HP (Hewlett-Packard) F2R99UT#ABA manual

HP EliteBook 840 G1 Notebook PC HP ZBook 14 Mobile Workstation HP EliteBook 850 G1 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.[...]

© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corpor ation. Microso ft, Win dows, a nd Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark [...]

Important Notice about Cu stomer Self-Repair Parts CAUTION: Your computer includes Cu stomer Self-Rep air parts and parts that should only be accessed by an authorized service provider. See Ch apter 5, "Removal and replacement proced ures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal a[...]

iv Important Notice about Customer Self-Repair Parts[...]

Safety warning notice WARNING! To reduce the possibility of heat-related in juries or of overheating the device, do not place the device directly on your la p or obstruct the device air vents. U se the device only on a hard, flat surface. Do not al low another har d surface, such as a n adjoining optional pr inter, or a soft surfa ce, such as pillo[...]

vi Safety warning notice[...]

Table of contents 1 Product description .................... .............. ............... ............ ............... .............. .............. ... 1 2 External component identification ............... ............ ............ ............ ......... ............ ........... 10 Display .. ........... ............ ........... ........... ....[...]

Grounding gu idelines ...... ............... ............ ........... ............ ............. ............ ............ ............ . ... 44 Electrostatic discharge damage .. ............. .............. ................ ............ .............. .......... 44 Packaging a nd transporting gu idelines .................................. ........[...]

Downloading a BIO S update .... ............... .......... ............ ............... ........... 107 HP Sure Start ..... ............ ............... ............. ............. ........... ............... ............. ....... 108 Using MultiB oot ............... ................ .................. ................ ..................... .......[...]

About the boot d evice order ................ .............. .............. ............... .............. .......... 124 Choosing MultiBoot preferenc es .............. .......... ........... ........... ........... ........... .......... 124 Dynamically choo sing a boot device using the f9 promp t ............ .............. .. 125 Using HP PC Har[...]

39.6-cm (1 5.6-in) FHD SVA d isplay specificatio ns ..................................... .............................. 148 Hard drive sp ecifications ........................... ..................................... ........................... .......... . 149 Solid-stat e drive specificatio ns .................................. .................[...]

xii[...]

1 Product description Category Desc ription HP EliteBook 840 HP ZBook 14 HP EliteBook 850 Produc t Name HP EliteBook 840 G1 Notebook PC √ HP ZBook 14 Mobile Workstation √ HP EliteBook 850 G1 Notebook PC √ Processo rs Offers the following processors: ● Intel® Dual Core® i7-4600U 2.10-GHz processor (SC turbo up to 3.30-GHz; 4 .0-MB L3 cache[...]

Category Desc ription HP EliteBook 840 HP ZBook 14 HP EliteBook 850 Panel All display assemblies include two or three wireless local area network (WLAN) antenna cables and two wireless wide area network (WWAN) antenna cables (35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA (1366×768), 200 nits displ ay with and without webcam (35.6-cm) 14.0-in LED, [...]

Category Desc ription HP EliteBook 840 HP ZBook 14 HP EliteBook 850 Two customer-accessible/upg radable memory module slots with the following specifications: DDR3L-1600-MHz dual channel support Supports 16384-MB of system RAM in the following configurations: ● 16384-MB (8192-MB×2) ● 8192-MB (8192-MB×1 or 4096×2) ● 8192-MB (8192-MB×1 or 4[...]

Category Desc ription HP EliteBook 840 HP ZBook 14 HP EliteBook 850 Supports the following hard drives: ● 1-TB, 5400-rpm ● 750-GB, 7200-rpm ● 500-GB, 7200-rpm, self-e ncrypting drive (SED) ● 500-GB, 7200-rpm ● 500-GB, 5400-rpm, self-e ncrypting drive (SED, FIPS-140-2) ● 320-GB, 7200-rpm Supports the following SSDs: ● 512-GB ● 256-GB[...]

Category Desc ription HP EliteBook 840 HP ZBook 14 HP EliteBook 850 Wireless Integrated wireless local area network (WLAN) options by way of minicard Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter ● Broadcom 43228 80 2.11abgn 2×2 Wi-Fi Adapter ● I[...]

Category Desc ription HP EliteBook 840 HP ZBook 14 HP EliteBook 850 Ports Offers th e following ports: ● Headphone/microphone combo ● Battery connector ● DisplayPort 1.2 ● Docking connector ● USB 3.0 ports (3) ● USB 3.0 charging port ● HP Smart AC adapter ● RJ-45 (Ethernet) ● Secondary battery connector ● VGA (Dsub 15 pin) suppo[...]

Category Desc ription HP EliteBook 840 HP ZBook 14 HP EliteBook 850 Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) and TPM Enhanced Drive Lock √√√ Integrated Smart Card reader (active) √√√ Full volume encryption √√√ Preboot authentication (password, Smart Card) √√√ Operating system Windows 7, Service Pa[...]

Category Desc ription HP EliteBook 840 HP ZBook 14 HP EliteBook 850 Restore media—OS-DVD: ● Windows 8 Professional 64-bit (only available and required with Windows 8 Professional downgrade operating system) ● Windows 8 64-bit ● Windows 8 Country-Specific 64-bit ● Windows 8 Emerging Market 64-bit ● Windows 7 Home Premium 64- and 32-bit ([...]

Category Desc ription HP EliteBook 840 HP ZBook 14 HP EliteBook 850 Web-only support: ● Windows 8.1 Professional 64 ● Windows 8.1 Enterprise 64 ● Windows 8.1 Multi-Language 64 ● Windows 8.1 Emerging Markets 64 ● Windows 8.1 Chinese Market 64 ● Windows 8 Enterprise 64 ● Windows 7 Enterprise 64 and 3 2 ● Windows 7 Ultimate 64 and 32 ?[...]

2 External component identification Display Component Des cription (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networ ks (WLAN) . (2) WWAN antennas (2)* (s elect models only) Send and receive wireless sign als to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Re[...]

Component Des cription (6) Internal display switch Turns off the display or initiates Sleep (Windows)/Su spend (Linux) if the display is closed while the power is on. NOTE: The display switch is not visible on the outside of the computer. *The antennas are not visible on th e outside of the computer. For optimal transmis sion, keep the areas immedi[...]

Lights Component Des cription (1) Power light ● On: The computer is on. ● Blinking: The comput er is in the Sleep state (Windows) or Suspend state (Linux). ● Off: The computer is off (Windows) or in Hibernation (Linux). (2) Caps lock light On: Caps lock is on. (3) Microphone mute light ● Amber: microphone sou nd is off. ● Off: microphone [...]

Buttons and finger print reader (select models only) Top 13[...]

Component D escription (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, pres s the button briefly to initiate Sleep. ● When the computer is in the Sleep s tate, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibe[...]

Keys Component D escription (1) esc key (Windows only) Displays sy stem information when pressed in combination with the fn key. (2) fn key (Windows) Executes frequently used system functions when pressed in combination with a fun ction key, the num lk key, or the esc key. (Linux) Executes frequently used system fu nctions when pressed in combinati[...]

Front Component D escription (1) Wireless light ● White: An integrated wireless device, suc h as a wireless local area network (WLAN) device and/ or a Bluetooth® device, is on. ● Amber: All wireless devices are off. (2) Power light ● On: The computer is on. ● Blinking: The computer is in th e Sleep state (Windows) or Suspend state (Linux).[...]

Left Component Des cription (1) Security cable slot Attaches an optional security cable to the compu ter. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or st olen. (2) Vent Enables airflow to co ol internal compon ents. NOTE: The computer fan starts up automatical ly to cool in[...]

Right Component Description (1) Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connect ed to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, e[...]

Bottom NOTE: Your computer may look sligh tly different from the illustration in this section. Component Des cription (1) Accessory battery connec tor Connects an optional accessory battery. (2) Service cover Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the W WAN module slot, and the memory module slots. CAUTION: To p[...]

Component Des cription (5) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components an d prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (6) SIM slot (select models only) Supports a wi reless subscriber identity modu le (SIM)[...]

Component Des cription (1) Service cover Provides access to the hard drive bay, the wireless LAN (WLAN) module sl ot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless modu le only with a wireless module authorized for use in the computer by the governmental agenc y that regulates wi[...]

Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 50 for battery removal instructions. Item Component Description (1) Product name This is the product name affixed to the front [...]

3 Illustrated parts catalog Computer major components Computer major components 23[...]

Item Component Spare part number (1) Display assembly : Non-touch display assemblies are spared at th e subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 28 . Touch screen display assemblies a re only spared as whole units. Display assembly, 14-inch, HD +, for use in HP EliteBook 8[...]

Item Component Spare part number 1-TB, 5400-rpm, 2.5-inch 676521-001 500-GB, 7200-rpm, 7-mm , SED 703268-001 500-GB, 7 200-rpm, 2.5-inch, SED 683801-001 500-GB, 7200-rpm, 7-mm 703267-001 500-GB, 5400-rpm, 7-mm 683802-001 500-GB, 5400-rpm, 7-mm , FIPS 730946-001 320-GB, 7200-rpm, 7-mm 634862-001 320-GB, 5400-rpm, 7-mm 645193-001 Hard Drive Hardware [...]

Item Component Spare part number For use on models with discrete graphics and an Intel Core i3-4010U pro cessor for use with the Windows 8 Standard operating system 730806-501 For use on models with discrete graphics and an Intel Core i3-4010U pro cessor for use with models without the Windo ws 8 operating system 730806-001 For use on models with U[...]

Item Component Spare part number For use only on HP EliteBook 840 models 730950-001 For use only on HP ZBook 14 models 730951-001 For use only on HP EliteBook 850 models 730813-001 Rubber Kit (not illustrated; includes ru bber screw covers): 730796-001 (20) Sol id-state drive (SSD) (includes hard drive bracket and screws) 256-GB, Self-encrypting dr[...]

Display assembly subcomponents HP EliteBook 840/ZBook 14 models Item Component Spare part number (1) Display bezel : For use only on HP EliteBook 840 models 730952-001 For use on HP ZBook 14 models 730953-001 (2) Webcam 730542-001 Microphone module (not illustrated) 730795-001 (3) Antenna cables and tran sceivers (WLAN and WWAN) 730947-001 (4) Disp[...]

Item Component Spare part number (5) (35.6-cm) 14.0-in, LED, AntiGlare display panel: HD, SVA (1366×768), 200 nits 737657-001 HD+, SVA (1920×1080), 25 0 nits 737658-001 FHD, SVA (1920×1080) 300 nits 737659-001 (6) Display Hin ge Kit (includes left and righ t hinges an d hinge covers): For use in HP EliteBook 840 models 730957-001 For use in HP Z[...]

HP EliteBook 850 models Item Component Spare part number (1) Display bezel 730814-001 (2) Webcam 730542-001 Microphone module (not illustrated) 730795-001 (3) (39.6-cm) 15.6-in, LED, AntiGlare display panel : FHD, SVA (1920×1080) 200 nits 733684-001 HD, SVA (1368×768) 300 nits 733685-001 (4) Display pan el cable (includes webcam/micro phone modul[...]

Mass storage devices Item Description Spare part number (1) Hard Drive Hardware Kit , incl udes bracket 730793-001 (2) Hard drive (does no t include hard drive bracket or screws): 1-TB, 5400-rpm, 2.5-inch 676521-001 500-GB, 7200-rpm, 7-mm , SED 703268-001 500-GB, 7 200-rpm, 2.5-inch, SED 683801-001 500-GB, 7200-rpm, 7-mm 703267-001 500-GB, 5400-rpm[...]

Item Description Spare part number 128-GB (for use only in HP EliteBook 15 models ) 744483-001 120-GB 732681-001 32-GB 743008-001 Plastics Kit Item Description Spare part number Plastics Kit for use only on HP EliteBook 840 mo dels 7309 58-001 Plastics Kit for use only on HP ZBook 14 models 739558-001 Plastics Kit for use only on HP EliteBook 850 m[...]

Miscellaneous parts Component Spare p art number AC adapter: 90-W HP Smart AC adapter (PFC) 693712-001 45-W HP Smart AC adapter (non-PFC, EM, 3-wire) 696694-001 65-W HP Smart AC travel adapter (non-PFC) 693716-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 65-W HP Smart AC adapter (RC/V, EM, 3-wire) fo r use in India and the People’s R[...]

Component Spare p art number Top load case 679921-001 HP Business Slim Top Load Case 718549-001 HP Business Top Load Case 718550-001 Display Port to HDMI ada pter 617450-001 Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare part number CSR flag Descript[...]

Spare part number CSR flag Description 490371-D61 A Power cord for use on all computer models in India (3-pin, black, 1.83-m) 572511-001 A Intel Centrino Ultimate-N 6300 WLAN modu le 575921-001 A Cable lock 617450-001 A Display Port to HDMI adapter 634862-001 A 320-GB, 5400-rpm, 7-mm hard drive (does not include hard drive bracket or screws) 645193[...]

Spare part number CSR flag Description 704031-001 A HP lt4112 LTE/HSPA+ Gobi 4G Mo dule 707031-001 A 4-GB Samsung locked memo ry module (PC3, 12800, 1600-MHz) 717375-001 A 3-cell, 24-Wh, 2.40-Ah, Li-ion battery 717376-001 A 3-cell, 50-Wh, 4.50-Ah, Li-ion battery 717381-001 A Intel Dual Band Wireless-N 7260AN 802 .11 a/b/g/n 2x2 WiFi + BT4.0 717382-[...]

Spare part number CSR flag Description 730794-261 B Keyboard with pointing stick for u se in Bulgar ia (includes keyboard cable and point ing stick cable) 730794-271 B Keyboard with pointing stick for use in Romania (includes keyboard cable and pointing stick cable) 730794-281 B Keyboard with pointing stick for use in Thaila nd (includes keyboard c[...]

Spare part number CSR flag Description 730803-601 N System board with UMA graphics and an In tel Core i5-4300U processor for use with the Windows 8 Professional operating system 730804-001 N System board with discrete graphics and an Int el Core i5-4300U processor for use with models without the Windows 8 operating system 730804-501 N System board [...]

Spare part number CSR flag Description 730810-501 N System board with discrete graphics and an Intel Core i7-4600U proces sor for use with the Windows 8 Standard operating system 730810-601 N System board with discrete graphics and an Intel Core i7-4600U proces sor for use with the Windows 8 Professional operating system 730811-001 N Display enclos[...]

Spare part number CSR flag Description 730961-001 A Service cover for use only on HP ZBook 14 models 730962-001 N Heat sink for use only on HP EliteBook 840/HP ZBook 14 models with discrete graphics (inclu des replacement thermal material) 730963-001 N Heat sink for use only on HP E liteBook 840/HP ZBook 14 models with UMA graphics (inclu des repla[...]

Spare part number CSR flag Description 731179-261 B Keyboard, backlit, with pointing stick for u se in Bulgaria (includes key board cable and pointing stick cable) 731179-271 B Keyboard, backlit, with pointing stick for use in Roma nia (includes keyboard cable and po inting stick cable) 731179-281 B Keyboard, backlit, with pointing stick for u se i[...]

Spare part number CSR flag Description 732681-001 A Solid-state drive, 120-GB (i ncludes hard drive bracket and screws) 733684-001 C Raw display panel, (39.6-cm) 15.6-in LED, HD, AG, SVA (1368×768), 30 0 nits 733685-001 C Raw display panel, (39.6-cm) 15.6-in LED, FHD, AG, SVA (1920×1080), 20 0 nits 736678-001 N Antennas (WLAN, WWAN) for us e only[...]

4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to comple te the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of th e cons iderations that you must [...]

they cannot be caught or snagged by parts bein g removed or replaced. Handle flex cables with extreme care; thes e cables tear easi ly. Drive handling CAUTION: Drives are fr agile componen ts that must be handl ed with care. To pr event damage to the computer, damage t o a drive, or loss of information, observe these precautions: Before removing or[...]

CAUTION: To prevent damage to the computer when you are removing or instal ling internal components, observe these precaution s: Keep components in their e lectr ostatic-safe containers until you are ready to install them. Before touching an electr onic compone nt, discha rge static elec tr icity by using the guidelines described in this section. A[...]

Packaging and transporting guidelines Follow these grounding guidelines when packagin g and transporting equipment: ● To avoid hand co ntact, transport pr oducts in static-safe tube s, ba gs, or boxes . ● Protect ESD-sensitive part s and assemblies with co nductive or approved co ntainers or packaging. ● Keep ESD-sensitive parts in their cont[...]

Equipment guidelines Grounding equipment must include either a wrist st rap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a gr ounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To pro vide proper ground, wear a strap snugly ag ainst the sk[...]

5 Removal and replacement procedures for Customer Self- Repair parts CAUTION: The Customer Self-Repair program is not availa ble in all locations. Installing a part not supported by the Customer Se lf-Repair program may void your warranty . Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement[...]

Before removing the servic e cove r, follow these s teps: 1. Turn off the computer. If you are u nsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by un plugging the power cord from the computer. 3. Disconnect all external de vice[...]

Battery Description Spare p art number 3-cell, 50-Wh, 4.5-Ah 717376-001 3-cell, 24-Wh, 2.4-Ah 717375-001 Before disass embling the computer, follow these steps: 1. Turn off the computer. If you are u nsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the powe[...]

Hard drive NOTE: The hard drive spare part kit does not in clude the hard drive brack et or screws. Description Spare p art number 1-TB, 5400-rpm, 2.5-inch 676521-001 500-GB, 7200-rpm, 7-mm, SED 703268-001 500-GB, 7200-rpm, 2.5-inch, SED 683801-001 500-GB, 7200-rpm, 7-mm 703267-001 500-GB, 5400-rpm, 7-mm 683802-001 500-GB, 5400-rpm, 7-mm, FIPS 7309[...]

2. Loosen the 4 hard drive s crews (1) . Slide the hard drive (2) forward, and then remove it (3 ) . 3. If it is necessary to disass emble the hard drive, perform the following steps: a. Remove the fo ur Phillip s PM3.0× 3.0 screw s (1) that secure the hard drive bracket to the hard drive. b. Slide the hard drive bracket (2) off the hard drive. Th[...]

Solid-state drive (SSD) Description Spare p art number 256-GB, Self-encrypting drive (SED) , SSD 731194-001 240-GB, SSD 732680-001 180-GB, SSD 732678-001 128-GB, SSD (for use only in HP EliteBook 15 models) 744483-001 120-GB, SSD 732681-001 32-GB, SSD 743008-001 Before removing the solid-state drive module, follow these steps: 1. Shut down the comp[...]

2. Slide the drive away to remove it from the socket (2) . Reverse this procedure to install the solid-state drive. 54 Chapter 5 Removal and replacem ent pr ocedures for Customer Self-Repair parts[...]

RTC battery Description Spare p art number RTC battery (includes cable and double-sided tape) 665733-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are u nsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power f[...]

Memory module Description Spare p art number 8-GB memory module (PC3L, 12800, 1600-MHz) 693374-001 4-GB memory module (PC3L, 12800, 1600-MHz) 691740-001 Update BIOS before adding memory module s Before adding new memory, ma ke sure you update the comp uter to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prio r to inst[...]

2. Remove the memory module (2) by pulling the module aw ay from the slot at an angle. NOTE: Memory modules are designed with a no tch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory modul e. Component re placement procedures 57[...]

WWAN module NOTE: The WWAN module and the WLAN mo dule are not interchangeable. Description Spare p art number HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 Before removing the WWAN modu le, follow these steps: 1. Turn off the computer. I[...]

3. Remove the WWAN mod ule (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a no tch to prevent incorrect insertio n. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as sh own in the follo wing illustration. Revers[...]

WLAN module Description Spare p art number Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 710661-001 Intel Dual Band Wireless-N 7 260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 717381-001 Intel Dual Band Wireless-N 7 260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0 717382-001 Broadcom BCM943228HMB 802 .11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 731550-001 C[...]

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules ar e designed with a no tch to prevent inco rrect insertion. NOTE: If the WLAN antennas are not connected to th e terminals on the WLAN module, the protective sleeves must be installed on the ant enna connect ors, as shown in the following illustr[...]

Keyboard NOTE: For a detailed list of available keyboa rds, see Sequenti al part number listing on page 34 . Description Spare p art number Keyboard, backlit, with pointing stick 731179-xx1 Keyboard with pointing stick; no backligh t 730794-xx1 Before removing the keyboard, follo w these steps: 1. Turn off the computer. If you are u nsure whethe r [...]

3. Insert a screw driver or similar thin tool into th e keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 4. Position the computer right-side up with the front toward you. 5. Lift the rear edge of the keyboa rd upward. NOTE: The backlight cable is present only on HP EliteBook 850 mode[...]

6. To remove the keyboard from HP EliteB ook 840/HP ZBoo k14 models: a. Swing the keyboard up and forward (1) until it rests upside down on the palm rest . b. Disconnect the main keyboard cable from the zero insertion forc e (ZIF) connector (2) on the system board. c. Disconnect the pointing stic k cable from the zero insertion force (ZIF) connecto[...]

e. Remove the keyboard (5) . Reverse this procedure to install the keyboard. Component re placement procedures 65[...]

6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized servic e provider. Accessing these parts can dama ge the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, [...]

Description Spare p art number Display bezel for use in HP EliteBoo k 850 models 730814-001 Display panel (35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA (1366×768) , 200 nits 7376 57-001 (35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080), 250 nits 737658-001 (35.6-cm) 14.0-in LED, FHD, AG, SVA (1920×1080), 300 nits 737659-001 (39.6-cm) 15.6-in LED,[...]

2. Remove the bezel from the display assembly (4) . 3. Remove the four Philli ps PM2.0×3.0 screws (1) that secure the display panel to the display enclosure. 4. Lift and rotate the panel onto the computer (2) . 68 Cha pter 6 Removal and replacement proced ures for Authorized Service Provider parts[...]

5. On the back of the display panel, lift the tape that secures the display ca ble to the display panel (1) , and the disconnect the display cable from the p anel (2) . 6. Lift the display panel fr om the display enclosure. 7. If it is necessary to replac e the webcam/microphone module: a. Release the tape that secures th e webca m cable to the mod[...]

c. Remove the module (3) from the display enclosure. (The module is attached to the display enclosure with double-sided tape.) Reverse this proc edure to reassem ble and install the display pa nel components . 70 Cha pter 6 Removal and replacement proced ures for Authorized Service Provider parts[...]

Base enclosure Base enclosur e removal procedur es for HP EliteBook 84 0/HP ZBook 14 models and HP Elit eBook 15 models are in separated in the following sections. Base enclosure (HP EliteB ook 840/HP ZBook14 models) Description Spare p art number Base enclosure for use only on HP EliteBook 840 models 730950-001 Base enclosure for use only on HP ZB[...]

2. Remove the seven rubber scre w covers from the screws ou tside of the service cover. NOTE: The eight screws outside of the serv ice cover also ha ve rubber covers. 3. Remove the 16 Torx T8M2.5 ×5.0 screws that secure the base enclosure to the computer. 72 Cha pter 6 Removal and replacement proced ures for Authorized Service Provider parts[...]

4. Remove the Phillips PM2.0×8.0 screw (1) near the media card reader and the six Phillips PM2.0×5.0 broadhead screws (2) inside the battery bay that secure the bas e enclosure to the comp uter. 5. Lift the bas e enclosure off the comp uter. Reverse this procedure to install the base enclosure. Component re placement procedures 73[...]

Base enclosure (HP EliteBook 850 models) Description Spare p art number Base enclosure for use only on HP El iteBook 850 models (includes RJ-45 door with spring) 730813-001 Before removing the base en closure, follow these s teps: 1. Turn off the computer. If you are u nsure whethe r the computer is off or in Hibernation, turn the computer on, and [...]

2. Remove the seven rubber scre w covers from the screws ou tside of the service cover. 3. Remove the 21 Torx T8M2.5 ×5.0 screws that secure the base enclosure to the computer. Component re placement procedures 75[...]

4. Remove the Phillips PM2.0×8.0 screw (1) near the media card reader and the five Phillips PM2.0×5.0 broadhead screws (2) inside the battery bay that secure the bas e enclosure to the comp uter. 5. Lift the bas e enclosure off the comp uter. Reverse this procedure to install the base enclosure. 76 Cha pter 6 Removal and replacement proced ures f[...]

Fan Description Spare p art number Fan (includes cable) 730792-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are u nsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by un plugging the power cord[...]

Card reader board Description Spare p art number Card reader board for use in HP EliteBook 840/HP ZBook 14 models 730955-001 Card reader board for use in HP EliteBook 850 models 730821-001 Before removing the card read er board, follow these steps: 1. Turn off the computer. If you are u nsure whethe r the computer is off or in Hibernation, turn the[...]

3. Remove the card read er boar d (4) . Reverse this procedure to inst all the card reader board. Component re placement procedures 79[...]

VGA/USB board Description Spare p art number VGA/USB board for use in HP Elit eBook 840/HP ZBook 14 models 730966-001 VGA/USB board for use in HP EliteBook 850 models 730820-001 Before removi ng the VGA/USB boar d, follow thes e steps: 1. Turn off the computer. If you are u nsure whethe r the computer is off or in Hibernation, turn the computer on,[...]

3. Remove the VGA/USB boar d from the top cover (3) . Reverse this pr ocedure to install the VGA/USB bo ard. Heat sink NOTE: The heat sink spare part kit includ es replacemen t thermal material. Description Spare p art number For use only on HP EliteBook 840/HP ZBook 1 4 models with discrete graphics 730962-001 For use only on HP EliteBook 840/HP Z[...]

c. Fan (see Fan on page 77 ) d. Keyboard (see Keyboard on page 62 ) e. Base enclosure (see Base enclosure on page 71 ) Remove the heat sink: NOTE: Step 2 applie s to computer mode ls equipped with a graphics subs ystem with discrete memory. See step 3 for heat sink removal informat ion for computer mo dels equipped with a graphics subsystem with UM[...]

2. Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1) – (4) that secure the heat sink to the system board , and then remove the heat sink (5) . NOTE: Due to the adhesive quality of the thermal ma terial located between the heat sink and the system board components, it may be necessa ry to mo[...]

each time the heat sink is removed. Replacement thermal materia l is includ ed with the heat sink, processor, and system board spare part kits. a. Discrete models: Thermal paste is used on the system bo ard compon ents (1) and (3) and on t he heat sink areas (2) and (4) that services them. 84 Cha pter 6 Removal and replacement proced ures for Autho[...]

b. UMA models: Thermal paste is used on the system board co mponent (1) and on the heat sink area (2) that services it. Reverse this procedure to ins tall the heat sink. Component re placement procedures 85[...]

Power button board Description Spare p art number Power button board for use in HP EliteBook 840/HP ZBook 14 models 730959-001 Power button board for use in HP EliteBook 850 models 730822-001 Before removing the power bu tton board, follow these steps: 1. Turn off the computer. If you are u nsure whethe r the computer is off or in Hibernation, turn[...]

3. Slide the power toward the insi de of the top cover, and then lift it off the top cover (3) . Reverse this procedure to in stall the power button board. Component re placement procedures 87[...]

Fingerprint reader assembly Description Spare p art number Fingerprint reader assembly for use in HP EliteBook 840/HP ZBook 14 models (includes cable, bracket, and insulator) 730956-001 Fingerprint reader assembly for use in HP Elit eBook 850 m odels (includes cable, bracket, and insulator) 730817-001 Before removing the fingerprint re ader assem b[...]

3. Slide the bracket from atop the fingerprint reader board (2) , and the remove the fingerprint reader board (3) from the compute r. Reverse this procedure to install the fingerprint reader assembly. Component re placement procedures 89[...]

System board NOTE: The system board sp are part kit includes replacement thermal material. Description Spare p art number System board with UMA graphics and an In tel Core i5-4300U process or for use with the Windows 8 Professional operat ing system 730803-601 System board with UMA graphics and an In tel Core i5-4300U process or for use with the Wi[...]

Description Spare p art number System board with UMA graphics and an In tel Core i7-4600U process or for use with the Windows 8 Standard operating system 730809-501 System board with UMA graphics and an Intel Core i7-460 0U processor for use with models without the Windows 8 operating system 730809-001 System board with discrete graphics and an Int[...]

Remove the system board: 1. Position the computer upright and open as far as possible. 2. Release the ZIF connecto r (1) to which the fingerprint re ader cable is connected, and then disconnect the finger print reader cable (2) from the system board. 3. Close the c omputer and p osition it upside do wn. 4. Disconnect the smart card reader cable (1)[...]

9. Note the routing location of the antenna cables (7) when removing them. 10. Remove the three Phillips PM2.5×5.0 screw s th at secure the system board to the top cover. 11. Lift the left side of the system board (1 ) . Component re placement procedures 93[...]

12. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to ins tall the system board. 94 Cha pter 6 Removal and replacement proced ures for Authorized Service Provider parts[...]

Speaker assembly Description Spare p art number Speaker assembly (includes cable) 730798-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are u nsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the[...]

3. Remove the speaker assembly (2) from the top cover. Reverse this procedure to install the speaker assembly. 96 Cha pter 6 Removal and replacement proced ures for Authorized Service Provider parts[...]

Display assembly NOTE: HP EliteBoo k 840 models offer both touch and non-touch disp lays. Non-touch displays are spared at the subcomp onent level only. Touch displays are only spared as a w hole (touch displ ay components are not spared). In non-touch models, you ca n remove the raw display panel with th e display assembly still connected to the c[...]

2. Release the wirele ss antenna cables (2) from the routing channel attached to the system board. 3. Remove the four To rx TM2.5×6. 0 screws (1 ) that secure the display panel to the computer. 4. Rotate the display hinges upwa rd to an angle (2) until the top cover is free for removal. 5. Separate the display from the top cover (3) . 6. If you ne[...]

7. Remove the bezel from the display assembly (4) . The display bezel is available using spare pa rt number 730952-001 for HP E liteBook 840 models, 730953- 001 for HP ZBook 14 model s, and 730814-0 01 for HP Elite Book 850 models . NOTE: In these steps, the display assembly will no t be connected to the computer as shown in the illustration. 8. If[...]

10. Lift the tape that secures the display cable to the display panel (1) , and the disconnect the d isplay cable from the pa nel (2) . 100 Chapter 6 Removal and replacement proc edures for Authorized Service Provider parts[...]

11. Lift the display panel fr om the display enclosure. 12. If you need to replace th e webcam/microphone mo dule: The webcam is availa ble using spare part num ber 730542-0 01. The micro phone module is available using spare part number 730795-0 01. a. Release the tape that secures th e webca m cable to the mod ule (1) . b. Disconnect the cable (2[...]

c. Remove the module (3) from the display enclosure. (The module is attached to the display enclosure with double-sided tape.) 13. If you need to remove the disp lay hinges, remove the six broadh ead Phillips PM 2.0×2.0 scr ews (1) , and then lift the hinges from the display enclosure (2) . Display hinges are available using spare part number 7309[...]

14. If you need to remove the displa y cable, lift the cable straight up and out of the display enclosure. Use the following image to properly route the cable. 15. If you need to replace the WLAN antenna cables and transceivers: a. Release the antenna c ables from the clips (1) and routing channel built into the display enclosure. b. Detach the WLA[...]

7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (B IOS), controls communication between all the input and output devices on the system (such as disk drives, d isplay, keyboa rd, mouse, and printer). Computer Setup includes settings for the types of devices ins[...]

Navigating and selecting in Computer Setup To navigate and select in Compu ter Setup, follow these steps: 1. Turn on or restart the computer, and then press es c while the “Press the ESC key for Startup Menu” message is dis played at the bottom of the screen. NOTE: You can use either a pointin g device (TouchPa d, pointing s tick, or USB mouse [...]

3. Use a pointing devic e or the arrow keys to s elect File > Restore Defaults . 4. Follow the on-screen instructio ns. 5. To save your changes a nd exit, click the Save icon in the lower-right corner of the screen, and then follow the o n-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit , and then pre[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to t he comput er or an unsuccessful ins tallation, download and install a BIOS update only when the computer is connected to reliable e xternal power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional do[...]

HP Sure Start Select Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardware- based assurance of the following: ● HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under “B IOS Integrity Che cking” ● An HP-approved BIOS is runni ng on the host processor HP Sure Sta[...]

Choosing MultiBoot preferences You can use MultiBoot in the follo wing ways: ● To set a new boot order that the compute r uses ea ch time it is tur ned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the botto m [...]

Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is start ed or restarted, follow these s teps: 1. Turn on or restart the computer, and then press es c while the “Press the ESC key for Startup Menu” message is dis played at the bottom of the scr[...]

To start HP PC Hardwa re Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc , and the n press f2 . After pressing f2 , the BIOS searches three places for th e HP PC Hardware Diagnostics (UEF I) tools in the following order : a. Connected USB drive NOTE: To download the HP PC Hard ware Diagno st ics (UEFI) tool to a USB drive, s[...]

8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (B IOS), controls communication between all the input and output devices on the system (such as disk drives, d isplay, keyboa rd, mouse, and printer). Computer Setup includes settings for the types of devices [...]

Navigating and selecting in Computer Setup To navigate and select in Compu ter Setup, follow these steps: 1. Turn on or restart the computer, and then press es c while the “Press the ESC key for Startup Menu” message is dis played at the bottom of the screen. NOTE: You can use either a pointin g device (TouchPa d, pointing s tick, or USB mouse [...]

3. Use a pointing devic e or the arrow keys to s elect File > Restore Defaults . 4. Follow the on-screen instructio ns. 5. To save your changes a nd exit, click the Save icon in the lower-right corner of the screen, and then follow the o n-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit , and then pre[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to t he comput er or an unsuccessful ins tallation, download and install a BIOS update only when the computer is connected to reliable e xternal power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional do[...]

HP Sure Start Select Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardware- based assurance of the following: ● HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under “B IOS Integrity Che cking” ● An HP-approved BIOS is runni ng on the host processor HP Sure Sta[...]

Choosing MultiBoot preferences You can use MultiBoot in the follo wing ways: ● To set a new boot order that the compute r uses ea ch time it is tur ned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the botto m [...]

Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is start ed or restarted, follow these s teps: 1. Turn on or restart the computer, and then press es c while the “Press the ESC key for Startup Menu” message is dis played at the bottom of the scr[...]

To start HP PC Hardwa re Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc , and the n press f2 . After pressing f2 , the BIOS searches three places for th e HP PC Hardware Diagnostics (UEF I) tools in the following order : a. Connected USB drive NOTE: To download the HP PC Hard ware Diagno st ics (UEFI) tool to a USB drive, s[...]

9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (B IOS), controls communication between all the input and output devices on the system (such as disk drives, d isplay, keyboa rd, mouse, and printer). Computer Setup includes settings fo r the types of peripherals installed, the startu[...]

Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Compu ter Setup, follow these steps: 1. Turn on or restart the computer, and then press es c while the “Press the ESC key for Startup Menu” message is dis played at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyb[...]

Restoring factory settings in Co mputer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press es c while the “Press the ESC key for Startup Menu” message is dis played at the b[...]

NOTE: You can also determine the BIOS ver sion by tu rning on or restarting the computer, pressin g the esc key while the “Press the ESC key for Startup Me nu” message is displa ye d at the bottom of the screen, an d then pre ssing the f1 key. Follow the on-screen instructions to exit this screen. Downloading a BIOS update CAUTION: To reduce th[...]

In conjunction with BIOS support, code running on the EC verifies the integrity of the following: ● Subset of BIOS contents in cluding the boot block portion and machine-unique data ● Entire descriptor region ● Entire Network Cont roller Conf igura tion The EC is responsible for power control/power cycl e, thermal monitor/fan control, many LE[...]

Dynamically choosing a boot device using the f9 prompt To dynamically choose a b oot device for th e current startup sequen ce, follow these steps: 1. Open the Select Boot Device menu by turning on or restarting the comp uter, and t hen pressing esc while the “Press the ESC key for Startup Menu” mess age is displayed at th e bottom of the scree[...]

4. Select your computer model, and th en select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environm ent . – or – Click Download , and then select Run . 126 Chapter 9 Computer Setup (BIOS) a nd Advanced Syst em Diagnostics in SUSE Linux[...]

10 Backup and recovery in Windows 8 To protect your in formation, use Windo ws backup and restore utilities to back up individual files and folders, back up your entire hard dr ive, create system repair media (select models only) by using the installed optical drive (select models only) or an option al external o ptical drive, or c reate system re [...]

To create a backup u sing Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, de pending on file size and the speed of the computer. 1. From the Start screen, type backup , click Settings , and then select from the list of disp layed option[...]

CAUTION: Some Automatic Repair options will complete ly erase and reforma t the hard drive. All files you have created an d any software installed o n the computer a re permanently remov ed. When reformatting is complete, the recovery process rest ores the operating system, as well as the drivers, software, and utilities from th e backup used for r[...]

4. Press f11 while the “Press <F11 > for recovery” message is disp layed on the scre en. 5. Follow the on-screen instructio ns. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating syst em DVD, contact support. See t he Worldwide Telephone Numbers booklet included with the computer. You ca n also fi[...]

Using Windows Refresh for quick and easy recovery When your computer is not working pr operly and yo u need to regain system stability, the Windows Refresh option allows you to start fres h and keep what is impo rtant to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOT[...]

4. Select Troubleshoot from the boot options menu. 5. Select Reset your PC , and fol low the on-screen instructions. To use the Start screen: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings . 3. Click Change PC settings in the bottom-right corner of the screen, and then sel[...]

11 Backup and recovery in Windows 7 Your computer includes HP and Windows too ls to help you safeguard your in formation and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media an[...]

Guidelines ● When creating recovery media or backing up to discs, use a ny of the following types of discs (purchased separately): DVD+R, DVD+R DL, DV D-R, DVD-R DL, or DVD± RW. The disc s you use will depend on the type of optical drive you are using. ● Be sure that the computer is connected to AC power before yo u start the recovery media cr[...]

in case of system instability or fa ilure. Your initial and subsequent backups allow yo u to restore your data and settings if a failure occurs. You can back up your information to an o ptional external hard drive, a network drive, or discs. Note the following when backing up: ● Store personal files in the Doc uments library, and back it up regul[...]

Using the Windows recovery tools Using the Windows recovery tools, you can: ● Recover individual files ● Restore the computer to a previous system re store point ● Recover information using recovery tools NOTE: For detailed instructions on various recover y and restore options, perform a search for these topics in Help and Supp ort. To access[...]

Using f11 recovery tool s (select models only) CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any so ftware that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating sy stem and HP progr ams and driver s that were instal[...]

4. Follow the on-screen instructio ns. 5. Click Next . 6. Select Repair your computer . 7. Follow the on-screen instructio ns. After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications. 138 Chapter 11 B[...]

12 Backup and Recovery in SUSE Linux Recovery after a system failure is as good as your most recent backup. As you add new softwar e and data files, you should continue to back up your system on a regula r basis to maintain a reasonably current back up. Your computer includes to ols provided by HP to he lp you safeguard your information and retriev[...]

NOTE: Before you back up you r information, be sure you have desi gnated a location to save the backup files. 4. Click Save an d Backup to start the backup and to save the backup settings. To restore backup files: 1. Select Computer > More Applications > Tool s > Backup Manager Restore . 2. Click Backup Source , and then select the loca ti[...]

To restore the compute r from the recovery disc, follow these steps: 1. If possible, back up all personal files. 2. Insert the HP Factory Image Restore DVD into the optical drive and restart the computer. 3. As the computer is restarting, press f9 to open the Computer Setup boot option menu. 4. Select Optical Disk Drive from the Boot Options menu a[...]

13 Specifications Computer specifications–HP EliteBook 840/HP ZBook 14 models Metric U. S. Dimensions Width 33.9 cm 13.35 in Depth 23.7 cm 9.33 in Height Height (touch models) 2.1 cm 2.3 cm 0.83 in 0.89 in Weight Non-touch panel: Equipped with 3-cell (24 W hr) battery, UMA graphics, one memory module, WLAN module, and solid-state drive 1.62 kg 3.[...]

Metric U. S. Relative humidity (nonco ndensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,04 8 m -50 ft to 10,000 ft Nonoperating -15 m to 12,1 92 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specif y thermal limits for plastic surfaces. The device operates well within this [...]

Metric U. S. Nonoperating -15 m to 12,1 92 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specif y thermal limits for plastic surfaces. The device operates well within this range of temperatures. 35.6-cm (14.0-in) HD SVA display specifications Metric U.S. Dimensions Height 22.43 c m 8 .83 in Width 36.0 cm 14.17 in Depth 0.38 cm 0.1[...]

35.6-cm (14.0-in) HD+ SVA display specifications Metric U.S. Dimensions Height 20.6 cm 8.09 in Width 32.1 cm 12.6 in Depth 0.36 cm 0.14 in Diagonal 35.6 cm 14.0 in Weight 0.72 lb (325 g) (max) Contrast ratio 300:1 (typical) Bright ness 250 nits (typical) Refresh Rate 60 Hz Surface Treatment Anti-glare Pixel resolution Format HD+ (1600 x 900) Config[...]

35.6-cm (14.0-in) HD+ SVA display specifications Metric U.S. Dimensions Height 20.6 cm 8.09 in Width 32.1 cm 12.6 in Depth 0.36 cm 0.14 in Diagonal 35.6 cm 14.0 in Weight 0.75 lb (340 g) (max) Contrast ratio 300:1 (typical) Bright ness 300 nits (typical) Refresh Rate 60 Hz Surface Treatment Anti-glare Pixel resolution Format FHD (1920 x 1080) Confi[...]

39.6-cm (15.6-in) HD SVA display specifications Metric U.S. Dimensions Height 20.6 cm 8.09 in Width 32.1 cm 12.6 in Depth 0.36 cm 0.14 in Diagonal 39.6 cm 14.0 in Weight < 1.1 lb (500 g) (max) Contrast ratio 300:1 (typical) Bright ness 200 nits (typical) Refresh Rate 60 Hz Surface Treatment Anti-glare Pixel resolution Format HD (1366 x 768) Conf[...]

39.6-cm (15.6-in) FHD SVA display specifications Metric U.S. Dimensions Height 20.6 cm 8.09 in Width 32.1 cm 12.6 in Depth 0.36 cm 0.14 in Diagonal 39.6 cm 14.0 in Weight < 0.84 lb (380 g) (max) Contrast ratio 400:1 (typical) Bright ness 300 nits (typical) Refresh Rate 60 Hz Surface Treatment Anti-glare Pixel resolution Format HD (1920 x 1080) C[...]

Hard drive specifications 1-TB* 500-GB * 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm Weight 115 g 101 g 115 g Interface type SATA SATA SATA Transfer rate Synchronous (maxim um) Synchronous (maximum) 300 MB/s (Drive Capability) Security ATA security Seek times (typical read, including setting) Single track 3 ms 1 .5ms/3 ms[...]

Solid-state drive specifications 128-GB* 180-GB* 240 -GB* 256-GB* Dimensions Height 7 mm 7 mm 7 mm 7 mm Width 70 mm 70 mm 70 mm 70 mm Weight 73 g 78 g 78 g 73 g Interfac e SATA 3 (6 Gb/ s) SATA 3 (6 Gb/s) SATA 3 (6 Gb/ s) SATA 3 (6 Gb/ s) Transfer rate Maximum Sequential Read 415 MB/s Up to 550 MB/s 550 MB/s Up to 460 MB/s Maximum Sequential Write [...]

14 Statement of Volatility The purpose of this document is to provide general information regarding non-volatil e memory in industry-standards based HP Bu siness Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been remov[...]

f. If an Automatic DriveLock pa ssword is set, sele ct the Security menu, select Hard Drive Tools , scroll down to Automatic DriveLock , then select the desired hard drive and disable protection. Repeat this procedure if more than one hard dr ive has an Automatic DriveLock password. g. Select the File menu, then Reset BIOS Security to factory defau[...]

HP Sure Start Select Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardware- based assurance of the following: ● HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under “B IOS Integrity Che cking” ● An HP-approved BIOS is runni ng on the host processor HP Sure Sta[...]

Non-volatile memory usage Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes No Y[...]

Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Intel Manageme nt Engine Firmware (present only in models ending in a ‘p’ or ‘w’ or with Intel Centrino P[...]

Questions and answers 1. How can the BIOS settings be restor ed (returned to factory settings)? a. Turn on or restart the computer and press F10 when prompted n ear th e bottom of the display. b. Select File , then select Restore defaults . c. Follow the on-screen instructions. d. Select File , save changes and exit, then press Enter . 2. What kind[...]

15 Power cord set requirements The wide-range input feature of the computer permit s it to operate from a ny line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set in cluded with the computer me ets the requiremen ts for use in the country or region where the equipment is purchased. Power cord sets for us[...]

Requirements for specific countries and regions Country/region Accredited agency Applicab le note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DE MKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEM KO 1 The People's Republic of China COC 5 South Korea EK 4 Sw[...]

16 Recycling When a non-rechargeable or recharge able battery has reache d the end of its useful life, do not dispose of the battery in ge neral household waste . Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original pr int cartridges, and rechargeable batte[...]

Index A AC adapter, spare p art numbers 33, 35 AC adapter/battery light 16 accessory battery connector, identif ying 19 antenna removal 103 spare part numbers 28, 30, 39, 42, 103 audio, product description 4 audio-in (microphone) jack, identif ying 18 audio-out (headphone) jack, identif ying 18 B backup 139 Backup and Restore 128, 135 backup tools [...]

DVD±RW Double-Layer with SuperMulti Drive precautions 44 E electrostatic discharge 44 embedded num eric keypad, identif ying 15 equipment guidelines 47 esc key, identif ying 15 Ethernet, product description 4 external VGA monitor port 17 F f11 recovery 129, 137 fan removal 77 spare part number 24, 36, 77 fingerprint reader assembly removal 88 spar[...]

pointing device, product description 6 pointing stick 11 ports DisplayPort 18 external VGA monitor 17 product description 6 power button board removal 86 spare part number 24, 39, 86 power button, identifying 14 power connector, identifying 18 power cord set requirements 157 spare part numbers 33, 34, 35 power lights 12, 16 power requirements, prod[...]

USB ports, identifying 17, 18 V vents, identifying 17, 20, 21 VGA/USB board removal 80 spare part number 24, 39, 40, 80 video, prod uct description 4 W warranty period 22 webcam 10 webcam light, identifying 10 webcam module removal 69 spare part numbers 28, 30, 36 webcam, identifying 1 0 webcam/microphone module removal 101 Windows Refresh 131 rein[...]