HP OFFICEJET E609 manual

E60 9 Us er Guide OFFICEJE T 6 000[...]

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HP Officejet 6000 (E609) Printer Series User Guide[...]

Copyright informati on © 2009 Copyright Hewlett-Packard Development Company, L .P. Edition 1, 6/2009 Hewlett-Packar d Company notices The information con tained in this document is su bject to change without notice. All rights reserved. Reprod uction, adaptation, or tran slation of this material is prohibited without prior written permission of He[...]

Contents 1 Get started Find other resources for the prod uct ............... ............................. .............................. ...............8 Find the device model number. .................................................................. ................................ 9 Accessibility................. ................................[...]

4 Configure and manage Manage the device................................................................................................. ............. .....31 Monitor the device............................................................................................... . ............. .32 Administer the device.......... ........................[...]

Print and evaluate a print quality report. ..................................................... ..............................60 To print a print quality report......... .......... ................ ......................... ......................... ..........6 0 To evaluate the Print Qualit y Diagnostic Page..................................... .[...]

Solve wireless problems.................. ...................................... ................................... ..............102 Basic wireless troubleshooting. ................................................................. .......................102 Advanced wireless trouble shooting................................................ .......[...]

Clear jams......... .................... ................. ................... ...................... .................. ............ ..........111 Clear a jam in the device............................................. .....................................................111 Tips for avoiding jams......... ........................ .................[...]

Obtain HP telephone sup port.................................................................................................134 Before you call................... .................................. ........................................ .....................134 Support process......................................................................[...]

Environmental product stewar dship program .........................................................................152 Paper use.................................................................. .......................................................152 Plastics....................................... ...............................................[...]

1 Get started This guide pro vides details about how to use the device and to resolve problems. • Find other resources f or the product • Find the de vice model number • Acces sibili ty • Understand the device parts • Connecti on infor mation • Turn off the device • Eco-Tips Find other resources for the product You can obtain prod uct[...]

Resource Description Locat ion Logs and reports Provides information about events that have occurred. For more information, see Monitor the device . Printer status report • Device information: ◦ Product name ◦ Model number ◦ Serial number ◦ Firmware versi on number • Accessories installe d (for example, duplexer) • Number of pages pri[...]

Accessibility The device provides a n umber of features that make it accessible for people wit h disabilitie s. Visual The device software is accessible for users wi th visual impairments or low vis ion throug h the use of your operat ing system's accessibili ty options and featur es. It also supports most assistive technology such as screen r[...]

1 Control panel 2 Output tray 3 Tray 1 4 Width guides 5 Top cover 6 Ink cartridges 7 Printhead latch 8 Printhead Control panel For more informat ion about interp reting control-panel lights, see Control -panel lights reference . 1 Powe r button and light 2 Resume button and light 3 Cancel button 4 Network button (available with some models) Wirele [...]

Back view 1 Rear universal serial bus (USB) por t 2 Ethernet network p ort 3 Automatic two-sided printing accessory (duplexer) ( some models only) 4 Power input 5 Rear access pan el Connection information Description Recom mended number of connected computers for best performance Supported softwa re features Setup instructions USB connection One co[...]

Turn off the device Turn off the HP product by pressing the Power but ton located on t he product. Wait un til the Power light turns o ff before unpluggi ng the power cord or tu rning off a pow er source. If you imprope rly turn off the HP product, th e print carriage might not return to the co rrect position, whi ch might cause problem s with the [...]

2 Install the accessories This secti on contains the followin g topics: • Install the d uplexer (available on som e models) • Turn on accessories Install the duplexer (availa ble on some models) You can print on bot h sides of a sheet of paper aut omatically when t he optional automatic two-sided pri nting accessory (duplexer) is i nstalled. Fo[...]

To turn acce ssories on or off on Window s computers 1. Click on the Start button on the desktop. 2. Select Printers an d Faxes , right-click on yo ur de vice, and then select Properties . 3. Click the Device Settings tab, and th en click Installed or Not Installed to turn the duplexer on or of f. To turn on ac cessories on Macint osh computers 1. [...]

3 Use the device This secti on contai ns the follow ing topics: • Select print me dia • Load media • Change pri nt settings • Print on both sides (duplexing) • Print on special and custom-sized media • Print borderle ss • Print a Web page (Windows only) • Cancel a print job Select print media The dev ice is designed to work well wit[...]

features ColorLok Technology fo r less sme aring, bolder blacks and vivid colors. HP Printing Paper HP Printing Paper is a high -quality multifunction paper. It produces documents that look and feel more sub stantial than documents printed on standard multipurpose or copy paper. It features ColorLo k Technology for less smearing, bolder bl acks and[...]

Recommended pape rs for photo printing If you want t he best print quality, HP reco mmends using HP papers that are specifically designed for t he type of project you are printing. Depending on your country/region, som e of these papers mig ht not be available . HP Advanced Photo Paper This thick photo pa per features an inst ant-dry finish for eas[...]

◦ Media that is heavil y textured, embossed, or does n ot accept ink well ◦ Media that is too li ghtweight or stretch es easily Cards and envel opes • Avoid envelop es that have a very sli ck fini sh, self-stick ad hesives, clasps, or windows. Also avoid cards and envel opes with thick, irregular, or curled edges, or areas that are wrinkled, [...]

Understand supp orted sizes Media size Input tray Duplexer (some models) Standard m edia sizes U.S. Letter (216 x 279 mm; 8.5 x 11 inches) U.S. Legal (216 x 356 mm; 8.5 x 14 inch es) A4 (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive (184 x 267 mm; 7.25 x 10 .5 inches) B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) B5 (ISO) (176 x 250 mm; 6.9 x 9.8 [...]

Media size Input tray Duplexer (some models) Cards Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Ofuku hagaki** Borderless hagaki (1[...]

Media size Input tray Duplexer (some models) Borderless 10 x 15 cm tab Borderless 4 x 8 tab (10 x 20 cm) Borderless HV (101 x 180 mm; 4.0 x 7 .1 inches) Borderless double A4 (21 0 x 594 mm; 8.3 x 23.4 inches) 4 x 6 tab (102 x 152 mm; 4 x 6 inches) 10 x 15 cm tab 4 x 8 tab / 10 x 20 cm tab Other media Custom-sized media b etween 76.2 to 216 mm wide [...]

Tray Type Weig ht Capaci ty Cards Up to 200 g/m 2 (110 lb index) Up to 80 cards Duplexer (available on some models) Paper 60 to 105 g/m 2 (16 to 28 lb bond) Not applicable Output tray All supported media Up to 50 sheets of plain paper (text printing) Set minimum margins The document m argins must match (or exceed) these margin settings in portrait [...]

Load media This section pro vides instructions for load ing media into the device. Load Tray 1 (mai n tray) 1. Lift the outp ut tray. 2. Slide the me dia guide out to th e widest setting. 3. Insert the media print-side do wn along the right of the tray . Make sure the stack of media alig ns with the right and back edges of the tray and does not exc[...]

5. Pull out the e xtension on the out put tray. NOTE: For media longer th an 279 mm (11 inches), pull th e extension out to the maximum extend ed position. Make sure the flap a t the end of the extension t ray is not lifted , otherwise it will in terfere with the paper bei ng ejected. Change print settings You can change print set tings (such as pa[...]

To change default settings fo r all future jobs (Windows) 1. Click Star t , point to Settings , and then click Printers or Printers and Faxes . - Or - Click Star t , click Control Panel , and then double-click Printers . NOTE: If prompted, ente r the computer administrator's password. 2. Right-click the p rinter icon, and then click Propert ie[...]

• For auto-dup lexing, when printing fi nishes on one side of th e media, the device hol ds the media and pa uses while the ink dries. Then th e media is pulled back into t he device and the se cond side is printed. When printing is complete, t he media is dropped onto the output tray. Do not gra b it before printing is complete. • You can pri [...]

4. Select the media size from the Size dro p-down list. If you do not see th e media size, create a custom media size. a .S e l e c t Custom from the drop -down list. b . Type a name for the n ew custom size. c .I n t h e Width and Height boxes, type the dimensions, and then click Save . d . Click OK twice t o close the Properties or Preferences di[...]

NOTE: Open the file in a software appl ication and assign the image size. Make sure the size corresponds t o the media size on which you a re printing the image. You can also gain access to this feature from the Printing Shortcuts tab (Windows only). Open the prin ter driver, select the Pr inting Shortcuts tab, and se lect the printing shortcut f o[...]

Print a Web page (Windows only) You can print a Web page f rom your Web browser on the HP Print er. If you use Internet E xplorer 6.0 or hig her for Web browsing , you can use HP Smart Web Printing to ensure simple, predictable Web printing wit h control over wh at you want a nd how you wan t it printed. You c an access HP Smart Web Printing from t[...]

4 Configure and manage This inform ation is intended for the administrator or indivi dual who is responsibl e for managing the de vice. This section cont ains information ab out the followin g topics: • Manage the device • Use device management to ols • Understand the printer status page • Understand the n etwork configurat ion or wireless [...]

Monitor the device Use this tool... to obtain the foll owing informa tion... Device control panel Obtain information about the status of jobs that are being processed, the operating status of the device, and the status of ink cartridges. Embedded Web server • Printer status information: Click the Information tab, and then click a selection in the[...]

Use this tool... to do the following... • Configure n etwork s ettings: Click the Netwo rking tab, and then click an option in the left pane. • Order supplies: On any tab, click the Order Supplies button, and then follow the on screen instructions. • Support: On any tab, click the Support button, and then sele ct a support option. Toolbox (Wi[...]

Embedded Web server When the devic e is connected to a network, you can use the embedded Web server to view status in formation, change settings, and manage i t from your compute r. NOTE: For a list of system requirements for the embedded Web server, see Embedded Web se rver specifications . Some settings mi ght be restricted by the requirement for[...]

You can open the emb edded Web server by using these methods: • Web browser: In a supported Web browser on yo ur computer, type the I P address or hostname that ha s been assigned to the de vice. For example, if th e IP address is 123.123.123.123, type the following ad dress into the Web brow ser: http://123.123.123.123 . The IP address and hostn[...]

This secti on contai ns the follow ing topics: • Open t he Toolbox • Toolbo x tabs • Network To olbox Open the Toolbox • From the HP Solution Center, click the Settings menu, point to Print Settings , and then click Printer Toolbox . - Or - • Right-click the HP Digital Imaging Moni tor in the taskbar, point to Printer Model Name and then [...]

Tabs Conten ts Network Settings Gives information on the network settings. Click Change Settings to ope n the Network Toolbox and change some network setting s. Network Toolbox The Networ k Toolbox allows you to view and change some network set tings. You can change the IP add ress, turn the wireless radio on or off, perfo rm tests, and print repor[...]

Open the HP Printer Utility To open the HP Printer Utility fr om the HP Device Manager 1. Click the HP Device Man ager icon in the Dock. NOTE: If the icon does not ap pear in the Dock, click t he Spotlight icon on the right side of t he menu bar, type HP Device Manager in the box, and then click the HP Device Manager entry. 2. Select Maintain print[...]

Use the HP Device Manager (Mac O S X) To open the HP Device Manager on a Macintosh computer 1. Click the HP Device M anager icon in the Dock. NOTE: If the icon doe s not appear in the Dock, click the Spotli ght icon on the right side of the men u bar, type HP Device Manager in the box, and then click the HP Device Mana ger en try. 2. Select the dev[...]

1. Printer Information: Shows device informatio n (such as the product name, mod el number, serial number, and firmware version number), the accessori es that are installed (such as the duplexer), and the number of pages printed from the trays and accessories. 2. Ink Cartridge Status: Shows th e estimated ink levels (rep resented in graphical form [...]

Understand the network conf iguration or wireless status report The network confi guration or wireless status rep ort shows the net work or wireless set tings for the device. 1. General Inform ation: Shows i nformation ab out the curren t status and connecti on type of the network, a nd other information, such a s the URL of the embe dded Web serve[...]

3. 802.11 Wireless (some models): Shows information about your wireless network connection, su ch as the hostname, IP address, subn et mask, default gateway, and server. 4. Misc ellaneous: Shows i nformation, such as the admini strator details. • mDNS: Shows i nformation ab out the active Mu lticast Domain N ame System (mDNS) connect ion. mDNS se[...]

NOTE: You can also share the d evice with other computers using a simple fo rm of networking know n as locally shared networking. For mo re information, see To share the device on a locally shared net work . To connect th e device before installi ng the software If you connected the device to the computer bef ore installing the device software, the[...]

Network connection If the device h as network capability, it can be shared in a network environment b y connecting it directly to the netwo rk. This type of conn ection offers the a bility to manage the device using th e embedded Web server from any compu ter on the network. NOTE: Microsoft Internet Explorer 6.0 must be installed on th e computer s[...]

A client c omputer can conn ect to the device in the foll owing ways: • In the Printe rs folder, doub le-click the Add Printer icon and follow the instructions for a network inst allation. For more informa tion, see Install th e printer driver using Add Printer . • On the netwo rk, browse to the device and drag i t to your Printers folder. • [...]

To share th e device on a locally shared network When you con nect the device directly, you can share it with other computers using a simple form of networking known as locall y shared networking. Use thi s configuration only in smal l groups or when usage is low . The connecte d computer is slowed d own when many users prin t to the device. Basic [...]

For more information , see To set up the device on a wireless communication using the installer (Mac OS X) or To set up wireless communica tion using the installer (Windows) . NOTE: If you encount er problems, see Solve wireless problems . To use the device wit h any wireless connection, you must run t he installation program at least once fro m th[...]

◦ Be on the same sub net and same channel ◦ Have the same 802.11 security set tings • Infrastructure (recommended): On an infra structure n etwork, th e devic e is set to infrastructure co mmunication mode and communicate s with other devices on the network, whether the devices are wi red or wireless, throug h a WAP. WAPs commonly act as rout[...]

4. When prompted, t emporarily connect the USB wireless setu p cable. 5. Follow the o nscreen instructions to complet e the installation. 6. Disconnec t the USB wirel ess setup cabl e when prompted. To set up the device on a wireless c ommunication using the installe r (Mac OS X) 1. Connect a USB wirel ess setup cable to the port on th e back of th[...]

(and you know the H P device is on the network), or you have already successfully installed HP sof tware and experience prob lems, try the follow ing: 1. If you are using a comput er running Windows, in the firew all configuration util ity, look for an option to trust computers on the local subnet (sometimes cal led the “scope“ or “zone“). [...]

Change from a USB con nection to a wireless connec tion (Mac OS X) 1. Click the HP De vice Manager icon on t he Dock or in the Hewl ett Packard folder in the Applications f older. 2. From the Information and Settings list, select Network Printer Setup U tility . 3. Follow the on screen instructions to conf igure the network sett ings. Change from a[...]

• Change t he password periodicall y. • Change the default password provided b y the manufacturer for admi nistrator access to the access point or wireless rout er. Some routers let you change the administrator name as wel l. • Turn off admi nistrative access over wireless if possible. If you do this, you need to connect to the rou ter with a[...]

10. Press the Power button to turn the device on . After connecting and turning on the devi ce, you might have to wait several minutes for all of the Plug an d Play events to complete. 11. Follow the on screen instructions. When the softwar e installa tion is comple te, the HP Digi tal Imag ing Monitor icon appears in the Windows system tray. To un[...]

To uninstall from a Maci ntosh computer, method 1 1. Launch HP Device Manager . 2. Click Information a nd Settings . 3. Select Uninstall HP software from the pull-down menu . Follow t he onscree n instructions. 4. After the softw are is uninstalled, re start your computer. 5. To reinstall the software, in sert the device Starter CD into your comput[...]

5 Maintain and troubleshoot This section co ntains the followin g topics: • Work with ink cartridges • Print and evaluate a print quality rep ort • Troubleshoot ing tips and resources • Solve printing problems • Print trouble shooting • Print quality troubl eshooting • Solve paper-feed problems • Solve device ma nagement problem s ?[...]

• Turn off the HP Prin ter by pressing the Power butto n located on the product. Wa it until the Power light turns of f before unplu gging the power cord or turning off a pow er strip. If you improp erly turn off the HP Printer, th e print carriage might not retu rn to the correct positi on causing problems with the ink cartridges and pri nt qual[...]

Replace the ink car tridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program . If you do not already have replaceme nt ink cartridges for the HP Printer, see Order printing supplie s online . NOTE: At this time, so me portions of the HP Web site are ava ilable in English only. CAUTION: Wait until you ha[...]

5. Twist the ora nge cap to snap it off. NOTE: Make sure the plastic ta b is entirely removed and that the label is slight ly torn, reveal ing the vent channel. 6. Using the col ored shaped icons for help, sli de the ink cartridge into t he empty slot until it cli cks into place and is seat ed firmly in the slot . CAUTION: Do not lift the latch han[...]

Make sure that you i nsert the ink cartridge into the slot that has the same shaped icon and color as the o ne you are instal ling. 7. Repeat steps 3 th rough 6 for each ink cartrid ge you are replacing. 8. Close the ink cart ridge door. Related topics Order printing suppl ies online Usage info rmation collection The HP cartridge s used with this p[...]

Print and evaluate a print qual ity report Print quality proble ms can have many causes: software sett ings, a poor image file , or the printing system itself. If you are unhappy with the quality of your prints, a Print Quality Diagnostic pag e can help you determine if t he printing system is working properly. This section includes the followin g [...]

To evaluate th e Print Quality Diagnostic Page This section incl udes the following topics: • Ink Levels • Good color bars • Ragged, irregula rly streaked, or faded ba rs • Regular whit e streaks in the bars • Bar colors are not uniform • Large Black Font Text • Alignment Patterns • If you see no defect s Ink Levels ▲ Look at the [...]

Item Cartridge color 3 Magenta Ink Cartridge 4 Yellow Ink Cartridge Ragged, irregu larly stre aked, or faded bar s Example of Bad Color Bars The top bar is irregularly stre aked or fading. Example of Bad Color Bars The top black bar is ragged on one end. If any of the b ars are ragged, irregularly streaked, or faded, follow these st eps: 1. Make su[...]

Preventing the p roblem that causes ragge d bars on the Print Quality Di agnostic report: • Avoid leaving op ened ink cartridges outside of the printer for an ext ended period of time. • Wait until a new cartridge is read y to be installed before removing an old ink cartri dge. Regular white streaks in the bars If any of the colo r bars show re[...]

If the color of any o f the bars is not uniform, f ollow these step s: 1. If the print er was recently transport ed at a high altitud e, try a printhead cleaning. 2. If the print er was not recently tran sported, try printing another Print Quality D iagnostic report. This wi ll use less ink than a printhead cle aning, but if it is no t effective, t[...]

Alignment Patterns If the colo r bars and large fon t text look OK, and th e ink cartridges are n ot empty, look a t the alignment pattern directly above the color bars. Example of a good alignment pa ttern The lines are straight. Examples of a bad alignment pattern The lines are jagged - align the printer. If that does n ot work, contac t HP. If y[...]

• Power co rd and other cables are w orking, and are firmly connecte d to the device. Make sure th e device i s connecte d firmly to a function ing altern ating current (AC) power outlet, and is turned on. For voltage requ irements, see Electri cal specif ications . • Media i s loaded correctly in the t ray and is not jammed in th e device. •[...]

Check the d evice software s ettings Print speed is slower w hen Best or Maximu m dpi is selected as t he print quality. To increase the print spe ed, select different pri nt settings in the device driver. For more information , see Change print settings . Low ink le vels Check the estim ated ink leve ls in the ink cartridg es. NOTE: Ink level aler[...]

Check the margin settin gs Make sure th e margin settings for the documen t do not excee d the printa ble area of th e device. For more information, see Set minimu m mar gins . Check the color print settings Make sure Print in Gra yscale is not selected in the pri nt driver. Check the device location a nd length of USB cable High electromagne tic f[...]

Print troubleshooting Use this section to solve these printing problems: • Envelopes prin t incorrectly • Borderless printing p roduces unexpected resu lts • The product i s not responding • The product prints meani ngless characters • Nothing happen s when I try to prin t • The pages in my docum ent came out in the wrong order • The [...]

Borderless printi ng produces unexpected res ults Solution: Try print ing the image from the pho to imaging software t hat came with the product. Cause: Printing a borderless image from a non-HP softw are application prod uced unexpected results. The pro duct is n ot respon ding Try the followi ng solutions to resolve the issue . Solutions are list[...]

TIP: You can set t he product as the default pri nter to ensure that the printer is automatically selected when you select Print in the File menu of your di fferent software appli cations. Cause: The pro duct was not the selected printer. If this di d not sol ve the issu e, try the next solu tion. Solution 4: Check th e printer driver status Soluti[...]

Solution 7: Clear the paper jam Solution: Clear t he paper jam and remove any torn paper that remai ns in the product. For more information, see: Clear jams Cause: The product had a pape r jam. If this did no t solve the issu e, try the next so lution. Solution 8 : Make sur e the print ca rriage can move free ly Solution: Unplu g the power cable if[...]

The product prints me aningless characters Try the followin g solutions to resolve the i ssue. Solutions are listed i n order, with the most likely solution fi rst. If the first solution do es not solve the problem, cont inue trying the remaining solut ions until the issue is resolved. • Solution 1: Re start the product • Solution 2: Print a pr[...]

Solution 2: Load paper in the input tray Solution: Load pa per in the input tray. For more information, see: Load media Cause: The product was out of paper. If this did no t solve the issu e, try the next so lution. Solution 3: Selec t the correct printe r Solution: Make sure you have selected the correct printer in your software application . TIP:[...]

From your computer, open the printer folder and see if the cancelled job remains in the print queue. Tr y to delete the job from the queue. If the print job rem ains in the queue, tr y one or both of th e following: • Disconnect th e USB cable from the product, restart the computer, and then reconnect the USB ca ble to the product. • Shut down [...]

If this did no t solve the issu e, try the next so lution. Solution 10: Resta rt the product Solution: Turn of f the product, and then unpl ug the power cord. Plug the power cord back in, and th en press the Power button to t urn on the p roduct. Cause: The product experienced an error. The pages in my document came out i n the wrong order Solution[...]

Solution 2 : Verify the paper size setting Solution: Verify that you ha ve selected the proper paper size sett ing for your project. Make sure that yo u have load ed the correct paper size in the input tray. Cause: The pa per size setting might not have been set correct ly for the project you were printi ng. If this di d not sol ve the issu e, try [...]

Solution 2: Check the lay out of the document Solution: Make sure the layout o f the document you are tr ying to print fits on a pa per size supported b y the product. To previ ew the print layo ut 1. Load the correct pap er size into the input tray. 2. Preview your pr int job before sendin g it to the product. In most software a pplications, click[...]

A blank pa ge came ou t while pr inting Try the followin g solutions to resolve the i ssue. Solutions are listed i n order, with the most likely solution fi rst. If the first solution do es not solve the problem, cont inue trying the remaining solut ions until the issue is resolved. • Solution 1: R emove any extra pages or lines a t the end of th[...]

Solution 5: Load paper in the input tray Solution: If th e product has only a few sheets rem aining, load more paper in the input tray. If the re is plenty of pa per in the input tra y, remove the paper, tap th e stack of paper agai nst a flat surface, and reload the paper into the input tray. For more information, see: Load media Cause: The produc[...]

Solution 1: Make sure you are using genuin e HP ink car tridges Solution: Check to see if your ink cartridge s are genuine H P ink cartridges. HP recommends t hat you use genuine HP i nk cartridges. Genuine HP ink cartridges are designed and t ested with HP printers to help yo u easily produce great results, time after time. NOTE: HP cannot gu aran[...]

For more information, see: Select print me dia Cause: The wrong kind of pap er was loaded in the inpu t tray. If this did no t solve the issu e, try the next so lution. Solution 4: Check the ink levels Solution: Check the estimated ink leve ls in the ink ca rtridges. NOTE: Ink level alerts and indicators provide esti mates for planning purpose s on[...]

Aligning the printer can help ensure excellent print quality. For more information, see: Align the pri nthead Cause: The pri nter needed to be aligned. If this di d not sol ve the issu e, try the next solu tion. Solution 7: Cle a n the printhead Solution: Check the follo wing potential problems, and then clean the printhe ad. • Check the orange p[...]

Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP i nk cartridges. HP recommends that you use genuine HP ink cart ridges. Genuine HP ink cartridges are design ed and tested with H P printers to help yo u easily produce gr eat results, time after time. NOTE: HP cannot guarante [...]

Always make sure th e paper you are printing on i s flat. For best results when printing images, use HP Adva nced Photo Paper. Store specialty media in its original packa ging inside a resealable plastic bag on a flat surfa ce in a cool, dry place. When you are ready to pri nt, remove only the paper you plan to use imme diately. When you have fini [...]

NOTE: For this issue, t here is not a problem with your in k supplies. Therefore, replacing th e ink cartridges or printhead i s not necessary. • Solution 1: Ch eck the paper type • Solution 2: Use a higher print quality setting • Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recomm ends that you use HP papers or [...]

• Solution 3 : Check the ink le vels • Solution 4: Align the printhead • Solution 5: Clean the printhead • Solution 6: Co ntact HP support Solution 1: Ma ke sure the paper is lo aded corre ctly Solution: Make sure th at the pap er is load ed correctl y in the inp ut tray. For more information, see: Load m edia Cause: The pa per was not load[...]

If this did no t solve the issu e, try the next so lution. Solution 5: Clean the pri nthead Solution: Check th e following potenti al problems, and then clean the printhead . After cleaning the printhead, print a pri nt quality report. Evalu ate the print quali ty report to see if the print quality p roblem still exist s. For more information, see:[...]

Solution 2: Ch eck the paper type Solution: HP recommends that you use HP papers or any other paper type tha t is appropriate fo r the product. Always make sure th e paper you are printing on i s flat. For best results when printing images, use HP Adva nced Photo Paper. Store specialty media in its original packa ging inside a resealable plastic ba[...]

Solution 5: Contact HP supp ort Solution: Conta ct HP support for service. Go to: www.hp.com/support . If prompted, choose your country/region , and then click Contact HP for information on callin g for te chnical support. Cause: There was a problem wit h the printhead. Printouts seem blurr y or fuzzy Try the follow ing solutions if your printout i[...]

Solution 3: Prin t the image in a smaller size Solution: Reduce the size of t he image and then prin t it. If you are print ing a photo or graphic, and th e print size is set too hi gh, it will be blurry or fuzzy when printed. If a digital photo or rasteriz ed graphic has been resized, it can be blurry or fuzzy when printed. Cause: The im age was p[...]

Solution 1 : Make sur e the paper is loaded corr ectly Solution: Make su re that the paper is loade d correctly in the input t ray. For more information, see: Load media Cause: The paper was not loa ded correctly. If this did no t solve the issu e, try the next so lution. Solution 2: Make sure only one type of paper is load ed Solution: Load onl y [...]

Solution 2: Wait while the ink dries Solution: Wait at least thirty minu tes for th e ink insi de the prod uct to dry, then try the print jo b again. Cause: The excess i nk in the product needed to dry out . Paper is no t picked up from the input tray Try the followin g solutions to resolve the i ssue. Solutions are listed i n order, with the most [...]

Solution 4: Clean the rol lers Solution: Clean the rollers. Make sure you have the following ma terials available: • A lint-free cl oth, or any soft material that w ill not come apart or leave fi bers. • Distilled, filtere d, or bottled water (tap wa ter might contain con taminants that can damage the i nk cartridges). Cause: The rollers were d[...]

not have time to wait , you can clean the pr inthead, but this uses more ink, and the poor black text may re occur until automatic servicing is a llowed to complete. Cause: Many black print quali ty problems clear up when the automatic services are performed. Solution 2: Use Tr ueType or OpenType fonts Solution: Use TrueType or O penType fonts to e[...]

The pro duct pri nts slow ly Try the follow ing solutions if the product i s printing very slowly. • Solution 1: Use a lower print quality se tting • Solution 2: Che ck the ink levels • Solution 3: Contact HP support Solution 1: U se a lower print quality setting Solution: Check th e print quality sett ing. Best and Maximum dpi provide the be[...]

If you receive a n error message about the ink cart ridges, see Errors (Windows) for more information . This section co ntains the followin g topics: • Clean the printh ead • Align the pri nthead Clean the printhea d If your prin ted outpu t is streaked or h as any inc orrect or missing co lors, the printh ead might need t o be cleaned. There a[...]

To clean the printhead fr om the Toolbox (Mac OS X) 1. Click the HP Devi ce Manager icon i n the Dock. NOTE: If HP Device Manager is not in the Dock, click the Spotlight icon on the right side of the men u bar, type HP Devi ce Manager in the box, and then click the HP Device Manager entry. 2. Select Maintain Pri nter . 3. Select the d evice you wan[...]

To align the printhe ad from the Toolbox (Mac OS X) 1. Click the HP De vice Manager icon in th e Dock. NOTE: If HP Devi ce Manager is not in the Dock, click the Spotlight icon on the right side of the m enu bar, type HP Device Mana ger in the box, and then click the HP Device Mana ger en try. 2. Select Maintain Printer . 3. Select the device you w [...]

Media is not coming out correctly • Make sure the output tray extension is ext ended; otherwis e, printed pages may fall off the devic e. • Remove excess media fro m the output tray. There is a l imit to the number of sheet s the tray can hold. Pages are skewing • Make sure the media loaded in the trays is al igned to the paper guide s. If ne[...]

Check the co mputer Make sure the comput er that you are using is connecte d to the network. Check your Web browser Make sure the Web brow ser meets the minimum system req uirements. For more information , see Embedded Web se rver specifications . Check the d evice IP addre ss • To check the IP address of the device from the control pan el, print[...]

◦ Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the netwo rk configuration page. If the IP addresses are differen t, change the I P address in the dialog box to mat ch the address on the network configurat ion page. ◦ Click OK twice to save t he settings and close the dialog bo xes. Problems c[...]

button two times. Then release all butto ns. If a problem is de tected, the printe d test report will include re commendations t hat might help solve the probl em. Advance d wirele ss troubl eshootin g If you have tr ied the suggestions provid ed in the Basic trou bleshooting section and are still unable to connect to your H P device to the wireles[...]

To check a wi reless connecti on 1. Make sure that your computer's wireless has bee n turned on. (For more information, see the documenta tion that came with your computer.) 2. If you are not u sing a unique network name (SSID), then it is possibl e that your wireless co mputer could be connected to a nea rby network that is not yours. The fol[...]

Make sure that the H P device is connected to you r network If your device is not connecte d to the same network as your compute r, you will not be able to use the H P device over the network. Follow the steps described in this se ction to find out if yo ur device is actively connected t o the correct netw ork. Make sure the HP devi ce is on the ne[...]

communicati on. Temporar ily turn off any fi rewall security soft ware running on your computer and then try to access the EWS again. If you can access the EWS, try using the HP devi ce (for printing). If you are able to access th e EWS and use your HP device with th e firewall turned off, you will need t o reconfigure your firewall se ttings to al[...]

connecting to the HP device, ma ke sure the correct version of the printer driver is set as the default. 1. Click Start , point to Settings , and then click Pr inters or Printer s and Faxes . - Or - Click Start , click Control Panel , and t hen double-click Printers . 2. Determine if the version of the printer driver in th e Printers or Printers an[...]

Troubleshoot installation issues If the follo wing topics do not help, see Support and wa rranty for information abo ut HP support. • Hardware instal lation suggestions • Software installa tion suggesti ons • Solve network problem s Hardware installat ion sugg estions Check the devic e • Make sure tha t all packing tape and materia l have b[...]

6. If an ink cartridg e was sticking up and you were ab le to snap it back down into place, close the ink ca rtridge access door and check if the erro r has gone away. • If the error has go ne away, stop troubleshootin g here. The error has been resol ved. • If the error has not go ne away, proceed to the next st ep. • If none of the ink cart[...]

Solve network problems Genera l network troublesho oting • If you are unable to install the devic e software, ve rify that: ◦ All cable connections t o the computer and the de vice are secure. ◦ The networ k is operat ional and the network hub is t urned on. ◦ All appl ications, including virus protec tion pr ograms, sp yware protec tion pr[...]

Clear jams Occasionally, me dia becomes jammed during a job. Try the follow ing remedies before you attem pt to clea r the jam. • Make sure that you are printing with med ia that meets specific ations. For more informatio n, see Select p rint medi a . • Make sure to p rint with medi a that is no t wrinkled, fo lded, or da maged. • Make sure t[...]

3. Open the top cover. If there is pape r remaining inside the devi ce, ensure the carriage has moved to the rig ht of the device, free any pape r scraps or wrinkled media, and pull the medi a towards you through th e top of the device. WARNING! Do not reach into the device when it is on and the carriage is stuck. When you open t he top cover, the [...]

Printhead Problem - Th e printhead appears to be missing or damaged Use the follow ing to correct the error: Advanced printhead maintenan ce Incompatible Printhead The printhead in stalled is not intended for us e in this printer, or i t may be damaged Use the follow ing to correct the error: • Advanced printhea d maintenance • Supplies Printhe[...]

3. Remove all of the ink cartridges and p lace them on a piece of pa per with the ink opening po inting up. 4. Lift the la tch handle on the print carriage. 5. Remove the p rinthead by lifting i t straight up. Chapter 5 114 Maintain and troubleshoot[...]

6. Clean the print head. There are three are as of the printhead that need to be cle aned: the plastic ramps o n both sides of th e ink nozzles, the edge be tween the nozzles and th e electrical contacts, and t he electrical contact s. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Tou[...]

b . Use a fresh, li ghtly dampened, lin t-free cloth to wipe any a ccumulated ink an d debris from the edge between the n ozzles and the contacts. c . Use a fresh, lightl y dampened, lint-fr ee cloth to wipe the plast ic ramps on both sides of th e nozzles. Wipe away from t he nozzles. d . Wipe the pre viously cleaned areas dry w ith a dry lint-fre[...]

7. Clean the electrical con tacts inside the pro duct. To clean the el ectrical contacts in the product a . Lightly damp en a clean, lint-free cl oth with bottled or distilled wate r. b . Clean the el ectrical contacts in th e pro duct by wiping with the cloth from top to bottom. Use as many fresh, clean cloths as nece ssary. Clean until no ink sho[...]

9. Carefully lower the latch handle. NOTE: Make sure you lower the l atch handle before rein serting the ink cartridges. Leaving the latch h andle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colore d shaped icons for help, sl[...]

HP recomm ends you have a replac ement available for when print quality becomes no longer a cceptable. Use the follow ing to correct the error: • Replace the ink cartridges • Supplies NOTE: Ink level alerts and indicators provi de estimates for planning pu rposes only. When you receive a low-i nk alerts, consider having a replacement cartridge [...]

Cartridge Problem Choose your error • The followi ng cartridge appears t o be missing or damage d • Cartridge(s) in Wron g Slot - The following cartridge s are in the wrong slot s The following cartridge appears to be missi ng or damaged Use the fol lowing to correct the error: • Replace t he ink cartridges • Supplie s NOTE: Ink level alert[...]

Paper Jam There is a paper jam (or misfe ed). Clear the jam and press the Resu me button on the printer Use the follow ing to correct the error: Clear a jam in the device The printer is ou t of paper. Load more paper and press the Resume button on the front of the printer Use the follow ing to correct the error: Load media Incompatible Cartridge(s)[...]

3. On the Print er menu, make sure there are no check marks ne xt to Pause Printing or Use Printer Offline . 4. If you made any changes, try to print again. To che ck if the printe r is paus ed or offlin e (Mac O S X) 1. Click System Pr eferences , click Print & Fax , and then click sel e ct th e printer you want to use. 2. Double-click the ico[...]

www.hp.com/support . If prompted, choose your country/ region, and then click Contact HP for information on calling for techni cal support. Errors (Windows) 123[...]

6 Control-panel lights reference The control-pan el lights indicate status and are usef ul for diagnosing printing proble ms. This section co ntains information ab out the lights, what t hey indicate, and w hat action to take if necessary. • Interpret ing control-panel lights Interpreting control-panel lights 1 Power button and light 2 Resume but[...]

For more informatio n, visit t he HP Web site ( www.hp.com/suppo rt ) for the latest troubleshoot ing information, or product fixes and up dates. Light description/Li ght pattern Explanation and recommended action All lights are off. The device is off. • Connect the power ca ble. • Press ( Power button). The Power light is on. The device is rea[...]

Light description/Light pattern Explanation and recommended action loaded. For more information, see Print on special and custom- sized media The Power light and the Resume light are on. A cover is not closed completely. Make sure all covers are completely closed. The Power light is on and the ink cartridge lights blink one after the the other, fro[...]

Light description/Li ght pattern Explanation and recommended action The Power light blinks and the ink cartridge lights blink one after the other, from left to right. The printhead is incompatib le. • Ensure the indicated printhead is properly installed. • If the error persists, replace the printhead. The Power light is on and one or more of th[...]

Light description/Light pattern Explanation and recommended action The Power lig ht and one or more of the ink cartridge lights blink. One or more of the ink cartridges are faulty, need attention, inco rrect, missing, damaged, or incompatible. • Ensure the indicated ink cartridge is properly installed, and then try to print. Remove and re-insert [...]

Light description/Li ght pattern Explanation and recommended action The Power light is on, and the Resume light and one or more ink cartridge lights blink. One of the following has occurred. • One or more of the ink cartridges are almost depleted and may results in poor print quality. Replace the existing ink cartridges to avoid poor print qualit[...]

Light description/Light pattern Explanation and recommended action To cont inue print ing using the exis ting i nk cartri dges, press ( Resume button). • You have ju st installed a new printhead and the ink in the ink cartridge is low. There might be insufficient ink to initialize the printhead. Make s ure th e indi cated in k cartridge is proper[...]

A HP supplies and accessories This section provides informa tion on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site ( www.hpsho pping.com ) for the latest updates. You may also make purchases through the Web site. • Order printing supplies online • Accessories • Supplies Order pr inting[...]

Ink car tridges Ordering cartridges online is n ot supported in all countries/regions. However, many countries have information on ordering by telephone, locating a lo cal store and printin g a shopping list. In a ddition, you can select the 'How to Buy' option at the top of the www.hp.com/buy/supplies page to obta in information about pu[...]

B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did no t solve your problem, try u sing one of the following support services to obtain assistance. This section contains the following topics: • Obtain electronic support • O[...]

Obtain HP telephone support During the warranty period, you may obtain assistance from the HP Customer Care Center. NOTE: HP does not provide telephone suppo rt for Linux prin ting. All support is provided online at the following web site: https://launchpa d.net/hplip . Click the Ask a quest ion button to begin the support process. If you are using[...]

• Valuable trou bleshooting information for common problems • Proactive device updates, sup port alerts, and HP newsgrams that ar e available when you register the HP device 3. Call HP support. Support options and availabi lity vary by device, country/region , and language. HP support by phone The phone support numbers an d associated costs lis[...]

Telephone s upport numbers For the most current list of telephone support numbers, see ww w.hp.com/support . Appendix B 136 Support and warra nty[...]

Placing a call Call HP support while you are in front of the com puter and the HP device. Be prepared to provide the following information: • Model numb er (located on the label on the front o f the device) • Serial number (located on the ba ck or bottom of the device) • Messages that appear when the situation occurs • Answers to these que [...]

For instructions on how to pack your product for e xchange, see Pack the device . HP Korea customer supp ort Appendix B 138 Support and warra nty[...]

Hewlett-Packard limited warranty statement Hewlett-Packard limited wa rranty statement 139[...]

Ink cartridge warranty information The HP cartridge warr anty is applicable when the produc t is used in its designated HP printing device. This warranty does n ot cover HP ink products that have bee n refilled, remanufactured, refurbishe d, misused, or tampered with. During the wa rranty period the product is covered as long as the HP ink is not d[...]

▲ Lift the output tray, and gently pull it out of the device. Pack the device Complete the following steps after y ou have prepared the device for shipment. To pack the de vice 1. If available, pack the device for shipment by usi ng the original packaging mater ials, or use the packaging materials that came with your replacement device. If you do[...]

C Device specifications For media and media-handli ng specifications, see Understand specifications for supported media . • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • Network protocol specifications • Embedded Web server specifications • Print resolution • [...]

Device memory 64 MB built-in RAM, 32 MB built-in Flash ROM System requirements NOTE: For the most current in formation about supported oper ating systems and system requirements, visit http://www.hp.com/support/ . Operating system compatibility • Windows 200 0 Service Pack 4, Windows XP Serv ice Pack 1, Windows XP x64 Service Pack 1, Windows Vist[...]

Network protocol sp ecificatio ns Network operating system comp atibility • Windows 2000, Windows XP (32-b it) (Professional and Home Editions), Windows XP Professional x64 • Mac OS X (10.4.11 and high er,10.5.x) • Microsoft Win dows 2000 Server Terminal Servic es with Citrix Metafra me XP with Feature Release 3 • Microsoft Win dows 2000 Se[...]

Environmental specifications Operating environment Operating temperature: 5° to 40° C (41° to 104° F) Recommended operating conditions: 15° to 32° C (59° to 90° F) Recommended rela tive humidity: 25 to 75% noncondensing Storage environment Storage temperature: -40° to 60° C (-40° to 140° F) Storage relative humidity: Up to 90% nonconde [...]

D Regulatory information This section contains the following topics: • FCC statement • Notice to users in K orea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Toxic and hazardous substance table • LED indicator statement • Regulatory information for wireless products • Reg[...]

Notice to users in Korea VCCI (Class B) compliance st atement for users in Japan Notice to users in Japan about the power co rd Toxic and hazardous substance tab le Toxic and hazardous substance table 147[...]

LED indicator statement Regulatory information for wireless p roducts This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to u sers in Braz il • Notice to users in Canad a • Notice to u sers in Taiw an • European Union regulatory notice Exposure to ra[...]

Notice to us ers in Taiwan European Union re gulatory no tice Regulatory information for wireless products 149[...]

Regulatory model numb er For regulatory identification p urposes, your pr oduct is assigned a Regulatory Mod el Number. The Regulatory Model Number for your product is SNPRC -0802-01 (HP Officejet 6000 Printer ) or SNPRC-0802-02 (HP Officejet 6000 Wireless Printe r). This regulatory nu mber should not be confused with the marketing name (HP Office [...]

Declaration of conformity 151[...]

Environmental product stewardship prog ram Hewlett-Packard is committed to pr oviding qualit y products in an en vironmentally sound man ner. Design for recycling has been incorporated into th is product. The number of materials has be en kept to a minimum while ensuring proper functionality an d reliability. Dissimil ar materials have been designe[...]

Disposal of waste equipmen t by users in private househol ds in the European Union Power c onsumpt ion Power usage drops significantly while in Sleep mode, which saves natural r esources and saves money without affecting the high performance of this product. To determine the ENERGY STAR® Environmental product stew ardship program 153[...]

qualification status for this product see the Product D ata Sheet or Specifications Sheet. Qualified products are also listed at www.hp.com/go/ene rgystar . Third-party license agreements This section contains the following topics: • Expat • OpenSSL • SHA2 Expat Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is[...]

Redistribution and use in source and binary form s, with or without mod ification, are permitted provided that the followin g conditions are met: 1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must repro duce t he above copyright notice, thi[...]

NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDEN TAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PR OCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROF ITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRAC[...]

Issue date: 04/30/2005 Copyright (C) 2005, 200 7 Olivier Gay (olivier.gay@a3.epfl.ch) All rights res erved. Redistribution and use in source and binary form s, with or without mod ification, are permitted provided that the followin g conditions are met: 1. Redistributions of source cod e must retain the above copyright notice, this list of conditio[...]

Index A accessibility mobility 10 support 10 visual 10 accessories installation 14 ordering 131 part numbers 131 self-test diagnostic page 40 turn on and o ff in driver 14 warranty 139 acoustic emissions 145 Add Printer installation 45 administrator settings 32 after the support period 137 align printhead 98 B blank pages, troubleshoot print 67 C c[...]

European Union, equipment disposal 153 EWS. See embedded Web server F fonts supported 142 H head 96 help 133 see also custo mer support HP Company notices 3 HP Printer Utilit y (Mac OS X) administrator settings 33 opening 37 panels 38 HP Solution C enter 37 humidity specifications 145 I ink low 79 streaks on the back of paper 92 ink cartridges chec[...]

ordering 132 printing on custom-sized 27 selecting 18 paper jams. See jams paper-feed problems, troubleshoot 99 PCL 3 support 142 phone customer support 134 phone support 135 phone support period period for support 135 photo media sizes supported 21 photos borderless printing 29 paper guidelines 19 poor printout quality 80 ports, specifications 142[...]

physical 142 processor and memory 142 storage environment 145 system requirements 143 speed troubleshoot print 66 status self-test diagnostic page 40 supplies 32 storage environment specifications 145 supplies ordering online 131 self-test diagnostic page 40 stat us 32 yields 142 support. See customer support support process 134 system requirements[...]

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P odr ę cznik u ż ytk o w nik a © 2009 He wlett-P ack ard De velopment C ompan y , L.P . www .hp.com/su ppor t[...]