HP LaserJet 9050 manual

HP L as erJet 9 000/9 0 4 0/9 0 5 0 Se r v i ce Man ual[...]

[...]

HP LaserJet 9000, 9 040, and 90 50 Series printers Service ________ _____ ________[...]

Copyright and License © 2005 Copyright Hewlett-P ackard Dev elopment Com pany , LP Reproduction, adaptation or translat ion without prior writ ten permiss ion is prohibited, except as allowed under the copyright laws . P art number : Q3721-90963 Edition 1, 4/2005 The inf orma tion contained herein is subject to change without notice. The only warr[...]

iii T ab le of contents Table of contents List of tables List of figures 1 Product information Product fea tures of the HP L aserJet 90 00 Series printer s . . . . . . . . . . . . . . . . . . 2 Product fea tures of the HP L aserJet 90 40/9050 Series pri nters . . . . . . . . . . . . . . 4 Product s pecific ations . . . . . . . . . . . . . . . . . .[...]

iv Table o f conte nts Retrieve j ob menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Information menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Paper-han dling men u . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

v Tray 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Tray 4 driver P CA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Power supp ly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95[...]

vi Tabl e of conte nts Controller fan (fan 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Jetlink c onnector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 6 Fuser-connec tor hold er assemb ly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Fuser[...]

vii Sensor tes t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222 Light-patter n inter pretation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Jam trou bleshoot ing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 4 Jams [...]

viii Tab le of contents Index[...]

ix List of tab les Table 1. Feat ures of th e HP LaserJet 9000 S eries printe rs . . . . . . . . . . . . . . . . . 2 Table 2. Features of the HP La serJet 9040/90 50 Series printer s . . . . . . . . . . . . 4 Table 3. Con figurati on compari son . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Table 4. Ph ysical spec ificatio[...]

x List of ta bles Table 50. Tray 4 main bo dy (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287 Table 51. Tray 4 drive as sembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 8 Table 52. Tray 4 PCA lo cation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289 Table 53. [...]

xi List of figures Figure 1. Sam ple iden tification l abel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Figure 2. Exter nal view of the pr inter and accessori es . . . . . . . . . . . . . . . . . . . . 1 0 Figure 3. Inte rface co nnect ions (HP La serJet 9040/90 50 Series printer ) . . . . . 11 Figure 4. Inte rface conne c[...]

xii List of figu res Figure 49 . Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Figure 50 . Laser/scann er assembl y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Figure 51 . Delivery as sembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 3 Fi[...]

xiii Figure 10 8. Drive mot or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Figure 10 9. Drive asse mbly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Figure 11 0. Controller b oard (1 of 2 ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Figure 11 1[...]

xiv Lis t of figur es[...]

Chapter con tents 1 1 Product inf or mation Chapter contents Product features of the HP La serJet 9000 Ser ies p rint ers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Product features of the HP La serJet 9040/9050 S eri es pri nters . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Product s pecific ations . . . . . . . . .[...]

2 Chapt er 1 Product i nformati on Pr oduct features of the HP LaserJet 9000 Series printers HP Lase rJet 9000 print er (C8519 A) The HP L aserJet 90 00 pr inter comes s tandard w ith 64 M B RAM, wi de-format pri nting, and two 500-shee t tra ys (tray 2 and tray 3). HP Lase rJet 9000n pr inter (C8520A) The HP L aserJet 90 00n pr inter comes standa [...]

Produc t features of the HP L aserJet 90 00 Seri es print ers 3 Expand ability All mode ls accept th e f ollo wing a ccesso ries: z Optional tra y 1, a 100- sheet or 10-en v elope m ultipurpose tra y fo r automatic and man ual fee ding o f env elopes , labels , transpare ncies , cu stom- sized m edia f rom 98 x 191 mm (3.8 x 7 .5 inches ) to 312 x [...]

4 Chapt er 1 Product i nformati on Pr oduct features of the HP LaserJet 9040/9050 Series prin ters HP Lase rJet 9040/905 0 printe r The HP L aserJe t 9040/9 050 pr inter ( product number Q7 697A/Q37 21A) co mes standar d with 64 MB RAM, wide -format p rint ing, an d two 500-sh eet tra ys (tray 2 and tray 3). HP Lase rJet 9040n/ 9050n printer The HP[...]

Produ ct featur es of the HP Lase rJet 9040/90 50 Seri es print ers 5 Expand ability All mode ls accept th e f ollo wing a ccesso ries: z Optional tra y 1, a 100- sheet or 10-en v elope m ultipurpose tra y fo r automatic and man ual fee ding o f env elopes , labels , transpare ncies , cu stom- sized m edia f rom 98 x 191 mm (3.8 x 7.5 inch es) t o [...]

6 Chapt er 1 Product i nformati on Pr oduct specifications Identi fication The mode l number an d pri nter se rial number are l isted on an identif ication l abel loc ated in two places: z on the re ar cover z on the cha ssis b ehind the r igh t door The mode l number i s alphanume r ic, such as C4270A. The ser ial numbe r contai ns in f o rm ation[...]

Product s pecific ation s 7 Optio nal 3,000 - sheet stac ke r Optiona l Option al Optional Optional Optiona l Option al Option al Optio nal 3,000 - sheet stapler /stac k er Optiona l Option al Optional Standard Optiona l Optional Optional Optio nal multif unction finishe r Optiona l Optional Optiona l Optional Optional Option al Optional Optio nal [...]

8 Chapt er 1 Product i nformati on Note Electr ical s pecific ations mi ght chang e. See ww w .hp.com/go/lj9000 or www .hp .com/go/l j9050_lj90 40 f or the curren t inf or mation. W ARNING! P ower requireme nts are based on the cou ntr y/regi on where the pr inter is sold. Do not conv er t operating v olta ges. This can damage the pri nter and void[...]

Product s pecific ation s 9 T able 9. Acoustic al specificati ons Declared p er ISO 9296 Sound po wer l ev el 1 HP LaserJet 9050 Sound po wer l ev el 2 HP LaserJet 9040 1. Values curre nt as of O ctober 16 , 2003. Val ues subj ect to ch ange, see www .hp.com/suppor t/ lj9050_l j9040 for current inform ation. 2. Values curre nt as of O ctober 24 , 2[...]

10 Chap ter 1 Product infor mation Pr oduct overview External vie w of the printer and accessories Figure 2. External view of the p rinter and acces sories Opti onal tra y 1 Right door Ve r t i c a l tr ansf er door Opti onal tr a y 4 Tr a y 2 Left do or (beh ind the outpu t Opt ional 3,00 0-s heet staple r/sta cker , 3,00 0- sheet st ack er , 8-bi[...]

Produc t overview 11 Interface connections Figure 3. Interface connections (HP La serJet 90 40/9050 Serie s printer) Figure 4. Interface connections (HP LaserJet 9000 Series printer) Local area networ k (LAN) conne ctor (R J-45 ) HP Jet-Lin k connec tor (f or pape r-handl ing P ara llel B c onnector (P arallel) access or y) P a rallel conne ctor HP[...]

12 Chap ter 1 Product infor mation Optional accessori es Figure 5. Optional access ories 3,000-sheet stapler/stacker Duplex printing accessor y (duplex er) Tr a y 4 3,000-sheet stacker Tr a y 1 HP F ast InfraRed Connect (HP LaserJet 9000 Ser ies pr inter only Multifunction finisher 8-bin mailbox (HP LaserJe t 9040/9050 Ser ies print er only )[...]

Regulato ry informa tion 13 Regulator y information Regulatory requi rements F or reg ulator y inf or matio n and requ irem ents, please see th e HP Laser Jet 9000 Star t Guide or the HP Laser Jet 9040/ 9050 Star t Guide . FCC regulations F or FCC regulati ons, please see th e HP LaserJ et 9000 Star t G uide or the HP LaserJet 9040/ 9050 Star t Gui[...]

14 Chap ter 1 Product infor mation Service approach Repair o f the pr inter n or mally be gins with a three- step pr ocess: z isolate the problem to the major system (the host c omputer , the n etwork a nd/or se r ver , or the pri nter system) z deter mine wh ether the problem i s located in one of the pap er-handli ng devices or in t he pr inter e[...]

Chapter cont ents 15 2 Product requirements Chapter contents Site requi rements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Operating environm ent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 6 Space requ [...]

16 Chapter 2 Product requireme nts Site requirements Operating en vironment The electr ical and environmen tal speci fication s must be mainta ined to en sure the pr oper opera tion of this pr inter. See "Product specif ications" in ch apter 1. Co nsider the following points b efore installin g the pr inter : z Install in a well -ventilat[...]

Site r equirem ents 17 Space requirements Figure 6. Space requirements f or the base model 353 mm 633 mm (24.9 in ches) 368 mm (17.8 in ches ) 600 mm ( 23.6 inc hes) (13.9 i nches) 638 mm ( 25.1 inc hes) 353 mm (13.9 in ches ) 638 m m (25.1 i nches)[...]

18 Chapter 2 Product requireme nts Figure 7. Space r equiremen ts with a f inishi ng device (3,00 0-sheet s tapler/ stacker shown) and tr ay 4 installed 2,59 1 mm (10 2 inche s) 1,001 mm ( 39.4 inc hes) 2,591 m m (102 in ches) 1,03 6 mm (40.8 inch es)[...]

Media s pecific ations 19 Media specifications Use the following informa tion to help the u ser sel ect and us e pr int media . Note Before purchasi ng large quantitie s of pr int m edia, make su re that it meets the requi rements that are specifi ed in this s er vice manual and in the H P Las erJet Pr int er F am ily Pr int Med ia Guide. See "[...]

20 Chapter 2 Product requireme nts Figure 8. Sample seams Note Pri nt env elopes f rom tray 1 on ly . Send env e lopes st raight thro ugh the pr inter, entering at tra y 1 and ex itin g from the f ace-u p bin. Note F or the b est pr int qual ity , positio n mar gins no c loser than 15 mm ( 0.6 inc h) from the e dges of the env e lope. A void printi[...]

Media s pecific ations 21 Figure 9. Adhesive labels T ransparency specificat ions T o av o id dam aging the p rin ter , us e only tra nsparen cies tha t are recom mended f o r use i n laser pri nters. z Construction —Prior to pr inti ng, transpa rencie s should lie flat with less than 10 m m (0.39 i nch) cur l. z Condition— T ranspar encies sho[...]

22 Chapter 2 Product requireme nts Embossed me dia Emboss ed media i s not re commende d for use in HP La serJet prin ters. Media is embos sed by stamping an i mage in to the media by c ompressi ng the m edia fibers to gether at appr ox imatel y 200 °C (392°F), and so metime s by applying a thin m etal foil to the surface. The pri nter fus ing pr[...]

Media s pecific ations 23 streak s and smudg ing. Hum id weather o r water cooler s can c ause the h umidity in a room to increa se. As a p ackage of pape r is ope ned and used, it absorbs any e xcess moistur e, causing light pri nt and d ropouts. Also, as paper los es and g ains moistur e, it can dis tor t. This can c ause ja ms. Therefore, prin t[...]

24 Chapter 2 Product requireme nts Note The U .S. postcard m easurem ents are approximate. Use for ref e rence on ly . 0.23 47 119 65 8 0 97 108 176 1 76 53 134 74 9 0 110 122 199 199 54 13 7 7 5 93 1 13 125 2 03 20 3 58 146 80 98 120 133 216 2 16 65 165 90 111 1 35 15 0 24 4 244 66 169 92 1 14 138 154 250 250 67 171 94 1 15 140 155 253 253 70 178 [...]

Media i nput/out put options 25 Media inpu t/output options T rays, bins, and p aper han dling The base- model pr inter comes with two built-in 500-shee t tra ys (tray 2 and tray 3). T ra y 1 and t ra y 4 can be ad ded to the pr inter . Special media (envelopes, labels) should only be loade d into tray 1. The pri nter comes with face-up and face-do[...]

26 Chapter 2 Product requireme nts Suppor ted sizes of paper f or input and output Note F or mor e informati on on an op tional HP o utput device, see the user guid e that ca me with th e product . T ray or Bin Capaci ty P aper W eight Optional tra y 1 Up to 100 sh eets Up to 10 envelope s Maxim um stac k heig ht f or transpa rencies: 10 mm (0.4 in[...]

Media i nput/out put options 27 Left out put bin U p to 100 sheets Up to 10 transpa rencies Stand ard size s: Letter , Legal, Ex ecutiv e, ISO A3, ISO A4, ISO A5, 11 x 17, JIS B5, JIS B4, JP ostD , Monarch, 8K, 16 K Custo m sizes Cust om ty pes: E nvelopes, l abels 64 to 216 g/m 2 (17- to 58-lb bond ) Duple x printing acce ssor y Stand ard detectab[...]

28 Chapter 2 Product requireme nts Optio nal multifu nctio n finisher Up to 1,0 00 sheets of stac k ed 20 lb bond f or Letter and A4 (up t o 50 sheets stap led ), an d 500 sh eets of stac k ed 20-lb bond f or A3 and 11 x 1 7 (up to 25 shee ts st aple d) Up to 40 booklets of 5 sheets , stac ked; or 20 booklets of 10, sheets s tack ed Stand ard size [...]

Chapter cont ents 29 3 Product configur ation Chapter contents Using the control pan el . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Control-pa nel buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Numer ic [...]

30 Chap ter 3 Product confi guration Using the con tr ol panel The co ntrol panel i nclude s thre e LED ind icato r ligh ts, f o ur naviga tion buttons, a he l p b ut t o n , a messag e-clear b utton , a pause/r esume button (900 0 Ser ies) or a menu button (9 040/9050 Se ries ), a cancel- job button (900 0 Ser ies) or a stop button (9040 /9050 S e[...]

Using th e cont rol pane l 31 Contr ol-panel buttons Note The HP L aserJet 900 0 and t he HP La serJet 904 0/9050 S eri es pr inters ar e simi lar produc ts. The behavior or feature is c ommon in both pr inter s unles s noted o therwise. T able 11. Contr ol-panel butto n functions Button Function ( B ACK ARROW ) z Back s up one s tep fro m a sele c[...]

32 Chap ter 3 Product confi guration Numeric ke ypad commands The numer ic keypad is used to spe cify numer ic values. The nume ric keypad p rovides a s hor tc ut ke y to items i n the me nus if the d e vice is in an i dle state. Pr essing th e numbers th at corr espond wit h the positio n of the m enu item open s that m enu. F or example, to pr in[...]

Settings a nd defau lts 33 Settings and defaults The pr inter ba ses m ost pr inting d ecisions on temporar y setting s or on factor y (per manent) defaults. Note Settin gs that you se nd from software pr ograms ov err ide default se ttings. T emporary settings are the values that are set thr ough a s oftware program for the cur rent pr int job. T [...]

34 Chap ter 3 Product confi guration Figure 12. Registration page (1 of 2)[...]

Settings a nd defau lts 35 Figure 13. Registration page (2 of 2)[...]

36 Chap ter 3 Product confi guration Prin ter dr iver information When you chan ge a setti ng from th e pr inter con trol panel, the new settin g becomes the de f ault value. Y ou can override any control -panel settin g from the pri nter dri ver and through m ost softwa re programs.[...]

Control-pa nel me nus 37 Cont r ol-pan el men us Press or to cycl e through the co ntrol-panel menus. Each m enu is desc ri bed in a separate table in this section. Menu item s appe ar only if their associ ated op tion is i nstalle d, or thei r functi ons are activated. All menus and the ir associat ed item s are available when the pr inter is onli[...]

38 Chap ter 3 Product confi guration Retrieve job menu Note If no pr ivate, stored, quick copy , or pro of and hol d job s are stor ed on the pri nter har d disk or in RAM, the mess age NO STORED JOB appears when the menu is se lecte d. 1 A list of us er n ames appe ars. 2 Select a us er name, and a list of jobs that are stor ed for that user app e[...]

Paper- handling menu 39 P aper-handling me nu When pape r-handl ing s ettings a re cor rectly co nfigured through t he con trol pane l, you can pr in t by selecti ng the type and s ize of pap er from the prin ter dr iver or software p rogram. Some item s in this menu ( such as duplex and manual feed) ar e av ailable from specifi c software programs[...]

40 Chap ter 3 Product confi guration FUSER MODES (HP LaserJet 9000 only ) List of print-m edia types Config ure the fus er mode th at is assoc iated with each media ty pe. Th e def ault va lue f or each pap er type is AUTO . The fuse r mode can only be ch anged from this me nu option o n the c ontrol pan el. AUTO : Utilizes the optim um mo de for t[...]

Con figur e device m enu 41 Configure d e vice menu This menu c ontains a ll of the a dministra tive functions. Printing submenu Some item s in this menu ar e av ailable from a s oftware program, or from the p rint er dr iver (if the appropr iate d river is i nstalle d). Pr inter- dri ver and software-pr ogram settin gs ov err ide co ntrol-p anel s[...]

42 Chap ter 3 Product confi guration PCL submenu Items in the PCL subme nu aff ect PCL task s. DUPLEX=OF F OFF ON This item appears o nly when an opti onal d uple x printing ac cessor y is in stall ed. S et t he value t o ON to p rint on bot h si des (d uplex) or OFF to print on one side (simp le x ) of a sh eet of paper. For more i nfo rmation, se[...]

Con figur e device m enu 43 Item V alues Explana tion FORM LENG TH=60 5 to 128 Sets v ertical spacing from 5 to 128 li nes f or the d ef ault paper siz e. Specify the v alue b y using th e numeric k eypad . ORIENTATI ON= PORTRAIT PORTRAI T LANDSCA PE Allow s the us er to sele ct the def ault page orientatio n. Note It is bes t to set th e page orie[...]

44 Chap ter 3 Product confi guration Print-quali ty submenu Some item s in this menu c an be set w ith a softwa re program, or fr om the dr iver (if the a ppropr iate dri v er is ins talled) . Dri v er and software sett ings override con trol-pa nel setti ngs. Item V alues Explana tion SET REGISTRAT ION PRINT T EST PAGE SOURCE= TRAY 2 ADJUST TR AY [...]

Con figur e device m enu 45 RET=MEDIU M OFF LIGHT MEDIUM DARK Use the p rinter Resol ution Enha ncement technolo gy (REt) se tting to prod uce print t hat contai ns smoo th angles , cur ve s, and edge s. All print resol utions , includ ing F astRes 12 00, benef it from R Et. Note It is bes t to chang e the REt se tting from the driv er or softwa re[...]

46 Chap ter 3 Product confi guration System set up submenu Items in this menu affect the p rint er functi on. Configu re the printer accordi ng to your pr intin g needs. Item V a lues Ex planation DATE/TIME (HP LaserJet 9040/9050 only ) DATE DATE FO RMAT TIME TIME FO RMAT Sets the date an d time f or the printer . The Real Ti me Clo ck i s set to G[...]

Con figur e device m enu 47 PERSONALI TY=AUT O AUTO PCL PS PDF XHTML MIME Select th e def ault printer lan guage (pe rsonal ity). P ossib le v alues are dete rmined b y whi ch v alid languages are installe d in the p rinter . Normally , you should n ot change the printer langu age (the defaul t is AUTO ). If y ou change it t o a spec ific printer l[...]

48 Chap ter 3 Product confi guration I/O subm enu Items in the I/O ( input/o utput) menu a ff ect the communi cation between the pr inte r and the comput er . I/O timeout submenu P arallel input submenu RAM DISK= AUTO (HP LaserJet 90 00 only ) AUTO OFF This ite m det er mines h ow t he RAM d isk is c onfigured . This item appe ars only if no option[...]

Con figur e device m enu 49 EIO X Je tdirect s ubmenu The EIO ( enhanced input/ output) submenu ap pears on ly whe n an EI O device is ins talled in an EIO slot on th e pr inter (s uch as an HP Jetd irect pr int ser ver). The it ems in th e menu depend on the par t icular ac cessor y produc t that is install ed. If the pri nter con tains an H P Jet[...]

50 Chap ter 3 Product confi guration Embedde d Jetdirec t subme nu (HP Laser Jet 9040 n/905 0n and 9040 dn/9050dn only) Item Optio ns V a lues Expl anation TCP/IP ENABLE HOST NA ME CONFIG METHOD DHCP RELEASE DHCP RE NEW MANUAL SETTING S ON OFF BOOTP DHCP AUTO IP MANUAL NO (defaul t) YES IP ADDR ESS SUBNET MASK SYSLOG SERVER DEFAULT GATEWAY IDLE TIM[...]

Con figur e device m enu 51 TCP/IP DEFAULT IP PRIMARY DNS SECONDA RY DNS PROXY SERVER PROXY P ORT AUTO IP LEGACY . A link-l ocal IP ad dress of 1 69.254 .x.x is s et. The add ress 192.0.0.192 is set, c onsiste nt with older J etdirect p roducts . Specify the IP add ress (n.n.n .n) of the Prima r y Domain Name System (DNS) Server . Specify the IP ad[...]

52 Chap ter 3 Product confi guration DIAGNOSTI CS LOOPBACK TEST PING TE ST PING RESULTS YES NO DEST IP PACKET SIZE TIMEOUT COUNT PRINT RESULTS EXECUTE PACKETS SENT PACKETS RECEIVE D PERCENT LOST RTT MIN RTT MAX RTT AVE PING IN PROGRES S REFRESH CA UTION This te st will erase y our TCP/IP conf igura tion. YES the loopbac k test will be i nitiated. N[...]

Con figur e device m enu 53 Res ets sub menu Note Use this menu with ca ution. Y ou can lose b uffered page data or pr inter c onfigurati on settin gs when you select th ese items. Re set the product only und er the f o llowing c ircumstan ces: z Y ou want to restore th e pri nter default sett ings. z Communicati on between the produ ct and compu t[...]

54 Chap ter 3 Product confi guration Diagnostics men u Adminis trators can use th is menu to tr oubleshoot j am and pr in t-qualit y issues. Service menu The Service menu i s lock ed. A se r vic e technic ian must ty pe a PIN to open th e menu. See "Ser vice menu" on pag e 215 fo r m o r e in for m at i o n . Item V alues Explanation PRIN[...]

Remo te firmware upgrade (R FU) 55 Remote firmwa re upgrade (RF U) The pr ocess for upgrading pr inte r fir mware remotely inv olves three step s: 1 Deter mine th e current l e vel of fir mware ins talled on the pr inter . 2 Go to the www .hp.com/go/lj9000 _fir mware , www .hp.com/go/lj 9040_fir mware , or www .hp.com/go/lj9050_fi rm ware W eb site[...]

56 Chap ter 3 Product confi guration 6 Pre ss OK . 7 Pre ss EXIT . The following command can be set on the compu ter to add ress a timeou t messag e that ap pears on the compu ter scree n dur ing an upgrade. F rom a command prompt or MS-DO S window , typ e the comm and and pr ess the e nter key: Mode lpt1 :,,p If the pri nter is attach ed to a para[...]

Remo te firmware upgrade (R FU) 57 8 V erif y that the i nformatio n that a ppears in Al l A vailable Images . 9 Clic k Return to Device Fir mware Update . 10 Select t he pr inter(s) to be u pgraded. 11 Click Update Firmware Now to star t the upgrade immediate ly , or enter an appropr iate dat e and time, and then click Schedule Update for Later to[...]

58 Chap ter 3 Product confi guration 6 When promp ted for the type of u pdate to perform, cl ick Update Printer s , and then click Continue . 7 F rom the l ist of HP Devices, select th e pr inters to be upgraded, o r click Select A ll . 8 Clic k Update to install the new pri nter fir mware.[...]

Chapter cont ents 59 4 Product maintenance Chapter contents Prev enta tive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 0 Prev enti v e mainte nance kit c ontents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Cleaning the pr int[...]

60 Chap ter 4 Product mainte nance Preventative maintenance T o ensu re optimum pr int qual ity , the pr inte r promp ts cu stomers to perfor m pr inter maint enance ev er y 350,000 pa ges. When the PERFORM PRINTER MAINTENANCE messag e appea rs on the c ontrol pa nel, the cu stomer n eeds t o purcha se and insta ll a prev entive main tenance k it. [...]

Cleanin g the pri nter and a ccessories 61 Cleaning the printer and accessories T o maintain super ior pr int qual ity and per f o rm ance, use th e f o llowing proc edures to clean the pr inter and the paper-hand ling access orie s thoroughl y ev er y time you change the pr int car tridg e or when e v er print- qua lity pr oblem s occu r . General[...]

62 Chap ter 4 Product mainte nance Internal c leaning Duri ng the pr inting proces s, paper , toner , and dust p ar ti cles can a ccumulate inside th e pri nter and the pap er-hand ling acces sor ies. Over time, this buildup c an ca use pr int-qu ality pr oblems such as toner sp ecks or sm earing. Inter n al clean ing can a ssist in correc ting a n[...]

Cleanin g the pri nter and a ccessories 63 3 Using a dr y , lint-free c loth, wipe any res idue from the paper -path are a, the registratio n roller, a nd the pr int car tridge cavity . Figure 16. Wipe any re sidue 4 Replace the p rint car trid ge. Figure 17. Replace th e print cartr idge 5 Press the button on the green lever , and the n tur n the [...]

64 Chap ter 4 Product mainte nance 6 Close the fr ont cover . Plug in all of the power cords, and then tur n on th e pri nter . Figure 19. Close the fr ont cover[...]

Cleanin g the pri nter and a ccessories 65 Fuser c leaning T o comple te inter n al clean ing, c reate and proces s a clea ning p age. Create a cl eaning page Generatin g a clean ing pa ge cleans the excess ton er off the pressu re roll er in the fuser . The pa ge contains instr uctio ns that walk th e custom er throu gh the p rocess of inser ting [...]

66 Chap ter 4 Product mainte nance Pr ocess a c leaning page F ollow the in str uct ions o n the clea ning page t o co mple te th e clea ning p roces s. PROCESS CLEANING PAGE is only vi sible to the c ustomer after a clea ning page is ge nerated by using the CREATE CLEANING PAGE menu. When the cu stomer g enerates th e page and p laces i t face-dow[...]

Prin t cartridg e infor matio n 67 Print car tridg e info rmation Pri nt car t r idges c ontain co mponent s that are sensit ive to light , temperatur e, and humi dity . M ake sure that the custome r follo ws t he recom mendati ons in t his sect ion to ens ure the h ighest qu ality an d longest l ife of the pri nt car tridg e. Stor age The pr int c[...]

68 Chap ter 4 Product mainte nance Refill ed p rint car tri dg es HP policy about non-HP print car tridges Hewlett-P ackard Company can not reco mmend using new , refi lled, or remanufactured, non- HP pri nt car tridges. B ecause th e y are not HP products, HP ca nnot i nfluence their desig n or con trol thei r quality . While Hewlett-Pac kard Comp[...]

Chapter cont ents 69 5 Theor y of operation Chapter contents Basic ope ration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 0 Sequenc e of operatio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 1 P ower-[...]

70 Chapter 5 Theory of operation Basic operation This cha pter provid es inform ation abou t the following systems : z Engi ne contr ol z F or matter z Laser/sc anner z Image form ation z Pic kup an d f eed Relations hips am ong the five syste ms are rep resented in figur e 21. Figure 21. Printer s ystems[...]

Basic operatio n 71 Sequence of operation The engi ne contr ol sys tem co ntrols opera tional se quenc es. T able 14 descr ibes th e sequ ences. Figure 22. Sequence-of-ope ration bloc k diagram T able 14. Normal sequence of operation State Period Opera tion W AIT F rom the time th e pow er is sw itched on unti l the surf ace tempera ture of t he fu[...]

72 Chapter 5 Theory of operation INTR (in iti al rot ati on) F rom the input o f a print- reservation comman d from the formatter un til the laser/s canner enters a ready s tate z scanner-m otor rotati on z fuser/deli ve r y-motor rota tion z drum-motor rota tion z high-v oltage contro l (negativ e bias to tr ansf er roller) z receiv es print comma[...]

Basic operatio n 73 P ower -on sequence The sequen ce fr om the time the power is tur n ed on un til the pr inte r enters th e stand b y state is as fo l l ow s : 1 The power is tur ned on . 2 The CPU and the ASIC ar e initia lized. 3 Video inter face communication b egins (form atter). 4 All of the fans are tur ned on. 5 The prin ter flus hes any [...]

74 Chapter 5 Theory of operation Timing char t Figure 23. Timing chart bloc k diagram[...]

Engin e contro l syste m 75 Engine control system The engi ne contr ol sys tem co ordinate s the las er/sca nner , i mage forma tion, a nd pickup and f eed system s accor ding to th e instr uctio ns it receives from t he form atter . Th e engin e cont rol syste m consis ts of the DC control ler PCA , the high- voltage power suppl y circuit, an d th[...]

76 Chapter 5 Theory of operation DC contr oller PCA The DC c ontrolle r circuit c ontrols operationa l sequenc es of the pri nter . Figure 25. DC controller PCA bloc k diagram[...]

Engin e contro l syste m 77 DC contr oller operations z The CPU (IC2 01) o n the DC con troller P CA con trols the following pr inter operations: • Sequenc e of the printer • Communicati ons with the formatte r • High-voltage p ower supply circuit • Rotatio n of the pickup motor , lifter m otor , p ickup roller mo tor , and fan motor 6 • [...]

78 Chapter 5 Theory of operation High-v oltage power supply cir cuit The hig h-voltage power supply c ircuit app lies a high-voltage bi as to the p r imar y ch arging r oller , the dev elo ping cyl inder , the pre -transf er uppe r guide, the trans f er cha rging rol ler , th e separation s tatic charge eliminat or , and the pres sure r oller th ro[...]

Engin e contro l syste m 79 Each of the bias generatio n circ uits h as a spe cific pu r pose : z Primary charging bias generation. Appli es bias to the pr imar y chargi ng rolle r to spread a uniform, n egative charge on the pho tosensi tive drum. z Developing bia s generation. Controls the amount o f toner tran sferred onto la tent im ages f or m[...]

80 Chapter 5 Theory of operation Low-v oltage power sup ply unit The low-voltage power sup ply u nit cons ists of th e fuse r cont rol ci rcuit and th e low-voltage power- supply circui t. Figure 27. P ower -supply-b loc k diagram Fuser control cir cuit Three heat ers h eat the fus er roller and pre ssure rol ler . Th e main heater (H1) heats th e [...]

Formatter s ystem 81 Formatter system The formatte r and DC controlle r e xchan ge signal s that al low the DC co ntroller t o begin the initi al rotation peri od (INTR), tur n on th e registrati on roller drive clutc h, and feed media i nto the pr inter. When med ia is pos itioned f or pr inting , the format ter send s informa tion th rough the DC[...]

82 Chapter 5 Theory of operation Note A flash memor y c ard that i s desig ned for use with a digital c amera sho uld no t be inser t ed into the pri nter . The pr inte r does not s uppor t pho to pri nting dir ectly from a fl ash memor y card. If you install a camera-type flas h memor y c ard, a m essage a sking if you want to r eformat the flash [...]

Laser /scanner system 83 Laser/scanner s ystem The lase r/scann er unit of the HP LaserJ et 9000 se ries pr in ter and the HP L aserJe t 9040/905 0 ser ies pri nter contains two laser dio des in its las er unit. The p rint er employs the “twin-bea m method , ” wh ich scans two lines simultaneo usly . Base d on signals it receives from the DC c [...]

84 Chapter 5 Theory of operation Image formation system The image f ormation system cons ists of th e cartridge , tran sf er charg ing r oller , and fuser . When a pr int c omman d is sent fr om the form atter , the eng ine co ntroller d rives the ma in moto r to rotate the photosen sitive dr um, pr imar y c harging roller , dev elo ping cy linder [...]

Image for matio n system 85 5 T ransfer —Duri ng the transfer process, the toner image on the dr um sur f a ce is transferred to the paper . The transfer charging r oller ap plies a po sitive charge to the back of the paper and c auses the negati vely charged ton er on the dr um surface to be attracted to the paper. After separation, the dr um is[...]

86 Chapter 5 Theory of operation Cartridge memory The pr int c ar tr idge co mes with built-i n RAM. The pr inte r detects the car tridge conditi on by reading and wr iting to this memor y . Th e read/wr ite of the me mor y is per formed by the memo r y controll er after receiv ing ins truc tions fr om the D C control ler throug h the an tenna u ni[...]

Pickup and fee d system 87 Pic kup and feed system The pickup and f eed sy stem is di vided in to two blocks: pickup/f eed an d fuser/d elivery . T his pr inter conta ins two standard pi ckup sources (tray 2 and tra y 3) and two deliver y sour ces (face-up and face- down bins.) The pickup unit p icks up single s heets from tray 2 or tray 3. The fee[...]

88 Chapter 5 Theory of operation Jam detecti on The pr inter detects jams accord ing to t he following condi tions: z Pick up 1 delay jam. Media do es not reac h the tray 2 f eed sensor A (PS140 2) or the tra y 3 feed sensor A (PS1404) with in 3.2 second s after pickup begins. z Pick up 2 delay jam. • Media does not reac h the tra y 2 feed sensor[...]

Pickup and fee d system 89 Figure 31. Pickup-and-feed s ystem sen sors and switches[...]

90 Chapter 5 Theory of operation T able 16. P ickup-and-feed sys tem sensors and switches Sensor/switc h Description PS1 Ov erhead transpa rency se nsor PS2 Registr ation pa per senso r PS501 Fuser deli very sensor PS502 Fuser jam sensor PS1401 T ra y 2 f eed sensor B PS1402 T ra y 2 f eed sensor A PS1403 T ra y 3 f eed sensor B PS1404 T ra y 3 f e[...]

Pickup and fee d system 91 Figure 32. Pickup-and-feed system motors and sole noids[...]

92 Chapter 5 Theory of operation T able 17. Pic kup-and-feed system motor s and solenoids Motor /solenoi d Descript ion DCM1 Fuse r/del iver y motor DCM2 Main /dr um mot or SMT1 Pickup ro ller up an d dow n motor SMT2 Lifter motor SMT3 Pickup mot or SL1 F ace- up s oleno id SL501 Jam detection le ver driv e solenoid CL1 Registr ation roller driv e [...]

Tray 1 93 Tr a y 1 T ra y 1 is a mul tipur p ose tray that picks up and feeds media i nto the prin ter . T ra y 1 dri ver PCA A dr iver PCA in t he tra y holds a four-bit mic rocomp uter (CP U-IC25 01) that cont rols its opera tional sequenc e and ser ial com munication s with the DC controll er PCA. The CP U dri ves a motor , so lenoid, and clutch[...]

94 Chapter 5 Theory of operation Pic kup an d fe ed The tray 1 pickup unit picks up media by low er ing the pi ckup roller onto the s urf ace of t he med ia that is load ed in the tray , and then sepa rating the r oller fro m the me dia surface the pickup cam lifts t he pickup roller u p and down. W hen the tray 1 pickup unit tur ns on the pickup s[...]

Tray 4 95 Tr a y 4 T ra y 4 is a 2 ,000-sh eet feeder that picks up and feeds media into the pr inte r . T ra y 4 dri ver PCA A dr iver PCA in t ra y 4 holds a 16-bit microc omputer (IC1) tha t controls the tra y 4 ope rational seque nce and se rial communicatio ns with the formatter. The driver PCA dr ives the mo tors and c lutch accord ing to co [...]

96 Chapter 5 Theory of operation Pic kup an d fe ed The formatte r sends a signal to the dr iver PCA t o star t driv ing the p ickup and feed motors. Rotated by the rollers, the pickup roll er picks up a s heet, the separatio n roller removes any e xce ssive sheets, and the feed roll er transpor ts the sh eet to the r egistration r oller uni t. Aft[...]

Chapter cont ents 97 6 Remo v al and replacement Chapter contents Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 9 Remov al and r eplacement strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Repair n[...]

98 Chapter 6 Remova l and rep lacemen t DC controll er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 T oner-sensor contac t assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Drum motor . . . . . . . . . . . . . . . . [...]

Introduc tion 99 Introduction Remo v al and repl acement strat egy This cha pter docu ments removal and replaceme nt of fi eld repl aceable units ( FR Us ) only . Replace p ar ts i n the rev erse o rder of thei r removal. Directions for difficult o r cri tical r eplaceme nt procedu res are includ ed. Repair notices W ARNING! The pr inter c an have [...]

100 Chapter 6 Rem oval and replaceme nt Orientation of the printer (wi th tray 4) The pr inter is shown with tray 4 and tray 1. Front and right side orientat ion Figure 35. View of front and ri ght side Bac k and left side orientation Figure 36. View of bac k and left side Right Fr o n t Bac k Left[...]

Covers 101 Co vers The following cov ers can b e removed from the prin ter : Right top cov er 1 Remov e the co ntrol pan el. See pa ge 111. 2 Remov e tra y 1 if it i s insta lled. See page 1 25. 3 Open the r ight do or . 4 Release the d oor stop (callout 1 ). Figure 37. Right top cov er (1 of 2) z Right top cov er z Left top cover z Fro n t c o ve [...]

102 Chapter 6 Rem oval and replaceme nt 5 Remov e three si lver screws (callout 2 ). 6 Gently lift th e ri ght edge to r elea se the tabs, an d then lif t the r ight top c ov e r to the r ight. Figure 38. Right top cov er (2 of 2) T o reinstall If the left top cover was remov ed ( page 103) , you must replace it before replacing the ri ght top cove[...]

Covers 103 Left top co ver 1 Remov e the co ntrol pan el. See pa ge 111. 2 Remov e the r ight top c ov e r . See page 10 1. 3 Remov e two silver screws (c allout 1 ). 4 Lift the left top cover up , and then pu ll it toward the rig ht side of the pr inte r to relea se two locatin g tabs (on the under side of th e cover , at the left edge). Figure 39[...]

104 Chapter 6 Rem oval and replaceme nt Fr ont co ver 1 Remov e two small , plasti c retain ing pi ns (ca llout 1). 2 Pinch and rel ease two tabs (below th e retain ing cups, ca llout 2) on the end of eac h blac k retaining s trap to re lease the strap ends. Figure 40. Fr ont cover (1 of 2) 3 Remov e the front c ov er from the hinges (call out 3) b[...]

Covers 105 Right door 1 Remov e tra y 1 if it i s insta lled. See page 1 25. 2 Open the r ight do or . 3 Pinch and t hen push th e two tabs (callout 1 ) on the e nd of the blac k strap to r elease t he strap ends. If you hav e diffic ulty , use nee dle-nose p liers. 4 Disconnect the f our lo cator ta bs (callo ut 2) o n the cable cover , and th en [...]

106 Chapter 6 Rem oval and replaceme nt Right lo wer co ver 1 Remov e the following FRUs: • Right d oor . S ee page 10 5. • Back cover . See p age 109. • Right a nd left rail c ov e rs. See page 110. 2 Remov e three screws (call out 1). 3 Rotate the lower edge up to rel ease two tabs (callout 2 ). 4 Remov e the r ight lower cov e r . Figure 4[...]

Covers 107 Left door and di verter Note If the 3, 000-she et stacker , 3 ,000- sheet sta pler/ stacker , or multifu nction finis her is in stall ed, move it aw a y from the pr inter to gain acc ess to th e left door a nd diver ter . 1 Open the lef t door . CAUTION Mak e sure th at you do not drop the p ins (call out 1) th at are on t he end o f eac[...]

108 Chapter 6 Rem oval and replaceme nt Left back cov er 1 Remov e the formatte r . See page 1 35. 2 Remov e three si lver screws (not shown) fr om the left back cov er . 3 Rotate the left back cov er toward the back of the pr inter to rele ase the th ree tabs (callout 1 ) on the left s ide of the c ov er and the two tabs (c allout 2) on the r ight[...]

Covers 109 Bac k cover 1 Remov e the pow er cord . 2 Remov e two silver screws (cal lout 1) o n the r ight back cover . 3 Remov e sev en gold s crews (callout 2 ) on the b ack cov er . 4 While facing the ba ck of the pri nter , r otate the l eft edg e out an d then rem ov e the back cov er . CAUTION Mak e sure th at you do not damage the plast ic t[...]

11 0 Chapt er 6 Removal and repl acement Right and left rail co vers 1 Remov e tra ys 2 and 3. See page 121. 2 Remov e two silver screws (c allout 1 ) from th e ri ght rail cover . 3 Lift the upper tab (call out 2) to re lease it, and pus h the lower tab ( callou t 3) toward the r ight to releas e it. 4 Remov e the r ight rail cover . 5 Remov e the[...]

Top assem blies 111 T op assemblies Gain ac cess to the f ollowing as semblies from the top of the pr int er : Con trol panel 1 Open the front c ov er . 2 Release the two ta bs (callo ut 1) on the undersi de of th e contro l panel by pullin g them toward the front of th e pri nter . 3 Tilt the front of the c ontrol p anel up. 4 Unplug the ca ble co[...]

11 2 Chapt er 6 Removal and repl acement Laser/scanner ass embl y 1 Remov e the following FRUs: • Control p anel. See page 11 1. • Right t op cover . See page 1 01. 2 Unplug three cable connector s (call out 1). 3 Remov e f our lo ng, gold s crews (callout 2 ). 4 Lift the lase r/scan ner ou t of the pr in ter . Figure 50. Laser/sc anner ass emb[...]

Top a ssem blies 11 3 Delivery assemb ly 1 Remov e the following FRUs: • Right t op cover . See page 1 01. • Left top cover . S ee page 10 3. • Left back cover . See pa ge 108. • Control p anel. See page 11 1. 2 Open the lef t door . 3 F ace the top of the p rint er from the left si de. 4 Unplug one c able connector (c allout 1) . 5 Remov e[...]

11 4 Chapt er 6 Removal and repl acement Delivery-fan ass embl y 1 Remov e the del ivery as sembly . S ee page 11 3. 2 Gently remove the two sensor fl ags (c allout 1) from the holders. 3 Unplug three cable connector s (call out 2). CAUTION Mak e sure th at you remove and replace the cable connec tors care fully . 4 Remov e one si lver screw (callo[...]

Top a ssem blies 11 5 Delivery-assembl y fans and face-do wn-bin fan (fans 3, 6, and 4) 1 Remov e the fan assembly . See page 114. 2 Carefully unwind the fan cables from the ca b le guid es (ca llout 1) . Figure 53. Delivery -assembly fans and face-down-bin fan ( 1 of 2) 3 Remov e six gold screws ( callout 2 ). 4 Remov e the three f a ns: • F an [...]

11 6 Chapt er 6 Removal and repl acement Delive ry mot or 1 Remov e the following FRUs: • Right t op cover . See page 1 01. • Left top cover . S ee page 10 3. • Control p anel. See page 11 1. • Deliver y assembly . See page 113. W ARNING! The PCA board is fra gile. T o prev ent damag e, hold the PCA boar d when you remove or plug in th e co[...]

Top a ssem blies 11 7 Car tridge rele ase lever 1 Remov e the following FRUs: • Right t op cover . See page 1 01. • Left top cover . S ee page 10 3. • Control p anel. See page 11 1. 2 Open the front c ov er . 3 Rotate the car tridg e release l ev er d ownwa rd. Figure 56. Cart ridge release lever (1 of 3 ) 4 Remov e the pr int c ar tr idge. S[...]

11 8 Chapt er 6 Removal and repl acement 7 Rotate the car tridg e releas e lev er to the ver tic al, unlo ck ed positi on. Figure 58. Cart ridge release lever (3 of 3 ) 8 F ace the front of th e pr inter , and sl ide the c ar tr idge releas e handle awa y from th e front of the pri nter .[...]

Front assembl ies 11 9 Fr ont assemblies Gain ac cess to the f ollowing as semblies from the front of the p rinte r : Print cartridge W ARNING! T o prev en t damage, do not expose the pr int car tridg e to light. Put i t in its pr int car tridge bag, or , if the bag is no t av a ilable, cov er the pr int car tridge with a pie ce of p aper . 1 Open [...]

120 Chapter 6 Rem oval and replaceme nt T ransfe r- rolle r assemb ly CAUTION Do no t touch the black trans f e r roll er . Sk in oils can da mage the r oller . 1 Open the front c ov er . 2 Unlock the pri nt car tr idge by rotating th e large, green lever (callout 1 ) downward. 3 Press the blue tab (callo ut 2), and slowly pull the transfer roller [...]

Fron t asse mblie s 121 T ra y 2 and tr ay 3 (int er changeable) 1 Slide the tray open un til it st ops. 2 Gr asp the s ides of t he t ra y . 3 Lift the tray up and remove it. Figure 61. Tr a y 2 o r t r a y 3[...]

122 Chapter 6 Rem oval and replaceme nt Roller s (pic kup, feed, or separation) CAUTION Do not remov e the torque l imiter fro m behind the sep aration roll er . If the black spacer come s off, retur n it to the s haft, me tal-edge first. 1 Remov e tra y 2 or tray 3. See page 12 1. 2 Locate the app ropr iate rol ler on the upper-r ight si de of th [...]

Fron t asse mblie s 123 Fuser -jam-remo val knob CAUTION Mak e sure no t to drop a ny of the i nter nal par ts from the fus er-jam- removal knob , a nd pay careful attention t o the or iginal loca tion of the par ts. 1 Open the front c ov er . 2 Release the t ab (cal lout 1) wi th a smal l flatblade sc rewdriver . 3 Slowly remove the knob and int e[...]

124 Chapter 6 Rem oval and replaceme nt Registration-jam-rem o val knob 1 Open the front c ov er . 2 Hold the regis tration-ja m-removal knob fir mly , and remove the silver screw inside th e knob (callout 1 ). 3 Pull the kn ob off o f the pr inter . Figure 64. Registration-jam-remo v al knob T o reinstall Make sure that you al ign the k nob with t[...]

Righ t asse mblie s 125 Right assemblies Gain ac cess to the f ollowing as semblies from the r ight sid e of the pri nter : z Multipur p ose tray (tra y 1 ) z P aper- inpu t uni t (PI U) z Regi stra tion asse mb ly z T ransfer-guide ass embly Tr a y 1 1 Unlock two locking pins (on e shown, call out 1) at the botto m of tray 1. 2 Gently pull t he bo[...]

126 Chapter 6 Rem oval and replaceme nt P a per-input unit ( PIU ) 1 Remov e the following FRUs: • Right d oor . S ee page 10 5. • Back cover . See p age 109. • Right rail cover . See page 110. • T ra y 2 and tray 3. See page 121. 2 Remov e f our gold s crews (callout 1), two from each rail . 3 Pull the rails out from t he fro nt of the pr [...]

Righ t asse mblie s 127 6 Remov e three screws (call out 3) from the r ight lower cov e r . 7 Rotate the lower edge up to rel ease two tabs (callout 4 ). 8 Remov e the r ight lower cov e r . Figure 68. P aper -input unit (3 of 5) 9 F ace the back of the pr inter . 10 Remov e the J- 220 and J -221 ca ble connectors (callout 5 ) from th e DC co ntrol[...]

128 Chapter 6 Rem oval and replaceme nt 11 F ace the rig ht side of the pr inter . 12 Push th e green r egistratio n hand le (ca llout 7) d own sligh tly , and then pull it o ut to g ain a ccess to the PIU. 13 Remo ve f our silv er scr ews (c allout 8). CAUTION The PIU is heavy . 14 Grasp the PIU han dle (ca llout 9), an d lift the P IU out. Figure[...]

Righ t asse mblie s 129 Registration assem bl y 1 Remov e the following FRUs: • Right d oor . S ee page 10 5. • Back cover . See p age 109. • Print c ar t ridg e. See page 119 . • T ra y 2 and tray 3. See page 121. • Registrati on-jam-removal knob. See page 1 24. • PIU . See pa ge 126. 2 Unplug the J- 215 cable co nnector (callout 1 ) f[...]

130 Chapter 6 Rem oval and replaceme nt 3 Remov e two gold scr ews (callout 2 ) from t he registrati on assem bly . 4 Lift the regist ration ass embly up slightly , and then ro tate it downward unt il you can pul l it from the chas sis. Figure 72. Registratio n assembly (2 of 2) T o reinstall W ARNING! Make sure not to scrape th e top of th e regis[...]

Righ t asse mblie s 131 T ransfe r- guide assembl y 1 Remov e the following FRUs: • Right d oor . S ee page 10 5. • Back cover . See p age 109. • T ransfer-roller assembly . See page 120. • T ra y 2 and tray 3. See page 121. • PIU . See pa ge 126. • Registrati on assem b ly . See pag e 129. • Fuser as sembly . See p age 134 . • F ee[...]

132 Chapter 6 Rem oval and replaceme nt T o reinstall 1 F ace the right s ide of the pr inter , and reins er t t he pin (cal lout 1 ) in the b ack, left cor ne r . 2 Rotate the trans f e r guide a ssembly upward, and slid e the thre e back tabs (ca llout 2) in to place. CAUTION Y ou must confir m th at the tabs are securel y in place before proceed[...]

Left ass emblies 133 Left assemblies Note If the 3, 000-she et stack er , 3,000- sheet sta pler/ stacker , multifun ction fin isher , or 8-bin mailb ox is install ed, move it aw ay from the pr inter be f ore be ginning r epairs to the left side of the pr inter . Gain ac cess to the f ollowing as semblies from the le ft side of the pr inter : z Dupl[...]

134 Chapter 6 Rem oval and replaceme nt Fuser assemb ly W ARNING! The fus er assembly c an be hot. Us e cau tion when r emoving it. Note If an optio nal out put acces sor y i s installe d, remove it. If a dup le xer is installe d, remove it. See p age 133 . 1 Lift the left d oor handl e, and then o pen the le ft door. 2 Rotate the two blue locking [...]

Back a ssemblie s 135 Back assemb lies Gain ac cess to the f ollowing as semblies from the back of the pri nter : Formatter W ARNING! The formatte r has s har p edg es. 1 T urn th e pr inter off. 2 Disconnect al l cables from th e forma tter . 3 Loosen the two thu mb sc rews (callout 1). 4 Grasp the thumb s crews, and slide t he formatter out of th[...]

136 Chapter 6 Rem oval and replaceme nt Low-v o ltage power sup ply 1 Remov e the back cover . See pag e 109. 2 Remov e the large cable connec tor (cal lout 1) fr om the DC c ontroll er . 3 Unroute the c able from the cable gu ides (c allout 2). Figure 80. Low-v oltage power suppl y (1 of 2) 4 Unplug one s tandard c able connecto r (callo ut 3) fro[...]

Back a ssemblie s 137 High-v oltage power suppl y 1 Remov e the back cover . See pag e 109. W ARNING! The flat ribbon cable is fragile. Do n ot bend or f old it. 2 Remov e the fla t ribbon cable connector ( callou t 1) from the DC con troller . 3 Unplug the low-voltage power-supp ly cable co nnector (callout 2) from th e DC contr oller , and unrout[...]

138 Chapter 6 Rem oval and replaceme nt DC contr oller CAUTION The DC control ler is sensiti v e to electrosta tic disc harge ( ESD). A lwa ys perfor m ser vic e work at an ESD-prote cted wor kstation , or use an ESD ma t. For fur ther precaut ions, see page 9 9. 1 Remov e the following FRUs: • Back cover . See p age 109. • F or matter . See pa[...]

Back a ssemblie s 139 3 Remov e f our gold s crews (callout 2). 4 Release the s mall tab (callout 3 ), and r otate the top edge o f the DC cont roller a wa y from the pri nter . 5 Remov e the DC contr oller from the t wo metal ho lders (c allout 4) . Figure 85. DC controller (2 of 2) 2 2 3 2 3 2 4 2[...]

140 Chapter 6 Rem oval and replaceme nt T oner -sensor contact assemb ly 1 Remov e the following FRUs: • Back cover . See p age 109. • High-voltage p ower supply . S ee page 137 . • DC contro ller . See page 138. 2 Remov e two screws (call out 1). 3 Remov e the tone r-sensor c ontact as sembly . Figure 86. T oner-sensor contact as sembly T o [...]

Back a ssemblie s 141 Drum moto r 1 Remov e the back cover . See pag e 109. 2 Remov e the HVPS. See p age 137 . 3 Unplug one c able connector ( callou t 1). 4 Remov e f our gold s crews (callout 2). 5 Pull the dr um mo tor awa y fr om the printer. Figure 88. Drum motor 2 2 1 2[...]

142 Chapter 6 Rem oval and replaceme nt Feed-drive ass embl y 1 Remov e the following FRUs: • Back cover . See p age 109. • High-voltage p ower supply . S ee page 137 . • DC contro ller . See page 138. 2 Disconnect the dr um motor. 3 Open the front c ov er . 4 Press the whi te button on th e car tr idge releas e lev er (callout 1, page 119), [...]

Back a ssemblie s 143 P ower -supply fan ( fan 1) 1 Remov e the back cover . See pag e 109. 2 Unplug the fan cable conne ctor (cal lout 1), and care fully un wind the fan cables from th e cable guides ( callou t 2). 3 Slide the power suppl y fan (callout 3) out of the pr inter . Figure 90. P ower -supply f a n 2 2 2 2 3 1[...]

144 Chapter 6 Rem oval and replaceme nt Car tridge fan (fan 5) 1 Remov e the back cover . See pag e 109. 2 Remov e the J-21 6 cable conne ctor (callout 1) from th e DC contr oller . Figure 91. Car tri dg e fa n (1 of 2) 3 Remov e tra y 1 if it i s insta lled. See page 1 25. 4 Open the r ight do or . 5 Release the strap by pinchin g and then p ushin[...]

Back a ssemblie s 145 Contr oller fan (fan 2) 1 Remov e the back cover . See pag e 109. 2 Locate the c ontrolle r f an below the for matter . 3 Unplug the fan cable conne ctor (cal lout 1), and care fully un wind the fan cables from th e cable guides ( callou t 2). 4 Release two black tabs (call out 3). 5 Slide the c ontrolle r fan (callout 4) out [...]

146 Chapter 6 Rem oval and replaceme nt Jetlink c onnector 1 Remov e the back cover . See pag e 109. 2 Disconnect two cables (callout 1) tha t are connec ted to the Jetli nk conne ctor (b ehind the w hite ground con nector). 3 Remov e two screws (call out 2). 4 Remov e the Je tlink co nnect or . Figure 94. Jetlink co nnector 2 1[...]

Back a ssemblie s 147 Fuser -connector holder assembl y 1 Remov e the following FRUs: • F or matter . See page 135. • Back cover . See p age 109. • Left top cover . S ee page 10 3. • Right t op cover . See page 1 05. • Low-voltage pow er suppl y . See page 136. • High-voltage p ower supply . S ee page 137 . • F eed-dr ive asse mbly . [...]

148 Chapter 6 Rem oval and replaceme nt 4 Remov e one scr ew (callout 5 ) and one cable connec tor (call out 6), an d then pul l the fu ser- connecto r holder assem bly tow ard you. Figure 97. Fuser -connector holder assemb ly (3 of 3) 6 5[...]

Back a ssemblie s 149 Fuser delivery-drive a ssembl y 1 Remov e the following FRUs: • Left top cover . S ee page 10 3. • Right t op cover . See page 1 05. 2 Open the lef t door . 3 Remov e the del ivery as sembly . S ee page 11 3. 4 Disconnect on e cable (callo ut 1) a nd one con nector (c allout 2). Figure 98. Fuser deliv ery-d rive asse mbly [...]

150 Chapter 6 Rem oval and replaceme nt 6 F rom the lef t side of th e prin ter , li ft the back of the fuser del ivery dr ive assembly to diseng age the top tabs ( callou t 4). Figure 100. Fuser deliv ery-dri ve asse mbly (3 of 3) 7 Pull the fu ser delivery -dr ive assembly toward you to di senga ge the front tab, rotate th e assem bly to the left[...]

Tray 4 151 Tr a y 4 The following cov ers an d assemblies c an be rem ov e d from tray 4: Orienta tion See "Ori entati on of the pr inte r (with t ra y 4)" on page 10 0. Left side co ver 1 Remov e two screws (callou t 1) from the left s ide cov er . 2 Pull the top edge of the cover outward. 3 Lift the left s ide cover up and outward to re[...]

152 Chapter 6 Rem oval and replaceme nt Ri ght si de co ver 1 Remov e two screws (callout 1) from the right s ide cov er . 2 Pull the top edge of the cover outward. 3 Lift the r ight side c ov er up and out to rem ov e it fro m tra y 4. Figure 102. Right side cover T o reinstall Make sure that th e hook (callout 2 ) on t he inside of the cover conn[...]

Tray 4 153 Bac k cover s Center bac k cover 1 Remov e f our scr ews (callout 1) from the center back cov e r . 2 Remov e the ce nter back cover . Right bac k cover 1 Remov e the ce nter back cover . 2 Slide the r ight b ack cov er (call out 2) toward the center to releas e an inter ior tab . 3 Lift the r ight back cover straight up t o release a se[...]

154 Chapter 6 Rem oval and replaceme nt Tr a y 4 CAUTION T ray 4 is heavy and ca n be da maged if dr opped. Us e both hands when removing tray 4. 1 Open tray 4 (the t ra y assembly), a nd remove all of the paper . 2 Pull the tray assembly out unti l it stop s. 3 Press the r elease button ( callout 1) on the right s ide of the t ra y and th e releas[...]

Tray 4 155 Roller s (pic kup, feed, and separation) 1 Remov e tra y 4. See p age 154. 2 Locate the ap propr iate ro ller on the upper righ t side of the tra y cavity . T he pickup rol ler (callout 1), feed roll er (callo ut 2), and separa tion rol ler (call out 3) ar e all ty pe 2 rol lers. Note T o gain acc ess to the se paration ro ller , slide t[...]

156 Chapter 6 Rem oval and replaceme nt Registration assem bl y 1 Remov e the r ight side cov er . See page 15 2. 2 Remov e f our s crews (callout 1) . CAUTION Use care when following st ep 3. Three cables are c onnected to the reg istration as sembly . 3 Gently lif t the regis tration asse mbly off of tray 4, and unp lug three connecto rs (ca llou[...]

Tray 4 157 Drive motor 1 Remov e the ce nter back cover . See page 153. 2 Unplug the ca ble connector ( callout 1) from the contr oller boar d. 3 Carefully unwind the c able from the cable guid es (callo ut 2). 4 Remov e two screws (call out 3). 5 Remov e the dr ive motor from tray 4. Figure 108. Drive motor 2 2 2 1 2 3[...]

158 Chapter 6 Rem oval and replaceme nt Drive ass embl y 1 Remov e the ce nter back cover . See page 153. 2 Unplug the ca ble connector ( callout 1) from the contr oller boar d. 3 Carefully unwind the c able from the cable guid es (callo ut 2). 4 Remov e two screws (call out 3). 5 Remov e the dr ive assembly from t ra y 4. Figure 109. Drive assem b[...]

Tray 4 159 Contr oller bo ar d 1 Remov e the following FRUs: • Center ba ck cov er . Se e page 153. • Left back cover . See pa ge 153. 2 Unplug elev en conne ctors (c allout 1). Figure 1 10 . Controller boar d (1 of 2) 3 Remov e two screws (call out 2). 4 Release two hold ing pi ns (call out 3). 5 Remov e the co ntroller b oard fro m tra y 4. F[...]

160 Chapter 6 Rem oval and replaceme nt P aper-size detection switc h PCA 1 Remov e the ce nter back cover . See page 153. 2 Remov e one scr ew (callout 1 ) to remove the leaf s prin g (callou t 2). Figure 1 12 . Paper - size switch PCA (1 of 2 ) 3 Release four tabs (call out 3), an d remove the PCA from the ca sing. 4 Unplug the ca ble connector ([...]

Tray 4 161 P ower supply 1 Remov e the following FRUs: • Center ba ck cov er . Se e page 153. • Left back cover . See pa ge 153. 2 Unplug one c onnect or (callo ut 1). 3 Remov e two screws (call out 2). 4 Slide the power suppl y to t he left to rem ov e it. Figure 1 14 . Po w e r s u p p ly 2 2 3 2 1 2[...]

162 Chapter 6 Rem oval and replaceme nt Pic kup assembl y 1 Remov e the following FRUs: • Right sid e cover . See pa ge 152. • Center ba ck cov er . Se e page 153. • Right b ack cov er. See page 15 3. • T ra y assem bly . See pag e 154. • Registrati on assem b ly . See pag e 156. 2 F rom the b ack of tra y 4, unp lug two c onnector s (cal[...]

Tray 4 163 P aper-connecting unit 1 Release the two lev e rs (cal lout 1) by pulling them toward the cent er of th e paper connec ting unit . 2 Lift the paper connec ting unit s traight up and remove it. Figure 1 17 . Pa per-conne cting unit 2 1[...]

164 Chapter 6 Rem oval and replaceme nt[...]

Chap ter contents 165 7 T roub leshooting Chapter contents T roubleshooting pr ocess . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 7 Basic troubleshooti ng proc ess flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Prelimin ar y op erat[...]

166 Chapter 7 Troubl esho oting Repeating defect ruler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243 Media troublesh ooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 4 Deter mine th e problem source: media or prin[...]

Troubles hooting pr ocess 167 T r ou bleshooting pr ocess The trou b leshoo ting proc ess is a systema tic appr oach that ad dresses the pr imar y problems firs t, and then other problems, to dis cov er the cau ses for printe r malfun ction s and erro rs. The "Basic troubleshooti ng proc ess flow" on page 1 68 illus trates t he pr imar y [...]

168 Chapter 7 Troubl esho oting Basic tr ou bleshooting pr ocess flow Figure 1 18 . Basic trou bleshooting pr oc ess flow (1 of 2 )[...]

Troubles hooting pr ocess 169 Figure 1 19 . Basic troub leshooting pr ocess flow (2 of 2 )[...]

170 Chapter 7 Troubl esho oting Preliminary oper ating c hec ks Make sure that th e following conditio ns are m et before troubleshoot ing a spe cific p rinte r problem: z The pr inter is plug ged in , and the specifi ed power is bei ng delivered . z The selec ted tray contains med ia that is corr ectly loade d and a djuste d. z The pr int c ar tr [...]

General tr oublesh ooting in format ion 17 1 General troubleshooting in f ormation The following list s sym ptoms an d typica l sol utions to miscel laneou s problems. Abnormal noises are evi dent, such as grinding or c hattering when the ma in moto r is turned o n In the p rint car tridge a rea: z If the pr int car tri dge is new , autom atic s ea[...]

172 Chapter 7 Troubl esho oting En velopes are wrinkling z V er ify that the input tray is tray 1. z V er ify that the outp ut dest ination i s the face-up bi n. z Place th e fuse r lev e rs in the up posi tion and r etr y p rint ing the env e lopes. z T r y different envelopes (make sure t hat the envelopes are wi thin spec ificati ons; see the HP[...]

General tr oublesh ooting in format ion 17 3 T r ay 2, t ray 3 , a nd tr ay 4 Note Standard sizes are au tomatical ly detected in the se trays . Use these steps to se t the size for custom medi a in tra y 2, tray 3, and tray 4: 1 Press to open the menus. 2 Use or to scroll to PAPER HANDLING , and th en press . 3 Use or to scroll to TRAY X SIZE , wh[...]

174 Chapter 7 Troubl esho oting Po w e r - o n The pr inter control pan el sho uld be func tional as soon as possible in the tr oubleshootin g process so that the pr inter diagnos tics can a ssist in l ocating prin ting err ors. T able 19 . P ower-on de fects or a blank d isplay Problem Action Is ac po wer av ailabl e at the printer pow er receptac[...]

Troubles hootin g by usi ng contr ol-panel messag es 175 T r ou bleshooting b y using con tr ol-panel m essages The con trol pane l shoul d show the m essage READY , PAUSED , or POWERSAVE ON . For inf o r mation abo ut error mes sages t hat appe ar , see t he ev ent log. If the displ ay is b lank, s ee "Po wer-on" on pa ge 174 . Even t lo[...]

176 Chapter 7 Troubl esho oting 1 Check the e vent log for specifi c error trends i n the last 10,000 prin ted pag es. 2 Ask the cu stomer for any obs er ved error tre nds (for example, if jams ten d to oc cur in a specifi c area of th e pri nter). 3 Re cord any spec ific error tren ds. 4 See "Pri nter-me ssage ta bles" on page 1 79” a [...]

Troubles hootin g by usi ng contr ol-panel messag es 177 Vi ew th e eve nt l og Use the ev ent log to scroll thr ough the c ontents of the ev ent log fr om the c ontrol pa nel. The 50 most recent events appear , with the most recent a ppear ing fi rst. Use or to scroll through the ev ent- log conte nts. If the event log is empty , the control panel[...]

178 Chapter 7 Troubl esho oting Contr ol-pa nel messages Make sure to re ad the exact text of the co ntrol-pane l messa ge, includin g the error -messa ge number and the te xt, in order t o locate t he error messa ge in the ta bles. This contr ol pane l store s enhance d informati on. Message s that app ear on the co ntrol pan el provide si x categ[...]

Control -panel m essages 17 9 Contr ol-panel and e vent-log messa ge for mat The con trol-panel messag es are i n the following f or mat: z 13.XY.ZZ JAM INSIDE DUPLEXER z WAITING FOR TRAY XX TO LIFT z 40 EIO X BAD TRANSMISSION The ev ent-log message s are in the following for mat: z 3 13.xy .zz 0 JAM INSIDE DUPLEXE R z 2 00.00.00 0 W AITING FOR TRA[...]

180 Chapter 7 Troubl esho oting Alphabetical e rr or messa ges T able 20. Alp habetic er ror messages Messag e Event-log error message Description or ex planation Recommended action [FS] DEVICE FAILURE To enter menus press alternates wit h READY To enter menus press The pr in ter dete cted a device f ailure on the sp ecified de vice . [FS] is: •D[...]

Control -panel m essages 18 1 CARTRIDGE FAILURE For help press alternates wit h RETURN FOR REPLACEMENT For help press z The print cartridge is def ective . z The toner-sen sor conta ct ass embly is defective. z The high-v oltage po wer supp ly is def ectiv e. 1 Remov e and reinsta ll the print cartridge 2 Replace t he car tridge . 3 Replace the t o[...]

182 Chapter 7 Troubl esho oting DATA RECEIVED PRESS TO CONTINUE alternates wit h READY To enter menus press The print er has rec eiv ed dat a. Press to print the last page. DELETING The pr i nter is de leti ng t he sto red job. No action is neces sary . DETECTABLE SIZE IN TRAY XX For help press alternates wit h DETECTABLE SIZE IN TRAY XX MOVE SWITC[...]

Control -panel m essages 18 3 INITIALIZING PERMANENT STORAGE z The printer has j ust be en turned on. z P er manent stor age is initia lizing. No action is neces sary . INPUT PAPER PATH OPEN The pape r-path b etween th e printer and th e e xter nal pap er- handlin g inpu t de vice is open . Close the input de vice paper path. INSTALL CONNECTION UNI[...]

184 Chapter 7 Troubl esho oting MEMORY SHORTAGE JOB CLEARED For help press alternates wit h READY To enter menus press The printer ran out of memory (the remai nde r of t he job is ca ncele d). 1 Add addition al memory . 2 Ad d a har d disk. 3 V er ify the job and prog ram settings . 4 Simplify the jo b . MEMORY SHORTAGE PAGE SIMPLIFIED For help pr[...]

Control -panel m essages 18 5 PRINTING CONFIGURATION A config urati on page i s printing . No acti on is ne cessary . PRINTING EVENT LOG An e v ent log is print ing. No action is necessary . PRINTING FILE DIRECTORY A file directory page i s printing. No acti on is ne cessary . PRINTING FONT LIST A PCL or PS personal ity typef ace list is printing. [...]

186 Chapter 7 Troubl esho oting SCAN CARRIAGE LOCKED The sc an ca rr iage i s locked. Unlo ck the s can car ri age. SCAN FAILURE A scann ing job f ailed. T urn off the printer , and then turn the printer on again. SETTING SAVED A v alue is sa ve d. No acti on is ne cessary . SIZE MISMATCH TRAY XX = [SIZE] For help press The med ia loaded in the tra[...]

Control -panel m essages 18 7 TRAY XX SIZE= *DETECTED SIZE For help press alternates wit h TRAY X SIZE= *DETECTED SIZE To change, move switch in tray x The custom sw itch is in the “Standard” positi on, and th e custom er selec ts a v alue from the menu. 1 V er ify the tra y settings . 2 V er ify the progr am set tings. 3 Set the tra y s witch [...]

188 Chapter 7 Troubl esho oting Numerical er r or messa ges T able 21. Numeric er ror messages Contr ol panel message Event-log err or messag e Description Recomme nded action 13.01.00 JAM IN TRAY 1 For help press 13.01.00 A page is jammed in the paper path at th e tra y 1 f eed area. 1 Clear the ja m in the indi cated area. 2 Close the d oor so th[...]

Control -panel m essages 18 9 13.03.00 JAM IN TRAY 1 For help press 13.03.00 z A page is jam med in the paper path at the tra y 1 f eed area . z The medi a did not r each the registratio n sensor (PS2) within the sp ecifie d time. 1 Clear the ja m in the indi cated area. 2 Close the d oor so that the printer attem pts to cl ear the paper pat h. 3 P[...]

190 Chapter 7 Troubl esho oting 13.05.00 JAM INSIDE RIGHT DOOR For help press 13.05.00 z A page is jam med in the paper path at the fuser area. z The lead ing e dge of th e med ia did not reach the fuser deliv er y sensor (PS5 02) withi n the specifi ed tim e. 1 Clear the ja m in the indi cated area. 2 Close the d oor so that the printer attem pts [...]

Control -panel m essages 19 1 13.09.00 JAM INSIDE LEFT DOOR For help press 13.09.00 z A page is jam med in the paper path at the f ace -down bi n. z The lead ing e dge of th e med ia did not re ach th e fa ce-do wn bin deli very sens or (PS1451) within the sp ecifie d time. 1 Clear the ja m in the indi cated area. 2 Close the d oor so that the prin[...]

192 Chapter 7 Troubl esho oting 13.11.00 JAM INSIDE DUPLEXER DOOR For help press 13.11.00 z A page is jam med in the paper path at the rev ersing a rea. z The tr ailing e dge of the media did not l ea ve the re v ersed paper sen sor (PS2002) in the duple xer w ithin th e specifi ed time. 1 Clear the ja m in the indi cated area. 2 Close the d oor so[...]

Control -panel m essages 19 3 13.11.08 JAM IN INPUT ACCESSORY For help press 13.11.08 z A page is jam med in the paper path at t he v er tical tr ansf er unit regi str ation area . z A paper -deliv ery dela y jam occurred. 1 Clear the ja m in the indi cated area. 2 Close the d oor so that the printer attem pts to cl ear the paper pat h. 3 Mak e sur[...]

194 Chapter 7 Troubl esho oting 13.12.00 JAM INSIDE LEFT DOOR For help press 13.12.00 z A page is jam med in the paper path at the duple x er . z The lead ing e dge of th e med ia did not re ach th e duple xer paper sen sor (PS2004) within the sp ecified t ime. 1 Clear the ja m in the indi cated area. 2 Close the d oor so that the printer attem pts[...]

Control -panel m essages 19 5 13.12.10 JAM IN LEFT ACCESSORY For help press 13.12.0A Media w as pres ent in the paper path wh en po wer w as turned on. 1 Clear the jam. 2 Chec k f or mech anica l inter ference in th e fl ipp er an d pape r-p ath ro lle rs. 3 T ur n off the printer , and the n turn the printer on again. 4 Send tw o pag es throug h f[...]

196 Chapter 7 Troubl esho oting 13.12.20 JAM IN LEFT ACCESSORY For help press 13.12.14 z Media is pr esent in the accum ulator when the printer is turned on. z Media is acti vat ing the e xit sensor w hen the p rinter is turned on. 1 Clear the jam. 2 T ur n off the printer , and the n turn the printer on again. 3 Send tw o pag es throug h f or a pa[...]

Control -panel m essages 19 7 13.12.31 JAM IN LEFT ACCESSORY For help press 13.12.1F Media is j ammed in th e stap ler unit. 1 Clear the jam. 2 T ur n off the printer , and the n turn the printer on again. 3 Send a st aple job to the stapl er . 4 Replace the stapl er unit . 5 Replace the carriage assembly . 13.12.40 JAM IN LEFT ACCESSORY For help p[...]

198 Chapter 7 Troubl esho oting 13.20.00 JAM INSIDE FRONT DOOR For help press 13.20.00 z A page is jam med in the paper path. z Media is prese nt in t he printer . Note Media is detected i n the pap er path when the pr i nter is t ur ned on, or media i s detecte d after ope ning and clo sing an y do or: • Regis tration s ensor (PS2) • Fus ing -[...]

Control -panel m essages 19 9 13.21.00 JAM INSIDE LEFT DOOR For help press 13.21.00 A door is open. 1 Close the d oor so that the printer attem pts to cl ear the paper pat h. 2 Clear the ja m in the indi cated area. 3 P erform a pa per-path test. See p age 213. 4 P erform a service tes t. See page 2 13. 5 V eri fy that t he interlock s witch es are[...]

200 Chapter 7 Troubl esho oting 13.30.00 JAM INSIDE RIGHT DOOR For help press 13.30.00 A page is jammed in the pic kup area o f tra y 1. 1 Clear the ja m in the indi cated area. 2 Close the d oor so that the printer attem pts to cl ear the paper pat h. 3 P erform a service tes t. See page 2 13. 4 If the er ror persist s, repl ace the pap er-input u[...]

Control -panel m essages 20 1 13.XX.YZ JAM IN TRAY N 13.01.00 -or- 13.01.00 -or- 13.30.00 z A tra y 2 pic kup jam has occurred ( N = 2) (PS1402). z A tra y 3 pic kup jam has occurred ( N = 3) (PS1404) . z A tra y 1 pic kup jam has occurred ( N = 1). 1 Clear the ja m in the indi cated area. 2 Close the d oor so that the printer attem pts to cl ear t[...]

202 Chapter 7 Troubl esho oting 13.XX.YZ JAM INSIDE DUPLEXER 13.12.00 -or- 13.13.00 z A duple xing dela y jam ha s occurred. z A duple xing st ay jam has occurred. 1 Clear the ja m in the indi cated area. 2 Close the d oor so that the printer attem pts to cl ear the paper pat h. 3 P erform a s ensor test . 4 P erform a pa per-path test. 13.XX.YZ JA[...]

Control -panel m essages 20 3 22 EMBEDDED I/O BUFFER OVERLOW 22 The printe r embedde d I/O buff er ov erflow ed during a b usy state . 1 T o continu e printing, pres s (som e data will be lost). 2 T ur n off the printer , and the n turn the printer on again. 3 See "Embed ded LAN troub leshooting (HP LaserJ et 9040n/9 050n, HP LaserJ et 9040dn [...]

204 Chapter 7 Troubl esho oting 40 EIO X BAD TRANSMISSION To continue press 40 A connec tion with t he EIO card in slot X ha s bee n abnormally interrupted. 1 T o continu e printing, pres s (some wil l be lost ). 2 T ur n off the printer , and the n turn the printer on again. 3 Reseat t he serial cabl e. 4 Rep lace t he se ri al cable. 5 Mov e the [...]

Control -panel m essages 20 5 41.X PRINTER ERROR For help press alternates with To continue press 41.X A printer error o ccurred, and X correspo nds to the f ollo wing i ssue: • 1 = Unkn own mispr int error • 2 = Beam detect error • 4 = No vi deo syn c 1 T o continu e printing, pres s . 2 T ur n off the printer , and the n turn the printer on[...]

206 Chapter 7 Troubl esho oting 52.X PRINTER ERROR For help press alternates with To continue cycle power 52.X A printer error o ccurred, and X correspo nds to the f ollo wing i ssue: 0 Scanner error 1 Scann er star tup err or 2 Scan ner rotation error 1 T ur n off the printer , and the n turn the printer on to conti nue. 2 Reseat con nections to t[...]

Control -panel m essages 20 7 57.XX PRINTER ERROR For help press alternates with To continue cycle power 57.X A printer error o ccurred, and X correspo nds to the f ollo wing i ssue: 1 Car tridge f an error (f an #5) 2 (not use d) 3 P owe r-supply-f an error (f an #1) 4 F or matter- (con troller-) f an error (f an #2) 5 Deliv er y-f an (front) e rr[...]

208 Chapter 7 Troubl esho oting 60.X PRINTER ERROR For help press 60.X Tr a y X is lift ing the m edia to t he top of the tr ay f or correct f eeding, b ut someth ing is pre ve nting the lift proce ss. 2 Error in tr a y 2 3 Error in tr a y 3 1 Open tra y X . 2 Check tra y X for obstru ctions . 3 Remo ve and resea t tra y X . 4 P erform a service te[...]

Control -panel m essages 20 9 66.11.01 For help press 66.11.01 The pape r path c onnectio n unit is not inst alled. Install th e pape r-path conn ection unit. 66.12.20 OUTPUT DEVICE FAILURE For help press 66.12.14 z The ret ainer sensor was not activ ated. z The r eta iner DC mo tor , loc ate d in the ac cumul ator , is dam aged. z The printer cann[...]

210 Chapter 7 Troubl esho oting 67.X The outp ut de vice i s not attache d when the pr i nter is t ur ned on. 1 At powe r-on, mak e sure that the outp ut dev ice is attach ed corre ctl y . 2 Mak e sure that the Je tLink connec tor is in stalle d corre ctl y . 68.X PERMANENT STORAGE WRITE FAIL For help press alternates with 68.X PERMANENT STORAGE WR[...]

Control- panel mess ages 21 1 69.X PRINTER ERROR To continue cycle power 69.X A printer error oc curred where X is detailed belo w . 0 The duple x mechan ism f ailed 1 The duple x side-ad just f ailed 1 T ur n off the printer , and the n turn the printer on to conti nue. 2 Reseat t he duple xe r (mak e sure t hat the pri nte r is tu r ne d off). 3 [...]

212 Chapter 7 Troubl esho oting 80.XXXX EIO ERROR 80.XXXX The EI O acce ssor y ca rd in slot X encount ered a critical e rror . 1 T ur n off the printer , and the n turn the printer on again. 2 Reseat t he EIO card. 3 Mov e the EIO card to a differen t slot . 4 If the er ror persist s, repl ace the EIO card. 80.XXX EMBEDDED JETDIRECT ERROR 80 An em[...]

User- an d servic e-level di agnos tics 213 User - and service-level diagnostics The following se ction s descr ibe diagno stic s for the pr inter . P aper-path test The pape r-path t est can b e used to veri fy that v ar ious pape r paths are wor king co rrectly o r to troubleshoot pr oblems with tra y config uration. T o print a paper-path test 1[...]

214 Chapter 7 Troubl esho oting 0104 T ra y 1 fe ed motor T ra y 1 0105 Switchbac k motor Duple x er 0106 Dupl ex f eed mo tor Dupl e xer 0107 Dupl ex f eed mo tor 2 Duplex e r 0108 Side regi strat ion motor Dup le x e r 0109 Pre-regist ration ro ller clutc h Registration assembly 0110 Registr ation roller c lutch Regis trati on assem bly 0111 T ra[...]

Servic e-level di agnostic s 215 Service-level diagnostics Engine test The engi ne test verif ies that th e pr int eng ine is fu nction ing cor rectly . Be cause the formatt er is complete ly bypassed dur ing an en gine te st, this te st is v er y us eful for isolatin g pr inter p roblems. The engine tes t pr ints a full page of hor izontal lines a[...]

216 Chapter 7 Troubl esho oting Diagnost ics flo wchart Use this f lowchar t to he lp ide ntify the c ause of hi gh-lev el prin ter problems f o r the HP La serJet 9 000, HP LaserJ et 9000mfp, HP LaserJe t 9000L mfp, HP LaserJet 9040 /9050, a nd HP Lase rJet 904 0mfp/ 9050mfp. These problems are indi cated by abnor mal ities in the pr inter power-o[...]

Other diagnost ics for the HP LaserJ et 9000 , 9000mfp, a nd 9000 Lmfp 217 Other diagnostics for th e HP LaserJet 9000, 9000mfp, an d 9000Lmfp Cold reset P erformi ng a cold res et clea rs all d ata fr om the p rinte r memor y and retu r ns al l of the default setting s to the factor y se ttin gs. CAUTION P er f or ming a cold res et resets th e Je[...]

218 Chapter 7 Troubl esho oting T o initialize NVRAM or perform a skip disk Note The mode l number , the ser ial number, the usage data, a nd the err or ev en t log infor mation is retained when pe rf or ming a disk initiali zatio n. 1 T ur n o ff the pr inter . 2 Press and ho ld ( the 9 button on MF Ps). 3 T ur n o n the pr inte r . 4 Release ( th[...]

Other diagnost ics for the HP Las erJet 90 40/9050, 90 40mfp, and 905 0mfp 21 9 Other diagnostics f or the HP LaserJet 9040/905 0, 9040mfp, a nd 9050mfp Cold reset P erformi ng a cold res et clea rs all d ata fr om the p rinte r memor y and retu r ns al l of the default setting s to the factor y se ttin gs. CAUTION P er f or ming a cold res et rese[...]

220 Chapter 7 Troubl esho oting T o initialize NVRAM or perform a skip disk Note The mode l number , the ser ial number, the usage data, a nd the err or ev en t log infor mation is retained when pe rf or ming a disk initiali zatio n. 1 T ur n o ff the pr inter . 2 T ur n o n the pr inte r . 3 W ait u ntil the pr inte r begins countin g memor y . 4 [...]

Tray 4 di agnos tics 22 1 T r ay 4 d i ag n o s t i cs T ra y 4 can run stan dalone di agnostic s to te st the de vice motors, functi onality , and sensor s. Y ou need one power cord , one #2 Philli ps scr ewdriver , and a smal l flatblade sc rewdriver for the DIP switches. Diagnost ics label The following label is on the insi de of th e tra y 4 ba[...]

222 Chapter 7 Troubl esho oting Sta ndal one r unni ng test This test v er ifies tha t tra y 4 is fu nctionin g correc tly . F or this test, us e the LED t hat is lo cated o n the control ler PCA on tra y 4. Note If tra y 4 is mou nted un der neath the pr inter , jams mi ght occu r becaus e the p rint er will not pick up the media. T o p rev ent e [...]

Tray 4 di agnos tics 22 3 Note Make sure that you tur n the power supply off an d set a ll the DIP switches to t he off posi tion (nor mal settings ) when you fin ish the diag nostics, or the unit w ill not wor k corr ectly . Then, r eplace the back cover . Light-pattern interpretati on If tra y 4 is wor king co rrectly , it picks up me dia from th[...]

224 Chapter 7 Troubl esho oting Jam tr oubleshooting Jams occur eithe r when med ia doe s not rea ch or do es not cl ear a pho tosensor a long th e pri nter paper pa th in a sp ecific a mount o f time. If a medi a jam oc curs, a 13.xx PAPER JAM mess age appears on the pr inter control pa nel. The following table lists ge neral questio ns that you s[...]

Jam trou bleshoot ing 225 Jams Jams occur mo st often wh en the following condi tions e xist: z T ra y s are n ot correc tly load ed (the me dia do es not mee t the sp ecificatio ns lis ted in the HP LaserJe t Pr inter Family Prin t Media Guid e ) z The medi a is in poor con ditio n z The pr inter needs clea ning If a jam oc curs, a 13.x PAPER JAM [...]

226 Chapter 7 Troubl esho oting Ev alu ate the inf ormation pages F rom the pr inter control pa nel, pr int page s that give details a bout the pr inter a nd its current configura tion. T he following infor mation pages ar e av ailable: z Configurati on page • If JetDir ect card i s instal led, a Je tdirect page is a lso generated. z File dir ect[...]

Eval uate the informat ion pag es 227 Figure 124. Sample configuration page Note If an HP J etdirect EIO card is insta lled, an HP Jetd irect c onfiguration p age al so pr ints out . E G 2 A 2 C 2 B 2 E D F[...]

228 Chapter 7 Troubl esho oting V erify installed options In the ins talled pe rsonali ties and option s section o n the conf iguration p age, look f o r options such as hard dis k informati on, DIMM types (R AM or ROM), an d DIMM sizes. Make sure that th e optio ns insta lled in t he pr inter ar e reflected in the configurat ion pa ge. If an insta[...]

Eval uate the informat ion pag es 229 Jetdirect pa ge Use the J etdirect pag e to v iew current networ k set tings, to help troubleshoot prin ter problems, or to v er ify networ k stat istics or protoco l informa tion. Jetdirec t page elements A HP Jetdire ct config uration B Network statisti cs C Protoc ol informa tion Figure 125. Sample Jetdirect[...]

230 Chapter 7 Troubl esho oting Supplies status page Use the s upplies status pa ge to v iew current pr inter supply st atus, to hel p troubleshoot pr inte r problems, or to verify pri nter informa tion. Supplies status pa ge elements A Supplie s ord er ing infor mat ion B Car tr idge i nf or mation C Other s upplies inform ation D Printer info rma[...]

Eval uate the informat ion pag es 231 Usage page The usa ge page is design ed to fi t into a pay-per-page (PPP) mo del. A reseller can con figure th e usage pag e with ins truc tions for a custom er to se nd the infor matio n back to the res eller in or der to prepar e bills. Pri nt a usag e page from the prin ter con trol p anel (o r gain a ccess [...]

232 Chapter 7 Troubl esho oting File director y page Use the f ile dir ector y p age to v iew current di rector y str uctures, to help tr oubleshoot pr inte r problems, or to verify s torage capa bilities. File directory page elements A Director y inf or mation Figure 128. Sample file director y page 2 A[...]

Image-form ation tr oubles hooting 233 Image-formation tr ou bleshooting When wor king wi th custom ers, obtain a pri nt sample before troubleshooti ng the pr inter. Ask the cust omer to de scr ibe th e quality expected from t he pr int er . T he pr int sa mple als o help s clar if y the custome r’ s d escr iption of the problem. Often an i mage-[...]

234 Chapter 7 Troubl esho oting Check the print c ar tridge Image-format ion de f ects of ten resul t from problems with the pr int car tridge. Use t he follo wing list to v er ify that th e pri nt car tridg e is operatin g corr ectly . P erfor m all of the following checks before repla cing the p rin t car tridge. z Make sure that th e pri nt car [...]

Image-form ation tr oubles hooting 235 Image-def ect tables The pr inter output quality i s subj ect to cus tomer j udgment . This sec tion hel ps define prin t-qua lity defects and the factors that affect print q uality . The pr int s amples s hown illu strate some pri nt-quali ty defects. K ee p copies of pr int-qua lity def ects that you encou n[...]

236 Chapter 7 Troubl esho oting T able 29. Imag e defects Problem Cause Solution Blac k page The high-v oltage po wer supply conne ctions a re con taminated . z Clean t he high-v oltage po wer supply terminals. z Clean the high-v oltage sp r ings where the y contact the print cartridge. The high-v oltage po wer supply is installe d inc orrectly . N[...]

Image-form ation tr oubles hooting 237 Wrinkles o r creas es The m edia does not meet pr inter specifi cation s or is s tored inco rrectly . z Print a f ew more p ages t o see if t he proble m corr ects i tself. z T urn ov er the sta c k of med ia in the t ra y . Also try rotating t he media 180 ° . z If the med ia doe s not mee t HP specifi catio[...]

238 Chapter 7 Troubl esho oting Conta mination on bac k Contaminatio n inside printer (f or example, tray sepa ratio n ro ller, f eed roller , tra nsf er ch arging roll er , fuser , print cartr idge) e xists. z Pr int a t le ast 10 page s to see if the probl em go es a wa y . z Print a cleani ng pag e. See " Create a cleanin g page" in ch[...]

Image-form ation tr oubles hooting 239 Bubbles A drum gr ound path does not e xist. z Check th e drum g round spring and reconnec t it, if necessa ry . z Replace th e high-vo ltage po wer supply . Note With n o ground path, the drum cann ot discha rge . The negat iv e charg e on the d rum repels t oner and lea v es the p age with b ubble print. Gra[...]

240 Chapter 7 Troubl esho oting Light print, da rk print, or fa d e Also see "Bubb les" on page 2 39. The toner d ensit y setting is inco rrect. z F rom the con fi gure d evice menu on t he cont rol pa nel , adj ust t he to ner de nsi ty setting (m ake sure Econ oMode is off). The tr ansf er charging ro ller is def ective . z Replac e the[...]

Image-form ation tr oubles hooting 241 Pa g e s k e w The media does not meet pr inter specifi cation s or is s tored inco rrectly . z Print a f ew more p ages t o see if t he proble m corr ects i tself. z T urn ov er the sta c k of med ia in the t ra y . Also try rotating t he media 180 ° . z If the med ia doe s not mee t HP specifi cation s, rep[...]

242 Chapter 7 Troubl esho oting V er tical do ts The static char ge elimina tor teeth are conta minated. z Clean t he stat ic charge elimina tor . P oor contact e xists bet ween t he static charge el imina tor and the high- vo ltage p ow er supply . z Clean t he contac ts, i f cont aminated . If the probl em persi sts after c leaning, or parts are [...]

Image-form ation tr oubles hooting 243 Repeating defect ruler Repetitive pri nt defects are usua lly caused by a specific rol ler in the pr inter or the pr int car tridg e. Use the following figure to isolat e the caus e of repe titive print d efects . Align the firs t occur rence of the defect with the top o f the “r uler” (at the top or botto[...]

244 Chapter 7 Troubl esho oting Media troub leshooting Media defects can c ause ja ms and im age defects. If the p re viousl y descr ibe d conditi ons are correcte d and do not elim inate th e pr inting pr oblem, continue t o investigate the m edia as the source of the defect. Problems with m edia are somet imes diff icult to d etect. F ollow a sta[...]

Media tr oubles hooting 24 5 Determine whether the printer is exp eriencing mis feeds or multifeed ja ms The following are som e poss ible causes o f misfeeds or multi f eed jam s: z The medi a might b e too he avy . Check ba sis weight and mea sure ca liper . See "M edia inpu t/ output opti ons" in chapte r 2. z The media m ight be too s[...]

246 Chapter 7 Troubl esho oting Communication troubleshooting Comm unications c h ec k Note Communicati on problems are nor mal ly the c ustomer’ s respons ibilit y . T ime spe nt attem pting to res olve these problems might not b e cov ered by the He wlett -P ackard warranty . Refer the custo mer to the network admin istrator for assistanc e in [...]

Communic ation troubl eshooting 247 Embedded LAN troub leshooting (HP LaserJet 9040n/9050n, HP LaserJet 9040dn/9050dn, HP LaserJet 9050mf p, and HP LaserJet 9040mfp only) Although network ing is i ntegrated, the e mbedded LAN has additiona l features to ass ist in troubleshooti ng. Thes e inclu de the following features: z The abi lity to tu rn on [...]

248 Chapter 7 Troubl esho oting Ping test P erform a ping tes t to check f or networ k connecti vity . A ping tes t is des igned to tr oubleshoot TCP /IP networ k conn ectivity issues by taking ke y par ts of the functiona lity from t he ping utility on Micros oft Windows s ystems. Al l Jetdir ect produc ts can r espond to ping request s, but the e[...]

Communic ation troubl eshooting 249 6 Use (the 9 button on MFPs ) or (t he 3 button on MFPs) to scroll to the appropriat e sele ction ( COLD RESET , SELECT LANGUAGE , NEW MAINTENANCE KIT , or ENABLE/DISABLE EMBEDDED LAN ). Note Other fu nctions are av a ilable in thi s menu, but are no t applica ble to the LAN. 7 Pre ss ( 6 k ey on MF Ps). Th e pri[...]

250 Chapter 7 Troubl esho oting Connectivity prob lems Use the following proce dure if th e pr inter and the networ k confi guration pa ge are correct, b ut th e network pri nter con nectivity is not wo rking. 1 Print a network configu ration page . 2 Clic k Embedd ed Networ king . 3 On the Diagnostics menu, click Loopbac k T e st . 4 On the Loopba[...]

Wiri ng di agr ams 251 Wiri ng diagrams Figure 131. Printer w iring di agram (HP Lase rJet 9000 series printer)[...]

252 Chapter 7 Troubl esho oting Figure 132. Printer w iring di agram (HP Lase rJet 9 040/9050 s eries pr inter)[...]

Wiri ng di agr ams 253 Figure 133. T ray 4 wiri ng diagra m[...]

254 Chapter 7 Troubl esho oting[...]

Chap ter contents 255 8 P ar ts and diagr ams Chapter contents Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 6 Order ing par ts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2[...]

256 Chap ter 8 Parts and diag ram s Introduction The figu res in this cha pter illus trate the maj or suba ssemblies in th e pri nter and their co mponen t par t s. A table accompanies each e x ploded- view diagram. Each t able lists the it em number for the replaceable par t, the as sociate d par t number for the item, th e quant ity , and a d esc[...]

Introduct ion 25 7 Consumable s, supplies, accessories, FRUs, and documentation T able 30. Consum ables, suppli es, accesso ries, F RUs, and document ation Pr oduct number Service numb er Exchang e numb er Descriptio n Printe r Consumab les C8543X C8519 -69009 Print car tridge C8091A C8085 -60541 Staple c ar tridge (3,000 -sheet st ap l er /s t ack[...]

258 Chap ter 8 Parts and diag ram s Q2635-6 7903 Firmw are Compac t Flash ( Note: Do not replac e the f or matter and t he Comp act Flash firmw are at the sa me time ) HP LaserJ et 9040mfp a nd HP LaserJ et 9050mfp RG5-56 63-000CN Regis trati on assemb ly Acce ssor ies Blan k 16M B flas h DI MM C9147A C9147 -67908 C9147-690 19 16 MB fl ash firmwa r[...]

Introduct ion 25 9 Document ation Q3721-9 0963 Ser vice man ual bund le f or the HP Las erJet 9040 mfp an d the HP Las erJet 9050 mfp HP LaserJ et 9040mfp , HP LaserJ et 9050mfp , and the HP LaserJ et 9000mfp 5963-786 3 HP LaserJet Printer F amily Print Media Gui de 5969-681 8 HP Jetdirect Print Server Admini strat or’ s G uide 5969-341 2 HP Jetd[...]

260 Chap ter 8 Parts and diag ram s C8519 -60104 HP Lase rJet 9000 Se ries Printer Softw are CD-R OM —Europe C8519 -60105 HP Lase rJet 9000 Se ries Printer Softw are CD-R OM —Asia C8519 -60106 HP Lase rJet 9000 Se ries Printer Service CD-R OM (English ve rs ion) C9152 -90901 PM kit ins tallation guide T able 30. Consum ables, suppli es, accesso[...]

Introduct ion 26 1 Common h ard w are T able 31. Ha rd ware t able Examp le Descrip tion Sizes Uses Screw M3 b y 6 mm M3 by 8 mm M4 by 8 mm M4 by 10 mm Va r i o u s Screw , tapping M3 by 6 mm M3 by 8 mm M3 by 30 mm M4 by 6 mm M4 by 12 mm T o hold p lastic to metal (e xcluding the c ontrol pan el) Screw , pan h ead M3 by 6 mm T o hold p lastic to pl[...]

262 Chap ter 8 Parts and diag ram s Illustrations and p ar ts lists The following illu strations and par ts tables list th e field r eplaceable un its (F R U s) for this pr inter . T wo tables at the en d of thi s chapte r list all of the par t s shown in thi s chapt er : table 54, “ Alphabe tical par t s list, ” on page 2 91 lists the pa r ts [...]

Illu strati ons and p arts li sts 263 T able 33 . Printer external covers and pane ls Ref Description 9000 pa rt numbe r 90 40/9050 p art numb er ( if diffe rent ) Qty 1 C ov er , right top RB2-565 9-000CN 1 2 C ov er , left top RB2-566 0-000CN 1 3 C ap , right co v er RB2-5675-000CN 2 4 C ov er , tra y 1 bl anking RB2-5676-000CN 1 5 Cov er, righ t[...]

264 Chap ter 8 Parts and diag ram s Left door and di verter Figure 135. Left door and diverter 3 4 2 1 T able 34. Left door and diverter Ref Description 9000 par t numb er 9040/9050 par t numb er (if d iffer en t) Qty Left doo r and d ive r ter RG5-5646-050CN 1 1 Div er ter assemb ly RG5-56 47-050CN 1 2 Dam per as sembly RG5- 5648 -000 CN 2 3 S c r[...]

Illu strati ons and p arts li sts 265 Right co ver assemb ly Figure 136. Right cover assembly 1 2 3 4 5 6 4 T able 35. Ri ght cover assembly Ref Description 9000 par t number 90 40/9050 p art numb er (i f d iffer en t) Qty Right co ver ass emb ly RG5-5737-0 00CN 1 1 Right co ver knob a s semb ly RG5-5740-0 00CN 1 2 Cabl e, t ra y 1 RG5-5763-000CN 1[...]

266 Chap ter 8 Parts and diag ram s Internal Internal components Figure 137. Internal components (1 of 4) 9 7 6 3 5 4 1 2 3 4 8 12 10 11 13 13 13 13 13 13 13 14 14 14 14 14 15 15 16 16 16 16 17 17 18 19 20[...]

Internal 267 T able 36. I nternal components ( 1 of 4) Ref Descripti on 9000 part number 9040/9 050 par t numb er (if d iffer en t) Qty 1 Guide, pic kup RB2-5522 -000CN 1 2 Guide, cartridge R B2-5526-000 CN 1 3 Hinge mou nt, dampe r RB2-5570 -020CN 2 4 Hinge arm, front co v er RB2-5654 -000CN 2 5 Cov er , right doo r , inside RB2-5697 -000CN 1 6 Kn[...]

268 Chap ter 8 Parts and diag ram s Figure 138. Internal components (2 of 4) 11 8 7 5 3 2 1 4 5 6 6 9 10 12 12 17 15 14 13 15 16 18 19 20 20[...]

Internal 269 T able 37. Internal components (2 of 4) Ref Description 9000 p ar t number 90 40/905 0 part number (if diffe rent) Qty 1 F ront fusing mo unt RB 2-5517-00 0CN 1 2 F ront fusing r ail RB2-5515-000C N 1 3 Bac k fusing r a il RB2-5 516-000CN 1 4 Ba ck fusing mount RB2-551 8-000 CN 1 5 Spring, lea f RB2-5523-00 0CN 2 6 Scre w , M3 b y 6 XA[...]

270 Chap ter 8 Parts and diag ram s Figure 139. Internal components (3 of 4) 1 1 14 2 2 2 2 2 2 2 4 3 4 7 6 5 8 9 13 10 12 11[...]

Internal 271 T able 38. Internal components (3 of 4) Ref Descript ion 9000 par t numb er 9040/90 50 par t numb er (if differ ent) Qty 1 Screw , M3 by 6, RS XA9 -1275-000CN 2 Screw , M3 by 8, RS XA9 -1276-000CN 3 Latch mo unt asse mbly RG5-5 704-000C N 1 4 End paper s ensor as semb ly RG5-5699 -000CN 2 5 Upper cab le guide assem bly RG5-7 787-000 CN[...]

272 Chap ter 8 Parts and diag ram s Figure 140. Internal components (4 of 4) 12 7 3 2 1 4 6 5 8 11 10 9 13 12 12 12 12 13 13 13 13 13[...]

Internal 273 T able 39. Internal components (4 of 4) Ref Description 900 0 par t number 9040/9050 par t number (if different) Qty 1 Low v oltage po wer supply assemb ly 110 V RG5-5 730-000C N RG5- 7778-000CN 1 1 Low v oltage po wer supply assemb ly 220 V RG5-5731-00 0CN RG5 -7779-000C N 1 2 Cable , HVPS fla t ribbon RH2-5445-00 0CN 1 3 F an, #1, po[...]

274 Chap ter 8 Parts and diag ram s Drum f eed drive as sembl y Figure 141. Drum feed driv e assembly 2 1 T able 40. Drum feed d rive assembly Ref Descrip tion 9000 par t number 904 0/9050 par t number (if different) Qty Drum f eed d rive as semb ly RG 5-5656-060 CN 1 1 Main motor (M2) RH7-5 287-000CN 1 2 Screw , M3 by 6 XA9-1275-00 0CN[...]

Internal 275 Fuser delivery drive assembl y Figure 142. Fuser deliv ery drive ass embly 1 2 3 4 T able 41. F user deliv ery d rive assembly Ref Description 900 0 par t number 9040 /9050 par t number (i f differ ent) Qty Fuser d eliv er y drive assemb ly RG5-5659 -000CN RG 5-778 9-000CN 1 1 Scre w , M3 b y 6, RS XA9-1275-0 00CN 2 Le v er , sw itch R[...]

276 Chap ter 8 Parts and diag ram s Car tridge lifter asse mbly Figure 143. Cart ridg e lifte r asse mbly 1 2 T able 42. Cart ridge lif ter assembly Ref Descript ion 9000 part number 9040/905 0 par t number (if diff erent) Qty Car tri dge l ifte r asse mbly RG5 -574 1-020 CN 1 1 Spring, tensio n RS6-2298-0 20CN 1 2 Screw , M3 by 6 XA9-1275-0 00CN[...]

Internal 277 500-sheet tr ays (tra y 2 and tra y 3) Figure 144. 500-sheet trays (tray 2 and tr a y 3) 1 2 3 T able 43. 500-s heet trays (tray 2 and t ray 3) Ref Descripti on 9000 par t number 9040/9050 p art number (if di fferen t) Qty 500-sheet tray s RG5- 5635-080C N 1 1 Custom/st andard s witch RB2-5813-0 00CN 1 2 Spring, torsion RB2 -5816-000CN[...]

278 Chap ter 8 Parts and diag ram s P aper inp ut unit Figure 145. P aper input unit 1 1 1 1 1 1 1 1 1 2 T able 44. Pa per input unit Ref Descript ion 9000 par t numbe r 9040/9050 p ar t numb er (if diff erent) Qty P aper input un it RG5-5681 -030CN 1 1 Screw , M3 by 6, RS XA9-1275-000CN 2 Pape r pic kup PCA RG5-5 678-000CN 1[...]

Internal 279 Registration assem bl y Figure 146. Registration assembl y T able 45. Registrat ion assembly Ref Descripti on 9000 p art numb er 9040/9 050 par t numb er ( if diffe rent ) Qty Registr atio n assemb ly RG5-5663-000CN 1[...]

280 Chap ter 8 Parts and diag ram s T ransfe r r oller ass embl y Figure 147. T ransfer roller asse mbly 1 2 3 T able 46. T ransfer roller assembly Ref Descript ion 9000 par t number 9040/9 050 par t number (if different) Qty T ransf er roller as semb ly RG5-5662- 000CN 1 1 Holder , tra nsf er RG5-5653- 000CN 1 2 Roller , tra nsf er RF5-331 9-000CN[...]

Internal 281 Delivery assemb ly Figure 148. Delivery assembly 1 2 4 5 6 3 9 8 7 10[...]

282 Chap ter 8 Parts and diag ram s T able 47. Delivery assembly Ref Descripti on 9000 par t number 9040/9 050 par t number (if different) Qty Deliv er y assemb ly RG5-56 43-030 CN 1 1 Deliv ery cross me mber as semb ly RG5-56 45-000 CN 1 2 Deliv er y PCA RG5-5649- 000CN 1 3 Flag, senso r RB2-6037 -000CN 1 4 Le ver , sensor RB2-6035-00 0CN 1 5 Scre[...]

Internal 283 PCA assembl y location Figure 149. PCA assembly locat ion 1 2 3 4 T able 48. PCA loca tion Ref Description 9000 par t number 9040/9050 p art number (if di fferen t) Qty 1 DC control ler PCA RG5-5778-12 0CN RG5 -7780-0 00CN 1 2 Deliv ery PCA RG5-5649-00 0CN 1 3 Print cartridge memory controlle r PCA RG5-6996-00 0CN 1 4 P aper picku p (P[...]

284 Chap ter 8 Parts and diag ram s Tr a y 4 T ray 4 main body Figure 150. T ray 4 m ain bo dy (1 of 2) 11 6 5 4 3 2 1 10 9 8 8 7 8 8 10 10 12 13 14 15 16 18 17[...]

Tray 4 285 T able 49. T ray 4 main body (1 o f 2) Ref Descripti on 9000 part number 904 0/9050 par t number (i f diff erent) Qty 1 C over , f ront RB2- 7648- 040 CN 1 2 C over , r igh t RB 2-76 49-0 00C N 1 3 C over , r igh t ba ck RB2 -76 50-0 00CN 1 4 Cov er , left bac k RB2-7651-000C N 1 5 Cov er , center RB2-7 652-000C N 1 6 Cov er , bac k RF5-[...]

286 Chap ter 8 Parts and diag ram s Figure 151. T ray 4 m ain bo dy (2 of 2) 7 6 4 3 2 1 5 8 8 8 8 8 8 3 9 10[...]

Tray 4 287 T able 50. T ray 4 main body (2 o f 2) Ref Descripti on 9000 par t number 9040/9050 p art number (if di fferen t) Qty 1 Caster , bac k R B2-76 78-020CN 2 2 Caster , front s wivel RB3-03 04-040CN 2 3 Screw , M5 by 12 XA9-09 12-000CN 14 4 Switch assem b ly (SW21) RG5- 6206-020CN 1 5 P aper siz e sensing ass emb ly RG5- 6207-040C N 1 6 Scre[...]

288 Chap ter 8 Parts and diag ram s T ra y 4 drive assemb ly Figure 152. T ray 4 drive a ssembly 2 1 T able 51. T ray 4 drive ass embly Ref Descri ption 90 00 par t number 9040/9 050 par t number (if different) Qty T ra y 4 dec k drive assembl y RG5-6228-040 CN 1 1 Motor RH7-1481 -000CN 1 2 Screw , M3 by 6 with w asher XB2-6300-607C N 2[...]

Tray 4 289 T ra y 4 PCA l ocation Figure 153. T ray 4 PCA locati on 1 2 3 4 T able 52. T ray 4 PCA locati on Ref Description 9000 par t number 9040/9 050 par t number (if different) Qty 1 P aper size PC A RG5-6238- 000CN 1 2 P aper vo lume PCA RG5-62 37-000C N 1 3 D eck cont roll er PCA R G5-6 235-1 20CN 1 4 LED PCA RG5-62 39-000C N 1[...]

290 Chap ter 8 Parts and diag ram s Tr a y 1 Figure 154. T ray 1 assembl y 1 2 5 3 4 T able 53. T ray 1 assembly Ref Description 9000 par t number 9040/9050 par t numb er (if d iffer en t) Qty T ra y 1 C8568-67 902 1 1 T ra y asse mb ly RG5-580 9-000CN 2 Service cov er assemb ly RG5-5811-0 40CN 1 3 Roller , picku p RF5-3403 -000CN 1 4 Roller , sepa[...]

Alphabet ical parts li st 291 Alphabetical par ts list T able 54. Alp habetical p ar ts list Descrip tion P art number Figure an d page Arm, front cov er RB2-565 4-000CN Figur e 137 on p age 266 Arm, shutter RB2-563 9-000CN Figure 138 o n page 26 8 Back cabl e hold er assemb ly (HP Laser Jet 9040/ 9050) RG5-7786-000C N F i gure 1 40 on page 272 Bac[...]

292 Chap ter 8 Parts and diag ram s Cov er , r ight lo wer RB2-568 9-000CN Figur e 134 on p age 262 Cov er , r ight r ail RB2-568 2-000CN Figure 134 o n page 26 2 Cov er , r ight top RB2-565 9-000CN Figur e 134 on p age 262 Cov er , upper RB2-765 2-000CN Figure 150 o n page 28 4 Damper a ssemb ly RG5-5648 -000CN F igure 135 o n page 264 DC control [...]

Alphabet ical parts li st 293 Fusing ja m clearing a ssemb ly R G5-5700 -000CN Figure 1 37 on page 266 Fusing po wer cab le RG5-5771 -000CN Figure 1 38 on page 268 Gear , 21T RS5-070 8-000CN Figure 138 o n page 26 8 Guide , car tridge RB2-552 6-000CN Figure 137 o n page 26 6 Guide , pickup RB2-552 2-000CN Figure 137 o n page 26 6 Guide r ail, car t[...]

294 Chap ter 8 Parts and diag ram s Motor , DC, 24V (M1) (HP Lase rJet 9000) RG5-5288-00CN Figu re 142 on p age 27 5 Mount, bac k fusing R B2-551 8-000CN Figure 138 o n page 26 8 Mount, damper RB2-557 0-000CN Figure 137 o n page 26 6 Mount, front fusi ng RB 2-5517-00 0CN Figu re 138 o n page 26 8 Multi-purpose ca b le RG5-5763 -000CN F igure 136 o [...]

Alphabet ical parts li st 295 Screw , M3 b y 8, RS XA9-1276-000CN Figu re 138 on p age 268 Screw , M3 b y 8, RS XA9-1276-000CN Figu re 139 on p age 270 Screw , M3 b y 8, RS XA9-1276-000CN Figu re 140 on p age 272 Screw , M4 b y 6 XA9 -0994-000CN Figu re 151 on p age 286 Screw , M4 b y 10 XA9-118 9-000CN Figu re 135 on p age 26 4 Screw , M4 b y 8, R[...]

296 Chap ter 8 Parts and diag ram s Numerical par ts list T able 55. Nu merical par ts li st P art number Description Figure and page 0515-4318 T ra y 4-to-engin e stab ilizing scre ws Figu re 150 on p age 284 5851-1391 Lab el, custo m/standa rd s witch Figure 144 o n page 27 7 RB1-6421- 000CN Foot, ri ght side Fi gure 137 o n page 266 RB2-5515- 02[...]

Numeric al parts list 297 RB2-5697- 000CN Cove r , right door Figure 137 o n page 26 6 RB2-5700- 000CN Latch, roller-a ction Figure 134 o n page 26 2 RB2-5701- 000CN Cove r , oper ation pan el, 100 to 127 V Figure 134 o n page 262 RB2-5703- 000CN Control pane l ov erlay Figure 13 4 on p age 262 RB2-5717- 000CN T oner contact assemb ly Figure 138 o [...]

298 Chap ter 8 Parts and diag ram s RG5-565 1-000CN T rans f er guide assembly Figure 13 8 on p age 268 RG5-565 3-000CN Hold er , transf er Fi gure 147 o n page 280 RG5-565 4-000CN Guide , transf er/pre-trans f er Figur e 147 on p age 280 RG5-565 6-050CN Drum f eed driv e asse mbly Figure 14 1 on p age 274 RG5-565 9-000CN Fuser d elivery drive asse[...]

Numeric al parts list 299 RG5-576 4-000CN Multi-p urpose grou nding cabl e Figu re 136 on page 26 5 RG5-577 1-000CN Fusing power c able Fi gure 13 8 on page 268 RG5-577 2-000CN Fuser h igh-v oltage cab le Figu re 138 o n page 26 8 RG5-577 9-000CN Conn ector a ssemb ly Figure 140 o n page 272 RG5-580 9-000CN T ra y 1 assemb ly Figure 15 4 on page 29[...]

300 Chap ter 8 Parts and diag ram s RH7-5297-0 00CN F an, #4, front deliv er y Figu re 148 o n page 28 1 RH7-5302-0 00CN F an, #6, fac e dow n tra y Figure 148 o n page 28 1 RG7-530 6-000CN F an, #5, cartr idge f an Fi gure 13 9 on page 270 RS5-0708- 000CN Gear , 21T Figure 13 8 on page 268 RS5-9099- 000CN Screw , st epped Figure 15 0 on page 284 R[...]

Index Inde x301 Inde x Sym bol s * (asterisk), next to control panel select ions 31 Numerics 2,000-sheet input tray. See tray 4 3,000-sheet stacker communications, troubleshooting 228 Install guide 259 locating 10, 12 models including 7 paper sizes supported 27 3,000-sheet stapler/stacker communications, troubleshooting 228 error messages 186 Insta[...]

Index302 Index cartridges capacity 2, 4 checking 234 components, oper ations 85 EconoMode 45, 68 error mess ages 181 handling 67 image forma tion operations 84 level detection operations 79, 86 low 47 noise, troubleshooting 171 non-HP 68 ordering 14 out, settings 47 part numbers 257 refilled 68, 220 removing 62, 119 ROM, memory operations 86 seals,[...]

Index Index303 D dark pages, troubleshooting 236, 240 dark setting, toner density 45 data communication operations 81 Data light, locating 30 data transmission settings 48 date, setting 46 DC controller cartridge mem ory failures, de tection 86 diagrams and part numbers 283 formatter operations 81 media-size detection 87 operations 76 part numbers [...]

Index304 Index envelopes default image size, setting 41 fuser lever positioning 237 output path 244 sizes supported 26 specifications 19 storing 23 wrinkled, troubleshooting 172 environmental pro duct st ewardship program 13 environmental specifications acclimating to changes 170 print cartridges, storing 67 printer 8, 16 storing media 22 equivalen[...]

Index Index305 fuse r assembly 60 assembly, rem oving 134 cleaning 65 connector holder assembly, removing 147 contamination, troubleshooting 238 control circuit operations 80 delivery drive assembly, diagrams and part numbers 275 delivery jams 88 delivery sensor (PS502) 88, 90 delivery-drive assem bly, removing 149 error messages 205 image defects,[...]

Index306 Index J jam detection lever driver solenoid (SL501) 92 jam removal knobs, remov ing 123 JAM sequ ence of operations 73 jams causes of 225 cleaning spilled toner after 61 clearing 225 error mess ages 188 multifeeds, troubleshooting 245 recovery s ettings 47 tray 1 de tection operations 94 tray 2 or 3 detection operati ons 88 tray 4 de tecti[...]

Index Index307 manual feed control panel settings 42 error messages 183 manuals, part numbers 259 map, control panel menus 37 map, menu 38 margins, settings 44 media coated 22 configuring trays 172 default image size, setting 41 detection operations 87, 96 error messages 185, 204 fuser modes 40, 44 level detection operations 87, 96 preprinted 21 se[...]

Index308 Index operating environment acclimating to 170 print cartridges 67 printer, specifications 8, 16 operations bias generation circuits 79 DC controller 76 engine control system 75 formatte r 81 high-voltage power supply circuit 78 image forma tion 84 laser/scanner system 83 low-voltage power supply 80 pickup and f eed system 87 power-on 73 s[...]

Index Index309 photosensitive drum bias generation 79 cleaning process, image formation operations 85 feed drive assembly, di agrams and part numbers 274 ground path, troubleshooting 239 image defects, troubleshooting 234 image formation operations 84 rotation check 220 physical specifications 7 pickup and feed system feed-drive assembly, removing [...]

Index310 Index private jobs control panel settings 38 timeout settings 46 production code, locating 6 programs, changing settings from 33 proof and hold jobs control panel settings 38 timeout settings 46 protocols, network Jetdirect page information 229 settings 50 troubleshooting 246 PS error pages 42 PS fonts included 2 list, printing 38 PS Level[...]

Index Index311 seal, toner 86 security configuration page information 226 settings 53 Web sites, se ttings 51 Select key, c ontrol panel 31 self-tapping screws 99, 261 sensors pickup and feed system 89 tr ay 1 93 tr ay 4 222 voltage 80 separation process, image formation operations 85 separation rollers image defects, troubleshooting 238 printer, r[...]

Index312 Index stored jobs control panel settings 38 timeout settings 46 sto ring envelopes 23 media 22 print cartridges 67 printer 8 straight paper path, using 244 stripped screw holes 99 subassemblies, service approach 14 sub-heater (H 2), operations 80 supplies ordering 14 part numbers 257 supplies status page printing 38 using 230 surface coati[...]

Index Index313 tray 2 or 3 See also trays configuring 173 diagrams and part numbers 277 feeding, troubleshooting 171 guides, adjusting 224 jam detection operations 88 locating 10 media detection operations 87 media-length detection switche s 90 noise, troubleshooting 171 paper sizes supported 26 pickup and feed operations 87 registration 33 removin[...]

Index314 Index vertical dots, troubleshooting 242 vertical line spacing settings 43 vertical lines, troubleshooting black 241 white 242 vertical transfer assemb ly, part numbers 258 vertical transfer door, locating 10 viewing event log 177 voltage AC 80 high-voltage power supply check 220 part numbers 256 specifications 7 tray 1 po wer supply 93 tr[...]

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