Konica Minolta 1390 MF manual

SER VICE MANU AL 2006.01 2006.01 Ver. 2.0 Ver. 2.0 FIELD SER VICE P agePro 1380 MF/1390 MF P agePro 1380 MF/1390 MF[...]

SAFETY AND IMPOR T ANT W ARNING ITEMS S-1 Read carefully the Safety and Important Warning Items descr ibed below to understand them before doing service work. Because of possible hazards to an ine xperienc ed perso n ser vicing this product as well as the risk of damage to the product, KONICA MINOL T A B USINESS TECHNOLOGIES, INC . (hereafter calle[...]

SAFETY AND IMPOR T AN T W ARNI NG ITEMS S-2 [1] MODIFICA TIONS NO T A UTHORIZED BY K O NICA MINOL T A BUSINESS TECHNOLOGIE S, INC . K ONICA MINOL T A brand products are renowned for t heir high reliability . This reliability is achiev ed through high-quality desig n and a solid ser vice network. Product design is a highly complicated and del icate [...]

SAFETY AND IMPOR T ANT WARNING ITEMS S-3 [2] PO WER PLUG SELECTION In some countries or areas, the power plug prov ided with the product ma y not fit wall outlet used in the area. In that case, it is obligatio n of customer engineer (hereafter called the CE) to attach appropr iate power plug or power cord set in order to connect the product to the [...]

SAFETY AND IMPOR T AN T W ARNI NG ITEMS S-4 [3] CH ECKPOINTS WHEN PERFORMING ON-SITE SER VICE K ONICA MINOL T A brand prod ucts are extensiv el y tested before shipping, to ensure that all applicable saf ety standards are met, in order to protect the customer and customer engi- neer (hereafter called the CE) from the r isk of in jur y . Howe ver , [...]

SAFETY AND IMPOR T ANT WARNING ITEMS S-5 P ower Plug and Cor d W ARNING • When using the power cord set (inlet type) that came with this product, make sure the connector is securely inserted in the inlet of the product. When securing measure is provided, secure the cord with the fixture properly . If the power cord (inlet type) is not connected t[...]

SAFETY AND IMPOR T AN T W ARNI NG ITEMS S-6 2. Installation Requirements Wiring W ARNING • Nev er use multi-plug adapters to plug multiple power cords in the same outlet. If used, the risk of fire exists. • When an extension cord is r equired, use a specified one. Current that can flow in the extension cord is limited, so using a too long exten[...]

SAFETY AND IMPOR T ANT WARNING ITEMS S-7 V entilation CA UTION • The product generates ozone gas during operation, but it will not be harmful to the h uman body . If a bad smell of ozone is present in the f ollowing cases, ventilate the room. a. When the product is used in a poor ly ventilated room b . When taking a lot of copies c. When using mu[...]

SAFETY AND IMPOR T AN T W ARNI NG ITEMS S-8 W o rk P erf ormed with the Pr oduct P owered On WA R N I N G • T ake e ver y care when making adjustments or performing an operation check with the product powered. If you mak e adjustments or perform an operation check with the external cov er detached, you ma y touch live or high-voltage parts or you[...]

SAFETY AND IMPOR T ANT WARNING ITEMS S-9 • Check electrode units such as a charging corona unit f or deterioration and sign of leakage. Current can leak, leading to a risk of trouble or fire. • Before disassemb ling or adjusting the write unit (P/H unit) incor porating a laser , make sure that the pow er cord has been disconnected. The laser li[...]

SAFETY AND IMPOR T AN T W ARNI NG ITEMS S-10 • Make sure that all scre ws, components, wiring, connec- tors, etc. that were remov ed for safety chec k and mainte- nance hav e been reinstalled in the original location. (Pa y special attention to fo rgo tten connectors, pinched cab les, fo rgotten screws , etc.) A risk of product trouble, electric [...]

SAFETY AND IMPOR T ANT WARNING ITEMS S-11 • Use only a small amount of cleaner at a time and take care not to spill any liquid. If this happens, immediately wipe it off. A risk of fire exists. • When using any solvent, v entilate the room well. Breathing large quantities of organic solvents can lead to discomfort. Handling of Service Materials [...]

SAFETY AND IMPOR T AN T W ARNI NG ITEMS S-12 [4] Laser Safety • This is a digital machine cer tified as a Cl ass 1 laser product. There is no possibility of danger from a laser , provided the machine is se rviced acco rding to the instr uction in this manual. 4.1 Internal Laser Radiation *at laser aper ture of the Pr int Head Unit • This produc[...]

SAFETY AND IMPOR T ANT WARNING ITEMS S-13 U.S.A., Canada (CDRH Regulation) • This machine is cer tified as a Class 1 Laser product under Radia tion P erf ormance Stan- dard according to the Food, Drug and Cosmetic Act of 1990. Compliance is mand atory for Laser products marketed in the United States and is repor ted to the Center for Devices and [...]

SAFETY AND IMPOR T AN T W ARNI NG ITEMS S-14 Finland, Sweden Norway LUOKAN 1 LASERLAITE KLASS 1 LASER APP ARA T VA R O I T U S ! • Laitteen käyttäminen muulla kuin tässä käyttöohjeessa mainitulla tavalla saat- taa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle laser- säteilylle. puolijohdelaser Laserdiodin suur[...]

SAFETY AND IMPOR T ANT WARNING ITEMS S-15 4.2 Laser Safety La bel • A laser safety label is attached to the inside of the machine as shown belo w . A. P agePro 1380 MF 4558P0C501DA[...]

SAFETY AND IMPOR T AN T W ARNI NG ITEMS S-16 B. PagePro 1390 MF 4558P0C601DA[...]

SAFETY AND IMPOR T ANT WARNING ITEMS S-17 4.3 Laser Caution Label • A laser caution label is attached to t he outside of the machin e as shown below . A. P agePro 1380 MF 4558P0C505DA[...]

SAFETY AND IMPOR T AN T W ARNI NG ITEMS S-18 B. PagePro 1390 MF 4558P0C602DA[...]

SAFETY AND IMPOR T ANT WARNING ITEMS S-19 4.4 PRECA U TIONS FOR HANDLING THE LASER EQUIPMENT • When laser protective goggles are to be used, select ones with a lens conforming to the abov e specifications. • When a disassembly job needs to be performed in the laser beam path, such as when working around the pr interhead and PC Drum, be sure fir[...]

SAFETY AND IMPOR T AN T W ARNI NG ITEMS S-20 Caution labels shown are attached in some areas on/in the machine. When accessing these areas for maintenance , repair , or adjustmen t, special care should be taken to a void b ur ns and electric shock. CA UTION: W ARN ING INDICA TION S ON THE MA CHIN E 4558P0C503DA High temperature High voltage High vo[...]

INDEX (Field Ser vice) MAINTENANCE GENERAL CONTR OL P ANEL/SER VICE MODE DESCRIPTIONS DIS/REASSEMBL Y , ADJUSTMENT TR OUBLESHOO TING[...]

i CONTENTS GENERAL 1. SPECIFICATIONS .......................................................................... ................. G-1 (1) Main Unit ............................... ........................................................... G-1 (2) GDI Printer Function ........................................................................ G-3 (3) [...]

ii (8) Removing the Power Supply Unit 1 (PU1 ) ....... ............................... D-14 (9) Removing the High Voltage Unit (HV1) ........................................... D-15 (10) Removing the Controller/Imag e Control Board (PWB-I) .................. D-15 (11) Removing the Socket Board (PWB-S) ............................................ D-[...]

iii (6) Special Fax ..................................................................... ................. S-21 4. Fax Report (PagePro 1390 MF only) .... ........................................................... S-23 4-1. Activity Log Report ............................................. ...................................... S-23 4-2. Phone Book[...]

iv 5-2. Miscellaneous Malfunction Detect ion Timing and Troubleshooting Procedures ............................................................................................... T-19 (1) Unlock scanner .......................................... ...................................... T-19 (2) [Scanner Error] Lamp Error .............................[...]

GENERAL[...]

G-1 1. SPECIFICA TIONS (1) Main Unit Media Ty p e Original scanning system Photo conductor type Copying system Copy resolution Scan resolution Media feed-in system Exposure system Dev eloping system Drum-charging system Image-transf er system Media-separation system Fusing system Max. original size : : : : : : : : : : : : : : Desktop Scanning in ma[...]

G-2 Zoom Ratios P ow er /Current Consumption (main unit only) Continuous cop y speed (page-to-page) Continuous print speed (1 scan, multiple copies) Wa r m - u p t i m e First-copy time : : : : 20 copies/minute (full size , Letter , T ext mode, 600 dpi × 300 dpi with ADF) 20 sheets/minute (at Letter, A4) 60 seconds (at a room temperature of 23 °C[...]

G-3 (2) GDI Printer Function (3) F A X Function (PagePr o 1390 MF Only) RAM Interfaces Printer Language Fo n t s Suppor ted Operating Systems Browser Softw are : : : : : : Shared with copier USB Revision 1.1/2.0 GDI Windows Windows XP (SP1 or later)/Wi ndows 2000 (SP3 or later)/ Windows Me/Windows 98 (SP1 )/Windows 98 Second Edition Internet Explor[...]

G-4 2. P ARTS IDENTIFICA TION 2-1. P agePr o 1380 MF 2-2. P agePr o 1390 MF [1] [2] [3] 4558T1C501DA 1. A uto Document Feeder (ADF) Option 2. Main Unit P agePro 1380 MF 3. Document Cov er [1] [2] 4558T1C502DA 1. A uto Document F eeder (ADF) 2. Main Unit P agePro 139 0 MF[...]

MAINTENANCE[...]

E-1 1. MAINTENANCE SCHEDULE • T o ensure that the machine produces good printed pages and to extend its service life, it is recommended that the maintenance jobs descr ibed in this schedule be carr ied out as instruct ed. NO TES • As a rule, the Drum Car tr idge and T oner Car tri dge are to be replaced by the user . • The contents of the Mai[...]

E-2 (1) Near Life Specifications V alue (2) Life Specifications V alue (3) Print St op V alue P ar t Near Life V alue Detection T oner Car tridge P age Pro 1380 MF: 80 % P age Pro 1390 MF: 75 % (same calculation for each T oner Car tr idge) The value used f o r detection of the amount of toner still av ailable f or use is provided as f eedback inf [...]

E-3 2. REPLA CEMENT/CLEANING OF P ARTS (1) Cleaning the Paper T ake-Up Roller 1. Lift up the Exit T ray and remo ve it. 2. Open the F ront Door. 3. Remov e the Im aging Car tri dge. ☞ E-5 NO TE • The Imaging Car tri dge consists of the Drum Ca r tridge, to which the T oner Car tr idge is mounted. 5. Close the F ront Door. 6. Reinstall the Exit [...]

E-4 (3) Replacing the Image T ransfer Roller 1. Lift up the Exit T ray and remo ve it. 2. Open the F ront Door. 3. Remov e the Imag ing Car tr idge. ☞ E-5 4. Press down the le vers of the white bushings (one on the right end and one on the left end of the Image T ransf er Roller) and slide the Image T rans- fer Roller out of the Image T ransfer R[...]

E-5 3. REPLA CEMENT OF CONSUMABLES (1) Replacing the T oner Car tridge <Remov al Procedure> <Installation Procedure> 1. Lift up the Exit T ra y and remov e it. 2. Open the F ront Door. 4558F2C508DA 3. Remov e the Imaging Car tridge. 4558F2C509DA 4. Pull the le v er of the T oner Car tridge in th e direc- tion shown in the illustration a[...]

E-6 2. Remo ve the protectiv e cover from the T oner Car- tridge. 4558F2C512DA 3. Connect the ne w T oner Car tridge to the Drum Car tridge. NO TE • Inser t the T oner Car tr idge along the guide pro- vided on the side of the Drum Car tr idge, making sure that the T oner Car tridge is n ot tilted when it is inser ted. 4136E009AC 4. Install the Im[...]

E-7 (2) Replacing the Drum Car tridg e <Remov al Procedure> 1. Remov e the Im aging Car tri dge. ☞ E-5 <Installation Procedure> 2. Pull the le v er of the T oner Car tridge in th e direc- tion shown in the illustration and disconnect the Drum Car tr idge. 4136E01 1AC 1. Connect the T oner C ar tridge to a new Dru m Car- tridge. NO TE [...]

E-8 (3) Replacing the Fusing Unit NO TE • Immediately after turning off the printer, the area around the Fusing Unit is e xtremely hot. Therefore , in order to reduce the risk of bu rn s, w ait until the unit has cooled down bef ore performing any operation. <Remov al Procedure> 1. Remov e the IR Unit. ☞ D-18 2. Remov e the Exit t ra y . [...]

E-9 <Installation Procedure> NO TE • When replacing an individual par t of the Fusing Unit due to a defective part or to correct an image problem, see “Disassemb ling the Fusing Un it” in DIS/REASSEMBL Y , ADJUST- MENT”. ☞ D-28 1. Connect connector A. 2. Mount the Fusing Unit in the printer and secure it in position by tightening th[...]

DIS/REASSEMBL Y , ADJUSTMENT[...]

D-1 1. PRECA UTIONS FOR DISASSEMBL Y/ADJUST- MENTS 1-1. P arts That Must Not be T ouched (1) Red-P ainted Screws Purpose of the R ed P aint Red-painted screws show that the assembly or unit secured can be adjusted or set only at the factory and should not be readjusted, set, or remov ed in the field. If it becomes unavoidab ly necessar y to disa ss[...]

D-2 2. DISASSEMBL Y/REASSEMBL Y 2-1. Identification of an d Remov al Procedures f or Exterior Parts (1) P agePro 1380 MF 4558F2C501DA [1] [2] [3] [4] [7] [8] [5] [6][...]

D-3 No . Name Remov al Procedure 1 Document Cov er Open the Document Cov er → Pull it straight up . 2 Right Cov er ☞ D-5 3 F ront Door Open the F ront Door . → While pressing in on one sid e, remov e the F ront Door . 4T r a y 1 Hold down the main unit with one hand and pull T ray1 toward y ou. 5 Bypass T ra y – 6 Exit T ra y Unhook the two[...]

D-4 (2) P agePro 1390 MF 4558F2C601DA [1] [2] [3] [4] [7] [8] [5] [6][...]

D-5 (3) Right Cover No . Name Remov al Procedure 1A D F ☞ D-9 of Auto Document F eeder Ser vice Manual 2 Right Cov er ☞ D-5 3 F ront Door Open the F ront Door . → While pressing in on one sid e, remov e the F ront Door . 4T r a y 1 Hold down the main unit with one hand and pull T ray1 toward y ou. 5 Bypass T ra y – 6 Exit T ra y Unhook the [...]

D-6 (4) Left Cover 1. Remo ve tw o screws that secure the Left Cov er at the back and unhook it on the back. 4558F2C521DA 2. Unhook tabs at f our locations and remove the Left Cov er . NO TE • When reinstalling the Left Cover , first hook the tabs at two locations on the front side. Then, while hooking the two tabs on the upper side, hook the Lef[...]

D-7 2-2. Remov al of Circuit Boar ds and Other Electrical Componen ts NO TES • When removing a circuit board or other electrical component, ref er to the precautions for handling PWBs and follo w the co rresponding remov al procedures. • The removal procedures giv en in the following paragraphs omit the remo val of the com- ponent in question f[...]

D-8 No . Symbol Name Remov al Procedure [1] PWB-I Controller/Image Control Board ☞ D-15 [2] PU2 P ower Supply Unit 2 ☞ D-11 [3] PWB-A Mechanical Control Board ☞ D-11 [4] PWB-O Control Panel ☞ D-12 [5] PWB-S Sock et Board ☞ D-17 [6] PU1 P ower Supply Unit 1 ☞ D-14 [7] HV1 High V oltage Unit ☞ D-15[...]

D-9 (2) Pa g ePro 1390 MF 4558F2C602DA [1] [4] [3] [2] [5] [8] [9] [7] [6][...]

D-10 No . Symbol Name Remov al Procedure [1] PWB-I Controller/Image Control Board ☞ D-15 [2] PWB-F AX1 Interf ace Board ☞ D-13 [3] PWB-F AX2 NCU Board ☞ D-13 [4] PU2 P ower Supply Unit 2 ☞ D-11 [5] PWB-A Mechanical Control Board ☞ D-11 [6] PWB-O Control Panel ☞ D-12 [7] PWB-S Sock et Board ☞ D-17 [8] PU1 P ower Supply Unit 1 ☞ D-14 [...]

D-11 (3) Removing the P ower Supply Unit 2 (PU2) <P agePro 1380 MF> 1. Remov e the Right Cov er . ☞ D-2 <P agePro 1390 MF> 1. Remov e the Right Cov er . ☞ D-2 (4) Removing the Mechanical Control Boar d (PWB-A) 1. Remov e the Right Cov er . ☞ D-2 2. Disconnect all connectors and flat cables from the P ower Supply Unit 2. 3. Remov e[...]

D-12 (5) Removing the Control P anel (PWB-O) 1. Remov e the Exit t ra y . ☞ D-2 2. Remo ve three screws . 4558F2C51 1DA 3. Unhook f our tabs on the Control P anel. NO TE • Remov e the Control Panel slo wly and carefully , as connectors are connected to it. 4558F2C514DA 4. Disconnect the connector( s) from the Control P anel. 5. Remo ve the Cont[...]

D-13 (6) Removing the Interface Board (PWB-F AX1) <PagePro 1390 MF only> 1. Remov e the Right Cov er . ☞ D-2 (7) Removing the NCU Board (PWB-F AX2) <PagePro 1390 MF only> 1. Remov e the Right Cov er . ☞ D-2 2. Remov e the Po wer Supply Unit 2. ☞ D-11 2. Disconnect two connectors from the Interf ace Board. 3. Remov e three screws a[...]

D-14 (8) Removing the P ower Supply Unit 1 (PU1) 1. Remov e the Fusing Unit. ☞ E-8 2. Remo ve three screws . 3. Remo ve the P ower Switch sta y . 4. Remo ve the P ower Switch Assy . 4558F2C007DA 5. Disconnect the connector from the P ower Supply Unit 2. 4558F2C524DA 6. Remo ve six scre ws, disconnect three connectors, and remov e the P ow er Supp[...]

D-15 (9) Removing the High V oltag e Unit (HV1) 1. Remov e the Po wer Supply Unit Assy . ☞ D-14 (10) Removing the Contro ller/Image Control Board (PWB-I) 1. Remov e the IR Unit. ☞ D-18 2. Remov e the screw and the High V oltage Unit. 4558F2C504DA 2. Remov e four screws and the Controller/Image Control Board Cov er . 4558F2C009DA 3. Disconnect t[...]

D-16 5. Disconnect all connectors from the Controller/ Image Control Board. 4558F2C012DA P agePro 1380 MF 4558F2C74DA P agePro 1390 MF 6. Remo ve three scre ws and the Controller/Image Control Board. NO TE • When the Controller/Image Control Board is replaced, upgrade the Firmware to the latest ver- sion. ☞ D-30 4558F2C013DA[...]

D-17 (11) Removing the Soc ket Board (PWB-S) 1. Remov e the IR Unit. ☞ D-18 2. Remov e four screws and the Soc ket Board Cov er . 4558F2C014DA 3. Disconnect the flat cab les from the Sock et Bo ard. NO TE • Use the utmost care not to snap off the fla t cable. 4558F2C015DA 4. Remov e the screw and the Socket Board Assy . 4558F2C016DA[...]

D-18 2-3. R emov a l of Units (1) Removing the IR Unit 1. Remov e the Lef t Cov er . ☞ D-2 2. Remov e the Right C ov er . ☞ D-2 3. Remov e the Re ar Cover . ☞ D-2 4. Disconnect three connectors. (P age Pro 1380 MF Only) 5. Disconnect f our conne ctors. (P age Pro 1390 MF Only) 4558F2C019DA P agePro 1380 MF 4558F2C068DA P agePro 1390 MF 6. Rem[...]

D-19 (2) Removing the PH Unit 1. Remov e the IR Unit. ☞ D-18 2. Remov e the Exit tray . ☞ D-2 • NEVER attempt to replace the PH Unit while power is being supplied to the printer . Doing so could lead to exposure to the laser beam, resulting in b lind- ness. • NEVER attempt to disassemble or adjust the PH Unit. Doing so could lead to ex posu[...]

D-20 Precautions for Remov al/R einstallation of the PH Unit • NEVER touch the window on the back of the PH Unit. A dirty window can cause image quality problems . 6. Remo ve three screws . 7. Remo ve the PH Unit. NO TE • When reinstalling the PH Unit, tighten the screws in the numerical order shown in the illustration. 4136D008AC 2 3 1 Window [...]

D-21 2-4. Disassembl y of the Image Reading Section (1) Removing the IR Upper Cover (Original Glass) 1. Remov e the D ocument Cov er . 2. Remov e the Control Panel Assy . ☞ D-12 (2) Removing the Scanner Unit. 1. Remov e the IR Upper Cover (Original Glass). ☞ D-21 3. Remov e the three screws. 4. Remov e the Control Panel bottom housing. 4558F2C0[...]

D-22 (3) Removing the Timing Belt 1. Remov e the Up per Cover Assy . (Original Glass). ☞ D-21 2. Remov e the Scanner Unit . ☞ D-21 4. Remo ve the Belt from the Scanner Unit. NO TE • When installing the Belt, route it as shown in the illustration. 4558F2C028DB 3. Remo ve the Timing Belt by unhooking it on both sides. 4558F2C039DA[...]

D-23 2-5. Disa ssembly of the Main Drive Section (1) Removing the Main Motor (M1) 1. Remov e the Left Cover . ☞ D-2 (2) Removing the T ray 1 Paper Empty Sensor (PE1) 1. Remov e the Im aging Car tri dge. NO TE • The Imaging Car tri dge is the Drum Car tr idge, to which the T oner Car tridge is mounted. 2. Remov e the Front Door . 3. Remov e the [...]

D-24 (3) Removing the P aper T ake-Up Solenoid (SL1) 1. Remov e the Lef t Cov er . ☞ D-2 Precautions for Installation of the Paper T ake-Up Solenoi d 1. Mount the P ap er T ake-Up Solenoid and tighten one screw . 2. T ur n the gear in the direction of the arrow shown below so that the flapper of the P aper T ake-Up Solenoid catches the stopper of[...]

D-25 (4) Removing the P aper T ak e-Up Clutch Gear 1. Remov e the IR Unit. ☞ D-18 2. Remov e the Fusing U nit. ☞ E-8 3. Remov e the Po wer Supply Unit 1. ☞ D-14 4. Remov e the Paper T ake-Up Upper Guide Assy . ☞ D-23 5. Disconnect the connector and remov e the Cool- ing F an Mo tor . 4558F2C040DB 6. Disconnect the connector of the Main Moto[...]

D-26 11. Remov e the Upper Door . 4558F2C023DA 12. Disconnect the flat cable and the connector from the Mechanical Control Board. NO TE • Use the utmost care not to snap off the fla t cable. 4558F2C024DB 13. Remove f our scre ws. 14. Remove the PH Base Plate Assy . 4136D016AB 15. Disconnect the connector of the P aper T ake-Up Solenoid. 16. Remov[...]

D-27 (5) Removing the T orque Limiter 1. Remov e the Paper tak e up Clutch Gear . ☞ D-25 Precautions for Installation of the T orque Limiter The Coupling Gear has five notches for adjus tment of the T ake-up Roller position. When the T orque Limiter is replaced, adjust the set pos ition of the Coupling Gear so that the T ake- up Roller becomes le[...]

D-28 (6) Disassembling the Fusing Unit NO TE • The Fusing Unit is extremely hot immediately after the P ower Switch has been turned OFF . Allow a sufficient time to let it cool down bef ore star ting the procedure to prev ent bur n. 1. Remov e the Fusing U nit. ☞ E-8 1. When the Roller is leaning in the clockwise direc- tion, mov e the coupling[...]

D-29 Precautions for Installation of the Bushings • Make sure that the slits in the b ushing are properly aligned with the rib of the Fusing Unit. 4136D040AA Upper Fusing Roller section 5. Remov e one screw and the Ther mistor. NO TE • When reinstalling the Ther mistor , route the har- ness as shown in the illustration. 4980D068AB[...]

D-30 2-6. Upgrading the Firmware NO TES • The P agePro 1380 MF or The PagePro 1390 MF TW AIN driver and printer dr iver m ust already be installed on the host comp uter before firmware can be updated. • If the P agePro 1380 MF or The P agePro 1390 MF TW AIN driver or printer driver is not installed, follo w the procedure described below to inst[...]

D-31 (4) Procedure f or Upgrading the Firmware 1. T ur n OFF the PagePro 1380 MF or The P agePro 1390 MF and the host computer . 2. T ur n ON the PagePro 1380 MF or The P agePro 1390 MF . 3. Start up the host compu ter (Windows 2000/XP). 4. Cop y the firmware grade data to the host computer . 5. After the hardw are is detected, use a U SB cable to [...]

D-32 8. Check the firmware upgrade status in the LCD displa y . NO TE • Do not tur n the PagePro 1380 MF’ s or The PagePro 1390 MF’ s Main P ower Switch OFF or ON while the message shown abov e is displa yed. 4558F2C527DB[...]

D-33 9. Check that the f ollowing message appears in th e P agePro 1380 MF’ s or The P agePro 1390 MF’ s LCD displa y and the computer screen to indicate that the fir mware upgrade procedure is complete. 10. T urn the PagePro 1380 MF’ s or T he P agePro 1390 MF’ s Main Switch OFF , and then ON again. 4558F2C528DA[...]

CONTR OL P ANEL/SER VICE MODE DESCRIPTIONS[...]

S-1 1. CONTR OL P ANEL DESCRIPTIONS 1-1. Names and Functions of Contr o l P anel P ar ts (1) Pa g ePro 1380MF No . K ey Name Function [1] 10-Key pad • Use to enter the number of copies to be made and any other numeric data. [2] Error LED • Lights when an error or malfunction occurs. To n e r L E D • Flashes when the toner car tr idge is empty[...]

S-2 (2) P agePro 1390MF [14] Light/Dark key • Adjusts the document brightness for the current copy job . [15] Copies ke y • Sets the number of copies. (Each time the ke y is pressed, the count increases by one page.) [16] Select ke y • Selects the item display ed. [17] Cancel ke y • Deletes entered data or exits from the current menu when p[...]

S-3 [6] -/+ key • Displays the options av ailable for the selected menu. [7] Menu key • Press to enter the configuration me nu. [8] Copy Quality ke y • Selects the document type for the current cop y job. [9] Colla te ke y • Automatically collates m ultiple copies into sets. [10] N in 1 ke y • Reduces original images to fit onto one sheet[...]

S-4 1-2. List of Err or Status Message Message Description Pa p e r E m p t y PLS add paper • No media in the tray . F r ont Cov er Open PLS close cov er • The F ront Door is open. [Printer Error] T oner Low • The T oner Car tridge is near ly empty (80 % con sumed). The error message appears, and the T oner LED flashes on and off five times. [...]

S-5 • The follo wing Error Messages are relate d to the F ax Mode. These messages are only for the P agePro 1390 MF . Message Descrip tion F ax Memory Low • The memor y will soon become f ull. No more room • In Timer TX when you register the sixth reser vation after fiv e reservations that are the num bers of registration upper bounds hav e a[...]

S-6 2. FUNCTIONS OF SWITCH ES AND P AR TS ON PWBs 2-1. Circuit Boar d Locations (1) PWB-I: Controller/Image Control Board 4558F3C503DB PWB-I Fax B oard 2 (P agePro 1390 MF only) 4558F3C502DA USB Sock et[...]

S-7 (2) PWB-F AX2: NCU Board (Pa gePro 1390 MF only) 4558F3C604DA F AX por t (LINE) F AX por t (EXT .) F AX por t (LINE) F AX por t (EXT .)[...]

S-8 3. CONFIGURA TION MENU • The Configuration Menu is used to set v arious machine functions. 3-1. Configuration Menu (1) Pa g e Pro 1380 MF Menu 1. Common Setup 11. Language 12. P aper Size 13. Sleep Mode 14. Reset OPC. 15. Adj ADF image 21. Def Copy Mode 22. Def Density 23. Def Zoom 24. Def Collate 25. Def T onerSav e 26. Def Bg Remove 2. Copy[...]

S-9 (2) Pa g ePro 1390 MF Menu 1. Common Setup 11. Language 12. P aper Size 13. Sleep Mode 14. Reset OPC. 15. Button Sound 21. Def Copy Mode 22. Def Density 23. Def Zoom 24. Def Collate 25. Def T onerSav e 26. Def Bg Remove 2. Copy Setup ☞ S-15 ☞ S-16 31. Configuration 32. Menu Map 33. Usage Repor t 34. F ax Act. Rept 35. Phone Book 3. Repor t [...]

S-10 Menu 51. One T ouch 52. Speed Dial 53. Group Dial 5. PhoneBook ☞ S-21 61. Timer Tx 62. Broadcast 63. P olling Rx 64. Mem Manage. 6. Special F ax ☞ S-21 F rom the previous page[...]

S-11 3-2. Configuration Menu Pr ocedures (Pa g ePro 1380 MF) <Entering Procedure> 1. Press the Menu k ey . 2. The first message screen appears. 3. Press the -/+ k ey or a n umeric key (1 to 3) to select from the f ollowing menu items: “1. Common Setup, ” “2. Copy Setup , ” or “3. Repor t. ” 4. Press the Select k ey to select an it[...]

S-12 (1) Common Setup No . Function Pur pose Setting Details/Precautions 1 Language T o specify the configuration menu language. • The default setting is English. “English” F rench German Italian Spanish P ortu guese Czech P olish Hungar ian Slov ak Russian 2 P aper Size T o specify size of media loaded. • The def ault setting is A4. “A4?[...]

S-13 (2) Copy Setup (3) Report No . Function Pur pose Setting Details/Precautions 1 Def Copy Mode T o specify the def ault Copy Mode . • The def ault setting is T e xt. “T ex t” Photo Mixed 2 Def Density T o specify the def ault density lev el. • The default setting is 4. The setting range is 1 to 7. 3 Def Zoom T o specify the def ault zoom[...]

S-14 3-3. Configuration Menu Pr ocedures (Pa g ePro 1390 MF) <Entering Procedure> 1. Press the Menu k ey . 2. The first message screen appears. 3. Press the -/+ k ey or a n umeric key (1 to 6) to select from the f ollowing menu items: “1. Common Setup , ” “2. Copy Setup , ” “3. Repor t, ” “4. Fax Setup , ” “5. PhoneBook or ?[...]

S-15 (1) Common Setup No . Function Pur pose Setting Details/Precautions 1 Language T o specify the configuration menu language. • The default setting is English. “English” German French Italian Spanish P ortu guese Czech P olish Hungar ian Slov ak Russian 2 P aper Size T o specify size of media loaded. • The def ault setting is; USA/Canada[...]

S-16 (2) Copy Setup No . Function Pur pose Setting Details/Precautions 1 Def Copy Mode T o specify the def ault Copy Mode . • The def ault setting is T e xt. “T ex t” Photo Mixed 2 Def Density T o specify the def ault density lev el. • The default setting is 4. The setting range is 1 to 7. 3 Def Zoom T o specify the def ault zoom ratio . ?[...]

S-17 (3) Report (4) Fax Setup No . Function Pur pose Setting Details/Precautions 1 Configuration Prints a configuration page. Use this page to check configura- tion of the machine. The follo wing items can be check ed: • Product Information • Memor y Information • T oner Information • Default Settings 1. Select “31. Configuration. ” and[...]

S-18 3 T one /Pulse Select the type of telephone line that is being used. If Pulse is selected, press the [*] ke y to temporarily change the tele- phone line type to T one. After using the machine with the receiver on the hook, return the setting to Pulse. • The default setting is T one. USA/Canada: T one, Pulse 10PPS Europe: T one, 10PPS 33/67, [...]

S-19 10 Tx Repor t Select whether or not a repor t is printed after a transmission. On : Prints the repor t after each transmission. Off : Does not print the repor t after each transmission. Error : Prints the repor t after a transmission only if an error occurred. • The default setting is Error . Off On “Error” 11 Redial Count Select the num[...]

S-20 15 F a x Main. Tx Speed Select the modem speed for sending faxe s . • The default setting is 33.6. “33.6” 31.2 28.8 26.4 24.0 21.6 19.2 16.8 14.4 12.0 9.6 7.2 4.8 2.4 Rx Speed Select the modem speed for receiving faxe s . • The default setting is 33.6. “33.6” 31.2 28.8 26.4 24.0 21.6 19.2 16.8 14.4 9.6 4.8 2.4 Speed Display Select [...]

S-21 (5) PhoneBook (6) Special Fax No . Function Pur pose Setting Details/Precautions 1 One T ouch This function can be used to one- touch ke ys with f ax numbers, allowing the recipient to be speci- fied easily and accu rately without the need to manually enter the number using the 10-ke y pad. • A maximum of 12 f ax num- bers can be programmed.[...]

S-22 2 Broadcast This function is used to send a document to multiple recipients in a single transmission operation. 1. Load the document into the ADF or place it on the flat- bed glass. 2. Call the Broadcast screen, and then press the Select key . 3. T ype in th e fax number of the recipient. (A maximum of 50 recipients can be specified.) 4. Press[...]

S-23 4. Fax Report (P ag ePro 1390 MF onl y) 4-1. Activity Log Report • Activity Log Repor t is pr inted automatically after 100 communications. • Activity Log Repor t can also be pr inted manually by Repor t Menu. ☞ S-17 • Activity Repor t includes following inf o rmation. A. Job Nu mber : Shows the managing job number (3 digits) used b y [...]

S-24 4-2. Phon e Book • Phonebook can be pr inted manually by Report Menu. ☞ S-17 • Phonebook list include following inf or mation. A. N o . # or * : Shows the number of the dial ke y set f o r one-touch (*)/speed dialing (#). B. N ame : Shows the name of the recipient. If a group dial is set f or the one-touch dial ke y , “GROUP DIAL ” a[...]

S-25 4-3. Tx Repor t • TX repor t is printed automatically a fter each transmission (No manual print). User can select whether or not a repor t is printed after a transmission in Fax Setup . ☞ S-17 (1) T ransmit Report • T ransmit Repor t includes follo wing information. A. T IME : Shows the time t hat the transmission repor t was printed. B.[...]

S-26 (2) Multi TX Repor t • Multi TX Repor t includes following inf or mation. A. T IME : Shows the time t hat the transmission repor t was printed. B. NAME : Shows the name specified in F ax Setup for the machine. C. F AX : Shows the fax number specified in F ax Setup for the machine . D . Date,Time : Shows the date and time that the transmissio[...]

S-27 4-4. Lost Job Report • If there is any scheduled job not star t before po wer off , once power recovered, this report will be printed. There is no way to print it manually . • Lost Job Repor t include follo wing informations. A. Job : Show s the managing job number (3 digits) used by this machine. B. D ate : Shows the start date of the job[...]

S-28 4-5. Proto col Report <Sample of the Protocol Repor t> 4558F3C610DA[...]

S-29 4-6. Memory Job List • The data for f axes queued to be sent at a spec ified time or waiting to be sent, f or exam- ple, with the A uto R edial function, are stor ed in the memor y . The memor y job list can be printed so that the status o f stored data can be checked. • Memor y Job List can be pr inted manually by Mem Manage. ☞ S-22 •[...]

S-30 5. F ax Protocols (P agePro 1390 MF only) 5-1. G3 EC M (G3 Error Correction Mod e) • G3 ECM is the error correction system ne wly recommended by Consultative Committee of International T elephone & T elegraph of 1988. • By G3 ECM, documents are divided into bloc ks (called partial pa ge) f or transmission. If any error tak es place in [...]

S-31 5-2. Line contr ol (1) Procedure of G3 mode communication • Basic communications diagram of G3 mode . 4558F3E603DA This machine (T ransmission) G3 machine (Receiving) Phase Phase R side start [ST ART] key press This machine (T ransmission) G3 machine (Receiving) R side start [ST ART] key press Drawing: Line Control[...]

S-32 5-3. Definition of Abbre v iation / T erms (1) Definition of Abbreviation Abbre viation F unction Signal Format CED Called termina l identification 2100 Hz CFR Confir mation to receive X010 0001 CIG Calling subscriber identification 1000 0010 CNG Calling tone 1100Hz for 500ms CRP Command repeat X101 1000 CSI Called subscr iber identification 0[...]

S-33 (2) Definition of T erms PWD P assw ord (for transmission) X100 0101 RCP Return to control for partial p age 0110 0001 RNR Receive not ready X011 0111 RR Receive ready X111 0110 RTN Retrain negative X011 0010 RTP Retrain positive X011 0011 SEP Selective polling 1000 0101 SUB Sub address X100 0011 TCF T raining check Zeros for 1.5s TSI T ransmi[...]

TR OUBLESHOO TING[...]

T- 1 1. INTR ODUCTION • This chapter discusses the items required or u sed when troubleshooting various printer problems . 1-1. Electrical Component s Check Pr ocedures • The follo wing procedures can be used to check to see if an electrical component is fully operational when a media misfeed or a malfunction occurs in the printer . (1) Sensors[...]

T- 2 (2) Switches (3) Solenoid s Step Check Result Action 1 Does the input signal (NO) to the Mechanical Control Board go from LOW to HIGH when the s witch is actu- ated? NO Replace the s witch. YES Replace the Mechanical Control Board. Step Check Result Action 1 Does the output signal from the Mechanical Contro l Board go from HIGH to LOW when the[...]

T- 3 (4) Motors Step Check Result Action 1 Is the LOCK signal of the Mechanical Control Board HIGH when the printer is in the standby state? NO Replace the Mechanical Control Board. Replace the motor . 2 Does the REM signal of the Mechanical Control Board go from HIGH to LOW when the motor is ener- gized? YES Replace the motor . NO Replace the Mech[...]

T- 4 Step Check Result Action 1 Are the hookup connector of the moto r and print jack on the Mechanical Control Board connected prop- erly? YES Replace the motor or the Mechanical Control Board. NO Connect the con- nector or the print jack properly . 4025T527AA[...]

T- 5 1-2. Overall Contr ol Configuration • Understanding the overall control configurat ion will help y ou perform the troubleshooting procedures for media misf eeds, malfunctions, and image problems. 4558F4C503DB Control P anel (PWB-O) P aper Feed Cassette Mechanical Control Board (PWB-A) P ower Supply Unit 1 (PU 1) PH Unit Document Feeder Main [...]

T- 6 2. P APER MISFEED 2-1. Initial Chec k Items • When a media misfeed occurs in the printer , first make the f ollowing initial checks. Precautions for Clearing a Misfeed • Reset the misfeed condition by opening and closing the F ront Door after the misfeed has been cleared. Check Action Does the media meet product sp ecifications? Replace th[...]

T- 7 2-2. Me dia Misfeed Displays • The Error indicator lights up and a mess age appears in the display when a media mis- feed occurs . <Printer Section Misfeed> <Procedure for cancelling the misf eed display> 1. Open the appropriate covers , remov e the misf ed media and any remaining media, and then close the cov ers. 2. Open and th[...]

T- 8 2-4. Misfeed Dete ction Timing and T r oubleshoot ing Pr ocedures (1) Paper T ake-Up/T ransport Misfeed <Detection Timing> <T roubleshooting Procedure> T ype Description MP tra y Pi ck- up Ja m The Paper T ake-Up Switch does not tur n on after the predetermined per iod of time has elapsed after media take-up began. Bypass tra y Pi [...]

T- 9 (2) Fusing/Exit Misfeed <Detection Timing> <T roubleshooting Procedure> Ty p e D e s c r i p t i o n Fuser Jam The Exit Sensor is not un bloc ked after the predetermined per iod of time has elapsed after the Paper T ake-Up Switch is turned on. P aper left at Fusing/Exit Section If all of the follo wi ng conditions are met: • The [...]

T- 1 0 3. MALFUNCTIONS/W ARNINGS • The CPU performs a self-diagnosis on the condi tio n of the unit, and if a malfunction is detected, the warning appears alter nately with the error code in the display . <Procedure for cancelling a malfunction displa y> • Cancel the malfunction display b y turning the machine off and th en on again. 3-1.[...]

T- 1 1 080 Fuser warm up error • The voltage of the Ther mistor remains low for a prede- termined per iod of time after a war m-up cycle is star ted. • The temperature detected by the Thermisto r remains lower than a ref erence v alue for a 9 second period of time beginning 5 seconds after the star t of the war m- up cycle (where the temperatur[...]

T- 1 2 3-2. Malfunction Dete ction Timing and T roublesho oting Pr oce- dures (1) 008: P oly gon mirr or motor e rror <Detection Timing> <T roubleshooting Procedure> Description • The LOCK signal is not detected wit hin a predeter mined period of time th at begins 1 second after the P olygon Motor has been energized. • No new LOCK s[...]

T- 1 3 (2) 010: Fuser fan motor error <Detection Timing> <T roubleshooting Procedure> Description • The LOCK signal remains HIGH or LOW continuously f or a p redetermined per iod of time during which the C ooling F an Moto r remains energized. Relev ant Electr ical P art s Cooling F an Motor (M2) Mechanical Control Board (PWB-A) P owe[...]

T- 1 4 (3) 0 20: H.V . abnormal <Detection Timing> <T roubleshooting Procedure> (4) 0 40: Laser error <Detection Timing> <T roubleshooting Procedure> Description • The Drum Charge Monitor V oltage (HVC_M ON) signal falls outside a predetermined range at any time after the lapse of a predetermined period of time afte r the [...]

T- 1 5 (5) 080: Fuser warm up error <Detection Timing> <T roubleshooting Procedure> Description • The voltage of the Thermistor remains low for a predetermined per iod of time w hen a warm-up cycle is star ted. • The temperature detected by the Thermistor remains lower than a reference v alue for a 9 second period of time for the pe[...]

T- 1 6 (6) 1 00: Fuser temperature low <Detection Timing> <T roubleshooting Procedure> (7) 2 00: Fuser overheat <Detection Timing> <T roubleshooting Procedure> Description • The temperature detected by the Thermistor remains lower than the set temperature continuously for a predetermined period of time while the fusing tem[...]

T- 1 7 4. MALFUNCTIONS RELA TED T O PO WER SUPPL Y 4-1. Po wer is not T urne d ON. Relev ant Electr ical P art s Mechanical Control Board (PWB-A) Controller/Image Control Board (PWB-I) P ower Unit 1 (PU1) P ower Unit 2 (PU2) Step Check Wiring Diagram (Location) Result Actio n 1 Is the power cord plugged into the power outlet? –N O Plug the power [...]

T- 1 8 5. Miscellaneous Err ors 5-1. List of Miscellan eous Malfunctio ns Message on the Display Description Unlock scanner • When the Home Sensor remains High (5 V) ev en after the lapse of a predetermined per iod of time after the Scanner Motor is tur ned ON, an unlock scanner error occurs. [Scanner Error] Lamp Error • When the gra y le v el [...]

T- 1 9 5-2. Miscellaneous Malfunction Detection Timin g and T roub le- shooting Pr ocedures (1) Unlock scanner <Detection Timing> <T roubleshooting Procedures> Description • When the Home Sensor remains High (5 V) ev en after the lapse of a predeter mined period of time after the Scann er Motor is tur ned ON, an unlock scanner error o[...]

T- 2 0 (2) [Scanner Error] Lamp Error <Detection Timing> <T roubleshooting Procedure> (3) [Scanner Error] AFE R/W Error <Detection Timing> <T roubleshooting Procedure> Description • When the gra y lev el value can’t reach 10 (0 to 255) e ven after the lapse of a predeter- mined period of time a fter the warmup. • When [...]

T- 2 1 (4) [Scanner Error] Home Sensor <Detection Timing> <T roubleshooting Procedure> (5) [Scanner Error] Motor Stall <Detection Timing> <T roubleshooting Procedure> Description • When the scanning job is finished, the Scanner Unit trav els 14 inches back to the home position. After the Scanner Unit has moved 14 inches, i[...]

T- 2 2 (6) [ Printer Error] Incorrect T on er <T roubleshooting Procedure> (7) [ Printer Error] IC Read Fail <T roubleshooting Procedure> (8) [ Printer Error] IC Write Fail <T roubleshooting Procedure> Step Action Ref. P age WIRING DIAGRAM Control Signal Location (Electrical Pa r t s ) 1 Install the correct T oner Car tridge. ⎯?[...]

T- 2 3 6. IMA GE QU ALIT Y PROBLEMS 6-1. T roubleshooting Image Qua lity Problems • This chapter is divided int o two par ts: “Ini tial Checks” and “T roubleshooting Specific Image Quality Problems . ” • If an image quality problem occurs, first go thr ough the “Initial Checks” and, if the cause is still not identified, continue to [...]

T- 2 4 6-3. T roubleshooting f or Specific Image Qualit y Prob lems • Deter mine if the failure is attributab le to the input system (Image Reading Section) or the output system (Engine section). (1) I mage reading system: Blank or black prints <T ypical F aulty Image> <T roubleshooting Procedure> Check Result Cause Copy made at a red[...]

T- 2 5 (2) Image reading system : Low image density <T ypical Faulty Image> <T roubleshooting Procedure> Step Check Result Action 1 Is the surface of the Original Glass dir ty? YES Clean it. 2 Is the Shading Sheet or back surface of the Original Glass d ir ty? YES Clean them. 3 Is the mirror or lens dir ty? YES Clean them. Replace the S[...]

T- 2 6 (3) I mage reading system: Foggy background or rough image <T ypical F aulty Image> <T roubleshooting Procedure> Step Check Result Action 1 Is the machine in direct sunlight or sub- ject to any other e xtraneous light? YES Protect the machine from direct light. 2 Is the document damaged or dir ty? YES Replace the document. 3 Is t[...]

T- 2 7 (4) Image reading system: Black streaks or bands <T ypical Faulty Image> <T roubleshooting Procedure> Step Check Result Action 1 Is the document damaged or dir ty? YES Replace the document. 2 Is the Original Pad dirty? YES Clean it. 3 Does the Or iginal Cover lie flat? NO If the Document Cover is deformed or the hinges are dam- a[...]

T- 2 8 (5) I mage reading system: Black spots <T ypical F aulty Image> <T roubleshooting Procedure> Step Check Result Action 1 Is the document damaged or dir ty? YES Replace the document. 2 Is the Original Pad dirt y? YES Clean it. 3 Is the Original Glass dir ty? YES Clean it. 4 The problem has been eliminated after performing step 3. N[...]

T- 2 9 (6) Image reading system: Blank streaks or bands <T ypical Faulty Image> <T roubleshooting Procedure> Step Check Result Action 1 Is the document damaged or dir ty? YES Replace the document. 2 Is the Original Pad dirty? YES Clean it. 3 Does the Or iginal Cover lie flat? NO If the Document Cover is deformed or the hinges are dam- a[...]

T- 3 0 (7) I mage reading system: Uneven image <T ypical F aulty Image> <T roubleshooting Procedure> Step Check Result Action 1 Is the Scanner Motor dr ive being trans- mitted? NO Correct the drive coupling mech- anisms. Replace the Scanner Unit. 2 Is the har ness of the Exposure Lamp catching? YES Correct it. 3 Is there enough slack in[...]

T- 3 1 (8) Printer system: Blank or black prints <T ypical F aulty Images> <T roubleshooting Procedure> Step Check Result Action 1 Is a printe d page blank? YES Check the PH Unit connectors for proper connection. 2 Is the coupling of the dr ive mechanism of the Imaging Car tr idge properly connected? NO Check the coupling of the drive m[...]

T- 3 2 (9) Printer system: Blank spots <T ypical F aulty Image> <T roubleshooting Procedure> (10) Printer system: Smears on bac k <T ypical F aulty Image> <T roubleshooting Procedure> Step Chec k Result Action 1 Is the paper damp? YES Replace the paper with paper that was just unwrapped. 2 Is the PC Drum scratched? YES Repla[...]

T- 3 3 (11) Printer system: Low image density <T ypical Faulty Image> <T roubleshooting Procedure> Step Check Result Action 1 Is the paper damp? YES Replace the paper with paper that was just unwr apped. 2 Is there toner left in the T oner Car tridge? NO Replace the T oner Car tr idge. 3 Is the PC Drum faulty (life)? YES Re place the Dr[...]

T- 3 4 (12) Printer system: Foggy backgr ou nd <T ypical F aulty Image> <T roubleshooting Procedure> (13) Printer system: Blank streaks or bands <T ypical F aulty Images> <T roubleshooting Procedure> Step Chec k Result Action 1 Is the PC Drum scratched? YES Replace the Drum Car tridge. 2 Is the dev eloping bias contact termi[...]

T- 3 5 (14) Printer system: Black streaks or bands <T ypical F aulty Images> <T roubleshooting Procedure> (15) Printer system: Offse t image <T ypical Faulty Image> <T roubleshooting Procedure> Step Check Result Action 1 Is the media path dir ty with toner? YES Clean it. 2 Is the PC Drum scratched or dir ty? YES Replace the [...]

T- 3 6 (16) Printer system: Uneven image <T ypical F aulty Images> <T roubleshooting Procedure> Step Check Cause Result Action 1 Is the unev en image at a pitch of 51 mm? The Image T ransf er Roller is scratched or dir ty . YES Replace the Image T ransf er Roller. 2 Is the unev en image at a pitch of 51.8 mm? The Flexib le Sleeve is scr[...]

T- 3 7 7. F AX ERR OR (P ag ePro 1390 MF onl y) 7-1. Outline • When some errors occur as the F ax function is used, the kind of the error can be con- firmed with Error Code of six digits. The Error Code is display ed on the LCD displa y or in the item of “R esult” of Activity Repor t or TX Repor t. 7-2. T yp es of Error • There is the follo[...]

T- 3 8 (3) Local mechanical error/resource err or This error can be recovered b y operator . • ADF JAM f or Manual TX • ADF Cov er Open during manual TX • P ower off during TX • RX Memor y Full ADF JAM f or memor y TX ha ppens bef ore di aling and not logged in activity repor t. RX paper JAM/Co ver open activ ate memor y RX a nd not logged [...]

T- 3 9 7-3. Definition of Err or Code • Error Code is composed of six digits, and display e d based on the follo wing definition. (1) The 6th digit • It is assigned to indicate TX/RX/Polling RX. (2) The 5th digit • It is assigned to indicate Coding (MH/MR/MMR). (3) The 4th / 3r d digits • It is assigned to indicate modem standard/speed. 1xx[...]

T- 4 0 (4) The 2nd / 1st digits • It is assigned to indicate detail error descr iption. Code Status Description Cause Action 000000 Nor mal Status ⎯⎯ ⎯ 000001 Stop ⎯⎯ ⎯ Local mechanical error 1xxx11 ADF J AM during TX ⎯⎯ ⎯ 1xxx12 ADF Cov er Open during TX ⎯⎯ ⎯ 1xxx13 Pow e r Fa i l during TX ⎯⎯ ⎯ 2xxx14 Memory Full d[...]

T- 4 1 xxxx41 T oo many FTT • Received F ailure to T rain (FTT) from other side ev en with the minimum speed of 2400 bps. • Failure in remote machine • Line f ailure • C heck the status of the remote machine • Retr y TX xxxx42 T oo many CRP • Received Command Repeat (CRP) from other side more than 3 times after sending DCS (TCF). • Fa[...]

T- 4 2 xxxx62 DCN received • Received Disconnect command (DCN) from other side at Phase D . • Failure in machine of TX side • C heck the status of the machine of TX side xxxx63 T oo many CRP • Received Command Repeat (CRP) from other side more than 3 times after sending (PPS-) Q Command. • Line f ailure • Retry TX xxxx64 T oo many PPR ?[...]

P agePro 1380 MF P agePro 1390 MF A uto Document F eeder Ser vice Manual[...]

i CONTENTS GENERAL 1. SPECIFICATIONS .......................................................................... ................. G-1 DIS/REASSEMBLY,ADJUSTMENT 1. MAINTENANCE SCHEDULE .......................................................................... D-1 2. CLEANING/REPLACEMENT OF PARTS ......................................................[...]

ii[...]

INDEX (Field Ser vice) GENERAL DIS/REASSEMBL Y , ADJUSTMENT TR OUBLESHOO TING[...]

GENERAL[...]

G-1 1. SPECIFICA TIONS Name Installation method Original type Detectable original sizes P aper capacity Registration Original loading orientation Productivity Original feeding mode Po w e r s o u r c e P ower consumption Dimensions Wei g h t Operating en vironment : : : : : : : : : : : : : : Automatic Document F eeder (ADF ) Inser ted at upper-rear[...]

DIS/REASSEMBL Y , ADJUSTMENT[...]

D-1 1. MAINTENANCE SCHEDULE • T o ensure that the machine produces good printed pages and to extend its service life, it is recommended that the maintenance jobs descr ibed in this schedule be carr ied out as instruct ed. NO TES • The contents of the Maintenance List are subject to change without notice. • F or the par t numbers, see the P ar[...]

D-2 2. CLEANING/REPLA CEMENT OF P ART S (1) C leaning the T ake-up Roller 1. Open the A uto Document F eeder (ADF) Cover . (2) R eplacing the T ake-up Roller 4. Inser t the new T ake-up Roller Assy . 5. Lock the T ake-up Roller fixing lev ers. 6. Close the ADF Cov er. 2. Using a soft cloth, wipe clean the surface of the T ake-up Roller . 4558F2C041[...]

D-3 (3) Cleaning the T ranspor t Roller 1. Remov e the Auto Document F eeder (ADF) P aper F eed Guide. ☞ D-5 (4) Cleaning the Exit Roller 1. Remov e the Auto Document F eeder (ADF) P aper F eed Guide. ☞ D-5 (5) Cleaning the Separator Pad 1. Open the A uto Document F eeder (ADF) Cov er . 2. Using a soft cloth, wipe clean the surface of the T ran[...]

D-4 (6) R eplacing of the Separator Pad 1. Open the A uto Document F eeder (ADF) Cover . 3. Insert the new Separation Pad. 4. Close the ADF Cov er. 2. Pushing inw ard the tabs at the front and rear , remov e the Separation P ad. 4558F2C053DA[...]

D-5 3. DISASSEMBL Y/REASSEMBL Y 3-1. Names /Remov al of Extern al Parts (1) Removing the A uto Document Feeder (ADF) Paper Feed Guide No . Name Remov al Procedure [1] Auto Document Feeder (ADF) Input T ra y Unhooking the two tabs, slide the Auto Document Feeder (ADF) Input T ra y upward and off . [2] Paper Stopper Remove f our screws, and then remo[...]

D-6 2. Open the A uto Document Feeder (ADF) Co ver . 3. Remo ve f our screws. 4558F2C055DB 4. Unhook the two tabs . 4558F2C055DA 5. Remo ve the P aper Feeding Sensor and then remov e the Auto Document F eeder (ADF) Paper F eed Guide. 4558F2C063DA[...]

D-7 3-2. Remov al of Cir cuit Boards NO TES • When removing a circuit board, ref er to the pr ecautions for handling printed circuit boards and follo w the correspondin g removal procedures . • The follo wing remov al procedures omit the removal of the applicab le component from connectors and circuit board suppor ts. • When it is necessar y [...]

D-8 3. Remo ve the gr ound wire. 4558F2C058DA 4. Remo ve the gr ound wire. 4558F2C517DA 5. Remo ve the gr ound wire. 4558F2C059DA 6. Remo ve the scre w , and th en remov e the AF Con- trol Board. 4558F2C060DA[...]

D-9 3-3. Disassemb ly (1) Removing the A utomatic Document Feede r 1. Disconnect the ADF connector from the main unit. 4558F2C518DA 2. Open the Auto Document F eeder (ADF). 3. Remov e the Auto Document Feeder (ADF) from the main unit. 4558F2C519DA[...]

D-10 (2) R emoving the Drive Unit Assy 1. Remov e the Auto Document Feeder (ADF) P aper F eed Guide. ☞ D-5 (3) R emoving the P aper Feeding Sensor Assy 1. Remov e the Auto Document Feeder (ADF) P aper F eed Guide. ☞ D-5 2. Unplug the connector on the AF Control Board and remov e the P aper F eeding Sensor Assy . 4558F2C064DA 3. Remo ve the harn[...]

D-11 3. Unplug the connector on the AF Control Board and remov e the P aper F eeding Sensor Assy . 4558F2C064DA[...]

TR OUBLESHOO TING[...]

T- 1 1. INTR ODUCTION • This chapter contains the items required or use d when troubleshooting v ar ious machine problems . 1-1. Electrical Component s Check Pr ocedures • The follo wing procedures can be used to check to see if an electrical component is fully operational when a paper misfeed or other malfunction occurs in the machine . (1) Se[...]

T- 2 (2) Motor s Step Check Result Action 1 Are the hookup connector of the moto r and print jack on the Controller/Mechanical Control Board con- nected properly? YES Replace the AF Control Board. NO Connect the con- nector or the print jack properly . 4025T527AA[...]

T- 3 2. P APER MISFEED 2-1. Initial Check Items • When a paper misfeed occurs in the printer , first make the f ollowing initial checks. Precautions for Clearing a Paper Misfeed • Reset the misf eed condition by opening and cl osing the F ront Door after the misfeed has been cleared. Check Action Does the paper meet product s pecifications? Rep[...]

T- 4 2-2. Pa per Misf eed Displa ys • The Error indicato r lights up and a mess age appears in the display when a paper misfeed occurs. <Automatic Document F eeder Misfeed> <Procedure for cancelling the misf eed display> 1. Open the A uto Document Feeder (ADF) co ver , remov e the misfed paper and any remaining paper , and then close [...]

T- 5 2-3. Locations of Misf eed Detection Se nsors [1] Original Detection Sensor [2] Exit Sensor [2] [1] 4558F4C506DA[...]

T- 6 2-4. Misfeed Dete ction Timing and T r oubleshoot ing Pr ocedures (1) Origin al misfeeds <Detection Timing> <T roubleshooting Procedures> T y pe Description ADF Jam • The T ake-up Roller star ts to tur n after the Or iginal Detection Sensor is pressed for 2 seconds. • 2.8 seconds after the T ake-up roller star ts tur ning, if t[...]

© 2005 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. © 2005 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. Printed in Japan Printed in Japan DD4558PE2-XXXX DD4558PE2-XXXX Use of this manual should be strictly supervised to avoid disclosure of confidential information. Use of this manual should be strictly supervised to avoid disclosure of confidential i[...]