HP (Hewlett-Packard) ENVY 5660 manual

HP ENVY 5660 e-All-in-One series[...]

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Table of contents 1 How do I? ..... ............. .......... .............. ................. .......... .............. ............. .............. ................ .............. ............. . 1 2 Get started ........ .......... .......... ........... ......... ... .......... .......... .......... .......... ........ ........... .............. [...]

5 Copy and scan .... .......... ............ ............ ........ ..... ........... .......... .......... ............ ............ ... ............. ........... ........... 39 Copy d ocuments . ............ ............. ................ ...... . .............. ............. ............ ................ ....... . ............. ... 40 Scan ... ..[...]

Check c artridge access do or ........ ............. .............. .......... ............. ........... ............... ............. . ...... .... 109 Ink cartridge problem ..... ............... ............... ...... .......... ............... ............ ............... ........... ........... ..... 110 Paper size mismatch ... .......... .....[...]

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1 How do I? Learn h ow to use y our HP ENV Y 5660 ser ies ● Get start ed on page 2 ● Print on page 20 ● Use Web Services on p age 29 ● Copy and scan on page 39 ● Work with cartridges on p age 47 ● Connect Your Printer on page 56 ● Technical information on page 90 ● Solve a problem on page 66 ENWW 1[...]

2 Get started This section contains the fol lowing topics: ● Printer parts ● Control panel an d status lights ● Paper basics ● Load media ● Load original ● Open the HP printer software (Windows) ● Sleep mode ● Auto-Off ● Accessibility 2 Chapter 2 Get started ENWW[...]

Printer parts Front view Figure 2-1 Front and top views of HP E NVY 5660 e-All-in-O ne series Feature Description 1 Lid 2 Lid-backing 3 Scanner glass 4 Printer model name 5 Cartridge access door 6 Memory device area 7 Cartridge access area 8 Ink cartridges 9 Photo tray 10 On button (also referred to as the Power button) 11 Wireless status light 12 [...]

Back view Figure 2-2 Rear view of HP ENVY 5 660 e-All-in-O ne series Feature Description 1 Power connection. Use only the power cord supplied by HP. 2 Power light. The green light indic ates the pow er cord is instal led correctly. 3 Rear USB port 4 Chapter 2 Get started ENWW[...]

Control panel and status lights Overview of buttons and lights The following diagram and related t able provide s a quick re fere nce to the printer control panel features. Label Name and Description 1 Wireless light: Indicates the status of the printer wirele ss co nnection. ● Solid blue light indicates tha t wireless connection has been es tabl[...]

Control panel display icons Icon Purpose Copy : Opens the Copy men u where you can select a copy type or change the copy setti ngs. Scan : Opens the Scan menu where you can select a destination for your scan. HP Printables : Provides a quick and easy way to access and print information from the web, such as coupons, coloring pages, puzzles, and mor[...]

Icon Purpose ECO icon: Displays a screen where you can configure some of the printer environmental features. Ink icon: Shows estimated ink le vels by cartridge. Displays a w arning symbol if the ink level is less than the minimum expected ink level. NOTE: Ink level warnings and indicato rs provide estimates for plannin g purpo ses only. When you re[...]

Paper basics The print er is design ed to work we ll with most t ypes of offic e paper. It i s best to test a var iety of pr int paper types before buyin g large quantities. Use H P paper for op timu m print qualit y. Visit th e HP website at www.hp.com for more informa t ion about HP paper. HP recommends plain papers with the ColorLok logo for pri[...]

use this paper with any inkjet p rinter. It is availab le in glos sy finish in several sizes, including A4, 8.5 x 11 inches, and 10 x 1 5 cm (4 x 6 inc hes). It is a cid-fre e for l onger lasting documents. ● HP Photo Value Pac ks HP Photo Value Packs conveniently package original HP ink cart r idges and HP Advanced P hoto Paper to s ave you time[...]

Order HP paper supplies The print er is designed to work well w ith most type s of office paper. Use HP paper for optimum print quality. To order HP papers a nd other supplies, go to www.hp.c om . At this time, some portions of the HP website are available in Eng lish only. HP recommends plain papers wi th t he ColorLo k logo for printing and copyi[...]

Load media Select a pap er size to c ontinue. To load small-s ize paper 1. Pull out the photo tray. If you do not see the photo tra y, remove t he output t ray from t he printer. 2. Load paper. ● Insert a stack of p hoto paper int o the photo tray print side do wn. ● Slide the photo paper f orward until it stops. 3. Push the photo tray back in.[...]

2. Load paper. ● Insert a stack of paper into the p aper tray with the short edge forward and the print si de down. ● Slide the paper fo rw ard until it stops. ● Slide the paper-width guides in wa rd until th ey stop a t the edge s of the paper. 3. Push the p aper tray back in. 4. Change or ret ain the paper se ttings on the p rinter display.[...]

● Insert a stack of paper into the p aper tray with the short edge forward and the print si de down. ● Slide the paper fo rw ard until it stops. ● Slide the paper-width guides in wa rd until th ey stop a t the edge s of the paper. 4. Push the p aper tray back in. 5. Change or ret ain the paper se ttings on the p rinter display. To load envelo[...]

● Slide a stack of envelopes inward until i t stops. ● Slide the paper-width guides in wa rd against the stack of enve lo pes until they stop. 3. Push the p aper tray back in. 4. Change or ret ain the paper se ttings on the p rinter display. 14 Chapter 2 Get started ENWW[...]

Load original To load original on the sca nner glass 1. Lift the scanner lid. 2. Load the original print side down o n the righ t front corne r of the glass. 3. Close the scanner lid. ENWW Load original 15[...]

Open the HP printer software (Windows) After installing the HP printer s oftware, depending o n your ope rating system, do one of t he following: ● Windows 8.1 : Click the do wn arrow in low er left corn er of the S tart scre en , and t hen select the printer name. ● Windows 8 : Right-click an empty area o n the Start scre en, click All Apps on[...]

Sleep mode ● Power usage is reduc ed while in the Sleep m ode. ● After initial setup of printer, the printer wil l enter the Slee p mode after five min utes of inactivity. ● The time to the Sle ep mode can b e changed from th e control pane l. To set the Sl eep mode time 1. From the Home screen, touch ( Setup ). 2. Touch Preferences . 3. Scro[...]

Auto-Off Auto-Off is auto matically enabled by de fault when you turn on t he p rinter. When Aut o-Off is enabled, the printe r will automat ically tur n off after 2 hours of in acti vity to help redu ce energy u se. Auto-Off turns the printe r off complet ely, so you must use the O n button t o turn the printe r back on. Even when Auto-Off is disa[...]

Accessibility The printer provides a n umber of features that make it accessib le for people wit h disabilities. Visual The HP software provided with th e printer is accessible for use rs with visual impai rments or low vision by using your operating system's accessibility options and feat ures. The software also suppo rts most assistive techn[...]

3P r i n t Most print settings are automatic ally handled b y the soft ware a ppl ication. Change the settings manually only when you want to c hange print quality, p rint on s peci fic types of pap er, or use special features. This section contains the fol lowing topics: ● Print photos ● Print documents ● Print on both sides (duplexin g) ●[...]

Print photos Make sure photo paper is lo aded into the photo tray. To print photos from a memo ry device 1. Insert a memory device into the slot. 2. On the p rinter dis play, select a photo tha t you wan t to print a nd touch Continu e . 3. Specify the number of photos to print. 4. Touch ( Edit ) to change brightness, crop, or rotate the select ed [...]

To print a photo fro m the computer (OS X) 1. Load paper in th e tray. Fo r more information, see Load media on page 11 . 2. From the File menu in your sof tware, choose Print . 3. Make sure yo ur printer is selected. 4. Set the print options. If you do not see options on th e Print dial og, click Show De tails . NOTE: The following options are ava[...]

Print documents Make sure paper is loaded into the paper tray. To print a d ocument 1. From your software, select Print . 2. Make sure yo ur printer is selected. 3. Click the button that opens the Properties dialog box. Depending on yo ur software app lication, this button might be ca lled Properties , Opti ons , Printer Setup , Printer Properties [...]

Print on both sides (duplexing) To print on both sides o f the page You can print on both side s of a sheet of paper automatically b y using the automatic two-sided printing mechanism (duple xer). 1. From your software, select Print . 2. Make sure yo ur printer is selected. 3. Click the button that opens the Properties dialog box. Depending on yo u[...]

Print with AirPrint Printing using Apple’s AirPrint is sup ported for iOS 4.2 and Ma c OS X 10.7 or later. Use AirPrint to print wire lessly to th e printer fro m an iPad (i OS 4.2), iPho ne (3GS or late r), or iPod touch (third generation or late r) in the following mobi le applications: ● Mail ● Photos ● Safari ● Supported third-party a[...]

Print using the maximum dpi Use maximum dots per inch (dpi) mode to print high-quali ty, sha rp images on photo paper. Printing in maximum dpi ta kes longer th an printing w ith other s e ttings and requires a large amou nt of disk space. To print in maxi mum dpi mode 1. From your software, select Print . 2. Make sure yo ur printer is selected. 3. [...]

Tips for print success Use the following tips to print successfully. Tips for p rinting fro m a compute r For more information on printing d ocuments, photos, or envelope s from a computer, us e the f ollowing links to operating-system specific instructions. ● Learn how to print photos saved on your computer. Click here to go o nline for more inf[...]

◦ Windows 8.1 : Click the down arro w in lower l eft corner of the Start screen , and then select the printer name. ◦ Windows 8 : On the Start screen, right-click an e mp ty area on the screen, click All Apps on the app bar, and then click the icon with the printer's name. ◦ Windows 7 , Windows Vista , and Windows XP : From the computer [...]

4 Use Web Services ● What are Web Ser vices? ● Set up Web Services ● Print with HP ePrint ● Use HP Printable s ● Use the HP Connected web site ● Remove Web Services ● Tips for using Web Services ENWW 29[...]

What are Web Services? ePrint ● ePrint is a free service f rom HP tha t allows you to print to your HP ePrint-e nabled printer anytime, from any locat ion. It's as simp le as sending an e mail to the email address a ssigned to your pr inter whe n you ena ble Web Services on the printe r. No sp ecial drivers or software are needed. If you can[...]

Set up Web Services Before y ou set up Web Services, make sure yo ur printer is conne cted to th e Internet using wireless connection. To set up Web Se rvices, use one of the following m ethods. To set up Web Services using the printer control panel 1. From the prin ter contr ol panel disp lay, touch Setup . 2. Touch Web Services Setup . 3. Touch A[...]

4. In the Web Services Set tings section, click Setup , click Continue , and f ollow the on- screen instructions to acce pt the terms of use. 5. If prompted , choose to allow the prin ter to chec k for and ins ta ll printer updates. NOTE: If a printer update is availabl e, the printer will download and ins tall the upda te, and the n restart. You w[...]

Print with HP ePrint HP ePrint is a free ser vice from HP th at allows yo u to print to your HP ePrint-en abled printer anywhere you can send an emai l. J ust send your doc umen ts and ph otos to the email address assigned to your printer w hen yo u enable Web Services. No addit iona l drivers or software are needed. ● Your printer need s to have[...]

NOTE: The email will be print ed once it is receiv ed. As with any emai l, there is no guara ntee when or whether it will be re ceived. You can check the print status on HP Connected ( www.hpconnected.com ). NOTE: Documents printed with ePrint may appear different from the origi nal. Style , formatting, and text flow may differ f rom the or iginal [...]

Use HP Printables Print pages fr om the web , without using a computer, by setting up HP Printables, a free service from HP. You can print coloring pages , calendars, puzzles, reci pes, maps, and more, depen ding on the apps available in your country/re gion. Go to the HP Connected we bsite for more inf ormatio n and specifi c terms and cond itions[...]

Use the HP Connected website Use HP’s free HP Connected websit e to set up inc reased security for HP ePrint, and specify the email addresses that a re allowed to send email to your printer. Yo u can also get product up dates, more apps, and other f ree services . Go to the HP Connected we bsite for more inf ormatio n and specifi c terms and cond[...]

Remove Web Services To remove Web Services 1. From the prin ter contr ol panel disp lay, touch ( ePrint ), and then touc h ( Web Services Settings ). 2. Touch Remov e Web Ser vices . ENWW Remove Web Services 37[...]

Tips for using Web Services Use the following tips to print apps a nd use HP ePrint. Tips for printing apps an d using HP ePrint ● Learn how to share your photos on line and order prints. Click here to g o online for more information . ● Learn about apps for prin ting reci pes, c oupons, and other c onte nt from the web, simply and easily. Clic[...]

5 Copy and scan ● Copy documents ● Scan ● Tips for copy and scan success ENWW 39[...]

Copy documents The Copy me nu on the printer disp lay allo ws you to easily select nu mber of copies and color or black and white for copying on plain paper. You can also easily acces s advanc ed settings, such as changing the paper ty pe and size, adjusting the dar kness of the copy, and resizin g the copy. Make a 1-s ided copy 1. Load the origina[...]

Scan You can sca n documents, photos, and other paper t ypes, and send them to a variety of destina tions, such as a computer or an email recip ient. When scanning documents with the HP printer software, you can s can to a format th at can be searched and edited. NOTE: Some scan functions ar e only available after you have installed the HP prin ter[...]

4. Choose the type of sc an shortcut you wa nt. 5. Touch Start Scan . To scan an original from HP p rinter software (Windows) 1. Load the original print side down o n the righ t front corne r of the scanner glass. 2. Click the Print & Scan tab. 3. In the Scan area, cli ck Scan a Document or Photo . 4. Select the type of scan that you want from [...]

Scan to Email The Scan-to-Email App is an appl i cation that a llows you to qu ic kly scan and email photos or documents to the speci fied recip ients directly from your HP e-A ll-in-One printer. Y ou can set up your email addres ses, log in to your acc ounts with th e given PIN co d es, and then scan a nd email your documents. This section contain[...]

5. Select your scan type by to uching Photo or Docu ment . 6. For photos, select the can settings, and touch Continue . For documents, continue with the next step. 7. To add or remove recipients, to uch Modify Recipient(s) , and when finished tou ch Done . 8. Verify the email informatio n and touch Continue . 9. Touch Scan to Email . 10. Touch OK w[...]

To scan using Websca n Scanning using Webscan offers b asic scan options. For additiona l sca n options or functionality, scan from the HP printer software. 1. Load the original print side down o n the righ t front corne r of the scanner glass. 2. Open the embedde d web server. For more information, see Ope n the embedded Web server on page 64 . 3.[...]

Tips for copy and scan success Use the follo wing tips to c opy and scan successfully: ● Learn how to scan to email from the printer display. Click here t o go online for more information . ● Keep the glass and the back of t he lid clean . The scanner inter prets anything it detects on the glass as part of the image. ● Load your original, pri[...]

6 Work with cartridges ● Check the estimated ink levels ● Replace the cartridges ● Order ink supplies ● Use single-cartridge mo de ● Cartridge warranty information ● Anonymous usage information storage ● Tips for working with cartridges ENWW 47[...]

Check the estimated ink levels To check the estimated ink levels from the printer cont rol pane l ▲ From the Home scr een, touch the ( Ink icon) to display the estim ated ink levels. To check t he ink levels from the printer soft ware (Windows) 1. Open the HP printer software. 2. In the printer software, click Estimated Ink Levels . To check the [...]

Replace the cartridges To replace t he cartridge s 1. Check that power i s on. 2. Remove the old cartridg e. a. Open the access door. b. Remove the cartridge from the sl ot. 3. Insert a n ew cartrid ge. a. Remove the cartridge from packagin g. b. Remove plast ic tape u sing the pull tab. ENWW Replace th e cartridge s 49[...]

c. Slide the new cartridge in the slot until i t clicks. 4. Close th e cartridge access doo r. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a n ew ink cartridge. 50 Chapter 6 Work wi th cartridges ENWW[...]

Order ink supplies Before ordering ca rtridges, lo cate the correct ca rtridge number . Locate the cartridge n umbe r on the printer ▲ The cartr idge number is located i nside the cartridge access doo r. Locate the cartridge numbe r in the printer software 1. Depending on your operating syst em , do one of the following to open the printer softwa[...]

Use single-cartridge mode Use the single-cartridge mode to operate the HP ENVY 5660 serie s with only one ink cartridge. The single-cartridge mode is initi ated when an ink cartridge is rem oved from the ink cartridge carriage. During single-cartridge mode, t he printer can co py d ocuments, c opy photo s, and print jobs from the computer. NOTE: Wh[...]

Cartridge warranty information The HP cartridge warranty is app licable whe n the cartridge is u sed in its desig nated HP printin g device. This warranty does not c ove r HP ink cartridges that hav e been refilled, remanufa ctured, refurbished, misused, or tampered with. During the warranty perio d the c artridge is cove red as lo ng as the HP ink[...]

Anonymous usage information storage The HP car tridges used with this p rinter contain a memory chip that assists in the opera tion of the printer. In addition, this memor y chip stores a limited set o f anonymous information about the usage of the pr inter, which might include the following: th e number o f pages printed using t he cartri dge, the[...]

Tips for working with cartridges Use the follo wing tips to work with c artridges: ● To protect the cartr idges from drying out, always tu rn the prin ter off us ing the On bu tton, and wait until the On bu tton light goes out. ● Do not open o r untape cartridges until you are ready to install them. Leaving t ape on the cartridges reduces ink e[...]

7 Connect Your Printer Additional advanced settings are available from the printer's h ome page (embedded web server or EWS). For m ore informatio n, see Open the embedded Web server on p age 64 . This section contains the fol lowing topics: ● Set up the printer for wireless communication ● Change network settings ● Advanced printer mana[...]

Set up the printer for wireless communication ● Before yo u begin ● Set up the printer on your wireless network ● Change the connection type ● Test the wireless connection ● Turn on or off the wireless capabilit y of the printer ● Connect wir elessly to the p rinter without a ro uter Before you begin Ensure the following : ● The wirel[...]

Change the connection type After you have installed the HP p rinter software and connecte d the printer to your computer or to a network, you can use the softwar e to ch ange the co nnection type (for example, from a USB connection to a w ireless connec tion). NOTE: Connecting an Ethernet cable tu rns off the wireless capabil ity of the prin ter. T[...]

Connect wirelessly to the printer without a router With Wi-Fi Direct, you can print wirelessly from a comput er, sm art phone, tablet, or other wireless- capable device—without con nectin g to an existing wireless netw o rk. Guidelines for using Wi-Fi Direct ● Make sure your computer or mobil e device has the necessary soft ware . If you are us[...]

3. From the computer, conn ec t to a new n etwork . Use the proce ss yo u normally use to con nect to a new w ireless network or hotspot . Choose the Wi-Fi Direct name from the lis t of wireless networks shown such as DIRECT-* *- HP ENVY-5660 (where ** are th e uniq ue characters to identify your printer and XXXX is the printer model located on the[...]

Click here for online troubleshooting for Wi-Fi Direct, or for more help with setting up Wi-Fi Direct. At this time , this w ebsite migh t not be available in all langua ges. ENWW Set up the printer for wireless communicatio n 61[...]

Change network settings From the printer control p anel, you can set up and mana ge your printer wireless connecti on and perform a variety of networ k management tasks. This includes vi ewing and changing network settings, restori ng network defau lts, and turning the wirele ss function on or off. CAUTION: Network settings are provided for your co[...]

Advanced printer management tools (for networked printers) To view or chan ge some settings , you might ne ed a password. NOTE: You can open and u se the embedded Web server wi thout bein g conn ec ted to th e Internet . However, so me features are not available. This section contains the fol lowing topics: ● Toolbox (Windows) ● HP Utility (OS [...]

Open the embedded Web server You can access the embe dded Web server via either the network o r Wi-Fi Direct. To open the em bedded W eb server via ne twork NOTE: The printer must be on a network and must h ave an IP address. T he IP address for the printer ca n be fo und by p ressing t he Wireless icon or by printi ng a network configuration page.[...]

Tips for setting up and using a networked printer Use the following tips to set u p and use a networked printer: ● When setting up the wireless net worked printer, make sure your wireless router is powered on. The printer searches for wi rele ss routers, then lists the detec ted network names on the display. NOTE: If your printer has n ot been se[...]

8 Solve a problem This section contains the fol lowing topics: ● Jams and paper-fee d issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● HP support 66 Chapter 8 Solve a probl em ENWW[...]

Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues. Use an HP online troubleshooting wizard Instructions for clearing the jam in the printer or in the auto ma tic document feeder and resolving issue s with paper or the paper feed . NOTE: The HP online troubles hooting wi zards may not be available in a ll la[...]

b. Locate any jammed paper inside the printer , grasp it with both hands and pull it towards you. CAUTION: If the paper t ears when y ou are r emovin g it from the rollers, c heck the rollers and wheels for torn pi eces o f paper that might be re maining ins ide the printe r. If you do no t remove all th e piec es of pape r from the printer, more p[...]

b. Carefully turn the prin ter on i ts side t o expose t he bottom of the printer. c. Check th e gap in the printer where the in put tray wa s. If ther e is any jammed p aper, reach into the gap, grasp th e paper wi th both ha nds and pu ll it towar ds you. CAUTION: If the paper t ears when y ou are r emovin g it from the rollers, c heck the roller[...]

Read general instructions in the Help for clearing a print carr iage jams 1. Remove any o bjects, s uch as paper , that are blocking th e print carriage. NOTE: Do not use any tools o r other de vices to remove jammed paper. A lways use caution when removing jammed paper from insid e the printer 2. To get help from the p rint display, touch Help fro[...]

◦ Make sure paper is load ed in the tray. For more i nformation, se e Load media on page 11 . Fan the paper be fore loadi ng. ◦ Make sure the pap er-width guides are set to the correc t markings in the tray for the pa per size you a re loading. A lso make s ure th e paper guides are snug, but not tight , against th e stack. ◦ Make sure paper [...]

Ink cartridge issues First tr y removing a nd reinsertin g the ink c artridges. Ma ke sur e the cartrid ges are i n the correct slots. If this does not work, clean the cartridge contac ts. If your pr oblem is still no t resolved, see Replace the cartri dges on p age 49 for more inform ation. To clean cartri dge contacts CAUTION: The cleaning proced[...]

9. Close the access door, and ch eck if the error message has gone away. 10. If you still receive th e error me ssage, tur n the prod uct off, a nd then on again. NOTE: If one ink cartridge is causing p rob lems, you can remove it and use the sing le-cartridge mode to operate th e HP ENVY 5660 series with only o ne cartridge . ENWW Ink cartridge is[...]

Printing issues What do you want to do? Fix problems with page not p rinting (unable to print) HP Print and Scan Doctor The HP Print and Scan Doctor is a utilit y that will try to diag nose and fix the issue automatically. Troubleshoot problems with print jobs not printing. Use an HP online troubleshooting wizard Get step-by-step instructions if th[...]

4. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. Depending upon your o perating system, do one of the following: ● Windows 8.1 and Windows 8 : Point to or tap the upper -right corner of the screen to open the Charms bar, click the Settings icon, click or t ap Control Panel , and[...]

iv. On the General tab, next to Startup type , make sure that Automatic is selected. v. If the service is not already runn ing, under Service st atus , click Start , and then click OK . Windows Vista i. From the Windows Start menu, click Control Panel , System and Mainten ance , Administrative Tools . ii. Double-click Services . iii. Right-click th[...]

c. On the Printer menu, c lick Cancel all documents or Purge Print Document , and then click Yes to confirm. d. If there are st ill documents in the queue , restart the computer and tr y printing again after the computer has restarted. e. Check the print queu e again to m ake sure it is clear, and the n try to print again. To check the power con ne[...]

Read general instructions in the Help for resolving print quali ty issues NOTE: To avoid print quality problems, always turn t he printer off us ing the On but ton, and wait until the On button light goes out before you pull the plug or turn off a p ower strip. This all ows the printer to move the c artridges to a capped position, w here they a re [...]

To align the cartridges from the printer display a. Load Let ter or A4 unused plain white paper int o the inpu t tray. b. From the printer control panel d isplay, touch Setup . c. Touch Printer Maintenance , se lect Align Printhead , and then follow the on-screen instructions. 5. Print a diagnostics p age if the cartridges are not low on ink. To pr[...]

To clean the cartridge s from the p rinter dis play a. Load Let ter or A4 unused plain white paper int o the inpu t tray. b. From the printer control panel d isplay, touch Setup . c. Touch Printer Maintenance , se lect Clean Printhea d , and t hen follow the on-sc reen instructions. If cleaning the pri nthead does no t solve the prob lem, contact H[...]

d. Click Test Page . e. Click the Pr int Test Pa ge button, and follow the on-screen instructions. Check the test page for ja gged lin es in th e text or st reaks in t he text an d colored boxes. If you are seeing jagged lin es, or streaks , or no ink in portions of t he boxes, th en automatically clean the cartridges. 6. If the diagnostic page sho[...]

Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubles hooting wi zards may not be available in a ll languages. Tips for copy and scan success on pag e 46 82 Chapter 8 Solve a probl em ENWW[...]

Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diag nose and fix the issu e automatically. Solve scan problems Use an HP online troubleshooting wizard Get step-by-step instructions if you cannot create a scan or if your scans are low quality. NOTE: The HP Print and Scan Doctor and the HP online troub[...]

Network and connection issues What do you want to do? Fix wireless connection Choose one of the fo llowing tro ubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diag nose and fix the issue automatica lly. Use an HP online troubleshooting wizard Troubleshoot a firewall or antivirus issue , if y[...]

Read gener al instructions in the Help for Wi-Fi Direct troubles hooting 1. Check the printer to confirm that Wi-Fi Direct is t urned on: ▲ From the printer co ntrol panel, touch (Wi-Fi D irect). 2. From your wireless computer or mobile d evice, turn on the Wi-Fi connection, and then search for and connect to the Wi-Fi Direct name of your printer[...]

Printer hardware issues TIP: Run the HP Print an d Scan Do ctor to diag nose and automa tica lly fix printing, sca nning, and copying issues. The applicatio n is only available in some langu ages. To extract the automatic out put tray extende r manually If the automatic output tray ext ender doe s not deploy automati c ally, you can extract it manu[...]

Resolve printer failure. ▲ Turn the printer off, then on. If that does not resolve the problem, co ntact HP. For more information abo ut contactin g HP support, see HP support on p age 88 . ENWW Printer hardware issues 87[...]

HP support ● Register printer ● Support process ● HP support by phone ● Additional warranty options Register printer By taking just a few quick minu tes to re gister, you can enjoy q uicker service, more efficient support, and product support alerts. If y ou did not register yo ur printe r while insta lling the soft ware, you can register n[...]

Phone support period One year of phone sup port is available in North America, Asia P acific, and Latin A merica (including Mexico). To determine the durati on of phone support in Eu rope, the Midd le East, a nd Africa, go to www.hp.com/ support . Standard phone compa ny charge s apply. Placing a call Call HP support while you are in fr ont o f the[...]

A T echnical information The technical spe cifications and international regulatory infor mation for the HP EN VY 5660 series ar e provided in this section. For additional specifications, se e the printed documentation th at came with the HP ENVY 5660 series. This section contains the fol lowing topics: ● Hewlett-Packard Company notices ● Speci[...]

Hewlett-Packard Company notices The information contained he rein is subjec t to change without n otice. All rights reserved. Reproducti on , adaptation, or translation o f this material is pro hibited without prior written permission of Hewlett-Pac kard, excep t as allowed under the copyright laws. The only warranties for HP products a nd se rvice[...]

Specifications Technical specifications for the HP ENVY 5 660 series are provid ed in this sec tion. For mo re product specifications, see the Prod uct Data Sh eet at www.hp.c om/ support . System requirements Software and system require ments are located in the Readme file . For information about future op erating system releases and supp ort, vis[...]

Copy specifications ● Digital image proces sing ● Maximum number of copies varies by model. ● Copy speeds vary according to t he comple xity of the document an d model. Cartridge yield Visit www.hp.com/ go/learnaboutsupplies for more informatio n on estimat ed cartridge yields. Print resolution Table A-1 Print res olution Draft mode ● Color[...]

Environmental product stewardship program Hewlett-Packard is committed t o providing q uality products i n a n e nvironmentally s ound manne r. Design for recycling has been incor porated int o this prod uct. T he number of materials has been ke pt to a minimum while ensuring pr oper functionalit y and reliabilit y. Dissimilar materials have been d[...]

Plastics Plastic parts over 2 5 grams are marked accor ding to in ternation al sta ndards that enhance the abi lity to identify plastics for recyclin g purposes a t the end of produ ct life. Material safety data sheets Material safety data sheets (MSD S) can be o btained from the HP website a t: www.hp.com/ go/msds HP inkjet supplies recycling prog[...]

Battery disposal in the Taiwan Battery notice for Brazil California Perchlorate Material Notice EPEAT 96 Appendix A T echnical inf ormation ENWW[...]

Toxic and hazardous sub stance table (China) Restriction of hazardous substance (Ukraine) Restriction of hazar dous substance (India) ENWW Environmental product st ewardship program 97[...]

Regulatory information The printer meets product requir eme nts from regulatory agencie s in your country/region. This section contains the fol lowing topics: ● Regulatory model identifi cation number ● FCC statement ● Notice t o users in Korea ● VCCI (Class B) compliance statement for u sers in Japan ● Notice to u sers in Ja pan about th[...]

FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord ENWW Regulatory information 99[...]

GS Statement (Germany) 100 Appendix A T echnical infor mation ENWW[...]

Declaration of conformity ENWW Regulatory information 101[...]

Regulatory information for wireless products This section contains the following reg ulatory informatio n pert aining to wireless products: ● Exposure to radio frequency radiation ● Notice to u sers in Br azil ● Notice to u sers in Can ada ● Notice to u sers in Taiw an ● Notice to u sers in Mex ico ● Wireless notice to users in Japan Ex[...]

Notice to users in Canada Notice to users in Taiwan ENWW Regulatory information 103[...]

Notice to users in Mexico Wireless notice to users in Japan 104 Appendix A T echnical infor mation ENWW[...]

B Errors (Windows) ● Low on ink ● Very low on in k ● Ink cartridge problem ● Check cartridge access door ● Ink cartridge problem ● Paper size mismatch ● Ink cartridge carriage stalled ● Paper jam or tray problem ● Out of paper ● Document faile d to print ● Printer failure ● Door open ● Ink cartri dge failure ● Counterfei[...]

Low on ink The ink cartridge iden tified in the message is low on in k. Ink level w arnings and indicators pr ovide estimates for plannin g purposes only. When you receive a low ink warning message, consi der having a replacement cartri dg e available to avo id possible printing delays. You do not need to replace cartridg es until th e print qualit[...]

Very low on ink The ink cartridge iden tified in the message is very low on ink. Ink level w arnings and indicators pr ovide estimates for plannin g purposes only. When you receive a very low ink warning me ssage, HP recommends having a re placem ent cartridge available to avoid possible printing delays. You do not need to replace cartridges until [...]

Ink cartridge problem The ink cartridge iden tified in the message is missing, damage d , incompatib le, or inserted into the wrong slot in the printer. NOTE: If the cartridge is identified in the message as incompatible, see Order ink supplies on page 51 for information about obtaini ng ca rtridges for the print er. To solve this probl em, try the[...]

Check cartridge access door The cartridge access door sho uld be closed for printing. Click he re to go online for more informatio n . ENWW Check cartridge access door 109[...]

Ink cartridge problem The ink cartridge is not com patib le with your pri nter. Th is err or can occur if you install an HP Instant Ink cartridge into a print er tha t has not been enrolled in the HP Instant Ink program. It can also occur if the HP In stant Ink c artridge w as previousl y used in a d iffer ent printer enr olled in the HP Instant In[...]

Paper size mismatch The paper size or type selected in the pr inter drive r does not match the pape r loaded in the printer. Make sure that the c orrect pa per is loaded in the print er, and then p rint the document aga in. For more information, see Load med ia on page 11 . NOTE: If the paper loaded in the prin ter is the correct size, change the s[...]

Ink cartridge carriage stalled Something is blocking the ink cartridge carriage (the part of t he printer that hold s the ink ca rtridges). To clear the obstruction c heck the printer for ja ms. For more information, se e Jams and paper-feed issues on pag e 67 . 112 Appendix B Errors (Windows ) ENWW[...]

Paper jam or tray problem Paper has become jammed in the printer. Before you try to clear the jam, check the following: ● Make sure that you ha ve loaded p aper that meets s pecifications and is not wrinkled, folded, or damaged. For more info rmation, see Paper basics on page 8 . ● Make sure that the pri nter is clean. ● Make sure that the tr[...]

Out of paper The default tray is empty. Load more paper, and then touch OK . For more information, se e Load media on page 11 . 114 Appendix B Errors (Windows ) ENWW[...]

Document failed to print The printer could not print the documen t because a problem occu rred in the printing syst em. For information about solving printing proble ms, see Printer hardware issues on pag e 86 . ENWW Document failed to print 115[...]

Printer failure There was a proble m with the pr inter or ink system. Usual ly, yo u can resolve such problems by completing the foll owing steps: 1. Press (the Powe r button) to turn of f the print er. 2. Unplug the power cor d, and then plu g in the power co rd again. 3. Press (the Powe r button) to turn on t he printer . If this problem persists[...]

Door open Before the printer can print d ocuments, all doors and covers mu st be closed. TIP: When comp letely closed, most door s and covers snap into place. If the problem persists after you’ve securel y closed all doors and covers, contact HP support. For more infor mation, s ee HP support on page 88 . ENWW Door open 117[...]

Ink cartridge failure The cartridges listed i n the message are dama ged or have failed . See Replace the cartridg es on page 49 . 118 Appendix B Errors (Windows ) ENWW[...]

Counterfeit Cartridge Advisory The installed cartridge i s not a new, genuine HP cartridge . Con tact the store where this cart ridge was purchased. To report suspected fraud, v isit HP at www.hp.com/ go/anticounterfeit . To continue usin g the cartri dge, click Continue . ENWW Counterfeit Cartridge Advisory 1 19[...]

Incompatible ink cartridges The ink cartridge is not com patible with your printer. Solution: Remove t his cartridge immediately and replace wit h a compat ible ink cartrid ge. For information a bout how t o install new cartridg es, see Replace the cartridge s on page 49 . 120 Appendix B Errors (Windows ) ENWW[...]

Paper too short The paper loaded is shorter than the minimum requirement. Paper t hat meets the printer requirements must be l oaded. For more information, see Pa per basics on page 8 and Load media on page 11 . ENWW Paper too short 121[...]

Paper too long to auto-duplex The paper loaded is lon ger than supported by the printer automa tic du plexing. You can manua lly duplex it by selecting "manual d uplex" or "p rint odd pages" and "print even pages" in your printer software (if supported). For mo re information, see Paper b asics on pag e 8 and Load medi[...]

Incompatible HP Instant Ink Cartridge This ca rtridge can o nly be use d in a prin ter that is c urrently enrolled in HP Instant Ink. If you believe your pri nter sho uld accept this cartridge, pleas e contact www. hp.com/ buy/supplies . ENWW Incompatible HP Instant I nk Cartridge 123[...]

Used HP Instant Ink Cartridge The HP Instant I nk cartridge( s) listed on the p rinter con trol p anel display can onl y be used in the HP Instant In k printer th at initially in stalled the ca rtridge. T he cartridge must be replace d. For information about replacing ink cartri dges, see Replace the cartridges on page 49 . For information about o [...]

Please Connect Printer to HP Connected The printer must be c onnected to HP Co nnected, otherwise you wi ll be unable to print soon witho ut further warning. See the prin ter control panel for instructions on connecting. ENWW Please Connect Printer to HP Connected 125[...]

Cannot Print The printer needs to be con nected to HP Connected to upda te its Instant Ink status . You will be unable to print u nt il the printer has been connecte d to update the Instant In k status. See the printer control panel for instru ctions on connecti ng. 126 Appendix B Errors (Windows ) ENWW[...]

HP Protected Cartridge Installed The ink cartridge liste d on the printer control panel can only be used in the prin ter that init ially protected th e cartridge using th e HP Cartridge Pr otection fe atu re. The ink cartridge must be re placed in this prin ter. For informat ion about how to install a new ink cartridge, see Replace the cartridges o[...]

Index A accessibility 19 after the support period 89 B both sides, print on 24 buttons, control panel 5 C carriage clear carriage jams 69 connectors, locating 4 control panel buttons 5 featur es 5 lights 5 status icons 6 copy specifications 93 customer support warranty 89 D double-sided printing 24 E embedded web server Webscan 4 4 environment Envi[...]

settings network 62 skew, trou bleshoot print 71 software Webscan 4 4 status icons 6 support process 88 system requir ements 92 T technical information copy specifications 93 environmental specifica tions 92 print specifications 92 scan specifications 92 system requirements 92 trays clear paper jams 67 locating 3 paper-width guides illustration 3 t[...]