HP (Hewlett-Packard) G6 manual

HP Pavilion G6 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting re ference used for maintaining and servicing the computer. I t provides comprehensive information on identifying comp uter features, components, and spare parts; troubleshooting computer problems; and perf orming computer disassembly procedures.[...]

© Copyright 2011 Hewlett-Packard Development Company, L.P. ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel corporation in the U.S. and other countries. Microsoft and Windows are U.S. [...]

Safety warning notice WARNING! To reduce the possibility of heat-related inju ries or of overheating the computer, do not place the computer directly on you r lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surfac e, such as an adjoining optional printer, or a soft surface, such as pi[...]

iv Safety warning notice[...]

Table of contents 1 Product description .................... ........... .............. ............. ............... ........... ................ .... ... 1 2 External component identification ............... .......... ............ ......... ............ .......... ............. .... 8 Top ..... ............ ................. .............. .....[...]

Packaging and transporting gu idelines ........................................ 44 Workstation gu idelines .............................................................. 44 Equipmen t guidelines .......... ............. ............ .............. ............ .... 45 Component r eplacement pr ocedures .. ...........................................[...]

Updating the B IOS ...... ............ ............... ............ ............ .......... ............... ........... ............ .... .... 98 Determining the BIOS vers ion ................. ......................... ................................ ......... 98 Downloa ding a BIOS upd ate .......... .......... ............ .......... ..........[...]

viii[...]

1 Product description Category Desc ription Intel® AMD® Discrete UMA Discrete UMA HP Pavilion G6 Notebook PC √√ √ √ Processo rs Intel® Core™ i7-2620M processor (2.7 GHz, SC turbo up to 3.40 GHz, 4 MB L3 cache), Dual 35 W √√ Intel Core i5-2540M processor (2.6 GHz, SC turbo up to 3.3 GHz, 3 MB L3 cache), Dual 35 W √√ Intel Core i[...]

Category Desc ription Intel® AMD® Discrete UMA Discrete UMA Intel Pentium B950 proces sor (2.1 GHz, 2 MB L3 cache) Dual 35W √√ Intel Pentium P6300 (2.26 GHz, 3 MB L3 cache), Dual 35 W √√ Intel Pentium P6200 (2.13 GHz, 3 MB L3 cache), Dual 35 W √√ AMD E Series E450 (1.65 GHz, 1 MB L2 cache, 1333MHz), Dual 18 W √ AMD A Series APU A8-3[...]

Category Desc ription Intel® AMD® Discrete UMA Discrete UMA AMD RS880M + SB820M (AMD Phenom, Turion, Athlon, V Series Processors) √√ Graphic s Intel HD Graphics 3000 √ Intel HD Graphics √√ √ ATI Radeon™ HD 6470M with 512 MB of dedicated video memory √ √ ATI Radeon HD 6470M with 1 GB of dedicated video memory (128 Mx16 DDR3, 900 [...]

Category Desc ription Intel® AMD® Discrete UMA Discrete UMA ● 4096 MB (4096 MB × 1) √√ √ √ ● 4096 MB (2048 MB × 2) √√ √ √ ● 3072 MB (1024 MB × 1 + 2048 M B × 1) √√ √ √ ● 2048 MB (2048 MB × 1) √√ √ √ ● 2048 MB (1024 MB × 2) √√ √ √ ● 1024 MB (1024 MB × 1) √√ √ √ Hard dr ives Support[...]

Category Desc ription Intel® AMD® Discrete UMA Discrete UMA ● Intel Centrino® Wireless-N 1030 + Bluetooth (802.11b/g/n) √√ ● Intel Centrino Wireless-N 1000 (802.11b/ g/n) with WiDi √√ ● Atheros AR9285 802.11b/g/n 1x1 WiFi Adapter √√ √ √ ● Ralink 5390GN 802.11b/g/n 1x1 WiFi Adapter √√ √ √ ● Broadcom 4313 802.11b/[...]

Category Desc ription Intel® AMD® Discrete UMA Discrete UMA VGA (Dsub 15-pin) su pporting the following: ● 2048×1536 external resolution @ 75 Hz ● 1920×1600 external resolution @ 60 Hz ● 2048×1536 external resolution @ 60 Hz (for E450 processor) ● 2560×1600 external resolution @ 60 Hz (for E350 processor) HDMI v1.4 supporting: up to 1[...]

Category Desc ription Intel® AMD® Discrete UMA Discrete UMA Battery (system) √√ √ √ Hard drive √√ √ √ Memory module √√ √ √ Optical dr ive √√ √ √ 7[...]

2 External component identification Top TouchPad Component D escription (1) TouchPad light ● Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) TouchPad on/off button Turns the TouchP ad on and off. Quic kly double-tap the TouchPad button to turn the TouchPad on and off. (3) Left TouchPad button Functions like th e left button on an ext[...]

Lights Component Des cription (1) TouchPad light ● Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) Caps lock light ● White: Caps lock is on. ● Off: Caps lock is off. (3) Power light ● On: The computer is on. ● Blinking: The comput er is in Sleep mode. ● Off: The computer is off or in Hibernation mode. (4) Wireless light ●[...]

Button Component Description Power button ● When the computer is off, press the power button to turn on the computer. ● When the computer is on, press the power button briefly to initiate Sleep mode. ● When the computer is in Sleep mode, press the power button briefly to exit Sleep mode. ● When the computer is in Hibernation mode, press the[...]

Keys Component Des cription (1) esc key Displays system in formation when pressed in combination with the fn key. (2) fn key Displays system in formation when pressed in combination with the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortc ut menu fo r items beneath the pointer. (5) Actio[...]

Front Component Des cription Speakers (2) Produce sound. 12 Chapter 2 External component identification[...]

Right side Component Des cription (1) Optical drive Plays optical discs, su ch as CDs, DVDs , and Blu-ray discs. (2) Optical drive light Green: The op tical drive is being accessed. (3) USB port Connects an optional USB device. (4) AC adapter light ● Blinking white: The battery is low. ● Solid white: The computer is connected to external power.[...]

Left side Component Des cription (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal fo r the internal fan to cycle on and off during routine operation. (3) R[...]

Component Des cription (8) Digital Media Slot Supports the follo wing optional digital card formats: ● MultiMedia Card (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity (SDXC) Memory Card (9) Hard drive light ● White: The hard drive is being accessed. (10) Power li[...]

Display Component Des cription (1) WLAN antennas (2)* Send and receive wirele ss signals to communicate with wireless local area networks (WLANs). (2) Webcam light On: The webcam is in use. (3) Webcam Records video and c aptures still photographs. To use the webcam, select Start> All Programs >Cyberlin k YouCam (4) Internal microphone Records[...]

Bottom Component Description (1) Battery bay Holds the battery. (2) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automat ically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on an d off during routine o peration. (3) Battery release latch Releases the batter[...]

3 Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. Component Description (1) Product name The name affixed to the front of the computer. (2) Serial number (s/n) An alphanumeric iden tifier that is unique to [...]

Computer major components Computer major components 19[...]

Item Desc ripti on Spare part number (1) 39.6-cm (15.6-in) High Definitio n (HD), light-emitting diode (LED), BrightVie w (1366×768) displa y assembly: NOTE: For more information on the display assembly internal component spare part information, see Displ ay assembly component s on page 27 . ● For use in Charcoal Grey com puter models 645523 -00[...]

Item Desc ripti on Spare part number ● For use in Greece, Black 636376-DJ1 ● For use in Bulgaria, Black 636376–261 ● For use in Thailand, Black 636376–281 ● For use in Japan, Black 636376–291 ● For use in Taiwan, Black 636376–AB1 ● For use in Korea, Black 636376–AD1 ● For use in India, Black 636376–D61 ● For use in the U[...]

Item Desc ripti on Spare part number ● For use in India, Pink 645893–D61 (3) Top cover (includes TouchPad board): ● For use in Ocean Drive computer models 637196-001 ● For use in Luminou s Rose computer models 641287-001 ● For use in Sweet Purple com puter models 641297-001 ● For use in Butter Gold computer models 6 41299-001 ● For us[...]

Item Desc ripti on Spare part number ● For use in Intel HM55 i3 –370M discrete, 512 M B/1 GB computer models 654117–001 ● For use in Intel HM 55 i3–370M UMA comp uter models 654118–001 (8 & 11) Processor (includ es replacement thermal material) ● Intel Core i7-2620M processor (2.7 GHz, SC turbo u p to 3.40 GHz, 4 MB L3 cache), Dua[...]

Item Desc ripti on Spare part number ● AMD Phenom II N850 processor (2.2 GHz, 1.5 MB L2 cache, 1333 M Hz, 3.6 GT/ s), Triple 35 W 616345-001 ● AMD Phenom II N660 processor (3.0 GHz, 2 MB L2 cache, 1333 MHz, 3.6 GT/s), Dual 35 W 635494-001 ● AMD Phenom II P650 processor (2.6 GHz, 2 MB L2 cache, 106 6 MHz, 3.6 GT/s), Dual 25 W 634687-001 ● Tu[...]

Item Desc ripti on Spare part number ● Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Blueto oth 2.1+EDR Combo adapter (BT3.0+HS ready) 600370–001 ● Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter 593836-0 01 ● Intel Centrino Wireless-N 1030 + Bluetooth (802.11b/g /n) 631956-001 ● Intel Centrino Wireless-N 1000 (802.11b/g/n) 593530-0 01 ?[...]

Item Desc ripti on Spare part number ● Blu-ray Disc ROM and DVD±R/R W SuperMulti Double-Layer Drive 659996-001 ● Optical Drive protective insert 659621-001 (24) Battery ● 6-cell Li-lon, 2.20 Ah, 47 Wh 593553-001 ● 6-cell Li-lon, 2.55 Ah, 55 Wh 593554-001 (25) Service Door (included in Plastics kit) 637192-001 Rubber Kit (not ill ustrated, [...]

Display assembly components Item Description Spare part number (1) Display bezel 637188-001 (2) Webc am modu le 637197-001 (3) 39.6-cm (15.6-in) high-definition, BrightView LED display panel 6476 23-001 (4) Display bracket (with hinges) 637191-001 (5) Display hinge covers 641142-001 (6) Display cable (included in th e Display Cable Kit) 641136-001 [...]

Item Description Spare part number ● For use in Luminous Rose computer models 641286-001 ● For use in Charcoal Grey computer m odels 641288-001 ● For use in Pewter computer models 641290-001 ● For use in Pacific Blue computer models 641292-001 ● For use in Pearl Pink computer models 6412 94-001 ● For use in Sweet Purple computer models [...]

Mass storage devices Item Description Spare part number (1) Hard drive Supports the following 9.5 mm , 6.3 cm (2.5 in) SATA hard drives: ● 750 GB, 5400 rpm 644351-001 ● 640 GB, 5400 rpm 637312-001 ● 500 GB, 7200 rpm 644685-001 ● 320 GB, 5400 rpm 645086-001 Supports the following 7 mm , 6.3 cm (2.5 in) SATA hard drives: ● 320 GB, 7200 rpm [...]

Item Description Spare part number ● Blu-ray Disc ROM with DVD±R/R W Su perMulti Double-Layer Drive 659996-001 (3) Optical Drive protective inse rt 659621-001 30 Chapter 3 I llustra ted parts ca talog[...]

Miscellaneous parts Description Spare p art number AC adapters ● 65 W AC adapter 609939-001 ● 90 W AC adapter 609940-001 ● 65 W AC adapter (EM) 609948-001 ● 90 W AC adapter (EM) 609947-001 Power cord, AC, 3 wi re, black, 1.83-m ● For use in North America 490371-001 ● For use in Australia 490371-011 ● For use in Europe 4903 71-021 ● [...]

Description Spare p art number TouchPad LED board 647622-001 Screw kit ● Phillips 2.5×3.0 screw ● Phillips 2.5×5 nylon screw ● Phillips 3.0×2.0 screw ● Phillips 2.5×6.5 screw ● Phillips 2.5×10.3 screw ● Phillips 4.0×2.5 screw 637194-001 32 Chapter 3 I llustra ted parts ca talog[...]

Sequential part number listing Spare part number Description 490371-001 Power cord, AC, 3 wire, black, 1.83 m for use in North America 490371-011 Power cord, AC, 3 wire, black, 1.83 m for use in Australia 490371-021 Power cord, AC, 3 wire, black, 1.83 m for use in Europe 490371-031 Power cord, AC, 3 wire, black, 1.83 m for use in th e United Kingdo[...]

Spare part number Description 616333-001 V140 processor (2.3 GHz, 512 KB L2 cache, 1066 MHz, 3.2 GT/s) , SC 25 W 616343-001 Athlon II P340 processor (2.2 GHz, 1 MB L2 cache, 1066 MHz, 3.2 GT/s), Dual 25 W 616345-001 AMD Phenom II N850 processor (2 .2 GHz, 1.5 MB L2 cache, 1333 MHz, 3 .6 GT/s), Triple 35 W 621565-001 2 GB memory module, 10600 1333 M[...]

Spare part number Description 636373-001 System board (includes replacement therma l material) use in Intel HM65 UM A computer models 636374-001 System board (includes replacement thermal material) for use in Intel HM65 discrete, 512 M, computer models 636375-001 System board (includes replacement thermal material) for use in Intel HM65 64 70 discr[...]

Spare part number Description 637185-001 Wireless antenna (includes wireles s antenna transceivers and cable) 637186-001 Display back cover ( includes logo) for use in Ocean Drive computer models 637187-001 Base enclosure 637188-001 Display bezel 637189-001 Heat sink assembly (i ncludes replacement therm al material) for use in Intel HM55 UMA compu[...]

Spare part number Description 641140-001 Heat sink assembly (i ncludes replacement therm al material) for use in Intel HM65 UMA computer models 641141-001 Heat sink assembly (incl udes replacement therm al material) for use in Intel HM65 discrete computer models 641142-001 Display hinge covers 641143-001 TouchPad button board (includes bracket and [...]

Spare part number Description 645523-001 39.6 cm (15.6 in) HD LED Brigh tView (1366×768) display ass embly for use in Charcoal Grey computer models 645524-001 39.6 cm (15.6 in) HD LED Brigh tView (1366×768) display ass embly for use in Pewter computer models 645525-001 39.6 cm (15.6 in) HD LED Brigh tView (1366×768) display ass embly for use in [...]

Spare part number Description 645893-BB1 Keyboard for use in Israel, Pink 645893-BG1 Keyboard for us e in Switzerland, Pink 645893-D61 Keyboard for use in India, Pi nk 645893-DH1 Keyboard for us e in the Netherlands, Pink 645893-DJ1 Keyboard for use in Greece, Pink 647622-001 TouchPad LED board 647623-001 39.6-cm (15.6-in) high-definition, BrightVi[...]

Spare part number Description 654118-001 System board (includes replacement therma l material) for use in Intel HM55 i3–370M UMA computer models 654119-001 Heat sink assembly (i ncludes replacement therm al material) for use in Intel BG A discrete computer models 654120-001 Heat sink assembly ( includes replacement th ermal material) for use in I[...]

4 Removal and replacement procedures Preliminary replacement requirements Tools required The following tools are ne eded to comple te the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations Before disassembly or assembly procedures, re view and adhere to[...]

Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Impr oper cable placement ca n damage the comp uter. Cables must b e handled with ex treme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion[...]

Grounding guidelines Electrostatic discharge damage Electronic componen ts are sensiti ve to electrostati c discharge (ESD). Circuitry design and structure determine the degree of sensitiv ity. Networks built into many integrated circuits provide some protection, bu t in many cases, ESD contains en ough power to al ter device parameters or melt sil[...]

Packaging and transp orting guidelines Follow these grounding guidelines when packagin g and transporting equipment: ● To avoid hand co ntact, transport pr oducts in static-safe tube s, ba gs, or boxes . ● Protect ESD-sensitive part s and assemblies with co nductive or approved co ntainers or packaging. ● Keep ESD-sensitive parts in their con[...]

Equipment guidelines Grounding equipment must include either a wrist st rap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a gr ounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To pro vide proper ground, wear a strap snugly ag ainst the sk[...]

Component replacement procedures This chapter provides remova l and replacement procedures. There are as many as 78 screws, in 8 di fferent sizes, that must be re moved, replace d, or loose ned when servicing the co mputer. Make special note o f each screw size and location during removal and replacement. Serial number The serial number label, loca[...]

Computer feet Description Spare p art number Rubber Feet Kit 639455-001 The computer feet are adhesive-backed rubber pads . The feet attach to the base enclosur e in the locations illustrated below. Component re placement procedures 47[...]

Battery Description Spare p art number 6 cell, 2.20 Ah, 47 Wh 593553-001 6 cell, 2.55 Ah, 55 Wh 593554-001 Before disassemb ling the computer: 1. Shut down the computer. If you are uns ure whether the computer is off or in Hibernation, turn on the computer, and then shut it down th rough the operating system. 2. Disconnect all external device s con[...]

Service door Description Spare p art number Plastics Kit (contains the service door) 637192-001 Before removing the service do or, remove the battery (see Battery on page 48 ) 1. Position the computer upside do wn, with the front toward you. 2. Loosen the tw o Phillips 4.0×2. 0 captive s crews (1 ) that secure the service door t o the computer. 3.[...]

Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and ha rd drive connecto r. The hard drive bracket and hard drive connector, as well as the hard drive br acket screws, ar e also available in the Hard Drive Hardware Kit. Description Spare p art number Supports the following 9.50 mm , 6.35 c m (2.50 in) SATA hard drives: [...]

Remove the hard drive: 1. Disconnect the hard drive ad apter cable from the syst em board (1) and then pull up on the tab (2) to remove th e drive from the hard drive b ay. NOTE: If the rubber hard drive bracket is wedged into the hard drive bay snugly, you may need to gently pry up the hard drive using a thin nonconductive tool. 2. Disconnect the [...]

Optical drive NOTE: The optical driv e spare part kit includ es an optical dr ive bezel and o ptical drive brack et. Description Spare p art number DVD±RW and CD-RW SuperMulti Dou ble-Layer Combo Drive 6599 97-001 Blu-ray Disc ROM and DVD±R/RW SuperMu lti Double-Layer Drive 659996-001 Optical Drive protective insert 659621-001 Before removing the[...]

6. Remove the optical drive bracket (2) . 7. To replace the optical drive bezel, di sconnect it from the optical drive. Reverse this procedure to r eassemb le and install the optical drive. Component re placement procedures 53[...]

WLAN module Description Spare pa rt number Atheros 9285G 802.11b/g/n WiFi Adapter 580101-001 Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter 605560-005 Broadcom 4313 802.11b/g/n 1x1 W iFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready) 600370-001 Broadcom 4313AGN 802.11a/b/g/ draft-n WiFi Adapter 593836-001 Intel Centrino Wireless-N 1030 + Bl [...]

3. Remove the WLAN module (4) by pulling it away from the slot at an angle. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or regi on. If you replace the module and then receive a warning[...]

Memory module Description Spare part number 4 GB PC3 10600 1333 M Hz shared 621569-001 2 GB PC3 10600 1333 M Hz shared 621565–001 Before removing the memory module , remove the following components: 1. Battery (see Battery on page 48 ) 2. Service door (see Service door on page 49 ) Remove the memory module: 1. Spread the retaining tabs (1) on eac[...]

Keyboard Description Spare part number See Computer major components on page 19 for complete list of available keyboards. Before removing the keyboard, re move the following components: 1. Battery (see Battery on page 48 ) 2. Service door (see Service door on page 49 ) Remove the keyboard: 1. Remove the Phillips 5.0×2.5 screw that secures t he key[...]

2. Open the display and stand t he computer on it s side. Insert a small screwdriver through the keyboard acces s hole in the bottom of the computer. (The keyb oard access hole is the same hole from which the keyboard screw was removed.) Push firmly on the bo ttom of the keyboard until it is disengaged. NOTE: When the computer is s tanding on its s[...]

4. Release the zero ins ertio n force (ZIF) connector (1) to which the keyboard cable is atta ched, and then disconnect th e keyboa rd cable (2) . Remove t he keyboard (3) . Reverse this procedure to install the keyboard. Component re placement procedures 59[...]

Top cover Description Spare p art number For use in Ocean Drive computer models 637196-001 For use in Lumino us Rose computer models 641287-001 For use in Sweet Purple computer models 641297-001 For use in Butter Gold computer models 6412 99-001 For use in Pewter computer models 641291-001 For use in Charcoal Grey computer models 641289-001 For use[...]

2. Release the three ZIF co nnectors (1) to which the ZIF cables are attached. Then disconnect the power button cable (2) , the TouchPad cable (3) , the TouchPad button cable (4) , and USB bo ard cable (5) from the system board. 3. Remove the two Philli ps 5.0×2.5 screws th at secure the top co ver to the computer. 4. Turn the computer upside down[...]

5. Remove the three Phillips 5.0×2.5 screw s in the battery bay, the t wo Philli ps 5.0×2. 5 screws near the hard drive connector , and the nine Phillips 6.0×2.5 screws along the edges of the base enclosure. NOTE: The four screws alo ng the front edge al so serve to secure the speakers inside the base enclosure. 6. Lift the rear edge of the top [...]

Power button board Description Spare part number Power button board (includes cable) 641144-001 Before removing the power button bo ar d, remove the following components: 1. Battery (see Battery on page 48 ) 2. Service door (see Service door on page 49 ) 3. Hard drive (see Hard drive on page 50 ) 4. Optical drive (see Optical drive on page 52 ) 5. [...]

Reverse this procedure to in stall the power button board. 64 Chapter 4 Removal an d replacement procedures[...]

TouchPad button board Description Spare p art number TouchPad button board (include s bracket and cable) 6411 43-001 Before removing the TouchPad butto n bo ard, remove the following components: 1. Battery (see Battery on page 48 ) 2. Service door (see Service door on page 49 ) 3. Hard drive (see Hard drive on page 50 ) 4. Optical drive (see Optica[...]

Reverse the above procedure to reassemb le and install the TouchPad button board. 66 Chapter 4 Removal an d replacement procedures[...]

TouchPad LED board NOTE: The security cable lock is includ ed with the base enclos ure, spare part number 637187- 001. TouchPad LED board 647622-001 Before removing the Touc hPad LED board, remove the following components: 1. Battery (see Battery on page 48 ) 2. Service door (see Service door on page 49 ) 3. Hard drive (see Hard drive on page 50 ) [...]

Speaker assembly Description Spare part number Speaker assembly (includes cable) 641396-001 Before removing the spea ker assembly, remove the following co mponents: 1. Battery (see Battery on page 48 ) 2. Service door (see Service door on page 49 ) 3. Hard drive (see Hard drive on page 50 ) 4. Optical drive (see Optical drive on page 52 ) 5. Keyboa[...]

USB board Description Spare p art number USB board (includes cable) 641145-001 Before removing the USB board, r emove the following components: 1. Battery (see Battery on page 48 ) 2. Service door (see Service door on page 49 ) 3. Hard drive (see Hard drive on page 50 ) 4. Optical drive (see Optical drive on page 52 ) 5. Keyboard (see Keyboard on p[...]

Power connector Description Spare p art number Power connector 641137-001 Before removing the power connector ca ble, remove the following components: 1. Battery (see Battery on page 48 ) 2. Service door (see Service door on page 49 ) 3. Hard drive (see Hard drive on page 50 ) 4. Optical drive (see Optical drive on page 52 ) 5. Keyboard (see Keyboa[...]

Display assembly Description Spare p art number 39.6-cm (15.6-in) High Definition (HD), light-emitti ng diode (LED) Brig htView display assembly: ● For use in Charcoal Grey computer models 645523-001 ● For use in Ocean Drive computer models 636378-001 ● For use in Sonoma Red computer models 645521-001 ● For use in Lumino us Rose computer mo[...]

6. Lift the display panel (4) straight up to remove it. NOTE: The security bracket is part of the right h inge. Reverse this procedure to in stall the display assembly. 72 Chapter 4 Removal an d replacement procedures[...]

7. To replace any of the display as sembly internal components, remove the following screw covers and screws: (1) Two screw covers on the display bezel bottom edge (2) Two Phillips 5.0×2.5 screws 8. Flex the inside edge of the left side (1) , the top and bottom sides (2) , and the right side (3 ) of the display bezel until the bezel diseng ages fr[...]

9. Remove the display bezel (4) . Reverse this proc edure to install t he display bezel. 10. To replace the webcam module, lift the webcam mo dule as far from the display enclosure as the webcam mo dule cable allo ws. 11. Disconnect the webcam module cable (1) from the webcam module, and then remove the webcam mo dule (2) . The webcam module is ava[...]

12. To replace the display hinge covers, re move the tw o Phillips 3.0×2.5 screws (1) that secure the covers to the display enclosure. 13. Remove the display hinge covers (2) . The display hinge covers are availab le using spare part number 641142-0 01. Reverse this procedure to inst all the display hinge covers. 14. To replace the display panel, [...]

15. Tilt the display (1) up, release the tape (2) holding the display cable to the display panel, and then disco nnect th e cable (3) . 16. Remove the display panel (4) from the display enclosure. The display panel is ava ilable using spare part number 647623-001 . Reverse this procedure to instal l the display panel. 17. To replace the display pan[...]

20. Lift up to remove the transceiver cable (2) . The wireless antenna transceivers and cable are available using spare part number 637185-0 01. Reverse this procedure to install t he display wireless antenna transceivers. 21. To remove the display cable from the disp lay enclosure, lift the adhesive tab s (1) that hold the display cable to the dis[...]

System board NOTE: The system bo ard spare part k it includes UMA o r discrete graphic s subsystem memo ry and replacement ther mal material. Description Spare p art number For use in Intel HM55 UMA computer models 636370-001 For use in Intel HM65 UMA computer models 636373-001 For use in Intel HM55 6470 discrete, 512 M B, computer models 636371-00[...]

4. Optical drive (see Optical drive on page 52 ) 5. WLAN module (see WLAN module on page 54 ) 6. Memory module (see Memory module on p age 56 ) 7. Keyboard (see Keyboard on page 57 ) 8. Top cover (see Top cover on page 60 ) 9. USB board (see USB board on page 69 ) 10. Display assembly (see Display assembly on page 71 ) 11. Power connector (see Powe[...]

3. Lift the system boar d (3) from the right edge and pull it away from the base enclosure at an angle. For AMD computer models, see the following image. For Intel computer models , see the followi ng image. 80 Chapter 4 Removal an d replacement procedures[...]

When replacing the system board, be sure that the foll owing compone nts are remove d from the defective system board and installe d on the replac ement system board: ● Heat sink assembly (see Heat sink assembly on page 84 ) ● Processor (see Processor on page 88 ) Reverse this procedure to ins tall the system board. Component re placement proce[...]

RTC battery Description Spare part number RTC battery (includes mounting adhesive) 637193-001 Before removing the RTC battery, remove the following co mponents: 1. Battery (see Battery on page 48 ) 2. Service door (see Service door on page 49 ) 3. Hard drive (see Hard drive on page 50 ) 4. Optical drive (see Optical drive on page 52 ) 5. WLAN modul[...]

3. Remove the RTC battery (2) . Reverse this procedure to install the RTC battery. Component re placement procedures 83[...]

Heat sink assembly NOTE: The heat sink assembly includes replacement th ermal mat erial. The heat sink fan is available separately , using spare pa rt number 6394 60-001. Description Spare p art number For use in AMD UMA comput er models 639463-001 For use in AMD discrete computer mo dels 639462-001 For use in AMD BGA UMA comput er models 649952-00[...]

NOTE: Steps 1 through 5 ap ply only to computer models equipp ed with Intel processors. 1. Position the system board right-si de up, with the front toward you. 2. Disconnect the fan cable from the system board (1) . 3. Follow the seque nce emboss ed on heat sink to loosen the seven Phillips 10.0×2.0 captive screws (2) that secure the heat sink ass[...]

9. Remove the heat sink assembly (4) by lifting straight up. Each time the heat sink assembly is removed, the thermal material must be thoroughly cleaned from the system board at locations (1) and (2) , from the heat sink assembly at locations (4) and (5) , and from the processor (3) . Thermal pads and thermal paste must b e inst alled on all surfa[...]

The following illustration shows the locations fo r thermal material on syste ms with AMD processors. After applying fresh thermal paste to the components, reverse the abo ve procedure to instal l the heat sink assembly. Component re placement procedures 87[...]

Processor NOTE: All processor spare part kits include thermal material. Description Spare p art number Intel Core i7-2620M processor (2. 7 GHz, SC turbo up to 3.40 GHz, 4 MB L3 cache), Du al 35 W 631252-001 Intel Core i5-2540M processor (2. 6 GHz, SC turbo up to 3.3 GHz, 3 MB L3 cach e), Dual 35 W 631255-001 Intel Core i5-2520M processor (2. 5 GHz,[...]

Description Spare p art number V160 processor (2.4 GHz, 512 KB L2 cache, 1066 MHz, 3.2 GT/s), SC 25 W 636634-001 V140 processor (2.3 GHz, 512 KB L2 cache, 1066 MHz, 3.2 GT/s), SC 25 W 616333-001 Before removing the processor, remove the foll owing componen ts: 1. Battery (see Battery on page 48 ) 2. Service door (see Service door on page 49 ) 3. Ha[...]

2. Lift the processor (2) straight up a nd remove it. NOTE: The gold triangle (3) on the processor must be al igned with the triangle icon (4) embossed on the processor socket when yo u install the processor. Reverse this procedure to ins tall the processor. 90 Chapter 4 Removal an d replacement procedures[...]

5 Specifications Computer specifications Dimensions Depth 24.5 cm (9.6 in) Width 37.4 cm (14.7 in) Height (front to rear) 3.1 to 3.6 cm (1.2 to 1.4 in) Weight (lowest weight configuration) < 2.5 kg (5.5 lbs) Input power Operating voltage 18.5 V dc @ 3.5 A - 65W Operating current 3.5 A Temperature Operating 5°C to 35°C (41°F t o 95°F) Nonoper[...]

39.6-cm (15.6-in) display specifications Dimensions Height 21.0 cm (8.27 in) Width 35.9 cm (14.1 in) Diagonal 39.6 cm (15.6) Number of colors Up to 16.8 million Contrast ratio 300:1 (typical) Bright ness 200 cd/m² (typical) Pixel resolution Pitch 0.259 × 0.259 mm Format 1280 × 800; HD: 1366 × 768 Configuration RGB vertical stripe Backlight LED [...]

Hard drive specifications 750 GB* 640 GB* 500 GB* 320 GB* 250 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 7.0 mm 7.0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 10 1 g 101 g Interface type SATA SATA SATA SATA SATA Transfer rate 100 M B/sec 106 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA security ATA security[...]

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-M IDI, CD -TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Pho to-CD, Video CD), Multis ession CD (Photo- CD, CD-EXTRA, Port folio, CD-R, CD-RW), CD-R, CD-RW , DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+ RW,[...]

Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read BD-RO M, BD-ROM-DL, BD -R, BD-R-DL, BD-RE, BD -RE-DL, DVD-ROM, DVD +R, DVD+R-DL, DVD+RW, DVD- R, DVD-R-DL, DVD-RW, DVD-RA M (Ver.2), CD- DA, CD-ROM (mode 1 and mode 2), CD-ROM XA ( mode 2, form 1 and form 2), Photo CD (single and multip le sessions), CD[...]

6 Setup Utility (BIOS) Setup Utility, or Basic Input/Outp u t System (BIOS), controls communication between all the inp ut and output devices on the s ystem (such as d isk drives, display, keyboard, mouse, and printer). Setup U tility includes settings for the typ es of peripheral s installed, the star tup sequence of the computer, a nd the amount [...]

Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the To uchPad. Na vigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list or to toggle a field—for example an Enable/Disable field—use either the arrow keys or f5 and[...]

Updating the BIOS Updated versions of the BIOS may be available o n the HP Web site. Most BIOS upda tes on the HP Web site ar e packaged in co mpressed files ca lled SoftPaqs . Some download packages contain a file named Re adme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determ[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to t he comput er or an unsuccessful ins tallation, download and install a BIOS update only when the computer is connected to reliable e xternal power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional do[...]

7 Backup and recovery ● Restore ● Creating restore media ● Performing a system restore ● Backing up and recovering your information Your computer includes tools provided by the op erating syste m and HP to help you safeguard your information and restore it if ever needed. This chapter provides information on the following topics: ● Creati[...]

Restore In the event of hard drive failure, to restore your system to its factory image you will need a set of recovery discs or a recovery fl ash drive that you can create using HP Recovery Manager. HP recommends that you use this software to create either a set of recove ry discs or a recovery flash dr ive immediately after software setup. If for[...]

To create a set of recovery di scs or a recovery f lash drive: 1. Select Start > All Programs > HP > HP Recovery Manager > HP Recov ery Media Creation . 2. Follow the on-screen instructio ns. Performing a system restore HP Recovery Manager software allo ws you to repair or restore the computer to its original factory state. HP Recovery [...]

Restoring using the restore media 1. If possible, back up all personal files. 2. Insert the first recovery disc into the optical dr ive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the comput[...]

Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting, and then press f9 for boot options. 3. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for recovery flash drive: 1. Insert the flash drive into a USB port. 2. R[...]

To create a screen shot: 1. Display the screen you want to save. 2. Copy the screen image: To copy only the active window, press alt + fn + prt sc . To copy the entire screen, press fn + prt sc . 3. Open a word-proce ssing document, and then select Edit > Paste . The screen image is added to the docu ment. 4. Save and print the document. Using W[...]

Using Windows syste m restore points A system restore point allows you to sa ve and name a snapshot of your hard drive at a specific point in time. You can then recover back to that poin t if you want to reve rse subsequent changes. NOTE: Recovering to an earlier restore point does not affect data files s aved or e-mails created since the last rest[...]

8 Power cord set requirements The wide-range input feature of the computer permit s it to operate fr om any line voltage fr om 100 to 120 V ac, or from 220 to 240 V a c. The 3-conductor power cord set in cluded with the computer me ets the requiremen ts for use in the country or region where the equipment is purchased. Power cord sets for use in ot[...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil AB NT 1 Canada CSA 2 Chile IMQ 1 Denmark DE MKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand[...]

Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Powe r cord set fittings (appliance coupler and wall plug) must bear the certification mark of th e agen cy responsible for evaluation in the co untry or region where it will be used. 2. Th[...]

9R e c y c l i n g When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the loca l laws and regulations in your area for battery disposal. HP encourages customers to recy cle used electronic hardware, HP original print cartrid ges, and rechargeable batteries. For more information ab[...]

Index A AC adapter light, identifying 13 AC adapter, spare p art numbers 31 action keys, identifying 11 antenna removal 76 spare part number 27 audio, product description 4 audio-in (microphone) jack, identif ying 14 audio-out (headphone) jack, identif ying 14 B backing up customized window, toolbar, and menu bar settings 104 personal files 104 bas[...]

F f11 102 factory settings, restoring 97 feet locations 47 spare part number 47 fn key, identifying 11 front components 8 G graphics, product description 3 grounding equipment and methods 45 H hard drive precautions 42 product description 4 removal 50 spare part numbers 25, 29, 50 specifications 93 Hard Drive Hardware Kit, spare part number 29 hard[...]

removal/replacement preliminaries 41 procedures 46 restore points 106 RJ-45 (network) jack, identifying 14 RTC battery removal 82 spare part number 24, 82 Rubber Feet Kit, spare part number 47 S security cable slot security cable slot, identifying 13 security, product description 6 serial number 18, 46 service considerations 41 service door removal[...]