Intermec PM43c manual

Mid-Range Printer User ’ s Manual PM 43 | PM 43c[...]

ii PM43 and PM43c Mid-Range Printer User Manual Intermec T echnologies Cor poration W orldwide Headquarters 6001 36th Ave.W . Everett, W A 98203 U.S.A . www.intermec.com The information contained herei n is provided solely for the purpose of allowing customers to operate and service Intermec-manuf actured equipment and is no t to be released, repro[...]

Contents PM43 and PM43c Mid-Range Printer User Manual iii Contents Before Y ou Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix [...]

Contents iv PM43 and PM43c Mid-Range Printer User Manual Connect the Printer to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 3 About T est Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Prin[...]

PM43 and PM43c Mid-Range Printer User Manual v About Uploading Fonts, Images, Application s, Form ats, and Web Pages . . . . . . . . . . . . . . 62 Upload Fonts, Images, Application s, Formats, and W eb Forms from the W eb Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 2 Uplo[...]

vi PM43 and PM43c Mid-Range Printer User Manual 6 Maintain the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 About Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Clean the Printhead . . . . . . . . . . . . . . . . . . . . . [...]

PM43 and PM43c Mid-Range Printer User Manual vii System I/O Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 System Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 System Maintenance Alert Settings . . . . . . .[...]

Contents viii PM43 and PM43c Mid-Range Printer User Manual[...]

Before You Begin PM43 and PM43c Mid-Range Printer User Manual ix Before Y ou Begin This section provides you with safe ty inf ormation, technical support information, and sources f o r additional product inf ormation. Safet y Inform ation Y our safety is extremely important. Read and follow all warnings and cautions in this document before handling[...]

Before You Begin x PM43 and PM43c Mid-Range Printer User Manual W arning: Moving par ts are exposed when the cover is open. Make sure the cover is closed before you operate the printer. W arning: Do not open the electronics cover. Dangerous voltage! W arning: Do not remove the bottom plate. Dangerous volt age! W arning: Do not put your f ingers ins[...]

Before You Begin PM43 and PM43c Mid-Range Printer User Manual xi Product Identification The machine labels are attached to the underside of the printer and contain in formation on type, model, serial number, and A C voltage. This document provides warnings regarding personal safety during operation of the printer. Global Ser vices and Support W arr[...]

Before You Begin xii PM43 and PM43c Mid-Range Printer User Manual Who Should Read This Manual This user manual provides you with information about the features of the PM43 and PM43c printers, and how to install, conf igure, operate, maintain, and troubleshoot them. Related Documents The Intermec web site at www.intermec.com contains our documents ([...]

1 1 About the Printer This chapter introduces the PM43 and PM43c printers, and includes descriptions of printe r features and basic operation.[...]

Chapter 1 — About the Printer 2 PM43 and PM43c Mid-Range Printer User Manual About the PM43 and PM43c Printer The PM43 and PM4 3c printers are rugged label printers that include integrated USB, RS-232, and Ethern et interfaces. You can connect the printers to a single desktop PC, to a wired network, or to a wireless network. Features of both prin[...]

Chapter 1 — About the Printer PM43 and PM43c Mid-Range Printer User Manual 3 Identify the Parts of the Printer Use these illustrations to familiarize yourself with the PM43 and PM43c printers. Most of the illustrations in this manual show the PM43 printer. The internal parts and back connectors are the same for both printer models. Front View of [...]

Chapter 1 — About the Printer 4 PM43 and PM43c Mid-Range Printer User Manual Front View of the PM43c Printer Internal View of the PM 43 Printer 1SJOUCVUUPO 6TFSJOUFSGBDF .FEJBDPWFS 1SJOUIFBEMFWFS (BQTFOTPSBEKVTUNFOUXIFFM 3JCCPOUBLFVQ 3JCCPOTVQQMZ .FEJBIBOHFS[...]

Chapter 1 — About the Printer PM43 and PM43c Mid-Range Printer User Manual 5 Back View of the PM43 Printer About the Front Panel There are two front panels available for the PM43 and PM43c printers: • Icon (no display) • Full touch display Both versions of the front panel contain the Print button and the Ready-to-Work indicator. The PM43 with[...]

Chapter 1 — About the Printer 6 P M43 and PM43c Mid-Range Printer User Manual About the Ready-to-Work Indicator The Ready-to-Work indicato r on the front of the printer turns on when the printer is ready to print. Ready-to-W ork Indicator Location Ready-to-Work Indicator Status Descriptio n On Printer i s ready for a p rint job. Blinking Printer [...]

Chapter 1 — About the Printer PM43 and PM43c Mid-Range Printer User Manual 7 About the Print Button The blue button on the front panel is the Print button. Both models of printer have a blue Print button. Use the Print button to feed media, pause print jobs, and print. Use this table to und erstand the functions of the Print button. Print Button [...]

Chapter 1 — About the Printer 8 PM43 and PM43c Mid-Range Printer User Manual About the Icon Front Panel The icon front panel contains icons that light up to indicate printer communications, printer erro rs, and maintenance issues. Icon Front Panel on a P M43 Printer Use this table to understand what it means when an icon lights up. 1.  1. ?[...]

Chapter 1 — About the Printer PM43 and PM43c Mid-Range Printer User Manual 9 Media Red Out of media or there is a problem with the media (jammed, not loaded correctly). If the printer has a label taken sensor installed and enabled, this icon ind icates that a label has been printed but no t yet remov ed. Off Media is available an d loaded correct[...]

Chapter 1 — About the Printer 10 PM43 and PM43c Mid-Range Printer User Manual About the Full Touch Display Front Panel The full touch display front panel contains a 3.5-inch touch panel and a keypad for entering information or navigating through the user interface. The Full T ouch Display Front Panel on a PM43 Printer The full touc h screen is a [...]

Chapter 1 — About the Printer PM43 and PM43c Mid-Range Printer User Manual 11 About the Ready Screen After you turn the printer on, the Ready screen appears when the printer finishes starting up. PM43 and PM4 3c Ready Screen Shortcut Keys on the Full T ouch Display Keypad Navigation Shortcut Keys Enter the Main Menu . (period)/- (minus) Arrow Up [...]

Chapter 1 — About the Printer 12 PM43 and PM43c Mid-Range Printer User Manual By default, the information bar at the botto m of the screen shows the printer command language and the printer IP address. You will see the time and current date only if the real time clock (RTC) is installed. You can customize the screen as necessary to show different[...]

Chapter 1 — About the Printer PM43 and PM43c Mid-Range Printer User Manual 13 About the Main Menu In the printer Ready screen, press to view the Main Menu. Press one of the buttons to select the Programs, Settings, Tools, or Wizards menu: • Select Programs to see a list of programs installed on the printer. This list includes utility programs p[...]

Chapter 1 — About the Printer 14 PM43 and PM43c Mid-Range Printer User Manual About Navigating in the Main Menu Use the status bar buttons to navigate between menus and save changes. Use the horizontal scroll bar for sett ings with options you can select. Use the onscreen keypads to enter data for the settings. About the Onscreen K eypads You can[...]

Chapter 1 — About the Printer PM43 and PM43c Mid-Range Printer User Manual 15 Numeric Keypad Exten ded Nu mer ic K eypad For all keypads: • Press to delete the last character you entered. • Press the available keys to enter your information. For the alphanumeric and extended numeric keypad: • Press 123 or ABC to toggle between the alphabeti[...]

Chapter 1 — About the Printer 16 PM43 and PM43c Mid-Range Printer User Manual • In the numeric keypad, press to toggle between shifted and unshifted key characters. For exampl e, press the up arrow to toggle between $ and # in the numeric keypad. When you are finished typing, press to return to the menu and then save your information. About the[...]

Chapter 1 — About the Printer PM43 and PM43c Mid-Range Printer User Manual 17 Communications Wi zards Wizard Description Line Analyzer Logs all incoming data on all communications channels and saves the data to a log f ile. For experienced users. Wireless 802.11 Looks for wireless networks and sets u p Wi-Fi communications. Availabl e when Wi-Fi/[...]

Chapter 1 — About the Printer 18 PM43 and PM43c Mid-Range Printer User Manual About Printer Languages The printer uses the Intermec Fing erprint printer command language by default. You can load and run Fingerprint programs and send Fingerprint commands or Direct Prot ocol print jobs directly to th e printer. The printer supports these command la[...]

Chapter 1 — About the Printer PM43 and PM43c Mid-Range Printer User Manual 19 7 Select a different printer command language from the Command Language list and then click Save . 8 Select to reboot from the web page or turn the printer off and on. The printer starts up in the command language you selected. Select a Command Language From the Main Me[...]

Chapter 1 — About the Printer 20 PM43 and PM43c Mid-Range Printer User Manual Cutter Use the cutter option to cut media into individual labels. Cutter T ray Use the optional cutter tray accessory to collect the cut-off labels. Dome Cover (PM43c) Use the dome cover on the PM43c to accommodate large rolls of media and protect the inside of the prin[...]

Chapter 1 — About the Printer PM43 and PM43c Mid-Range Printer User Manual 21 RFID Module Use the RFID modu le to be able to print on RFID media. Rotating Media Supply Hub Use the rotating media supply hub with media that has a 76 mm (3 in) core. The hub option also includes a paper low sensor. Short Cover (PM43c) Use the short cover on the PM43c[...]

Chapter 1 — About the Printer 22 PM43 and PM43c Mid-Range Printer User Manual[...]

23 2 Set Up the Printer Use this section of the manual to learn what you need to do to set up the printer. You will fi nd information about loading media and ribbon, printing a test label, calibrating the full touch screen, and adjusting the printer.[...]

Chapter 2 — Set Up the Printer 24 PM43 and PM43c Mid-Range Printer User Manual About Media The PM43 and PM4 3c printers can print on labels, tickets, tags, and continuous stock. The procedure yo u use to load media depends on how you are operating the printer an d the options you have installed. Load Media for Tear-Off Printing Use this section t[...]

Chapter 2 — Set Up the Printe r PM43 and PM43c Mid-Range Printer User Manual 25 3 Load a media roll onto the media supply hub. Make sure you push the roll all the way against the inne r wall of the printer and adjust the edge guide. 4 Route the media through the print mechanism. The dashed line in this illustration shows the path to load media wi[...]

Chapter 2 — Set Up the Printer 26 PM43 and PM43c Mid-Range Printer User Manual 6 Close the media cover. 7 Press the Print button to advance the media. If you are switching to a new type of media, you need to calibrate the sensors on the printer. Load Media for the Label Dispenser If you have the optional label dispenser installed in your printer,[...]

Chapter 2 — Set Up the Printe r PM43 and PM43c Mid-Range Printer User Manual 27 3 Load a media roll onto the media supply hub. Make sure you push the roll all the way against the inne r wall of the printer and adjust the edge guide. 4 Pull down on the label dispenser lever to open the media path. 5 Route the media through the print mechanism and [...]

Chapter 2 — Set Up the Printer 28 PM43 and PM43c Mid-Range Printer User Manual 6 Insert the media in the opening between the label dispenser and the platen roller. You can pull the liner through the dispenser and out the bottom of the mechanism or you can route the liner around the internal media rewinder (if installed). 7 Pull the liner tight an[...]

Chapter 2 — Set Up the Printe r PM43 and PM43c Mid-Range Printer User Manual 29 Load Media from an External Supply You can place the media supply, such as fanfold tickets or tags, behind the printer or underneath it. 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead.[...]

Chapter 2 — Set Up the Printer 30 PM43 and PM43c Mid-Range Printer User Manual 3 Feed media through the slot in the back of the printer (or from the slot in the bottom of the printer) and route it through the print mechanism. 4 Turn the printhead lift lever clockwise to close the printhead. 5 Close the media cover. 6 Press the Print button to adv[...]

Chapter 2 — Set Up the Printe r PM43 and PM43c Mid-Range Printer User Manual 31 Determining Whether Y our Ribbon is Wound Ink In or Ink Ou t 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. 3 Slide the ribbon roll onto the ribbo n supply hub and slide the empty ribbon core onto the ribbon takeup hub[...]

Chapter 2 — Set Up the Printer 32 PM43 and PM43c Mid-Range Printer User Manual 5 Route the ribbon through the print mechanism and pull out approximately 20 cm (8 inches) of ribbon leader. The dotted line in this illustration shows how to load ribbon with the ink wound in. 6 Turn the ribbon takeup hub co unterclockwise until the ribbon becomes tig[...]

Chapter 2 — Set Up the Printe r PM43 and PM43c Mid-Range Printer User Manual 33 Connect the Printer to Power The full touch printer goes through a startup wizard the first time you turn on the power. The icon printer goes through an LED startup sequence the first time you turn on the power. 1 Connect one end of the power cord to the back of the p[...]

Chapter 2 — Set Up the Printer 34 PM43 and PM43c Mid-Range Printer User Manual About Test Labels Print a test label after you have loaded media and ribbon to verify that you have installed everyt hing correctly and also to get some important information about your printer. The way you print a test label is slightly different between the full touc[...]

Chapter 2 — Set Up the Printe r PM43 and PM43c Mid-Range Printer User Manual 35 4 From the Main Menu, tap Too ls > Test Labels . 5 Select the test label you want to print and tap it. Your test label prints. If pr int quality is low, go to Wizards > Printing > Print Quality . Calibrate the Screen If you are having problems with the full t[...]

Chapter 2 — Set Up the Printer 36 PM43 and PM43c Mid-Range Printer User Manual Print on RFID Media Media containing RFID tags is slig htly thicker where the RFID tag is located. The slight thickness of this part of the label may affect print quality. For thermal transfer labels, Intermec recommends using high- quality ink ribbon. To achieve the b[...]

37 3 Connect the Printer Use this chapter to connect the printer to a PC or to a network. You can use the printer web page or the Main M enu on a full touch printer to configure the settings.[...]

Chapter 3 — Connect the Printer 38 PM43 and PM43c Mid-Range Printer User Manual About Connecting the Printer to Your PC You can connect the printer to your PC using one of these cables: • Serial cable • USB cable • IEEE 1284 parallel printer adapter cable (optional) Connect the Printer Using a Serial Cable You can use a serial connection to[...]

Chapter 3 — Connect the Printer PM43 and PM43c Mid-Range Printer User Manual 39 Connect the Printer Using a USB Cable Intermec recommends that you only connect one printer to your PC, either directly or through a hub. To connect the printer to a PC through the USB device port, you need: • a USB Type A to USB Type A cable. • Intermec InterDriv[...]

Chapter 3 — Connect the Printer 40 PM43 and PM43c Mid-Range Printer User Manual Install Printer Drivers Before you can use the printer with a Windows PC, you need to install printer driver software on the PC. Drivers enable the printer to communicate with your PC and with software applications such as Intermec PrintSet. Use InterDriver to install[...]

Chapter 3 — Connect the Printer PM43 and PM43c Mid-Range Printer User Manual 41 9 Select your printer model from the list, and then click Next . Be sure you select the correct printhead size (203 or 300 dpi), printer language, and so on. 10 (Optional) Type a new Printer Name to change the default printer name. You can also select Use this printer[...]

Chapter 3 — Connect the Printer 42 PM43 and PM43c Mid-Range Printer User Manual 3 Turn the printer on. If your printer uses a DHCP server to assign IP addresses , the IP address appears in the lower left corner of the screen. • For an icon printer, use Intermec Pr intSet to retrieve the printer IP address. If you are not using a DHCP server to [...]

Chapter 3 — Connect the Printer PM43 and PM43c Mid-Range Printer User Manual 43 By default, the printer supports DHCP networks. For descriptions and default settings of wireless communications settings, See Appendix B. Configure Wireless Communications from the Web Page Use this procedure to configure wireless communications from the printer web [...]

Chapter 3 — Connect the Printer 44 PM43 and PM43c Mid-Range Printer User Manual 6 Click Communications > Wireless 802.11 . The Wireless 802.11 settings page appears. 7 Change wireless settings as needed. You can also click Default Settings to restore all default Wireless 802.11 settings. 8 Click Save when you are finished. Configure Wireless C[...]

Chapter 3 — Connect the Printer PM43 and PM43c Mid-Range Printer User Manual 45 About Bluetooth Communications The printer supports Bluetooth communications when the optional Wi-Fi+Bluetooth module is installed. When Bluetooth is enabled, you can use a Bluetooth bar code scanner to send scanned data directly to a Fingerprint application. You can [...]

Chapter 3 — Connect the Printer 46 PM43 and PM43c Mid-Range Printer User Manual 4 Type your Username and Password and then click Login . The default value for Username is admin and the default value for Password is pass . 5 Click the Configure tab. The Configuration Summary page appears. 6 Click Communic ations > Bluetooth . Th e Bluetooth set[...]

Chapter 3 — Connect the Printer PM43 and PM43c Mid-Range Printer User Manual 47 3 Change settings as needed for your Bluetooth device. 4 When you are finished, save your changes. About the USB Host You can use the USB host interface port on the printer to connect these peripheral devices: • USB flash drive • Keyboard • Bar code scanner • [...]

Chapter 3 — Connect the Printer 48 PM43 and PM43c Mid-Range Printer User Manual[...]

49 4 Configure the Printer Use this chapter to understand the organization of the configuration menu and the different ways you can configure the printer.[...]

Chapter 4 — Configure the Printer 50 PM43 and PM43c Mid-Range Printer User Manual About the Printer Configuration Menus The structure of the printer config uration menus is consistent among the different interfaces. You should see the same organization whether you are accessing the menus through the web page or the printer Main Menu. There are fi[...]

Chapter 4 — Configure the Printer PM43 and PM43c Mid-Range Printer User Manual 51 The Serial Communications Menu #BVE3BUF $0. %BUB#JUT 1BS J UZ 4UPQ#JUT )BSEXBSF &/2"$, 90/9 0''5 P 90/9 0'''SPN /FX-JOF$IBSBDUFS #BVE3BUF %BUB#JUT 1BS J UZ 4UPQ#JUT )BSEXBSF &/2"[...]

Chapter 4 — Configure the Printer 52 PM43 and PM43c Mid-Range Printer User Manual The Wirele ss 802. 11 ( Wi-Fi) C ommunicatio ns Menu 4FDVSJUZ5 ZQF "TTPDJBUJPO 4FDVSJUZ /FUXPSL,FZ 1BTTX PSE 6TFS/BNF "OPOZNPVT/BNF *OOFS"VUIFOUJDBUJPO $MJFOU$FSUJGJDBUF $MJFOU,FZ $"$FSUJGJDBUF 4FSWFS$PNNPO/BNF[...]

Chapter 4 — Configure the Printer PM43 and PM43c Mid-Range Printer User Manual 53 The Printing Menu .FEJB .FEJB5 ZQF 1SJOU.FUIPE .FEJB$BMJCSBUJPO.PEF -FOHUI4MPX.PEF - 544FOTJUJWJUZ-FWFM 4UBSU"EKVTU 4UPQ"EKVTU .FEJB8 JEUI .FEJB-FOHUI .FEJB.BSHJO9 $MJQ%FGBVMU $POUSBTU %BSLOFTT .FEJB[...]

Chapter 4 — Configure the Printer 54 PM43 and PM43c Mid-Range Printer User Manual The System Settings Menu 4ZTUFN-PDBUJPO 4ZTUFN/BNF ,FZCPBE*OQVU (FOFSBM 4ZTUFN$POUBDU 9.-3FTQPOTF.PEF 5JNF %JTQMBZ-BOHVBHF %BUF ".1. "MFSU/PUJGJDBUJPO.FUIPE 6OJUPG.FBTVSF $PNNBOE-BOHVBHF 7JSUVBM$0. #MVFUPPUI 8JSFMF[...]

Chapter 4 — Configure the Printer PM43 and PM43c Mid-Range Printer User Manual 55 The Network Services Menu 4FSWFS"EESFTT 4FSWFS"EESFTT 4FSWFS"EESFTT 1PSU/VNCFS 1PSU/VNCFS 1PSU/VNCFS 1PSU/VNCFS .PEF .PEF "WBMBODIF 6TFS/BNF 1BTTX PSE 4FDPOEBSZ%/44FS WFS 1SJNBSZ%/44FS WFS %/4 4NBSU4ZTUFNT 2VFV[...]

Chapter 4 — Configure the Printer 56 PM43 and PM43c Mid-Range Printer User Manual The Alert Menu Configure the Printer Using the Web Page If you are using Ethernet or Wi-Fi communications, you can change configuration settings from the web page of the printer. You should have already connected your printer to your network and obtained an IP addre[...]

Chapter 4 — Configure the Printer PM43 and PM43c Mid-Range Printer User Manual 57 2 In the address bar, type the IP address of your printer and press Enter . The printer web page appears. 3 Click Login . The Login page appears. 4 Type your Username and Password and then click Login . The default value for Username is itadmin and the default value[...]

Chapter 4 — Configure the Printer 58 PM43 and PM43c Mid-Range Printer User Manual 6 To see a complete list of printer settings, click Configuration Summary . To configure printer settings, click an item in the navigation pane: • For serial, Ethernet, Wireless 802.11, or Bluetooth settings, click Communications . • For media or print quality s[...]

Chapter 4 — Configure the Printer PM43 and PM43c Mid-Range Printer User Manual 59 Configure the Printer Using the Main Menu If you have a full touch printer, you can view or change the configuration settings by pressing the Settings button from the Main Menu. 1 From the Ready screen, press the Main Menu button. 2 From the Main Menu, press the Set[...]

Chapter 4 — Configure the Printer 60 PM43 and PM43c Mid-Range Printer User Manual Restrict Access to the Main Menu By default, all menus are available from the Main Menu the first time you turn on the printer. If necessary, you can require a PIN to restrict access to menus or you can disable access to all menus. 1 Go to the Display menu for the p[...]

Chapter 4 — Configure the Printer PM43 and PM43c Mid-Range Printer User Manual 61 Configure the Printer Using Programming Commands You can change configuration se ttings by sending programming commands directly from your PC to the printer through a terminal program (such as Hyperterminal) , a serial connection, or a network connection. If your pr[...]

Chapter 4 — Configure the Printer 62 PM43 and PM43c Mid-Range Printer User Manual Touchless configuration supports the configuration of these settings: • Command language • IPv4 Settings • Localized language • RS-232 • Paper type or label/media • SSID To write to a tag or read from a touchless configuration tag: 1 Hold the IP30 in a h[...]

Chapter 4 — Configure the Printer PM43 and PM43c Mid-Range Printer User Manual 63 5 Click the Manage tab. The Overview page appears. 6 Click Applications , Fonts , Images , Label Formats , or Web Forms. The upload page appears for the option you selected. Here is an example of the page you see if you select to upload fonts.[...]

Chapter 4 — Configure the Printer 64 PM43 and PM43c Mid-Range Printer User Manual 7 To upload a file to the printer: a Click Browse to locate your file. b Double-click the file to select it. c Click Upload . The file uploads to the printer. 8 Click Save when you are finished. Upload Fonts, Images, Applications, Formats, and Web Forms from a USB S[...]

Chapter 4 — Configure the Printer PM43 and PM43c Mid-Range Printer User Manual 65 c Select the file you want to install and wait until the item turns gray and a checkmark appears next to it. The file is now successfully installed in the printer. d Continue to another file if yo u have more files to install. About Printer Profiles After you change[...]

Chapter 4 — Configure the Printer 66 PM43 and PM43c Mid-Range Printer User Manual Save a Printer Profile Use this procedure to save the current settings as a printer profile. 1 From the Ready screen, press the Main Menu button. The Main Menu appears. 2 Select Tools > Profiles . The Profiles menu appears. 3 Select Save . The Save Profile menu a[...]

Chapter 4 — Configure the Printer PM43 and PM43c Mid-Range Printer User Manual 67 Load a Printer Profile Use this procedure to load a save d printer profile on the full touch printer. 1 From the Ready screen, press the Main Menu button. The Main Menu appears. 2 Select Tools > Profiles . The Profiles menu appears. 3 Select Load . The Load Profi[...]

Chapter 4 — Configure the Printer 68 PM43 and PM43c Mid-Range Printer User Manual 4 To export a configuration file fr om the printer memory to the USB storage device, select Export Configuration . A list of the available files appears. To import a configuration file fr om the USB storage device to the printer memory, select Install Configuratio n[...]

69 5 Troubleshoot the Printer Use this chapter to troubleshoot the printer.[...]

Chapter 5 — Troubleshoot the Printer 70 PM43 and PM43c Mid-Range Printer User Manual Call Product Support If you cannot find the answer to your problem in the “Troubleshooting” sectio n, go to the Interm ec technical knowledge base (Knowledge Central) at intermec.custhelp.com to review technical information or to request customer support. If [...]

Chapter 5 — Troubleshoot the Printer PM43 and PM43c Mid-Range Printer User Manual 71 About Printer System Information Look in the System Information tab in the printer web pages for useful information and statistics on the printer hardware a nd firmware. You may need this information if you want to contact Intermec Product Support for assistance [...]

Chapter 5 — Troubleshoot the Printer 72 PM43 and PM43c Mid-Range Printer User Manual View Printer Statistics Use the printer web page to view im portant statistics on the printer. You can view everything from printer uptime to the images installed in the printer. 1 Open a web browser on your PC. 2 In the address bar, type the IP address of your p[...]

Chapter 5 — Troubleshoot the Printer PM43 and PM43c Mid-Range Printer User Manual 73 4 Click Statistics > System Information . The System Information page appears. 5 For more detailed statistics, click another choice in the Statisics list. Check the Printer Odometer You can check the odometer from the printer web page to see the printhead usag[...]

Chapter 5 — Troubleshoot the Printer 74 PM43 and PM43c Mid-Range Printer User Manual Set Maintenance Alerts You can set maintenance alerts to determine the threshold or value at which an alert is sent to you. For example, you can set a value in millimeters printed at which the pr inter triggers an alert telling you that it is time to clean the pr[...]

Chapter 5 — Troubleshoot the Printer PM43 and PM43c Mid-Range Printer User Manual 75 About Alerts To help maintain the printer, you can configure the printer to send alert messages when certain conditions occur. For example, the printer can send a message when the odometer reaches a certain value, or if the printhead is lifted during printing. Th[...]

Chapter 5 — Troubleshoot the Printer 76 PM43 and PM43c Mid-Range Printer User Manual Maintenance and Error Alerts Use these tables to understand an d troubleshoot some common error alerts you may receive and how to fix them. Error Alert Solution Label Not T aken Prin ting has been stoppe d because a label is obstructing the label t aken sensor. R[...]

Chapter 5 — Troubleshoot the Printer PM43 and PM43c Mid-Range Printer User Manual 77 Printhead T oo Hot The pr inthead is ov erheated and needs to cool down. W ait for printing to resume automatically . Printhead No t Detected The printer is not de tecting the printhead. Check to make sure the printhead is installed and that the printhead cable i[...]

Chapter 5 — Troubleshoot the Printer 78 PM43 and PM43c Mid-Range Printer User Manual Troubleshoot Printer Problems and Find Solutions Use this section to find possible solutions to printer problems. Print Quality Problems and Possible Solutions Problem Possible Solution The printout is weak . T r y these possible solution s in order: • Make sur[...]

Chapter 5 — Troubleshoot the Printer PM43 and PM43c Mid-Rang e Printer User M anual 79 There are dark lines along the media path. The printhead may be dirty . Clean the printhead . There are white vertical lines on the printout. T r y these possible solutions in order: • The printhead may be dirty. Clean the printehead. • There may be missing[...]

Chapter 5 — Troubleshoot the Printer 80 PM43 and PM43c Mid-Range Printer User Manual The ribbon wrinkles. Try these possible solutions in order : • The ribbon tension bar may not be adjusted correctly. Use a large straight-slot screwdriver to ad just the ribbon tension b ar. • You may need to adjust the media edge guide. • The printhead pre[...]

Chapter 5 — Troubleshoot the Printer PM43 and PM43c Mid-Range Printer User Manual 81 The RFID module is i nstalled in the printer , but “RFID” does not appear in the menu. The printer is n ot communicating properly with the RFID hardware. For help, contact your local Intermec representative. None of the RF ID commands work. RFID is disabled. [...]

Chapter 5 — Troubleshoot the Printer 82 PM43 and PM43c Mid-Range Printer User Manual About Restoring Printer Defaults If you need to restore factory defaul ts on the printer, you can use the printer web page, a hardware-based reset on the icon printer, or the Main menu on a full touch printer. From the printer web page and the Main Menu on a full[...]

Chapter 5 — Troubleshoot the Printer PM43 and PM43c Mid-Range Printer User Manual 83 Restore Defaults from the Main Menu If you have a printer with a full touch display, you can restore the printer to default settings from the Tools menu. 1 From the Ready screen, open the Main Menu. 2 Select Tools > Restore Defaults . The Restore Defaults menu[...]

Chapter 5 — Troubleshoot the Printer 84 PM43 and PM43c Mid-Range Printer User Manual About Upgrading the Printer Firmware You should check for periodic updates to the printer firmware. Updated firmware can include bug fixes or additional features that you might find useful. The latest version of the firmware is available from the PM43 or PM43c pr[...]

Chapter 5 — Troubleshoot the Printer PM43 and PM43c Mid-Range Printer User Manual 85 5 Click the Services tab and then select Firmware Upgrade . The Firmware Upgrade screen appears, showing the current firmware version. 6 Click Browse to locate the upgrade file, select it, and then click Open . 7 Click Upgrade . The printer web page shows that it[...]

Chapter 5 — Troubleshoot the Printer 86 PM43 and PM43c Mid-Range Printer User Manual[...]

87 6 Maintain the Printer Use the information in this sect ion to understand how to clean, adjust, and replace parts of the printer.[...]

Chapter 6 — Maintain the Printer 88 PM43 and PM43c Mid-Range Printer User Manual About Cleaning the Printer To properly maintain the printer, you should clean it regularly. You can clean these parts of the printer: • The printhead • The media guides • The exterior of the printer Follow these guidelines fo r cleaning the printer: • Always [...]

Chapter 6 — Maintain the Printer PM43 and PM43c Mid-Range Printer User Manual 89 Clean the Printhead Cleaning the printhead on a regular basis is important for the life of the printhead and for the print quality. You should clean the printhead each time you replace th e media. Follow this procedure to clean the printhead using the cleaning card. [...]

Chapter 6 — Maintain the Printer 90 PM43 and PM43c Mid-Range Printer User Manual Clean the Media Guides Both the upper and lower media guides are transparent to allow light to pass between the two parts of the label gap and label mark sensors. It is important to keep these surf aces free of dust, stuck labels, and adhesive residue. 1 Turn the pri[...]

Chapter 6 — Maintain the Printer PM43 and PM43c Mid-Range Printer User Manual 91 Replace the Printhead You need to replace the printhead periodically when it wears out due to the rapid heating and cooling pr ocess used during printing. How often you need to replace the prin thead depends on factors such as what type of images you print, the type [...]

Chapter 6 — Maintain the Printer 92 PM43 and PM43c Mid-Range Printer User Manual 6 Connect the two printhead ca bles to the new printhead. 7 As you insert the new printhead bracket into the printer, make sure the metal arms on the printhead go around the magnetic pressure arm bar. Attach the magnetic pressure arm to the printhead. 8 Replace the m[...]

Chapter 6 — Maintain the Printer PM43 and PM43c Mid-Range Printer User Manual 93 5 Rotate the platen roller latch cl ockwise to detach it from the printer and pull the platen roller away from the printer. 6 Insert the new platen roller into the printer and secure it by turning the latch counterclockwise. 7 Reload media and turn the printhead lift[...]

Chapter 6 — Maintain the Printer 94 PM43 and PM43c Mid-Range Printer User Manual Prevent Ribbon Wrinkling If you have problems with the thermal transfer ribb on getting wrinkled, try adjusting the ribbon tension bar. 1 Open the media cover. 2 Use a large straight-slot screwdriver to adjust the ribbon tension bar: • Turn the tension bar screw cl[...]

Chapter 6 — Maintain the Printer PM43 and PM43c Mid-Range Printer User Manual 95 Adjust the Printhead Balance If your labels are printing lighter on one side than the other, you probably have an unbalanced printhea d. The printer is adjusted at the factory for full-width media. If you ar e using media that is less than full-width (4 inches or 102[...]

Chapter 6 — Maintain the Printer 96 PM43 and PM43c Mid-Range Printer User Manual Adjust the Printhead Pressure You may need to adjust the printh ead pressure on the printer if: • you are using thicker or thinner media than previously. • your labels are printing ligher on one side than th e other. • your thermal transfer ribbon starts to cre[...]

Chapter 6 — Maintain the Printer PM43 and PM43c Mid-Range Printer User Manual 97 Adjust the Label Gap and Black Mark Sensor The label gap sensor is a transmis sive sensor that controls how the printer feeds media by detecting ga ps between the labels. The black mark sensor is a reflective sensor that detects black marks on continuous media. The s[...]

Chapter 6 — Maintain the Printer 98 PM43 and PM43c Mid-Range Printer User Manual[...]

99 A Specifications This appendix contains specifications for the PM43 and PM43c printers.[...]

Appendix A — Specifications 100 PM43 and PM43c Mid-Range Printer User Manual Printer Specifications Physical Specifications PM43 Dimensions: 294.6 x 284.2 x 483.5 mm (11.6 x 11.2 x 19 in) PM43c Dimensions: (Standard Media Cover) 181 x 252.5 x 431.8 mm (7 .13 x 9.9 x 16.9 in) PM43c Dimensions: (Dome Media Cover) 244.9 x 252.5 x 500.2 mm (9.6 x 9.9[...]

Appendix A — Specifications PM43 and PM43c Mid-Range Printer User Manual 101 Print Width: 203 dpi: 108 mm (4. 25 in) max 300 dpi: 106 mm (4.17 in) max 406 dpi: 104 mm (4.09 in) max Media Width: 19.05 to 114.3 mm (0.75 to 4.50 in) Label Roll Diameter (maximum): 212.70 mm (8.38 in) Label Roll Core (ID): 76.20 mm (3 in) or 38.1 mm (1 .50 in) Label L[...]

Appendix A — Specifications 102 PM43 and PM43c Mid-Range Printer User Manual Print Resolution: 203 dpi: 8 dots/mm 300 dpi: 11.8 dots/mm 406 dpi: 16 dots/mm Print Width: 203 dpi: 108 mm (4.52 in) max 300 dpi: 106 mm (4.17 in) max 406 dpi: 104 mm (4.09 in) max Media Width: 19.05 to 114.3 mm (0.75 to 4.5 in) Label Roll Diameter (maximum): 152.4 mm ([...]

Appendix A — Specifications PM43 and PM43c Mid-Range Printer User Manual 103 T ouch Screen Specifications • 3.5 inch, portait orientation • 262,000 colors • Resistive display that supports to uch input with fingers, gloved hands, or a stylus • 72 pixels per inch Supported Com mand Languages • Fingerprint • Direct Protocol • Intermec[...]

Appendix A — Specifications 104 PM43 and PM43c Mid-Range Printer User Manual Network Ser vices • FTP • HTTP Server • SNMP v1/2c/3 • SNMP client support for IPv4 and IPv6 • WINS for IPv4 • BOOTP for IPv4 • DNS client support for IPv4 and IPv6 • Line Printer Protocol • Raw TCP (Telnet in/out) • DHCP client for IPv4 and IPv6 netw[...]

Appendix A — Specifications PM43 and PM43c Mid-Range Printer User Manual 105 Supported Bar Code Symbologies 1D bar code symbologies: • Codabar • Code 11 • Code 39 • Code 93 • Code 128 • DUN-14/16 • EAN • HIBC 39 • HIBC 128 • Industrial 2 of 5 • Interleaved 2 of 5 • ISBT-128 • Matrix 2 of 5 • Straight 2 of 5 • UPC 2D [...]

Appendix A — Specifications 106 PM43 and PM43c Mid-Range Printer User Manual Interface Specifications Use this section to understand the st andard interfaces availabl e on the PM43 and PM43c printers. RS-232 Serial Interface Use this table to understand the default settings of the serial port. The printer end of the serial cable is a DB9 pin and [...]

Appendix A — Specifications PM43 and PM43c Mid-Range Printer User Manual 107 USB Device Interface You connect a cable with a Type A connector and a Type B connector from your PC to the printer. The Type A connector plugs into the PC and the Type B connector plugs into the printer. USB T ype A Connector USB T ype B Connector To use the USB interfa[...]

Appendix A — Specifications 108 PM43 and PM43c Mid-Range Printer User Manual Ethernet Interface The Ethernet interface has an RJ- 45 socket for use with a standard RJ-45 cable. The interface supp orts 10/100 Mbps Fast Ethernet (10BASE-T, 100BASE-T) and is fully compliant with the IEEE 802.3u standard. You can find the network card MAC address on [...]

Appendix A — Specifications PM43 and PM43c Mid-Range Printer User Manual 109 MAC Address Label Location on the PM43c[...]

Appendix A — Specifications 110 PM43 and PM43c Mid-Range Printer User Manual[...]

111 B Default Settings This appendix contains all of the default settings for the printer.[...]

Appendix B — Default Settings 112 PM43 and PM43c Mid-Range Printer User Manual Default Configuration Use this appendix to view the default settings on the printer. The following tables list the default settings for the PM43 and PM43c printers. If you restore the printer to factory default settings, it will use the values listed here. The order of[...]

Appendix B — Default Setti ngs PM43 and PM43c Mid-Range Printer User Manual 113 Ethernet Settings This section describes the Ethernet IPv4 and IPv6 settings. To view these settings: • From the printer Main Menu, select Settings > Communications > Ethernet . • From the printer web page, click the Configure tab > Communications > Et[...]

Appendix B — Default Settings 114 PM43 and PM43c Mid-Range Printer User Manual Wireless 802.11 General Settings This section describes the 802.11 general settings. To view these settings: • From the printer Main Menu, select Settings > Communications > Wireless 802.11 > General . • From the printer web page, click the Configure tab &[...]

Appendix B — Default Setti ngs PM43 and PM43c Mid-Range Printer User Manual 115 Wireless 802.11 Network Settings This section describes the 802.11 IPv4 and IPv6 settings. To view these settings: • From the printer Main Menu, select Settings > Communications > Wireless 802.11 > Network > IPv4 or IPv6 . • From the printer web page, [...]

Appendix B — Default Settings 116 PM43 and PM43c Mid-Range Printer User Manual Wireless 802.11 Security Settings This section describes the 802.11 security settings. To view these settings: • From the printer Main Menu, select Settings > Communications > Wireless 802.11 > Security . • From the printer web page, click the Configure ta[...]

Appendix B — Default Setti ngs PM43 and PM43c Mid-Range Printer User Manual 117 CA Certif icate Sets the name of the Certif icate Authority (CA) that verif ies the ser ver certif icate. This CA should be the same one that was used to sign the ser ver certifi cate. intermec.pem Client Certif icate Sets the name of the client certificate the printe[...]

Appendix B — Default Settings 118 PM43 and PM43c Mid-Range Printer User Manual Bluetooth Settings This section describes Bluetooth setti ngs for the printer. To view these settings: • From the printer Main Menu, select Settings > Communications > Bluetooth . • From the printer web page, click the Configure tab > Communications > B[...]

Appendix B — Default Setti ngs PM43 and PM43c Mid-Rang e Printer User M anual 119 Media Settings This section describes media settings for the printer. To view these settings: • From the printer Main Menu, select Settings > Printing > Media . • From the printer web page, click the Configure tab > Printing > Media . Reser ve Determ[...]

Appendix B — Default Settings 120 PM43 and PM43c Mid-Range Printer User Manual Media Width Sets the wi dth of the pr intable area measured from the media margin (X) acro ss the printhead. Unit of measurement is defi ned in the Unit of Measure parameter. Va ri a b l e Media Length Sets the length of th e printable area measured from one edge of th[...]

Appendix B — Default Setti ngs PM43 and PM43c Mid-Range Print er User Manual 121 Media Margin (X) Sets the wid th of the margin from the left edge o f the label along th e printhead to th e edge of the printable area. Unit of measurement is defined in the Unit of Measurement parameter . Va ri a b l e Clip Default Determines if the printer prints [...]

Appendix B — Default Settings 122 PM43 and PM43c Mid-Range Printer User Manual Print Quality Settings This section describes print quality settings. To view these settings: • From the printer Main Menu, select Settings > Printing > Print Quality . • From the printer web page, click the Configure tab > Printing > Print Quality . St[...]

Appendix B — Default Setti ngs PM43 and PM43c Mid-Range Print er User Manual 123 General System Settings This section describes general system settings. To view these settings: • From the printer Main Menu, select Settings > System Settings > General . • From the printer web page, click the Configure tab > System Settings > Genera[...]

Appendix B — Default Settings 124 PM43 and PM43c Mid-Range Printer User Manual Display and Audio Settings This section describes display and audio settings for the printer. To view these settings: • From the printer Main Menu, select Settings > System Settings > Display . • From the printer web page, click the Configure tab > System [...]

Appendix B — Default Setti ngs PM43 and PM43c Mid-Range Print er User Manual 125 System I/O Settings This section describes system I/O sett ings for the printer. To view these settings: • From the printer Main Menu, select Settings > System Settings > Manage I/O . • From the printer web page, click the Configure tab > System Settings[...]

Appendix B — Default Settings 126 PM43 and PM43c Mid-Range Printer User Manual System Maintenance Alert Settings This section describes the system ma intenance alert settings, such as the odometer distance. To view these settings: • From the printer Main Menu, select Settings > System Settings > Maintenance Alerts . • From the printer w[...]

Appendix B — Default Setti ngs PM43 and PM43c Mid-Range Print er User Manual 127 Odometer (Prin ter) Sets the length of media (in meters) th at the printer prints before the Odometer (Printer) alert is sent. Unit of measurement is def ined in the Unit of Measure parameter . Range is 0 to 42949672 95. 0 Odometer (Cur rent Printhead) Sets the lengt[...]

Appendix B — Default Settings 128 PM43 and PM43c Mid-Range Printer User Manual[...]

129 C Print Labels with INPrint This section explains how to us e the INPrint feature to print labels.[...]

Appendix C — Print Labels with INPrint 130 PM43 and PM43c Mid-Range Printer User Manual About the INPrint Page The INPrint page features sample web forms you can use to quickly and easily print single labels if yo u are using the Fingerprint or Direct Protocol language on your printer. You select a web form from the lists and enter information in[...]

Appendix C — Print Labels with INPrint PM43 and PM43c Mid-Range Print er User Manual 131 4 Type your Username and Password and then click Login . The default value for Username is admin and the default value for Password is pass . 5 Click the INPrint tab. 6 Select the web form you want to print: • If you created the web form yourself, click Cus[...]

Appendix C — Print Labels with INPrint 132 PM43 and PM43c Mid-Range Printer User Manual Predefined INPrint Label Formats Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203_retur nadd_3x1.l bx minimal.lbx shipping.lbx 203_in_demo_ 4x6.lbx[...]

Appendix C — Print Labels with INPrint PM43 and PM43c Mid-Range Print er User Manual 133 203_shipaddr _4x6.lbx lifetest.lbx Predefined INPrint Label Formats and Sample Illustrations Format Name Sample[...]

Appendix C — Print Labels with INPrint 134 PM43 and PM43c Mid-Range Printer User Manual 203_packslip_4x6.l bx Predefined INPrint Label Formats and Sample Illustrations Format Name Sample[...]

PM43 and PM43c Mid-Range Print er User Manual 135 Linux Copyright Inf ormation This software is provided in pertinent part s by the following copyright holders: Copyrigh t or Lice nse T ext Link to Source Code BlueZ - Bluetoot h protocol stack for Linux http://www .bluez.org LPRng, IFHP, and LPRng T ool License http://www .lprng.com pslash - a ligh[...]

136 PM43 and PM43c Mid-Range Printer User Manual Copyright (C) 2004, 2 005 WIDE Proj ect. http://www.racoon2.wide.ad.jp/w/ Copyright (C) 1995, 1996, 1997, 1998, and 1999 WIDE Pro ject. http://ipsec-tools.sourceforge.ne t/ Copyright 1989, 1991, 1992 by Carnegie Mellon University Derivative W ork - 1996, 1998-2000 Copyright 1996, 1998-2000 The R egen[...]

PM43 and PM43c Mid-Range Print er User Manual 137 This software is provided by all copyright holders “as is” and any express or implied warranties, including, but not limited to, the implied warranties of merchantability and f itness for a particular purpose are disclaimed. In no event shall any copyr ight holder or contributors be liable for a[...]

Worldwide Headquarters 6001 36th Avenue W est Everett, Washington 98203 U. S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2012 Intermec T echnologies Corporation. All rights reserved. PM43 and PM43c Mid-Range Printer User Manual *935-046-001* P/N 935-046 -001[...]