Hypercom ICE 5000 manual

ICE 5000/5500 Hardware and Installation Operators Manual Document V ersion 1.0, Revision B Date: 03-07-2000[...]

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Hypercom Corporation 2851 West Kathleen Road Phoenix, Arizona 85053 USA Corporate T elephone: 602.504.5000 Corporate Fax: 602.866.5380 Corporate Repairs Department: 602.504.5378 Corporate Web Site: www .hypercom.com Copyright 1999-2000 by Hypercom Corporation. Printed in the United States of America. All rights reserved. This publication is proprie[...]

FCC Part 15 (ICES-003) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC (ICES-003) Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generat es, uses, [...]

Industr y Cana da (IC) Notice NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means t hat the equipment meets telecommunications network protective, operational, and safety requirements described in the appropriate T erminal Equipment T echnical Requirements documents. The department does not guarantee the [...]

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Table of Contents 940184- 003 , rev. B Hypercom Corpo ration vii T able of Contents List of Figu res List of Tabl es Introd uctio n Guide Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Who Shou ld Use This Gui de . . . . [...]

Table of Contents viii ICE 5000 and 5500 Har dwar e and Installation Operators M anua l 940184-00 3, rev. B Chapter 4 Wireless POS T erminal Interface Functio n Blocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Operati on . . .[...]

List of Figures 940184- 003 , rev. B Hypercom Corpo ration ix List of Figures Chapter 1 Hard ware Info rmation Figure 1- 1. ICE 5000 and 5 500 terminal s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Figure 1- 2. Standard key board . . . . . . . . . . . . . . . . . . [...]

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List of Tables 940184- 003 , rev. B Hypercom Corporat ion xi List of T ables Chap ter 1 Ha rdware I nformat ion Table 1-1 . Terminal dime nsions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Chapter 2 Installation Procedur es Table 2-1 . Self-test and di[...]

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940184- 003 , rev. B Hypercom Corpo ration xiii Introduction The ICE 5000 and 5500 Hardw are and In stallation Ope rators Manu al is a comprehensive guide to working wit h Hypercom ® ICE 5000 and 550 0 terminals. The ICE 5000 and 550 0 te rminal s are pa rt of th e Hyp erc om I nte ractive Con sumer En vironme nt (I CE) family of touch -screen-bas[...]

Introduction xiv ICE 5000 and 5500 Har dware and Installation Opera tors M anua l 940184-00 3, rev. B Guide Conventions This section provides info rmation to help you under sta nd the procedures and conce pts presented in this guide . The following special terms a nd style conventions ar e used through out this documen t: Component names : Special [...]

Introduction 940184- 003 , rev. B Hypercom Corporation xv Series of actions : The greater- than sign (>) appear s in procedures i ndicating a series of simple, related actions using the mouse pointer . The re sulting action t ypically starts a utility or opens a dialog box. For ex ample From the T erm-M aster main menu, click Network > Defini[...]

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Chapter 17 Hardware Information This chapt er provides important infor mation to p roperly set up and te st both th e ICE 5000 a nd 5500 terminal s. T o prevent damage to the POS terminals and p ossible personal inj ury , be sure to read this document before install ing the IC E terminals. Figure 1- 1. I CE 500 0 and 550 0 t er mi nal s[...]

Chapte r 1 1-2 ICE 5000 and 5500 Har dwar e and Inst allat ion Opera tor s M anua l 940184- 00 3, rev. B General Safety Precautions This secti on describ es gener al safety pr ecautio ns that mu st be foll owed to ens ure proper installat ion and maint enance of the PO S product f amily . C AUTION Electrical Safet y: Observe all normal electrical s[...]

Hardware Inf ormation 940184- 003 , rev. B Hypercom Corporat ion 1-3 Security T a mper resi stance i s provide d through the use of intrusion detectors a nd a sec ure CPU/RAM m odule that is ho used in a sealed m etal case. P IN encrypt ion, MAC- ing, enc ryption ke y stora ge, and managemen t are per formed in a separate secure c o-processo r with[...]

Chapte r 1 1-4 ICE 5000 and 5500 Har dwar e and Inst allat ion Opera tor s M anua l 940184- 00 3, rev. B T ouch-Screen Display The ICE 5000 and 5500 termi nals are buil t around a grap hic touch -screen th at provides a high degr ee of flexibi lity and an i ntuitive us er enviro nment. Addit ional ly , the graphics s creen ca n deliver advertisi ng[...]

Hardware Inf ormation 940184- 003 , rev. B Hypercom Corporat ion 1-5 Auto Re ceipt Cutter The most t roublesome component o f any POS ter minal is the pr inter . The auto receipt cutter o n the ICE 5000 and 5 500 is de signed to elimina te the ne ed to manua lly tear the recei pt. The first rec eipt prints and cuts , then the s econd rece ipt prin [...]

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Chapter 2 Installation Procedures This section contains inportan t info rmation t hat will he lp pro perly instal l ICE 5 000 and 550 0 termina ls. Power-Up the ICE T erminals Use the fol lowing pr ocedures to power u p the ICE 50 00 or 5500 te rminals . Step-by-Ste p T o power up the ICE ter minal: 1. Connect the +24 Vdc power cable f rom the AC A[...]

Chapte r 2 2-2 ICE 5000 and 5500 Har dwar e and Inst allat ion Opera tor s M anua l 940184- 00 3, rev. B Figur e 2-2. ICE 5500 po wer sock et Connecting the T elephone Line Use the fol lowing pr ocedures to connec t a teleph one line to the ICE 50 00 or 550 0 terminals . Step-by-Ste p T o connect a telephon e line: 1. Insert th e telephone cab le s[...]

Installation Procedures 940184- 003 , rev. B Hypercom Corporat ion 2-3 3. Ensure that t he t elep hone line cable latch es are f irmly locked int o the jacks on bot h th e ICE 500 0 or 5500 termina l and wall receptacle. Fig u r e 2-3. ICE 5000 l ine p ort Fig u r e 2-4. ICE 5500 l ine p ort Line port Line port W ARNING Do not ins ert the t elephon[...]

Chapte r 2 2-4 ICE 5000 and 5500 Har dwar e and Inst allat ion Opera tor s M anua l 940184- 00 3, rev. B Self-T est and Diagnostics Following a succe ssful ke y inject ion, a do uble beep indicate s that the termi nal has a utomatica lly initiated its s elf-di agnostic routine. The softwar e and down load statu s of the ter minal is displayed durin[...]

Installation Procedures 940184- 003 , rev. B Hypercom Corporat ion 2-5 If the term inal is not loaded with softw are, the di splays s hown in the followin g table are typic al. Table 2-3. Self-t est and diagnostics when software is not loaded Descrip tion T ermina l res ponse T5KBOOT: Boot program name XXX: Boot program release T5KBOOTXX X WAIT SEL[...]

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Chapter 3 Setup Procedures This chapt er provides setup procedures for th e Hypercom IC E 5000 and 5500 terminal, inclu ding the steps necessary for ter min al configurat ion, program load, and initializat ion. Please refer to the ICE 5000 PIN Pad Loader Operators Manual when conf iguring a te rminal for Deb it Processing. Configuring the ICE T erm[...]

Chapte r 3 3-2 ICE 5000 and 5500 Har dwar e and Inst allat ion Opera tor s M anua l 940184- 00 3, rev. B 2 Type the terminal ID, then touch Enter on t he terminal display, or press Ent er on the terminal keyboard. MERCHANT PROGRA MMING INIT. TE LEPHONE NO Ï A B C D E F CANCEL C LEAR ENTER 3 Type the initialization number, then touch or press Enter[...]

Setup Procedures 940184- 003 , rev. B Hypercom Corporat ion 3-3 Program the ICE T erminal A program load is required wh en no soft ware is cur rently in the termi nal. Whe n you initia te a progra m load, the s oftware i s the only p artialy loaded. D epending o n the softwa re applo cation, a n averag e program l oad takes approxima tely 40 m inut[...]

Chapte r 3 3-4 ICE 5000 and 5500 Har dwar e and Inst allat ion Opera tor s M anua l 940184- 00 3, rev. B Initialize the ICE T erminal After the termi nal recei ves a new program load, an initia lizatio n is require d to star t the terminal operatio ns. In other cas es suc h as a ne w card type, an i nitia lizatio n is re quested t o updat e the t e[...]

Setup Procedures 940184- 003 , rev. B Hypercom Corporat ion 3-5 Loading Printer Paper Use the fol lowing pr ocedures to instal l paper in the ICE 5000 or 5500 terminal . ICE 5000 T o proper ly inst all the pr inter pa per into the termial, read the followi ng steps careful ly . Step-by-Ste p T o load the p rinter pap er in the ICE 5000: 1. Open the[...]

Chapte r 3 3-6 ICE 5000 and 5500 Har dwar e and Inst allat ion Opera tor s M anua l 940184- 00 3, rev. B 3. Place t he end of th e paper in the paper g uide. The printer the n automati cally feeds th e paper . If the prin ter does not automa tically feed the paper , proceed wit h step 4. Otherw ise, proceed to st ep 9. Figu re 3-2. ICE 50 00 prin t[...]

Setup Procedures 940184- 003 , rev. B Hypercom Corporat ion 3-7 ICE 5500 T o proper ly inst all the pr inter pa per into the termial, read the followi ng steps careful ly . Step-by-Ste p T o load the p rinter pap er in the ICE 5500: 1. Open the printer paper cover on the back of the ICE 5500 print er . Figu re 3-4. I CE 550 0 pr in te r pa per doo [...]

Chapte r 3 3-8 ICE 5000 and 5500 Har dwar e and Inst allat ion Opera tor s M anua l 940184- 00 3, rev. B Figu re 3-5. ICE 55 00 prin ter paper in stalla tion Figure 3-6. ICE 5 50 0 Prin ter pa per in stalla tion co mplete 4. At the main terminal displa y , touch T erminal Menu . 5. T ouch the arrow . The T er minal Main menu prompt appea rs. 6. T o[...]

Setup Procedures 940184- 003 , rev. B Hypercom Corporat ion 3-9 a. At the main terminal display , touch T erminal Menu . b. T ouch the arrow . The T er minal Main menu prompt appea rs. c. T ouch Set up . The Setup menu appe ars. d. T ouch Prin ter . The Print er prompt ap pears. e. T ouch On/Off . The Prin ter T oggle menu prompt app ear s. The men[...]

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Chapter 4 W ireless POS T erminal Interface This sectio n applies only fo r the ICE 5000 terminal, this does not apply to the ICE 5500 te rminal. The ICE 5 000, 900 MH z wirel ess POS t erminal in terface s ystem offers a high level of custom er conveni ence and r educes the time requi red to proces s a POS tran sact ion. Becau se custom ers see th[...]

Chapte r 4 4-2 ICE 5000 and 5500 Har dwar e and Inst allat ion Opera tor s M anua l 940184- 00 3, rev. B Instructions to the User This equip ment was te sted and found to comply wi th the limits for a class B digi tal device, pu rsuant to part 15 o f the FCC Rules . These li mits are d esigned t o provid e reasonab le protecti on agains t harmful i[...]

Wireless P OS Term inal Inte rface 940184- 003 , rev. B Hypercom Corporat ion 4-3 Basic Sy stem Figure 4-1 s hows the basic ICE configu ration. Th e terminal tr ansceiv er shoul d be less th an 100 feet from the p eripheral terminal d evice. This short rang e reduc es the pos sibility of interfe rence with o ther comm unicatio n system s using the [...]

Chapte r 4 4-4 ICE 5000 and 5500 Har dwar e and Inst allat ion Opera tor s M anua l 940184- 00 3, rev. B 4. Insert the male co nnector on t he 12-foot cable from the terminal transceiver i nto the f emale connector on the single-unit adapte r cable. 5. If the 12-foot cab le is not lo ng enough, it may be extende d up to 100 feet by usi ng any six- [...]

Wireless P OS Term inal Inte rface 940184- 003 , rev. B Hypercom Corporat ion 4-5 3. Mount the two terminal tr ansceivers, Hypercom P/ N 020123-002, to a vertical surfa c e. Pla ce them as high as possible in a n area that ha s the best visibilit y from the areas where the peripheral devices are used. Sepa rate the transceivers as far as possible f[...]

Chapte r 4 4-6 ICE 5000 and 5500 Har dwar e and Inst allat ion Opera tor s M anua l 940184- 00 3, rev. B Large-Area Cover age If the are a to be serv iced is too large fo r the ext ended bas ic cove rage, co nfigure the s ystem for large- area co verage. (S ee Figure 4-3.) Add a power s upply , Hypercom P /N 8700 03-001, to the terminal transceiv e[...]

Wireless P OS Term inal Inte rface 940184- 003 , rev. B Hypercom Corporat ion 4-7 5. Insert the male co nnector of the 12-foot cable from the termina l transceivers into the f emale connectors marked T erminal T ransceiver 1 or T erm i n al T ra ns cei ve r 2 on the t erminal transceive r interf ace. If the 12-foot cab le is not lo ng enough, it ma[...]

Chapte r 4 4-8 ICE 5000 and 5500 Har dwar e and Inst allat ion Opera tor s M anua l 940184- 00 3, rev. B Inst allati on Examples Figures 4-5 through 4-7 are in stallati on exampl es. Figure 4-5. B asic syste m exam ple[...]

Wireless P OS Term inal Inte rface 940184- 003 , rev. B Hypercom Corporat ion 4-9 Figure 4- 6. Ex ten ded bas ic exampl e[...]

Chapte r 4 4-10 ICE 5000 and 5500 Har dwar e and Installation Operators M anua l 940184-00 3, rev. B Figu re 4- 7. Lar ge area examp le[...]

Index 940184- 003 , rev. B Hypercom Corpo ration I-11 Index Numerics 24-Vollt power cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -6 A AC adaptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 power cable . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 , 4-6 Adaptor cable . . . . . . . . . . . . [...]

Index I-12 ICE 5000 and 550 0 Ha rdwar e and Installat ion Oper ators M anua l 940184-00 3, rev . B P Part 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Part 68 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv peripheral terminal device . . . . . . . . . . . . . . . . . . . [...]

W e W elcome Y o ur Comments Please f ax this page with your comments to Hypercom Corp oration at 602.504.49 90. Document Num ber: 940184-0 03, rev B 1. In one wor d, how would you describ e this guide? _ ___________ ___________ ______________ 2. How do y ou us e th i s gu i d e? I rea d it from beginning to en d. I read o nly the sectio ns that re[...]

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Document Nu mber 940184-00 3, rev B Printed in the USA[...]