HP Z200 manual

HP Z200 Small Form Factor Workstation Maintenance and Service Guide[...]

Copyright Information © Copyright 2010 Hewlett-Packard Development Company, L.P. Warranty Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is[...]

About this guide This guide provide s service and m aintenance information for th e HP Z200 Small Form Factor (SFF) Workstation. It includes these topics: Guide topics Product overview on page 1 Setting up the operating system on page 16 Restoring the operating system on page 22 System management on page 28 Replacing components on page 59 Diagnosti[...]

iv About this guide ENWW[...]

Table of contents 1 Product overview .. ......... ............ ........ ......... ............ ........ ............ ......... ......... ........... ...... .......... ......... .......... .... 1 Product features ............. ......... .......... ......... .......... ......... ........ ............ ........ ........... ......... .. ............ ...[...]

Installing with the HP driver CD ...... ............. ............................ ........... ........................ ....... 18 Installing and customizin g Red Hat-enabled computers ....... ............. .......... .............. ........ 19 Verifying hardwar e compatibility ................................... ...................................[...]

System S oftware Manage r ........... ............................... .................... ................................. . 45 Proac tive Change Noti ficati on ........................ ...................................... ............................. 45 Subscriber's Choice ........ ........... ........ ......... .......... ........ .....[...]

Tools and softwar e requirements ...................................... ............................................ .... 64 Special handling of components ......... .......... ........... ......... .......... ......... ........... ......... .......... 64 Cables and connectors ... .................................................. .................[...]

Installing the front panel I/O device assembly ........ ........ ............ ........... ........... . 98 Speaker ....................... .......................... ....................... .............. ...................... ........... .... 100 Removi ng the speake r ............................. ................................ ...............[...]

Diagno sis guidelines .................... ......................... ......................... ......................... ........... ... ........... 128 Diagnos is at startup .................. ................. ........... ................. ........... ................. .......... .... 128 Diagnos is dur ing oper ation .......... .................[...]

7 Confi guring RAID devi ces ...... ............. ....................... ......................... ............. ................... ..................... .. 162 Maximum ha rd drive co nfigurations .... .................................... ............................... ...................... .... 162 Configur ing SATA RAID dev ices ........... .[...]

xii ENWW[...]

1 Product overview This chapter presents an overview of the hardware components of the computer. It includes these to pics: Topics Product features on page 1 Computer specifications on page 7 Product features The following sections de scribe the computer system board arch itecture and compone nts, and includes these topics: Topics System board arch[...]

The following figure sh ows the typical system board block dia gram. Figure 1-1 System board block diagr am NOTE: The x1 and x16 designators describe the mech anical len gth of the slot. The number in parentheses lists the number of elec trical PCIe lanes routed to the expansion slot. For example, x16(4) means that the e x pansion slot is mechan ic[...]

Expansion car d slots The computer provides multiple graphics and I/O slot s: on e full PCIe Gen2 x16, one PCIe x16(4); one PCIe x1; and one PCI 3 2/33. These slots provid e extra I/O bandwidth for high speed I/O cards. NOTE: The total o f all graphics cards cannot exceed 45 W, and the total I/O power u sage cannot exceed 80W. Additional features T[...]

Computer components This section describes the computer components, includ ing front and rear panel components. For complete and current informa t ion on supported accessories and comp onents for the computer, see http://partsurfer.hp. com . Chassis componen ts The following image shows the compon ents of a typica l computer layout. Drive configura[...]

Front panel components The following figu re shows the layout of a typical front panel. Figure 1 -3 Front panel Table 1-2 Front panel co nnector s Item Symbol Description Item Symbol Description 1 Optical drive activity light 6 Microphone connector 2 Optical drive 7 Headphone connector 3 Optical drive manual eject button 8 Hard drive activity light[...]

Rear panel components The following fig ure shows the layout of a typical re ar panel. Figure 1-4 Re ar panel NOTE: The labels for the rear pan el connectors use industry-standard icons and colo rs. Table 1- 3 Rear pane l connec tors Item Sym bol Description Item Symbol D escription 1 RJ–45 network connector 6 Display port (DP) 1 2 Serial port 7 [...]

Computer specifications This section provid es compute r chassis, power su pply, and en vironmental specif ications. Physical characteristics The following table lists the comput er physical characteristics. Weight (Typical configuration) 7 .6 kg (16.72 lb.) Chassi s Dimensi ons Height : 10.0 cm (3.95 in.) Width : 33.8 cm (13.0 in.) Depth : 37.9 cm[...]

Power supply currents Table 1- 5 Maximum current pe r rail Output (240W) +12V Main +12Vcpu –12V 12Vsb Nominal output voltage 12.1 12.1 -12.0 11.4 Maximum continuous current 14A 12A 0.15A 1.3A 240W combined CAUTION: Do not exceed 240 watts of total continuous output power. Maximum combined curren t on +12V(CPU,Main) is 20A. 8 Chapter 1 Product ove[...]

Power supply specifications Table 1-6 Power su pply specifications Item Description Power supply 240W Wide Ranging, Active PFC and 89% efficient Operating voltage range 90 – 264 VAC Rated voltage range 100–240 VAC Rated line frequency 50–60 Hz Operating line frequency range 47–63 Hz Rated input current 4A Heat dissipation (Configuration and[...]

System fans This computer includes: ● One front system fan ● One power supp ly fan In addition, some graphics cards include onboard fans. Resetting the power supply If an overload tri ggers the power supply overlo ad protection, power is immediately disconne cted. To reset the power supp ly: 1. Disconnect the power cord from the computer. 2. De[...]

Environmental specifications The following tab le lists the environmental specifications of HP Workstations. Table 1-7 HP Workstation en vironmental sp ecificatio ns Temperature Operating : 5 to 35°C (40 to 95°F) Non-operating : -40 to 60°C ( -40 to 140°F) NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1 ,000 ft.) altitude over 1,[...]

ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the ap plicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specificat ions for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, Hewlett- Packard Company has d etermined the products marked with [...]

ERP compliance mode This computer provides ER P comp liance mode capability. When enabled, t his feature enable s the computer to shu t down to the low est possible pow er state by removing all power to the system board. When disabled, th e computer po wers down co nventionally. When the computer is shut down in ERP complianc e mode, it m ust be po[...]

Intel Turbo Boost Technology The HP Z Workstation series supports Intel® Turbo Boost Technolog y . This feature enables the CPU to run at a hig her than normal rate. When all CPU cores are not necessary for the workload, inactive cores are turned off and power is diverted to the active cores to increase their performance. Turbo Boost is enabled an[...]

Ensuring proper ventilation Proper ventilation for the system is important for computer operation. Follow these guidelines to ensure adequate ve ntilation: ● Operate the computer on a stu rdy, level surface. ● Place the computer in an area with ad equate ventila tion. Provide at lea st 15.24 CM (6 inches) of clearance at th e front and back of [...]

2 Setting up the operating system This chapter provides setup and update inf ormation for the comput er operatin g system. It includes these topics: Topics Setting up the Microsoft operating system on page 17 Setting up Red Hat Enterprise Linux on page 18 Setting up Novell SLED on page 19 Updating the computer on page 19 This chapter also includes [...]

Setting up the Microsoft operating system NOTE: If you ordered a downgrade from Windows Vist a or Windows 7 to the Windows XP Professional operating system, your system comes pre-installed with the Windows XP Professional operating system. This configuration comes with re covery media for the Windows Vist a or Windows 7 operat ing system only. Ther[...]

Setting up Red Hat Enterprise Linux HP offer s an HP Installer K it for Linux (HPIKL) to su pplement Red Hat box sets and he lp HP Linux customers customize their system image. The HPIKL co nt ains the HP driver CD and device drivers to successfully setup up the Red Hat Enterprise Linux (RHEL) operating system, The HP Inst aller Kit for Linux CDs a[...]

Installing and customizing Red Hat-enabled computers Linux-enabled computers require the HP Installe r Ki t and the purchase o f a Red Hat Enterp rise Linux box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat Enterp rise Linux box set that have bee n qualified to work on an HP compute[...]

Determining current BIOS To determine the current BIOS of the computer during system power up: 1. Wait for F10=setup to appear o n the lower right corner of the scre en. 2. Press F10 to enter the F10 Se tup utility. The F10 Setup utility displays the computer BIOS version under File > System Information . 3. Note the computer BIOS ve rsion so th[...]

Upgrading BIOS To find and downlo ad the latest available BI OS, which includes the latest enha ncements: 1. Go to http://www.hp.com/ go/workstationsupport . 2. Select Download D rivers an d Softwar e from the left menu column under Tasks. 3. Follow the instructions to locate the latest BIOS available for the comp uter. 4. If the BIOS on the Web si[...]

3 Restoring the operating system This chapter descr ibes how to r estore the Windo ws or Linux operat ing system. It includes these topic s: Topics Restore methods on page 22 Ordering backup software on page 23 Restoring Windows 7 or Window s Vista on page 23 Restoring Windows XP Professional on page 24 Restoring Novell SLED on page 26 Restore meth[...]

Ordering backup software If you cannot create system recovery CDs or DVDs , you can order a recovery disk se t from the HP support center. To obtain the sup port cent er telephone number for yo ur region see http://www.hp.com/ support/con tactHP . Restoring Windows 7 or Windows Vista This section describes how to re store Windows 7 or Windows Vista[...]

Restoring Windows XP Professional This section describes how to restore th e W indows XP Professional operating system. NOTE: The computer must have a CD or DVD wr iter instal led to create the media set. Creating RestorePlus! media The RestoreP lus! kit can be created using the files contained on the hard driv e. To create the restore media: 1. Bo[...]

Creating HP Backup and Recovery (HPBR) media NOTE: HPBR is only supported on Windows XP systems. For details, refer to the documentation on the Supplemental So ftware - HP Backup and Recovery CD included with the computer. The documentation can be accessed during installation. The Initial Recovery Point can be burned to optical media and used to re[...]

Restoring the operating system CAUTION: Before you restore the operat ing system, back up your data. When you run RestorePlus! from m edia, the process deletes all information on the primary hard drive, including all partitio ns. If you run R estorePlus! fro m the recovery partition, onl y the root (C:) partition is affected . Using RestorePlus! To[...]

NOTE: Make copies of th e ISO recovery images on CD as backup files in case your computer experiences a hard drive failu re. ENWW Restoring Novell SLED 27[...]

4 System management This section describes the tools and utilities th at provide system managem ent for the computer. It includes these topics: Topics BIOS ROM on page 29 The Com puter S etup (F1 0) Utility on page 29 Desktop management on page 39 28 Chapter 4 System mana gement ENWW[...]

BIOS ROM The BIOS ROM is a collection of machine langu age ap plications stored as firmware in ROM. It includes functions such as Power on Self Test (POST), PCI de vice initialization, Plug and Pl ay support, power management, and the Computer Setup (F10) Utility. The BIOS ROM is an 8MB Serial Peripheral Interface (SPI) port. See http://www.hp.com/[...]

selected. To manu ally switch to POST Mess ages Enabled du ring POST, pres s any key except F1 through F12 . ● Specify an Ownership Tag, which appears when the computer is pow ered on or restarted. ● Specify the Asset Tag or prope rty identification number assigned by the company to this co mputer. ● Enable power-on password prompts during sy[...]

Accessing the Computer Setup (F10) Utility To access the Computer Setup (F10) Utility menu: 1. Power on or restart the computer. 2. When the displa y is active and F10=Setup appears in the lo wer right corner of the screen, press F10 . If you do not press F10 at the appropriate time , try again. Turn the co mputer off, then on, and press F10 again [...]

The Computer Setup (F10) Utility menu The following table describes t he functions availabl e in the Computer Setup (F10) utility menu. NOTE: With new BIOS rele ases, the following content is su bject to change, so the men u might be different than shown. Table 4- 1 Computer Setup (F10) Utility men u descr iptions Heading Option Description File Sy[...]

Heading Option Description Ignore Changes and Exit Exits computer setup without applying or saving changes. Save Changes and Exit Saves changes to system configuration and exits the computer se tup. Storage Device Configuration Lists installed non-SCSI storage devices (except SATA devices) and provides options for obtaining specific information abo[...]

Heading Option Description Boot Order Ena bles you to configure the bo ot, diskette drive, and hard disk drive orders by physically reordering the menu entries. The following is the default b oot order presented in the menu: ● Optical Drive ● Diskette Drive ● USB Device ● Hard Drive ● Embedded Ethernet controller ● Embedded Ethernet con[...]

Heading Option Description Device Security Makes the following devices avail able or hidd en to the computer: ● Serial Port ● Front USB Ports ● Rear USB Ports ● Internal USB Ports ● System Audio ● IEEE 1394 Controller (Not available on some models.) ● Ethernet Controller ● Ethernet Controller (ASF) (Not available on some models.) ?[...]

Heading Option Description System Security Provides these options: ● Data Execution Prevention—Enables or disabl es Da ta Execution Prevention mode in the CPUs. This mode prohibits code from running in pages that w ere set up as data pa ges, and prevents attacks such as buffer overflows. Operating system suppor t is required for this featur e. [...]

Heading Option Description Hardware Power Management Enables or disables: ● SATA Power Management ● Intel Turbo Boost Techn ology ● Enhanced Intel Turbo Boost Technology ● ERP Compliance Mode Thermal Enables you to set the rate of the system fan when the CPU is in idle. Advanced 2 Power-On Options Sets the following: ● POST Messages—Ena[...]

Heading Option Description Chipset/ Memory Enable/disable these optio ns: ● PCI SERR# Generation (Enable or Disa ble)—Cont rols PCI SERR# generation for ill-behaved PCI add-in cards (that can generate SERR# spuriously). ● PCI VGA Palette Snooping (Enable or Dis able)—C ontrols PCI VGA Palette Snooping for compatibility purposes. ● Memory [...]

Desktop management This section summarizes capab ilities, features, and key components of computer management, including: Topics Initial computer configuration and deployment on page 40 Installing a remote system on page 40 Replicating the setup on page 41 Updating and managing software on page 43 HP Client Manager Software on page 43 Altiris Clien[...]

Initial computer confi guration and deployment The computer includes a preinsta lled system softw are image. After a brief software unbundling process, the computer is ready to use. If you prefer to replace the preinstalle d software image with a customized set of system and application software, several methods are available for deploying a custom[...]

Replicating the setup This section provides information ab out replicating the computer setup. Copying a setup configuration to a single compu ter CAUTION: A setup configuration is model- specific. File system corruptio n can result if source and target computers are not the same model. To copy a setup c onfiguration: 1. Select a setup configuratio[...]

Copying a setup configu ration to multiple computers CAUTION: A setup configur ation is model-spec ific. If source and ta rget computers ar e not the sa me model, file system corrupti on can result. For example, do not co py the setup configuration from an HP xw8600 Workstation to a n HP Z200 Workstation. This method takes longer to prepare the con[...]

Updating and managing software HP provides several to ols for managing and up dating software on desktops and computer s: ● HP Client Manager Software ● System Software Manager ● Altiris Client Management Solution s ● Proactive Change Notification ● Subscriber’s Choice HP Client Manager Software The HP Client Mana ger Software o ffers t[...]

HP SoftPaq Download Manager HP SoftPaq Downloa d Manager is a free, easy-to -use interface for locating and downloa ding software updates for the H P client PC models in your e nviro nment. By specifying your models, op erating system, and language, you can qu ickly locate, sort, and select th e softpaqs you need. To download HP SoftPaq Download Ma[...]

System Software Manager System Software Manager (SSM) is a utility avail abl e on Windows computers that en ables you to update system-level software on multiple systems simultaneou sly. When executed on a PC client system, SSM detects hardware and software versions and t hen update s the software fro m a central reposito ry, known as a file store [...]

ROM Flash HP computers incl ude a programmable flash ROM. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being inadvertently upda ted or overwritten. This function is importa n t to ensure the ope rating integrity of the computer. To upgrade the ROM, download the late st SoftPaq images from http:/[...]

FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recove ry in the unlikely event of a ROM flash failure . For example, if a power failu re occurs during a ROM upgr ade, the Boot Block uses a flash-protected section of the ROM to verify a valid system ROM flas h when power is restored to the computer. If the system ROM is valid, t [...]

Workstation security This section provides informatio n about providing system security through asset tracking, password security, hard disk drive locking, and chassis locks. Asset tracking Asset tracking features incorporated into the comput er provide asse t tracking data that can be managed using HP Systems In sight Manager (HP SIM), HP CMS, or [...]

Feature Purpose How it is established Setup Password Prevents reconfiguration of the computer (use of the Setup utility) until the password is entered From the Computer Setup (F10) Utility menu Network Server Mode Provides unique security feature s for computers used as servers From the Computer Setup (F10) Utility menu SATA hard disk drive securit[...]

DriveLock applications The most practical use of DriveLock is in a corp or ate environment. The system administrator would be responsible for configuring the hard disk drive, wh ich involves setting the DriveLock master password and a temporary user p assword. If you forg et the user password or if the e quipment is passed on to another employee, t[...]

Enabling DriveLock To enable and set the DriveLock user password: 1. Power on or restart the computer. 2. As soon as the comput er is powered on, press and hold F10 until you enter the Com puter Setup (F10) Utility. Press Enter to bypass the title scr een, if nec essary. If you do not press F10 at the appropriate time, you must re start the compute[...]

Password security The power-on password prevents un authorized use of the computer by requiring entry of a password to access applications or da ta when the computer is powered on or restarted. The setup password specifically prevents unau thorized access to the Co mputer Setu p (F10) Utility and can also be used as an override to the power-on pass[...]

Establishing a power-on password us ing computer setup Establishing a powe r-on password through the Computer Setu p (F10) Utility prevents access to the computer when power is connect e d, unless you specify th e password. When a power-on password is set, the Computer Setup (F10) Utilit y presents Password Options in the Security menu. The passwor[...]

Entering a se tup password If a setup password h a s been established o n the comp uter, you will be prompted to enter it ea ch time you run the Comput er Setup (F10) Ut ility. To enter a setu p password: 1. Restart the c omputer. 2. As soon as the computer is p owered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press E[...]

Deleting a power-on or setup password To delete a power-on or setup password: 1. Power on or restart the computer. 2. Choose from the followi ng: ● To delete the p o wer-on password, go to step 4. ● To delete the setup pa ssword, as soon as the computer is powere d on, press and hold F10 until you enter the Computer Setup (F 10) Utility. Press [...]

Clearing passw ords If you forget the password, you cannot access the c omputer. For instructions about cl earing passwords, see Config uring password security and r esetting CMOS . Chassis security Side access panel senso r (Smart Cover Sensor) (optional) The optional Side access panel sensor is a combinat ion of hardware and software technology t[...]

Cable lock (optional) To prevent theft, the re ar chassis pa nel of the co mputer accommodates a keyed cable lock. This cable lock attaches to the chassis a nd secures it to the work area. Fault notification and recovery Fault notification an d recovery features combi ne innovative hardw are and software tech nology to prevent the los s of critical[...]

Dual-state power button With ACPI enabl ed, the po wer button can function as an on/off switch or as a button. This feature do es not completely turn of f power, but inst ead causes th e computer to enter a low-powe r standby state. This enables yo u to go to standby witho u t closing applications, and to return to the same operational state withou[...]

5 Replacing components This chapter prese nts removal and installation p rocedures fo r most internal compu ter components . It includes these topics: Topics Warnings and cautio ns on page 60 Service considerations on page 61 Customer Self-Repair on page 65 Removing and installing components on page 66 Product recycling on page 124 ENWW 59[...]

Warnings and cautions WARNING! Any surfac e or area of the equi pment mark ed with this symbol indicates the presence of a hot surface or hot compo nent. If this surface is contacted, the potent ial for injury exists. To reduce the risk of injury from a hot compo nent, enable the surface to cool befo r e touching. WARNING! Any surface or area of th[...]

Service considerations Review the following service considerations before replacing system components. Cautions, warnings and safety precautions Review the cautions, warnings, and safety preca u tions before accessing the computer compon ents. Also, r eview the Safety and Regulatory Guide that ca me with the computer for more information . ESD info[...]

Preventing ESD equipment damage Many electronic components a r e sensitive to ESD. Ci rcuitry design and structure determine the degree of sensitivity. The fol lowing packaging and groundi ng p recautions are necessa ry to prevent damage to electric components and accessories: ● Transport pr oducts in stat ic-safe cont ainers such as t ubes, bags[...]

Grounding the work area To prevent stat ic damage in the work area: ● Cover the work surface with approved static-dis si pative material. Use a wrist strap connected to the work surface, and properly grounde d tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrosta tic-sen[...]

Tools and software requirements The tools nece s sary for computer comp onent removal and insta llation are: ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Special handling of components The components incl uded in this section require special handling wh en servicing the computer. WARNING! Do not use the fr[...]

Hard drives Hard drives are frag ile, precision compon ents. Avoid sub jecting them to physical shock an d vibration. The following g uidelines apply to all drives, incl udi ng failed drives, replacement drives, and spares. ● Do not remove hard drives from th e shipping package for storage. Keep hard drives in their protective packaging until the[...]

Removing and installing components Component locations The following i llustration and table iden tify computer system b oard components. Figure 5-1 System board component lo cations Table 5- 2 System boar d components ID Item Componen t Item Compone nt Item Component 1 PCI 32/33 11 Front power button/LED 21 Solenoid hood lock 2 Front system fan 12[...]

For related system architecture information, see System board architecture on page 1 . ENWW Removing and installing components 67[...]

Predisassembly procedures CAUTION: To avoid person al injury, equipment dama ge, or data loss, read the sections on Warnings and cautions and the Safety and Regulatory Information fo r the computer before servicing comp onents. Perform the fol lowing steps before servicing a computer: 1. Locate and cl ear a suitable work area. 2. Close all open sof[...]

Disassembly order For convenien ce, disassembly proced ures should be fo llowed in a particular or der. Use t he following table to determi ne the sequence in which to acce ss major computer components. Table 5-3 compu ter component insta llation To install/ replace... Remove... Then remove... Then remove... Then remove... Then remove... Battery, f[...]

Unlock it and pull it out of the cable lock slot as shown in the fo llowing figure. Figure 5-2 Removing the cable lock 70 Chapter 5 Replacin g components ENWW[...]

Access panel Before accessing th e internal componen ts of th e computer, you must remove the access p anel. This section describes how to remo ve and install the ac cess panel. Removing the access panel WARNING! Power off the computer and discon n ect the power cord from the electri c al outlet before you remove the computer access panel. To remov[...]

Bezel This section describes how to remove and install the front ch assis bezel. Removing the front bezel To remove the fron t bezel: 1. Prepare the compu ter for servicing by follo wing the Predisassembly procedures o n page 68 . CAUTION : Failure to follow the predisassembly pro c edures can result in equipmen t damage or data loss. 2. Remove the[...]

Front bezel security You can lock the front bezel in place by installing a security screw prov ided by HP. To install the security screw: 1. Prepare the co mputer for servicing by foll owing the Predisassembly procedures on p age 68 . CAUTION: Failure to follow the pred isassembly proce dures can result in equipment da mage or data loss. 2. Remove [...]

6. Install the security screw ne xt to the middle front bezel release tab to se cure the front bezel in place. Figure 5-6 Installing the Front Bezel Security Screw 7. Replace the access pa nel. 8. Reconnect all connection s and equipment listed in the Predisassembly procedures on page 68 . Access panel sensor (optional) The access panel sensor is a[...]

3. Disconnect the sensor cable from the in -line chassis cable as shown below (1). Figure 5-7 Removing the access pa nel sensor 4. Slide the sensor back in its slo t, push the sensor down, and then re move it from the chas sis (2). Installing the access panel sensor To replace the acce ss panel sens or, reverse th e previous steps. ENWW Removing an[...]

Access panel solenoid lock The access panel so lenoid lock provides a method to lock the acce ss panel by means of a local or remote signal-controlle d solenoid. This section describes how to remove a nd install the access panel solenoid lock. Removing the access panel solenoid lock To remove the access panel solenoid lock: 1. Prepare the compu ter[...]

NOTE: For information about con f iguring SATA RAID devices, see Configuring RAID devices on page 162 . Predisassembly for drives Take these actions before you begin installing or re moving a drive: Follow all general pred isassembly procedur es Prepare the computer for servicing b y following the Predisassembly proced ures on page 68 . CAUTION: Fa[...]

Remove bezel blanks On some models, you may need to remo ve the bezel bl an ks that cover the 3.5- inch and 5.25-inch d rive bays before you install a drive. T o remove a bezel blank: 1. Remove the access panel (see Removing the access panel on page 71 ). 2. Remove the front bezel (see Removing the access panel on page 71 ). 3. On the inside of the[...]

Table 5-5 System Bo ard Drive Connections No. System Boa rd Connector System Board Label Color 1 SATA0 SATA0 dark blue 2 SATA1 SATA1 black 3 SATA2 SATA2 black 4 eSATA eSATA black 5 Media Card Reader MEDIA black ● The primary Serial ATA (SATA) ha rd drive mus t be connected to the dark blue primary SATA connector on the system b oard labeled SATA0[...]

Table 5- 6 Extra Guid e Screw Lo cations No. Guide s crew, color Device 1 Black M3 Metric Screws Optical disk drives, SSDs, small form factor hard drives (6.3cm/2.5in), media card reader 2 Silver 6-32 Standard Screws 8.9cm/3.5in hard disk drives, front bezel security There are at total of five extra silver 6- 32 standard screws. Four are used as gu[...]

4. Rotate the drive cage to its upright position. Figure 5-11 Rotat ing the Drive Cage Up 5. Disconnect the power cable (1) and data cabl e (2) from the rear of the optical drive. Figure 5-12 Disco nnecting the power and data ca bles 6. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pi nch any cables or w ires wh[...]

7. Press down on the gre en drive retainer button loca ted on the left side of the drive to disengage the drive from the dr ive cage (1). While pressing the d r ive retainer button, slide the drive back until it stops, then lift it up and ou t of the drive cage (2). Figure 5-13 Removi ng the optical drive 8. If you are replacing the dri v e, transf[...]

5. Install fou r M3 metric gu ide screws in the lo wer holes on each side of the drive. Either re-u se the screws used by your previous optical drive or use the extra HP—provided guid e screws mounted on the front of th e chassis. (See Locate extra guide screws on page 79 .) CAUTION: Use only 5-mm long screws as guide screws. Lo nger screws can d[...]

7. Rotate the drive ca ge to its upright position. Figure 5-16 Rotating the Drive Cage Up 8. If a cable is not alread y present and connected: a. Connect the SATA data ca ble to the system board connector labeled SATA1. b. Route the data cabl e through the cable guides. Th ere are t wo cable guides that keep the data cable from be ing pinched by th[...]

10. Connect the power cable (1) and data cable (2) to the rear of the opti cal drive. Figure 5-18 Connectin g the power and data cables 11. Ca refully rotate the drive cage ba ck down to its n ormal posit ion. CAUTION: Be careful not to pi nch any cables or w ires when rotat ing the driv e cage down. See Cable managemen t on page 93 . 12. Replace t[...]

5. Disconnect the drive cables from the rea r of the dr ive, or, if you are removing a med ia card reader, disconnect the USB and 1394 cables from th e system board as indicated in the following illustrations. Figure 5-19 Disconn ecting the 1394 cable Figure 5-20 Disconnecting the Me dia Card Reader 1394 Cable NOTE: On some models, the media card r[...]

6. Press down on the green drive retainer button locate d on the left side of th e drive t o disengage the drive from the drive cage (1) . While pressing the drive retainer button , slide the drive back until it stops, then lift it up and out of the drive cage (2) . Figure 5-21 Removin g a drive from the driv e cage (media card reader sho wn) 7. Ro[...]

5. Place the drive's guide screws into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks i nto place. TIP: Angle the drive toward one side of the chassi s to line up the guide screws with the slots. Figure 5-22 Installi ng a drive into the drive cage (media card reader shown) 6. Connect the driv[...]

4. Rotate the drive cage to its upright position. Figure 5-23 Rotat ing the Drive Cage Up 5. Rotate the power supply to its upright positio n. Th e hard drive is located beneath the powe r supply. Figure 5-24 Rotating the power supply up ENWW Removing and installing components 89[...]

6. Disconnect the p ower cable (1) and data cab le (2) from the hard drive. Figure 5-25 Removi ng the optical drive 7. Press down on th e green release latch n ext to th e hard drive (1). While holding the la tch down, slide the drive forward until it stops, then lift th e drive up and out of the bay (2). Figure 5-26 Remo ving the pri mary hard dri[...]

8. To install a new hard drive , the silver and blue isolation mountin g guide screws from the old hard drive to the new hard drive . Figure 5-27 Installing the hard drive guide screws You can also install a small form factor (6.4 cm /2.5 in.) hard drive in the primary drive bay: a. Transfer the silver and blue is olation mounting guide screws from[...]

9. Align the guide screws with the slots on the chassis drive cage, pr ess the hard d rive down into the bay, then slide it back unt il it stops and locks in place. Figure 5-29 Installi ng the hard drive (drive carri er shown) 92 Chapter 5 Replacin g components ENWW[...]

10. Connect the drive cables: a. Connect the power ca ble (1) and data cable (2) to the hard drive . Figure 5-30 Removing the optical drive b. Route the SATA and power cables throu gh the cable guide on the bottom of th e chassis frame behind the h ard drive. (See Cable manageme n t on page 93 .) c. If the system ha s only one SATA hard drive, th e[...]

● Do not bend a ny cable sharply. A shar p bend can break the in ternal wires. ● Never bend a SATA da ta cable tighter t han a 30 mm (1.18 in) ra dius. ● Never crease a SATA data cable. ● Do not rely on components like t he drive cage, power supply, or co mputer cover to push cables down into the ch assis. Always position the cables to lay [...]

Item Description Item Description P3 CPU po wer P7 SATA PWR1 (P16 0 on system board) for optical disk or hard disk drives P4 Hard disk drive Using the Small Form Factor Com puter in a Tower Orientation The Small Form Fa ctor computer can be used in a tower o rientation. The HP logo plate o n the front bezel is adjustable for either desktop or tower[...]

Front panel I/O device assembly This section describes how to remove and install a f ront panel I/ O device assemb ly. Removing the front panel I/O device assembly To remov e the fr ont pane l I/O device assembly: 1. Disconnect power from the computer (see Predisassembly proced ures on page 68 ). 2. Remove the access panel (see Removing the access [...]

6. Disconnec t the front pane l I/O device assembly cables from the system board as shown below. Figure 5-34 Disco nnecting the front panel I/O cabl es 7. Carefully guide the cables through the ch assis op enings (1), as shown in the following figure . Figure 5-35 Removing the front p anel I/O device assembly 8. Carefully lift the front pa nel I/O [...]

Installing the front panel I/O device assembly To install the front panel I/O device assemb ly: 1. Prepare the compu ter for servicing by follo wing the Predisassembly procedures o n page 68 . CAUTION : Failure to follow the predisassembly pro c edures can result in equipmen t damage or data loss. 2. Remove the access panel (see Removing the access[...]

7. Connect the front panel U SB (1 and 2), front audio (3), and front power/LED (4) cables to the system board as shown i n the following diagram. Figure 5-37 Connecting the front pan el I/O device cables 8. Rotate the drive cage down to its normal position. 9. Replace the front be zel (see Installing the front bezel on page 72 ). 10. Replace the a[...]

Speaker This section describes how to remove and install the speaker. Removing the speaker To remove the speaker: 1. Prepare the compu ter for servicing by follo wing the Predisassembly procedures o n page 68 . CAUTION : Failure to follow the predisassembly pro c edures can result in equipmen t damage or data loss. 2. Remove the access panel (see R[...]

Power supply This section describes how to rem ove and install a power supply. Removing the power supply To remove the power supply: 1. Prepare the co mputer for servicing by foll owing the Predisassembly procedures on p age 68 . CAUTION: Failure to follow the pred isassembly proce dures can result in equipment da mage or data loss. 2. Remove the a[...]

5. Slide the power sup ply toward the chas sis an d then up to remove it from th e chassis. Figure 5-40 Removi ng power supply Installing the power supply To install the power supply, reverse the previous ste p s. 102 Chapter 5 Replacin g components ENWW[...]

System fan assembly This section describes ho w to remove and install the system fan assembly. Removing the system fan assembly To remove the system fan assembly: 1. Prepare the co mputer for servicing by foll owing the Predisassembly procedures on p age 68 . CAUTION: Failure to follow the pred isassembly proce dures can result in equipment da mage[...]

6. Disconnect the system fan assembly cable from th e system board as shown in the following figure. Figure 5-42 Disconnecting fan wires 7. Remove the fan assemb ly by pushing in on the four release tab s on the front of the chassis (1), and then sliding the fa n assembly into the chassis until you can lift it out. Figure 5-43 Removing the fan asse[...]

Memory This section presents memory module (DIMM) conf iguration inf ormation an d removal/installation procedures. Supported DIMM configurations The computer supports th ese DIMM con figurations: ● Four DIMM slot s ● Memory configurati on from 1 GB to 16 GB ● No support for mirroring ● No support for DIMM sparing ● Error checking and cor[...]

BIOS errors and warnings The BIOS gene rates warnings/ errors on inva lid memory con figurations: ● If the BIOS can find a valid memory configuratio n by disabling plugged-in memory, it does so and reports a warning during POST. the computer ca n still be started. The wa rning will indicate the location of the failed DIMM on the system board or m[...]

Removing a DIMM To remove a DIMM: 1. Prepare the co mputer for servicing by foll owing the Predisassembly procedures on p age 68 . CAUTION: Failure to follow the pred isassembly proce dures can result in equipment da mage or data loss. 2. Remove the access pan el (see Removing the access pa nel on page 71 ). 3. Rotate the drive cage to its upright [...]

Installing a DIMM To install the DIMM: 1. Prepare the compu ter for servicing by follo wing the Predisassembly procedures o n page 68 . CAUTION : Failure to follow the predisassembly pro c edures can result in equipmen t damage or data loss. 2. Remove the access panel (see Removing the access panel on page 71 ). 3. Rotate the drive ca ge to its upr[...]

5. Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket (1). CAUTION: DIMMs and their sockets are keye d for proper installation. To prevent socket or DIMM damage, align these guides pr operly when in stalling DIMMs. Figure 5-48 Opening DIMM socket levers 6. Secure the socket levers (2). 7. Rotate the d[...]

Expansion card slot identification This section identifies and de scribes computer expans ion card slots, and presents card configuration information. Slot identification and description The following fig ure ident ifies comput er expans ion card slot s. Figure 5-49 Identifying expansion ca rd slots The following table describes the comput er PCIe [...]

Choosing an expansion card slot Whenever possible , use the followi ng tips to help you select the proper slot for an expansion card: ● Use the black PCIe x16 I /O slot for the primary graphics card; if you do no t use this slot for the graphics card, only cards certified as After Market Options are supp orted. ● Insert a second graphics card i[...]

Removing and instal ling expansion cards PCIe I/O slots can support other PC Ie cards with less bus bandwidth t han what is physically defined for the slot. Expansion card slot description NOTE: The x1, x4, and x16 designators de scribe the mechan ical length of t he slot. The num ber in parentheses lists the number of elec trical PCIe lanes routed[...]

4. Push down on the expansion card retention clamp levers on the inside of the chassis to open the retention clamp (1) as shown below. Figure 5-50 Releasing the retention clamp 5. If the card slot has a latch, release th e latch (1), and then carefully lift the card from the chassis (2). Figure 5-51 Removin g the expansion ca rd 6. Install an ex pa[...]

Installing an expansion card Visit htt p://www.hp.com/ go/ quickspecs to learn wh ich graphics cards are su pported in the computer, how much memory each graphics card includ es, and graphics card power requiremen ts. To install an expansion card: 1. Prepare the compu ter for servicing by follo wing the Predisassembly procedures o n page 68 . CAUTI[...]

4. Remove the expansion card slot cover by pu lling it up, out of the chassis. TIP: Grasp the slot cover between two fingers—one from the inside of the chassis, and one fro m the outside. Figure 5-53 Removing the slot cover 5. Angle the expansion card to Insert it into the expansion card guide. 6. Align the PCIe card keyway with the slot key, and[...]

8. Replace the access pane l (see Installing the access pan el on page 71 ). 9. Restore all connection s and equipment that you removed during the Predisassembly procedure s on page 68 . 116 Chapter 5 Replacin g components ENWW[...]

Battery This section describ es how to remo ve and inst all the batter y. The battery that comes with the comp uter provides power to the real-time clock and has a minimum lifetime of abou t three years. WARNING! This computer includes a lithium battery. Ther e is a risk of fire and chemical burn if the battery is handled improperly. Do not di sass[...]

Installing the battery To install the battery: 1. Confirm the polarity (p ositive or negat ive) of the ba ttery to position it correctly in the battery holder. 2. Angle the battery and place the battery edge under the plastic housin g tab and press gently until it snaps into place. CPU heatsink This section describes how to remove and install a CPU[...]

5. Disconnect the heatsink screws from the system board (1) as shown in the following figure. Figure 5-57 Disco nnecting the heatsink screws 6. Before lifting the heatsink, ge ntly twist the heat sink to break the thermal compound between th e CPU and the heatsink. 7. Lift the CPU heatsink out of the chassis (2). 8. Use alcohol and a soft clo th to[...]

CAUTION : Do not overtighten the heatsi nk screws. Overtightening ca n strip the threads in the chassis. 9. Replace the airflow guide. 10. Replace the access panel (see Installing the access pan el on page 71 ). 11. Restore all connections and equ ipment that you removed durin g the Predisassembly procedure s on page 68 . 120 Chapter 5 Replacin g c[...]

CPU This section describes how to remove an d install a CPU . Removing a CPU To remove a CPU: 1. Prepare the co mputer for servicing by foll owing the Predisassembly procedures on p age 68 . CAUTION: Failure to follow the pred isassembly proce dures can result in equipment da mage or data loss. 2. Remove the access pan el (see Removing the access p[...]

Installing a CPU NOTE: HP recommends that you do not swap processo rs (CPUs) from one system board to anothe r. To install a CPU: 1. Prepare the compu ter for servicing by follo wing the Predisassembly procedures o n page 68 . CAUTION : Failure to follow the predisassembly pro c edures can result in equipmen t damage or data loss. 2. Remove the acc[...]

System board This section descr ibes replacing t he system bo ard. Removing the system board To remove the system board: 1. Prepare the co mputer for servicing by foll owing the Predisassembly procedures on p age 68 . CAUTION: Failure to follow the pred isassembly proce dures can result in equipment da mage or data loss. 2. Remove the access pan el[...]

Product recycling HP encourages customers to recycle used electronic h ardware, HP orig inal print cartrid ges, and rechargeable batteries. For information abou t recycling HP components or products, see http://www.hp.com/ go/rec ycle . 124 Chapter 5 Replacin g components ENWW[...]

6 Diagnostics and troubleshooting This chapter describes the tools available for di agnosing and troubleshooting system issues, and includes these topics: Topics Calling technical s upport on pa ge 126 Locatin g ID labels on page 126 Locating warranty information on page 127 Diagnosis guidelines on page 128 Troubles hooting chec klist on page 130 H[...]

Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have the computer read ily accessible. ● Write down the computer serial numbers, product nu mbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages. ● Note any [...]

In general, the serial number labels can be fo und on the top panel or on the si de of the computer and at the rear of the computer (your co mputer may look different). Keep th is number available when contacting customer service for assistance. A product numbe r is generally locate d next to the s erial number. The COA is used for Windows-prein s [...]

Diagnosis guidelines If you encounter a probl em with the computer, monitor, or software, the followi ng sections provide a list of general suggestion s that help you isolate and fo cus on the problem before taking further action. Diagnosis at startup ● Verify that the computer a nd monitor are plugged in to a working electrical outlet. ● Remov[...]

Diagnosis during operati on ● Look for blinking LEDs on the front of the comput er. The blinking lights are error codes that will help you diag nose the problem. Refer to the Diagnostic LED and audible (beep) codes on page 152 section of this document for information on interpreting d iagnostic lights and audible codes. ● Press and hold any ke [...]

Troubleshooting checklist Before running diagnostic utilities, use the following checklist to find possible solutions for computer or software prob lems. ● Is the computer and monitor conne cted to a working e lectrical outle t? ● Is the computer powered on? ● Is the blue power light ill uminated? ● Is the monit or on? ● Is the monitor po[...]

HP troubleshooting resources and tools This section provides information on the HP He lp and Support Center, E-support, and Helpful Hints for troubleshooting. HP Support Assistant The HP Support Assis tant is a customized HP user interface th at enhances the Wind ows Vista and Win 7 Help and Support Center function s. This customized utilit y allow[...]

Troubleshooting a problem To help you troubleshoot problems with your syst em, HP provides the Business Support C enter (BSC). The BSC is a portal to an e xtensive se lection of online tools. To a ccess BSC and troubl eshoot a problem with the workstation, complete the following: 1. Visit http://www.hp.com/ go/workstationsupport . 2. Under the Busi[...]

At startup ● Verify that the workstation and moni tor are plugged into a working electrical outlet. ● Remove all diskettes, optical disks, and USB drive keys from the drives be fore powering on the workstation. ● Verify that the workstation is turned on and the blue power lig ht is on. ● If you have installed an operating syste m other than[...]

Customizing the monitor display You can manually select or ch ange the monitor model, refresh rates, screen resolution, color settings, font sizes, and power manag ement settings. To do so, right-click the desktop, then click Properties (for Windows XP) or Personalize (for Windows 7 or Windows Vista) to change disp lay settings. For more informatio[...]

Problem Cause Possible Solution Workstation powered off automatically and the Power LED flashes red 2 times (on ce every second), followed by a 2- second pause, and then two simultaneous beeps sounded. Processor thermal protection is activated. A fan might be blocked or not turning. OR The processor heatsink is not properly attached to the processo[...]

Solving diskette problems Table 6- 2 Diskette problems Problem Cause Solution Diskett e drive li ght stays on. Diskette is damaged. 1. Right-click Start , select Explore , and then select a drive. 2. Sele ct File>Pro perties>Tools . 3. Under Error-c hecking, sele ct Check Now. Diskette is incorrectly inserted. Remove and reinsert diskette. Fi[...]

Problem Cause Solution Invalid system disk is displayed. A diskette that does not contain the system files needed to star t the computer has been inserted into the drive. When drive activity stops, remove the diskette and press the Spacebar. The computer attempts to boot fr om the next device in the boot order. Diskette error has occurred. Restart [...]

Problem Cause Solution Nonsystem disk or NTLDR missing message. System is trying to start from a nonbootable diskette. Remove the diskette from the drive. System is trying to start from a damaged hard drive. 1. Insert a bootable diskette into the drive and restart the computer. 2. If the hard drive is still inaccessible and MBR Security is enabled,[...]

Problem Cause Solution The display wo rks properly during the POST but goes blank when the operating system starts. The display settings in the operating system are incompatible with your graphics card and monitor. 1. For Windows, restart your computer in VGA mode. 2. After the operating system starts, change the display settings to match those sup[...]

Problem Cause Solution Fuzzy focus; streaking, gho sting, or shadowing effects; horizon tal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat-panel monitors using an analog VGA input connection only.) Flat-panel monitor’s intern al digital conversion circuits might be unable to corre ctly interpret the outp[...]

Problem Cause Solution Noise or no sound comes out of the speakers or headphones. 1. If you are using digital spe a kers that have a stereo jack and you want the system to autoswitch to digital, use a stereo-to-mono adapter to en gage the auto sense feature, or use multimedia device properties to switch the audio signal from analog to digital. 2. I[...]

the operating system and so make it easy to isolate potential issues t hat may be operating system related versus hard ware. HP Vision Diagnostics benefits are: ● Capture complete system configurat ion information that can be shared as an HTML file, inc luding: ◦ System serial number ◦ System product number ◦ System BIOS revision ◦ Memory[...]

Use HP Vision Diagnostics to determine if all the de vices installed on the computer are recog nized by the system and functio n ing properly. Runnin g tests is optional but recommended a f ter installing or connecting a new device. You should run tests, save the test results, and pr int them so that you have printe d reports available before placi[...]

Downloading and accessing HP Vision Diagnostics Follow these steps to download the HP Vision Diagnostics utility from the HP Web site to a DVD or USB, and then use it to pe rform diagnostics on the computer : 1. Go to http://www.hp.com . 2. Select the Support & Driv ers link. 3. Select the Download driver an d software radio button. 4. Enter yo[...]

Accessing HP Vision Di agnostics on the computer The following proc edures describe how to access t he HP Vision Diag nostics utilit ies that are included in the computer software. Creating and using a bootab le USB key This section describ es how to use a U SB key to access the HP Vision Diagnostics. NOTE: Using a USB key is the mo st convenient m[...]

User interface The HP Vision Diagnostics applicatio n provides six majo r functions, ac cessible thro ugh Tabs. The se functions are: ● Survey — Your current system hardware information. ● Test — List all diagnostics available for your system. Tests are started there. ● Status — This screen shows progress and stat us of currently runnin[...]

● Miscellaneous — List any devices or data that doesn' t belong to any other Category. ● Processors - Shows system processors. ● Storage — Shows mass storage dev ice s such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ● System — Shows information about system board devi[...]

Test tab The Test tab lists all available diagnostics. The lists have been tailored according to your system configuration. Individual test may be selected or unselected. T he following T est Modes exist: ● Quick — This test selection was picked to perform quickly while covering your entire hardware. Test parameters cann ot be modified. ● Com[...]

5. Click the Start Test button to start the testing. The Status tab, whic h allows you to monitor the progress of the tests, is automa tically displayed during the testing process. When the tests are complete, the Status tab shows whether the devices passed or failed. 6. If errors are found, go to the Errors tab to display detailed information an d[...]

Status tab The Status tab shows the overall pro gress and status of the test scenario as we ll as the progress and status of each test. The col or coded status are black, blue, gre en, red, and orang e. The Status tab colors are: ● Waiting (black) — when no test is running ● Running (blue) — wh en at least one test is currently runn ing ●[...]

● The Recommended Repair will give a recommended action that shou ld be performed to resolve the failed ha rdware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Supp ort Center for assistance with a hard ware failure, please be prep ared to provide the Warr anty ID. ● The [...]

Saving and printing informat ion in HP Vision Diagnostics You can save the informa t ion displayed in the HP Vision Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not sa ve to the hard drive. The system will automatically create a n html file that has the same appear ance as the information d isplayed on the[...]

Activity Poss ible cause Recommended action Red Power LED blinks two times, once every second, followed by a two-second pause. Two beeps. CPU thermal prote ction activated by either of the following methods: ● A fan might be blocked or not turning. ● The heatsink and fan assembly is not properly attached to the CPU. CAUTION: Internal components[...]

Activi ty Possible cause Recommended action Red Power LED blinks seven times, once every second, followed by a two- second pause. Seven beeps. System board failure (ROM detected failure prior to video). 1. Clear CMOS. NOTE: Refer to the Maintenance and Service Guide for the computer model for detailed information on clearing CMOS. 2. The problem mi[...]

Table 6-8 LED color definitions LED state LED colo r Sys tem status Solid Blue System is on. Flashing Blue System is in Standby. Solid or flashing Red System has experie nced an error. (See POST error messages on page 156 .) None No light System is in Hibernate, or is off. ENWW Diagnostic codes and erro rs 155[...]

POST error messages The Power-On Self Te xt (POST) is a series of di ag nostic tests that runs auto matically when the compu ter is powered on. Audible and visual messages occur before the operating system starts if the POST encounters a problem. POST checks the following items to ensure th at the computer system is functioning proper ly: ● Keybo[...]

Screen message Probable cause Recommended ac tion 164—Memory Size Error Memory configuration is incorrect. 1. Run the Computer Setup (F10) Utility or the Windows utilities. 2. Verify that the memory modules are installe d properly. 3. If third-party memory ha s been added, test the memory configuration using HP memory. 4. Verify the memory module[...]

Screen message Probable cause Recommended action 214—DIMM Configuration Warning DIMMs are not installed corre ctly (not paired correctly). See the service label on the computer access panel for the correct memory configurations, and reseat the DIMMs accordingly. 215—DIMM Configuration Error 216—Memory Size Exceeds Maximum Supported The amount[...]

Screen message Probable cause Recommended ac tion 515—CPU Overtemp occurred Insufficient processor cooling or processor defect. 1. If necessary, add a heatsink to the processor and ensure proper operation. 2. Replace the processor. 516—Chipset fan not detected Chipset fan missing, disconnected, or defective . 1. Reseat the fan cable. 2. Reseat [...]

Screen message Probable cause Recommended action 919—Multi-Bay Riser No t Connected Multi-Bay riser mechanism is missing or is not connected. 1. Replace or reconnect the missing Multi-Bay mechanism to the system board. 2. Reseat or replace the missing mechanism cable. 920—Fatal error on QPI link X Fatal error detected on QPI link x, where x is [...]

Screen message Probable cause Recommended ac tion 1803—Processor feature set is insufficient for current system settings Processor feature set is insufficient for current system settings. The BIOS settings do not match the support provided by the processor Change the BIOS settings or upgrade the processor. 1804—A processor feature and the memor[...]

7 Configuring RAID devices This chapter describe s how to configure SATA RAID devi ces on all Z series computers and includes these topics: Topics Maximum hard drive configurations on page 162 Configuring SATA RAID devices on page 163 For additiona l information about configuring RAIDs, see htt p://www.hp.com/ support/R AID_FAQs . For information a[...]

Configuring SATA RAID devices This section describes h ow to use the Intel® Rapid Storage Manager option ROM Configurati on utility to set up and manage SATA RAID volumes. The following SATA RAID configuration s are supported on this computer: ● Up to the compu ter-specific maximum number of internal SAT A hard disk drives and eSATA drives (if y[...]

Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. 1. To enter the system BIOS setup, press F10 . 2. Use the arrow keys to hi ghlight th e desired language, and then press Enter . 3. Use the arrows to highlight Storage>Storage Options , and then press Enter . 4. Use the up or down a rrow key to highligh[...]

Creating RAID volumes To create RAID volume s, use the Intel Rapid Storage Manager option ROM Configuration utility. 1. To enter the Intel Rapid Storage Manager option ROM Configuratio n utility, press Ctr l+l when prompted. 2. If required, refer the computer Maintenance and Service Guide to make available enou gh physical drives to create the RAID[...]

8 Configuring password security and resetting CMOS This chapter describes how to configure p assword security and to rese t CMOS, and includes thes e topics: ● Preparing to configure passwords on page 166 ● Resetting the p assword jumper on page 16 7 ● Clearing and Resetting the CMO S on page 167 Preparing to configure passwords The Computer [...]

Resetting the password jumper Use the following proced ure to disable the power-on or setup pa ssword features and clear the power- on and setup passwords. WARNING! To reduce the risk of p ersonal injury from electrical shock and hot surfaces, be sure to disconnect the power co rd from the wall outlet and allow the internal system components to coo[...]

WARNING! To reduce the risk of pe rsonal injury from e lectrical shock and hot sur faces, discon nect the power cord from the wall outlet and allow the internal system com ponents to cool before touching. CAUTION: When the computer is plugged in, the power supply has voltage app lied to the system board, even when the computer is powe red off. Fail[...]

5. Select File->Apply Defaults and Exit , and then press F10 to accept. 6. Reset the comput er passwords and configuration informat ion, such as the system date and time. NOTE: This step does not clear the passwords. ENWW Clearing and Re setting the CMOS 169[...]

A Connector pins Keyboard Pin Signal 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused Mouse Pin Signal 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused RJ-45 Eth ernet Pin 10/100–MbSignal 1000–Mb signal 1 2 3 4 (+) Transmit Data (-) Transmi t Data (+) Receive Data Unused TX/RX TX/RX TX/RX TX/RX 0 0 1 2 + – + + 5 6 7 8 Unused (-) Receive D[...]

USB Pin Signal 1 2 3 4 +5 VDC - Data + Data Ground Microphone cable, 6.35 MM (1/8 inch) Pin Sign al 1 (Tip) 2 (Ring) 3 (Shield) Audio Power Ground Headphone cable, 6.35 MM (1/8 inch) Pin Sign al 1 (Tip) 2 (Ring) 3 (Shield) Audio_Left Audio_ Right Ground Audio line-in cable, 6.35 MM (1/8 inch) Pin Sign al 1 (Tip) 2 (Ring) 3 (Shield) Audio_In_Left Au[...]

SATA drive Pin Signal Pin Sign al Pin Sig nal Data C able Power Cable Power Cable S3* A- P3 3.3V power P10 Ground S4 Ground P4 Ground P11 Reserved S5** B- P5 Ground P12 Ground S6** B+ P6 Ground P13 12V power S7 Ground P7 5V power P14 12V power * S2 and S3 differential signal pair **S5 and S6 differential signal pair P15 12 V power VGA Pin Signal Pi[...]

Display port Pin Signal Pin Signal 1 ML_Lane 0(p) 11 GND 2 GND 12 ML_Lane 3(n) 3 ML_Lane 0(n) 13 GND 4 ML_Lane 1(p) 14 GND 5 GND 15 AU X CH( p) 6 ML_Lane 1(n) 16 GND 7 ML_Lane 2(p) 17 AUX C H(n) 8 GND 18 Hot Plug Detect 9 ML_Lane 2(n) 19 DP_PWR Return 10 ML_Lane 3(p) 20 DP_PWR Main power cable, P1 46 3 1 Pin Signal Color 1 GND Black 2 GND Black 3 ?[...]

PWRCMD—Power command, P2 4 PWROK Gray 5 GND Black 6 PSU_DETECT (empty) CPU power cable, P3 Pin Color Signal 1 BLK GND 2 BLK GND 3 BRN 12V CPU 4 BRN 12V CPU CAUTION: Never connect the PCIe power cable to the system board when power is on. If you do so, the system board can be damaged an d the warranty voided. Ensure that you can tell which power c[...]

Internal USB 2 2x5 Pin Si gnal 1 +5V 2 +5V 3 USB7# 4 USB8# CAUTION : Possible equipment damage. The 2x5 connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector. To prevent damage to the connectors, always connect a narrow 1x5 option cable connector to pins 1,3,5, and 7 only of the 2x5 connector (pin[...]

B System board designators This appendix describ es the system board designators for this computer. Designator Silk screen Component/Description E15 E15 Crisis recovery header/jumper E49 E49 Clear password header/jumper J9 J9 RJ/USB LAN/DUAL USB J10 J10 QUAD U SB Quad rear USB J20 J20 PCI PCI slot (white) J31 J31 PCIe x1 slot (black) J41 J41 X16PCI[...]

Designator Silk screen Component/Desc ription P160 SATAPWR1 HDD power (black) XBT1 XBT1 BAT Battery holder XMM1 - XMM4 XMM1 - XMM4 DIMM1 - DIMM4 Memory slots XU1 XU1 Primary CPU socket ENWW 177[...]

C Routine Care General cleaning safety precautions ● Never use solvents or flammable solutions t o clean the comp uter. ● Never immerse any compone n t in water or cleaning so lutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the computer be fore cleaning the keyboard, mouse, or air vents. ?[...]

● Clean under a key with a swab mo istened with isopropyl alcohol and squ eezed out. Be careful not to wipe away lu bricants necessary for proper key functions. Allow the parts to air dry before reassemb ly. ● Use tweezers to remove any fibe rs or dirt in confined are as. Cleaning the monitor ● Follow the safety precau tions presented i n the[...]

D Locating HP resources This section provide s information on the following HP resources for you r computer: Topics Product information on page 181 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels ● Linux Product support on page 182 ● Additional information ?[...]

Product information Table D -1 Product information Topic Location HP Cool Tools Most HP Microsoft Win dows computers are preloaded with additional software that is not automatically installed during first boot. Additionally, a number of valuable tools on your computer are preinstalled that may enhance system performance. To access or learn more abo[...]

Product support Table D-2 Product support Topic Location Additional information For online access to technical support information and tools, see www.hp.com/ go/bizsupp ort . Support resources include Web-based troubleshooting tools, technical knowledg e databases, driver and patch downloads, online communities, and proactive notification services.[...]

Product documentation Table D -3 Product documentation Topic Location HP user documentatio n, white papers, and third-party documentation For the latest online documentation, see http://www.hp.com/ go/bizsupport . Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proact[...]

Product diagnostics Table D-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the appropriate section of the computer Maintenance and Ser vice Guide . Audible beep and LED code definitions Refer to the appropriate section of the computer Mai[...]

Product updates Table D -5 Product updates Topic Location Software, BIOS, and driver updates See http://www.hp.com/ go/bizsupport to verify that you have the latest drivers for the computer. To locate the current computer BIOS on yo ur Microsoft Windows computer, select Start>Help and Support>Pick a Task>Use Tools to view...>Tools>My[...]

Index A Appendices Connector pins iii System board designato rs iii B BIOS Determining version 20 Updating 21 BIOS ROM 28 C Cable management 93 Computer Setup (F10) Uti lity Menu description 29 Configuring RAID devices SATA RAID 162 Connector pins Audio line-in 171 Audio line-o ut 171 CPU power cable 174 Display port 172 Ethernet 170 Headphone 171 [...]

R Red Hat Linux Setting up 16 removal and replacement drives 76 removing bezel blanks 78 Replacing compone nts Access panel 71 access panel sensor 74 access panel solenoid 76 Battery 65 cable lock 69 Component locations 66 computer spea ker 100 CPU 121 CPU heatsink 118 Disassembly order 69 Front panel I/O device 96 Memory 2 PCIe card 112 Power conn[...]