HP 5700J manual

Us er Gui HP Off i ce je t 5 7 00 J UIser Gui de[...]

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Contents 1 HP Officejet J57 00 All-in-One series Help .............................................................. ................7 2 Find more information Sources of information..... ........................ ............................. ....................... ........................ .......9 3 HP All-i n-One overview The HP All-in-One at a g[...]

4 Finish setti ng up the HP All-in -One Set your preferences.............................................. ............................................................. .....19 General preferences................ ................................... .......................................... ..............1 9 Set your language and country/region....[...]

Select print media..................... ................................. ...................................... ................. . .......57 Tips for selecting and using print media................... ........ ..................................................57 Understand specifications for supported media........ ............ ........... ......[...]

9 Use the fax features Send a fax..................................................................................................................... ...........91 Send a basic fax................................. ......................................................... . .................... ..91 Send a fax using speed dials......... ...........[...]

Work with print cartridges..... .................................................... ............................................ ..123 Handle the print cartridges.............................. ................................... ....................... .......123 Replace the print cartridges............... ......................... ...............[...]

14 Techni cal information System requirements............. ........................ ............................. ........................ .................. ..275 Paper specifications....................................................................................... .................... ....276 Paper tray capacities............................[...]

1 HP Officejet J5700 All-in- One series Help For information a bout the HP All-in-One , see: • Find more in formation • HP All-in -One overview • Finish settin g up the HP All-in-One • Load origi nals and load paper • Print from your computer • Use the fax fea tures • Use the copy fe atures • Use the scan fe atures • Maintain the [...]

Chapter 1 8 HP Officejet J5700 All-in-One series Help[...]

2 Find more information You can access a variety of re sources, both printed and onscreen, that p rovide information about setting up and using the HP All-in-One. • Sources of i nformation Sources of information Setup Poster The Setup Poster provides instructions for setting up your HP All-in -One and installing software. Make sure you follow the[...]

Chapter 2 10 Find more information[...]

3 HP All-in-One overview You can access many HP All-in-One functi ons directly, without turning on your computer. You can quickly and easily a ccomplish tasks such as maki ng a copy or sending a fax from the HP All-in-One. This section describes the HP All -in-One hardware feat ures and control panel f unctions. This section co ntains the follo win[...]

Label Description 8 Lid backing 9 Rear door 10 Rear USB port 11 Power connection 12 1-LINE (fax) and 2- EXT (phone) ports Control panel features The followi ng diagram and related table provide a quick reference to the HP All-in-One control pane l features . Label Name and Description 1 Menu in the Fax area: Presents the Fax Menu for selecting opti[...]

Label Name and Description 12 Cancel : Stops a job, exits a menu, or exits settings. 13 Start Copy Black : Starts a black-and-white copy job. 14 Start Copy Color : Starts a color copy job . 15 Start Scan : Starts a scan job and se nds it to the destination you selected using the Scan To button. 16 Scan To : Presents the Scan To menu for selecting a[...]

To ente r text 1. Press the keypad numbers that correspond to the letters of a name. For example, the letters a, b, and c corresp ond to the number 2, as shown on the button below. TIP: Press a button multip le times to see the av ailable characters. Depend ing on your language and country/region setting, other characters might b e available in add[...]

Available symbols Description Available when ente ring phone numbers, and monitor dial entries - When auto-dialing, the HP All-in-One enters a pause in the numb er sequence. Fax header name, fax header number, speed dial names, speed dial numbers, and fax or phon e numbers ( ) Displays a left or right parenthesis to separate numbers, su ch as area [...]

This secti on contai ns the follow ing topic s: • Supported conn ection types • Connect using a USB cable • Use printer sharing Supported con nection types Description Recomme nded number of conn ected computers for best performance Supported softwa re features Setup instructions USB connection One comput er connected with a USB cable to the [...]

To enable printe r sharing on a Mac 1. On both the cli ent and host computers, do th e following: a . Click System Preferenc es in the Dock, or, from the Apple menu, choose System Preferences . The System Prefer ences dialog appears. b .I n t h e Inte rnet & Network area, click Sharing . c .F r o m t h e Services tab, click Printer Sharing . 2.[...]

Chapter 3 18 HP All-in-One overview[...]

4 Finish setting up the HP All-in- One After you have comp leted the steps in your Setup Poster, refer to this section to help you finish settin g up the HP All-in-One. Thi s section contains import ant setup-related information f or your device, including in formation on setti ng preferences. This section co ntains the follo wing topics: • Set y[...]

3. Press or to scroll t hrough the languages. Whe n the language you want to use appears, press OK . 4. When prompte d, press 1 for Yes or 2 for No . 5. Press or to scroll through the countries/regi ons. When the country/reg ion you want to se lect appears, press OK . 6. When prompte d, press 1 for Yes or 2 for No . Set the date and time You can se[...]

For example, i f you press Menu in the Copy area and the prompt del ay time passes before you press another butt on, the message " Press Menu for settings. " appears on the display. To set the prompt delay time 1. Press Setup . 2. Press 7 , then press 3 . This selects Preferen ces and then selects Set Prompt Delay Time . 3. Press to selec[...]

To set redial op tions fro m the cont rol panel 1. Press Setup . 2. Do one of t he following: To change the Busy Redial se tting ▲ Press 5 , and then pres s 2 . This selects Advanced Fax Setup and then selects Busy Redial . To chang e the No A nswer Redia l setting ▲ Press 5 , and then pres s 3 . This selects Advanced Fax Setup and then selects[...]

NOTE: If you select Pulse Dialing , some phone system features might not be available. It can also take longer to dial a fa x or phone number. NOTE: This feature is no t supported in all coun tri es/regions. If it is not supported in your country/region, Tone or Pulse Dialing does not appear in the Basic Fax Setup menu. To set tone or pulse dial in[...]

TIP: You can also use the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) to help you quickly se t up some important fax settings such as th e answer mode and fax header informa tion. You can access the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) through the softwa re you installed with the HP All-in-One. After you run the Fax Setup[...]

Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiw an Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you ha ve (serial or parallel), check with your teleph one company. • Choose the co rrect fax setup for yo ur home o r office • Select your fax setup case • Case A: Separate fax line (n[...]

3. Do you subscribe to a d istinctive ring service through yo ur telephone company that provides multi ple phone numbers wi th different ring patt erns? ❑ Yes, I have distinctive ring. ❑ No. If you answered Yes, p roceed directly to Case D: Fax with a distinctive ring servic e on the same li ne . You do not need to cont inue answering qu estion[...]

Select your fa x setup case Now that you ha ve answered all the que stions about the equipmen t and services that share the phon e line with the HP All-in-One, you are ready to choose the best se tup case for your home or offi ce. From the first col umn in the following tab le, choose the combination of equipment and services applica ble to your ho[...]

Other eq uipment /services sharing your fax line Recommended fax setup for parallel-type phone syste ms Recom mended fax se tup for serial-type phone systems Voice calls and answering machine (You answered Yes to questions 4 and 6 o nly.) Case I: Shared voice/fax line with answering machine Not applicable. Voice cal ls, comput er dial-up modem, and[...]

Case A: Separate fax li ne (no voice calls recei ved) If you have a se parate phone line on w hich you receive n o voice calls, and you have n o other equi pment connected on thi s phone line, set up the H P All-in-One as descri bed in this section. Figure 4-1 B ack view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in th[...]

Figure 4-2 Back view of the HP All-in-One 1 Telephone wall jack 2 DSL filter and cord supplied by your DSL p rovider 3 Use the phone cord supplie d in the box with the HP All-in-One to connect to the "1-L INE" port To set up the H P All-in -One with DSL 1. Obtain a D SL filter from your DSL pro vider. 2. Using the phon e cord supplied in [...]

Case C: Set up the HP All-in-On e with a PBX phone syst em or an ISDN line If you are using either a PBX phone system or an ISDN co nverter/terminal adapter, make sure you do the foll owing: • If you are using either a PBX or an ISDN converter/terminal adaptor, c onnect the HP All-in-One to the port that is designate d for fax and phone use. Also[...]

Case D: F ax with a d istinctive ring service on the same line If you subscribe to a distinctive rin g service (through your t elephone company) that allows you to have multiple phone nu mbers on one phone line, each with a different ring pa ttern, set up the HP All -in-One as described in this se ction. Figure 4-3 Back view of the HP All-in-One 1 [...]

Case E: Shared voice/fa x line If you receive both vo ice calls and fax call s at the same phone nu mber, and you have no other off ice equipment (or voice mai l) on this phone line, set up the HP All-in-One as described in this section. Figure 4-4 B ack view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with t[...]

3. Now you need to d ecide how you want the HP All-in-One to answ er calls, automatica lly or manually: • If you set up the HP All -in-One to answer calls autom atically , it an swers all incoming calls and recei ves faxes. The HP All-in-One will not be able to distinguish be tween fax and voice calls in th is case; if you suspect the call is a v[...]

Figure 4-5 B ack view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in -One with voice mail 1. Using the phon e cord supplied in the box wit h the HP All-in-One, connect on e end to your telephon e wall jack, then connect the [...]

example, you cannot use the HP All-in-One for faxing if you are using your computer dial- up modem to send an e -mail or access the Internet. Figure 4-6 Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplie d in the box with the HP All-in-One to connect to the "1-L INE" port 3 Computer with modem To set up the [...]

Case H: Shared voice/ fax line with computer dia l-up modem If you receive both voice calls and fax call s at the same phone number, and you also have a computer dial-up modem connected on this ph one line, set up the HP All -in-One as described in this section. Since your computer d ial-up modem shares the phone lin e with the HP All-in -One, you [...]

• If your computer has two phone po rts, set up the HP All -in-One as de scribed belo w. Figure 4-8 Back vi ew of the HP All-in-On e 1 Telephone wall jack 2 "IN" phone port on yo ur computer 3 "OUT" phone port on yo ur computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box w ith the HP All-in-One t[...]

6. Now you need to decid e how you want the HP All-in-One to answer calls, automatically or ma nually: • If you set up the HP All -in-One to answer calls automatically , it answers all incoming calls and receives faxes. The HP All-in-One wil l not be able to distinguish bet ween fax and voice calls in this case; if you su spect the call is a voic[...]

To set up the H P All-in-One with a shar ed voice/fa x line with a nswering machine 1. Remove the wh ite plug from the port labele d 2-EXT on the back of the HP All-in-One. 2. Unplug your answ ering machine from the t elephone wall jack, and connect it to t he port labeled 2-EXT o n the back of the HP All-in -One. NOTE: If you do not conn ect your [...]

There are two differ ent ways to set th e HP Al l-in-One with your com puter based on the number of pho ne ports on your com puter. Before you begin, ch eck your computer to se e if it has one or t wo phone ports. • If your compute r has only one phone port, yo u will need to purchase a para llel splitter (also called a cou pler), as shown below.[...]

To set up the HP All -in-One on the same phone line as a computer with two phone ports 1. Remove the wh ite plug from the port labele d 2-EXT on the back of the HP All-in-One. 2. Find the phone cord that connects from the back of your computer (yo ur computer dial-up modem) t o a telephone wall jack. Disconnect the cord from the telephone wa ll jac[...]

Case K: Shared voice/fax line wi th computer dial-up modem and v oice mail If you receive both voice call s and fax calls at the same phone number, use a computer dial-up modem on the same phone line, an d subscribe to a voice m ail service through your telephon e company, set up the HP Al l-in-One as described in this section. NOTE: You cannot rec[...]

• If your computer has two phone po rts, set up the HP All -in-One as de scribed belo w. Figure 4-13 B ack view of the HP All-in-One 1 Telephone wall jack 2 "IN" phone port on yo ur computer 3 "OUT" phone port on yo ur computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box w ith the HP All-in-One t[...]

Change se ttings on the HP All-in-One to receive faxe s In order to receive faxes successfully, you might need to change some setting s on the HP All-in-One. If you are unsure which setting t o choose for a specific fa x option, refer to the detailed f ax setup instructions p rovided in the printed documentation. This section co ntains the follo wi[...]

Equipment/services sharing your fax line Recommended Auto An swer setting Description Distinctive ringing service. On The HP All-in-One automatically answers all incoming calls. Make sure the ring pattern th e phone company set for your fax line matches the Distinctive Ring setting on the HP All-in-One. Related topics • Set the number of rings be[...]

To set the number of rings befo re answering from the control panel 1. Press Setup . 2. Press 4 , and then press 3 . This selects Basic Fax Setup and then selects R ings to Answer . 3. Enter the appropriat e number of rings by us ing the keypad, or press or to change the number of rings. 4. Press OK to accept the se tting. Related topics Set the an[...]

• Checks for an acti ve phone line • Tests the status of your phon e line connection The HP All-in-One pri nts a report with the result s of the test. If the te st fails, review the report for informatio n on how to fix the problem and rerun the test. To test your fax setup from the co ntrol pa nel 1. Set up the HP All-in-O ne for faxing accord[...]

4. In the Fax H eader area, type your company name and f ax number. NOTE: The informat ion you enter in the Personal In formation area is used when you send a co ver page. This informati on is not included in the fax header informatio n. 5. Click Apply or OK . The fax heade r information will a ppear on all the faxes you send. Related topics Text a[...]

5. Enter the name, and then press OK . 6. Press 1 if you want to set up another number, or press 2 if yo u are finished creating speed dial entries. To crea te speed d ial entrie s from the HP Ph otosmart Studio (Mac) Softwar e 1. Select the HP De vice Manager from the Dock . The HP Device Manager window appears. 2. In the Devices pop-up menu, choo[...]

3. In the Fa x Speed Dial dialo g box, choose the speed dial entry that you want to edit, and then cl ick Edit Entry . 4. Make your changes, and t hen click OK . 5. Click Apply or OK when you a re finished updat ing speed dial e ntries. Related topics Text and symbols Set up group speed dial entries You can place i ndividual speed dial entrie s tha[...]

Related topics • Set up indivi dual spee d dial entries • Text and symbols Delete sp eed dia l entries You can delete an individua l or group speed dial entry. When deleting speed dial entries, consider t he following: • Deleting an individual spe ed dial entry also delet es that entry from any groups to which you have assi gned it. • Delet[...]

using the HP Photosmart Studio (Mac) Software, you can simply select an entry from the Phone Boo k or Address Book and the con tact information is aut omatically inserted . HP recommend s using the Add ress Book to store your f ax recipients' inform ation, rather than the Phone Book . For information on addi ng recipients to the Addre ss Book [...]

numbers in external application s, and you can save them to a tab-de limited text file, yo u can import tha t file into the HP All-in-O ne phone book. To export a phone book u sing the HP Photosmart Studi o (Mac) Software 1. In the HP Photosmart Stud io task bar, click Devices . The HP Device Manager window appears. 2. In the Select Device area, cl[...]

5 Load originals and load paper You can load many diffe rent types and sizes of paper in the HP All-i n-One, including letter or A4 paper, p hoto paper, transpar encies, and envelopes. This section co ntains the follo wing topics: • Load or iginals • Select print me dia • Load pap er • Avoid paper jams Load originals You can load an origina[...]

2. Slide the paper guides inward until they stop at t he left and right e dges of the paper. NOTE: Remove all orig inals from the document feeder tray before lifti ng the lid on the HP All-in -One. Related topics Load an original on the glass Load an o riginal on the glass You can copy, scan, or fax up to letter- or A4-size ori ginals by loading th[...]

3. Close the l id. Related topics • Load an original in the automatic document feeder • Clean the H P All-in-One Select print media The device is designed to work well with most types of office media. It is best to test a variety of print m edia types before buying large quant ities. Use HP medi a for optimum print quality. Visit the HP Web sit[...]

Photo media • Use the Best mode to print photogra phs. Note that in th is mode, printing take s longer and more memory is requi red from your computer. • Remove each sheet as it prints and set it aside to dry. Allowing wet me dia to stack up may cause smearing. Transpare ncies • Insert transpare ncies with the rough si de down and the a dhesi[...]

Media size Tray 1 Duplexer ADF Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches) * Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches) * Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches)* Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inche s)* A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches) * DL Envelope (110 x 220 mm; 4.3 x 8.7 inches) * C6 Envelo[...]

Media size Tray 1 Duplexer ADF Photo media (8 x 10 inche s)* Photo media (10 x 20 cm)* Photo media (4 x 8 inches)* Phot o media HV* Photo media cabinet (165 x 120 mm; 6.5 x 4.7 inches)* Photo media 2L (178 x 127 mm; 7 x 5 inches)* Photo media (13 x 18 cm)* Photo media B7 (88 x 125 mm; 3.5 x 4.9 inches)* Photo L (89 x 127 mm; 3.5 x 5 inches)* Border[...]

Media size Tray 1 Duplexer ADF (3 to 8.5 inches w ide and 5 to 23 inches long) * Custom-sized media (ADF) between 127 to 216 mm wide an d 241 to 305 mm long (5 to 8.5 inches wide and 9.5 to 12 inches long) Panorama (4 x 10 inches, 4 x 11 inches, 4 x 12 inches, and double A4) * Borderless panorama (4 x 10 inches, 4 x 11 inches, 4 x 12 inches, and do[...]

Set minimum margins The document margins must match (or exceed) these marg in settings in portrait orientation. Media (1) Left margin (2) Right margin (3) Top margin (4) Bott om margin* U.S. Letter U.S. Legal A4 Phot o media 2 mm (0.12 inch) 2 mm (0.12 inch) 1.8 mm (0.07 inch) 2 mm (0.12 inch) U.S. Executive B5 A5 Cards 2 mm (0.12 inch) 2 mm (0.12 [...]

• Highly textur ed stock, such as linen. It might not print evenly, and the in k can bleed into these pa pers. • Extremely sm ooth, shiny, or coated pap ers not specifically design ed for the HP All- in-One. They can jam the HP All-in-One or repel t he ink. • Multi-part fo rms, such as duplicate and tripl icate forms. They can wrinkle or get [...]

To loa d full-siz e paper 1. Remove the o utput tray. 2. Slide the paper-w idth guide to its oute rmost position. 3. Tap a stack of pape r on a flat surf ace to align the edges, and then check the paper for the fo llowing: • Make sure it is f ree of rips, dust, wrinkles, and curled or bent edges. • Make sure all the pa per in the stack is the s[...]

4. Insert the stack of pap er into the input tray with th e short edge forward and the print side down. Slide th e stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you l oad paper into th e input tray. If the HP All -in-One is servicing the print ca rtridges or otherwis e engaged in a task, th[...]

7. Flip the tray exte nder up towa rd you. NOTE: When you use legal -size paper, leave the t ray extender closed. Load 1 0 x 15 cm (4 x 6 inch ) photo paper You can load 10 x 15 cm (4 x 6 inch) photo pap er into the input tray of the HP All-in-One. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premi um Plus Photo Paper or HP Premium Ph oto P[...]

4. Slide the paper-w idth guide inward against the photo paper unti l it stops. Do not overload the input tray; make sure the stack of paper fits within th e input tray and is no high er than the top of the p aper-width gui de. 5. Replace the out put tray. Related topics • Understand specifi cations for supported media • Set the copy pape r typ[...]

Related t opics • Load 10 x 15 cm (4 x 6 inch) photo pa per • Set the copy paper type Load envelop es You can load one or more envelopes into the i nput tray of the H P All-in-One. Do not use shiny or embossed en velopes or envelopes that ha ve clasps or windows. NOTE: For specific details on how to form at text for printing on envelopes, consu[...]

• Adjust the pape r-width guide in the input tray to fit snugly against all paper. Make sure the paper-w idth guide does not bend the paper in the in put tray. • Do not force paper too far f orward in the input tray. • Use paper types that are reco mmended for the HP All-in-One. For more in formation, see Understan d specifications for supp o[...]

Chapter 5 70 Load originals and load paper[...]

6 Print from your computer The HP All-i n-One can be used with any so ftware application t hat allows print ing. You can print a range of p rojects, such as bord erless images, newsletters, greeting cards, iron-on transfers, and post ers. This section co ntains the follo wing topics: • Print from a soft ware app lication • Change the p rint set[...]

To change the paper size, orientation, or scali ng percentage 1. From the File menu in your softw are application, ch oose Page Setup . 2. Make sure the HP All-in-One is the selected printer. 3. Make changes to t he paper size, orientati on, and scaling percentag e settings, and click OK . To change all othe r print settings 1. From the File menu i[...]

7 Use the copy features The HP All-in-O ne enables you to produ ce high-quality color and black-and-white copies on a variety of paper types, inclu ding transpare ncies. You can en large or reduce the size of an original to fi t a specific paper size, adjust t he darkness of the copy, and use special features to make high-quality cop ies of photos,[...]

Set the number of copies You can set the number of copie s that you want to print by using the Number of Copies option. To set the number of copies fro m the control panel 1. Make sure you ha ve paper loaded in t he input tray. 2. Load your original print side down on the right fr ont corner of the glass or pr int side up in the doc ument feede r t[...]

To set the paper size from the HP Photosmart Studio (Mac) Software 1. Select the HP Device Manager from the Dock . The HP Device Manager wi ndow appears. 2. In the Tasks area, double-click Make Copi es . The HP Copy dialog box appea rs. 3. From the Paper Size pop-up menu, choose the pape r size. Set the copy paper type You can set the paper typ e o[...]

Change copy speed or quality The HP All-i n-One provides three opti ons that affect co py speed and quality: • Best produces the highe st quality for all paper a nd eliminates the ba nding (striping) effect that sometimes o ccurs in solid areas. Best copies slower than the o ther quality settings. • Normal delivers high-quality output and is th[...]

NOTE: The setting s you specify here are only saved on the HP All-in-One. They do not adjust the set tings in the software. You ca n save your most frequently used settings by using the software that you insta lled with the HP All -in-One. To set default copy setti ngs from the HP P hotosma rt Studio (Mac) Software 1. Select the HP Device Manager f[...]

3. Press Start Copy Black or Start Copy Color . The HP All-in-O ne makes a 10 x 15 cm (4 x 6 inch) borderless co py of your original photo. NOTE: If you loaded tabb ed paper in the photo tray, you can remove the tab from the copy of yo ur photo once the ink has completel y dried. TIP: If the output is not bo rderless set the paper type to Premium P[...]

9. Make any oth er changes to the settings you want. 10. Click Black Copy or Color Copy . The HP All-i n-One makes a 10 x 15 cm (4 x 6 inch) borderless co py of your orig inal photo. NOTE: You can remove the tab once the ink has completely dried. Related topics • Load 10 x 15 cm (4 x 6 in ch) photo paper • Set the copy pape r type • Use a pho[...]

4. Do one of t he following: • If you loade d your original in the docume nt feeder tray or on the glass, press until Full Pag e 91% appears. • If you loade d a full- or small-size original on t he glass, press until Fit to Page appears. 5. Press Start Copy Black or Start Copy Color . To resize a document fr om the HP Photosmart S tud io (Mac) [...]

Copy a legal-size document onto letter paper You can use the Legal > Ltr 72% setting to redu ce a copy of a legal-size document to a size that fits ont o letter paper. NOTE: The percentag e in the example, Legal > Ltr 72% , might not match the percentage that app ears in the display. To copy a legal-size document onto letter paper 1. Make sur[...]

To adjust the copy contrast from the HP Pho tosmart Studio (Mac) Sof tware 1. Make sure you ha ve paper loaded in t he input tray. 2. Load your original print side down on the right fr ont corner of the glass or pr int side up in the doc ument feede r tray. If you use the docum ent feeder tray, pla ce the pages so that the to p edge of the document[...]

• Thin, colored ob jects or lines cont ain black sections • Horizontal g rainy or white bands appear i n light- to medium-gray are as To copy an ove rexposed photo 1. Make sure you have pa per loaded in the input tray. 2. Load your original photo print side down on the right front corner of the glass. Position the ph oto on the glass so the lon[...]

Chapter 7 84 Use the copy features[...]

8 Use the scan features Scanning is the proces s of converting text and pict ures into an electronic format for your computer. You can scan almost anything (photos, maga zine articles and text docu ments), as long as you are caref ul not to scratch the glass on the HP All-in-One. You can use the scann ing features of the HP All -in-One to do the f [...]

3. Press OK to select the d efault application to receive the scan, or press to select a different a pplication, and t hen press OK . A preview image of the scan appears on your computer, wh ere you can edit it. 4. Make any edits to t he preview image, and the n click Accept when you are finished. The HP All-in-O ne sends the scan to the sele cted [...]

• Change an i mage save destination • Change resolution or image type • Change Te xt Editin g/OCR mode • Change the i mage previ ew setting Add a new image save destinatio n The software you installed w ith the HP All-in-One enab les you to add new appl ications to the list of possible dest inations for your scans. When you add an appli cat[...]

9. (Optional ) Deselect Automatic mode if you want to manipulate th e scanned documen t in th e Readiris OCR software before co nverting it to text o r sendin g it to the text editor app lication. 10. Click Finish . Change the defa ult destination You can change t he default destination fo r scans by using the software you installed with the HP All[...]

Change r esolution or image type You might want t o permanently change the resol ution or image type of an existing destinat ion. To change the reso lution or image ty pe 1. In the HP Photosmart Studio task bar, click Devi ces . The HP Device Manager wi ndow appears. 2. In the Devi ces pop-up menu, choose the HP All-in-One . 3. In the Information a[...]

Change the ima ge preview setting You can set the scan softw are to automaticall y send a scan to the default destination without m aking any changes in the HP Scan Pro w indow. To skip the pr eview 1. Select the HP De vice Manager from the Dock . The HP Device Manager window appears. 2. In the Devices pop-up menu, choose the HP All-in-One. 3. In t[...]

9 Use the fax features You can use the H P All-in-One to send and receive faxes, including color faxes. You ca n set up speed dial entri es to send faxes quickly and easily to freque ntly used numbers. From the contro l panel, you can also set a number of fax options, such as resoluti on and the contrast bet ween lightness/darkness o n the faxes yo[...]

NOTE: If you need p rinted confirmation that your faxes were successfully sent, enable f ax confirmation before sending any faxes. TIP: You can also send a fax man ually by dialing from a phone or b y using the monitor di aling feature from the contro l panel. These features all ow you to control the pace of your dia ling. They are also useful when[...]

To send a fax using spe ed dials from the co ntrol panel 1. Load your original s print side up int o the document feeder t ray. If you are sending a single-page f ax, such as a photograph, you can also l oad your original pr int side down on the glass. NOTE: If you are sending a multiple-page fax, you must load the ori ginals in the document fee de[...]

prompts, or othe r sounds through the handset on your te lephone. This makes it easy for you to use a calli ng card to send your fax. Depending o n how the recipient has t heir fax machine set up , the recipient migh t answer the phone, or th e fax machine might take the call. If a person answers the phone, you can speak with the re cipient before [...]

To send a fax using monitor di aling from the control pan el 1. Load your original s print side up int o the document feeder t ray. If you are sending a single-page f ax, such as a photograph, you can also l oad your original pr int side down on the glass. NOTE: If you are sending a multiple-page fax, you must load the ori ginals in the document fe[...]

5. Press until Scan & Fax appears, and th en pres s OK . 6. Press Start Fax Black . NOTE: If you press Start Fax Color , the fax will b e sent in black and wh ite and a message appears on the display. The HP All-in-O ne scans the originals into mem ory and sends the fax when the receiving fa x machine is available. Schedule a fax to send later [...]

Send a fax to multiple re cipients You can send a fax to mult iple recipients at once by gro uping individual speed dial entries into group speed dia l entries. To send a fax to multiple re cipients from the control panel 1. Load your original s print side up int o the document feeder t ray. If you are sending a single-page f ax, such as a photogra[...]

6. Enter the reci pient information, and then click Add to Recipi ents . NOTE: You can also add recipie nts from the Phone Book or from the Addr ess Book . To select a recipient from the Address Book , click Open Address Book , and then drag and drop the recipient to the Fax Re cipients area. 7. Continue to enter recipi ents, clicking Add to Recipi[...]

Send a fax from th e computer You can load a black-and -white or color document, such as a photo, in the HP All-in-One, then send it as a fax wit h a cover page by using the HP Ph otosmart Studio (Mac) Software that came with the HP All-in-One. You can also se nd a file on your computer as a fax directly from the software application in which you a[...]

9. If you wan t to include a cover pag e, do the following: a . From the pop-up me nu, choose HP Fax Cover Page . The HP Fax Cover Page di alog box op ens. b . From the Print Cover Page area, select wheth er you want to print the cove r page before or aft er the document you are faxing. c . From the Cover Page Type pop-up menu, choose the te mplate[...]

To send a com puter-generated cover pag e as a single-page fax 1. Select the HP Device Manager from the Dock . The HP Device Manager wi ndow appears. 2. In the Tasks menu, dou ble-click Send Fax . The Print dialog box ope ns. 3. From the Printer pop-up menu, choose t he HP All-in-One (Fax). 4. From the pop-up men u, choose Fax Recip ients . The Fax[...]

The follow ing resolution sett ings are availab le for sending f axes: Fine , Very Fine , Photo , and Standard . • Fine : provi des high-q uality text suitable for faxing most docu ments. This is the default setting. When se nding faxes in color, the HP All -in-One always uses t he Fine setting. • Very Fine : provides the best qua lity fax when[...]

NOTE: The Ligh ter / Darker setting appl ies to black an d white faxes on ly, not color faxes. When you exit the Fax menu, thi s option returns to the default settin g unless you set your changes as the default. To change the Lig hter / Darker setting from th e cont rol pane l 1. Load your original s print side up int o the document feeder t ray. I[...]

increases phon e charges substantially, and you can accept poorer qualit y in exchange for reduced charges. Before turning the ECM sett ing off, consider the follow ing. If you turn ECM off • The qualit y and transmission speed of faxes you send a nd receive are affected. • The F ax Speed is automatically set to Medium . • You will n o longe [...]

You can receive faxes manua lly from a phone that is: • Directly conne cted to the HP All-in-One (o n the 2-EXT port) • On the same ph one line , but not di rectly conn ected to the HP All -in-One To receive a fax manual ly 1. Make sure the HP Al l-in-One is turned on a nd you have paper loade d in the input tray. 2. Remove any origin als from [...]

condition occurs that prevents the HP A ll-in-One from printing ( for example, the HP All-in-One runs out of paper), the HP All- in-One will stop answering incoming fax calls. NOTE: If Backup Fax Reception is enabled and you turn off the HP All-in-One, al l faxes stored in memory are delete d, including any unprinted faxes th at you might have rece[...]

To delete all the faxes in me mory from the co ntrol panel ▲ Turn off the H P All-in-One by pressing the Power but ton. All faxes stored in memory will be deleted from memory when you turn of f the power to the HP All-in-One. NOTE: You can also delete any faxes st ored in memory by sele cting Clear Fax Log from the Tools me nu. To do so, pre ss S[...]

3. Press until On-Forward or On-Print & Forward appears, and then press OK . • Choose On-Forward if you want to forward the fax t o another number without printing a ba ckup copy o n the HP All-in -One. NOTE: If the HP All-in-O ne is not able to forwa rd the fax to the designate d fax machine (if it is not turn ed on, for example), the HP All[...]

To set the paper si ze for received faxes from the con trol panel 1. Press Setup . 2. Press 4 , and then press 4 . This selects Basic Fax Setup and then selects Fa x Paper Size . 3. Press to select an option, and then press OK . Set automatic reductio n for incoming faxes The Automatic Reduction setting dete rmines what the HP All-in -One does if i[...]

To set the junk fax mode 1. Press Setup . 2. Press 4 , and then press 7 . This selects Basic F ax Setup and then selects Junk Fax Blocke r Set Up . 3. Press 4 to select Block Junk Fax . 4. Press to select On or Off , and then press OK . Add numbers to the junk fax list There are two ways to add a numbe r to your junk list. You can select numbe rs f[...]

To remove number s from the list of junk fax numbers 1. Press Setup . 2. Press 4 , and then press 7 . This selects Basic Fax Setup and then selects Ju nk Fax Blocker Set Up . 3. Press 2 . This selects Remove Number from Junk Li st . 4. Press to scroll th rough the numbers you have bl ocked. When the number you want to remove appears, pre s s OK to [...]

This secti on contai ns the follow ing topic s: • Print fax con firmation reports • Print fax error reports • Print the fax log • Print other reports Print fax confirmation reports If you need pri nted confirmation that your fa xes were successfully sent, follow these instructions to enabl e fax confirmation before sending any faxes. Se lec[...]

On Fax Send Prints when ever there is a transmission error. On Fax Receive Prints whenever there is a receiving error. Print the fax log The fax log enable s you to print a log of appro ximately the last 30 fax transact ions. If a fax transaction had a n error, the error is indicated by an error code in the fax log. If necessary (for securi ty purp[...]

To prin t reports from the c ontrol pa nel 1. Press Setup , and then press 2 . This selects Print Report . 2. Press to select one of t he following, and the n press OK . Fax Confirmation Lets you set up fax confirmation reports to print automatically. TIP: If you choose On Fax Send or Send & Receive , and scan your fax to send from memory , you[...]

To stop faxing fr om the control panel ▲ Press Cancel on the control panel to stop a fax you are sending or recei ving. If the HP All-in-One do es not stop faxing, press Can cel again. The HP All-in-On e prints any pages it has already sta rted printing and th en cancels the remainder of the fax. T his can take a few moments. To cancel a numbe r [...]

Chapter 9 116 Use the fax features[...]

10 Maintain the HP All-in-One The HP All- in-One requ ires little maintenan ce. Sometimes yo u might wan t to clean the glass and lid backing to remove surface dust and ensu re that your copies and sca ns remain clear. You w ill also need to replace, ali gn, or clean your prin t cartridges from ti me to time. Thi s section provides instruction s fo[...]

To clean the lid b acking 1. Turn off the HP All-in-One, unplug the po wer cord, and raise the lid. NOTE: Depending h ow long the HP All-in-O ne is unplugged, th e date and time might be er ased. You might need t o reset the date and time later, when you plug the power cord back in. 2. Clean the w hite document backing with a soft cloth or sponge s[...]

cover to access the pick assemb ly inside the autom atic document feeder, clean the rol lers or separator pad, and then close the cover. To clean the ro llers or separato r pad 1. Remove all ori ginals from the d ocument feeder tray. 2. Lift the aut omatic document feede r cover (1). This provides easy access t o the rollers (2) and separator pad ([...]

To clean th e glass strip inside th e automatic document fe eder 1. Turn off the HP All -in-One, and unplug the p ower cord. NOTE: Depending h ow long the HP All-in-O ne is unplugged, th e date and time might be er ased. You might need t o reset the date and time later, when you plug the power cord back in. 2. Lift the cover of th e automatic docum[...]

There is a glass strip under the automatic document feeder. 5. Clean the gla ss strip with a soft clot h or sponge slightly mo istened with a nonabra sive glass cleaner. CAUTION: Do not use abrasives, acet one, benzene, or carbon tetrachlor ide on the glass, since they ca n damage it. Do not place or spray liqu id directly on the glass. The liq uid[...]

Related topics Print a self-test report Print a self-test report If you are e xperienci ng proble ms with prin ti ng, print a self-test report before you replace the print cartri dges. This report provides usefu l information on several aspects of your device, including yo ur pri nt cartridges. To print a se lf-test re port 1. Load letter, A4, or l[...]

Work with print cartridges To ensure the best prin t quality from the HP All-i n-One, you will need to perform some simple maint enance procedures and, wh en prompted by a message on the display, replace the print cartridg es. NOTE: Ink from cartridge s is used in the printing process in a nu mber of different ways, includin g in the initiali zatio[...]

NOTE: Handle the p rint cartridges carefully. Dro pping or jarring cartridges can cause temporary printing problems, or even permanent d amage. Replace the print cartridg es Follow these i nstructions when the ink level is l ow. NOTE: When the ink level fo r the print cartridge is low, a message appears on the display. You can also ch eck the in k [...]

3. Wait until the print carriage is idle and silent, and then lightly press down o n a print cartridge to release it. If you are replaci ng the tri-color print cartridge , remove the print cartridg e from the slot on the lef t. If you are replaci ng the black print cartridg e, remove the print cartridge from the slot on the right. 1 Print cartridge[...]

6. Remove the n ew print cartridge fr om its packaging and, bei ng careful to to uch only the black plast ic, gently remove the plastic tape by using the pink pull tab. 1 Copper-colored con tacts 2 Plastic tape with pink pull tab (must be remove d before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored co ntacts or ink [...]

8. Close the print cartridge door. 9. If you installed a new print cartridge, the pri nt cartridge alignment p rocess begins. 10. Make sure you ha ve plain paper loaded in th e input tray, and press OK . The HP All-i n-One prints a print cartridge a lignment sheet. 11. Load the print cartridge alignment sheet print side up and top first i n the cen[...]

Use the print cartridge protector In some countries/re gions, when you purchase a photo pri nt cartridge, you might also receive a print cartridge protector. In other countries/regions, a print cartridge protector comes in the box wi th the HP All-in-One. I f neither your print cartridge nor the HP All -in- One came wit h a print cartridge protecto[...]

NOTE: If you remove and reinstall the same print cartridge, the HP All-in-One will not prompt you t o align the print cartridges. The HP All-in-One remembers the alignment value s for that print cartridge, so you do not need to realign the p rint cartridges . To align the print ca rtridges from the control pa nel when prompted 1. Load lette r, A4, [...]

4. From the Information and Setti ngs pop-up menu, choose M aintain Printer . The Select Printer windo w appears. 5. If the Select Printer dialog box appears, choose the H P All-in-One, and then click Launch Utility . 6. Click Align in the Configuration Settings Panel . 7. Click Align . The HP All- in-One prints a print cartridge align ment sheet. [...]

Clean the print cartridge contacts Clean the pr int cartridge contacts onl y if you get repeated messages on the display prompting you t o check a print cartridge af ter you already have cleaned or aligned the print cartridges. Before cleaning th e print cartridge contacts, remove the print cartridge an d verify that nothing is covering the print c[...]

7. Clean only the copper-colored contacts. Al low the print cartridg es to dry for approximate ly ten minutes. 1 Copper-colored con tacts 2 Ink nozzles (do not clean) 8. Slide the print cartridge back int o the slot. Push the print cartridge forwa rd until it clicks into place. 9. Repeat if nece ssary for the other print cart ridge. 10. Gently clos[...]

Make sure you have the following materi als available: • Dry foam rubber sw abs, lint-free cloth, or any soft material t hat will not come apart or leave fibe rs. TIP: Coffee f ilters are lint-free and wo rk well for cleaning print cartridges. • Distilled, fi ltered, or bottled w ater (tap water might cont ain contaminants that can damage the p[...]

8. Repeat if nece ssary for the other print cart ridge. 9. Gently cl ose the prin t cartridge door and plug the p ower cord in to the back of th e HP All-in-On e. Related topics Clean the print cartri dges Chapter 10 134 Maintain the HP All-in-One[...]

11 Troubleshooting This section co ntains the follo wing topics: • Troubleshoot ing tips • Print quality troubl eshooting • Print trouble shooting • Fax trouble shooting • Copy tr oubleshooting • Scan troubleshoot ing • Device upd ate • Errors Troubleshooting tips This section co ntains the follo wing topics: • The HP All-i n-One [...]

Solution: • Make sure the po wer cord is firmly connecte d to both the HP All-in-One an d the power adapter. Plug the power cord into a grounded power ou tlet, surge protector, or power strip. 1 Power connection 2 Power cord and adapter 3 Grounded power outlet • If you are using a power st rip, make sure the power strip is on. Or, try plugging [...]

Communication problems over a USB co nnection If the HP All- in-One and computer are not comm unicating with each other, t ry the followin g: • Look at the disp lay on the HP All-in-One. If the display is blank a nd the Power button is not lit, the HP All-in-One is turned off. M ake sure the power cord is firmly conn ected to the HP Al l-in-One a[...]

For more informati on on setting up the HP All-in-One and connecting it to your computer, see the Setup Poster th at came with the HP All-in-One. Information on print cartridges For best resul ts, use HP print cartri dges. The following t ips help maintain HP p rint cartridges and ensure consis tent print quality. • Keep all print cartrid ges in [...]

• Always hold phot o paper by the edges. Fingerprint s on photo paper can reduce print qualit y. • Do not use paper tha t is heavily textured. It can cause graphics o r text to print improperly. • Do not combine different pap er types and paper sizes in the in put tray; the entire stack of paper in the input t ray must be the same size an d t[...]

2. Gently pull the paper out of the roll ers. CAUTION: If the paper tears wh en you are removing it f rom the rollers, check the rollers and wheels for to rn pieces of paper that might be remaining insi de the device. If you do not remove all the pieces of paper fr om the HP All-in-One, more paper jams are l ikely to occur. 3. Replace the rea r doo[...]

Print cartridge troubles hooting If you are experiencing problems w ith printing, you might have a probl em with one of the print cartridges. To trouble shoot print cartridges 1. Remove the black print cartridg e from the slot on the right. Do not touch the ink nozzles or the copper-color ed contacts. Check for possible damage to the copper- colore[...]

• Ink is n ot filli ng the te xt or grap hics comple tely • The text edge s are jagged • The print out has a horizontal band of distortion near th e bottom of the pag e • Colors run into ea ch other on the printout • Printouts ha ve horizon tal streak s or li nes • Printouts are faded or have dull colors • Printouts seem blurry or fuz[...]

TIP: If the automatic documen t feeder does not pick u p the plai n paper, try cleaning th e front roller. Wip e the rol ler with a so ft lint-free clot h dampened with distilled wat er. If the problem p ersists, or the automa tic document feed er does not pick up the plain paper, you ca n clean the rollers and separator pad m anually. For more inf[...]

Solution: Check th e quality setting. Use a higher quality setting to increase the amount of ink u sed for prin ting or copyin g. To change the print sp eed or quality 1. Make sure you have pape r loaded in the input tr ay. 2. From the File menu in your softwar e application, ch oose Print . 3. Make sure the HP All-in -One is the selected pri nter.[...]

For more informati on on paper, see Understand specifi cations for supported media . Colors run into each other on the printout Cause: The p rint or copy quality set ting is set too high for the type o f paper loaded in the HP All -in-One. Solution: Check the quali ty setting. Use a lower qua lity setting to decrease the amount of in k used for pri[...]

NOTE: HP cannot guaran tee the quality or reliabili ty of non-HP ink. Printer service or re pairs requ ired as a re sult of printer failure or damage attribu table to the use of non-HP ink will not be covered under warranty. Cause: The print cartridges nee d to be cleaned. Solution: Print a self -test report to determine if there is a problem with [...]

4. Insert the stack of paper into the input tray w ith the short edge forward and the print side down. Slide the stack of paper forwa rd until it stops. CAUTION: Make sure that the HP All-in-On e is idle and silent w hen you load paper into the i nput tray. If the HP All-in-One is servici ng the print cartridges or otherwise en gaged in a task, the[...]

7. Flip the tray exte nder up toward you. NOTE: When you use legal-size paper, leave the tray e xtender closed. Cause: The print or copy quality set ting on the HP All-in-One is set too low. Solution: Check th e quality setting. Use a higher quality setting to increase the amount of ink u sed for prin ting or copyin g. To change the print sp eed or[...]

For more informati on on print cartridges, see Print cartridge t roubleshooting . Cause: There mig ht be fiber or dust built up around the ink nozzle area on the prin t cartridges. Solution: Check the print cart ridges. If it looks as though t here are fibers or dust around the ink nozzle s, clean the ink nozzle area of the print cartridge. To clea[...]

8. Repeat if ne cessary for the other print cart ridge. 9. Gently clos e the print cartridge door and plu g the power cord int o the back of the HP All-in-One. Cause: The sending fax machine is having problems. Solution: Ask the sender t o check their fax machine for an y problems. Cause: The phone line co nnection is noisy. Phone lines with poor s[...]

3. In the Copy area, press Quality until the appropriate qu ality setting is lit . 4. Press Start Copy Black or Start Copy Color . To change the print spe ed or quality 1. Make sure you have paper l oaded in the input t ray. 2. From the File menu in your software applica tion, choose Print . 3. Make sure the HP All-in-O ne is the selected printer. [...]

Solution: Ch ange the Paper Typ e setting to match the type o f paper loaded in the input tray. To set the paper type for copies 1. In the Co py area , press Menu repeatedly until Paper Type appears. 2. Press until t he appropriate paper t ype appears. 3. Press Start Copy Black or Star t Copy Color . To set the paper type for printing 1. Make sure [...]

To clean th e lid backing 1. Turn off the H P All-in-One, unplug th e power cord, and raise the l id. NOTE: Depending how long the HP All-in-One is u nplugged, the date and time might be erased. You mi ght need to reset the date and time later, whe n you plug the pow er cord back in. 2. Clean the white document backing with a soft cloth or sponge s[...]

To set the paper type for printing 1. Make sure you have pape r loaded in the input tr ay. 2. From the File menu in your softwar e application, ch oose Print . 3. Make sure the HP All-in -One is the selected pri nter. 4. From the pop-u p menu, choose Paper Type/Qu ality . 5. Click the Paper tab. 6. From the Paper type pop-up menu, choose the type o[...]

For more i nformation on choosi ng paper, see Understand specifications for supported media . Cause: The gl ass or automatic documen t feeder of the se nding fax machine i s dirty. Solution: If you have vertical lines or streak s on the fax, the sender's fax machine might have dirt or dust on th e glass or automatic document f eeder. Check wit[...]

4. Insert the stack of pa per into the input tray with t he short edge forward and the print side do wn. Slide the stack of paper fo rward until it stops. CAUTION: Make sure that the HP All-in-One is i dle and silent when you load paper into th e input tra y. If the HP All-in -One is se rvicing the prin t cartridge s or otherwi se engaged in a t as[...]

7. Flip the tray exten der up toward you. NOTE: When you use legal -size paper, le ave th e tray extender closed. Cause: The ori ginal might have been loaded incorrectly into the sending fa x machine. Solution: Ask the sender to check that the fax was se nt correctly. Cause: More th an one type of paper is loa ded in the input tray. Solution: Load [...]

Solution: If you have vertical lines or streaks on the fax, the se nder's fax machine might have dirt or dust o n the glass or automatic document f eeder. Check with the sender to see if the glass or automatic documen t feeder is clean. Cause: The print cartridges nee d to be cleaned or might be out o f ink. Solution: Check the estimated ink l[...]

Ink is oversprayi ng the paper when I copy or prin t a photo Cause: A small amount (a few millimeters) of overspray is common when making a copy of a phot o. If there are m ore than a few mil limeters of overspray, i t might mean the HP All-in-One th inks the paper loaded is wi der than it actuall y is. TIP: One way to tell if ink is overspraying t[...]

NOTE: To avoid paper jams, t uck the flaps inside the envelop es. To load enve lopes 1. Remove the output tray. 2. Remove all paper from the i nput tray. 3. Insert one or mo re envelopes into the far-ri ght side of the input tray w ith the envelope flap s up and on the left. Slide t he stack of envelopes forward u ntil it stops. TIP: For more help [...]

Solution: If the ink smears w hen printing envelopes, tuck the flaps inside the envelopes. If the proble m persists, remove the black print cart ridge and print with only the tri-color print cartridge installed. Borderless pri nting produces unexpecte d results Cause: Printin g a borderless image fro m a non-HP software ap plication produces unexpe[...]

2. Slide the paper-w idth guide to its outermost position. 3. Tap a stack of pape r on a flat su rface to align the edges, and then check the paper for the following: • Make sure it is f ree of rips, dust, wrinkle s, and curled or bent edges. • Make sure all the pa per in the stack is the same size a nd type. 4. Insert the stack of pa per into [...]

5. Slide the paper-w idth guide inward until it st ops at the edge of the pa per. Do not overload the input tray; make sure the stack of pap er fits within the input tray and is no hig her than the top of the paper-width guide. 6. Replace the o utput tray. 7. Flip the tray exten der up toward you. NOTE: When you use legal -size paper, le ave th e t[...]

Solution: If t he HP All-in-One is not prop erly connected to the compute r, communication e rrors can occur. Make sure the USB cable i s connected to the HP All- in-One and the com puter as shown below. You can print a te st page from the HP Photosm art Studio (Mac) Soft ware to confirm the connecti on between the HP All-in-O ne and your Mac is wo[...]

Solution: Look at the displa y on the HP All-in-One. If the display is blank and the light next to the Power button is not lit, the HP All -in-One is turned off. Make sure the power cord is firmly connecte d to the HP All-in-One and plugged into a power outlet. Press the Power button to turn on the HP All-in-One. Cause: The HP All-in-O ne is busy w[...]

3. Select the H P All-in-One, and then select La unch Utility . 4. Click Print Test Page . A test page is printed as long as you r connection is set up a nd working properly. For informat ion on setting up the HP All -in-One, see the Setup Poster provided with the HP All -in-One. Cause: The HP All-in-One has a paper jam. Solution: For in formation [...]

3. Tap a stack of paper o n a flat surface to align t he edges, and then check t he paper for the fol lowing: • Make sure it is free of rips, dust, w rinkles, and curled or be nt edges. • Make sure all the paper in the stack is the same size and type. 4. Insert the stack of paper into the input tray w ith the short edge forward and the print si[...]

6. Replace th e output tray. 7. Flip the tray exte nder up toward you. NOTE: When you use legal-size paper, leave the tray e xtender closed. My document did not print Cause: The input tray is empty or th ere is a paper jam. Solution: Make su re paper is loaded in the i nput tray and that there is no paper jam. To load fu ll-size pap er 1. Remove th[...]

2. Slide the paper-w idth guide to it s outermost positi on. 3. Tap a stack of paper o n a flat surface to align t he edges, and then check t he paper for the fol lowing: • Make sure it is free of rips, dust, w rinkles, and curled or be nt edges. • Make sure all the paper in the stack is the same size and type. 4. Insert the stack of paper into[...]

5. Slide the paper-w idth guide inward until it stops at the edge of the p aper. Do not overload the input tray; make sure the stac k of paper fits withi n the input tray and is n o higher than the top of th e paper-width guid e. 6. Replace th e output tray. 7. Flip the tray exte nder up toward you. NOTE: When you use legal-size paper, leave the tr[...]

The margin s are not printing as expecte d Cause: The ma rgins are not set correctly in your sof tware application. Solution: Check the prin ter margins. To check your margin settings 1. Preview your print job before sending it to the H P All-in-One. 2. Check the marg ins. The HP All-in-On e uses the margins you have set in your software applic ati[...]

2. Slide the paper-w idth guide to its outermost position. 3. Tap a stack of pape r on a flat su rface to align the edges, and then check the paper for the following: • Make sure it is f ree of rips, dust, wrinkle s, and curled or bent edges. • Make sure all the pa per in the stack is the same size a nd type. 4. Insert the stack of pa per into [...]

5. Slide the paper-w idth guide inward until it st ops at the edge of the pa per. Do not overload the input tray; make sure the stack of pap er fits within the input tray and is no hig her than the top of the paper-width guide. 6. Replace the o utput tray. 7. Flip the tray exten der up toward you. NOTE: When you use legal -size paper, le ave th e t[...]

Text or graphics are cut off at the edge of th e page Cause: The margins are not set correctly i n your software applicatio n. Solution: Make su re the margin setting s for the document do not exceed the printabl e area of th e HP All-in-On e. To check you r margin settings 1. Preview your prin t job before sending it to the HP All-in-One. 2. Check[...]

Remove the stack of p aper from the input tray, and t hen reload the paper followin g the steps below. To load full -size paper 1. Remove the o utput tray. 2. Slide the paper-w idth guide to it s outermost positi on. 3. Tap a stack of paper o n a flat surface to align t he edges, and then check t he paper for the fol lowing: • Make sure it is fre[...]

4. Insert the stack of pa per into the input tray with t he short edge forward and the print side do wn. Slide the stack of paper fo rward until it stops. CAUTION: Make sure that the HP All-in-One is i dle and silent when you load paper into th e input tra y. If the HP All-in -One is se rvicing the prin t cartridge s or otherwi se engaged in a t as[...]

7. Flip the tray exten der up toward you. NOTE: When you use legal -size paper, le ave th e tray extender closed. A blank page came out whil e printing Cause: If you a re printing black text, an d a blank page comes out of the HP All-in- One, the blac k print cartridge might be e mpty. Solution: Check the e stimated ink l evels remain ing in the pr[...]

stack of paper aga inst a flat surface, and reloa d the paper into the input tray . To continue your print job, press the OK button on the control panel of the HP All-in-One. To load fu ll-size pap er 1. Remove the output tray. 2. Slide the paper-w idth guide to its outermost position. 3. Tap a stack of pape r on a flat su rface to align the edges,[...]

4. Insert the stack of paper into the input tray w ith the short edge forward and the print side down. Slide the stack of paper forwa rd until it stops. CAUTION: Make sure that the HP All-in-On e is idle and silent w hen you load paper into the i nput tray. If the HP All-in-One is servici ng the print cartridges or otherwise en gaged in a task, the[...]

7. Flip the tray exte nder up toward you. NOTE: When you use legal-size paper, leave the tray e xtender closed. Cause: The protective plas tic tape was only partia lly removed from the p rint cartridge. Solution: Check e ach print cartrid ge. The tape might have be en removed f rom the copper-colored con tacts, but still might co ver the ink nozzle[...]

Ink is s prayin g the in side of the HP Al l-in-One when I print a pho to Cause: The bo rderless print settings require ph oto paper to be load ed in the input tray. You are us ing the wrong paper type . Solution: Make sure you load pho to paper in the input tray before you print a borderless print job. Fax troubleshooting Use this section to solve[...]

The HP All-in-One pri nts a report with the results of the test. If th e test fails, review the report for inform ation on how to fix the problem. To test your fax setup from the control panel 1. Set up the HP All-in -One for faxing according to your parti cular home or office setup instructions. 2. Insert the print cartridges and load full-size pa[...]

be connected to the port labeled 1-LI NE on the back of the H P All-in-One and the other end to you r telephone wall jack, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One This special 2-wire phone cord is different from the more common 4-wire phone cords you might already have in your office. Ch[...]

Solution: NOTE: This possible so lution applies only in the coun tries/regions that receive a 2-wire phone cord in the box with the HP Al l-in-One, including: Argentina, Australia, Brazil, Canada, Ch ile, China, Col ombia, Greece, Indi a, Indonesia, Ireland, Jap an, Korea, Latin Americ a, Malaysia, Me xico, Phili ppines, Pol and, Portugal, Russia, [...]

check the sound quality of t he phone line by plug ging a phone int o the telephone wall jack and listening for static or other noise. If th e problem persists, turn Error Correction Mode (EC M) off and contact your telepho ne company. If you are still havi ng problems faxing, set the Fax Speed to a slower rate such as Medium or Slow . To change th[...]

Solution: Check th e display or your computer for a n error message providing informatio n about the problem and how to so lve it. If there is an error, t he HP All-in- One will n ot send or receive a fax unt il the error condition is resolved. For more information on error messages, see Errors . Cause: You are using either a PBX or an ISDN convert[...]

sounding dia l tone, it might be a pho ne line set up for digit al phones. Connect t he HP All-in-On e to an analog phone line an d try sending or receiving a fax. Cause: The H P All-in-One shares the same phone line wi th a DSL service and the DSL modem migh t not be p roperly gr ounded. Solution: If the DSL mod em is not properly grounded, it can[...]

4. Press 6 , then pres s 6 again. This selects the Tools menu and then selects Run Fax Test . The HP Al l-in-One displays the status o f the test on the display and prints a report. 5. Review the report. • If the t est passes and you are still having problem s faxing, check the fax settings list ed in the report to verify t he settings are correc[...]

Cause: You did not pre ss Start Fax Bl ack or Start Fax Color within three second s of hearing fa x tones. Solution: If you are sending a fax ma nually, make sure that you press Sta rt Fax Black or Start Fax Color within three seconds of heari ng the recipient's fax tones, otherwise th e transmission might f ail. To send a fax manually from a [...]

To send a fax m anually, the telephone m ust be connected directly to the port labeled 2-EXT on t he HP All-in-One, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in th e box with the H P All-in-One 3 Telephone Cause: The Fax Speed setting might be set too fast. Solution: Try setting the Fax Sp eed to Medium or Slow , and then [...]

Pages of a fax I sent are mis sing Cause: Two or more pages were fed through the docu ment feeder tray at the same time. Solution: Print a Last Transacti on report to verify the number of pa ges that were sent. If tw o or more pages stuck together a nd were fed into the document feeder tray at the same time, the number of pages in the report would [...]

check the sound q uality of the phone lin e by plugging a phone into the telephon e wall jack and listenin g for static or other noise. I f the problem persists, turn Er ror Correction Mode (ECM) off and contact your t elephone company. If the prob lem persists , check to see if Error Correction Mode (ECM) is On . If it i s not, change the ECM set [...]

Solution: If you are sending a fax from the glass, make a copy to chec k the quality of the printout . If the quality of th e printout is poor, clean the glass. To make a copy from the control panel 1. Make sure you have paper l oaded in the input t ray. 2. Load your origi nal print side down on the rig ht front corner of the glass or print side up[...]

Solution: Make a copy to check the qual ity of the printout. If the printout is t oo light, you can darken it by adj usting the Lighter / Dark er setting when sendi ng the fax. To change the Lighte r / Darker setting from the control panel 1. Load your orig inals print side up into the document feeder tray. If you are sending a single -page fax, su[...]

Solution: Load your original s into the document feede r tray. If you are sending a single-page fax, such as a photograph, you can also load your origina l on the glass. To load an or iginal in the documen t feeder tray 1. Load your original, wit h the print side up, int o the document feeder tray. Sli de the paper into the aut omatic document feed[...]

3. Close the lid. Fax transm ission is slo w Cause: You are sending a fax in color. Solution: Sending a fax in color can take longer th an sending a black-and-whi te fax. Try sendi ng the fax in black and white. Cause: The document co ntains a lot of graphi cs or has very fine detai l. Solution: For faster transmissi on, use Standard resolution. Th[...]

jack and listening for static or other noise. If th e problem persists, turn Error Correction Mode (EC M) off and contact your telepho ne company. To change the ECM setting from the co ntrol pa nel 1. Press Setup . 2. Press 5 , and then press 6 . This selects Adva nced Fax Se tup and then selects Error C orrection Mode . 3. Press to select On or Of[...]

Solution: Make sure the Fax Speed option is set to Fast or Medium . To set t he fax spee d from the con trol panel 1. Press Setup . 2. Press 5 , and then pres s 7 . This selects Advanced Fax Setup and then selects Fax Speed . 3. Press to select on e of the following sett ings, and then press OK . Fax speed setting Fax speed Fast v.34 (33600 baud) M[...]

Cause: Auto Answer is turned off, which mean s that the HP Al l-in-One will not answer inco ming calls. You must be avai lable to respond in person to incoming fax calls, or th e HP All-in-O ne will no t answer the i ncoming fax ca ll. Solution: Depending on your office setup, you migh t be able to set the HP All-in - One to answer i ncoming calls [...]

Solution: If yo u have an answerin g machine on the sam e phone line wi th the HP All- in-One, do the following: • Disconnect t he answering machine and then try receiving a fax. If faxing is successful with out the answering machine, the answering machine mi ght be causing the problem . • Reconnect t he answering ma chine and record your outgo[...]

labeled 2-EXT , as shown below. You also need to set the correct number of ring s to answer for both the answering ma chine and HP All-in-One. 1 Telephone wall jack 2 Connect to the IN port on the answerin g machine 3 Connect to the OUT port on the answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box[...]

To set the a nswer m ode 1. Press Setup . 2. Press 4 , and then pres s 2 . This selects Basic Fax Setup and then selects Rings to Answer . 3. Enter the appropri ate number of rings by using the keypad, or press or to change the numb er of rings. 4. Press OK to accept the setting. Cause: You have a special ring pattern fo r your fax phone number (us[...]

reduced i f you use a sp litter or connect extra cables to extend the length of your phone. A reduced fax signa l can cause problems during fax re ception. • If you are u sing a splitter o r extension cables, try removing them and connecting the HP All-in-O ne directly to the telephone wall jack. • To find out if other equ ipment is causing a p[...]

Resolve any p roblems found. The HP All-in-One automatically b egins printing all t he unprinted faxe s from memory. To clear the memo ry, you can also delete the faxes stored in memory b y turning off the HP All-in-One. Cause: An error condition is prevent ing the HP All-in-One from receiving faxes and Ba ckup Fax Reception is set to Off . Solutio[...]

Solution: Set the Fax Speed to Medium or Slow , and then co ntact the sender to have them resend the fax. To set the fax speed from the control pa nel 1. Press Setup . 2. Press 5 , and then press 7 . This selects Adva nced Fax Se tup and then selects Fax Speed . 3. Press to select one of the following sett ings, and then press OK . Fax speed se tti[...]

When you have an answering ma chine on the same phone line you use for fax calls, you must connect the answerin g machine directly to the HP All- in-One using the port labeled 2-EXT, as shown below. 1 Telephone wall jack 2 Connect to the IN port on the answ ering machine 3 Connect to the OUT port on the answer ing machine 4 Telephone (optional) 5 A[...]

To set the number of rings be fore answering from the con trol panel 1. Press Setup . 2. Press 4 , and then press 3 . This selects Basic Fa x Setup and then selects Rings to A nswer . 3. Enter the appropria te number of rings by using the keypad, or press or to change the numbe r of rings. 4. Press OK to accept the setti ng. Cause: The H P All-in-O[...]

Solution: If you have a special ring pattern fo r your fax phone number (using a distinctive ring servi ce through your telephone company), make sure that t he Distinctive R ing featu re on th e HP All- in-One is se t to match. For example, if the phone compan y has assigned your nu mber a double ring pattern, make sure Do uble Rings is selected as[...]

• The print cartridge door is open . Close the print cartridge door, as sho wn below: • The print ca rriage is stalled. Turn th e HP All-in-One off, remove any objects that are blocking the p rint carriage (includi ng any packing ma terials), and then turn the HP All-i n-One on again. NOTE: If Backup Fax Reception is enabled and you turn off th[...]

To delete all the faxes in me mory from the control panel ▲ Turn off the HP All-in-One by pressing the Power bu tton. All faxes stored in memory will be deleted from memory wh en you turn off the power to the HP All-in-One . NOTE: You can also del ete any faxes stored in m emory by selecting Cl ear Fax Log from the Tools menu . To do so, press Se[...]

2. Slide the paper-w idth guide to it s outermost positi on. 3. Tap a stack of paper o n a flat surface to align t he edges, and then check t he paper for the fol lowing: • Make sure it is free of rips, dust, w rinkles, and curled or be nt edges. • Make sure all the paper in the stack is the same size and type. 4. Insert the stack of paper into[...]

5. Slide the paper-w idth guide inward until it stops at the edge of the p aper. Do not overload the input tray; make sure the stac k of paper fits withi n the input tray and is n o higher than the top of th e paper-width guid e. 6. Replace th e output tray. 7. Flip the tray exte nder up toward you. NOTE: When you use legal-size paper, leave the tr[...]

Cause: The sen ding fax machine is having problems. Solution: Check with the sender to fi nd out how many pages were se nt. The sending fax machine might have failed to fee d each page of the orig inal. Faxes are re ceived but do not pri nt Cause: The HP All -in-One has a paper jam or is out of paper. Solution: If you ha ve Backup Fax Recep tion en[...]

Parts of a fax I recei ved are cut off Cause: The sending fax machin e has a problem. Solution: Check w ith the sender to see if the sendi ng fax machine is having problems. Cause: The fax originated on a larger paper size, such a s legal, and the Automatic Reduction option is turned off. Solution: You can print the fax on legal-size paper or you c[...]

3. Tap a stack of paper o n a flat surface to align t he edges, and then check t he paper for the fol lowing: • Make sure it is free of rips, dust, w rinkles, and curled or be nt edges. • Make sure all the paper in the stack is the same size and type. 4. Insert the stack of paper into the input tray w ith the short edge forward and the print si[...]

6. Replace th e output tray. 7. Flip the tray exte nder up toward you. NOTE: When you use legal-size paper, leave the tray e xtender closed. Cause: A legal-size fax was sent that contained ve ry fine detail, such as larg e graphics, and l etter-size paper is loaded i n the input tray. Solution: If a legal-size fax was se nt that contained very fine[...]

To delete all the faxe s in memory from the contr ol panel ▲ Turn off the H P All-in-One by pressing the Pow er button. All faxe s stored in memo ry will be deleted from memo ry when you turn off th e power to the HP All-in-One. NOTE: You can also delete any faxes stored i n memory by selecting Clear Fax Log from the Tools menu. To do so, press S[...]

Figure 11-2 Ba ck view of the HP All-in-One 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel sp litter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplied in the box with the HP All-in-One connected to the 1-LIN E port To set up the HP All-in-One to a computer wi th one phone port 1. Find the phone cord that [...]

7. (Optional) Con nect a phone to the oth er open phone port on the pa rallel splitter. 8. Now you need to d ecide how you want the HP All-in-One to answer calls, automatically o r manually: • If you set up the HP All-in-One to answer call s automatically , it answers all incoming call s and receives faxes. The HP Al l-in-One will not be abl e to[...]

RJ-11 ports on the back. D o not use a 2-line phone sp litter, a serial splitte r, or a parallel splitter whic h has two RJ-11 port s on the front and a plug on the back.) Figure 11-3 Ba ck view of the HP All-in-One 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel sp litter 4 Telephone (optional) 5 Answering machine 6 Compu[...]

6. Connect your answ ering machine to the other o pen phone port on the p arallel splitter. NOTE: If you do not conn ect your answering machine in this way, fax to nes from a sending fax machine might be recorded on your answering machine , and you migh t not be ab le to recei ve faxes with th e HP All-in-On e. 7. (Optional) If your answering machi[...]

RJ-11 ports on the back. D o not use a 2-line phone sp litter, a serial splitte r, or a parallel splitter whic h has two RJ-11 port s on the front and a plug on the back.) Figure 11-4 Ba ck view of the HP All-in-One 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel sp litter 4 Telephone (optional) 5 Computer with modem 6 Pho[...]

6. Connect your answ ering machine to the other o pen phone port on the p arallel splitter. NOTE: If you do not conn ect your answering machine in this way, fax to nes from a sending fax machine might be recorded on your answering machine , and you migh t not be ab le to recei ve faxes with th e HP All-in-On e. 7. (Optional) If your answering machi[...]

to the port l abeled 1-LINE on the back of t he HP All-in-One and to you r telephone wall jack, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in th e box with the H P All-in-One This special 2-wire phone cord is differen t from the more common 4-wire phone cords you might alre ady have in your office. C heck the end of the cor[...]

Try removing the split ter and connecting the H P All-in-One directly to th e telephone wall jack. Cause: You are no t using a proper grounded power outlet for the HP All-in-One. Solution: Try connecting t o another powe r outlet. The fax test fai led If you tried to run the fax test from your co mputer and the fax test failed t o run, the HP All-i[...]

and you experience p roblems faxing, contact HP Suppo rt. Go to www.hp.com/ support . If prompted, choose your c ountry/region, an d then click Contact HP for informatio n on calling for technica l support. Cause: The "Fax Connected to Acti ve Telephone Wall Jack" test failed. Solution: What to d o • Check the connecti on between the te[...]

Cause: The "Phone Cord Connec ted to Correc t Port on Fax" test fai led. Solution: Plug the phon e cord into the correct port. What to do 1. Using the ph one cord supplied in the b ox with the HP All-in-One, connect one end to your telephon e wall jack, then conne ct the other end to t he port labeled 1-LI NE on the back o f the HP All-in[...]

connected to the port labeled 1-LINE on the back of your HP All-in-One and the other end to y our telephon e wall jack, as sh own below. 1 Telephone wall jack 2 Phone cord supplied in the bo x with the HP All-in-One • Check the connecti on between the telep hone wall jack and the HP All-in-One to make sure the ph one cord is secure. Cause: The &q[...]

disconnect ever ything except the HP All-in-One from the phone line, and then ru n the test agai n. •I f t h e Fax Lin e Condition Test passes without the othe r equipment, then on e or more pieces of t he equipment is causing problem s; try adding them back one at a time and rerunning the test each time, until you i dentify which piece of equipm[...]

1-LINE on the ba ck of the HP All-in-One. For more inform ation, see Set up the HP All-in-One for faxing . 1 Telephone wall jack 2 Use the phone cord supplied in th e box with the H P All-in-One • If you are us ing a phone splitter, thi s can cause faxing problems . (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try r[...]

Solution: If you experi ence problems sending an d receiving faxes while using an Internet fax service , use a slower fax speed. You can do t his by changing the Fax Speed setting from Fast (the default) to Medium or Slow . To set the fax speed from the control pa nel 1. Press Setup . 2. Press 5 , and then press 7 . This selects Adva nced Fax Se tu[...]

Error code Error definition (223 Error Correction Mode ) 224 One or more received pages might not b e readable. 225-231 There is a feature incompatibility with the se nding fax machine. 232-234 (235-236 Error Correction Mode ) 237 The telephone connection was lost. 238 (239-241 Error Correction Mode ) The sending fax machine sent an unexpected comm[...]

Error code Error defi nition 332-337 (338-342 Error Correction Mode ) 343 The receiving fax machine sent an un expected communication. 344-348 (349-353 Error Correction Mode ) 354-355 The telephone connection was lost. 356-361 (362-366 Error Correction Mode ) The receiving fax machine prematurely en ded the session. 367-372 (373-377 Error Correctio[...]

Solution: Adju st the lightness a nd darkness of the co pies. To adjust the cop y contrast from the control panel 1. Make sure you have pape r loaded in the input tr ay. 2. Load you r original print side down on the righ t front corn er of the gl ass or print side up in the docume nt feeder tray. If you use the document feeder tray, place the pages[...]

Solution: Load the origin al on the glass or in the document feeder tray. • If you are lo ading your original on the glass, place it print side down on the right front corne r as shown below. To copy a photo, position the p hoto so that th e long edge of the ph oto is along the front edge of the glass. • If you are loadin g your original in the[...]

Solution: For in formation on clearing pap er jams, see Clear paper jams . Parts of the original d o not appear or are cut off Cause: The original is placed in correctly on the glass or in the document f eeder tray. Solution: Load th e original on the glass or in the docum ent feeder tray. • If you are load ing your original on th e glass, place [...]

Solution: If the image or text on your original fills the entire sheet wit h no margins, use the Fit to Page feature to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet. To resize a document from the contr ol panel 1. Make sure you have paper l oaded in the input t ray. 2. Load your origi nal print [...]

If you want to make a large copy of a small original, scan the original into the computer, resize the im age in the HP Scan Pro software, an d then print a copy of the enlarg ed image. Cause: The original is plac ed incorrectly on the gl ass. Solution: Load th e original print side down on the rig ht front corner of the gl ass as shown below. To co[...]

To clean th e lid backing 1. Turn off the H P All-in-One, unplug th e power cord, and raise the l id. NOTE: Depending how long the HP All-in-One is u nplugged, the date and time might be erased. You mi ght need to reset the date and time later, whe n you plug the pow er cord back in. 2. Clean the white document backing with a soft cloth or sponge s[...]

• If you are loadi ng your original in the docu ment feeder tray, pla ce the paper, with print side up, in t he tray as shown below. Place t he pages in the tray so that the top of the do cument goes in first . NOTE: Do not load photos in the docu ment feeder tray to copy. If you are copying a photo, pl ace it on the glass. Cause: The print cartr[...]

Solution: Use phot o paper to make bord erless copies. To make a borderless cop y of a photo from the control panel 1. Load 10 x 15 cm (4 x 6 inch) photo paper in t he input tray. 2. Load your origi nal photo print side dow n on the right front corner of the glass. Position the p hoto on the glass so the long edge of the pho to is along the front e[...]

3. Dry the glass with a dry, sof t, lint-free cloth to p revent spotting. 4. Turn on the HP All-in-One. To clean the lid b acking 1. Turn off the HP All-in-One, unplug the p ower cord, and raise the lid. NOTE: Depending how long t he HP All-in-One is unp lugged, the dat e and time might be erased. You might need to re set the date and time l ater, [...]

To resize a document from the contr ol panel 1. Make sure you have paper l oaded in the input t ray. 2. Load your origi nal print side down on the rig ht front corner of the glass or print side up in the docu ment feeder tray. If you use the document feeder tray, place the pages so t hat the top edge of the document goes in first. 3. In the Copy ar[...]

• Scanned image shows dotted lines instead of text • Text format is incorrect • Text is incorrect or missing • The scan featu re does not work Scan halts Cause: The computer system re sourc es migh t be low. Solution: Turn off the HP All-in -One and th en turn it ba ck on. Turn off the computer and then turn it ba ck on. If this does not wo[...]

Scan To menu does not appear Cause: The Scan To menu do es not appear if: • The software that came with the HP Al l-in-One was not installed or ne cessary parts of it are no t installed. • The HP All-in-One i s not connected to the comput er. • The comput er is turned off. • You closed the HP Di gital Imaging Monito r icon in the W indows s[...]

Solution: Load th e original print side down on the right front corne r of the glass. To load a n original on the scanner glas s 1. Remove all orig inals from the document fee der tray, and then lift t he lid on the HP All-in-One. 2. Load your origina l print side down on the right fron t corner of the glass. 3. Close the lid. Scanned ima ge is inc[...]

Solution: Make a black-and-whi te copy of the original and then scan the copy. Text format is incorrect Cause: The scan d ocument settings are incorrect. Solution: Some programs cannot handle frame d text formatting. Framed text is on e of the scan document set tings. It maintains co mplex l ayouts, such as multip le columns from a newslet ter, by [...]

3. Dry the backing with a dry, soft, lint-free cloth. CAUTION: Do not use pa per-based wipes, as these m ight scratch the backing. 4. If furt her cleaning is needed, re peat the previous st eps using isop ropyl (rubbing) alcohol, and wi pe the backing thoroughly with a damp clot h to remove any residual alcohol. CAUTION: Be careful not to spill alc[...]

• Paper messages • Power and connection mess ages • Print cartridge messa ges Device messa ges The followin g is a list of device-related error messages: • Automatic d ocument feeder failed to load • Automatic docum ent feeder is jammed • Fax receive failed • Fax send failed • Firmware revision mismatch • Mechanism error • Memor[...]

For more fax troub leshooting informa tion, see Fax troubleshooti ng . Firmware re vision mismatch Cause: The revision number of t he HP All-in-One firmware doe s not match the revision numbe r of the software. Solution: To fi nd support and warranty informa tion, go to the HP Web site at www.hp.com/support . If prompted, choose yo ur country/regio[...]

For more info rmation on cl earing pap er jams, see Clear pape r jams . To load full -size paper 1. Remove the o utput tray. 2. Slide the paper-w idth guide to it s outermost positi on. 3. Tap a stack of paper o n a flat surface to align t he edges, and then check t he paper for the fol lowing: • Make sure it is free of rips, dust, w rinkles, and[...]

4. Insert the stack of pa per into the input tray with t he short edge forward and the print side do wn. Slide the stack of paper fo rward until it stops. CAUTION: Make sure that the HP All-in-One is i dle and silent when you load paper into th e input tra y. If the HP All-in -One is se rvicing the prin t cartridge s or otherwi se engaged in a t as[...]

7. Flip the tray exten der up toward you. NOTE: When you use legal -size paper, le ave th e tray extender closed. To reprint faxes in memo ry from the control panel 1. Make sure you have paper l oaded in the input t ray. 2. Press Setup . 3. Press 6 , and then press 5 . This selects Tools and then se lects Reprint Faxes in Me mory . The faxes are pr[...]

Solution: Check to see if you typed t he correct folder and file name. File format not supported Cause: The HP All-in-One softw are did not recognize or support the file format of the image you are trying to open or save. If th e fil e extension indicates it is a support ed file type, the f ile might be corrupted. Solution: Ope n the file in anothe[...]

Solution: Empty the Trash on your Mac. You might also need to remove fi les from the hard drive. Dialed fax b usy Cause: The fax nu mber you attempted to call is busy. Solution: Wait and try to send the fax t o the number at a later time . Disconnected Cause: Several si tuations can cause the D isconnected error message to appear. • Your compute [...]

Solution: The HP All-in-On e alerts you to this situati on and send s the color fax as black and whit e instead. Paper messag es The following is a list of paper-related error messages: • Cannot load paper from in put tray • Ink is drying • Out of pape r • Paper jam, misfeed or blocked carriage • Paper mismatch • Wrong paper width Canno[...]

Paper jam, m isfeed or blocke d carriage Cause: Paper ha s jammed the HP All-in-One o r automatic document feeder. Solution: Clear the jam. For more information on cleari ng jams, see Clear paper jams . CAUTION: Trying to clear a paper jam fr om the front of the HP All-in-One can damage the print mechanism. Always access and cl ear paper jams throu[...]

Power and connection messages The followi ng is a list of power- and connection-related error messag es: • Communicat ion test failed • HP All-in-O ne not found • Improper shutd own • Two-way com munication lost Communication test failed Cause: The HP All-in-One is turn ed off. Solution: Look a t the display on the HP All-in-One . If the di[...]

Solution: If the HP Al l-in-One is not properly connect ed to the computer , communicat ion errors can occu r. Make sure the USB cable is sec urely connec ted to the HP All-in-On e and the computer, as show n below. Improper shutdow n Cause: The last time the HP All-in -One was used, it was not tu rned off properly. If the HP All-in-One is turned o[...]

Solution: If t he HP All-in-One is not prop erly connected to the compute r, communication errors can occu r. Make sure the USB cabl e is securely connected to the HP All- in-One and the computer, as sho wn below. Print cartrid ge messages The followi ng is a list of print cartridge error messages: • Low on in k • Need ali gnment or ali gnment [...]

Need alignment o r alignment failed Cause: The in correct type of paper is loade d in the input tray. Solution: If you have colore d paper loaded in the input tray when you align the print cartridges, the alignment fails. Lo ad unused plain white l etter or A4 paper into t he input tray, an d then try the alignmen t again. If the alignme nt fails a[...]

Solution: To fi nd support and warranty informa tion, go to the HP Web site at www.hp.com/support . If prompted, choose yo ur country/region, and then click Contact HP for information on calling for technical support. Cause: You installed ne w print cartridges wh ich might need al ignment. Solution: You must a lign the print cartri dges to ensure e[...]

covering the ink nozzles, care fully remove the tape from the print cart ridges. Do not touch the ink nozzl es or the copper-colored cont acts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: The pri nt cartridge is defective or not intended for use in this device. Solu[...]

Chapter 11 264 Troubleshooting[...]

12 Order supplies You can order HP products, such as recommen ded types of paper and print cartridges, online fr om the HP website. This section co ntains the follo wing topics: • Order paper or ot her media • Order print cartridges • Order other supp lies Order paper or other media To order HP papers a nd other supplies, such as HP Premium P[...]

Order other supplies To order other suppl ies, such as HP All-in-One software , a copy of the Setup Poster or other printed documentation, or other custom er-replaceable parts, call the pho ne number for your country/re gion. Country/region Number for ordering Asia Pacific (except for Jap an) 65 272 5300 Australia 1300 721 147 Europe +49 180 5 2902[...]

13 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. This section contains the following topics: • Warranty • Get support and other infor mation from the Internet • Before you call HP customer support • Access your serial number and service ID • Call in North America during warranty • Cal[...]

Before you call HP customer support Software programs from other compa nies might be included with the HP All-in-One. If you experience problems with any of those programs, you w ill re ceive the best technical assistance by calling the experts at that company. NOTE: This information does not apply to customer s in Japan. For information on service[...]

Call in North America during warranty Call 1-800-474-6836 (1- 800-HP invent) . U.S. and Canada p hone support is available in both English and Spanish languages 24 hours a da y, 7 days a w eek (days an d hours of support may change without notice). This service is free during the warranty p eriod. A fee may apply outside the warranty period. Call e[...]

Chapter 13 270 HP warranty and support[...]

HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see Pack the HP All-in-One . Prepare the HP All-in-One for shipment If after contacting HP Customer Support or return in g to the point of purchase, you are requested to send the HP All-in-One in for service, make su re you remove and keep the following item[...]

To remove prin t cartridges be fore ship ment 1. Turn on the HP All-in-One and wait until the print carriage is idle and silent. If the HP All-in-One will not turn on, skip this step and go to step 2. 2. Open the print cartridge door. 3. Remove the print cartridge s from their slots. NOTE: If the HP All-in-One does not turn on, you can unplug the p[...]

5. Retain the control panel facepla te. Do not return the control panel facep late with the HP All-in- One. CAUTION: The r eplacement HP All-in-One might not come with a control panel faceplate. Store your control panel faceplate in a safe place, and when the replacement HP All-in-One arrives, reattach your contr ol panel faceplate. You must a ttac[...]

Chapter 13 274 HP warranty and support[...]

14 Technical information The technical specifications and international r egula tory information for the HP All-in-One are provided in this section. • System requirements • Paper specifications • Print specifications • Copy specifications • Fax specifications • Scan specifications • Physical specifications • Power specifications •[...]

Recommended requirements • Windows 2000: Intel Pentium III or higher p rocessor, 256 MB RAM, 500 MB free ha rd disk space • Windows XP (32 -bit): Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard disk space • Windows XP x64: Intel Pentium III or higher pr ocessor, 256 MB RAM, 500 MB fre e hard disk space • Mac OS X (10.3.8[...]

Type Size Legal: 216 x 356 mm (8.5 x 14 inches) Envel opes U.S. #10: 105 x 241 mm (4.125 x 9.5 inches) U.S. #9: 98 x 225 mm (3.9 x 8.9 inches) A2: 111 x 146 mm (4.4 x 5.8 inches) DL: 110 x 220 mm (4.3 x 8.7 inches) C6: 114 x 162 mm (4.5 x 6.4 inches) Transparency film Letter: 216 x 279 mm (8.5 x 11 in ches) A4: 210 x 297 mm Premium photo paper 102 [...]

Copy specifications • Digital image processing • Up to 100 copies from original (varies by model) • Digital zoom: from 25 to 400% (varies by model) • Fit to page, pre-scan • Copy speeds vary according to the complexity of the docume nt Mode Type Scan resolution (dpi) 1 Best Black up to 600 x 1200 Color up to 600 x 1200 Normal Black up to [...]

• Color: 16-bit per RGB color, 48- bit total • Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches) Physical specifications • Height: 236 mm (9.29 inches) • Width: 456 mm (17.95 inch es) • Depth: 326 mm (12.83 inches) • Weight: 7.66 kg (16.9 pounds) Power specifications • Maximum power consumptio n: 40 W (average printing ) [...]

Protecti ng the environment Hewlett-Packard is committed to pr oviding qualit y products in an en vironmentally sou nd manner. This product has been designed with several attr ibutes to minimize impacts on our environment. For more information, visit HP’s Commi tment to the Environment w ebsite at: www.hp.com/hpinfo/globalcitizenship/environment/[...]

Regulatory notices The HP All-in-One meets product requiremen ts fr om regulatory agencies in your country/region. • Regulatory model identification number • Notice to users of the U.S. tele phone network: FCC re quirements • FCC statement • Note à l’attention des utilisateurs du réseau téléphonique cana dien/notice to users of the Ca[...]

This equipment includes automatic dialing capab ility. When programming and/or making test calls to emergency numbers: • Remain on the line and explain to the dispatcher the reason for the call. • Perform such activities in the off-peak hours , such as early morning or late evening. NOTE: The FCC hearing aid compatib ility rules fo r telephones[...]

Pour leur propre sécurité, les utilisateurs do ivent s’assurer que les prises électriques reliées à la terre de la source d’alimentation, des lignes té léphoniques et du circuit métallique d’alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette pré caution est particulièrement importante dans les zone s r[...]

Network compatibility de pends on customer select ed settings, which must b e reset to use the equipment on a telephone network in a country/reg io n other than where the product was purchase d. Contact the vendor or Hewlett-Packard Comp a ny if additional product support is necessary. This equipment has been certified by the manufa cturer in accor[...]

HP Officejet J5700 All-in-One ser ies declaration of conformity HP Officejet J5700 All-in-One seri es declaration of conformity 285[...]

Chapter 14 286 Technical information[...]

Index Symbols/Numerics 10 x 15 cm photo paper copy 74 load 66 specifications 276 4 x 6 inch photo paper copy 74 4 x 6 inch photo paper, load 66 A A4 paper, load 63 address book, set up 52 ADF (automatic document feeder) media sizes supported 58 ADSL. See DSL align print cartridges 128 alignment failed 261 print cartridges 261 answer ring pattern 32[...]

too dark 233 too light 233 troubleshooting 233 correct port test, fax 227 country/region, set 19 cover page, fax 100 credit card, fax using 93, 94 crop borderless copy is wrong 242 fails 254 custom-sized media guidelines 58 sizes supported 60 customer support contact 268 HP Quick Exchange Service (Japan) 271 North America 269 outside U.S. 269 seria[...]

schedule 96 send 91 send fails 249 send to multiple recipients 97 set up 23 settings 21, 45, 1 01 specifications 278 speed 23 speed dial 49, 92 test setup 47 tone or pulse dial 22 troubleshoot 181 voice mail, set up 34, 43, 45, 217 volume 22 fax problems blank pages 1 58, 194 blurry printouts 153 fax tones recorded 205 not printing 213 pages missin[...]

reprint faxes 106 save faxes 105 missing information from copy 236 text from scan 247 modem. See compute r modem monitor dialing 94 N no scan options error 255 normal copy quality 76 number of copies 74 O OCR soft ware 89 OK button 12 on button 13 one-touch speed dia l buttons 12 operating systems supported 275 order paper 265 print cartridges 265 [...]

R receive fax auto answer mode 45, 46 automatically 104 block numbers 109 forward calls 107 manually 104 polling 107 rings to answer 46 recycle HP All-in- One 280 print cartridges 280 redial fax 21 redial/pause 12 reduce fax 109 reduce/enlarge 13 reduce/enlarge copies custom size 80 resize to fit letter 81 resize to fit letter or A4 79 regulatory n[...]

edit entries 50 group entries 51 individual entries 49 one-touch buttons 12 print list 52, 113 send fax 91, 92 set up 49 start copy black 13 color 13 start fax black 12 color 12 stop copy 83 fax 114 print job 72 scan 86 subscriber identification code 48 symbols, enter 13 system requirements 275 T technical information copy specifications 278 enviro[...]

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© 200 7 Hew lett -P ackar d Development C ompan y , L.P . www .hp .com[...]