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HP (Hewlett-Packard) ZT1000 manual

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Table of contents for the manual

  • Page 1

    WURXEOHVKRRWLQ J  DQGVHOIUHSDL U JXLGH KS SDYLOLRQQRWHERRN ]W[]  VHULHV RPQLERRNQRWHERR N [WVHULHV   7HFKQRORJ&RGH,' [...]

  • Page 2

    ii zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Notice This manual and any examples contained h erein are provi ded “as is” and are su bject to change w ithout notice. Hewlett -Packard Co mpany makes no warranty of any kind w ith regard to t his manual, including, but not limited to, the implied warranties of m e[...]

  • Page 3

    zt1000/x z300 and x t1500 S eries iii Troubles hootin g and Self -Repa ir Gui de Technology Codes HP does not chang e the nam e of a product ev ery tim e the product ’ s technolo gy changes. While this helps ensure conti nuing market moment um for HP product s, it com plicates technolog y deploym ent and support processes. To help solv e this pro[...]

  • Page 4

    iv zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Contents Product Information ......................................................................................................... 7 Notebook F eatures .............................................................................................................. ...[...]

  • Page 5

    zt1000/x z300 and x t1500 S eries v Troubles hootin g and Self -Repa ir Gui de Reference Inf ormation .................................................................................................... 55 Password Rem oval Policy .............................................................................................................. 55 Hewle[...]

  • Page 6

    [...]

  • Page 7

    zt1000/x z300 and x t1500 S eries Product Inform ation 7 Troubles hootin g and Self -Repa ir Gui de Product Information This section intr oduces the n otebook and i ts component s, and briefly descri bes basic operation. Notebook Features Figur e 1. Fr o nt Vie w 1. One-Touch b uttons (pr ogrammabl e). 2. Power button. 3. Keyboard statu s ligh ts: [...]

  • Page 8

    8 Product Inf orm ation zt1000/xz30 0 and xt1 500 Ser ies Troubles hootin g and Self -Repa ir Gui de Figur e 2. Bac k View 15. AC adapt er jack . 16. Parallel p ort (LPT1) (c olored b urgundy). 17. External monitor (VGA) port (colored blue). 18. Univ ersal ser ial bus (U SB) ports (2). 19. S-video (T V out) port ( colored yellow ) (selected models)[...]

  • Page 9

    zt1000/x z300 and x t1500 S eries Product Inform ation 9 Troubles hootin g and Self -Repa ir Gui de Figur e 3. Bot t om View 32. Infrared port (selected model s). 33. Battery. 34. CD/ DVD drive latc h. 35. RAM cover. 36. Battery latch. 37. Docki ng port. 38. M ini-PCI cover (no u ser- replaceable part s insi de). 39. Hard di sk driv e retain ing sc[...]

  • Page 10

    10 Product Inform ation zt1000/x z300 and xt1 500 S eries Troubles hootin g and Self -Repa ir Gui de Figure 4. Main St at us Lights 1. Hard disk drive activity . • On: the notebook is accessing the hard disk drive. 2. Power mode . • Green: the notebook is on (e ven if the display is off). • Amber: the notebook i s on standby . • Off: the no[...]

  • Page 11

    zt1000/x z300 and x t1500 S eries Product Inform ation 11 Troubles hootin g and Self -Repa ir Gui de Figure 5. Key board St at us Lights 1. Caps Lock . Caps Lock is ac tiv e. 2. Num Loc k . Num L ock is active. (The Key pad Lock must also be on to use the embedded key pad.) 3. CD/DVD drive acti vity. The driv e is active. Figure 6. M ultimedi a B u[...]

  • Page 12

    12 Product Inform ation zt1000/x z300 and xt1 500 S eries Troubles hootin g and Self -Repa ir Gui de Operating the Notebook Note This manual des cribes th e notebook in its origin al fact ory config uration, with all s ettings at their default va lu es . Turning the Notebook On and Off Power mode To enter this mode To turn on again On Power mode st[...]

  • Page 13

    zt1000/x z300 and x t1500 S eries Product Inform ation 13 Troubles hootin g and Self -Repa ir Gui de Resetting the Notebook If Window s or the notebook stops responding and y ou cannot turn the notebook off, try t he following in the order listed. Press the power butt on to restart. • Press Ctrl+Alt+Del, then click Shut Down, Turn Off. • Press [...]

  • Page 14

    14 Product Inform ation zt1000/x z300 and xt1 500 S eries Troubles hootin g and Self -Repa ir Gui de Hardw are Specifications The specificat ions shown bel ow are subject to cha nge. For the latest specificat ions, see the HP Notebook Web si te (www .hp.com/not ebooks). Physical A tt ributes Dimensions: 14.1-in mode ls: 330 × 278.3 mm (12.99 × 10[...]

  • Page 15

    zt1000/x z300 and x t1500 S eries Product Inform ation 15 Troubles hootin g and Self -Repa ir Gui de Wireless LA N (selected m odels) Radio: IEEE 802.11b , WECA W i- Fi co mpliant, direct- seq uen ce spread-spectr um. Operating fre quency : 2.5-GHz ISM band, exact freque ncies a nd chann els depend on country. Raw data rate: 1, 2, 5.5, or 11 M bps.[...]

  • Page 16

    16 Troubles hootin g and Diag nostic s zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Troubleshooting and Diagnostics This section contai ns soluti ons to several ty pes of problems you may encounter w hen using the notebook. Try the solutions one at a tim e, in the order in which they are presented. You can also find [...]

  • Page 17

    zt1000/x z300 and x t1500 S eries T roubleshootin g and D iagnos tics 17 Troubles hootin g and Self -Repa ir Gui de CD and DVD Problems If y ou can’ t boot f r o m a CD i n t he D V D/CD- RW drive • Make sure the CD is boot able, such as t he Rec overy CD s. • Make sure the DV D/CD-RW drive i s selected as the boot device — see “ Changing[...]

  • Page 18

    18 Troubles hootin g and Diag nostic s zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de If a DVD mov ie doesn ’ t fill the scree n • Each side of a do uble-si ded DVD has a different format (standard or wi descreen). In widescreen format, bl ack bands appear at the top and bot tom of t he screen. To vi ew the standar[...]

  • Page 19

    zt1000/x z300 and x t1500 S eries T roubleshootin g and D iagnos tics 19 Troubles hootin g and Self -Repa ir Gui de • Test the display with the e-DiagTools diagnostics — see “ Using the e-Diag Tools Diag nostic Tests ” on p age 31. If one or mor e display pi xels look bad TFT di splay manufact uring is a highly precise but imperfect technol[...]

  • Page 20

    20 Troubles hootin g and Diag nostic s zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de • Test the hard di sk drive wi th the e-DiagTools diag nostics — see “ Using the e-DiagTool s Diagnostic Tests ” on pa ge 31. • If necessary , format the hard disk and rei nstall the origi nal factory software — see “ Re[...]

  • Page 21

    zt1000/x z300 and x t1500 S eries T roubleshootin g and D iagnos tics 21 Troubles hootin g and Self -Repa ir Gui de • Make sure the em bedded K eypad L ock (Fn+F8) i s on — or that y ou press and hold the Fn key to temporarily access the em be dded keypad. If y ou can ’ t type the eur o sy mbol • Hold Alt GR when y ou press the marked key .[...]

  • Page 22

    22 Troubles hootin g and Diag nostic s zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Memory Problems If a message say s y ou are out of mem ory • Make sure drive C is not run ning low on free space. • Use the mem ory troubleshoo ter in Window s Help and Support. • If you are hav ing m emory problem s while runni[...]

  • Page 23

    zt1000/x z300 and x t1500 S eries T roubleshootin g and D iagnos tics 23 Troubles hootin g and Self -Repa ir Gui de If the modem di al s i nc orrectly • Check the tel ephone num ber you entered, incl uding any d igits required for out side access or l ong distance. • In Control Panel, open Phone and Mo dem Options, an d check the dialing opti o[...]

  • Page 24

    24 Troubles hootin g and Diag nostic s zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de If the mod em isn ’ t detected • Check the m odem setup. In Control Panel, open P hone and Modem Options. • Click Start, Co ntrol Panel, Performance and Mai ntenance , Sy stem. On the Hardware t ab, open t he Device Manager. I f[...]

  • Page 25

    zt1000/x z300 and x t1500 S eries T roubleshootin g and D iagnos tics 25 Troubles hootin g and Self -Repa ir Gui de Parallel and USB Problems If a USB mou se doesn ’ t work • Make sure you fol lowed the m anufacturer ’ s installation instruction s completely and have installed the mouse properly . If not, repeat the proce dure. • Make sure [...]

  • Page 26

    26 Troubles hootin g and Diag nostic s zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de PC Card (PCMCI A) Problems If the notebo ok d oesn ’ t reco gni z e a PC Card • Remov e and reinsert the PC Card. • Put the notebo ok on standby , then resume. • Restart the notebo ok. • If the card requi res an IRQ, m ake s[...]

  • Page 27

    zt1000/x z300 and x t1500 S eries T roubleshootin g and D iagnos tics 27 Troubles hootin g and Self -Repa ir Gui de • If the not ebook ’ s hard disk dr ive runs frequently (as indicated by the hard drive l ight on the front of the notebook) w hile the n otebook appears to b e paused or running slowly, Windows is li kely spending excess ti me wr[...]

  • Page 28

    28 Troubles hootin g and Diag nostic s zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de • PC Card use can affect batt ery operating t ime. If the Time Rem ai nin g for the battery seems incorrect • The Tim e Remaining is an estim ate based on the rate at which the notebook is using power at that instant. So, if y ou [...]

  • Page 29

    zt1000/x z300 and x t1500 S eries T roubleshootin g and D iagnos tics 29 Troubles hootin g and Self -Repa ir Gui de • Don ’ t use th e touch pad while the not ebook is st arting up or resum ing from standby or hibernation. • If the notebook still doesn ’ t respond, rem ove the battery and AC a dapter, and rem ove any PC Card. Then res et th[...]

  • Page 30

    30 Troubles hootin g and Diag nostic s zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de If you cann ot co nn ect to a particul ar co mputer o n the n et w ork • Make sure the com puter is properly connected to the network. • Make sure your TC P/IP setup is correct for y our network: click Start, Cont rol Panel, Netw [...]

  • Page 31

    zt1000/x z300 and x t1500 S eries T roubleshootin g and D iagnos tics 31 Troubles hootin g and Self -Repa ir Gui de Using the e-DiagTools Diagnostic Tests The e-Diag Tools hardware d iagnostic program included with y our notebook provi des two lev els of testing: autom ated testing using its basic hardware test , and advanced t esting using in div [...]

  • Page 32

    32 Troubles hootin g and Diag nostic s zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de 10. After each run, press F 2 to go back to the advanced tests screen, press F4 to view the support ticket, or press F 3 to exit. e-DiagTools for Wind ows ca n also update the version of e- DiagTools on y our notebook ’ s hard disk.[...]

  • Page 33

    zt1000/x z300 and x t1500 S eries T roubleshootin g and D iagnos tics 33 Troubles hootin g and Self -Repa ir Gui de Extended M e mory Shows the ex tended memory siz e. Detected automatical ly. LCD Status Pane l Displ ay Sets whether the stat us pane l on the front of t he noteboo k is enabled. Enabled LCD Status Pane l Date Format Sets the date f o[...]

  • Page 34

    [...]

  • Page 35

    zt1000/x z300 and x t1500 S eries Reinstal ling and U pdatin g Softwar e 35 Troubles hootin g and Self -Repa ir Gui de Reinstalling and Updating Software You can use the R ecovery C D s or DV D s to recover the original factory softw are for your notebook. The Recovery C Ds or DVD s also prov ide Windows driv ers specific to your notebook to config[...]

  • Page 36

    36 Reinstal ling and U pdatin g Softwar e zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Updating the Notebook BIO S Hewlett- Packard may prov ide updates to the not ebook ’ s BIOS to enhance the capabilities of your system. Check the HP Business Support Web site (www.hp.com /go/bizsupport). Installation utili ties a[...]

  • Page 37

    zt1000/x z300 and x t1500 S eries Removing and Rep lacing P arts 37 Troubles hootin g and Self -Repa ir Gui de Removing and Replacing Parts This chapter shows how to r emove and replace the notebook ’ s user- replaceable components. Caution Always pr ovide prop er grou nding when perform ing repairs . W ithout proper groundin g, an elec trostatic[...]

  • Page 38

    38 Removing and Rep lacing P arts zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Remo v ing the Battery Table 1. Battery Replacement Part Numb ers Description Part Number Exchang e Part Number Battery, LiIon 8-cell F3172-6090 1 Requir e d Equipment • None. Remov a l Pr oc edure • Slide the battery ’ s release lat[...]

  • Page 39

    zt1000/x z300 and x t1500 S eries Removing and Rep lacing P arts 39 Troubles hootin g and Self -Repa ir Gui de Remo v ing the Optical Drive Module Table 2. Optic al Drive Module Re pl aceme nt Part Number s Description Part Number Exchang e Part Number Drive, DV D module F5535-6091 1 Drive, DV D/CD-R W Combo m odule F5535-60912 Requir e d Equipment[...]

  • Page 40

    40 Removing and Rep lacing P arts zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Remo v ing the Hard Disk Drive Table 3. Hard Disk Dri v e Repla cem ent Part Numbers Description Part Number Exchange Part Number HDD-20GB 9.5mm IBM ATA100 FDB 0950-4318 F3257-69501 HDD-20GB 9.5mm, TO SH ATA100 FDB 0950-4287 F3476-69002 HD[...]

  • Page 41

    zt1000/x z300 and x t1500 S eries Removing and Rep lacing P arts 41 Troubles hootin g and Self -Repa ir Gui de Figur e 11. Re moving the Hard Disk Tray Reassembl y Notes • Insert the connect or end of the driv e through the op ening in the t ray, then l ower the drive i nto place. • Carefully slide the hard driv e assembly into its compart ment[...]

  • Page 42

    42 Removing and Rep lacing P arts zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Remo v ing the Mini-PCI Card Certain notebo ok models include a m ini-PCI card that contai ns either a m odem or com bined modem and 802.11 wirel ess. Table 4. Mini -P CI Card Replac ement Part Num bers Description Part Number Exchange Par[...]

  • Page 43

    zt1000/x z300 and x t1500 S eries Removing and Rep lacing P arts 43 Troubles hootin g and Self -Repa ir Gui de Figur e 12. Re moving the M ini- P CI Card Reassembl y Notes • Reattach the cable(s) to the card, and tuc k them into the com part ment. • Gently press the card into the conne ctor at an an gle of about 30 ° , until it is fully insert[...]

  • Page 44

    44 Removing and Rep lacing P arts zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Remo v ing the Keyboard Cov e r Table 5. Key board Cover Repl a cement Part Num bers Description Part Number Exchang e Part Number Cover, keyboar d (with LED lens) F3398-6091 7 Requir e d Equipment • #0 P hillips screwdriver. • Small f[...]

  • Page 45

    zt1000/x z300 and x t1500 S eries Removing and Rep lacing P arts 45 Troubles hootin g and Self -Repa ir Gui de Figur e 14. Re moving the Keyboard Cov er Reassembl y Notes • Make sure the key board cover switch cable is securely co nnected to the m otherboard. • Bend the center of the keyboard cover upward sli ghtly, and i nsert the tabs on the [...]

  • Page 46

    46 Removing and Rep lacing P arts zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Remo ving the Keyboard Table 6. Keyboard Re pla cement Part Numbers Description Part Number Exchange Part Number Keyboard, Fren ch (zt1100/xz 200 series only) F3428-6090 3 Keyboard, Fren ch Canadian (zt1100/x z200 series only ) F3428-6090 [...]

  • Page 47

    zt1000/x z300 and x t1500 S eries Removing and Rep lacing P arts 47 Troubles hootin g and Self -Repa ir Gui de 4. Raise the top of th e keyboard, t hen lift t he key board up and out of the notebook. 5. Lay the keyboard face down on the top case, forward of it s normal position, and disconnect the ribbon cable from the motherboard. Warning Do not t[...]

  • Page 48

    48 Removing and Rep lacing P arts zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Remo ving an SDRA M Module The notebook has no S DRAM built into its motherboard, but has two slots for PC133 SDRAM modules: a system SDRAM sl ot beneath the key board (containing an SDRAM m odule install ed at the factory), and an expa ns[...]

  • Page 49

    zt1000/x z300 and x t1500 S eries Removing and Rep lacing P arts 49 Troubles hootin g and Self -Repa ir Gui de Reassembl y Notes • Carefully press the SDRAM m odule into the connector at an angle of about 30 ° , until it is full y inserted. Then press down on both sides of the m odule until the latches snap closed. Figur e 18. I nst al ling a n [...]

  • Page 50

    50 Removing and Rep lacing P arts zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Remo v ing the Speakers Table 8. Spe aker Re pl acement Part N umbers Description Part Number Exchang e Part Number Kit, speakers (L/R) F5535-6092 1 Requir e d Equipment • #0 P hillips screwdriver. Remov a l Pr oc edure 1. Unplug the AC [...]

  • Page 51

    zt1000/x z300 and x t1500 S eries Removing and Rep lacing P arts 51 Troubles hootin g and Self -Repa ir Gui de Remo ving the Fan Table 9. Fan Replacement Part N um bers Description Part Number Exchang e Part Number Fan, heat sink F3398-6093 5 Requir e d Equipment • #0 P hillips screwdriver. Remov a l Pr oc edure 1. Unplug the AC adapter, i f pres[...]

  • Page 52

    52 Removing and Rep lacing P arts zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Figur e 21. Re moving the Fan Reassembl y Notes • Make sure the fan wi res are not pinned under the fan, an d is securely plugged into i ts socket. • If present, m ake sure the wireless cables are not trapped u nder or behind t he fan.[...]

  • Page 53

    zt1000/x z300 and x t1500 S eries Removing and Rep lacing P arts 53 Troubles hootin g and Self -Repa ir Gui de Replacing Small Parts and A ccessori es The following small parts are user- replaceable. Table 10. Re placing Sm al l Parts Part Part Numbers Replacement Pro cedure Cover, mini-PCI Included in door kit F3377-6093 3 On the botto m of the no[...]

  • Page 54

    54 Removing and Rep lacing P arts zt1000/x z300 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Table 11. Pav ili on zt100 0/xz30 0 an d Omnib ook x t 1500 Series A ccessories Accessory Description New Accessori es F3172B HC LiIon Battery F3494B Simple Port R eplicator Tested Cross-Platfor m Accessories F5101A MCD USB Floppy Disk Dri[...]

  • Page 55

    zt1000/x z300 and x t1500 S eries Referenc e Inform ation 55 Troubles hootin g and Self -Repa ir Gui de Reference Information This section includes i nformat ion on HP ’ s password rem oval pol icy, and on noteboo k di splay quali ty. Passw o rd Remo v al Policy If the user forgets t he system password, the user calls HP Custom er Care to determi[...]

  • Page 56

    56 Referenc e Inform ation zt1000/x z300 a nd xt1500 Series Troubles hootin g and Self -Repa ir Gui de Here are some gui delines for determ ining what act ion to take on custom ers ’ com plaints of cosmetic imperfections in their T FT displays: 1. View the notebook u nder the custom er ’ s normal operating conditions. This means t hat if the cu[...]