HP (Hewlett-Packard) M251N manual

L ASER JET PRO 2 0 0 COLOR Us er Guide M251n M251nw[...]

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HP LaserJet Pro 200 color M251 Series Printer User Guide[...]

Copyright and License © 2012 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in[...]

Table of contents 1 Product introduc tion ....... ................ .............. .............. .............. ................. ............... ...... .. 1 Product view s .................. .................. ................... .................... ................... .................. . ......... 2 Produ ct front view ........ ................[...]

Print tasks for Windows .... .......................... ....................... ..................... .......................... ... .. . 23 Use a printing shortcut (Windows) ............... ................. ............... ............... ............... 23 Create a p rinting shortcut (Window s) ...................................................[...]

Use HP ePrint .............. ................ ................ .................. ................ ............... .................. ........ 51 Use HP ePrint (LCD control panel) .................. .. ......... .............. .............. ................ ..... 51 Use HP ePrint (touc hscreen control pane l) ..................... ................[...]

Replaceme nt instructions ............ ............... ............. ............. ............ ............... ............. ......... ... 73 Replac e the toner cartridge s ...................... ............................ ........................ ........... 73 Update the firmware ........... ................. ................ .................[...]

Device error Press [OK] ........... ................ ................. ................ ................ . 89 Door open ............... ............... ............... ................. ................ ............... .. 89 Genuine HP su pply installed ................ .................................... .................. 89 Incompatible <col[...]

Improve print quality ........ ................ ................. .................... ................ ................ ............ .. .. 101 Check the p aper type settin g (Windows) ........... .................. .................... ................. 101 Check the paper typ e setting (Mac OS X) ......... .............. .............. ..........[...]

Wireles s connectivity checkl ist .............................................. .................................. 117 The prod uct d oes n ot pri nt af ter t he wi rele ss co nfig urati on co mple tes ........................... 1 17 Th e pr od uc t do es no t pr in t, a nd th e co mp ut er h as a t h ir d- pa r ty fi re wa l l i ns t al le d ...[...]

x ENWW[...]

1 Product introduction ● Product views ● Print product reports ● Printer sharing disclaimer ENWW 1[...]

Product views Product front view 1 Output bin 2 Walk-u p USB port (HP La serJet Pr o 200 color M251nw Printer only ) 3 Power button 4I n p u t t r a y 5 Jam access door 6 LCD control panel (HP LaserJ et Pro 200 color M251n Printe r) or color touchscreen control panel (HP LaserJet Pro 200 color M251nw Printer) 7 Front door latch 2 Chapter 1 Prod uct[...]

Product back view 1 Rear door 2 Power connection 3 Hi-Speed USB 2.0 port 4 Network port Serial number and model number location The serial number and product model number labe l is on the back of the p roduct. ENWW Product views 3[...]

Control panel layout LCD control panel NOTE: This section applies to the HP LaserJet Pro 200 color M251n Pr inter model only. 1 Control-panel display: The display prov ides information about the product. Use the menus on the display to establish product settings. 2 Back arrow button: Use this button for the fo llowing actions: ● Exit the control-[...]

8 Ready light (green): The R eady light is on when the product is ready to print. It blinks when the product is receiving print data, or when the product is in sleep mode. 9 Attention light (amber): The Attention light blinks when the product requires user attention. Touchscreen control panel NOTE: This section applies to the HP LaserJet P ro 200 c[...]

9 Left arrow button and ligh t: moves the cursor to the left NOTE: This button illuminates only when th e current screen can use this feature. 10 Home button and light: provides access to the Home screen 6 Chapter 1 Prod uct introducti on ENWW[...]

Touchscreen Home screen NOTE: This section applies to the HP LaserJet P ro 200 color M251nw Printer mode l only. The Home screen provides access to the produ c t features, and it indicates the product st atus. NOTE: Depending on the product configuration, the feature s on the Home screen can vary. The layout might also be reversed for some language[...]

Print product reports Product reports reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, yo u can set the language manually so the information pages print in one of the supported lan guages. Change the language by using the System [...]

Print product reports (LCD control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251n Pr inter model only. 1. At the control panel, press the OK button to open the menus. 2. Open the Reports menu. 3. Select the report you want to print, and then press the OK button to print the report. Print product reports (tou chscreen contr[...]

Printer sharing disclaimer HP does not support pe er-to-peer networ king, as the feature is a function of Mi crosoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com . 10 Chapter 1 Prod uct introducti on ENWW[...]

2 Paper tray ● Supported paper sizes ● Supported paper types ● Load the paper input tray ENWW 11[...]

Supported paper sizes This product supports a nu mber of paper sizes, and it a dapts to various paper. NOTE: To obtain best print re sults, select the approp riate paper size and type in your print driver before printing. Table 2-1 Supported pape r and print media size s Size Dimensions Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14[...]

Table 2-2 Supported enve lopes and postcards (conti nued) Size Dimensions Envelope B5 176 x 250 mm (6.7 x 9.8 in) Envelope Monarch 98 x 191 mm (3.9 x 7.5 in) ENWW Supported paper sizes 13[...]

Supported paper types Paper type Dimensions 1 Weight Capacity 2 Paper orientation Paper, including the following types: ● Plain ● Letterhead ● Color ● Preprinted ● Prepunched ● Recycled Minimum: 76 x 127 mm (3 x 5 in) Maximum: 216 x 356 mm (8.5 x 14 in) 60 to 90 g/m 2 (16 to 24 lb) Up to 150 sheets of 75 g/m 2 (20 lb bond) Side to be pr[...]

Load the paper input tray 1. Pull the tray out of the product. 2. Slide open the paper le ngth and width guides. 3. To load Legal-size paper, extend t he tray by pressing and holding the extension tab while pulling the front of th e tray outward. NOTE: When loaded with Legal-size paper, the tray extends from the front of the product approximately 5[...]

4. Place the paper in the tray and make sure that it is flat at all four corners. Slide the paper length and width gu ides so that they are against the stack of paper. NOTE: The tray capacity is 150 sheets. 5. Push down on the paper to make sure that t he paper stack is below th e pa per limit tabs on the side of the tray. 6. Slide the tray into th[...]

3P r i n t ● Supported printer drivers (Windows) ● Change print-job settings (W indows) ● Change print-job settings (Mac OS X) ● Print tasks for Windows ● Print tasks for Mac OS X ● Additional prin t tasks (Windows) ● Additional prin t tasks (Mac OS X) ● Create archival-quality prints ● Color printing ● Use HP ePrint ● Use Air[...]

Supported printer drivers (Windows) Printer drivers provide access to the product featur es and allow the computer to communicate with the product (using a printer l anguage). Check the installation notes and re adme files on the product CD for additional software and languages. HP PCL 6 driver description ● Installs from the Add Printer wizard ?[...]

Change print-job settings (Windows) Priority for changing print-job settings Changes to print settings are prioritized depending on whe re the chan ges are made: NOTE: The names of comm ands and dialog boxe s might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a similar command on the File menu of the prog[...]

Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view) : Clic k Start , and then click Printers and Faxes . Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view) : Click Start , click Settings , and then click Printers . Windows[...]

Change print-job settings (Mac OS X) Priority for changing print-job settings Changes to print settings are prioritized depending on whe re the chan ges are made: NOTE: The names of comm ands and dialog boxe s might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a similar command on the File menu of the pro[...]

4. Click the Dri ver tab. 5. Configure the installed options. 22 Chapter 3 Print ENWW[...]

Print tasks for Windows Use a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select th e product, a nd then click the Properties or Preferences button. ENWW Print tasks for Windows 23[...]

3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create a printing shortcut (Windows) 1. From the software program, select the Print option. 24 Chapter 3 Print ENWW[...]

2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortc ut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, or if you select a different shortcu[...]

5. Select the print option s for the new shortcut. NOTE: You can select the print options on this tab or on any other tab in the printer driver. After selecting options on other tabs, return to the Printing Shortcuts tab before continuing with the next step. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. 26 C[...]

Print on both sides (d uplex) with Windows 1. On the File menu in the software program, click Print . 2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print tasks for Windows 27[...]

4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and maintaining the same orientation, place it with the printed-side facing down in the input tray. 6. On the control panel, press the OK button to print the second side of the job. Print[...]

2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print tasks for Windows 29[...]

4. Select the number of pa ges per sheet from the Pages per sheet drop-dow n list. 5. Select the corre ct Print page borders , Page order , and Orientation options. Select the page orientation (Windows) 1. From the software program, select the Print option. 30 Chapter 3 Print ENWW[...]

2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page im age upside down, selec t the Rotate by 180 degrees op tion. ENWW Print tasks for Windows 31[...]

Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. 32 Chapter 3 Print ENWW[...]

5. Select the category of paper types that best describes your paper. 6. Select the option for the type o f paper you are using, and click the OK button. Print the first or last page on different paper (Windows) 1. From the software program, select the Print option. ENWW Print tasks for Windows 33[...]

2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Print pages on different paper check box, and then select the necessary settings for the front cover, other pages, and back cover. 34 Chapter 3 Print ENWW[...]

Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. ENWW Print tasks for Windows 35[...]

Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Finishing tab. 36 Chapter 3 Print ENWW[...]

4. Click the Print on both sides (manually) check box. 5. In the Booklet layout drop-down li st, select a binding option. The Pages per sheet option automatically changes to 2 pages per sheet . ENWW Print tasks for Windows 37[...]

Print tasks for Mac OS X Use a printing preset (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Presets menu, select the printing preset. NOTE: To use printer-driver defa ult settin gs, select the standard option. Create a printing preset (Mac OS X) Use printing presets to save the curre[...]

Print multiple pages on on e sheet of paper (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of p age s that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the Layout Direction area, select the order and pl[...]

Print a cover page (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Cover Page menu, and then select where to pr int the cover page. Click either the Before Document button or the After Document button. 4. In the Cover Page Type menu, select the message that you want to print on the co[...]

Additional print tasks (Windows) Cancel a print job (Windows) 1. If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: Pressing the Cancel button clears the job that the prod uct is currently processing. If more than one process is ru nning, pressing the Cancel button clears the process [...]

5. Type a name for the c ustom size and specify t he dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper. NOTE: Always load pape r into th e trays short edge first. 6. Click the Save button, and then click the Close button. Print watermarks (Windows) 1. From the software program, select the Print o[...]

Additional print tasks (Mac OS X) Cancel a print job (Mac OS X) 1. If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: Pressing the Cancel button clears the job that the prod uct is currently processing. If more than one print job is waiting, pressing the Cancel button clears the print[...]

5. From the Pages menu, select whether to print the wate rmark on al l pages or on the first page only. 6. From the Text menu, selec t one of the standard messages, or select the Custom option and type a new message in the box. 7. Select options for the remaining settings. 44 Chapter 3 Print ENWW[...]

Create archival-quality prints NOTE: Using this feature uses more toner. Archive print produces output that is less susceptibl e to toner smearing and dusti ng. Use archive print to create documents tha t you want to pres erve or archive. Create archival-quality pr ints (LCD control panel) NOTE: This section applies to the HP LaserJet Pro 200 color[...]

Color printing Use the HP EasyColor option If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from M icrosoft Office p rograms. This te chnology scans documents and automatically adjusts phot ographic images in .JPEG or .PNG format. HP EasyC olor tech[...]

Change color options (Windows) 1. From the software program, select the Print option. 2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Color tab. 4. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs. ● Manual setting: Select this setting to adjust [...]

2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Color tab. 4. Select a color theme fro m the Color Themes drop-dow n list. ● Default (sRGB) : This theme sets the product to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correc[...]

Manual color options Use manual color options to adjust the Neutral Grays , Halftone , and Edge Control options for text, graphics, and photographs. Table 3-1 Manual color options Setting description Setting options Edge Control The Edge Control setting determines the rendering of edges. Edge control has two components: adaptive halftoning and trap[...]

● Software programs ● Printer drivers ● Computer operating systems ● Monitors ● Video cards an d drivers ● Operating environment (humidity, for example) Keep these factors in mind when colors on your screen do not perfectly ma tch your printed colors. Print colored text as black (Windows) 1. From the software program, select the Print o[...]

Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a wired or wir eless network and hav e Internet access to use HP ePrint. Use HP ePrint (L CD control panel) NOTE: This section applies to the HP LaserJet Pro [...]

Use HP ePrint (touch screen control panel) NOTE: This section applies to the HP LaserJet P ro 200 color M251nw Printer mode l only. 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen on the product control panel, touc h the Web Services button. b. Touch the Enable Web Services button. When the Web Services option is[...]

Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad ( iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● Select third-party applica tions To use AirPrint, the produ[...]

Walk-up USB printing NOTE: This section applies to the HP LaserJet P ro 200 color M251nw Printer mode l only. This product features printing fr om a USB flash drive, so you can quickly print files without sending them from a compu ter. The product acce pts standard USB storage accessories in the USB port on the front of the product. You can pr int [...]

4 Manage and maintain the product ● Use the HP Reconfiguration Utility to change the product connect ion ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● HP Web Jetadmin ● Product security features ● Economy settings ● Print when a toner cartridge is at es[...]

Use the HP Reconfiguration Utility to change the product connection If you are already using the prod uct and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection. For exampl e, you can reconfigu re the product to use a different wireless address, to co nnect to a wired or wireless netw ork, or cha[...]

Use HP Web Services applications Several innovative applications are available for this product that you can download directly from the Internet. For more information an d to download these applications go to the HP ePrintCenter Web site at www.hpeprintcenter.com . To use this feature, the product must be conne cted to a computer or network that ha[...]

Configure IP network settings View or change network settings Use the HP Device To olbox to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx ● If you are using IPv6, the IP address is a hexa decima[...]

3. Touch the TCP/IP Config menu, and then touch the Manual button . 4. Use the numeric keypad to enter the IP address, and touch the OK button. To uch the Yes button to confirm. 5. Use the numeric keypad to ente r the subnet mask, and touch the OK button. Touch the Yes button to confir m. 6. Use the numeric keypad to enter th e default gateway, and[...]

Link speed and duplex settings NOTE: This information applies only to Ethernet netw orks. It does not apply to wireless networks. The link speed and co mmunication mode of the pr int server must match the network hub. For most situations, leave the produc t in automatic mode. Incorr ect changes to the link speed and duplex settings might prevent th[...]

Setting Description Automatic The print server automatically configures itself for the highest link speed and communication mode al lowed on the network. 10T Half 10 megabytes per second (M bps), half-duplex operation 10T Full 10 Mbps, full-du plex operation 100TX Half 100 Mbps, half-duplex operation 100TX Full 100 Mbps, full-duplex operation 5. To[...]

HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the prod uct. NOTE: This tool is available only if you performed a full installation when you installed the product. 1. Click the Start butto n, and then click the Programs item. 2. [...]

Tab or section Description System tab Provides the ability to configure the product from your computer. ● Device Information : Provides basic product and company information. ● Paper Setup : Allows you to change the paper-handling defaults for the product. ● Print Quality : Allows you to change the print quality defaults for the product, incl[...]

HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change pr oduct settings from your computer. This tool opens the HP Embedded Web Server for the product. You can use the HP Utility when the product is c onnected with a USB ca ble or is connected to a TCP/IP- based network. Open the HP Utility ▲ From the dock, click HP Utility . [...]

HP Web Jetadmin HP Web Jetadmin is an award-winni ng, industry-lea ding tool for effi ciently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ult[...]

Product security features The product supports se curity standards and recomm ended protocols that help you keep the product secure, protect critical information on your netw ork, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/ go/ securepri[...]

Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents. Us ing EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoM ode. If EconoMode is used full-time, the toner supply mi ght outlas t the mechanical parts in the [...]

Set the sleep delay (touchscreen control panel) NOTE: This section applies to the HP LaserJet P ro 200 color M251nw Printer mode l only. 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. Open the following menus: ● System Setup ● Energy Settings ● Sleep Dela y 3. Select the time for the sleep delay. NOTE: The d[...]

Set the Auto Power Down dela y (touchsc reen control panel) NOTE: This section applies to the HP LaserJet P ro 200 color M251nw Printer mode l only. 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. Open the following menus: ● System Setup ● Energy Settings ● Auto Power Down ● Auto-Off Delay 3. Select the tim[...]

Print when a toner cartridge is at estimated end of life Supply-related notifications ar e communicated on th e product control panel, Desktop Alerts, software applications, and network alerts. A <Supply> Low message—wher e <Supply> is the color to ner cartridge : The product indicate s when a supply level is low. Actual cartridge lif[...]

or never. The default prompt setting is 100 pages. This option is provided as a customer convenience and is not an indication these pages wil l have acceptable print quality. ● On the Color Cartridges menu only, select Print Black to alert you when t he toner cartrid ge is very low, bu t to continue printing in black only. Once an HP supply has r[...]

Store and recycle supplies Recycle supplies To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item. Toner cartridge stora[...]

Replacement instructions Replace the toner cartridges 1. Open the front door. 2. Pull out the toner cartridge draw er. ENWW Replacemen t instructions 73[...]

3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it. 4. Remove the new toner cartridge from the packaging. 5. Gently rock the toner cartri dge from front to back to distribute the toner evenly inside the cartridge. 74 Chapter 4 Manage and maintain the product ENWW[...]

6. Remove the plastic shield from the bottom of the new toner cartridge. 7. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print-quality problems. 8. Insert the new toner cartridge into the product. ENWW Replacemen t instructions 75[...]

9. Pull the tab on the left side of the toner cartridge straight up to completely remove the sealing tape. Discard the sealing tap e. 10. Close the toner cartridge drawe r. 11. Close the front do or. 12. Place the old toner cart ridge and the plastic shield in the box for the new toner cartridge. Follow the recycling instructions that are included [...]

Update the firmware HP offers periodic upgrades to the pro duct firm ware. You can load the fir mware updates manually, or you can set the product to automa tically load firmware updates. Manually update the firmwa re (LCD control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251n Pr inter model only. 1. At the control panel, [...]

● Manage Updates ● Check Automatically 3. Select the On option, and then press the OK the button. Set the product to automatically update the firmware (touchscreen control panel) NOTE: This section applies to the HP LaserJet P ro 200 color M251nw Printer mode l only. 1. From the Home screen on the con trol panel, touch the Setup button. 2. Open[...]

5 Solve problems ● Solve problems checklist ● Restore the factory-set defaults ● Control panel help system ● Interpret control panel messa ges ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve pr int quality ● The product does not print or it prints slowly ● Solve walk-up US B printing problems ● Solve direct co[...]

Solve problems checklist Follow these steps when trying to solve a problem with the product. ● Step 1: Make sure that the product is set up correctly ● Step 2: Chec k the cabling or wireless connect ion ● Step 3: Check the control panel for error messages ● Step 4: C heck the paper ● Step 5: C heck the software ● Step 6: Test print func[...]

Step 3: Check the contro l panel for error messages The control panel should indicate read y status. If an error message appe ars, resolve the error. Step 4: Check the paper 1. Make sure th at the paper that you are using meets specif ications. 2. Make sure that the pa per is lo aded correctly in the input tray. Step 5: Check the software 1. Make s[...]

Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore th e product to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaul ts returns all of the settings t[...]

Control panel help system NOTE: This section applies to the HP LaserJet P ro 200 color M251nw Printer mode l only. The product has a built-in Help system that exp lains how to use each screen . To open the Help system, touch the Help button in the upper-righ t corner of the screen. For some screens , the Help opens to a globa l menu where you can s[...]

Interpret control panel messages Control panel message types The control panel mess ages indicate the current prod uct status or situations that might requir e action. Alert and warning messages appear t emporarily an d might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel button to cancel the jo[...]

Recommended action Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists , contact HP support. 50.x Fuser Error Turn off then on Description The produ[...]

If the message persists , contact HP support. 55.X Error Turn off then on Description The product has experienced an internal error. Recommended action Turn the product power off, wait at leas t 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into[...]

Recommended action Turn the product power off, wait at leas t 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists , contact HP support. Black Cartridge Low Description The toner [...]

Cleaning Description The product periodically performs a c leaning procedure to maintain the best print quality. Recommended action Wait for the cleaning process to finish. Cyan Cartridge Low Description The toner cartridge is nearing the end of its useful life. Recommended action Printing can continue, but consider ha ving a replacement supp ly on[...]

Device error Press [OK] Description An internal error occurred. Recommended action Press the OK button to resume the job. Door open Description The product toner cartridge door is open. Recommended action Close the door . Genuine HP supply installed Description A genuine HP supply was ins talled. Recommended action No action necessary. Incompatible[...]

Install <color> cartridge Description The toner cartridge is either not installed or not correctly installed in the product. Recommended action Install the toner cartridge. Invalid driver Press [OK] Description You are using an incorrect printer driver. Recommended action Select the correct printer dr iver. Jam in <location> Description[...]

Load tray 1 <TYPE>, <SIZE> Description No trays are configured for the paper type an d size that the print job is requ esting. Recommended action Load the correct paper into Tray 1. Load tray 1 PLAIN <SIZE> Cleaning Mode Description The product is ready to process the cleaning operation . Recommended action Load Tray 1 with plain [...]

Once an HP supply has reached very low, HP's Premium Protection Warr an ty on that supply has ended. All print defects or cartridge fa ilures incurred when an HP supply is used in continue at very low mode will not be considere d to be defects in materi als or workmanship in the supply under the HP Print Cartrid ge Warranty Statement . Manual [...]

Recommended action Press the OK button to continue printing the job, but output m ight be affected. If the error persists, turn the power off and th en on. Resend the print job. Rear door open Description The product rear door is open. Recommended action Close the door . Remove shipping lock from <color> cartridge Description A toner cartridg[...]

Supplies low Description More than one supply item is low. Recommended action Check the supply level gauges on the control panel, or print a supplies status page to d etermine which toner cartridges are low. Printing will continue until a Ve ry Low message displ ays. Consider having repl acement supplies on hand. Unexpected size in tray 1 Load <[...]

Recommended action Printing can continue, but consider ha ving a replacement supp ly on hand. Used supplies in use Description You are using more than one toner cartridge that reached the default low threshold while it was installed in a product. Recommended action Printing can continue, but consider ha ving replacement supplies on hand. Yellow Car[...]

Paper feeds incorrectl y or becomes jammed The product does not pick up paper If the product d oes not pick up pape r from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of pa per for your job. 3. Make sure the paper guides in the tray are adju sted correctly for the [...]

Clear jams Jam locations Jams can occur in these locations: 1 Output bin 2 Rear door 3I n p u t t r a y Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. Clear jams in the paper input tray CAUTION: Do not u se sharp objec ts, such as tw eezers or needle-nose pliers, to [...]

1. Pull out the tray, and lift the jam access door above the tray. 2. With both hands, grasp the pap er, and carefully pull it free from the product. 3. Replace the tray. 4. Press the OK button to continue printing. 98 Chapter 5 Solv e problems ENWW[...]

Clear jams from the output bin CAUTION: Do not u se sharp objec ts, such as tw eezers or needle-nose pliers, to remove jams. Damage caused by sharp objects wi ll not be covered by the warranty. 1. With both hands, grasp the pap er, and carefully pull it free from the product. Clear jams from the rear door 1. Open the rear door. CAUTION: The fuser i[...]

2. With both hands, grasp the pap er, and carefully pull it free from the product. NOTE: If the she et tears, remo ve all fragments before contin uing. Do not use sharp objects to remove fragments. 3. Close the rear do or. 100 Chapter 5 Solve problems ENWW[...]

Improve print quality Check the paper type setting (Windows) Check the paper type setting if you are having any of the following problems: ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Toner flakes off the printed pages. ● Printed pages have small unprinted areas. 1. F[...]

6. Select a type from the Media-type drop-down list. 7. Click the Pr int button. Check toner cartridge status Print the supplies status page (LCD control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251n Pr inter model only. Information pages reside within the product memo ry. These pages help diagnose and solve problems with[...]

Print a cleaning page Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems: ● Specks of toner are on the p rinted pages. ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. Print a cleaning page (LCD control panel) NOTE: This section applie[...]

Perform additional print quality troubleshooting Print the print quality pa ge (LCD co ntrol panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251n Pr inter model only. 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. Touch the Reports button. 3. Touch the Print Quality Page bu tton. Print the prin[...]

Section Print-cartri dge 3B l a c k 4M a g e n t a ● If dots or streaks appear in only one of the grou ps, replace the toner cartridge that correlates with that grou p. ● If dots app ear in more t han one group, print a cleaning page. If this does not solve the problem, determine if the dots are always the same color; for example, if magenta do[...]

Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are havi ng any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the p rinted pages. ● Toner is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pag[...]

Adjust color settings in the printer driver Change the color theme for a print job 1. On the File menu in the software program, click Print . 2. Click Prope rties or Preferences . 3. Click the Co lor tab. 4. Select a color theme from the Color Themes drop-dow n list. ● Default (sRGB) : This theme sets the product to prin t RGB d ata in raw device[...]

4. Click the Automatic or Manual setting. ● Automatic setting: Select this sett ing for most color print jobs ● Manual setting: Select this setting to adjust the color setti ngs independent from other settings. NOTE: Changing color settings manually can im pact output. HP recommends that only color graphics experts c hange these settings. 5. Cl[...]

HP UPD PCL 5 ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from th ird-party or custom software programs ● The best choice when operating with mixed environments, which require the product to be set to PCL 5 (UNIX, Linux[...]

The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and th at the control panel indicates it is ready. ◦ If the control panel does not indicate the prod uct is ready, turn the product off and then on again. ◦ If the con[...]

The product prints slowly If the product prints, but it seem s slow, try the following solutions. 1. Make sure the computer meets the minimum spec ifications for this product. For a list of specifications, go to this Web site: www.hp.com/ support/ljcolorm251series . 2. When you configure the product to print on some pape r types, such as heav y pap[...]

Solve walk-up USB printing problems ● The USB Flash Drive menu does not open when you ins ert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does no t open when you insert the USB accessory 1. You might be using a U[...]

The file that you want to print is not listed in the USB Flash Drive menu 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF and .JPEG file types. 2. You might have too many files in a single fold er on the USB storage accessory. Reduce the number of files in the folder by moving th[...]

Solve direct connection problems If you have connected the product dire ctly to a computer, check the cable. ● Verify that the cable is connected to the computer and to t he product. ● Verify that the cable is no t longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correctly by conne cting it to another p[...]

Solve wired network problems Check the following items to verify that the pr oduct is communicating wi th the network. Before beginning, print a configuration page from the prod uct control panel and lo ca te the product IP address that is listed on this page. ● Poor physical connection ● The computer is using the inco rrect IP address for the [...]

The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, cli ck Start , click Run , and then type cmd . b. Type ping followed by the IP addres s for your product. For Mac OS X, open the Network Utility, and th en supply the IP address in[...]

Solve wireless network problems NOTE: This section applies to the HP LaserJet P ro 200 color M251nw Printer mode l only. Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router ar e turned on and have power. Also make sure that the wireless radio in the product is turne[...]

The product does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update availab le from the manufacturer. 2. If programs request firewall access when you inst all the product or try to print, make s ure you allow the programs to run. 3. Temporarily turn off the firewall, and then install [...]

The wireless network is not functioning 1. Make sure that the networ k cable is not connected. 2. To verify if the network has lost communication , try connecting other devices to the network. 3. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, cli ck Start , click Run , and then type c[...]

Reduce interference on a wireless network The following tips can reduce inte rference in a wire less network: ● Keep the wireless devices away fr om large metal object s, such as filing cabinets, and other electromagnetic devices, such as mic rowaves and cordless telephones . These objects can disru pt radio signals. ● Keep the wireless devices[...]

Solve product software problems with Windows A printer driver for th e product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an applicat io n that has an icon in the system tray, right-click the icon, and select Close or Disable . 2. Try plugging the USB cable into a [...]

Windows 7 a. Click Start . b. Click Devices and Printers . c. Right-click the product driver icon, and then select Printer properties . d. Click the Ports tab, and then click Configure Port . e. Verify the IP address, and then click OK or Cancel . f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct[...]

Solve product software problems with Mac OS X ● The printer driver is not listed in the Print & Fax list ● The product name does not appear in th e product list in the Print & Fax list ● The printer driver does not auto matically set up the selected product in t he Print & Fax list ● A print job was not sent to the product that [...]

A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Pr int a configuration page to check the product name. Verify that the name on the configuration page matches the produc t name in the Print & Fax list. W[...]

Remove software (Windows) Windows XP 1. Click Start , and then clic k Programs . 2. Click HP , and then click the pr oduct name. 3. Click Uninstall , and then follow the onscreen instructions to remove the software. Windows Vista and Windows 7 1. Click Start , and then clic k All Programs . 2. Click HP , and then click the pr oduct name. 3. Click U[...]

Remove software (Mac OS X) You must have administrator rights to remove the software. 1. Disconnect the product from the computer. 2. Open Applications . 3. Select Hewlett Packard . 4. Select HP Uninstaller . 5. Select the produc t from the list of device s, and then click the Uninstall button. 6. After the software is uninstalled, re st art the co[...]

6 Supplies and accessories ● Order parts, ac cess ories, and supplies ● HP policy on non-HP supplies ● HP antico unterfeit W eb site ENWW 127[...]

Order parts, accessories, and supplies HP original toner cartridge or paper www.hp.com/ go/suresupply Order genuine HP parts or accessories www.hp.com/ buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Item Part number Cartridge n umber Descriptio n HP LaserJet toner cartridge CF210A (standar[...]

Index A accessories ordering 127, 128 AirPrint 53 anticounterfeit supplies 128 applications downloading 57 Apps menu 57 archival-quality printing 45 B bin, output locating 2 bins, output jams, clearing 99 booklets printing (Mac) 40 printing (Windows) 36 C canceling print job (Mac) 43 print job (Windows) 41 cartri dges non-HP 128 part numbers 128 re[...]

HP Reconfiguration Utility network installation 56 HP Utility for Mac features 64 opening 64 HP Utility, Mac 64 HP Web Jetadmin 65 HP Web Services applications 57 enabling 57 HP Web Services, en abling 51 I input tray locating 2 interface ports locating 3 IPv4 address 5 8 J jams locating 97 output bin, clearing 99 preventing 96 rear door, clearing [...]

printing from USB storage accessories 54 product repor ts 8, 9 settings (Mac) 38 printing on both sides settings (Windows) 27 problem-solving no response 110 slow re sponse 11 1 PS font list 8 R rear door jams 99 locating 3 recycling supplies 72 replacing toner cartridges 73 reports Color Usage Log 8 Config Report 8 Demo Page 8 Diagnostics Page 8 M[...]

Windows driver settings 19 wireless network troubleshootin g 117 wireless network interference 120 132 Index ENWW[...]

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