HP (Hewlett-Packard) HPNV15J185NR manual

HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC Maintenance and Service Guide[...]

© Copyright 2013 Hew lett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microso[...]

Important Notice about Cust omer Self-Repair Parts CAUTION: Your comp uter includes Customer Se lf-R epair parts and parts that should only be accessed by an authorized serv ice p rovider. See Chapter 5, "Removal and replacement p rocedures for Customer Self-R epair parts," fo r details. Accessing parts described in Chapter 6, "Re mo[...]

iv Important Notice about Customer Self-Repair Parts[...]

Safety warning notice WARNING! To reduce the possibility of heat-related in juries or of over heating the d evice, do not place the device dire ctly on your lap or obstr uct th e device air vents. Use th e device only on a hard, flat surface. Do not allow anot her hard surfac e, such as an adjoinin g optional print er, or a soft surface, such as pi[...]

vi Safe ty warning notice[...]

Table of contents 1 Product description ............ ......... ........... ......... ......... .......... .......... ........... ........ ............ ... ............. ........ ......... .. 1 2 External component id enti fication ...... ......... ........ ........... ........ ........ .......... ........ ........... ........ ... ........... ......[...]

WLAN module ............. ............ ............ ............. ............ ............ ........... .............. ............ .... . 44 Hard d rive ........ ........... ............ ........... .......... ........... ............. ............ ............ ......... ....... ...... 46 Memory mod ule .. ........... .......... ........... ......[...]

Determ ining the BIO S version ..... ............... ................ ............... .............. ................ ........ 101 Download ing a BIO S update ................. ...................... .................... ...................... .......... 101 Using Ad vanced S ystem Dia gnostic s ........ .......... ........... .......... ..........[...]

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1 Product description Category Description Computer mo dels equipped with an AMD processor Computer models equipped with an Intel processor Product Name HP ENVY 15 Notebook PC HP ENVY TouchSmart 15 Notebook PC √√ Processors ● AMD® A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) ● AM[...]

Category Description Computer mo dels equipped with an AMD processor Computer models equipped with an Intel processor Processors (continued) ● Intel® Quad Core® i7-4900 MQ 2.80 GHz processor (SC turbo up to 3.80 GHz; 1600 MHz FSB, 8.0 MB L3 cache, 47 W) ● Intel Quad Core i7-4800MQ 2.70 GHz processor (SC turbo up to 3.70 GHz; 1600 MHz FSB, 6.0[...]

Category Description Computer mo dels equipped with an AMD processor Computer models equipped with an Intel processor Graphics Int ernal graphics: ● AMD Radeon™ HD 8650G graphics (only on computer models equipped with an AMD A10 processor) ● AMD Radeon HD 8550G graphics (only on computer models equipped with an AMD A8 processor) ● AMD Radeo[...]

Category Description Computer mo dels equipped with an AMD processor Computer models equipped with an Intel processor Graphics (continued) Internal g raphics: ● Intel HD Graphics 4600 on computer models equipped with a Quad Core processor Switchable Discrete Graphics: ● nVidia N14P-GT GeForce 750M with 4096 MB of dedicated video memory (256 MB?[...]

Category Description Computer mo dels equipped with an AMD processor Computer models equipped with an Intel processor Memory Two customer-accessible/upgradable memory module slots Support for DDR3L (1600 MH z) dual channel Support for up to 16834 MB of system RAM in the following configurations: ● 16834 MB (8192 MB×2) ● 12288 MB (8192 MB+4096 [...]

Category Description Computer mo dels equipped with an AMD processor Computer models equipped with an Intel processor Audio and video Quad speakers Subwoofer Dual array digital microphones with appropriate beam-forming, echo- cancellation, noise- suppressio n software HD Audio Beats Audio Integrated HP TrueVision HD webcam (fixed [no tilt], activit[...]

Category Description Computer mo dels equipped with an AMD processor Computer models equipped with an Intel processor Ports ● AC adapter, HP Smart ● Audio-in (mono microphone)/audio- out (stereo headphone) combo jack ● HDMI v1.4 supporting up to 1920×1080 @ 60Hz ● RJ-45 (Ethernet) ● USB: four USB 3.0 ports, one USB 2.0 port √√ Keyboa[...]

Category Description Computer mo dels equipped with an AMD processor Computer models equipped with an Intel processor Security (continued) ● Intel AT-p R eady √ Operating system Preinstalled: Windows 8.1 √√ Ubuntu Linux √ Serviceability End user replaceable parts: ● AC adapter ● Battery (system) ● Hard drive ● Memory modules (expa[...]

2 External component identification Display Item Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is [...]

Buttons and speakers Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. CAUTION: Pressing and holding down the power button wil[...]

Keys Item Component Description (1) esc key Reveals system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions whe n pressed in combination with the b key, the spacebar , or the esc key. (3) Operating system key For Windows computer models, this key returns you to the Start screen from an op[...]

Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the disp lay and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy -saving mode that uses the least[...]

TouchPad Item Component Description (1) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-sw ipe gestures. (2) Left TouchPad button Functions like t he left button on an external mouse . (3) Right TouchPad button Functions like the right button on an exter nal mouse. Left s[...]

Item Component Description (2) Vents (2) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) HDMI port Connects an optional vi deo or audio device, such as a high-definition[...]

Right side Item Component Description (1) Audio-out (headphone) jack/Audio- in (microphone) jack Connects optional powered stereo speake rs, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphon e. This jack does not sup port optional microphone-o nly devices. WARNING! To reduce the risk of persona[...]

Bottom Item Component Description (1) Service door Provides access to the hard drive bay, the WLAN module slot, and the memory module slots. CAUTION: To prevent an unresp onsive system, replace the wireless module on ly with a wireless module authorized for use in the computer by the governmental agency that regulates wirele ss devices in your coun[...]

Labels The labels affixed to the computer provid e inform ation you may need wh en you troubles hoot system problems or travel internationa lly with the computer. IMPORTANT: Al l labels described in this section will be located in on e of 3 places depending on your computer model: Affixe d to the bottom of th e computer, located in th e battery bay[...]

Component (4) Model number (sel ect models only) (5) Revision number ● Regulatory label(s)—Provide(s) regulato ry information about the com puter. ● Wireless certification label(s)—P rovide(s) information about op tional wireless devices an d the approval markings for the countries or regions in which the devices have be en approved for use[...]

3 Illustrated parts catalog Computer major components Computer majo r components 19[...]

Item Component Spare part number (1) Display assembly (includes we bcamera/microphone m odule an d wireless antenna cables): 15.6 inch (39.80 cm), BrightView, FHD, LED , TouchSmart touchscreen display assembly 720550-001 15.6 inch (39.80 cm), BrightView, HD, LED, Tou chSmart touchscreen display assembly 720549-001 15.6 inch (39.80 cm), BrightView, [...]

Item Component Spare part number For use in the United States 720244-001 Keyboard with poin ting stick (includes point ing stick cable) For use in the United States 720242-001 For use on computer models equip ped with an Intel processor in France 720242-051 For use on computer models equip ped with an Intel processor in Italy 720242-061 (5) Keyboar[...]

Item Component Spare part number For use on computer models equip ped with the Intel HM87 chipset, a graphics subsystem with UMA memory, and the Linux operating system 720565-001 For use on computer models equip ped with discrete memory, the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Linux operating system (includes replacemen[...]

Item Component Spare part number AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0- MB L2 cache, DDR3, quad core, 35 W) 713551-001 AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0- MB L2 cache, DDR3, dual core, 35 W) 713550-001 AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0- M[...]

Item Component Spare part number Broadcom BCM 4352 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models equipped with an Intel processor, select models only) 724935-001 Intel Dual Band Wireless 7260 802.11 bgn 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computer models equip ped with an Intel processor) 717384-001 I[...]

Display assembly subcomponents Item Component Spare part number (1) Display bezel 720535-001 (2) Display hinge kit (inclu des left and right hinges, left and right hinge cover s, and left and right hinge brackets) 720548-001 (3) Webcam/micropho ne module (includes webcam/mic rophone module cable and double-sided adhesive) 720273-001 (4) Display pan[...]

Mass storage devices Item Component Spare part number (1) External DVD±RW Doub le-Layer with SuperMul ti Drive 659940-001 (2) Hard dr ive (does not include hard drive bracket or ha rd drive connector cab le): 1.5 TB, 5400 rpm, 9.5 mm 747375-001 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 634250-001 640 GB, 5400 rpm, 9.5 mm (for use [...]

Item Component Spare part number 512 GB SSD (for use on computer models e quipped with an Intel processor) 749762-001 Hard Drive Hardware Kit , includes: 720545-001 (3) Hard drive bracket (4) Hard drive connector cable (5) mSATA SSD (for use on computer models equipped with an Intel processor, not available on computer models equipped with 16834 MB[...]

Componen t Spare part number Screw Kit 720560-001 Counterbalance weight 720547-001 Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3- pin, black, 1.83 m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83 m) 490371-021 Power cord for use on computer mod els equipped with an In[...]

Spare part number Description 676521-001 1 TB, 5400 rpm, SATA, 9.5 mm hard drive (doe s not include hard d rive bracket or hard d rive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive H ardware Kit, spare part number 718432-001. 683802-001 500 GB, 5400 rpm, SATA, 7.0 mm hard drive (does not in clude hard drive[...]

Spare part number Description 720242-051 Keyboard with pointing stick for use on computer models equipped w ith an Intel processor in France (includes keyboard cable and pointing stick cable) 720242-061 Keyboard with pointing stick for use on comput er models equipped with an Intel processor in Italy (includes keyboard cable and pointing stick cabl[...]

Spare part number Description 720244-FL1 Keyboar d with backlight for use on computer models equipped wi th an Intel processor in the Czech Republic and Slovakia (incl ude s backlight cable and keyboard cable) 720273-001 Webcam/microphone modul e (includes webcam/microph one module cable and double- sided adhesive) 720532-001 Antenna Kit (includes [...]

Spare part number Description 720561-001 Rear speakers (includes ca bles and 4 rubber isolators) 720562-001 Front speakers (includes cables and 4 rubber isolator s) 720563-001 Subwoofer (includes cable and 3 rubber isolators) 720564-001 24 GB mSATA SSD (for use on computer model s equipped w ith an Intel processo r, not available on computer models[...]

Spare part number Description 723372-001 Connector board for use on comp uter models equipped with an Intel pr ocessor and a graphics subsystem with discrete memory (includes 2 cables) 723521-001 Intel Quad Core i7-4700MQ 2.40 GHz processor (SC turbo up to 3.40 GHz; 1600 MHz FSB, 6.0 MB L3 cache, 47 W; includes replacement thermal material) 723522-[...]

Spare part number Description 746449-601 System board for use on computer mode ls equipped with UMA memory, the Intel HM87 chipset, and the Windows Professional operating sy stem (in cludes replacement material) 747375-001 Hard drive, 1.5 TB 5400 RPM SATA RAW 9.5 mm (select models only) 749752-001 System board for use on comp uter models equipped w[...]

4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to comple te the removal and re placement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sectio ns include some of the cons iderations that you m[...]

Cables and connectors CAUTION: When servicing the computer, be sure that c ables are placed in their proper lo cations during the reassembly p rocess. Improp er cable placem ent can damage th e computer. Cables must be handle d with extreme care to avoid d amage. Apply only the tens ion required to unseat or seat the cables during removal an d inse[...]

CAUTION: To prevent damage to the computer when you are removi ng or insta lling internal components, observe these pr ecautions: Keep components in thei r electrostatic-sa fe c ontainers until you are ready to in stall them. Before touchi ng an electronic co mponent, disc harge static electricity by using the guidel ines described in this section.[...]

Packaging and transportin g guidelines Follow these groun ding guidelines when p ackaging and transporti ng equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts an d assemblies wi th conductive or approv ed contai ners or packaging. ● Keep ESD-sensitive parts in their conta[...]

Equipment guidelines Grounding equi pment must include eith er a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimu m of one megohm ±10% resi stance in the grou nd cords. To pro vide proper ground, wear a strap snugl y against the[...]

5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair progra m is not available in all lo cations. Installing a part not supported by the Customer Self-Rep air program may void your warranty. Check your warrant y to determine if Customer Self-Repair is supported in your location. Component replacement pr[...]

Battery Description Spare part number 6 cell, 62 Wh, 2.80 Ah, Li-ion battery 710417-001 6 cell, 47 Wh, 2.20 Ah, Li-ion battery 710416-001 Before r emoving th e battery , follow the se steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating[...]

Service door Description Spare part number Service door 720555-001 Before removing the service door, follow these step s: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect th e power from the computer by unplu gging [...]

mSATA SSD NOTE: This section applies only to computer models equi pped with an Intel proce ssor. Description Spare part number 24 GB 720564-001 Before removing the mSATA SSD, follow these steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the opera[...]

3. Remove the mSATA SSD (2) by pulling the drive away fr om the slot at an angle. Reverse this procedure to insta ll the mSATA SSD. WLAN module Description Spare part number Broadcom BCM 4352 802.11 ac 2×2 WiFi + Bluetoot h 4.0 Combo Adapter (for use on computer models with an Intel processor, select models only) 724935-001 Intel Dual Band Wireles[...]

3. Disconnect all ext ernal devices fro m the computer. 4. Remove the batt ery (see Battery on page 41 ). 5. Remove the service door (see Service door on page 42 ). Remove the WLAN mo dule: 1. Identify the WLAN modul e (1) . 2. Disconnect th e WLAN antenna ca bles (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1?[...]

Reverse this procedure to insta ll the WLAN module. Hard dr ive Description Spare part number 1.5 TB, 5400 rpm, 9.5 mm (select models only) 747375-001 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 634250-001 640 GB, 5400 rpm, 9.5 mm (for use on comp uter models with an AMD p rocessor) 669300-001 500 GB 5400 rpm 9.5 mm 683802-001 1 TB, [...]

3. Lift up on the hard drive tab (4) to remove the hard drive from the hard d rive bay. 4. If it is necessary to disasse mble the hard drive, perform the following steps: a. Position the hard drive wi th the connector toward yo u. b. Disconnect the hard drive connector cable (1) from the hard dr ive. c. Spread the left a nd right sides (2) of the h[...]

Reverse this procedure to install the hard drive. Memory module Description Spare part number 8 GB (PC3L, 12800, 1600 MHz) 693374-001 4 GB (PC3L, 12800, 1600 MHz) 691740-001 2 GB (PC3L, 12800, 1600 MHz) 691739-001 Update BIOS be fore adding memory module s Before adding new memory, ma ke sure y ou update the compute r to the latest BIOS . CAUTION: [...]

6. Under Step 2: Select a Download , click the BIOS link. 7. Click the link for the most recent BIOS. 8. Click the Download button, and then fo llow the on-screen i nstructions. Before removing a memory module, follow these step s: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, an[...]

3. Remove the memory module (2) by pul ling the module a way from the slot at an a ngle. Reverse this procedure to in stall a memory module. 50 Chapter 5 Remova l and replacement pr ocedures for Customer Self-Repair parts[...]

6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in thi s chapter should onl y be accessed by an a uthorized service provider. Accessing th ese parts can da mage the comp uter or void th e warranty. Component replacement procedures This chapter provides removal an d replacement pr ocedures for[...]

2. Detach the RTC ba ttery (2) from the base enclosure. (The RTC ba ttery is attached to the b ase enclosure by double-sided tape.) 3. Remove the RTC battery. NOTE: Step 4 applie s only to computer mode ls equipped with an Intel processor. 4. Use a thin, non-conductive tool (1) to remove the disc cell RTC battery (2) from the socket on the system b[...]

Reverse this procedure to in stall the RTC battery . When install ing the disc cell RTC battery, make sure the “+” sign faces up. Base enclosure Description Spare part number Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) 720534-001 Before removing the base enclosure, follow th ese steps: 1. [...]

3. Remove the following scre ws: (1) Two Phillips PM2.5×4.5 screws under the fr ont edge of the se rvice door (2) Three Phillips PM2.5× 3.0 screws in the ha rd drive bay (3) Seven Phillips PM1.5×2.0 screws in the battery bay 4. Remove the base enclosure. 54 Chapter 6 Remova l and replacement proced ures for Authorized Service Pro vider parts[...]

Reverse this procedure to insta ll the base enclosure. Display assembly NOTE: The TouchSmar t touchscreen displa y assembly is spared only at the compon ent level. The non-touchscreen display a ssembly is spared at bo th the compon ent and the subcomponent level . For more display assembly spare part informatio n, see the individua l removal subsec[...]

4. Release the display pa nel cable and the we bcam/microphone module cable from the clips and routing channel built into the right rear speaker (7) . 56 Chapter 6 Remova l and replacement proced ures for Authorized Service Pro vider parts[...]

5. Remove the following scre ws that secure the display assembly to the top cover: (1) Three Phillips PM2.5× 4.5 screws (two on th e left hinge, one on th e right hinge) (2) One Phillips PM2.5×6.5 screw on the right hin ge (3) One Phillips PM2.0×2.5 screw securing the g round loop on the rig ht hinge 6. Open the display hi nges as far as they wi[...]

7. Remove the display assembly (2) from the computer. 8. If it is necessary to replace the display beze l or any of the display assembly subcomponents: a. Remove the two screw covers (1) and the four Phillips PM 2.5×3.2 broad head screws (2) that secure the display bezel to the display assembly. The screw covers ar e available in the R ubber Kit, [...]

c. Remove the display bezel (4) . The display bezel is available using spare p art number 720535-00 1. 9. If it is necessary to replace the display hinge co ver: a. Remove the four Phi llips PM2.0×2.9 screws (1) that secure the displa y hinge covers to the display enclosure. b. Remove the display hinge covers (2) . The display hinge co vers are av[...]

10. If it is necessary to replace the di splay panel: a. Remove the four Phi llips PM2.0×2.9 screws (1) that secure the display pa nel to the display enclosure. b. Lift the display pa nel (2) straight up and remove it from the display enclosure. The display pane l is available using spa re part numbers 720557-0 01 (15.6 inch (39.80 cm), BrightView[...]

b. Release the adhesive stri p (1) that secures the display panel cable to the display panel, and then disconnect the disp lay panel cable (2) from the display panel. c. Remove the display pane l cable. The display panel cab le is available using sp are part number 720536-001 . 12. If it is necessary to replace the display hinges a nd brackets: a. [...]

d. Remove the left and right display h inge brackets (2) . The display hinge b rackets are availa bl e using spare part numb er 720548-001. 13. If it is necess ary to repla c e the webcam/m icrophone module : CAUTION: Han dle the webcam/microphon e module with caution. Th is module has a thin profile and is su sceptible to damage wh en not handle d[...]

b. Detach the wireless antenna transceivers (2) from the displa y enclosure. (The wireless antenna transceivers are atta ched to the d isplay enclosure with double -sided adhesive.) c. Remove the wireless ante nna. The wireless antenna are available us ing spare part number 72 0532-001. Reverse this procedure to rea ssemble an d install the displa [...]

3. Remove the fan (3) . Reverse this procedure to insta ll the fan. System board NOTE: The system board spare part kit includes replacemen t thermal material. Description Spare part number For use on computer models equipped with an AMD processor, a graphics su bsystem with discrete memory, and the Window s Professional operating system 720578-601 [...]

Description Spare part number For use on computer models equipped with the In tel HM87 ch ipset, a gr aphics subsystem wi th UMA memory, and the Windows Professional operating system 720565-601 For use on computer models equipped with the In tel HM87 ch ipset, a gr aphics subsystem wi th UMA memory, and the Windows Standard o perating system 720565[...]

Before removing the system board, follow these steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect th e power from the computer by unplu gging the powe r cord from the compute r. 3. Disconnect all ext ernal device[...]

Remove the system bo ard: 1. Disconnect the following cables from the system board: (1) Fingerprint reade r board ribbon cabl e (2) Connector board cable (3) Connector board ri bbon cable (4) Power connecto r cable (5) Display panel ri bbon cable (6) Webcam/micropho ne module cable (7) Wireless antenna cables Component replacement procedures 67[...]

2. Disconnect the following cables from the system board: (1) Rear speake r cable (2) Subwoofer cable (3) Front speaker cable (4) TouchPad ribbon cable (5) Keyboard ribbon cable (6) Power button boa rd ribbon cable 68 Chapter 6 Remova l and replacement proced ures for Authorized Service Pro vider parts[...]

3. Remove the nine Phill ips PM2.0×2.9 screws that secure the system board to the top cover. 4. Lift the left side of the system board (1) until it rests at an angle . 5. Remove the system board (2) by sliding it up and to the left an angle. Reverse this procedure to insta ll the system board. Component replacement procedures 69[...]

Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an AMD processor and discrete memory 720576-001 For use only on computer models equipped wi th an AMD processor and a graphics subsystem with UMA m emory 720539-001 For use only on computer [...]

3. Remove the heat sink (2) . NOTE: Due to the adhe sive quality of the th ermal material located b etween the heat sink and the system board co mponents, it may be nece ssary to mo ve the heat sink from si de to side to detach it. NOTE: Steps 4 and 5 apply to computer models equipped with an In tel processor an d a graphics subsystem with discrete[...]

5. Remove the heat sink (2) . NOTE: Due to the adhe sive quality of the th ermal material located b etween the heat sink and the system board co mponents, it may be necessary to move the heat sink from side to side to detach it. NOTE: Steps 6 and 7 apply to computer models equipped with a graphics subsyst em with UMA memory. 6. Following the 1 thro[...]

7. Remove the heat sink (2) . NOTE: Due to the adhe sive quality of the th ermal material located b etween the heat sink and the system board co mponents, it may be nece ssary to mo ve the heat sink from si de to side to detach it. NOTE: The thermal material mu st be thoroughly clean ed from th e surfaces of the he at sink and the system board comp[...]

74 Chapter 6 Remova l and replacement proced ures for Authorized Service Pro vider parts[...]

Reverse this procedure to insta ll the heat sink. Processor NOTE: The processor spare part kit includes re placement thermal material. Description Spare part number AMD A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0- MB L2 cache, DDR3, quad core, 3 5 W) 713548-001 AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MH[...]

Description Spare part number Intel Dual Core i5-4330M 2.80 GHz processor (SC turbo up to 3.50 GHz; 1600 - MHz FSB, 3.0 MB L3 cache, 37 W; includes r eplacement thermal material) 738201-001 Intel Dual Core i5-4200M 2.50 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz FSB, 3.0 MB L3 cache, 37 W; includes r eplacement thermal material) 737328-001 In[...]

2. Lift the processor (3) straight up, and remo ve it. NOTE: The gold tria ngle (4) on the processor must be aligned with the tria ngle icon embossed on the processo r socket when you install the process or. Reverse this procedure to insta ll the processor. Component replacement procedures 77[...]

Connector board Description Spare part number For use only on computer models equipped with an AMD processor 720579-001 For use only on computer models equipped with an Intel p rocessor and a graphics subsystem with discrete memory 723372-001 For use only on computer models equipped with an Intel p rocessor and a graphics subsystem with UMA me mory[...]

4. Detach the conn ector board ribbon ca ble (5) from the base enclosure. (The connector board ribbon cable is attache d to the top cover with double-sided tape.) 5. Remove the three Phillips PM2.0×2.9 screws (1) that secure the connecto r board to the top cover. 6. Lift the right side of the con nector board (2) until it rests at an angle. 7. Rem[...]

Power connector cable Description Spare part number Power connector cable 720537-00 1 Power connector cable for use on computer models equipped with a n Intel processor and a graphics subsystem with discrete memory 720538-001 Before removing the power connecto r cable, follow th ese steps: 1. Turn off the compu ter. If you are un sure whether th e [...]

Subwoofer Description Spare part number Subwoofer (includes cable and 3 isolator s) 720563-001 Before removing the subwoofer, follow th ese steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect th e power from the c[...]

3. Remove the subwoofer (3) . NOTE: The subwoofer incl udes three rubber isolators (4) . These isolators ar e crucial to the performance of the subwoofer. Reverse this procedure to insta ll the subwoofer. 82 Chapter 6 Remova l and replacement proced ures for Authorized Service Pro vider parts[...]

Rear speakers Description Spare part number Rear speakers (include left and right rear s peakers, 2 cables, and 4 isolators) 720561-001 Before removing the rear speakers, follow the se steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operatin[...]

4. Remove the rear speakers (4) . NOTE: The rear spe akers includes four rubber isolators (5) . Thes e isolators are crucial to the performance of the rear speakers. Reverse this procedure to install the rear speakers. 84 Chapter 6 Remova l and replacement proced ures for Authorized Service Pro vider parts[...]

Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 720543-001 Before removing the fingerprint r ead er board, follow these steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating sy[...]

5. Remove the fingerprint reader board (5) and cable. Reverse this procedure to in sta ll the fingerprint rea der board. Front speakers Description Spare part number Front speakers (include left and right front speakers, 2 cables, and 4 isolators) 720562-001 Before removing the front spea kers, follow these steps: 1. Turn off the compu ter. If you [...]

Remove the fr ont speake rs: 1. Release the front speaker cab les from the clips (1) and routing channel built into the TouchPad. 2. Remove the four Philli ps PM2.5×6.2 screws (2) that secu re the front speakers to the top cover. 3. Remove the front speakers (3) . NOTE: The front speake rs includes four rubb er isolators (4) . These isolat ors are[...]

TouchPad assembly Description Spare part number TouchPad assembly (includes TouchPad brac ket, Tou chPad button board, TouchPad, and cables) 722972-001 Before removing the TouchPad , follow these steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through t[...]

2. Remove the TouchPad bracket (2) . 3. Release the two piece s of grounding tap e (1) that conn ect the TouchPad to the top cover. 4. Remove the four Phillips PM2.5×2.5 broad head screws (2) that secure the TouchPad to th e top cover. NOTE: The second and third screws include two rubb er washers (3) . These washers are crucial to t he performance[...]

6. Slide the TouchPad (5) toward the back of the top cover, and the n lift the TouchPad straight up and remove it. Reverse this procedure to insta ll the TouchPad. 90 Chapter 6 Remova l and replacement proced ures for Authorized Service Pro vider parts[...]

Power button board Description Spare part number Power button board (includes cable) 720553-001 Before removing the power button board, follow th ese steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect th e power [...]

Keyboard NOTE: The keyboard spare part kit inclu des a keyboard cable. For use in country/region Spare part number For use in country/region Spare part number Keyboard with backlight (includes backlight cab le): For use on computer models equipped with an Intel processor in Belgium 720244-A41 For use on computer models equipped with an Intel proces[...]

Before removing the keyboard, fo llow these steps: 1. Turn off the compu ter. If you are un sure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect th e power from the computer by unplu gging the powe r cord from the compute r. 3. Disconnect all ext ernal devices f[...]

3. Remove the keyboard shield (3) . CAUTION: When removing the keyboard shield, ma ke sure the keyboard cable and backlight cable are not damaged when being released through the opening in the ke yboard shield (4) . The keyboard shield is a vailable using spare part nu mber 720544-001. 4. Partially open the computer. 5. Insert a thin tool in to the[...]

9. Remove the keyboard (3) . Reverse this procedure to insta ll the keyboard. Component replacement procedures 95[...]

7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic In put/Output System (BIOS), controls co mmunication between all the input and output devices on the system (such as disk drives , display, keyboard, mous e, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, [...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when th e computer is connected to reliable e xternal power using the AC adapter. Do not d ownload or install a BIO S up da te while th e computer is running on battery power, docked in an optional[...]

To start HP PC Hardwa re Di agnostic s UEFI: 1. Turn on or restart the computer, quickly press esc , and then press f2 . The BIOS searches thre e places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagno stics (UEFI) to ol to a USB drive, see Downloading HP PC H[...]

8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic In put/Output System (BIOS), controls co mmunication between all the input and output devices on the system (such as disk drives , display, keyboard, mous e, and printer). Setup Utility includes settin gs for the types of periphera ls installed, the startup[...]

Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and da te, and identification information about the compu ter is displayed. 3. To exit Setup Utility witho ut changing any se ttings, use the arro w keys to select Exit > Exit Discarding Change s , and then pres s enter . Res[...]

Updating the BIOS Updated versions of the BIOS ma y be avail able on the HP we bsite. Most BIOS update s on the HP website are packaged in compresse d files called SoftPaqs . Some download packa ges contain a file named Read me.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determi[...]

NOTE: After a message on the screen rep orts a su ccessful installation, you can delete the downloaded file fro m your hard drive. Using Advanced System Diagnostics Advanced System Diag nostics allows you to run diagn ostic tests to dete rmine if th e computer hardware is functioning properly. The following di a gnostic tests ar e available in Adva[...]

9 Specifications Computer specifications Metric U.S. Dimensions HP ENVY TouchSmart 15 Notebook PC Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to rear) 1.89 to 2.99 cm 0.74 to 1.18 in Weight 2.76 kg 6.08 lbs HP ENVY 15 Noteboo k PC Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to rear) 1.69 to 2.79 cm 0.67 to 1.10 in [...]

15.6 inch (39.80 cm) display specifications Metric U.S. Dimensions Height 19.35 cm 7.62 i n Width 34.42 cm 13.55 in Diagonal 39.49 cm 15.55 in Number of colors 262144 Contrast ratio 500:1 (typical) Brightness FHD: 300 cd/m 2 (nits), HD: 200 cd/m 2 (nits) (typical) Pixel resolution Pitch FHD: 0.179 × 0.179 mm, HD: 0.252 × 0.252 mm Format FHD: 1920[...]

1. 5 TB, 5400 rpm* 1 TB, 5400 rpm* 750 GB, 5400 rpm** 640 GB, 5400 rpm** 500 GB, 5400 rpm** Logical blocks 2,930,277,168 1,953,525,168 1,465,149,168 1 ,250,263,728 976,773,168 Disk rotational speed 5400 rpm Operating temperature 0°C to 60°C (32°F to 14 0°F) *1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessibl[...]

10 Windows – Backing up, restoring, and recovering Your computer includes tool s prov ided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools w ill help you return your comp uter to a proper working state or even back to the origina l fa ctory state, all with simple st eps. This chapter provi[...]

Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set of HP Recove ry media can be crea ted. Handle these re covery tools carefully, a nd keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the blank U[...]

the image continue to be available fo r installati on throu gh the Drivers and Applications Rein stall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 10 8 . ● If you want to recover the computer's o riginal factory parti tioning and content, you ca n choose the System Recovery optio n fr[...]

To start HP Recovery Manager fr om the HP Recovery partition: 1. Press f11 while the compute r boots. – or – Press and hold f1 1 as you press the po wer button. 2. Select Troubleshoot from the bo ot options menu. 3. Select Recov ery Manage r , and follow the on-scre en instructions. Using HP Recovery media to recover You can use HP Recovery med[...]

Follow these steps to remove the HP R ecovery partition: 1. From the Start screen, type recovery , a nd then select HP Recovery Mana ger . 2. Select Remove Recovery Partitio n , and follow the on-screen instructi ons to continue. 110 Chapter 10 Windows – Backing up, resto ring, and recovering[...]

11 Ubuntu Linux – Backing up, restoring, and recovering Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you sh ould continue to back u p your system on a regul ar basis to maintain a reasonably current backu p. Performing a system recovery The Deja Dup Re store Tool allo ws you to rep[...]

To create the r estore image: 1. Click the System menu icon at the far right of th e top panel, and then click Sy stem Settings > Backup . 2. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location , and select the USB device from the drop-down li st. NOTE: If the USB device is not listed in the[...]

3. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location , an d select Ubuntu One from the drop-down list. 4. Select Overview from the pan el on the le ft side of the window, an d then click Back Up Now . NOTE: The first time you backup your files to Ubunt u One, you will need to create an accoun[...]

12 Power cord set requirements The wide-range input fe ature of the computer permits i t to operate from any line voltage from 100 to 120 V ac, or from 2 20 to 240 V ac. The 3-conductor powe r cord set included wi th t he comput er meets the requirements for use in the country or region where the e quipment is purchased. Power cord sets for u se in[...]

Requirements for specific countries and regions Country/region Acc redited agency Applicable note nu mber Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zeal an[...]

Country/region Acc redited agency Applicable note nu mber The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor , 0. 75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the ce rtif ication mark of the agency responsible for evaluation in the countr y or region where it will be used. 2.[...]

13 Recycling When a non-rechargeable or rechargeable batte ry has reached the end o f its useful life, do no t dispose of the batte ry in general househol d waste. Follow the local laws and regulatio ns in your area for battery disposal. HP encourages customers to recycle used electron ic hardware, HP original print cartridges, and rechargeable bat[...]

Index A AC adapter light 15 AC adapter, spare part numbers 27, 29 action keys 11 Advanced System Dia gnostics using for Ubuntu Linux computer models 102 antenna locations 9 remov al 62 spare part number 25, 31, 63 Antenna Kit, spare part number 25, 31 audio, product description 6 audio-in jack 15 audio-out jack 15 B backups for Ubuntu Lin ux comput[...]

fingerprint reader board remov al 85 spare part number 21, 31, 85 fingerprint reader light 12 fingerprint reader, lo cation 10 fn key 11 front speakers remov al 86 spare part number 23, 32, 86 G graphics, pr oduct description 3 grounding guide lines 36 guidelines equipment 39 grounding 36 packaging 38 transporting 38 workstation 38 H hard drive pre[...]

minimized image creating for Windows co mputer models 108 minimized image recovery for Windows compute r models 108 model name 1 mSATA SSD product description 5 remov al 43 spare part number 27, 32, 43 mSATA SSD drive spare part number 24 mute light 12 N network jack 15 num lk key 11 O operating system key 11 operating system, product description 8[...]

rubber feet remov al 53 spare part number 53 Rubber Kit, spare part numb er 23, 31 S Screw Kit, spare part number 28, 31 security cable slot, location 13 security, product description 7 serial number 17 serial number, computer 17 service considerat ions cables 36 connectors 36 plastic parts 35 service door location 16 remov al 42 spare part number [...]