HP 3020 manual

hp L ase rJet 30 20 hp L ase rJet 30 30 use[...]

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hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one User Guide[...]

Copyright Information © 2003 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in [...]

Table of contents 1 Getting to know your device Identifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one ...........................2 Package contents of the hp LaserJet 3020 all-in-one ........................................................ 2 Package contents of the hp LaserJet 3030 all-in-one ..................................[...]

Paper ................... ............................................ ................. .................... ..................... ....... 28 Common media problems table ..... ....................... ........................ .................. ................. 28 Labels ............................. ................................. .............[...]

Loading originals onto the flatbed scanner ................. ................ ..................................... 62 Loading originals into the automatic document feeder (ADF) input tray ........... ...............62 Understanding scanning methods ........................... ............................ ................................... 64 Scan[...]

Are media jams present? .............. ................. ............. ............... ......................... .............. 93 Is the parallel or USB Device Cable (A/B) working, and is it connected correctly? . .. .. ....93 Are other devices running on your computer? ..... ............................................................ 93 Pages pr[...]

Copy defects are apparent ............... ................... .............................. .................. .................. 1 18 Vertical white or faded stripes ................................... ..................................................... 118 Blank pages ............................................................................[...]

Korean EMI statement .................................................................................................... 139 Australia ..................................................................................................................... ..... 140 Declaration of Conformity .................................... .......................[...]

1 Getting to know your device Use these topics to acquaint yourself with your new HP LaserJet 3020 all-in-one or HP LaserJet 3030 all-in-one: ● Identifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one ● Device features of the hp LaserJet 3020 all-in-one and the hp LaserJet 3030 all-in-one ● Identifying the hardware componen[...]

Identifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one Use the following illustrations to make sure that the package contents are complete. Package contents of the hp LaserJet 3020 all-in-one 1 Print cartridge 2 Power cord 3 Getting started guide and support flyer 4 150-sheet media input tray 5 CD-ROMs containing device softwar[...]

Package contents of the hp LaserJet 3030 all-in-one 1 Print cartridge 2 Power cord 3 Getting started guide and support flyer 4 150-sheet media input tray 5 CD-ROMs containing device software and electronic user guide 6 Automatic document feeder (ADF) input tray 7 Fax guide 8 Phone cord 9 Output bin support 10 Device control panel cover 11 HP LaserJ[...]

Device features of the hp LaserJet 3020 all-in-one and the hp LaserJet 3030 all-in-one Speed ● Prints and copies up to 15 pages per minute (ppm) Paper handling ● A flatbed scanner, a 50-page automatic document feeder (ADF), a 150-sheet media input tray, and a 10-sheet priority input slot Memory ● 32 megabytes (MB) of random-access memory (RAM[...]

Identifying the hardware components Use the following illustrations to identify the hardware components of your device: HP LaserJet 3020 all-in-one hardware components 1 Automatic document feeder (ADF) input tray 2 Flatbed scanner lid and ADF output bin 3 Device control panel 4 Print-cartridge-door release 5 Output bin 6 Priority input tray 7 Media[...]

Identifying the device control panel components of the hp LaserJet 3020 all-in-one Use the following illustration to identify the device control panel components. 1 Scan controls. Use these controls to scan to e-mail or a folder. For instructions about scanning, see Scanning . 2 Alphanumeric buttons. Use the alphanumeric buttons to type data into t[...]

Identifying the device control panel components of the hp LaserJet 3030 all-in-one Use the following illustration to identify the device control panel components. 1 Fax controls. Use the fax controls to change commonly used fax settings. For information about using the fax controls, see the fax guide. 2 Alphanumeric buttons. Use the alphanumeric bu[...]

Identifying the software components Note The software components that are installed depend on the operating system (OS) and the installation type. See the start guide for more information. The following software items are included with the device: ● HP toolbox ● HP LaserJet Scan software ● TWAIN or WIA Scan Driver (WIA is available for Window[...]

Print-media specifications For optimum results, use conventional 75 to 90 g/m 2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, and bent edges. Note The printer supports a wide range of standard and custom sizes of print media. The capacity of [...]

Priority input slot paper sizes Priority input slot Dimensions Weight or thickness Capacity Minimum-size paper 76 by 127 mm (3 by 5 in) 60 to 163 g/m 2 (16 to 43 lb bond) 10 sheets (75 g/m 2 ; 20 lb bond) Maximum-size paper 216 by 356 mm (8.5 by 14 in) 60 to 163 g/m 2 (16 to 43 lb bond) 10 sheets (75 g/m 2 ; 20 lb bond) Minimum-size glossy paper 76[...]

2 Changing the settings by using the hp toolbox or the device control panel Note The HP toolbox information in this chapter is for Windows operating systems only. For information about HP toolbox for Macintosh, see the online Help in the HP toolbox for Macintosh. You can change the settings for the device by using the HP toolbox or the device contr[...]

Using the hp toolbox (Windows) The HP toolbox is a Web application that you can use for the following tasks. Note The HP LaserJet 3020 all-in-one does not include faxing capabilities. ● Monitor the device status. ● View and configure the device settings for print, fax, copy, and scan. ● View troubleshooting and "How do I" informatio[...]

The hp toolbox sections The HP toolbox contains the following sections: ● Status tab ● Fax tab (available for the HP LaserJet 3030 all-in-one only) ● Scan to... tab ● Troubleshooting tab ● Documentation tab Other links Each page in the HP toolbox contains links to the HP website for device registration and device support, and links for or[...]

Scan to... tab The Scan to... tab has links to the following main pages: ● Scan to E-mail or a Folder ● Scan Preferences Note The scan preferences apply to only Scan to E-mail or a Folder . Troubleshooting tab The Troubleshooting tab has links to various device troubleshooting information, such as how to clear a media jam; how to resolve print-[...]

Using the device control panel You can also configure settings at the device control panel. This section describes how to perform the following tasks: ● Printing a configuration page ● Printing a device control panel menu map ● Restoring the factory-set defaults ● Changing the device control panel display language ● Changing the default m[...]

To restore the factory-set defaults 1. Press MENU / ENTER . 2. Use the < or the > button to select Service , and then press MENU / ENTER . 3. Use the < or the > button to select Restore defaults , press MENU / ENTER , and then press MENU / ENTER again to confirm your selection. The device automatically restarts. Changing the device cont[...]

● The phone line sounds for outgoing faxes (HP LaserJet 3030 all-in-one only). ● The ring volume for incoming faxes (HP LaserJet 3030 all-in-one only). To change the alarm volume The alarm sounds when the device is presenting an alert or critical error message. The alarm duration length is either one or three seconds, depending on the type of e[...]

3. Use the < or the > button to select Volume settings , and then press MENU / ENTER . 4. Use the < or the > button to select Key Press volume , and then press MENU / ENTER . 5. Use the < or the > button to select Off , Soft , Medium , or Loud . 6. Press MENU / ENTER to save your selection. Note The factory-set default for the dev[...]

3 Printing Use the following information to perform printing tasks with the device: ● Printing by using manual feed ● Stopping or canceling a print job ● Printer drivers ● Understanding print-quality settings ● Optimizing print quality for media types ● Device media specifications ● Guidelines for using media ● Selecting media for t[...]

Printing by using manual feed Use manual feed when printing on mixed media (for example, printing on an envelope, then printing a letter, then an envelope, and so on). Load an envelope in the priority input tray and load the letterhead in the media input tray. To print by using manual feed 1. Open the device properties or printer setup (printer dri[...]

Stopping or canceling a print job If your print job is currently printing, you can cancel it by pressing CANCEL on the device control panel. CAUTION Pressing CANCEL clears the job that the device is currently processing. If more than one process is running (for example, the device is printing a document while receiving a fax), pressing CANCEL clear[...]

Printer drivers When you installed the device software, you selected one of the following printer drivers: PCL 6 driver (default driver): Use the PCL 6 driver to take full advantage of the device features. Unless complete backward compatibility with previous printer control language (PCL) drivers or older printers is necessary, the PCL 6 driver is [...]

4. On the settings options, click Save Custom Setting . 5. To invoke the settings when printing a document, select the Custom option in the Saved Settings section. Note The steps for Macintosh Classic might vary. To change settings for a print job (Windows) On the File menu, click Print . In the Print dialog box, click Properties . Change the setti[...]

Understanding print-quality settings Print-quality settings affect how light or dark the print is on the page and the style in which the graphics are printed. You can also use the print-quality settings to optimize the print quality for a specific media type. See Optimizing print quality for media types for more information. You can change the sett[...]

To use EconoMode (to save toner) EconoMode is a feature that allows the printer to use less toner per page. Selecting this option extends the life of the toner supply and reduces the cost per page. However, it also reduces print quality. The printed image is lighter, but it is adequate for printing drafts or proofs. Hewlett-Packard does not recomme[...]

Optimizing print quality for media types Media-type settings control the temperature of the device fuser. You can change the settings for the media that you are using to optimize the print quality. The following are the media types that you can optimize for: ● plain paper ● preprinted paper ● prepunched paper ● letterhead ● transparency ?[...]

Device media specifications HP LaserJet devices produce excellent print quality. The device prints on a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, and custom-sized media. Properties such as weight, grain, and moisture content are important factors affecting device performance and output [...]

Guidelines for using media Use the guidelines in this section when selecting and using print media. Paper For best results, use conventional paper. Make sure that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. If you are unsure about what type of paper you are lo[...]

When selecting labels, consider the quality of the following factors: ● Adhesives: The adhesive material should be stable at 200° C (392° F), the device maximum temperature. ● Arrangement: Use only labels that have no exposed backing between them. Labels can peel off sheets that have spaces between the labels, causing serious jams. ● Curl: [...]

Envelopes with double-side seams An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style is more likely to wrinkle during printing. Make sure that the seam extends all the way to the corner of the envelope as shown in the following illustration: Envelopes with adhesive st[...]

● Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged. ● Sizes: Use card stock that is within the following size ranges only: ● Minimum: 76 by 127 mm (3 by 5 inches) ● Maximum: 216 by 356 mm (8.5 by 14 inches) Card stock guidelines Set margins at least 2 mm (0.08 inch) away from the edges. ENWW Guidelines [...]

Selecting media for the automatic document feeder (ADF) Use the following guidelines when selecting media for the ADF. Automatic document feeder (ADF) specifications ● Input capacity: The ADF holds up to 50 sheets of flat, 60 to 90 g/m 2 (16 to 24 lb), copier-grade paper. ● Media size : Use copier-grade paper that is within the following size r[...]

Printing on envelopes Use one of the following methods to print on envelopes. ● To print on one envelope ● To print on multiple envelopes To print on one envelope Use only envelopes that are recommended for laser printers. See Device media specifications for more information. Note Use the priority input tray for printing on one envelope. Use th[...]

4. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select Envelope from the Type is: drop-down list. For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Macintosh drivers), select Envelope as the media type. Note Not all device features are available for all printer d[...]

4. Adjust the media guides to the length and width of the envelopes. 5. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select Envelope from the Type is: drop-down list. For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Macintosh drivers), select Envelope as the med[...]

Printing on transparencies and labels Use only transparencies and labels that are recommended for use in laser printers, such as HP transparency film and HP laser-quality labels. See Device media specifications for more information. CAUTION Inspect the media to make sure that it is not wrinkled or curled and that it does not have any torn edges or [...]

3. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select the correct media type from the Type is: drop-down list. For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Macintosh drivers), select the correct media type. Note Not all device features are available for all[...]

Printing on letterhead and preprinted forms Only use letterhead or preprinted forms that are recommended for use in laser printers, such as HP laser-quality letterhead and preprinted forms. See Device media specifications for more information. Use these instructions to print documents on letterhead or preprinted forms. To print on letterhead and pr[...]

Printing on custom-sized media or card stock The device can print on custom-sized media and card stock that is between 76 by 127 mm (3 by 5 inches) and 216 by 356 mm (8.5 by 14 inches) in size. Depending on the media, you can print on up to 10 sheets from the priority input tray. Use the media input tray for printing on more than 10 sheets. Note Ma[...]

Printing on both sides of the media (manual duplexing) To print on both sides of the media (manual duplexing), you must send the media through the device twice. Manual duplexing can cause the device to become dirty, which reduces print quality. If the device becomes dirty, see Cleaning and maintenance for instructions. Note Manual duplexing is not [...]

6. Place the stack of media in the input tray again. Side one should be facing down with the top edge feeding into the device first. 7. Click OK (on the computer screen), and then wait for side two to print. ENWW Printing on both sides of the media (manual duplexing) 41[...]

Printing multiple pages on a single sheet of media You can select the number of pages that you want to print on a single sheet of media. If you choose to print more than one page per sheet, the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed. You can specify up to 9 pages per sheet of media for M[...]

Printing booklets Note Printing booklets is not supported for Macintosh. You can print booklets on letter, legal, or A4 print media. To print booklets 1. Load the print media in the media input tray. 2. In the software program, open the device properties (printer driver). For instructions, see To change settings for a print job (Windows) or To chan[...]

7. Gather the printed pages, turn the printed side down, and straighten the stack of paper. 8. Place the pages from side one in the input tray again. Side one should be facing down with the top edge feeding into the device first. 9. Click OK (on the computer screen), and wait for side two to print. 10. Fold and staple the pages. 44 Chapter 3 Printi[...]

Printing watermarks Note Printing watermarks is not supported for Macintosh OS X. You can use the watermark option to print text “underneath” (in the background) of an existing document. For example, you might want to have large gray letters that spell Draft or Confidential printed diagonally across the first page or all of the pages of a docum[...]

46 Chapter 3 Printing ENWW[...]

4 Copying Use these instructions to perform copying tasks with the device: ● Loading originals to copy ● Starting a copy job ● Canceling a copy job ● Adjusting the copy quality ● Adjusting the lighter/darker (contrast) setting ● Reducing or enlarging copies ● Changing the copy-collation setting ● Changing the number of copies ● Co[...]

Loading originals to copy Use these instructions to load originals into your device for copying. For the best quality copies, use the flatbed scanner. See Selecting media for the automatic document feeder (ADF) for information about choosing original documents for copying. To load originals onto the flatbed scanner 1. Make sure that the automatic d[...]

4. Adjust the media guides until they are snug against the media. 5. The document is now ready to be copied. CAUTION To prevent damaging the device, do not use an original that contains correction tape, correction fluid, or staples. ENWW Loading originals to copy 49[...]

Starting a copy job To make copies with the device, use the following instructions. 1. Load your original document onto the flatbed scanner face-down (one page at a time) with the top, left corner of the document located in the lower-right corner of the glass. OR Load your original document face-up into the automatic document feeder (ADF) input tra[...]

Adjusting the copy quality The factory-set default for copy quality is Text . This setting is the best for items that contain mostly text. When making a copy of a photo or graphic, you can select the Photo setting to increase the quality of your copy, or select the Best Photo setting for the highest photo quality. If you want to conserve toner, and[...]

Adjusting the lighter/darker (contrast) setting The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the following procedure to change the contrast for the current copy job only. To adjust the lighter/darker setting for the current job 1. On the device control panel, press LIGHTER / DARKER to see the current cont[...]

Reducing or enlarging copies The device can reduce copies to as little as 25 percent of the original or enlarge copies to as much as 400 percent of the original. It can also make the following reductions or enlargements automatically: ● Original=100% ● Lgl > Ltr=78% ● Lgl > A4=83% ● A4 > Ltr=94% ● Ltr > A4=97% ● Full Page=91[...]

To reduce or enlarge copies for the current job To reduce or enlarge copies for the current job only, use the following instructions. 1. On the device control panel, press REDUCE / ENLARGE . 2. Select the size to which you would like to reduce or enlarge the copies in this job. You can select one of the following sizes: ● Original=100% ● Lgl &g[...]

4. Use the < or the > button to select the option for how you normally want to reduce or enlarge copies. You can select one of the following options: ● Original=100% ● Lgl > Ltr=78% ● Lgl > A4=83% ● A4 > Ltr=94% ● Ltr > A4=97% ● Full Page=91% ● Fit to page ● 2 pages/sheet ● 4 pages/sheet ● Custom: 25-400% If yo[...]

Changing the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3. To use the automatic collati[...]

Changing the number of copies You can choose to have the default number of copies be any number from 1 to 99. To change the number of copies for the current job 1. On the device control panel, press # OF COPIES and use the < or the > button to increase or decrease the quantity that appears on the device control panel display. OR Use the alpha[...]

Copying photos, two-sided originals, or books To copy a photo 1. Place the photo on the flatbed scanner with the picture-side down and the top, left corner of the photo in the lower-right corner of the glass. 2. Gently close the lid. 3. You are now ready to copy the photo by using one of the scanning methods. See Understanding scanning methods for [...]

4. Press START / COPY . The even-numbered pages are copied and printed. 5. Collate the odd- and even-numbered printed copies. To copy a book 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the lower-right corner of the glass. 2. Gently close the lid. 3. Gently press down on the lid to press the book [...]

60 Chapter 4 Copying ENWW[...]

5 Scanning Use the following instructions to perform scanning tasks: ● Loading originals to scan ● Understanding scanning methods ● Scanning from the device control panel (Windows) ● Canceling a scan job ● Scanning by using hp LaserJet Scan software (Windows) ● Scanning from the device and hp Director (Macintosh) ● Scanning by using T[...]

Loading originals to scan Use these instructions to load originals into your device for scanning. For the best quality scans, use the flatbed scanner. See Selecting media for the automatic document feeder (ADF) for guidelines on choosing original documents for scanning. Loading originals onto the flatbed scanner 1. Make sure that the automatic docu[...]

4. Adjust the media guides until they are snug. 5. The document is now ready to be scanned. CAUTION To prevent damaging the device, do not use an original that contains correction fluid, correction tape, or staples. ENWW Loading originals to scan 63[...]

Understanding scanning methods You can scan an item in the following ways. ● Scan from the device: Start scanning directly from the device by using the device control panel scan buttons. The SCAN TO button can be programmed to scan to a folder (Windows only) or to scan to e-mail. For more information, see Scanning from the device control panel (W[...]

Scanning from the device control panel (Windows) Note Macintosh users: For information about starting a scan from the device control panel, see Scanning from the device and hp Director (Macintosh) . Use the following instructions to scan directly from the device control panel. Note For the best scan quality, place your originals onto the flatbed sc[...]

Note To use this feature in Windows, a folder must be set up in the Scan to... tab prior to use. See Programming the device Scan to button . 1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray, with the top of the document forward, and adjust the media guides. OR Lift the flatbed scanner lid and lo[...]

Canceling a scan job To cancel a scan job, use one of the following procedures. ● Press CANCEL on the device control panel. ● Click the Cancel button in the onscreen dialog box. If you cancel a scan job, remove the original document from the flatbed scanner or from the automatic document feeder (ADF) input tray. Note These procedures vary with [...]

Scanning by using hp LaserJet Scan software (Windows) Use the HP LaserJet Scan software program to scan an item to any of the following: ● e-mail ● a folder ● another software program that you specify ● the Readiris OCR program, if it is installed on the computer For more detailed instructions about loading original documents into the autom[...]

Scanning to a file 1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray. Adjust the media guides to hold the originals in place. OR Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the top, left corner of the document at the lower-right c[...]

5. Set the options that you want. On the Other Applications tab, click Brow se to locate the program's executable file, which has the file extension ".exe." You can also type the location of the executable file. Note You can save the settings using the Quick Sets option on the General tab. If you then select the check box after savin[...]

Scanning from the device and hp Director (Macintosh) The procedures described in this section are for Macintosh OS X. Procedures for Macintosh OS Classic might vary. For more information about tasks and settings described in this section, see the HP Director online Help. For more detailed instructions about loading original documents onto the flatb[...]

6. Click Save . The original is scanned and saved. 7. Click Done to close HP Scan. Scanning to a software program To scan to a software program, you scan an item using the program itself. Any TWAIN- compliant program can scan an image. If the program you are using is not TWAIN-compliant, you can save the scanned image to a file and then place, open[...]

Scanning by using TWAIN-compliant and WIA-compliant software The device is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The device works with Windows-based and Macintosh-based programs that support TWAIN- compliant or WIA-compliant scanning devices. Note If the software program you are using is not TWAIN-compliant or WIA-complia[...]

Scanning a photo or a book Use the following procedures to scan a photo or a book. Scanning a photo 1. Place the photo on the flatbed scanner with the picture-side down and the top, left corner of the photo in the lower-right corner of the glass. 2. Gently close the lid. 3. You are now ready to scan the photo by using one of the scanning methods. S[...]

3. Gently press down on the lid to press the book to the flatbed scanner surface. 4. You are now ready to scan the book by using one of the scanning methods. See Understanding scanning methods for more information. ENWW Scanning a photo or a book 75[...]

Scanning by using OCR You can use OCR software to import scanned text into your preferred word-processing program for editing. Readiris The software CD-ROM includes the Readiris OCR program. If you want to use the Readiris program, install it from the software CD-ROM, and then follow the instructions in the online Help. 76 Chapter 5 Scanning ENWW[...]

Scanner resolution and color If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following features of scanned images: ● Image clarity ● Texture of gradations (smooth or rough) [...]

Intended use Recommended resolution Recommended color settings Display on screen 75 dpi ● Black and White for text ● Grayscale for graphics and photos ● Color, if the image is in color Color You can set the color values to the following settings when scanning. Setting Recommended use Color Use this setting for high-quality color photos or doc[...]

6 Faxing For instructions about using the device fax functionality, see the fax guide that came with the device. Note The fax guide describes fax features for the HP LaserJet 3030 all-in-one device only. The HP LaserJet 3020 all-in-one device does not include faxing capabilities. ENWW 79[...]

80 Chapter 6 Faxing ENWW[...]

7 Cleaning and maintenance Use the topics below to learn about basic cleaning and maintenance tasks: ● Cleaning the outside of the device ● Cleaning the media path ● Replacing the automatic document feeder (ADF) pickup roller assembly ENWW 81[...]

Cleaning the outside of the device To clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device. To clean the glass Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features such as fit-to-page and copy. Note If streaks[...]

To clean the lid backing Minor debris can accumulate on the white document lid backing that is located underneath the device lid. 1. Turn off the device, unplug the power cord from the electrical socket, and raise the lid. Note Turn the power switch to the off position. 2. Clean the white document lid backing by using a soft cloth or sponge that ha[...]

Cleaning the media path If you are experiencing toner specks or dots on the printouts, clean the media path. To clean the media path 1. Press MENU / ENTER . 2. Use the < or the > button to find the Service menu. 3. Press MENU / ENTER . 4. Use the < or the > button to find Cleaning Mode . 5. Press MENU / ENTER . 6. Press MENU / ENTER aga[...]

Replacing the automatic document feeder (ADF) pickup roller assembly If your automatic document feeder (ADF) has trouble feeding paper, you can replace the ADF pickup roller assembly. See Ordering hp parts and accessories to order an ADF pickup roller assembly. To remove the existing assembly, use the following procedure: 1. Turn off the device and[...]

5. Lower the green lever with the flat green part fitting in between the rollers. Press down on the green lever until you hear a snap. 6. To check for proper installation, lift the green lever until it remains open. The new pickup roller assembly should be secured to the lever assembly and should not fall out. 7. Make sure that both sides of the as[...]

8. Lower the green lever assembly and close the automatic document feeder (ADF) lid. Reinstall the input tray. Note If you are experiencing jams in the ADF, contact your local HP authorized service provider. See Service and support . 9. Plug the device in, and then turn the power switch to the on position. ENWW Replacing the automatic document feed[...]

88 Chapter 7 Cleaning and maintenance ENWW[...]

8 Troubleshooting Use this section to find tips for solving problems with the device: ● Device does not turn on ● The device control panel display has black lines or dots, or becomes blank ● Pages print but are totally blank ● Pages did not print ● Pages printed, but a problem exists ● Onscreen error messages appear ● Paper-handling p[...]

Device does not turn on Try the tips in this section if the device does not turn on. Is power reaching the device? ● If you are using a power strip, make sure that the power strip is turned on. Or, try plugging the device directly into the power outlet. ● Test the power outlet to make sure that it is working. ● If you have plugged the device [...]

The device control panel display has black lines or dots, or becomes blank CAUTION Static electricity can cause unexpected black lines or dots to appear on the device control panel display. Do not touch the device control panel display if there is a chance that you have collected a static electric charge (for example, by walking on carpet in a low-[...]

Pages print but are totally blank Try the tips in this section if pages exit the device, but have nothing printed on them. Is the sealing tape still in the print cartridge? The sealing tape might still be in the print cartridge. Remove the print cartridge and pull out the sealing tape. Reinstall the print cartridge. Try printing the document again.[...]

Pages did not print Try these tips when the device does not print any pages. Does a message appear on your computer screen? See Onscreen error messages appear for more information. Is media being pulled into the device correctly? See Paper-handling problems exist for more information. Are media jams present? See Media jams occur in the automatic do[...]

Pages printed, but a problem exists Try these tips when pages are printed on, but a problem exists. Is the print quality poor? See Print quality is unacceptable for more information. Is the printed page different from what appears onscreen? See Printed page is different from what appears onscreen for more information. Are the device settings approp[...]

Onscreen error messages appear If the following messages appear onscreen, use the appropriate procedures to remedy the problem. Printer not responding/error writing to LPT1 Check the following conditions: ● Is the device in the Ready state? ● Are the power cord and IEEE 1284-B-compliant parallel or USB Device Cable (A/B) correctly connected? ?[...]

Paper-handling problems exist Use the tips in this section when the device experiences paper-handling problems. Print is skewed (crooked) Are the media guides adjusted properly? Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media th[...]

Printed page is different from what appears onscreen Try the tips in this section when what is printed on the page differs from what appears onscreen. Is the text garbled, incorrect, or incomplete? To verify that the device is functioning, print a configuration page. See Printing a configuration page for instructions. If the configuration page prin[...]

Is the page format different from the format on another printer? If you used an older or different printer driver (printer software) to create the document or the device properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings. To help eliminate this problem, try[...]

Media jams occur in the printer Occasionally, media becomes jammed during a print job. Try the following remedies before you attempt to clear the jam: ● Make sure that you are printing on media that meets HP specifications. See Device media specifications for more information. ● Make sure that you are printing on media that is not wrinkled, fol[...]

Note When clearing jams, including jams in the output bin, always push the print-cartridge-door release to open the top cover, and remove the print cartridge. Keep the top cover open and the cartridge out until the jam has been cleared. Opening the top cover and removing the print cartridge relieves tension on the printer rollers, which makes remov[...]

To clear other media jams CAUTION Do not use a sharp object, such as a pencil or scissors, to remove jammed media. If the media has jammed where it exits the device, grasp the leading edge of the media and pull the media out through the output bin. Note If you turned the device off before clearing the media jam, turn it on again, and then restart y[...]

Print quality is unacceptable This section provides information about identifying and correcting print defects. Note Hewlett-Packard does not recommend the use of uninterrupted power supply (UPS) battery- backup devices or surge suppressors with this device. Many surge suppressors and battery- backups can cause print defects. Light print or fade ?[...]

Dropouts ● A single sheet of media might be defective. Try reprinting the job. ● The moisture content of the media is uneven or the media has moist spots on the surface. Try printing on different media. See Device media specifications for more information. ● The media lot is bad. The manufacturing processes can cause some areas to reject tone[...]

Gray background ● Make sure that the priority input tray is in place. ● Decrease the print density setting by using the HP toolbox. This decreases the amount of background shading. See the device software Help for more information. ● Change the media to a lighter basis weight. See Device media specifications for more information. ● Check th[...]

Loose toner ● For Windows printer drivers, select Type is: on the Paper tab or the Paper/Quality tab, and select the media that you are using. See Optimizing print quality for media types for instructions. This feature is also available in the HP toolbox. For Macintosh printer drivers, check Type is: on the Paper/Quality tab or the Paper tab (the[...]

Misformed characters ● If characters are improperly formed, producing hollow images, the print media that you are using might be too slick. Try a different media. See Device media specifications for more information. ● If characters are improperly formed, producing a wavy effect, the device might need service. Print a configuration page. See Pr[...]

Curl or wave ● Check the media type and quality. Both high temperature and humidity can cause media to curl. See Device media specifications for more information. ● The media might have been in the input tray for a long time. Turn over the stack of media in the input tray. Also, try rotating the media 180° in the input tray. ● The fuser temp[...]

Toner scatter outline ● If large amounts of toner have scattered around the characters, the media might be resisting the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type. See Device media specifications for more information. ● Turn over the stack of media in the tray. ● Use media that is design[...]

Device control panel error messages appear This section contains information about error messages that can appear on the device control panel display, and how to clear them. Resolving common error messages The following messages are the most common error messages that can appear on the device control panel display. Door open or no print cartridge T[...]

Alert messages Alert messages indicate that some action must be performed, such as adding print media or clearing a jam. When an alert message appears, the device automatically stops the current task and the job does not proceed until someone attends to the situation. After you correct the error, the device either completes the task or returns to t[...]

● Engine comm. error ● Memory is low Try again later ● Page too complex [enter] to cont. ● Settings cleared If a warning message is related to a printing task and the auto continue setting is on, then the message appears for 10 seconds. If you do not press MENU / ENTER or CANCEL , the device continues processing the print job. If the auto c[...]

No copy came out Is media loaded in the input tray? Load media in the device. See Loading originals to copy for more information. Is the original loaded correctly? Make sure that the original is loaded correctly: ● Automatic document feeder (ADF) input tray: The original should be loaded top down in the ADF input tray, with the side to be copied [...]

Copies are blank, or images are missing or faded Has the sealing tape been removed from the print cartridge? The sealing tape might not have been removed from the print cartridge. Remove the print cartridge from the device, pull out the sealing tape, and reinstall the print cartridge. See the start guide for information about installing a print car[...]

Copy quality is unacceptable This section provides information about the following topics: ● Preventing problems ● Identifying and correcting copy defects Preventing problems The following are a few simple steps you can take to improve copy quality: ● Copy from the flatbed scanner. This will produce a higher quality copy than copying from the[...]

Media jams occur in the automatic document feeder (ADF) Occasionally, media becomes jammed during a copy, scan, or fax job. You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the device control panel display. ● The ADF input tray is loaded incorrectly or is too full. See Loading originals to scan for more [...]

3. Lifting the green lever, rotate the pick mechanism until it stays open. 4. Gently try to remove the page without tearing it. If you feel resistance, go to the next step. 5. Open the ADF lid and gently loosen the media by using both hands. 6. When the media is free, gently pull it out in the direction shown. 7. Close the lid to the flatbed scanne[...]

8. Lower the green lever. 9. Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place. Install the cleanout part correctly, because future jamming might occur if the cleanout part is not replaced correctly. 10. Close the ADF lid and replace the ADF input tray. ENWW Media jams occur in the autom[...]

Copy defects are apparent Vertical white or faded stripes ● The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Device media specifications for more information. ● The toner might be low. See the start guide for information about installing a print cartridge. Blank pages ● The [...]

Unwanted lines ● Make sure that the priority input tray is in place. ● Try cleaning the flatbed scanner. See Cleaning the outside of the device for instructions. ● The photosensitive drum inside the print cartridge may have been scratched. Install a new HP print cartridge. See the start guide for information about installing a print cartridge[...]

Scanned image is of poor quality Is the original a second-generation photo or picture? Reprinted photographs, such as those in newspapers or magazines, are printed by using tiny dots of ink that make an interpretation of the original photograph, which dramatically decreases the quality. Often, the ink dots form unwanted patterns that can be detecte[...]

Part of the image did not scan Was the original loaded correctly? Make sure that you loaded the original correctly. See Loading originals to scan for instructions. Does the original have a colored background? Colored backgrounds can cause images in the foreground to blend into the background. Try adjusting the settings before you scan the original [...]

The scan takes too long Is your resolution or color level set too high? If you set the resolution and color level too high, the scan job takes longer and results in larger files. To obtain good results when scanning or copying, it is important that you use the correct resolution and color level settings for your job. See Scanner resolution and colo[...]

Error messages appear If one of the following messages appears on the screen, use this information to remedy the problem. Common scanning error messages The most common scanning error messages include the following items: ● Unable to activate TWAIN source ● An error occurred while acquiring the image ● Scanner initiation failed ● Error comm[...]

Scan quality is unacceptable This section provides information about improving scan quality by preventing or correcting problems. Preventing problems The following are a few simple steps you can take to improve copy and scan quality. ● Use the flatbed scanner, rather than the automatic document feeder (ADF) input tray, to scan. ● Use high-quali[...]

Too light or dark ● Try adjusting the settings. Make sure you have the correct resolution and color settings. See Scanner resolution and color for more information. Unwanted lines ● Ink, glue, correction fluid, or an unwanted substance might be on the glass. Try cleaning the flatbed scanner surface. See Cleaning the outside of the device for in[...]

126 Chapter 8 Troubleshooting ENWW[...]

A Specifications See these sections for specifications information: ● HP LaserJet 3020/3030 all-in-one series specifications ● HP LaserJet 3030 all-in-one fax specifications ● HP LaserJet 3020/3030 all-in-one series battery Physical specifications Product Height Depth Width Weight HP LaserJet 3020/3030 all-in- one series 366 mm (14.4 in) 383 [...]

Item 110-volt models 220-volt models Heat output During printing X BTU/hr X BTU/hr Minimum recommended circuit capacity 4.5 A 2.3 A 1 The values are subject to change. See http://www.hp.com/support/lj3030 for the most current information. 2 Note: The power sources are not interchangeable. Acoustic emissions 1 Activity level Operator (<1m) Bystan[...]

HP LaserJet 3020/3030 all-in-one series specifications The following table lists specifications for the HP LaserJet 3020/3030 all-in-one series. HP LaserJet 3020/3030 all-in-one series specifications Printer capacities and ratings Print speed ● 15 pages per minute (ppm) for letter-size paper and 14 ppm for A4-size paper ● First page out in less[...]

Scanner Duty Cycle 2,000 single-sided items per month Scan resolution 600 dpi color Automatic document feeder (ADF) input tray specifications Input capacity Up to 50 sheets of flat 60 to 75 g/m 2 (16 to 20 lb) media Media weight 60 to 90 g/m 2 (16 to 24 lb) Media size 127 by 127 mm (5 by 5 inches) to 216 by 381 mm (8.5 by 15 inches) Speed Up to 14 [...]

HP LaserJet 3030 all-in-one fax specifications Fax transmission speed 3 seconds/page (ITU-T Test Image #1) Right/left margins for printed pages 6.3 mm (0.25 inch) Top/bottom margins for printed pages 5.08 mm (0.2 inch) Fax compatibility ITU Group 3; ECM Fax coding schemes MH, MR, and MMR Modem speed Up to 33,600 bits per second (bps) Speed dialing [...]

HP LaserJet 3020/3030 all-in-one series battery Battery material Polycarbon Monoflouride Lithium Battery type Button or coin cell battery Quantity per device 1 Weight Approximately 1 gram Lithium type Solid Battery manufacturers Rayovac of Madison, Wisconsin, USA; and Panasonic of Secaucus, New Jersey, USA. 132 Appendix A Specifications ENWW[...]

B Regulatory Information See these sections for regulatory information: ● FCC regulations ● Telephone consumer protection act (United States-hp LaserJet 3030 all-in-one only) ● IC CS-03 requirements (hp LaserJet 3030 all-in-one only) ● Regulatory information for the European Union countries/regions (hp LaserJet 3030 all- in-one only) ● Sa[...]

FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not i[...]

An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. This equipment cannot be used on telephone company-provided coin service. Connection to Party Line Service is subject to [...]

Telephone consumer protection act (United States-hp LaserJet 3030 all-in-one only) The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page or[...]

Regulatory information for the European Union countries/regions (hp LaserJet 3030 all-in-one only) This equipment has been designed to work in all of the countries/regions of the European Economic Area (Public Switched Telephone Networks) only. Network compatibility is dependent on internal software settings. Contact your equipment supplier if it i[...]

Safety statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. This printer is certified as a “Class 1” laser product under[...]

Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 3020 / 3030 all-in-one series-laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritet[...]

Australia This equipment complies with Australian EMC requirements. 140 Appendix B Regulatory Information ENWW[...]

Declaration of Conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, U.S.A. declares that the product Product Names: HP LaserJet 3020 / 3030 series all-in-one Product Numbers: Q2665A and Q2666A (Regulat[...]

Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3). Energy consu[...]

HP LaserJet printing supplies In many countries/regions, this product’s printing supplies (e.g., print cartridge, drum, fuser) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy to use and free takeback program is available in over 48 countries/regions. Multi-lingual program information and instructions [...]

Weight: approx. 1 gram Location: on formatter PC board (one battery per product) User Removable: No For recycling information, you can contact http://www.hp.com/go/recycle or contact your local authorities or the Electronics Industries Alliance: http://www.eiae.org . Nederlands Toepassing: De batterij wordt gebruikt als reserve-energiebron voor de [...]

Material safety data sheets Material Safety Data Sheets (MSDS) can be obtained by contacting the HP LaserJet Supplies web site at http://www.hp.com/hpinfo/community/environment/productinfo/safety.htm . ENWW Material safety data sheets 145[...]

146 Appendix B Regulatory Information ENWW[...]

C HP limited warranty statement HP LaserJet 3020 / 3030 all-in-one series ONE-YEAR LIMITED WARRANTY HP PRODUCT HP LaserJet 3020 / 3030 all-in-one series DURATION OF LIMITED WARRANTY One year HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of[...]

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. 148 Appendix C HP limited warranty statement ENWW[...]

D HP parts and accessories Use the following topics to find out about ordering parts and accessories for your device: ● Ordering hp parts and accessories ● HP LaserJet print cartridges ENWW 149[...]

Ordering hp parts and accessories HP parts and accessories charts You can increase the device’s capabilities with optional accessories and supplies. Use accessories and supplies designed specifically for your HP LaserJet 3020 / 3030 all-in-one devices to ensure optimum performance. Accessories Product name Description Part number Cables and inter[...]

Supplementary documentation Product name Description Part number Guidelines for Paper and Other Print Media A guide to using paper and other print media with HP LaserJet printers. 5963-7863 Replacement parts Product name Description Part number Paper pickup roller Used to pick the paper from the media input tray and advance it through the device. R[...]

HP LaserJet print cartridges This section contains the following information about HP LaserJet print cartridges: ● HP policy on non-hp print cartridges ● Storing print cartridges ● Print cartridge life expectancy ● Recycling print cartridges ● Saving toner HP policy on non-hp print cartridges Hewlett-Packard Company cannot recommend the u[...]

Recycling print cartridges Since 1990, the HP Printing Supplies Returns and Recycling Program has collected millions of used LaserJet print cartridges that otherwise may have been discarded in the world's landfills. The HP LaserJet print cartridges and supplies are collected and bulk shipped to our resource and recovery partners who disassembl[...]

154 Appendix D HP parts and accessories ENWW[...]

E Service and support Use these topics to learn about obtaining device service and support: ● Obtaining hardware service ● Extended warranty ● Service information form ENWW 155[...]

Obtaining hardware service Note Warranty service and support options might vary depending on your country/region. For additional support information, visit http://www.hp.com . To obtain hardware service If your hardware should fail during the warranty period, HP offers the following support options: ● HP repair services. You can return the device[...]

To remove the media input tray Note You might need to remove the media input tray to return the device. Use the following instructions to remove the media input tray without damaging the device. 1. Open the media input tray and remove any media. 2. Slide the media guides inward as far as they will go. Press and hold down the tabs inside the media i[...]

Extended warranty In most countries/regions, HP CarePack provides additional—beyond standard warranty— coverage for the HP product and all HP-supplied internal components. This hardware maintenance can uplift the standard warranty (i.e. from next-day to same-day service) and/or extend it up to five years. The HP CarePack can provide Express Exc[...]

Service information form Who is returning the equipment? Date: Person to contact: Phone: Alternate contact: Phone: Return shipping address: Special shipping instructions: What is being sent? Model number: Serial number: Please attach any relevant printouts when returning equipment. Do not ship accessories that are not required to complete the repai[...]

160 Appendix E Service and support ENWW[...]

Glossary 1284-B The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers (IEEE). The term "1284-B" refers to a specific connector type on the end of the parallel cable that attaches to the peripheral (for example, a printer). A 1284-B connector is larger than a 1284-C connector, for example. A[...]

ECP Extended capabilities port, a parallel-port standard for computers that supports bidirectional communication between the computer and attached devices (such as a printer). e-mail (electronic mail) An abbreviation for electronic mail. Software that can be used to electronically transmit items over a communications network. file format The way th[...]

resolution The sharpness of an image, measured in dots per inch (dpi). The higher the dpi, the greater the resolution. surge protector A device that protects a power supply and communications lines from electrical surges. TWAIN An industry standard for scanners and software. By using a TWAIN-compliant scanner with a TWAIN-compliant program, a scan [...]

164 Glossary ENWW[...]

Index Symbols/Numerics 2-sided printing 40 300 dpi print-quality setting 24 600 dpi print-quality setting 24 A accessories and parts 150 acoustic emissions 128, 129 acoustic emissions while copying 129 ADF clearing jams 115 duty cycle 130 input tray 5 loading input tray 62 media specifications 10 ordering parts 151 output bin 5 pickup roller assemb[...]

defaults, adjusting 52 improving and preventing problems 114 See also image quality, troubleshooting, copy quality copying acoustic emissions 129 adjusting default copy size 53 book 59 canceling 50 enlarging 53 loading originals 48 multipage stack of 2-sided originals 58 reducing 53 reduction and enlargement capability 129 speed 129 starting a job [...]

grayscale scanning 78 H hardware components 5 hardware service 156 heat output 127 height, device 127 HP Director, scanning with 71 HP LaserJet 3020 all-in-one or HP LaserJet 3030 all- in-one package contents 2 HP LaserJet Fax 8 HP LaserJet Printer Family Print Media Guide 27 HP LaserJet Scan software, scanning with 68 HP limited warranty statement[...]

memory base 129 messages alert 110 critical error 109 device control panel 109 warning 110 misformed characters 106 modem speed 131 MSDS (Material Safety Data Sheets) 145 multiple pages, printing on single sheet 42 N n-up printing 42 number of copies, changing 57 O OCR (optical character recognition) software 8 using 76 operating environment, speci[...]

ProRes 1200 print-quality setting 24 PS printer driver 22 R Readiris OCR 8 recycling print cartridges 153 program 143 reduced size 119 reducing copies 53 regulatory information 133 repackaging guidelines 156 repair services 156 repeating defects, troubleshooting 105 replacement parts, ordering 151 replacing ADF pickup roller assembly 85 resolution [...]

support, customer. See customer support SupportPack 158 T telephone consumer protection act 136 telephone lines fax tone volume, adjusting 17 telephone port 5 temperature specifications 127 terminology 161 text garbled, incorrect, or incomplete 97 missing 97, 121 toner consumption 142 loose 105 saving 25, 153 scattered outline 108 smear 104 specks [...]

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© 200 3 He wlett -P ack ar d Dev elopment Compan y , LP www .hp .com/support/lj30 20 www .hp .com/support/lj30 30 Q2 66 5-90 90 2 *Q2665-90902* *Q2665-90902*[...]