Inter-Tel Axxess manual

Axxess Administrator’ s Guide ®[...]

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VOICE MAIL ADMINISTRA TOR FEA TURES T O RECORD A BROADC AST MESSAGE : — Call the voice mail extension number . — Press , then enter the system ad ministrator mailbox numb er and pass- word. — Press , then press . — Record your message. — When you have compl eted your message, hang u p OR press for more options. T O PERFORM MAILBOX MAINTEN[...]

T O PROGRAM SYSTEM SPEED - DIAL NUMBERS : — While on-hook, enter . — Enter the speed-dial lo cation code (000-999). — T o change or program the name: Enter the desired name for the speed- dial number: In numeric mode, the dialpad buttons are used to enter numbers 0-9, the button is used for entering a hyphen, a nd the button is used for enter[...]

AXXESS ® Part Number 550.8001 Issue 8.2, January 2004 © Inter-T el, Inc. January 20 04 printed in US ADMINISTRA T OR’S GUIDE[...]

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NOTICE This Inter-T el ® Axxess ® Administrator ’ s Guide is released by INTER-TEL, INC. as a guide for system and voice mail ad ministrators. It provides informat ion necessary to properly administer the system. The contents of this guide, which reflect current INTER-TEL standards, are subject to revision or ch ange without notice. Some feat u[...]

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Page v CONTENTS P AGE Table of Contents AXXESS ® ADMINISTRA TOR’S GUIDE — January 2004 FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii Safety Regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Introduc[...]

Page vi T able of Content s AXXESS ® ADMINISTRA TOR’S GUIDE — January 2004 CONTENTS P AGE Call T ransfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Page vii Table of Conte nts AXXESS ® ADMINISTRA TOR’S GUIDE — January 2004 CONTENTS P AGE Unified Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306 Automatic Fax Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3[...]

Page viii FCC Regulations AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 FCC Regulations Import ant 1. This equipment complies w ith Part 68 of F CC rules. On the side of the equipment cabi- net is a label that contains, among other information , the FCC registration number and ringer equivalence number (REN) for this equip ment. Customers con[...]

Page ix FCC Regulations AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 5. If trouble is experienced with th is equipment, contact a local authorized factory service representative for repairs and/or warrant y information. The customer , users, and unau- thorized technicians should not repair , make adjustments to, or attempt to service this eq[...]

Page x FCC Regulations AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Notice This equipment generates and uses radio freque ncy energy and if not installed and used prop- erly , that is, in strict accordan ce with the manufacturer ’ s instructions, may cause interference to radio and television recep tion. It has been type tested and found t[...]

Page xi Safety Regula tions AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Safety Regulations Import ant Safety Instructions The following safety information is reprinte d from UL 1459. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, elec - tric shock, and injury to persons, i[...]

Page xii Safety Regulations AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 12. T o reduce the risk of electric shoc k, do not disassemble this product, but take i t to a qualified serviceman when so me service or repair work is required. Open ing or remov- ing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can[...]

Page 1 Introduction AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Introduction CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 T elephone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Page 2 Introduction AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Introductio n INTRODUCTION This Administrator ’ s Guide pro vides all of the information an administrator should need to know about the system hardware and features, an d it gives detailed instructions on their use. Refer to the user guide provide d with each phone for simpli[...]

Page 3 Introduction AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Administrator Duties SYSTEM ADMINISTRATOR DUTIES As a system administrator , you can provide the following services: • Place the local phone system or other syst ems in the network in night or day mode • Set the date and time of the local system • Set the networ k [...]

Page 4 Introduction AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Voice Processor V OICE PROCESSOR The system V oice Processor can be used for any of the following applicat ions: • V oice Mail: This application handl es a ll calls that are directed to voice mail (other than through the Message Notification/Retrieval ap plication) by subscri[...]

Page 5 Introduction AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Voice Mail Networks • Record-A-Call: This feature allows a station user to record an ongo ing call in a voice mailbox message. When a station user enters the Record-A-C all fe ature code, the sys- tem places a call to the station’ s assigned Record-A-Call applicatio n. When[...]

Page 6 Introduction AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Voice Mail Administrator Duties V OICE MAIL ADMINISTRATOR DUTIES As the voice mail administrator , you can use sp ecial features that ar e not p rovided to ot her voice mail users. The system admini strator ma ilbo x has all standard subscriber features plus the ability to do t[...]

Page 7 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Administrator Procedures CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 System Administrator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Page 8 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Introductio n INTRODUCTION During database programming, any Inter -T el phone can be designated as a system administra- tor and/or a voice mail administrator . All administrator stations should be equipped with dis- play phones to show system alarms and to ma ke pro[...]

Page 9 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Placing the System in Night Mode PLACING THE SYSTEM IN NIGHT MODE An administrator station can pl ace the local node in day or ni ght mode. The day/night mode determines which lists the system will us e for trunk access, toll restriction, etc. Night mode also affec[...]

Page 10 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Setting System Da te and Time SETTING SYSTEM DATE AND TIME NOTE: Software versions 8.2 and later support the automatic Daylight Saving Time feature. T o enable the automatic Dayli ght Saving Time feature, the Enable Daylig ht Saving Time flag in Database Progra mmi[...]

Page 1 1 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Setting Network Date and Time SETTING NETWORK DATE AND TIME Occasionally , the network time or date needs to be reset (for example, when the s ystem is defaulted or for daylight-saving time). Any admin istrator can change the date and time that appears on all disp[...]

Page 12 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Synchronizing Network Time SYNCHRONIZING NETWORK TIME Administrators can synchronize th e minutes past the hour across the network without changing the hour . This is useful when the nodes are in di fferent time zones. NOTE: If a node's time is off by more tha[...]

Page 13 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Programming the Da tabase Using an Ad ministrator’s Station Entry to the Database Programming feature at th e administrator station can be protected using a password. A password would prevent unau thorized users from altering the system database. NOTE: Passwords[...]

Page 14 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Prog ramming St ation Programming Y ou can use your administrator station t o program the fol lowing station in formation: • Create or delet e Administrator stations: Y ou can program any other Inter-T el phone to be an additional administrator station, o[...]

Page 15 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Station Programming 5. The display shows ENTER ST A TION OP TI ON. Select one of the following: a. S tation Flags: This option al lows you to s et the Adminis trator S tation, Attendant, and House Phone flags. T o select it, press or the ST A TION FL AGS menu but-[...]

Page 16 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Prog ramming c. T oll Restriction: This o ption allows you to set the station class o f service for day and/or night modes. T o select it, press or the TOLL RESTRICTION menu but- ton. Then do the following: 1. The display shows TOLL RESTRI CTION OP TION. Pr[...]

Page 17 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Station Database Programming Flo wchart FIGURE 1. S tation Database Pr ogramming Flowcha rt Enter Program Database feature code 9932 Press 1 or ST A TION menu button ENTER DA T ABASE OP TION ENTER ST A TION EXTENSION Enter desired station extension number , then #[...]

Page 18 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Prog ramming System Programming Y ou can use your adminis trator station to progr am the fo llowing system-wide informat ion: • Define Do-Not-Disturb messages: The messages for the Do-Not-Disturb feature can be reprogrammed through an administrator ’ s s[...]

Page 19 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 System Programmin g When two languages are enab led and reminder messages are ch anged, the programmer should attempt to keep the meanings for the me ssages in both lists the same. That is, if the Primary Langua ge message 02 is chan ged to “GO T O AIRPOR T ,”[...]

Page 20 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Prog ramming 4. T o program another message, scroll to the desired message and repeat these steps. 5. Press again to exit to the ENTER SYSTEM OP TION prompt. b. Passwor d: This option allows you to set a password that limits access to the admin- istrator pro[...]

Page 21 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 System Programmin g Sc rol l th rou g h t h e n um b er s : T o scroll through the extension number list, press the high end of the V olume button or the NE XT menu button to scroll forward, or press the l ow end of the V olume button or the PREVIOUS menu button t[...]

Page 22 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Prog ramming 2. The display shows SW AP (extension) WITH EXTENSION. Enter the second extension number to be swap ped using the same methods previously described. The display show s DA T ABASE UPDA TED. NOTE: If you ca ncel or terminate the featur e witho ut [...]

Page 23 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 System Databa se Programming Flowchart FIGURE 2. System Database Pr ogramming Flowchart Enter Program Database feature code 9932 Press 2 or SYSTEM menu button ENTER DA T ABASE OPTION Press 2 or P ASSWORD menu button Enter the new message using alpha or numeric mod[...]

Page 24 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Trunk Progra mming T runk Programming The trunk information that can be programmed by an administ rator station includes the fo llow- ing: Individual trunks: • Answer supervision type: Answer supervision determines whether the system should consider a call valid [...]

Page 25 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Trunk Program ming T runk gr oups: • Day/Night Answer Access: Y ou can program separate li sts for stations with allowed - answer access in day and night modes. • Day/Night Ring-In: Y ou can prog ram separate lists of stations with ring-i n for day and night m[...]

Page 26 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Trunk Progra mming 4. T o Program an Individual T runk: Press or the INDIVIDUA L TRUNK menu but - ton. Then program trunk options as follows: a. The display shows ENTER TRUNK EXTENSION. Enter the extension number of the trunk to be programmed using on e of the meth[...]

Page 27 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Trunk Program ming Answer Access For Day Or Night Mode: T o program the station(s) that will have answer access for this trunk group for day mode, press or the AN S-ACCESS DA Y menu button. T o program for night mode, press or the ANS-ACCESS NIGHT menu button. Whe[...]

Page 28 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Trunk Progra mming 3. Subject to toll r estriction: T o program the trunk group Subject to T oll Restric- tion option, press or the S U BJ EC T TO TO LL menu button. When the display shows SUBJECT TO TOLL, press or the YES menu button to enable the option. Or, pres[...]

Page 29 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Trunk Databa se Program ming Flowch art FIGURE 3. T runk Database Pr ogramming Flowchart Enter Program Database feature code 9932 Press 3 or TRUNK menu button ENTER DA T ABASE OPTION ENTER TRUNK OPTION Press 1 or INDIVIDUAL TRUNK ENTER T RUNK EXTENSION YOUR INPUT [...]

Page 30 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Trunk Database Programmi ng Flowchart FIGURE 3. T runk Database Pr ogramming Flowchart (Continued) Press 1 or ANS ACCESS DA Y menu button TOLL RESTRICTION menu button Press 6 or TRUNK LIST menu button CONTINUED FROM PREVIOUS P AGE Enter the number of the trunk grou[...]

Page 31 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Programming System Speed-Dial Numbe rs PROGRAMMING SYSTEM SPEED-DIAL NUMBERS System speed-dial numbers and nam es can be programmed by the installer or at any adminis- trator station. The system speed-dial numbers can contain up t o 48 digits each and c an include[...]

Page 32 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Programming Sy stem Speed-Dia l Numbers • In numeric mode, the dialpad buttons are u sed to enter numbers 0 -9, the pound ( ) button is used for entering a hyph en (-), and the asterisk ( ) button is used for entering a colon (:). For example, 1 00 would enter ?[...]

Page 33 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Programming System Speed-Dial Numbe rs T O PROGRAM OR CHANGE SYSTEM SPEED - DIAL NUMBERS AND NAMES : NOTE: If you make a mistake, us e the bu tton to backspace. Or , press or CANCEL at any time to cancel the operation (the nam e and number in memory remains unchan[...]

Page 34 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Programming and Using DSS/BLF Button s PROGRAMMING AND USING DSS/BLF BUTTONS Direct Station Selection/Busy Lamp Field (DSS/BLF) buttons (located on a DSS/BLF unit, Mini-DSS unit, or an Inter-T el phone) provide one-button access to extension numbers. If the button [...]

Page 35 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Programming and Using DSS/BLF Button s P R OGRAMMING DSS/BLF BUTTONS : 1. W ith the handset in the cradle, dial . 2. Press the DSS button(s) and dial the desired extensio n number . Once programmed, you can use your DSS button as follows: • Y ou can place an int[...]

Page 36 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Programming and Using DSS/BLF Button s T RANSFERRING CALLS TO STATIONS : 1. While on a call, press the desi red DSS/BLF button. The call is placed on transfer hold. a. T ransfer to a station that is forwarded to voice mail: Y ou hear repeating double tones and the [...]

Page 37 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Managing System and Netwo rk Alarms MANAGING SYSTEM AND NETWORK ALARMS T o allow one administ rator to monitor mu ltiple nodes , the system provi d es both system alarms and network-wide alarms. System Alarms The system’ s Alarm Reporting feature detects equipme[...]

Page 38 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Network Alarms T O RE S P O N D TO A MINOR ALARM FR OM ANY ALARM DISPLAY STATION : 1. When a minor alarm indica tion appears, write down the alarm information. 2. While on hook, clear the alarm by entering the Clear System Alarm feature code (9850) or the Clear Net[...]

Page 39 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Clearing Alarms Clearing Alarms An administrator can clear a netw ork-w ide alarm on the local node onl y or on every node in the network. T o clear an alarm, you c an use ei ther the administrator feature codes or the menu buttons on yo ur phone. T O USE THE FEAT[...]

Page 40 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Alarm Queue When alarms are generated: • The highest priority alarm is placed in the front of the queue, regardless of when lower priority alarms are generated. For example, if A1 14 ( priority 3) an d A1 16 (priority 4) are currently in the queue, but A1 19 (pri[...]

Page 41 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Enabling/Disabling The Call Processing Card Modem Networked systems cont aining nodes that are r unning version 8.1 o r earlier require special attention because not all nodes will have an alarm queue. In networks such as this, a broadcast message is sent only whe[...]

Page 42 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Resetting the Call Proc essing Card Modem RESETTING THE CALL PROCESSING CARD MODEM Occasionally the CPC modem will need to be reset if it is unable to ans wer an incoming call or out of sync with the external modem. T O RE S E T THE MODEM : NOTE: A modem reset drop[...]

Page 43 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Seizing a Device SEIZING A DEVICE For troubleshooting purposes, the Seize Device feature code allows an administrator to enable diagnostics mode and then seize a specific tr unk or extension by entering the board, circuit , and device number . The Seize Device is [...]

Page 44 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Freezing/Unfree zing the System History FREEZING/UNFREEZING THE SYSTEM HISTORY When certain system failures o ccur , service personnel might re quest a “system history freeze.” This allows them access to the system database so that they can analyze system activ[...]

Page 45 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Voice Mail Administra tor Features V OIC E MAIL ADMINISTRATOR FEATUR ES The voice mail administrator can use special feat ures that are not prov ided to other mail box owners. The system admini strator mailbox has all st andard mailbox features pl us the ability t[...]

Page 46 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Maintaining Mailboxes and Grou p Lists MAINTAINING MAILBOXES AND GROUP LIST S Using the system administrator ’ s mailbox, you may provide basic voice mail mailbox and group list system mainten ance. This maintenance includes the follow ing: • Record the name of[...]

Page 47 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Importing Fax Document s IMPORTING FAX DOCUMENTS If you have a fax card in your V oice Processo r, you can use the voice mail administrator ’ s mailbox to import fax documents. Imported docume nts can then be requ ested by callers who use the Call Rout ing Annou[...]

Page 48 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Creating Audiotex Record ings CREATING AUDIOTEX RECORDINGS The voice mail administrator can cr eate and select up to 5 00 custom audiotex recordings (v oice mail company greet ings, auto attendant greetings, call rou ting announcements, and hunt gro up announcement[...]

Page 49 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Creating Audiot ex Recordings T O RE C O RD CUSTOM AUDIOTEX RE C O RD I N G S : 1. Dial the voice mail application acces s number . Y ou hear the main menu. 2. During or after the greeting, press to identify you rself as a mailbox owner . 3. Enter the system admin[...]

Page 50 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Creating Audiotex Record ings T O ASSIGN CUSTOM AUDIOTEX RE C O R D I N G S TO SPECIF IC APPLICATION EXTENS ION NUMBERS : 1. Dial the voice mail access number . Y ou hear the main menu. 2. During or after the greeting, press to identify you rself as a mailbox owner[...]

Page 51 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Recording Custom Voice Mail Prompts RECORDING CUSTOM V OICE MAIL PROMPT S All of the pre-recorded prompts in the V oice Processor can be customized, using the voice m ail administrator ’ s m ailbox. If the Multili ngual feature is enabl ed, and the Secondary Lan[...]

Page 52 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Default Voice Mail Prompts FIGURE 4. Default V oice Mail Pr ompts PROMPT CONTENT 001 T o leav e a message, plea se enter a mailbo x number . 002 For the directory , press pound. 003 T o reach an operator , press 0. 004 I'm s orry ... 005 ...is not available. 0[...]

Page 53 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Default Voice Mail Prompts 040 Since you are accessing your mailbox for the first time, you should be aware of a few standard features. T o cancel an option you have accesse d and return to the previous menu, press ST AR. T o accept your recording or dialing seque[...]

Page 54 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Default Voice Mail Prompts 075 T o mark this message priority , press 3. 076 Message marked private. 077 Message marked certified. 078 Message marked priority . 079 T o send this message to additional mailbox es, press POUND. 080 T o backup within your message or r[...]

Page 55 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Default Voice Mail Prompts 1 17 Greeting saved. 1 18 After the tone, please reco rd your name, then press POUND. 1 19 Name saved. 120 Y our message envelo pe is currently set to return... 121 ...all information. 122 ...time and date... 123 ...message source... 124[...]

Page 56 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Default Voice Mail Prompts 159 Invalid time. 160 For AM, press 1. 161 Please select the days of the week on which you wish to be notified. 162 Not used. 163 Please enter your mailbox nu mber . 164 T oday 165 Y esterday 166 January 167 February 168 March 169 April 1[...]

Page 57 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Default Voice Mail Prompts 201 T wenty-fourth 202 T we nty-fifth 203 T wenty-sixth 204 T wenty-seve nth 205 T wenty-e ighth 206 T wenty-n inth 207 Thirtieth 208 Thirty-first 209 ...the voice mail system. 210 The system is set to notify you between... 21 1 ...is tu[...]

Page 58 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Default Voice Mail Prompts 243 If this is the correct recordin g, press POUND. 244 W arning, no recording has been made. 245 Invalid application en tered. 246 ...is not a valid recording number . 247-252 Not used. 253 This is a return receipt verifying the message [...]

Page 59 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Default Voice Mail Prompts 290 When you are finished enterin g mailbox numbers, press POUND. 291 Otherwise, press POUND. 292 For PM, press 2. 293 For Sunday , press 1. 294 For Monday , press 2. 295 For T uesday , press 3. 296 For Wednesday , press 4. 297 For Thurs[...]

Page 60 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Default Voice Mail Prompts 327 Service is set for Monday through Friday . 328 Service is set for each day of the week. 329 Recording canceled. 330 The system was busy and could not del iver message notific ation at the speci - fied time. 331 The system was unable t[...]

Page 61 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Default Voice Mail Prompts 367 If you would like to have your fax autom atically delivered to you later , press pound. 368 T o re-enter the number , press 3. 369 If you wish to have your extension appear on your cover sheet, enter the exten- sion followed by the P[...]

Page 62 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Default Voice Mail Prompts 406 T o search for messages last in first out, press 2. 407 T o change the search order for new messages, press 1. 408 T o change the search order for saved messages, press 2. 409-499 Not used. 500 If you know your party's extension [...]

Page 63 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Default Voice Mail Prompts 546 Y ou ha ve no deleted messages. 547 Y ou ha ve one deleted message. 548 ...deleted messages. 549 T o recover deleted messages, press 2. 550 T o recover this message, press 7. 551 Message recovered. 552 T o purge this message, press 9[...]

Page 64 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Default Voice Mail Prompts 589 Enter the number of the remote extension. 590 T o cancel this message, press *. 591 Fax-on-demand was unable to del iver one or more faxes. Please view the Fax Delivery Report for details. 592 I'm sorry . I'm not allowed to [...]

Page 65 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Administrator Database Programming Plann ing Sheets FIGURE 5. Administrator Da tabase Pr ogrammin g Planning Sheets CUSTOM AUDIOTEX RECORDINGS: If you record special recordi ngs fo r the V oice Proces sor applications (see page 51 for instructions), record th e in[...]

Page 66 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Administrator Da tabase Programming Planning Sheets FIGURE 5. Administrator Data base Pr ogramming Planning Sheets (Continu ed) ST A TION PROGRAMMING: For each station to be programmed, record the following information: SYSTEM PROGRAMMING: Record the following syst[...]

Page 67 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Administrator Database Programming Plann ing Sheets FIGURE 5. Administrator Da tabase Pr ogrammin g Planning Sheets (Continued) Reminder Messages: DEF AUL T MESSAGE PRIMAR Y LANGUAGE MESSAGE SECONDARY LANG . MESSAGE MESSAGE 01 (MEETING): MESSAGE 02 (ST AFF MEETING[...]

Page 68 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Administrator Da tabase Programming Planning Sheets FIGURE 5. Administrator Data base Pr ogramming Planning Sheets (Continu ed) Changing S tation Extension Numbers: Swapping S tations: OLD EXTENSION NUMBER NEW EXTENSION NUMBER EXTENSION NUMBER SW APPED WITH EXTENSI[...]

Page 69 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Administrator Database Programming Plann ing Sheets FIGURE 5. Administrator Da tabase Pr ogrammin g Planning Sheets (Continued) TRUNK PROGRAMMING: Individual T runks: Record the following information for each trunk to be programmed: T runk Gr oups: Record the foll[...]

Page 70 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Administrator Da tabase Programming Planning Sheets[...]

Page 71 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Hardware CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 S tation Instruments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Page 72 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – Jan uary 2004 CONTENTS P AGE IP and SIP Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 IP and SIP Phone Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Installation and [...]

Page 73 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Introduction INTRODUCTION The Inter-T el hardware houses the system powe r supply un it and the circuit cards. T o gether , the circuit cards in the phone system’ s cabinet perform the switchin g activities for the sy stem, detect incoming calls, process data-controlled f[...]

Page 74 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Instruments ST ATION INSTRUMENTS T o allow system flex ibility and cost ef ficiency , a variety of Inter-T el and industry-standard third-party station instrument s can be used on the Inter-T el pho ne system. These include: • Model 8000 Digital Ph ones (8560, 852[...]

Page 75 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phones INTER-T EL PHONES The features supported by Inter-T el digital and analog phones are described in the following paragraphs. NOTE: Throughout this guide, the term “I nter-T el phone” refers to the full-feature phone s man- ufactured and sold by Inter-T e[...]

Page 76 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phone s Executive and Profe ssional Display Phone S peakerphones Each Executive and Professional Display Phone has a built-i n, integrated spea kerp hone that allows on-hook d ialing and handsfree operatio n on outside calls and insi de (intercom) calls. The speak[...]

Page 77 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phones A digital phone user can set up a conference and then, once it is established, p resses the (Special button) and Speaker (or presses and enter the Enhanced Speakerphone feature code – 310) to have an enhanced speakerphone call in the conferen ce. Analog, [...]

Page 78 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phone s Six-Line Liquid Cryst al Display (LCD) All Model 8560, Executive, and Professi onal Display Phones have a six-line LCD. Each line has 16 characters. (A pi cture of the Model 8560 display is shown in the Figure below . A pic- ture of the Executive di splay [...]

Page 79 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phones FIGURE 7. Executive Phone Display T wo-Line LCD The Model 8520, S tandard, and Associat e Display Phones have a two-li ne Liquid Crystal Dis- play that supports 16-characters per line. When the phone is not in use, the LCD shows the station ex tension numbe[...]

Page 80 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phone s T O ADJUS T THE LCD CONTRAST ON THE M ODEL 8520 P HONE : 4. While the phone is idle, l ocate the contrast control wheel on t he back, upper-right section of the phone. 5. Adjust the contrast of the LCD screen by tu rning the wheel clockwise (lighter) or co[...]

Page 81 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phones The buttons in each keymap can be assigned the following functions: • Accept Key: (This button typ e is not r equir ed for Digital Phones. It is int ended for Analog Phone use.) This button is used to accept an entry whe n using numeric mode. (Digital Pho[...]

Page 82 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phone s • Individual T r unk Key: This butt on is associated with one t runk. It can be used for placing outgoing calls, and for picking up ca lls on hold and answering incoming calls on that trunk. • Intercom (IC) Key: The button allows access to intercom cha[...]

Page 83 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phones • Undefined Key: Any but ton can be left undefined if it will not be needed. It can be programmed, like a user-programmable button, as describ ed above. If the phone user o r programmer returns the phon e to default values, the bu tton will return t o bei[...]

Page 84 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phone s Default Inter-T el Phone Feature Buttons When the system is in the default state, all p hones are in the same keymap group and have the following featur e buttons. Feature code descriptions start on page 116 . (The Special button is represented by keycaps [...]

Page 85 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phones Secondary Exten sion Appearances The Secondary Extension Appearances feature allows calls ringing or on in dividual hold at one “primary” station to appear on a “secondary extension button” at another statio n. For example, a secretary or assistant [...]

Page 86 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phone s Normally , the secondary extension but ton will no t show intercom ca lls. However, if the pri- mary station does not have an IC button , intercom calls will appear under a Call butt on and, therefore, will appear on the secondary extension button. If the [...]

Page 87 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Phone LED Rates FIGURE 9. Digital Phone LED Rates The following rates are shown in interruption s per minute (IPM). *This applies only to Inter-T el phones with red/green LEDs. STEADY 0 IPM SLOW 30 IPM MEDIUM 120 IPM FA S T 240 IPM FLUTTER 60/960 IPM DA T A Auto-dia[...]

Page 88 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Phone LED Rates Red and Green LEDs Inter-T el Model 8000 Series, Ex ecutive Display , Professional Display , Standard Display , Asso- ciate Display , and Basic Digital Pho nes have red and gr een LEDs in the button lamps. Wh en both colors are used, a green lamp gen[...]

Page 89 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Phone LED Rates T O DISCONNECT THE HEADSET FR OM A M ODEL 8560 OR 8520 P HONE : 1. Unplug the headset cord from the back of the phone. 2. While on hook, enter the Headset O ff feature code (316) or the Headset On/Off feature code (317). The display shows HEADSET MOD[...]

Page 90 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Phone LED Rates T O CHANGE THE BIT RATE OF YOUR PCDPM: 1. While on hook, enter the Program Bit Rate feature code (393). If the port is not configured for a DSS/BLF unit, the disp lay shows ENTER BIT RA TE. ( If it is configured for DSS/ BLF , the display shows CANNO[...]

Page 91 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Phone LED Rates Operation of the data device begins with the init iation of a call in one of four ways: • The user may initiate a call using t he phone, while on or off-hook, and then transfer it to the data device. • The user may lift the handset to answer a ri[...]

Page 92 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Phone LED Rates When a data device places an in tercom call, the call is placed in the non-handsfree mode. (This can be changed in database programming, if desired, by disabling the Ring Intercom Always flag.) The incoming intercom call to the destinat ion station f[...]

Page 93 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Phone LED Rates T ermination of a data call may be accomplished in one of three ways: • Y our data device can hang up . This causes the trunk or intercom channel to be released, terminating the call to the other data device. • The other data device may hang up. [...]

Page 94 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Phone LED Rates Digit al Phone Desktop Interface NOTE: Y our software license must include the appropr iate premium feature(s) to use Desktop Interface and System OAI features. Desktop Interface is a station-level commun ications protocol th at allows a PC, attached[...]

Page 95 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 AgentSet AGENTSET The AgentSet is used in place of an Inter-T el phone with an attached PCDPM. It is connected to a Digital Keyset Card (DKSC or DKSC-16) por t just as a phone would be. It has a jack for plugging in an Inter-T el handset or h eadset. It al so has a serial c[...]

Page 96 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 AgentSe t Single-Line Set Message Lamp s The optional Lam p Option Ca rd (LOC) for the SLC o r SLC-16 supports me ssage waiting lamps. T o enable a message waiting lamp on a specific single-line stat ion, the statio n must have the Message Lamp station flag enable d. In the[...]

Page 97 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 AgentSet Off-Premises Extensions (OPX) Off-premises extensio ns are rem ote single-lin e DTMF sets that are conn ected to the Inter-T el system through tel ephone company OPX ci rcuits (or customer-provided circuits ). Off-premises station users gain access to the f eatures[...]

Page 98 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Direct Station Selection/ Busy Lamp Fie ld (DSS/BLF) Units DIGIT AL DIRECT ST ATION SELECTION/BUSY LAMP FIELD (DSS/BLF) UN IT S The Inter-T el system supports three types of DSS/BLF Conso les/Units. The unit used depends on the phone. • With Model 8560 and Model 8[...]

Page 99 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices IP AND SIP DEVICES Devices using Axxess IP and Session Initiati on Protocol (SIP) allow users to commun icate using the Local Area Network (LAN) and the telephone system. The tel ephone system sup- ports the following IP and SIP devices: • Model 8000 Mu[...]

Page 100 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices IP Sof tPhone The IP SoftPhone allows you to make and receive phone calls on a PC. This application uses the Executive Display Phone graphical user interfa ce (GUI), and audio is handled by the PC’ s microphone and speakers. The IP SoftPhone functions [...]

Page 101 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices Microsoft ® Windows CE.NET Operating System The operating system on the Model 8690 Pho ne is a customized version of W indows CE.NET . When you firs t power up the Mode l 8690 Phone, the sc reen remains bl ank for appr oximately 10 seconds. After th is [...]

Page 102 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices Backlight If the phone remains id le for several minutes, the backli ght on the screen will ti me out and the screen will go dark. T o “wake” the screen, either lift the ha ndset or touch th e screen. The instructions below explain how to change the [...]

Page 103 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices System Memory a nd S t orage The Model 8690 Phon e ships with 128 MB of RAM an d 64 MB of flash RAM. The te lephone application is pre-loaded on the device, with approximately 5 MB of RAM available to the user . Y ou can view the available amo unt of sys[...]

Page 104 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices System Registry The information stored in the W indows CE registry is not accessible. The registry contains a number of settings and preferences that are sa ved in two separate locations for backup pur - poses. If the phone loses power during a regi stry[...]

Page 105 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices Peer-to-Peer Audio for IP and SIP Devices The P2P audio feature, available in software V8.1 and later, allows certa in IP and SIP devices to transmit and receive audio directly with each other rather than thro ugh the system cabinet. The P2P feature redu[...]

Page 106 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices SIP Default Fea ture Codes The following table lists the default feature codes for features supported in SIP mode.. Axxess IP Default Featu re Codes The following table lists the default feature code s for features supported in Axxess IP mode. For more i[...]

Page 107 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices Power Supplies Each SIP and IP device must use a compatible power supply . Because there are so many power supply options, it is strongly recommended that you refer to the IP Devices Power Supply Matrix located in the IP Devices Installa tion Manual when[...]

Page 108 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Optional System Equipment OPTIONAL SYSTEM EQUIPMENT The following optional equ ipment can be purchased and installed with the I nter-T el system. Complete specifications and installation in structions are provided in the Inter -T el Axxess Installation and Maintenance Manu[...]

Page 109 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Optional System Equipment Playback devices: A playback device (answering machine) can be used in place of the V oice Processor interface to help pr ocess calls. The device answers a call, plays a message, then dis- connects from the call (or transf ers it to a hunt group) [...]

Page 1 10 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Optional System Equipment[...]

Page 1 1 1 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Features CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 15 Access to the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Page 1 12 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 CONTENTS P AGE T runk Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Caller ID, DNIS, and ANI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 I[...]

Page 113 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 CONTENTS P AGE Responding to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 V iewing W aiting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 Answering Messages . .[...]

Page 1 14 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 CONTENTS P AGE Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Page 1 15 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Introduction INTRODUCTION The Inter-T el system, in addition to its sleek, modular appe arance and easy installation and programming, provides many user-friendly features . T o describe the system features, this chap- ter has been divided into the following sections: • [...]

Page 1 16 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Message Lamp MESSAG E LAMP Model 8500, 8520, and 8 560 Phones have a Messag e Lamp located on the upper, right-hand corner of the phone. This lamp is programmable and is defau lted to the Message feature code (365). If you change the feature code associated w ith thi s l[...]

Page 1 17 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Trunk Access Codes T RUNK ACCESS CODES These feature codes are used for select ing trunks when placing outg oing calls. * These feature codes may dif fer depending on the software version. ST AT ION FEATURE CODES The following page s list the gene ral feature codes. When [...]

Page 1 18 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Feature Co des Automatic CO Access On/Off 360 (Inter-T el Phones Only) Allows the phone user to deter- mine how ringing outside calls will be answ ered: simply by lifting the handset or pressi ng the S peaker button (auto- matic answer), or by lifting the han dse[...]

Page 1 19 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Feature Codes Directory 307 (Display Phones Only) Allows display phone us ers to search for extension numbers or system speed-dial num- bers. The number can then be dialed, if desired. The Directories premium feature is required. Display Outside Party Name On/Off [...]

Page 120 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Feature Co des Hold – Individual 336 Places a call on hold so that it can be picked up directly at that station or through a reverse transfer from any other station. (Inter-T el phones use the HOLD button.) Hold – System 335 Places an outside c a ll on system [...]

Page 121 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Feature Codes Program S tation Password 392 The S tation password is used for the Remote Program- ming feature. The password can be changed by ente ring the Program S tation Password f eature code at the station or when using the Remote Programming feature. Queue R[...]

Page 122 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Feature Co des S tation S peed Dia l S tation S peed Dial Programming 382 383 Dials/programs one of the 1 0 station speed-dial numb ers when followed by a location code (0 -9). (Inter-T el phones use the S tation S peed Dial button plus a locatio n code for progra[...]

Page 123 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Administrator Feature Codes ADMINISTRATOR FEATURE CODES The following feature codes may be used only at designated administrator stations. Non- administrator station users hear reorder tones if they attempt to use these feature codes. FEA TURE NAME CODE DEFINITION Clear Ne[...]

Page 124 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Administrator Featur e Codes The Diagnostics Mode feature code (9900) must be entered at the administrator ’ s station to enable system diagnostic mode before these feature codes can be used: Program System S peed Dial 9801 Prog rams system-wide speed-dial numbers whe n[...]

Page 125 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Administrator Feature Codes Diagnostic - Dump Node Information 9936 Th e user can easily dump node informati on to Message Print using a single feature code. Pressing the Dump Node Information fe ature code dumps specified node information to Message Print for diagnost ic [...]

Page 126 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Administrator Featur e Codes Diagnostic - Network Freeze Zone System Histories Diagnostic - Network Unfreeze Zone System Histories 9939 9989 The system fault history for any freeze zone in the network can be halted (frozen) or re -enabled usi ng these feature codes when d[...]

Page 127 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Extension Num bers EXTENSION NUMBERS Extension numbers are recognized as feature c odes by the system. When the system is in the default state, the extension nu mbers are assigned as follows: Attendant 0 S tations 1000 -1999 Hunt groups 1-75 2000-2074 or 2000-2299 V oice P[...]

Page 128 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Attendant Stations ATTENDANT ST ATIONS NOTE: For information on automated attendan ts, see p age 272 in VOICE PROCESSING FEA- TURES. Attendant stat ions can be called by dialing 0 at the sta tions they serve. Usually , they are also programmed to provide these services: ?[...]

Page 129 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 One-Attendant or Multip le- Attendant Operation ONE-ATTENDANT OR MULTIPLE-ATTEN DANT OPERATION Each node can be set up with one atte ndant or several attendants, as follows: • One Attendant: One attendant provides all of the at tendant services listed on the previ- ous p[...]

Page 130 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Hunt Grou ps T O ANSWER A HOLD OR TRANSFER RE C A L L AT AN ATTENDANT STATION : When you see a hold or transfer recall disp lay (XXXX RCL FROM YYYY) and hear a recall ringing: 1. If desir ed, lift the handset. 2. Outside call recall: Press the medium-flashing Call button [...]

Page 131 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Hunt Group Call Processing • Distributed order: T o even out the call l oad, distribu ted order shifts the starting p oint of each call. When a station user receives a call, the next station or extension list i n the hunt group receives the next incoming call. If the rec[...]

Page 132 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Hunt Groups and Call Forwarding • If hunt group camp on is not allowed, and all stations on the hunt group list are unavail- able, the hunt group members will not have any camp-on indications. Callers will hear one of the following: — Inter com callers will hear busy [...]

Page 133 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Hunt Group Remove/Repla ce and Do-Not-Disturb HUNT GROUP REMOVE/REPLACE AND DO-NOT-DISTURB Hunt group members can tempo rarily stop hunt group cal ls from ringing at thei r stations by entering the Hunt Gr oup Remove feature code as described below . (If a station is assig[...]

Page 134 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 UCD Hunt Gr oups UCD HUNT GROUPS NOTE: The Uniform Call Distribution Hunt Groups premium featur e is required to use UCD fea- tures. Uniform Call Distribution (UCD) hunt groups pr ovide additional features to improve hunt group efficiency . The features added when UCD is [...]

Page 135 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Announcement and Overflow Stations Announcement Stations: When a call rings in or is transferred to a hunt group, the Announce- ment and Recall timers are started. The incomi ng call circulates through the hunt group until it is answered or the Announ cement timer expires.[...]

Page 136 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Voice Processor Applications as Annou ncement/Overflow Stations V oice Processor Ap plications as Announcement/Ove rflow St ations When a V oice Processor application is used as an announcement or overflow station, calls to the application auto matically stop circulating [...]

Page 137 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 UCD Hunt Group Supervisors an d Station Monitoring UCD Hunt Group Supervisors and St ation Monito ring The Station Monitor feature allows hunt group supervisors to monitor the calls of anyone in a specified hunt group. It can be useful in training or in evaluating the perf[...]

Page 138 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 UCD Hunt Group Supervisors and Sta tion Monitoring T O MONITOR A HUNT GROUP CALL ( DESIGNATED SUPERVISOR ONLY ): 1. T o use the speakerphone: While on hook, enter th e Station Call Monitoring feature code (321). Y ou hear a confirmation tone and the Speaker button ligh ts[...]

Page 139 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 ACD Hunt Groups ACD HUNT GROUPS NOTE: The Automatic Call Distributi on Hunt Groups premium feature is requ ired to use ACD hunt group features. T o take full advantage of al l hunt group features, the Uniform Call Distribu- tion Hunt Groups premium feature should also be i[...]

Page 140 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 ACD Agent IDs If an extension list is included in an ACD hunt group set for Longest Idle or Balanced Call Count distribution, it will treat each st ation in the extension list as a separate agent; it will not ring all of the stations on the list at on ce. If the hunt grou[...]

Page 141 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 ACD Agent Login/Logout ACD Agent Login/Logout ACD hunt group mem bers are referred to as “agents.” Agents can log in to an d out of the ACD hunt group at any time. While logged in , the agent will receive calls th rough the ACD hunt group. When the agen t is logged out[...]

Page 142 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 ACD Agent Login/Logout T O LOG IN TO ONE OR MORE HUNT GR OUPS USING THE ACD AGENT LOGIN FEATURE CODE : 1. While on or off hook (single-line users must lift the ha ndset), enter the ACD Agent Login feature code (326). The display shows AGENT LOGIN ACD NUMBER. 2. Enter the [...]

Page 143 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Restart ACD Idle Time Upon Login Flag Rest art ACD Idle T ime Upon Login Flag The Restart ACD Idle T ime Upon Login flag dete rmines where an agent is placed in a longest idle queue when he or she logs back in to a hunt group. When enabled , the agent’ s idle time is res[...]

Page 144 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Group Call Pick-Up Group Call Pick-Up When the Group Call Pick -Up feature is enabled, a call ringing in to a h unt group or one of its stations can be picked up at any other statio n. Users can enter the Re verse T ransfer feature code (4) and dial a hunt group’ s pilo[...]

Page 145 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 ACD Hunt Groups Span Nodes ACD HUNT GROUPS S P AN NODES There is a premium feature cal led Remote Automatic Call Distribution Hun t Groups. It allows ACD hunt groups to span nodes. Node -spanning ACD hunt groups can have either members or ACD Agent IDs. • Members: ACD hu[...]

Page 146 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Operational Changes Operational Changes • The Station Monitor feature remains limited to a single node. Members who are logged in to a remote node or who are logged in to the supervisor’ s node from a remote node cannot be monitored. • Hunt groups with remote mem be[...]

Page 147 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Maintenanc e of Node-Span ning Hunt Groups Maintenance of Node-S p anning Hunt Group s • Deletion of ACD Agents is dif ferent in vers ion 5.3 or later because agents must be defined globally . In previous version s, deletion of an agent resulted in removal of the agent f[...]

Page 148 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Trunk Fe atures T RUNK FEATURES This section explains the trunk fu nctions and programmable features. CALLER ID, DNIS, AND ANI NOTE: The Advanced CO Interfaces premium feature is required to u se the following features. The system supports Caller ID, ANI, and DNIS. These [...]

Page 149 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phone Displays INTER-T EL PHONE DISPLAYS Whether call information appears on the Inter-T el phone display and what informat ion appears, is determined by station flag s in the database. The flags are: • Expanded CO Call I nformation On Di splays: This station f[...]

Page 150 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Single-Line Set Displays Display Line 2 The following criteria are used to displ ay the number on t he bottom line o f the ring-in di splay . This assumes that all of the n ecessary flags are properly set. 1. Outside Party Number provid ed by th e Desktop Application, if [...]

Page 151 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Outgoing-Access, Allowed- Answer, and Ring-In Assignments OUTGOING-ACCESS, ALLOWED-ANSWER , AND RING-IN ASSIGNMENTS Each trunk group has programmed lists of stations for outgoing-access, allowed-answer, and ring-in assignments for day and ni ght modes. • Outgoing-access [...]

Page 152 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automatic Route Selection (ARS) AUTOMATIC ROUTE SELECTION (ARS) NOTE: The Automatic Route Selection premium feature is required to us e ARS. ARS is a money-saving feature that allows the system to be programmed to select the least expensive route for placing ou tgoing cal[...]

Page 153 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automatic Route Selection (ARS) Dial Rule #5 – Ad d Account Code : This non-programmabl e dial rule causes the system to dial the account code that is associa ted with the call, when it is available. The account code can be entered using any of the account code types, in[...]

Page 154 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automatic Route Selection (ARS) When ARS is used, the station user hears dial to ne when the feature code is e ntered (manually or automatically using a Call button, the ARS button, or the button). The user then dials the number and hear s silence until the trunk i s seiz[...]

Page 155 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Toll Restriction T OLL RESTRICTION The following features provide t oll restriction on the system. (They are described in further detail in this section.) • T runk Group T oll Restriction: Each trunk group can be designated as “subject to toll restriction ” or “not[...]

Page 156 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Class Of Service (COS) The default values of CO S 01-09 are as follows. System speed-dial numb ers can be programmed to bypass COS restrictions on a system-wide basis. If the option is not enabled, all system speed-dial nu mbers are subject to toll restrict ion. Because a[...]

Page 157 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Emergency Call Feature EMERGENCY CALL FEATURE The system will immed iately allow access to local emergency facilities whenever a station user enters the Emergency Call feature code (default s to 91 1). When activat ed, the Emergency Call feature will select a trunk or rout[...]

Page 158 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Emergency Call Feature • If the user accesses a trunk or tru nk gr oup and dials any Emergency Number (1-10), the trunk or trunk group does not validate the station originating the emergency call against the trunk group’ s Emerg ency Day/Night Outgoing A ccess List. A[...]

Page 159 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Emergency Outgoing Access Lists Emergency Outgoing Acces s List s As of version 7.0, the system sup ports two outgoing access lists called Emergency Day Outgo- ing Access and Emer gency Night Outgoing Access . These lists, which are similar to the Day/ Night Outgoing Acces[...]

Page 160 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Calling Party Number Field Calling Party Number Field Each station can be programmed to send an identifying number when a call is placed. The “Calling Party Number field is located in Devices and Fe atur e Codes - Stations - Individual Station programming. This informat[...]

Page 161 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP Devices and Local Loop Supp ort The following diagram illustrat es a remote site with an MGCP gateway . FIGURE 10. Example of a Remote Site with out an MGCP Gateway Application FIGURE 11. Example of a Remote Site with an MGCP Gateway Appli cation NOTE: The MGCP gateway [...]

Page 162 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Day and Night Modes DAY AND NIGHT MODES There are separate lists in the database for cl ass-of-service, outgoing -access, allowed-answer , and ring-in assignments for day and night modes. When an admin istrator enters the Night Ring feature code, the system uses th e nigh[...]

Page 163 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Security Codes Security Codes DISA trunks can be assigned secu rity codes (up to eight digits in length) that ar e requir ed for access to the system. The installer can program s e parate codes for each DISA trunk group to be used during day and/or night m odes. NOTE: T o [...]

Page 164 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phon e Features INTER-T EL PHONE FEATURES The following sections describe how to use Inter-T el Phone features. V O LUME CONTROLS On Inter-T e l phones, volume is controlled in the following ways: • On Model 8500, 8520, and 8560 Phones, ill us trations of spea[...]

Page 165 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Selectable Ring Tone • T o cha nge alerting tone (ring tone) volume on an analog phone: Adjust the vol- ume while the phone is ringing or idle. OR , while on hook, press the pound button ( ) to hear the currently programm ed volume. Then adjust the volume. NOTE: The sele[...]

Page 166 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Extension Number, Username , Time and Date Display EXTENSION NUMBER , USERNAME, TIME AND DATE DISPLAY When a display phone is idle, the extension nu mber , username, time, and date are displayed. While on a call, in Do-Not-Disturb, or unconditiona l ly forwarded, other di[...]

Page 167 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 User-Programmable Fea ture Buttons USER-PROGRAMMABLE FEATURE BUTTONS NOTE: This feature does not apply to single-line sets. Individual Inter-T el phone buttons can be designated as “user-programmable” in the keymaps during database programming. The installer can pr ogr[...]

Page 168 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 User-Programmable F eature Buttons 3. Enter the feature code or extension number to be st ored under that but ton. ( If pr ogram- ming the button, only Call Forwardi ng feature codes 355-3 58 will be accepted.) Y ou hear a single progress tone when the programming is comp[...]

Page 169 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Standard/Alternate Keymap Switching ST ANDAR D/ALTERNATE KEYMAP SWITCHING In Database Programming, each Inter-T el phone is assigned a standard keymap and can also have an alternate keymap. The user can switc h between the keymaps by entering a feature code. Having two key[...]

Page 170 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automatic Call Access AUTOMATIC CALL ACCESS This feature allows an Inter-T el phone user to determine the way incoming calls are answered by entering a feature code to select the type of call access. The four vari ations are as follows: • No Automatic Call Access: The u[...]

Page 171 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Music-On-Ho ld and Backgroun d Music MUSIC-ON-HOLD AND BACKGROU ND MUSIC The Music-On-Hold feature not only makes waiti ng on hold as pleasant as possible, but it assures the holding party that the call is still connected. Inter-T el phone users can choose to listen to bac[...]

Page 172 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Multilingual Capability MULTILINGUAL CAP ABILITY NOTE: This feature must be enabled in Premium Featur es. It requires 0 feature units, but it is installer-programmable to prevent unintentiona l language changes by users in an all-En glish system. The system provides a cho[...]

Page 173 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Secondary Language Selection Secondary Language Selection There is a field provided for each station in the system called “Secondary Language.” This field corresponds to the Change Language feature (301). In versio n 5.2, this feature toggles between the System Primary[...]

Page 174 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Do-Not-Disturb and Remind er Messages DO-NOT-DISTURB AND REMINDER MESS AGES The system has default Do-Not -Disturb and reminder messages in both languages. The mes- sages that use Japanese charac ters can be repro grammed only through an administrator ’ s sta- tion (see[...]

Page 175 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Multi-Language Feat ure on Network Operation MULTI-LANGUAGE FEATURE ON NETWORK OPERATION In version 5.2 and earlier systems, all nodes had to be set to use the same Primary and Second- ary languages. In version 5.3 or later, all nodes do not have to match the languages bec[...]

Page 176 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Intercom Call s INTERCOM CALLS The intercom can be used to place station-to-station calls that can be answered handsfree. Or , it can be used to place private (n on-handsfr ee) call s. A stat ion us er that reaches a busy station can camp on, request a callback (queue), l[...]

Page 177 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station-To-Station Calling ST ATION-T O-ST ATION CALLING Receiving Intercom Calls T O RE C E I V E AN INTE R COM CALL ON AN I NTER -T EL PHONE : If you hear a double tone an d a call announcement (handsf r ee call), and the Speaker button is lit, respond handsfree or lift [...]

Page 178 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Placing Intercom Calls Placing Intercom Calls When placing an intercom call, begin dialing be fore the Dial Initiation timer expires. If the timer expires, the system drops the connection and sends reorder tones. T O PLACE AN INTER COM CALL : NOTE: In the procedure below [...]

Page 179 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Placing Intercom Calls d. If the called station is busy , the display shows (username) IS BUSY . Y ou have the following optio ns (in addition to the menu bu ttons described previ ously): 1. Disconnect: Hang up and try later . If dialing handsfree (Inter -T el phones only)[...]

Page 180 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Intercom C amp On an d Queue Callb ack INTERCOM CAMP ON AND QUEUE CALLBACK Camp-on and queue requests allow the caller to wait for an avai lable resource. A station user waiting for a specific resou rce (a trunk or a statio n) will b e served before a station user waiting[...]

Page 181 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Busy Station Queue Callback Busy St ation Queue Callback When a called station is busy or in Do-Not-Dis turb, the caller can request a c allback (queue) and hang up until the station is available. This can be done even if the call camps on. Each sta- tion can have only one[...]

Page 182 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Statio n Messages INTER-ST ATION MESS AGES Intercom callers may leave a message waiting indication if a called statio n is busy , if there is no answer , if the station is in Do -Not-Disturb, or when they are connected to or placed on hold by another station. Users [...]

Page 183 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Leaving Messages LEAVING MESSAGES T O LEAVE A MESSAGE WAITING INDICATION : 1. When calling a station, if y ou hear a busy signal, Do-Not-Disturb signal (repeating sig- nal of four fast tones and a paus e), or the call is not answered: Inter -T el Phones: Press the button. [...]

Page 184 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Canceling a Message Waitin g Indication That You Left Canceling a Message W aiting Indication That Y ou Left Occasionally , you may wish to cancel a message waiting indication that you left, before the station user responds to the message. If the message was left with the[...]

Page 185 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Canceling a Waiting Message T O ANSWER MESSAGES AT A NON - DISPLAY PH ONE OR SINGLE - LINE SET : 1. Inter -T el Phones: If you see a flash ing phone button, press the button. Depending on how the messag e was left, an intercom call is placed to either the station that left[...]

Page 186 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Alternate Message Source Alternate Message Sourc e The Alternate Message Source feature was devel oped to enable a voice processing system to leave messages throu gh a station or hunt grou p that is designate d as its alternate message source. When a message is left on th[...]

Page 187 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Off-Hook Voice Announce ( OHVA) OFF-HOOK V OICE ANNOUNCE (OHV A) The Off-Hook V oice Announce (OHV A) feature allows an intercom caller (either single-line set or Inter -T el phone) to est ablish voice cont act with the called Inter-T e l phone user , even though the user [...]

Page 188 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Off-Hook Voice Announce (OHVA) T O PLACE AN OFF - HOOK VOICE ANNOUNCE CALL : 1. When placing an intercom call to a busy OHV A-enabled Inter -T el phone, do not hang up. Y ou hear busy signals until the Camp-On and OHV A Screening timers expire. (If you hear music after th[...]

Page 189 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Outside Calls OUT SIDE CALLS When a trunk is selected for receiving or pla cing an outside cal l, the voice channel is seized and cannot be used by any other station (unl ess the Conference feature is used, see page 209 ). If the desired trunk is busy , the stati on user c[...]

Page 190 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Placing Outside Calls 3. Y ou hear one of the following signals: • Outside dial tone: Manually dial, speed dial, or redial the desired telephone num- ber or use the outside directory . (Display phon es show the numbers dialed. When dialing is ended and the call is deter[...]

Page 191 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Placing Outside Calls T O PLACE A CALL USING AU TOMATIC R OUTE SELECTION : 1. Inter -T el Phones: While on or off hook, enter the Automatic Route Selection feature code (92000), or press the ARS button . Y ou hear dial tone. Single-Line Sets: Lift the handset and enter the[...]

Page 192 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Receiving Outside Calls RECEIVING OU T SIDE CALLS T O RE C E I V E AN OUTSID E CALL : Inter-T el Phones: Y ou will hear one of the following si gnals when receiving a n outside call. • Repeating long tones and a Call button or individual trunk button is flashing at the [...]

Page 193 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 On-Hook Monitoring ON-HOOK MONITORING An Inter-T el phone user with a speakerphone ca n monitor the call ( listen to a re corded mes- sage, wait for the call to be answered, or wa it on hold), and then speak handsfree when answered. T O USE ON - HOOK MONITOR : 1. While on [...]

Page 194 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Trunk Camp On and Busy Trunk Callback (Queue) T RUNK CAMP ON AND BUSY T RUNK CALLBACK (QUEUE) Camp-on and queue requests allow the caller to wait for an avai lable resource. A station user waiting for a specific resou rce (a trunk or a statio n) will b e served before a s[...]

Page 195 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Account Codes T O CANCEL A QUEUE BEFOR E THE CALLBACK : Inter -T el Phones: While o n hook, press the CANCEL QUEUE button or QUEUE button. Or , enter the Queue Callback feat ure code (6). The display shows QUEUE REQUEST CANCELED. Single-Line Set s: Lift the handset and ent[...]

Page 196 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Optional Account Codes • Forced – Long-Distance T oll Calls V alidated: When this account code type is enabled, the user only h as to enter an account cod e if the system detects that a lon g dis- tance call (a toll call outside of the local area codes) has been diale[...]

Page 197 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Enabling the Account Codes for All Calls Following Feature Enabling the Account Codes for All Calls Following Feature Y ou can use the Account Code For All Calls Fo llowing feature to enter an account code once and apply it to all calls placed from that phone until the fea[...]

Page 198 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Placing Calls On Hold PLACING CALLS ON HOLD There are several ways to plac e intercom and ou tside calls on hold. While on hold, the caller hears music (if equipped). There are three hold appl ications in the system: • Individual hold places the call on hold at one stat[...]

Page 199 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Hold SYSTEM HOLD NOTE: This feature does not apply to single-line sets. T O PLACE AN OUTSIDE CALL ON SYSTEM HOLD (I NTER -T EL PHO NES ONLY ): 1. While on a call, press the Speci al button and enter the System Hold feature code (335). Y ou hear intercom dial tone, a[...]

Page 200 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Microphone Mute MICROPHONE MUTE Whether handsfree or using t he handset, you can tempo rarily turn off your microphone while on a call. The call is still co nnected; you can hear the other party , but they cannot hear you. Since the call is not placed on hold, no timer is[...]

Page 201 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Call Waiting CALL W AITING While a station is in use, inco ming intercom an d outside calls camp on until the busy station is available. The busy party hear s a single camp-on tone every 15 seconds (unless the Camp-on T one timer is changed or camp-on to nes are disabled a[...]

Page 202 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Call Waiting T O RE S P O N D TO CALL WAITING USING A SINGLE - LINE SET : When you hear a single camp-on tone every 15 seconds while you are on a call, another call is waiting. Do one of the following . 1. If you wish to end the curr ent call, hang up. The call rings at y[...]

Page 203 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Call Transfer CALL T RANSFER FEATURE CODES There are two feature codes for transferring interc om and outside calls to other stations, V oice Processor applications, hunt groups, off-node devices, or outside telephone numbers. The call transfer options are as follows: • [...]

Page 204 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Transfer to Ring T RANSFER TO RING T O TRANS FER A CALL OR CONFERENCE : 1. Inter -T el Phones: While on a call, press the bu tton, or press the Special but- ton and enter the T ransfer to Ring feature co de (345). Y ou hear intercom dial tone. The display shows TRANSFER C[...]

Page 205 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Transfer t o Hold T RANSFER TO HOLD A call transferred to hold at a station does not ring or send a display message while holding. After the Hold timer expires, the stat ion rings or sends call waiting signals. Also, call s trans- ferred to hold do not recall the transferr[...]

Page 206 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Call Screening CALL SCREENING Calls transferred from the Automated Attendant or a Call Routing Announcem ent application can be screened, announced, or unannounced. Se parate programming flags in the database determine the methods used for transferring calls to stations w[...]

Page 207 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Call Screening Receiving an Announced Or Scr eened T ransferred Call: Depending on the T ransfer Method programmed fo r your mailbox or extension ID, one o f the following will occu r when you receive a call transfer from the automated attendant or a Call Routing Announcem[...]

Page 208 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Reverse Tran sfer REVERSE T RANSFER Calls ringing or recalling at a station, a hu nt gr oup, or a transfer-to-park location can be picked up at any other station, us ing this feature. Calls on hold can also be picked up from stations and from transfer-to-pa rk locations. [...]

Page 209 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Conference Calls CONFERENCE CALLS Station users can establish multi-party conference calls witho ut operator assistance. There can be up to four parties in a conf erence. In addition to the in itiating statio n, the conference c an include any combinati on of up to three i[...]

Page 210 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Placing a Conference Call PLACING A CONFERENCE CALL T O PLACE A CONFERENCE CALL : 1. While on a call: Inter -T el Phones: Press the butto n, or press the Special button and enter the Conference feature code (5). The party is on conference wa it hold (hears m usic) and the[...]

Page 21 1 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Add Parties to a Conferen ce NOTE: If the number of parties in your conference exceeds the capacities of the system resources, you will hear reorder tone and see a display that tells you MAX N UMBER OF P AR- TIES EXCEEDED. T o complete the co nference setup, return to the[...]

Page 212 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Exiting and Re-Entering th e Conferen ce Exiting and Re-Entering the Confere nce T O EXIT THE CONFER ENCE AND LEAVE THE OTHER PARTIES CONNECTED ( ANY INSIDE PARTY ): Inter -T el Phones: During the conference, press the button and h ang up. The button and a Call button flu[...]

Page 213 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Placing the Entire Conference on Ho ld Placing the Enti re Conference on Hold Any inside party involved in a conference can place the conference on hold at his or her sta- tion. The other conference parties remain conne ct ed and can conve rse. The station user that placed[...]

Page 214 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Record-A-Call RECORD-A-CALL NOTE: The Record-A-Ca ll premium feat ure is require d to use Record-A-Ca ll. If your system is programmed with a Record-A-C all application, the stations can be pro- grammed to use the Record-A-Call feature. It al lows users to enter a feature[...]

Page 215 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Record-A-Call The Record-A-Call feature c ode can be assigned to a user-programmable feature button. If the feature button has a lamp, it flashes while the R ecord-A-Call co nference is being set up and is lit while the feature is active. The programmer can set a maximum l[...]

Page 216 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Agent Help AGENT HELP NOTE: The Agent Help premiu m feature is required to use Agent Help . The Agent Help feature allows a station user to request help fr om a designated “Agent Help Extension” during a two- or three-party call. Wh en the request-for- help call rings[...]

Page 217 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Agent Help In a network setting, the Agent Help Extension does not n eed to reside on the same node as the user requesting Agent Help. The type of station instrument determines how the Agent Help Exten sion is alerted: • Display Phones: If the Agent Help Extension i s a [...]

Page 218 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Agent Help The Agent Help feature will not function in the following cases: • If the feature is not enabled in Premium Features, any user attempting to enter the Agent Help feature code will hear reorde r tones and, if at a display phon e, see a RESER VED FEA TURE displ[...]

Page 219 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Forw arding SYSTEM FORWARDING NOTE: The System Forwarding premium feature is requ ired to use system forwarding. System forwarding provides the ability to program the system so that calls ringing at a station will follow a dat abase-programmed “forwa rding path”[...]

Page 220 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Forwarding • S tation status: The system recognizes four diff erent types of station status. — No Answer: If the call is not ans wered at the principal station before the Syst em Forwarding Initiate timer expires, the system sends the call to the forwarding pat[...]

Page 221 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Individual Statio n Forwarding Points INDIVIDUAL ST ATION FORWARDING POINT S The ringing duration at each station forwarding point is determined by the Sy stem Forwarding Advance timer (defaults to 15 seconds) . If the station forwarding point is busy , the call will camp-[...]

Page 222 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Manual Call Forward ing and System Forwarding MANUAL CALL FORWARDING AND SYSTEM FORWARDING If the principal station or a forward- ing point has manual call forward enabled (using the bu tton or one of the Call Forwarding feature codes), the Call Forward feature overrides [...]

Page 223 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Forw ard Enable/D isable If the principal station r eceives a manually forwarded call (not a sys- tem forward), that call will not fol- low the principal station ’ s system forwarding path. If an infinite forward loop r esults from the combination of manual for- w[...]

Page 224 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Unanswere d System Forwar d Calls UNANSWERED SYSTEM FORWARD CALLS If a call that is following a system forwarding pa th is not answered or al l forwarding points are in Do-Not-Disturb or busy , its final destinat ion depends on the t ype of call as shown below . TYPE OF C[...]

Page 225 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Call Forwarding CALL FORWARDING W ith call forwarding, a station user can route incoming intercom and outside calls (including direct ring-in calls) to another stati on, to a hunt group, or to an out side telephone number, if allowed by toll and trunk restrictions. In a ne[...]

Page 226 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 FWD Button If a station is programmed for Forward No Answ er or Forward No Answer/Busy and receives a transferred call, the Forward No Answer time r is started when the intercom call from the transferring station begins ringing. The Forward No Answer timer is restarted if[...]

Page 227 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Forward to an Outside Number FORWARD TO AN OUTSIDE NUMBER When programming a station fo r call forward to an outside telephone number , a trunk access code is programmed before the telephone number . If the station is called while the selected trunk group is busy , t he ca[...]

Page 228 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 How to Forward Calls to an Extension or Outside Numbe r HOW TO FORWARD CALLS TO AN EXTENSION OR OUT SIDE NUMBER Station users can also forward calls using the Remote Programming feature described on page 252 . T O FORWA R D CALLS : 1. Executive Display , Pr ofessional Dis[...]

Page 229 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 How to Forward Calls to an Extension or Ou tside Number If forwar ding to an outside telephon e number , do one of the follo wing: • Dial a trunk access code (8 or 92001-922 08). The display shows ENTER PHONE #. Dial the desired telephone number . • (Inter-T el phone u[...]

Page 230 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Speed Dialing SPEED DIALING Three system features provide sp eed-dialing. They are as follows: • System Speed Dialing: Up to 1000, 48-digit system speed-dial n umbers can be stored in the system. • S tation Speed Dialing: Each station user can program up to 10, 16 -di[...]

Page 231 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Viewing System Speed-Dial Numbers Viewin g System S peed-Dial Numbers T O VIEW SYSTEM SPEED - DIAL NUMBERS AND NAMES : NOTE: If you make a mistake, use the button to backspace. 1. While on hook, press or enter the Syst em-Speed Dial feat ure code (381). The display shows R[...]

Page 232 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Speed Dialing ST ATION SPEED DIALING For convenience, each station user can progra m up to 10, 16-digit station speed-dial numbers. Single-line sets use speed-dial location codes (0 -9). Inter -T el phones use speed-dial buttons, if programmed in the Inter-T el ph[...]

Page 233 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Programming Station Sp eed-Dial Numbers and Names Display phone users can program an associated name for each station speed-dial number . Speed-dial names can contain up to 16 characters. T o program sp eed-dial names, dialpad but- tons are used to enter the desired letter[...]

Page 234 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Programming Station Speed-Dial Numb ers and Names 3. When the display shows ENTER NUMBER do one of the following: • T o enter or change a number: Dial the extension number or telephone number (up to 16 digits, including pauses an d hookflashes) to be stored. T o include[...]

Page 235 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Programming Station Sp eed-Dial Numbers and Names T O PROGRAM STATION SPEED - DIAL NUMBERS AT A NON - DISPLAY PHONE : NOTE: If yo u make a mistake, press or CANCEL ; then start over . The nu mber in memory remains unchanged. Or , use the button to backspace. 1. While on ho[...]

Page 236 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Viewing Station Speed-Dial Numbers Viewing St ation S peed-Dial Numbers T O VIEW THE CONTENTS OF A SPEED - DIAL BUTTON ( ON A DISPLAY PHONE ): 1. While on hook, enter the Review Keys feat ure code (396). The display shows PRESS THE KEY TO REVIEW . Press the desired speed-[...]

Page 237 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Dialing Station Speed-Dial Numbers Dialing St ation Speed-Dial Numbers T O DIAL A STA TION SPEED - DIAL NUMBER AT A SINGLE - LINE SET : 1. Lift the handset. (Inter-T el phones can remain on hook.) 2. If placing an outside ca ll, select an outgoing trunk or use ARS. If plac[...]

Page 238 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Intercom, Speed-Dial, and Feature Code Directory INTERCOM, SPEED-DI AL, AND FEATURE CODE DIRECTORY NOTE: The feature does not apply to single-line sets. The Directory feature enables display phone us ers to “look up” intercom extension numbers and usernames, system sp[...]

Page 239 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Intercom, Speed-Dial , and Feature Code Direc tory Only administrator stat ions will be able to view admi nistrator feature codes using the directo ry . If the Diagnostics Mode feature is enabled, you will also be able to see the diagnostic feature codes. *The character av[...]

Page 240 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Intercom, Speed-Dial, and Feature Code Directory 4. If desir ed, press the high end of the V olume button or the NEXT butto n to scroll for- ward alphabetically through the directory or press the low end of the V olume button or the PREVIOUS button to scroll backward. 5. [...]

Page 241 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 House Phone HOUSE PHONE This feature provides users with the ability to place a pre-designated intercom or outside call simply by lifting the h andset (or pressing the Speaker button, if using an Inter -T el phone) on a designated house phone. In a network, the house pho n[...]

Page 242 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 House Phone There is a flag, called “House Phone Mode,” that affects single-line house phones. The house phone can be programmed to return to dial tone after a call is disconnected (normal mode). This allows the user to enter a feature code or place a call. Or, the di[...]

Page 243 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Redialing REDIALING The Redial feature can store one telephone number in redial memory at th e station. If the sta- tion user reaches a busy number , is disconnected, or if there is no answer , the number can be redialed easily . The stat ion user simp ly li fts the handse[...]

Page 244 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Using the Last Number Saved Featur e USING THE LAST NUMBER SAVED FEATURE Use the followin g procedures to save and redial numbers at stations that are programmed to use the Last Number Saved feature. T O SAVE A NUMBER ON A STATION PROGRAMMED FOR LAST NUMBER SAVED : NOTE: [...]

Page 245 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Redirect Call REDIRECT CALL The Redirect Call feature code is located unde r System/Devices and Feature Codes/Feature Codes. The Redirect Call Feature (feature code 331 ) allows Inter-T el phone users to route ring- ing outside, intercom, and camped on calls to another sta[...]

Page 246 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Paging PAGING The Paging feature allows an nouncement s to be made th ro ugh phone internal speakers. Optional external paging equipment (am plifiers and paging speakers) may also be installed. There can be up to 10 paging zones (50 when usin g a CP Server). When the syst[...]

Page 247 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Remove from Paging REMOVE FROM PAGING An Inter-T el phone user can prevent the phone from receiving pages or allow it to receive pages again using these feature co des. If the phone is assi gned to more than one p age zone, all zones are removed or replaced; the user canno[...]

Page 248 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Do-Not-Disturb Do-Not-Disturb messages can be programmed in the database or using an administrator sta- tion. Default Do-Not -Disturb messages are pro grammed as follows: Do-Not-Disturb works as follows in a network settin g: • Each node has its own list of Do-Not-Distu[...]

Page 249 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Do-Not-Disturb The second line of the message can be customized with a numeric/alphanumeric message of up to 16 characters (English/Spanis h and/or Japanese characters). The customized me ssage is entered as described below . When entering a customized Do-Not-D isturb mess[...]

Page 250 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Do-Not-Disturb T O ENABLE D O -N OT -D ISTURB MO DE : 1. Inter -T el Phones: While on hook, press the butt on, or enter the Do-Not-Dis- turb feature code (370) or Do-Not-Disturb On/Of f feature co de (372). Display phones show SELECT DND MESSAGE # (01-20). 2. Single-Line [...]

Page 251 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Do-Not-Disturb Override T O PLACE YOUR BUSY STATION IN D O -N OT -D ISTURB WHILE A CALL IS CAMPED ON : If, while on a call, you h ear call waiting signals and you wish to let the caller kn ow you do not want to be disturbed: Inter -T el Phones: Press the bu tton or press t[...]

Page 252 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Remote Feature Programming REMOTE FEATURE PROGRAMMING The Remote Programming feature allows a user to place a phone in Do-Not-Disturb mode (DND) or forward the station’ s ca lls, either from another stat ion or through DISA. Each station has a password to limit access t[...]

Page 253 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Remote Do- Not-Disturb Pr ogramming T O CHANGE THE STATION PASSWOR D USING RE M O T E PR OGRAMMING : 1. If calling from an outside telephone, access the system through a DISA lin e. Enter the DISA security code (if applicable ). Y ou hear a confirmation tone. If pr ogrammi[...]

Page 254 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Remote Do-N ot-Disturb Pr ogramming 5. T o turn on Do-Not-Disturb: a. Enter the Do-Not-Disturb On feature code (370). (The On/Of f feature code cannot be used in remote programming.) If you entered an invalid featur e code, you will hear reorder tones and can try again. N[...]

Page 255 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Remote Forward Prog ramming REMOTE FORWARD PROGRAMMING T O FORWARD A STATION USING THE RE M O T E PROGRAMMING FEATUR E : NOTE: After each entry , non-display phone users will hear a confirmation tone. Outside callers using a DISA line will hear confirmation tone fo llowed [...]

Page 256 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Default Station DEFAULT ST ATION A station user can enter one feature code tha t will return the following features to their default states. Returning a station to default: • Cancels the following f eatures, if in effect: — Do-Not-Disturb — Manual Call Forwarding ?[...]

Page 257 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Hookflash HOOKFLASH A timed hookflash may be required for Inter -T el phone and single-li ne users to use certain tele- phone company or PBX featu res. The CO Hookflash feature code sends a timed hookflash over the trunk when en tered. A hookflash will rest art the call co[...]

Page 258 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Reminder Messa ges REMINDER MESSAGES NOTE: This feature does not a pply to single-line se ts. Reminder messages are set, like an alarm clock, to signal an Inter -T el phone at a specified time. The user can select the message and time up to 24 hours in advance. T wenty di[...]

Page 259 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Reminder Messag es T O REQUEST REM I N D E R MESSAGES : NOTE: Lift and replace the handset to stop the process without sele cting a message. 1. While on hook, enter the Remin der Message feature code (305). Display p hones show SELECT REMINDER MSG # (01-20). 2. T o select [...]

Page 260 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Record Keeping and Main tenance Featu res RECORD KEEPING AND MAINTENANCE FEATURES CALL COST ACCOUNTING NOTE: The system' s Call Cost Accounting feature is in tended to prov ide a cost estima te that is applied to the various classes of calls. Due to the wide variati [...]

Page 261 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Messag e Deta il Recording (SMDR) All outgoing calls using a trunk that is not subj ect to toll restriction are cl assified as one of the following call types for call cost calculation (call cost type is programmed in the database). • Free • Local • To l l L [...]

Page 262 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Message Detail Recording (SMDR) • Record All T runk T o T runk Calls: Records all calls made fr om one outside caller to another . • Record All Network Calls: Records all calls placed to and received from network nodes. • Record All Off-Node Devices: Records[...]

Page 263 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 SMDR Report Format FIGURE 12. SMDR Report Format TYP EXT# TRUNK DIALED DIGITS ST AR T ELAPSED COST ACCOUNT CODE XXX XXXXXXXXXXX <28 characters> HH:MM HH:MM:SS $XX.XX XXXXXXXXXXXX* TYP Call type abbreviations for: * Dep ending on how your system is programm ed, th e o[...]

Page 264 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 SMDR Report Format FIGURE 12. SMDR Report Format (Continued) ST AR T This shows the time that the call became valid (see pa ge 261 for an explanati on). For an unan- swered ring-in, it shows th e time the call began ringing. It is shown in 24-hour time (00:00 - 23:59). EL[...]

Page 265 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Error/Message Printing SYSTEM ERROR/MESSAGE PRINTING The system has a self-diagnostic feature that monitors the system . When a system fault or other noteworthy condition i s detected, the software d e termines the impact of the condition and clas- sifies it as an a[...]

Page 266 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Error/Message Prin ting • Message Print will not route messages during a startup or reset. The system will wait one minute before starting to send messages . S tartup messages will only be printed locally . • Messages may not be printed i n time sequence order [...]

Page 267 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Power Failure Capabilities • Realm: This field does not appear for Alarm messages. This two-charact er fiel d indi- cates the realm responsi ble for the message. The field will contain one of the fo llowing abbreviations: — DB indicates that the message applies to the [...]

Page 268 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Customized System Program ming Reports[...]

Page 269 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 V o ice Processing Features CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271 Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Page 270 Voice Processing Fe atures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 CONTENTS P AGE Using V oice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294 Access to a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Page 271 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Introduction INTRODUCTION The V oice Processor can be used for any of th e following appl ications . Each application is described in detail in this chapter . • Automated Attendan t: The automated attendant is a pr ogrammable feature that can be used to provid[...]

Page 272 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automated Attendant AUTOMATED ATTENDANT The automated attendant is a programmable featur e that can be used to provide automated call answering service. Calls can tra nsfer , forward, or directly ring in to an automated attendant. A V oice Processor is require[...]

Page 273 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automated Attendant Applications When the automated attendant answers a call, the caller will hear the company greeting, fol- lowed by instr uctions and the list of available o ptions. The caller then has the foll owing options: • Dial a station extension numb[...]

Page 274 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automated Attendant Recall Destination AUTOMATED ATTENDANT RECALL DESTINATION When a station receives a call that has been routed through the automate d attendant, the call is handled as a transferred, call and the display shows TFR FROM (description). If the [...]

Page 275 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Extension ID EXTENSION ID Extension IDs are us ed in conjunction with tr ansferring calls throug h the Automated Attend ant or using the Extension Directory . The extension ID allows ca llers to be transferred to stations and applications that do not have mailbo[...]

Page 276 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Call Routing Announcement CALL ROUTING ANNOUNCEMENT The Call Routing Announcement application can be used as a simple pl ayback device that plays a message and then hangs up to disconnect the call. This is especially useful for program- ming hunt group announc[...]

Page 277 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Call Routing Custom Audiotex Recordings CALL ROUTING CUSTOM A UDIOTEX RECORDINGS When accessed, the Call Routing Announcement application will play a custom audiotex recording and then hang up. Call routing announcements are recorded usin g the voice mail admini[...]

Page 278 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Sample Call Routing Announcement Tree FIGURE 13. Sample Call Routing Announcement T ree EXT 2500: “ Thank you for calling X Company , if you know the party’ s extension nu mber , you may dial it now . For a company dir ectory , press #. For Sales informati[...]

Page 279 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Fax-On-Demand FAX-ON-DEMAND The Fax-On-Demand feature provide s fax services to callers. It is a specially programmed Call Routing Announcement appli cation that uses digit translatio n to allow callers to select the doc- uments they wish to have faxed to them. [...]

Page 280 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Fax-On-Demand 9. The caller hangs up or returns to step 2 t o select more documents. (If more documents are selected and canceled, the doc uments that were selecte d and accepted pr eviously will still be sent. Each time the caller accep ts the documents and e[...]

Page 281 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Directories DIRECTORIES There are two types of V oice Pro cessor directories that can be enabled (or disabled) in the sys- tem: Mailbox and Extension. • The V oice Mailbox Directory is a list of mailbox subscrib ers, their recorded names, and mailbox numbers. [...]

Page 282 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Locating a Name LOCATING A NAME Entering a Name There are two methods used for entering a name : Quick Spell and Exact Spell . Outside cal lers and station users with non-display phones and si ngle-line sets use Quick Spell. Display phone stations use the Exac[...]

Page 283 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Listening to the Next/ Previous Name Listening to the Ne xt/Previous Name After a name has been played, the caller can listen to the previous name in the directory by pressing . T o listen to the nex t name, the caller can press . The directory lists are circula[...]

Page 284 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Record-A-Call RECORD-A-CALL NOTE: The Record-A-Ca ll premium feat ure is require d to use Record-A-Ca ll. If the V oice Processor has a Record-A-Call applic ation, the users can enter a feature code to record ongoing calls in their designated Reco rd-A-Call ma[...]

Page 285 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Scheduled Time-Based Application Routing (STAR) SCHEDULED TIME-BASED APPLICATION ROUTING (ST AR) Scheduled T ime-Based Application Routing (ST A R) allows you to have applications with alternate greetings and/or different programming set up for holidays, weekend[...]

Page 286 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 SMDR Information Storage and Retr ieval SMDR INFORMATION STOR AGE AND RETRIEVAL The V oice Processor PC can be used to captu re Station Mess age Detail Re cording (SMDR) informatio n. The SMDR informatio n is stored in a file on the V oice Pro cessor PC’ s h[...]

Page 287 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Voice Mail VO I C E M A I L The voice mail feature allows callers to send and receive recorded messages from any station or DTMF telephone. (Dial-pulse signalin g is not recognized by the V oice Processor . Callers using dial-pul se phones will be routed to the [...]

Page 288 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Voice Mail and Message Notifica tion/Retrieval Applicatio ns Station users and ou tside callers gain access to the voice mail application in the following ways: • By dialing the teleph one number or ex tension number assigned t o the voice mail appli - catio[...]

Page 289 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Mailboxes MAILBOXES A mailbox is a storage location on the V oice Proces sor PC hard disk that stores all messages that have been di rected to it. (The hard disk also stores prompts, greet ings, and special pro- gramming.) Each “Subscriber” (member of th e v[...]

Page 290 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Group Lists During database programming, each mailbox is assigned a dial-0 operator destina tion. When a caller presses while l istening to th e mailbox’ s personal g reeting or r ecording instr uctions, or while recording a non-subscriber message, th e oper[...]

Page 291 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Message Notification to Stations MESSAGE NOTIFICATION TO ST ATIONS Each mailbox has a programmed Message Notificatio n Station. This is usually the extension number that matches the mailbox nu mber (associ ated mailbox). However, a dif ferent number can be used [...]

Page 292 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 All Messages, Priority Only, and Each New Message Flags All Messages, Priority Only , and Each New Message Flags When the mailbox is being programmed for remo te notification, message notification can be set to place the notification cal l when any message is [...]

Page 293 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Notification Numbers Notification Numbers Each cascade level has a programmed notification number that can be an extension number or an outside telephone number . When an outside telephone number is used, the system will access an outgoing trunk using the code p[...]

Page 294 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Using Voice Mail USING V OICE MAIL V oice mail subscriber feat ures include the follo wing: • Listen to new messages, if any • Send a message • Listen to saved messages, if any • Set personal options • Set up remo te messaging, if enabled When a subs[...]

Page 295 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Initializing a Subscriber Mailbox or Exte nsion ID INITIALIZING A SUBSCRIBER MAILBOX OR EXTENSION ID The first time a subscriber uses voice mail, he or she must customize the mailbox. System prompts wil l instruct the subscriber to: • Change the default passwo[...]

Page 296 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Listening t o Messages LISTENING TO MESSAGES There are three types of voice mail messages: • New Messages are messages that you have not yet heard, including Bro adcast Mes- sages from the voice mail administrator and system-sent messages. The order in which[...]

Page 297 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Listening to Me ssages Whenever you access voice mail as a subscriber , you are told how many new and saved mes- sages you have. F RO M THE M AIN M ENU : 1. EITHER, Press to listen to your new m essages. OR, Press to listen to your saved m essages. 2. The system[...]

Page 298 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Recovering D eleted Mess ages RECOVERING DELETED MESSAGES This feature allows you to “undo” the Delete Message op eration and restore previo usly deleted messages. The messages will be resto red to your saved-messag e queue. Y ou have a set amount of time [...]

Page 299 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Sending a Message SENDING A MESSAGE As a subsc riber , you can record and send vo ice messages to other users from the subscriber Main Menu. F OLLOW THESE STEPS : 1. Dial the voice mail application acces s number . (Y ou hear the main menu.) 2. During or after t[...]

Page 300 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Canceling Unheard Messages 9. Y ou can do one or m ore of the following if you selected “special delivery options” above: • Press to mark the message “private.” (T his prevents the reci pient from forward- ing it to other subscribers.) • Press to m[...]

Page 301 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Personal Options PERSONAL OPTIONS Personal Options allow you to customi ze your mailbox. Each subscriber ’ s mailbox has the fol- lowing personal options: • Greetings: Y our primary or alternate greeting is played to calle rs when they reach your mailbox. Y [...]

Page 302 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Personal Options T O PROGRAM PERSONAL OPTIONS : 1. Dial the voice mail application access number . Y ou hear the main menu. 2. During or after the greeting, press to identify yourself as a subscriber . 3. Enter your mailbox number and password. 4. When you hea[...]

Page 303 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Personal Options 9. T o set up Remote Messaging, press . NOTE: In the following procedure, some Inter-T el p hones have menu buttons next to their displays which you can use inste ad of pressing the di gits on the dialpad. a. Press to set up a Primary cascade, o[...]

Page 304 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Personal Options 10. T o change your Fax Destination Number , press for More Op tions and then press . a. Enter the number of your fax destination, followed by . b. T o accept press . Or , to erase the number and re-enter it press . 11 . T o change your Mess a[...]

Page 305 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Outside Caller Use of Voice Mail OUT SIDE CALLER USE OF V OICE MAIL Callers who do not have a subscriber m ailbox can leave messages for subscribers. Also, Sub- scribers can use this method for leaving messa ges without accessing thei r mailboxes. If a non- subs[...]

Page 306 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Unified Messaging 5. Y ou can do one or m ore of the following if you selected “special delivery options” above: • Press to mark the message “private.” (T his prevents the reci pient from forward- ing it to other subscribers.) • Press to mark the m[...]

Page 307 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Level 1 LEVEL 1 When a mailbox receives a voice mail message or uses the voice mail Record-A-Call feature, one of four things can occur , depending on how the mailbox’ s E-Mail Gateway field is pro- grammed. • If the field is programmed to DISABLED, th e voi[...]

Page 308 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Level 1 The e-mail message sent by the voice mail will have the follow ing components: • To : The TO line will contain the recipient’ s e-mail address. • From: The FROM li ne will contain the e-mail a ddress of the V oice Processor . If an E- Mail Real N[...]

Page 309 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Levels 2 and 3 LEVELS 2 AND 3 T o use Level 2 or 3 Unified Messaging, you must have the following: • An existing e-mail system based on Microsoft Outlook /Exchange (MAPI). • The mailboxes’ E-mail Gateway fields are programmed for “Uni fied Messaging.” [...]

Page 310 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automatic Fax Detection AUTOMATIC FAX DETECTION NOTE: This feature is available in the NT V oice Processor only . W ith Automatic Fax Detection, Call Routing Announcement applications and mailboxes can be programmed to automatically route incoming fa x cal ls [...]

Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Page 31 1 Index Symbols “All Transient Displays” Station Flag 166 “DKTS Alternate Transient Display Timer” Station Fla g And Timer 166 “Hot” Dialpad Buttons vs. “SPCL Ke y Required For Feature Code En - try” Flag 116 “Send Alert Burst To Headset” Station Flag 89 “Transi[...]

Page 312 Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automated Attendant 4, 271, 272 applications 273 custom recordings 48, 274 directory 273 recall destination 271, 274 Voice Processor 272 Automatic Call Access 170 Automatic Daylight Saving Time 10 Automatic Fax Detection 310 Automatic Intercom Answer 170 Automatic Outside Call Answe[...]

Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Page 313 D Data Device 90 Data Port Module 12-line and 24-line an alog phones 90 specifications 90 Database Programming 12 Database Programming Additions 145 Database Programming at Administrator Station 12 Database-Programmed Account Codes 195 Date 266 Date and Time Display 10, 11, 164 Day [...]

Page 314 Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Exempt from ARS 155 Exiting a Conference 211 Exiting and Re-Entering the Conference 212 Expanded CO Ca ll Information 149 Extension ID 273, 275, 289 Extension Lists in ACD hunt groups 140 in hunt groups 131 Extension Number, Username, Ti me and Date Display 166 Extension Numbers 127[...]

Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Page 315 Hunt Groups 130 as alternate message source 132 as attendants 128 as message center 132 average wait time 136 call circulation 130 call forwarding 132 call processing 131 camp on 131 capacity 130 DISA calls 162 distributed 131 do-not-disturb 247 forwarding p oints 221 linear 130 pil[...]

Page 316 Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 LCD Contrast Adjustment 79 LCD Touch Sc reen 100 Leaving Messages 183 Light-Emitting Diode (LED) Indications 86 Light-Emitting Diodes (LEDs) DSS/BLF keys 98 indicators 73 phone 86 red/green 88 Limited Warranty xii Linear Hunt Group 130 Liquid Crys tal Display (L CD) 78, 79 Listening[...]

Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Page 317 do-not-disturb 248 emergency calls 159 handsfree calls 176 house phon e 241 message print 265 messages 182 music on hold 171 night mode 162 Record-A-Call 21 4 record-a-call 28 4 reminder messages 258 remote feature p rogramming 252 reverse transfer 208 ring in 151 setting time 11 sp[...]

Page 318 Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 data device 90 data port module 90 headsets 88 loud ringing adapter 90 MDPM 89 PCDPM 89 PCDPM bit rate 90 ring tone selection 165 secondary exten sion keys 85 SPCL button 115 speakerphon e 75 user-program mable buttons 167 volume contr ols 89 Pilot Numbers 130 Placing 9 calls on hol[...]

Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Page 319 Remote Forward Programming 255 Remote Messaging 289, 291, 301 Remote Notification Cascade 291 Remove From Paging 247 Remove/Replace Hunt Group 133 Remove/Replace Paging 247 Reports 267 Requesting Additional Information 283 Resetting the Call Processing Card Modem 42 Responding to Me[...]

Page 320 Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Stations 172 programmin g at administr ator station 14 toll restriction COS 155 Station-To-Station Calling 177 Subscriber 289, 294 Supervisors 136 Suppress Absorbed Digits 262 Suppress Equal Access Digits 262 Suppress Outside Part y Number 262 Suppress Toll Digits 262 Suppress Trunk[...]

Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Page 321 U UCD Hunt Groups 134, 136 announcement stations 134 overflow stations 134 priority level 136 priority list 136 supervisors 136 supervisors an d station Monito ring 137 Unannounced Calls 207 Unanswered System Fo rward Ca lls 224 Undefined Keys 83 Undelete Message 298 Undeliverable M[...]

Page 322 Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004[...]

Default Feature Codes AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Page 323 Default Feature Codes Tr unk Access Co des *These fea ture codes m ay differ dependi ng on the sof tware version. S tation Feature Codes FEA TURE NAME CODE Automatic Route Select ion (ARS) 92000* T runk Group Access 1-208 92001- 92208* Emergency Calls 91 1 Outgoing C[...]

Page 324 Default Fea ture Codes AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Administrator Feature Codes Diagnostics Feature Code s The Diagnostics Mode featur e code (9900) must be entered before the following feature codes can be used. S tation S peed Dial S tation S peed Dial Progra m 382 383 Switch Keymap 399 System Forward Enable System[...]

V OIC E MAIL FLOWCHART NOTE: At any menu level, you can press to ca ncel or return to the previous menu or press to accept. # ACCESSING THE SYSTEM ADMINISTRA TOR’S MAILBOX • EITHER , Press the MSG button t o respond to a message from voice mail. OR, Call the voice mail extension number , press , and enter your mailbox number . • Enter yo ur p[...]

Part No. 55 0.8001 Issue 8.2, January 2004 A661/9112A[...]