HP (Hewlett-Packard) XE3 manual

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ii HP OmniBook XE3 Notice In a continuing effort to improve the quality of our products, technical and environmental information in this document is subject to change without notice. This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind [...]

HP OmniBook XE3 iii Contents 1. Product Information ................................................................................................. 1-1 Technology Codes ......................................................................................................................... 1-2 Features ............................................[...]

iv HP OmniBook XE3 3. Troubleshooting and Diagnostics ............................................................................. 3-1 Troubleshooting ............................................................................................................................ 3-2 Troubleshooting the Problem .........................................[...]

HP OmniBook XE3 v Figures Figure 1-1. Top/Right View ................................................................................................................. 1-3 Figure 1-2. Front View ......................................................................................................................... 1-4 Figure 1-3. Rear/Left View ...[...]

vi HP OmniBook XE3 Tables Table 1-1. OmniBook XE3 Series Models .......................................................................................... 1-1 Table 1-2. Activating Power Modes .................................................................................................... 1-6 Table 1-3. Status Lights ...........................[...]

HP OmniBook XE3 vii Introduction This manual provides reference information for servicing the HP OmniBook XE3 notebook PC. It is for use by HP-authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide that will train you to install, configure, and repair XE3 notebooks. The m[...]

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HP OmniBook XE3 Product Information 1-1 The OmniBook XE3 series is HP’s value all-in-one business notebook computer, targeted at small- to medium-sized businesses. It combines affordability, value, ease-of-use, and quality in a convenient package that integrates easily into any SMB environment at a wide range of prices. It also incorporates sever[...]

1-2 Product Information HP OmniBook XE3 Technology Codes HP does not change the name of a product every time the product’s technology changes. While this helps ensure continuing market momentum for HP products, it complicates technology deployment and support processes. To help solve this problem, HP has added a technology code to the serial numb[...]

HP OmniBook XE3 Product Information 1-3 Features The following illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2. Figure 1-1. Top/Right View 1. One-Touch buttons. 2. Power button. 3. Status lights (left to right: power status, battery status, caps lock, num lock, scroll lock, floppy drive[...]

1-4 Product Information HP OmniBook XE3 Figure 1-2. Front View 14. Headphone jack. 15. Status panel mode select button. 16. Status panel. 17. Multimedia buttons. 18. Latch (to open display). Figure 1-3. Rear/Left View 19. AC adapter jack. 20. PS/2 port (external mouse or keyboard). 21. Serial port. 22. Parallel port. 23. VGA port (external monitor)[...]

HP OmniBook XE3 Product Information 1-5 Figure 1-4. Bottom View 33. Battery. 34. Battery latch. 35. SDRAM cover. 36. Port replicator (docking) connector. 37. Mini-PCI card cover.[...]

1-6 Product Information HP OmniBook XE3 Operation This section gives an overview of the notebook’s operation. Turning the Notebook On and Off You can start and stop the notebook using its power button or blue standby button. However, at times you may want to use certain methods to start or stop the notebook—depending on power considerations, ty[...]

HP OmniBook XE3 Product Information 1-7 Checking the N otebook’s Status The notebook’s status lights—located above the keyboard—report power and battery status, keyboard status, and drive activity. Figure 1-5. Status Lights 1. Power status. 2. Battery status. 3. Caps lock. 4. Num lock. 5. Scroll lock. 6. Floppy disk drive activity. 7. Hard [...]

1-8 Product Information HP OmniBook XE3 Table 1-1. Status Lights Indicator Meaning LED next to power button Power status Green: notebook is on. Amber: notebook is in Standby mode. No light: notebook is off or in Hibernate mode. Battery status Green: The AC adapter is connected and the battery is fully charged. Amber: The AC adapter is connected and[...]

HP OmniBook XE3 Product Information 1-9 Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key —a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys. External keyboards support only Fn+F5, Fn+F7, and Fn+F12. To use these, pr[...]

1-10 Product Information HP OmniBook XE3 Resetting the Notebook Occasionally, Windows or the notebook may stop responding, so that you cannot turn the notebook off. If this happens, try the following in the order listed: • If possible, shut down Windows: press CTRL+ALT+DEL, then click Shut Down. Press the blue standby button to restart. • Slide[...]

HP OmniBook XE3 Product Information 1-11 Using the CD-ROM or DVD Player The multimedia buttons on the front of the notebook control the CD-ROM/DVD player, and work in much the same way as do the controls of a standalone CD-ROM or DVD player. The CD-ROM/DVD player operates whether the notebook is on, off, or in standby or hibernate mode. (When the n[...]

1-12 Product Information HP OmniBook XE3 Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook web site, www.hp.com/notebooks (in Europe: www.europe.hp.com/notebooks). Hardware Specifications Table 1-1. XE3 Series Hardware Specifica[...]

HP OmniBook XE3 Product Information 1-13 Keyboard and Pointing Device Keyboard: – 87-/88-/90-key touch-type QWERTY keyboard with 101/102 key emulation. – Embedded numeric keypad, 12 function (Fn) keys. – Spill-resistant. – NS 87570 keyboard controller. Pointing device: touch pad with on/off and scroll up/down buttons. Audio System ESS Alleg[...]

1-14 Product Information HP OmniBook XE3 Mechanical Features Kensington MicroSaver lock slot. Continuously variable-speed fan. Standards PC99, ACPI. Environmental Limits Operating temperature: 0 to 40 ° C (32 to 104 ° F). Operating humidity: 10 to 90 percent RH without condensation. Operating altitude: up to 3050 m (10,000 ft). Storage temperatur[...]

HP OmniBook XE3 Product Information 1-15 System Resources The following tables list the default values for the notebook’s system resources. Use the BIOS Setup utility (see page 3-29) to view all available port and audio device configurations in the System Devices menu. The tables in this section show typical resource usage as set up by the notebo[...]

1-16 Product Information HP OmniBook XE3 Table 1-3. System Input/Output Addresses (100-3FF) 170–177 Internal CD-ROM drive (secondary IDE controller) 1F0–1F7 Internal hard disk drive (primary IDE controller) 220–22F DOS games (FM decoding) 376 Internal CD-ROM drive (secondary IDE controller) 378–37F LPT1 (printer port) 388–38B DOS games (F[...]

HP OmniBook XE3 Product Information 1-17 Table 1-5. XE3 Series Accessories Accessory Description Memory F1456B 32-MB SDRAM PC-100 expansion module F1457B 64-MB SDRAM PC-100 expansion module F1622B 128-MB SDRAM PC-100 expansion module Power Options F1454A AC adapter (60-watt) F1781A Ultra Slimline AC adapter (60-watt) F1455A Auto/airline AC adapter [...]

1-18 Product Information HP OmniBook XE3 Internal Design The motherboard P CA is the central component of the notebook’s design, and plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard. The following figure shows the connections among the notebook’s replaceable electronic modules. [...]

HP OmniBook XE3 Product Information 1-19 Table 1-1. Functional Structure Function Components Used Component Roles Bootup CPU module Motherboard Floppy disk module Hard disk drive Main processor. Primary system circuitry. First source of disk-based startup code. Second source of disk-based startup code. Processor CPU module Motherboard Main processo[...]

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HP OmniBook XE3 Removal and Replacement 2-1 This chapter tells you how to remove and replace the notebook’s removable components and assemblies. The items marked by • in the following table are user-replaceable. Table 2-1. Removal Cross-Reference • Battery (page 2-3). • Carrier, hard disk drive (page 2-14). Case, bottom (page 2-34). Case, t[...]

2-2 Removal and Replacement HP OmniBook XE3 Disassembly Flowchart The following diagram shows the general “path” you will use in disassembling the notebook to access any particular component. Figure 2-1. Disassembly Flow Start Battery, AC adapter, SDRAM modules, mini-PCI card Keyboard cover Keyboard Hard disk drive assembl y Display assembly To[...]

HP OmniBook XE3 Removal and Replacement 2-3 Table 2-1. Required Equipment • Small Phillips screwdriver, preferably magnetized. • Small flat-blade screwdriver. • 5mm hexagonal socket screwdriver. Table 2-2. Recommended Screw Torques Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2.5 (2–11 mm long) 3.0 – 3.5 2.6 – 3.0 M2.5 (12–19 mm[...]

2-4 Removal and Replacement HP OmniBook XE3 Removing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then lift the battery out of its compartment. Figure 2-2. Removing the Battery Reassembly Notes • Insert the front (rounded) end of the battery into the battery compartment, an[...]

HP OmniBook XE3 Removal and Replacement 2-5 Removing an SDRAM Module (User-Replaceable) The notebook has no SDRAM on its motherboard, but has slots for two SDRAM modules. One slot contains an SDRAM module installed at the factory. See Table 4-2 on page 4-5 for a listing of replacement SDRAM modules and part numbers. Caution Provide proper grounding[...]

2-6 Removal and Replacement HP OmniBook XE3 3. Press outward to release the latches at the sides of the SDRAM module, so the free edge of the module pops up. Figure 2-4. Removing an SDRAM Module 4. Pull the module out of the connector. Reassembly Notes • Gently press the SDRAM module into the connector at an angle of about 3 0°, until it is full[...]

HP OmniBook XE3 Removal and Replacement 2-7 Removing the Mini-PCI PCA (User-Replaceable) Certain notebook models include a mini-PCI PCA that contains either a modem or modem/LAN. See Table 4-2 on page 4-5 for a listing of replacement PCAs and part numbers. Caution Provide proper grounding and handle the PCA only by its edges, or you could damage it[...]

2-8 Removal and Replacement HP OmniBook XE3 Figure 2-5. Removing the Mini-PCI Card Reassembly Notes • Reattach the cable (modem models only) or cables (modem/LAN models only) to the PCA, and tuck them into the compartment. • Gently press the mini-PCI card into the connector at an angle o f about 30°, until it is fully inserted. Then press down[...]

HP OmniBook XE3 Removal and Replacement 2-9 Removing the Keyboard Cover (with Hinge Covers) (User-Replaceable) Required Equipment • Small Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Close the display, and remove both screws from the backs of the hinge c[...]

2-10 Removal and Replacement HP OmniBook XE3 Figure 2-7. Removing the Keyboard Cover Reassembly Notes • Tuck the display cables into the notch just to the right of the left display hinge. • Hold the cover by the hinges and snap it into place. Note that the cover is held in place partly by tabs at the left and center of its bottom edge, and at i[...]

HP OmniBook XE3 Removal and Replacement 2-11 Removing the Keyboard (User-Replaceable) Required Equipment • Small Phillips screwdriver. • Small flat-head screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-9). 3. Loosen the four retaining screws along the top of the ke[...]

2-12 Removal and Replacement HP OmniBook XE3 Figure 2-9. Disconnecting the Keyboard Cable Reassembly Notes • Lay the keyboard face down on the top case forward of its normal position, then reconnect the ribbon cable. • Slip the metal tabs on the bottom of the keyboard into their slots in the top case, then lower the keyboard into place. Keyboar[...]

HP OmniBook XE3 Removal and Replacement 2-13 Removing the Hard Disk Drive Assembly (User-Replaceable) See Table 4-2 on page 4-5 for a listing of replacement hard disk drives and part numbers. Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional [...]

2-14 Removal and Replacement HP OmniBook XE3 5. Remove all four screws from the underside of the hard drive carrier, then slide the drive back and up out of the case. Figure 2-11. Removing the Hard Disk Carrier 6. Carefully remove the pin connector from the end of the drive by working alternately at each side, so that the connector slides off evenl[...]

HP OmniBook XE3 Removal and Replacement 2-15 Recovering and Reinstalling Software You can use the Recovery CD to recover an original build or reinstall the HP custom software. To recover a specific application , see “To recover an application” in the Reference Guide . The Recovery CD provides all HP notebook–specific Windows drivers; these dr[...]

2-16 Removal and Replacement HP OmniBook XE3 Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2-1. Replacing Small Parts (User-Replaceable) Part Replacement Procedure Cover, mini-PCI On the bottom of the notebook, loosen the screw in the mini-PCI cover (the cover retains the screw) and remove the cover.[...]

HP OmniBook XE3 Removal and Replacement 2-17 Removing the Display Assembly (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11). 3. Remove[...]

2-18 Removal and Replacement HP OmniBook XE3 Figure 2-12. Removing the Display Reassembly Notes • While installing the hinge screws, support the display so that it remains approximately flat. • Before installing the switchboard PCA, make sure the large display cable lies within the notch in the hinge saddle. • When in stalling a new display a[...]

HP OmniBook XE3 Removal and Replacement 2-19 Installing a New Display Assembly When installing a new display, you must make sure to set the DIP switches on the video PCA to match the particular display assembly. Do this as follows. Caution Setting the DIP switches improperly could damage the display assembly. 1. Find the manufacturer of the display[...]

2-20 Removal and Replacement HP OmniBook XE3 Removing the Top Case (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Display assem[...]

HP OmniBook XE3 Removal and Replacement 2-21 8. Release the CD player PCA cable from the motherboard. Figure 2-15. Removing the Top Case Reassembly Notes • Make sure the touch pad cable and speaker cable connectors are fully inserted squarely in their sockets. • Make sure both tabs along the front of the case snap shut. Screws, M2.5x4 mm Screw,[...]

2-22 Removal and Replacement HP OmniBook XE3 Removing the CD Player PCA (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Display [...]

HP OmniBook XE3 Removal and Replacement 2-23 Removing the Hinge Saddle Set (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Displ[...]

2-24 Removal and Replacement HP OmniBook XE3 4. Remove the retaining screws from the back of the notebook, just below the display hinges. 5. Remove both retaining screws from the hinge saddle set. 6. Lift the hinge saddle set out of the notebook. You may need to free the hinge saddle from the clip in the bottom case near the LAN/modem ports to remo[...]

HP OmniBook XE3 Removal and Replacement 2-25 Removing the Video PCA (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Display asse[...]

2-26 Removal and Replacement HP OmniBook XE3 4. Remove all three retaining screws from the PCA, and carefully lift it off of the connectors underneath it. Figure 2-19. Removing the Video PCA Reassembly Notes • Set the DIP switches on the new PCA to match the settings from the PCA you are replacing and the notebook’s display type. See “Install[...]

HP OmniBook XE3 Removal and Replacement 2-27 Removing the Heatsink Assembly (with Fan) (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11[...]

2-28 Removal and Replacement HP OmniBook XE3 Figure 2-20. Removing the Heatsink Assembly Reassembly Notes • Make sure the fan cable is not pinned under the assembly. • Make sure the thermal pad on the heatsink is not damaged, and replace if necessary. Heatsink retaining screws (with springs) (4)[...]

HP OmniBook XE3 Removal and Replacement 2-29 Removing the CPU Module (HP Authorized Service Providers Only) See Table 4-1 on page 4-3 for a listing of replacement hard disk drives and part numbers. Required Equipment • Small Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure Caution Be careful not to touch the upper surface[...]

2-30 Removal and Replacement HP OmniBook XE3 Figure 2-21. Removing the CPU Module Reassembly Notes • Make sure the module is fully seated on its socket, and that none of its pins are bent or otherwise damaged. • Make sure the yellow triangle marked on the corner of the CPU module lines up with the corresponding yellow triangle on the corner of [...]

HP OmniBook XE3 Removal and Replacement 2-31 Removing the Floppy Disk Drive (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Display assembly (page 2-17). • Top case [...]

2-32 Removal and Replacement HP OmniBook XE3 Figure 2-22. Removing the Floppy Disk Drive Reassembly Notes • Make sure the headphone PCA cable lies under the FDD bracket. Screws, M2.5x4 mm[...]

HP OmniBook XE3 Removal and Replacement 2-33 Removing the CD-ROM/DVD Drive (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Hard disk drive assembly (page 2-13). • Di[...]

2-34 Removal and Replacement HP OmniBook XE3 Removing the Motherboard or Bottom Case (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. • 5mm socket driver. When Installing a New Motherboard Before replacing the motherboard, you must (if possible) electronically store the motherboard’s serial number and se[...]

HP OmniBook XE3 Removal and Replacement 2-35 Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Battery (page 2-3). • SDRAM modules (page 2-5). • Mini-PCI card (page 2-7). • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Hard disk drive assembly (page 2-13). •[...]

2-36 Removal and Replacement HP OmniBook XE3 Figure 2-24. Removing the Motherboard Reassembly Procedure • When reinstalling the motherboard, see “Reinstalling the Motherboard” on page 2-37. • When reinstalling the bottom case, see “Replacing the Bottom Case” on page 2-38. Screw, M2.5x5 mm Screw, M2.5x5 mm Standoff screws, 5 mm (6) CPU s[...]

HP OmniBook XE3 Removal and Replacement 2-37 Reinstalling the Motherboard Reassembly Procedure 1. Install the CPU support plate. 2. Insert the I/O connectors through their openings in the bottom case, then lower the motherboard into place. • Be careful not to trap the modem or modem/LAN cable(s) under the motherboard (modem and modem/LAN models o[...]

2-38 Removal and Replacement HP OmniBook XE3 Replacing the Bottom Case Installation Procedure 1. Install a new Microsoft Product ID label. 2. Transfer the old serial number label and install a new overlay, or create a new serial number label using the steps below. 3. If you need to install or replace the docking or PCMCIA doors, refer to the figure[...]

HP OmniBook XE3 Removal and Replacement 2-39 Figure 2-26. Installing the PCMCIA Doors Installing a New Serial Number Label Download the latest version of the serial number label template (Microsoft Word format) from the Partnership Web site (see page vii) under Support/Service in Technical Support Information, or from http://www.mcd.hp.com. Store i[...]

2-40 Removal and Replacement HP OmniBook XE3 Removing Notebook Components (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the assemblies and follow the additional steps given in the ta[...]

HP OmniBook XE3 Removal and Replacement 2-41 Component Removal Procedure Additional Steps Doors, PCMCIA Mini-PCI card (page 2-7). Keyboard cover (page 2-9). Keyboard (page 2-11). Hard disk drive assembly (page 2-13). Display assembly (page 2-17). Top case assembly (page 2-19). Hinge saddle set (page 2-22). Video PCA (page 2-25). Heatsink assembly ([...]

2-42 Removal and Replacement HP OmniBook XE3 Component Removal Procedure Additional Steps Plate, CPU support Mini-PCI card (page 2-7). Keyboard cover (page 2-9). Keyboard (page 2-11). Hard disk drive assembly (page 2-13). Display assembly (page 2-17). Top case assembly (page 2-19). Hinge saddle set (page 2-22). Video PCA (page 2-25). Heatsink assem[...]

HP OmniBook XE3 Troubleshooting and Diagnostics 3-1 This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty modules: • Troubleshooting information  Troubleshooting the problem (page 3-3).  Verifying the repair (page 3-3).  Suggestions for troubleshooting ([...]

3-2 Troubleshooting and Diagnostics HP OmniBook XE3 Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration below. Figure 3-1. Basic Troubleshooting Steps Check the customer’ s description o[...]

HP OmniBook XE3 Troubleshooting and Diagnostics 3-3 Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number. • Operating system and version. • BIOS version. • Accessories and peripherals used. Analyze the problem: • Observe Symptoms. Using the customer’s information, try to duplicate the pr[...]

3-4 Troubleshooting and Diagnostics HP OmniBook XE3 Suggestions for Troubleshooting Table 3-1. Scope of Diagnostic Tools Function DiagTools Power-On Self-Test Sycard PCCtest 450 DMI/TopTools (if installed) BIOS Setup Bootup Tests Describes Configures Processor Tests (System menu) Tests Describes Memory Tests (Memory menu) Tests Describes Describes [...]

HP OmniBook XE3 Troubleshooting and Diagnostics 3-5 If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem. Table 3-2. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help determine likely [...]

3-6 Troubleshooting and Diagnostics HP OmniBook XE3 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Does not boot from CD-ROM or DVD in CD-ROM/DVD drive. Make sure CD-ROM or DVD is bootable. Use BIOS Setup to check boot order and make sure CD-ROM/DVD Drive is enabled as first boot device. Restart notebook. Test[...]

HP OmniBook XE3 Troubleshooting and Diagnostics 3-7 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Battery has short operating time. Turn down display brightness. Check Intel SpeedStep Technology settings in BIOS Setup Power menu. Try default setting. Check settings in Power Management in Control Panel. Certai[...]

3-8 Troubleshooting and Diagnostics HP OmniBook XE3 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments White display. Adjust display brightness. Display assembly. Switchboard PCA. Erratic display. Display cable connection. Video PCA. Display assembly. Motherboard. Bright or missing pixels or lines. See quality sta[...]

HP OmniBook XE3 Troubleshooting and Diagnostics 3-9 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Floppy drive General problems. Make sure floppy drive is installed correctly. Check settings in BIOS Setup. Floppy drive module or contacts. Motherboard. Drive does not write to 1.44-MB floppy disks. Make sure fl[...]

3-10 Troubleshooting and Diagnostics HP OmniBook XE3 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Touch pad General problems. Slide and hold power button four seconds to reset notebook. Avoid touching touch pad while booting or resuming. Check settings in Control Panel. Make sure touch pad is enabled in Mous[...]

HP OmniBook XE3 Troubleshooting and Diagnostics 3-11 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Serial/Parallel/USB General problems. Check connections. Restart notebook. Check settings in BIOS Setup. Check settings in Control Panel. Use troubleshooters in Windows Help. Test ports with DiagTools diagnostic[...]

3-12 Troubleshooting and Diagnostics HP OmniBook XE3 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Modem will not connect at any speed. Make sure notebook’s modem is properly connected to wall telephone jack. Make sure telephone line is not already in use. Verify settings in Modems in Control Panel (Windows[...]

HP OmniBook XE3 Troubleshooting and Diagnostics 3-13 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Printing Serial or parallel printer doesn’t print Make sure printer is on. Make sure printer cable is securely attached at both ends. Make sure cable or cable adapter is appropriate for printer type. Use Print[...]

3-14 Troubleshooting and Diagnostics HP OmniBook XE3 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments PC card Miscellaneous problems. Remove and reinsert PC card. Restart notebook. Try card in other slot or in another computer. If card requires an IRQ, make sure one is available in Device Manager. Check for conf[...]

HP OmniBook XE3 Troubleshooting and Diagnostics 3-15 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Notebook pauses or runs sluggishly. May be normal Windows behavior (background processing can affect response time). Certain background operations (such as virus scanning software) can affect performance. Press [...]

3-16 Troubleshooting and Diagnostics HP OmniBook XE3 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Port replicator Docking product I/O problems. Make sure AC power is connected to port replicator. Make sure notebook is fully inserted in port replicator. Check notebook’s power supply. Check settings in BIOS [...]

HP OmniBook XE3 Troubleshooting and Diagnostics 3-17 Diagnostic Tools This section describes the following diagnostic tools you can use for troubleshooting and repairing the notebook: • DiagTools diagnostic program (below). • Power-on self-test (page 3-24). • Sycard PCCtest 450 PC Card (page 3-27). • Desktop Management Interface (page 3-28)[...]

3-18 Troubleshooting and Diagnostics HP OmniBook XE3 Running DiagTools 1. Restart the notebook. 2. When the HP logo appears, press F10 to start the diagnostic test. 3. When the initial diagnostics screen appears, press F2 twice to continue. 4. When the hardware detection finishes, check the list of detected hardware. The following information and d[...]

HP OmniBook XE3 Troubleshooting and Diagnostics 3-19 9. When you are finished, press ESC to exit the advanced tests. 10. Press F4 twice (from the advanced test screen) or three times (from the basic test screen) to save system and test information in the Support Ticket log file. (You can save this to a floppy disk, or to the notebook’s hard disk.[...]

3-20 Troubleshooting and Diagnostics HP OmniBook XE3 Interpreting the Results • The following table lists test groups, error codes, and suggestions for follow-up actions. Consider these suggestions in combination with other troubleshooting information. Table 3-1. DiagTools Error Codes Code Suggestions System Tests 0001h – 0008h Make sure the CP[...]

HP OmniBook XE3 Troubleshooting and Diagnostics 3-21 Code Suggestions 0265h Check hard disk connection. Replace the hard disk. Replace the motherboard. 0275h Replace the hard disk. 0280h Check hard disk connection. Replace the hard disk. Replace the motherboard. 0281h Replace the hard disk. 0290h Repeat the test. 0293h, 0295h – 0296h Replace the [...]

3-22 Troubleshooting and Diagnostics HP OmniBook XE3 Code Suggestions 2100h – 2102h Replace the display assembly. Replace the video PCA. Replace the motherboard. If error also occurs with external monitor, replace the motherboard. 2110h – 2120h Replace the video PCA. Replace the motherboard. Replace the display assembly. 2130h Replace the displ[...]

HP OmniBook XE3 Troubleshooting and Diagnostics 3-23 Code Suggestions 9605h Run full HDD test, For a notebook that does not give an F10 prompt at boot (no Hibernate partition) or that has a non-Windows operating system, this error may not indicate a failure. Otherwise, reformat the hard disk. If necessary, recreate the Hibernate partition, then run[...]

3-24 Troubleshooting and Diagnostics HP OmniBook XE3 Power-On Self-Test Note If Quiet Boot is enabled in BIOS Setup (the default setting), press ESC during boot to see POST messages. The POST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the system BIOS runs when the notebook boots. The system BIOS will not b[...]

HP OmniBook XE3 Troubleshooting and Diagnostics 3-25 The following table lists POST messages and explanations for reported problems. If the system fails after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. Table 3-2. POST Messages Message Description 0200 Failure Fixed Disk Fixed[...]

3-26 Troubleshooting and Diagnostics HP OmniBook XE3 Message Description 02F5: DMA Test Failed BIOS test error: Cannot write to extended DMA (Direct Memory Access) registers. 02F6: Software NMI Failed BIOS test error: Cannot generate software NMI (Non-Maskable Interrupt). 02F7: Fail-Safe Timer NMI Failed BIOS test error: Fail-Safe Timer takes too l[...]

HP OmniBook XE3 Troubleshooting and Diagnostics 3-27 Sycard PCCtest 450 CardBus Card (Optional) The PCCtest 450 CardBus Card (version 1.05) available from Sycard Technology is the only recommended diagnostic tool that tests the functionality of the PCMCIA slots using a PCMCIA card. It is a Type II CardBus Card that works with compatible test softwa[...]

3-28 Troubleshooting and Diagnostics HP OmniBook XE3 Desktop Management Interface (DMI) The Desktop Management Interface (DMI) is basically a set of rules for accessing information about a personal computer. Using DMI, an application program can determine, for example, which hardware and software components are present in the computer, the operatin[...]

HP OmniBook XE3 Troubleshooting and Diagnostics 3-29 Using the DMI Interface For a complete explanation of how to take full advantage of DMI, see the following documentation (provided with your notebook): • A README.TXT file. • A Windows online help file describin g Hewlett-Packard’s implementation of DMI (group and attribute definitions). Si[...]

3-30 Troubleshooting and Diagnostics HP OmniBook XE3 BIOS Setup Utility The BIOS Setup utility provides access to basic configuration settings. It is independent of the operating system. Running the BIOS Setup Utility 1. Close all applications, then click Start, Shut Down, Reboot. (If necessary, you can press CTRL+ALT+DEL to reboot.) 2. When the HP[...]

HP OmniBook XE3 Troubleshooting and Diagnostics 3-31 System Devices Menu Description Default PS/2 Pointing Devices Enables (Both) or disables (Auto) the internal pointing devices when an external PS/2 mouse is connected. Auto External Fn Key Sets whether left CTRL+left ALT on an external keyboard is interpreted as the Fn key. Enabled IDE Controller[...]

3-32 Troubleshooting and Diagnostics HP OmniBook XE3 Power Menu Description Default Intel SpeedStep Technology Sets CPU high-/low-speed mode: – Auto: boot at high speed on AC, low speed on battery. – Reversed: boot at low speed on AC, high speed on battery. – Battery Optimized: boot at low speed. – Maximum Performance: boot at high speed. ?[...]

HP OmniBook XE3 Replaceable Parts 4-1 This chapter contains an exploded view of the XE3 and the following lists of parts: • Replaceable parts (page 4-3). • Accessory replacement parts (page 4-5). • Part number reference (page 4-6).[...]

4-2 Replaceable Parts HP OmniBook XE3 Figure 4-1. Exploded View[...]

HP OmniBook XE3 Replaceable Parts 4-3 Table 4-1. Replaceable Parts Description Part Number Exchange User- Part Number Repl. 1 Battery, LiIon (9 cell) F2111-60901 Yes 2 Case, bottom (modem & modem/LAN) F2111-60964 No 2 Case, bottom (no modem or LAN) F2111-60974 No 3 Case, top F2111-60947 No 4 Cover, keyboard F2111-60939 Yes 5 Display, 12.1-in TF[...]

4-4 Replaceable Parts HP OmniBook XE3 Description Part Number Exchange User- Part Number Repl. Kit, covers F2111-60943 No 12 Cover, SDRAM (see above kit) No 13 Cover, mini-PCI (see above kit) No 14 Doors, docking (with springs) (see above kit) No 15 Doors, PCMCIA (with springs) (see above kit) No 16 Kit, hard disk drive carrier (includes bracket, s[...]

HP OmniBook XE3 Replaceable Parts 4-5 Table 4-2. Accessory Replaceable Parts Description Part Number Exchange User Part Number Repl. AC adapter (60-watt) (F1454A) 0950-3634 Yes Adapter, PS/2 “Y” (F1469A) F1469-80001 Yes Auto/airline AC adapter (75-watt) (F1455A) 5182-5131 Yes Battery, LiIon (9 cell) (F2024A) F2111-60901 Yes Power cord, replacem[...]

4-6 Replaceable Parts HP OmniBook XE3 Table 4-3. Part Number Reference Part Exchange Description User Number Part Number Repl. 0950-3634 Adapter, AC (60 watt) Yes 0950-3765 Adapter, AC, Ultra Slimline (60 watt) Yes 0950-3825 F2072-69103 Drive, hard disk (5 GB, 9.5 mm, Hitachi) Yes 0950-3831 F2072-69104 Drive, hard disk (10 GB, 9.5 mm, IBM) Yes 0950[...]

HP OmniBook XE3 Replaceable Parts 4-7 Part Exchange Description User Number Part Number Repl. F2111-60928 Keyboard, Czech No F2111-60929 Keyboard, Greek No F2111-60930 Keyboard, Belgian No F2111-60931 Keyboard, Chinese No F2111-60932 Keyboard, Polish No F2111-60933 Keyboard, Portuguese No F2111-60934 Keyboard, Russian No F2111-60935 Keyboard, Japan[...]

4-8 Replaceable Parts HP OmniBook XE3 Part Exchange Description User Number Part Number Repl. F2113-60906 Recovery CD, International English W98 No F2113-60907 Recovery CD, Swedish/English W98 No F2113-60908 Recovery CD, Norwegian/English W98 No F2113-60909 Recovery CD, Danish/English W98 No F2113-60910 Recovery CD, W98 Finnish/English No F2113-609[...]

HP OmniBook XE3 Reference Information 5-1 This chapter includes the following reference information: • Password removal policy. • Display quality statement. Password Removal Policy If the user forgets the system password, the user calls Technical Support to determine the proper removal procedure. The user must provide proof of ownership, and th[...]

5-2 Reference Information HP OmniBook XE3 Hewlett-Packard Display Quality Statement TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be vis[...]

HP OmniBook XE3 Reference Information 5-3 Table 5-1. XE3 TFT LCD Guidelines (12.1-in SVGA, 13.3/14.1/15.0-in XGA) Type of Imperfection Imperfections Not Allowed Electrical Imperfections: Bright dots (a) Dark dots (a) • 7 or more single bright dots. • 7 or more single dark dots. • 9 or more total (bright and dark combined) defective dots. • [...]

5-4 Reference Information HP OmniBook XE3 Service Notes Service notes containing important repair information for the notebook will be issued periodically as needed. These notes are available online at the Partnership Web site—see page vii.[...]

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1. Product Information 2. Removal and Replacement 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Information (QJOLVK 3ULQWHGLQ7DLZDQ 3DUW1XPEHU3)[...]