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Jaguar JJM211099101 manual

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Table of contents for the manual

  • Page 1

    R WARRANTY BENEFITS Publication Part No. JJM 21 10 99 101[...]

  • Page 2

    2 L About this handbook This is an important document and should be kept in a safe place. The information contained in this publication was corre ct when it w ent to print. V ehicle design changes that affect servic ing or wa rranty co nditions may ha ve been made after this handbook was printed. Wh en this occu rs a handbook supplement is added to[...]

  • Page 3

    Contents 3 R Foreword . . . . . . . . . . . . . . . . . 5 Jaguar Assistance . . . . . . . . . 6 The Jaguar Warranty . . . . . . 14 Vehicle Warranty . . . . . . . . . . 16 Paint/Corrosion Warranty . . . . . . . . . . . . . . . . 20 Parts and Accessories Warranty . . . . . 22 Emission Control System Warranty . . . . . . . . . 24[...]

  • Page 4

    4 L[...]

  • Page 5

    5 Foreword R Service Portfolio INTRODUCTION Jaguar Cars and your Dealer than k you for buying a new Jaguar veh icle. The Jaguar Assist ance and Warranty gives you an all-round protection that is worthy of one of the world’s finest marques. We want you to f eel happy and assured that whether you are driving for business or pleasure - in Europe or [...]

  • Page 6

    Jaguar Assistance 6 L Service P ortfolio JAGUAR ASSISTANCE Jaguar Assistance a pplies only to cars sold new and registered in Europe. For details of the countrie s covered by Jaguar Assistance, refer to DEFINITIONS AND EXCLUSIONS, page 13 . Jaguar Assistance is a comprehensive assistance progr amme, designed specifically for Jaguar dri vers to prom[...]

  • Page 7

    7 Jaguar Assistance R Calls to Jaguar Assistance may be recorded in order to assist in confirming details of calls that may be in complete or unclear. In addi tion, recordings may be used for training purposes. Austria - 892 40 40 If outside Austria + 43 1 892 40 40 Belgium - 02 773 6189 If outside Belgium + 3 2 2 773 6189 Croatia - 213 256 302 If [...]

  • Page 8

    Jaguar Assistance 8 L COVER IN YOUR OWN COUNTRY Home and roadside assistance If your vehicle is immobilised, whether at home or elsewhere, Jaguar Assistance will attend to your vehicle. If the problem cannot be resolved we will recover your vehicle to the nearest or most appropriate Jaguar Authorised Repairer (or Jaguar Approved Body Repair Centre)[...]

  • Page 9

    9 Jaguar Assistance R European motorway/autoroute restrictions On certain roads in some European countries, you must use the official SOS boxes at the side of the road in order to arrange initial recovery. You will be connected to th e authorised assistanc e service because these roads are privatised and we are prevent ed from assisting on them. Yo[...]

  • Page 10

    Jaguar Assistance 10 L In addition: Jaguar Assistance will provide: Message service We can pass on urgent messages to family, business or friends if your journey has been delayed due to the immobilisation of your vehicle. Parts delivery If the parts required to repair your vehicle are not available locally, we will organise and pay for the despatch[...]

  • Page 11

    11 Jaguar Assistance R Adverse weather conditions Please be aware that adverse weathe r conditions such as high winds, snow or floods can make some Jaguar Assistance operation s physically impossib le until the weather improves. Our immediate priority is to ensure that you and your passengers are taken to a place of sa fety and it may be necessary [...]

  • Page 12

    Jaguar Assistance 12 L Validity outside you r own country Jaguar Assistance is available outside your home country only for travel not exceeding 30 days duration in a single trip and 91 days duration in any 12 month period. It is recommended that adequate travel insurance is taken out in a ddition to this cover. Repatriation from outsi de your own [...]

  • Page 13

    13 Jaguar Assistance R DEFINITIONS AND EXCLUSIONS The following words and phrases are used throughout this booklet, and are defined as follows: Your vehicle is a vehicle for which Jagu ar Assistance membershi p has been issued. Europe means the following countries: Andorra, Austria, Belg ium, Croatia, Czech Republic, Denmark (excl uding the Faeroe [...]

  • Page 14

    The Jaguar Warranty 14 L The Jaguar Warranty THE JAGUAR WARRANTY BENEFITS The Jaguar Warranty is a comprehensive package of benefits designed to meet a high standard of aftersa les care and support. The following pages give full details of the Warranty. Please read these carefully in order to ensure that you obtain the full value of the benefits av[...]

  • Page 15

    15 The Jaguar Warranty R How to obtain warranty assistance Should your vehicle require attent ion under the Warranty arrangements, you should: • Take your vehicle to a Jaguar Authorised Repairer (preferably from whom it was purchased). • Always provide your Jaguar Authorised Repairer with full informatio n about the n ature of any difficulty as[...]

  • Page 16

    Vehicle Warranty 16 L Vehicle Warranty VEHICLE WA RRANTY STATEMENT Should any part of the vehicle requir e repair or replacement as a result of a manufacturing defect, the part will be repaired or replaced completely fre e of charge by any Jaguar Authorised Repairer, regardless of any change of vehicle ownership during the period of cover. Note: Ty[...]

  • Page 17

    17 Vehicle Warranty R What’s not covered by the warranty? No responsibility w ill be accepted by Jaguar Cars Limited where repair or replacement is required as a di rect result of: • Normal wear and tear. • Failure to maintain the vehicle in accordance with Jagua r’s maintenance sche dules and service instructions. • Defects caus ed as a [...]

  • Page 18

    Vehicle Warranty 18 L Items which are subject to adjustment or replacement during NORMAL service or maintenance operations are not covered by the Warranty, unless the work is required as a direct result of a manufacturing defect. Please refer to the following, Scheduled Maintenance Item s. Scheduled maintenance items Parts that will be replaced as [...]

  • Page 19

    19 Vehicle Warranty R VEHICLE WARRANTY STATEMENT IN OTHER COUNTRIES To Jaguar Authoris ed Repairers If this Jaguar car requires emergency warranty repairs which affect its running condition or safe operation, you are requested to provide such service free of charge. The cla im for reimbursement should be sent to Jaguar Cars Limited in the usual way[...]

  • Page 20

    Paint/Corrosion Warranty 20 L Paint/Corrosion Warranty PAINT SURFACE WARRANTY STATEMENT Should the paint surface of the ve hicle body require attention due to a defect in material or applicat ion, any necessary repairs will be undertaken by a Jaguar Authorised Repairer, comple tely free of charge. Duration of the paint surface warranty 3 years, unl[...]

  • Page 21

    21 Paint/Corrosion Warranty R JAGUAR APPROV ED REPAIRER In the event of the vehicle requiring body repairs due to accident damage, your Jaguar Authorised Repairer can ensure that the repairs are carried out u sing only Jaguar approved part s, materials and repair techniques. Th is will ensure that warranty cover will continue on the repaired body s[...]

  • Page 22

    Parts and Accessories Warranty 22 L Parts and Accessories Warranty PARTS AND ACCESSORIES WARRANTY In addition to the Ve hicle Warranty, which covers parts supplied as original equipment when the vehi cle was purchased, there is a separate Jaguar Parts and Accessories Warranty for genuine Jaguar part s and accessories purchased by the customer from [...]

  • Page 23

    23 Parts and Accessories Warranty R Where the part or accessory is being repaired or replaced under the terms of this warranty by a Jaguar Authorised Repairer, no labour charge will be made for such repair or replacement. However, where the work is carried out by anyone other than a Ja guar Authorised Repairer, no contribution will be made to labou[...]

  • Page 24

    Emission Control System Warranty 24 L Emission Cont rol System Warranty EMISSION CONTROL SYSTEM WARRANTY Where applicab le – Norway, South Korea, Switzerland, Swed en and Taiw an. Warranty statement Jaguar Cars Limited warrants that Jaguar vehicles are designed, built and equipped so as to conform at the time of sale with all emission standards a[...]