HP Color LaserJet 9500n manual

user guide hp hp color La serJet 9 5 00n color La serJet 9 5 00hdn http://www .hp.com copy r igh t © 2003 Hew lett-P ac k ard C ompan y prin ted in US A prin ted on at least 50% t otal r ecy cled f iber w ith at least 10% pos t-consumer paper hp color La serJet 9 5 00 ser ies user gui de Back C o ver -- 6" w ide x 4" high F r ont Co v er[...]

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hp color LaserJet 9500n and 9500hdn user guide[...]

Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 8 3714 U.S.A. Copyright Hew lett-P ackar d Company 2003 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, e xcept as allowed under the cop y right laws. The inf ormation contained in this d ocument is subject to change without no[...]

ENWW iii Contents 1 Finding informa tion Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Which guide to use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

http://www.hp.com/s upport/lj9500 iv Contents Rev. 1.0 3 What you can do Features for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Open the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

ENWW v 4 Improving print q uality What you can do to improve print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Setting the media size and type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Printing by type and size of media [...]

http://www.hp.com/s upport/lj9500 vi Contents Rev. 1.0 Four-color (CMYK) printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 CMYK Ink Set Emulation (PostScript only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Using media .[...]

ENWW vii 7 Supplies Checking supply levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Using the supplies status indicators on the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Using the supplies status pages . . . . . . . . . . .[...]

http://www.hp.com/s upport/lj9500 viii Contents Rev. 1.0 8 Service and su pport Warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Service during and after the warranty period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

ENWW ix Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Declaration of Conformity . . . . . . . . . . . .[...]

http://www.hp.com/s upport/lj9500 x Contents Rev. 1.0[...]

ENWW Introd uction 11 Finding inf or mation 1 Intr oduction Hewlett-P ackard off ers a v ar iety of wa ys to obtain inf ormation about this printer . This guide (user guide) This guide is a quick-ref erence document that provides inf ormation that is useful when y ou are at the printer . It also includes information about some useful things that y [...]

http://www.hp.com/s upport/lj9500 12 Chapter 1 – Finding information Rev. 1.0 Which guide to us e The f ollowing ta b le sho ws which guide you should use when searching f or diff erent kinds of inf ormation. To p i c User guide (this guide) User reference guide Color printing X X Control panel X X Customer support information X X F onts X P aper[...]

ENWW Obtaining a user reference guide 13 1 Obtaining a user reference guide Y ou can obta in a cop y of the online user ref erence guide from the follo wing sources: • The online user ref erence guide is on the CD-R OM that came with t he printer . Contact y our compan y ’ s administrator f or information about how to acquire it. • The online[...]

http://www.hp.com/s upport/lj9500 14 Chapter 1 – Finding information Rev. 1.0 At the computer Micr osoft® Windo ws® Each printer driver has conte xt-sensitive help screens tha t can be activ ated from the Help b utton, t he F1 ke y , or the question mark symbol in the upper-right corner in the printer driv er (depending o n the Windo ws operati[...]

ENWW 15 Using the control panel 2 This chapter contains the f ollo wing inf ormation: • “ Control panel f eatures ” on p age 16 • “ Interpreting control panel lights ” on page 17 • “ Using control panel men us ” on page 18 • “ Gaining access to Hel p ” on page 20[...]

http://www.hp.com/s upport/lj9500 16 Chapter 2 – Using the control panel Rev. 1.0 Contr ol panel f eatures The control panel includes three light -emit ting diode (LED) indicator l i ght s; f our navigation buttons; a ( H ELP ) but ton; a P AUSE /R ESUME but to n; a C ANCEL J OB button; a nu meric ke ypad; and a grap hical displa y that shows up [...]

ENWW Interpreting control panel lights 17 2 Interpreting contr ol panel lights Light State Indication Ready Off The printer is off or offline, or has e xperienced an error. On The printer is ready to print. Blinking The printer is going offline; please w ait. Data Off The printer has no data to print. On The printer has data to print, but is not re[...]

http://www.hp.com/s upport/lj9500 18 Chapter 2 – Using the control panel Rev. 1.0 Using contr ol panel men us The control panel menu map sh o ws the menus that all users use while protect i ng t he menus that only administra tors use. Users typically use th e fir st th re e menus on th e list : R ETRIEVE JOB , INFORMATION , and PAPER HANDLING . A[...]

ENWW Using control panel menus 19 2 F rom the control pan el, you can print a menu map that sh ows the la y out and current settings of the contro l panel menu items. Addit ional menu items can appear in the control pan el, depending on the option s t hat are currently installed in the printer . Note Y ou can perf or m most routine printing tasks f[...]

http://www.hp.com/s upport/lj9500 20 Chapter 2 – Using the control panel Rev. 1.0 selection on t he displa y , indicating that it is now the def ault. 5 At any time , use ( B ACK b utton) to back up one lev el in the m enu tree or to clear a numeri c value. 6 Press P AUSE /R ESUME to close the menu. Gaining access to Help The ( H ELP button ) on [...]

ENWW Features for users 21 What y ou can do 3 Features f or user s Y ou can use y our printer to do some interesting things. This section describes the w ays t hat you can use th e printer f eatures: Note If you are an ad ministrator , some useful f eat ures are a vai lable t o y ou. See “ Features f or administr ators ” on page 44. Feature Loc[...]

http://www.hp.com/s upport/lj9500 22 Chapter 3 – What you can do Rev. 1.0 Open the printer driver Note Printer-driver settings o v erride control panel settings . Softw are application setting s o v erride both printer-driver sett ings and control p anel settings . Changing the settings f or a print job If y ou want print settings to be used only[...]

ENWW Features for users 23 3 Changing default settings Note Printer-driver settings o v erride control panel settings . Softw are application setting s o v erride both printer- driver sett ing s and control panel settings . If you w ant printing settings to be used in all of the softw are applicatio ns that you use on the co mputer , change the def[...]

http://www.hp.com/s upport/lj9500 24 Chapter 3 – What you can do Rev. 1.0 T o change default se ttings in Windo ws 2000 and Windo ws XP 1 Click the Start button, point to Se ttings , and then clic k Printers (Windo ws 2000) or Printe rs and Fa xes (Windows XP). 2 Right-clic k the HP color LaserJet 9500 se ries printer icon, and then click Printin[...]

ENWW Features for users 25 3 T o duplex in Windows (all versions) 1 Open the printer driver . (See “ Open the printer driver ” on pa ge 22.) 2 On the Finishing tab, select Print on Both Sides . 3 Click OK . Note The preceding procedu res change the printer ’ s settings f or a print job . T o change the printer ’ s default settings , see “[...]

http://www.hp.com/s upport/lj9500 26 Chapter 3 – What you can do Rev. 1.0 T o create a stored jo b 1 Open the printer driver . (See “ Open the printer driver ” on pa ge 22.) 2 Click the Destination tab . 3 Under Destination Features , click Settings or Options . 4 Select Stored Job . 5 T ype the user name and job name. The job does not print [...]

ENWW Features for users 27 3 T o delete a stored j ob Jobs that are st ored on the printer hard -disk accessory can be deleted at the control panel. 1 Press to open the menus. 2 Use or to scroll to RETRIEVE JOB , and the n press . 3 Use or to scroll to the user name, and then press . 4 Use or to scroll to yo ur job name, and then press . 5 Use or t[...]

http://www.hp.com/s upport/lj9500 28 Chapter 3 – What you can do Rev. 1.0 T o print a booklet in Windo ws 1 Open the printer driver . (See “ Open the printer driver ” on pa ge 22.) 2 On the Finishing tab, select Print on Both Sides . 3 Select Flip Pages Up , if necessar y . 4 Select the booklet la y out from the Booklet P rinting drop-do wn l[...]

ENWW Features for users 29 3 Staple y our documents Note Stapling a document requires the m ultifunction fini sher accessory (C8088A) or the 3,000-sh eet stapler/stac ker ( C8085A). T o selec t the staple r in Windows Note The follo wing procedure ch anges the printer ’ s settings for a print job . 1 Open the printer driver . (See “ Open the pr[...]

http://www.hp.com/s upport/lj9500 30 Chapter 3 – What you can do Rev. 1.0 4 Use or to scroll to STAPLE , and th en press . 5 Use or to scroll to the output bin or de vice y ou want, and th en press . An aster isk ( * ) appea rs ne xt to your selection. 6 Press P AUSE /R ESUME to close the menus. Use the HP F ast Infrared Receiver to print The opt[...]

ENWW Features for users 31 3 Setting up to print in Windows Bef ore launching the Inf raRed Drive r , complete the follo wing steps: 1 Click the Start button, point to Se ttings , and then clic k Printers . 2 Select the HP LaserJet 9500n or 9500hdn as y our def ault printer . 3 While in the same Printer s folder , click Properties , and then clic k[...]

http://www.hp.com/s upport/lj9500 32 Chapter 3 – What you can do Rev. 1.0 5 T ype a name and location f or the desktop printer ico n and click OK . Note Once the icon is on the desktop (or sav ed else wher e), printer options need to be manuall y configured. This step is essentially th e same as selecting Configure after setting up a printer in t[...]

ENWW Features for users 33 3 If the connection is interrupted bef ore your print job is complete, the option al HP Fast InfraRed Receiv er status indicator turns off. Y ou hav e up to 40 seconds to corr ect the interruption and co ntinue the job . If the co nnection is resumed within this time, t he status indica tor lights up again. Note The conne[...]

http://www.hp.com/s upport/lj9500 34 Chapter 3 – What you can do Rev. 1.0 Print co vers or a diff erent first pa ge Use the f ollo wing procedure t o print the first page o f a docu ment on a medi a type that is diff erent from the remainder of the document (f or e x ample, to print the fi rst page of a document on let te rhead paper and the rema[...]

ENWW Features for users 35 3 T o print a co ver or diff erent fir st pa ge in Window s 2000 and Windo ws XP 1 Open the printer driver . (See “ Open the printer driver ” on pa ge 22.) 2 On the Paper/Quality tab, select Use D ifferent Paper . First P age , Other P ages , and Bac k Cove r become av ailab le (are n ot dimmed). 3 Select First P age [...]

http://www.hp.com/s upport/lj9500 36 Chapter 3 – What you can do Rev. 1.0 Create the effect of a full-b leed image The printer cannot print to the ed ge of print media. Use the f ollowing procedure to print the image t o a larger-siz e page , and then trim the page to create t he eff ect of a full-b leed image . T o create the eff ect of a fu ll-[...]

ENWW Features for users 37 3 Print special documents The table be lo w lists a v ariety of documents and the media suggested f or each. The printer supports the media types fully . Note that the list belo w pro vides only sugge stions; in most cases other supported media can be used. Note Set the type at the contro l pane l when y ou load the tr a [...]

http://www.hp.com/s upport/lj9500 38 Chapter 3 – What you can do Rev. 1.0 Catalog HP High Gloss Laser P aper letter (Q2419A) 11 by 17 (tab loid) (Q242 0A) A4 (Q2421A) A3 (Q2422A) 120 g/m 2 (32-lb bond) , 200 sheets, high-gloss finish coating on both sides HP HEAVY GLOSSY Char t HP Premium Choice LaserJet P aper letter (HPU1132) 11 by 17 (tab loid[...]

ENWW Features for users 39 3 Correspondence HP La serJet P aper letter (HPJ1124) 3-hole prepunch ed (HPJ113H) legal (HPJ1424) 11 by 17 (tab loid) (HPJ1724 ) A4 (Europe) (CHP310) 90 g/m 2 (24-lb bo nd), 500 sheets , matte finish on both si des PLAIN Cov er HP Premium Co ver P aper letter (Q2413A) A4 (Q2414A) Q2413A and Q2414A: 200 g/m 2 (75-lb co v [...]

http://www.hp.com/s upport/lj9500 40 Chapter 3 – What you can do Rev. 1.0 Handout, proposal, sales brief, fly er, and color image HP Soft Gloss Laser P aper letter (C4179A) A4 (C4179B) letter (Q2415A) 11 by 17 (tab loid) (Q241 6A) A4 (Q2417A) A3 (Q2418A) C4179A and C4179 B: 120 g/m 2 (32-lb bond) , 200 sheets, satin finish coating on both sides Q[...]

ENWW Features for users 41 3 Newsletter HP Color Laser P aper letter (HPL245R) 11 by 17 (tab loid) (HPL24 17) letter (HPL285R) 11 by 17 (tab loid) (HPL28 17) HPL245R and HPL2417: 90 g/m 2 (24-lb bo nd), 500 sheets , matte finish on both si des HPL285R and HPL2817: 105 g/m 2 (28-lb bond) , 500 sheets, matte finish on both si des PLAIN Photogr aph/ i[...]

http://www.hp.com/s upport/lj9500 42 Chapter 3 – What you can do Rev. 1.0 Repor t HP LaserJet P aper letter (HPJ1124) 3-hole prepunch ed (HPJ113H) legal (HPJ1424) 11 by 17 (tab loid) (HPJ1724 ) A4 (Europe) (CHP310) 90 g/m 2 (24-lb bo nd), 500 sheets , matte finish on both si des PLAIN Restaurant men u HP T ough P aper letter (Q1298A) A4 (Q1298B) [...]

ENWW Features for users 43 3 T ransparency HP Color LaserJet T ransparencie s letter (C2934A) A4 (C2936A) 0.127 mm (5 mils) thic k, 50 sh eets TRANSPARENCY User ma nual HP LaserJet P aper letter (HPJ1124) 3-hole prepunch ed (HPJ113H) legal (HPJ1424) 11 by 17 (tab loid) (HPJ1724 ) A4 (Europe) (CHP310) 90 g/m 2 (24-lb bo nd), 500 sheets , matte finis[...]

http://www.hp.com/s upport/lj9500 44 Chapter 3 – What you can do Rev. 1.0 Features f or administrator s Manage the printer remotely Use the embedded W eb server (EWS) and HP W eb Jetadmin to manage the printer remotely instead of from the printer control panel. Embedded W eb server T o gain access to the embedded W eb server 1 In a supported Web [...]

ENWW Features for administrators 45 3 Ta b What you can do Settings tab • Configure the printer . • Set up to receiv e e-mail al erts. • Set a pass word f or access to the setti ngs and to networking. • Determine the language f or the embedded W eb server . Tip The Settings tab can be pass w ord protected . If this printer is netw orked, al[...]

http://www.hp.com/s upport/lj9500 46 Chapter 3 – What you can do Rev. 1.0 HP W eb Jetadmin A driver management and conf iguration p lug-in is a v ailab le f or the HP Web Jetadmin softw are. Y ou can use the plug-in t o configure the printer drivers bef ore installation and deplo yment. This method f or managing and cont roll ing printer drivers [...]

ENWW Features for administrators 47 3 Manage page usage Y ou can print a Usage Inf ormation page from t he control panel to monitor page usag e b y depa r tment. This can b e used f or cost accounting. Note This item is av ailable only if a hard disk is installed. T o print a Usage pa ge 1 Press to open the menus. 2 Use or to scroll to the INFORMAT[...]

http://www.hp.com/s upport/lj9500 48 Chapter 3 – What you can do Rev. 1.0[...]

ENWW 49 Impro ving print quality 4 This chapter contains the f ollo wing inf ormation: • “ What y ou ca n do to improv e pr int quality ” on page 50 • “ Solving print-quality issues ” on page 70[...]

http://www.hp.com/s upport/lj9500 50 Chapter 4 – Improving print quality Rev. 1.0 What y o u can do to impr o ve print quality T ask More inf ormation • Make sure tha t the supplies are installed correctly . See the f ollo wing sections: • “ Replacing t he print cartridges ” on page 180 • “ Replacing t he ima ge drums ” on page 183 [...]

ENWW What you can do to improve pr int quality 51 4 • Make su re th at th e media type a nd si z e f or the tra y a r e se t correctly in th e control panel f or the media that yo u are using. See “ Setting th e media siz e and type ” on p age 52. • Print by medi a type and siz e from the printer driver . See “ Printing by type and siz e [...]

http://www.hp.com/s upport/lj9500 52 Chapter 4 – Improving print quality Rev. 1.0 Setting the media size and type Whene v er y ou open and close an input tr a y , you ha v e the o pportunity to set th e t ype a nd si z e f or the media in that tr a y . The printer automatically ch anges its internal settings to produce the best print qualit y f o[...]

ENWW What you can do to improve pr int quality 53 4 4 Use or to scroll to the media siz e you w ant, and then press . 5 The media type is set to Plain b y def ault. If y ou wan t to change this setting, use or to scroll to TRAY 1 TYPE , and then press . Use or to scroll to the media type you w ant, and then press . For more inf or mation about medi[...]

http://www.hp.com/s upport/lj9500 54 Chapter 4 – Improving print quality Rev. 1.0 Configuring the tra ys f or cust om-s ize media Custom media sizes are siz es that do not conf orm to those marked in the input tr a ys and that are not listed in the contro l panel menus o r in the printer driv er . Note For tray 1. When using custom-siz e media, s[...]

ENWW What you can do to improve pr int quality 55 4 Note When a custom siz e is set f or a tra y , it is retained until the cust om/standard s witch in the tr a y is mo v ed bac k to Standard. F ront of tr a ys Standard size markers tray 1 trays 2 and 3 tray 4 Y direction X direction Y direction X direction Y direction X direction Standard size mar[...]

http://www.hp.com/s upport/lj9500 56 Chapter 4 – Improving print quality Rev. 1.0 T o set a custom media size and type for tra y 1 1 Press to open the menus. 2 Use or to scroll to PAPER HANDLING , and then press . 3 Use or to scroll to TRAY 1 SIZE , and then press . 4 Use or to scroll to CUSTOM , and then press . 5 The message UNIT OF MEASURE = a[...]

ENWW What you can do to improve pr int quality 57 4 9 The media type is set to Plain b y def ault. If y ou wan t to change this setting, use or to scroll to TRAY 1 TYPE , and then press . Use or to scroll to the media type you w ant, and then press . Fo r more inf ormation about media types , see “ Supported types of media ” on page 86. 10 Pres[...]

http://www.hp.com/s upport/lj9500 58 Chapter 4 – Improving print quality Rev. 1.0 7 The message X DIMENSION = appears , with 11.7 in ches (or 297 millime ters) selected b y def ault. Use the numeric ke ypad to ty pe the X dimension measurement of y our media, and then press . Note The X dimension is the length of the pag e side that is perpendicu[...]

ENWW What you can do to improve pr int quality 59 4 Printing b y type and size of media Y ou can configure the printer to select media b y Ty p e (such as plain, glossy , or letterhead) and Size (such as letter or A4), rather than b y Sour ce (a tra y). Benefits of printing b y type and size of media Printing by type or siz e means that y ou want t[...]

http://www.hp.com/s upport/lj9500 60 Chapter 4 – Improving print quality Rev. 1.0 4 Do one of the f ollo wing: • T o allow the printer to print automatical ly from tra y 1, if it is loade d: Set TRAY 1 SIZE=ANY SIZE and TRAY 1 TYPE=ANY TYPE (comparable to Fir st mode ). • T o print by type and siz e from tr a y 1, b ut to ha v e the printer p[...]

ENWW What you can do to improve pr int quality 61 4 Calibrating the printer Calibration of t he printer helps to ensure consistently good print quality . T o calibra te the printer 1 Press to open the menus. 2 Use or to scroll to CONFIGURE DEVICE , and then press . 3 Use or to scroll to PRINT QUALITY , and then press . 4 Press . 5 Use or to scroll [...]

http://www.hp.com/s upport/lj9500 62 Chapter 4 – Improving print quality Rev. 1.0 Using the Print Quality T roub leshooting P ages The Print Quality T roubleshooting P ages help diagnose many print-quality prob lems that are relat ed to a damaged part or a part icular component. Fo llow the diagn ost ic procedure on the first page of the Print Qu[...]

ENWW What you can do to improve pr int quality 63 4 Cleaning the post char ger Clean the post charger on the tr ansf er belt if light streaks app ear in halftone areas . To clean the po st charger 1 Open the upp er-right door. 2 Locate the blue handle of t he post charger cleaner on the front left of the image transfer belt. 3 Gently slide the post[...]

http://www.hp.com/s upport/lj9500 64 Chapter 4 – Improving print quality Rev. 1.0 4 Slide the cleaner to the left, back into place. 5 Repeat steps 3 and 4 to clean the post charger a second time. 6 Close the upper-right door. If the door does not close, make sure that the blue handle of the post charger cleaner is positioned at the far left of th[...]

ENWW What you can do to improve pr int quality 65 4 Setting registration Use the registratio n fea ture to center the image on a page and to align the front and bac k images. Because imag e placement v aries slightly for each input tra y , the f ollo wing alignment procedu re might need to be perf ormed for each t r a y . Note The test page prints [...]

http://www.hp.com/s upport/lj9500 66 Chapter 4 – Improving print quality Rev. 1.0 Cleaning the fuser input area Occasionally , toner and paper dust collects in the fuser in put and ca n aff ect print quality . Use the f ollo wing procedure t o clean the fuser inpu t. To clean the f use r input area 1 Open the fr ont doors of the printer, an d the[...]

ENWW What you can do to improve pr int quality 67 4 3 Remove the green tongs and blue brush th at ar e mounted on the inside of the right f ront door. 4 Slide the open end of the brush onto the tongs until it snaps into place. 5 Hold the tongs so that the br ush is at a 45-degr ee angl e and align t he brush with the transfer-rol ler slot. Insert t[...]

http://www.hp.com/s upport/lj9500 68 Chapter 4 – Improving print quality Rev. 1.0 6 Slide the brush into the tr ansfer-roller slot until it stops, and then slide the brush toward you until the brush is almost out of the transfer-roll er slot . CAUTION Do not pull u p or sideways on t he brush. Push and pull the b rush straight into and out of the[...]

ENWW What you can do to improve pr int quality 69 4 11 Swing the green lever up, and th en close the front door s. Note If the lever does not move fr eely, make sure t hat the tran sfer roller is pushed into the printer complete ly. 11[...]

http://www.hp.com/s upport/lj9500 70 Chapter 4 – Improving print quality Rev. 1.0 Solving print-quality issues Print-quality prob lems sometimes occur or repeat in a direction par allel to the direction in which the media mo v es through the printer (f eed direction ) . L etter- or A4-siz ed media are normally oriented in the tra ys so that their[...]

ENWW Solving print-quality issues 71 4 Solving persistent print-quality pr oblems If you ha v e completed all of the steps liste d under “ Print-quality procedures ” on page 70 and the print-quality probl em persists, f ollow these steps: 1 Use the f ollowing print- quality-def ect ch ar t to identify y our print-quality def ect. 2 Go to the pa[...]

http://www.hp.com/s upport/lj9500 72 Chapter 4 – Improving print quality Rev. 1.0 Print-quality-defect c hart Use the e xamples in the print-quality- def ect chart to determine which print-quality probl em y ou are e xperiencing, and then see the corresponding pages to find inf or mation that can help y ou troub leshoot the prob lem. F or the lat[...]

ENWW Solving print-quality issues 73 4 Horizontal lines or streaks • Make su re that the operation and location requi remen ts of th e printer are met. • Print the Print Quality T roubleshoot ing P ages (see “ T o print the Pr int Quality T roubleshooti ng P ages ” on page 62) and fo llow the diagno sti c pro c ed ur e listed on the first p[...]

http://www.hp.com/s upport/lj9500 74 Chapter 4 – Improving print quality Rev. 1.0 Color fade in a ll colors • Make su re that the operation and location requi remen ts of th e printer are met. • Clean the post charger . • Calibrate the printe r . • Make sure that the follo wing supplies are seat e d correc tly: – image tra nsfer belt ?[...]

ENWW Solving print-quality issues 75 4 Smeared toner • Make su re to use suppo r ted media. • Make sure that the follo wing supplies are seat e d correc tly: – image drums – image tra nsfer belt – transf er cleane r • Clean the image tr ansf er belt. White areas (dropouts) on page • Make sur e that the oper ation and locat ion require[...]

http://www.hp.com/s upport/lj9500 76 Chapter 4 – Improving print quality Rev. 1.0 Media damage (wrinkles, curl, creases, tear s) • Make su re that the operation and location requi remen ts of th e printer are met. • Make su re to use suppo r ted media. • Make sure that the medi a is loaded correctly . • Make sure that t he media typ e and[...]

ENWW Solving print-quality issues 77 4 Skewed, stretc hed, or off-center page • Make su re that the operation and location requi remen ts of th e printer are met. • Make su re to use suppo r ted media. • Make sure that the medi a is loaded correctly . • F or prob lems wit h page sk ew , turn over the stack o f m ed ia an d r ot ate the stac[...]

http://www.hp.com/s upport/lj9500 78 Chapter 4 – Improving print quality Rev. 1.0[...]

ENWW Managing color 79 Using color and media 5 Managing color Setting color options to A utomatic in the printer driver typically produces the best possib le print quality f or color documents . How e v er , in some cases yo u might w ant to print a color document in gr a yscale (b lac k and whit e) or change on e of the printer ’ s c olor option[...]

http://www.hp.com/s upport/lj9500 80 Chapter 5 – Using color and media Rev. 1.0 A utomatic or man ual color adjustment The A utomatic color adjustment option optimiz es the neutr a l-gra y color treatment, halftones, and edge enha ncement s used f or each el ement in a d ocument. F or more in f ormation, see your printer driver on line Help . Not[...]

ENWW Managing color 81 5 • The Detail halftone opt ion is opt imized f or the best repr oduction of images , graphics , and large , solid-filled print areas. I t also enh ances photogr a phs by smoot hing out fine color gr adations . Choose this opt ion when the color fidelity of large obj ect s is the top priority . Note Some applications con ve[...]

http://www.hp.com/s upport/lj9500 82 Chapter 5 – Using color and media Rev. 1.0 Edge Cont r ol The Edge Control setting determines how e dges are rendered. E dge contr ol has tw o compone nts: adaptiv e ha lftoning an d trapping. Ad aptiv e half toning increases edge sharpness. T rapping reduces the eff ect of color-plane misregistr ation by ov e[...]

ENWW Matching colors 83 5 Matching colo rs The process of matching printer output color to y our computer screen is qui te comple x because printers and computer monitors use diff erent met hods to produce color . Monitors displa y colors b y light pix els using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan ,[...]

http://www.hp.com/s upport/lj9500 84 Chapter 5 – Using color and media Rev. 1.0 PA N T O N E ® * color matc hing PA N T O N E ® * has multiple color matching systems. P ANTONE ® * Mat ching System is very popular and uses solid inks to generate a wide r ange of color h ues and tin ts. See http://www .hp.com f or details about h ow to use P ANT[...]

ENWW Four-color (CMYK) printing 85 5 Four -color (CMYK) printing Cyan, magent a, yello w , and blac k (CMYK) are the inks that a printing press uses. The pro ce ss is often called f our -color printing. CMYK data files are typically used b y and originate from gr a phic ar ts (printing and publi shing) en vironments . CMYK Ink Set Em ulation (P ost[...]

http://www.hp.com/s upport/lj9500 86 Chapter 5 – Using color and media Rev. 1.0 Using media Suppor ted types of media Y ou can select the f ollowing types of media at the contro l panel and in t he printer drive r: The media types listed in the tab les in the f ollo wing secti ons hav e met these criteria: • They ha v e been tested in this prin[...]

ENWW Using media 87 5 The product numbers f or media are listed in par ent heses after the media siz es . Use these prod uct n umbers when ordering media. All HP-brand med ia are av ailab le at http://www .hpsh opping.com or from your local office supplies retailer . Recommended media Note Set the type at the control panel when y ou load the tr a y[...]

http://www.hp.com/s upport/lj9500 88 Chapter 5 – Using color and media Rev. 1.0 HP Color Laser P aper 105 g/m 2 (28-lb bond) letter (HPL 285R) 11 by 17 (tab loid) (H PL2817) PLAIN 105 g/m 2 (28-l b bond), 500 shee ts, smoo th matte finish on both sides , 96 bright Use f or: newsletters a nd color docume nts HP Soft Gloss Laser P aper letter (C41 [...]

ENWW Using media 89 5 HP Premium Choice Las erJet Pap e r letter (HPU11 32) 11 by 17 (tab loid) (H PU1732) A4 (CHP410) A4 (Asia) (Q2397 A) A3 (Asia) (Q2396 A) HEAVY 106-163 G/M2 120 g/m 2 (32- lb b on d) , 500 sh ee ts (250 sh eet s f or 11 by 17), m atte f i ni sh on b oth sides, 98 bright Use f or: proposals and charts HP Premium Choice Las erJet[...]

http://www.hp.com/s upport/lj9500 90 Chapter 5 – Using color and media Rev. 1.0 HP T ough Paper letter (Q1298 A) A4 (Q1298B) TOUGH PAPER 0.127 mm (5 mils) t hick (ap pro ximately 44 -lb bond equ iv alent), 50 sheet s, satin finish coating on both sides , w aterproof, t earproof Use f or: signs, maps , restaur ant men us, w aterproof documents , a[...]

ENWW Using media 91 5 Supported media sizes for input and output Note For more inf or mation about one of the optional HP output de vices, see the user guide that came with the device . Tr a y o r B i n Capacity Media W eight T ray1 up to 100 sheets (10 mm total height, 5 mm tota l height f or media that i s 176 g/m 2 [47-lb bond] or hea vier) • [...]

http://www.hp.com/s upport/lj9500 92 Chapter 5 – Using color and media Rev. 1.0 T rays 2 and 3 up to 500 sheets • stand ar d siz es: letter , legal, e x ecutiv e , ISO A3, ISO A4, ISO A5, JIS B4, J IS B5, 11 b y 17 • custom sizes: minimum : 148 by 210 mm (5.8 b y 8.2 inches ) maximu m: 297 b y 432 mm (11.7 b y 17 inches) 64 to 200 g / m 2 (17[...]

ENWW Using media 93 5 Left bin up to 10 transparen cies up to 100 shee ts of 75 g/m 2 (20-lb bond) o r the equivalent height o f heavier-weight media • standard siz e s: letter , legal, e x ecutiv e , ISO A3, ISO A4, ISO A5, 11 x 17, JIS B5, JIS B4, JP ostD , Monarch, 8K, 16 K • custom sizes: all 64 to 220 g / m 2 (17- to 58 -lb bond) Duplex er[...]

http://www.hp.com/s upport/lj9500 94 Chapter 5 – Using color and media Rev. 1.0 Optional 3,000 -sheet stapler/stack er up to 3,000 sheets sta ck ed (up to 50 sheets stapled) • standard siz es f or f ace-do wn bin: letter , legal, e x ecutiv e , ISO A3, ISO A4, ISO A5, 11 x 17, JIS B5, JIS B4, 8K, 1 6K standard siz es f or f ace-up b in: letter [...]

ENWW Using media 95 5 Orienting media Orient media types and siz es according to the tr a y from wh ich the medi a will be printed and according to whet her the media will be duple x ed (printed on both sides). Kno wing whether the media will be duple xed is especially important when pr inting on letterhead, single-side glossy , or preprinted media[...]

http://www.hp.com/s upport/lj9500 96 Chapter 5 – Using color and media Rev. 1.0 Standard ( s uch as letter a nd A4) and cust om sizes, long edge t o 306 mm (12 inches) (weights up to 220 g/m 2 ) (58-lb bond). Standard si zes that commonly us e this orientation are lette r and A4. 1 Y es Long edge to war d the print er; top of page toward the rear[...]

ENWW Using media 97 5 Standard ( s uch as letter a nd A4) and cust om sizes, long or shor t edges between 210 mm (8.2 inches) and 297 mm (11.7 inches) (weights to 200 g/m 2 ) (5 3-lb bond) . 2, 3, or 4 No T op of page to war d the rear of the tra y; side to be pri nted facing down. Standard ( s uch as letter a nd A4) and cust om sizes, long or shor[...]

http://www.hp.com/s upport/lj9500 98 Chapter 5 – Using color and media Rev. 1.0 Standard ( s uch as legal an d A3) and custom sizes, long edge be tween 210 mm (8.2 inches) and 432 mm (17 inches) , short edge betw een 148 mm (5.8 inches) and 210 mm ( 8.2 inches) (weight s to 200 g /m 2 ) (53-lb bond). Note: Print in this orientatio n when printing[...]

ENWW Using media 99 5 Prepunched lett er or A4 (wei ghts to 200 g/m 2 ) (53-lb bond). Note: If you are usin g pr ep un ched me dia that is also preprinted, set the type to PREPRINTE D . 2, 3, or 4 No Long edge with holes toward the right side of the tra y; to p of page toward the front of the tra y; side to be printed facing down. Prepunched lett e[...]

http://www.hp.com/s upport/lj9500 100 Chapter 5 – Using color and media Rev. 1.0 Labels (le tter- or A4-si ze sheet s) or transpar encies. Tr a y 1 only No (Nev er duple x) Long edge to war d the print er; top of page toward the rear of the printer; side to be print ed facing up. Env elopes T ray 1 only No (Nev er duple x) Short edge towar d the [...]

ENWW 101 Solving prob lems 6 Y ou can find the f ollo wing topics in th is chapte r: • “ Clearing jams ” on page 102 • “ Interpreting the lights on the accessories ” on page 140 • “ Solving printer configur ation issues ” on page 141 • “ Interpreting control panel messages ” on page 143[...]

http://www.hp.com/s upport/lj9500 102 Chapter 6 – Solving problems Rev. 1.0 Clearing jams If a jam message appears on the printer control panel, loo k f or media in the lo cations that ar e indicated on the co ntrol panel displa y . Y ou might need to look for media in locations ot her than those that are indicated in th e media jam message. Afte[...]

ENWW Clearing jams 103 6 Jam-clearing locations top output bin upper right door tra y 1 lower right door vertical transf er door tray 4 (not av ailable for the HP color LaserJet 9500n ) tray 2 lowe r left doo r duple x er (inside the pr inter) upper left door front doors and print car tri dge area tra y 3[...]

http://www.hp.com/s upport/lj9500 104 Chapter 6 – Solving problems Rev. 1.0 Solving repeated jams F ol lowing these st eps if jams are a recu rring prob lem. 1 Check the media sp ecifications. If media is outside of the recommended specificati ons , prob lems can occur . 2 Make su re that media is correctly loade d in the tra ys and that all of t[...]

ENWW Clearing jams 105 6 Clearing jams from the input-tray areas Jam in tray 1 Follow these directions to clear jams in tray 1. 1 Remove all of t he media loaded in tray 1. 2 Pull the media toward you and out of tra y 1. Make sure that you have removed any pieces of torn media. 3 Open and close the upper righ t door to reset the printer. 4 Load med[...]

http://www.hp.com/s upport/lj9500 106 Chapter 6 – Solving problems Rev. 1.0 Jam in tray 2 or tray 3 Follow these di rections to clear ja ms in tray 2 or tray 3. 1 Open the tray until i t stops. If you hear t he sound of media t earing, st op and look for the jammed media. Make sure to check the upper right si de of the cavity behind the tray. To [...]

ENWW Clearing jams 107 6 Jam in tray 4 Follow these directions to clear jams in tray 4. 1 Open tray 4. If you hear the sound of media tear ing, stop and look for the jammed media. Make sure to check the upper right side of the cavity b ehind the tray. To minimize tearing, remove the jammed media by pulling it to the left. 2 Remove any jammed media [...]

http://www.hp.com/s upport/lj9500 108 Chapter 6 – Solving problems Rev. 1.0 6 Open the lower right door and check for jammed media in t his area. 7 Close the lower r ight door. 6[...]

ENWW Clearing jams 109 6 Clearing jams from the door areas Jam inside the lower right door Follow these di rections to clear ja ms in lower ri ght door area. 1 Open the lower right door. 2 Pull the jammed media up and out of the prin ter. Make sure that you have removed any pieces of torn media. 3 Close the lower r ight door to reset the printe r. [...]

http://www.hp.com/s upport/lj9500 110 Chapter 6 – Solving problems Rev. 1.0 Jam inside the lower left door Follow these directi ons to clear jams in lower left door are a. 1 If an optional output device is installed, move it away from the printer . To do this, stand on the left side of the outp ut device and pull the device straight toward you. 2[...]

ENWW Clearing jams 111 6 4 Close the lower left door. If an opt ional output device is installed, push it back into place. Note Any time a jam occurs in the fuser area (including the lower left doo r area), the printer automatically se nds a cleaning page through the paper pat h to remove loose toner. 4[...]

http://www.hp.com/s upport/lj9500 112 Chapter 6 – Solving problems Rev. 1.0 Jam inside the upper right door Follow these directions to clear jams beh ind the upper right door. 1 Remove all of the media that is loaded in t r ay 1. 2 Open the upper right door . 3 If the jammed me dia is visible, pu ll it up and ou t of the pr inter. Make sure that [...]

ENWW Clearing jams 113 6 Jam inside the uppe r right door or inside fr ont doors Follow these directions to clear jams behind the upper right door or in t he front door area. 1 Remove all the media that is loaded in tra y 1. 2 Open the upper right door . 3 If the jammed me dia is visible, pu ll it up and ou t of the pr inter. Make sure that you rem[...]

http://www.hp.com/s upport/lj9500 114 Chapter 6 – Solving problems Rev. 1.0 4 Open the fr ont doors. 5 Lower the green lever. 6 Press down on the tab that has the white arrow. 4 5 6[...]

ENWW Clearing jams 115 6 7 Hold the tab down and use the t ong s ( found in t he in si de pocket of the right front door) to reach int o the printer and remove jammed media. Make su re to remove any piece s of torn media. 8 Raise the green lever to its original position. 9 Close all of the doors. 10 Load media i n tray 1. 7 8 9[...]

http://www.hp.com/s upport/lj9500 116 Chapter 6 – Solving problems Rev. 1.0 11 Slide the pap er guides to the appropriat e size that is marked on the tray. 11[...]

ENWW Clearing jams 117 6 Clearing jams from the duplexer Follow these directions to clear jams f rom the duplexer. 1 If an optional output device is installed, move it away from the printer . To do this, stand on the left side of the outp ut device and pull the device straight toward you. 2 Open the lower left door. 3 Remove the duplexer by pressin[...]

http://www.hp.com/s upport/lj9500 118 Chapter 6 – Solving problems Rev. 1.0 WARNING Avoid touching the fu si ng area above the duplexer . It can be hot . 6 Reach far into the duplexer area and remove any media t hat you find there. 7 Reinstall the duplexer by sliding it into the printer until it locks into place. 8 Close the lower left door. If a[...]

ENWW Clearing jams 119 6 Clearing jams from the output areas Fuser jam, lowe r left door Follow these directions to clear jams in t he lower left door (fuser area). 1 If an optional outp ut device is installed, move it away from t he printer to gain access to the left door. To do this, sta nd on the left side of the out put device and pull the devi[...]

http://www.hp.com/s upport/lj9500 120 Chapter 6 – Solving problems Rev. 1.0 4 Open the lower left door. WARNING Avoid touching the adjacent fusing area. It can be hot . 5 If a duplexer is installed, press the green tab and slide it part ially out of the printer. Remove any jammed or damaged media from t his area by pullin g the media out of the p[...]

ENWW Clearing jams 121 6 7 Close the lower left door. If an opt ional output device is installed, push it back into place. Note Any time a jam occurs in the fuser area (including the lower left doo r area), the printer automatically se nds a cleaning page through the paper pat h to remove loose toner. 7[...]

http://www.hp.com/s upport/lj9500 122 Chapter 6 – Solving problems Rev. 1.0 Jam in the top output bin Follow these directions to clear jams in t he top output bin. 1 If the jam extends into the outp ut ar ea, slowly and carefully pull the medi a out of the printer so that it does not t ear. If the jammed media is not visible in the ou tput area, [...]

ENWW Clearing jams 123 6 4 If the jammed media is visibl e, remove it by slowly and carefully pulling up or down, and t hen go to step 6. If the ja mmed media is not visible , go to step 5. 5 Open the lower left door, and remo ve any jammed media from thi s area. 6 Close all of the open doors. If an optio nal output device is installed, push it bac[...]

http://www.hp.com/s upport/lj9500 124 Chapter 6 – Solving problems Rev. 1.0 T o c le ar jams in the stac ker or stapler/stac ker 1 If the jam extends into the outp ut bin s, slowly and carefully pull t he media straight out of the device so th at it does not tear. 2 To move the out put device away from the printer, stand on the left side of the o[...]

ENWW Clearing jams 125 6 4 Locate the green handle in th e flip per area and lift the handle. 5 Carefully pull out any media from the flipper area . WARNING Avoid touching the fl ipper area. It can be hot . 6 Locate the green handle in th e pape r-path module, and then pull down on the handle. 7 Carefully pull out any media from the paper- path mod[...]

http://www.hp.com/s upport/lj9500 126 Chapter 6 – Solving problems Rev. 1.0 To clear jams in t he multifunctio n finisher 1 Open the finisher cover. 2 Slowly and carefully pull the med ia straight out of the finishe r so tha t it does not tear. 3 Close the finisher cover. 1 2 3[...]

ENWW Clearing jams 127 6 4 Move the optio nal output device awa y from the printe r. To do this, sta nd on the left sid e of the printer and pull th e output device straight toward you. 5 Carefully remove any media from the printer out pu t area. 6 Carefully remove any media from the fin i sh er input area. 7 Open the sta pler-unit door. 4 6 7[...]

http://www.hp.com/s upport/lj9500 128 Chapter 6 – Solving problems Rev. 1.0 8 To clear a booklet jam, turn the bo ttom green knob clockwise t o remove the booklet. 9 Close the stapler-unit door . 10 Push the outp ut device back into place. 8 9 10[...]

ENWW Clearing jams 129 6 To clear a staple ja m fr om th e mult ifunc tion f inishe r 1 Open the sta pler-unit door. 2 Slide the stapler unit to ward you. 3 Turn the large green knob until you se e the blue dot (this ind icates that the stapler is fully open). 1 2 3[...]

http://www.hp.com/s upport/lj9500 130 Chapter 6 – Solving problems Rev. 1.0 4 Turn the small gr een knob at the top of the stapler unit coun terclockwise until the staple cartridge moves t o the left of the stapler unit . CAUTION The blue dot must appear in the wi ndow of the stapler unit before you remove the stapl e cartridge. If you try t o re[...]

ENWW Clearing jams 131 6 7 Remove the damaged staple. 8 Press down on the lever labeled with a green dot . 9 Reinstall the staple cartridge. 7 8 9[...]

http://www.hp.com/s upport/lj9500 132 Chapter 6 – Solving problems Rev. 1.0 10 Slide the stapler unit int o the finisher. 11 Close the stapler-unit door . 10 11[...]

ENWW Clearing jams 133 6 To clear a stapl e jam from the optio nal stapler/st acker Note The message JAM INSIDE STAPLER appears on the control pan el. 1 Move the sta pler/stacker away from the printer. To do this, stand on the left side of the printer and pull the output device straight toward you. 2 Open the sta pler-unit door. 3 Pull the cartri d[...]

http://www.hp.com/s upport/lj9500 134 Chapter 6 – Solving problems Rev. 1.0 4 Pull up on the lever labeled with a green dot. 5 Remove the damaged staple. 6 Press down on the lever labeled with a green dot . 4 5 6[...]

ENWW Clearing jams 135 6 7 Reinstall the staple cartridge. 8 Close the stapler-unit door . 9 Push the outp ut device back into place. Note Because the stapler needs to reload after clearing a staple jam, the f irst few documents (no more than five) might not be stapled. If a print job is sent and the stapler is jammed or is out of staples, the job [...]

http://www.hp.com/s upport/lj9500 136 Chapter 6 – Solving problems Rev. 1.0 T o c lear a j am in the u pper half of the stap ler head (m ultifunction finisher) 1 Open the sta pler-unit door. 2 Slide the stapler unit to ward you. 3 Turn the large green knob until you se e the blue dot (this ind icates that the stapler is fully open). 1 2 3[...]

ENWW Clearing jams 137 6 4 Turn the small gr een knob at the top of the stapler unit coun terclockwise until the staple cartridge moves t o the left of the stapler unit . CAUTION The blue dot must appear in the wi ndow of the stapler unit before you remove the stapl e cartridge. If you try t o remove the stapl e cartridge befor e the blue dot appea[...]

http://www.hp.com/s upport/lj9500 138 Chapter 6 – Solving problems Rev. 1.0 7 Close the stapler-unit door . 7[...]

ENWW Clearing jams 139 6 Printing a paper -path test The paper path test ca n be used to ve rify that v arious paper pat hs are working properly or to troub leshoot prob lems with tra y configu ration. T o print a paper -path te st 1 Press ( S ELECT butt on). 2 Use ( U P button) or ( D OWN button) to scro ll to DIAGNOSTICS , and then press . 3 Use [...]

http://www.hp.com/s upport/lj9500 140 Chapter 6 – Solving problems Rev. 1.0 Interpreting the lights on the accessories Use the f ollo wing tab le to in terpret the status light on tra y 4, the optional 3,000 -sheet stac ker , the optio nal 3,000-sheet stapler/stac ker , and the opti onal multif unction finishe r . Light Tr a y 4 3,000-sheet stac [...]

ENWW Solving printer configuration issues 141 6 Solving printer configuration issues At the printer control panel, y ou can print pages that giv e det ails about the printer and its current configur ation. Use the procedure belo w to print these inf or mation pages. See “ Configur ation page ” on pag e 142 for inf ormation about ho w the Config[...]

http://www.hp.com/s upport/lj9500 142 Chapter 6 – Solving problems Rev. 1.0 Configuration page Use the configurati on page to vie w current printer settings , to help troubl eshoot printer prob lems, or to v erify installati on of optional accessories, such as memory (DIMMs), media tra ys, and printer languages . Location T ype of information 1 P[...]

ENWW Interpreting control panel messages 143 6 Interpreting contr ol panel messa ges Printer messages appear on the printer control panel displa y to rela y the normal status of the printer (such as PROCESSING JOB ), or an error condition (such as CLOSE FRONT DOOR ) that needs atte ntion. The tab le be low lists me ssages that requ ire attention, o[...]

http://www.hp.com/s upport/lj9500 144 Chapter 6 – Solving problems Rev. 1.0 CHECKING PAPER PATH The engine is rotating its rollers to chec k f or possib le jams and to clear them automatically . No action necessary . CHECKING PRINTER The engine is perf orming an internal test. No action necessary . CHOSEN PERSONALITY NOT AVAILABLE alternates with[...]

ENWW Interpreting control panel messages 145 6 DISK DEVICE FAILURE alternates with READY The EIO hard disk had a critical f ailure and can no longer be used. T urn off the printer . Remov e and reinstall the de vice. T urn on the pr inter . If the message contin ues, repl ace the disk with a new EIO hard disk. DISK FILE OPERATION FAILED alternates [...]

http://www.hp.com/s upport/lj9500 146 Chapter 6 – Solving problems Rev. 1.0 EIO DISK X NOT FUNCTIONAL The EIO hard disk is not working correctly . T urn off the pr inter . Remov e the EIO hard disk f rom the indicated slot (a slo t number w ill replace the X). Reinstall the EIO hard disk. T urn on the pr inter . If the message contin ues, repl ac[...]

ENWW Interpreting control panel messages 147 6 FLASH FILE SYSTEM IS FULL alternates with READY The flash disk or file syst em has reached maximum capacity . Delete files from the flash DIMM or the EIO hard disk and then try again. Use HP Web Jetadmin to download or delete files and f onts . (See the download utility h elp f or more inf ormation.) A[...]

http://www.hp.com/s upport/lj9500 148 Chapter 6 – Solving problems Rev. 1.0 INSTALL CLEANER The image transf er cleaner is not in stalled or is not installed correctly . V erify that the image transf er cleaner is installed. Open the fro nt doors and tap lightly o n the waste toner bottle. Close the front doors and chec k to see if the error mess[...]

ENWW Interpreting control panel messages 149 6 NO JOB TO CANCEL The C ANCEL J OB button was pressed, but there is no activ e job or b uff ered data to cancel. The message is appears f or appro ximately two seconds bef ore the printer ret urns to the READY state. No action necessary . Messag e Description or explanation Recommended action[...]

http://www.hp.com/s upport/lj9500 150 Chapter 6 – Solving problems Rev. 1.0 NON-HP CARTRIDGE DETECTED The pr inter has detected that a print car tridge is not a genuine HP cartridge. Printing stops until the print car tr idge is replaced with a gen uine HP print car tridge or until y ou press th e C ANCEL J OB button to continue . The NON-HP CART[...]

ENWW Interpreting control panel messages 151 6 RAM DISK FILE OPERATION FAILED alternates with READY The requested ope ration cou ld not be perf ormed. Y ou might have attemp ted an illegal oper ation, such as trying to download a file to a none xistent director y . T r y again with a diff erent file or directory . RAM DISK FILE SYSTEM IS FULL alter[...]

http://www.hp.com/s upport/lj9500 152 Chapter 6 – Solving problems Rev. 1.0 ROM DISK FILE OPERATION FAILED alternates with READY The requested ope ration cou ld not be perf ormed. Y ou might have attemp ted an illegal oper ation, such as trying to download a file to a n on-e xistent directory . T ra y again wit h a diff erent file or directory . [...]

ENWW Interpreting control panel messages 153 6 SIZE MISMATCH TRAY =[SIZE] Tr a y X is loaded with media that is longer or shorter in the f eed directio n than the size that is configured f o r the tra y . Reconfigure the tra y or mov e the media to a tra y configured f or that size. STAPLER LOW ON STAPLES The stapler device is r unning o ut of stap[...]

http://www.hp.com/s upport/lj9500 154 Chapter 6 – Solving problems Rev. 1.0 TYPE MISMATCH TRAY X=[TYPE] The system detected a different type of media than the type that is specified f or the tra y in the paper path f or the tr a y ( X ). V erify that the correct media is loaded in the tra y . Check the driv er settings to mak e sure that the e xp[...]

ENWW Interpreting control panel messages 155 6 XX.Y PRINTER ERROR TO CONTINUE PRESS A printer error has occurred. Press at the printer control p anel. 10.XX.YY SUPPLIES ERROR An error has occurred in one or more of the printer ’ s supplies . The f o llowing are v alues of XX and YY : XX 00 = memory is defectiv e 01 = memory is missing YY 00 = b l[...]

http://www.hp.com/s upport/lj9500 156 Chapter 6 – Solving problems Rev. 1.0 20 INSUFFICIENT MEMORY TO CONTINUE PRESS The printer receiv ed more data than can fit in its a v ailable memory . Y ou might hav e tried to transf er too man y macros , sof t f onts, or comple x gr aphics. Press to pr int the tr ansf erred data (some data might be lost), [...]

ENWW Interpreting control panel messages 157 6 22 PARALLEL I/O BUFFER OVERFLOW alternates with TO CONTINUE PRESS T oo much data w as sent to the parallel por t. Check for a loo se cable connect ion, and be sure to use a high-quality cab le . (Some non-HP par allel cab les might be missing pin connections or might otherwise not conf or m to the IEEE[...]

http://www.hp.com/s upport/lj9500 158 Chapter 6 – Solving problems Rev. 1.0 40 BAD SERIAL TRANSMISSION A serial data error (parity , framing, or line ov errun) occurred while the printer w as receiving data from the computer . Press to clear the error message and continue printing. 40 EIO X BAD TRANSMISSION The connection between the printer and [...]

ENWW Interpreting control panel messages 159 6 41.3 UNEXPECTED SIZE TRAY X alternates with TO CHANGE SIZE PRESS A tra y ( X ) is loaded with media that is longer or shorter in the f eed direction than the size that is config ured f or t he tra y . Press to get to TRAY X SIZE= . Reconfigure the siz e in a tra y so that the printer will use a tra y t[...]

http://www.hp.com/s upport/lj9500 160 Chapter 6 – Solving problems Rev. 1.0 49.XXXXX PRINTER ERROR A firmware error has occurred. The v alue of XXXXX is a component -le vel error code r anging from 0 501 through 0519. T urn the pr inter off , and then on. If this message pe rs ist s, conta ct an HP- authorized service or support provider . (See ?[...]

ENWW Interpreting control panel messages 161 6 51.X PRINTER ERROR alternates with TO CONTINUE CYCLE POWER A temporary pr inting error occurred. T ur n the printer off , then turn the printer on. If this message pe rs ist s, conta ct an HP-authorized service or suppor t provider . (See “ Customer support options worldwide ” on page 214, or http:[...]

http://www.hp.com/s upport/lj9500 162 Chapter 6 – Solving problems Rev. 1.0 53.XY.ZZ PRINTER ERROR A problem e xists with the pr inter memory . The DIMM that caused the error will not be used. The f ollowi ng are the v alue s of X , Y , and ZZ : X= DIMM type 0 = ROM 1 = RAM Y= De vice location 0 = Internal memor y (ROM or RAM) 1 to 4 = DIMM slot [...]

ENWW Interpreting control panel messages 163 6 55.XX PRINTER ERROR alternates with TO CONTINUE PRESS A temporary printing error occurred. Press . If the error d oes not clear , turn the printer off , and then turn the printer on. T r y using a diff erent printer driver or printing a smaller file. If this message pe rs ist s, conta ct an HP-authoriz[...]

http://www.hp.com/s upport/lj9500 164 Chapter 6 – Solving problems Rev. 1.0 57.X PRINTER ERROR A temporary printing error occurred. T ur n the printer off , and then turn the printer on. If this message pe rs ist s, conta ct an HP-authorized service or suppor t provider . (See “ Customer support options worldwide ” on page 214, or go to http:[...]

ENWW Interpreting control panel messages 165 6 59.X PRINTER ERROR alternates with TO CONTINUE CYCLE POWER A temporary printing error occurred. T ur n the printer off , and then turn the printer on. If turning the printer off and o n does not resolv e the 59.90 or 59. A0 err or , remov e and reinst all the image tr ansf er cleaner . (See “ Replaci[...]

http://www.hp.com/s upport/lj9500 166 Chapter 6 – Solving problems Rev. 1.0 64 PRINTER ERROR alternates with TO CONTINUE CYCLE POWER A scan b uff er error occurr ed. T ur n the printer off , and t hen turn the printer on. If this message pe rs ist s, conta ct an HP-authorized service or suppor t provider . (See “ Customer support options worldw[...]

ENWW Interpreting control panel messages 167 6 68.X PERMANENT STORAGE WRITE FAIL The printer NVRAM is failing to write. Printing can contin ue, b ut some une xpected functions mig ht occur because an error occurred in permanent storage . Pressing should clear the message. If this message pe rs ist s, conta ct an HP-authorized service or suppor t pr[...]

http://www.hp.com/s upport/lj9500 168 Chapter 6 – Solving problems Rev. 1.0 8X.YYYY The EIO accessor y c ard in slot X has encountered a critical erro r as specified b y YYYY . T urn the pr inter off . Remov e the EIO accessory card. Reseat the card secur ely into the specified slot. T urn the pr inter on. If the message persists, the EIO accesso[...]

ENWW Checking supply levels 169 Supplies 7 Chec king suppl y le vels Y ou can check the supplies le v els by using the printer contr ol panel, the embedded W eb server , or HP Web Jetadmin. Using the supplies status indicators on the contr o l panel When the printer is in the Ready state , or if a supplies replacement error occurs , the control pan[...]

http://www.hp.com/s upport/lj9500 170 Chapter 7 – Supplies Rev. 1.0 Using the supplies status pages The supplies stat us pages show the percent remaining and estimat ed number of page s remaining f or ea ch of the cartridges and the kit. The pages also contain part numbers f or reordering. The f ollowing g raphics sho w the kind of inf ormation y[...]

ENWW Checking supply levels 171 7 supply-le ve l inf ormation. Note If you w ant to orde r supplie s, clic k Or der Supplies . This opens a bro wser and conne cts y ou to the Internet Enabled Sup plies Ordering feat ure that you can use to purchase supplies online. Select the supplies you want to order and f i nish th e ordering process.[...]

http://www.hp.com/s upport/lj9500 172 Chapter 7 – Supplies Rev. 1.0 The supplies status page 1 contains the f ollo wing inf ormation: 1 Cartridge Information shows t he amoun t of toner av ailab le in each of the f our print car tr idges, the control panel icon, the estimated nu mber of pages remaining bef ore the cartridge is empty , the total n[...]

ENWW Checking supply levels 173 7 The supplies status page 2 contains the f ollo wing inf ormation: 1 Image T ransfer Ki t Inf ormation sho ws the amount of lif e remaining in the ima ge transf er kit, the estimated number o f pages remaining bef ore the image tr ansf er kit has to be replaced, the control panel icon, and t he HP par t number . 2 I[...]

http://www.hp.com/s upport/lj9500 174 Chapter 7 – Supplies Rev. 1.0 Using HP W eb Jetadmin In HP W eb Jetadmin, select the printer , and then click the Open Device button. The de vice status page shows toner-le vel inf ormation.[...]

ENWW Ordering supplies 175 7 Or dering supplies The f ollowing ta b le lists the appro ximate schedule for replacing supplies and kit s , and the part number for ea ch supply or kit. Note Actual lif e-e xpectancy can v ary significantly based on print cov erage , media type, len gth of print job , and environment al conditions such as temper ature [...]

http://www.hp.com/s upport/lj9500 176 Chapter 7 – Supplies Rev. 1.0 Image drums Black C8560A 40,000 pages* HP recommends that y ou place an order f or a replacem ent image drum when the ORDER <COLOR> DRUM message first appears on the con trol panel displa y . Cyan C8561A 40,000 pages* Y ellow C8562A 40,000 pa ges* Magenta C8563A 40,000 page[...]

ENWW Ordering supplies 177 7 F actor s that can shor ten the life-e xpectanc y of supplies There are se ver al f actors that can shorten the life of a suppl y or kit: • Print cove rage less than 2.5 percent or great er than 5 percent per color . • A job length of less than thr ee pages. • The printer is turned off and on se v eral ti mes a da[...]

http://www.hp.com/s upport/lj9500 178 Chapter 7 – Supplies Rev. 1.0 Or dering thr ough the Internet-Enabled Supplies Or dering Feature Y ou can order a supplies using the Internet-Enab l ed Sup plies Ordering (IESO ) f eatu re . Use the URL f or the ar ea closest to the geogr aphic location from which y ou are placing the order: • Nor th Americ[...]

ENWW Installing supplies 179 7 Installing supplies Y ou can find instructions about installing the follo wing supplies: • “ Replacing the print car tridges ” on page 180 • “ Replacing the image drums ” on page 183 • “ Replacing the image transf er kit ” on page 188 • “ Replacing the image fuser kit ” on p age 198 • “ Rep[...]

http://www.hp.com/s upport/lj9500 180 Chapter 7 – Supplies Rev. 1.0 Replacing the print cartridges The printer uses four color print ca rt ridges: yellow, magent a, cyan, and black. Follow this procedure to install the print cartridges. This example shows the yellow print cartr i dge be ing replaced. 1 Replace the print cartr idge when REPLACE (C[...]

ENWW Installing supplies 181 7 4 Remove the new cartrid ge from its packa ging and save the packagin g. Note There are no seal s to remove. 5 Align the arrow label on the to p of th e cartridge with the arrow labe l above the empty slot. Slide the cartridg e in until it clicks. Note If the cartridge does not fit, make sure th at you are installing [...]

http://www.hp.com/s upport/lj9500 182 Chapter 7 – Supplies Rev. 1.0 7 Repeat steps 2 t hrough 6 for each cartr idge that needs to be rep laced, and then close the front doors. 8 Make su re t hat READY a ppears on t he cont rol panel displa y, and th e gaug e for the replaced cartridge indicates t hat the cartri dge is new. 9 Pack and seal the use[...]

ENWW Installing supplies 183 7 Replacing the image drums The printer uses four color image drums: yellow, magent a, cyan, and black. Follow this procedure to install the drums. This example shows the yellow drum being replaced. Note Before you begin this procedure, you might want to remove your jewelry, which can sna g on pa r ts inside the prin te[...]

http://www.hp.com/s upport/lj9500 184 Chapter 7 – Supplies Rev. 1.0 4 Open the door comp letely. Note The blue print cartr idge latches must be in t he horizontal posi tion so that the image drums can be installed. 5 Pull the used drum partially out of t he printer. Grasp the blue han dle on top of the drum, and then remove the drum. Note If tone[...]

ENWW Installing supplies 185 7 7 Place the drum on a level surface. Pull the orange ring on the end of the drum all the way out to remove the seal from inside the drum. Pull the orange handle on top to remove t he protective sheet. Pull the two orange rings on the side of the drum. Note Do not shake the drum. 8 Make sure that the four bl ue levers [...]

http://www.hp.com/s upport/lj9500 186 Chapter 7 – Supplies Rev. 1.0 10 Repeat steps 5 through 9 for each cartridge that needs to be repla ced. Close the image-drum door, pressing t he ta bs at the top of the door until they click into place. 11 Rotate the blue dial downward until it stops. 12 Swing the large green lever up. Close the fro nt doors[...]

ENWW Installing supplies 187 7 13 READY appears on the control pan el displa y, and the gauge fo r the replaced image drum indicat es that the dr um is new. 14 Pack and seal the used drum in the packaging from the new drum. For recycling information, se e the recycling guide that is includ ed with the new drum. (Retain the protective slide, which y[...]

http://www.hp.com/s upport/lj9500 188 Chapter 7 – Supplies Rev. 1.0 Replacing the image transfer kit 1 Replace the transf er kit when REPLACE TRANSFER KIT appears on the control panel disp la y . 2 If tray 1 is open, remove any media that is lo aded in the t ray, and th en close the tray. 3 Open the fr ont doors of the printer, an d then swing th[...]

ENWW Installing supplies 189 7 4 Open the upper door on the rig ht side of the printer. Note Residual toner might be on the transfer belt; befor e removing the belt, prepare a paper-covered surface on which t o place it. If toner gets on your clothing, wipe it off with a dry cloth and wash t he clothing in cold wat er. Hot water sets t oner into f [...]

http://www.hp.com/s upport/lj9500 190 Chapter 7 – Supplies Rev. 1.0 7 Remove the new be lt from its packagin g and save the packag ing. Gently remove the wrapping from ar ound the transfer belt. CAUTION Do not touch the shiny black surface of t he new tr ansfer belt. 8 Grasp both sides of the belt and align the blue arrows on the belt with the bl[...]

ENWW Installing supplies 191 7 10 On the fron t side of the printer, loca te the blue transfer-rolle r handle beneath the large green lever . Grasp the ha ndle and pull t he used rolle r out of the printer. 11 Unpack the new roller and set it on a clean, flat surface. Careful ly remove the protective sheet. CAUTION Do not touch the black foam roll [...]

http://www.hp.com/s upport/lj9500 192 Chapter 7 – Supplies Rev. 1.0 13 Swing the green lever up. Close al l of th e doors. Note If the lever does not move fr eely, make sure that the t ransfer roll er and the transfer belt are pushed int o th e printer completely. 14 On the right side of the pr int er, pul l th e bl ue t ab to remove t he old fil[...]

ENWW Installing supplies 193 7 16 Remove the new tray rollers from their packaging. Avoid tou ching the rubber surface of the roller s. Note Replace all of the rollers in a tray at the same time. 17 Pull tray 2 out of the printer until it stops. Lift it up sli ghtly and pull it out. Remove tray 3, noting which tray belongs in which position. Note D[...]

http://www.hp.com/s upport/lj9500 194 Chapter 7 – Supplies Rev. 1.0 19 Pinch the plastic tab on the en d of each roller t o remove the roller. Remove all three rollers. 20 Grasp each new roller by bot h sides a nd slide it onto t he correspond ing ro d until the roller clicks into place. Replace the tray-2 rolle rs using steps 18 through 20. Note[...]

ENWW Installing supplies 195 7 22 If you do not have tray 4, you have three large rollers remaining; go to step 28. If you have tray 4, pull it out of the printer unti l it stops. Remove all of the media from the tray. 23 Locate the blue switches (1) near the bot tom and on the inside of both sides of the tray. Slide the switches toward you. Hold t[...]

http://www.hp.com/s upport/lj9500 196 Chapter 7 – Supplies Rev. 1.0 25 Pinch the release tab on the lef t roller and pull the roller off of the rod. Remove the roller on th e right side. Slide the blue cover to the left , and t hen remove the bottom roller. 26 Grasp both sides of the new bottom roller and slide it ont o the rod until it clicks in[...]

ENWW Installing supplies 197 7 28 If NEW TRANSFER KIT appears on the control panel displa y, use and to scroll to YES , and then press . The kit life-count is automatically re set. 29 If NEW TRANSFER KIT does not appear, press to open the menus. Use and to scroll to CONFIGURE DEVICE , then to RESETS , and then to RESET SUPPLIES . Scroll to NEW TRAN[...]

http://www.hp.com/s upport/lj9500 198 Chapter 7 – Supplies Rev. 1.0 Replacing the image fuser kit 1 Replace the image fuser when REPLACE FUSER KIT appears on the control panel disp lay. 2 If an out put device is installed on the left side of the printer, move it away from the prin ter. 3 Open the lower door on the lef t side of the printer. 1 2 3[...]

ENWW Installing supplies 199 7 4 If the duplexer is installed, push down on th e green duplexer-release tab . Grasp the center handl e and pull the duplexer out until it sto ps. It is not necessary to completely remove the duplexer. 5 Rotate each blue fuser leve r i nward unt il it is in the horizontal posi tio n, making su re not to pin ch your fi[...]

http://www.hp.com/s upport/lj9500 200 Chapter 7 – Supplies Rev. 1.0 7 Remove the new fuser from its packaging. 8 Align the fuser with t he black guide-rails inside the pri nter. Pushing against both ends of the fuse r, slide it completely into the printer. Rotate the blue levers outward until they click into pl ace. 9 If one was previously instal[...]

ENWW Installing supplies 201 7 10 Close the left door. Reattach any output device tha t you removed. Note If the door does not close, make sure tha t the blue fuser levers are in the vertical posi tion. 11 If NEW FUSER KIT appears on the control panel display, use and to scroll to YES , and then press . The kit life-count is automatically reset. 12[...]

http://www.hp.com/s upport/lj9500 202 Chapter 7 – Supplies Rev. 1.0 13 Place the used fuser in the packaging fro m the new fuser. For recycling information, se e the recycling guide that is included with the new f user kit. 13[...]

ENWW Installing supplies 203 7 Replacing the image cleaning kit Use this procedure to install the image cleaning kit. 1 Replace the cleaning kit when REPLACE CLEANING KIT appear s on the control panel display. The gau ge for the used cleaning kit blinks. 2 Remove the new pa rts from the pa ckaging and save the packaging. If an output device is inst[...]

http://www.hp.com/s upport/lj9500 204 Chapter 7 – Supplies Rev. 1.0 4 Remove the new filt er from its packaging and insert the filter into the slot. CAUTION Do not print without a filter inst alle d. 5 Open the fr ont doors. 6 Grasp the clear top of t he toner collection bottle and pu ll the bottle toward you, up, and out of the holder. Set the b[...]

ENWW Installing supplies 205 7 7 Rotate the blue transfer cleane r handle to the left and then down. 8 Use the blue handle to pull the cl eane r out of the printer. 9 Align the guide on the top of the new cleaner with the notch in the printer. Make sure that the green lever is i n the up position. Fi rmly insert the cleaner into the printer unt il [...]

http://www.hp.com/s upport/lj9500 206 Chapter 7 – Supplies Rev. 1.0 10 Rotate the blue cleaner handle u p and firmly push it to t he right until it snaps into place. Note If the handle d oes not snap into place, make sure that the transfer clean er is pushed all the way in. 11 Slide the new toner collection bott le down and snap it into place aga[...]

ENWW Installing supplies 207 7 13 Reattach any output device that you removed. 14 Do one of the following: If NEW CLEANING KIT appears on the control panel display, use and to scroll to YES , and then press . The kit life count is automat ically reset. If NEW CLEANING KIT does not appear, press to open the menus. Use and to scroll to CONFIGURE DEV [...]

http://www.hp.com/s upport/lj9500 208 Chapter 7 – Supplies Rev. 1.0 15 Pack and seal the used parts in t he packaging from t he new ones. For recycling information, se e the recycling guide that is includ ed with the new image cleaning kit. 15[...]

ENWW Warranty information 209 Ser vice and suppor t 8 W arranty inf ormation Service during and after the warranty period • If printer hardware f ails during the w arr anty period, contact an HP-authorized ser vice or support provider . • If printer hardware f ails aft er th e warr anty period, and yo u hav e an HP Maintenance Agreement or HP S[...]

http://www.hp.com/s upport/lj9500 210 Chapter 8 – Service and support Rev. 1.0 Spare par ts and supplies av ailability Spare par ts and supplies f or this printer will be av ailab le f or at least five y ears after the production has stopp ed. Limited warranty f or print car tridge and image drum life This HP product is warra nted to be free from[...]

ENWW HP software license terms 211 8 HP software license terms A T TENTION: USE OF THE SOFTW ARE IS SUBJECT T O THE HP SOFTW ARE LICEN SE TERMS SET FOR TH BELO W . USING THE SOFTW ARE INDICA TES Y OUR A CCEPT ANCE OF THESE LICENSE TERMS. IF Y OU DO NO T A CCEPT THESE LICENSE TERMS, Y O U MA Y RETURN THE SOFTW ARE FOR A FULL REFUND . IF THE SOFTW AR[...]

http://www.hp.com/s upport/lj9500 212 Chapter 8 – Service and support Rev. 1.0 Copies and adaptat ions Y ou may only mak e copies or adaptations of the Software f or archival purposes or when copy ing or ada ptation is an essential step in the authorized Use of the Software . Y ou must reproduce all of the cop yright notices in the original Softw[...]

ENWW HP software license terms 213 8 Export requirements Y ou may not e xport or reexport the Software or any cop y or adaptation in vi olation of any applicab le la ws or regulations . U .S. go vernment restricted rights The Software and any accompan ying documentation ha v e been de v elo ped entirely at priv ate e xpense. The y are deliv ered an[...]

http://www.hp.com/s upport/lj9500 214 Chapter 8 – Service and support Rev. 1.0 Customer support options world wide Inf ormation fr om the printer Bef ore visitin g the printer support website or co ntacting customer supp or t, fill in and print the f ollo wing inf ormation and diagnostic pages . Use the second co lumn to record specific inf ormat[...]

ENWW Customer support options worldwide 215 8 Customer suppor t and printer repair assistance W orld Wide W eb Solutions to most p rinter issues can be f ound at http://www.hp .com/support/lj9500 . The website includes frequently ask ed questions (F AQ), troubleshooting help , inf ormation about pr inter maintenance and use, manuals, a community f [...]

http://www.hp.com/s upport/lj9500 216 Chapter 8 – Service and support Rev. 1.0[...]

ENWW Printer specifications 217 Specifications and regulator y inf or mation 9 Printer specifications Ph ysical specifications HP color LaserJ et 9500n HP color LaserJet 9500hdn Height 887 mm (34.9 inches) 1, 212 mm (47.8 inches) Width 1,5 05 mm (59.3 i nches) 1,505 mm (59.3 inches) Depth (body) 1,222 mm (48.1 inches) 1,222 mm (48.1 inche s) Wei g [...]

http://www.hp.com/s upport/lj9500 218 Chapter 9 – Specifications and regulatory informatio n Rev. 1.0 P ower requirements and cir cuit capacity V alues subject to change: see h ttp://www .hp .com/suppor t/lj9500 fo r c u r re n t in fo r m a t i o n . Caution P ow er requirements are based on the country/region where the printer is sold. Do not c[...]

ENWW Printer specifications 219 9 P ower consumption V alues subject to change: see h ttp://www .hp .com/suppor t/lj9500 fo r c u r re n t in fo r m a t i o n . This printer has been set at t he f actory to the power consumpti on settings (E NERG Y S TAR ® or Blue Ange l) required b y y our country/region. When the printer is off, di scon necting [...]

http://www.hp.com/s upport/lj9500 220 Chapter 9 – Specifications and regulatory informatio n Rev. 1.0 T o chang e the P o werSave mode 1 At the printer control panel, press ( S ELECT b utton). 2 Use ( U P button) or ( D OWN button) to scro ll to CONFIGURE DEVICE , and then press . 3 Use or to scroll to RESETS , and t hen press . 4 Use or to scrol[...]

ENWW Printer specifications 221 9 Acoustical specifications V alues subject to change: see h ttp://www .hp .com/suppor t/lj9500 fo r c u r re n t in fo r m a t i o n . T o conf orm with Blue Angel specificat ions, place printers with a sound po wer equa l to or greater than 63 dB in a separ ate room or cubicle. Operating and storage en vironment T [...]

http://www.hp.com/s upport/lj9500 222 Chapter 9 – Specifications and regulatory informatio n Rev. 1.0 En vir onmental pr oduct stewar dship pr ogram Pr otecting the en vironment Hewlett -P ac k ard Compan y i s committ ed to pro viding qu ality products in an en vironmen tally so und manner . This printer has been designed with se v eral attribut[...]

ENWW Environmental product stewardship pr ogram 223 9 Paper use This printer's op tion al automati c du pl e x feature (tw o-sided printi ng, see “ Print on both side s of pap er (duplexin g) ” on pa ge 24) and N-up (printing m ultiple p ages per sheet) ca pabilities ca n reduce pape r usage and the resu lting dema nds on natura l resource[...]

http://www.hp.com/s upport/lj9500 224 Chapter 9 – Specifications and regulatory informatio n Rev. 1.0 Recycled paper This printer is capab le of using recycled papers when t he paper meets th e guidelines ou tlined in the Print Media Guide . Se e http ://www .hp.com/support/lj9500 f or orde ring inf or mation. This printer is suitable f or the us[...]

ENWW FCC regulations 225 9 FCC regulations Note These product models comply with the limits f or a Class B digital device as described below . This equipment has been tested and f ound t o comply with th e limits fo r a Class B digital de vice , pursuant to P ar t 15 of the FCC Rules. These limits are designed to pro vide reasonab le protection aga[...]

http://www.hp.com/s upport/lj9500 226 Chapter 9 – Specifications and regulatory informatio n Rev. 1.0 Regulatory statements Laser safety statement The Center f or Devices and Radio logical Health (CDRH) of the U .S . Food and Drug Administration has implemented regulations f or laser products man uf actured since A ugust 1, 1976. Compliance is ma[...]

ENWW Regulatory statements 227 9 Dec l aration of Conf ormity according to ISO/IEC Gui de 22 and EN 45014 Manufacturer ’ s Name: Hewlett-P ackard Company Manufacturer ’ s Address: 11311 Chinden Boule vard Boise, Ida ho 83714-1021, USA declares, that t he product Product Name: HP Color LaserJet 9500N; HP Color LaserJe t 950 0HDN Regulatory Model[...]

http://www.hp.com/s upport/lj9500 228 Chapter 9 – Specifications and regulatory informatio n Rev. 1.0 Supplementary Information: The product here with complies with the requirement s of th e EMC Directiv e 89/336/EEC and the Lo w V oltage Directive 73/ 23/EEC , and carries the CE-Marking accordingly 1 The product was tested in a typical configu r[...]

ENWW Regulatory statements 229 9 Canadian DOC regulations Complies with Canadian EMC Class B requir ements. <<Conf orme á la classe B des normes canadiennes de compatibilit é é lectr omagn é tiques . << CEM>>.>> Laser statement f or Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP color LaserJet 9500n, 9500hdn laserk[...]

http://www.hp.com/s upport/lj9500 230 Chapter 9 – Specifications and regulatory informatio n Rev. 1.0 Va r o ! Mik ä li kirjoittimen suojako telo a v ataan, olet al ttiina n ä ky m ä tt ömä lle lasers ä te ilylle laitteen ollessa toiminnassa . Älä katso sä teeseen. V arni ng! Om laser printer ns skyddsh ö lje ö ppnas d å apparaten ä [...]

ENWW Regulatory statements 231 9 VCCI statement (Japan) VCCI cl ass B pr oduct T ransl ation This equipment is in the Class B categor y inf ormation technolog y equipment based on the rules of V oluntary Control Council F or Int erf erence b y Inf or mation T echnolog y Equipment (VCCI). Alt hough ai med f or residential area ope rat ion, r adi o i[...]

http://www.hp.com/s upport/lj9500 232 Chapter 9 – Specifications and regulatory informatio n Rev. 1.0 K orean EMI statement Regulatory Mod el Inf ormation Numbe r F or regulatory identification purposes, your product is assigned a Regu latory Model Number. The Regulatory Model Number f or your product is BOISB-0205-00. This regula tory number sho[...]

ENWW Index 233 Numbers 3,000-sheet stacker jams, media 124 media supported 93 status light 140 3,000-sheet stapler/stacker jams, media 124 jams, staple 133 media supported 94 status light 140 using 29 A accessories capacities 93 configuration page 142 status lights 140 accounting information 47 acoustical specifications 221 adaptive halftoning 82 a[...]

234 Index Rev. 1.0 http://www.hp.com/s upport/lj9500 Blue Angel compliance 219 booklets, printing 27 brochures, recommended media 37 broken horizontal lines, troubleshooting 73 brush, cleaning 66 buttons, control panel 16 C calibrating printer 61 Canadian DOC statement 229 Cancel Job button 16 capacities accessories 93 bins 92, 93 trays 91 cartridg[...]

ENWW Index 235 clearing staple jams multifunction finisher 129 multifunction finisher stapler head 136 stapl er/stac ker 133 CMYK color standard 83, 85 color Automatic option 79 CMYK standard 83, 85 edge control settings 82 gray settings 81 grayscale, printing in 79 halftone settings 80 manual adjustments 80 matching 83 neutral grays settings 81 PA[...]

236 Index Rev. 1.0 http://www.hp.com/s upport/lj9500 customer support during warranty 209 online 215 printer information 214 cyan print cartridge. See print cartridges D Data light on control panel interpreting 17 locating 16 Declaration of Conformity 227 default settings 23 defects, print quality 72 Detail halftone option 81 Diagnostics menu, cont[...]

ENWW Index 237 embedded Web server accessing 44 ordering supplies 177 supplies status page, viewing 170 EMI statement 232 energy consumption 219 Energy Star compliance 219, 222 envelopes loading 100 sizes supported 91 environmental specifications 221 environmental stewardship program 222 error messages, control panel alphabetical list 143 numerical[...]

238 Index Rev. 1.0 http://www.hp.com/s upport/lj9500 H halftone settings 80, 82 heavy paper loading 95 printing on both sides 24 sizes supported 91 height, printer 217 help control panel 20 printer drivers 13 types available 11 horizontal lines, troubleshooting 73 HP Fast InfraRed (FIR) Receiver 30 HP fraud hotline 150 HP Jetsend IP addresses 142 H[...]

ENWW Index 239 part number 176 replacing 188 supplies status page 170, 173 Information menu, control panel 18 information pages configuration 142 printing 141 usage 47 ink cartridges . See print cartridges input trays. See tray 1; tray 2; tray 3; tray 4 installing image cleaning kit 203 image drums 183 image fuser kit 198 image transfer kit 188 pri[...]

240 Index Rev. 1.0 http://www.hp.com/s upport/lj9500 K keys, control panel 16 Korea EMI statement 232 L labels duplexing, warnings against 24 loading 100 laptop computers, printing from 30 laser safety information 226 LEDs access ories 140 control panel 16, 17 HP Fast InfraRed (FIR) Receiver 32 left door, clearing jams 119 left output bin, media su[...]

ENWW Index 241 Material Safety Data Sheet (MSDS) 224 media custom, tray settings 54 envelopes 100 HP 37, 87 jams. See jams labels 100 loading 95 path test 139 prepunched 98 printing by type and size 59 recycled 224 sizes and weights supported 91 transparencies 100 tray settings 52, 53 types supported 86 wrinkled, troubleshooting 76 media input tray[...]

242 Index Rev. 1.0 http://www.hp.com/s upport/lj9500 nonvolatile memory errors 166 numeric keypad on control panel 16 NVRAM errors 166 O online help control panel 20 printer drivers 13 types available 11 operating environment 221 options. See settings ordering supplies from embedded Web server 177 part numbers 175 websites 178 orienting media custo[...]

ENWW Index 243 paper input trays. See tray 1; tray 2; tray 3; tray 4 paper output bins. See output bins paper path test 139 parts availability 210 numbers 175 ordering 177, 178 Pause/Resume button 16 phone numbers, HP fraud hotline 150 photographs, recommended media 41 plastics recycling programs 223 port, infrared 30 post charger, cleaning 63 post[...]

244 Index Rev. 1.0 http://www.hp.com/s upport/lj9500 printing special documents 37 Printing Supplies Environmental Program 223 programs, settings 22 Q quality calibrating printer 61 defect examples 72 diagnostic pages 62 troubleshooting 50, 70 R Ready light on control panel interpreting 17 locating 16 recycled paper HP 89 specifications 224 recycli[...]

ENWW Index 245 serial number, printer 142, 214 service during warranty 209 online support 215 printer information 214 Service menu, control panel 18 settings control panel 19 embedded Web server 45 jobs 22 printer drivers 23 viewing on configuration page 142 signs, recommended media 42 sizes, media custom tray settings 54 standard tray settings 52 [...]

246 Index Rev. 1.0 http://www.hp.com/s upport/lj9500 status lights access ories 140 control panel 16, 17 HP Fast InfraRed (FIR) Receiver 32 status, supplies control panel indicators 169 page, printing 170 viewing from embedded Web server 170 viewing with HP Web Jetadmin 174 stored jobs 25 storing printer 221 streaks, troubleshooting 73 supplies ava[...]

ENWW Index 247 toner, troubleshooting loose 74 smeared 75 specks 76 top output bin jams, clearing 122 media supported 92 transfer belt, cleaning 63 transfer kit. See image transfer kit transparencies HP 90 loading 100 trapping for color printing 82 tray 1 capacity 91 custom media settings 56 envelopes, loading 100 jams, clearing 105 labels, loading[...]

248 Index Rev. 1.0 http://www.hp.com/s upport/lj9500 tray 4 capacity 92 custom media settings 57 jams, clearing 107 loading 97 media supported 92 paper path test 139 prepunched paper, loading 99 registration 65 setting media size and type 53 status light 140 type and size selection mode 60 troubleshooting configuration page 142 control panel messag[...]

ENWW Index 249 V VCCI statement 231 vertical lines, troubleshooting 73 voltage requirements 218 W warranty print cartridges and image drums 210 waterproof documents, recommended media 43 Web Jetadmin downloading 46 supplies status, viewing 174 Web server, embedded accessing 44 ordering supplies 177 supplies status page, viewing 170 websites Energy [...]

250 Index Rev. 1.0 http://www.hp.com/s upport/lj9500[...]

[...]

http://www .hp.com copy r igh t © 2003 Hew lett-P ac k ard C ompan y hp color La serJet 9 5 00 ser ies user gui de Back C o ver -- 6" w ide x 4" high *Sp ine --- .4 8 9" x 4" C8 5 46-909 8 7 *C8546-90987* *C8546-90987*[...]