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Intel 800 manual

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Table of contents for the manual

  • Page 1

    Intel® 800 Series Chipset Family Common Sy stem Configuration Issues Using the Intel® Ultra ATA Storage Driver and Intel® Chipset Softw are Installation Utility Revision 3.0 May, 2001 Shane K. System Soft ware Support Engineer Intel Custom er Support[...]

  • Page 2

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 2 Revision History Rev Comments Date 1.0 Initial Release 19 Nov 99 2.0 Added W indows* 2000 inform ation; Registry access er ror m essage 18 May 00 2.1 Added Intel® 815, Intel® 815E, and Intel® 820E Chipsets 19 Jun 00 3.0 Added W indows Me, and Inte[...]

  • Page 3

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 3 1. S COPE OF T HI S D OCUMENT ...................................................................................................................................... 5 2. H OW TO I DENTIF Y THE O PERATI NG S YSTEM V ERS ION ...........................[...]

  • Page 4

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 4 11.3.10 Symptom : ‘Old or Out-of-Date F irmware’ Error M essage Appears in Sy stem Event L og .............................37 11.3.11 Symptom : High 'CPU utilization' Reported in HD Tach* Utility.........................................[...]

  • Page 5

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 5 1. Scope of This Document This document discusses system conf igur at ion issues r elated to the use of the Int el® Chipset Soft ware I nst allation Utility f or the In t el® 810 chipset fam ily, t he Intel® 815 chipset fam ily, t he Intel® 820 c[...]

  • Page 6

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 6 • Double-click on t he System icon t hat appears in the f ollowing window : • Located on the Gener al t ab, look f or the operat ing system version, as shown below: The version codes are t r anslat ed in t he following table: W indows 98 4.10.199[...]

  • Page 7

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 7 3. How to Identify the Intel Chipset If you are unsur e which Intel chipset is locat ed in your computer, you will need to look at t he motherboar d f or the chipset m arking s. Note : Some system m anuf acturer s m ay void your warranty if you open [...]

  • Page 8

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 8 4. Intel® C hipset So ftw are Installation Utility for Intel C hipsets 4.1 Description The Int e l® Chipset Sof tware Inst allation Utility (f ormer ly ref erred t o as Intel® I NF Installation Utility) f or Intel chipset s was developed for updat[...]

  • Page 9

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 9 "YES" indicates t hat t he listed operating system version mig ht not optimally config ure the I nt e l chipset. "NO" indicat es t hat the operating system should optimally conf ig ure the I nt e l chipset . T he Intel Chipset Sof[...]

  • Page 10

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 10 The Int el Chipset Soft ware Inst allation Utility (inf inst_enu.zip or inf inst_enu.exe) is available for all W indows Operating Systems with the Plug and Play f eature. T he infinst_enu. zip file is approximately 1.3MB in size and the infinst_enu.[...]

  • Page 11

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 11 5. Troubl eshooting Aft er installing t he I ntel® Chipset Sof tware I nst allat ion Utility f or I ntel chipsets, certain symptoms may be seen depending on t he system conf igur at ion. The f ollowing sections detail each of t hese symptom s as we[...]

  • Page 12

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 12 6. Intel® Ultra A TA Storage Driver 6.1 Description The Int e l® Ult r a ATA Stor ag e Driver enables f ast Ultra AT A t ransf er s for a variet y of ATA/AT API storag e devices such as hard drives and CD-ROMs. W hen config ured properly with othe[...]

  • Page 13

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 13 8. Using the Intel® Ultra A TA Storage Driver This section applies only to users with W indows* 98 (4.10.1998), W indows 98 Second Edition (4.10.2222) , W indows Millennium Edition (Me), W indows 2000, or W indows NT* 4.0 8.1 Sy stem Requirements T[...]

  • Page 14

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 14 8.4 Obtaining and Installing the Intel® Ultra A TA Storage Driver The Int el® Ult ra ATA St or age Driver f or the I nt el 800 series chipset f amily can be downloaded from the follo wi ng Intel we b site: http://support.intel.com/support/chipsets[...]

  • Page 15

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 15 8.6 I nstal l ation Under Wi ndow s* 2000 Aft er installing t he I ntel Ultr a AT A Storag e Dr iver on W indows 2000, new hardware will be detected by W indows 2000 and y ou will be prompted to install a device driver f or an "Ult r a AT A Cha[...]

  • Page 16

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 16 8.7 Issues During Installation 8.7.1 Sy mptom: Incompatible Hardware The f ollowing error messag e occurs during inst allat ion: Resolution : This issue is resolved by installing t he Intel® Ult ra ATA St or ag e Driver on a system with one of the [...]

  • Page 17

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 17 8.8 DM A Checkbox Setting Not A vail a bl e i n Window s* 98 Aft er installing t he I ntel® Ultr a ATA Stor ag e Driver, t he DMA checkbox sett ing will no longer be available in W indows* 98 and W indows 98 Second Edition (SE). T he DMA checkbox s[...]

  • Page 18

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 18 8.9 Confi r ming the Intel Ul tr a A TA Storage Driver for Window s* 98 i s Installed To conf irm that t he Intel Ultr a ATA Stor ag e Driver f or W indows* 98 and W indows 98 Second Edition (SE) has been loaded, Device Manager / Har d Disk Controll[...]

  • Page 19

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 19 8.10 Confirmi ng Intel Ultr a A TA Storage Dri ver for Wi ndow s NT* 4.0 i s Installed To conf irm that t he Intel Ult r a AT A Storag e Dr iver for W indows NT* 4.0 has been loaded, complete the f ollowing steps: • Click on Star t Button / Set t [...]

  • Page 20

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 20 8.11 Wi ndow s NT 4.0 SCSI Adapters 'Drivers' Tab Indi cates 'Not Started' The 'Drivers' tab within the SCSI Adapter s applet in W indows NT 4.0 will indicate that the driver is 'Not Star t ed' as illustrat ed[...]

  • Page 21

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 21 8.12 Uninstalling the Intel Ultra A TA Storage Driver 8.13 Window s* 98 and Window s 98 Second Edit i on (SE) To uninstall t he I ntel Ultr a AT A Storag e Dr iver from your system, complet e t he f ollowing steps: • Click on Star t Button / Set t[...]

  • Page 22

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 22 9. Intel® Ultra A TA Companion 9.1 Description The Int el® Ult ra ATA Com panion is a W in32 application which works in tandem with the I ntel Ultra AT A St orage Driver t o provide detailed, usef ul infor m at ion about the stor ag e subsystem. T[...]

  • Page 23

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 23 Aft er clicking on Com panion, the f ollowing window will appear: Note : T he ' Devices' and 'Parameters' listing in your system can dif fer f rom t he following illustration. Note : For a com plete list of descriptions f or the [...]

  • Page 24

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 24 9.3 Primary Channel M aster Device Aft er click ing on the ' Pr im ar y Channel' Master device, the ' Parameter s' window w ill ref lect infor m at ion about the Primar y M aster device that is curr ently installed in your system[...]

  • Page 25

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 25 9.5 Changi ng Tr ansfer M ode Li mit Parameter s The Int el® Ult ra ATA Com panion allows you to modif y the Transf er Mode Limit f or each IDE and ATAPI device installed in your system. T he wrench icon denotes the paramet er than can be modif ied[...]

  • Page 26

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 26 9.6 Independent Configuration of Different Devices on the Same Cable The Int el Ultra AT A Dr iver allows diff er ent IDE or AT API devices that have dif fer ent maximum transf er rates t o be independent ly configur ed even when both devices are lo[...]

  • Page 27

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 27 Click on the dr op- down arrow located next to ' Par am et er Dat a' to be g iven a choice of t r ansfer modes that you can select f rom f or this specif ic device. The above illustration has t he Master device on the Primary Channel selec[...]

  • Page 28

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 28 The f ollowing illustration shows an example of chang ing the Master device on the Primary Channel fr om t he default set t ing of a UDMA-4 tr ansf er mode t o a UDMA-2 transfer mode:[...]

  • Page 29

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 29 9.7 Theoretical Transfer Rates A ssociated w ith Transfer M odes The table below lists dif fer ent transf er modes t hat certain I DE and ATAPI (ie. har d dr ive, CD- ROM) devices support along with the theor et ical t ransfer rate. Please r ef er t[...]

  • Page 30

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 30 Aft er a t ransfer mode has been selected, t he wrench icon will blink indicating t hat a change has occurred. O nce you are satisf ied with the selected transf er mode f or each device in your system, arrow up and click on ' File' (locate[...]

  • Page 31

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 31 9.8 Gener ate and Vi ew a Report using the I ntel Ul tr a A TA Companion The Int el Ult ra ATA Com panion allows you to gener at e and view a report. Everything that appears f or each device in your system (except f or the Serial #'s) , can be [...]

  • Page 32

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 32[...]

  • Page 33

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 33[...]

  • Page 34

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 34 10. Ultra A TA / 66 and Ultra ATA /100 10.1 Description Ultra AT A/ 66 is a newer tr ansfer pr ot ocol t echnology with a theoretical tr ansf er r at e of 66 MB/s. Ultra AT A/ 66 is also ref er red to as Ultr a DMA/66, Fast ATA- 2, and UDMA-4 by som[...]

  • Page 35

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 35 Important Not e for Removable / Mobil e I DE Rack Users : I f you have an Ultra AT A/ 66 or Ultra AT A/ 100 IDE device that uses a remo vable/m obile I DE r ack , verif y that t he short IDE cable inside the tray is 40 pin, 80- conduct or . If the I[...]

  • Page 36

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 36 11.3.3 Sy mptom: Sy stem Will Not Boot w ith 40 Pin, 80-Conductor IDE Cable Installed If your system does not boot with a 40 pin, 80- conduct or I DE cable installed, verify that your system meets ALL t he Ult r a ATA/66 or Ult r a AT A/100 req uire[...]

  • Page 37

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 37 11.3.7 Sy mptom: Corrupted Files when Using Norton* Speed Disk* Some customer s have repor t ed issues using the I nt el Ult ra ATA St or ag e Driver with Norton* Speed Disk.* T he main issue report ed has been cor r upt ed files. W e are investig a[...]

  • Page 38

    Intel Customer Support Common System Configuration Issues using Intel® Ultra ATA Storage Driv er 38 The HD Tach ut ility (version 2.61) measur es how much the pr ocessor is utilized during a t imed disk Input/Output (I/O) transfer loop by comparing how many loops of an integer math routine are run when the I/O transfer is taking place versus how m[...]