HP EliteBook 2570p manual

User Guide[...]

© Copyright 2012 Hewlett-Packa rd Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. AMD is a trademark of Advanced Micro Devices, Inc. SD Logo is a trademark of its proprietor. Java is a U.S. tradem[...]

Safety warning notice WARNING! To reduce the p ossibility of heat-related inju ries o r of overheati ng the compute r, do not place the compu ter directly on your lap or o bstruct the computer a ir vents. Use the computer only on a hard, flat surface. Do n ot allow another hard surface, such as an adjoinin g optional printer, or a soft surface, suc[...]

iv Safety warning no tice[...]

Table of contents 1 Welcome ........ ....... .......... ......... ........ .......... ........ ......... ......... ........ ......... .......... ....... .... ............. ....... ......... ........ . 1 Fun things to do .................. ........... ............ .............. ............... ........... ............. ............ .... ...........[...]

Connect ing to a wire d netwo rk .. ........... ........ .......... ........ ........ .......... ........ ........ .......... ........ ...... ...... .... 24 Conne cting t o a local a rea netw ork ( LAN) ... ............. ............. ........... .............. ......... .......... 24 Using a modem ............... ........... ............ .........[...]

Setting power options .......... ......... .......... ............. ......... .......... ........... ............ .......... .......... . ................ 38 Using power-saving states ......... ............ ............ ............. ............ ............ .......... ............... .. 38 Initiati ng and ex iting Slee p .......... ..............[...]

Using an eSATA device (select models on ly) ........ .................. ...................... ...................... .............. 51 Connecting an eSATA device ....... ......... ........... ........ ......... .......... .......... ......... ......... ......... . 52 Removing an eSATA device ........ ........... ......... ......... ........... ...[...]

Changing a DriveLoc k passw ord .............. ........................................................ 69 Removi ng DriveLoc k protect ion ............ ................. ......................... .................. 70 Using C omputer S etup Au tomat ic Drive Lock .................. .................................................. 70 Enteri ng an[...]

13 Support ............ ........ .......... ......... ......... ........ ......... .......... ....... ......... .......... ....... ................. .......... ........ ......... 88 Conta cting s uppor t ..... ......... .......... ........ ........... ......... ......... ........... ........ ......... ......... .......... .... ........ ..... 88 Lab[...]

1W e l c o m e After you set up and register the compu ter, it is important to take the following steps: ● Take a minute to browse the prin ted Window s 8 Basics guide to explore the new Windows® featur es. TIP: To quickly return to the computer Start sc reen from an open a pp or the Windows desktop , press the Windows logo key on your keyboard.[...]

Finding information The computer comes with several resour ces to help you perform various tasks. Resources For information about Setup Instructions poster ● How to set up the computer ● Help to identify computer components Windows 8 Basics guide Overview of using and navigating with Windows® 8. Help and Support To access Help and Support, typ[...]

Resources For information about Limited Warranty * To access the warranty: From the Start screen, type HP , select HP Support Assistant , select My computer and then select Warranty and services . – or – Go to http://www.hp.com/go/orderdocuments . Warranty information *You can find the expressly provided HP Limited Warranty applic able to your [...]

2 Getting to know your computer Top TouchPad Component Description (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions li ke the left button on an external mouse. (3) TouchPad on/off button Turns the TouchPad on and off. (4) TouchPad zone Moves the pointer and selects or activa[...]

Component Description (6) Right pointing stick button Functions like the right button on an external mouse. (7) Right TouchPad button Functions li ke the right button on an external mouse. Top 5[...]

Lights Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Slee p state. ● Off: The computer is off. (2) Num lock light White: Num lock is on. (3) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● A[...]

Buttons and fingerprint r eader (select models only) Component Description (1) Power button ● When the computer is off, press the button to turn on the comput er. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in[...]

Component Description (4) Volume mute button Mutes and restores speake r sound. (5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instea d of a password logon. 8 Chapter 2 Getting to know your computer[...]

Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key or the esc key. (3) Windows logo key Returns you to the Start screen from an open ap p or the desktop. NOTE: Pressing the[...]

Front Component Description (1) Wireless light ● White: An integrated wireless d evice, such as a wireless local area network (WLAN ) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices a re off. (2) Power light ● On: The computer is on. ● Blinking: The computer is in the Suspend state. ● Off: The computer is off or i[...]

Right Component Description (1) ExpressCard slot Supports optional Expre ssCards or smart cards. (2) Media Card Reader Supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Memory Card (3) Audio-out (headphone) jack/Audio-in (microphone) jack Connect optional powered stereo sp eakers, headphones, earbuds, a headset[...]

Component Description (7) Docking connector Connects an optional docking device. (8) Security cable slot Attac hes an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer fro m being mishandled or stolen. 12 Chapter 2 Ge tting to know your compu ter[...]

Left Component Description (1) Power connector Connects an AC adapter (2) RJ-45 (network) ja ck Connects a network cable. (3) RJ-11 (modem) jack (select model s only) Connects a modem cable. (4) Optical drive Reads and writes (selec t models only) to an optical disc. (5) Optical drive light ● On: The optical drive is being accessed. ● Off: The [...]

Rear Component Description (1) External monitor port Connects an external VGA monitor or p rojector. (2) USB 2.0 port Connects an optional USB device. (3) USB 3.0 port Connects an optional USB device. 14 Chapter 2 Ge tting to know your compu ter[...]

Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communica te with wireless local area networks ( WLAN). (2) WWAN antennas (2)* Send and receive wireless sign als to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) The webca[...]

Bottom Component Description (1) Service cover Contains the hard driv e, the wi reless LAN module sl ot, the WWAN module slot, and the memory module slots. CAUTION : To prevent an u nresponsive system, replace the wireless modul e only w ith a wirele ss module authorized for use in the computer by the governmental agency that reg ulates wireless de[...]

Component Description (6) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (7) Bluetooth compartment Holds the Bluetooth device. (8) Speaker Produces sound. Bottom 17[...]

3 Connecting to a network Your computer can tr avel with you wh erever you go. But even at home, you can explor e the globe and access inform ation from millions of we bsites using your computer and a wire d or wireless network connection. This chapter will hel p you get connected to that world. Connecting to a wireless network Wireless technology [...]

The wireless light indicates th e overall power stat e o f your wireless devices, n ot the status of individual devices. If the wireless light is white, at least one wireless device is on. If the wireless li ght is off, all wireless devices are off. NOTE: On some mode ls, the w irele ss light is amber when all wireless devices ar e off. Because the[...]

Setting up a WLAN To set up a WLAN an d connect to the In ternet, you need the following eq uipment: ● A broadband modem (either DSL or cable) (1) and high-sp eed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE: Some modems have a built-in wire less rou[...]

Wireless encryption uses security settings to en crypt and decrypt data that is transmitted over the network. For more info rmation, from the Start screen , type h , and then select Help and Support . Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the wireless light is on[...]

You may need th e HP Mobile Broadband Module serial number to activate mobile broadband service. The serial number is p rinted on a labe l inside the battery ba y of your computer. Some mobile netw ork operators require the use of a SIM. A SIM contains basic information about you, such as a personal identification number (PIN), as wel l as network [...]

8. Replace the battery. Inserting or removing the battery on page 41 for more details. NOTE: HP Mo bile Broadband will be di sabled if th e battery is no t replace d. 9. Reconnect ex ternal power. 10. Reconnect external device s. 11. Turn on the computer. To remove a SIM, press in on the SIM, a nd then remove it fro m the slot. Using Bluetooth wire[...]

Connecting to a wired network There are 2 kinds of wired conn ections: local area network (LAN) and modem connection. A LAN connection use s a network cable an d is much faster than a mo dem, which uses a telep hone cable. Both cables are sold se parately. WARNING! To reduce the risk of electric shock, fi re , or damage to th e equipment, do not pl[...]

2. Plug the modem ca ble into the RJ-11 telephone wall jack (2) . NOTE: If the modem cable contains noise sup pression circuitry (3) , which prevents interference from TV an d radio receptio n, orient the circuitry end of the cable toward th e computer. Connecting a country- or region- specific modem cable adapter Telephone jacks vary by country or[...]

4 Pointing devices and keyboard Using pointing devices NOTE: In addition to the pointing devices includ ed with your computer, you can use an external USB mouse (purchased sep arately) by connecting it to one of the USB ports on the compute r. Setting pointing device preferences Use Mouse Properties in Win dows to customize settings for pointing de[...]

Using TouchPad Gestures Your TouchPad or to uch screen (select mod els on ly), allows you to navi gate the pointi ng device on the screen by using your fingers to control the pointer ac tion. TIP: For touch screen comp uters, you may perform the gestures on the display, on the TouchPad or a combination of the tw o. The TouchPad sup ports a variety [...]

Scrolling Scrolling is useful for mo ving up, down, or sideways on a page or imag e. ● Place two fingers slightly apart on the Touc hPad zone and then drag them up, down, left, or right. Pinching/zooming Pinching and zooming allow you to zoom out or in on images or text. ● Zoom in by placing two fingers tog ether on th e T ouchPad zo ne and the[...]

Rotating (select models only) Rotating allows you to turn i tems such as photos. ● Point to an object an d then anchor the fo refinge r of your left hand in the TouchP ad zone. Using your right hand, slide your forefin ger in a swee ping motion from 12 o’cl ock to 3 o’clock. T o reverse the rotation, move your forefi nger from 3 o’clock to [...]

Identifying the hot keys A hot key is a combination of the fn key (2) and either the esc key (1) , o r one of th e function keys (4) . To use a hot key: ▲ Briefly press the fn key, and then briefly press the se cond key of the hot key combination. Hot key combination Description fn + esc Displays system information. fn + f3 Initiates Sleep, which[...]

Hot key combination Description fn + f9 Decreases the screen brightness level. fn + f10 Increases the screen brightness level. Using keypads The computer includes an embedded numeric keyp ad. The computer al so supports an op tional external numer ic keypad, or an optional exter nal keyboard that includes a numeric keypad . Using the embedded numer[...]

Turning the embedded nu meric keypad on and off Press fn + num lk to turn on the embedded numeric ke ypad. Press fn + num lk again to turn off the keypad. NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the compute r. Switching key fu nctions on the e mbedded numeric keypad You can tempor[...]

5 Multimedia Your computer may inclu de the following: ● Integrated speaker(s) ● Integrated micropho ne(s) ● Integrated web cam ● Preinstalled multimedia software ● Multimedia buttons or keys Using the media activity controls Depending on your computer model, you may ha ve t he following media activity controls that allow you to play, pau[...]

WARNING! To reduce the risk of personal injury, lower th e volume setting before putting on headphones, earbuds, or a headset. For additiona l safety information, see th e Regulatory, Safety and Environmental Notices . Connecting a microphone To record audio , connect a microphone to the microphon e jack on the computer. For best results when recor[...]

Webcam (select models only) Some computers inclu de an integ rated webcam. Wit h the preinst alled software, you can use the webcam to take a photo or record a vid eo. You can preview and save the ph oto or video reco rding. The webcam software enable s you to ex periment with th e following features: ● Capturing and sharing vide o ● Streaming [...]

DisplayPort (sel ect models only) The DisplayPort connects the computer to an option al video or a udio device, such as a h igh-definition television, or to any compatib le digital or a udio componen t. The DisplayPort delivers h igher performance th an the VGA external mo nitor port and improv es digital connect ivity. NOTE: To transmit vi deo and[...]

6 Power management NOTE: A computer may have a power button or a p ower switch. The term power button is us ed throughout this gu ide to see both types of power co ntrols. Shutting down the computer CAUTION: Unsaved inform ation is lost when the co mputer shuts do wn. The shutdown comma nd closes all open p rograms, including the o perating system,[...]

Setting power options Using power-saving states Sleep is enabled at the fa ctory. When Sleep is initiate d, the power ligh ts blink and the scree n clears. Your work is save d to memory. CAUTION: To reduce the risk of possible au dio and video degrad ation, loss of audio or video playback functionality, or loss of in formation, do not initiate Slee[...]

Setting password protection on wakeup To set the computer to prompt for a p assword when the computer exits Sleep or Hibern ation, follow these steps: 1. From the Start screen, type power , se lect Settings , and then select Power Option s . 2. In the left pane, c lick Requ ire a pass word on wak eup . 3. Click Change Settings that are currently u [...]

case of a power outage. If the co mputer contains a charg ed battery and i s running on external AC power, the computer automatically switches to batte ry po wer if the AC adapter is d isconnected on th e computer or an AC power lo ss occurs. NOTE: When you disconnect AC power, the display br ightne ss is automatically decreased to save battery lif[...]

● Store the user-replaceable battery in a cool, d ry location. ● Select the Power saver setting in Power Options. Managing low battery levels The information in this section describes the aler ts and system responses set at the factory. Some low-battery alerts and system responses can be chan ged using Power Options. Preferences set using Power[...]

▲ Insert t he batter y into the ba ttery bay until it is se ated, (1) . The battery release latch on the l eft autom atically hold s the battery in posi tion (2) . Sl ide the l atch to lock the batter y into place. Removing a battery To remove the battery: CAUTION: Removing a battery th at is the sole power source for the computer can cau se loss[...]

NOTE: A stored battery shou ld be checked every 6 mo nths. If the capa city is less than 50 pe rcent, recharge the battery befo re returning it to storage. Calibrate a battery before us ing it if it has been stored for one month or more . Disposing of a user-replaceable battery (select models only) WARNING! To reduce the risk of fire or burns, do n[...]

Testing an AC adapter Test the AC adapter if the com put er e xhibits any of th e following symptoms whe n it is connected to AC power: ● The computer does not turn on. ● The display does n ot turn on. ● The power lights are off. To test th e AC adapter: NOTE: The following instructions ap ply to co mputers with user-replacea ble batteries. 1[...]

Using switchable graphics (select models only) Switchable graphics allo w you to switch betw een Performan ce mode and Po wer Saving mod e. To manage yo ur switchable graph ics settings: 1. From the Windows desktop, ri ght-cli ck on the desktop , and then sel ect Configure Sw itchable Graphics . 2. Click the Power tab, and then select Swit chable G[...]

7 External cards and devices Using Media Card Reader cards (select models only) Optional digita l cards provide secure data storag e a nd convenient data sharing. These cards are often used with digital med ia–equipped came ra s and PDAs as well as with o ther computers. To determine the digital ca rd formats that are supported o n your computer,[...]

Removing a digital card CAUTION: To reduce the risk of loss of data or an unresponsive syst em, use the following procedure to safely re move the digital card. 1. Save your information and close all pro g rams associated wi th the digita l card. 2. Click the remove ha rdware icon in the notif ication area , at the far righ t of the taskbar . Then f[...]

Inserting an ExpressCard CAUTION: To prevent damage to the computer a nd external med ia cards, do not insert a PC Card into an ExpressCard slot. CAUTION: To reduce the risk of damage to the conn ectors: Use minimal force when inserti ng an ExpressCa rd. Do not move or transpor t the computer when an ExpressCard is in u se. NOTE: The following ill [...]

Removing an ExpressCard CAUTION: To reduce the risk of loss of data or an unresponsive syst em, use the following procedure to saf ely remove the ExpressC ard. 1. Save your information and close all pro g rams associated wi th the ExpressCa rd. 2. Click the remove ha rdware icon in the notif ication area , at the far righ t of the taskbar , and the[...]

Inserting a smart card 1. Hold the card label-side up, and gently slid e the card into the smart card reader until the card is seated. 2. Follow the on-screen instruction s for logging on to the computer using the sma rt card PIN. Removing a smart card ▲ Grasp the edge of the smart card, and then pull it out of the smart car d reader. Using a USB[...]

Connecting a USB device CAUTION: To reduce the risk o f damage to a USB conn ector, use minimal force to connect the device. ▲ Connect the USB cab le for the device to the USB po rt. NOTE: The following illustration may l ook slightly different than yo ur computer. You will hear a sound when the de vice has been de tected. NOTE: The first time yo[...]

Connecting an eSATA device CAUTION: To reduce the risk of damage to an eSATA port co nnector, use mi nimal force to connect the device. ▲ To connect an eSATA de vice to the computer, connect the eSAT A cable for the device to the eSATA port. You will hear a sound when the de vice has been de tected. Removing an eSATA device CAUTION: To reduce the[...]

CAUTION: To reduce the risk of damage to the equipme nt when connecting a po wered device, be sure that the device is tu rned off and the AC power cord is unplugged. 1. Connect the device to the computer . 2. If you are connecting a powered device, pl ug the device power cord into a g rounded AC outl et. 3. Turn off the device. To disconnect an un [...]

8D r i v e s Handling drives CAUTION: Drives are fragile compu ter components that mus t be handled with ca re. Refe r to the following caut ions before hand ling drives. Additional caut ions are inclu ded with the proce dures to which they apply. Observe these precautions: ● Before you move a computer that is connected to an external hard drive,[...]

Using hard drives CAUTION: To prevent information loss or an unresponsive system: Save your work an d shut down the co mputer before adding or replacing a memory module or ha rd drive. If you are not sure wh ether the compu ter is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through th e oper[...]

Replacing or upgrading the hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not re move the hard drive while the computer is on, in th e Sleep state, or in Hibern ation. If you are not sure wh ether the compu ter is off or in Hibernation, tur[...]

Improving hard drive performance Using Disk Defragmenter As you use the compute r, files on th e hard drive become fra gmented. Disk Def ragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently. NOTE: It is not necessary to run Disk Defragmenter on solid-state d rives. After you start Dis[...]

A short time a fter the end of one of these events, HP 3D Drive Guard returns the hard drive to normal operation. NOTE: Because solid-state drives (SSD) lack moving parts, HP 3D DriveGuard is unn ecessary. NOTE: Hard drives in the primary hard d rive bay or in the secondary hard dr ive bay are protected by HP 3D DriveG uard. Hard drives installe d [...]

To open the software an d change settings, fo llow these steps: 1. Double-click the icon i n the notifica tion area, at th e far right of the taskbar. – or – Right-cli ck the ico n in the notif ication a rea, and then sele ct Settings . 2. Click the appropriate button to change settings. 3. Click OK . Using optical drives (select models only) O[...]

5. Gently press the disc (3) down onto the tray spind le until the disc snaps into place. 6. Close the disc tray. NOTE: After you insert a disc, a short pause is normal. If you have not select ed a media player, an AutoPlay dialog box opens. It p rompts you to select how yo u want to use the m edia content. Removing an optical disc Tray-load There [...]

2. Remove the disc (3) from the tray by ge ntly pressing dow n on the spindl e while lifting the oute r edges of the di sc. Hold the disc by the edg es and avoid touching the flat surfaces. NOTE: If the tray is not fully accessi ble, tilt the disc carefully as you remove it. 3. Close the disc tray and pla ce the disc in a protective case. When the [...]

3. Remove the disc (3) from the tray by ge ntly pressing dow n on the spindl e while lifting the oute r edges of the di sc. Hold the disc by the edg es and avoid touching the flat surfaces. NOTE: If the tray is not fully accessi ble, tilt the disc carefully as you remo ve it. 4. Close the disc tray and pla ce the disc in a protective case. 62 Chapt[...]

Sharing optical drives Although your computer may not have an integra ted optical drive, you can access software a nd data, and install applicatio ns, by sharing an opti cal driv e connected to anothe r computer in your network. Sharing drives is a feature of the Windows operating system that allows a drive on one computer to be accessible to oth e[...]

9S e c u r i t y Protecting the computer Standard security features pr ovided by the Wind ows operating system and the non-Wi ndows Computer Setup utility (BIOS) ca n protect your pe rsonal settings and data from a variety of risks. NOTE: Security solutions are de signed to act as d e terrents. These deterrents may not prevent a product from being [...]

Using passwords A password is a group of characters that you choose to secure your computer information . Several types of passwords can be set, dep ending on ho w you want to con trol access to your in formation. Passwords can be set in Wind ows or in the non-Wi ndows Computer Setu p utility that is pre installed on the computer. ● Setup and Dri[...]

Password Function DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock p rotection. This password is set under DriveLock Password s during the enable process. DriveLock user password* Protects access to the internal hard drive that is pr otected by DriveLock, and i[...]

Use the arrow keys to select File > Save Changes and Exit , and then press enter . Your changes go into effect when the compu ter restarts. Changing a BIOS adminis trator password 1. Turn on or restart the compu ter, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of th e screen. 2. Press [...]

Managing a Computer Se tup DriveLock password CAUTION: To prevent the D riveLock-protec ted hard drive from b ecoming permanent ly unusable, record the DriveLo ck user password and the Driv eLock master password in a safe place away from your computer. If you fo rget both DriveLock passw ords, the hard drive will be permanently locked and can no lo[...]

11. To confirm DriveLock protection on the drive you have selected, type DriveLock in the confirmation field, and the n press enter . NOTE: The DriveLock confirmation is case sensitive. 12. To save your changes and e xit Computer Setup, click the Save icon in the lower-le ft corner of the screen, and then follow the on-screen instructions. – or ?[...]

Removing DriveLock protection To remove DriveLock protection in Co mputer Setup, follow the se steps: 1. Turn on the co mputer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointi ng device or the arrow keys to select Secur ity [...]

5. Read the warning. T o continue, select YES . 6. To save your change s and exit Compute r Setup, click the Save icon and then follow the on- screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit , and then press enter . Removing Automatic DriveLock protection To remove DriveLock protection in Co mputer Setup[...]

There are two types of firewalls to consider: ● Host-bas ed firewalls—Softw are that pr otects only the computer it is installed on. ● Network-based firewalls—Installed between your DSL or cable modem a nd your home network to protect all the computers on the network. When a firewall is installed on a system, all data sent to and from the s[...]

Using the fingerprint reader (select models only) Integrated finge rprint readers are availab le on select computer mo dels. In orde r to use the f ingerpr int reader, you must set up a user account with a pa ssword on the computer . This account allows yo u to log on to your computer with a swipe of a designa ted finger. You may also use th e fing[...]

10 Maintenance Adding or replacing memory modules The computer ha s one memory module compartmen t. T he capaci ty of the co mputer can be upgraded by adding a memory module to the vacant ex pansion memory module slot or by up grading the existing memory modul e in the primary memory modul e slot. WARNING! To reduce the risk of electric shock and d[...]

b. Grasp the edge of the memory modul e (2) , rotate to a 45 degree angle, and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the me mory module, hold the memory module by the edges only. Do not touch th e components on the memory modul e. To protect a memory modu le after removal, place it in an ele[...]

c. Gently press the m emory module (3) down, applyin g pressure to both the left and right edges of the memo ry module, until the reten tion clips snap i nto place. CAUTION: To prevent damage to the memory module, b e sure that you do not be nd the memory module. 7. Replace the service cove r (see Removing or replacing the service cove r on page 55[...]

● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-free cloth wipes CAUTION: Avoid the following cleaning products: Strong s olvent s, such as al cohol , acetone, ammonium chloride, methyle ne chloride, and hydrocarbons, which can p ermanently dama ge the surfac e of the computer. Fibrous materials, su ch as p[...]

Updating programs and drivers HP recommends that you up date your prog rams and drive rs on a regula r basis with the la test versions. Go to http://www.hp.com/ support to download the l atest versions. You can also register to receive automatic update n otifications when they become a vailable. Using SoftPaq Download Manager HP SoftPaq Download Ma[...]

11 Backup and recovery To protect you r information, use Windows Back up and Restor e to back up individu al files and fold ers, back up your entire hard drive, crea te system repair media (select mo dels only) by using the in stalled optical drive (select models only) or an optional exte rnal optical drive, or create system restore points. In case[...]

NOTE: Be sure that the compu ter is connected to AC power be fore you star t the backup process. NOTE: The backup pro cess may take over an hour, depen ding on file size and the speed of the computer. 1. From the Start screen, type backup , click Settings , a nd then s elect from the list o f displayed options. 2. Follow the on-screen instructions [...]

4. Select Startup Repair . 5. Follow the on-screen instructions. NOTE: For additional informa tion on recovering information using the Windows to ols, perform a search for these topics in Hel p and Suppor t. From the Start screen, type the letter h , and then select Help and Suppor t . Using f11 recovery tools CAUTION: Using f11 co mpletely erases [...]

After the repair is completed: 1. Eject the Windows 8 operating system media and then insert the Driver Recovery media. 2. Install the Hardwa re Enabling Drivers first, and then install Recommende d Applications. Using HP Software Setup HP Software Setu p can be used to rein stall drivers or select so ftware tha t has been corrupt ed or deleted fro[...]

12 Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Ou tput System (BIOS), controls communication betwe en all the i nput and output devices on the system (such as disk drive s, display, keyboard, mou se, and printer). Computer Setup includes settings for the types of devices installed, the s[...]

To exit Computer Setup menu s, choose one of the following method s: ● To exit Computer Setup menus without saving your chan ges: Click the Exit icon in the lower-left corn er of the screen, and then follow the o n-screen instructions. – or – Use the tab key and the arro w keys to select File > Ignore Changes and Exit , and then press ente[...]

Updating the BIOS Updated versions of the BIOS ma y be avail able on the HP we bsite. Most BIOS update s on the HP website are packaged in compre ssed files called SoftPaqs . Some download packa ges contain a file n amed Read me.txt, which contai ns information regarding installing and troubleshooting the file. Determining the BIOS version To deter[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to the compu ter or an unsuccessful installati on, download and install a BIOS update only when the computer is connected to reli able external p ower using the AC adapter. Do not d ownload or install a BIOS up date while the computer is running on ba ttery power, docked in an optional[...]

Using Advanced System Diagnostics Advanced System Diag nostics allows you to run dia gnostic tests to determine if the computer hardware is functioning properly. The following di agnostic te sts are available in Advanced System Diagnostics: ● System Tune-Up—This group of additional tests checks your computer to make sure that the main component[...]

13 Support Contacting support If the information provide d in this user guide or Help and Support doe s not address your q uestions, you can contact support. Fo r U.S. support, g o to http://www.hp.com/ go/contactHP . For worldwide support, go to http://welcome.hp.com/ country/us/en/wwcontact_us.html . Here you can: ● Chat online wi th an HP te c[...]

Labels The labels affixed to the computer provid e inform ation you may need wh en you troubles hoot system problems or travel internationa lly with the computer: ● Service label—Provides important information, including the following : Component (1) Product name (2) Serial number (s/n) (3) Part number/Product number (p/n) (4) Warranty period ([...]

14 Specifications ● Input power ● Operating environment Input power The power information in this section may be helpfu l if you plan to travel internationally with th e computer. The computer op erates on DC power, whi ch can be supplied by an AC or a DC power source. Th e AC power source must be rated at 100–240 V, 50 –60 Hz. Although the[...]

Operating environment Factor Metric U.S. Temperature Operating (writing to optical disc) 5°C to 35° C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% t o 90% Nonoperating 5% to 95% 5% to 95% Maximum alti tude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonop[...]

A Traveling with the computer For best results, follo w these traveling and shipping tips : ● Prepare the comput er for traveling or shipping: ◦ Back up your information. ◦ Remove all discs and all external me dia cards, such as digital cards. CAUTION: To reduce the risk of damage to th e computer, damage to a drive, or loss of information, r[...]

hazardous locations. If you ar e uncertain of th e policy that applie s to the use of a pa rticular device, ask for authorization to use i t before you tu rn it on. ● If you are trave ling internationa lly, follow these sugg estions: ◦ Check the computer-related customs re gulations for each country or regi on on your itinerary. ◦ Check the p[...]

B Troubleshooting The following sectio ns are included in this a ppendix: Troubleshooting resources ● Access website links an d additional information ab out the computer through He lp and Support. From the Start screen, type h , and then select Help and Support . NOTE: Some checkup and repair tools req uire an Internet co nnection. HP also provi[...]

The computer screen is blank If the screen is blank but yo u have not turned off the computer, one or more of these setting s may be the cause: ● The computer may be in the Sleep state. To exit Sleep, briefly press the power but ton. Sleep is an energy-saving fe ature that turns off th e display. Sleep can be initiated by the system while the com[...]

An external device is not working Follow these sugg estions if an external de vice does not function as expected: ● Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secu re. ● Be sure th at the de vice is re ceiving el ectrica l power. ● Be sure that the device, especially if it[...]

The optical disc tray does not open for removal of a CD or DVD 1. Insert the end of a paper clip (1) into the release access in the front beze l of the drive . 2. Press in gently on the pa per clip until the disc tray is released, and then pull ou t the tray (2 ) until it stops. 3. Remove the disc (3) from the tray by ge ntly pressing dow n on the [...]

The computer does not de tect the optical drive If your operating system does not detect an in stalled device, the de vice driver so ftware may be missing or corrupte d. 1. Remove any discs fro m the optical drive. 2. Click Computer and then click System Monitor . 3. From the Hardware tab, identify the Storage Controller in the Type column. 4. Clic[...]

The process of burning a disc does not begin, or it stops before completion ● Be sure that all ot her programs ar e closed. ● Turn off Sleep mode. ● Be sure that you are using the right ki nd of disc for your drive . ● Be sure that the disc is inserted properly. ● Select a slower write speed and try again. ● If you are copying a d isc, [...]

C Electrostatic discharge Electrostatic discharge is the rele ase of static elec tricity when tw o objects come into contact—for example, the sho ck you receive wh en you walk across th e carpet and touc h a metal door knob . A discharge of static ele ctricity from fingers or other electrostati c conductors may damage electronic components. To p [...]

Index A AC adapter, testing 44 AC adapter/battery light 10 administrator password 65 advanced system diagnostics 87 airport security devices 54 antivirus software 71 audio functions, checking 34 audio-in (microphone) jack, identifying 11 audio-out (head phone) jack, identifying 11 Automatic DriveLock password entering 70 removing 71 B Backup and Re[...]

defined 51 removing 52 eSATA/USB 2.0 combo port, identifying 11 esc key, identifying 9 ExpressCard configuring 47 defined 47 inserting 48 removing 49 removing insert 48 ExpressCard slot; identifying 11 external AC power, using 43 external devices 52 external drive 5 3 external monitor port 14, 35 F f11 recovery 81 Face Recognition 35 face recogniti[...]

operating system Microsoft Certific ate of Authenticity label 89 Product Key 89 optical disc inserting 59 removing 60 optical drive 53 optical drive light, identifying optical drive light 13 optical drive, identifying 13 optional external devices, using 52 P passwords administrator 65 BIOS administrator 66 DriveLock 68 user 65 pinching TouchPad g e[...]

V vents, identifying 10, 11, 17 VGA port, connecting 35 video 35 volume adjusting 34 buttons 34 keys 34 volume keys, identifying 30 W webcam 15, 35 webcam light, id entifying 15 webcam, identify ing 15 Windows 8 operating system DVD 81 Windows applications key, identifying 9 Windows logo key, identifying 9 wireless antennas, identifying 15 wireless[...]