Inter-Tel 8690 manual

Model 8690 User Guide Inter -T el Pr otocol Mode ®[...]

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Notice This Inter-T el ® user guide is released by Inter-T e l , Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8 690 endpoint. The contents of this user guide, which reflect curre nt Inter-T el standards, are subject to revision or change witho ut notice. Some features or applications men tioned may require a [...]

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iii ©Inter-T el, Inc. April 2005 printed in US CONTENTS P AGE T able of Contents FINDING Y OUR W AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About[...]

iv CONTENTS P AGE Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

1 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY Finding Y our Way SECTION CONTENTS P AGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Endpoint . . . . . . . . . . . . . [...]

2 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY W ELCOME Y our new Model 8690 endpoint provides access to several features, each of which is described in this guide . The Inter-T el multi-protoco l endpoints su pport two different modes of netw ork protocols, and can o perat e in either I nter-T el Protocol (ITP) mo de or Session[...]

3 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY A BOUT Y OUR E NDPOINT Y our Model 8690 is a desktop end point that uses the technolo gy available with a Per- sonal Data Assistant (PDA). The operating system on the endpoint is a customized version of Microsoft ® Windows ® CE .NET 4.2. The Model 8690 has a Liquid Cr ystal Displ[...]

4 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY End point Connectors Y our Model 8690 endpoint has various co nn ectors that are required for an IP end- point. T wo light-emitting diodes (LEDs) on th e PC ports and LAN/Power jack indi- cate link status and the speed of the connections. The ports and connectors on the Model 8690 e[...]

5 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY Optional USB Devices Y ou can connect a standard USB device to your Model 8690 endpoint using a stan - dard USB cable (not included ) connected to the USB host port on the back of the end- point (see page 4 ). The operating system will automatically detect the device when the endpo[...]

6 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY Reset Button The Reset Button on the back of the endp oint immediatel y shuts down the ope rating system and any applications that are currently running on the endpoint. When the Reset Button is pushed, the sc reen goes blank, and the de fault settings are restor ed. After a few mom[...]

7 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY T ELEPHONE I NTERFACE The Model 8690 user interface contains elemen ts that simulate a traditional Inter-T el six-line display end point. These elements allow you to place and receive calls and access endpoint and voice mail f eatures from the Model 8690 just like a conve ntional I[...]

8 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY Feature Buttons The feature buttons are designed t o automate some of the commonly-u sed functions, such as dialing an outside number . Each of these is described in the table below . In addition to the buttons identified in the preceding table, yo ur endpoint has a Spe- cial button[...]

9 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY Display and Menu The six-line display area of the interface provides basic syst em information as well as a menu to access more advan ced endpoi nt featur es. The first line of the display con- tains the extension and name of the user . The lower four lines of the display contain m[...]

10 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY Unified Communicator Element s Unified Communicato r (UC) is a productivity tool designed to help you manage your communication effectively . UC allows you to interact with the software through per- sonal computers, desktop endpoints, cell phones, handheld organizers, and speech. W[...]

11 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY Interface Skins Y ou can customize your endpoint’ s appearan ce by sele cting a “skin” and applying it to the interface. All skin options include navigation buttons, a display , a dialpad, and feature buttons. Skin options fo r the interface are s hown below . T o select a s[...]

12 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY A BOUT THE O PERATING S YSTEM The operating system on the Model 8690 is a customized version of Microsoft W in- dows CE .NET V4.2. When you first power up your endpoint, the screen remains blank for approximately 10 second s. After this period, the W indo ws CE .NET desktop appears[...]

13 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY Input Panel The operating system incl udes an on-screen keyboard fu nction called the Input Panel. When a feature requires you to enter characters, the Input Panel pops to the front of the screen. T o access the Input Panel, pres s the Input Panel icon ( ) located in the far-right[...]

14 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY System Registry The information stored in the W indows CE .NET registry is not accessible. The regis- try contains a number of setti ngs and preferences that are saved in two separate loca- tions for backup purpo ses. T o safegu ard registry settings, it is recomm ended that you sa[...]

15 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY A BOUT V OICE M AIL V oice mail is an application that is part of the Inter-T el voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. T o use voice mail fe atures, each user (or sub- scri[...]

16 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY The instructions f or many voice mail task s are identical for st andard voice mailbox and advanced mailbox users. The instruct ions for the following common mailb ox tasks are included in this section as well as the Getting S tarted and Moving On sec- tions of this g uide: • Ini[...]

17 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY Enterprise Messaging Enterprise Messaging (EM) is the Inter-T e l messaging syste m that uses industry-stan- dard protocols for co mmunication an d messaging. EM un ifies communicatio n and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. Th[...]

18 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY Automatic S p eech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM. Because ASR is a very flexible feature, it can be enabled or disabled on several differ- ent levels. When ASR is enabled for your mailbox, you can issue spoken comma[...]

19 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY W HAT Y OU S EE AND H EAR Y our Model 8690 endpoint and th e telephone system come equip ped with many fea- tures. T o help you understa nd what ever ything means, it is recommended that you read the following information before you use your endpoint: • The endpoint has a 640x48[...]

20 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY S OF TWARE C OMP ATIBILITY Depending upon which software version your telephone system is using, some of the features included in this guide may not be available for your endpoint. Check with your system administrato r to see which software version your telephone system cur- rently[...]

21 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY G UIDELINES FOR U SING THE M ODEL 8690 E ND POINT It is recommended that you read the following guidelines before using your Model 8690 endpoint: • Consult your system admin istrator and your local Inter-T el servicing company for important information about dialing em ergency s[...]

22 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY E ND POINT B ASICS Before you begin using your endpoint, take a moment to learn how to compl ete basic tasks such as adjusting the angle of the endpoint, using the speaker and the micro- phone, and using a headset. Adjusting Y our End point’ s V iewing Angle Y our Model 8690 endp[...]

23 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY Using the S peakers and Microphone If you are not using a headset, you can talk handsfree using y our speakers and micro- phone. The microphone has a mute feature, wh ich, when enabled, allows you to hear the other party but they cannot hear you. (This does not put the party on ho[...]

24 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY Using the Message Button In today’ s busy world, it’ s almost guaranteed that someone will call you while you are on another call, away from your work station, or in DND. When this occurs, the other party can leave a message for you. When you have received a message from anothe[...]

25 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY Retrieving Messages T o retrieve a message (Message Indicator lamp is flashing): Lift the handset and press Message . A call is automatically placed to the end point or message center that left the message. (See page 2 9 for information about accessing your mailbox.) T o select th[...]

26 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY S ETTING U P V OICE M AIL T o begin using your mailbox you will need to complete a few basic set-up procedures to initialize your mailbox, customize your personal greetings, and record your voice mail directory name. NOTE: If your telephone system uses Enterpri se Messaging (EM), y[...]

27 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY 6. After the tone, record your first and last name. 7. When pr ompted, do one of the follow ing: • Say “Accept” or press again to accept the name. • Say “Replay” or press to replay the name you just recorded. • Say “Append” or press to add to you r name. • Say [...]

28 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY T o re cord/change your personal greeting: 1. Access your mailbox as d escribed on page 29 . 2. Say “Personal” or press to se lect the Personal Options Menu. 3. Say “Greeting” or press t o record/change your personal greeting. 4. Do one of the following: • Say “Primary?[...]

29 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR W AY A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you m ust access your mailbox to retrieve it . NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may have the Automatic S peech Recognition (ASR ) feature enabled. Whe n ASR is enab[...]

30 Inter-T el ® Model 8690 User Guide (ITP Mode) FINDING Y OUR WAY D ISABLING AND E NABLING ASR If your telephone system uses Ent e rprise Messaging (EM), your mail box may have the Automatic Speech Recognition (ASR) feature enable d. When ASR is enabled for your mailbox, you have th e option of issuing a spoken command or pressing a dialpad butto[...]

31 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Calibrating the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Setting Backlight Options . . . . . . . . . . . . . .[...]

32 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED I NTRODUCTION Now that you know what your endpoint can do, it’ s time to start using it. In this sec- tion, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. Most of the featur es in this section do not require the end- poin[...]

33 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED S ETTING B ACKLIGHT O PTIONS T o sa ve power and extend the life of the di splay , you can set an opt ion that will auto- matically shut of f the display’ s backlight. When the endpoint remains inactive for the specified amount of time, the display automatically go es into “slee[...]

34 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED C ONFIGURING VLAN P ORT S T o improve voice quality and security , your network administrator may place your endpoint in a V irtual Local Area Network (VLAN). A VLAN is a network of computers that beha ve as if they are connected to the same wire, even though t hey may be physically[...]

35 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED U SING THE S YSTEM T RAY M ENU T o access the system tray menu, pr ess the system tray icon (see page 10 ) to display the menu. Menu-accessible options are discussed throu ghout this section. Setting Options The system tray menu provides access to th e Options dialog box, which allo[...]

36 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Appearances T ab T o set or edit optio ns on the Appearance tab: 1. Select Specify alternate appearance to change the default skin (see page 1 1 ). 2. Select the UC functions where you would like to u se large icons. Y ou may wan t to use large icons so that screen items are easier [...]

37 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Advanced T ab T o set or edit options on the Advanced tab: 1. Enable or dis able the Auto Dial option. If you enable this option, you must pro - vide a telephone numb er . When Auto Dial is enabled the @ symbol is high- lighted. Pressing the @ symbol quickly enables/disa bles the Au[...]

38 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED 4. Enable or d isable the following options: • Log to file : Diagnostics are logged to a fi le stored in the My Computer folder on the endpoint. This option is ON by default. NOTE: Th is file is stored in an area of the fil e system that will be lost if you reset the endpoint. If [...]

39 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Adding a .NET Passport NOTE: This option is only avai lable when you are logged on to UC. Microsoft Passport is a “universal login” service that allows users to log in to many W eb sites using one account. W orking with .NET Messenger service, passport holders can also send mess[...]

40 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Auto Upgrade and Pending Upgrades Although your endpoint automa tically checks for upgrades, you can run the Auto Upgrade feature using the Advanced option on the sy stem tray menu. If there are no new upgrades available, you will not be notified , and your endpoint will function no[...]

41 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED St ation Password NOTE: This option is only avai lable when you are logged on to UC. The station passw ord allows you to quickly add your end point as a device to UC. T o set the station password: 1. Press the system tray icon, then select Advanced – Set S tation Password . 2. Ent[...]

42 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED I NST ALLING S OF TWARE AND F IRMWARE U PGRADES Y our endpoint may be configured to do wnload software and fi rmware updat es from a configured server automati cally . If so, your endp oint will periodically check the server to see i f any updates are available. When an update is av[...]

43 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Operating System When a new version of the op erating system is download ed, the client a pplication exits, and the upgrade ap plic ation launches. An up grade of the operating system takes approximately 30 minutes to complete. The upgrade application erases the existing version of [...]

44 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Inst alling a New V ersion of Sof tware or Firmware When an upgrade is available, the Software Upgrade dialog box opens, and you are prompted to install the upgrade. T o install the upgrade immediately , press OK. To install the upgrade later , you can set a reminder (see instructi [...]

45 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpose of any endpoint. W ith your Model 8690 endpoint, you can make/receive intercom and outside calls and make emer gency calls. Intercom Calls Y our extension number allows other people to place intercom calls[...]

46 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED If there is no answer or if the endpoint is busy when you place an intercom call, you can do any of the following: • T o leave a station message: Press Message or the LEA VE MESSAGE menu but- ton and then hang up. • T o leave a voice mail message: Press Message or the LEA VE VOI[...]

47 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED T o re ceive a non-handsfree intercom call: EITHER, Press the Answer . OR, Lift the handset for pr ivacy . NOTE: Y ou must lift the hand set if the caller has the Ring In tercom Always feature (377) enabled. Instead of answering a ringing call, you can press one of the following men[...]

48 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED T o request a callback (queue on to the li ne) if all outg oing lines are busy when you try to call out: When you hear busy signals, press and hang up. When t he line is available, your endpoint rings. T o cancel the queue request be fore your endpoint rings: Press . When dialing th[...]

49 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Emergency Calls W ith Inter-T el communication systems, y ou do not have to access an outside line (press the Outgoing menu button) to dial an emergency number . T o make an emergency call: Dial . A call is automatically placed to the preset emer gency number NOTE: Dial in Europe fo[...]

50 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one endpoint. It can then be directly picked up at that endpoint or it can be picked up at another endpoint using the Call Pickup (Reverse [...]

51 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED P LACING C ONFERENCE C ALLS W ith the Conference feature, you can esta blish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first call, press the CNF menu button to put the call on hold. 2. Place[...]

52 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoint, the Model 8690 endpoint has many advanced options for this feature. W ith your endpoint, you can transfer to another extension, voice mail, or even an outside line. T o Another Extension [...]

53 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holding at anot her endpoint. For ex ample, if the at tendant transfers a call to you but you have stepped away from your en dpoint, you can pick up the call using[...]

54 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. For greater flexi- bility with status changes and call fo rwarding, use the composite status (see page 96 )[...]

55 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED T o cancel any call forward r equest: 1. Press Fwd . 2. Press the FWD OFF menu button. System Forwarding System Forwarding allows the system to automatically route calls based on the type of call and the status of your telephone. Al though you cannot program the path of a system for[...]

56 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED R EDIALING A N UMBER The Redial feature allows you to quick ly redial the last outside number you dialed. Although most endpoi nts redial the last number dialed , your system administrator can program your endpo int to redial the last numb er saved . For UC redial optio ns, see page[...]

57 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED A CCESSING V OICE M AI L M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages. After listening to your voi ce mail messages you can access the associated options. NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may [...]

58 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED 5. When the message has finished playing, you have the following options: • Say “Replay” or press to repl ay the message from the b eginning. • Say “Reply” or press to reply to the message. Y ou have the following options: – Say “V oice Mail” or press to leave a vo[...]

59 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Recovering Deleted V oice Mail Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are then restored to your saved -message queu e. Messages that are not undelet[...]

60 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Recording and Sending V oice Mail Messages Y ou can record and send voice mail messa ges by accessing the record option on the main menu. NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail messag e (see page 125 ) is a recorded voice message that is attached to[...]

61 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED • Say “Copy” or press to copy your message to other mailboxes. Say or enter the desired mailbox number or group list number . The syst em announces the name assigned to the mailbox number or group list number . Y ou have the following options: – Say “Y es” or press to ac[...]

62 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED Canceling Unheard V oice Mail Messages Y ou can cancel un retrieved messa ges that you have sent to in dividuals, but not mes- sages that you sent to group lists. T o cancel unheard voice mail messages: 1. Access your mailbox as d escribed on page 29 . 2. Whil e listening to the voi[...]

63 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do not wan t to be disturbed, you can use the DND feature. This halts all p a ges and calls to your endpoint, except queue callbacks, recalls, and direct ring-in calls. When other users call your endpoint, t[...]

64 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED T o enable DND: 1. Press the DND menu butto n. 2. EITHER, Dial the tw o-digit number corresponding to the message you want to use. OR, Press the SCROLL menu button followed by the PREVIOUS or NEXT menu button. OR, Press the Vo l u m e high button (up arrow) o r Vo l u m e low button[...]

65 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your endpoint, up to 24 hours in advance, t o alert you at a specified time. At the pro - grammed time, the reminder me ssage signals you with eight sh ort tones, and your dis- pla[...]

66 Inter-T el ® Model 8690 User Guide (ITP Mode) GETTING ST ARTED[...]

67 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . [...]

68 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’ s tim e to move on to the advanced features.In this section, you’ll learn how to program yo ur endpoint, use directories, access your voice mailbox remotely , and perform various other functions. The features in this section do n[...]

69 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Selecting a Ring T one The ability to chang e your ring tone is helpful in clo se-quartered environments. If your ring tone is un ique, you can quickly identify when a call is ringing on your end- point. T o select the type of ring tone for your endpoint: 1. W ith the handset in the cradle[...]

70 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Enabling Automatic Call Answer The Automatic Call Answer feature deter mines whether or not you are automatically connected to a caller when you lift the handset (or press Answer ). If this feature is enabled, you are automatically connected when you go off-hook. If it is disabled, yo u mu[...]

71 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON S ETTING M AILBOX P REFERENCES Y our mailbox contains perso nal options to allow you to customize voice mail fun c- tions. However , before you change your voi ce mail options, you must first initialize your mailbox (see page 26 ). NOTE: If your telephone system uses Enterpri se Messaging [...]

72 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Changing the V oice Mail Message Envelope When you receive a voice mail message, th e voice mail system plays an “envelope” that can include the time and date the mess age was left, the sour ce of the message, and/or the message length. By default, the envelope contains all of this inf[...]

73 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Changing the Call Screening T ransfer Method NOTE: Th e Call Screening featur e is available only if it i s enabled for your mai lbox. Contact your voice mail administrator to see if this feature is enabled for your mailbox. Depending on the transfer m ethod you sel ect, calls that are tr [...]

74 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Programming a Fax Destina tion W ith the Inter-T el voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. T o change your fax destination number: 1. Access your mailbox as d escribed on page[...]

75 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Programming Remote Messaging NOTE: The Remote Messaging feature is availa ble only if it is enabled for your mail- box. Contact your voice mail administrator to see if this feature is enab led for your mail- box. ALSO: The remote messaging feature is supported for voice mail messages only [...]

76 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON T o set up r emote messaging for voice mail messages (if enabled): 1. Access your mailbox as d escribed on page 29 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Remote” or press . Y ou hav e the following options : • Say “Primary” or press to set u[...]

77 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON S PEED D IALING Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your endpoint (Station Speed Dial) or in the telephone system (System Sp eed Dial) and is identified by a location number . Once programmed[...]

78 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON T o store a number in a speed-dial location: 1. W ith the handset in the cradle, dial . 2. Dial the speed-dial location (0-9) you want to program. 3. Enter t he desired name for the speed-dial number , as described below: • Alphanumeric m ode (Message lamp lit): Press the dial pad button[...]

79 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON System Speed Dial Y our system administrator can store severa l speed dial numbers in the system speed dial locations. Depending on the size of your system, you can access up to 1000 or up to 5000 system speed dial locations, if they have been programmed. T o view and/or dial Sy stem Speed[...]

80 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON P AGING The Paging feature allows you to make an announcement throug h endpoint sp eakers or external speakers (if your system is e quipped with external paging equipment). T o prevent announcements from transmitti ng through every endpo int in the system, this feature uses page zones. Eac[...]

81 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service compani es may re quire a timed hookflash (a quick hang up and release). T o generate a hookflash while using a line: EITHER, Press the FLASH menu button. If the FLASH menu button is not vi sible, press MORE until yo[...]

82 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON S CREENING C ALLS If desired, you can screen calls that are tr ansferred from voice ma il . This allows you to accept and/or refuse specific calls. Depe nding on the call screening transfer method you select (see page 73 ), calls from voice mail may be unannounced, announce only , or scree[...]

83 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON T o sear ch the telephone di rectory using your dialpad buttons (see table be low): 1. If your endpoint is idle, press the DIRECTOR Y menu button, then press t he menu button for the desired directory (IC DIRECTOR Y , OUTSID E DIR, or FEA- TURE DIR). If placing a call, choose bet ween OUTS[...]

84 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON V oice Mail Directory W ith the voice mail directory , subscriber s and no n-subscribers can use ASR (if enabled) or dialpad di gits to search for na mes in the direct ory . Subscriber names are automatically added to the directory when their mailbox is initialized. ASR may not be able to [...]

85 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON T o perform a directory sear ch: 1. Dial the voice mail number . 2. S ay “Directory” or press . 3. Say the last name of the person you are searching for or pr ess the appropriate dialpad buttons to spell the name (see page 84 ). If 10 or fewer matches a r e located , you can access and[...]

86 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk an d forg ot to put your endpoint in DND, don’t worry . W ith the Remote Feature Access, you can place your endpoint in DND or forward calls from any other endp oint on the system. And, if you have a speci a l dial-up l[...]

87 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Remote Feature Access T o access your endpoint from another endpoint: 1. EITHER, Call your Direct In ward System Access (DISA) numb er (provided by your system administrator). If required, enter your password. OR , Use any endpoint on the system. 2. Enter . 3. Enter your extension number .[...]

88 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON R EQUESTING A GENT H ELP NOTE: This feature is not supported on pee r-to -peer (P2P) calls. Ask your network administrator if your endpoint is configured to use P2P audio. Y our telephone system may be pro grammed to support th e Agent Help feature, which allows you to request help from a [...]

89 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON W ORK ING IN H UNT G ROUP S Y our system may be program med with “hunt groups.” H unt groups are groups of end- points that share a common extension number in addition to having individual exten- sion numbers. Thi s allows someone to call anyone in the gro up (using the common extensio[...]

90 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON Logging In and Out of ACD Hunt Groups Agents can log in to an d out of the ACD h unt group at any ti me. While logged in, the agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent. T o log in to all of your ACD hunt [...]

91 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON When you log in to a g roup, you may be au tomatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for you[...]

92 Inter-T el ® Model 8690 User Guide (ITP Mode) MOVING ON[...]

93 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Using UC SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Logging On and Off of UC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Using UC Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

94 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC I NTRODUCTION In this section you’ll learn how to l og on and off of Unified Communicato r (UC) and use UC views to access advanced endpoi nt features and presence management options. NOTE: Before you use UC on your Model 8690, you mu st create a UC account usin g the Web Client, which is[...]

95 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC U SING UC V IEWS This section provides instructions on ho w to use UC features and option s from your Model 8690 endpoi nt. Placing a Call The most common task you can complete using UC is to place a call. Y ou can place a call using any of the following features in the UC view: • Search [...]

96 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC U NIFIED C OMMUNICATOR V IEW The Unified Communicator view displays an icon of your current status next to your current location in the upper-left portion of the screen. The icon indicates that you are available. The ic on indicates that you are unavailable. On the right side of the screen,[...]

97 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Performing a Search NOTE: Y ou mu st use the Web Client to use the Advanced Search functi on. ALSO: Unified Communicator will automaticall y try to eliminate duplicate results from the search results list. If the search match es an account, as well as on e or more devices owned by the accou[...]

98 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Device icons Indicates that the DND status for the device is currently unknown. This icon displays if the type-ahead results display a device that is not currently in your address book. Press this icon t o retrieve the status. The snapshot rev erts back to an unknown state in approximately [...]

99 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC 4. When the search is complete , do any of the following: • T o add the search r esult to the address book or speed-dial list: a. Select the search result. b. Press Add to A ddress Book or Add to Speed Di al . Adding a cont act to your speed dial-list autom atically adds it to your addres[...]

100 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Redialing a Number The Redial feature displays the last five ou tgoing cal ls (from the call log) as buttons containing information about the call. Y ou can press one of the buttons to place a return call. T o redial a number: 1. Press Unified Communicator on the endpoint display . 2. Pres[...]

101 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Wo rking With the Speed-Dial List If you have added contacts to your speed-dial list, the li st is located below the Search , Redial , and Favorites buttons (the location may vary depending on the display skin used). The speed-dial list provides quick access to frequently called numbers an[...]

102 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC M ESSAGES V IEW The Messages view displays a list of voic e mail, station, and system messages. Addi- tional details are provided when pressing . The messages are listed in a table contain ing the following col umns: • From: Specifie s the message type. This co lumn also indicates the te[...]

103 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC C ALL L IST V IEW The Call List view displays a list of your current call s. These include calls that are ringing, connected, or holding. The Call List view automatically appears any time you place or receive a call and re main active until you nav igate to a different view . When the last[...]

104 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC • Call Control Buttons: Below the call list, buttons appear that allow you to con- trol the selected call(s). If you select a call from the cal l list, the s t ate of the call determines which Call Control buttons are display ed. Call Control buttons include: Places the selected call on [...]

105 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC T o save a new telephone number for an identified contact: 1. Select the contact type to associate w ith the number (e.g., Mobile, Home, etc.). 2. Press OK to store the numb er or Cancel to cancel. 3. Select the check box if you do not want to be prompted to save numbers in the future. Y o[...]

106 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC T o cr eate a conference call, us e one of the following options: • If you want to confer ence selected or holding calls : Select two or more connected or holding calls in your call list. Press . • If you want to conference all calls : W ith one call selected, press . The selected conn[...]

107 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC C ALL L OG V IEW The Call Log view allows you to view a hi story of your recent calls. For each call, you can view call details such as the call ty pe, date and time of the call, and the name and number of the person that called. If a call in the log was from another UC account or device, [...]

108 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC • Name/Number: Displays the name and num ber of the caller or called party (if available). If the name/number is not recognized, UC indicat es that the calle d party/caller is unknown. If the caller is a device or account (or a contact linked to a device or account), this column also dis[...]

109 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC T o sort the call log: 1. Press Call Log on the endpoint display . 2. Press any of the call l og columns to sort the call log by date and time, name and number , or call result. T o return a call: 1. Press Call Log on the endpoint display . 2. Double-press the icon next to the entry . 3. S[...]

11 0 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Call Det ails Dialog Box The call log Details dialog box displays th e following call information: • Ty p e : Displays the call type (incomin g or outgoing) with an icon (see page 104 ) and text. • Date/Time: Displays the date and time the call came in. • Name/Number: Displays the n[...]

111 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC A DDRESS B OOK V IEW NOTE: Y ou must use the Web Client to Sync hronize your UC Ad dress Book and to add, edit, and delete Groups. The Address Book view is where you st ore and work with your contact inform ation. The address book stores two types of contact s: static and linked. Linked co[...]

11 2 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Filtering Address Book Cont act s The tabs located at the bott om of the Add ress Book table allow you to filter contacts. T o filter the contact list: 1. Press Address Bo ok on the display . 2. Filter the address book contacts, using either or both of the followi ng methods: • Press th[...]

11 3 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC 2. Check the S tatus column for text information about the current account or device status. T o add a simple contact to your address book: 1. Press Address Book on the endpoint display . (The list appears empty if no con- tacts have been added.) 2. Press Add Cont act . 3. Enter t he foll[...]

11 4 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Adding a Linked Cont act A linked contact is connected to a UC acco unt or device in the system. Like simple contacts, linked contacts also store contact information. Unlike simple co ntacts, linked co ntacts also display re al-time status inform ation for the account o r device to which [...]

11 5 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC T o access and edit addr ess book contact information: 1. Press Address Bo ok on the interface. The Address Book view appea rs. 2. Press the contact you want to edit, then press Edit . Y o u can also double-press t he contact to enter edit mode. NOTE: This panel provides full access to al[...]

11 6 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC • Home: Includes the following fields: – Home S treet Addr ess (64-character limit) – Home Primary Phone (64-character limit) – Home Secondary Phon e (64-character limit) – Home Mobile Number (64-character limit) – Home Fax Number (64-character limit) – Home Pager Number (64[...]

11 7 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC C ALL R OUTING V IEW NOTE: Y ou must use the Web Client to set up your Call Routing rules and to create Greetings . The Call Routing view allows yo u to view and enable or disab le the call routing rules you created on your PC desktop using th e UC W eb Client. T o enable call routing, se[...]

11 8 Inter-T el ® Model 8690 User Guide (ITP Mode) USING UC Receiving St atus Change Alert s The Status Change alert appears any time a status of someone in your UC speed-dial list changes. The alert info rmation differs as fol lows: • If the contact in your speed-dial list is a device: The alert indicates the person whose status changed and the[...]

11 9 Inter-T el ® Model 8690 User Guide (ITP Mode) USING E-M AIL READER Using E-Mail Reader SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Using Your Advanced Mailbox . . . . . . . . . . [...]

120 Inter-T el ® Model 8690 User Gui de (ITP Mode) USING E-MAIL READER I NTRODUCTION Enterprise Messaging (EM) is the voice processing system that provides adv anced messaging features with the E-mail Reader feature. This section provides info rmation and instructions about a dvanced mailbox tasks for users who have E-Mail Reader enabled for their[...]

121 Inter-T el ® Model 8690 User Guide (ITP Mode) USING E-M AIL READER E-M AIL R EADER F EATURES When E-Mail Reader has been enable d for your mailbox, you have the advanced mailbox. The advanced mailb ox unifies your local voice mail messages and yo ur remote fax and e-mail messages in one conv enient location. E-mail Reader uses T ext- to-Speech[...]

122 Inter-T el ® Model 8690 User Gui de (ITP Mode) USING E-MAIL READER U SING Y OUR A DVANCED M AILBOX After you set up your mailb ox (see page 26 ), you can use personal or system greetings to let callers know if you are out of town , on a call, etc. Y ou can send messages to individuals and to a group of people if your voice mail administrator h[...]

123 Inter-T el ® Model 8690 User Guide (ITP Mode) USING E-M AIL READER S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you to enter your e-mail password after you or your voice mail administrator do one of the following: • Set up your mailbox (see page 26 ) • Change your e-mail passw o[...]

124 Inter-T el ® Model 8690 User Gui de (ITP Mode) USING E-MAIL READER T o enter your e-mail pa ssword (see table below): 1. Access your mailbox as described on page 29 . The system announ ces that it was unable to retrieve your e-mail and fax messages, and gives you the following options: • Say “Continue” or press to access your mailbox wit[...]

125 Inter-T el ® Model 8690 User Guide (ITP Mode) USING E-M AIL READER A CCESSING E-M AIL M ESSAGES NOTE: By defaul t, the message lamp on your endpoint l ights when y o u receive a new voice mail message. Althoug h the lamp can be programmed for other function s, it can- not be programmed to indicate that you have receiv ed a new e-mail message. [...]

126 Inter-T el ® Model 8690 User Gui de (ITP Mode) USING E-MAIL READER T o access e-mail messages a nd the associat ed options: 1. Access your mailbox as d escribed on page 29 . 2. Say “E-Mail” or press to listen to yo ur e-mail messages. Then select one of the following: • Say “New” or press to listen to new messages. • Say “Saved?[...]

127 Inter-T el ® Model 8690 User Guide (ITP Mode) USING E-M AIL READER 4. When E-Mail Reader has finished read ing the e-mail the message is mark ed as saved and you have the following opti ons: • Say “Replay” or press to replay the message from t he beginning. • Say “Reply” or press to reply to th e message. If the e-mail message had [...]

128 Inter-T el ® Model 8690 User Gui de (ITP Mode) USING E-MAIL READER A CCESSING F AX M ESSAGES NOTE: By defaul t, the message lamp on your endpoint l ights when y o u receive a new voice mail message. Althoug h the lamp can be programmed for other function s, it can- not be programmed to indicate that you have recei ved a new fax message. When y[...]

129 Inter-T el ® Model 8690 User Guide (ITP Mode) USING E-M AIL READER R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time fram e (up to 24 hours, programmed by your voice mail ad minist rator). The specif ied time frame f or retrievin[...]

130 Inter-T el ® Model 8690 User Gui de (ITP Mode) USING E-MAIL READER C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “e nvelope” is played. The envelope can include the time and date the message was left, the s ource of the message, and additional information that is associated with the media type. C[...]

131 Inter-T el ® Model 8690 User Guide (ITP Mode) USING E-M AIL READER V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by media type. While the message is playing: “Back Up” “Pause” Move “Forward” “Lower” (volume) Play the “Envelope” “Higher” (volume) “Save” the Message “Delete” the Message “Skip?[...]

132 Inter-T el ® Model 8690 User Gui de (ITP Mode) USING E-MAIL READER[...]

133 Inter-T el ® Model 8690 User Guide (ITP Mode) LEARNING MORE Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 What the Administrators Can Do for Yo u . . . . . . . . . . . . . . . . 134 Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . 1[...]

134 Inter-T el ® Model 8690 User Guide (ITP Mode ) LEARNING MORE I NTRODUCTION If you want to know more about your endp oint and voice mail system, th is is the sec- tion for you. With additional information and F AQs, you should be able to find answers to most of y our questions. NOTE: Because the telephone system is very fle xible and programmab[...]

135 Inter-T el ® Model 8690 User Guide (ITP Mode) LEARNING MORE F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If yo u have prob- lems with you r endpoint or voice mailbox, refer t o this section before y ou contact the appropriate administrator or your local Inter-T el reseller . Q1. How[...]

136 Inter-T el ® Model 8690 User Guide (ITP Mode ) LEARNING MORE Q7. Why don’ t the local telephone co mpany star codes (i.e.*8 2, *69, etc.) work when I pr ess the Outgoing button or use th e Outgoing Call featur e code ( by default) to call an outside n umber? A7. Rather than pressing the Outgoing button or to access an outside line, you must [...]

137 Inter-T el ® Model 8690 User Guide (ITP Mode) LEARNING MORE Q12. What happened to the skin and custom ring I saved? A12. The preferences that you save , like skin and custom ring, are only used when the end- point is in the state (logged on or off UC) that it was in when you set these prefer- ences. The Model 8690 allows you to save two sets o[...]

138 Inter-T el ® Model 8690 User Guide (ITP Mode ) LEARNING MORE Q17. Why can’ t I use one of the featu r es described in this guide? A17. There are a few reasons why you might not be able to ac cess the feature. Some possi- ble reasons include: • Y our system software version may not su pport the feature. Check with your sys- tem administrato[...]

139 Inter-T el ® Model 8690 User Guide (ITP Mode) LEARNING MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES *These defaults may differ depending on the software version. E XTENSION N UMBERS G ENERAL F EATURE C ODES ACCESS CODE NAME ACCESS CODE NEW CODE Select Lin[...]

140 Inter-T el ® Model 8690 User Guide (ITP Mode ) LEARNING MORE Do-Not-Disturb Cancel 371 Do-Not-Disturb On/Off 372 Do-Not-Disturb Override 373 Group Listen 312 Handsfree On/Off 319 Headset On 315 Headset Off 316 Headset On/Off 317 Hold – Individual 336 Hold – System 335 Hookflash (Recall in Europe) 330 Hunt Group Remove 322 Hunt Group Replac[...]

141 Inter-T el ® Model 8690 User Guide (ITP Mode) LEARNING MORE NOTES[...]

142 Inter-T el ® Model 8690 User Guide (ITP Mode ) LEARNING MORE[...]

143 Inter-T el ® Model 8690 User Guide (ITP Mode) Index .NET Passport 39 A Abbreviations 9 About Tab 3 8 About This Guide 2 About Voice Mail 17 About Your En dpoint 3 Accessing e-mail messages 125 fax messages 128 Accessing Address Book Contact Infor mation 115 Accessing Your Mailbox 29 Account Codes 81 Account Icons 97 ACD 89 ACD Hunt Groups 89 A[...]

144 Inter-T el ® Model 8690 User Guide (ITP Mode ) voice mail mes sage envelope 72 voice mail pas sword 71 voice mail, e-mail, and f ax message envelope 130 volume levels 68 Web Client options 95 your status 96 Checking Contact’s Status 112 Checking Messages 102 Clearing Reminder Messages 65 Compact Flash (CF) Port 4 Composite Status, Current 11[...]

145 Inter-T el ® Model 8690 User Guide (ITP Mode) F Favorites 100 Favorites Button 100 Fax Destination Number 74 Fax Messages 128 Feature Buttons 7, 8, 11 Feature Codes 139 Features account codes 81 agent help 88 automatic call answer 70 Automatic Speech R ecognition (ASR) 18 background mus ic 69 call waiting 49 conference 51 default endpoint 70 d[...]

146 Inter-T el ® Model 8690 User Guide (ITP Mode ) Liquid Crystal Display (LCD) 3 Listening to Messages 57 Logging In and Out of ACD Hun t Groups 90 M Mailbox Almost Full/Full 29 Making an emergency call 49 calls 45 pages 80 Making and Receiving Calls 27, 45 Manual Call Forwarding 54 Members, Hunt Gr oup 89 Menu 9 Menu Buttons 7 Message button 24 [...]

147 Inter-T el ® Model 8690 User Guide (ITP Mode) Recovering Deleted Messages 59, 129 Redial 100 Redialing a Numb er 56, 100 Redirect Ca lls 55 Remote Access Password 86 Remote Feature Access 87 Remote Messaging 2 9, 75 Requesting a reminder message 65 Requesting A Callback (Queue) 46 Reset Button 4, 6 Responding to a Waiting Call 49 Responding to[...]

148 Inter-T el ® Model 8690 User Guide (ITP Mode ) Using account codes 81 advanced mailbox 122 defaults 26, 63, 70 directories 82 do-not-disturb mode 63 headset 24, 25 message button 24 mute feature 23 record -a-call 79 system tray menu 34 the speakers and the microph one 23 UC on your endpoint 95 UC views 95 V Viewing Call Details 110 Viewing Cal[...]

V OICE M AIL F LOWCHART (S T ANDARD V OICE M AILBOX ) Record “Greeting” “Primary” Greeting “Alternate” Greetin g “System” Greeting (See Recording Optio ns) Record Directory “Name” (See Recording Optio ns) Record “Password” Change “Envelope” Settings “T ime, Date” Message “Source” Message “Length” “All Optio[...]

Part No. 550. 81 16 Issue 9, Ap ril 2005 A661/9227A[...]