HP (Hewlett-Packard) NX9500 manual

Mainten ance and Ser vice Gu id e HP P a v ili on zd7 000 S er i es Not ebook P C HP Media C enter zd7 000 S eri es Notebook P C HP Co mpaq nx9 5 00 Ser ies Business Note book Doc ument P art Number : 33 3 6 21-00 3 Augu st 2004 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensi ve inf[...]

© Copyright 2003, 2004 He wlett-Packard Dev elopment Company , L.P . Microsoft and W indows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor . Bluetooth is a t[...]

Maintenance and Serv ice Guide iii Cont ents 1 Product Description 1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13 1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–16 1.4 Power Management . . . [...]

iv Maintenance and Servi ce Guide Cont ent s 3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–19 3.6 Personal Video Recorder Devices . . . . . . . . . . . . . . 3–21 3.7 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–23 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . [...]

Conte nts Maintenance and Servi ce Guide v 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–[...]

Maintenance and Serv ice Guide 1–1 1 Pr oduct Descriptio n The HP Pa vilion zd7000 Series Notebook PC, the HP Media Center zd7000 Series Notebook PC, and the HP Compaq nx9500 Series Business Notebook of fer advanced modularity , Intel® Pentium® processors with 64-b it architecture, industry-leading NVIDIA graphics controllers, and extensi ve mu[...]

1–2 Maintenance and Service Guide Produc t D esc ription 1 . 1 Models Notebook model information is sho w n in T ables 1-1 and 1-2. T able 1-1 HP P avilion zd7000 Series Notebook PC, HP Media Center zd7000 Series Notebook PC, and HP Compaq nx9500 Series Business Notebook Model Naming Con ventions Key VP 3 2 0 Y7 80 Y Gg 10 H a XXXXXX-XXX 1 2 34 5[...]

Pr oduct Descr iption Maintenance and Serv ice Guide 1–3 Ke y Description Options 8 RAM 10 = 1024 MB 76 = 768 MB 51 = 512 MB 9 Operating system H = Microsoft® Windows® XP Home C = Microsoft Windows XP Media Center P = Microsoft Windows XP Prof essional 10 W arranty a = 1/1/0 (1 year parts, 1 year labor , no onsite suppor t) 11 SKU# *1 GB = one [...]

1–4 Maintenance and Service Guide Produc t D esc ription Ta b l e 1 - 2 HP P avilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models All HP P avilion zd7000 Se ries Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ T ouchPad pointing de vice. ■ 12-cell lithium-ion (Li-Ion) batter y pac k[...]

Pr oduct Descr iption Maintenance and Serv ice Guide 1–5 All HP P avilion zd7000 Se ries Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ T ouchPad pointing de vice. ■ 12-cell lithium-ion (Li-Ion) batter y pac k. ■ 1-year w arranty on par ts and labor . V7188 P 320 Y7 80 Y Gg 51 H United States DS492U ABA V7198 P 3[...]

1–6 Maintenance and Service Guide Produc t D esc ription All HP P avilion zd7000 Se ries Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ T ouchPad pointing de vice. ■ 12-cell lithium-ion (Li-Ion) batter y pac k. ■ 1-year w arranty on par ts and labor . 7065 P 306 Y7 80 Y Gg 51 H United Kingdom D Y624E ABU V7168 P [...]

Pr oduct Descr iption Maintenance and Serv ice Guide 1–7 All HP P avilion zd7000 Se ries Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ T ouchPad pointing de vice. ■ 12-cell lithium-ion (Li-Ion) batter y pac k. ■ 1-year w arranty on par ts and labor . V7145 P 300 Y7 80 Y Gb 51 H United Kingdom PB950EA ABU V7150 P[...]

1–8 Maintenance and Service Guide Produc t D esc ription All HP P avilion zd7000 Se ries Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ T ouchPad pointing de vice. ■ 12-cell lithium-ion (Li-Ion) batter y pac k. ■ 1-year w arranty on par ts and labor . V7058 P 280 Y7 80 W Gg 51 H United States DP791A ABA V7131 P 2[...]

Pr oduct Descr iption Maintenance and Serv ice Guide 1–9 All HP P avilion zd7000 Se ries Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ T ouchPad pointing de vice. ■ 12-cell lithium-ion (Li-Ion) batter y pac k. ■ 1-year w arranty on par ts and labor . V7050 P 280 Y7 60 Y Gg 51 H Germany Italy DP770E ABD DP767E AB[...]

1–10 Maintenance and Servi ce Guide Produc t D esc ription All HP P avilion zd7000 Se ries Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ T ouchPad pointing de vice. ■ 12-cell lithium-ion (Li-Ion) batter y pac k. ■ 1-year w arranty on par ts and labor . V7101 P 280 Y7 40 W GN 51 H United States DS490U ABA V7005 P[...]

Pr oduct Descr iption Maintenance and Serv ice Guide 1–11 All HP P avilion zd7000 Se ries Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ T ouchPad pointing de vice. ■ 12-cell lithium-ion (Li-Ion) batter y pac k. ■ 1-year w arranty on par ts and labor . V7010 P 266 Y7 40 W Gg 51 H Canada/English DR340U ABL Ca nada[...]

1–12 Maintenance and Servi ce Guide Produc t D esc ription Ta b l e 1 - 3 HP Compaq nx9500 Series Business Notebook Models All HP Compaq nx9500 Series Bu siness Notebook models feature ■ T ouchPad pointing de vice. ■ 12-cell lithium-ion (Li-Ion) batter y pac k. ■ 1-year w arranty on par ts and labor . C9500 P 320 W7 80 Y Gg 10 P Canada - F [...]

Pr oduct Descr iption Maintenance and Serv ice Guide 1–13 1. 2 F e a t u r e s ■ The follo wing processors, all with 512-KB L2 cache, are av ailable, v arying by notebook model: ❏ Intel® Pentium® 4 3.4-, 3.2-, 3.0-, and 2.8-GHz processors with 800-MHz FSB and Hyper-Threading ❏ Intel Pentium 4 3.06-, 2.8-, and 2.66-GHz processors with 533-[...]

1–14 Maintenance and Servi ce Guide Produc t D esc ription ■ 1024-, 512-, or 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB ■ Microsoft® W indows® XP Home Edition, Microsoft W indows XP Professional, or Microsoft W indows XP Media Center Edition, v arying by notebook model ■ Full-size W indows k eyboard with integrat[...]

Pr oduct Descr iption Maintenance and Serv ice Guide 1–15 ■ Support for the follo wing optical drives: ❏ 24X Max D VD/CD-R W Combo Drive ❏ 8X Max D VD-R OM Driv e ❏ Generic multi-speed D VD+R W/R and CD-R W Combo Dri ve ❏ 8X Max D VD+R W /R and CD-R W Combo Driv e ❏ 4X Max D VD+R W /R and CD-R W Combo Driv e ❏ 2X Max D VD+R W /R and[...]

1–16 Maintenance and Servi ce Guide Produc t D esc ription 1. 3 C l e a r i n g a P a s s w o r d If the notebook you are servicing has an unkno wn password, follo w these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Section 5.3, “Preparing the Notebook for Disassembly , ” for mor[...]

Pr oduct Descr iption Maintenance and Serv ice Guide 1–17 1. 5 E x t e r n a l C o m p o n e n t s The external components on the front panel and right side of the notebook are sho wn below and described in T able 1-4. ✎ The notebook component locations are identical for all models of the HP Pa vilion zd7000 Series Notebook PC, HP Media Center [...]

1–18 Maintenance and Servi ce Guide Produc t D esc ription Ta b l e 1 - 4 Front and Right Side Components Item Component Function 1 Displa y release latch Opens the notebook. 2 Stereo speakers (2) Produce stereo sound. 3 Integrated Driv e Electronics (IDE) drive LED On: The internal hard dr ive or optical driv e is being accessed. 4 Battery LED ?[...]

Pr oduct Descr iption Maintenance and Serv ice Guide 1–19 The external components on the rear panel and left side are sho w n belo w and described in T able 1-5. Rear P anel and Left-Side Components Ta b l e 1 - 5 Rear P anel and Left-Side Components Item Component Function 1 Security cable slot Attaches an optional security cable to the notebook[...]

1–20 Maintenance and Servi ce Guide Produc t D esc ription 6 P arallel por t Connects an optional parallel device such as a printer . 7 External monitor por t Connects an optional V GA external monitor or projector . 8 V ents (3) Allow airflo w to cool inter nal components. Ä T o prev ent overheating, use the notebook only on hard surf aces that[...]

Pr oduct Descr iption Maintenance and Serv ice Guide 1–21 The notebook ke yboard components are shown belo w and described in T able 1-6. Ke yb o a r d C o m p o n e n t s[...]

1–2 2 Maintenance and Servi ce Guide Produc t D esc ription T able 1-6 Ke yboard Components Item Component Function 1 fn ke y Ex ecutes frequently used system functions when pressed in combination with another ke y . 2 caps lock ke y Enables caps loc k and tur ns on the caps lock LED . 3 f1 through f12 function ke ys P erform system and applicati[...]

Pr oduct Descr iption Maintenance and Serv ice Guide 1–2 3 The notebook top components are sho wn below and described in T able 1-7. To p C o m p o n e n t s Ta b l e 1 - 7 T op Components Item Component Function 1 P ower b utton When the notebook is: ■ Off , press to tur n on the notebook. ■ On, briefly press to initiate Hiber nation. ■ In[...]

1–2 4 Maintenance and Servi ce Guide Produc t D esc ription 3 Mute button Mutes or restores v olume. Mute LED On: V olume is muted. 4 Media button Launches a multimedia application. 5 Picture button Launches a di gital imaging application. ✎ The settings for the media and picture buttons ca n be changed. Refer to the “Using Custom Assignments[...]

Pr oduct Descr iption Maintenance and Serv ice Guide 1–25 The external components on the bottom of the notebook are sho w n belo w and described in T able 1-8. Bottom Components Ta b l e 1 - 8 Bottom Components Item Component Function 1 Labels area Contains the notebook serial number and other applicable regulator y labels. 2 Hard dr iv e bay Hol[...]

1–2 6 Maintenance and Servi ce Guide Produc t D esc ription 3 V ents (3) Allow airflo w to cool inter nal components. Ä T o prev ent overheating, do not obstruct vents. Using the notebook on a soft surf ace, such as a pillow , blank et, r ug, or thic k clothing, can bloc k airflow . 4 Memor y module/Mini PCI compar tment Contains 2 memor y slots[...]

Pr oduct Descr iption Maintenance and Serv ice Guide 1–2 7 1. 6 D e s i g n O v e r v i e w This section presents a design ov erview of ke y parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog, ” to identify replacement parts, and Chapter 5, “Remov al and Replacement Procedures, ” for disassembly steps. The [...]

Maintenance and Serv ice Guide 2–1 2 Tr o u b l e s h o o t i n g Å W ARNING : Onl y authori zed tec hnic ians trained b y HP should repair this equipment . All trouble shooting and r epair procedur es are detailed to allo w only subasse mbly/module lev el repair . Because o f the comple xity of the indiv idual boards and su bassemblies , do not[...]

2–2 Maintenance and Service Guide T roubleshooting 2. 1 Com puter Setup an d Diagnos tic s Utilities The notebook features 2 system management utilities: ■ Computer Setup —A system information and customization utility that can be used e ven when your operating system is not working or will not load. This utility includes settings that are no[...]

T roubleshooting Maintenance and Serv ice Guide 2–3 Using Com puter Setup Information and settings in Computer Setup are accessed from the File, Security , or Advanced menus: 1. T urn on or restart the notebook. Press f10 while the F10 = R OM-Based Setup message is displayed in the lower left corner of the screen. ❏ T o change the language, pre[...]

2–4 Maintenance and Service Guide T roubleshooting Sele c ting from t he F ile Menu Ta b l e 2 - 1 File Menu Select T o Do This System Inf or mation ■ View identification inf orm ation about the notebook, an e xpansion base, and any battery packs in the system. ■ View specification inf ormation about the processor , memor y and cache size , a[...]

T roubleshooting Maintenance and Serv ice Guide 2–5 Selec ting from the Sec urity Menu Ta b l e 2 - 2 Security Menu Select T o Do This Setup P assword Enter , change, or delete a Setup pass word. The Setup pass word is called an administrator pass word in Computer Secur ity , a program accessed from the Windows Control P anel. P ower-on P assword[...]

2–6 Maintenance and Service Guide T roubleshooting De vice Security Enable/disab le: ■ P or ts or diskette drives* ■ Diskette write* ■ CD-ROM or disk ette star tup ✎ Settings for a DVD-ROM can be entered in the CD-ROM field. System IDs Enter identificati on numbers f or the notebook, a docking de vice, and all battery packs in the system.[...]

T roubleshooting Maintenance and Serv ice Guide 2–7 Selec ting from t he Adv anced M enu Ta b l e 2 - 3 Adv anced Menu Select T o Do This Language Change the Comp uter Setup language. Boot Options Enable/disable: ■ QuickBoot, which starts the notebook more quickly b y eliminating some star tup tests. (If you suspect a memory failure and w ant t[...]

2–8 Maintenance and Service Guide T roubleshooting De vice Options (continued) ■ Change the parallel por t mode from Enhanced P arallel P or t (EPP , the default setting) to standard, bidirectional, EPP , or Enhanced Capabilities P or t (ECP). ■ Set video-out mode to NTSC (def ault), P AL, NTSC-J , or P AL-M.* ■ Enable/disab le all settings[...]

T roubleshooting Maintenance and Serv ice Guide 2–9 2.2 Using Di agn ostic s for Windo w s When you access Diagnostics for W indows, a scan of all system components is displayed on the screen before the diagnostics windo w opens. Y ou can display more or less information from anywhere within Diagnostics for W indows b y selecting Lev el on the me[...]

2–10 Maintenance and Servi ce Guide T roubleshooting Obtainin g, S a vin g or Printing Di agnosti c Te s t I n f o r m a t i o n 1. Access Diagnostics for W indows b y selecting Start > Settings > Control P anel > Diagnostics for W indows. 2. Select the Te s t tab . 3. In the scroll box, select the cate gory or device you want to test. 4[...]

T roubleshooting Maintenance and Serv ice Guide 2–11 6. Select the Begin T esting button. 7. Select a tab to vie w a test report: ❏ Status tab —Summarizes the tests run, passed, and failed during the current testing session. ❏ Log tab —Lists tests run on the system, the number of times each test has run, th e number of errors found on eac[...]

2–12 Maintenance and Servi ce Guide T roubleshooting 2.3 T roubleshootin g Flo wc h arts Ta b l e 2 - 4 T roubleshooting Flo wchar ts Overview Flowchart Description 2.1 “Flowchart 2.1—Initial T roubleshooting” 2.2 “Flowchart 2.2—No P ower , P ar t 1” 2.3 “Flowchart 2.3—No P ower , P ar t 2” 2.4 “Flowchart 2.4—No P ower , P a[...]

T roubleshooting Maintenance and Serv ice Guide 2–13 Flo wc har t 2. 1—Initial T roubl eshooting Connecting to network or modem? Begin troubleshooting. Is there power? Is the OS loading? Is there video? (no boot) Is there sound? Beeps, LEDs, or error messages? Keyboard/ pointing device working? Go to “Flowchart 2.17—Nonfunction ing Device .[...]

2–14 Maintenance and Servi ce Guide T roubleshooting Flo wc har t 2.2—No P o wer , P ar t 1 1. Reseat the power cables in the expansion base and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working. Done Remove from expansion base (if applicable). Power up on battery power? Power up on AC power? P[...]

T roubleshooting Maintenance and Serv ice Guide 2–15 Flo wc har t 2.3—No P o wer , P ar t 2 Continued from “Flowchart 2.2—No P ower , Pa r t 1 . ” Visually check for debris in battery socket and clean if necessary . Done N Y Power on? Check battery by recharging it, moving it to another notebook, or replacing it. Power on? Done Y Replace [...]

2–16 Maintenance and Servi ce Guide T roubleshooting Flo wc har t 2.4—No P o wer , P ar t 3 Continued from “Flowchart 2.3—No P ower , Pa r t 2 . ” Reseat AC adapter in notebook and at power source. Internal or external AC adapter? Done Done Done Done Power on? Power on? Power on? Plug directly into AC outlet. Power LED on? Power outlet ac[...]

T roubleshooting Maintenance and Serv ice Guide 2–17 Flowc har t 2. 5—N o P o wer , P ar t 4 Y N Continued from “Flowchart 2.4—No P ower , Pa r t 3 . ” Reseat loose components and boards and replace damaged items. Open notebook. Loose or damaged parts? Y Close notebook and retest. Power on? Done N Replace the following items (if applicabl[...]

2–18 Maintenance and Servi ce Guide T roubleshooting Flo wc har t 2.6—No Video, P ar t 1 A N Stand-alone or expansion base? No video. Replace the following one at a time . T est after each replacement. 1. Cable between notebook and not ebook display (if applicable) 2. Inverter board (if applicable) 3. Display 4. System board Internal or externa[...]

T roubleshooting Maintenance and Serv ice Guide 2–19 Flo wc har t 2.7—No Video, P ar t 2 Y N Continued from “Flowchart 2.6—No Video , Pa r t 1 . ” Done Adjust external monitor display . Video OK? Adjust display brightness. Video OK? Video OK? Done Done Check that notebook is properly seated in expansion base, for bent pins on cable, and f[...]

2–20 Maintenance and Servi ce Guide T roubleshooting Flo wc har t 2.8—Nonfunc tioning Expansion B ase (if applicable) Y N Reseat power cord in expansion base and power outlet. N Replace the following expansion base components one at a time. Check notebook operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switc[...]

T roubleshooting Maintenance and Serv ice Guide 2–21 Flo wc har t 2.9—No Opera ting S ystem (OS) Loading No OS loading from hard drive, go to “Flowchart 2.10—No OS Loading, Hard Drive , Part 1. ” Reseat power cord in expansion base and power outlet. No OS loading.* *NOTE: Before beginning troubleshooting, always check cable connections, c[...]

2–2 2 Maintenance and Servi ce Guide T roubleshooting Flowc har t 2. 1 0— No OS Loa din g , Ha rd Drive, Pa r t 1 Go to “Flowchart 2.17—Nonfunctioning Device . ” Y Done N OS not loading from hard drive. Nonsystem disk message? Go to “Flowchart 2.11—No OS Loading, Hard Drive, P ar t 2. ” Reseat external hard drive. OS loading? Done B[...]

T roubleshooting Maintenance and Serv ice Guide 2–2 3 Flo wc har t 2. 1 1—No OS Loa ding , Hard Driv e, Pa r t 2 Continued from “Flowchart 2.10—No OS Loading, Hard Drive, P ar t 1. ” Reseat hard drive. Done CD or diskette in drive? 1. Replace hard drive. 2. Replace system board. Go to “Flowchart 2.13—No OS Loading, Diskette Drive . ?[...]

2–2 4 Maintenance and Servi ce Guide T roubleshooting Flowc har t 2. 1 2—N o OS Loa din g, Ha rd Drive, Pa r t 3 Y System files on hard drive? Continued from “Flowchart 2.11—No OS Loading, Hard Drive, P ar t 2. ” Clean virus. Done N Install OS and reboot. Virus on hard drive? OS loading from hard drive? Y N Y N Y N Diagnostics on diskette[...]

T roubleshooting Maintenance and Serv ice Guide 2–25 Flo wc har t 2. 1 3—N o OS Loading , Disk et te Driv e Done Y N Reseat diskette drive. OS not loading from diskette drive. Done Y Y Y Y Y Y Y N N N N N N N OS loading? Nonsystem disk message? Bootable diskette in drive? Install bootable diskette and reboot notebook. Check diskette for system [...]

2–2 6 Maintenance and Servi ce Guide T roubleshooting Flo wc har t 2. 1 4—N o OS Loading , CD-ROM or DV D - R O M D r i ve Y Done N Bootable disc in drive? Disc in drive? No OS loading from CD-ROM or DVD-ROM Drive. Install bootable disc and reboot notebook. Go to “Flowchart 2.17—Nonfunctioning Device . ” Go to “Flowchart 2.17—Nonfunct[...]

T roubleshooting Maintenance and Serv ice Guide 2–2 7 Flo wc har t 2. 1 5—No Audio, P ar t 1 No audio. N Notebook in expansion base (if applicable)? Internal audio? Audio? Done Undock Audio? Done Tu r n u p a u d i o internally or externally . Go to “Flowchart 2.16—No Audio , Pa r t 2 . ” Go to “Flowchart 2.16—No Audio , Pa r t 2 . ?[...]

2–2 8 Maintenance and Servi ce Guide T roubleshooting Flo wc har t 2. 1 6 —No Audio, P ar t 2 YN Continued from “Flowchart 2.15—No Audio , Pa r t 1 . ” Reload audio drivers. Audio driver in OS configured? Audio? Y Y Y N N N Correct drivers for application? Connect to external speaker . Load drivers and set configuration in OS. Audio? Done[...]

T roubleshooting Maintenance and Serv ice Guide 2–29 Flo wc har t 2. 1 7—Nonfunc tioning Dev i ce Done Any physical device detected? Y N Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage. Reseat device. Clear CMOS. Done Fix or replace broken item. Nonfunctioning device. Reatt[...]

2–30 Maintenance and Servi ce Guide T roubleshooting Flo wc har t 2. 1 8—N onfunc tioning K e yboard Y N OK? Keyboard not operating properly . External device works? Replace system board. Replace system board. Connect notebook to good external keyboard. Reseat internal keyboard connector (if applicable). Replace internal keyboard or cable. OK? [...]

T roubleshooting Maintenance and Serv ice Guide 2–31 Flo wc har t 2. 1 9—N onfunctionin g P oin ting De vice Y N OK? Pointing device not operating properly . External device works? Replace system board. Replace system board. Connect notebook to good external pointing device. Reseat internal pointing device connector (if applicable). Replace int[...]

2–3 2 Maintenance and Servi ce Guide T roubleshooting Flo wc har t 2.20—No Net work/Modem Conne c tio n Y Disconnect all power from the notebook and open. No network or modem connection. N Done Digital line? Network or modem jack active? Replace jack or have jack activated. Connect to nondigital line. NIC/modem configured in OS? Reload drivers [...]

Maintenance and Serv ice Guide 3–1 3 I llustrated P a rts C a talog This chapter provides an illustrated parts breakdo wn and a reference for spare part numbers and option part numbers. Spare part numbers are for use with all models of the HP Pa vilion zd7000 Series Notebook PC, the HP Media Center zd7000 Series Notebook PC, and the HP Compaq nx9[...]

3–2 Maintenance and Service Guide Illustrated P art s Catalog 3. 1 Serial N umber Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook. Seri a l Number Location[...]

Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–3 3.2 Notebook Major C omponents Notebook Major C omponents[...]

3–4 Maintenance and Service Guide Illustrated P art s Catalog Ta b l e 3 - 1 Spare P ar ts: Notebook Major Components Item Description Spare P ar t Number 1 Display assemb lies F or use with all models 17.0-inch, WXGA+ 15.4-inch, WXGA 344894-001 344893-001 F or use with HP zd7000 models 17.0-inch, WSXGA+ 365895-001 Miscellaneous Plastics Kit F or[...]

Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–5 Notebook Major C omponents (Continued)[...]

3–6 Maintenance and Service Guide Illustrated P art s Catalog c T able 3-1 Spare P ar ts: Notebook Major Components (Continued) Item Description Spare P ar t Number 3 Ke yboards F or use with all models Fr a n c e F rench Canada Germany 344898-051 344898-121 344898-041 United Kingdom United States and Canada 344898-031 344898-001 F or use with HP[...]

Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–7 Notebook Major C omponents (Continued)[...]

3–8 Maintenance and Service Guide Illustrated P art s Catalog Ta b l e 3 - 1 Spare P ar ts: Notebook Major Components (Continued) Item Description Spare P ar t Number 5 System boards (include thermal paste and the follo wing video controllers and video memor y) F or use with HP zd7000 models NVIDIA GeF orce FX Go5600 Ultra with 64-MB video memor [...]

Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–9 Notebook Major C omponents (Continued)[...]

3–10 Maintenance and Servi ce Guide Illustrated P art s Catalog Ta b l e 3 - 1 Spare P ar ts: Notebook Major Components (Continued) Item Description Spare P ar t Number 7 Processor s (includes ther mal paste) F or use with all models Intel P entium 4 with 800-MHz FSB and Hyper-Threading T echnology (HT T echnology) 3.2-GHz Intel P entium 4 with 8[...]

Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–11 Notebook Major C omponents (Continued)[...]

3–12 Maintenance and Servi ce Guide Illustrated P art s Catalog c Ta b l e 3 - 1 Spare P ar ts: Notebook Major Components (Continued) Item Description Spare P ar t Number 8 SD Card slot/infrared module (includes cab le) 344880-001 9 Base enclosure (includes right an d left speak ers) F or use with HP zd7000 models F or use with HP Compaq nx9500 m[...]

Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–13 Notebook Major C omponents (Continued)[...]

3–14 Maintenance and Servi ce Guide Illustrated P art s Catalog Ta b l e 3 - 1 Spare P ar ts: Notebook Major Components (Continued) Item Description Spare P ar t Number 12 Hard drives F or use with all models 80-GB (5400-r pm) 344858-001 F or use with HP zd7000 models 100-GB (4200-r pm) 80-GB (4200-r pm) 60-GB (7200-r pm) 60-GB (5400-r pm) 60-GB [...]

Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–15 Notebook Major C omponents (Continued)[...]

3–16 Maintenance and Servi ce Guide Illustrated P art s Catalog Ta b l e 3 - 1 Spare P ar ts: Notebook Major Components (Continued) Item Description Spare P ar t Number Wireless LAN antennae (not illustrated) 344875-001 Miscellaneous Cable Kit (not illustrated), includes 344851-001 SD Card slot/infrared module cab le Displa y cable LED board cabl[...]

Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–17 3. 3 Miscell aneous Plas tics Kit Com ponents Miscellaneou s Plasti cs Kit C omponents T able 3-2 Miscellaneous Plastics Kit Components Spare P ar t Number 344852-001 or 370803-001 Item Description 1 K eyboard cov er 2 F an cov er 3 R TC battery 4 SD Card slot/infrared module bezel 5[...]

3–18 Maintenance and Servi ce Guide Illustrated P art s Catalog 3.4 Miscell aneous C abl e Kit Comp onents Miscellaneou s Cable Kit C omponents Ta b l e 3 - 3 Miscellaneous Cable Kit Components Spare P ar t Number 344851-001 Item Description 1 SD Card slot/infrared module cab le 2D i s p l a y c a b l e 3 LED board cable[...]

Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–19 3.5 Ma ss Sto ra ge De vi ces Mass St or age Dev ices T able 3-4 Mass Storage Devices Spare P ar t Number Information Item Description Spare P ar t Number 1 Hard drives (include hard drive bez el and frame) F or use with all models 80-GB (5400-r pm) F or use with HP zd7000 models 100[...]

3–20 Maintenance and Servi ce Guide Illustrated P art s Catalog Mass Stor age Dev ices (C ontinued) T able 3-4 Mass Storage Devices Spare P ar t Number Information (Continued) Item Description Spare P ar t Number 2 Optical drives F or use with HP zd7000 models 24X Max D VD/CD-RW Combo Drive 8X Max D VD-ROM Drive Generic multi-speed D VD+RW/R and [...]

Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–21 3.6 P ersonal Vid eo Recorder De vices P ersonal V ideo Recor der D e vices T able 3-5 P ersonal Video Recorder De vices Spare P ar t Number Information Item Description Spare P ar t Number 1 P ersonal video recorder 352950-001 2 Remote control 352951-001 3 Remote sensor 353449-001 P[...]

3–2 2 Maintenance and Servi ce Guide Illustrated P art s Catalog P ersonal V ideo Recor der Devi ces (Continued) T able 3-5 P ersonal Video Recorder De vices Spare P ar t Number Information (Continued) Item Description Spare P ar t Number P e rs onal Video Recorder po wer cord components 360555-001 5a 5b A C adapter P ower cord[...]

Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–2 3 3.7 Miscellan eous Ta b l e 3 - 6 Spare P ar ts: Miscellaneous (not illustrated) Description Spare P ar t Number Logo Kit F or use with HP zd7000 models F or use with HP Compaq nx9500 models 347990-001 370806-001 120-watt A C adapter with power cord F or use with all models Euro Uni[...]

3–2 4 Maintenance and Servi ce Guide Illustrated P art s Catalog Screw Kit (includes the f ollowing screws; ref er to Appendix C , “Screw Listing, ” f or more information on screw specifications and usage.) 344850-001 ■ PM2.5×8.0 screw ■ PM2.5×6.0 screw ■ PM2.5×5.0 screw ■ PM2.5×4.0 screw ■ PM1.5×4.0 screw ■ Slotted M1.5×10.[...]

Maintenance and Serv ice Guide 4–1 4 Remo v al an d R ep l acement Preliminaries This chapter provides essential information for proper and safe remov al and replacement service. 4. 1 T ools Req uired Y ou will need the following tools to complete the remo val and replacement procedures: ■ Magnetic scre wdriver ■ Phillips P0 scre wdriver ■ [...]

4–2 Maintenance and Service Guide Remo val and R eplacement Preliminar ies 4.2 Ser vice Consi derations The follo wing sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remov e each subassembly from the notebook, place the subassembly (and all accompanying scre ws) away[...]

Remo val and R e placement Pr eliminari es Maintenance and Serv ice Guide 4–3 4.3 Pre venting D amag e to Re mo v able Dri v es Remov able driv es are fragile components that must be handled with care. T o prev ent damage to the notebook, damage to a remov able driv e, or loss of information, observe the follo wing precautions: ■ Before removin[...]

4–4 Maintenance and Service Guide Remo val and R eplacement Preliminar ies 4.4 Pre v en ting Elec trosta tic Dam ag e Many electronic components are sensiti ve to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensiti vity . Networks built into many integrated circuits provide some protection, b ut in many c[...]

Remo val and R e placement Pr eliminari es Maintenance and Serv ice Guide 4–5 4.6 W orksta tion Precautions Use the follo wing grounding precautions at workstations: ■ Cov er the workstation with approved static-shielding material (refer to “T able 4-2 Static-Shielding Materials” ). ■ Use a wrist strap connected to a properly grounded wor[...]

4–6 Maintenance and Service Guide Remo val and R eplacement Preliminar ies Other grounding equipment recommended for use in pre venting electrostatic damage includes: ■ Antistatic tape ■ Antistatic smocks, aprons, and slee ve protectors ■ Conducti ve bins and other assembly or soldering aids ■ Nonconducti ve foam ■ Conducti ve tabletop [...]

Remo val and R e placement Pr eliminari es Maintenance and Serv ice Guide 4–7 T able 4-2 lists the shielding protection provided by antistatic bags and floor mats. Removing DIPS from Styrof oam 14,500 V 5,000 V 3,500 V Removing b ubble pack from PCB 26,500 V 20,000 V 7 ,000 V P acking PCBs in f oam-lined box 21,000 V 11,000 V 5,000 V Ta b l e 4 -[...]

Maintenance and Serv ice Guide 5–1 5 Remo v al an d R ep l acement Procedur es This chapter provides remo val and replacement procedures. There are 67 scre ws and standoffs, in 8 dif ferent sizes, that must be remov ed, replaced, and loosened when servicing the notebook. Make special note of each scre w size and location during remov al and repla[...]

5–2 Maintenance and Service Guide Remo val and R eplacement Procedur es 5 . 1 Seri al Number Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook. Seri a l Number Location[...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–3 5 .2 Disassembl y Sequence Chart Use the chart belo w to determine the section number to be referenced when removing notebook components. Disassembl y Sequence Char t Section Description # of Screws Remo ved 5.3 Preparing the notebook for disassemb ly Batter y pac k Hard dri[...]

5–4 Maintenance and Service Guide Remo val and R eplacement Procedur es 5 .3 Preparing th e Notebook for Disasse mbly Before you begin an y removal or installation procedures: 1. Shut do wn the notebook. If you are not sure whether the notebook is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2[...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–5 4. Remo ve the battery pack by follo wing these steps: a. T urn the notebook upside do wn with the rear panel to ward you. b . Slide and hold the battery release latch 1 to the left. The rear edge of the battery pack releases from the notebook. c. Lift the rear edge of the b[...]

5–6 Maintenance and Service Guide Remo val and R eplacement Procedur es Spare P ar t Number Information Hard drives F or use with all models 80-GB (5400-r pm) F or use with HP zd7000 models 100-GB (4200-r pm) 80-GB (4200-r pm) 60-GB (7200-r pm) 60-GB (5400-r pm) 60-GB (4200-r pm) 40-GB (5400-r pm) 40-GB (4200-r pm) 344858-001 368144-001 344856-00[...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–7 5. Remo ve the hard dri ve by follo wing these steps: a. T urn the notebook upside do wn with the rear panel to ward you. b . Loosen the 4 PM2.5×4.0 scre ws 1 that secure the hard dri ve cov er to the notebook. c. Lift the cov er 2 straight up to remove it from the notebook[...]

5–8 Maintenance and Service Guide Remo val and R eplacement Procedur es d. Use the Mylar tab 1 to slide the hard dri ve 2 to the right to disconnect it from the system board. e. Lift the hard dri ve straight up 3 . f. Remov e the hard driv e. Re mo v ing the H ar d Dri ve Re verse the abov e procedure to install the hard dri ve.[...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–9 5 .4 Notebook Feet The notebook feet are adhesi ve-backed rubber pads. The feet are included in the Miscellaneous Plastics Kit, spare part number 344852-001 for use with models, or spare part number 370805-001 for use with HP Compaq nx9500 models. » Attach the feet to the b[...]

5–10 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 5 .5 Memor y Module Spare P ar t Number Information F or use with all models 512-MB DDR (includes one dual inline memor y module, or DIMM) F or use with HP zd7000 models 1024-MB DDR (includes one DIMM) 256-MB DDR (includes one DIMM) F or use with HP Compaq nx9500 models 102[...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–11 1. Prepare the notebook for disassembly (refer to Section 5.3 ). 2. T urn the notebook upside down with the rear panel to ward you. 3. Loosen the 2 PM2.5×4.0 scre ws 1 that secure the memory module/Mini PCI compartment cov er to the notebook. 4. Slide the co ver 2 to ward [...]

5–12 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 6. Spread the retaining tabs 1 that secure the memory module to the socket. The board tilts up. 7. Pull the board a way from the socket at a 45-degree angle 2 . Re mov ing a Memor y Module Re verse the abov e procedure to install a memory module.[...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–13 5 .6 Mini PCI Comm unications C ard 1. Prepare the notebook for disassembly ( Section 5.3 ). 2. Remo ve the memory module/Mini PCI compartment cove r ( Section 5.5 ). Spare P ar t Number Information F or use with all models Mini PCI 802.11g wireless LAN Mini PCI 802.11g wir[...]

5–14 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 3. Disconnect the 2 antenna cables 1 and 2 from the Mini PCI communications card. 4. Spread the retaining tabs 3 that secure the Mini PCI communications card to the socket. The board tilts up. 5. Pull the card a way from the socket at a 45-degree angle 4 . Re mov ing a Mini[...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–15 5 .7 Optical Driv e 1. Prepare the notebook for disassembly ( Section 5.3 ). 2. Remo ve the memory module/Mini PCI compartment cov er ( Section 5.5 ). 3. Position the notebook with the front panel f acing you. Spare P ar t Number Information F or use with HP zd7000 models 2[...]

5–16 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 4. Remo ve the PM2.5×5.0 scre w 1 that secures the optical dri ve in the memory module/Mini PCI compartment. 5. Remo ve the PM2.5×8.0 scre w 2 that secures the optical dri ve in the battery bay . 6. Push on the back of the optical dri ve 3 through the opening on the left [...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–17 5. 8 Ke y b o a r d 1. Prepare the notebook for disassembly ( Section 5.3 ). 2. Remo ve the memory module/Mini PCI compartment cov er ( Section 5.5 ). 3. T urn the notebook upside down with the rear panel to ward you. Spare P ar t Number Information F or use with all models[...]

5–18 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 4. Loosen the 8 PM2.5×5.0 scre ws 1 that secure the fan cov er to the notebook. 5. R emove the fan cover 2 . ✎ The fan co ver is included in the Miscellaneous Plastics Kit, spare part number 344852-001 or 370805-001. Re mo v ing the Fan Co ve r[...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–19 6. Position the notebook with the front panel to ward you. 7. Remo ve the PM2.5×8.0 scre w 1 that secures the keyboard in the memory expansion/Mini PCI compartment. 8. Remo ve the PM2.5×5.0 scre w 2 that secures the keyboard in the fan compartment. Re mov i ng the K ey bo[...]

5–20 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 9. T urn the notebook right-side up with the front tow ard you. 10. Open the computer . 11. Use a flat-bladed tool to pry the 6 k eyboard retaining tabs to ward you. The tabs are located above the f1 and f2 ke y s, abov e the f6 and f7 keys, abo ve the f11 and f12 ke ys, ab[...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–21 12. Lift up on the back of the k eyboard, and then swing it 1 to ward you until it rests on the palm rest. 13. Release the zero insertion force (ZIF) connector 2 to which the ke yboard cable is connected and disconnect the cable 3 . 14. Remo ve the ke yboard. Remo v i ng th[...]

5–2 2 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 5 .9 K e yboard Co ver ✎ The ke yboard cover is included in the Miscellaneous Plastics Kit, spare part numb er 344852-001 or 370805-001. 1. Prepare the notebook for disassembly ( Section 5.3 ). 2. Remo ve the keyboard ( Section 5.8 ). 3. T urn the notebook upside down wi[...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–2 3 6. T urn the notebook right-side up with the front tow ard you. 7. Open the notebook as f ar as it will open. 8. Lift up on the left and right sides 1 of the k eyboard co ver to detach it from the notebook. 9. Lift the k eyboard cov er up, and then swing it toward you 2 to[...]

5–2 4 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 5 . 1 0 Display Asse mbly 1. Prepare the notebook for disassembly ( Section 5.3 ). 2. Remo ve the keyboard ( Section 5.8 ). 3. Remo ve the ke yboard cov er ( Section 5.9 ). 4. Disconnect the display cable 1 , and then remo ve it from the retaining clip 2 in the top cov er [...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–25 7. Position the notebook with the rear panel to ward you and the display in an upright position. 8. Remo ve the 2 PM2.5×8.0 scre ws 1 that secure the display assembly to the notebook through the rear panel. 9. Lift the display assembly 2 straight up to remo ve it. Remo vin[...]

5–2 6 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 5. 1 1 T o p C ove r 1. Prepare the notebook for disassembly ( Section 5.3 ) and remov e the following components: ❏ Optical dri ve ( Section 5.7 ) ❏ K eyboard ( Section 5.8 ) ❏ K eyboard cove r ( Section 5.9 ) ❏ Display assembly ( Section 5.10 ) 2. T urn the noteb[...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–2 7 3. Remo ve the follo wing screws: ❏ 2 PM2.5×8.0 scre ws 1 on the notebook front edge ❏ 3 PM2.5×5.0 scre ws 2 in the battery bay ❏ 1 PM2.5×8.0 scre w 3 in the rear/right corner of the battery bay ❏ 2 PM2.5×8.0 scre ws 4 in the optical drive bay Re mov ing the T [...]

5–2 8 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 4. T urn the notebook right-side up with the front tow ard you. 5. Remo ve the 3 PM2.5×8.0 scre ws 1 that secure the top co ver to the notebook. 6. Remo ve the 2 slotted M1.5×10.0 shoulder scre ws 2 that secure the top cov er to the notebook on each side of the expansion[...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–29 7. Disconnect the LED board cable 1 from the system board and remov e the cable from the clip in the top cover . ✎ The LED board cable is included in the Miscellaneous Cable Kit, spare part number 344851-001. The LED board is included with the top cov er . 8. Disconnect t[...]

5–30 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 5. 1 2 Sys t e m B o a r d ✎ When replacing the system board, ensure that the follo w ing components are remov ed from the defectiv e system board and installed on the replacement system board: ■ Memory modules ( Section 5.5 ) ■ Mini PCI communications board ( Section[...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–31 1. Prepare the notebook for disassembly ( Section 5.3 ) and remov e the following components: ❏ Optical dri ve ( Section 5.7 ) ❏ K eyboard ( Section 5.8 ) ❏ K eyboard cove r ( Section 5.9 ) ❏ Display assembly ( Section 5.10 ) ❏ To p c o v e r ( Section 5.11 ) 2. R[...]

5–3 2 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 4. Position the notebook with the rear panel to ward you. 5. Remo ve the 6 PM2.5×8.0 scre ws 1 that secure the system board to the notebook. 6. Use a 5.0-mm sock et to remove the 4 HM5.0×9.0 standof fs 2 that secure the system board to the notebook on each side of the pa[...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–33 7. Fle x the right side of the base enclosure 1 to the right. 8. Lift the right side of the system board 2 until the connectors on the right side of the board clear the base enclosure. 9. Fle x the rear edge of the system board 3 toward you. 10. Lift the rear edge of the sy[...]

5–34 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 5. 1 3 RTC B a t t e r y ✎ The R TC battery is included in the Miscellaneous Plastics Kit, spare part number 344852-001 or 370805-001. 1. Prepare the notebook for disassembly ( Section 5.3 ) and remov e the following components: ❏ Optical dri ve ( Section 5.7 ) ❏ K ey[...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–35 5. 1 4 H e a t S i n k 1. Prepare the notebook for disassembly ( Section 5.3 ) and remov e the following components: ❏ Optical dri ve ( Section 5.7 ) ❏ K eyboard ( Section 5.8 ) ❏ K eyboard cove r ( Section 5.9 ) ❏ Display assembly ( Section 5.10 ) ❏ To p c o v e [...]

5–3 6 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 3. Disconnect the f an cables 1 from the system board. 4. Loosen the 4 PM1.5x12.0 spring-loaded heat sink shoulder scre ws 2 . 5. Remo ve the heat sink 3 . Re mov i ng the Heat Sink[...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–3 7 ✎ Carefully clean any thermal paste residue from the heat sink 1 and processor surfaces 2 each time you remov e the heat sink. Apply ne w thermal paste to both surfaces. Thermal paste is included with the replacement heat sink and is also av ailable in the Thermal Paste [...]

5–38 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es If it is necessary to remov e one or both of the fans from the heat sink, follow these steps: 1. Remo ve the 6 PM1.5×4.0 scre ws 1 that secure the fans to the heat sink. 2. Remo ve the fans 2 . Re mo v ing the Fans Re verse the abov e procedure to install the fans.[...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–39 5. 1 5 P r o c e s s o r 1. Prepare the notebook for disassembly ( Section 5.3 ) and remov e the following components: ❏ Optical dri ve ( Section 5.7 ) ❏ K eyboard ( Section 5.8 ) ❏ K eyboard cove r ( Section 5.9 ) ❏ Display assembly ( Section 5.10 ) ❏ To p c o v [...]

5–40 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 2. Slide the processor release le ver to the right 1 until it disengages from the clip on the back of the processor socket. 3. Lift the le ver 2 up and swing it to the back until it is in an upright position. 4. Lift the processor 3 straight up to remo ve it. ✎ Note that [...]

Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–41 5 . 1 6 SD C ard Slot/I nfrared Modul e 1. Prepare the notebook for disassembly ( Section 5.3 ) and remov e the following components: ❏ Optical dri ve ( Section 5.7 ) ❏ K eyboard ( Section 5.8 ) ❏ K eyboard cove r ( Section 5.9 ) ❏ Display assembly ( Section 5.10 ) [...]

5–4 2 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 2. Disconnect the SD Card slot/infrared module cable 1 from the LIF connector on the module. ✎ The SD Card slot/infrared module cable is included with the SD Card slot/infrared module. It is also included in the Miscellaneous Cable Kit, spare part number 344851-001. 3. R[...]

Remo val and Replace ment Procedur es Maintenance and Servi ce Guide 5–4 3 5. 1 7 S p e a ke rs ✎ The left and right speakers are included with the base enclosure, spare part number 344883-001 for HP zd7000 models, or spare part number 370804-001 for HP Compaq nx9500 models. 1. Prepare the notebook for disassembly ( Section 5.3 ) and remov e th[...]

5–44 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 2. Remo ve the left speaker from the notebook 1 . 3. Remo ve the 3 PM2.5×5.0 scre ws 2 that secure the right speaker to the notebook. 4. Remo ve the right speaker 3 . Re mov i ng the Speak ers Re verse the abov e procedure to install the speakers.[...]

Maintenance and Serv ice Guide 6–1 6 Spec if ica tions This chapter provides physical and performance specif ications. Ta b l e 6 - 1 Notebook Dimensions Height Width Depth 4.24 (front)/ 4.70 (rear) cm 27.79 (28.5 with hinge) cm 39.8 cm 1.67 (front)/ 1.85 (rear) in 10.94 (11.34 with hinge) in 15.67 in W eight (varies by configuration) 4.3 kg 9.5 [...]

6–2 Maintenance and Service Guide Spe c i ficat ions Relative humidity (noncondensing) Operating Nonoperating 10% to 90% 5% to 95%, 38.7°C (101.6°F) maximum wet bulb temper ature Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) Nonoperating (14.7 to 4.4 psia) -15 m to 3,048 m -15 m to 12,192 m -50 ft to 10,000 ft -50 ft to 40,000 [...]

Specific atio ns Maintenance and Serv ice Guide 6–3 Ta b l e 6 - 2 15.4-inch, Wide SXGA+, TFT Displa y Dimensions Height Width Diagonal 20.7 cm 33.1 cm 39.1 cm 8.1 in 13.0 in 15.4 in Number of colors Up to 16.8 million Contrast ratio 200:1 Brightness 180 nits typical Pixel resolution Pitch Fo r m at Configuration 0.197 × 0.197 mm 1680 × 1050 RG[...]

6–4 Maintenance and Service Guide Spe c i ficat ions Ta b l e 6 - 3 17.0-inch Color TFT Wide XGA + Wide Viewing Angle 16:10 TFT Display Dimensions Height 38.2 cm 15.0 in Width 24.4 cm 9.6 in Diagonal 43.1 cm 17.0 in Number of colors 262,144 Contrast ratio 250:1 typical Brightness 180 nits typical Refresh rate 60 Hz Brightness 160 nit typical Pixe[...]

Specific atio ns Maintenance and Serv ice Guide 6–5 Ta b l e 6 - 4 15.4-inch, Wide XGA+, TFT Displa y Dimensions Height Width Diagonal 20.7 cm 33.1 cm 39.1 cm 8.1 in 13.0 in 15.4 in Number of colors up to 16.8 million Contrast ratio 200:1 Brightness 180 nits typical Pixel resolution Pitch Fo r m at Configuration 0.259 × 0.259 mm 1280 × 800 RGB [...]

6–6 Maintenance and Service Guide Spe c i ficat ions Ta b l e 6 - 5 5400-rpm Hard Drives 80-GB 60-GB 40-GB User capacity per drive* 80 GB 60 GB 40 GB Dimensions Height Width 9.5 mm (0.74 in) 70 mm (2.75 in) 9.5 mm 70 mm 9.5 mm 70 mm W eight 102 g 102 g 99 g Interface type ATA - 6 ATA - 5 ATA - 5 T ransfer rate Synchronous (maximum) Security 100 M[...]

Specific atio ns Maintenance and Serv ice Guide 6–7 Ta b l e 6 - 6 4200-rpm Hard Drives 80-GB 60-GB 40-GB User capacity per drive* 80 GB 60 GB 40 GB Dimensions Height Width 9.5 mm (0.74 in) 70 mm (2.75 in) 9.5 mm (0.74 in) 70 mm (2.75 in) 9.5 mm (0.74 in) 70 mm (2.75 in) W eight 99 g 102 g (0.22 lb) 99 g Interface type ATA - 5 ATA - 5 ATA - 5 T r[...]

6–8 Maintenance and Service Guide Spe c i ficat ions Ta b l e 6 - 7 External 120W A C Adapter W eight 0.29 kg 0.65 lb P ower supply input Operating v oltage Operating current Operating frequency range Maximum transient 100 to 240 V ac RMS 1.6 A RMS 47 to 63 Hz 4/50 kV P ower supply output 120 W (NONPFC) 120 W (3.0-GHz processor) 135 W (PFC) 135 W[...]

Specific atio ns Maintenance and Serv ice Guide 6–9 Ta b l e 6 - 8 135W A C Adapter (PFC) Dimensions Height Width Depth 16.9 cm 6.5 cm 3.8 cm 6.65 in 2.56 in 1.50 in W eight 700 g 1.54 lb Input Operating v oltage A C current F requency range Efficiency 100 to 240 V ac 2.2 A at 90 V ac, 1.1 A at 180 V ac 47 to 63 Hz 83% min at 115 V ac Input effic[...]

6–10 Maintenance and Servi ce Guide Spe c i ficat ions Ta b l e 6 - 9 12-cell Li-Ion Battery Pac k Dimensions Height Width Length 12.24 cm 11.76 cm 2.06 cm 6.0 in 4.63 in 0.81 in W eight 0.59 kg 1.298 lb Energ y V oltage Amp-hour capacity W att-hour capacity 14.8 V 6.6 Ah 96 Wh T emperature Operating Nonoperating 5°C to 45°C 0°C to 60°C 41°F[...]

Specific atio ns Maintenance and Serv ice Guide 6–11 Recharge time System in off or Standby mode System on (depending on system power consumption) 2 to 3 3.5 - 4 hours 2 to 5 3.5 - 8 hours Run time HP tested on HP Co mpaq nx9500 Business Notebook running Wind ows XP Prof essional Edition, equipped wit h an Intel P entium 4 3.2-GHz processor , 17-[...]

6–12 Maintenance and Servi ce Guide Spe c i ficat ions T able 6-10 D VD/CD-R W Combo Drive Dimensions Height Depth Width 1.27 cm 13.25 cm 12.61 cm 0.5 in 5.21 in 4.97 in W eight 250 g 0.551 lb Access times Random depth Full stroke <110 ms CD <210 ms CD <130 ms D VD <225 ms D VD Max data transfer rate 24X CD-ROM 24X CD-R 10X CD-R W 8X [...]

Specific atio ns Maintenance and Serv ice Guide 6–13 T able 6-11 D VD+R W/R and CD-R W Combo Drive Dimensions Height Depth Width 1.27 cm 13.25 cm 12.61 cm 0.5 in 5.21 in 4.97 in W eight 250 g 0.551 lb Access times Random depth Full stroke <175 ms CD <285 ms CD <230 ms D VD <335 ms D VD Max data transfer rate 24X CD-ROM 8X D VD-ROM 16X[...]

6–14 Maintenance and Servi ce Guide Spe c i ficat ions T able 6-12 8X MAX D VD-ROM Drive Applicable disk D VD-5, D VD-9, D VD-10 CD-ROM (Mode 1 and 2) CD Digital A udio CD-XA ready (Mode 2, F or m 1 and 2) CD-I ready (Mode 2, F or m 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Bridge Center hole diameter 1.5 cm 0.59 in Disk[...]

Specific atio ns Maintenance and Serv ice Guide 6–15 T able 6-13 System DMA Hard ware DMA System Function DMA0 Av ailable f or audio DMA1* Enter tainment audio (default; alternate = DMA0, DMA3, none) DMA2* Diskette driv e DMA3 ECP parallel por t LPT1 (default; alternate = DMA0, none) DMA4 DMA controller cascading (not av ailable) DMA5* A vailab l[...]

6–16 Maintenance and Servi ce Guide Spe c i ficat ions T able 6-14 System Interrupts Hard ware IRQ System Function IRQ0 System timer IRQ1 Ke yboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio (def ault)* IRQ6 Diskette drive IRQ7 Par allel por t IRQ8 Real time clock (R TC) IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12 I nternal[...]

Specific atio ns Maintenance and Serv ice Guide 6–17 T able 6-15 System I/O Addresses I/O Address (he x) System Function (shipping configuration) 000 - 00F D MA controller no . 1 010 - 01F U nused 020 - 021 Interrupt controller no . 1 022 - 024 Opti chipset configuration registers 025 - 03F U nused 02E - 02F 87334 “Super I/O” configuration fo[...]

6–18 Maintenance and Servi ce Guide Spe c i ficat ions I/O Address (he x) System Function (shipping configuration) 0A2 - 0BF Unused 0C0 - 0DF DMA controller no . 2 0E0 - 0EF Unused 0F0 - 0F1 Coprocessor b usy clear/reset 0F2 - 0FF Unused 100 - 16F U nused 170 - 177 Secondary fi xed disk controller 178 - 1EF Unused 1F0 - 1F7 Primar y fixed disk co[...]

Specific atio ns Maintenance and Serv ice Guide 6–19 I/O Address (he x) System Function (shipping configuration) 2F0 - 2F7 Unused 2F8 - 2FF Infrared por t 300 - 31F U nused 320 - 36F U nused 370 - 377 Secondary diskette drive controller 378 - 37F Parallel port (LPT1/default) 380 - 387 Unused 388 - 38B FM synthesizer—OPL3 38C - 3AF Unused 3B0 - [...]

6–20 Maintenance and Servi ce Guide Spe c i ficat ions T able 6-16 System Memory Map Size Memory Address System Function 640 KB 00000000-0009FFFF Base memory 128 KB 000A0000-000BFFFF V ideo memor y 48 KB 000C0000-000CBFFF Video BIOS 160 KB 000C8000-000E7FFF Un used 64 KB 000E8000-000FFFFF System BIOS 15 MB 00100000-00FFFFFF Extended memor y 58 MB[...]

Maintenance and Serv ice Guide A–1 A Conn ec tor P in As signm ents Ta b l e A - 1 RJ-45 (Network) Jac k Pin Signal P in Signal 1 T ransmit + 5 Unused 2 T ransmit – 6 Receiv e – 3 Receive + 7 Unused 4 Unused 8 Unused[...]

A–2 Maintenance and Service Guide Connec tor Pin As signments Ta b l e A - 2 RJ-11 (Modem) Jack Pin Signal P in Signal 1 Unused 4 Unused 2T i p 5U n u s e d 3 Ring 6 Unused Ta b l e A - 3 Universal Serial Bus P or t Pin Signal P in Signal 1 +5 VDC 3 Data + 2 Data – 4 Ground[...]

Connec tor P in Assignments Maintenance and Serv ice Guide A–3 Ta b l e A - 4 S-Video Jack Pin Signal P in Signal 1 Ground (Y) 3 Y -Luminance (Intensity) 2 Ground (C) 4 C-Chrominance (Color) 1 2 43 Ta b l e A - 5 External Monitor P or t Pin Signal P in Signal 1 Red analog 9 +5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 Not con[...]

A–4 Maintenance and Service Guide Connec tor Pin As signments 6 Ground analog 14 V er tical sync 7 Ground analog 15 DDC 2B cloc k 8 Ground analog Ta b l e A - 5 External Monitor P or t (Continued) Ta b l e A - 6 A udio-Out (Headphone) Jack Pin Signal P in Signal 1 A udio-out 2 Ground[...]

Connec tor P in Assignments Maintenance and Serv ice Guide A–5 Ta b l e A - 7 A udio-In (Microphone) Jac k Pin Signal P in Signal 1 A udio-in 2 Ground[...]

A–6 Maintenance and Service Guide Connec tor Pin As signments Ta b l e A - 8 P arallel P or t Pin Signal P in Signal 1 Strobe 14 A uto linefeed 2 Data bit 0 15 Error 3 Data bit 1 16 Initializ e paper 4 Data bit 2 17 Select in 5 Data bit 3 18 Ground 6 Data bit 4 19 Ground 7 Data bit 5 20 Ground 8 Data bit 6 21 Ground 9 Data bit 7 22 Ground 10 Ackn[...]

Maintenance and Serv ice Guide B–1 B P o w er C ord Set Requiremen ts 3-Conduc tor P ow er C ord Set The wide range input feature of the notebook permits it to operate from any line v oltage from 100 to 120 or 220 to 240 volts A C. The po wer cord set shipped with the notebook meets the requirements for use in the country where the equipment is p[...]

B–2 Maintenance and Service Guide P ow e r Cor d Set Requirements Countr y-Spec ific Requirements 3-Conductor P ower Cor d Set Requirements Country Accredited Agency Applicable Note Number A u stralia EANSW 1 Au st r i a OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMK O 1 Finland FIMK O 1 F rance UTE 1 Germany VDE 1 Italy IMQ 1 Jap an M ET I 3 The[...]

P ow er Cord Set Requir ements Maintenance and Serv ice Guide B–3 United Kingdom BSI 1 United States UL 2 Notes 1. The fle xible cord must be <HAR> T ype HO5VV -F , 3-conductor , 1.0 mm² conductor size . P ower cord set fittings (appliance coupler and w all plug) must bear the cert ification mark of the agency responsible f or ev aluation [...]

Maintenance and Serv ice Guide C–1 C Sc r e w Listing This appendix provides specif ication and reference information for the scre ws used in the notebook. All screws listed in this appendix are av ailable in the Miscellaneous Scre w Kit, spare part number 344850-001.[...]

C–2 Maintenance and Servi c e Guide Scr ew Listing Phillips M2 .5×4. 0 Scr ew L ocations Ta b l e C - 1 Phillips PM2.5×4.0 Screw Color Qty . Length Thread Head Width Black 9 4.0 mm 2.5 mm 5.0 mm Where used: 1 F our screws that secure the hard drive cov er to the notebook (documented in Section 5.3 ) 2 T wo screws that secure the memory module/M[...]

Sc rew Li st i ng Maintenance and Serv ice Guide C–3 Phillips M2 .5×4. 0 Scr ew L ocations Ta b l e C - 1 Phillips PM2.5×4.0 Screw (Continued) Color Qty . Length Thread Head Width Black 9 4.0 mm 2.5 mm 5.0 mm Where used: 3 screws that secure the ri ght speaker to the notebook (documented in Section 5.17 ) mm[...]

C–4 Maintenance and Servi c e Guide Scr ew Listing Phillips M2 .5×5 . 0 Scr ew Locati ons Ta b l e C - 2 Phillips PM2.5×5.0 Screw Color Qty . Length Thread Head Width Black 13 5.0 mm 2.5 mm 5.0 mm Where used: 8 screws that secure the f an cov er to the notebook (documented in Section 5.8 ) mm[...]

Sc rew Li st i ng Maintenance and Serv ice Guide C–5 Phillips M2 .5×5 . 0 Scr ew Locati ons Ta b l e C - 2 Phillips PM2.5×5.0 Screw (Continued) Color Qty . Length Thread Head Width Black 13 5.0 mm 2.5 mm 5.0 mm Where used: 1 Three screws that secure the top co ver to the notebook in the battery bay (documented in Section 5.11 ) 2 T wo screws th[...]

C–6 Maintenance and Servi c e Guide Scr ew Listing Phillips M2 .5×6 .0 Sc re w Locations Ta b l e C - 3 Phillips PM2.5×6.0 Screw Color Qty . Length Thread Head Width Black 3 6.0mm 2.5 mm 5.0 mm Where used: 3 screws that secure the SD Card sl ot/infr a red module to the notebook (documented in Section 5.16 ) mm[...]

Sc rew Li st i ng Maintenance and Serv ice Guide C–7 Phillips M2 .5×8. 0 Scr ew L ocations Ta b l e C - 4 Phillips PM2.5×8.0 Screw Color Qty . Length Thread Head Width Black 26 8.0 mm 2.5 mm 5.0 mm Where used: 1 One screw that secures the k eyboar d to the notebook in the memory module/Mini PCI compar tment (documented in Section 5.8 ) 2 Three [...]

C–8 Maintenance and Servi c e Guide Scr ew Listing Phillips M2 .5×8. 0 Scr ew L ocations Ta b l e C - 4 Phillips PM2.5×8.0 Screw (Continued) Color Qty . Length Thread Head Width Black 26 8.0 mm 2.5 mm 5.0 mm Where used: 1 T wo screws that secure the optical driv e to the notebook: one in the memory module/Mini PCI compar tment (documented in Se[...]

Sc rew Li st i ng Maintenance and Serv ice Guide C–9 Phillips M2 .5×8. 0 Scr ew L ocations Ta b l e C - 4 Phillips PM2.5×8.0 Screw (Continued) Color Qty . Length Thread Head Width Black 26 8.0 mm 2.5 mm 5.0 mm Where used: 1 Six screws that secure the k eyboard cov er to the notebook (documented in Section 5.9 ) 2 T wo screws that secure the di [...]

C–10 Maintenance and Servi ce Guide Scr ew Listing Phillips M2 .5×8. 0 Scr ew L ocation Ta b l e C - 4 Phillips PM2.5×8.0 Screw (Continued) Color Qty . Length Thread Head Width Black 26 8.0 mm 2.5 mm 5.0 mm Where used: 2 screws that secure the disp la y assembly to the notebook (documented in Section 5.10 ) mm[...]

Sc rew Li st i ng Maintenance and Serv ice Guide C–11 Phillips M2 .5×8. 0 Scr ew L ocations Ta b l e C - 4 Phillips PM2.5×8.0 Screw (Continued) Color Qty . Length Thread Head Width Black 26 8.0 mm 2.5 mm 5.0 mm Where used: 3 screws that secure the top co ver to the notebook (documented in Section 5.11 ) mm[...]

C–12 Maintenance and Servi ce Guide Scr ew Listing Phillips M2 .5×8. 0 Scr ew L ocation Ta b l e C - 4 Phillips PM2.5×8.0 Screw (Continued) Color Qty . Length Thread Head Width Black 26 8.0 mm 2.5 mm 5.0 mm Where used: 6 screws that secure the system board to the notebook (documented in Section 5.12 ) mm[...]

Sc rew Li st i ng Maintenance and Serv ice Guide C–13 Slotted M1.5×10. 0 Shoulder Scr ew L ocations Ta b l e C - 5 Slotted M1.5×10.0 Shoulder Screw Color Qty . Length Thread Head Width Silver 2 10.0 mm 1.5 mm 3.0 mm Where used: 2 screws that secure the top co ver to the notebook (documented in Section 5.11 ) mm[...]

C–14 Maintenance and Servi ce Guide Scr ew Listing HM5 .0×9 .0 St andoff Location Ta b l e C - 6 HM5.0×9.0 Standoff Color Qty . Length Thread Head Width Silver 4 9.0 mm 2.5 mm 5.0 mm Where used: 4 standoffs that secure the system board to the notebook (documented in Section 5.12 ) mm[...]

Sc rew Li st i ng Maintenance and Serv ice Guide C–15 Phillips M1. 5×12 .0 S pring-Loaded Sh oulder Scr ew Locati on Ta b l e C - 7 PM1.5×12.0 Spring-Loaded Shoulder Screw Color Qty . Length Thread Head Width Silver 4 12.0 mm 1.5 mm 6.5 mm Where used: 4 screws that secure the heat sink to the system board (documented in Section 5.14 ) mm[...]

C–16 Maintenance and Servi ce Guide Scr ew Listing Phillips M1. 5×4.0 Sc re w Locations Ta b l e C - 8 Phillips PM1.5×4.0 Screw Color Qty . Length Thread Head Width Black 6 4.0 mm 1.5 mm 3.5 mm Where used: 6 screws that secure the f ans to the heat sink (documented in Section 5.14 ) mm[...]

Maintenance and Serv ice Guide Index–1 Inde x 1394 connector 1–20 A AC adapter spare part numbers 3–23 specifications 6–8 , 6–9 audio troubleshooting 2–27 audio-in (microphone) jack location 1–20 pin assignments A–5 audio-out (headphone) jack location 1–20 pin assignments A–4 B base enclosure, spare part number 3–12 battery ba[...]

Index–2 Maintenance and Servi ce Guide Index modem jack A–2 RJ-45 (network) jack A–1 S-Video jack A–3 Universal Serial Bus (USB) port A–2 connectors, service considerations 4–2 cursor control keys 1–22 D design overview 1–27 diagnostics configuration information 2–9 test information 2–10 Diagnostics for Windows 2–2 , 2–9 Dig[...]

Index Maintenance and Serv ice Guide Index–3 flowcharts, troubleshooting initial troubleshooting 2–13 no audio 2–27 , 2–28 no network/modem connection 2–32 no OS loading 2–21 no OS loading from CD/DVD drive 2–26 no OS loading from diskette drive 2–25 no OS loading from hard drive 2–22 , 2–23 , 2–24 no power 2–14 , 2–15 , 2[...]

Index–4 Maintenance and Servi ce Guide Index left-side components 1–19 Logo Kit, spare part number 3–23 M mass storage devices, spare part numbers 3–19 media button 1–24 memory map specifications 6–20 memory module removal 5–10 spare part numbers 3–12 , 5–10 memory module/Mini PCI compartment cover illustrated 3–12 , 3–17 loca[...]

Index Maintenance and Serv ice Guide Index–5 P packing precautions 4–4 parallel port location 1–20 pin assignments A–6 password, clearing 1–16 PC Card eject button 1–18 PC Card slot 1–18 personal video recorder illustrated 3–21 , 3–22 spare part number 3–21 personal video recorder cable kit, spare part number 3–21 personal vid[...]

Index–6 Maintenance and Servi ce Guide Index S Screw Kit, spare part number 3–24 screw listing C–1 SD Card slot/infrared module removal 5–41 , 5–42 spare part number 3–12 SD Card slot/infrared module bezel illustrated 3–17 removal 5–42 SD Card slot/infrared module cable disconnecting 5–31 illustrated 3–18 security cable slot 1?[...]

Index Maintenance and Serv ice Guide Index–7 top cover 3–6 wireless LAN antennae 3–16 speakers location 1–18 removal 5–44 specifications AC adapter 6–8 , 6–9 battery pack 6–10 display 6–3 , 6–4 , 6–5 DMA 6–15 DVD+RW/R and CD-RW Combo Drive 6–13 DVD/CD-RW Combo Drive 6–12 DVD-ROM drive 6–14 hard drive 6–6 , 6–7 I/O [...]

Index–8 Maintenance and Servi ce Guide Index V vent 1–20 video troubleshooting 2–18 volume buttons 1–23 W Windows applications key 1–22 Windows logo key 1–22 wireless button 1–24 wireless LAN antennae, spare part number 3–16 wireless LAN card, spare part numbers 3–12 wireless LED 1–24 workstation precautions 4–5[...]