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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Kenwood ES020, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Kenwood ES020 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Kenwood ES020. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Kenwood ES020 should contain:
- informations concerning technical data of Kenwood ES020
- name of the manufacturer and a year of construction of the Kenwood ES020 item
- rules of operation, control and maintenance of the Kenwood ES020 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Kenwood ES020 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Kenwood ES020, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Kenwood service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Kenwood ES020.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Kenwood ES020 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
ES020 series[...]
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Page 2
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Page 3
2 before using for the first time 1 Read these instructions carefully and r etain for future r eference. 2 Remove all packaging and any labels. 3 W ash the parts: see ‘cleaning’. 4 Flush the machine through with clean water: see ‘befor e making coffee for the f irst time’. safety ● Never remove the filter holder whilst cof fee is brewing [...]
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Page 4
3 to make espresso using gr ound cof fee 1 Pre heat the appliance as described on page 2. 2 Check that there is water in the tank. 3 Select the desired filter . ● Use the smaller filter for making one cup of coffee (or when using coffee pods) a nd the larger filter for 2 cups. 4 Add the coffee using the measuring spoon provided one level spoon pe[...]
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Page 5
cup stand, drip tray ● E mpty the drip tray regularly . Y ou’ll know when it is full, the red float in the m iddle of the drip tray will rise and become visible in the hole on the cup stand. 1 W ash then dry . c offee outlet ● A fter every use check that this area is clean and fr ee from any coffee grounds. Wipe clean and if necessary carry o[...]
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Page 6
p roblem possible cause solution E spresso coffee doesn’t come ● T he coffee is damp and/or pressed too ● C heck that you are using ground coffee suitable for espresso makers. Press the coffee more o ut of the machine. firmly into the filter . lightly in the filter and change the grind if necessary . ● The holes in the filter holder spouts [...]
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Page 7
Head Office Addr ess: Kenwood Limited, New Lane, Havant, Hampshire PO9 2NH, UK www .kenwoodworld.com Designed and engineered by Kenwood in the UK Made in China 19635/1[...]