HP PAVILLION DV7 manual

HP Pavilion dv7 Notebook PC Maintenance and Service Guide[...]

© Copyright 2011 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow log o, Athlon, Phenom, Sempron, Turion, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel [...]

Safety warning notice WARNING! To red uce the possib ility of hea t-related i n juries or of overheating the device, do not place the device directly on your lap or obstruct t he device air vents. Use the device only on a hard, flat surface. Do not allow anot her hard surface, such as an adjoining optional printer, or a soft surface, such as pillow[...]

iv Safety warning notice[...]

Table of contents 1 Product description ............. ............... .............. ............. ............. ................ .............. ...... ... 1 2 External component identification ...................... ............ ........... ............. ........... ............ .. 11 Top ......... .......... .......... ........ .......... .......[...]

Packaging a nd transpo rting guidel ines ........................................ 49 Component re placemen t procedur es ........................................................ ................................ 51 Service tag ........ ....... .......... ........ ........... ........ .......... ........ ......... .......... ........ ........ .... 51[...]

6 Specifi cations ............ ................. ........... ............ ............... ............. ............ ............... .. .. 116 Device specific ations .. ........... .......... .............. ......... ........... ............. ........... ............ .......... .. ... 116 17.3- inch display s pecifi cations .... .......... ........[...]

viii[...]

1 Product description Category Description Computer models equipped with an AMD processor Comput er models equipped with an Intel processor Produc t Name HP Pavilion dv7 Notebook PC √√ Proces sors AMD A8-3530MX 2.60-GH z processor, (1.90- GHz FSB, 4.0-MB L2 cache, quad core, 45 W) √ AMD A8-3510MX 2.50-GHz processor (1.80- GHz FSB, 4.0-MB L2 c[...]

Category De scription Compute r models equipped with an AMD processor Comput er models equipped with an Intel processor AMD Phenom II P960 1.80-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 3.6-GT/ second, quad core, 25 W) √ AMD Phenom II P860 2.00-GHz processor (1.5-MB L2 cache, 1066-MHz FSB, 3.6-GT/ second, triple core, 25 W) √ AMD Phenom II [...]

Category Description Computer models equipped with an AMD processor Comput er models equipped with an Intel processor Intel Dual Core i3-2350M 2.30-GHz processor (3.0-MB L3 cache, 35 W) √ Intel Dual Core i3-2330M 2.20-GHz processor (3.0-MB L3 cache, 35 W) √ Intel Dual Core i3-2310M 2.10-GHz processor (3-MB L3 cache, 35 W) √ Intel Pentium B950[...]

Category De scription Compute r models equipped with an AMD processor Comput er models equipped with an Intel processor Graphics Internal graphics: ● AMD Radeon™ HD 6620G graphics on comp uter models equipped with an AMD A8 processor ● AMD Radeon HD 6520G graphics on com puter models equipped with an AMD A6 processor ● AMD Radeon HD 6480G g[...]

Category Description Computer models equipped with an AMD processor Comput er models equipped with an Intel processor Internal graphics: ● Intel HD Graphics 3000 ● Intel HD Graphics Switchable discrete gr aphics: ● ATI XT Radeon HD 6770M M2 package with 2048- MB of discrete video memory (64-MB × 32 GDDR 5 × 8 PCs, 5 Gbps); muxless, support [...]

Category De scription Compute r models equipped with an AMD processor Comput er models equipped with an Intel processor Supports the following configurations: ● 16384-MB total system memory (8192×2) ● 12288-MB total system memory (8192×1 + 4096× 1) ● 8192-MB total sys tem memory (8192×1 or 4096×2) ● 6144-MB total sys tem memory (4096×[...]

Category Description Computer models equipped with an AMD processor Comput er models equipped with an Intel processor 12.7-mm tray load √√ Supports Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive with LightScribe √ Supports Blu-ray Disc R/RW with SuperMulti DVD±R/RW Double-Layer Drive with LightScribe √√ Supports DVD±RW Do[...]

Category De scription Compute r models equipped with an AMD processor Comput er models equipped with an Intel processor Support for the following WLAN formats: ● Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter ● Atheros AR9285 802.11b/g/n 1×1 WiFi Adapter ● Broadcom 4313 802.11b/g/n 1×1 WiFi Adapt er ● Broadcom 4[...]

Category Description Computer models equipped with an AMD processor Comput er models equipped with an Intel processor Ports ● 3-pin AC power ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● HDMI version 1.4 supporting up to 1080p, 1920×1200 @ 60Hz and 1920×1200 @ 60H z in DVI mode ● RJ-45 (Ethernet, includes link and activi[...]

Category De scription Compute r models equipped with an AMD processor Comput er models equipped with an Intel processor Operating system Preinstalled: ● Windows 7 Home Basic ● Windows 7 Home Premium ● Windows 7 Professional ● RedFlag ● FreeDOS √√ Serviceabi lity End-user replaceable parts: ● AC adapter ● Battery ● Hard drives (2[...]

2 External component identification 11[...]

Top Buttons Item Componen t Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button brief[...]

Item Componen t Description (2) Web browser Opens a Web browser. NOTE: Until you set up your Internet or network services, this button opens the Internet Connection Wizard. (3) Fingerprint reader (selec t models only) Allows a fingerprin t logon to Windows instead of a password logon. Keys Item Componen t Description (1) esc key Display s syste m i[...]

Item Componen t Description (4) b key Increases or decreases the Beats Audio bass settings. Beats Audio is an enhanced au dio profile that provides a deep, controlled bass while maintaining a clear sound. Beats Audio is enabled by default. You can also view and control the bass settings through the Windows operating system. To view and control the [...]

Lights Item Componen t Description (1) Caps lock light ● White: Caps lock is on. ● Off: Caps lock is off. (2) Power ligh t ● White: The computer is on. ● Blinking white: The com puter is in the Sleep state. ● Off: The computer is off or in Hibernation. (3) Mute light ● White: Computer sound is on. ● Amber: Computer sound is off. (4) W[...]

TouchPad Item Componen t Description (1) TouchPad off light ● Off: The TouchPad is on. ● On: The TouchPad is off. (2) TouchPad icon Turns the TouchPad on and off. Quickly double-tap the TouchPad icon to turn the TouchPad on and off. (3) TouchPad zone Moves the pointer an d selects or activates items on the screen. (4) Left TouchPad button Funct[...]

Display Item Componen t Description (1) WLAN antennas (2)* Send and receive wireless signals to com municate with wireless local area networks (WLAN). (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures still photographs. To use the webcam, select Start > All Programs > C[...]

Front Item Componen t Description (1) Speakers (2) Produce sound. (2) Digital Media Slot Supports the fo llowing digital card formats: ● MultiMediaCard ● Secure Digital (SD) Card 18 Chapter 2 Ext ernal component identif ication[...]

Left side Item Componen t Description (1) Vent Enables airflow to c ool internal components. NOTE: The computer f an starts up automatically to cool internal components and preven t overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) External monitor port Connects an external VGA monitor or projector. (3[...]

Right side Item Componen t Description (1) Power ligh t ● White: The computer is on. ● Blinking white: The com puter is in the Sleep state. ● Off: The computer is o ff or in Hibernation. (2) Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive.[...]

Bottom Item Componen t Description (1) Integrated subwoofer Provides superior bass sound. (2) Vents (7) Enable airflow to cool internal components. NOTE: The computer f an starts up automatically to cool internal components and preven t overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Battery bay Hold[...]

3 Illustrated parts catalog 22 Chapter 3 Illustra ted parts ca talog[...]

Service tag When ordering pa rts or reques ti ng information, p rovide the computer serial number and model description provided on the service tag. (When or dering parts or requesti ng information, pro vide the computer serial nu mber and model descri ption provided on the service tag.) Item Description Function (1) Product name: This is the produ[...]

Computer major components 24 Chapter 3 Illustra ted parts ca talog[...]

Item Component Spare part number (1) Display assembly: 17.3-in, AntiGlare, full high-definition (FHD ), ligh t-emitting diode (LED) display assembly in aluminum finish (includes webcam, two microphones, an d wireless antenna transceivers and cables) 656295-001 17.3-in, AntiGlare, FHD, LED display assembly in steel gray finish (includes webcam, two [...]

Item Component Spare part number For use in Japan 639396-291 For use in Saudi Arabia 639396-171 For use in South Korea 639396-AD1 For use in Taiwan 639396-AB1 For use in Thailand 639396-281 For use in Turkey 639396-141 (3) Top co ver (includes TouchPad and TouchPad cable and TouchPad button board and TouchPad button board cable) In steel gray finis[...]

Item Component Spare part number For use only with computer models equi pped with the RS880M chipset and the HD6470 graphics subsystem with 512-MB of discrete memory 658832-001 For use only with computer models equi pped with the RS880M chipset and a graphics subsystem with UMA memory 658831-001 System board for use only with computer models equipp[...]

Item Component Spare part number For use only with computer models equi pped with the 6490 chipset and an Intel Dual Core processor (includes 1024-MB of discrete graphics subsystem mem ory) 639390-001 Thermal Material Kit (includes replacement thermal pads and paste): For use only with computer models equippe d with an AMD A8, A6, A4, or E2 process[...]

Item Component Spare part number AMD Phenom II N850 2.20-GHz processor (1 .5-MB L2 cache, 1333-MHz FSB, 3.6-GT/ second, triple core, 35 W) 616345-001 AMD Phenom II P960 1.80-GHz processor (2 .0-MB L2 cache, 1066-MHz FSB, 3.6-GT/ second, quad core, 25 W) 634689-001 AMD Phenom II P860 2.00-GHz processor (1 .5-MB L2 cache, 1066-MHz FSB, 3.6-GT/ second[...]

Item Component Spare part number For use only with computer models equippe d with the AMD A70M chipset and a graphics subsystem with discrete memo ry 650057-001 For use only with computer models equippe d with the AMD A70M chipset and a graphics subsystem with UMA memory 650056-001 For use only with computer models equi pped with an AMD processor a[...]

Item Component Spare part number DVD±RW Double-Layer LightScribe SuperMulti Drive 659875-001 For use only with computer mode ls equipped with an AMD processor: Blu-ray Disc R/RW with SuperMul ti DVD±R/RW Double-Layer Drive wi th Lig htScribe 641850-001 DVD±RW Double-Layer LightScribe SuperMulti Drive 641851-001 For use only with computer models [...]

Item Component Spare part number Atheros AR9002WB-1NGB 802.11b/g /n 1×1 WiFi and Bluetooth 2.1EDR+ Combo Adapter (BT3.0+HS ready) 593127-001 Realtek 8188BC8 802.11a/b/g/n 2×2 WiFi and Bluetooth 3.0+HS Combo Adapter 602993-001 Realtek 8188GN 802.11b/g/n 1×1 WiFi Adapter 640926-001 For use only with computer models equipped with an Intel processor[...]

Display assembly subcomponents Item Component Spare part number (1) Display bezel 639398-001 (2) Display Hinge Kit (includes left and right display hinges and brackets) 639403-001 (3) Display panel : 17.3-in, AntiGlare, FHD, LED, display panel for use only with computer models equipped with an Intel processor 656297-001 17.3-in, BrightView, HD+, LE[...]

Mass storage devices Item Component Spare part number (1) Hard drive (2.5-in, SATA, does not include bracket, connector cable, shield, or screws): 1-TB, 5400-rpm 638974-001 750-GB, 7200-rpm 633252-001 750-GB, 5400-rpm 634250-001 640-GB, 7200-rpm 621046-001 500-GB, 7200-rpm for use only with computer models equipped with an Intel proces sor 608218-0[...]

Item Component Spare part number For use with all computer models: Blu-ray Disc R/RW with SuperMul ti DVD±R/RW Double-Layer Drive wi th Lig htScribe 659876-001 DVD±RW Double-Layer LightScribe SuperMulti Drive 659875-001 For use only with computer mode ls equipped with an AMD processor: Blu-ray Disc R/RW with SuperMul ti DVD±R/RW Double-Layer Dri[...]

Component Spare part n umber For use in Italy 490371-061 For use in North America 490371-001 For use in the Netherlands 490371-B31 For use in Switzerland 490371-111 For use in the United Ki ngdom and Singapore 490371-031 For use only with computer mo dels equipped with an Intel processor: For use in Australia 490371-011 For use in Brazil 490371-201[...]

Spare part numbe r Descri ption 490371-291 Power cord for use only with computer models equipped with an Intel proces sor in Japan (3-pin, black, 1.83-meter) 490371-AB1 Power cord for use only with computer models equipped with an Intel pr ocessor in Taiwan (3-pin, black,1.83-meter) 490371-AD1 Power cord for use only with computer models equipped w[...]

Spare part numbe r Descri ption 616343-001 AMD Athlon II P340 2.20-GHz processo r (1.0-MB L2 cache, 1066-MHz FSB, 3.2-GT/ second, dual core, 25 W) 616345-001 AMD Phenom II N850 2.20-GHz processo r (1.5-MB L 2 cache, 1333-MHz FSB, 3.6-GT/ second, triple core, 35 W) 621046-001 640-GB, 7200-rpm hard drive (2.5-in, SATA, do es not include bracket, conn[...]

Spare part numbe r Descri ption 634694-001 Intel Quad Core i7-2820QM 2.30-GHz (turbo up to 3.10-GHz) processor (1600-MHz FSB, 8-MB L3 cache, 45 W, includes replacement thermal material) 634861-001 250-GB, 7200-rpm hard drive (2.5-in, SATA, do es not include bracket, connector cable, shield, or scr ews) 634862-001 320-GB, 7200-rpm hard drive (2.5-in[...]

Spare part numbe r Descri ption 639394-001 Front speakers (include front left and right speakers and cables) 639395-001 Screw Kit 639396-001 Keyboard for use w ith all computer models in the United States (includes keyboard cable) 639396-031 Keyboard for use w ith all computer models in the United Kingdom and Singapore (includes keyboard cable) 639[...]

Spare part numbe r Descri ption 639396-DH1 Keyboard for use with all computer models in Denmark, Finland, and Norway (includes keyboard cable) 639396-DJ1 Keyboard for use with all computer models in Greece (includes keyboard cable) 639397-001 17.3-in, BrightView, HD+, LED, LVDS disp lay assembly (includes webcam, two microph ones, and wireless ante[...]

Spare part numbe r Descri ption 641303-001 Blu-ray Disc R/RW with SuperMulti DVD±R/RW D ouble-Layer Drive with LightScribe for use only with computer models equipped with an Intel processor 641304-001 Rear speakers (include rear left and righ t speakers, grill, and cable) 641305-001 Plastics Kit (includes service cover) 641306-001 Hard Drive Hardw[...]

Spare part numbe r Descri ption 650057-001 Fan/heat sink assembly for use only with comp uter models equipped with the AMD A70M chipset and a graphics subsystem with discrete memory (includes replacement thermal material) 650801-001 Thermal Material Kit for use only with comp uter models equipped with an Intel processor and a graphics subsystem wit[...]

Spare part numbe r Descri ption 654112-001 Thermal Material Kit for use only with com puter models equipped with an AMD A8, A6, A4, or E2 processor and a graphics subsystem with UM A memory (includes re placement thermal pads and paste) 654442-001 17.3-in, BrightView, HD+, LED, LVDS display assembly in steel gray finish (includes webcam, two microp[...]

Spare part numbe r Descri ption 659095-001 System board for use only with computer models equipped with an Intel quad core proces sor, the 6770 graphics subsystem, and 1.0-GB o f discrete video memory (BACO, includes replacement thermal ma terial) 659096-001 System board for use only with computer models equipped with an Intel dual core processor, [...]

4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the fo llowing tools to comple te the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include so me of the considerations th[...]

Drive handling CAUTION: Drives are fragil e components that must be handled with care. To pr event damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the co mputer. If you are unsure whether the computer is off o r in Hibernation, turn the computer on, a[...]

CAUTION: To prevent damage to the computer when you are removing or inst alling internal components, observe these prec autions: Keep components in their electr ostatic-safe containe rs until you are ready to install them. Before touching an elec tronic component, dis charge stat ic electricity by using the guid elines describ ed in this section. A[...]

Packaging and transporting guidelines Follow these grounding guidelin es when packaging and transporting equipment: ● To avoid hand contact, transport produc ts in static-safe tubes, bags, or box es. ● Protect ESD-sensitive parts and as se mblies with conductive or ap proved containers or packaging. ● Keep ESD-sensitive parts in their contain[...]

Equipment guidelines Grounding equipment must include eith er a wrist st rap or a foot strap at a grou nded workstation. ● When seated, wear a wrist strap co nnected to a gr ounded system. Wrist straps ar e flexible straps with a minimum of one megohm ±1 0% resistance in the ground co rds. To provide proper g round, wear a strap snugly against t[...]

Component replacement procedures This chapter provides removal and repla cement procedures. There are as many as 103 screws that must be removed, replace d, or loosened when servici ng the computer. Make special note of each screw and screw lock siz e and location during removal and replacement. Service tag When ordering pa rts or reques ti ng info[...]

Item Description Function (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanum eric identifier needed to lo cate documents, drivers, and support for the computer. Computer feet The computer feet are a dhesive-backed rubber pa ds . There are 4 rubber feet that atta[...]

Remove the battery: 1. Slide the release latch (1) to release the battery. 2. Pivot the front edge of the battery (2) up and back. 3. Remove the battery (3) from the computer. To insert the battery: 1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. 2. Pivot the front edge of the battery down int[...]

Description Spare part n umber DVD±RW Double-Layer LightScr ibe SuperMult i Drive 641301-001 Optical Drive Hardware Kit (includes bracket , opt ical drive cable, bezels (2), and screws 641549-001 Before removing the optical drive, follo w these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn[...]

4. Remove the Phillips PM2.5×5.0 s crew that secures the optical d rive to the computer. 5. Push on the hard drive brac ket (1) to releas e the optical drive. 6. Remove the optical drive (2) from the computer. 7. If it is necessary to replace the opt ical drive brac ket, position the optical drive with the rear panel toward yo u. 8. Remove the two[...]

9. Remove the optical dr ive br acket (2) . The optical drive bracket is included in the Optica l Drive Hardware Kit, spare pa rt number 6415 49-001. Reverse this procedure to reassemble and install the optical dri ve. Hard drive NOTE: The hard drive sp are part kit does no t include the bracket, co nnector cabl e, shield, or s crews. The bracket, [...]

Before removing a hard drive, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the comput er. 3. Disconnect the powe r from the computer by firs t unplugging the p[...]

7. Remove the hard dri ve (4) . 8. If it is necessary to replace the hard dr ive bracket or hard drive connector cable: a. Remove the fo ur Phillips PM3.0×4. 0 screws (1) that secure the hard drive bracket to the hard drive. b. Remove the hard drive bracket (2) from the hard drive. 58 Chapter 4 Remova l and replacement procedures[...]

c. Disconnect the hard drive connector cable (3) from the hard drive. NOTE: The hard drive connector cable used on the secondary hard drive has a longer cable. Reverse this procedure to reassemble and install the mass storage device. Component replacement proced ures 59[...]

RTC battery Description Spare part n umber RTC battery (includes cable and double-sided tape) 640902-001 Before removing the RTC battery, follow these step s: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all extern[...]

Memory module NOTE: The computer ca n be equipped wi th up to tw o memory modules. The primary memory module is installed in the memo ry module socket closest to the system board. Th e expansion memory module is installed in the memor y module socket farthest fro m the system board. Description Spare part n umber 8 GB (DDR3, 10600, 13 33-MHz, for u[...]

2. Remove the memory module (2) by pulling it away from t he slot at an angle. Reverse this procedure to install a memory module. WLAN module Description Spare part n umber For use with all computer models: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros AR9285 802.11b/g/n 1×1 WiFi Adapter 605560-005 Br[...]

Description Spare part n umber Intel Centrino Advanced-N 6230 631956-001 Intel Centrino Wireless-N 1000 8 02.11b/g/n 1×2 WLAN module 593530-001 Intel Centrino Wireless-N + WiM AX 6150 633817-001 CAUTION: To prevent an unresponsive syste m, replace the wireless module o nly with a wireless module authorized for us e in the computer by the governmen[...]

2. Remove the two Phillip s PM2.0×4.0 scr ews that secure the WLA N module to the syst em board. (The WLAN module tilts up. ) 3. Remove the WLAN modu le by pulling the mod ule away from the slot at an angle. NOTE: If the WLAN antennas are not conne cted to the terminals on the WLAN module , the protective sleeves must be installed on the antenna c[...]

Keyboard NOTE: The keyboard sp are part kit includ es a keyboard cable. Description Spare part nu mber Description Spare part number For use with all computer models: For use in Italy 639396-061 For use in Belgium 639396-A41 For use in the Netherlands 639396-B31 For use in Canada 63939 6-121 For use in Portugal 639396-131 For use in the Czech Repub[...]

Remove the keyboard: 1. Remove the two Phillip s PM2.5×5.0 scr ews th at secure the keyboard to the computer. 2. Rest the computer on its right side. 3. Open the computer. 4. Insert a screw driver o r similar thin tool into the keyboard screw hole, a nd then press on the ba ck of the keyboard until the keyboard disengages from the computer. 5. Tur[...]

6. Lift the rear edge of the keyboard (1) , and then slide the k eyboard (2 ) back until the keyboard cable connector is accessible . 7. Release the zero in sertion force (ZIF) connector (1) to which the keyboa rd cable is attac hed, and then disconnect the keybo ard cable (2) from the system board. 8. Remove the ke yboard. Reverse this procedure t[...]

Top cover NOTE: The top cover spare part kit includes the To uchPad and TouchPad c able and TouchPad button board and TouchPad button board ca ble. Description Spare part n umber In steel gray finish 649947-001 In regular finish 639388-001 Before removing the top cover, follow these s teps: 1. Shut down the computer. If you are unsure whethe r the [...]

3. Remove the eight Phillips PM2.5×5.0 screws that secure the top cover to the computer. 4. Remove the following screws: (1) One Phillips PM2.5×7.0 screw in the rear left corner of the base enclosure (2) Three Philllips PM2.5×3.0 screws in the optical drive bay (3) Two Phillips PM2.5×9.0 screws on th e ri ght side of the base enclosure 5. Turn [...]

7. Release the ZIF connectors to whi ch the following cabl es are attached, and then dis connect the cables from the system board: (1) Power butto n board c able (2) TouchPad button board cable (3) Fingerprint reader board cable (4) USB board cable 8. Remove the two Phillip s PM2.5×5.0 scr ews th at secure the top cover to the computer. NOTE: As y[...]

10. Remove the top cover (2) . Reverse this procedure to install the top cover. Component replacement proced ures 71[...]

Fingerprint reader board NOTE: The fingerpr int reader board does not inc lude the finger print reade r board cable . The fingerprint reader board cable is included in the Ca ble Kit, spare part numb er 639402-001. Description Spare part n umber Fingerprint reader board (includes bracket) 640427-001 Before removing the fingerprint re ade r board, f[...]

3. Remove the fingerprint reader board bracket (3) , board (4) , and ca ble. Reverse this proc edure to install the fingerprint re ader boar d, bracket, a nd cable. Component replacement proced ures 73[...]

Power button board NOTE: The power button board does no t include the power button board ca ble. The power button board cable is included in the Cabl e Kit, spare part number 639402-001. Description Spare part n umber Power button board 640898-001 Before removing the powe r button board, follow these s teps: 1. Shut down the computer. If you are un[...]

5. Remove the power button board and cable (4) . Reverse this procedure to install the power button board. Component replacement proced ures 75[...]

Display lid switch board Description Spare part n umber Display lid switch board (includes cable) 647270-001 Before removing the display lid s witch board, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disc[...]

4. Release the disp lay lid switch bo ard from the clips (3) built into the top cover. 5. Remove the display lid switch board and cable. Reverse this procedure to insta ll the display l id switch bo ard and ca ble. Component replacement proced ures 77[...]

SD Card reader board NOTE: The SD Card rea der board do es not include the S D Card reade r board cable . The SD Card reader bo ard cable is included in the Cable Ki t, spare part number 639402-001. Description Spare part n umber SD Card reader board 640899-001 Before removing the SD Card re ader board, fo llow these steps: 1. Shut down the compute[...]

3. Remove the SD Ca rd reader board (3) and cable. Reverse this procedure to install the SD Card reader board and cable. Component replacement proced ures 79[...]

Bluetooth module NOTE: This section applies only to co mputer models equippe d with an Intel processor. NOTE: The Bluetoot h module spare part kit does not include the Blu etooth module ca ble. The Bluetooth mod ule cable is availabl e using spa re part numbe r 647271-001. Description Spare part n umber EDR v.4.0 655792-001 EDR v.3.0 537921-001 Bef[...]

3. Release the Bluetooth mo dule (3) from the clip built into the base enclosure. 4. Remove the Bluetooth module and cable. 5. If it is necessary to replace the Bluetooth module cabl e, disconn ect the cabl e from the Bluetooth module. Reverse this procedure to instal l the Bluetooth module and cable. Component replacement proced ures 81[...]

USB board NOTE: The USB board does not includ e the USB board cable. The USB board c able is included in the Cable Kit, spare pa r t number 639402 -001. Description Spare part n umber USB board 646434-001 Before removing the USB board, follow the se steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, [...]

3. Remove the USB board (3) and cable . Reverse this procedure to install the USB board and ca ble. Component replacement proced ures 83[...]

Front speakers Description Spare part n umber Front speakers (includes front left and right speakers and cables) 639394-001 Before removing the front speakers, f ollow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.[...]

3. Remove the two Phillip s PM2.5×5.0 s crews (3) that secure the front right speaker to the base enclosure. 4. Rotate the fron t left sp eaker (1) cloc kwise to release it fr om under the sy stem board. 5. Remove the front left speaker (2) . 6. Remove the front right speaker (3) . Reverse this procedure to install the front speak ers and cables. [...]

Power connector cable NOTE: The pow er connec tor cabl e is incl uded in th e Cable Kit, spar e part number 63940 2-001. Before removing the power connector cable, follow these step s: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system[...]

System board NOTE: The system board sp are part kit includes re placement thermal material. Description Spare part n umber For use only with computer mo dels equipped with an AMD processor: For use only with computer models equipped wit h the RS880M chipset and the HD6650 graphics subsystem with 1.0-GB of discrete memory 658833-001 For use only wit[...]

Description Spare part n umber For use only with computer mo dels equipped with the 6490 chipset and an Intel Quad Core processor (includes 1024-MB of discrete graphics subsystem memory) 639389-001 For use only with computer mo dels equipped with the 6490 chipset and an Intel Dual Co re processor (BACO, includes 1024-MB of disc rete graphics subsys[...]

When replacing the system board, be sure that the following components are removed from the defective system board and installe d on the replacement system board: ● Memory module (see Memory module on page 61 ) ● RTC batte ry (see RTC battery on page 60 ) ● Fan and heat sink (see Fan/heat sink assembly on pa ge 91 ) ● Processor (see Process[...]

6. Disconnect the following c ables from the system b oard: (1) Display panel cable (2) Webcam/microphone cable (3) Subwoofer cable (4) Power connector cable 7. Remove the five Phillips PM2.5× 5.0 screws that secure the system bo ard to the base enclosure. 8. Flex the left side (1) of the base enclosur e outward to allow the audio connector s (2) [...]

10. Remove the system board (4) by sliding it up and forward at an angle. Reverse this procedure to install the sy stem board. Fan/heat sink assembly NOTE: The fan/heat sink ass embly spare part ki t includes replacement thermal material. Description Spare part n umber For use only with computer models equipped with the AMD A70M chipset and a graph[...]

Before removing the fan/heat si nk assembly, follow these ste ps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the comput er. 3. Disconnect the powe r from the computer by firs t [...]

4. Remove the fan/heat sink assembly (2) . NOTE: The thermal material must be thoroughly clea ned from the surfac es of the he at sink and the system board components each time the fa n/ heat si nk assembl y is removed. Re placeme nt thermal material is included with the f an/heat sink asse mbly, processor, and sy stem board spare part kits. ● Th[...]

NOTE: Steps 5 and 6 appl y to computer m odels equi pped with an Intel pr ocessor. Se e steps 3 and 4 for fan and heat sink removal informat ion for computer models equipped with a n AMD processor. 5. Following the 1 through 8 sequence indicated on the heat sink, loosen the eight screws (1) that secure the fan/heat sink assembly to the system board[...]

Reverse this procedure to install the fan/heat sink as sembly. Processor NOTE: The processor spare p art kit includes replac ement thermal material. Description Spare part n umber AMD A8-3530MX 2.60 -GHz processor, (1.90-GHz FS B, 4.0-MB L2 cache, quad core, 45 W) 653364-001 AMD A8-3510MX 2.50 -GHz processor (1.80-GHz FSB, 4.0-MB L2 cache, quad cor[...]

Description Spare part n umber AMD Phenom II P650 2.60-GHz processor ( 2.0-MB L2 cache, 1333-MHz FSB, 3.6-GT/ second, dual core, 25 W) 634687-001 AMD Phenom II N660 3.00-GHz processor (2.0-MB L2 cache, 1333-MH z FSB, 3.6-GT/second, dual core, 35 W) 635494-001 AMD Phenom II N870 2.30-G Hz processor (1.5-MB L2 ca che, 1333-MHz FSB, 3.6-GT/ second, tr[...]

3. Disconnect the powe r from the computer by firs t unplugging the power cord from the AC outlet and then unplugging the AC adapter from the comput er. 4. Remove the battery (see Battery on page 52 ), and then remove th e following components: ● Optical drive (see Optical d rive on page 53 ) ● Hard drive (see Hard drive on page 56 ) ● WLAN m[...]

2. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the proces sor must be aligned with the triangle icon e mbossed on the processor socket when you install the processor. Reverse this procedure to install the processor. 98 Chapter 4 Remova l and replacement procedures[...]

Optical drive cable NOTE: The optical drive cable is includ ed in the Optical Drive Hardware Kit, spare part number 641549-001. The optical dr ive cable in cludes the optical drive connector. Before removing the optical drive cabl e, follow these ste ps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, tu[...]

Rear speakers Description Spare part n umber Rear speakers (include rear left and right speakers , grill, and cable) 641304-001 Before removing the rear speakers , follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.[...]

3. Remove the two Phillip s PM2.5×5.0 s crews (1) and the three Phillips PM2.5×3.0 screws (2) that secure the rear speakers to the computer. 4. Turn the computer ri ght side up, with the front toward you. 5. Open the computer. 6. Release the rear speaker cable from the cli ps (1) and the routing channel built into the base enclosure. Remove the r[...]

Subwoofer Description Spare part n umber Subwoofer (includes isolators and cable) 639393-001 Before removing the subwoo fer, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s co[...]

3. Remove the subwoofer (4) and cables. Reverse this procedure to install the subwoofer and cables. Display assembly NOTE: The display as sembly includ es a webcam , two microphones, an d wireless antenna transceivers and cables. Description Spare part n umber 17.3-in, AntiGlare, FHD, LED display ass embly in aluminum finish 656295-001 17.3-in, Ant[...]

● Top cover (see Top cove r on page 68 ) ● System board (see Syste m board on page 87 ) ● Rear speakers (see Rear speakers on page 100 ) Remove the display assembly: 1. Release the wirel ess antenna cables from the clips (1) and the opening in the base enclosure. CAUTION: Support the dis play assembly when removing the f ollowing screws. Fail[...]

4. If it is necessary to replace the disp lay bezel or any of the display assembly subcomponent s: a. Remove the screw covers (1) and t he two P hillips PM2.5×5. 0 screw s (2) that secure the display bezel to t he display assembly . b. Flex the inside edges of the top edge (1) , the left and right sides (2) , and the bottom edge (3) of the display[...]

5. If it is necessary to re place the di splay panel: a. Remove the ten P hillips PM 2.5×5.0 sc rews that secure the display panel to the display enclosure. b. Lift the top edge of the display panel, a nd then swing it up and forward until it rests upside down in front of the display enclosure. 106 Chapter 4 Removal and rep lacement procedures[...]

c. Release the adhe sive strip (1) that secures the display panel ca ble to the display panel, and then disconnect t he display panel cable (2) from the display panel. d. Remove the display panel. The display panel is available usi ng the following spare part numbers: ● 656297-001— 17.3-in, Anti Glare, FHD, LED, dis play panel for use o nly wit[...]

c. Remove the webcam/microphone module (3) . The webcam/microphone module is available using spare part number 6393 87-001. 7. If it is necessary to re place the displa y hinges: a. Remove the eight Phillips PM2.0×3.0 screws (1) that secure the di splay hinges to the display panel. b. Remove the display hinges (2) . The display hinges include the [...]

c. Remove the display panel cable (4) . The display panel ca ble includes the webca m/ microphone module cable and is available in the Di splay Cable Kit, spare part number 640900-001. 9. If it is necessary to replace the wireless antenna cables and transceiver s: a. Release the wireless antenna transceivers (1 ) from the display enclosure. (The wi[...]

c. Remove the wireless a ntenna cables and transc eivers (3) . The wireless antenna cables and transceivers are a vailable in the Antenna Kit, spare p art number 639401-001. Reverse this procedure to reassemble and install the display assembly. 110 Chapter 4 Removal and rep lacement procedures[...]

5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input /Output System (BIOS) , controls communication between all the input and output device s on the system (such a s disk drives , display, keyboard, mouse, and printer). Setup Utility includes settings for the type s of peripherals i nsta lled, the startup [...]

Navigating and select ing in Setup Utility To navigate and select in Setup Utilit y, follow these steps: 1. Turn on or restart the com puter, and then press esc while the “Pre ss the ESC key for Startup Menu” message is displaye d at the bottom of the screen. ● To select a menu or a menu item, use the t ab key and the keyboard arrow keys and [...]

Restoring factory settings in Setup Utility NOTE: Restoring def aults will not change the hard drive mode. To return all settings in Setup Utility to the values that were set at the factory, f ollow these steps: 1. Turn on or restart the com puter, and then press esc while the “Pre ss the ESC key for Startup Menu” message is displaye d at the b[...]

Determining the BIOS version To determine whether available BIOS updates contain later BIOS versio ns than those currentl y installed on the computer, you need to know the vers ion of the system BIOS currently installed. BIOS version information (also kno wn as ROM date and System B IOS) can be displayed by pressing fn +esc (if you are already in W[...]

BIOS installati on procedures vary. Follow any instructions that are display ed on the screen after the download is complete. If no instructions are di splayed, follow these s teps: 1. Windows 7 —Open Windows Explo rer by selecting Start > Computer . Windows X P —Open Windows Explorer by selecting Start > My Computer . 2. Double-click y o[...]

6 Specifications Device specifications Metric U.S. Dimensions Depth 27.5 cm 10.8 in Width 41.6 cm 16.4 in Height (front to rear) 3.2- 3.6 cm 1.2-1. 4 in Weight 3.43 kg 7.57 lb Input power Operating voltage 18.5 V dc @ 3.5 A - 65 W or 19 V dc @ 4.74 A - 90 W Operating current 3.5 A or 4.74 A Temperature Operating 5°C to 35°C 41°F to 95 °F Nonope[...]

17.3-inch display specifications Metric U.S. Dimensions Height 21.7 c m 8.54 in Width 38.4 cm 15.12 in Diagonal 43.9 cm 17.29 in Number of colo rs Up to 16.8 million Contrast ra tio 200:1 (typical) Bright ness 180 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1600 × 900 Configuration RGB vertical stripe Backlight LED Char acter d [...]

Hard drive specifications 1-TB* 7 50-GB** 640-GB** 500-GB** 320-GB** 250-GB** 160-GB** Dimensions Height 12.7 mm 12.7 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.2 mm 100.2 mm 100.4 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 152 g 152 g 98 g 110 g 110 g 105 g 105 g Interface type[...]

7 Backup and recovery Your computer inclu des tools provided by the op erating system and HP to help you safeguard you r information and re store it if ever ne eded. This chapter provides in formation on the following topics: ● Creating a set of recovery discs or a recovery flash drive (Recovery Manager software featur e) ● Performing a system [...]

Creating restore media HP recommends that you create ei ther a set of recove ry discs or a rec overy fl ash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any re ason you cannot restore using the recovery partition tools. Create thes e discs or the flash drive after setti ng up t[...]

Performing a system restore Recovery Manager software allows you to repair or restore the computer to its original facto ry state. Recovery Manager works from recove ry discs, a recovery flash driv e, or from a dedicated recovery partition (select models only) on the hard drive. NOTE: A system restore needs to be perfor med if the co mputer hard dr[...]

Restoring using the restore media 1. If possible, back up all personal files. 2. Insert the fir st recovery disc in to the opti cal drive on your computer or an optional external optical drive, and then res tart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the com[...]

Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are ab le to recover your system depends on how recent your backup is. NOTE: A recovery from your most rece nt back[...]

Using Windows Back up and Restore Guideline s: ● Be sure that the computer is connected to AC power before you start the bac kup process. ● Allow enough time to complete th e ba ckup process . Depending on fi le sizes, it may ta ke over an hour. To create a backup: 1. Select Start > Control Panel > System an d Security > Backup and Re [...]

Create a system restore point 1. Select Start > Control Panel > System and Security > System . 2. In the left pane, click System Protection . 3. Click the System Protection tab. 4. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (creat ed at a previous date and time), when the computer wa[...]

8 Power cord set requirements The wide-range input fe ature of the computer permit s it to operat e from any line volt age from 100 t o 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set in cluded with the computer meets the requ irements for use in the country or region where the equipment is purchased. Power cord sets for us[...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Swede[...]

9 Recycling Battery When a battery has reached the end of its useful life , do not dispose of th e battery in general household waste. Follow the local laws and regulati ons in your area for computer battery dis posal. Display WARNING! The backlight c ontains mercury. Caution must be exercised when removing and handling the backlight to avoid damag[...]

Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the le ft and right inside edges (1) and the top and bottom i nside edge s (2) of the display bezel unti l the bezel disengages from the dis play assembly. 3. Remove the display bezel (3) . Display [...]

4. Disconnect all display panel cables (1) from the display inverter and remove the inverter 2 . 5. Remove all screws (1) that secure the displ ay panel assembly to the display encl osure. 6. Remove the disp lay panel assem bly (2) from the display enclosu re. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the di s[...]

10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it ou tward. 13. Remove the backli ght cover. 14. Turn the display p anel right-side up. 15. Remove the backlight cables (1) from the clip (2) in th[...]

17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this componen t and c ausing expo su re to the mercury. 18. Remove the backlight fr om the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove th[...]

22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. Display 133[...]

Index A AC adapter light 20 AC adapter, spare p art numbers 35, 37 Action keys 14 antenna locations 17 removal 109 spare part number 33, 41, 110 Antenna Kit, spare pa rt number 33, 41, 110 audio, product desc ription 7 audio-in jack 19 audio-out jack 19 B b key 14 base enclosure, spare part numbers 30, 41, 44 battery removal 52 spare part numbers 3[...]

display specific ations 117 drive light 20 drives, preventing damage 47 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe spare part numbers 45 DVD±RW Double-Layer LightScribe SuperMulti Drive precautio ns 47 removal 53, 54 spare part numbers 31, 35, 41, 53, 54 E electrostatic discharge 47 equipment guidelines 50 esc key 1 3 [...]

optical drive cable illustrated 35 removal 99 optical drive eject but ton 20 Optical Drive Hardware Kit, spare part number 31, 35, 42, 54 optical drive light 20 P packaging gu idelines 49 plastic parts, se rvice considerations 46 Plastics Kit, spare par t number 42 pointing device, product description 9 ports external monitor 19 HDMI 19 monitor por[...]

U USB board removal 82 spare part number 26, 42 USB DVB-T dipole antenna, spare part number 36, 37 USB DVB-T TV tuner, spare p art number 36, 37 USB port 19, 20 V vents 19, 21 video, product description 7 W Web browser button 13 webcam 17 webcam light 17 webcam/microphone module removal 107 spare part number 33, 39, 108 Windows appl ications ke y 1[...]