipped with an AMD processor Computer models equipped with an Intel processor Proces sors (continued) ● Intel® Quad Core® i7-4900MQ 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4800MQ 2.70- GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.[...]

Category Description Computer m odels equipped with an AMD processor Computer models equipped with an Intel processor Graphics Internal graphics: ● AMD Radeon™ HD 8650G graphics (only on computer models equipped with an AMD A10 processor) ● AMD Radeon HD 8550G graphics (only on computer models equipped with an AMD A8 processor) ● AMD Radeon[...]

Category Description Computer m odels equipped with an AMD processor Computer models equipped with an Intel processor Graphics (continued) Intern al graphics: ● Intel HD Graphics 4600 on computer models equipped with a Quad Core processor ● Intel HD Graphics 4000 on computer models equipped with a Dual Core processor Switchable Discrete Graphic[...]

Category Description Computer m odels equipped with an AMD processor Computer models equipped with an Intel processor Memory Two customer-accessible/upgradable memory module slots Support for DDR3L (1600-MHz) dual channel Support for 16834-MB of system RAM in the following configurations: ● 16834-MB (8192-MB×2) ● 12288-MB (8192-MB+4096-MB) ●[...]

Category Description Computer m odels equipped with an AMD processor Computer models equipped with an Intel processor Audio an d video Quad speakers Subwoofer Dual array digital microphones with appropriate beam-forming, echo- cancellation, noise-suppression software HD Audio Beats Audio Integrated HP TrueVision HD webcam (fixed [no tilt], activity[...]

Category Description Computer m odels equipped with an AMD processor Computer models equipped with an Intel processor Ports ● AC adapter, HP Smart ● Audio-in (mono microphone)/audio- out (stereo headphone) combo jack ● HDMI v1.4 supporting up to 1920×1080 @ 60Hz ● RJ-45 (Ethernet) ● USB: four USB 3.0 ports, one USB 2.0 port √√ Keyboa[...]

Category Description Computer m odels equipped with an AMD processor Computer models equipped with an Intel processor Security Support for the following: ● Security cable lock ● Fingerprint reader with Digital Persona software ● HP SimplePass (only available on computer models equipped with a fingerprint ready) √ Support for the following: [...]

2 External component identification Finding your hardware an d software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c , and then select Control Panel . 2. Select System and Security , and then in the System area, select Device Manager . A list reveals all the devices installe[...]

Display Item Componen t Description (1) Internal display switch Turns off the disp lay and initiates Sleep if the display is closed while the power is on . NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) HP TrueVision HD Webc[...]

Buttons and speakers Item Componen t Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, pres s the button briefly to exit Sleep. CAUTION: Pressing and holding down the power button w[...]

Item Componen t Description (2) Speakers (2) Produce sound. (3) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. Keys Item Componen t Description (1) esc key Reveals system information when pressed in combinat ion with the fn key. (2) fn key Executes frequently used system functions when pr[...]

Lights Item Componen t Description (1) Power ligh t ● White: The computer is on. ● Blinking white: The com puter is in the Sleep state, which is an energy-sav ing mode. The c omputer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-s aving mode that uses the l[...]

Item Componen t Description (4) Caps lock light On: Caps lock is on, which switches th e keys to all capital letters. (5) Fingerprint reader light ● White: The fingerprint authentication was successful. ● Amber: The fingerprint authentication failed. TouchPad Item Componen t Description (1) TouchPad zone Moves the on-screen pointer and selects [...]

Left side Item Componen t Description (1) Security cable slot Attaches an optio nal security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vents (2) Enables airflow to cool internal components. NOTE: The computer f an starts up automaticall[...]

Item Componen t Description (7) Hard drive lig ht ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. (8) Power ligh t ● White: The computer is on. ● Blinking white: The com puter is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the dis pl[...]

Right side Item Componen t Description (1) Audio-out (headphone) jack/Audio- in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal i[...]

Bottom Item Componen t Description (1) Service cover Provides access to th e hard drive bay, the WLAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wir eless devices in your cou[...]

3 Illustrated parts catalog Service tag When ordering pa rts or reques ting information, provide the comp uter serial number and mod el number provided on the service tag . Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphan umeric identifier that is uni[...]

Item Description Function (3) Part number/Product number (p/n) This nu mber provides specif ic information about the product's hardware co mponents. The part number helps a service technician to determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Mo[...]

Computer major components Computer major components 21[...]

Item Component Spare part number (1) Display assembly (includes webcamera/microphone modu le and wireless antenna cables): 15.6-in, BrightView, FHD, LED, TouchScreen display as sembly 720550-001 15.6-in, BrightView, HD, LED, TouchScreen display assembly 720549-001 15.6-in, BrightView, FHD, LED, no n-Tou chScreen display assembly 720552-001 15.6-in,[...]

Item Component Spare part number For use only on computer models equipped with an Intel processor in the United Ki ngdom and Singapore 720244-031 For use on all computer models in the United States 720244-001 Keyboard with pointing stick for use on all computer models in the Unit ed States (includes pointing stick cable) 720242-001 (5) Keyboard shi[...]

Item Component Spare part number For use only on computer models equippe d with the Intel HM87 chipset, the GeForce 750M graphics subsystem, an d the Linux operating system 720569-001 For use only on computer models equippe d with the Intel HM87 chipset, the GeForce 740M graphics subsys tem, and the Win dows 8 Professio nal operating system 720566-[...]

Item Component Spare part number Intel Quad Core i7-4700MQ 2.40-GHz process or (SC turbo up to 3.40-GHz; 1600- MHz FSB, 6.0-MB L3 cache, 47 W) 723521-001 Intel Dual Core i5-3380M 2.90-GHz pro cessor (SC turbo up to 3.60-GHz; 1600-MHz FSB; 3.0-MB L3 cache, 35 W) 708762-001 Intel Dual Core i5-3230M 2.60-GHz pro cessor (SC turbo up to 3.20-GHz; 1600-M[...]

Item Component Spare part number Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models 709848-001 Intel Centrino Wirel ess-N 2230 Combo Adapter for use only on computer models equipped with an Intel processor 670290-001 (20) 24-GB solid-state drive (for use only on co mput er models equipped with an Intel processor) 720564-001 (2[...]

Display assembly subcomponents Item Component Spare part number (1) Display bezel 720535-001 (2) Display hinges (includes left and right hinges, le ft and right hinge co vers, and left and right hinge brackets) 720548-001 (3) Webcam/microphone module (includes webcam/micr ophone module cable and double-sided adhesive) 720273-001 (4) Display panel: [...]

Mass storage devices Item Component Spare part number (1) External DVD±RW Double-Laye r with SuperMulti Drive 659940-001 (2) Ha rd drive (does not include hard drive bracke t or hard drive connector cable): 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 5400-rpm, 9.5-mm 634250-001 500-GB, 5400-rpm, 9.5- and 7.0-mm 683802-001 Hard Drive Hardware Kit , i[...]

Miscellaneous parts Component Spare part n umber AC adapter: 120-W HP Slim AC adapter (PFC, EM, 4.5-mm) fo r use only on computer models equipped with an Intel processor 710415-001 65-W HP Smart AC adapter (non-PFC, 4.5-mm ) for use on all computer models 710412-001 65-W HP Smart AC adapter (non-P FC, EM, 4.5-mm) for use only on computer models equ[...]

Sequential part number listing Spare part number Description 490371-001 Power cord for use on all computer m odels in North Am erica (3-pin, black, 1.83-m) 490371-011 Power cord for use on all computer models in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use on all computer models in Europe (3-pin, black, 1.83-m) 490371-031 Power co[...]

Spare part number Description 683802-001 500-GB, 5400-rpm, SATA, 9.5- and 7.0-m m ha rd drive (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and scre ws are included in the Hard Drive Hardware Kit, spare part number 718432-001. 690020-001 R alink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Comb[...]

Spare part number Description 720235-001 Fan (includes cable) 720242-001 Keyboard wit h pointing stick for use on all comp uter models in the United St ates (includes keyboard cable and pointing stick cable) 720244-001 Keyboard wit h backlight for use on all comput er models in the United States (includes backlig ht cable and keyboard cable) 720244[...]

Spare part number Description 720244-DB1 Keyboard with backlight for use o n all comput er models in Canada (includes backlight cable and keyboard cable) 720244-DH1 Keyboard with backlight for use only on co mputer models equipped with an Intel processor in Denmark, Finland, and Norway (inclu des backlight cable and keyboard cable) 720244-FL1 Keybo[...]

Spare part number Description 720553-001 Po wer button board (includes cable) 720554-001 Connector board for use only on comput er models equipped with an Intel processor and a graphics subsystem with UMA memory (includes 2 cables) 720555-001 Service cover 720556-001 15.6-in, BrightView, HD, LED, non-TouchScreen display panel 720557-001 15.6-in, Br[...]

Spare part number Description 720568-601 System board for us e only on computer models equipped with the Intel HM77 chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system (includes replacement material) 720569-001 System board for us e only on computer models equipped with the Intel HM87 chipset, the GeForce [...]

Spare part number Description 723523-001 Intel Quad Core i7-4900MQ 2.80-GHz proces so r (SC turbo up to 3.80-GHz; 1600-M Hz FSB, 8.0- MB L3 cache, 47 W; includes replacem ent thermal material) 723524-001 Intel Quad Core i7-4800MQ 2.70-GHz proces so r (SC turbo up to 3.70-GHz; 1600-M Hz FSB, 6.0- MB L3 cache, 47 W; includes replacem ent thermal mate[...]

4 Removal and replacement procedures preliminary requirements Tools required You will need the fo llowing tools to comple te the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include so me of the considerations that you mu[...]

Cables and connectors CAUTION: When servi cing the computer, be sure that cabl es are placed in their proper locations during the reassembly proc ess. Improper cable placement can da mage the computer. Cables must be handled with extreme care to avoi d damage. Apply only the te nsion required to unseat or seat the cables during remova l and inserti[...]

Grounding guidelines Electrostatic discharge damage Electronic components are sensi tiv e to electrostatic discharge (ESD). Circuitr y design and s tructure determine the degree of sensi tivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device par ameters or melt sili[...]

Packaging and transp orting guidelines Follow these grounding guidelin es when packaging and transporting equipment: ● To avoid hand contact, transport produc ts in static-safe tubes, bags, or box es. ● Protect ESD-sensitive parts and as se mblies with conductive or ap proved containers or packaging. ● Keep ESD-sensitive parts in their contai[...]

Equipment guidelines Grounding equipment must include eith er a wrist st rap or a foot strap at a grou nded workstation. ● When seated, wear a wrist strap co nnected to a gr ounded system. Wrist straps ar e flexible straps with a minimum of one megohm ±1 0% resistance in the ground co rds. To provide proper g round, wear a strap snugly against t[...]

5 Removal and replacement procedures for Customer Self- Repair parts NOTE: The Customer Self-Repair program is not avail able in all locations. Installing a part not supported by the Custom er Self-Repair program ma y void your warranty. Check your warranty to determine if Customer Self-Repair is suppo rted in your location. Component replacement p[...]

Battery Description Spare part n umber 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710417-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710416-001 Before removing the battery, follow these steps: 1. Turn off the computer. If yo u are unsure whether the comp uter is off or in Hi bernation, turn the computer on, and then shut it down through the operating sy[...]

Solid-state drive NOTE: This section applies only to co mputer models equippe d with an Intel processor. Description Spare part n umber 24-GB solid-state drive 720564-001 Before removing the solid-s tate drive, follow these st eps: 1. Turn off the computer. If yo u are unsure whether the comp uter is off or in Hi bernation, turn the computer on, an[...]

5. Remove the solid-state drive (2) by pulling the drive away from the slot a t an angle. Reverse this procedure to install the soli d-state drive. WLAN module Description Spare part n umber Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter f[...]

Before removing the WLAN module , follow these steps: 1. Turn off the computer. If yo u are unsure whether the comp uter is off or in Hi bernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from t he computer by un plugging the power cord from the computer. 3. Disconnect all external devices f[...]

Reverse this procedure to install the WLAN module. Hard drive Description Spare part n umber 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 5400-rpm, 9.5-mm 634250-001 500-GB, 5400-rpm, 9.5- and 7.0-mm 683802-001 Before removing the har d drive, follow th ese steps: 1. Turn off the computer. If yo u are unsure whether the comp uter is off or in Hi berna[...]

3. Lift up on the hard drive tab (4) to remove t he hard driv e from the hard dr ive bay. 4. If it is necessary to disassemble the hard driv e, perform the followin g steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector cable (1) from the hard drive. c. Spread the left and right sides (2) of the ha[...]

Reverse this procedure to install the RTC battery. Memory module Description Spare part n umber 8-GB (PC3L, 12800, 1600-MHz) 693374-001 4-GB (PC3L, 12800, 1600-MHz) 691740-001 2-GB (PC3L, 12800, 1600-MHz) 691739-001 Update BIOS before adding memory modules Before adding new memory, ma ke sur e you update the comp uter to the latest BIOS. CAUTION: F[...]

4. Click the l ink for the comput er model. 5. Select the operating system, an d then click Next . 6. Under Step 2: Sele ct a Download , click the BIOS link. 7. Click the li nk for the most recent BIOS. 8. Click the Download button, and then follow th e on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off the com[...]

3. Remove the memory module (2) by pulling the module away fr om the slot at an angl e. Reverse this procedure to install a memory module. Component replacement proced ures 51[...]

6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing thes e parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement proced ures for Author[...]

NOTE: If the computer is equipped with a n AMD processor, complete st eps 1 through 3 to remove the RTC battery. If the computer is equipped with an Intel proces sor, complete step 4 to re move the RTC battery. 1. Disconnect the RTC battery cable (1) from the system board. 2. Detach the RTC battery (2) from the ba se enclosure. (T he RTC battery is[...]

4. Use a thin, non-co nductive tool (1) to remove the disc cell RTC battery (2) from the socket on the system board. Reverse this procedure to install the RTC battery. Wh en insta lling the disc ce ll RT C battery, make sure the “+” sign faces up. 54 Chapter 6 Removal and replacement proced ures for Authorized Se rvice Provider parts[...]

Base enclosure Description Spare part n umber Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) 720534-001 Before removing the bas e enclosure, follow these st eps: 1. Turn off the computer. If yo u are unsure whether the comp uter is off or in Hi bernation, turn the computer on, and then shut it do[...]

3. Remove the following screws: (1) Two Phillips PM2.5×4.5 screws unde r the fron t edge of the service cove r (2) Three Phillips PM2.5×3.0 screws in the hard drive bay (3) Seven Phillips PM1.5×2.0 screws in the battery bay 56 Chapter 6 Removal and replacement proced ures for Authorized Se rvice Provider parts[...]

4. Remove the base enclosure. Reverse this procedure to install the base enclosu re. Display assembly NOTE: The TouchScreen disp lay assembly is spared only at the component level. The non- TouchScreen display as sembly is spared at both the componen t and the subcomponent level. For more display ass embly spare part informati on, see the individua[...]

3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43 ), and then remove th e following components: a. Solid-state drive (s ee Solid-state drive on page 44 ) b. Hard drive (see Hard drive on page 47 ) c. Base encl osure (s ee Base encl osure on page 55 ) Remove the display assembly: 1. Release the wirel[...]

5. Remove the following screws th at secure the display assembly to the top co ver: (1) Three Phillips PM2.5×4.5 screws (two on the left hinge, one on the right hinge) (2) One Phillips PM2.5×6.5 screw on the right hinge (3) One Phillips PM2.0×2.5 screw securing the ground loop on the right hinge 6. Open the display hinges as far as they will ope[...]

7. Remove the disp lay assembly (2) from the computer. 8. If it is necessary to replace the disp lay bezel or any of the display assembly subcomponent s: a. Remove the two screw covers (1) and the four Phillips PM 2.5×3.2 broad head screws (2) that secure the display beze l to the display assembly. The screw covers are available in the Rubb er Kit[...]

c. Remove the display bezel (4) . The display bezel is available us ing spare part number 720535 -001. 9. If it is necessary to repl ace the display hinge cover: a. Remove the fo ur Phillips PM2.0×2. 9 screws (1) that secure the display hinge covers to the display enclosure. b. Remove the display hinge covers (2) . The display hinge covers are ava[...]

10. If it is necessary to re place the di splay panel: a. Remove the fo ur Phillips PM2.0×2. 9 screws (1) that secure the display panel to the display enclosure. b. Lift the display panel (2 ) straight up and remov e it from the displ ay enclosure. The display panel is available usin g spare pa rt number s 720557-001 (15.6-in, BrightView, FHD, LED[...]

b. Release the adhe sive strip (1) that secures the display panel ca ble to the display panel, and then disconnect t he display panel cable (2) from the display panel. c. Remove the display panel cable. The display panel cable is availa ble using spare part number 720536-0 01. 12. If it is necessary to replace the display hing es and brackets: a. R[...]

d. Remove the left and righ t display hinge brackets (2) . The display hinge brackets are availabl e using spare part number 7205 48-001. 13. If it is necessary to replac e the webcam/microphone module: CAUTION: Handle the webcam/mic rophone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully.[...]

b. Detach the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the d isplay enclosure with double- sided adhesive.) c. Remove the wireless antenna. The wireless ante nna are available using spare part number 720532- 001. Reverse this procedure to reassemble and install the display asse[...]

Remove the fan: 1. Disconnect the fan cable (1) from the system board. 2. Remove the two Phillip s PM2.5×4.5 s crews (2) that secure the fan to the top cover. 3. Remove the fan (3) . Reverse this procedure to install the fan. System board NOTE: The system board sp are part kit includes re placement thermal material. Description Spare part n umber [...]

Description Spare part n umber For use only on computer models equipped with an AMD processor, a graphics subsystem with UMA memory, and the Linux operating system 720577-001 For use only on computer models equipped with the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Window s 8 Professional operating system 720569-601 For use [...]

3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43 ), and then remove th e following components: a. Solid-state drive (s ee Solid-state drive on page 44 ) b. Hard drive (see Hard drive on page 47 ) c. Base encl osure (s ee Base encl osure on page 55 ) d. Display assembly (see Display assembly on page[...]

Remove the system board: 1. Disconnect the following c ables from the system b oard: (1) Fingerprint reader board ribbon cable (2) Connector board cable (3) Connector board ribbon cable (4) Power connector cable (5) Display panel ribbon cable (6) Webcam/microphone module cable (7) Wireless antenna cabl es Component replacement proced ures 69[...]

2. Disconnect the following c ables from the system b oard: (1) Rear speaker cable (2) Subwoofer cable (3) Front speaker cable (4) TouchPad ribbon ca ble (5) Keyboard ribbon cable (6) Power button board rib bon cable 70 Chapter 6 Removal and replacement proced ures for Authorized Se rvice Provider parts[...]

3. Remove the nine Phi llips PM2.0×2.9 screws tha t secure the syst em board to the top cover. 4. Lift the left side of the system boar d (1) until it rests at an angle. 5. Remove the system board (2) by sliding it up and to the left an angle. Reverse this procedure to install the sy stem board. Component replacement proced ures 71[...]

Heat sink NOTE: The heat sink spa re part kit includes replac ement thermal material. Description Spare part n umber For use only on computer models equipped with an AM D processor 720576-001 For use only on computer models equipped wi th the Intel HM87 chipset and a GeForce 750M graphics subsystem 720542-001 For use only on computer models equippe[...]

3. Remove the heat sink (4) . NOTE: Due to the adhesive quality of the thermal ma terial located between the heat sink and the system board components, i t may be necessary to move the heat sink from side to side to detach it . NOTE: Steps 4 and 5 apply to computer models equippe d with an Intel processor and a graphics subsystem wi th discrete mem[...]

5. Remove the heat sink (2) . NOTE: Due to the adhesive quality of the thermal ma terial located between the heat sink and the system board components, i t may be necessary to move the heat sink from side to side to detach it . NOTE: Steps 6 and 7 apply to computer models equipped wit h a graphics subsystem with UMA memory. 6. Following the 1 throu[...]

7. Remove the heat sink (2) . NOTE: Due to the adhesive quality of the thermal ma terial located between the heat sink and the system board components, i t may be necessary to move the heat sink from side to side to detach it . NOTE: The thermal material must be thoroughly cleane d from the surfaces of the heat sink and the system board c omponents[...]

76 Chapter 6 Removal and replacement proced ures for Authorized Se rvice Provider parts[...]

Reverse this procedure to install the heat sink. Processor NOTE: The processor spare p art kit includes replac ement thermal material. Description Spare part n umber AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4 .0- MB L2 cache, DDR3, quad core, 35 W) 713548-001 AMD A8-5550M 2.10 -GHz processor (turbo up to 3 .10-GHz; 1600[...]

Description Spare part n umber Intel Quad Core i7-4700MQ 2.40-GHz process or (SC turbo up to 3.40-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 47 W) 723521-001 Intel Dual Core i5-3380M 2.90-GHz process or (SC turbo up to 3.60-GHz; 1600-MHz FSB; 3.0- MB L3 cache, 35 W) 708762-001 Intel Dual Core i5-3230M 2.60-GHz process or (SC turbo up to 3.20-GHz; 1600-MHz[...]

2. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the proces sor must be aligned with the triangle icon e mbossed on the processor socket when you install the proces sor. Reverse this procedure to install the processor. Component replacement proced ures 79[...]

Connector board Description Spare part n umber For use only on computer models equipped with an AM D processor 720579-001 For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory 723372-001 For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory [...]

4. Detach the connector bo ard ribbon cable (5) from the base enclosur e. (The connector board ribbon cable is attached to the to p cover with doub le-sided t ape.) 5. Remove the three Phillips PM2.0×2.9 screws (1) that secure the connect or board to the top cov er. 6. Lift the right side of the connector board (2) until it rests at an angle. 7. R[...]

Power connector cable Description Spare part n umber For use on all computer models equipped w ith a graphics subsystem with UMA memory 720537-001 For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory 720538-001 Before removing the power connector cable, follow these step s: 1. Turn off the c[...]

Reverse this procedure to install the power connector ca ble. Subwoofer Description Spare part n umber Subwoofer (includes cabl e and 3 isolators) 720563-001 Before removing the subwoo fer, follow these steps: 1. Turn off the computer. If yo u are unsure whether the comp uter is off or in Hi bernation, turn the computer on, and then shut it down th[...]

3. Remove the subwoofer (3) . NOTE: The subwoofer in cludes three rubber isol ators (4) . These isola tors are crucia l to the performance of the subwoof er. Reverse this procedure to install the subwoofer. 84 Chapter 6 Removal and replacement proced ures for Authorized Se rvice Provider parts[...]

Rear speakers Description Spare part n umber Rear speakers (include left and right rear speakers, 2 cables, and 4 isolators) 7205 61-001 Before removing the rear speakers , follow these steps: 1. Turn off the computer. If yo u are unsure whether the comp uter is off or in Hi bernation, turn the computer on, and then shut it down through the operati[...]

4. Remove the rear speakers (4) . NOTE: The rear speakers includes four rubber isolato rs (5) . These isolators are cr ucial to the performanc e of the rear s peakers. Reverse this procedure to install the rear speakers. 86 Chapter 6 Removal and replacement proced ures for Authorized Se rvice Provider parts[...]

Fingerprint reader board Description Spare part n umber Fingerprint reader board (inclu des bracket and cable) 720543-001 Before removing the fingerprint re ade r board, fol low th ese steps: 1. Turn off the computer. If yo u are unsure whether the comp uter is off or in Hi bernation, turn the computer on, and then shut it down through the operatin[...]

5. Remove the fingerprint reader board (5) and cable. Reverse this procedure to instal l the fingerprint reader board. Front speakers Description Spare part n umber Front speakers (include left and right front speakers, 2 cables, and 4 isolators) 720562-001 Before removing the front speakers, f ollow these steps: 1. Turn off the computer. If yo u a[...]

Remove the front speakers: 1. Release the front speaker cabl es from the clips (1) and routing channel built into the TouchPad. 2. Remove the four Philli ps PM2.5× 6.2 screws (2) that secure the front speakers to the top cover. 3. Remove the front speakers (3 ) . NOTE: The front speakers includes fo ur rubber isolato rs (4) . These is olators are [...]

TouchPad assembly Description Spare part n umber TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, and cables) 722972-001 Before removing the TouchPad, follow these steps: 1. Turn off the computer. If yo u are unsure whether the comp uter is off or in Hi bernation, turn the computer on, and then shut it down through the[...]

2. Remove the TouchPad bracket (2) . 3. Release the tw o pieces of g rounding tape (1) that connect the TouchPad to the top cover. 4. Remove the four Phillips PM2.5×2.5 broad head screws (2) that secure the TouchPad to the top cove r. NOTE: The second an d third screws include two rubber washers (3) . These washers are crucial to the performance o[...]

6. Slide the TouchPad (5) toward the back of the top cover, and t hen lift the TouchPad straight up and remove it. Reverse this procedure to install the TouchPad. 92 Chapter 6 Removal and replacement proced ures for Authorized Se rvice Provider parts[...]

Power button board Description Spare part n umber Power button board (includes cable) 720553-001 Before removing the powe r button board, follow these s teps: 1. Turn off the computer. If yo u are unsure whether the comp uter is off or in Hi bernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power[...]

4. Remove the power button board (4) . Reverse this procedure to install the power button board. 94 Chapter 6 Removal and replacement proced ures for Authorized Se rvice Provider parts[...]

Keyboard NOTE: The keyboard sp are part kit includ es a keyboard cable. For use in country/re gion Spare part number Keyboard with backlight (i ncludes backlight cable): For use only on computer models equipped with an Intel processor in Belgium 720244-A41 F or use only on computer models equipped with an Intel processor in Portugal 720244-131 For [...]

Before removing the keybo ard, follow these steps: 1. Turn off the computer. If yo u are unsure whether the comp uter is off or in Hi bernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from t he computer by un plugging the power cord from the computer. 3. Disconnect all external devices from[...]

3. Remove the keyboard shield (3) . CAUTION: When removing the keybo ard shield, make sure the keyboard cab le and backlight cable are not dam aged when bein g released th r ough the opening in th e keyboard shield. The keyboard shield is available usin g spare part number . 4. Partially open the computer. 5. Insert a thin tool into the ke yboard r[...]

9. Remove the keyboard (3) . Reverse this procedure to install the keyboard. 98 Chapter 6 Removal and replacement proced ures for Authorized Se rvice Provider parts[...]

7 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input /Output System (BIOS) , controls communication between all the input and output device s on the system (such a s disk drives , display, keyboard, mouse, and printer). Setup Utility (BIOS) includes s ettings for the type s of device s inst alled, the startup sequence o[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to t he comput er or an unsuccessful installation, download and install a BIOS update only when the computer is connect ed to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional doc[...]

Using System Diagnostics To start System Diagnostics: 1. Turn on or restart the co mputer, quickly pre ss esc , and then press f2 . 2. Click the diagn ostic test you want to run, and then follo w the on-s creen instructio ns. NOTE: If you need to st op a diagnostic test while it is running, p ress esc . Using System Diagnostics 101[...]

8 Specifications Computer specifications Metric U.S. Dimensions HP ENVY TouchSmart 15 Notebook PC Width 37.95 cm 14.94 in Depth 25.07 c m 9.87 in Height (front to rear) 1.89 to 2.99 cm 0.74 to 1.18 in Weight 2.76 kg 6.08 lbs HP EN VY 15 No tebook P C Width 37.95 cm 14.94 in Depth 25.07 c m 9.87 in Height (front to rear) 1.69 to 2.79 cm 0.67 to 1.10[...]

Metric U.S. Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards spec ify thermal limits for plastic surfaces . The device operates well within this range of temperatures. 15.6-inch display specifications Metric U.S. Dimensions Height 19.60 cm 7.72 in Width 34.70 cm 13.66 in Diagonal 39.80 cm 15.67 in Number [...]

Hard drive specifications 1 -TB, 5400-rpm* 7 50-GB, 5400-rp m** 500-GB, 5400-r pm** Dimensions Height 9.5 mm 9.5 mm 9.5 and 7.0 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 m m 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA secu[...]

9 Backing up, restoring, and recovering Your computer inclu des tools provided by HP an d the operating syste m to help you safeguard your information an d retrieve it if you ever need to. Th ese tools will help you return y our computer to a proper working state or even back to the orig inal factory state, all with simple steps. This chapter provi[...]

Creating recovery media and backups Recovery after a syste m failure is only as good as your most recent backup. 1. After you succe ssfully set up the compu ter, create HP Recovery med ia. This step creates a backup of the HP Recovery partition on the computer. Th e bac kup can be us ed to reinstall the ori ginal operating system i n cases where th[...]

Creating HP Recovery media HP Recovery Manager is a software program that offers a way to creat e recovery media after you successfully set up the computer. HP Recovery medi a can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the orig inal operating system and the software programs installed at t[...]

Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your per sonal fi les and data, you can use Windows File History to restore your informa tion from the ba ckups you c reated. For more informatio n and steps for using File [...]

For more information, see Removing the HP Recovery partition on pa ge 112 . Using Windows Refresh for quick and easy recovery When your compute r is not working pr operly and yo u ne ed to regain system stability, the Windows Refresh option allows you to start fres h and keep what is important to you. IMPORTANT: Refresh removes any tradi tional app[...]

To use the Start screen: 1. From the Start screen, point to the upper-right or lower-r ight corner of the screen to reveal the char ms. 2. Click Settings . 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove eve rything and reinstall Windows , select Get started [...]

Using the HP Recovery partition to recover a minimized image (select models only) The HP Recovery partition (select models only) al lows you to perform a minimized image recovery without the need for recovery di scs or a recovery US B fla sh drive. This type of recovery can only b e used if the hard drive is still working. To start HP Recovery Mana[...]

4. Select the optical drive or USB fl ash drive you want to boot from. 5. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software a llows you to remove the HP Reco very partition to free up hard drive space. IMPORTANT: Removing the HP Reco very partition mean s you can no longer us e Windows Refr esh, the [...]

10 Power cord set requirements The wide-range input fe ature of the computer permit s it to operat e from any line volt age from 100 t o 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set in cluded with the computer meets the requ irements for use in the country or region where the equipment is purchased. Power cord sets for [...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Swede[...]

11 Recycling When a non-rechargeable or rech argeable battery ha s reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal . HP encourages cus tomers to recycle used electron ic hardware, HP original print cartridges, and rechargeable batte[...]

Index A AC adapter light 17 AC adapter, spare p art numbers 29, 31 action keys 12 antenna locations 10 removal 64 spare part number 27, 33, 65 Antenna Kit, spare pa rt number 27, 33 audio, product desc ription 6 audio-in jack 17 audio-out jack 17 B base enclosure removal 55 spare part number 25, 33, 55 battery removal 43 spare part numbers 26, 31, [...]

removal 47 spare part numbers 26, 28, 30, 31, 47 specifications 104 hard drive brac ket illustrated 28 removal 48 hard drive connector cable illustrated 28 removal 48 Hard Drive Hardware Kit contents 28 spare part number 26, 28, 33 hard drive light 16 HDMI port 15 HDMI-to-VGA adapter, spare part number 29, 31 headphone jack 17 heat sink removal 72 [...]

product name 1 security 8 serviceability 8 solid-sta te drive 5 video 6 wireless 6 product name 1 R rear speake rs removal 85 spare part number 23, 34, 85 removal/replacement procedures 42, 52 right-side components 17 RJ-45 (network) jack 17 RJ-45 (network) jack status light 17 RTC battery removal 52 spare part numbers 25, 30, 31, 52 rubber feet re[...]