HP LaserJet M3027 manual

HP L as erJet M3 0 2 7/M3 0 3 5 MFP Us er Guide[...]

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HP LaserJet M3027/M3035 Multifunction User Guide[...]

Copyright and Licen se © 2006 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written per mission is prohibited, except as allowed under the copyright laws. The information contained her ein is subject to change without notice. The only warranties for HP products and services are set forth[...]

Table of contents 1 Device ba sics Device comparison ................ .......... ............ .............. ......... ............. ............ .......... ............ . ................. . 2 Features comparison ............. ............ ............... ............... .............. ............... ............... ....... ................ . 2 W[...]

Defaul t E-mail Options ........................ ............................. ........................ ......... 22 Defau lt Send to Fo lder Options . .............. ................ ................. ............... .......... 23 Defau lt Print Option s ............. ................... .................. ................... ................... .[...]

Suppor ted media sizes ................. ..................... ................... ..................... ..................... ... 63 Supported media types ......... ............ .......... .......... ........... ............ ......... ........... ........... ....... 64 Printin g and paper- storage envi ronment .. .................. ...............[...]

Print on bot h sides manually .............. .................... ..................... ..................... . 90 Layou t options for printing on both s ides .......................................................... 90 Use the Services tab .............. ............... .......... ............... .............. ........... ................ ......[...]

9 Fax Analog faxing .................... ............. ............... ............... ............ ................. ............... ...... ................... 120 Connect the fax to a telephone line ......... ........ ........... ........... ........ ........... ........... ........ .... 120 Configure and use the fax features ...... .............[...]

Clear jams from the ADF ............ ............ ........ ........... ............ .......... ........... ........... .......... 166 Clear jams from the input- tray areas . ................................................ . ......................... .... 168 Clear jams from the print- cartridge are a .............. ......................... ......[...]

Appendix A Supplies and accessories Order parts, acces sories, and suppl ies ................ .............................. ............................... ........... .... 204 Order d irectly from H P ...................... ........................ ............................... ........................ 20 4 Order t hrough servic e or support pr[...]

Plastics ................... ..................... ....................... ...................... .................... ............. . ..... 223 HP LaserJet print supplies .......... ......... .......... ............ ........ ........... ............ ........ ........... .... 223 HP print su pplies returns and recycling progr am information ..... .[...]

1 Device basics This chapter cont ains basic informatio n about device features: ● Device comparis on ● Features comparison ● Walkaround ● Device software ENWW 1[...]

Device comparison HP LaserJet M30 27 HP LaserJet M3027x HP LaserJet M3035 HP LaserJet M3035xs ● Prints up to 27 pages- per- minute (ppm) on letter-sized media, and up to 25 ppm o n A4–sized media ● 256 megabytes (MB) total of random access memory (RAM), upgradable up to 512 MB ● Internal 40 gigabyte (GB) or larger hard disk ● 100-sheet mu[...]

Feature Description Storage features ● Internal 40 GB or larger hard drive ● Fonts, forms, and other macros ● Job retention Fonts ● 93 internal fonts available for PCL ● 80 printer-matching screen fonts in TrueType fo rma t available with the software so lution ● Additional fonts can be added. Accessories ● Optional 500-sheet input tr[...]

Walkaround Device parts Before using the product , familiarize yo urself with its components. 4 5 1 2 3 3 4 6 7 8 9 10 5 1 Automatic document feeder (ADF) 2 Scanner assembly 3 Latch to open the front door (provides a ccess to the print cartridge) 4 Tray 1 (pull to o pen) 5 Tray 2 6 ADF output bin 7 Control panel 8 Top output bin 9 Right-side cover [...]

Interface ports 1 2 3 4 5 6 1 Fax port (HP LaserJet M3027x and HP LaserJet M3035xs only) 2 Network connection 3 Foreign interface harness (FIH) port 4 Type A Hi-Speed USB 2.0 connection for adding a ccessories 5 Type B Hi-Speed USB 2.0 connection for pr inting 6 EIO slot ENWW Walkaround 5[...]

Device software The printing-sys tem software is included with the de vice. See the getting started guide for installation instructions. The printing system includes softwa re for end us ers and network admini str ators, and printer drivers for access to the device features and communication with the computer. NOTE For a list of printer drivers and[...]

The device uses the PCL 5, PCL 6, and HP postscri pt level 3 emulation pr inter description la nguage (PDL) drivers . ● Use the PCL 6 printe r driver for the best overall performance. ● Use the PCL 5 printe r driver for general office printing. ● Use the HP po stscript level 3 emulat ion driver for printing from postscript level 3 emulation n[...]

● Printer Properties dialog box (printer driver) : Click Properties in the Print dialog box to open the printer driver. Se ttings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software. ● Default printer driver settings : The default printer driver setting s dete rmine the settin gs used in [...]

Open the printer drivers Operating System To change the setting s for all print jobs until the software program is closed To change the default setting s for all print jobs To change the device configuration settings Windows 2000, XP, and Server 2003 1. On the File menu in the software program, click Print . 2. Select the driver, and then click Pro[...]

● Assign an internet prot ocol (IP) addr ess to the device. ● Download files and fon ts. ● Configure the device for IP or AppleTalk printing. You can use the HP Printer Utility when your devi ce uses a universal serial bus (U SB) cable or is connected to a TCP/IP-based ne twork. For mor e information, see Use the HP Printer Utility for Macint[...]

● Shopping online for supplie s ● Using HP online troubleshoo ting and maintenance tools You can use the HP Easy Printer Care software when th e device is directly connected to your computer or when it is connec ted to a networ k. To do wnload the HP Easy Printer Care software, go to www.hp.com/ go/easyprintercare . Supported op erating syst em[...]

12 Chapter 1 Device basics ENWW[...]

2 Control panel ● Use the control pan el ● Use the Administration menu ENWW 13[...]

Use the control panel The control pane l has a VGA touchscreen that provides access to all device functions. Use the bu ttons and numeric keypad to cont rol jobs and the device status. Th e LEDs indicate over all device status. Control-panel layout The control panel includ es a touchscreen graphical display, job-con trol buttons, a numeric keypad, [...]

Home screen The home screen p rovides access to the device features, and it indicates the current status of the device. NOTE Depending on how the system administrator has configured the device, the features that appear on th e home screen can va ry. 1 Features Depending on how the system administrator has c onfigured the device, the features that a[...]

Buttons on the touchscreen The status line on the touchscreen pro vides informat ion about the status o f the device. Various buttons can appear in this a rea. The following table describes each button. Home button . To uch the home button to go to the Home scree n from any other screen. Start button . Touch the Start button to begin the action for[...]

Use the Administration menu Use the Administration menu to set up default device behavior and other global settings, such as the language an d the format for date and time. Navigate the Administration menu From the Home scree n, touch Administration to open the menu structure. You migh t need to scroll to the bottom of the Ho me screen to see this [...]

Information menu Use this menu to print info rmation pages and re ports that are stored internally on the device. Table 2-1 Information men u Menu item Sub-menu item Sub-menu item Value s Description Configuration/Status Pages Administration Menu Map Print (but ton) Shows the basic structure and settin gs of the Administration menu and current admi[...]

Default Job Options menu Use this menu to d efine the default job options for each function. If the user does not spec ify the job options when creating the job, the default options are used. The Default Job Options menu contains the following sub-menus: ● Default Options for Originals ● Default Copy Options ● Default Fax Options ● Default [...]

Default Copy Options NOTE Values shown with “(defaul t)” are the factor y-default values. Some menu items have no default. Table 2-3 Defaul t Copy Options menu Menu item Sub- menu item Values Description Number of Copies Type the numbe r of copies. The factory default setting is 1. Set the default number of copies for a copy job. Number of Side[...]

Default Fax Options NOTE Values shown with “(default)” are the factor y-default values. Some menu items have no default. Table 2-4 Fax Send menu Menu item Sub-m enu item Values Description Resolution Standard (100x200dpi) (default) Fine (200x200dpi) Superfine (300x300dpi) Use this feature to set the resolution for sent documents. Higher resolut[...]

Default E-mail Options Use this menu to set d efault options for e-mails that are sent from the dev ice. NOTE Values shown with “(defaul t)” are the factor y-default values. Some menu items have no default. Menu item Values Description Document File Type PDF (default) JPEG TIFF M-TIFF Choose the file format for the e-ma il. Output Quality High [...]

Default Send to Folder Options NOTE This menu appears on ly for the HP LaserJet M3035 MFP models. Use this menu to set de fault options for scan jobs sent to the compute r. NOTE Values shown with “(default)” are the factor y-default values. Some menu items have no default. Menu item Values Description Color/Black Col or scan Black/white scan (d[...]

Default Print Options Use this menu to set default options f o r jobs that a re sent from a computer. NOTE Values shown with “(defaul t)” are the factor y-default values. Some menu items have no default. Table 2-6 Default Print O ptions me nu Menu item Sub- menu item Values Description Copies Per Job Type a value. Use this feature to set the d [...]

Time/Scheduling menu Use this menu to set options for se tting the time and for setting the device to enter and exit sleep mode. NOTE Values shown with "(default)" are the fact or y-default values. Some menu items have no default. Table 2-7 Time/ Scheduling menu Menu item Sub-menu item Sub-menu item Values Description Date/Time Date Forma[...]

Menu item Sub-menu item Sub-menu item Value s Description Fax Printing Fax Prin ting Mode Store all received faxes Print all received faxes Use Fax Printing Schedule If you have concerns about the security of private faxes, use this feature to stor e faxes rather than having them automatically prin t by creating a printing schedule . For the fax pr[...]

Management menu Use this menu to set up global device-management options. NOTE Values shown with "(default)" are the fact or y-default values. Some menu items have no default. Table 2-8 Managem ent menu Menu item Sub-m enu item Values Description Stored Job Management Quick Copy Job Storage Limit Select the maximum number of jobs to store[...]

Initial Setup menu The Initial Setup menu cont ains the sub-men us shown: ● Networking and I/O menu ● Fax Setup menu ● E-mail Setup menu NOTE Values shown with "(default)" are the factor y-default values. Some menu items have no default. Networking a nd I/O Table 2-9 Networking and I/O Menu item Sub- menu item Values Description I/O[...]

Menu item Sub-m enu item Sub-menu item Values and Des cription Release and DHCP Renew menus are available to set DHCP lease options. Auto IP : Use automatic link-local IPv4 addressing. An address in the form 169.254.x.x is assig ned automatically. Manual : Use the Manual Settings menu to configure TCP/IPv4 parameters. DHCP Relea se This menu appear[...]

Menu item Sub- menu item Sub-menu item Values and Description IPV6 Settings Enable Use this item to enable or disable IPv6 operation on the print server. Off (default): IPv6 is disabled. On : IPv6 is enabled. Address Use this item to manually configure an IPv6 address. Manual Settings : Use the Manual Settings me nu to enable and manually configure[...]

Menu item Sub-m enu item Sub-menu item Values and Des cription IPX/SPX Enable Off : Disable the IPX/SPX protocol. On (default): Enable the IPX/SPX protocol. Frame Type Selects the frame-type se tting for your network. Auto : Automatically sets and limits the frame type to the first one detected. EN_8023 , EN_II , EN_8022 , and EN_ SNAP : Frame- typ[...]

Menu item Sub- menu item Sub-menu item Values and Description LAN HW Test CAUTION Running this embedded test will erase your TCP/IP configuration. This test performs an internal loopback test. An internal loopback test will send and receive packets only on the internal network hardware. There are no e xternal transmissions on your network. Select Y[...]

Menu item Sub-m enu item Sub-menu item Values and Des cription Ping Test This test is used to check network communications. This test sends li nk-level packets to a remote network host, then waits for an appropriate respon se. To run a ping test, set the following items: Dest Typ e Specify whether the target device is an IPv4 or IPv6 node. Dest IP [...]

Menu item Sub- menu item Sub-menu item Values and Description Ping Results Use this item to view the ping test status and results using the control panel display. You can select the following items: Packets Sent Shows the number of packets (0 - 65535) sent to the remote host since the most recent test was initiated or completed. Packets Received Sh[...]

Menu item Sub-m enu item Sub-menu item Values and Des cription 100TX Auto : Limits auto-negotiation to a maximum link speed of 100 Mbps. 1000TX Full : 1000 Mbps, full-duplex operation. Print Protocols Use this item to print a pa ge that lists the configuration of the following protoco ls: IPX/SPX, Novell NetWare, AppleTalk, DLC/LLC. Table 2-10 Jetd[...]

Fax Setup Table 2-11 F ax Setup menu Menu item Sub-menu item Sub-menu item Value s Description Required Settings Locatio n (Countries/regions listed) Configure the settings that are legally required for outgoing faxes. Date/Time Fax Header Inform ation Phone Number Company Name PC Fax Send Disabl ed Enabled (default) Use this feature to enable or d[...]

Menu item Sub-menu item Sub-menu item Values Description Fax Send Settings Fax Dial Volume Off Medium (default) High Use this feature to se t the volume of the tones that you hear while the device dials the fax number. Error Correction Mode Enabled (default) Disabled When Error Correction Mode is enabled an d an error occurs during fax transmission[...]

Menu item Sub-menu item Sub-menu item Value s Description Fax Receive Settings Rings To Answer The range varies by location. The factory default is 2 rings. Use this feature to specify the number of rings that must occur before the fax modem answers. Ring Interval Default (default) Custom Use this feature to control the time between rings for incom[...]

E-mail Setup Use this menu to enable the e-mail feature and to configu re basic e-mail settings. NOTE To configure advan ced e-mail settings, use the embedded Web server. For more information, see Use the embedded Web server . Table 2-12 E-mail Setup menu Menu item Values Description Address Validation On (default) Off This option enables the devic[...]

Device Behavior menu NOTE Values shown with "(default)" are the factor y-default values. Some menu items have no default. Table 2-14 Device Behavior menu Menu item Sub-menu item Sub-menu item Value s Description Language Select the lang uage from the list. Use this feature to select a different language for control-panel messages. When yo[...]

Menu item Sub-menu item Sub-menu item Values Description General Copy Behavior Scan Ahead Enabled (defau lt) Disabled Use this feature to turn on no-wait scanning. With Scan Ahead enabled, the pages in the original document are scanned to d isk and held until the device becomes available. Auto Print Interrupt Enabled Disabled When this feature is e[...]

Menu item Sub-menu item Sub-menu item Value s Description PCL Form Length Type a value between 5 and 128 lines. The factory default is 60 lines. PCL is a set of printer commands that Hewlett-Packard developed to provid e access to printer features. Orientation Po rtrait (default ) Landscape Select the orientation that is most ofte n used print jobs[...]

Print Quality menu NOTE Values shown with "(default)" are the fact or y-default values. Some menu items have no default. Table 2-15 Print Quali ty menu Menu item Sub-m enu item Values Description Set Registration Source All trays Tray <X>: <contents> (choose a tray) Use Set Registration to shift the margin alignment to center [...]

Menu item Sub- menu item Values Description Toner Density Choose from a range of 1 to 5. 3 is the default. Lighten or darken the print on the page. 1 is the lightest and 5 is the darkest. Small Paper Mode Normal (default) Slow Select Slow to minimize wrinkles when printing on small or narrow media. Calibration/Cleaning Create Cleaning Page Create ([...]

Troubleshooting menu NOTE Values shown with "(default)" are the fact or y-default values. Some menu items have no default. Table 2-16 Troubleshoo ting menu Menu item Sub-m enu item Values Description Event Log Print (b utton) Use this feature to show the 50 most recent events in the event log. Touch Print to print the full event log . Cal[...]

Menu item Sub- menu item Values Description Paper Path Test Test Page Print (button) Gener ate a test page for testing paper handling features. You can define the path that is used for the test in order to test specific paper path s. Source All trays Tray 1 Tray 2 (Additio nal trays are shown, if applicable.) Specify whether the test page will be p[...]

Resets menu Table 2-17 Resets menu Menu item Values Description Clear Local Address Book Clear (button) Use this featur e to clear all addresses from the address boo ks that are stored on the device. Clear Fax Activity Log Yes No (default) Use this feature to clear all events from the Fax Activity Log. Restore Factory Telecom Setting Rest ore (butt[...]

48 Chapter 2 Control panel ENWW[...]

3 Input/output (I/O) configuration This chapter describ es how to config ure certain n etwork paramete rs on the device. Th e following topics are covered: ● USB configurat ion ● Network configuration ENWW 49[...]

USB configuration This device supports a USB 2.0 connection. You must use an A-to -B type USB cable for printing. Figure 3-1 USB connection 1 USB connector 2 USB port (type B) 50 Chapter 3 Inpu t/outpu t (I/O) configuration ENWW[...]

Network configuration You might need to configu re certain network parameters on the device. You ca n configure these parameters i n the following locations: ● Installation software ● Device control panel ● Embedded Web server ● Management software (HP Web Je tadmin or HP LaserJet Utility for Macintosh) NOTE For more information ab out usin[...]

6. Touch IPV4 Settings . 7. Touch Config Method . 8. Touch Manual . 9. Touch Save . 10. Touch Manual Settings . 11. Touch IP Address . 12. Touch the IP Address text box. 13. Use the touchscreen keyp ad to type the IP address. 14. Touch OK . 15. Touch Save . Set the subnet mask 1. Scroll to and touch Administration . 2. Scroll to and touch Initial S[...]

5. Touch TCP/IP . 6. Touch IPV4 Settings . 7. Touch Config Me thod . 8. Touch Manual . 9. Touch Save . 10. Touch Manual Settings . 11. Touch Default Gateway . 12. Touch th e Default Gatew ay text box. 13. Use the touchscreen keybo ard to type the default gateway. 14. Touch OK . 15. Touch Save . Configure TCP/IPv6 parameters For information about co[...]

7. Touch Off . 8. Touch Save . Disable AppleTalk 1. Scroll to and touch Administration . 2. Scroll to and touch Initial Setup . 3. Touch Networking and I/O . 4. Touch Embedded Jetdirect . 5. Touch AppleTalk . 6. Touch Enable . 7. Touch Off . 8. Touch Save . Disable DLC/LLC 1. Scroll to and touch Administration . 2. Scroll to and touch Initial Setup[...]

4 Media and trays This chapter describes how to use some basic product features: ● General guidelines for media ● Media consideration s ● Select print media ● Printing and p aper-storage environment ● Load media ● Control print jobs ● Select output b ins ENWW 55[...]

General guidelines for media Before purchasing any p aper or specialized forms in quantity, verify that your p aper supplier has obtained and und erstands the print-media requirements that a r e specified in the HP LaserJet Printer Family Pr int Me dia Guid e . See HP Custom er Care to order the HP LaserJet Pr inter Fam ily Print Media Guide . To d[...]

● Do not use any media that produces hazardo us emissi ons, or that melts, of fsets, or discolors when exposed to the temperature of the fuser. ● Do not use pa per that is embossed or coated, or any medi a that is not designed to withstand the fusing temp erature of the device. Do not us e lett erhead paper o r preprinted forms that are made wi[...]

Media considerations Envelopes Envelope construction is critical . Envelope fold lines can vary considerably, no t only between manufacturers , but also within a box from the sa me manufacturer. Successful printing on envelopes depends upon the quality of the enve lopes. W hen selecting envelopes, consider the following components: ● Weight : The[...]

Envelopes with adhesive strips or flaps Envelopes with a peel-off ad hesive strip or with more tha n one flap that folds over to seal must use adhesives compatible with the heat a nd pressure in the product. The extra flaps and strips might cause wrinkling, creasing, or ev en jams and might even damage the fuser. Envelope margins The following g iv[...]

CAUTION To avoid damaging the product, use only tran sparencies recomme nded for laser printers. To prevent serious jams, always use tray 1 to print transparencies and always use the rear output bin. Never pri nt on the same tran sparency more than once or prin t on a partia l transparency. NOTE Choose transparen cies in the printer driver . See Op[...]

as cockle, laid, or linen, might re quire the special fuser modes that are available on some printer models to achieve adequ ate toner adhesion. NOTE Some page-to-page variation is normal when printing with laser printers. Th is variation cannot be observed when p rinting on plain paper. However, thi s variation is obvious when printing on preprint[...]

Media type Fuser mode setting Preprinted Normal Letterhead Normal Transparency Low 2 Prepunched Normal Labels Normal Bond Normal Recycled Nor mal Color Norm al Light Low 1 Card s tock Normal Rough High 1 Envelope Normal To reset the fuser mode s to the default settings, touch the Admini stration menu at the device co ntrol panel. Touch Print Qualit[...]

Select print media This device accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fiber content paper; envelo pes; labels; transparencies; and custom-size paper. Properties such as weig ht, composition, grain, and moisture content are import ant factors that affect dev ice performan ce and output quality. Paper that [...]

Manual 2- sided pri nting. Most of the supported media sizes and types listed for printing from tray 1 can be manually dup lexed. See Print for more information. Supported media types Table 4- 3 Tray 1 media types Type Dimensio ns Weight or thickness Capacity 1 Plain Minimum: 76 x 127 mm (3 x 5 in) Maximum: 216 x 356 mm (8.5 x 14 in) 60 to 199 g/m [...]

Printing and paper-storage en vironment Ideally, the printing a nd paper-storage environment shou ld be at or near ro om temperature, and not too dry or too humid. R emember paper is hygroscop ic; it absorbs and loses moisture ra pidly. Heat works with humidit y to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it t[...]

Load media Load special print media, such as envelopes, labels, and transparencies, in tray 1 on ly. Load only paper in tray 2 or optional tray 3 . Load media on the scanner glass Use the scanner glass to copy , scan, or fax small, lightweight (less than 60 g/m 2 or 16 lb ), or irregular ly- sized originals such as receip ts, newspaper clippings, p[...]

Load tray 1 (multipurpose tray) Tray 1 h olds up to 100 shee ts of paper, up to 75 tran sparen cies, up to 50 sheets of labels, or up to 10 envelopes. For info rmation about loading special media , see Load special media . 1. Open tray 1 by pulling the front cover down . 2. Slide out the plastic tray extender. If the media th at is being loaded is [...]

4. Place media into th e tray (short-edge in, p rint-side up). The media should be cent ered between the media-width guides and under the tabs on the media-width guides. 5. Slide the media-width gu ides inward until they lig htly touch the me dia stack on both sides without bending it. Make sure tha t the media fits under the tabs on th e media-wid[...]

Load tray 2 and optional tray 3 Trays 2 and 3 support only paper. For supp orted paper sizes, see Select print media . 1. Pull the tray out of the devi ce and remove any paper. 2. On the rear pape r-length guide, press the tab and slide it so that the poin ter matches the paper size that you are loading. Make sure that the guide clicks into place. [...]

4. Place the paper in the tray and make sure that it is fla t at all four corners. Kee p the paper below the height tabs on the paper-lengt h gu ide in the rear of the tray. 5. Push down on the p aper to lock the metal paper-lift p late in place. 6. Slide the tray into the device. Load special media The following table provides guidelines for loadi[...]

Media type Maximum amoun t that can be loaded into tray 2 or optional tray 3 Printer-driver setting Tray 1 media orientation Tray 2 or tray 3 media orientation Heavy envelopes Zero. Envelope s should be used only in tray 1 Heavy env elope Side to be p rinte d facing up, stamp area closest to the product, short edge toward the product Do not print h[...]

Control print jobs When a job is sent to the printer, the printer driver controls what paper tray is used to pul l media throug h the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen base d on three user-speci fied settings: Source , Type , an d Size . These settings are available from the Applicati[...]

Select output bins The product has two output bins into which it places finished print jobs: ● Top (face-down) output b in: This it the default ou tpu t bin at the top of the p roduct. Print jobs exit the product face-down into this bin. ● Rear (face-up) output bin: Print jobs exit the produc t face-up into this bin at the rear of the product. [...]

Print to the rear output bin NOTE When tray 1 and the rear output bin a re us ed together, th ey provide a straight-through paper path for your print j ob. Using a stra ight-through paper pa th can reduce curling. 1. Open the rear ou tput bin. 2. If you are printi ng on long media, pul l out the bin extension. 3. From your computer, send the print [...]

5 Device features This chapter describes how to us e some basic device features: ● Use the con venience staple r ● Use job storage features ENWW 75[...]

Use the convenience stapler A convenience stap ler is mounted to the front, rig ht side of the device. The convenien ce stapler operates independently from the control p anel and device software, and does not automatically staple p rint jobs. The stapler requ ires no settings and generates no error messages or status messages. Staple media Activate[...]

Load staples Each staple cartridge h olds 1,500 unformed staples. To load staples into the device, insert a staple cartridge. 1. Open the stapler doo r. NOTE Opening the stapler door disables the stapler. 2. If you are repla cing a staple cartridge (for example, if your staple cartridge has run out of staples), remove the staple ca rtridge from the[...]

3. Insert a new staple cartridge into t he opening i nside the staple door. 4. Close the sta pler door. 78 Chapter 5 Devic e features ENWW[...]

Use job storage features The following job-storage features are available for this device : ● Proof and hold jobs : This feature provides a quick an d easy way to print and proof one copy of a job and then print the additional co pies. ● Private jobs : When you send a private job to the device, th e job does not print un til you provide the req[...]

Print the remaining copies of a proof and hold job At the device control p anel, use the following proced ure to print the remaining copies of a job held on the hard disk. 1. From the Home screen, touch Job Storag e . 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the job . 4. Scroll to and touch the job that yo[...]

5. Touch the PIN field. 6. Use the numeri c keypad to type the PIN , and then t ouch OK . 7. Touch the Copies field to change the numbe r of copies to print. 8. Touch Retrieve Stored Job ( ) to prin t the document. Delete a private job A private job i s automatically deleted from the device hard disk after you release it for printing. If you want t[...]

Print additional copies of a QuickCopy job This section describes how to print additional co pies of a job stored on the device hard disk at the control panel. 1. From the Home screen, touch Job Storag e . 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the job . 4. Scroll to and touch the job that you want to pr[...]

4. Specify the name for the stored job in one of these ways: ● Select an existing folde r from the list. Touch Ne w Job and type a job name. ● Touch the box b elow the existing Folder Name: or Job Name: o n the right-hand side of the screen, and then edit the text. 5. A private stored job has a lock icon next to the name, and it requires that y[...]

5. Touch Delete . 6. Touch Yes . If the fi le has (lock symbol) next to it, the job requires a PIN to delete it. See Use the private job feature . 84 Chapter 5 Devic e features ENWW[...]

6P r i n t This chapter describes how to perform basic printing tasks: ● Use features in the Windows printer driver ● Use features in the Ma cintosh printer driver ● Cancel a print job ENWW 85[...]

Use features in the Windows printer driver When you print from a soft ware program, many of the product features are available from the printer driver. For complete info rmation about the features that are available in the printer dri ver, see the printer- driver Help. The follow ing features are described in this section: ● Create and use quick [...]

Use watermarks A watermark is a notice , such as "Confident ial," that is printed in the ba ckground of each page of a document. 1. On the File menu in the so ftware program, c lick Print . 2. Select the driver, and then click Properties or Pr eferences . 3. From the Effects tab, click the Watermarks drop-down list. 4. Click the watermark[...]

4. On the Custom Paper Size window, type the name of the custom paper size. 5. Type the pape r-size length and width. If yo u type a size that is too small or too large, the driver adjusts the size to the minimum or maximum size that is allowed. 6. If necessary, click the button to change the unit of measure between mi llimeters and inches. 7. Clic[...]

1. On the File menu in the so ftware program, c lick Print . 2. Select the driver, and then click Properties or Pr eferences . 3. Click the Finishing tab. 4. In the section for Document Options , select the number of p ages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. If the number of pa ges is greater than 1, select the correct [...]

Use automatic duplex printing 1. Insert enough paper into one of the trays to acco mmo date the print job. If you are lo ading special paper such as lette rhead, load it in one of the followi ng ways: ● For tray 1, load th e letterhead paper with the front side up, bottom-edge first. ● For all other trays, load the letterhea d paper with front [...]

2 3 5 25 3 3 5 2 3 5 2 1 2 3 4 1. Long-edge landscape Every othe r printed image is oriented upside-dow n. Facing pages are read continuously from top to bottom. 2. Short-edge landscape Every printed image is oriented right-side -up. Facing pages are read from top to bottom. 3. Long-edge portra it This is the default setting, and the most common la[...]

Use features in the Macintosh printer driver When you print from a soft ware program, many of the printer features are av a ilable from the printer driver. For complete info rmation about the features that are available in the printer dri ver, see the printer- driver Help. The follow ing features are described in this section: ● Create and use pr[...]

Print multiple pages on one sheet of paper You can print more than one page on a single sh eet of pap er. This feature p rovides a cost-e ffective way to print draft pages. 1. Open the printer driver (see Open the printer drivers ). 2. Click the Layout pop-up menu. 3. Next to Pages pe r Sheet , select the numbe r of pages that you want to print on [...]

Print on both sides manually 1. Insert enough paper into one of the trays to acco mmo date the print job. If you are lo ading special paper such as lette rhead, load it in one of the followi ng ways: ● For tray 1, load the letterhead p aper face-up with the bottom edge feeding in to the printer first. ● For all other trays, load the le tterhead[...]

Cancel a print job You can stop a print request by u sing the printer control panel or using yo ur software program. For instructions on how to st op a print request from a computer on a netw ork, see the online He lp for the specific network soft ware. NOTE It can take some time for a ll printing to clear after you have canc eled a print job. Stop[...]

96 Chapter 6 Print ENWW[...]

7 Copy This device can function as a stan dalone, walk-up copier. It is not nece ssary to install the printing system software on the computer, nor is it necessary to h ave the computer turned on to make photocopies. You can adjust the copy sett ings at the control pa nel. You can also copy orig inals by using eithe r the document feeder or th e sc[...]

Use the Copy screen From the Hom e screen, touch Copy to view the Co py screen. The Cop y screen is shown in Figure 7-1 Copy screen . Note that only the first six copy features are immediately visible. In order to view additional copy fea tures, touch More Option s . Figure 7-1 Co py screen 98 Chapter 7 Copy ENWW[...]

Set the default copy options You can use the admini stration menu to establish defaul t settings that apply to al l copy jobs. If necessary, you can override most settings for an individ ual job. After that job is complete, the device returns to the default settin gs. 1. From the Home screen, scro ll to and touch Administration . 2. Touch Default J[...]

Basic copy instructions This section provide s the bas ic instructions for copying. Copy from the scanner glass Use the scanner gla ss to make as many as 999 copi es of smal l, lightweight medi a (less than 60 g/m 2 or 16 lb) or heavy media (mo re than 105 g/m 2 or 28 lb). This includes media such as rece ipts, newspaper clippings, photogra phs, ol[...]

Adjust the copy settings The device offers several feature s so you can optimi ze copied o utput. These features are all available on the Copy screen. The Copy screen consists of severa l pages. From the first page, touch More Options to go to the next page. Then touch the up or down arrow buttons to scroll to other pages. For details about how to [...]

Copy two-sided documents Two-sided docume nts can be copied manu ally or automatically. Copying two-sided documents manually Copies resulting f rom this procedure ar e printed on on e side, and ne ed to be ha nd-collated. 1. Load the documen ts to be copied into the document fee der input tray with the first page facing up, and with the top of the [...]

3. Touch Sides . 4. Touch 2–sided origin al, 2–sided output . 5. Touch OK . 6. Touch Start Copy . Make one-si ded copies from two-sid ed document s 1. Load the documents to be copied into the document feeder with the first page facing up, and wi th the top o f the page leading . 2. On the control pane l, touch Copy . 3. Touch Sides . 4. Touch 2[...]

Copy mixed-size originals You can copy origina l documents that are printed on diff erent sizes of paper as lo ng as the sheets of paper have one common dim ension. For example, you could combin e letter and legal sizes, or you could combine A4 and A5 sizes. 1. Arrange the sheets in the original document so they all have the same width. 2. Place th[...]

Change the copy-collation setting You can set the device to automatically collate multip le copies into sets. For example, if you are m aking two copies of three pa ges and the automatic collation is on, the pages print in th is order: 1,2,3,1,2,3. If automatic collation is off, the page s print in this order: 1,1,2,2,3,3. To use the a utomatic col[...]

Copy photos and books Copy a photo NOTE Photos should be copie d from the flatbed scanner, not from the document feed er. 1. Lift the lid and place th e photo on the flatbed sc anner with the picture-side down and the uppe r- left corner of the photo in the up per-left corner of the glass. 2. Gently close the lid. 3. Touch Start Copy . Copy a book [...]

Combine copy jobs by using Job Build Use the Job Build feature to buil d a single copy job from multiple scans . You can use either the docume nt feeder or the scanne r glass. The settings for the first scan are used for subsequent scans. 1. Touch Copy . 2. Scroll to and t ouch Job Build . 3. Touch Job Build On . 4. Touch OK . 5. If necessary, sele[...]

Cancel a copy job To cancel the copy jo b that is currently running, touch Stop on the control pa nel. This pauses the device. Then touch Ca ncel current job . NOTE If you cancel a copy job, clear the docume nt from the flatbed scanner or from the automatic document fe eder. 108 Chapter 7 Copy ENWW[...]

8 Scan and send e-mail The device offers color-sca nning and digital-sending capabilities. By using th e control panel, you can scan black-and-white or color documents and send them to an e-mail ad dress as an e-mail attachment. To use digital sending, the device must be connected to a local area network (LAN). The device connects directly to your [...]

Configure e-mail settings Before you can send a document to e-mail, you must co nfigure the de vice for e-mailing. NOTE You can also config ure the e-mail settings by using the embedd ed Web server, which HP recommends. For hel pful tips and more abou t configuring the sca n e-mail feature, see the Embedded Web Server User Guid e on the device CD. [...]

4. Type the SMTP gateway address, e ither as an IP add ress or as a fully qualified domai n name. If you do not know the IP address or domain n ame, contact the ne twork administrato r. 5. Touch OK . Test the SMTP settings 1. From the Home screen, touch Administration . 2. Touch Initial Setup . 3. Touch E-mail Setup , and then touch Test Send Gatew[...]

Use the Send E-mail screen Use the touchscreen to navigate through the options on the Send E-mail screen. 1 Send E-mail button Touching this button scans the document and s ends an e-mail file to the provide d e-mail addresses. 2 Home button Touching this button opens the Home screen. 3 From: field Touch this field to open the keyboard, and th en t[...]

Perform basic e-mail functions The device e-mail feat ure offers the following bene fits: ● Sends documents to multiple e-mail addresses, saving time and de livery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient can manipula te. With e-mail, documents are scanned into the de[...]

Use the auto-complete function When you type char acters into th e To: , CC: , or From: fields on the Send E-mail screen, the auto- complete function is activated. As you typ e the requ ired address or name by using the keyboard screen, the device automatically searches the address book list and co mple tes the address or name by using the first ma[...]

Use the address book You can send e-mail to a list of recipients by using the address bo ok feature of the device. See your system administrator for informatio n about configuring address lists. NOTE You can also use the embedded Web server to create an d manage the e-mail address book. For more in formation, see th e Embedded Web Se rver User Guid[...]

Add e-mail addresses to the local addr ess book 1. Touch Local . 2. Touch . 3. (Optional) Touch the Name field , and in the keyboard that ap pears type a name for the ne w entry. Touch OK . The name is the alias for the e-mai l address. If you do not type an alias name, the alia s will be the e-mail address itself. 4. Touch the Address field, and i[...]

Change e-mail settings for the current job Use the More Options button to change the following e-mail se ttings for the current print job: Button Description Document File Type Touch this button to change the type of file the device creates after scanning the document. Output Quality Touch this button to increase or decrease the print quality of th[...]

Scan to a folder NOTE This device feature is supp orted for the HP Laser Jet M3035 MFP models only. If the system administrator has made the feature avail able, the device can scan a file and send it to a folder on the network. Supported operating systems for folder des tinations include Windows 2000, Windows XP, and Windows Server 2003 , and Novel[...]

9F a x The HP LaserJet M302 7x MFP and the HP LaserJet M303 5xs MFP models come with a fax feature. For complete instructio ns for configuring the device fax and for using th e fax features, see the fa x guide, which is included with the HP LaserJet M3027x MFP and the HP Lase rJet M3035xs MFP on the device CD. This chapter provid es information abo[...]

Analog faxing On the HP LaserJet M302 7x or the HP LaserJet M3 035xs MFPs, the device can function as a standalone fax mach ine. Connect the fax to a telephone line When connecting the fax to a telephone line, ensure that the te lephone line that is being us ed for the fax is a dedicated line that is not used by other devices. In a ddition, this li[...]

Digital fax Digital faxing is available when you install the optional HP Digital Sending Software. For information about or dering this softw are, go to www.h p.com/ go/LJM3027_s oftware or www.hp.com/ go/ LJM3035_software . With digital faxing , the device does not need to be connected dire ctly to a phone line. Instead, the devi ce can send a fax[...]

122 Chapter 9 Fax ENWW[...]

10 Manage and maintain the device This chapter describes how to m anage and maintain the device: ● Use infor mation pages ● Configure e-mail aler ts ● Use the HP Easy Printer Care software ● Use the embe dded Web server ● Use HP Web Jetadmin software ● Use the HP Printer Utility for Macintosh ● Manage supplies ● Replace supplies and[...]

Use information pages From the control pane l, print pages that give details about the device and its current configuration. The table below provides the instructions for printing the information pages. Page description How to print the page Menu map Shows the control-panel menus and available settings. 1. From the Home screen, touch Administration[...]

Page descript ion How to pri nt the page memory cards, or h ard disks, th at are installed in the device. 4. Touch File Directory . 5. Touch Print . Fax reports Five reports show fax activity, fax calls, billing codes, blocked fax numbers, and speed-dial numbers. NOTE Fax reports are available only on device models that have fax capabilties. 1. Fro[...]

Configure e-mail alerts NOTE If your company does not have e-mail, this feature might not be availab le. You can use HP Web Jetadmin or the e mbedded Web server to configur e the system to alert you of problems with the device. Th e alerts tak e the form of e-mail messages to th e e-mail account (s) that you specify. You can configure the fo llowin[...]

Use the HP Easy Printer Care software The HP Easy Printer Care soft ware is a program that you can use for the following tasks: ● Discover devices on the network and track their status. ● Set up and view alerts for m ultiple printers at the same time. ● Set up and view supplies a lerts for multiple printers at the same tim e. ● Shop online [...]

Section Options Supplies Ordering window Provides access to online or e-mail supplies ordering ● Ordering list: Shows the supplies that you can order for each device. If you want to order a certain item, click the Order check box for that item in the supplies list. ● Shop Online for Supplies button: Opens the HP SureSupply Web site in a ne w br[...]

Use the embedded Web server NOTE When the device is directly connected to a computer, use the HP Easy Printer Care software to view the device status. ● View device control status inf ormation ● Set the type of paper l oaded in each tray ● Determine th e remaining life on all supplies an d order new ones ● View and change tr ay configuratio[...]

Embedded Web server sections Tab or section Options Information tab Provide s device, stat us, and configuration information ● Device Status : Shows the device status a nd shows the life remaining of HP supplies, with 0% indicating that a supply is e mpt y. The page also shows the type and size of print paper set for each tray. To change the defa[...]

Tab or section Options Provides the ability to change network settings from your computer directly connected to a computer, or if the device is connected to a network using anything other than an HP Jetdirect print server. NOTE The Networking tab can be password-protected. Other links Contains links that connect you to the Internet ● HP Instant S[...]

Use HP Web Jetadmin software HP Web Jetadmin is a Web -based software solution for remotely installing, mo nitoring, and troubleshoot ing network-conn ected peripherals. The intuitive br owser interface simplifi es cross-platform management of a wide range of devices, including HP a nd non-HP devices. Managemen t is proactive, allowing networ k adm[...]

Use the HP Printer Ut ility for Maci ntosh Use the HP Printer Utility to con figure and ma intain a printer from a Mac OS X computer. Open the HP Printer Utility Open the HP Printer Util ity in Mac OS X V10.2.8 1. Open the Find er, and then click Applications . 2. Click Libr ary , and then click Printers . 3. Click hp , and then click Utilities . 4[...]

Item Description Bonjour Settings Provides the ability to turn on or off B onjour support or change the device service name that is listed on a network. Additional Settings Provides access to the embedded Web ser ver. E-mail Alerts Configur es the device to send e-mail notices for certain events. 134 Chapter 10 Manage an d maintain the device ENWW[...]

Manage supplies Using, storing, and monitoring the p rint ca rtridge can h elp ensure high-quality output. Supplies life The average cartridge yi eld is 6,50 0 pages (for the Q 7551A cartridge) or 13,000 pages (for the Q7551X cartridge), in accordan ce with ISO/IEC 19752. Ac tua l cartridge yiel d depends on specific us e. CAUTION EconoMode is a fe[...]

NOTE Any damage ca used by a non-HP print cartri dge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Change the print cartridg e . To rec ycle the used cartr idge, follow the instructions include d with the new cartridge. Print-cartridge authentication The device automatica lly authenticates the[...]

Replace supplies and parts Carefully follow the guidelines in this secti on when replacing device supplies. Supply replacem ent guidelines To facilitate the replacement of supplies, keep the following guidelin es in mind when setting up th e device. ● Sufficient space is requi red above and in the front o f the device for removing supplies. ● T[...]

3. Remove the new print cartridge from the ba g. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartrid ge and distribu te the toner by gen tly rocking the print cartridge. CAUTION Do not touch the shutter or the surface of th e roller. 5. Remove the shipping t ape from the new prin t cartridge. Disca rd t[...]

6. Align the print cartridge with the tra cks inside th e device , and, using the handle, insert the prin t cartridge until it is firmly seated , an d then close the front door. After a short time, the cont rol panel should display Ready . 7. Installation is complete . Place the used print cartridge in the bo x in which the new cartridge a rrived. [...]

Clean the device During the printing process, pa per, toner, and dust particles ca n accumulate inside the device. Over time, this buildup can cause pr int-quality problems, such as toner specks or smearing (see Solve print - quality problems ). Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudge s, and stains off of the exter[...]

Clean the scanner lid backing Minor debris can accumula te on the white document lid backing that is located un derneath the scanner lid. 1. Open the sca nner lid. 2. Clean the white document lid backing by using a so ft cloth o r sponge that has been moistened wi th a mild soap and w arm water. Also, clean the scanner strip next to the ADF scanner[...]

2. Open the ADF cover. 3. Press the round blue button while liftin g the green lever. Rotate the green lever until it stops in the open position. The p ickup roller assembly should remain on the surface. 4. Remove the assembly, and then wipe the as sembly with a soft, dry, lint-free cloth. 5. Replace the assembly, with the largest roller down, in t[...]

6. Make sure that both sides of the a ssembly are secured by the blue hooks. 7. Lower the roller asse mbly, and then close the ADF cover. NOTE If jams continue in the ADF, contact a local HP-authorized service provider. See HP Customer Care . 8. Plug in the device, and then turn on the device. Clean the paper path 1. From the Home screen, touch Adm[...]

Calibrate the scanner Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. Be cause of mechanical tolerances , the scanner's carriage head might n ot read the position of the image accurately. During the calibrat ion procedure, scanner offs et values are calculated and stored.[...]

11 Problem solving This information is organized to help you resolve pr inting problems. Choose the general topic or type of problem from the follow ing list. ● Problem-solvin g checklist ● Problem-solving flowch art ● Solve general device problems ● Control-panel message types ● Control-panel messages ● Common causes of jams ● Jam lo[...]

Problem-solving checklist If you are experiencin g problems, use the following checklist to identify the cause of the problem: ● Is the device connected to power? ● Is the device on? ● Is the devi ce in the Ready state? ● Are all necessary cables connected ? ● Do any message s appear on the co ntrol pane l? ● Are genuine HP suppli es in[...]

Problem-solving flowchart If the device is not responding correctly, use the fl owchart to determine the pro blem. If the device does not pass a step, follow th e corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggested steps, contact an HP-authorized service or support provider. See HP Customer Car[...]

Step number Verification step Possible problems So lution s 4 Does the device copy? Poor copy quality from the ADF. 1. If the print q uality from the internal tests and the copy from the flatbed were acceptable, clean the ADF scanning strip. See Clean the scanner glass . 2. If the ADF is damaged, contact HP Custom er Care. See HP Customer Care or t[...]

Step number Verification step Possible problems Solutions 6 Does the device receive a fax? Too many telephone devices are plugged in, or telephone devices a re not connected in the correct order. Make sure that the device is the only device on the telephone line and try again to receive the fax. The telephone cord does not meet specifications. Veri[...]

Solve general device problems Device selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software pr ograms, the paper tray selection is found on the Page Setup menu within the pr ogram. Remove any media in other trays to make the device select from the correct tray. For Macintos[...]

Print job is extremely slow. Cause Solution The job might be very complex. The maximum speed of the device cannot b e exceeded even when more memory is added. Printing speeds might be automat ically reduced when printin g on custo m-sized media. Note: Slower speeds are expected when printing on narrow paper, when printing from tray 1, or whe n usin[...]

The device prints, b ut the text is w rong, garbled, or incomplete. Cause Solution The wrong driver was se lected in the software. Check the software device selection menu to make sure that an HP LaserJet M3 027/M3035 device is selected. The software program is malfunctioning. Try printing a job fro m another program. The device does not respo nd w[...]

Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messag es reflect the current state of the device. They inform you of normal device operation and require no interaction to clear them. They change as the state of the device change[...]

Control-panel messages Table 11-1 Control-p anel messages Control panel mes sage Description Reco mmended action 10.32.00 - Unauthorized Supply A supply has been installed that does not pass the authentication test for genuine HP supplies. If you believe you purchased a genuine HP supply, visit us at www.hp.com/ go/ anticounterfeit . Any repair req[...]

Control panel message Description Recommended action or g o to www.hp.com/ support/LJM3027mfp or www.hp. com/ support/LJM3035mfp .) 22 Embedded I/O buffer ov erflow To continue touch OK Too much data was sent to the embedd ed HP Jetdirect print server. Touch OK to print the tra nsferred data. (Some data might be lost.) 22 Parallel I/O buffer overfl[...]

Control panel mes sage Description Reco mmended action 49.XXXXX ERROR To continue turn off then on A critical firmware error has occu rred. Tur n the device off, and then turn the device on. If this message persists, contact an HP- authorized service or support provider. (See the HP support flyer, or go to w ww.hp.com/ support/LJM3027mfp or ww w.hp[...]

Control panel message Description Recommended action support/LJM3027mfp or www.hp.com/ support/LJM3035mfp .) 56.XX ERROR To continue turn off then on A temporar y printing error has occurr ed. Turn the device off, and then turn the device on. If this message persists, contact an HP- authorized service or support provide r. (See the HP support flyer[...]

Control panel mes sage Description Reco mmended action but some unexpected functions might occur if an error occurred in permanent stora ge. If this message persists, contact an HP- authorized service or support provider. (See the HP support flyer, or go to w ww.hp.com/ support/LJM3027mfp or ww w.hp.com/ support/LJM3035mfp .) 68.X Permanent storage[...]

Control panel message Description Recommended action Access denied menus locked The control panel function that you are trying to use has been locked to prevent unauthorized access. Contact the network administrator . Action no t currently available fo r Tray <X> Tray size cannot be any size/any custom A duplexed (2-sided) document was reques[...]

Control panel mes sage Description Reco mmended action Error executing Digital Send job. Job failed. A digital send job has failed and cannot be delivered . Try to send the job again . Folder list is full. To add a folder, you must first delete a folder. The device limits the number of folders that can be established. Delete an unused folder to add[...]

Control panel message Description Recommended action Output bin <X> full The specified ou tput bin is full, and printing cannot continue. Empty the bin to continue printing. Password or name is incorrect. Please enter correct login. The user name or password was typed incorrectly. Retype the user name and passw ord. PIN is incorrect. Please e[...]

Control panel mes sage Description Reco mmended action Unable to send job The device is unable to send a job. To temporarily hide this message in order to send e-mail, touch Hide . If this message persists, contact an HP -authorized service or support provider. (See the H P support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/suppor[...]

Common causes of jams The device is jammed. 1 Cause Solution The media does not meet spe cifications. Use only media that meets HP specifications. See Media considerations . A component is installed incorrectly. Verify that the print cartridge is correctly installe d. You are using media that has already passed through a de vice or copier. Do not u[...]

Jam locations Use this illustration to locate m edi a jams in the device . For instructions abou t clearing jams, see Clear jams . 1 2 3 4 5 1 Automatic document feeder (ADF) 2 Print cartridge 3 Input trays 4 Duplex path (for two-sided pr inting) 5 Output bins 164 Chapter 11 Problem solving ENWW[...]

Jam recovery The device has a jam-recovery feat ure that determines if the device will reprin t jammed pages after the jam is cleared. ● Auto instructs the de vice to automatically turn jam recovery on when su fficient device memory. ● Off instructs the device not to a ttempt to reprint jammed pages. This setting h elps conserve device memory. [...]

Clear jams When clearing jams, be very careful not to tear the m edia. If a small piece of media re mains in the device, it could caus e additional jams . Clear jams from the ADF 1. Open the ADF cover. 2. Lifting the green lever, rotate the pick mechanism until it stays open. 3. Gently try to remove the pag e without tearing it . If you feel resist[...]

4. Open the scanne r lid and gently loosen th e medi a by using both h ands. When the media is free , gently pul l it out in the direction shown. 5. Close the scanner lid, and then lower the roller assembly. 6. Close the AD F lid. 7. If any media is visibl e in the out put bin area , gently pull it out . ENWW Clear jams 167[...]

Clear jams from the input-tray areas NOTE To remove med ia from the tray 1 area, slow ly pull the media out of the device. For a ll other trays, complete the fo llowing procedure. 1. Slide the tray out of the device, and re move any damaged paper from the tray. 2. If the edge of the paper is visible in the feed ar ea, slo wly pull the paper down an[...]

3. Before replacing the tray, make sure the paper is fl at in the tray at all fo ur corners and below the tabs on the g uides. 4. Open and close the front door, and then touch OK on the touchscreen to clear the jam me ssage. If a jam message pe rsists, there is still media in the device. L ook for media in other locations. Clear jams from the print[...]

2. Open the plate, a nd then slowly pull the media o ut of the device. Be careful to not tear the media. CAUTION Avoid spi lling loose toner. Us e a dry, lint-free cloth, to clean any toner that might have fallen into the device. If loose toner falls into the devi ce, it might cause temporary problems with print qual ity. Loose toner shou ld clear [...]

2. Push down on the bin door to unclip the doo r stops, and then let the door drop op en. 3. Grasp both sides of th e media, and slowly pull th e media o ut of the device. (There might be loose toner on t he media. Be car eful not to sp il l it on yourself or into the device.) NOTE If media is difficult to remove, try openi ng the front do or and r[...]

Clear jams from the duplexer 1. Remove tray 2 from the device. 2. Push the green button on the top right front of the tray 2 opening to access the duplex paper path. 3. Reach in and p ull out the jammed paper. 4. Push the bottom of the duplex access plate back up until it clicks into place on both sides (both sides need to be engaged). 172 Chapter [...]

5. Reinstall tray 2. Solve repeated jams If jams occur frequently, try the following action s: ● Check all the jam lo cations. A piece of media might be stuck some where in the device. ● Check that media is correctly lo aded in the tr ays, that the t rays are correctly ad justed for the loade d media size, and that the trays are not overfilled.[...]

● Clean the device. See Clean the device . ● Contact an HP-authorized service or sup port provid er to perform routine device maintenance. See the support flyer that was included with the device, o r see www.h p.com/ support/LJM3027mfp or www.hp.co m/ support/LJM3035mfp . 174 Chapter 11 Problem solving ENWW[...]

Clear stapler jams To reduce the risk of staple jams, m ake sure that you staple 20 or fewer pa ges of media (80 g/m 2 or 20 lb) at a time. 1. Open the stapler doo r. NOTE Opening the stapler door disables the stapler. 2. Remove the staple cartridg e from the device. ENWW Clear stapler jams 175[...]

3. Clear any loose staples from the stapler and from the staple cartrid ge. 4. Replace the sta ple cartridge. 176 Chapter 11 Problem solving ENWW[...]

5. Close the st apler door. 6. Insert medi a to test the stapler. Repeat steps 1 through 6 if n ecessary. ENWW Clear stapler jams 177[...]

Solve print-quality problems This section helps you d efine print-quality p roblems and what to do to correct them. Often print-quality problems can be hand led easily by making sure that the device is correctly maintained, using print medi a that meets HP specifica tions, or running a c leaning page. Print-quality problems associated with media So[...]

See Light print (partial page) See Light prin t (entire page) See Specks See Specks See D ropouts See Dropouts See Dropouts A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b See Lines See Gr ay background See Toner smear See Loose toner See Repeating d efects Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vn[...]

NOTE These exampl es depict letter-size medi a tha t has passed through the device. Light print (partial page) 1. Make sure that the print ca rtridge is fully installed. 2. The toner level in the prin t cartridge might be lo w. Replace the print cartridge. 3. The media might not meet HP specifications (for example, the media is too moist or too rou[...]

Specks might app ear on a page after a jam ha s been cleared. 1. Print a few more pa ges to see if the problem corre cts itself. 2. Clean the inside o f the device and run a cl eaning page. See Cle an the device . 3. Try using a different type o f media. 4. Check the print cartridge for leaks. If th e print cartridge is leaking, replace it. Dropout[...]

Gray background 1. Do not use medi a that has already been run th rough the device. 2. Try using a different typ e of media. 3. Print a few more p ages to see if the problem corrects itself. 4. Turn over the stack in the tray. Also, try rotating the stack 180°. 5. Open the Admi nistration menu at the device con trol panel. On the Print Quality men[...]

Loose toner Loose toner, in this cont ext, is defined as toner that can be rubbed off the page. 1. If media is heavy or rough, open the Administration menu at the device control panel. On the Print Quality submenu, select Fuser Modes , and then select the media type you are using. 2. If you have observed a rougher texture on one side of your media,[...]

This type of defect might o ccur when using prep rinted forms or a large qu antity of narrow media. 1. Print a few more p ages to see if the problem corrects itself. 2. Make sure that type and q uality of the medi a you a re using meet HP specifications. See Media considerations . 3. If the distance between de fects is 47 mm (1.9 in), 62 mm (2.4 in[...]

Curl or wave 1. Turn over the stack in the tray. Also, try rotating the stack 180°. 2. Make sure that the type and quality of the media you are using meet HP specifications. (See Media considerations .) 3. Make sure that the en vironmental specif ications for the device are being met. (See Operating environment .) 4. Try printing to a different ou[...]

Vertical white lines 1. Print a few more p ages to see if the problem corrects itself. 2. Make sure that the type and quality of the me dia you are usin g meet HP specifications. See Media considerations . 3. Replace the prin t cartridge. Tire tracks A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b This defect typically occurs when the p[...]

Scattered lines 1. Make sure that the type and quality of the me dia you are using meet HP specification s. See Media considerations . 2. Make sure that the environmental specif ications for the device are being met . See Operating environment . 3. Turn over the stack in the tray. Also, try rotating the stack 180°. 4. Open the Administration menu [...]

Random image repetition If an image that appears at the top of the page (in solid black) repeats further down the page (in a gray field), the toner might n ot have been completely er ased from the last job. (The repea ted image might be lighter or darke r than the field it appears in.) ● Change the ton e (darkness) of the field that the repeated [...]

Solve network printing problems NOTE HP recommends u sing the device CD to install a nd set up the device on a network. ● Print a configura tion page (see Use information pa ges ). If an HP Jetdirect pr int server is installed, printing a configur ation page also prints a second page tha t shows the network settings and status. ● See the HP Jet[...]

Solve copy problems Prevent copy problems The following ar e a few simple steps you can take to improve copy quality: ● Copy from the flatbed scanner. This will produce a hi gher quality copy than copying from the automatic document fee der (ADF). ● Use quality originals. ● Load the media correctly. If th e media is loaded incorrectly, it mig[...]

Problem Cause Solut ion Unwanted lines appear on the copy. A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b Tray 1 or tray 2 might not be installed correctly. Verify that the tray is in place. The flatbed scanner or the ADF glass might be dirty. Clean the flatbed scanner or the ADF glass. See Clean the device . The photosensitive drum in[...]

Problem Cause Solution Problems with feeding The paper has ragged edges. Use high-qua lity paper that is made for laser printers. The paper varies from side-to-side. Turn the paper over. The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty pap[...]

Performance problems Problem Cause Solut ion No copy ca me out. The input tray might be empty. Load media in the device. See Load media for more info rmation. The original might have been loaded incorrectl y. Load the original correctly in the ADF or flatbed scanner. See Load media . Copies are blank. The sealing tape might not have been removed fr[...]

Solve fax problems NOTE For more informatio n about solving fax problems, se e the HP LaserJet Analog Fax Accessory 300 User Guide . Solve sending problems Faxes quit during sending. Cause Solution The fax machine to which you are sending might be malfunctioning. Call the recipient to make sure that the receiving fax machine is turned on and ready [...]

Faxes you send are not arriving at the receiving fax machine. Cause Solution The receiving fax machine might be turned off or might have an error condition, such as being out of paper. Call the recipient to make sure that the fax machine is turned on and ready to receive faxes. A fax might be stored in memory b ecause it is waiting to redial a busy[...]

Faxes are transmitting or being received very slowly. Cause Solution The resolution at which the fax was sen t or is being rece ived is very high. A higher resolution typically results in better quality, but also requires a longer transmission time. If you are receiving the fax, call and ask the sender to decrease the resolution and resend the fax.[...]

Solve e-mail problems If you are unable to sen d e-mails by using the digi tal-send feature, you might need to reconfigure the SMTP gateway ad dress or the LDAP gateway address. Print a configuration page to find the current SMTP and LDAP gateway addre sses. See Use inf ormation page s . Use the following procedures to check if the SMTP and LDAP ga[...]

Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Window s, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 e[...]

Solve common Macint osh problems In addition to the problems that are listed in Solve gene ral device problems , this section lists problems that can occur when using Mac OS X. NOTE Setup for USB and IP p rinting is performed through the Desktop Printer Utility . The device will not appear in th e Chooser. The printer driver is not listed in the Pr[...]

The printer driver does not automatically set up the select ed device in the Print Center or Printer Setup Utility. Cause Solution code for the language that you are using. If necessar y, reinstall the software. See the getting started guide for instructions. The PPD file is corrupt. Delete the PPD file from the following hard d rive folder: Librar[...]

When connected with a USB cable, the device doe s not appear in the Print Center or Print er Setup Utility after the driver is se lected. Cause Solution This problem is caused by either a software or a har dware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS [...]

Solve PostScript problems The following situatio ns are specific to the Post Script (PS) language and migh t occur when several printer languages a re being used. Check the control- panel disp lay for messages that might help resolve problems. NOTE To receive a pr inted or screen message when PS errors occur, open the Print Options dialo g box and [...]

A Supplies and accessories This section provide s information about or dering parts, supplies, and accessories. Use only parts and accessories that are spec ifica lly designed for this printer. ● Order parts, accessories, and supplies ● Part numbers ENWW 203[...]

Order parts, accessories, and supplies Several methods are availa ble for ordering parts, supplies, and accessories: ● Order directly from HP ● Order through se rvice or support providers ● Order directly through the emb edded Web server (for printers that are connected to a network) ● Order directly through the HP Easy Printer Care soft wa[...]

Part numbers The following list of accessories wa s current at the time of printing. Ordering informatio n and availability of the access ories might change during th e life of the printer. Paper-handling accessories Item Description Part nu mber Optional 500-sheet tray and feeder unit (tray 3) Optional tray to increase paper capacity. Holds Letter[...]

Stapler accessories Item Description Part number Staple cassette Cassette that contains 1,500 unformed staples Q7432A Print media For more info rmation about media supplie s, go to www.hp.c om/ go /ljsupplie s . Item Description Part number HP Soft Gloss laser paper For use with HP LaserJet printers. This is coated paper, good for business document[...]

Item Description Part nu mber HP Printing paper For use with HP LaserJet and inkjet printers. This has been created especially for small and home offices. It is heavier and brighter than copier paper. Specifications: 92 bright, 22 lb. Letter (8.5 x 11 in), 500 sheets/ream, 10- ream carton HPP1122/North America and Mexico Letter (8.5 x 11 in), 500 s[...]

Item Description Part number HP Office recycled paper For use with all office equipment-laser and inkjet printers, cop iers, and fax machines. This is good for high-volume printing. Satisfies U.S. Executive Order 13101 for environmentally preferable products. Specifications: 84 bright, 20 lb, 30% post-consumer content. Letter (8.5 x 11 in), 500 she[...]

B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet M3027, M3027x, M3035, and M3035xs One-year on-site warranty HP warrants to you , the end-user customer, that HP hardwa re and accessories wi ll be free from defects in materials and workmanship afte r the date of purchase, for the pe[...]

(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHET HER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequenti al damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTEN[...]

THE WARRANTY TERMS CONTAINED IN TH IS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, R ESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGH TS A PPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW Print cartridge limited warranty statement 211[...]

HP Customer Care Online Services For 24-hour access to update d HP device-specific software, product information, an d support information through an Internet connection, go to the Web site: www.hp.com/ support/LJM3 027mfp or www.hp.com/ support/LJM3035mfp . Go to www.hp.com/ support/net_printing for information about the HP Jetd irect external pri[...]

HP Easy Printer Care software To check the d evice status and settings and vie w troubleshooting information a nd online documentation, use the HP Easy Prin ter Care software. You must have perfo rmed a full softwar e installation in order t o use th e HP Easy Printe r Care softwar e. See Use the embedded Web se rver . HP support and informatio n f[...]

HP maintenance agreements HP has several types of main tenance agreement s that meet a wid e range of support needs. Maintenance agreements a re not part of the standar d warranty. Support servic es may vary by area. Check with your lo cal HP dealer to de termine the services availabl e to you. On-site service agreements To provide you wit h the le[...]

Extended warranty HP Support prov ides coverage for th e HP hardware product and a ll HP-supplied intern al components. The hardware maintenance covers a 1- to 3 -year period from date of the HP product purchase. The customer must purchase HP Suppor t within the stated facto ry warranty. For more information, contact the HP Customer Ca re Service a[...]

216 Appendix B Service and support ENWW[...]

C Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Operating environment ENWW 217[...]

Physical specifications Table C-1 Pri nter dimensions Printer model Height Depth Width Weight 1 HP LaserJet M3027, M3027x, and M3035 MFPs 530 mm (20.9 in) 400 mm (15.7 in) 464 mm (19.3 in) 27.6 kg (60.6 lb) HP LaserJet M3035xs MFP 670 mm (26.4 in) 33.4 kg (73.5 lb) 1 With print cartridge Table C-2 Printer dimensions with all doors an d trays fully [...]

Acoustic emissions Table C -5 Sound power and pressure level 1 , 2 Sound power level Declared per ISO 9296 Printing 3 L WAd = 6.5 Bels (A) [65 dB(A)] Ready Essentially Inaudible Sound pressure level Declared per ISO 9296 Printing 3 L pAm =56 dB (A) Ready Essentially Inaudible 1 Values subject to change. See ww w.hp.com/ support/LJM3027mfp or www .h[...]

220 Appendix C Sp ecificatio ns ENWW[...]

D Regulatory information This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements ENWW 221[...]

FCC regulations This equipment has been tested an d found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are design ed to provide reasonable protection again st harmful interference in a residential installation . This equipment ge nerates, uses, and can radiat e radio frequency energy. If[...]

Environmental product stewardship program Protecting the environment Hewlett-Packard Company i s committed to providing quality products in an environmentally sound manner. This product has been desig ned with several a ttributes to minimize imp acts on our environment. Ozone production This product generates no appreciable ozon e gas (O 3 ). Power[...]

you. Your empt y HP LaserJet print cartridges are r ecycled respon sibly when you participate in the HP Planet Partners program. Thank yo u for being environ mentally responsible! In many countries/regions, this product’s printing supplies (for example, print cartridges) can be returned to HP through the HP Printing Supplies Returns and Recycling[...]

HP LaserJet M3027/M3035 device Location On formatter board User-removable No For recycling infor mation, you ca n go to www.hp.com/ recycle , or co ntact your local auth orities or the Electronics Industries Alliance: ww w.eiae.org . Disposal of waste equipment by us ers in private households in the European Union This symbol on the product or on i[...]

● HP’s environmental manageme nt system ● HP’s end-of-life pr oduct re turn and recycling program ● Material Safety Data Sheets Visit www .hp.com/ go/environment or ww w.hp.com/ hpinfo/community/environment/p roductinfo/safety . 226 Appendix D Re gulatory info rmation ENWW[...]

Telecom statement The HP LaserJet M302 7x and HP LaserJet M3035 xs models h ave the HP LaserJet Analog Fax Accessory 300 already installe d to provide communi cation to the pu blic switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog Fax Acces sory 300 User Guide for all regulatory app roval information and regulatory n[...]

Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Addr ess: 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the produ ct Product Name: HP LaserJet M3027 / M3035 Series Accessories 5) : Q7817A – Optional 1x500 She[...]

Safety statements Laser safety The Center for Devices and Radio logical Health (C DR H) of the U.S. Food and Drug Administration has implemented regula tions for laser products m anufactured since Augu st 1, 1976. Compliance is mandatory for pr oducts marketed in the United States . The device is certified as a “Class 1” laser product under the[...]

EMI statement (Taiwan) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet M3027, M30 27x, M3035, M3035xs, laserk irjoitin on käyttäjä n kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakoteloint i estä ä lasersäteen p ääsyn laitteen ulkopuolelle. L aitteen turvallisuusluokka [...]

E Working with memory and print server cards This section explai ns the device memory features and provides steps for expansion. ● Overview ● Install memory ● Check DIMM inst allation ● Save resources (permanent resources) ● Enable memory for Windows ● Use HP Jetdirect print server cards ENWW 231[...]

Overview One dual inlin e memory module (DIMM) slot is av a ilable for upgrading the d evice with the following items: ● More memory—DIMMs are availabl e in 64 , 128, 256, and 512 MB. ● Other DIMM-based printer langua ges and printer options. The device uses 100-pin 13 3 MHz DDR memory modu les. Extended data output (EDO) DIMMs are not suppor[...]

Install memory You might want to add more memory to the device if you often print co mplex graphics, print PostScript (PS) documents, or use many do wnloaded fonts. Added memory also give s you more flexibility in supporting job-st orage features, such as quick cop ying. Install device memory CAUTION Static electricity can damage DIMMs. When ha ndl[...]

3. Remove the right side panel by sliding it towards the rea r of the device until the side slide s from the device. 4. Open the access do or by pulling on the metal ta b. 5. Remove the DIMM from the a ntistatic package. CAUTION To reduce the possibility of damage ca used by static electricity, always wear an electrostat ic discharge (ESD) wrist st[...]

6. Hold the DIMM by the ed ges, and align the notc h es on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) 7. Press the DIMM straight into the slot, and press fi rmly. Ma ke sure the locks on each side of the DIMM snap into pla ce. NOTE To remove a DIMM, first release the locks. ENWW Install memory 235[...]

8. Close the acces s door, and press firmly until it sn aps into place. 9. To replace the right side panel, line up the alig nment arrows and slide the panel toward the fron t of the device until it lat ches into plac e. 10. Reconnect the interface cabl e(s) and the powe r cord. 11. Turn the device on. 236 A ppendix E Working wi th memory and print[...]

Check DIMM installation After installing the DIMM, make sure th at the installation was succe ssful. Verify that DIMM is installed correctly 1. Turn the device on. Check that th e Ready light is illuminated after the device has gone through the startup sequence. If an error message appears, a DIMM might have been inco rrectly installed. See Control[...]

Enable memory for Windows 1. On the Start menu, Settings , and Printers or Printers and Faxes . 2. Select this devi ce and select Properties . 3. On the Configure tab, click More . 4. In the Total Memory field, type or select the total amount of memory that is now installed. 5. Click OK . 6. Go to Check DIMM installation . 238 A ppendix E Working w[...]

Use HP Jetdirect print server cards Follow these proced ures to install or remove an EIO card. Install an HP Jetdir ect print server card 1. Turn off the device. 2. Remove the two screws an d cover plate from the EIO slot on the back of the device. NOTE Do not discard the screws or the cover plate. Save them for future use if you remo ve the EIO c [...]

4. Connect the n etwork cable to the EIO card. 5. Turn on the de vice, and then pri nt a configurat ion page to verify that the new EIO device is recognized. See Use information pa ges . NOTE When you print a configuration page, an HP Jetdirect co nfiguration page that contai ns network configuration and stat us information also prints. Remove an H[...]

Glossary bidirectio nal communica tion Two-way data transmissio n. bin A receptacle for holding printed pages. BOOTP Abbreviation for “Bootstrap Protocol,” an In ternet prot ocol that a computer use s to find its IP address. calibration The process in which the printer makes internal adjustments to produce the best print quality. chooser A Maci[...]

IP address The uniq ue number assigned to a computer device that is connected to a network. IPX/SPX Abbreviation for “internetwork packe t exchange/sequenced packet exchange.” media The paper, labels, transparencies, or other ma terial on which the printer prints the image. memory tag A memory partition that has a specific ad dress. monochrome [...]

Index Symbols/Numerics 500-sheet trays unexpected size or type error message 155 500–sheet tray. See tray 3 A A4 sizes s upported 63 A4 paper settings 41 A5 sizes s upported 63 access denied message 159 accessibility features 3 accessories features 3 ordering 204 part numbers 205 acoustic specifications 219 activity log, fax 125 address book, e-m[...]

EconoMode 135 features 3 genuine HP 135 jams, clearing 169 management menu 27 non-HP 135 ordering through embedded Web server 131 part numbers 205 recycling 223 replacement interva ls 135 replacing 137 status, viewing w ith HP Toolbox 127 storage 135 warranty 2 10 cartridges, print error messages 160 characters, misformed 184 chosen personality not[...]

configuring e-ma il 110 control-panel settings 112 default settings 23 error messages 159, 160, 161 folders 118 gateways, finding 111 job settings 117 LDAP supp ort 110 loading document s 113 recipient lists 115 sending documen ts 113 server settings 110 Setup menu 39 SMTP support 110 validating gateway addresses 197 workflow 118 DIMMs accessing 4 [...]

LDAP errors 160 LDAP support 110 loading documents 113 recipient lists 115 sending documents 113 server settings 110 SMTP support 110 validating gateway addresses 197 F FastRes 2 fax connecting phone line 120 fax accessory ADF, loading 66 default settings 21 printing schedule 26 settings 45 user guide 119 Fax Activity Log clearing 47 fax port, loca[...]

Information menu 18 information pa ges 124 Information tab, embedded Web server 130 Initial Setup menu 28 input trays. See trays install cartridge error message 160 installers, Windows 11 installing EIO cards 239 memory (DIMMs) 233 Instant Support Profession al Edition (ISPE) 212 insufficient me mory 15 4, 160 internal clock errors 154 Internet fax[...]

default size 41 default size, selecting 24 document size, selecting 8 7 double-sided pri nting, Macintosh 93 double-sided pri nting, Windows 89 first page 88, 92 fuser modes 43, 61 HP, ordering 206 legal, clipped margins 202 loading tray 1 66 loading tray 2 69 pages per sheet 88, 93 problem-solving 178, 191 problem-solving trays 150 sizes supported[...]

curled 150, 185, 191 custom-size 87 default size 41 default size, selecting 24 document size, selecting 87 double-sided printi ng, Macintosh 93 double-sided printi ng, Windows 89 first page 88, 92 fuser modes 43, 61 HP, ordering 206 legal, clipped margins 202 loading tray 1 66 loading tray 2 69 pages per sheet 88, 93 problem-solving 178, 191 proble[...]

Linux 201 Macintosh issues 199 media 1 78, 191 messages, types of 153 network printing 189 network s 31 output quali ty 178 PostScript problems 202 printing 152 receiving faxes 195 repeating defects 183 repetitive imag es 188 scattered lines 187 sending faxes 194 skewed pages 184 slow printing 151 smeared toner 182 specks 180 staple jams 175 text 1[...]

service HP-Authorized Deal ers 212 repacking device 214 service agreements 214 Service menu, control panel 47 Services tab 91 settings Default Job Option s menu 19 driver presets (Macintosh) 92 drivers 9 priority 7 quick sets (Windows) 86 Settings tab, embedde d Web server 130 shipping device 214 SIMMs, incompatibility 232 size, copy problem-solvin[...]

support embedded Web server links 131 HP Printer Utility pages 133 Linux 201 online 21 2 repacking device 214 Support tab, HP Toolb ox 127 SupportPack, HP 215 T Taiwan EMI statement 230 TCP/IP settings 28 technical support Linux 201 online 21 2 repacking device 214 temperature specifications 219 tests control panel 46 network s 31 text, problem-sol[...]

watermarks 87 wavy paper, prob lem- solving 150, 185 Web sites customer support 212 fraud reports 136 HP Easy Printer Care 11 HP Web Jetadmin, download ing 132 Linux suppor t 20 1 Macintosh custome r support 213 Material Safety Data Sheet (MSDS) 225 ordering supplies 204 paper specifications 57 software, downloading 6 universal print driver 7 weekl[...]

254 Index ENWW[...]

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