Intel SE7500CW2 manual

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Table of contents for the manual

  • Page 1

    SE7500CW2 Troubleshooting Guide - 1 - 08 / 21 / 02 Intel® Server Board SE7500CW2 Troubleshooting Guide A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies/Products Revision 1.2 August 20, 2002[...]

  • Page 2

    SE7500CW2 Troubleshooting Guide - 2 - 08 / 21 / 02 Disclaimer THE INFORMATION IN THIS DOCUMENT IS PROV IDED "AS IS" WITH NO WARRANTIES WHATSOEVER, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY WARRANTY OTHERWISE ARISING OUT OF ANY PROPOSAL, SPECIFICATION, OR SAMPLE. Information in this document is p[...]

  • Page 3

    SE7500CW2 Troubleshooting Guide - 3 - 08 / 21 / 02 Table of Contents Intel® Server Board SE7500CW2 Troubleshooting .................................................. 4 Boot Issues ............................................................................................................. 5 1) My server will not power on. .........................[...]

  • Page 4

    SE7500CW2 Troubleshooting Guide - 4 - 08 / 21 / 02 Intel® Server Board SE7500CW2 Troubleshooting Welcome to the Server Board SE75 00CW2. In the unlikely event you do encounter issues, this guide will help you troubleshoot & identify possible problem areas. If you are unable to resolve a problem using this guide, please follow these steps: 1) V[...]

  • Page 5

    SE7500CW2 Troubleshooting Guide - 5 - 08 / 21 / 02 Boot Issues 1) My server will not power on. Check for the following possibilities: • The SE7500CW2 server board requires an ATX +12V power supply. A momentary switch should be used for the power on/off switch and the sleep/resume switch. The power supply chosen must meet the ATX 2.01 or later spe[...]

  • Page 6

    SE7500CW2 Troubleshooting Guide - 6 - 08 / 21 / 02 • If the server will still not boot, please fill in the issue report form at the end of this document & contact your Intel customer support r epresentative. 2) My hard disk drive (HDD) lights went on, I heard the drives spin up, and my floppy drive light turned on, but I’m not seeing video.[...]

  • Page 7

    SE7500CW2 Troubleshooting Guide - 7 - 08 / 21 / 02 cause false signals to be transmitted commanding the system to boot. Before removing the cover to your chassis, you should always • Turn off the server via the power switch on the front panel. • Unplug the AC cord from the server. 4) Some of my hard drives show up during POST and some don’t. [...]

  • Page 8

    SE7500CW2 Troubleshooting Guide - 8 - 08 / 21 / 02 Other Questions General Questions 1) Is it possible to enable hyper - threading under Red Hat Linux 7.2 on the SE7500CW2 server board? In order to enable hyper - threading using Intel® Xeon ™ processor s under Red Hat Linux 7.2 it is necessary to download and recompile the 7.2 base kernel with t[...]

  • Page 9

    SE7500CW2 Troubleshooting Guide - 9 - 08 / 21 / 02 6) How do I get Microsoft* Windows NT 4.0 to install? System Requirements • SE7500CW2 Baseboard PBA number A87967 - 501 or later • SE7500CW2 BIOS version 1.12 or later • SE7500CW2 System Resource CD release A86335 - 004 or later • Promise FastTrack100 ™ Controller driver version 2.00.0140[...]

  • Page 10

    SE7500CW2 Troubleshooting Guide - 10 - 08 / 21 / 02 10. Press <E NTER> again to continue with the installation and follow the on - screen instructions 11. When prompted, remove the “Windows* NT 4.0 Server ” CD and “Promise FastTrack100 ™ Controller” diskette from the system Note: The system will reboot twice before resuming t he Win[...]

  • Page 11

    SE7500CW2 Troubleshooting Guide - 11 - 08 / 21 / 02 Onboard Network Interface Card (Intel 8 2550PM NIC) Driver Installation 1. Hold down the Shift key to disable the Autorun feature temporarily and insert the “Windows* NT 4.0 Server Server” CD into the CD - ROM drive 2. Click <Start> à <Settings> à <Control Panel> 3. Double [...]

  • Page 12

    SE7500CW2 Troubleshooting Guide - 12 - 08 / 21 / 02 wi th following steps, • copy linux - 2.4.19.tar.gz to /usr/src/ • run 'tar - xzf linux - 2.4.19' to extract the kernel source • copy patch file to new kernel source directory /usr/src/linux - 2.4.19 • cd /usr/src/linux - 2.4.19 • gzip - dc patch - 2.4.19 - ac4.gz | patch - p1 [...]

  • Page 13

    SE7500CW2 Troubleshooting Guide - 13 - 08 / 21 / 02 reliability: http://support.intel.com/support/motherboards/server/SE7500CW2 Jumpers and BIOS Setup Options 1) How should the jumpers be set on Intel Server Board SE7500CW2 ? For normal operation, the jumpers are set correctly from the factory. Refer to the Technical Product Specification for more [...]

  • Page 14

    SE7500CW2 Troubleshooting Guide - 14 - 08 / 21 / 02 If you must contact customer support, please fill out the following support form and have it ready. Intel® Server Board SE7500CW2 I ssue Report Form Please Complete All That Apply Company Name: Date Submitted: Contact: Email Address: Telephone #: Priority: 1 - Hot, 2 - Critical, 3 - High, 4 - Low[...]

  • Page 15

    SE7500CW2 Troubleshooting Guide - 15 - 08 / 21 / 02 Problem Description Complete details of the problem setup, problem description, erro r messages, recreation steps, troubleshooting steps completed, etc. System Configuration Information Hardware Main Board Part Number (PBA#/AA#): System BIOS Version: SCSI Backplane (PBA#): Processors Installed (Qu[...]

  • Page 16

    SE7500CW2 Troubleshooting Guide - 16 - 08 / 21 / 02 Service or Support Pack: Kernel Version (if using Unix/Linux) Utilities Intel LanDesk® Client Manager version: SC5200 Ba se Hot - Swap Backplane Firmware PCI Adapters PCI Slot Manufacturer/Model number: Driver version: Is this adapter on the tested hardware list? 1 2 3 4 5 6 Onboard Devices Devic[...]

  • Page 17

    SE7500CW2 Troubleshooting Guide - 17 - 08 / 21 / 02 Peripherals: Manufacturer/Model number Quantity Comments: Hard Drives SCSI or ATA? Tape Drives Internal or external? CDROM Internal or USB? CDRW Internal or USB? DVDROM Internal or USB? Keyboard USB or PS/2? Mouse USB or PS/2? Other:[...]