HP HP PHOTOSMART PREMIUM C309 manual

HP Pho to sm ar t Pr e mium C3 0 9 s er i e s W indo w s H e lp[...]

HP Photosmart Premium C309 series[...]

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Contents 1 HP Photosmart Prem ium C309 s eries Help ............................ ............................. ............... ...3 2 Get to k now the HP Photosmart Printer parts......................... ................................. ............................... ......................... ..............5 Control panel features................[...]

Errors............ ................... ...................... ................... ..................... ................... ......... . ..............96 14 Technical information Notice....... ............. ............ ............ ............... ............. ............. ............. ........... ............ ..... ........143 Cartridge chip in[...]

1 HP Photosmart Premium C309 series Help For information a bout the HP Phot osmart, see: •“ Get to know the H P Photosmart” o n page 5 •“ How do I?” on page 9 •“ Print” on page 19 •“ Scan” on page 39 •“ Copy” on p age 45 •“ Reprint photos” on page 51 •“ Save photos” on page 53 •“ Network set up” on pa[...]

Chapter 1 4 HP Photosmart Premium C309 series Help HP Pho tosmart Pre mium C309 series Help[...]

2 Get to know the HP Photosmart • Printer parts • Control pane l features Printer parts • Front view of the pr inter Get to know the HP Photosmart 5 Get to know t he HP Photosmart[...]

18 1 Lid 2 Glass 3 Color gra phics display (a lso refe rred to as th e dis play) 4 Memory Card slots LED 5 Memory Card slot for Sec ure Digital and x D cards 6 Memory Card slot for Memory Stick cards 7 Front USB port for your PictBrid ge-compatible digital camera and other storage devices. 8 Output tray 9 Paper tray extender (also refer red to as t[...]

25 24 21 19 20 19 Printhead assembly 20 Cartridge access area 21 Model number location 22 Rear USB port 23 Ethernet port 24 Power connection (Use only with the power adapter supplied by HP.) 25 Two-sided printing accessory Printer parts 7 Get to know t he HP Photosmart[...]

Control panel features Figure 2-1 Contro l pane l feature s 1 Home : Returns to the Homescreen (the default screen when you turn on the product). 2 Directional keys : Allow you to navigate thr ough photos and menu options. Touch the right arrow button to access the secon dary Home screen. 3 Back : Returns to the previous screen on the displa y. 4 C[...]

3 How do I? This section cont ains links to commonly pe rformed tasks, such as printing ph otos, scanning, an d making copies. • “ Print photos from a memory card or USB storage device” on page 2 1 • “ Print a creative project” on page 28 • “ Scan to a computer” on page 39 • “ Scan to a memory card or USB storage device” on [...]

Chapter 3 10 How do I? How do I?[...]

4 Paper basics You can load many dif ferent types and si zes of paper in the HP Photosmart, including letter or A4 paper, phot o paper, transpa rencies, and e nvelopes. By default, the HP Photosmart is set to detect the size and type of paper you lo ad in the input tray autom atically and then adjust its setti ngs to generate the high est quality o[...]

NOTE: At this ti me, some p ortion s of the HP Web site are avail able in Engli sh only. Recommended papers for printing If you want t he best print quali ty, HP recommends u sing HP papers that are specifically designed for t he type of pro ject you are pri nting. Depending on your country/regi on, some of th ese papers mig ht not be av ailable. H[...]

HP Iron-On T ransfers HP Iron-on Transfers (for color fabrics or for light o r white fabrics ) are the idea l solution for creating custo m T-shirts from your di gital photos. HP Premiu m Inkjet Tran sparency Film HP Premium In kjet Transparency Film makes your color presen tations vivid and even more impressive. This film is easy to use and handle[...]

b . Load paper.  Insert stack of ph oto paper into pho to tray with short edge forward a nd print side down.  Slide stack of paper f orward until i t stops. NOTE: If the photo pa per you are using has perforat ed tabs, load p hoto paper so that tabs are c loses t to you.  Slide paper-w idth guide inw ard until it stops at ed ge of paper. c[...]

Load A4 or 8.5 x 11 i nch paper a . Raise output tray.  Raise and ho ld output tra y in open po sition.  Slide paper-w idth guide outwards.  Remove all pa per from the m ain input tray. b . Load paper.  Insert stack of paper into mai n input tray with sho rt edge forward and print side down.  Slide stack of paper fo rward until it st[...]

NOTE: When you use legal-size paper, leave the paper catch closed. Load en velopes a . Raise ou tput tray.  Raise and hol d output tray in open posit ion.  Slide paper-widt h guide outwards.  Remove all pape r from the main in put tray. b . Load envelopes.  Insert one or mo re envelopes int o far-right sid e of main input tra y, with en[...]

c . Lower output tray. 2. View the animation for this to pic. Related topics “ Informat ion on pape r” on page 17 Information on paper The HP Photosma rt is designed to work wel l with most paper t ypes. Test a variety of paper types before buying a large qua ntity. Find a paper typ e that works w ell and is easy to purchase. HP pa pers are des[...]

Chapter 4 18 Paper basics Paper basics[...]

5P r i n t “ Print documents” on page 19 “ Print photos” on page 20 “ Print a creative project” on page 28 “ Print a Web pag e” on page 32 “ Print forms and templates (Q uick Forms)” on page 32 Related topics •“ Load medi a” on page 13 •“ Recommended papers for phot o printing” on pa ge 11 •“ Recommended papers f[...]

5. Select th e approp riate optio ns for your prin t job by usi ng the feature s availa ble in the Advanced , Printing Shortcuts , Features , and Co lor tabs. TIP: You can easi ly select the ap propriate optio ns for your print job by choosi ng one of the pred efined print task s on the Printing Shortcuts tab. Click a type of print task in the Prin[...]

9. (Optional) Select t he Borderle ss printi ng check box if it is not already checke d. If the bord erless paper size and paper type are not compat ible, the product software displays an alert and allows you to se lect a different typ e or size. 10. In the B asic Options area, select a hi gh print quality, such as Best , from th e Print Quality dr[...]

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro D uo (adapter optional), Memory Stick Pro-H G Duo (adapter optional), or Memory Stick Micro (adapter required ) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital ( SD), Secure Digital [...]

b . Insert memo ry device. 1 Memory Stick, Memory Stick P ro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro D uo (adapter option al), Memory Stick Pro-HG Du o (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia C ard, MMC Mobile (RS-MMC; adapter required), Secur e [...]

T o u c h 8.5 x 11 . T o u c h Back . e . Print photo. T o u c h Print . Print multiple photos on full-size paper a . Load paper.  Load full -size paper i n the main in put tray. b . Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro D uo (adapter optional), Memo[...]

 Touch photo you w ant to print.  Touch photo to se lect it.  Touch up arrow to i ncrease number of copies. d . Change p age layout.  Touch Print to preview print job.  Touch Options to change print settings.  Touch Layout .  Touch 4x6 on 8.5x11 .  Touch Back . e . Print photo.  Touch Print . 2. View the animation for thi[...]

 Touch pho to to select it.  Touch up a rrow to increase numbe r of copies. e . Print photo. T o u c h Print to preview print job. T o u c h Print . Print single photo on ful l-size paper a . Set up In ternet conn ection .  Make sure that the HP Photosmart is conn ected to a network that h as Internet access. b . Load paper.  Load[...]

Print multiple photos on ful l-size paper a . Set up Intern et connection .  Make sure that the HP Photo smart is connecte d to a network that ha s Internet access. b . Load paper.  Load full-size paper in the main input tray . c . Log in to Snapfish.  Touch Snapfi sh on the Ho me screen.  Enter login de tails using keyp ad and touch OK[...]

Print a creative project 1. Do one of t he follow ing: Print album page s a . Load paper.  Load up to 13 x 18 cm (5 x 7 i nch) photo paper in photo tray or full-size pho to paper in main input tray. b . Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro D uo (adapter opti[...]

 Touch Yes for cover page.  Touch up arrow to i ncrease number o f album pages. e . Print photo.  Touch Done to preview p rint jo b.  Touch Print . Print panoramic ph otos a . Load paper.  Load 10 x 30 cm (4 x 12 inch) panora ma paper in the main input tray. b . Insert memo ry device. 1 Memory Stick, Memory Stick P ro, Memory Stick S[...]

T o u c h Panorama Prints .  Selec t source. d . Select photo .  Touch le ft or right arrow t o scroll through p hotos.  Touch pho to to select it.  Touch up a rrow to increase numbe r of copies. e . Print photo. T o u c h Done to preview print j ob. T o u c h Print . Print wallet photos a . Load paper.  Load up to 13 x 18 c[...]

d . Select p hoto.  Touch left or right arrow to scroll thro ugh photos.  Touch photo to se lect it.  Touch up arrow to i ncrease number of copies. e . Print photo.  Touch Done to preview p rint jo b.  Touch Print . Print passport photos a . Load paper.  Load up to 13 x 18 cm (5 x 7 in ch) photo pape r in photo tr ay or full-size [...]

d . Select photo .  Touch le ft or right arrow t o scroll through p hotos.  Touch pho to to select it.  Touch up a rrow to increase numbe r of copies. e . Print photo. T o u c h Done to preview print j ob. T o u c h Print . 2. View the anima tion for this topic. Related topics •“ Recommended p apers for photo printing” on page [...]

To print forms fr om the control panel 1. Make sure you have pa per loaded in the input tray . 2. On the Home Screen, tou ch the right arrow to view more options. 3. Touch Quick Form s . 4. Touch the up or down arrow to scroll thro ugh the forms and tem plates. 5. Touch the form you want to print. 6. If prompted, select the type of form to print. 7[...]

View the print resolution The printer sof tware displays the print resolution in dots per inch (dpi). The dpi varies according to th e paper type and p rint quality th at you select in the printer soft ware. To view the print reso lution 1. Make sure you ha ve paper loa ded in the in put tray. 2. On the File menu in your software ap plication, clic[...]

3. Click the button t hat opens t he Properties dial og box. Depending on your software applicat ion, this butto n might be cal led Properti es , Options , Printer Setup , Printer , or Pref erences . 4. Click the Printing Shortcuts tab. 5. In the Printin g Shortcuts list, cli ck a printing shor tcut. The print setting s for the selecte d printing s[...]

 Touch le ft or right arrow t o scroll through p hotos.  Touch pho to to select it. b . Edit ph oto. T o u c h Edit . T o u c h Rotate . T o u c h Done . Crop photo a . Select photo. T o u c h View & Print .  Select p hoto so urce.  Touch le ft or right arrow t o scroll through p hotos.  Touch pho to to select it. b .[...]

Adjust bright ness a . Select p hoto.  Touch View & Print .  Select phot o source.  Touch left or right arrow to scroll thro ugh photos.  Touch photo to se lect it. b . Edit photo .  Touch Edit .  Touch down arrow to scroll to Brightness .  Touch Brightness .  Set brightness.  Touch Done . Color effect a . Select p ho[...]

Chapter 5 38 Print Print[...]

6 Scan •“ Scan to a computer” on p age 39 •“ Scan to a memory card or USB stor age device” on page 40 •“ Scan and reprin t photos” on page 51 Scan to a computer To scan to a comp uter 1. Load or iginal. a . Lift lid on product. b . Load origin al print side down on right f ront corner o f glass. c .C l o s e l i d . 2. Connect to [...]

3. Start scan. a .T o u c h Scan on Home screen. The Scan To menu appears. b .T o u c h Computer . If product is ne twork-connected, a l ist of availabl e computers appea rs. Select computer to which you want to transfer to start the scan. c . Select job shortc ut you want to us e. 4. View the anima tion for this topic. Related topics “ Stop the [...]

C l o s e l i d . b . Insert memo ry device. 1 Memory Stick, Memory Stick P ro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro D uo (adapter option al), Memory Stick Pro-HG Du o (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia C ard, MMC Mobile (RS-MMC; adapte[...]

 Load original print side down on right fron t corner of gl ass. C l o s e l i d . b . Insert memory device. Chapter 6 42 Scan Scan[...]

1 Memory Stick, Memory Stick P ro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro D uo (adapter option al), Memory Stick Pro-HG Du o (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia C ard, MMC Mobile (RS-MMC; adapter required), Secur e Digital (SD), Secu re Digit[...]

Chapter 6 44 Scan Scan[...]

7C o p y •“ Copy text or mi xed docume nts” on pag e 45 •“ Copy photos (re print)” on page 51 Copy text or mixed documents 1. Do one of th e following: 1-sided copy a . Load paper.  Load full-size paper in the main input tray . b . Load o riginal.  Lift lid on product.  Load origin al print side do wn on right f ront corner o f[...]

C l o s e l i d . c . Sele ct Copy. T o u c h Copy on Home screen. The Copy menu appears.  Touch up a rrow to increase numbe r of copies. d . Start cop y. T o u c h Black Copy or Color Copy . 2-sided copy a . Load paper.  Load full -size paper i n the main in put tray. b . Load origin al.  Lift lid o n product. Chapter 7 46 Copy C[...]

 Load origin al print side do wn on right f ront corner o f glass. C l o s e l i d . c . Select Copy.  Touch Copy on Home scree n. The Copy m enu appears.  Touch Settings . The Copy Settin gs menu appears.  Scroll down to select 2-Sided Copy.  Touch On . The Copy m enu appears.  Touch up arrow to i ncrease number of copies. d .[...]

Related topics •“ Change the copy se ttings” on page 48 •“ Preview a copy b efore printi ng” on page 49 •“ Stop the current job” on page 141 Change the copy settings To set the number of copies fro m the control panel 1. Touch Co py on the Home screen. The Copy menu ap pears. 2. Touch up arrow but ton to increase numbe r of copies[...]

Paper type Control panel setting HP Professional Brochure & Flyer Paper (Glossy) Brochure Glossy HP Professional Brochure & Flyer Paper (Matte) Brochure Matte HP Premium or Premium Plus Inkjet Transparency Film Transparency Other t ranspar ency film Transparency Plain Hagaki Plain Paper Glossy Hagaki Premium Photo L (Japan only) Premium Pho[...]

To preview your co py from the contro l panel 1. Touch Co py on the Home screen. The Copy menu ap pears. 2. Touch Settings . 3. Change copy settings on the pr oduct to accurately reflect the copy you want to make. 4. Touch Pr eview . An image on the di splay shows how yo ur copy will print. Related topics “ Change the co py settings” on page 48[...]

8 Reprint photos To reprint an origin al photo 1. Load or iginal. a . Lift lid on product. b . Load origin al print side down on right f ront corner o f glass. c .C l o s e l i d . 2. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 in ch) paper in the photo tray or f ull-size phot o paper in the main input tray. 3. Reprint pho to. a . Touch Scan on Ho[...]

f .T o u c h Print to preview print j ob. g .T o u c h Print . 4. View the anima tion for this topic. Related topics “ Stop the current job” on page 141 Chapter 8 52 Reprint photos Reprint p hotos[...]

9 Save photos • Save photos to your compute r • Back up photos to a U SB storage device • Save photos to Snapfish • Share photos u sing Snapfi sh Save photos to your computer To save photos 1. Insert memory device. 1 Memory Stick, Memory Stick P ro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter opt ional[...]

Back up photos to a USB storage device To back up photo s 1. Insert memory device. a . Insert a memory card into ap propriate slot on product. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro D uo (adapter optional), Memory Stick Pro-H G Duo (adapter optional), or Memory Stick Micro (adapter re[...]

Save photos to Snapfish To save photos to Snapfish 1. Set up Internet connection . ▲ Make sure that the HP Ph otosmart is connected to a network that has In ternet access. 2. Insert memory device. ▲ Insert a memory card into appropriate slot on product. 1 Memory Stick, Memory Stick P ro, Memory Stick Select, Memory Stick Magic Gate, Memory Stic[...]

Share photos using Snapfish To share photos with Snap fish 1. Set up Intern et connectio n. ▲ Make sure that the HP Photo smart is connected t o a network that has I nternet access. 2. Insert memory device. ▲ Insert a memory card int o appropriate slot on product. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, M[...]

Related topics “ Stop the current job” on page 141 Share photos using Snapfish 57 Save photos[...]

Chapter 9 58 Save photos Save photos[...]

10 Network setup • Add the H P Photosma rt to a netw ork • Set up a Blue tooth connect ion Add the HP Photosma rt to a network •“ Wired (Ethernet) net work” on page 59 •“ WiFi Protected Setup (WPS)” on p age 60 •“ Wireless with a router (infrastruct ure network)” on page 62 •“ Wireless witho ut a router (a d hoc connec tio[...]

b . Connect t he Ethernet cable t o the Et hernet port on the back of the HP Phot osmart. c . Connect the other end of the Ethernet cable to an available po rt on your Ethernet router or switch. 2. Install so ftware. 3. View the anima tion for this topic. Related topics “ Install the so ftware for a netw ork connection” on pa ge 66 WiFi Protect[...]

To connect the HP Phot osmart using WiFi Prote cted Setup (WPS) 1. Do one of th e following: Use Push Button (PBC) method a . Select setup method.  On Home screen, touch right arrow to vie w more options.  Touch Setup .  Touch Network .  Touch WiFi Protected Se tup .  Touch Push Button . b . Set up w ireless connection.  Touch Sta[...]

T o u c h W iFi Protec ted Setup . T o u c h PIN . b . Set up wirele ss connecti on. T o u c h St art . The devic e displays a PIN.  Enter PIN on WPS-en abled router or other netw orking device. NOTE: The product begins a t imer for approxima tely two minute s in which the PI N needs to be ente red on the ne tworking devic e. T o u c[...]

3. Start Wireless Setup Wizard. ▲ Touch Wir eless Setup Wizard . 4. Connect to wi reless ne twork. ▲ Select your network fro m the list of detect ed networks. 5. Follow promp ts. 6. Install software. 7. View the animation for this to pic. Related topics “ Install the so ftware for a netw ork connection” on pag e 66 Wireless without a router[...]

To connect the HP Ph otosmart to a Windows computer w ith an ad hoc connect ion, the computer must h ave a wireless network adapte r and an ad hoc profile. Create a n etwork profile for a Win dows Vista or Windows XP com puter using the d irections below . NOTE: If you have an operating system other than Windows Vista or Windows XP, HP recommend s [...]

h . Select the chec k box for This is a co mputer-to-com puter (ad hoc) network; wireless a ccess points ar e not used . i . Click OK to close the Wireless netw ork properties wi ndow, and then click OK again. j . Click OK agai n to close t he Wireless Networ k Properties Connectio n window. To connect to a wir eless ad hoc networ k 1. On Home scre[...]

d .T o u c h Ad Hoc . e .T o u c h Yes, my network use s WEP encrypti on . The visual keyboard displays. If you do not want to use WEP encryptio n, touch No, my network does not use encryption . Go to step 7. 7. If prompted, en ter your WEP key as follows. Otherwise g o to step 8. a . Touch the approp riate lett ers or numbers on the visual keyboar[...]

To install the Wind ows HP Photosmart Software o n a networked comp uter 1. Quit all appl ications runni ng on your com puter. 2. Insert the installat ion CD that came with t he product into the CD-ROM drive on your computer and f ollow the onscreen instructions. NOTE: If the HP Photosmart is not connected to a n etwork, run the Wireless Setup Wiza[...]

To find out the devic e address of the prod uct 1. On the Home Screen, to uch the right arrow to view more options. 2. Touch Se tup . 3. Touch Bl uetooth . NOTE: It is required tha t the Bluetooth Radio is turned on to en able the Bluetooth o ptions in t he Bluetooth m enu. 4. Touch De vice Add ress . The Device Address appears, which is read only.[...]

• Microsof t stack If you have Wi ndows Vista or Wind ows XP with Service Pack 2 installed on your compute r, then your computer has the Microsoft Blueto oth ® Protocol Stack. The Micro soft stack allow s you to install a n external Blu etooth ® ad apter automatically. If yo ur Bluetoo th ® adapter supports the Microsoft stack but i t does not[...]

To install and print usi ng the Widcomm stack 1. Make sure that yo u have in stalled the H P Photosmart software on the co mputer. NOTE: The purpose of in stalling the soft ware is to make sure t he printer dri ver is available for the Bluetoot h ® connection. Theref ore, if you have already install ed the software, you do not need to reinstall it[...]

11 Maintain the HP Photosmart • Check the e stimated ink leve ls • Order ink supplies • Replace the cartridges • Cartridge warranty information • Print and evaluate a print qual ity report Check the estimated ink levels You can easily check the in k supply level to det ermine how soon you might need to replace a cartridg e. The ink supply[...]

To check the ink leve ls from the HP Photosm art Software ▲ In the HP So lution Center, cl ick the Estimated Ink Levels icon. NOTE: You can also open t he Printer Too lbox from the Print P roper ties di alog box. In the Prin t Properti es dialo g box, click the Featur es tab, and then click the Printer Services button. Related topics “ Order in[...]

Wait for print carriag e to move to center of th e product. b . Press tab on cartridge, then re move it fr om slot. 3. Insert new cartridge. a . Remove cartridge from packaging. b . Twist orange cap to snap it off. A forceful t wist may be required to rem ove the cap. Replace the cartridges 73 Maintain the HP Photosmart[...]

c . Match color icons, then sl ide cartridge into slot un til it clicks into place. d . Close cartridge door. 4. Load paper. ▲ Load letter, A4, or legal unused plain white paper i nto the main inp ut tray. 5. Align cartridges. 6. View the anima tion for this topic. Chapter 11 74 Maintain the HP Photosmart Maintain the HP Photosmart[...]

Related topics “ Order ink supplies” on p age 72 Cartridge warrant y information The HP cartri dge warranty is appli cable when the pro duct is used in its designated HP printing device. T his warranty does not cove r HP ink products that have been refi lled, remanufactured , refurbished, misused, or ta mpered wit h. During the warra nty period[...]

To evaluate th e print quality repo rt 1. Check the ink levels shown o n the page. If a cartridge shows very low ink levels and you find the pri nt quality unacceptable, consider rep lacing that in k cartridge. Prin t quality typicall y deteriorates as cartrid ges run out of ink. NOTE: If the print quality report is not legible, you can check the e[...]

Figure 11-3 Colo r bars - color mixing (yell ow bar contains magenta streaks) ◦ Check the estimate d ink le vels in the cartridges. ◦ Check if the cart ridge correspon ding to the stre aked bar has the o range tab removed. ◦ Reinstall th e cartridge and make sure all of th e cartridges are properly installed. ◦ Clean the prin thead, and t h[...]

• If the t ext is uneven and ragge d at one end, cle an the printhead , and then print this diagno stic page again. If this occurs right aft er a new ca rtridge is instal led, the auto matic device s ervicing ro utines may sol ve the pro blem in a d ay or so. Figure 11-6 Sample text area - une ven ink distri bution • If the text is smeared, che[...]

12 Solve a problem This section co ntains the follo wing topics: • HP support • Setup troublesho oting • Print trouble shooting • Memory card troubleshoo ting • Scan troubleshoot ing • Copy tr oubleshoo ting • Errors HP support • HP support b y phone • Additional warranty options HP support b y phone Phone support options and avai[...]

[[[[[ • Serial num ber (located on the ba ck or bottom of the product) • Messages that ap pear when the situation occurs • Answers to these que stions: ◦ Has this si tuation happe ned before? ◦ Can you re-creat e it? ◦ Did you add any new hardw are or software to your co mputer at about th e time that t his situat ion began? ◦ Did any[...]

product to your computer be fore the softwa re installation screen prompted you to do so , you must follow these step s: Troublesho oting commo n setup iss ues 1. Disconnec t the USB cabl e from the comput er. 2. Uninstall the so ftware (if you have already in stalled it). For more information, see “ Uninstall and reinstall the software” on p a[...]

1 Power connection 2 Power cord and adapter 3 Power outlet • If you are using a power strip , make sure the power strip i s turned on. Or, try plugging the product directly int o a power outlet . • Test the power out let to make su re it is working. Pl ug in an applian ce that you know works, and see i f the applianc e has power. If not , then [...]

CAUTION: If the product still do es not turn on, it might have a mechanical f ailure. Unplug the product from the power o utlet. Contact HP su pport for service. Go to: www. hp.com/support . If prompted , choose your coun try/region, and t hen click Contact HP fo r information on calli ng for technical support. Cause: You pressed the On button too [...]

Cause: The product might not have bee n turned on. If this did no t solve the i ssue, try the ne xt solution. Solution 2: Set your p roduc t as the defa ult printer Solution: Check your com puter document ation to change your pr oduct to be the default printer. Cause: You sent the print job to the defa ult printer, but t his product was not the def[...]

The wrong meas urements are sh owing in men us on the displa y Solution: Change the country/ region setti ng. To set your co untry/region 1. On the Home Screen, touch the right arrow to view mo re options. 2. Touch Setup . 3. Touch Preferences . 4. Touch Set Country/ Region . 5. Touch the do wn arrow t o scroll through the count ries/regions. When [...]

The registra tion screen do es not appea r Solution: You can access the regi stration (Sign up no w) screen from the Windows taskbar by clicking Start , pointi ng to Programs or All Programs , HP , Photosmart Premium C309 se ries , and then clicking Produ ct Registration . Cause: The registration screen did not launch auto matically. Uninstall and [...]

Print troubleshooting Try the followin g solutions to resolve the issue. Sol utions are listed i n order, with the most likely solution fi rst. If the first so lution does not solve the problem, cont inue trying the remaining solut ions until the issue is resolve d. • Check cartridges • Check pap er • Check prod uct • Check the print settin[...]

Check the ink le vels Solution: Check th e estimated ink levels in the cartridges. NOTE: Ink level warnings and indi cators provide estimate s for planning purposes only. When you receive a low-ink warning me ssage, consider having a replacement cartridge available to avoid possible printin g delays. You do not ne ed to replace the cartridges unt i[...]

Align the printer Solution: Aligning the printer can help ensure excellent print quality. To align the printe r from the HP Photos mart Software 1. Load lette r, A4, or legal unused plain whi te paper into t he input t ray. 2. In the HP Solutio n Center, click Settings . 3. In the Print Settings area, click Printer Toolb ox . NOTE: You can also ope[...]

After cleaning the printhead, pr int a print quali ty report. Evalu ate the print quality report to see if the print qual ity problem still exist s. For more information, see: “ Print and ev aluate a print qu ality report” on page 75 Cause: The printhead needed t o be clea ned. Check the print settings Solution: Try the following: • Check the[...]

To check your margin settings 1. Preview you r print j ob before s ending i t to the prod uct. In most softwa re applicatio ns, click the File me nu, and then click Print Preview . 2. Check the marg ins. The product uses th e margins you have set in your soft ware applicat ion, as long as they are greater tha n the minimum margi ns the product supp[...]

Solution 1: Inse rt the memory card pr operly Solution: Turn the memo ry card so that the label faces up and t he contacts are facing the p roduct, and t hen push the card forw ard into the approp riate slot u ntil the Photo light turn s on. If the memory card is no t inserted properly, th e product will no t respond and the attention li ght will b[...]

Solution 1: Insta ll the product softw are Solution: Install the product so ftware that came w ith the product. I f it is installe d, restart your comput er. To install the p roduct softwa re 1. Insert the product C D-ROM into yo ur computer’s CD -ROM drive and t hen start the Setup pro gram. 2. When prompted, click Instal l More Softwar e to ins[...]

• Solution 1: Set the came ra to Pi ctBridge mode • Solution 2: Save the phot os in a supported file format • Solution 3: Select photos on t he camera for pri nting Solution 1: Set the camera to PictBridge m ode Solution: If the camera supports PictBridge, make sure the camera is s et to PictBridge mode . See the user guide th at came with th[...]

Scanned image shows dotted lin es instead of text Solution: Make a black-and-whi te copy of the ori ginal and then sca n the copy. Cause: If yo u used the Text imag e type to scan t ext that you p lanned to edit, the scanner mig ht not have recogn ized color text. The Te xt image type scans at 300 x 300 dpi, in bla ck and whit e. If you scanned an [...]

Fit to Page is not working as expected Try the followi ng solutions to resolve t he issue. Solut ions are listed in order, with the most likely solution f irst. If the first solution d oes not solve the probl em, continue t rying the remaining solu tions until the issue is resolved. • Solution 1 : Scan, enla rge, and the n print a copy • Soluti[...]

• Memory is full • Photo tray problem • Photo tray cannot engage • Photo tray cannot dise ngage • Missing HP Photos mart Software Firmware r evision m ismatch Solution: Contact HP support for service. Go to: www. hp.com/support . If prompt ed, choose your co untry/region , and then click Co ntact HP for information on calling for te chnic[...]

Solution 2: Make sur e paper is loaded correctly in the photo tra y Solution: Make su re you have paper loaded correctly in the photo tray. For more information, see: “ Load med ia” on page 13 Cause: The paper was not fee ding properly because it was loaded i ncorrectly. If this did no t solve the i ssue, try the ne xt solution. Solution 3: Rem[...]

Photo tray cann ot disengage Solution: Push the output tray all the way dow n. Cause: The out put tray was not lowe red all the way. Missing HP Photosmart So ftware Try the followin g solutions to resolve the issue. Sol utions are listed i n order, with the most likely solution fi rst. If the first so lution does not solve the problem, cont inue tr[...]

Solution 4: Check th e connection fr om the product to your computer Solution: Check the connection from t he product to your co mputer. Verify tha t the USB cable is securely plugged int o the USB port on the back of the produ ct. Make sure the other e nd of the USB cable is pl ugged into a USB po rt on your comput er. After the cable is connected[...]

try printing those f iles by using the produ ct software. The copies mi ght not be damaged. Cause: Some of the files o n the inserted me mory card or a ttached stora ge device were damaged. Photos n ot found Try the followin g solutions to resolve the issue. Sol utions are listed i n order, with the most likely solution fi rst. If the first so luti[...]

File corrupted Try the followi ng solutions to resolve t he issue. Solut ions are listed in order, with the most likely solution f irst. If the first solution d oes not solve the probl em, continue t rying the remaining solu tions until the issue is resolved. • Solution 1: Reins ert the memory card i n the p roduct • Solution 2: Refor mat the m[...]

• Solution 1: Re move all but one mem ory card • Solutio n 2: Remo ve the me mory card and reinsert it correctly • Solution 3: Push the m emory card all th e way forward Solution 1: Remove all bu t one memo ry card Solution: Remove al l but on e memory card. The prod uct reads the re maining memory card and displays the f irst photo stored on[...]

Solution 2: Empty the Recy cle Bin on you r desktop Solution: Empty the Recycle Bin on your desktop . You might also need to remove files from the ha rd disk; for e xample, delet e temporary files. Cause: For scanning, there must be at least 50 MB of sp ace available on your computer's hard disk. Out of disk space Solution: Close so me applica[...]

Use only o ne card at a tim e Solution: You can insert only one memory card a t a time. If more than one memory card is insert ed, the att ention ligh t will blin k rapidly, and an error message will appear on t he computer screen. Remo ve the additiona l memory card to resolve the p roblem. Cause: There were two or more memory ca rds inserted into[...]

Paper messag es The following is a list of paper-related error messages: • Ink is drying • Paper upside down • Paper orientatio n error Ink is drying Solution: Tw o-sided printing req uires the print ed sheets to be dry before prin ting on the back side. Wai t until the produ ct pulls the printed sheet to print on the b ack side. Cause: Trans[...]

• Ink alert • Ink cartridge problem • Ink service capa city warning • Ink system failure • Check ink cartridges • Install printhead and then cartridges • Non-HP cartridge • Original HP ink depleted • Previously used genuin e HP cartridge • Printhead appears to be missing or d amaged • Printhead prob lem • Problem wi th print[...]

• Solution 2: Contact HP sup port Solution 1: Reset the pro duct Solution: Turn of f the product, and then unplug the power cord. Plug the power cord back in, and th en press the On button to t urn on the product. Cause: The product experienced an error. If this did no t solve the i ssue, try the ne xt solution. Solution 2: Contact HP supp ort So[...]

Solution 2: Contac t HP support Solution: Contact HP support for service. Go to: www. hp.com/support . If prompt ed, choose your co untry/region , and then click Co ntact HP for information on calling for te chnical support. Cause: The in k cartridges were not in tended for use in t his product. Incompatible printhead Solution: Contact HP support f[...]

• Solution 5: Contact HP sup port Solution 1: I nstall the in k cartridges correctly Solution: Make su re all of the in k cartridges are prop erly installed. Refer to the following st eps to resolve th is error. To make sur e the ink cartridge s are properl y installed 1. Make sure the product i s turned on. 2. Open the ink cartrid ge access door[...]

5. Press down on any cartridges th at are sticking up. They sh ould sna p down into place. 6. If an ink cartridge was sti cking up and you were able t o snap it back dow n into place, close the in k cartridge access door and check if the error message has gone awa y. • If the message ha s gone away, stop tr oubleshootin g here. The error has been[...]

12. Close the ink cart ridge access door, and check if the error messag e has gone away. 13. If you still re ceive the error messa ge, turn the pro duct off, and t hen on again. Cause: The indicated in k cartridges were not installed correctly. If this did no t solve the i ssue, try the ne xt solution. Solution 2: Close the print carriage latch Sol[...]

Solution 3: Clean th e electrical contacts Solution: Clean the cartridge elect rical contacts. To clean the electric al contacts 1. Make sure th e produ ct is tu rned on. 2. Open the ca rtridge access door by lift ing the blue a ccess handles on the side o f the product, unti l the door locks into place. The print ca rriage moves to the cent er of [...]

1 Ink window 2 Electrical contacts 5. Wipe the conta cts with a d ry swab or li nt-free cloth. 6. On the insid e of the product, locate the co ntacts in the p rinthead. The contacts look li ke a set of four copp er or gold-colored pin s positioned to meet the contacts on the ink cartridg e. 7. Use a dry sw ab or lint-free cloth to wi pe the contac [...]

Check to see if your cartri dge is still under warranty a nd the end of w arranty date has not been reached. • If the end of warranty date has bee n reached, purchase a ne w ink cartridge. • If the end of warranty date has not been reached, cont act HP support for service or replace ment. Go to: www.hp.com/support . If prompt ed, choose your co[...]

Cause: The product has nea rly maximi zed the ink service capacity. Ink system failure Solution: Turn off the produ ct, unplug the power cord, and wait 10 seconds. The n, plug the powe r cord back in and turn o n the product. If you contin ue to rece ive this mess age, write dow n the error co de provid ed in the message on the product display, and[...]

The print ca rriage moves to the cent er of the product. NOTE: Wait until the p rint carriag e stops moving before proceed ing. 3. Make sure the ink cart ridges are installed in the correct slot s. Match the shape of th e icon and color of the ink cartridge with the slot tha t has the same shaped icon and colo r. 4. Run your finger al ong the top o[...]

8. Press the ink cartri dge back down into place. The tab should make a sna pping noise when the ink cartridge is corre ctly seated. If the ink cartri dge did not make a sna pping noise, t he tab might nee d to be readju sted. 9. Remove the ink cartridge from the slot. 10. Gently bend the tab away from th e ink cartridge. CAUTION: Be careful not to[...]

12. Close the in k cartridge access door, and check if t he error message has gone away. 13. If you stil l receive the erro r message, turn the prod uct off, and th en on again. Cause: The in k cartridges were n ot installed p roperly. If this di d not s olve the issue, try the n ext solution. Solution 3: Contac t HP support Solution: Contact HP su[...]

4. Lift the latch handle on the print ca rriage un til it stops. 5. Remove the printhea d by lifting it straight up. 6. Make sure the l atch handle is raised, an d then reinsert the printhead. Chapter 12 120 Solve a problem Solve a problem[...]

7. Carefully lower t he latch handle. NOTE: Make sure you lower the latch ha ndle before reinserting the ink cartridges. Leavi ng the latch handl e raised can result in incorrectly seated ink cartridges and probl ems printing. The latch must remain down in orde r to correctly install th e ink cartridges. 8. Using the colored shaped icons for help, [...]

If this did no t solve the i ssue, try the ne xt solution. Solution 2: Contact HP supp ort Solution: Conta ct HP support f or service. Go to: www.hp.com/support . If prompted, choose your country/regi on, and then clic k Contact HP for information on callin g for te chnical support. Cause: There was a problem instal ling the pr inthead or ink cartr[...]

NOTE: HP cannot guarantee the quality or reliab ility of non-HP suppli es. Printer service or repairs re quired as a resul t of using a no n-HP supply wi ll not be cove red under warra nty. If you believe yo u purchased genuine HP ink cartridges, go to: www.hp.com/go/an ticounterfe it For more information, see: “ Replace the cartridges” on page[...]

Printhead appea rs to be missi ng or damage d Try the followi ng solutions to resolve t he issue. Solut ions are listed in order, with the most likely solution f irst. If the first solution d oes not solve the probl em, continue t rying the remaining solu tions until the issue is resolved. • Solution 1: Re install the printhead and cartridg es ?[...]

5. Remove the p rinthead by l ifting it stra ight up. 6. Clean the printh ead. There are thre e areas of the print head that ne ed to be cleaned : the plastic ra mps on both sides of the in k nozzles, the edge between the nozzles and the electrical contacts, and the el ectrical co ntacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between n[...]

CAUTION: Touch the nozzle an d the electrical cont act areas only with cleaning material s and not with your finger. To clean the p rinthead a . Lightly dam pen a clean, lint -free clot h and wipe th e electrica l contact area from the bo ttom to the top. Do not go p ast the edge bet ween the no zzles and the electric al contacts. Cl ean until no n[...]

d . Wipe the previousl y cleaned areas dry wi th a dry lint-fre e cloth before proceeding to the next st ep. 7. Clean the electrical co ntacts inside the produ ct. To clean th e electrical contacts in the product a . Lightly dam pen a clean, lint-f ree cloth with bottled o r distilled water. b . Clean the e lectrical contacts in the produ ct by wip[...]

11. Close the ink ca rtridge door. Cause: The printhead o r ink cartridg es were n ot instal led correctl y. If this did no t solve the i ssue, try the ne xt solution. Solution 2: Contact HP supp ort Solution: Conta ct HP support f or service. Go to: www.hp.com/support . If prompted, choose your country/regi on, and then clic k Contact HP for infor[...]

Solution 1: Rei nst all the printhead Solution: Check to make sure the printhea d is installed and the in k cartridge access door is closed. Reinstall th e printhead. To rein stall the printhe ad 1. Make sure that the pro duct is turned on. 2. Open the ink cartri dge door. 3. Remove all of the ink cartrid ges and place them on a piece of paper w it[...]

5. Remove the printhea d by lifting it straight up. 6. Clean t he printhead . There are thre e areas of the p rinthead that n eed to be cleane d: the plastic ramp s on both sides of t he ink nozzles, the edg e between the nozzles and the electrical contacts, and the electri cal contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between no[...]

CAUTION: Touch the nozzle and the electrical co ntact areas on ly with cleaning materi als and not with you r finger. To clean the printhea d a . Lightly dampen a clean, lint-f ree cloth and wip e the elect rical contact a rea from the botto m to the top. Do not go past t he edge betwee n the nozzles and the electr ical contacts. C lean until no ne[...]

d . Wipe the previou sly cleaned areas dry wit h a dry lint-free cloth before proceeding t o the next step . 7. Clean the el ectrical cont acts inside the product. To clean the e lectrical con tacts in the produ ct a . Lightly dam pen a clean, lint -free clot h with bot tled or distill ed water. b . Clean the el ectrical contacts in the product by [...]

11. Close the in k cartridge doo r. Cause: There w as a problem with the printhea d. If this di d not s olve the issue, try the n ext solution. Solution 2: Contac t HP support Solution: Contact HP support for service. Go to: www. hp.com/support . If prompt ed, choose your co untry/region , and then click Co ntact HP for information on calling for t[...]

3. In the Print Settings area, click Printer Toolbox . NOTE: You can also ope n the Printer Tool box from the Print Properties dialog box. In the Print Properties dialog b ox, click th e Feature s tab, and then click Printer Services . The Printer Toolbox appea rs. 4. Click the Device Ser vices tab. 5. Click Clean the printhe ad . 6. Follow the p r[...]

The print ca rriage moves to the cent er of the product. NOTE: Wait until the p rint carriag e stops moving before proceed ing. 3. Make sure the ink cart ridges are installed in the correct slot s. Match the shape of th e icon and color of the ink cartridge with the slot tha t has the same shaped icon and colo r. 4. Run your finger al ong the top o[...]

8. Press the ink cartri dge back down into place. The tab should make a sna pping noise when the ink cartridge is corre ctly seated. If the ink cartri dge did not make a sna pping noise, t he tab might nee d to be readju sted. 9. Remove the ink cartridge from the slot. 10. Gently bend the tab away from th e ink cartridge. CAUTION: Be careful not to[...]

12. Close the in k cartridge access door, and check if t he error message has gone away. 13. If you stil l receive the erro r message, turn the prod uct off, and th en on again. For more information, see: “ Replace the cartridges” on page 72 Cause: One or mo re of the ink cartrid ges were not insta lled. If this di d not s olve the issue, try t[...]

4. Hold the ink cart ridge by its sides with th e bottom pointin g up and locate the electrical contact s on the ink cartridge. The electrical cont acts are four small rectangle s of copper or gold-col ored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5. Wipe the conta cts with a d ry swab or li nt-free cloth. 6. On [...]

9. Close the in k cartridge door, and che ck if the er ror message has gone away. 10. If you stil l receive the erro r message, turn the prod uct off, and th en on again. If you still receive this me ssage af ter cleaning the cartridge conta cts, you mig ht have a damaged cartrid ge. Check to see if your cartri dge is still under warranty a nd the [...]

Chapter 12 140 Solve a problem Solve a problem[...]

13 Stop the current job To stop a c urrent job from the p roduct ▲ Touch Cancel on t he control panel . If the current job d oes not stop, to uch Cancel again. It can take a few moments fo r the current job to be cancel led. Stop the current job 141 Stop the current job[...]

Chapter 13 142 Stop the current job Stop the current job[...]

14 Technical information The technical specifications and international regu la tory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart. This section contains the following topics: • Notice • Cartridge chip information • Specifications ?[...]

3. Touch Preferences . 4. Touch Cartridge Chip Info , and then touch OK . NOTE: To re-enable the usage information func tion, r estore the factory defaults. NOTE: You can continue to use the cartridge in the HP product if you tur n off the memory chip's ability to collect the product's usage information. Specifications Technical specifica[...]

Type Paper weight Input tray * Output tra y † Photo tray * 8.5 x 11 inch (216 x 2 79 mm) Photo paper n/a Up to 40 25 n/a * Maximum capacity. † Output tray capacity is affected by the type of pa per and the amou nt of ink you are using. HP recommends emptying the ou tput tray frequently. FAST DRAFT print q uality mode requiresthe extender tray t[...]

Copy specifications • Digital image processing • Maximum number of copies varies by model • Copy speeds vary according to the complexity of the document a nd model • Maximum copy enlargement rangi ng from 200-400 % (depends on mode l) • Maximum copy reduction ranging from 25-50% ( depends on model) Print resolution To find out about the p[...]

Your product's Eco f eatures • Duplex printing : Use Paper-sav ing Printing to print tw o-sided documents with mutliple page s on same sheet to reduce paper usa ge. For more information, see “ Use printing shortcuts” on page 34 . • Smart Web printing : The HP Smart Web Printing interface includes a Clip Book and Edit Clips window where[...]

3. Touch Preferences . 4. Touch the down arrow to scroll through the options, and then touch Energy Save Mode . 5. Touch On or Off . Power cons umption Power usage drops significantly while in Sleep mode, which saves natural resource s and saves money without affecting the high performa nce of this product. To determine the ENERGY STAR® qualificat[...]

Disposal of waste equipmen t by users in private h ouseholds in the Eur opean Union Disposal of Waste Equipment by Users in Private Households in the European Union This sy mbol on the product or on its pack aging indicates that this pr oduct must not be dispos ed of with y our other household wa ste. Instead , it is your r esponsibility to dispose[...]

Battery dispos al in the Netherlands Dit HP Pr oduct be vat een lithium-mangane se -dio x ide batterij. Dez e bev indt zic h op de hoofdpr intplaat . W anneer dez e batterij leeg is , moet dez e volgens de geldende r egels wo rden afge v oer d. Battery di sposal in Taiw an Attention Califo rnia users The battery supplied with this pr oduct may cont[...]

EU battery directiv e European Union Bat tery Directive This pr oduct contains a battery that is used to maintain data in tegrity of r eal time clock or pr oduct settings and is desi gned to last the life of the product . An y attempt to servi ce or replace this battery should be performed b y a qualifi ed service tec hnic ian. Directive sur les ba[...]

Regulato ry notices The HP Photosmart meets product requirements fr om r egulatory agencies in your cou ntry/region. This section contains the following topics: • Regulatory model identification number • FCC statement • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Notice to users[...]

FCC statem ent FCC sta tement The Unit ed Stat es F eder al C ommunicati ons C ommissi on (in 4 7 CFR 1 5 . 1 0 5) has s pec ifi ed that the follo wing notice be br ought to the attention of u sers o f this pr oduct . This eq uipment has been tes ted and fo und to compl y w ith the limits for a C lass B di gital dev ice, pur suant to P ar t 1 5 of [...]

Notice to user s in Korea Notice to user s in Germany Sehanzeig e -Arbeits plätze Das Gerät ist ni cht für di e Benutzung am Bilds chir marbe itsplatz gemäß Bildsc harbV vor gesehen. Noise emis sion stateme nt for Germa ny Geräusc hemission LpA < 7 0 dB am Arbe itsplatz im Nor malbetri eb nach DIN 4 56 35 T . 1 9 Chapter 14 154 Technical i[...]

HP Photosmart Premi um C309 series declara tion of conformity Regulatory wireless statements This section contains the following regulatory informatio n pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada • European Union regu latory notice • Notice to users in T[...]

Exposure to radio freque ncy radiati on Exposure to radio frequency radia tion Cau tion The r adiated output po w er of this de v ice is f ar belo w the FCC r adio fr equenc y expo sur e limits. Ne v ertheless , the dev ice shall be used in suc h a manner that the potenti al for h uman contact dur ing nor mal operati on is minimi z ed. This pr oduc[...]

European Union re gulator y notice European Union Regula tory N otice Pr oducts bear ing the CE marking compl y w ith the f ollo w ing E U Dir ecti v es: • Lo w V oltage Dir ecti v e 2006/9 5/EC • EMC Direc ti ve 200 4/1 08/EC CE compliance o f this pr oduct is v alid onl y if po we red w ith the corr ect CE -mark ed AC adapter pr o v ided b y [...]

Notice to user s in Taiwan Chapter 14 158 Technical information Technical information[...]

Index Symbols/Numerics 10 x 15 cm photo paper specifications 144 A after the support period 80 B Bluetooth print from a Bluetooth device 70 print from a computer 68 buttons, control panel 8 C CAT-5 Ethernet cable 59 connection problems HP All- in-One will not turn on 81 control panel buttons 8 features 8 copy fit to page fails 96 specifications 146[...]

R recycle ink cartridges 147 regulatory notices regulatory model identification number 152 wireless statements 155 reinstall software 86 reports diagnostic 75 print quality 75 RJ-45 plug 59 router 59 S scan crop incorrect 94 scan specifications 145 text appears as dotted lines 95 text format incorrect 95 text incorrect 95 troubleshooting 94 securit[...]