Intel Server Board S5000PAL manual

Intel ® Server Board S5000PAL User’s Guide A Guide for T echnicall y Qua lified Assemblers of Intel® Identifi ed Subass emblies/ Products Intel Order Number D31968-003[...]

ii Intel ® Server Board S5000PAL User’s Guide Disclaimer Information in this document is provid ed in connection wi th Intel® p roducts. No licens e, express or implied, by estoppel or otherwise, to any intellectual property righ ts is granted by this document. Exce pt as provided in Intel's Terms and Conditions of Sale for such products, [...]

Safety Information Important Safety Instructions Read all caution and safety statements in th is documen t before performing any of the instructions. See also Intel Server Boards an d Server Chassis Safety Information on the Intel ® Server Deployment T oolkit 2.0 CD an d/or at http://support.intel.com/support/ motherboards/server/sb/cs-010770.htm [...]

iv Intel ® Server Board S5000PAL User’s Guide 重要安全指导 在执行任何指令之前， 请阅读本文档中的 所有注意事项及安全声明 。 和/或 http://su pport.inte l.com/support /motherbo ards/serv er/sb/CS-01 0770.htm 上的 Intel Server Boards and Serv er Chassis Safe ty Information（《Inte l 服务器主板与服务?[...]

Intel ® Server Board S5000PAL User’s Guide v Warnings Heed safety instructions: Before working with yo ur se rver product, whether yo u are using this gui de or any other resource as a re ference, pay close attention t o the safety instructions. Y ou must adhere to the assembly instructions in this guide to ensure and maintain compliance with ex[...]

vi Intel ® Server Board S5000PAL User’s Guide[...]

Preface About this Manual Thank you for purchasing and using the Intel ® Server Board S5000P AL. This manual is written for system technici ans who are responsible for troubleshooting, upgrading, and repairing th is server board. T his document provides a brief overview of the features of the board/chassis, a list of accessories or other compone n[...]

viii Intel ® Server Board S5000PAL User’s Guide Product Accessories This server board is compatib le with the following Intel ® Server Chassis: • Intel ® Server Chassis SR1500 • Intel ® Server Chassis SR1550 • Intel ® Server Chassis SR2500 Y ou may need or want to purchase one or mo re of the following accessory items for your server: [...]

Intel ® Server Board S5000PAL User’s Guide ix See also the Intel ® Server Deployment T o olkit 2.0 CD that came with your server board. Accessories or other Intel server prod ucts Spares and Configuration Guide Hardware (peripheral boards, adapter cards) and operating systems that have been tested with this product Tested HardwareOperati ng Sys[...]

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Intel ® Server Board S5000PAL User’s Guide xi Contents Safety Information ......... ................................. ................................................. .......... iii Important Safety Instructions ................................................................ ................................ i ii Wichtige Sicherheitshinweise ..[...]

xii Intel ® Server Board S5000PAL User’s Guide Before You Begin .................................................... .......................................... ................ .. 21 Tools and Supplies Neede d ...................................................................... .................. 21 Installing and Removing Memory .............[...]

Intel ® Server Board S5000PAL User’s Guide xiii System Boots when Installing PCI Card ............................ .......................................... 48 Problems with Newly Installed Application Software ................................................... 48 Problems with Application Software that Ran Correctly Earlier ..................[...]

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Intel ® Server Board S5000PAL User’s Guide xv List of Tables Table 1. Additional Information and Software ............................................................... .......... viii Table 2. Server Board Features ........................................................................ ....................... 2 Table 3. NIC LED Descriptions .[...]

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Intel ® Server Board S5000PAL User’s Guide xvii List of Figures Figure 1. Intel ® Server Bo ard S5000PAL .................................................................................. 1 Figure 2. Server Board Connector and Component L ocations ................................................. 4 Figure 3. BIOS Select Jumper..................[...]

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2 Server Board Features This chapter briefly describes th e main featu res of the Inte l ® Server Board S5000P AL. This chapter provides a photograph of the prod uct, a list of the server board features, and diagrams sh owing the locat ion of important components and connectio ns on the se rver board. Figure 1. Intel ® Server Board S5000PAL[...]

2 Intel ® Server Board S5000PAL User’s Guide Ta b l e 2 summarizes the features of the server board. Table 2. Server Board Features Feature Descript ion Processor Support for up to two Dual-Core In tel ® Xeon ® processors 5000 or 5100 sequence with a 677-, 1066-, or 1333-MHz front side bus. Up to two Quad-Core Intel ® Xeon ® processors 5300 [...]

Intel ® Server Board S5000PAL User’s Guide 3 Connector and Component Locations Server Manageme nt Intel ® System Management Softwa re Table 2. Server Board Features Feature Description TP02071 M N O L J K V U S T R W Q P PP MM LL KK II HH GG FF EE DD CC BB AA Z Y X B A E D F H G C I NN OO QQ JJ[...]

4 Intel ® Server Board S5000PAL User’s Guide Figure 2. Server Board Connector and Component L ocations A. BIOS Bank Select Jumper B. Intel ® 6321ESB IO Controller Hub C. I/O Expansion Module Connector D. POST Code Diagnostic LEDs E. Intel ® Adaptive Slot - Fu ll Height F. PCI Express* Riser Slot - Low Profile G. System Identification LED - Blu[...]

Intel ® Server Board S5000PAL User’s Guide 5 Configuration Jumpers Figure 3. BIOS Select Jumper Jumper Name Jumper Purpose BIOS Select If pins 1-2 are jumpered, the BIOS in the lower bank will be se lected on the next reset. These pins should be jumpered on 2-3 for normal operation. TP02087 3 BIOS Select 1-2: Force Lower Bank 2-3: Normal Operati[...]

6 Intel ® Server Board S5000PAL User’s Guide Figure 4. Recovery Jumpers Jumper Name Jumper Purpose CMOS Clear If pins 2-3 are jumpered, the CMOS settings will be cleared on the next reset. These pins should be jump ered on 1-2 for normal operation. Password Clear If pins 2-3 are jumpered, administrato r and user passwords will be cleared on the [...]

Intel ® Server Board S5000PAL User’s Guide 7 Intel ® Light Guided Diagnostics The server board contains diagnostic LEDs to help you identi fy failed and failing components, and to help you identify the serv er from among several servers. Except for the ID LED, the status LED, and the 5V standb y LED, the LEDs tu rn on (amber) only if a failure [...]

8 Intel ® Server Board S5000PAL User’s Guide Back Panel Connectors Figure 6. Back Panel Co nnectors A. Mouse B. Keyboard C. Serial Port B D. NIC 1 (10/100/100 0 Mb) E. NIC 2 (10/100/1000 Mb) F. Video G. USB Port 6 H. USB Port 5 TP02081 A F C D E G H B[...]

Intel ® Server Board S5000PAL User’s Guide 9 The NIC LEDs at the right and left of eac h NIC provide the following information. RAID Support The Intel ® Server Board S5000P AL provides an embedded SA T A controller that supports both 1.5 and 3.0 Gbps data transfer rates. The BIOS Setup utility provides multiple driv e configuration opt ions on [...]

10 Intel ® Server Board S5000PAL User’s Guide Hardware Requirements T o avoid integration dif ficulties and possible board damage, your system must meet the requirements outlined below . For a list of qualified components, see the links under "Additional Informa tion and Software." Processor Support for one or two Dua l-Core Intel ® X[...]

Intel ® Server Board S5000PAL User’s Guide 11 Memory The server board provides eight DIMM socket s across two branches, and each branch has two channels. Channel A consists of slots A1 and A2; chann el B consists of sl ots B1 and B2; channel C consists of slots C1 and C2; and channel D consists of slots D1 and D2. Figure 7. DIMM Configuration Di[...]

12 Intel ® Server Board S5000PAL User’s Guide Figure 8. Four DIMM Configuration Example In non-mirrored mode, all DIMMs with the same slot number within a given branch must match (size, technology , manufacturer). It is not req uired to match DIMMs between diff erent slot numbers. DIMMs must meet the following requirements: • Use only Fully Bu[...]

Intel ® Server Board S5000PAL User’s Guide 13 Memory mirroring and memory sparing are mutu ally exclusive. Only one can be active at a time. See the Intel ® Server Board S5000P AL/S5000XAL T echnical Pr oduct Specification for additional information rega rding the memory sub-system. Power Supply A minimum of 550 W atts is required . Y our suppl[...]

14 Intel ® Server Board S5000PAL User’s Guide Intel ® Local Control Panel The Intel ® Local Control Panel provides enhanc ed system control by utilizing a LCD display , which provides additional controls and indicators beyond the standard control panel.[...]

3 Server Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options, which is used to change server configuration defau lts. Y ou can run BIOS Se tup with or without an operating sys tem being present. See “Additional Information and Software” for a link to the Intel ® 5000 Series Chipsets Server Board Family [...]

16 Intel ® Server Board S5000PAL User’s Guide “Setup Menu Key Use” describes the keyboard commands you can use in the BIOS Setup menus. Table 4. Setup Menu Key Use Key to Press Description <F1> Pressing <F1> on any menu invo kes the general help window. Left and rig ht arrows The left and right arrow keys a re used to move betwee[...]

Intel ® Server Board S5000PAL User’s Guide 17 Upgrading the BIOS The upgrade utility allows you to upgrade the BIOS in fl ash me mory . The code and data in the upgrade file in clude the following: • On-board system BIOS, in cluding the recovery code , BIOS Setup Utility , and strings. • On-board video BIOS, and o ther option ROMs for device[...]

18 Intel ® Server Board S5000PAL User’s Guide Obtaining the Upgrade Download the BIOS image fi le to a temporary folder on your hard drive. See “Additional Information and Software” for a link to the update soft ware. Note: Review the instructions and r elease notes that ar e pr ovided in the r eadme file distributed with the BIOS image file[...]

Intel ® Server Board S5000PAL User’s Guide 19 Figure 9. Clear Password Jumper 4. W ait five seco nds. 5. Return the Password Clear jumper to the Password Clear Protec t position, covering pins 1 and 2. 6. Close the server chassis. 7. Reconnect the AC power and power up the server . 8. The password is now c leared and can be reset by going into B[...]

20 Intel ® Server Board S5000PAL User’s Guide Figure 10. Clear CMOS Ju mper 4. W ait five seconds. 5. Return the CMOS Clear jumper to the CMOS Clear by BMC location, covering pins 1 and 2. 6. Close the server chassis . 7. Re connect the AC power and power up the system. 8. The CMOS is now cleare d and ca n be reset by going into the BIO S setup.[...]

4 Hardware Installations and Upgrades Before You Begin Before working with your server product, pay close attention to the “Safety Information” at the beginning of this manual. Tools and Supplies Needed • Phillips* (cross head) screwdriver (#1 bit and #2 bit) • Needle nosed pliers • Antistatic wrist strap and co nductive foam pad (recomme[...]

22 “Intel ® Server Board S5000PAL User’s Guide” Figure 11. Installing t he Memory 6. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position. 7. Holding the DIMM by the edges, re move it from its anti-static package. 8. Position the DIMM above the socket. Alig n the notch on the bottom edge of the DIMM[...]

“Intel ® Server Board S5000PAL User’s Guide” 23 1 1. Replace the server's cover and reco nnect the AC power cord. See the documentation that came with your server chassis for in structions on installing the server's cover . Removing DIMMs T o remove a DIMM, follow these steps: 1. Observe the safety and ESD precautions in “Safety [...]

24 “Intel ® Server Board S5000PAL User’s Guide” Installing the Processor T o install a processor , follow these instructions: 1. Observe the safety and ESD prec autions in “Safety Information” . 2. Turn of f all periph eral devices connec ted to the server . T urn off the server . 3. Disconnect the AC power cord from the server . 4. Re m[...]

“Intel ® Server Board S5000PAL User’s Guide” 25 7. Line up the alignment marks on the processor and the socke t, and insert the processor into the socket. Note: Make sur e the alignment triang le mark and the alignment tria ngle cutout align corr ectly . 8. Remove the protective socket cover (see Figure 14 ). Note: Retain the pr otective soc[...]

26 “Intel ® Server Board S5000PAL User’s Guide” Installing the Heat Sink(s) The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heat sink so you do not damage the TIM. 1. Set the heat sink over the processor, linin g up the four captive screws with the four posts surrounding the pro[...]

“Intel ® Server Board S5000PAL User’s Guide” 27 Removing a Processor 1. Observe the safety and ESD precautions in “Safety Information” . 2. T urn off all peripheral devices connected to the server . T urn off the server . 3. Remove the AC power cord from the server . 4. Remove the server's cover . See the documentation that came wit[...]

28 “Intel ® Server Board S5000PAL User’s Guide” Replacing the Backup Battery The lithium batte ry on the server board pow ers the R TC for up to 10 years in the absence of power . When the battery st arts to weaken, it loses voltage , and the server settings stored in CMOS RAM in the R TC (for example, the date and time) may be wrong. Contac[...]

“Intel ® Server Board S5000PAL User’s Guide” 29 1. Observe the safety and ESD precautions in “Safety Information” . 2. T urn off all peripheral devices connected to the server . T urn off the server . 3. Disconnect the AC powe r cord from the server . 4. Remove the server's cover and locate the battery . See the documentation that c[...]

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Appendix A: Getting Help World Wide Web http://support.intel.com/suppor t/motherboards/server/S5000P AL . Telephone All calls are billed per incident, levied in local currency at the ap plicable credit card exchange rate plus applicable taxes. (Intel reserves the right to change the pricing for telephone support at any time without notice). Before [...]

32 Intel ® Server Board S5000PAL User’s Guide In Asia-Pacific Region Australia .... 1800 649931 Cambodia .. 63 2 636 9797 (via Philippin es) China ......... 800 820 1 100 (toll-free) ................... . 8 621 33104691 (not toll-free) Hong Kong 852 2 844 4456 India ........... 0006517 2 68303634 (manual toll-free. Y ou need an IDD-equipped tele[...]

Intel ® Server Board S5000PAL User’s Guide 33 Colombia ... Contact A T&T USA at 01 800 91 1 0010. Once connected , dial 800 843 4 481 Costa Rica . Contact A T&T USA at 0 800 0 1 14 1 14. Once connected, dial 800 843 4481 Ecuador (Andimate) .... Contact A T&T USA at 1 999 1 19. Once connected, dial 800 843 4 481 (Pacifictel) ..... Con[...]

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Appendix B: Regulatory and Compliance Information Product Regulatory Compliance Product Safety Compliance The Intel ® Server Board S5000P AL complies with the following safe ty requirements: • UL60950 - CSA 60950 (USA / Canada) • EN60950 (Eur op e) • IEC60950 (In ternational) • CB Certificate & Report, IEC609 50 (repo rt to include all[...]

36 Intel ® Server Board S5000PAL User’s Guide • GOST R 50628-95 Immunit y -Listed on one System Licen se (Russia) • Belarus License - Listed on one System License (Belarus) • RRL MIC Notice No. 1997-41 (EMC) & 1997-42 (EMI) (Korea) Certifications / Registrations / Declarations • UL Certification (US/Canada) • CE Declaration of Conf[...]

Intel ® Server Board S5000PAL User’s Guide 37 Electromagnetic Compatibility Notices FCC (USA) This device complies with Part 15 of the FCC Rules. Operatio n is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, incl ud ing interference that m a y[...]

38 Intel ® Server Board S5000PAL User’s Guide • Increase the separation between the equipment and the receiver . • Connect the equipment to an outlet on a ci rcuit other than the one to which the receiver is connected. • Consult the dealer or an experienced radio /TV technician for help. Any changes or modifications not expressly ap proved[...]

Intel ® Server Board S5000PAL User’s Guide 39 Korean Compliance (RRL) English translation of the notice above: 1. T ype of Equipment (Model Name): On License and Product 2. Certification No.: On RRL certificat e. Obtain certificate from local Intel representative 3. Name of Certification Recipient: Intel Corporation 4. Date of Manufacturer: Refe[...]

40 Intel ® Server Board S5000PAL User’s Guide Restriction of Hazardous Substances (RoHS) Compliance Intel has a system in place to restrict the us e of banned substances in accordance with the European Directive 2002/95/EC. Compliance is based on declaration that materials banned in the RoHS Directiv e are either (1) below all ap plicable substa[...]

Appendix C: Troubleshooting This chapter helps you identify and solve problems that mi ght occur while you are using the system. For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the Baseboard Ma nagement Controller (BMC), and the hot- swap controller (HSC). See “Additional Inform[...]

42 Intel ® Server Board S5000PAL User’s Guide Problems following Initial System Installation Problems that occur at initial system startup are usually ca used by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specifi c software application, see “Problems with[...]

Intel ® Server Board S5000PAL User’s Guide 43 Hardware Diagnostic Testing This section provides a more detailed approach to identifying a hardware problem and locating its sourc e. Caution: T urn off devices be for e disconnecting cables : Befor e disconnecting any periph eral ca bles fr om the system, turn off the system and any external periph[...]

44 Intel ® Server Board S5000PAL User’s Guide Specific Problems and Corrective Actions This section provides possible solu tions for these specific problems: • Power light does not light. • No characters appear on screen. • Characters on the screen appear distorted or incorrect. • System cooling fans do not rotate. • Diskette drive act[...]

Intel ® Server Board S5000PAL User’s Guide 45 No Characters Appear on Screen Check the following: • Is the keyboard functioni ng? T est it by turning the "Num Lock" function on and of f to make sure the Num Lock light is funct ioning. • Is the video monitor plu gged in and turned on? If you are using a switch box, is it switched to[...]

46 Intel ® Server Board S5000PAL User’s Guide • Does this video monitor work correctly if plugged into a dif ferent system? System Cooling Fans Do Not Rotate Properly If the system cooling fans are not operating properly , it is an indication of possible system component failure. Check the following: • Is the power-on light lit? If not, see [...]

Intel ® Server Board S5000PAL User’s Guide 47 Cannot Connect to a Server • Make sure the network cable is securely a ttached to the correct connector at the system back panel. • T ry a dif ferent network cable. • Make sure you are using the correct and the current drivers. See “Additional Information and Software” for a link to the cur[...]

48 Intel ® Server Board S5000PAL User’s Guide • The network driver file s may be corrupt or deleted. Delete and then reinstall the drivers. • Run diagnostics. System Boots when Installing PCI Card System Management features require full-tim e "sta ndby" power . This means some parts of the system have power go ing to them when ever[...]

Intel ® Server Board S5000PAL User’s Guide 49 • If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect ), a m arginal power supply , or other random co mponent failures. • If you suspect that a transient voltage spik e, power outage, or brownout migh t ha ve occurred, reload the sof[...]

50 Intel ® Server Board S5000PAL User’s Guide LED Information The Intel ® Server Board S5000P AL includes LEDs th at can aid in troubleshooting your system. A table of these LEDs with a d escription of their use is listed below . BIOS POST Beep Codes The table below lists the POST error beep code s. Prior to syst em video initialization, the BI[...]

Intel ® Server Board S5000PAL User’s Guide 51 In addition to the beep codes above, additio nal beep codes are provided if an Intel ® Remote Management Module is installed. The Intel ® Remote Management Module provides the following ad ditional beep codes. Table 9. Error Beep Codes Gen erated by Intel ® Remote Manage ment Module Number of Beep[...]

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Appendix D: LED Decoder During the system boot process, BIOS execu tes a number of platform configuration processes, each of which is assigned a specific hex POST code number . As each configuration routine is star ted, BIOS will display the gi ven POST code to the POST Code Diagnostic LEDs found on the back ed ge of the server board. T o assist in[...]

54 Intel ® Server Board S5000PAL User’s Guide Figure 17. Diagnostic LED Placement Diagram LSB MSB Back edge of server board USB Po rt USB P ort Diagnostic LEDs Table 11. Diagnostic LED POST Code Decoder Checkpoint Diagnostic LED Deco der Description G=Green, R=Red, A=Amber MSB LSB Host Processor 0x10h OFF OFF OFF R Power-on initialization of the[...]

Intel ® Server Board S5000PAL User’s Guide 55 PCI Bus 0x50h OFF R OFF R Enumerating PCI busses 0x51h OFF R OFF A Allocating resources to PCI busses 0x52h OFF R G R Hot Plug PCI controller initiali zation 0x53h OFF R G A Reserved for PCI bus 0x54h OFF A OFF R Reserved fo r PCI bus 0x55h OFF A OFF A Reserved fo r PCI bus 0x56h OFF A G R Reserved f[...]

56 Intel ® Server Board S5000PAL User’s Guide 0x93h R OFF G A Enabling the keybo ard 0x94h R G OFF R Clearing keyboard input buffer 0x95h R G OFF A In structing keyboard controller to run Self Test (PS2 only) Mouse (PS2 or USB) 0x98h A OFF OFF R Resetting the mouse 0x99h A OFF OFF A Detecting the mouse 0x9Ah A OFF G R Detecting the presence of m[...]

Intel ® Server Board S5000PAL User’s Guide 57 0XDA A R G R Trying boot devi ce selection 0xDB A R G A Trying boot device selection 0xDC A A OFF R Trying boot devi ce selection 0xDE A A G R Trying boot device selection 0xDF A A G A Trying boot devi ce selection Pre-EFI Initializat ion (PEI) Core 0xE0h R R R OFF Starte d dispatching early initiali[...]

58 Intel ® Server Board S5000PAL User’s Guide 0xFAh A R A R Operating system ha s requested the system to reset (ResetSystem () has been called) Pre-EFI Initia lization Module (PEI M) / Recovery 0x30h OFF OFF R R Crisis recovery has been initiated because of a user request 0x31h OFF OFF R A Crisis recovery has been initiated by software (corrupt[...]

Appendix E: Intel ® Server Issue Report Form Note: An on-line / automatic submission version of this form is available at http:// support.intel.com/support/motherboar ds/s erver/S5000P AL/. For the fastest service, please submit your form via the Internet. Date Submitted: ______ ______________ ________________________ ___________ Company Name: ___[...]

60 Intel ® Server Board S5000PAL User’s Guide DIMM Configuration DIMM A1 MB and V endor / part number: ______________ ___________ _________ DIMM A2 MB and V endor / part number: ______________ ___________ _________ DIMM B1 MB and V endor / part number: ________________ ______________ ____ DIMM B2 MB and V endor / part number: ________________ __[...]

Intel ® Server Board S5000PAL User’s Guide 61 Hard Drive Information Management Information On-Board Platform Instrumentatio n only ______________________ _____________ Intel ® System Management Software _____ ___________ ______________ ________ Control Panel Information S tandard Control Panel ________________ ___________ ______________ ______[...]

62 Intel ® Server Board S5000PAL User’s Guide Complete Problem Description In the space below , provide a complete description of the steps used to reproduce the problem or a comp lete description of w here the problem can be found. Please also include any details on troubleshooting already done. __________ ___________ _________ ___________ ____[...]