HP (Hewlett-Packard) tc3100 manual

HP Tow er Server tc3100 Operations and Maintenance Guide Online Ver s ion: 1 .1 December 2 0 02[...]

ii Notice The information contained in this docu ment is subject to change without notice. Hewlett-Pa ckard makes no w arranty of any kind with rega rd to this m aterial, inclu ding, but not limited to, the implied warranties o f mercha ntability and fitness fo r a particular purpose . Hewlett- Packard shall not be liable f or errors contained h er[...]

iii Contents 1 Controls and Indicators ......................................................................................................................... 1 Front Panel .................................................................................................................... ........................... 1 Additional C ontrols an d In[...]

Contents iv Upgrading th e Firmware ......................................................................................................... ............ 32 Reinstal ling th e NOS ........................................................................................................... ............... 32 Access ory Boards ........................[...]

Contents v 'Operating System Not Found' Message Appears ................................................................. . ............... 68 Server Stops or Hangs While Starting Up ......................................................................... . .................... 69 Power Pr o b l e m s ................ ...................[...]

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1 1 Contr ols and Indicators This chapt er describes th e controls, port s, and in dicators on t he fron t and rear of th e HP Server tc3100. Front Panel The front pan el of the H P Server tc3100 prov ides th e controls an d indicators commonly used w hen operating the se rver. See Figu re 1-1 and Figu re 1-2. Table 1- 1 describe s the LED indicato[...]

Controls and Indicators 2 Table 1-1. Contro l Panel S witches and In dicators Control/Indicator Description Power On/Off/Sleep Button The power sw itch turns the HP server pow er On or Off . If sleep states are available, it also transitions betw een Power On and sleep s tates. Sleep stat es are NOS dependent and only av ailable if your NOS s uppor[...]

Controls and Indicators 3 Table 1-2. Backup Tape Driv e LED Codes Left LED Right LED Definition Off Off No Power On Off Cartridge L oaded, but No activity Flashing* Off Cartridge Loaded an d Active Pulsing** Off Loading/Unloading/Ejecting/P ower-On Off On Self Test Fail Off Pulsing** No Cartridge, but Caution (cleaning required) On Pulsing** Cartri[...]

Controls and Indicators 4 Table 1-4. Hot S wap Hard Dr ive LED Indicat ors Status LED Activity Status LED · Off : Normal or unit not powered · Off : Normal · Green (solid) : - Norm al and under pow er · - I/O activity · Green (flashing) : I/O activity · Green ( solid for mor e than on e minute) : Disk sp inni ng up or " hung" · Amb[...]

Controls and Indicators 5 Table 1-5. LA N Port (RJ45) LE D Indicators Indicator Definition LAN Speed LED This LED is the LAN speed indicator. · Steady am be r indicat es the LAN is operat ing at 100 Mbps LAN speed. · Off indicates the LA N is operating at 10 Mbps L AN speed. Link LED This LED is the activity/li nk indicator. · Steady green indic[...]

Controls and Indicators 6 Connecting Po wer to Multiple-Server Configurations The HP Server temporarily draws a large "inrush current" when first connected to an AC power source. The inrush curren t is much greater than the server's normal operating current and generally , the AC power source can handle the normal inrush current. How[...]

7 2 External Connectors Unless otherwise noted, the follow ing features apply to all models. Som e features are factory installed; others are optional. Mini-DIN (PS/2) for Mouse and Keyboard Pin Number Signal Description 1 Data signal 2 Not used 3 Groun d 4 Pow er (+5 V dc) 5 Clock signal 6 Not used Serial Port 5 4 3 2 1 9 8 7 6 Pin Number Signal D[...]

Chapter 2 External Connectors 8 Parallel Port 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Pin Number Signal Description Pin Number Signal Description 1 Strobe5 10 Acknow ledge b 2 Data bit 06 11 Busy 3 Data bit 1 a 12 Paper end 4 Data bit 2 a 13 Select 5 Data bit 3 a 14 Auto line feed b 6 Data bit 4 a 15 Error1 7 Data bit 5 a [...]

Chapter 2 External Connectors 9 Standard Video The built-in video uses the standard 15-pin analog display pinout configuration. T he pinouts for your monitor may vary. For the pinouts for your monitor, refer to the manual provided with your monitor. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Pin Function Pin Function Pin Function 1 Red 6 Red retu rn (grou[...]

Chapter 2 External Connectors 10 Standard LAN 8 1 GRN LED YEL LED Pin Number Signal Description 1 Data signal 2 Not used 3 Groun d 4 Pow er (+5 V dc) 5 Clock signal 6-8 Not used[...]

11 3 Installing and Configuring Opening and Closing the HP Ser ver tc3100 This section describes how to open and close the f ront bezel, lower bezel, and side pan el of the HP Server tc3100. WARNING Be fore ope ning the se rver , al ways di sconne ct t he po wer c ord and unp lug ca bles. Disconnect the pow er cord to avoid ex posure to high energy[...]

Chapter 3 Installing and Configur ing 12 Opening the Upp er Bez el You need to open the upper bezel to rem ove and replace the flexible disk drive and CD-ROM, or add a tape device. · If you are installing or remov ing SCSI cold swap ha rd driv es, you must open the u pper bezel to open the lower bezel. · If y ou are installing hardware options , [...]

Chapter 3 Installing and Configur ing 13 Figure 3-3. Lower Be zel (Open) Opening the S ide Panel The power su pply and fan can be installed and removed th rough the side pan el. The user can also acces s the CPU sy stem board, m emory DIMMs, an d all SCSI an d IDE power cords. 1. Power off the server and discon nect all power cords and any telecomm[...]

Chapter 3 Installing and Configur ing 14 4. To remov e the panel, rais e the panel up and ou t of its track . Mass Storage The HP Server tc3100 com es standard with an IDE CD-ROM and a fl exible disk drive with s ome configu ration of SCSI hard dis k drives and an option al SCSI tape backup drive. The intern al mass storage can hold up to five SCSI[...]

Chapter 3 Installing and Configur ing 15 o The optio nal HP supplied tape drive comes with a 50-to-68-p in adapter to connect to the SCSI connector on the cable used to connect the tape driv e. · SCSI Driv e Addressing o The drives in the cold sw ap and hot swap cage ar e autom aticall y assigned SCSI addresses by the HP Server. o The non-ho t swa[...]

Chapter 3 Installing and Configur ing 16 6. PCI sl ot 5 7. PCI sl ot 4 8. PCI sl ot 3 9. PCI sl ot 2 10. PC I slot 1 11. Em bedded LAN For information about bootin g off of a hard disk connected to an accessory board, see "Installing a Disk Array Controller Board" later in this chapter. NOTE The boot order can be changed using the server&[...]

Chapter 3 Installing and Configur ing 17 Flexible D isk Driv e Use the following steps to install a flexible disk drive (FD D): 1. If the s erver is operating, log off all us ers, back up files, and pow er down the server. 2. Disconnect the pow er cord and any external cables connected to the serv er. If necessary, label each on e to expedite re-as[...]

Chapter 3 Installing and Configur ing 18 Figure 3-6. Remov ing a Har d Disk Driv e 6. Gently slide the new drive into the available opening until the eject mechanism clicks. 7. Connect the power an d signal cable to the new driv e. 8. Close th e upper bezel and side panel, an d replace the extern al cables and power cord. 9. Power up the server and[...]

Chapter 3 Installing and Configur ing 19 Figure 3-7. In stalling Additio nal Cabling Instal ling Optional Internal to External SCSI Cable The HP Server tc3100 can be configured to exten d one of its SCSI channels (channel A) to an ex ternal SCSI connector. This allo ws y ou to connect additio nal external mass storage de vices to the second channel[...]

Chapter 3 Installing and Configur ing 20 2. Push the top PCI s lot cover from the rear of th e chassis to remove it. 3. Connect on e end to th e free SCSI connect or (Chann el A) on the sy stem board. See Fi gure 3-9. 4. Route the cable straigh t back to the open sl ot and clip it in place at the top. Figure 3-9. Extern al SCSI Cable 5. Replace the[...]

Chapter 3 Installing and Configur ing 21 Removing Cold Sw ap Hard Drives 1. If the s erver is operating, log off all us ers, back up files, and pow er down the server. 2. Disconnect the pow er cord and any external cables connected to the serv er. If necessary, label each on e to expedite re-assembl y. WARNING The power supply will continue to pro [...]

Chapter 3 Installing and Configur ing 22 Installing Hot Swap Hard Drives Use the following steps to install hot swap hard drives: CA UTI ON Protect the drive from static electricit y by leaving it in its anti-static bag until you are ready to ins tall it. Before handling the dr ive, touch any unpainted m etal su rface to discharge static electricit[...]

Chapter 3 Installing and Configur ing 23 Removing Hot Sw ap Hard Driv es CA UTI ON You must remove the drive s lowly to ensure the drive heads are parked pri or to removal. Ensure you follow these instructions carefully to preven t handling damage, such as head slaps or h ead actuator unlocking . 1. Unlock the hot swap mass s torage cage before att[...]

Chapter 3 Installing and Configur ing 24 To ensure you have the correct DIMMs before installation, r efer to one of the following for a list of qualified DIMMs: · Technical Reference Label inside the HP Server's side panel · Information Assistan t on the HP Server Online Documentatio n CD-ROM · HP Customer Service CA UTI ON Use an ant i sta[...]

Chapter 3 Installing and Configur ing 25 Figure 3-13. DI MM Locati ons on Sy stem Board 5. Spread the two retaining latc hes outward to accept the DIMM. 6. Re move the HP DIMM fro m its p rote ctive c ontai ner, handl ing t he mod ule b y its ed ges. If you must lay it down, place it on an anti-static mat. 7. Align th e notches on the n ew DIMM wit[...]

Chapter 3 Installing and Configur ing 26 8. Hold the DIMM at 90 deg rees to th e system board and press the DIMM firmly and ev enly into the slot until the retaining latches clos e. See 3-15. It is i mpor tant to hold t he DI MM fir ml y with bo th ha nds a nd use e ven pr essur e so a s not t o be nd or break the DIMM connector during installation[...]

Chapter 3 Installing and Configur ing 27 Guidelin es The HP Server tc31 00 support s speeds of 1.13-1.40 G Hz w ith a front side bu s (FSB) s peed of 133 MHz. For the most recent support in formation, visit the HP web site http:/www.hp.c om and click the support bu tton . · Both process ors mu st be the sam e type and ha ve the same product n umbe[...]

Chapter 3 Installing and Configuring 28 Installing a Second Pro cessor This section provides t he instruction s for installing a secon d processor and its heats ink on the system board. Figure 3-16 in dicates the location of th e primary and secondary processors. CA UTION Take the following precautions when ins talling processors: - Leave the proce[...]

Chapter 3 Installing and Configuring 29 Figure 3-17. Re moving the Terminator 8. Lift the terminator ou t of the socket and place it on an a nti-static surface or in a con tainer. NOTE Keep the terminator f or future use. The terminator m ust be installed in the secondary processor socket when only one pro cessor is used or the HP Server will not o[...]

Chapter 3 Installing and Configuring 30 Install ing the He atsink Once th e processor is ins talled, the cooli ng fan-heatsi nk must be ins talled on t op of the proces sor. Each processor requires a h eatsink, with its cooling fan atta ched, and a th ermal interface material (grease) between the processor an d the heatsink. The heatsink is mechan [...]

Chapter 3 Installing and Configuring 31 4. Connect t he heatsink' s cooling fan conn ector to the 2n d cooling fan conn ec tor (CPU 2 Fa n) on th e system board. See Figure 3-19. CA UTION Failure to connect th e cooling fan to its pow er connector w ill cause the server to shu t down w ith no mess ages displayed, pos sibly causing damage to th[...]

Chapter 3 Installing and Configuring 32 Firmware and Software Changes This section deals w ith the firmware changes provided by the HP Server Navigator CD-ROM and th e possible rei nstal ling of the NOS to recog nize the second process or. Upgrading the Fir mw ar e If you r processor included a new HP Server Navigator CD-ROM , insert the CD in to t[...]

Chapter 3 Installing and Configuring 33 Boot Priority The server' s boot order should be con sidered wh en selecting a boot dev ice. T his i s especially im portant if you are inst alling a board that requires a h igher priority in the boot order. The boar d 's boot priority is set by its slot locati on in the boot order. By defa ult the [...]

Chapter 3 Installing and Configuring 34 3. Read the documen ta tion included with the accessory board and f o llow any special instructions. PCI boards mu st be set t o INT A on th e board if jumpers are provided. NOTE Adding a PCI-to-PC I bridge board to th e HP Server m a y alter th e server's boot order. This boot order can be ch anged us i[...]

Chapter 3 Installing and Configuring 35 Figure 3-21. A ccessory Slots NOTE Refer to the Readme file, T ested Products List, or Co nfiguration Adviso r on your HP Server Navi gator CD-ROM for s pecific slot recommendations for a particular PCI board ty pe. 8. Push the PCI slot cov er fro m the rear of the chassis and slide it towards you to rem ove [...]

Chapter 3 Installing and Configuring 36 11. Replace th e IO retaining bracket and rotate it to close. 12. Clos e the PCI card guide retainer if open. 13. Cl ose the side pan el. 14. Replace th e external cables and pow er cord. 15. Power up the server and return it to normal operation. Once the HP server is returned to normal operation, you may nee[...]

Chapter 3 Installing and Configuring 37 2. I f a LAN ca ble i s pro vide d, you ma y con nect it no w or wait unt il yo u have veri fied t he HP Serve r's operation. Uninterruptible Po w er Supply (UPS) 1. If you have a UPS installed, turn it on. 2. Connect the serial cable betw e en the UPS and the HP Server. Refer to the user guide included [...]

Chapter 3 Installing and Configuring 38 Obtaining H P Serv er Navigator Re lease Hist ory The release history (archive) of the HP Server N avigator CD-ROM prov ides you with a list in num erical order of th e firmware upgrades an d software drivers f or the HP Server. The release his tory is updated in the archive for each n ew release of the HP Se[...]

Chapter 3 Installing and Configuring 39 BIOS Setup Utility The HP Server (BIOS) Setup Utility is used to co nfigure the following server options: · User Preferences · Security · Confi gurat io n · Exit A ccessing th e Setu p Utility The (BIOS) Setup Utility menu offers t he choices listed above, and the corresponding items are described in the [...]

Chapter 3 Installing and Configuring 40 o Boot Device O rdering - Se t the boot order , including boot able boards. o Embedded LA N/USB S ettings Ø Embedded LAN – En able/Disable t he embedded LA N. Ø Boot ROM – If en abled, the P XE boot ROM is loaded to allow t he sys tem to retriev e a boot image f rom another sy ste m on the n et work ins[...]

Chapter 3 Installing and Configuring 41 7. Scroll to S ystem Date f ield to enter the system date in the field. The dates are entered in the "System Date" field in the same way as the time is entered in the "S ystem Time" field. This fi eld also has three separate sub-f i elds for m onth, day, and year enclosed in brackets [xx/ [...]

Chapter 3 Installing and Configuring 42 4. Press the Enter k ey to enter a new password or ch ange the old one. A pop- up menu appears titled, "Set Pow er -On Password." If no password h as been entered, the f ie ld "Enter new password: [ ]" is highlighted. If a previous passw ord has been entered, th e field "Enter old pas[...]

Chapter 3 Installing and Configuring 43 3. Select Serial Ports. 4. Select C onsole Redirect ion. 5. Set th e Com Port A ddress to 3F8/ IRQ 4 (Seria l Port A). 6. Select a baud rate. 7. Select console ty pe. 8. Select f low control. 9. Select modem for console connection. 10. Then, af ter setting up your server an d a re mote PC cons ole with modems[...]

Chapter 3 Installing and Configuring 44 SCSI Configuration Utilit y The HP Server uses the Symbios SCSI Co nfiguration Utilit y to verify or modify the embedded SCSI controller settings for the devices connected to the two SCSI channel connectors on the syste m board. If y o u need to verify or modify SCSI controller settings, or if you need to lo [...]

45 4 Diagno stics When the s erver boots, a s eries of tests are dis played on t he screen. The num b er of tes t s display ed depends on the configu ration of the server. The following are th e kinds of errors a user migh t get with the HP Server: · Built-in diagnostic Error Messages. · BIOS and other error m essages. These are errors de tected [...]

Chapter 4 Diagnostics 46 No Error Mes sages Display ed General Checks: 1. All external cables and pow er cables are firmly plugg ed in. 2. The pow er outlet is w or king. 3. The server and monitor are turned on. (The power-on indicator should be illuminated.) 4. T he disp lay's contra st and b rightness setting s are co rrec t. 5. All internal[...]

Chapter 4 Diagnostics 47 Table 4-1 des cribes ty pical POST text errors an d the corrective action you may take to remedy the problem. Table 4-1. POST Err or Messages Message Corr ective Action Ope rating s yste m not fou nd · Veri fy th e desired boot driv e has pow er a nd its SCSI cable i s connected. · Verify the SCSI cable is securely plugge[...]

Chapter 4 Diagnostics 48 7. Turn on pow er to the server. 8. Press F2 to run the Setup Utility when <F2=Setup> appears. 9. Make any conf i gurati on changes required. 10. Choose the Exit option a nd save the changes to save the configuration and exit the Setup Utility. Figure 4-1. Confi guration Switch Positions HP Management Solutions HP Man[...]

Chapter 4 Diagnostics 49 HP Server DiagTools The purpose of hardware di agnostic s o ftware is to provide tools for check ing hardware problem s. By design , diagnostic software executes simple tests of each hardware com po nent. Usually, such tests assure that hardware is not th e source of server problems . This allows the user to eliminate hardw[...]

Chapter 4 Diagnostics 50 About E rror M essages A hexadecimal num ber designates each error m e ssage reported by Dia gTools; a short n o te on the ty pe o f error; and a list of on e or more steps the user can take in respon se. When you run a test, it exercises many aspects of th e hardware, so the num ber of possible error m essages exceeds 300.[...]

Chapter 4 Diagnostics 51 · Eas y linka ge wit h lea ding ma nageme nt p lat for ms, incl udin g HP Op enVie w Net work No de M anager and Computer As sociates' Unicenter TNG and Tiv oli produ cts · HP TopTools A utoAlert provides proact ive w arning of probl ems and adv ice on quick resoluti on through a friendly "traffic light" us[...]

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53 5 Error Messages Power-On Self Test (POST) Error Codes Error mes sages (POST Codes) are encoun tered if an erro r condition occurs during the boot process of th e HP Server tc3100. A ll codes and thei r respective des criptions are li sted in the following tabl e; all th e codes may not apply to your server. These codes will appear on the displa[...]

Chapter 5 Error Messages 54 Code Description Problem/Solution 0020 ISA initialization problem (This does n ot apply to tc3100 ) The ROM on the accessory board is bad or the board h as a conflict with a sy stem board reserv ed resource (address , DMA, or IRQ). To correct this: 1. Change the res ources used by the ISA accessory boards. 2. Try to disa[...]

Chapter 5 Error Messages 55 Code Description Problem/Solution 0076 Integrated HP Net RAID processor is not respon ding. (This does n ot apply to tc3100 ) This prob lem will prevent the op eration of the Integrated HP NetRAID, if it is enabled. T he problem may also prevent operation of some PCI slots. 1. Flash th e I ntegrat ed HP NetRAID firmware [...]

Chapter 5 Error Messages 56 Code Description Problem/Solution 0108 Mouse and Key board conne ctio ns reve rsed POST has detected the m ouse and keyboard connections are revers ed. To correct this: 1. Turn the serv er off. 2. Swap the m ouse and keyboard con nections. 3. Turn on th e ser ver pow er and reboot th e server. 0200 Serial Port Con trolle[...]

Chapter 5 Error Messages 57 Code Description Problem/Solution 0306 Flexible di sk driv e controller boot error POST has detected a general failure on the in tegrated flexible disk controller. To verify this: 1. Restart your HP Server. 2. If the error pers ists, you r system board may n eed to be replaced. Contact your service represen tative. 0307 [...]

Chapter 5 Error Messages 58 Code Description Problem/Solution 0500 Hard Disk (prim ary) controll er boot error POST has detected a general failu re on the integrated (primary ) hard disk cont roller. To correct this: 1. Restart your HP Server. 2. If the error pers ists, you r system board may n eed to be replaced. Contact your service represen tati[...]

Chapter 5 Error Messages 59 Code Description Problem/Solution 053X Hard Di sk driv e connection problem (This does n ot apply to tc3100 ) (Error code #05 30 is the primary channel cable IDE1 and #053 1 is the secondary channel cable IDE2) POST has de tected a hard disk drive on the second (slave) position on the IDE cable, but n o hard disk has bee[...]

Chapter 5 Error Messages 60 Code Description Problem/Solution 0713 Incorrect DIMM ins talled POST has detected on e or more DIMMs are not th e correct type, or the correct speed. To correct this: 1. If additional memor y was just installed in your server, please verify the correct DIMM ty pe and speed for th is server was inst alled. Refer to t he [...]

Chapter 5 Error Messages 61 Code Description Problem/Solution 0901 Integrated LAN en able error The sys tem could n ot enable the int egrated LAN. To correct this: 1. Reset the Integrated LAN by powering off the HP Server. 2. Disconn ect the power cord f or 20 seconds. 3. Reconnect th e power cord and pow er on the HP Server. 4. If the error appear[...]

Chapter 5 Error Messages 62 Code Description Problem/Solution 0B3x Processor Module conf lic t POST has detected th e processor m odules installed in the s erver are not the same type or speed. To correct this: 2. Ensure bot h processor m odules in the se rver have the s ame product code, whi ch should inclu de the type, heat sink, and speed. 3. If[...]

6 Troublesho oting Preventive Maintenance Procedures Refer t o the following t able for preventi ve maintenance procedu res used for the HP Tower S erver tc3100. Be sure to turn off power to the server when cleaning it. Preventativ e Maintenance Pr ocedures Component Time Frame Maintenanc e Procedure Keyboard Regularly Dust with a dam p , lint-free[...]

Chapter 6 Troubleshoot ing · HP DiagTools Utilit y - An easy-to-use hard w are diagnostic fo r HP Server verification and rapid troubles hooting. Use this image to copy DiagTools to two (2) f lexible diskett es from the HP Server Navi gator CD-RO M. · The Startup C D-ROM (on ly available for t he HP Server tc 2100 and tc2110) als o provides t he [...]

Chapter 6 Troubleshoot ing · For problems with the disk array controller board, refer to the appropriate HP NetRAID manual. · For problems with the HP Instant To ptools, refer to the HP Instant Toptoo ls Administrator Guide on the HP website at: www.hp.co m /topto ols · For general information on HP Server products, refer to: www.hp.co m and sea[...]

Chapter 6 Troubleshoot ing 7. Use only HP-provided drivers for any HP devices used in th e HP Server. This includes using HP drivers for the initial installation of any NOS (Network Oper ating System) that is supported on th e specific HP Server. 8. Check all cable and pow er connections, including those in the rack . If the HP Server is n ot po we[...]

Chapter 6 Troubleshoot ing 3. Locate and download th e latest HP Server BIOS to the P C’s hard drive. Find the file that was downl oaded and double- click on the fil e and follow the instructions to extract the f ile to the floppy disk. This dow nloaded BIOS on the disket te becomes th e BIOS update dis kette. 4. Boot the HP Server with t he BIOS[...]

Chapter 6 Troubleshoot ing o Incorrect System Configuration 8. Press F2 to run the BIOS Setup Utilit y. 9. Make any co nfi gurati on c han ges re quir ed. 10. Choose the Exit option a nd save the changes to save the configuration and exit the Setup Utility. Password Problems The only w ay to resolv e the issue of a forgotten Supervisor passw ord is[...]

Chapter 6 Troubleshoot ing 4. If a disk array controller is being used and the NOS is ins talled on a hardw are array/container, v erify that the array/con tainer is in an optimal state by accessing a nd checking the dis k array controller’s s etup utility during startup. 5. Boot to a DOS boot disk an d check the partitions to make sure the prima[...]

Chapter 6 Troubleshoot ing e. Verify the DC pow er supply cable connected to th e s ystem board. 4. If the fans (sys tem, power supply , a nd processor heat s ink) are not audible and the above s teps are veri fied: a. Disconn ect the power cord/ s for fiv e minut es in order to reset the pow er supply’s circ uitry. b. With the power cord/s disco[...]

Chapter 6 Troubleshoot ing A blink i ng green pow er LED indicates th e HP Server tc3100 is in a s leep mode. These are basic gu idelines for troublesh ooting video issu es. They are arrang ed in such an order as to be us ed progressi vely. The HP Server should n ot be re-populated w ith components until video is produced. For each step taken, be c[...]

Chapter 6 Troubleshoot ing Configuration Problems The Configurat ion Cannot Be Saved an d the Battery Loses Power o r the Configur ation Information is Frequent l y Lost WARNING T here is a danger of ex p losion if the battery is incorrectly installed. Fo r you r safety, never attempt to recharg e, disassemble, or burn t he old battery . Replace on[...]

Chapter 6 Troubleshoot ing 8. Examine th e printer f or a paper jam. 9. Run the printer self-test. Re fer to the printer’s manual for ins tructions. 10. Ensure the correct port setting when configuring the printer. 11. Run the system BIOS Set up Utility (<F2> on POST when prompted) to verify the I/O port status. Make sure it is not disabled[...]

Chapter 6 Troubleshoot ing Flexible Disk and Flexible Disk Drive Problems If th e HP Server cannot boot from , write to, or f ormat a flexible di sk, do th e following : 1. Try bootin g from a known good f lexible disk. 2. If th ere is a bootable C D in the CD-RO M drive, remove i t. By defaul t, the CD-ROM dri ve is firs t in the boot order, so if[...]

Chapter 6 Troubleshoot ing 4. After the disk is rem oved, start the HP Server and try to open the drawer again with th e Eject Button or soft ware co mmand . If the drawer s till will not open, call HP Customer Support for fu rther assistance before replacing any parts. The CD-ROM Dr ive is N ot Working Prope rly The CD-ROM drive prov ided with all[...]

Chapter 6 Troubleshoot ing 2. Ensure that the SCSI boot controller’ s BI OS is enabled. Check this f rom the SCSI Setup Utilit y. To access this utility, en ter CTRL C when a Symbios co ntroller banners on POST or CT RL A whe n an Adaptec controller ban ners on POST. 3. Determin e what the boot order is for the HP Serv er. To verify t hat the SCS[...]

Chapter 6 Troubleshoot ing 2. Run Di agTools and veri fy: a. SCSI Ids and any relevant switch settings. b. SCS I bus inform ation. 3. If an accessory board w as added recently, check f or a resource conflict between the new board and an existing accessory boards. a. Remove the board an d restart the HP Server. b. If this corrects the problem, the n[...]

Chapter 6 Troubleshoot ing 9. Check the system BIOS version to ensure it is the m o st recently issued vers ion. The most recent version is listed on HP’s website. 10. Verify t he SCSI bus is terminated at both en ds. By default, HP Server SCSI controllers in extern al enclosures are terminated. When a dev ice is connected to a connector on the S[...]

Chapter 6 Troubleshoot ing Contact the HP Custom er Support Center for fu rt her troubleshooting as sistance if n eeded. Network Int erface Card (embedded or PCI) Problems If the HP Server cannot connect to the network and all the LEDs are lit on the NIC: 1. Verify that there are n o resource conflicts between the NIC and any other access ory. Do t[...]

Chapter 6 Troubleshoot ing 5. If th e problem persi sts, perform previous s tep 2 and 3 but move the N IC to another s lot. 6. Replace the cov ers; plug in the power cord/s to a power source, and pow er on the HP Server. If th e problem persi sts, contact th e HP Custom er Support Cen ter for further trou bleshooting assis ta nce bef ore replacing [...]

81 7 Replaci ng Parts Safety Information Follow the proced ures listed below to ensure safe handli ng of components and to prevent harm to both you and the server: · Use an anti-static wrist strap and a g rounding mat, such as those included in the Electrically C onductive Field S ervice Groun ding Ki t (HP 9300-115 5). · Handle accessory boards [...]

Chapter 7 Replacing Parts 82 5. Squeeze the two blu e tabs together and pull down slightly to release the latch f rom the rear panel slots. 6. Unplug the connector and l ift out t he fan. See Figu re 7-1. Figure 7-1. Remov ing the Chassis Fan 7. Remove the replacemen t chassis fan from the shipping container. 8. Connect the chassi s fan connector. [...]

Chapter 7 Replacing Parts 83 9. Remove the four s crews securing the pow er supply to the chass is. These are located at the rear of the chassis. See Figure 7- 2. 10. Sli de the pow er supply forward and rem ove it. Figure 7-2. Removing t he Power Supply 11. Place the n ew power supply into the chassis. 12. Replace th e four screws secu ring the po[...]

Chapter 7 Replacing Parts 84 Battery Use the following steps to replace the battery: WARNING T here is a danger of ex p losion if the battery is incorrectly installed. Fo r you r safety, never attempt to recharg e, disassemble, or burn the old battery. Replace only with the same or equ ivalent type recommen ded by the manufactu rer. Dispose of used[...]

Chapter 7 Replacing Parts 85 10. Power up the server and return it to normal operation. System Board Use the following steps to replace the sys tem board: 1. If the s erver is operating, log off all us ers, back up files, and pow er down the server. 2. Disconnect the pow er cord and any external cables connected to the serv er. If necessary, label [...]

Chapter 7 Replacing Parts 86 14. Rem ove the replacement system board and any cables from the anti-static shipping con tainer. 15. Place the sy s tem board on an anti-static pad and set all jum p er connections an d settings as recorded during the system board re m oval. 16. Place the sy stem board in the chassis aligning th e rear panel conn ector[...]

87 8 Parts Identifica tion Exploded View – Covers and Bezels[...]

Chapter 8 Parts Identification 88 Exploded View – Drives (Cold Sw ap)[...]

Chapter 8 Parts Identification 89 Exploded View – Drives (Hot Sw ap)[...]

Chapter 8 Parts Identification 90 Exploded View – Power Supply, Fan, I/O Retainer, S y stem Board[...]

Chapter 8 Parts Identification 91 Exploded View – Back Plane and PCI Card Guide Assemblies 19 20 21[...]

Chapter 8 Parts Identification 92 Exploded View – System Board[...]

Chapter 8 Parts Identification 93 Replaceable Parts List The items in this li st and the correspon ding it em numbers in the respecti ve exploded view s apply t o both models of the HP Server, except where noted. NOTE The part numbers listed belo w were available at the time of publication. Part numbers may change after publication. Order p arts by[...]

Chapter 8 Parts Identification 94 Item No. Description Replacement Exchange 19 Cold Sw ap Back Plane Ass embly P3505-630 01 20 PCI Ca rd Guide A ssembly P3505- 63008 21 Hot Swap Back Plan e Assembly TBD 22a PIII/1.13 GHz, C PU and Heatsink /fan P4494-63001 P4494-690 0 22b PIII/1.26 GHz, CPU and Heat sink/f an P4496-63001 P4496- 6900 22c PIII/1.40 G[...]

Chapter 8 Parts Identification 95 Power Cords Country Part Number Country Part Number Aust ralia/New Z ealand 8120-1369 Indi a/South A frica 8120-4211 Cana da/United S tates 8120-1751 Japan 8120-4753 Denmark 8120-2956 Switzerlan d 8120-2104 Europe 8120-16 89 Unit ed Kingdom 8120-1351 Cables and Part N umbers Description Replacement Exchange Diag to[...]

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97 9 Specific ations This chapter provides the power requirements, opera ting conditions (environmental requirements), physical requirem ents, hardware s p ecifications , and video resolu tions of t he HP Server tc 3100. The follow ing tables prov ide the specifi cations requi red for normal operation of th e HP Server tc3100. NOTE The specifi cati[...]

Chapter 9 Specifications 98 Weight and Dimensions Weigh t Approx. 33 lbs (16 kg .) for base m odel – exclu des keyboard, monitor, and option al accessories. Height 17.44 inch es (443 mm ) with feet; 17.32 (440mm ) withou t feet. Width 8.5 inch es (216mm ) Depth 24.38 in ches (619mm) including 5mm fan dimpl e. Hardware Specifications Processors In[...]

Chapter 9 Specifications 99 Syst em Board Lay out Figure 9-1. Sy stem Boar d Components/Connectors[...]

Chapter 9 Specifications 100 Figure 9-2. Sy stem Board Connectors (Used/U nused)[...]

101 Index A accessory boards disk array controller board, 37 ins talling, 37–40 PCI-t o-PCI bridg e, 38 remote control card, 36 softw are drivers, 40 tested, 36 acousti c emissions , 104 ACPI, 6 activity status LEDs, hot swap d rives, 4 adminis trator password accessing f ields, 44 resetting, 71 setting, 47 Advanced Configu ration and Power Inter[...]

Index 102 POST, 51, 52 POST error codes, 59 reverse v ideo, 51 exploded v iews bezels, 93 drives (col d sw ap), 94 drives (h ot swap), 95 fan supply , 96 I/O asse mbly, 97 PCI card gu ide retain er, 97 power s upply , 96 side pane l, 93 external connectors keyboard, 9 LAN port , 12 mouse, 9 parallel port, 10 SCSI, 11 serial port, 9 standard v ideo,[...]

Index 103 LED indicat ors disk act ivity, 2 hot swap drives, 4 LAN activity, 2 rear panel, 4, 5 tape backu p drive, 3 lost clusters, 80 lower bezel, 14 M Magic Packet, 45 mass storag e boot priori ty , 18 CD-ROM, devi ces, 16 CD-RO M, installin g, 20–21 cold sw ap drives, 23–24 common tray devices, 16 controls and indi cators, 2 device ty pes, [...]

Index 104 guidel ine s, 31 heatsink -fan, 34 overheating , 34 power con nector, 35 primary an d secondary sockets, 30 reco nfigur e NO S, 36 specificat ions, 105 speed, 31 troubles hooting problem s, 85 R read/write errors , 80 rear panel LED indi cators, 5 ports, 4 Remot e Cons ole, 49 remote control card, 36 replaceable parts list, 99 replacing p[...]

Index 105 re moving DI MMs, 29 replacing , 91 VRM, 30 syste m date, cha nging, 46 T tape backup dri ve 50-to- 68 pin adapter, 1 7 exploded v iew, 94 ins talling, 20–21 LED codes , 3 mass s torage, 16 tape heads, cleaning , 70 temperature s pecifications, 103 tested PC I boards, 36 thermal ou tput specification , 104 time, chan ging, 46 tools, 87 [...]