HP (Hewlett-Packard) N6350 manual

HP Scanjet N6350 User Guide[...]

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Contents 1 Use the scanner HP scanning software overview................................................ ............................................... ..4 Scanner overview.......................................... ................................... .................................. ........5 Scanner control panel............... ................[...]

Manage the network sca nner...................................................................................................22 Management and administrati on tools....... ....................... ................. .................... .............22 HP Scanner Tools Ut ility....... ..................... ................. ................... .....[...]

Scanner operatio n problems......................................................................................... ...........4 2 Scanner will not turn on.................................. ................................................................ ....4 3 Scanner lamp stays on..................................... ...........................[...]

1 Use the scanner The followi ng topics describe the H P Scanjet scanner as well as how to scan o r copy original doc uments. • HP scanning software overview • Scanner overview • Scanner settings • Load originals • Start a scan • Make copies HP scanning software overview When you install th e HP scanning soft ware, the follo wing icons [...]

See also • “ Load or iginals” on page 9 • “ Use the HP sca nning softwa re” on page 16 • “ Make copies” o n page 18 Scanner overview 1 Scanner control panel 2 Automatic document feeder ( ADF) 3 ADF input tray 4 ADF output tray 5 Transparent materials adapter ( TMA) 6 Power supply input 7 TMA/ADF cable input 8 USB cable port 9 Ethe[...]

Scanner con trol panel Use the button s on the scanner control panel to start a scan a nd to configure some scanner settings. Icon Button name Description 1 Attention LED In combination with the Power LED, indicates scanner functions a nd error conditions. 2 LCD • Displays available scan shortcuts that users can select. • Shows menu options and[...]

Icon Button name Description 10 Copy Starts a copy, displaying the HP Copy dialog box on the computer. See also • “ Start a scan” on page 15 • “ Make copies” o n page 18 • “ Scanner setting s” on page 7 • “ Scanner LEDs” on page 37 • “ Configure and m anage the scanne r on a network” on p age 19 Automatic document feed[...]

Language To select the lang uage shown on the LC D, follow these ste ps: 1. Press the Setup ( ) button, use and to select Language , and then pr ess OK . 2. Use and until the language you want is selected, press OK to con firm the language select ion, and then press OK to exit. Power Mode You can reduce the scanne r's energy consumpt ion with [...]

Load originals You can load your original s into your scanner usi ng one of the f ollowing met hods: • Use the automat ic document feeder (ADF) • Use the scanne r glass • Use the transparent materials adapt er (TMA) Use the au tomatic doc ument feeder (ADF) For helpful in formation on loading your documents properly, refer to th e following t[...]

• When loading a stack of d ocuments, make sure t hat all of the documents are the same width. • When loading p ages in landscape orient ation, make sure that the top o f the pages point toward the bac k of the scanner. Doing so ensures that the scanner au tomatically rotates th e page correctl y, if you hav e set the HP sca nning softwa re to [...]

2. Fan the stack of docume nt pages to ensure that th e pages do not stick togethe r. Fan the edge that wi ll be pointing into the ADF in one direction, and then fan that same edge in the opposite di rection. 3. Align the edges of the documents by t apping the bott om of the stack agai nst the table top. Rotate t he stack 90 degrees and rep eat. 4.[...]

5. Adjust the paper gu ides to the width of the documents. Take care not to overtighten the guides, wh ich can restrict paper f eeding, but make sure th at the paper guid es touch the edges of the documents. 6. Gently push the sta ck forward to activa te the tray sensor. See also • “ Document loading tips” on page 9 • “ Automatic documen [...]

TIP: To scan multiple pictures at the same tim e, arrange the pi ctures that you want to scan on the scanner glass with at leas t 6 mm (0.25 in) of space betw een items. See also “ Start a scan” on page 15 Load originals 13[...]

Use the tra nsparent mate rials adapte r (TMA) This section cont ains informat ion about usin g the transpa rent material s adapter (TMA) to scan slides, includin g 35 mm slides, a nd negatives. • Load slides or negatives • Tips for scann ing transparen t items NOTE: You must use the HP scanning softw are to scan slides and negative fram es usi[...]

c . If the negative strip has fewer than three frames, insert t he negatives light-shield into the negative st rip holder, making sure the edge of the li ght-shield touches th e last frame. d . Insert the neg ative strip holder ba ck into the sl ide holder. 4. Close the scanner li d. See also • “ Start a scan” on page 15 • “ Slides, negat[...]

allowing you to transf er the scan shortcuts you want t o use to the scanner cont rol panel scan shortcuts list. a .I n t h e Avail able Scan Shortcuts list, select a shortcut, and th en click Add . b .U s e t h e Move (up) and Move (down) arrows in t he dialog box t o arrange the shortcut sequence in the Front Panel List . The shortcuts will appea[...]

3. If your computer is networked to multiple HP N6350 scanners, select the scanner you want to use from the Device menu, and the n click OK . 4. In the HP Scanning shortcuts dialog box: a . Select the scan shortcut you want to use. b . If you want to ch ange scan settings or show a preview before you scan, cli ck Change Settings. .. and make the ch[...]

Make copies Use the Copy ( ) button to scan an orig inal and send it to a pri nter. To make copies, follow t hese steps: 1. Load the o riginals. 2. If your scanner is ne tworked: a .U s e and on the scanner control panel to select your computer, and then press OK . b . If prompted, enter your PIN and then press OK . 3. Press the Copy ( ) button. Th[...]

2 Configure and manage the scanner on a network This section is intended for the a dministrator or indi vidual responsibl e for managing the network scanner. You have the option to inst all the HP Scanjet N6350 on a network, where it can b e shared by up to 20 computers. The following to pics describe how to configure an d manage your networked sca[...]

5. If there is more th an one HP Scanjet N6350 scanner on the network, lo cate the serial number and IP address of the scanner to which you want to connect. a . Press the Setup ( ) button on the scann er control panel, use to select Network , and then press OK . b .U s e to select View Settings , and then press OK . c .U s e to scroll to the serial[...]

Connect to additional network scanners To connect to ad ditional scanners on t he network, compl ete these st eps. 1. Start the HP Scanner Too ls Utility. 2. Click the Network tab, click Connect Scanner , a nd then follow the onscreen instructions. NOTE: If you do not see the scanner to which you want to connect, make sure the scanner is not connec[...]

Manage the network scanner This section is inte nded for the admi nistrator or in dividual responsi ble for managin g the network scanner . • Management and administration t ools • HP Scanner Tools U tility • Network settings • Embedded Web Server Management and a dministration tools Use the follow ing tools to mana ge and administer the de[...]

• Check the status of the network or the co nnection to an in dividual sca nner. • Disconnect from a netw orked scanner and remove your computer from th e scanner's list of computers. For information on completing these tasks, se e the HP Scanne r Tools Utilit y Help system. To start the HP Scan ner Tools Utilit y and access the netw ork f[...]

• Gateway • Link Speed : Automatic , 10–Full , 10–Half , 100–Full , 100–Half • Type : D CHP or Static • Hostname See also • “ HP Scanner Tools Utility” on page 22 • “ Network setting s” on page 23 • “ Embedded Web Server” on page 25 Change network setup ty pe Use the Network Setup menu on t he control pane l LCD Ne[...]

1. From the Network Setup menu, use to select IP Address , and then press OK . 2. Use to select the way you want to change the IP address. • Select Automatic if you want the system to aut omatically change the IP address. • Select Manual if you want to manually e nter a new IP Address, subnet mask, or gateway. 3. Press OK . If you selected Auto[...]

Embedded Web Serv er requireme nts Your network environm ent must meet th e following req uirements to use t he Embedded Web Server. • A TCP/IP-ba sed network. • Microsoft Internet Explorer 5.0 or high er or Mozilla Firefox 2.0 or higher instal led on the host computer. • An Ethernet conn ection. • An Internet co nnection is requir ed to ac[...]

Tabs Description • Power Options • Device Servic es Networ king Shows network status and allows you to change the network settings that have been configured for the device. NOTE: Network pages only appear if the device is connected to a network. • Device Host Name • Wired (802.3) Interface • Advanced settings (lin k settings, IP address s[...]

3 Useful scanning features Experienced docume nt management professio nals might be interested in the following scan features. Many of these features are also available from any I SIS- or TWAIN- compliant docume nt scanning soft ware that allow s you to modify t he scan sett ings. • Work with scan shortcuts • Automatically rota te landscape pag[...]

Automatically remove blank pages To set your scan preferences to a utomatica lly remove blank page s from the automati c document feeder (AD F) output scan, foll ow these step s: 1. Double-click t he HP Scanning icon on the desktop, sele ct a document scan shortcut, click Change Settings... , select Document (Gla ss or Feeder) as the scan type unde[...]

If you are shown a scan preview w hen you scan from the Scan ( ) button, complete the following steps: 1. Double-click the HP Scanning icon on your deskt op to start the HP Scanning softwa re. 2. On the HP Scanning shortcuts dia log box, click the Options menu, and t hen click Button Settings . 3. Click the Front Panel Scan Button Setti ngs tab, cl[...]

4 Care and maintenance This section presents informat ion about how t o care for and mainta in the scanne r. • Clean the scanne r glass • Clean the transparen t materials adapter (TMA ) • Clean the automatic docu ment feeder (ADF) • HP Scanner Tools U tility scanner maint enance informati on • Replace the feed roller and separa tion pad ?[...]

NOTE: If cleaning the top surface of the glass does not remove all di rt and smudges from the glass, you can also clean the unde rside of the glass. Clea ning the unde rside of the glass requires tha t you disassemble t he scanner. For instructions o n how to clean the underside of the scanner glass, see www.hp.com/ support . Clean the transparent [...]

To clean th e ADF, follow these step s: 1. Turn off the scanne r and then disconnect t he USB or Ethern et cable and p ower cable from the scanner. 2. Open the scanner l id. 3. Clean the white strip on the inside of the scann er cover and th e clear scanning strip on the scanner bed. W ipe these item s with a clea n, damp, lint-free cloth. Clean th[...]

4. Open the ADF access door (1) an d th e roller cover (2 ) inside the ADF. 5. Wipe the ADF rollers w ith a clean, damp, li nt-free cloth. 6. Wait several minut es for the rollers to dry, and t hen close the ADF roll er cover and access door. 7. Reconnect the USB or Ethernet cable and power cable t o the scanner. HP Scanner Tools Utility scan ner m[...]

For detailed inf ormation on using t he HP Scanner Tool s Utility, see t he HP Scanner Tools Utility help. Replace the feed roller and separation pad Replace the fe ed roller and se paration pa d under either o f the following cond itions: • Streaks on scans or paper jams occur re peatedly and cle aning the autom atic document feeder d oes not he[...]

5 Troubleshooting This section contai ns solutions for common problems with t he scanner, autom atic document feeder (ADF), and transparent m aterials adapter (TMA). • Basic troubleshooti ng tips • Scanner LEDs • Scanner installati on troubleshoot ing • Scanner initia lization or hardwar e problems • Scanner operati on problems • Scanne[...]

See also • “ Care and maintena nce” on page 31 • “ Reset the scann er” on page 41 • “ Check that the scann er has power” on page 40 • “ Check the cables ” on page 38 • “ Check the USB or Ethernet connection” on page 39 Scanner LEDs The scanner has two LEDs on the control p anel that indi cate scanner function s and err[...]

Check the cables Cable type Action Power cable The power cable is connected between the scanner and a power outlet. • Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector. • If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an ou[...]

3. Click Remove . 4. Disconnect the USB or Etherne t cable. 5. Reinstall the software u sing the HP Scanning Software CD that came with your scanner. When you insert the CD, an i nstallation interface launches automa tically. Choose the software to inst all. 6. Reconnect the U SB or Ethern et cable when prompted to do so during the soft ware instal[...]

• Use the USB or Ethern et cable that was inclu ded with the scanner. Another USB or Ethernet cable might not be compatible with the scanner. • USB connection: Ensure tha t the USB cable is securely connected betw een the scanner and the computer. • Ethernet connectio n: Ensure that t he Ethernet ca ble is securely connected between the scann[...]

If the problem persi sts after verifying the above items, fol low these steps: 1. Press the Power button to turn off the scanne r, and then di sconnect the powe r cable from the scanner. 2. Wait 30 seconds. 3. Reconnect the powe r cable to the scanner, t hen turn on the scanner. After 30 seconds, th e Power LED is lit with a steady green light and [...]

Scanner has stop ped working properly If the scanner stops scanning, complete the follow ing steps, in order. After each step, start a scan to see if the scan ner is working. If the problem contin ues, proceed with t he next step. 1. A cable might be loose. Ensu re that the USB or Ethernet, power, and TMA/AD F cables are securely connected. 2. Turn[...]

Scanner will not tur n on If the scanner will no t turn on when you pre ss the scanner buttons, verify th e following: • Verify that the power cable ha s not become dis connected from the scann er or unplugged from the pow er source. • Ensure that the scanne r is turned on. See also “ Check the cables” on page 38 Scanner l amp stays on The [...]

Vertical white stripe s appear on the printe d page The destinatio n printer might be out o f toner or ink. Print a non-scanned item such a s a file, or scan the same ori ginal to a scan destin ation other than the printer. If you still se e the problem , clean the autom atic document feeder, scanne r glass, or TM A (if scanning slides or negatives[...]

• To change text scanni ng options, cli ck Change Settings ... in the HP Scanning shortcuts dialog box. • The OCR softw are is installed by de fault when you in stall the HP scannin g software during scanner setup. If you use the Custom opti on when install ing the software, you can choose not to install the OC R software . Try reinstalling the[...]

After each step, press a but ton to see i f it is working correct ly. If the problem p ersists, proceed wit h the next step. 1. On the Buttons tab of the HP Scanner Tools Utility, det ermine the associations for the Scan ner Front Pan el Buttons . If necessary, change th e software that i s assigned to a butt on. 2. Verify that the expected program[...]

See also • “ How to load docume nts” on page 10 • “ Care and maintena nce” on page 31 Scanned image is fuzzy When scanning with t he automatic document feeder (ADF), follow these steps: 1. Verify that the document original is not fuzzy. 2. Check for any obstructions in th e scanner paper path and make sure that the pap er guides are pos[...]

Scanned pag es are out of o rder at the scan destin ation • Verify that the pa ge order of the origin al document is correct before inse rting into the automatic document fe eder (ADF). • Make sure that there are no staples, paper clip s, or any other at tached materi al (such as adhesive notes) that may caus e the pages to feed incorrectly. ?[...]

Clear a jam from the automatic doc ument feeder (ADF) To clear a jam from the ADF, follow th ese steps: 1. Remove any lo ose pages from th e ADF input tray. 2. Open the ADF access doo r (1) and the roller cover (2) inside the ADF. 3. Remove any jammed pages from i nside the ADF. 4. Remove any jammed pages fr om the ADF output tray. 5. Close the ADF[...]

7. Reload the unscanned p ages in the ADF input t ray. If any pages are damage d, do one of the follow ing: • Scan the damaged p age from the scanner glass. • Reprint the origin al document. Prepare the stack as follows: a . Fan the stack of document page s to ensure t hat the pages do not stick t ogether. Fan the edge that will be pointing int[...]

Verify that you have specified an appropriat e page size i n the scanning software. Slides, negatives, and TMA issues Use this section to h elp resolve issues with 35 mm slides or 35 mm n egatives that have been scanned by using the TMA. • The image canno t be enlarged • Incorrect col ors print, or the image is too ligh t or dark • The scanne[...]

No light or only dim light is visible in the tran sparent materials adap ter (TMA) after selecting a slides or nega tives scanning shortc ut After each step, start a scan to see if the scanner is working. If not, proceed with the n ext step. 1. Make sure that the TMA is co nnected to the scanner. 2. The bulb in the TMA might not be working. Press t[...]

3. Click the Network tab. 4. Click the Check Stat us button. Problems con necting to a w ired network • If the Link light on the ne twork connector does not turn on , make sure you have completed the it ems listed under Basic troub leshooting tips in this chapter. • Though it is not reco mmended that you a ssign the device with a sta tic IP add[...]

6 Product support In order to get t he best results f rom your HP product, p lease consult the fo llowing HP support offerings: 1. See the product documen tation that came w ith the product. • Review the t roubleshooting se ction in this u ser guide. • Review the scanner sof tware help (click Start , point to Programs or All Programs , point to[...]

Index A ADF clean 32 clear jams 49 cut-off images 50 feeding, troubleshoot 50 load paper 9 maintenance 32 streaks, troubleshoot 47 administer the scanner using Embedded Web Server 25 using HP Scanner Tools Utility 22 Attention LED 37 automatic document feeder (ADF) 7 B Back button 6 black scans, troubleshoot 48 blank pages 29 bottom of image missin[...]

N negatives load 14 scanning tips 15 troubleshoot 51 Network menu 8 network settings 23 networking problems connecting to a wired network 52 O OCR troubleshoot 44 OK/select button 6 order feed roller replacement 35 separation pad replacement 35 order maintenance supplies 35 P page orientation 28 pages out of order 48 troubleshoot 48 parts, order 35[...]

Scan button 45, 46 scan shortcut names 43 scanner 42 scanner glass 44 slides 51 speed 43 streaks 47 test scanner hardware 41 TMA 51 USB connection 39 white lines 44 white scans 48 troubleshooting 36 turn on, troubleshoot 43 TWAIN scan from 17 U uninstall software 38 USB cable troubleshoot 38 useful scanning features 28 V vertical white stripes trou[...]

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