HP (Hewlett-Packard) P2030 manual

HP L as erJet P20 3 0 S er i es Pr int er Us er Guide[...]

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HP LaserJet P2030 Series Printer User Gu ide[...]

Copyright and License © 2008 Copyright Hewlett-Packard Development C ompany, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as a llowed under t he copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth[...]

Table of contents 1 Product basics Product com parison ... ....... ...... ....... ......... ....... ...... ...... ....... ...... ....... ...... ...... ....... ......... ....... .. .... ....... ...... 2 HP LaserJet P2030 Series models ......... ......... ........ ............. ........ ......... ........ ......... ......... .... 2 Product fea tures [...]

Print ..... ....... ...... ....... ...... ...... ...... ....... ......... ....... ...... ...... ....... ...... ....... ..... ....... ...... ..... ........ .. 20 Create and u se printin g presets in Macinto sh ....... ...... ....... ...... ...... ....... .......... .. 20 Resize docum ents or print on a custom paper si ze ... .... .. ... .... .. ... [...]

Cancel a print job ............ ...... ....... ....... ...... ....... ...... ...... ....... ......... ....... ...... ....... ....... ...... .. ........ ...... ..... 48 Stop the current prin t job from the control pa nel ........... ........... ........... ..... ........... ........... .... 48 Stop the current prin t job fro m the sof tware program [...]

10 Solve problems Solve ge neral proble ms .... ................... ............. ............ ............ ............. ............ ............. ...... ...... ........ 76 Troubleshooti ng c hecklist .. ....... ...... ....... ..... ....... ...... ....... ...... ......... ...... ....... ...... ....... ..... ..... 7 6 Factors that affect p roduct [...]

Appendix A S upplies and accessories Order parts, accesso ries, and suppli es .................... ........... .............. ........... ............ ............ ........ .... 108 Order directly from HP ................. ........... ............ ........... ................ ............ ........... ........... 10 8 Order through service or suppor[...]

Material restri ctions .............. ............ .......... ................. ............ ........... ............ .......... ....... . 124 Disposal of wa ste eq uipment b y use rs in p rivate h ouseh olds in the E uropean Union ..... ..... ....... ...... ....... ..... .......... ...... ....... ...... ....... ..... ....... ...... ....... ..... .[...]

1 Product basics ● Product com pari son ● Product f eatures ● Product wal karound ENWW 1[...]

Product compa rison HP LaserJet P2030 Series models HP LaserJet P 2035 printer CE461A HP LaserJet P2035n printer CE462A ● Prints up to 30 pages per m inute (ppm) on Le tter-size paper and 30 ppm on A4-size paper ● Contains 16 megabytes (MB ) of random access memory (RAM). ● HP print cartridge, rated for up to 1,000 pages ● Tray 1 ho lds up [...]

Product fe atures Feature Descripti on Performance ● 266 MHz processor User interface ● 2-button, 6 LED control panel ● Windows® and M acintosh printer driv ers ● Embedded Web server to ac cess su pport and orde r supplies (for network -connected m odels only ) Printer drivers ● Host-based printer drivers for Windows and Macintosh, inclu[...]

Product walk around Front view 1 7 6 3 5 2 4 1 Tray 1 (pull to open) 2 Top output bin 3 Control panel 4 Print-cartridge-door release button 5 On/o ff switch 6 Tray 2 7 Print-cartridge doo r 4 Chapte r 1 P roduct b asics ENWW[...]

Rear view 4 1 2 5 3 1 Jam-release door (pull the green handle to open) 2 Straight-through paper pa th (pull to o pen) 3 Interface ports 4 Power connect ion 5 Slot for a c able-type securit y lock ENWW Product walk around 5[...]

Interface port s Figure 1-1 HP Las erJet P 2035 prin ter 1 2 1 Hi-speed USB 2. 0 port 2 Parallel port Figure 1-2 HP Laser Jet P 2035n p rinter 1 2 1 Hi-speed USB 2. 0 port 2 RJ.45 network port 6 Chapte r 1 P roduct b asics ENWW[...]

Model and ser ial-number l abel location The l abel th at cont ains the model and serial numbers is on the rea r of t he pro duct. ENWW Product walk around 7[...]

8 Chapte r 1 P roduct b asics ENWW[...]

2 Control panel The pr inter c ontro l pane l is co mprised of si x li ghts and two but tons. The lig hts prod uce pattern s tha t identify the print er statu s. 1 7 6 5 4 3 2 1 Jam light : Indicates a jam in the printer 2 Toner li ght : When the print c artridge is low, the Toner light illuminates. When the print cartridge is out of the printer, t[...]

10 Chapter 2 Cont rol p anel ENWW[...]

3 Software for Windows ● Supporte d operating s ystems for Windo ws ● Supporte d printe r driver s for Windo ws ● Priority for print settings ● Change prin ter-drive r settings for Window s ● Remove softw are fo r Wind ows ● Supporte d util ities fo r W indows ● Supporte d network util ities for W indows ● Software for other opera t[...]

Supported o perating s ystems for Windows The prod uct suppo rts the followin g Windo ws oper ating sy stems: ● Windows XP (32-bit and 64 -bit) ● Windows Se rver 2003 (32-bi t and 64-bit) ● Windows 20 00 ● Win dows V ista (32-bi t and 64-bi t) Supported p rinter drivers for W indows The product features a host-bas ed printer driver. The pri[...]

Priority for print settings Chan ges to pr int setti ngs a re prio ritized depend ing on where the change s are made: NOT E: The nam es of c omman ds and dialog box es migh t vary depen ding on your sof tware pr ogra m. ● Page Setu p dialog box : Click Pag e Setu p or a simi lar comm and on the File m enu of th e progra m you are working in to op[...]

Change pri nter-driver settings fo r Windows Change the settings for all print jobs until the software program is closed Change the de fault settings for all print jo bs Change the product configurat ion settings 1. On the File menu in the software program, click Print . 2. Select the driver, and then c lick Properties or Preferences . The steps ca[...]

Supported ut ilities for Wi ndows Status Alerts software The Statu s Alerts sof tware provi des inform ation abou t the current st atus of the prod uct. The s oftware a lso p rovides p op-up alerts when c ertain events o ccur, s uch as an em pty tray or a proble m with the prod uct. T he aler t incl udes informati on ab out solv ing the pr oblem. S[...]

16 Chapter 3 Software for Wind ows ENWW[...]

4 Use the product with Macintosh ● Software for Macintos h ● Use featur es in t he Ma cintos h print er dri ver ENWW 17[...]

Software for Macintosh Supported operating systems for Macintosh The pr oduct suppo rts the fo llowin g Mac intos h ope rating system s: ● Mac OS X V10.3, V1 0.4, V10.5, and later NOT E: For Ma c OS X V10.4 an d late r, PP C and Intel® Core™ P rocessor Macs ar e s upport ed. Change printer-driver settin gs for Macintosh Change the settings for[...]

Software for Macintosh computers HP Printer Ut ility Use the HP Printe r Utility to set up product featu res that are not avail able in the pr inter driv er. You ca n use the HP Prin ter Utility w hen the prod uct uses a uni vers al ser ial bu s (U SB) cable or is connec ted to a TCP/IP-bas ed network . Open the H P Printe r Utility Mac OS X V10.3 [...]

Use features in th e Macintosh p rinter d river Print Create and use printing presets in Macintosh Use pr inting presets to sav e the cur rent pr inter d river settin gs fo r reus e. Create a prin ting prese t 1. On the File men u, clic k Pri nt . 2. Select t he dr iver. 3. Select the print settings . 4. In the Pre sets box, cl ick Save As... , and[...]

Use wate rmark s A water mark i s a noti ce, s uch as “Confid ential ,” tha t is p rinted i n the b ackgrou nd of eac h page of a docum ent. 1. On the File me nu, click Pri nt . 2. Open the Wate rma rks me nu. 3. Next to Mode , select the type of waterma rk to use. Select Wate rmark to prin t a semi -transpa rent message . Select Over lay to pr[...]

Print on both sides of the page (duplex printing) Print on bot h sides manually 1. Insert eno ugh pap er into on e of the trays to accom modate the print job. I f you are l oading s pecia l paper su ch as lette rhead, load it in one of the follo wing wa ys: ● For Tray 1, l oad the le tterhead pa per face-up wi th the top edg e feeding into the pr[...]

5 Connectivity ● USB and para llel co nnecti ons ● Network c onfigu ration ENWW 23[...]

USB and pa rallel connecti ons 1. Insert th e software i nstall ation CD into th e compute r CD-ROM drive. 2. If the ins tallation progr am does not st art autom atically , brows e the C D cont ents and run the SETU P.E XE fil e. 3. Follow the o n-scre en inst ructi ons. NOTE: During the in stalla tion, ther e is a prompt to plug in the paralle l o[...]

Network conf iguration You mi ght ne ed to c onfigu re cert ain ne twork pa ramete rs on th e pro duct. You can configur e the se parame ters from the em bedded We b server. See Embed ded Web serv er on page 57 . Supported netwo rk protocols The p roduct s upports the TC P/IP netwo rk prot ocol. It is t he most wi dely used and accep ted netw orkin[...]

Service name Descripti on BOOTP (bootstrap protocol) For Automatic IP address assignme nt. BOOTP server provides the product with an IP address. Requires administrator to input t he product MAC hardware address on BOOTP server in order for pro duct to obtain a n IP address from that server. Auto IP For Automatic IP address assignment. If neither a [...]

Set or change the network password Use the embed ded W eb se rver to set a network passw ord or chang e an e xisting passwor d. 1. Open the embed ded Web serv er and click the Networking tab. 2. In the lef t-sid e pane , cli ck the P assw ord butto n. NOTE: If a p assword has pre viously been set, y ou are pr ompted t o type th e passwor d. Type t [...]

28 Chapter 5 Connectivi ty ENWW[...]

6 Paper and print media ● Understa nd paper and print media us e ● Supporte d paper and print m edia size s ● Custom pa per sizes ● Supporte d paper a nd pr int m edia types ● Tray and bin cap acity ● Special paper or pr int m edia gui delin es ● Load trays ● Conf igur e tray s ● Use paper output options ENWW 29[...]

Understand pa per and print me dia use This pr oduct sup ports a variet y of pa per an d other pr int me dia in a ccordance w ith the g uideli nes in this user g uide. Paper or print m edia that doe s not me et thes e guid elines m ight c ause the followi ng pro blems: ● Poor prin t quality ● Increase d jams ● Prematur e wear on the prod uct,[...]

Supported p aper and print media siz es This product suppo rts a numbe r of pape r si zes, and it adapts to var ious media. NOT E: To obtai n best r esult s, sel ect the co rrec t paper si ze and type in the prin ter driv er before pri nting. Table 6 -1 Supported paper and print medi a sizes Size and dime nsions Tray 1 Tray 2 Lette r 216 x 279 m m [...]

Size and dimensi ons Tray 1 Tray 2 176 x 250 m m (6.7 x 9.8 inches) Envelope C5 ISO 162 x 229 mm (6.93 x 9.84 inches) Envelope DL ISO 110 x 220 mm (4.33 x 8.66 inches) Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Custom 76 x 127 mm to 216 x 356 mm (3.0 x 5.0 inch es to 8.5 x 14 inches) Custom pape r sizes This p roduct sup ports a variety of cus[...]

Supported p aper and print media typ es For a comple te lis t of s pecif ic HP-b rand paper that thi s produ ct su pports , go to www.h p.com/ su pport / ljp203 0ser ies . Paper type (printer driver) Tray 1 Tray 2 Plain Paper Light 60–74 g /m 2 Midweight (96–1 10 g/m 2 ) Heavy (111–130 g/m 2 ) Extra Heavy (131–175 g/ m 2 ) Transparency Labe[...]

Tray and bin capac ity Tray or bi n Paper type Specifications Quantity Tray 1 Paper Range: 60 g/m 2 (16 lb) bond to 200 g/m 2 (54 lb) bond Maximum stack height: 5 mm (0.3 inch) Equivalent to 50 she ets of 75 g/ m 2 (20 lb) bond Envelopes Less than 60 g/m 2 (16 lb) bond to 90 g/m 2 (24 lb) bond Up to 10 enve lopes Labels Maximum 0.23 mm (0.009 inch)[...]

Special pa per or print media gui delines This produ ct suppo rts printi ng on special me dia. Use the followi ng guidelin es to obtai n satisf actory resul ts. W hen usin g specia l pap er or print m edia, b e sure to set the type a nd size in you r print driver to obtain the bes t print results . CAUTION: HP L aserJ et print ers use fusers to bon[...]

Load trays Paper orientation for load ing trays If you are us ing p aper that r equires a spe cific o rienta tion, l oad it accord ing to the i nform ation in the followi ng table. Tray Sing le-sid ed prin ting Env elope p rinti ng Tray 1 Face-up Top edge leading into the pro duct Front of e nvelope face-up Short edge with postage leading into the [...]

Tray 1 Tray 1 is acc essed from the fron t of the printer. Media guides ensure that the medi a is correc tly fed int o the pri nter and that the pri nt is not skew ed (cro oked o n the media ). Whe n loadi ng medi a, adjust th e media guides to match th e width o f the medi a that yo u are using. ENWW Load trays 37[...]

Tray 2 Media gui des ensur e that the med ia feeds cor rectly into the printer and that the print is not sk ewed. Tray 2 has side and re ar medi a guid es. W hen lo ading media, adjust t he media gui des to match th e leng th and w idth of the media that y ou are using. NOT E: When you add new media, make sur e that y ou remov e all of the media fr[...]

Manual feed You ca n use manual fe ed whe n pri nting m ixed me dia. For exampl e, you can use manu al feed to pr int an envel ope, the n a letter , then an envelope, a nd so on . Load envel opes in Tray 1 and lo ad letterhe ad into Tray 2. To print usin g manual feed, open the printer Propertie s or Printer Set up, and then select Manual Feed (tra[...]

Use pape r output o ptions The produ ct has t wo ou tput locati ons: th e top (stan dard) ou tput bin and the str aight-th rough paper pa th (rear outp ut). Print to the top (stand ard) output bin The top o utput bin collects paper fac e-down , and in the correct orde r. The top outp ut bin sho uld be use d for mos t print j obs, incl uding tr ansp[...]

Print to the straight-thr ough paper path (rear outpu t) The produc t alway s uses the strai ght-th rough pa per path if it is open. Pap er exits fac e-up, with the las t page on top ( revers e order ). Printi ng from Tray 1 to the re ar output pr ovides th e straight est path. Openin g the stra ight-t hrough paper path might im prove perf orman ce[...]

42 Chapter 6 Pap er and p rint med ia ENWW[...]

7 Use product features ● EconoMo de ● Quiet m ode ENWW 43[...]

EconoMode This pr oduct has an E conoM ode op tion for printi ng drafts of do cumen ts. Us ing EconoMod e ca n use less toner and decr ease the co st per p age. Ho wever, us ing E conoMod e can also reduce pri nt qualit y. HP does n ot recomm end full -time use of E conoMode. If Econo Mode is use d full-tim e, the toner supply might o utlast the me[...]

Quiet mode This pr oduct has a qu iet mo de that redu ces n oise dur ing p rinting. When quiet mod e is turned on , the produc t prints at a slower speed . Follo w these s teps to enab le qui et mo de. Windows 1. Open the printer-driver Properties screen, and then c lick the Device Settings tab. For instructions, see the third column of the table i[...]

46 Chapter 7 Us e produc t featu res ENWW[...]

8 Print tasks ● Canc el a pri nt job ● Use featur es in t he Wi ndows printer drive r ENWW 47[...]

Cancel a pr int jo b You can sto p a print reque st by using the co ntrol panel or by using the so ftware program. For instru ctions about how to stop a pr int r equest from a comput er on a netw ork, se e the o nline Hel p for the s pecific network software. NOT E: It can take so me time for all pri nting to cl ear after you have can celed a print[...]

Use feat ures in the Win dows pr inter driv er Open the printer driver How do I Steps to perform Open the printer driv er On the File menu in the software progra m, click Print . Select the printer, and then click Properties or Preferences . Get help for any pr inting option Click the ? symbol in the upper-right corner of the printer driver, and th[...]

Set paper and quality op tions To perfor m the follo wing ta sks, op en the print er dr iver an d click the Paper/Quality tab. How do I S teps to perform Select a page size Select a size from the Si ze is drop-down list. Select a custom page size a) Click Custom . The Custom Paper Si ze dialog box opens. b) Type a name for the cust om size, specify[...]

Set documen t finishing o ptions To per form the follo wing t asks , open the prin ter dr iver a nd cl ick the Finishing tab. How do I Steps to perform Print on both sides (Duplex) using the top output bin 1. Click Print On Both Sides (Manually) . If you will bind the document along the top edge, click Flip P age s Up . 2. Close the straight-throug[...]

How do I S teps to perform 6. Return the stack to Tray 1 with the printed side dow n and the top edge toward the product. 7. Press the Go button to print s ide two. Print a booklet a) Click Print on both sides . b) In th e Bookl et Printi ng drop- down list, click Left Ed ge Binding or Right E dge Binding . The Pages per Sheet option automatically [...]

Set advanced printing op tions To per form the follo wing t asks , open the prin ter dr iver a nd cl ick the Adva nced tab. How do I Steps to perform Change the number of copies that are printed NOTE: If the software pr ogram that you are using does n ot provide a way to print a particular number of copies, you can change the number of copies in th[...]

54 Chapter 8 Prin t task s ENWW[...]

9 Manage and maintain the product ● Print the info rmati on pages ● Manage a netw ork product ● Lock the prod uct ● Manage suppli es ● Replace su pplies and part s ● Clean the prod uct ENWW 55[...]

Print the informati on pages You can pri nt the following informa tion page s. Demo page The Demo page conta ins exampl es of text and graph ics. To print a D emo page, do one of the follo wing: ● Press the Go button when the pr inter Rea dy light is on and no othe r jobs are pri nting. ● Select it from the Print Information Pages drop-down li [...]

Manage a network prod uct Embedded Web server The em bedded Web se rver al lows you t o vie w produc t and n etwork s tatus and to ma nage p rinting functio ns from yo ur computer . Use the embedded Web serv er for the follo wing tasks : ● View produ ct status inform ation ● Determin e the r emain ing life on al l sup plies an d orde r new ones[...]

Settings tab This tab allow s you to configur e the product fro m your co mputer . If this product i s networ ked, consu lt with the networ k admin istrat or before cha nging settin gs on this tab. Networking tab This tab allow s the networ k administrat or to control net work-r elated se ttings for the pr oduct whe n it is connec ted to an IP-base[...]

Lock th e produc t The prod uct ha s a s lot that you c an us e to att ach a ca ble-t ype sec urity l ock. ENWW Lock the pro duct 59[...]

Manage supplies Using, sto ring, and moni toring the pri nt cartrid ge can hel p ensure hig h-qualit y output. Supplies life For info rmati on regardin g speci fic pr oduct yi eld, see w ww.hp.com/ g o/learna bouts upplies .com . To order supp lies, s ee Su pplies and accessor ies on page 107 . Manage the p rint cartridge Prin t-cart rid ge st orag[...]

Your pri nt cartrid ge might not be a genuine HP print cart ridge if you notice the fo llowing: ● You are experie ncing a high number of probl ems with the print cart ridge. ● The cartr idge do es not look li ke it usu ally doe s (for ex ample, the orange pull tab is missing, or the packagin g diff ers from HP packaging ). ENWW Manage suppl ies[...]

Replace su pplies and parts Supply replacem ent guidelines Keep th e foll owing g uidel ines in mind w hen s etting up the pr oduct . ● Sufficien t spac e is r equired above and i n the f ront o f the product for rem oving suppli es. ● The produc t shou ld be locat ed on a flat, s turdy s urface. NOT E: Hewlett -Packa rd recom mends the u se of[...]

3. Reinsert the pr int car tridge i nto the product , and then c lose th e pri nt-car tridge door. If th e print is still l ight, ins tall a new pri nt cartrid ge. Change the print cartridg e When a prin t cartri dge ap proaches the en d of use ful lif e, you are promp ted to orde r a re place ment. You can con tin ue printin g with th e curr ent c[...]

3. Grasp both sid es of the p rint ca rtrid ge and dist ribute the toner by g ently ro cking the pr int car tridg e. CAUTION: Do no t touch th e shut ter or t he sur face of the roller. 4. Bend the tab on the l eft sid e of the ca rtridge un til the ta b breaks l oose. Pull the tab un til all the tap e is removed from the cartridg e. Place the tab [...]

Clean the prod uct Clean t he outs ide o f the p rinter w ith a clean, damp cloth whe n nec essary . CAUTION: Do no t use ammon ia-based cleaner s on or arou nd the printer. During the prin ting p rocess , paper , toner, and du st pa rticles can accumu late i nside t he pr inter. Over time , this b uildup can cause p rint qualit y probl ems, such a[...]

3. Replace the pri nt car tridge , and close the pr int-car trid ge door. 4. Reconnect the po wer cor d, and turn the produ ct on. 66 Chapter 9 Man age and m aintai n the pro duct ENWW[...]

Clean the paper path If you are exper iencing ton er speck s or dots on the prin touts, cl ean the printe r media path. Thi s process uses a transpa rency to remove dust and toner from th e medi a path. Do not us e bon d or rou gh pap er. NOT E: For be st re sults use a s heet o f transp arenc y. If you do no t have any transpar enci es, you can us[...]

Clean the Tray 1 pickup roller If the produc t is hav ing troub le pi cking up paper from T ray 1, foll ow thes e instr ucti ons. 1. Turn the produc t off, d isconnec t the power co rd, an d wait for th e produc t to c ool. 2. Push the button to open the print-ca rtridge doo r, and then rem ove the prin t cartr idge. CAUTION: Do not to uch t he bla[...]

4. Press the two black r etain ing tab s outw ard unti l the p ickup r oller i s rele ased fr om it s se at. 5. Remove th e picku p roller f rom the produ ct. 6. Dab a lin t-fre e cloth i n wate r, and scrub the rol ler. NOTE: Do n ot touch t he sur face of the ro ller with b are fi ngers. 7. Using a dry, lint-fre e clo th, wip e the p ickup rol le[...]

8. Allow the pickup roller to d ry comple tely. 9. Line up the b lack ret ain ing tabs in the pr oduct with th e grooves in the pi ckup rol ler, and the n press the pickup ro ller int o the pickup rol ler seat unti l the retai ning tabs click. 10. Close the pi ckup rol ler co ver. 11. Reinstall the print cartr idge, and cl ose t he print-c artridg [...]

12. Reconnect th e power c ord, and turn the prod uct on . ENWW Clean the pro duct 71[...]

Clean the Tray 2 pickup roller If the produc t is hav ing troub le pi cking up paper from T ray 2, foll ow thes e instr ucti ons. 1. Turn the produc t off, d isconnec t the power co rd an d wait for th e produc t to cool . 2. Remove Tray 2. 3. Inside the empty tr ay slot , loca te the pickup rolle r on the top side, ne ar the front of the pr oduct [...]

4. Dab a lint-fr ee clot h in water, and then scrub the rolle r as you rota te it toward the back of the pro duct. NOTE: Do n ot touch t he sur face of the ro ller with b are fi ngers. 5. Using a dry, lint-fre e clo th, wip e the p ickup rol ler t o remov e loo sened dirt . 6. Allow the pickup roller to d ry compl etely. 7. Replace Tray 2. ENWW Cle[...]

8. Reconnect the po wer cor d, and turn the produ ct on. 74 Chapter 9 Man age and m aintai n the pro duct ENWW[...]

10 Solve p roblems ● Solve g enera l pr oblem s ● Resto re fact ory set tings ● Stat us-li ght p attern s ● Status -alert messa ges ● Jams ● Solve pr int-qu ality problems ● Solve per formanc e probl ems ● Solve co nnecti vity p roble ms ● Solve c ommon Windows problem s ● Sol ve common Macint osh pr oblems ● Solve L inux prob[...]

Solve ge neral proble ms If the product is n ot re sponding correctly, c omple te the ste ps in th e foll owing checklist, in order. If th e produc t does no t pass a ste p, follo w the corres ponding troubl eshooting sugges tions. If a step resolves the pro blem, you can st op without perfor ming the other steps o n the chec klist. Troubleshooting[...]

8. Verify that y ou hav e instal led the printer drive r for thi s produ ct. Che ck the p rogram to m ake s ure that you are usin g the printer dr iver for this pr oduct. 9. Print a sho rt documen t fro m a different program tha t has wor ked in the past. If this solution works , then the pr oblem is with the pr ogra m you ar e using . If thi s so [...]

Status-light patterns Table 10- 1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 10- 2 Control-panel li ght messages Ligh t sta tus State of the printer Action Initia lizati on/Start up While in the Startup state, t he Go, Ready, and Attention lights cycle (at the rat[...]

Ligh t sta tus State of the printer Action Ready The printer is ready with no job activity. To print a Configuration page, press and hold the Go button for 5 sec onds while the device R eady light is on and no other jobs are print ing. Processing Data The printer is processing or receiving data. To cancel the current job, press the Cancel button . [...]

Ligh t sta tus State of the printer Action Manual F eed or Co ntinuable Erro r This state can be reached in the following circumst ances: ● Manual feed ● General continuable error ● Memory configu ration error ● Personality/Job related error To recover from the erro r and pr int whatever dat a is possib le, press t he Go button. If the reco[...]

Ligh t sta tus State of the printer Action Fatal Error ● Turn off the printer, wait 10 seconds, and t urn on the printer. ● If you are una ble to r esolve the problem, contact HP. See Customer support on page 117 . Tone r L ow The Go, Ready, and Attention lights a ct independently of the Toner L ow state. Order a new print cartridge and have it[...]

Ligh t sta tus State of the printer Action Toner Missing The print cartridge has been removed from the printer. Reinsert the print cartridge in the printer. Jam Clear the jam. See Clear jams on page 87 . Table 10-2 Control-panel light m essages (continue d) 82 Chapter 10 Solve probl ems ENWW[...]

Ligh t sta tus State of the printer Action Paper O ut Load paper or other media. Paper Mount The loaded paper or other media is not supported. Load acceptab le paper or other media. See Paper and print media on page 29 . Press the Go button to override the condition. Table 10-2 Con trol-panel lig ht messages (continue d) ENWW Status-lig ht patterns[...]

Status-alert messa ges Status- alert m essages appe ar on the comput er scree n when the p roduct h as cert ain problem s. Use th e inform ation in the followi ng table to so lve these pr oblems. Alert message Description Recommended act ion 10.XX XX Supply memory er ror The e-label for t he print cart ridge cannot b e read or is missing. ● Reins[...]

Alert message Description Recom mended action Manual feed The product is set for manual feed mode. Load the correct paper into the tray, and then press the Go button to clear the message. Non-HP black cartridge A new, no n-HP supply has been installed. This message appears until an HP supply is installed or yo u press the Go bu tton . If you believ[...]

Jams Common causes of jams Many j ams are caused by usin g pape r that does not me et HP specif ications . For compl ete p aper specif ications for all HP Laser Jet prod ucts, see the H P Laser Jet Pr inter Family Prin t Media Guide . This guide i s av ailable a t w ww.hp.com/ suppo rt/ljpap ergu ide . The pr oduc t is jam med . 1 Cause Soluti on T[...]

Jam locations Jams can o ccur at the follo wing l ocations in th e produ ct. 1 3 2 1 Internal areas 2 Input trays 3 Output bins Clear jams When c learing jams, b e car eful not to tear jamme d pape r. If a small piece of pap er rema ins in th e pro duct, it cou ld ca use a dditio nal j ams. CAUTION: Befor e clearin g jams, turn the pro duct off and[...]

2. If jammed paper is vis ible, grasp i t with both h ands and slowl y pull i t out of the produc t. 3. Replace the pr int-car tridge, and close the pr int-car tridge door . 4. If no paper was jamm ed insid e the p rint-ca rtri dge do or, op en the jam-rel ease door at the back o f the product . 88 Chapter 10 Solve probl ems ENWW[...]

5. If jammed paper is visible, gras p it with both hands and sl owly pul l it out of the product. 6. Close the jam-r eleas e door. Input trays Tray 1 1. Push the button to ope n the print-ca rtri dge door, and then remove the print ca rtridge. CAUTION: To prev ent dam age, do n ot expose the p rint car tridge to light. Cover it with a piece of pape[...]

2. Lift the Tray 1 rolle r co ver, gra sp th e jammed paper , and slo wly p ull i t out o f the p roduct. 3. Replace the pr int-car tridge, and close the pr int-car tridge door . Tray 2 1. Open the tray. 90 Chapter 10 Solve probl ems ENWW[...]

2. With both hands , grasp the jamme d paper and slowly pull it out of the pr oduct. 3. Clos e the t ray. 4. If no jam med pa per is visi ble in th e tray area, o pen the print- cartrid ge door , remov e the print cartrid ge, and pull do wn the upper media guide . With bo th hand s, gr asp t he jammed paper and slowly pull it o ut of t he pro duct.[...]

5. Replace the pr int-car tridge, and close the pr int-car tridge door . Output bins CAUTION: To avoid da maging the produc t, do not attem pt to clear a jam i n the to p outpu t bin b y pullin g the pape r str aight out. 1. At the back of the product, open the jam- release do or. 2. With both hands, grasp the jamme d paper and sl owly pull it out [...]

3. Close the jam-r eleas e door. ENWW Jams 93[...]

Solve prin t-quality proble ms You can pre vent most pri nt-quali ty problem s by foll owing the se guideli nes. ● Configu re the tray s for the cor rect pap er-type setting. See Conf igur e tray s on pa ge 39 . ● Use paper that meets HP sp ecifica tions. See Pape r and prin t media o n page 29 . ● Clean the produ ct as necess ary. See Clea n[...]

Adjust print densi ty You ca n res olve s ome prin t-qual ity p roblems by a djusti ng the print densit y to make the o verall prin ting lighter or darker . Windows 1. Open the printer-driver Properties screen, and then c lick the Device Settings tab. For instructions, see the third column of the table in Change printer-driv er sett ings for Window[...]

Image defect examples This secti on provid es infor mation about iden tifying and correcting pr int defect s. NOT E: If these ste ps do not correc t the problem, conta ct an HP-autho rize d dealer or se rvice repr esentati ve. Light print or faded ● The print cartridge is nearing end of life. ● Redistribute the toner to extend the life. ● The[...]

Vertica l lines The photosensitive drum inside the print cartridge has proba bly been scratched. Install a new HP print cartridge. Gray background ● Change the media to a l igh ter basis weight. ● Check the printer's environment. Very dry (low humidity) conditions can increase the amount of background shading. ● The density setting might[...]

Vertical repetitive de fects ● The print cartridge migh t be damaged. If a repetitiv e mark occurs at the same spot on the page, i n stall a new HP print cartridge. ● The internal parts might hav e toner on them. If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages. ● In your pr[...]

lower fuser temperature, such as transparenc ies or light media. Wrin kles or creas es ● Make sure that media is loaded properly. ● Check the media t ype and quality . ● Open the straight-through output door and try printing straight through. ● Turn over the stack o f media in the tray. Also, try rotating the media 180° in the input tray. [...]

Solve performa nce problems Proble m Cause Soluti on Pages print but are t otally blank. The sealing tape might still be in the print cartridges. Verify that the s ealing tape has been completely re moved from the print cartridge s. The document mi ght contain blan k pages. Check the document that you are printing to see if content appears on all o[...]

Solve co nnectivity problem s Solve direct-connect problems If you have connec ted the pr oduc t directl y to a compute r, c heck the cabl e. ● Verify that the cabl e is co nnecte d to th e compute r and to the product. ● Verify that the cable is not longer than 2 meters (6 fee t). Replac e the cable if necessar y. ● Verify that the cable is [...]

Check your sys tem for proper networ k operatin g syste m setup. 8. Is your protoc ol enabl ed? Check the s tatus of you r protoco l on the Co nfigurati on page. You can also use th e embedde d Web server to chec k the status of oth er proto cols. S ee Em bedded Web se rver on pa ge 57 . 9. Does the produc t appe ar in HP Web Jetadmin or o ther man[...]

Solve co mmon Wind ows pr oble ms Error message: "General Protection Fau ltException OE" "Spool 32" "Illegal Operation" Cause Soluti on Close all software programs, restart Windows, and try again. Select a different printer driver. You can usually do this from a software pro gram. Delete all temp files f rom the Temp s[...]

Solve co mmon Macin tosh p roblems NOT E: Setup for USB and IP pr inting is perf ormed through the Des ktop Printer Utility. The produc t will not appear in the Ch ooser. The printer driver is not listed i n Print Center. Cause Soluti on The product software might not have been installed or was installed incorrectly. Make sure that the PPD file is [...]

The printer driver does not automatically set up your selected product in Print Center. Cause Soluti on The product might not be ready. Make sure that the cables are connected correctly, the product is on, and the read y light is on. If you are conne cting through a USB or Ethernet hub, try conn ecting directly to the comput er or use a dif ferent [...]

When connected with a USB cable, the product does not appear in the Macintosh Print Center after the driver is selected. Cause Soluti on This problem is caus ed by either a software or a har dware component. Software problem-solving ● Check that your Macintosh supports USB. ● Verify that you are using a Macintosh operating system that this prod[...]

A Supplies and accessories ● Order pa rts, acces sor ies, and sup plies ● Part nu mbers ENWW 107[...]

Order par ts, accesso ries, a nd sup plies Sever al method s are avail able for ord ering parts, supp lies, an d acces sories . Order directly fro m HP You ca n obtai n the following items direct ly from HP: ● Replacement parts: To order replac ement parts in the U.S ., go to www.hp.c om/ go/h pparts . Outside the Unit ed St ates, ord er pa rts b[...]

Part numbers The fol lowing lis t of access ories wa s curren t at the tim e of printin g. Order ing inform ation an d availabi lity of the a ccesso ries might chang e dur ing the l ife of the p roduct. Print cartridges Item Description Part n umber HP LaserJet print cartridge Standard-capacity cart ridge CE505A Cables and interfaces Item Descripti[...]

110 Appendix A Supplies and acc essories EN WW[...]

B Service and support ● Hewlett -Packard limi ted warr anty s tatemen t ● Print cart ridge lim ited war ranty sta tement ● End User Lic ense Agre ement ● Custom er self- repai r warrant y ser vice ● Customer support ● HP maintena nce agr eements ENWW 111[...]

Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P2035, P2035n One year from date of purcha se HP war rants t o you, the en d-user custo mer, that HP ha rdwar e and acc essori es wi ll be fr ee from defects in materi als and work manship afte r the date of pur chase, for the period spec ified above. If [...]

Print cartridge limite d warranty sta tement This HP prod uct is w arran ted to be free from d efects i n materi als a nd wo rkmansh ip. This war ranty d oes n ot apply to pro ducts that (a) have been r efill ed, refu rbis hed, rem anufac tured or tamp ered with in an y way , (b) e xperi ence pr oblems r esult ing f rom mis use, im prope r st orage[...]

End User Li cense Ag reeme nt PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreem ent (“EU LA”) is a contr act betwe en (a) yo u (eithe r an indiv idual or the entity you re prese nt) and (b) He wlett-Pac kard C ompany (“HP”) that go vern s your use of the s oftwar e produc t (“So ftware”) . This EULA [...]

Softwar e will a gree to this E ULA. U pon trans fer of th e HP S oftware, y our li cense is auto maticall y term inate d. b. Rest rictio ns. You may not ren t, lease or lend the HP Software or Us e the HP Sof tware for co mmercia l time sharing or bureau u se. Y ou ma y no t sublic ense, assign o r oth erwis e tran sfer the HP So ftware ex cept as[...]

Customer s elf-repair warr anty serv ice HP pro ducts ar e design ed wit h many Cust omer Self R epair ( CSR) parts to minim ize rep air time a nd allow for grea ter flexib ility in perfor ming d efective p art s replac ement. If during the diagno sis peri od, HP identifi es tha t the repa ir can be acco mplished by the u se of a C SR part, HP will[...]

Customer supp ort Get telephone support, free during y our warranty period, for your country/region Have the p roduct name, s erial number, dat e of purchas e, and problem description ready. Country/region pho ne numbers are on the flyer that was in the box with your product or at www.hp.com/ support/ . Get 24-hour Internet support www.hp.com/ supp[...]

HP maintena nce ag reem ents HP has seve ral t ypes of mainte nance agreemen ts that meet a wide range of s upport needs. Mainten ance a greements are not pa rt of the st andard warran ty. Su pport serv ices may var y by area. Check with y our loc al HP de aler to determ ine the servi ces av ailable to yo u. On-site service agreements To prov ide y[...]

C Specifications ● Physic al specifi cation s ● Power c onsumpti on an d acous tic e mission s ● Operating e nvironm ent ENWW 119[...]

Physical sp ecifications Table C-1 Pr oduct dimensions an d weights Product m odel Height Dep th Width Weight HP LaserJet P 2030 Series pr inter 256 mm (10.1 in) 368 mm (14.5 in) 360 mm (14.2 in) 9.9 kg ( 21.8 lb) Table C-2 Pr oduct dimensions wi th all doors and trays fully opene d Product m odel Height Depth Wi dth HP LaserJet P 2030 Series pr in[...]

D Regulatory information ● FCC regul ations ● Environ mental produc t stewa rdship pr ogram ● Decl arati on of co nform ity ● Safety stateme nts ENWW 121[...]

FCC regulations This equ ipment has be en tested and foun d to c omply wi th the l imits for a Cla ss B di gital d evice, pu rsuant to Part 15 of the FCC rules. Thes e limit s are design ed to provide reasonabl e protec tion agains t harmful interfe rence in a re siden tial i nstallati on. T his eq uipmen t gene rates, u ses, and can radi ate radi [...]

Environm ental prod uct stewards hip program Protecting the enviro nment Hewlett- Pack ard Comp any i s commi tted to provid ing q uality produc ts in an env ironmen tally soun d manner . This product has been desig ned wit h sever al attribu tes to m inim ize impac ts on our environ ment. Ozone productio n This produ ct gener ates no app reci able[...]

Return and recycling instru ctions Unit ed Sta tes and Puer to Rico The en close d labe l in th e HP L aserJ et tone r ca rtridge box is for the re turn an d recycli ng of o ne or m ore HP Laser Jet print cartri dges afte r use. Pl ease follow the applic able instr ucti ons below. Multiple returns (more than one cartridge) 1. Package each HP Las er[...]

Disposal of waste equipment by u sers in private household s in the European Unio n This symbol on t he product or on its packaging indicat e s that this produc t must not be disposed of with your other household waste. In stead, it is your res ponsibility to dispose of your w aste equipment by handing it over to a designat ed collection point for [...]

Declarati on of confo rmity Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1, Do C#: BOISB -0801-00-rel.1.0 Manufact urer's Name: Hewlett-Packard Compa ny Manufacturer's Address: 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Produc t Name: HP LaserJet P2030 [...]

Safety s tatemen ts Laser safety The Center for Devic es and Rad iologica l Healt h (CDRH) of the U.S. Fo od and Dr ug Adminis tration ha s implem ented r egula tions for laser product s ma nufactu red sin ce Augu st 1, 1976. Compl iance is mand atory for produc ts ma rkete d in the United States . The devi ce is certi fied as a “Clas s 1” la s[...]

Laser statement for Finland Luokan 1 lase rlai te Klass 1 Laser Appar at HP Laser Jet P2035, P20 35n, las erkirjoit in on käyttäj än kanna lta turv allinen lu okan 1 las erlaite . Norm aaliss a käyt össä k irjoitti men suoja kotelo inti estää laser säteen pääsy n lai tteen ulkop uolelle. Laitt een tu rvallis uusluok ka o n määri tetty [...]

Substances Table (Chin a) ENWW Safety statem ents 129[...]

130 Appendix D Regulator y in formation ENWW[...]

Index A A6-siz e paper loa din g 38 access ibil ity fe atures 3 access ories ordering 10 8 part numbers 109 acousti c specifi cation s 120 adva nced prin ting opti ons Windows 53 alternat ive lett erhead mode 5 3 anticoun terfei t supplie s 60 B batterie s includ ed 124 bins, o utput capacit y 34 locatin g 4 sele ctin g 40 blank pag es troubles hoo[...]

Embed ded Web Se rver (E WS) Information tab 57 Networking tab 58 order su pplies 5 8 product suppo rt 58 securi ty 58 Se ttin gs ta b 58 using 57 end-o f-lif e disp osal 12 4 engin e commu nicat ion error messa ge 84 enve lopes loading or ientat ion 36 output bin, selectin g 41 env ironm ent for the pr oduct problem -sol ving 94 specifi cati ons 1[...]

N n-up p rinting Windows 51 network IP address confi guration 27 link spee d setting s 27 passwor d, chan ging 27 passwor d, setting 27 port, setting up 26 product dis covery 25 protocol s supported 25 settin gs, chang ing 26 sett ings, view ing 2 6 network port suppo rted 3 Networki ng tab (embedd ed Web serve r) 58 networks con figurin g 25 next-[...]

printer inform ation pages Configu ration page 56 Demo page 56 Supplies Statu s page 56 printin g booklets 5 2 Configu ration page 56 connect t o a ne twork 26 Demo page 56 manual fe ed 39 Supplies Statu s page 56 troubles hooti ng 100 priori ty, set tin gs 13 problem -so lvin g environ ment 94 EPS fil es 10 5 Li nux 106 Macintos h problem s 104 ou[...]

tech nical su pport Linux 106 online 1 17 repacki ng produc t 118 temperat ure spe cificati ons 1 20 toner lo ose tone r 97 low 96 redistr ibut ing 62 scatter outli ne 99 smea r 97 specks 67, 96 toner cartri dges. See print cartridges top outpu t bin capacit y 34 locatin g 4 paper j ams 92 printing to 40 transp aren cies output bin 40 Tray 1 capaci[...]

136 Ind ex ENWW[...]

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