HP (Hewlett-Packard) NX9020 manual

Refe ren c e G u i de HP Notebook Ser ie s Doc ument P art Number: 3 7 06 9 7 -001 June 2004 This guide explains ho w to set up, operate, maintain, and troubleshoot your notebook. It also provides information on battery pack and po wer management, external device connections, and modem and network connections. The last chapter provides additional r[...]

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© Copyright 2004 He wlett-Packard Dev elopment Company , L.P . Microsoft and W indows are U.S. re gistered trademarks of Microsoft Corporation. The information contained herein is su bject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompan ying such products and serv[...]

Refe renc e G ui de ii i Cont ents 1 Getting Started with Your Notebook Identifying Parts of the Notebook . . . . . . . . . . . . . . . . . . 1–1 Front Panel and Right Panel Components . . . . . . . . 1–2 Left Panel and Back Panel Components . . . . . . . . . . 1–3 Bottom Panel Components . . . . . . . . . . . . . . . . . . . . 1–4 Status L[...]

iv Refe re nc e Gu id e Cont ent s Using CDs or DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10 To Insert or Remove a CD or DVD . . . . . . . . . . . . . 2–10 To Play DVD Movies . . . . . . . . . . . . . . . . . . . . . . . 2–11 To Write to DVD Media (Sel ect Models Only) . . . 2–12 To Create or Copy CDs . . . . . . . . . .[...]

Cont ent s Referen c e Gu id e v 4 Modem and Network Connections Using the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 To Connect the Modem . . . . . . . . . . . . . . . . . . . . . . . 4–2 Special Restrictions in Certain Countries . . . . . . . . . 4–3 To Change Your Modem Settings . . . . . . . . . . . . . . . 4?[...]

vi Ref ere nc e Gu id e Cont ent s Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4 Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . 6–5 Heat Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6 Infrared Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6 Ke[...]

Refe renc e G ui de 1– 1 1 Get tin g Star ted with Yo u r N otebook Id entifying P arts of t he N otebook Components included with the notebook may v ary by geographical region and the features you selected. The follo wing tables identify the standard external components included with most notebook models. Find the illustrations that closely matc[...]

1–2 R eference Guide Getting Started with Y our Not ebook Fr on t P an el and Righ t P anel Com ponents 1 Main status lights (left to right): power mode , hard drive activity , and batter y 7 CD-ROM, D VD , or other dr ive 2 T ouchP ad, scroll pad, Click buttons , and an on-off button 8 Battery pack 3 P ower b utton: tur ns the notebook on and of[...]

Getting Started w ith Y our Notebook Refe renc e G ui de 1– 3 Left P anel an d B ac k P an el Compon ents 1 A C adapter jack 9 RJ-11 jack: connects the modem cable 2 Universal serial b us (USB) por ts - PC Card and CardBus slot and button (select models only; location varies b y model) 3 RJ-45 jack: connects a netw or k cable q IEEE 1394 port (se[...]

1–4 R eference Guide Getting Started with Y our Notebook Bot tom P anel C ompon ents Ä CAUTION: T o pre vent an unr esponsiv e sy stem and the displa y of a warning messa ge, install only a Mini PCI device authori zed for use in yo ur notebook by the gov ernmental agency that r egulates wir eless dev ices in y our country . If y ou install a dev[...]

Getting Started w ith Y our Notebook Refe renc e G ui de 1– 5 Status Li ghts The notebook includes a number of status lights that report po wer and battery status, dri ve activity , and keyboard functions such as Caps Lock and Num Lock. The follo wing diagram shows the main status lights on the front of the notebook. 1 P ower mode ■ On—notebo[...]

1–6 R eference Guide Getting Started with Y our Notebook The ke yboard status lights, located above the ke yboard, indicate the states of the ke yboard locks. 1 Caps Lock On: Caps Loc k is active . 2 Num Lock On: Num Loc k is active . (The Ke ypad Lock must also be on to use the embedded ke ypad.) 3 Ke ypad Lock On: The embedded ke ypad is active[...]

Getting Started w ith Y our Notebook Refe renc e G ui de 1– 7 Set ting U p Y our Notebook Å W ARNING : T o reduce the r isk of seri ous injury , read the Safety & Comfo rt Guid e . It desc ribes pr oper w orkstation s etup, po sture , and health and wo rk habits for comput er u sers, and pr ov ides important electr ical and mechani cal safet[...]

1–8 R eference Guide Getting Started with Y our Notebook Step 2 : Connec t AC P o w er Ä CAUTION: Use onl y the A C adapter included w ith your notebook (or other appr ov ed adapter that meets the po wer r equire ments of the notebook) . Using the wrong A C ad apter could damage the notebook or adapt er , cause data loss , and may vo id your w a[...]

Getting Started w ith Y our Notebook Refe renc e G ui de 1– 9 Step 3: Connec t a Phone Line 1. Make sure the telephone line is an analog line, sometimes called a data line. (Do not use a digital line.) 2. Connect the telephone cord (RJ-11) into a telephone jack. 3. Plug the other end of the te lephone cord into the RJ-11 modem jack on the noteboo[...]

1–10 Re ference Gui de Getting Started with Y our Notebook Step 4 : T urn On t he N otebook Press the po wer button abov e the left side of the keyboard. The notebook boots up, and W indows starts automatically . ✎ If your notebook does not turn on when operating on battery po wer , the battery pack may be out of power . Plug in the A C adapter[...]

Getting Started w ith Y our Notebook Re ference Gui de 1–11 Step 5: Set Up Window s Y our notebook has the Microsoft Windo ws operating system preinstalled on its hard dri ve. The first time you turn on your notebook, the W indows Setup program runs automatically and includes opportunities to customize your setup. 1. Follo w the Setup program ins[...]

Refe renc e G ui de 2– 1 2 Bas ic Ope rat io n Opera ting Y our Notebook Y ou can start and stop your notebook by using the power b utton. At other times, po wer considerations, types of active connections, and startup time may cause you to use alternati ve methods to start or stop your notebook. This chapter describes se veral methods.[...]

2–2 R eference Guide Basic Oper ation Default P o wer Setting s Y ou can also customize the way these power modes work. See the “Battery Packs and Po wer Management” chapter in this guide. P ower mode T o enter this mode Function ON —P ower status light will turnon. Briefly press the power but to n. P owers on the notebook. OFF —P ower st[...]

Basic Ope ration Referen c e Gu id e 2– 3 T o Reset t he Notebook Occasionally , you may find that W indows or the notebook has stopped responding and will not let you turn of f the notebook. If this happens, try the follo wing procedures in this order: ■ If possible, shut do wn Windo ws. Press ctrl+alt+del, then select Shut Do wn > Restart.[...]

2–4 R eference Guide Basic Oper ation To U s e t h e To u c h Pa d The T ouchPad includes an on-off b utton so you can turn of f the T ouchPad to av oid moving the pointer accidentally when you are typing. The indicator light turns of f when you turn off the T ouchPad. 1 Click b uttons. The Click buttons w or k like the left and right buttons on [...]

Basic Oper ation Refe renc e G ui de 2– 5 T o Us e th e T a p to C lic k Function of t he To u c h P a d The T ap to Click function of your T ouchPad is enabled by def ault. T o disable it, follow the instructions included here: 1. Select Start > Control Panel > Printers and Other Hardw are > Mouse. The Mouse Properties dialog box opens.[...]

2–6 R eference Guide Basic Oper ation To U s e t h e F u n c t i o n H o t Ke y s The combination of the Fn key plus another k ey creates a hot ke y—a shortcut key sequence—for v arious system controls. T o use a hot ke y , press and hold Fn, press the appropriate second ke y , then release both ke ys. This hot key Does this Fn+F1 Decreases t[...]

Basic Oper ation Refe renc e G ui de 2– 7 To U s e t h e O n e - To u c h B u t t o n s Y our notebook includes 5 One-T ouch buttons that can start any application or open a document or W eb site by pressing a single ke y . Press a One-T ouch button to open the corresponding application, document, or W eb site. T o program a One-T ouch button: 1.[...]

2–8 R eference Guide Basic Oper ation T o Use t he W indo ws and Applic ations K e ys The W indows k ey brings up the W indo ws Start menu. This is the same as selecting the Start button on the taskbar . The Applications ke y brings up the shortcut menu for the selected item. This is the same menu that appears when you right-click while pointing [...]

Basic Oper ation Refe renc e G ui de 2– 9 T o T ype Alternate Graphic s Using t he AL T GR Key Non-U.S. ke yboards have an AL T GR key to the right of the spacebar and ke ys on the keyboard that sho w International characters. These special characters appear on the lo wer-right corner of some ke ys on the keyboard. For e xample: » T o type an AL[...]

2–10 Re ference Gui de Basic Oper ation Using CDs or D VDs T o Inser t or Remo v e a CD or D VD Ä CAUTION: Do not remo ve a CD or D VD while the notebook is r eading it, or the notebook could s top resp onding and y ou could lose data . T o av oid damage to the disk or dr iv e, be sur e to press the CD or D VD fir mly onto the spindle. ✎ The l[...]

Basic Oper ation Re ference Gui de 2–11 To P l a y D V D M o v i e s If your notebook is equipped with a D VD or other D VD readable dri ve, it also includes D VD player software that lets you play D VD movies. » Select Start > All Programs > Multimedia > D VD Player > InterV ideo W inDVD. ✎ For best performance while playing mo vi[...]

2–12 Re ference Gui de Basic Oper ation T o W rite to D VD M edia (Selec t Models O nly) If your notebook is equipped with a D VD+R W/R and CD-R W Combo Dri ve, you must install your D VD burning software from the CDs included with your not ebook before you can write to D VD media. When writing to D VD+R or D VD+R W media, observe the follo wing [...]

Basic Oper ation Re ference Gui de 2–13 Securin g Y our Notebook T o S et Up P assw ord Protec tion Y ou can protect your notebook from access by another user when you set up password protection, which is a vailable through W indows and through the BIOS Setup utility . See “Configuring Y our Notebook” in the “T roubleshooting” chapter . F[...]

2–14 Re ference Gui de Basic Oper ation T o At tac h an Option al Securit y Ca ble Y our notebook includes a built-in connector to secure the notebook with a cable and a lock (such as the K ensington MicroSav er lock system, av ailable at many computer stores). 1. Wrap the cable around a secure object. 2. Insert the cable into the security cable [...]

Basic Oper ation Re ference Gui de 2–15 T o Loc k t he Hard Driv e The notebook enables you to lock its internal hard dri ve to help keep your information secure. Ä CAUTION: When y ou enable the hard dr iv e lock, the c urr ent BIOS user pass wor d (or administrator pas swo rd if that is the only pass wo rd set) is encoded on the har d dri ve . [...]

2–16 Re ference Gui de Basic Oper ation ■ Put the notebook in Standby or shut it do wn before transporting it. This turns of f the hard drive. A drop of a fe w inches onto a rigid surface while the hard dri ve is operating could destroy data or damage the dri ve. ■ Carry the notebook in a padded case to protect against b umps and jolts. ■ S[...]

Basic Ope ration Re fer ence Guide 2–17 T o Extend t he Life of the Dis pl ay ■ Set the display brightness to the lo west comfortable level ( Fn+F1 ). ■ When working at your desk, connect an e xternal monitor and turn of f the internal display (press the optional TV Now! One-T ouch button at the top of the ke yboard). ■ If you are not using[...]

Refe renc e G ui de 3– 1 3 B at ter y P ac ks and P o w er Manage ment Manag ing P o w er Co nsu mpti on When you are running your notebook on battery po wer, you can maximize operating time without compromising performance. Y our notebook is designed to help you reduce po wer consumption and extend battery life. During idle periods, the notebook[...]

3–2 R eference Guide Battery P acks and P ow er Management Ho w t he N otebook Man ages P o wer Automa tically Y our notebook enters Hibernation and Standby automatically , and turns of f the hard drive and display based on v alues set in W indows. Ä CAUTION: Mak e a habit of sav ing y our work be for e allow ing your notebook to enter St andby [...]

Battery P acks and P o wer Management Refe renc e G ui de 3– 3 T o Change T imeout Se t tings and Cr eate P ow er Sc hemes Y ou can adjust the length of timeouts after which your notebook automatically shuts do wn compone nts or enters a power -saving mode. Y ou can also save these settings as a po wer scheme. 1. Select Start > Control Panel &[...]

3–4 R eference Guide Battery P acks and P ow er Management From the W indows Control P anel » Select Start > Control Panel > Performance and Maintenance > Po wer Options, then select the Power Meter tab to see the battery status. The Alarms and Advanced tabs provide additional po wer information options. On the battery pack 1. Remov e t[...]

Battery P acks and P o wer Management Refe renc e G ui de 3– 5 To R e c h a r g e t h e B a t t e r y Pa c k Ä CAUTION: The A C adapter is normall y w arm when plugged into an A C outlet. T he notebook is normally w arm while r echar ging. Do not re charge the notebook in a br iefcase or other conf ined space, or the battery pack could ov erheat[...]

3–6 R eference Guide Battery P acks and P ow er Management ■ If your notebook has a wireless on-of f button, turn of f the wireless function when you are not using it. Press the wireless on-of f button to turn of f the light. ■ If you hav e a PC Card, such as a network card, remov e it when you are not using it. Some PC Cards use significant [...]

Battery P acks and P o wer Management Refe renc e G ui de 3– 7 Disposin g of a Used B at ter y P a c k Å W ARNING : T here is a r isk of fir e and chemic al burn if a batter y pack is handled impr operly . Do not disassemble , cru sh, or punctur e a batter y pack or short the contacts on a battery pack . Do not expose a battery pack to t emperat[...]

Refe renc e G ui de 4– 1 4 Modem an d Net w ork Con nectio ns Using t he Modem Y ou can connect your modem to a telephone line and communicate throughout the world. Y ou can explore the Internet, send and recei ve e-mail messages, and use your notebook to send and recei ve faxes. Y our notebook contains sev eral software programs that work with y[...]

4–2 R eference Guide Modem and Network C onnections To C o n n e c t t h e M o d e m Ä CAUTION: Y our built-in modem may not w ork w ith multiple phone lines or a pr ivat e branch e xc hange (PBX) , cannot be connected to a coin-operated telephone , and does no t wo rk with party lines. So me of these connec tions may r esult in ex cess electr i[...]

Modem and Network C onnections Refe renc e G ui de 4– 3 Spec ial Restric tions in C ertain C ountries ■ Many countries impose a black out period after a modem repeatedly fails to connect to a service pro vider . The number of failed attempts and the period you must wait before trying again dif fer from country to country . Check with your telep[...]

4–4 R eference Guide Modem and Network C onnections To C h a n g e Y o u r M o d e m S e t t i n g s The modem is already set up to be compatible with telephone systems and modems in most areas. Ho weve r, in some situations, you may hav e to change modem settings to match local conditions. If you hav e questions about local requirements, contact[...]

Modem and Network C onnections Refe renc e G ui de 4– 5 Connec tin g to a Local Area Netw or k (LAN) Y ou can connect to local area ne tworks (LANs). LANs giv e you access to network resources, such as printers and f ile servers on your corporate network, and possibly to the Internet. T o connect to a LAN: 1. Check that the existing LAN supports [...]

4–6 R eference Guide Modem and Network C onnections Mak ing W ire less Ne t w ork Connec tions (Sel ect Mod els Only) If your notebook includes a wireless on-of f button, you can connect by radio to an 802.11 wireless local area netw ork (WLAN) and access computers and other resources on the network. A wireless network pro vides all the functions[...]

Modem and Network C onnections Refe renc e G ui de 4– 7 T o T ur n Wi rele ss Commu nicat ion On and Off For instructions to enable WLAN communications, refer to the Go W ire less booklet included with your notebook (select models only). ✎ W ireless networks and cellular modems are e xamples of devices that use wireless communication. Such de v[...]

4–8 R eference Guide Modem and Network C onnections T urning Of f Communica tion and Endin g a Connec tion 1. Close any f iles that reside on other network notebooks. 2. T o turn off the wireless 802.11 communication without turning of f the notebook, press the wireless on-off b utton. -or- Right-click the wireless network connection icon in the [...]

Refe renc e G ui de 5– 1 5 Add- O n De vices Conn ectin g External De vices T o Ins ert or Remov e a PC Card The notebook PC Card slot supports standard T ype II and T ype III PC Cards (PCMCIA and CardBus). ✎ The location and number of the PC Card slots v ary by model series. Insert ing a PC Card 1. Hold the PC Card label side up and its connec[...]

5–2 R eference Guide Add-On D e vices Removing a PC C ard Ä CAUTION: Bef ore r emov ing a PC Car d, y ou must us e the Ejec t H a r dw a re o r S a f e ly Re m o ve H a r dw a re i c o n i n t h e t a s k b a r, o r s hu t d own the notebook. Otherw ise, y ou could lose data. 1. Select the Eject Hardware or Safely Remo ve Hardware icon in the ta[...]

Add-On Dev ices Referen c e Gu id e 5– 3 To C o n n e c t a n A u d i o D e v i c e Y ou can plug in an external microphone, external speakers, or headphones. Ä CAUT I ON: The headpho ne and line -in jacks ar e three- terminal s tereo jac ks. The y are not com patible with two- terminal mo no plugs. Connec ting a mono plug into either of thes e [...]

5–4 R eference Guide Add-On D e vices T o C onnec t a T V to Y our Notebook (Selec t Models O nly) 1. Plug a standard 4-pin S-V ideo cable to the optional S-V ideo out jack on your notebook (ye llow connector on the back panel). Plug the other end of the cable to the S-V ideo in jack on your tele vision. ✎ Although your notebook may have a 7-pi[...]

Add-On Dev ices Referen c e Gu id e 5– 5 S witc hing t he Disp lay to th e External Monitor (Selec t Models O nly) Press the TV No w! One-T ouch button , which is identif ied with a TV icon, at the top of your ke yboard to switch the display to the TV -Out mode. If a TV is not connected to the notebook, your default media application will launch.[...]

5–6 R eference Guide Add-On D e vices Using Dual Dis pl ay Mode Y ou can extend your desktop by connecting an external monitor to your notebook. 1. Select Start > Control Panel > Appearance and Themes > Display . 2. Select the Settings tab . 3. Select the second display , then select the option to extend the desktop. Y ou can set differe[...]

Add-On D e vices Refe renc e G ui de 5– 7 To C o n n e c t a 1 39 4 D ev i c e (Selec t Mode ls Onl y) If your notebook has a 1394 port (also kno wn as fire wire), you can use it to connect de vices such as audio and video equipment, disk dri ves, printers, and other notebooks. Attach the de vice cable to the 1394 port. Windo ws automatically rec[...]

5–8 R eference Guide Add-On D e vices Using t he Infrared P or t ■ Make sure the infrared port of your notebook and the infrared port of the de vice with which you want to communicate are positioned in a straight line facing each other . The 2 ports should be no more than 3.3 feet (1 meter) apart with no obstructions in between. Noise from near[...]

Add-On D e vices Refe renc e G ui de 5– 9 Installin g Additional R AM (Mem or y) The notebook has 2 slots that hold 2 RAM modules. At least 1 slot contains a RAM module installed at the factory . Y ou can use both slots to expand your RAM. T o Ins tall a RAM Expansion Modul e Use only PC2100 DDR-266 MHz or higher RAM. Y ou will need a small Phill[...]

5–10 Re ference Gui de Add-On D e vices 4. Insert the RAM board into the connector at about a 30-degree angle until it is fully inserted. Then press do wn at both sides until both latches snap closed. 5. Replace the cov er . 6. Insert the battery pack. T o Remo ve a RAM Expansion Module Y ou may want to remove a RAM module so you can install a la[...]

Add-On D e vices Re ference Gui de 5–11 4. Release the 2 latches at the sides of the RAM board, so the free edge of the board pops up. Match your notebook to the follo wing illustration. 5. Pull the board out of the connector . 6. Replace the cov er . 7. Insert the battery pack.[...]

5–12 Re ference Gui de Add-On D e vices Rep l ac in g t h e H ard Drive T o Repl ace t he H ard Driv e Y ou will need a small Phillips screwdri ver for this procedure. 1. Unplug the A C adapter , if connected. 2. Remov e the battery pack. 3. T urn the unit bottom side up. 4. Use a pointed tool to remov e the plugs from the 2 or 3 screw holes, the[...]

Add-On D e vices Re ference Gui de 5–13 T o Rep lace t he H ard Driv e Hol der If you are installing a ne w hard drive that does not ha ve a holder , you can remov e the holder parts from the hard driv e you are removing. Y ou will need a small Phillips screwdri ver for this procedure. 1. Remov e the 4 screws from the sides of the holder and dri [...]

5–14 Re ference Gui de Add-On D e vices T o Prepare a Ne w H ard Driv e When you install a ne w hard drive, you also need to prepare it to be able to work with your notebook. If you want to restore the W indo ws software and operating system that were originally installed on your notebook, follo w the system recov ery procedures described in the [...]

Refe renc e G ui de 6– 1 6 Tr o u b l e s h o o t i n g T roub leshooting Y our Notebook This chapter contains solutions to many types of problems you might hav e with your notebook. T ry the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: ■ Use the W indows trou[...]

6–2 R eference Guide T roubleshooting Audio Problems If No Sound is Au dible ■ If your model has a volume control, press the + (plus) b utton to increase the volume. ■ Select the speaker icon on the taskbar (if present). Clear the Mute all check box if selected . If your model has an audio mute button, press it so the indicator light goes of [...]

T roubleshooting Refe renc e G ui de 6– 3 CD-ROM and D VD Problems If Y ou Cannot B oot from a CD or D VD ■ Make sure the CD or D VD is bootable. ■ Make sure the CD-R OM/DVD dri ve is selected as the boot de vice. See the “Basic Operation” chapter in this guide to change the boot sequence. ■ Restart the notebook. Select Start > T urn[...]

6–4 R eference Guide T roubleshooting ■ Restart the system: remov e the disc from the driv e, and select Start > T urn Of f Computer > Restart. ■ If you created the CD on a D VD/CD-R W combo-type dri ve, try using a dif ferent media brand. Read and write quality may v ary for media. If a D VD Mov ie Does N ot Fill the Sc reen Each side [...]

T roubleshooting Refe renc e G ui de 6– 5 If th e Screen I s Diffic ult to Read ■ T ry setting the display resoluti on to its default setting of 1024 × 768 or higher , depending on your model. Select Start > Control Panel > Appearan ce and Themes > Display . ■ T ry adjusting the size of the desktop icons and labels. If an External D[...]

6–6 R eference Guide T r oubleshooting If Files Are Corrupted ■ Open My Computer , and the disk you want to scan. Select File > Properties. Select the Check No w box under the Error-checking section of the T ools tab . ■ Run the virus-scanning program. ■ If necessary , you can format the hard disk and reinstall the original factory softw[...]

T roubleshooting Refe renc e G ui de 6– 7 ■ Check settings in the De vice Manager: 1. Select Start > Control Panel > Performance and Maintenance > System. 2. On the Hardware tab, select De vice Manager and expand the infrared de vices. Select the infrared port and make sure that the de vice is enabled. ■ Make sure only one applicati [...]

6–8 R eference Guide T roubleshooting If th e T ouc hP a d Mo ve s t he P ointer or C ursor While Yo u T y p e Press the T ouchPad on-of f button to turn of f the T ouchPad while you type. Local Area Net w ork (L AN) Problems If th e Built -In Net w ork Ada pter Does Not Connec t to th e LAN ■ Check all cables and connections. T ry connecting a[...]

T roubleshooting Refe renc e G ui de 6– 9 If a Net w ork C onnection Respon ds Slo wly If your network connection uses a proxy serv er, try enabling the option for bypassing the proxy serv er for local addresses. Y ou can do this in Control Panel under your netw ork connection properties. Memory Proble ms If a Messa ge Reports Y ou Are Out of Me [...]

6–10 Re ference Gui de T roubleshooting Modem Problems If th e Modem Seems Slow ■ Excess static or noise on a line reduces the ov erall transmission speed of the modem connection. If necessary , contact your telephone company about f ixing this type of problem. ■ If you are dialing internationally , line noise is often a problem that is dif f[...]

T roubleshooting Re ference Gui de 6–11 If th e Modem Dials In correctly ■ Check the telephone number you entered, including any digits required for outside access or long distance. ■ In Control Panel, open Phone and Modem Options. Check the dialing options—look for duplicate digits for outside access or long distance. ■ Make sure the num[...]

6–12 Re ference Gui de T roubleshooting If th e Modem Dials , Bu t Y ou Cannot H ear It ■ If your model has an audio mute light, make sure it is turned of f. If it is on, press the audio mute button. ■ Check the speaker v olume setting. ■ In Control Panel, open Phone and Modem Options, then select the modem and select Properties. Check the [...]

T roubleshooting Re ference Gui de 6–13 If th e Modem C licks Repea tedly , Bu t Does Not Conne c t ■ Make sure you are using an an alog telephone line (2, 3, or 4 wires). Y ou must not use a digital line. In a hotel, ask for a data line. ■ Check all cables and connections. PC Card (P CMCIA ) Problems If th e Notebook Does Not Recognize a PC [...]

6–14 Re ference Gui de T roubleshooting If a PC Card Modem I s Not W orking Disable the internal modem: 1. Open the hardware De vice Ma nager . Select Start > Control Panel > Performance and Maintenance > System. 2. Select Modem to list the current modem de vices. 3. Select the internal modem, then select the option to disable the modem.[...]

T roubleshooting Re ference Gui de 6–15 If th e Notebook Stops Responding ■ Press ctrl+alt+del and use T ask Manager to end the application that is not responding. ■ Press the po wer button for at le ast 4 seconds to turn of f and reset the notebook. Unsav ed data will be lost. Then press the po wer button again to turn the notebook back on. [...]

6–16 Re ference Gui de T roubleshooting ■ If you are using a po wer strip, remove the A C adapter from the po wer strip and plug it directly into a wall outlet. ■ Make sure the battery pack is fully installed and locked in place. ■ Make sure you are using only the A C adapter included with your notebook (or other approv ed adapter that meet[...]

T roubleshooting Re ference Gui de 6–17 If th e Time Remaining for the B at ter y P ac k I s Not Corr ect The T ime Remaining is an estima te, not a precise value, and is based on the rate at which th e notebook is using po wer at the moment. This v alue therefore depends on your current task and assumes that you will continue us ing po wer at th[...]

6–18 Re ference Gui de T roubleshooting Printing Probl ems ✎ Y ou will usually be able to solve most printing problems by using the Print troubleshooter in W indo ws Help. Select Start > Help and Support. If a Serial or P arallel Prin ter Does Not Print ■ Make sure the printer is on and has paper in it. ■ Make sure you are using the corr[...]

T roubleshooting Re ference Gui de 6–19 Serial , P arallel and U SB Problems If a Serial Mouse Does Not W ork ■ Make sure you follo wed the manufacturer’ s installation instructions completely and hav e installed the mouse properly . If not, repeat the procedure. ■ Make sure the port connection is secure. ■ Restart the notebook. Select St[...]

6–20 Re ference Gui de T roubleshooting If th e Serial or P arallel Po r t Is N ot W orking ■ Make sure the port connection is secure. ■ Check the port settings in Control Panel. Open the hardw are De vice Manager, then select Ports (COM & LPT). If th e USB P ort Is N ot W orking ■ Contact the vendor of the peripheral de vice for the la[...]

T roubleshooting Re ference Gui de 6–21 If th e Notebook Will Not Boot from t he Disk et te Driv e ■ Make sure the diskette dri ve is selected as the boot de vice. See the “Basic Operation” chapter in this guide for directions. ■ If you are using a USB diskette dri ve, use the BIOS Setup utility to make sure Le gacy USB Support is enabled[...]

6–2 2 Re ference Gui de T roubleshooting ■ Make sure you are in range of an access point (for an infrastructure connection) or other wireless notebook (for an Ad Hoc connection). ■ When you log on to an 802.11 network via an access point yet your notebook cannot connect to network resources, your notebook may not hav e been assigned an IP add[...]

T roubleshooting Re ference Gui de 6–2 3 If Y ou Can C onnec t, But t he Net wor k I s Slow ■ Check whether you might be in an area served b y more than one wireless LAN. If so, the LANs could be interfering with each other . ■ Mov e closer to the access point (for an infrastructure connection) or other wireless notebook (for an Ad Hoc connec[...]

6–2 4 Re ference Gui de T roubleshooting 4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup. 5. If the settings cause a conflict between devices during reboot, the system prompts you to run BIOS Setup, and marks the conflicting settings. The follo wing tables describe BIOS settings for the BIOS version at [...]

T roubleshooting Re ference Gui de 6–2 5 Ser vice ID Displays an identifier used f or repair ser vice. Detected automatically UUID Displa ys the value of the 16-byte UUID (Univ ersally Unique ID) as 32 he x characters. Detected automatically MA C Address Displa ys the MAC network address of the internal (wired) LAN. Detected automatically System [...]

6–2 6 Re ference Gui de T roubleshooting Security Menu Setting Description Default User Pa s sw o r d is Shows if a user passw ord is set. Clear Administrator Pa s sw o r d i s Shows if an administrator pass word is set. Clear Set User Pa s sw o r d Press enter to set, change, or clear the user pass word. The pass word can hav e no more than 8 ch[...]

T roubleshooting Re ference Gui de 6–2 7 Boot Menu Setting Description Default Hard Drive +Remov able De vices CD-ROM Driv e Built-in LAN Shows the order of boot de vices. Mov e the entr ies to change the order . If the notebook has more than 1 de vice in a + categor y , you can select the one scanned. Built-in LAN provides diskless boot from a n[...]

6–2 8 Re ference Gui de T roubleshooting Updat ing S oftwa re and D ri v er s fr om the W e b Software and dri ver updates fo r your notebook are av ailable for do wnload. For more information, visit the W eb site at http://www .hp.com/support. Using S ystem Reco very Features The notebook system recov ery process provides se veral options for re[...]

T roubleshooting Re ference Gui de 6–2 9 Safeguarding Y our D ata Software or de vices added to the notebook can cause your system to become unstable. T o safeguard your documents, store personal files in the My Documents folder and periodically create a backup copy of My Documents. Setting System Restore points is also recommended. Y our noteboo[...]

6–30 Ref erence Gui de T roubleshooting Operatin g S ystem (OS) CD Repair T o repair the operating system without deleting your personal data, use the standard Microsoft OS CD that was shipped with the notebook. This CD contains the follo wing preinstalled operating systems: ■ Microsoft W indows XP Home or Pro (depending on configuration) ■ A[...]

T roubleshooting Re ference Gui de 6–31 OS CD Reinstall If other recov ery efforts do not successfully repair the notebook, you can reinstall the operating system. Å W ARNING : P ersonal data and s oft war e yo u have inst alled on the notebook w ill be lost during the O S CD reinst all. T o pr otect your data , mak e a backu p copy of M y Docum[...]

6–3 2 Re ference Gui de T roubleshooting 11. Select Format the partition using the NTFS f ile system (Quick) and press enter . A caution is displayed that formatting this dri ve will delete all current files. 12. Press F to format the dri ve. The reinstallation process begins. This process takes 1 to 2 hours to complete. The notebook restarts in [...]

Re ference Gui de Index–1 Inde x 1394 port connecting 5–7 location 1–3 A AC adapter connecting 1–8 jack location 1–3 adjusting brightness 2–6 monitor resolution 5–5 volume 2–6 ALT GR key 2–9 alternate graphics (ALT GR) 2–9 antivirus software 2–14 AT commands 4–4 audio adjusting volume 2–6 device connection 5–3 jack locat[...]

Index–2 R eference Guide Index buttons Click 1–2 One-Touch 1–2 , 2–7 on-off (on TouchPad) 1–2 power 1–2 , 1–10 reset 1–4 TV Now! One-Touch 5–5 wireless on-off 1–2 C cable lock slot 1–3 CardBus slot location 1–3 CD-ROM drive copying/creating CDs 2–12 inserting CD 2–10 location 1–2 removing CD 2–10 troubleshooting 6–[...]

Index Re ference Gui de Index–3 E external monitor adjusting settings 5–5 port location 1–3 switching the display 5–5 F Fn keys 2–6 front panel components 1–2 function hot keys 2–6 H hard drive activity status light 1–5 holder replacement 5–13 location 1–2 , 1–4 locking 2–15 preparing a new drive 5–14 protecting 2–15 rep[...]

Index–4 R eference Guide Index O One-Touch buttons 1–2 , 2–7 on-off button 1–2 open/close latch 1–2 Operating System CD reinstall 6–31 repair 6–30 P parallel connection, troubleshooting 6–20 parallel port (LPT1) 1–3 parts of the notebook back panel 1–3 bottom panel 1–4 front panel 1–2 left panel 1–3 right panel 1–2 statu[...]

Index Re ference Gui de Index–5 RJ-11 (modem) jack connecting 1–9 location 1–3 RJ-45 (network) jack 1–3 , 4–5 S safeguarding data 2–16 , 6–29 saving power 3–3 scroll pad, location 1–2 security locking the hard drive 2–15 locking your notebook 2–13 protecting data 2–16 setting up a password 2–13 virus-protection software 2?[...]

Index–6 R eference Guide Index RAM (memory) 6–9 serial 6–19 startup 6–20 USB 6–20 wireless 6–21 turning off notebook 2–2 wireless network connection 4–8 turning on notebook 1–10 , 2–2 wireless network connection 4–7 TV Now! One-Touch button 5–5 U updating software 6–28 USB ports location 1–3 troubleshooting 6–20 using [...]