HP (Hewlett-Packard) HP 9250C manual

HP 9 2 5 0C Di gital S ender Se r v ice Man ual[...]

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HP Digital Sender 9250c Service Manual[...]

Copyright information © 2007 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written per mission is prohibited, except as allowed under the copyright laws. The information contained her ein is subject to change without notice. The only warranties for HP products and services are set forth [...]

Table of contents 1 Device information Chapter contents ............ ........... ............. ............ .............. ............ ........... ............. ............ ..... ............. .. 1 Device information .................. ............... ................... .................. ................... .................. . ................[...]

Memory ............ ............ ................ ............. .............. ............... ............ .............. ............ ...... 28 Control pa nel ......... ................ ............... .............. ................ ............... .............. .............. .. .. 28 Keyboard . ............... .............. .............. ..[...]

Internal components ................. ............ ............... ................ ............... ............... ............ ..... ................ 80 ADF assembly ................. ............. .................. ................. ................. ................. ............... . 8 1 ADF jam acc ess latch .. .......... ............ ......[...]

NVRAM initia lization .......... ............... ............. .............. ............. .............. ............ ............. 1 40 Disk init ializati on .. ............ ............. ............. ............. ............ ............. ............ ............. .... ... 141 Servi ce menu ............ ............ ............. ..........[...]

Prote cting the env ironment ............ ............... ............. ............... ............... .............. .......... 225 Ozone prod uction .... .......... ........... .......... ........... .......... .......... ........... .......... ........... .......... 2 25 Power consumption ........... ............. ............. .............. .[...]

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List of tables Table 5-1 Common fas teners t hat are u sed in this digital s ender ..... ................. .............. ............... ............ ..... 37 Table 6-1 Contro l-panel mess ages ... ........... ........... ........... .............. ........... ........... ........... ........... ... ............ ... 114 Table 7-1 Common fa steners[...]

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List of figures Figure 1-1 Cont rol-panel layout ............ ................ ............... ................ ............... ............. ........ ................ ........... 8 Figure 4 -1 Scanner as sembly e lectrica l struc ture .. ................ ................ ............... ............... .............. ....... ....... 29 Figure 4 -2[...]

Figure 5-35 Removing the contro l-panel cover assembly (4 of 6) . ............................................................... ... 61 Figure 5-36 Removing the contro l-panel cover assembly (5 of 6) . ............................................................... ... 62 Figure 5-37 Removing the contro l-panel cover assembly (6 of 6) . ..........[...]

Figure 5-85 R emoving the power supply (5 of 6) ................ ............... .............. ............... .............. ...... ........... 100 Figure 5- 86 Removing the po wer supp ly (6 of 6) ....... ................ ............. ................ ............. ............... ........ ... 101 Figure 5-87 Removing the k eyboard cable (1 of [...]

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1 Device information Chapter contents ● Device information ● Featu res ● Software features ● Device parts ● Use the control pan el ● Device software ● Paper handling ENWW Chapter content s 1[...]

Device information The HP Digital Sende r 9250c converts black-an d-white and co lor documents, drawings, a nd photograph s into an electronic fo rm and then distribu tes them directly to seve ral kinds of destinations. You can also install the included HP Digital Sending Software (HP DSS) program to use advanced digita l sending features such a s [...]

Feature Description For more information DSS Send to Folder Scan a document to a network folder. More than one folder destination can be configured. DSS support guide DSS Workfl ow Scan a document and capture information about the scanned document by pr ompting the user. The document can the n be routed to another application. This feature can be c[...]

Features The digital sende r includes the following features : ● Digital sending —Send scanne d files to e-mail addresses and network folders. Advan ced digital- sending functions are carrie d out by the HP Digi tal Sending Software ( HP DSS), which is included with the device. ● ADF (automatic document feed er)—The legal-size ADF accep ts [...]

Software features The HP DSS program suppo rts the digital send er by provi ding the following features : ● Send to e-mail —Scan a docume nt and send it to o ne or more e-mail recipi ents in the form of a .PDF, .JPEG , .TIFF, or .MTI FF file. ● Send to secondar y (secure) e-mail —Send a document by us ing a secure third-party e-mail solutio[...]

Device parts Before using the digita l sender, familia ri ze yourself with its parts. 5 6 3 4 2 1 1 Control panel 2 Jam release button 3 Output bin 4 ADF input bin 5 Keyboard (pull to open) 6 On/off switch 7 ADF cable 8 Control-panel cable 9 10/100Base-T network port 10 EIO slot 11 USB host port (for third-party devices only) 12 USB device port (fo[...]

16 15 14 14 Scanner lock 15 Serial number 16 Scanner glass ENWW Device parts 7[...]

Use the control panel The control pane l has a VGA touchscreen that prov ides access to all device functio ns. Use the buttons and numeric keypad to cont rol jobs and the device status. Th e LEDs indicate over all device status. Control-panel layout The control panel includ es a touchscreen graphical d isplay, job-control buttons, a numeric keypad,[...]

9 Stop button Stops the active job. While stop ped, the control panel shows the options for the stopped job (for example, if you press Stop while the device is processing an e- mail job, the control panel message prompts you to cancel or resume the job). 10 Start button and light Starts digital sending, or resumes a job that has been interrupted. W[...]

Device software Digital-sender software To take advanta ge of advanced di gital-sender features su ch as scan ning with OCR or sending to a workflow, you can in stall the HP Digital Sending Softw are Version 4.0 (HP DSS) that is provided on a CD-ROM wit h the devic e. This so ftware run s as a service on a network server. It is not necessa ry to in[...]

Paper handling The HP Digital Sen der 9250c supports the following standard media sizes: ● Letter: 215.9 x 27 9 mm (8.5 x 11 inches) ● Executive: 190 x 254 mm (7.5 x 10 in ches) ● A4: 210 x 29 7 mm (8.3 x 11.7 inches) ● A5: 148 x 210 mm (5.83 x 8.27 inches) ● B5: 176 x 2 50 mm (6.9 x 9.8 inches) ● Legal (from the ADF only): 215.9 x 355.[...]

12 Chapter 1 Device informatio n ENWW[...]

2 Installation and configuration Chapter contents ● Prepare the site ● System requirements ● Unpack the device ENWW Chapter content s 13[...]

Prepare the site Select a well-ventilate d, dust-free area to in stall the device . Place the device on a sturdy surface. 720.85 mm 720.85 mm (28.38 inches) (28.38 inches) 720.85 mm 720.85 mm (28.38 inches) (28.38 inches) 452.62 mm 452.62 mm (17.82 inches) (17.82 inches) 724.20 mm 724.20 mm (28.51 inches) (28.51 inches) System requirements To insta[...]

Unpack the device Remove all shipping ba gs, tape, and packing ma terial. 1 2 4 3 5 6 1 Getting started guide (use the getting started guide for installation) 2 Digital sender documentation and HP DSS op tional software 3 Digital sender 4 Control-panel overlays (if included) 5 Power cord 6 Calibration sheet ENWW Unpack the device 15[...]

16 Chapter 2 Installation and configuration ENWW[...]

3 Maintenance Chapter contents ● Replace supplies and pa rts ● Clean the device ENWW Chapter content s 17[...]

Replace supplies and parts Replace the mylar sheet If you start to see vertical streaks on the scanned im ages, you might need to replace th e mylar sheet at the bas e of the ADF. The devi ce ships wi th an envelo pe containing three extra mylar sheets and installation instru ctions. The envelope is in a pocket behind the ADF vinyl backing, as show[...]

Replace the ADF Maintenance Kit The device notifies yo u when it is time to repl ace the ADF Main tenance Kit by showing a me ssage on the control-panel d isplay. You can view the remaining life of the Maintenance Kit at any time by pressing the Supplies Status button on the control panel or visiting the EWS Supplies Status page (see the embedded W[...]

Clean the device During the scanning p rocess, paper and dust p articles can accumulate inside the device. Over time, this buildup can cause problems, su ch as specks on scanned documents. Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudge s, and stains off of the exterior of the device. Clean the glass ● Clean the glass on[...]

3. Locate the white, vinyl calibration strips. 4. Clean the ADF backing and the calibra tion strips by wiping them with a cl ean, damp, lin t-free cloth. Use an ammonia-based surface cleaner to dampen the cloth. 5. Close the scan ner lid. ENWW Clean the device 21[...]

Clean the ADF rollers You should clean the rolle rs in the ADF if you are ex periencing misfeeds or if your originals show marks as they exit the ADF. CAUTION: Clea ning the rollers too freq uently could introduce dust into the device. 1. Open the scanne r lid. 2. Locate the rollers ne ar th e vinyl calibration strips. 3. Wipe the rol lers gently w[...]

6. Locate the rolle rs. 7. Wipe the rollers with a clea n, water-dampened, lint-free cloth. CAUTION: Do not pour water directly onto the rollers. Doing so mig ht damage the device. 8. Locate the separation pad. 9. Wipe the pad with a clean, water-dampened, lint-free clo th. 10. Close th e ADF cover. ENWW Clean the device 23[...]

24 Chapter 3 Mainte nance ENWW[...]

4 Theory of operation Chapter contents ● Basic operation ● Formatter system ● Engine control system ● Flatbed unit and ADF system ENWW Chapter content s 25[...]

Basic operation All high-level digital sender processes are routed thro ugh the formatter, which processes images and communicates with other devices. The basic digital sender operation can be divided in to three systems: ● The engine control system, which includes the power supply and the scanner controller board ● The pickup-and-feed system, [...]

Formatter system The form atter is responsi ble for the following procedu res: ● Controlling Sleep mode ● Receiving and pr ocessing scan data ● Monitoring contro l-panel functions and relaying digital-sender status information (through the control pane l and the network) ● Developing and co ordinating data placeme nt and timing with the sca[...]

Memory The formatter system contai ns the digital sender memory, which is divided into se veral componen ts. This section describes each memory component. NOTE: If the digital sende r encounters a p roblem when managing available memory, a clearable warn ing message appears on the control pa nel. ● Hard-dis k drive. The digital sende r comes stan[...]

Flatbed unit and ADF system Electrical system The scanner-assembly electrical system co nsists of the following components: ● The charged-coupled device (C CD) PCA (optical assembly) ● The inverter ● The scanner con troller board ● The ADF intermed iate board Figure 4-1 Scanner assembly electrical structure on page 29 shows the scanner-asse[...]

Motors and fans The scanner assemb ly has three motors and thre e fans. The motors are ste pping motors, which dr ive the components inside the scanner assembly. Th e fans cool various motors and compo nents in the system. Name Purpose Type Ro tation Failure detection Scanner motor (flatbed motor) Drives the scanner carriage unit Stepping motor Var[...]

Motor rotates in the normal direction Unit moves forward Motor rotates in the reverse direction Unit moves backward carriage glass MOTOR DRIVE signals Optical unit motor Optical unit home position detection sensor Optical unit Motor Optical unit motor drive circuit CPU MOTOR CONTROL signals Sensor flag Figure 4 -3 Optical assembly The image data i [...]

ADF feed system The ADF has bu ilt-in duplexing capabi lity for scanni ng two-sided documen ts. Pages from the original document enter the ADF from the ADF i nput tray. A se paration roller and separation pad work together to separate the to p sheet from the stack. The pa ge passes through a set of registration rollers and two sets of feed rollers [...]

Jam detection When the sensors inside the ADF detect a jam, the feed and read motors immediately stop . A signal is sent to t he scanne r contro ller board, whic h notifie s the form atter. An er ror messag e appears o n the control-panel display. To clear a jam, open th e jam-access cover and remove the media. When sensors do not detect media afte[...]

34 Chapter 4 The ory of operation ENWW[...]

5 Removal and replacement This chapter conta ins information abou t the following top ics: ● Removal and replacement strategy ● User-replaceable parts ● External components and covers ● Internal com ponents ENWW 35[...]

Removal and replacement strategy This chapter describes how to remove, re place, and reasse mble the major assemblies of the digital sender. Replace ment is generally the re verse of removal. WARNING ! Unplug the power co rd from the powe r outlet (at the wall receptacle) before attempting to servi ce the digital sender. If you do not follow this w[...]

After completing service ● Reconnect all ca bles to the product. ● Replace al l of the accesso ries. ● Verify that the most recent firmware is installed. See Upgrade the firmware on pag e 148 . Screws that are used in the digital sender This table describes the screws that are used in th e digital sender and provides guidelines t o help deter[...]

User-replaceable parts ● Separation pad ● Pickup-roller cover ● Pickup roller assembly ● Mylar-holder assembly ● ADF mylar shield ● Control panel ● Control-panel ov erlays ● Formatter as semblies ● Hinge flaps ● Paper input tray 38 Chapter 5 Removal a nd replacement ENWW[...]

Separation pad 1. Open the ADF top co ver. 1 2 Figure 5-1 Removing the separati on pad (1 of 3) 2. Raise the separation pa d frame assembly. Figure 5-2 Removing the separati on pad (2 of 3) ENWW User-replaceabl e parts 39[...]

3. Push the bottom edge of the separation pad away fr om the frame. Figure 5-3 Re moving the separation pad (3 of 3) 4. Remove the separa tion pad. 40 Chapter 5 Removal a nd replacement ENWW[...]

Pickup-roller cover 1. Open the ADF top co ver. 1 2 Figure 5-4 Removing the paper input tray (1 of 2) 2. Open the pickup-roll er cover by pressi ng the locking tab an d rotating the top of the assemb ly away from the ADF. Figure 5-5 Removing the pickup roller assembly (2 of 3) ENWW User-replaceabl e parts 41[...]

3. Release two clips (callout 1) to remove the cover. 1 Figure 5-6 Removing the pickup- rolle r cover ( 2 of 2) 42 Chapter 5 Removal a nd replacement ENWW[...]

Pickup roller assembly 1. Open the ADF top co ver. 1 2 Figure 5-7 Removing the pickup roller assembly (1 of 3) 2. Open the pickup-roll er cover by pressi ng the locking tab an d rotating the top of the assemb ly away from the ADF. Figure 5-8 Removing the pickup roller assembly (2 of 3) 3. Pull the left side (gea r end) of the roller-assembly drive [...]

Mylar-holder assembly 1. Open the ADF/scanner a ssembly and release th e locking tabs on the mylar-holder assembly. Figure 5-10 Removi ng the mylar-hold er assembly (1 of 3) The mylar-holder assembly should dro p open. Figure 5-11 Removi ng the mylar-hold er assembly (2 of 3) 44 Chapter 5 Removal a nd replacement ENWW[...]

2. Remove the mylar-holder assembly by unclipping two clips (cal lout 1) and pu lling the assembly toward y ou. 1 Figure 5-12 Removing the mylar-holder assembly (3 of 3) ENWW User-replaceabl e parts 45[...]

ADF mylar shield 1. Remove the myl ar-holder assembly. See Mylar-holder assembly on pag e 44 . 2. Carefully unhook th e mylar shield from the four tabs o n the mylar-holder assembly, and then remove and discard the mylar shie ld. Figure 5-13 Replacing the ADF mylar shield (4 of 7) 3. Use a dry cl oth to clean the white stri ps inside of the mylar-h[...]

Control panel 1. Turn the two latches (call out 1) counterclockwise 90° until they click. 1 Figure 5-15 Removing the control pan el (1 of 2) 2. Rotate the top of the control panel awa y from the device a nd disconnect one conne ctor to free the control panel fro m the device. Figure 5-16 Removing the control pan el (2 of 2) 3. Remove the control p[...]

Control-panel overlays Use a small flatblade scr ewdriver to re lease the two control-panel overlays. Figure 5-17 Removing the control-pane l overlays 48 Chapter 5 Removal a nd replacement ENWW[...]

Formatter assemblies Formatter cage Unscrew the thumb screws at the back of th e device and use them to pull the formatter cage out of the unit. Figure 5 -18 Removing the formatter cage ENWW User-replaceabl e parts 49[...]

Hard-disk drive WARNING ! The product contains components th at ar e sensitive to electrostatic disc harge (ESD). Always perform service work at an ESD-p rotected workstatio n. If an ESD-protected workstation is not availabl e, discharge body sta t ic by grasping the device chassis before touching an ESD-sensitive component. G round the device chas[...]

Hard-disk drive cables WARNING! The product contains components that ar e sensitive to el ectrostatic discharge (ESD). Always perform service work at an ESD-protected workstation. If an ESD-prote cted workstation is not available, discharg e body static by grasping the device chassis before touching an ESD-sensitive compon ent. Ground the d evice c[...]

Memory DIMM 1. Push down on the two tabs (callout 1) to release the memory DIMM. 1 Figure 5-23 Removing the memory DIMM 2. Lift the DIMM out o f the formatte r. 52 Chapter 5 Removal a nd replacement ENWW[...]

Hinge flaps Slide a small flat blade screwdriver between the hinge flaps (callout 1) and th eir housing and then gently pry the flaps away from the device. Figure 5 -24 Removing the hinge flaps ENWW User-replaceabl e parts 53[...]

Paper input tray 1. Open the ADF to p cover. 1 2 Figure 5-25 Removing the pickup-roller cover (1 of 2) 2. Pull the hinge out of its hole on the left side of the paper input tray, a nd th en slide the tray toward the left side of th e device to remove t he tray. Figure 5-26 Removing the pap er input tray (2 of 2) 54 Chapter 5 Removal a nd replacemen[...]

External components and covers ● Keyboard ● Control-panel lower cover ● Control-panel upper cover ● Control-panel cover assembly ● External control-panel cable ● Output bin base cove r or output bin extender ● Output bin paper lever ● ADF right cover ● ADF right-corner cover ● ADF left cover ● ADF left-corner cover ● ADF rea[...]

Keyboard 1. Pull out the keyboard tray. 2. Use a small flat blade screwdriver to slide four tabs (ca llout 1) tow ard the ke ys. 1 Figure 5-27 Removing the keyboard (1 of 3) 3. Use the scre wdriver to lift the keyboa rd slightly, an d then slowly rotate the keyboard away from the tray. Figure 5-28 Removing the keyboard (2 of 3) 56 Chapter 5 Removal[...]

4. Turn the keyboard over, disconnect one cable (cal lout 2) , and then lift the keyboard away from the device. 2 Figure 5-29 Removing the keyboard (3 of 3) ENWW External components and co vers 57[...]

Control-panel lower cover 1. Remove the contro l panel. See Control panel on page 47 . 2. Remove four screws (callout 1). 1 Figure 5-30 Remo ving the contro l-panel lower cover 3. Remove the control- panel lower cover. 58 Chapter 5 Removal a nd replacement ENWW[...]

Control-panel upper cover 1. Remove the followi ng items: ● Control panel. See Control panel on page 47 . ● Control-panel lower co ver. See Control-panel lo wer cover on pag e 58 . 2. Remove five screws (callout 1) in the back of the control panel, and pu ll two plastic tabs (callout 2) toward you to release the control-panel upper cover. 2 1 F[...]

Control-panel cover assembly 1. Remove the contro l panel. See Control panel on page 47 . 2. Remove three screws (callout 1). 1 Figure 5-32 Removi ng the control-pan el cover assembly (1 of 6) 3. Slide the rear control-pan el cover past the l atches and remove the cover. 4. Remove two screws (callout 2). 2 Figure 5-33 Removi ng the control-pan el c[...]

5. At the back of the devi ce, use a fl at blade screwdriver to pry two ta bs (callout 3) toward you at the bottom ends of the tabs. Figure 5-34 Removing the control-pane l cover assembly (3 of 6) 6. Unhook the whi te plastic arm by gently pul ling the tab toward you. Figure 5-35 Removing the control-pane l cover assembly (4 of 6) 7. Lift the contr[...]

8. Remove one screw (callout 4). Figure 5-36 Removi ng the control-pan el cover assembly (5 of 6) 9. Remove the scanner rear cover by firmly pu lling the cover toward you. 10. Remove one screw (callout 5) to release the me tal wire clip, open two cable guides (ca llout 6), and then disconnect one ca ble (callout 7) to release the control-pane l cov[...]

External control-panel cable 1. Perform st eps 1 through 3 of remo ving the control panel cover assembly. See Control-panel cover assembly on page 60 . 2. Remove two screws (callout 1). 1 Figure 5-38 Removin g the external control-panel cable 3. Perform st eps 7 through 9 of remo ving the control panel cover assembly. 4. Remove the external control[...]

Output bin base cover or output bin extender 1. Remove the myl ar replacement kit (envelope). 2. Gently peel back the white sca n background far enough to uncover four screws (callout 1). NOTE: The foam backing should not tear if t he white scan ba ckground is peele d back gently. 3. Remove four screws (ca llout 1) and remove th e output bin base c[...]

Output bin paper lever 1. Remove the output bin ba se cover or the output bin ex tender. See Output bin base cover or output bin extender on page 64 . 2. Remove the output bin paper lever. Figure 5-40 Removing the output bin pape r lever ENWW External components and co vers 65[...]

ADF right cover 1. Open the ADF to p cover. 1 2 Figure 5-41 Removing the ADF right cover (1 of 3) 2. Remove the paper i nput tray. See Pa per input tray on page 54 . 3. Remove one screw (callout 1). 1 Figure 5-42 Removing the ADF right cover (2 of 3) 66 Chapter 5 Removal a nd replacement ENWW[...]

4. Open the ADF, remove two screws (callout 2), and release one tab (callout 3). 2 3 Figure 5-43 Removing the ADF right cover (3 of 3) 5. Lift off the ADF right cover. NOTE: During reinstallation make su re that the rear corner of the ADF right cover is positioned first. ENWW External components and co vers 67[...]

ADF right-corner cover 1. Remove the ADF right cover. See ADF right cover on page 66 . 2. Release two tab s (callout 1). 1 Figure 5-44 Removi ng the ADF right-corner cover 3. Remove the ADF right-corner cover. 68 Chapter 5 Removal a nd replacement ENWW[...]

ADF left cover 1. Open the ADF top co ver. 1 2 Figure 5-45 Removing the ADF left cover (1 of 3) 2. Remove on e screw (callout 1) and release the arm (callo ut 2). 2 1 Figure 5-46 Removing the ADF left cover (2 of 3) ENWW External components and co vers 69[...]

3. Open the ADF and remove two screws (callout 3) . 3 Figure 5-47 Removing the ADF left cover (3 of 3) 4. Lift off the ADF left cover. 70 Chapter 5 Removal a nd replacement ENWW[...]

ADF left-corner cover 1. Remove the ADF left cover. See ADF left cover on page 69 . 2. Release two tabs (call out 1). 1 Figure 5-48 Removing the ADF left-corner cover 3. Remove the ADF left-corner cover. ENWW External components and co vers 71[...]

ADF rear cover 1. Remove the following covers: ● Control panel cover assembly. See Control-panel co ver assembly on page 60 . ● ADF right cover. See ADF right cover on page 66 . ● ADF left cover. See ADF left cover o n page 69 . 2. Remove three screws (callout 1). 1 Figure 5-49 Removing the ADF rear cove r 3. Remove the ADF rear cover. 72 Cha[...]

Scanner right cover 1. Remove three screws (callout 1). 1 Figure 5-50 Removing the scanner right cover 2. Remove the scanner right cover. ENWW External components and co vers 73[...]

Scanner left cover 1. Remove three screws (callout 1). 1 Figure 5-51 Removing the scanner left cover 2. Remove the scanner left cover. 74 Chapter 5 Removal a nd replacement ENWW[...]

Scanner front cover 1. Remove the following covers: ● Scanner right cover. See Scanne r right cover on page 73 . ● Scanner left cover. See Scanner left cover on page 74 . 2. Remove three screws (callout 1). 1 Figure 5-52 Removing the scanner front cover 3. Remove the scanner front cover. ENWW External components and co vers 75[...]

Scanner rear cover 1. Remove one screw (callout 1). 1 Figure 5-53 Remo ving the scanne r rear cover 2. Remove the scanner rear cover b y firmly pulling th e cover toward you a nd slightly to the left. Slid e the scanner rear cover slightly left to clear the ridge on the right side. 76 Chapter 5 Removal a nd replacement ENWW[...]

Right hinge cover 1. Remove the scanner rear cover. See Scanner rear cover on pa ge 76 . 2. Remove two screws (callout 1). 1 Figure 5-54 Removin g the right hinge cover 3. Remove the right hinge cove r. ENWW External components and co vers 77[...]

Left hinge cover 1. Remove the scanner rear cover. See Scanner rear cover on page 76 . 2. Remove two screws (callout 1). 1 Figure 5-55 Removing the left hinge cover 3. Remove the left hinge cover. 78 Chapter 5 Removal a nd replacement ENWW[...]

Upper hinge cover Firmly pry off the upper h inge cover (callout 1). 1 Figure 5 -56 Removing the upper hinge cove r ENWW External components and co vers 79[...]

Internal components ● ADF assembly ● ADF jam access latch ● Right hinge gui de ● Left hinge gu ide ● Damper cover, left damper spring, right dampe r spring, or damper base cover ● White mylar backing o r white mylar backing spring ● Fan filter ● ADF cable ● Separation pad case ● Clear plastic paper guide ● White scan backgroun[...]

ADF assembly 1. Remove the scanner rear cover. See Scanner rear cover on pa ge 76 . 2. Remove one screw (callout 1) from th e metal cable-retaini ng bracket, and then remove the bracket. 1 Figure 5-57 Removing the ADF assembly (1 of 3) 3. Unclip three wire clips (ca llout 2) and release the wires. 2 Figure 5-58 Removing the ADF assembly (2 of 3) EN[...]

4. Remove one ground ing screw and wire (callo ut 3), and disconnect three cable connectors (callout 4). 3 4 Figure 5-59 Removing the ADF ass embly (3 of 3) 5. Remove the ADF assembly by li fting it u p and lifting th e rear hinges out of th eir sockets. NOTE: Make sure you calibrate the scanner when necessary. 82 Chapter 5 Removal a nd replacement[...]

ADF jam access latch 1. Remove the following covers: ● Control panel cover assembly. See Control-panel cover as sembly on page 60 . ● ADF right cover. See ADF right cover on page 66 . ● ADF left c over. Se e ADF left cover on page 69 . ● ADF rear cover. See ADF rear cover on page 72 . 2. Using your fingers or a flatblad e screwdriver, separ[...]

Right hinge guide 1. Remove the following covers: ● ADF rear cover. See ADF rear cover on page 72 . ● Right hinge cover. See Right hinge cover on page 77 . 2. Remove five screws (callout 1). 1 Figure 5-61 Removing the right h inge guide 3. Lift the ADF up to relea se the right hinge guid e. 84 Chapter 5 Removal a nd replacement ENWW[...]

Left hinge guide 1. Remove the following covers: ● ADF rear cover. See ADF rear cover on page 72 . ● Left hinge co ver. See Left hinge cover on page 78 . 2. Remove five screws ( callout 1). 1 Figure 5-62 Removing the left hinge gui de 3. Pull down on the left hi nge guide to remove it. ENWW Internal components 85[...]

Damper cover, left damper spring, ri ght damper spring, or damper base cover 1. Remove the ADF rig ht cover, or the ADF left cover, or both covers, depending on the removal objective. See ADF right cover on page 66 or ADF left cover on page 69 . 2. Remove two screws (callout 1). 1 Figure 5-63 Removing the damper cover 3. Remove the damper. NOTE: Re[...]

White mylar backing or wh ite mylar backing spring 1. Open the ADF top co ver. 1 2 Figure 5-64 Removing the white mylar backing or white mylar backing spring (1 of 2) 2. Open the mylar ho lder assembly. 3. Push in the tab on the left side of the white mylar ba cking (callout 1). 1 Figure 5-65 Removing the white mylar backing or white mylar backing [...]

Fan filter 1. Remove the scanne r right cover. Se e Scanner right cover on page 73 . 2. Remove the plastic gui de. Figure 5-66 Removing the fan filter 3. Remove the fan filter. 88 Chapter 5 Removal a nd replacement ENWW[...]

ADF cable 1. Remove the scanner rear cover. See Scanner rear cover on pa ge 76 . 2. Remove one scr ew (callout 1) from the meta l cable retaining bracket and th en remove the bracket. 1 Figure 5-67 Removing the ADF c able (1 of 5) 3. Unclip three wire clips (ca llout 2) and release the wires. 2 Figure 5-68 Removing the ADF c able (2 of 5) ENWW Inte[...]

4. Remove one ground ing screw and wire (callo ut 3) , and disco nnect two connectors (callout 4). 3 4 Figure 5-69 Removing the ADF cable (3 of 5) 5. Remove the ADF rear cover. See ADF rear cover on page 72 . 6. Remove two screws (callout 5), un clip three wire cli ps (callout 6), and remove three cable covers (callout 7). 7 5 6 Figure 5-70 Removin[...]

7. Unclip one wire clip (cal lout 8), disconnect fou r connectors (callout 9) and remove on e grounding screw and wire (callout 10). 8 9 10 Figure 5-71 Removing the ADF c able (5 of 5) 8. Remove the ADF cable. ENWW Internal components 91[...]

Separation pad case 1. Remove the following items: ● Paper input tray. Se e Paper input tray on page 54 . ● ADF left cover. See ADF left cover o n page 69 . 2. Remove one screw (callout 1). 1 Figure 5-72 Removi ng the separation p ad case 3. Slide the separatio n pad case to the right and lift up its left side in order to remove it. 92 Chapter [...]

Clear plastic paper guide 1. Open the ADF top co ver. 1 2 Figure 5-73 Removing the clear plastic pa per guide (1 of 2) 2. Peal back the clear plasti c paper guide to remove it. Figure 5-74 Removing the clear plastic pa per guide (2 of 2) ENWW Internal components 93[...]

White scan background 1. Open the ADF cover. 2. Remove the myl ar replacement kit (envelope). 3. Gently peel off th e white scan background. NOTE: The foam backing should not tear if t he white scan ba ckground is peele d back gently. Figure 5-75 Remo ving the white sca n background 94 Chapter 5 Removal a nd replacement ENWW[...]

Scanner controller board 1. Remove the scanner right cover. See Scanner right cover on page 73 . 2. Disconnect seven cable connectors (callo ut 1) and two ribbon cables (callout 2). 1 2 Figure 5-76 Removing the scanner controlle r board (1 of 2) 3. Remove on e grounding screw an d wire (ca llout 3) and five screws (callout 4). 3 4 Figure 5-77 Remov[...]

Flatbed scanner assembly 1. Remove the following items: ● ADF assembly. See ADF assembly on page 81 . ● Scanner right c over. See Scanner right cover on page 73 . ● Scanner left cover. See Scanner left cover on page 74 . ● Scanner front cover. See Scanner front cover on page 75 . ● Right hinge cover. See Right hinge cover on page 77 . ●[...]

3. Remove on e screw (callout 3) and remove the left brack et. Remove one other screw (callout 4) . 4 3 Figure 5-79 Removin g the flatbed scanner assemb ly (2 of 4) 4. Remove five screws ( callout 5). 5 Figure 5-80 Removin g the flatbed scanner assemb ly (3 of 4) ENWW Internal components 97[...]

5. Remove one fl at ribbon cable (callout 6 ), discon nect three connectors (callout 7), and re move one grounding screw a nd wire (callout 8). 8 6 7 Figure 5-81 Remo ving the flatbed scanner assembly (4 of 4) 6. Lift the flatbed scanner a s sembly off of the base. 98 Chapter 5 Removal a nd replacement ENWW[...]

Power supply 1. Remove the flatbed sca nner assembly. See Flatbe d scanner assembly on page 96 . 2. Remove three screws (callout 1) fro m the upper ribbon guide , slide the ribbon cable off o f the guide, and then lift the guide out of the device. 1 Figure 5-82 Re moving the power supp ly (1 of 6) 3. Disconnect the middle cabl e connector (callou t[...]

4. Remove two screws (callout 3) and remove the lower flatbed ribbon cable guide (callout 4). 3 4 Figure 5-84 Removing the powe r supply (3 of 6) NOTE: When reinstalling the ribbon ca ble, make sure that you feed it throug h the ferrite. 5. Remove five scre ws (callout 6) and remove the right keyboard tray guide. 6 Figure 5-85 Removing the powe r s[...]

6. Unclip two wire clips (callout 7), remove seven scre ws (callout 8), and disconnect o ne connector (callout 9). 7 9 8 Figure 5-86 Re moving the power supp ly (6 of 6) 7. Remove the power suppl y. NOTE: When reinstall ing the power supp ly, make sure that the power-switch mechanism is seated correctly so that th e external power switch can toggle[...]

Keyboard cable 1. Remove the following items: ● Keyboard. See Keyboard on page 56 . ● Flatbed scanner assemb ly. See Flatbed scanner assembly on p age 96 . 2. Remove three scr ews (callout 1) from the upper ribbon guide. The ribbon cable will slide ou t when the screws are removed. 1 Figure 5-87 Removing the keyb oard cable (1 of 5) 102 Chapter[...]

3. Open the cable guides (callout 2), unplug the keyboard ca ble (callout 3), and then remove one screw (callout 4). 2 4 3 Figure 5-88 Removing the keyboard cab le (2 of 5) 4. Remove five screws (callout 5) from the left keyboard tray gu ide, and then lift th e guide out of the device. 5 Figure 5-89 Removing the keyboard cab le (3 of 5) ENWW Intern[...]

5. Lift the keyboard tray out of the device, turn it over, and then rem ove four screws (callout 6). 6 Figure 5-90 Removing the keyb oard cable (4 of 5) 6. Spread the u pper and lower part s of the keyboard tray to create an openin g for the keyboard cable, and then lift th e cable out of the keybo ard tray. Figure 5-91 Removing the keyb oard cable[...]

Power-switch assembly 1. Remove the followi ng items: ● Flatbed-unit assem bly. See Flatbed scanner assembly on page 96 . ● Lower flatbed ribbon guide. See Power supply on page 99 (Step 4). ● Right keyboa rd tray guide. See Power supply on page 99 (Step 7). 2. Remove three screws (callout 1). 1 Figure 5-92 Removing the power-switch assembly 3[...]

Scanner base fan 1. Remove the following items: ● Flatbed unit. See Flatbed scanner assembly on page 96 . ● Upper flatbed ribbon guide . See Power supply on p age 99 (steps 2 and 3). 2. Disconnect the cable (callout 1) from the right side of the interconnect board. 1 Figure 5-93 Removing the scanner base fan (1 o f 2) 106 Chapter 5 Removal a nd[...]

3. Open four cable cli ps (callout 2) and release two ta bs (callout 3) by pressi ng them away from the fan. NOTE: You might have to cut a zip tie in order to release the wires. 2 3 Figure 5-94 Re moving the scanner base fa n (2 of 2) 4. Remove the scanner base fan. ENWW Internal components 107[...]

Power plug 1. Remove the flatbed unit. See Flatbed scanner assembly on page 96 . 2. Remove one grounding screw and wire (callout 1), unclip four wire clips (callout 2), and discon nect one connector (callout 3). NOTE: You might ha ve to cut a zip ti e in order to release the wires. 1 2 3 Figure 5-95 Removing the power plug (1 of 2) 3. Using a pair [...]

SCB cable 1. Remove the flatbed unit. See Flatbed scanner asse mbly on page 96 . 2. Use needle-nose plie rs to remove two connectors (c all out 1). Unclip three wire clips (callo ut 2) and remove one ground ing screw and wire (callout 3). 1 2 3 Figure 5-97 Removing the SCB cable 3. Remove the SCB cable. ENWW Internal components 109[...]

Internal control-panel cable 1. Remove the following items: ● Flatbed unit. See Flatbed scanner assembly on page 96 . ● Upper flatbed ribbon guide . See Power supply on p age 99 (steps 2 and 3). 2. Use needle-nose pli ers to disconnect one conne c tor (callout 1) and unclip th ree wire clips (callout 2). 3 1 2 Figure 5-98 Remo ving the internal[...]

6 Troubleshooting In order to use th e information in this chapter, you should have a basic understanding of the scanning and digital-sending processes. Explanations of each mechanical assembly , the device systems, and the basic theory of operation a re contained in chapt er 4 of this manual . Do not perform any of these troubleshooting proc esses[...]

Troubleshooting process When the dig ital sender malfunct ions or encoun ters an unexpected situation, in formation on the control panel alerts you to the sit uation. This section cont ains an initial tr oubleshooting checklist th at helps to eliminate many possib le causes of the problem. The remainder of the chapter provid es steps for correcting[...]

Power-on checks The basic digi tal-sender functions should start up as soon as the digit al sender is plugged in to an electrical outl et in a wall receptacle an d the power switch is pushed to the on position. If the dig ital sender does not start, use the information in this section to isola te and solve the problem. Power-on troubles hooting ove[...]

Control-panel messages Control-panel message types Four types of control-panel messa ges can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the devic e. They inform you of normal device operation and require no interaction to clear them. They change as the st[...]

Control panel message Description Recommended action 30.1.6 Scanner Failure This is a scanner-fan error. This fan is located in the base of the scanner a ssembly. It operates whenever the scanner lamp is illuminated or whenever the scanner flatbed motor is rotating. This fan also operates during the initialization sequence. 1. During the initializa[...]

Control panel mes sage Description Recommended ac tion 30.1.19 = An error occurred at the scanner lamp. 30.1.22 = A fatal hardware error has occurred in the scanner. 30.1.23 = A scanner-calibration erro r has occurred. 30.1.24 = The ADF jam-access door is open. 30.1.25 = A general error has occurred in the scanner or ADF. This error is most likely [...]

Control panel message Description Recommended action and then on again as you install each device. 10. Replace the component that ca used the error message. 51.XY ERROR To continue turn off then on A temporary error has occurred. 1. Turn the device off, and then turn the device on. 2. If the message persists, replace the formatter. 52.XY ERROR To c[...]

Control panel mes sage Description Recommended ac tion 79.XXXX ERROR - To Continue Turn Off Then On A critical hardware error occurred. 1. Turn the device off, and then turn the device on. 2. If the problem persists, reseat the DIMM on the formatter. 3. Remove and reinstall the formatter. 4. Upgrade the firmware. 8X.YYYY EMBEDDED JETDIRECT ERROR To[...]

Control panel message Description Recommended action ● INTERN AL DISK ● EIO [FS] Is write protected The disk device is protected so no new files can be written to it. Fonts and forms cannot be stor ed on the disk when the disk is write-protected. Use the Windows-based HP Web Jetadmin or the Macintosh-based HP LaserJet Utility to remove the writ[...]

Control panel mes sage Description Recommended ac tion are firmly seated. Clean or replace the sensor if necessary. Document feeder empty The user pressed Sta rt , but there is nothing in document feeder or on the scanner g lass (if the document feeder is closed). Place originals in the document feeder or scanner glass, and then press Start . Docum[...]

Control panel message Description Recommended action The ADF paper-present sensor might be defective. Make sure that the sensor flag can move freely. You can use the scanner tests ( Troubleshooting > Scanner Tests ) to test this sensor. Manually move the flag and observe whether the status changes on the control-panel display. If the status does[...]

Operational issues Use the troubleshooting in structions in the followi ng table to deal with some basic digita l sender operation al issues. Problem Action to take The digital sender is not wo rking. ● Make sure that the power cord is securely connected to the device and that it is plugged into the electrical outlet. ● Make sure that the digit[...]

Problem Action to take Placement of the scanned image appears to be wrong. ● Make sure that the document that you are trying to send is placed correctly in the ADF or on the glass. ● The scanner might need to be recalibrated. See Calibrate the scanner on p age 129 for instructions. The image quality is poor. ● Make sure that the document that[...]

Problem Action to take The "Find Servers" pro cess in the HP MFP DSS Configuration Utility was not able to find an SMTP server. ● Verify that an active SMTP server is on the networ k. ● Click Add… on the E-Mail tab, and then type in the host name or IP address of the SMTP se rver. After typing in the address, click the Test button t[...]

Problem Action to take NOTE: When you select a new language, the keyboard layout might also cha nge. Characters on the control-panel display are misaligned. Perform the control-panel calibration routine. ENWW Operational is sues 125[...]

LEDs Three LEDs on the fo rmatter indicate that the digital send er is functioning correct ly. 1 2 Figure 6-1 Digita l-sender LEDs 1. HP Jetd irect LEDs (“link ” LEDs) 2. Formatter “heartbeat” LED HP Jetdirect LEDs The embedded HP Jetdirect server h as two LEDs, one for each p ossible link speed. When an LED is lit, the server is functioni [...]

Clear jams If a jam message ap pears on the control-pa nel display, follow th ese instructions to cl ear jams in the digital-send er ADF. 1. Press the rele ase button to op en the ADF cover. 2. Remove any jammed media from this a rea. Make sure that you have remo ved all of the piece s of torn media. 3. Close the AD F cover. When clearing jams, be [...]

Solve repeated jams Try the fol lowing methods to solve repea ted jams in the digital sender: ● Adjust the guid es so that they are snug against the st ack but do not bend th e stack. ● The maximum numb er of pages the ADF can hold is 50 or fewer, dep ending on the type of media that is being loaded. ● The maximum number of page s the output [...]

Calibrate the scanner NOTE: Calibrate th e scanner when the ADF is remo ved or replaced. Calibrate the sc anner to compensate for offsets in the scanner imaging system (carriage head ) for ADF and flatbed scans. Be cause of mechanical tol erances , the scanner's carria ge head might not rea d the position of the image accurately. During th e c[...]

e. Print the second pass (second copy of the file). Th e final calibration target must look li ke the following figure. Figure 6 -2 Scanner calibration target CAUTION: If the calibration target does not loo k like the figure shown here, th e calibration process will fail a nd the quality of the digital- sender scans will be degraded. Where shown, t[...]

Calibrating the control panel Use the following proced ure to calibrate th e control panel 1. Hold down the number (#) key and the C ke y while turning on the power. # C 1 2. Use non-scratching stylus to precisely touch the upper-left calibration point. 2 ENWW Calibrate the scann er 131[...]

3. Use non-scratching stylus to precisely touch the lower-left calibratio n point. 3 4. The calibrati on is complete, and a normal boot with the memo ry count should resume in a few seconds. 132 Chapter 6 Troublesh ooting ENWW[...]

Resolve e-mail problems During the configuration of the HP DSS p rogram, yo u must loc ate the SMTP server a nd LDAP server on your network and test them to make sure that they are functio nal. On most standard networks, using the Find Servers and Test buttons in the HP MFP DSS Configuration Utility wi ll successfully find and test the servers. How[...]

NOTE: If you are troublesh ooting LDAP settings on the Addressing tab or in the Configure MFP Addressing settings, the options that ap pear are slightly different. If you use the Simple or Window s Negotiated bind method, you mu st specify a user name and password. 5. Click Find Setting s . 6. Click Test and type a user name and password to te st t[...]

Resolve network-connectivity problems Embedded LAN troubleshooting Although networ king is integrated, th e embedded LAN has add itional features to a ssist in troubleshooting. These include the following features : ● The ability to turn on and tu rn off the embedded networking ● An internal diagnosti c to check the networking hardware ● The [...]

If a loopback test fails, digital sender or embed ded LAN updates might b e required, or the formatter might need to be replaced. NOTE: If the digital sende r fails before you open the Diagnos tics menu item, remove the LAN cable, perform a cold reset o n the digital sender, and then perform the lo opback test. Ping test Perform a ping test to ch e[...]

The View Ping Results menu indicates whether a pi ng test is in progress. If a ping test is in progre ss, then the user can select a men u item to refresh th e ping results. The results are not dynamical ly updated in most cases. To enable or disable the L AN 1. Turn off the digi tal sender. 2. Turn on the digital sen der. 3. Immediately after turn[...]

13. Turn on the digital sende r. 14. Restore the network configu ration (if necessary). If the test succeeds, the problem has not been diag nosed. If the test fails, the problem might be a network-firmware issue. Perform a standard Jetdirect-firmware-troub leshooting procedure, and disable all of the unused network prot ocols and services. If the d[...]

Verifying communication over the network If the HP Jetdirect configuration page shows an IP address for the digital sender, use this proce dure to verify that the digital sender is co mmuni cating wi th other device s on the network. To verify communication over th e network 1. On a computer open a command prompt. Click Start , click Run , and then[...]

Service-mode functions The following rout ines are available for resettin g the digital sender. Cold reset A cold reset resets the values of permanent storage varia bles to factory default. Often this is necessary for clearing the HP MFP Digi tal Sending Server IP address. The following i tems are cleared during a cold reset: ● Embedded Jetd irec[...]

● Event-log data ● Service ID NOTE: Make a note of the di gital sender configuration info rmation before performi ng an NVRAM initialization. Some config uration information will be lost. To perform a partial NVRAM initiali zation 1. Turn off the digi tal sender. 2. Turn on the digital sen der. 3. Immediately after turning on the d evice, press[...]

Service menu The following i tems are available on the con trol-panel Service menu. T he PIN code for access to the Service menu is 03925007 . ● Clear Event Log ● Document Feeder Kit Count ● Document Feeder Kit Interval ● ADF Count ● Flatbed Co unt ● ADF Simplex Count ● ADF Duplex Count ● Send Scan Count ● Scanner Settings NOTE: T[...]

Troubleshooting tools Embedded Web server The digita l sender is equip ped with an embed de d Web server (EWS), which provides acce ss to information abou t digital sending a nd network activities. When a Web serve r is "embedded," it resides on a hardware device (such as a digital sende r) in the firmware, rather tha n as software that i[...]

Information pages The pages on th e Information tab of the embedded Web se rver provide sta tus information for the digital sender. ● Device Status pa ge - This pag e shows the status messag e that currently appears on the device control panel. ● Configuration page - The digital-sender Configuration page lists d evice information that i ncludes[...]

● Device In formation page - Use this page to cha nge the device name, asset number, and company contact information. ● Language page - Use this page to specify the language that the EWS We b pages use. ● Date and Ti me page - Use this page to set the correct date and time for the device. ● Wake Time page - T he Wake Time can be set to wake[...]

Diagnostic tools Diagnostic tests can be run from the contro l pan el to validate the hardware operatio n. Scanner tests The following di agnostic tests are available for the scanner. They can be fo und in the Troubleshooting menu on the control p anel. ● Lower lamp: This test turns on the lamp and a “Lower Lamp (scanner) is on” message appea[...]

Display test Follow these instru ctions to test the fu nctionality of the contr ol-panel display. 1. Touch Administration , touch Trouble shooting , and then touch Cont rol Panel . 2. Touch Display . The di splay test shows te st patte rns on the cont rol-panel display. Buttons test Follow these instru ctions to test the fu nctionality of the contr[...]

Upgrade the firmware The HP 9250C Digital Sende r features remote firmware up date (RFU) capability. Use the following steps for remotely upgrading di gital-sender firmware. Thes e steps are explained in more detail in the following sections. 1. Determine the cu rrent level of firmware installed on the device. 2. Go to the Web site a nd find out wh[...]

NOTE: The firmware update involve s a change in the format of nonvolatile random-acce ss memory (NVRAM). Any menu setting s that are chang ed from the default settings might return to default settings an d must be changed again if yo u want setting s that are different from the defaults. 1. If you do not a lready have it, get the TCP/IP addr ess of[...]

Use HP Web Jetadmin to upgrade the firmware This procedure require s that you have HP Web Jet admin Versio n 7.0 or later installed. Complete the following steps to upd ate a single device through HP Web Jetadmin after do wnloading the .RFU file from the HP Web site. 1. Start HP Web Jeta dmin. 2. Open the De vice Management fold er in the drop-down[...]

10. In the Device To ols drop-down list, select Jetdirect Fir mware Update again. 11. On the Jetdirect firmware page, the new firmware ve rsion appears un der Jetdirec t Firmware Available on HP Web J etadmin . Click the Update Firmware Now button to update the Je tdirect firmware. ENWW Upgrade the firmware 151[...]

Troubleshooting diagrams Digital-sender wiring diagram Scanning Lamp Optical Head Assembly ADF Fan Jam Release Cover Open Sensor ADF Empty Sensor Registration Sensor Bin Full Sensor Read Sensor Exit Sensor Paper Present LED Duplex Solenoid ADF Feed Motor Read Motor Home Position Sensor T op Cover Open Sensor Flatbed Motor Scanner Fan Control Panel [...]

Scanner controller board diagram Not used Optical head as sembly P ow er suppl y Scanner fan Inv erter PCA F latbed motor To ADF Co ver c losed s w itc h/home position se nsor F ormatter PCA Scanner/Controller PCA CN103 CN105 CN106 CN107 CN108 CN109 CN102 CN101 CN104 T o AD F feed and read mo tors Figure 6 -4 Scanner controller board ENWW Troublesh[...]

Parts used in troubleshooting The following i llustrations show the loca tions of par ts that have b een mentioned in the troubleshootin g procedures. 1 2 3 4 5 Figure 6-5 ADF trou bleshooting p arts 1. ADF pickup roller 2. ADF empty se nsor flag 3. Registration sensor flag 4. Separation pad 5. ADF separa tion roller 154 Chapter 6 Troublesh ooting [...]

1 2 3 4 5 6 7 8 Figure 6 -6 ADF internal troubleshooting pa rts 1. Paper present LED 2. Bin full sensor flag 3. Jam release cover open sensor 4. ADF read motor 5. ADF feed motor 6. ADF intermediate PCA 7. Duplex solenoid (ben eath the PCA) 8. ADF cooling fan ENWW Troubleshooting d iagrams 155[...]

1 3 2 Figure 6-7 Flatbe d base troubleshooting parts 1. Power supply 2. Scanner base fan 3. Intermediate PCA 2 1 Figure 6-8 Rear trou bleshooting parts 1. Formatte r cage 2. Embedded Jetdirect I/O port 156 Chapter 6 Troublesh ooting ENWW[...]

7 Parts and diagrams This chapter conta ins information abou t the following top ics: ● Ordering parts and suppl ies ● How to use the parts diag rams and lists ● Screws that are used in the digital sender ● Related d ocumentation and software ● Customer-replaceable comp onents ● ADF components ● Scanner and botto m assemblies ● Alph[...]

Ordering parts and supplies All standard part n umbers that are listed in this ch apter can be ordere d from the HP Customer Services and Support Or ganization. To search for HP prod uct parts by using the HP product na me, the model number, or the pa rt number, go to www.partsu rfer.hp.com . You can also choose the HP product from a list. To order[...]

Screws that are used in the digital sender This table describes the screws used in the digital se nder and provid es guidelines to help determine where each type of scre w is used . The screws can vary in leng th depending on the thickness of the material that is being faste ned. Always note where ea ch type of screw is located and replace each one[...]

Related documentation and software 5 2 1 3 4 Figure 7-1 Related documentation and software 160 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-2 Related documentati on and softwar e Reference Description Part Number Quantity 1 HP Digital Sender Software (Version 4.8) CD T1936-14008 2 Service and Support CD CB472-60158 3 User Guide CD CB472-60141 4 HP 9250c Digital Sender Service Manua l CB472-90938 ENWW Related documen tation and software 161[...]

Customer-replaceable components 12 3 45 67 8 Figure 7-2 Customer-replace able components 162 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-3 Cu stomer-replaceable components Reference Description Part Number Quantity 1 Paper input tray, ADF PF2284K042NI 1 2 Hinge flaps PF2284K153NI 2 3 Separation pad PF2282K035NI 1 4 Mylar holder assembly PF2282K043NI 1 5 Formatter assembly CB472-67901 1 6 Pickup roller assembly PF2282K039NI 1 7 Pickup roller cover PF2282K040NI 1 8 Power cord [...]

1 2 Figure 7-3 Control-panel over lays 164 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-4 Control-panel overlays Reference Description Part Number Quantity 1 Control-panel assembly CB472-60131 1 2 Control-panel overlay—EN (English) CB472-60 105 1 2 Control-panel overlay—FR (French) CB472-60106 1 2 Control-panel overlay—IT (Italian) CB472-60107 1 2 Control-panel overlay—DE (German) CB472-60108 1 2 Control-panel overlay?[...]

Figure 7-4 Maintenance kits 166 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-5 Maintena nce kits Reference Description Part Number Quantity 1 ADF maintenance kit Q5997–67901 1 2 Mylar replacement kit (3 mylar sheets) Q6496–67901 1 ENWW Customer-replaceable co mponents 167[...]

1 2 4 3 Figure 7-5 Memory 168 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-6 Memory Reference Description Part Number Quantity 1 DIMM-32 MB DDR 100-pin SDRAM Q7713A 1 1 DIMM-64 MB DDR 100-pin SDRAM Q7715A 1 1 DIMM-128 MB DDR 100-pin SDRAM Q7718A 1 1 DIMM-256 MB DDR 100-pin SDRAM Q7719A 1 2 Hard-disk drive, 40 MB or larger CB472-67902 1 3 Data cable for hard-disk drive 5851-2502 1 4 Power cable for hard-disk drive [...]

ADF components Figure 7-6 ADF Assembly 170 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-7 ADF Assembly Reference Description Part Number Quantity 1 ADF assembly PF2284-SVPNI 1 2 ADF right cover corner PF2284P079NI 1 3 ADF right cover PF2284P044NI 1 4 White scan background PF2282P339NI 1 5 White mylar backing PF2282P025NI 1 6 White mylar backing springs PF2282P343NI 2 7 ADF rear cover PF2284P086NI 1 8 Screw, ADF, wa ve 3x10 NS-[...]

Figure 7-7 ADF base assembly 172 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-8 ADF ba se assembly Reference Description Part Number Quantity 1 Damper base cover PF2284P091NI 2 2 Left damper spring PF2284P375NI 2 3 Right damper spr ing PF2284P376NI 1 4 Damper cover PF2284P090NI 2 5 Output bin paper lever PF2284P089NI 1 6 Output bin extender PF2284P061NI 1 7 Output bin base cover PF2284P060NI 1 ENWW ADF components 173[...]

1 Figure 7-8 Sepa ration pad case 174 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-9 Separa tion pad case Reference Description Part Number Quantity 1 Separation pad case PF2282K034NI 1 ENWW ADF components 175[...]

1 2 3 Figure 7-9 Pickup roller assembly 176 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-10 Pickup r oller assembl y Reference Description Part Number Quantity 1 ADF jam access latch PF2284K151NI 1 2 Clear plastic paper guide PF2284K152NI 1 3 ADF pickup gear PF2282P039NI 1 ENWW ADF components 177[...]

Figure 7-10 Control-panel cover assembly 178 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-11 Control-panel co ver assembl y Reference Description Part Number Quantity 1 Control-panel cover assembly PF2284K015NI 1 2 External control-panel cable IR4044K537NI 1 ENWW ADF components 179[...]

1 2 Figure 7-11 Control-panel assembly 180 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-12 Control-panel assembly Reference Description Part Number Quantity 1 Control-panel upper cover PF2284P072NI 1 2 Control-panel lower cover PF2284P073NI 1 ENWW ADF components 181[...]

Figure 7-12 ADF left cover 182 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-13 ADF left cover Reference Description Part Number Quantity 1 ADF left cover PF2284K012NI 1 2 ADF left-corner cover PF2284P080NI 1 ENWW ADF components 183[...]

2 3 1 Figure 7-13 ADF input tray assembly 184 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-14 ADF input tra y assembly Reference Description Part Number Quantity 1 Paper input tray, ADF PF2284K042Nl 1 2 Screw, BTN, M3x8 IR4041P021NI 1 3 Screw, wave 3x8 030080FNBBNI 2 ENWW ADF components 185[...]

Scanner and bottom assemblies 1 5 6 7 8 2 3 4 Figure 7-14 Scann er assembly 186 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-15 Scanner assembly Reference Description Part Number Quantity 1 Scanner assembly IR4044K257NI 1 2 Scanner right cover IR4044P313NI 1 3 Scanner front cover IR4 044351NI 1 4 Scanner left cover IR4044P312NI 1 5 Left hinge guide IR4044P318NI 1 6 Left hinge cover IR4044P325NI 1 7 Right hinge cover IR4044P326NI 1 8 Right hinge guide IR4044P319NI[...]

a a a 1005 C D 2 6 5 4 3 7 8 9 1 10 Figure 7-15 Bottom unit assembly 188 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-16 Bottom un it assembly Reference Description Part Number Quantity 1 Formatter fan IR4044550NI 2 2 Power supply IR4044P525NI 1 3 Screw, DANBISU IR4044P200NI 4 4 Formatter flat-ribbon connector IR4044K560NI 1 5 Intermediate PCA and connector IR4044K255NI 1 6 SCB cable IR4044K538NI 1 7 Internal control-panel cable IR4044K537NI 1 8 Screw M3x8[...]

Figure 7-16 Power plug 190 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-17 Power plug Reference Description Part Number Quantity 1 AC power plug IR4044K535NI ENWW Scanner and bottom asse mblies 191[...]

Figure 7-17 Top form atter 192 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-18 Top formatter Reference Description Part Number Quantity 1 Screw, 3x6 030060FNWSNI 13 ENWW Scanner and bottom asse mblies 193[...]

Figure 7-18 Fa n assembly 194 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-19 Fan as sembly Reference Description Part Number Quantity 1 Scanner base fan IR4044P524NI 1 ENWW Scanner and bottom asse mblies 195[...]

2 3 1 4 Figure 7-19 Keyboard assembly 196 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-20 Key board assem bly Reference Description Part Number Quantity 1 Screw, wave 3x10 NS-SCR-00027NI 6 2 Keyboard—U.S. English CB472-60160 1 2 Keyboard—Hungarian CB472-60161 1 2 Keyboard—German CB472-60162 1 2 Keyboard—French CB472-60163 1 2 Keyboard—Italian CB472-60164 1 2 Keyboard—Spanish CB472-60165 1 2 Keyboard—Danish CB472[...]

Figure 7-20 Lower cover assembly 198 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-21 Lo wer cover assembl y Reference Description Part Number Quantity 1 Screw, M3x12 030120FNWSNI 3 2 Fan filter IR4041P007NI 1 3 Scanner control board IR4044K275NI 1 ENWW Scanner and bottom asse mblies 199[...]

Figure 7-21 Scann er rear cover 200 Chapter 7 Parts a nd diagrams ENWW[...]

Table 7-22 Scann er rear cover Reference Description Part Number Quantity 1 Scanner rear cover IR4044P314NI 1 ENWW Scanner and bottom asse mblies 201[...]

Alphabetical parts list Table 7- 23 Alphabetica l parts list Description Part number Table and page AC powe r plug IR4044K535NI Power plug on page 191 ADF assembly PF2284-SVPNI ADF As sembly on page 171 ADF cable PF2284K500NI ADF As sembly on page 171 ADF jam access latch PF22 84K151NI Pickup roller assembly on page 177 ADF left cover PF2284K012NI [...]

Description Part number Tabl e and page Control-panel overlay—H E (Hebrew) CB472-60125 Control-panel o verlays on page 165 Control-panel overlay—H U (Hungarian) CB472-60119 Control-panel o verlays on page 165 Control-panel overlay—IT (Italian) CB472-60107 Control-panel o verlays on page 165 Control-panel overlay—JA (Japanese) CB472-60123 Co[...]

Description Part number Table and page Fan filter IR4041P007NI Lower cover assembly on page 199 Formatter assembly CB472-67901 Customer- replaceable components on page 163 Formatter fan IR4044550NI Bottom unit assembly on page 189 Formatter flat-ribbon connector IR4044K560NI Bottom unit assembly on page 189 Hard-disk drive, 40 MB or larger CB472-67[...]

Description Part number Tabl e and page Keyboard—Russian CB472-60173 Keyb oard assembly on page 197 Keyboard—Spanish CB472-60165 Keyb oard assembly on page 197 Keyboard—Swedish and Finnish CB472-60168 Keyboard assemb ly on page 197 Keyboard—Turkish CB472-60172 Keyb oard assembly on page 197 Keyboard—U.K. English CB472-60175 Keyboard assem[...]

Description Part number Table and page Power cord for Japan 8121-0736 Customer-repla ceable components on page 163 Power cord for North Ameri ca 8121-0740 Customer-rep laceable components on page 163 Power cord for South Afri ca 8121-0737 Customer-repla ceable components on page 163 Power cord for Switze rland 8121-0738 Customer-repla ceable compon[...]

Description Part number Tabl e and page Screw, ADF, 03T060SR-W NS-SCR 00016NI ADF Assembly on page 171 Screw, ADF, 3x6 w/washer 030060FWWSNI ADF Assembly on page 171 Screw, ADF , wave 3x10 NS-SCR-00027NI ADF Assembly on page 171 Screw, ADF , wave 4x10 NS-SCR-00056NI ADF Assembly on page 171 Screw, BTN, M3x8 IR4041P021NI ADF input tray assembly on p[...]

Numerical parts list Table 7- 24 Numerical parts list Part number Description Table and page 030060FNWSNI Screw, 3x6 Top formatter on page 193 030060FWWSNI Screw, ADF, 3x6 w/washer ADF Assembly on page 171 030080FNBBNI Screw, wave 3x8 ADF input tray assemb ly on page 185 030080FWWSNI Screw, ADF ADF A ssembly on page 171 030120FNWSNI Screw, M3x12 Lo[...]

Part number Description Ta ble and pag e CB472-60108 Control-panel ove rlay—DE (German) Control-panel overlays on page 165 CB472-60109 Control-panel ove rlay—ES (Spanish) Control-panel overlays on page 165 CB472-60110 Control-panel ove rlay—NL (Dutch) Control-panel overlays on page 165 CB472-60111 Control-panel ove rlay—PT (Portuguese) Cont[...]

Part number Description Table and page CB472-60141 User Guide CD Related documentation and software on page 161 CB472-60158 Service and Support CD Related documentation and software on page 161 CB472-60160 Keyboard—U.S. English Ke yboard ass embly on page 197 CB472-60161 Keyboard— Hungarian Keybo ard assembly on page 197 CB472-60162 Keyboard—[...]

Part number Description Ta ble and pag e IR4041P021NI Screw, BTN, M3x8 ADF input tray assembly on page 185 IR4041P021NI Screw M3x8 Bottom unit assembly on page 189 IR4044351NI Scanner front cover Scanner assembly on page 187 IR4044550NI Formatter fan Bottom unit assembly on page 189 IR4044K107NI Power-switch assembly Bottom unit assembly on page 18[...]

Part number Description Table and page IR4044P525NI Power supply Bottom unit assembly on page 189 NS-SCR-00027NI Screw, ADF, wave 3x10 ADF Asse mbly on page 171 NS-SCR-00027NI Screw, wave 3 x10 Keyboard ass embly on page 197 NS-SCR-00056NI Screw, ADF, wave 4x10 ADF Asse mbly on page 171 NS-SCR00016NI Screw, ADF, 03T060 SR-W ADF Assem bly on page 17[...]

Part number Description Ta ble and pag e PF2284P061NI Output bin extender ADF base assembly on page 173 PF2284P072NI Control-panel upper cover Control-panel a ssembly on page 181 PF2284P073NI Control-panel lower cover Control-panel a ssembly on page 181 PF2284P079NI ADF right cover cor ner ADF A ssembly on page 171 PF2284P080NI ADF left-corner cove[...]

214 Chapter 7 Parts a nd diagrams ENWW[...]

A Service and support Hewlett-Packard limited warranty statement HP PRODUCT DU RATION OF LIMITED WARRANTY HP 9250C Digital Sender One-year on-site warranty HP warrants to you , the end-user custo mer, that HP hardwa re and accessories will be free from defects in materia ls and workmanship afte r the date of purchase, for the period specifie d abov[...]

(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHET HER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incide ntal or consequenti al damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTE[...]

Hewlett-Packard limited warranty statement for software HP PRODUCT HP MFP DIGITAL SENDING SOFTWARE v. 4.0 DURATION OF WARRANTY 90 days 1. HP warrants to you that the HP SOFTWARE PRODUCT will not fa il to execute its programming instructions for 90 days after the date of purchase due to defects in mate rial and workmanship when properly installed an[...]

Availability of support and service Around the world, HP provid es a variety of service and supp ort options for purchase. Availability of these programs will vary depending upon you r location. HP maintenance agreements HP has several types of main tenance agreement s that meet a wide range of sup port needs. Maintenance agreements a re not part o[...]

B Specifications ● Physical specifications ● Electrical specifications ● Power consumption specifications ● Environmental specificati ons ● Acoustic emissions ENWW 219[...]

Physical specifications Table B-1 Physical specifications Height Depth Width Weight 340.26 mm (13.40 inches) 571.82 mm (22.51 inches) 452.62 mm (17.82 inches) 23.09 kg (50.7 lbs) Electrical specifications Table B-2 El ectrical spe cifications Power requirements 100-240V (±10%) 50/60 Hz (±2 Hz) Minimum recommended circuit capacity 1.0 Amp WARNING [...]

Environmental specifications Table B -4 Environmental s pecifications 1 Recommended Operating Storage Temperature 20° to 27°C (68° to 81°F) 0° to 40°C (32° to 104° F) -30° to 60°C (-22° to 140°F) Relative humidity 20% to 70% 15% to 80% 15% to 85% 1 Values are subject to chan ge. See www.hp.com/ support/9250c for current information. CAU[...]

222 Appendix B Specifica tions ENWW[...]

C Regulatory information ● FCC regulations ● Environmental Product Ste wardship program ● Declaration of conformity ● Country-/region-specifi c safety statements ENWW 223[...]

FCC regulations This equipment has been tested an d found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are design ed to provide reasonabl e protection against harmful interference in a residential installation. Th is equipment generates, uses, and can rad iate radio frequency energy. If [...]

Environmental Product Stewardship program Protecting the environment Hewlett-Packard Company i s committed to providing quality products in an environmentally sound manner. This product has been desig ned with several a ttributes to minimize impacts on our environm ent. Ozone production This product generates no appreciable ozon e gas (O 3 ). Power[...]

For recycling information, you can go to www.hp.com/ recycle , or contact your local autho rities or the Electronics Industries Alliance: ww w.eiae.o rg . Disposal of waste equipment by u sers in private households in the European Union This symbol on the product or on its packag ing indi cates that this product must not be disposed of with your ot[...]

Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Singapore Pte Ltd Manufacturer's Address: Imaging and Printing Manufactur ing Operations, 60 Alexandra Terrace, #07-01, The Com tech, Singapore, 118502 declares, that the product Product Name: HP Digital Send[...]

Country-/region-specific safety statements Canadian DOC regulations Complies wit h Canadian EMC Cla ss B requiremen ts. « Conforme à la classe B des no rmes canadiennes de compatibilité électromagnétiques. « CEM ». » VCCI statement (Japan) EMI statement (Korea) 228 Appendix C Regulatory in formation ENWW[...]

Index A acoustic emissions 221 ADF assembly, removing 81 blank pages, troubleshooting 122 cable, r emoving 89 diagnostics 146 feed system operations 32 input tray, replacing 54 jam access latch, removing 83 jam detection ope rations 33 jams, frequent 128 left corner cover, removing 71 left cover, removing 69 locating 6 maintenance kit, repla cing 1[...]

cut-off pages, troubleshooting 124 D damper cover, removing 86 declaration of conformity 227 diagnostics control panel 146 LAN 135 scanner 146 digital sendi ng error messages 120, 121 DIMMs, replacing 52 disk drive cable, replacing 51 initialization 141 replacing 50 display test 147 disposal, end-of-life 225 Document feeder error messages 119 docum[...]

lock, scanner 6 loopback test 135 M maintenan ce agreements 218 maintenance kit, ADF replacing 19 maintenance kits part numbers 166 manuals 160 material restrictions 225 Material S afety Dat a Sheet (MSDS) 226 media ADF feed system operations 32 guide, removing 93 jam release butto n, locating 6 multifeeds, troubleshooting 123 media specifications [...]

right cover, removing ADF 66 scanner 73 right damper spri ng, removing 86 right hinge cover, removing 77 right hinge guide, removing 84 rollers diagrams 154 operations 32 pickup, replacing 43 rollers, cleaning 22 S scanner 4 scanner assembly operations 30 removing 81 scanner base fan, removing 106 scanner calibr ation 12 9 scanner components 186 sc[...]

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© 200 7 Hewlett-P ack ard De ve lopment Compan y , L.P . www .hp.com 0 7 Hewlett-P ac kar d De velopmen t Compan y , L.P . www .hp.com *CB472-90938* *CB472-90938* CB4 7 2-9 09 38[...]